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We'll remember what you've already typed in so you won't have to do it again.</p> </div> </div> </div> <a class="btn btn-primary" id="hw-cta" onclick="if(window.spotTrack !== undefined){window.spotTrack.track('Help.Wizard.' + $(this).closest('#hw-modal').find('#hw-step-number').text().replace(' ', ''), 'click', 'Next step');}">NEXT STEP</a> </div> </div> <div id="hw-bg"></div> </div> <script> var currentStep = 0, issue, board="", scrollPos=0, msgId = "", isSubmitting; var initHelpWizard; </script> <div class="help-tools" id="help-tools-faq"> <div class="ht-modal-container"> <button class="ht-close" id="htf-close"><i class="fas fa-times"></i></button> <div class="ht-modal"> <h2>FAQs</h2> <div class="ht-scroll"> <p class="ht-intro">Please see below the most popular frequently asked questions.</p> <div class="ht-loading"> <div class="lds-dual-ring"></div> <p class="text-loading-article">Loading article...</p> <p class="text-loading-results">Loading faqs...</p> </div> <div class="ht-articles" id="htf-articles"> </div> </div> <a href="/t5/Spotify-Answers/tkb-p/Spotify-Answers" class="btn btn-primary ht-cta" id="htf-cta">VIEW ALL</a> </div> </div> </div><div class="help-tools" id="help-tools-ongoingissues"> <div class="ht-modal-container"> <button class="ht-close" id="hti-close"><i class="fas fa-times"></i></button> <div class="ht-modal"> <h2>Ongoing Issues</h2> <div class="ht-scroll"> <p class="ht-intro">Please see below the current ongoing issues which are under investigation.</p> <div class="ht-loading"> <div class="lds-dual-ring"></div> <p class="text-loading-article">Loading issue...</p> <p class="text-loading-results">Loading ongoing issues...</p> </div> <div class="ht-articles" id="hti-articles"> </div> </div> <a href="/t5/Ongoing-Issues/idb-p/ongoing_issues/status-key/Under_investigation" class="btn btn-primary ht-cta" id="hti-cta">VIEW ALL</a> </div> </div> </div> <div id="help-tools-nav"> <button class="htnav-mobile-init">Need support? Click here</button> <div class="htnav-mobile-block"> <button class="ht-close" id="htnav-close"><i class="fas fa-times"></i></button> <ul> <li><button class="htnav-helpcategories" data-bs-toggle="collapse" data-bs-target="#help-tools-categories" aria-expanded="false" aria-controls="help-tools-categories"><i class="fas fa-line-columns"></i>Help Categories</button></li> <li><button class="htnav-faqs"><i class="fas fa-question"></i>FAQs</button></li> <li><button class="htnav-ongoingissues"><i class="fas fa-spinner"></i>Ongoing Issues</button></li> </ul> </div> </div> <div class="lia-quilt-row lia-quilt-row-help-categories-row collapse" id="help-tools-categories"> <div class="container"> <section class="help-panel-categories"> <button class="ht-close" id="htc-close" data-bs-toggle="collapse" data-bs-target="#help-tools-categories" aria-expanded="false" aria-controls="help-tools-categories"><i class="fas fa-times"></i></button> <h2> Help categories </h2> <div class="basic-view"> <div class="category-container"> <div class="item"> <h3> Account & Payment </h3> <ul> <li><a href="/t5/Accounts/bd-p/spotifyaccountrelated">Accounts</a></li> <li><a href="/t5/Subscriptions/bd-p/Subscriptions">Subscriptions</a></li> <li><a href="/t5/Premium-Family/bd-p/family">Premium Family</a></li> <li><a href="/t5/Premium-Student/bd-p/students">Premium Student</a></li> </ul> </div> <div class="item"> <h3> Using Spotify </h3> <ul> <li><a href="/t5/Your-Library/bd-p/yourlibrary">Your Library</a></li> <li><a href="/t5/Content-Questions/bd-p/content">Content Questions</a></li> <li><a href="/t5/Spotify-for-Developers/bd-p/Spotify_Developer">Spotify for Developers</a></li> <li><a href="/t5/FAQs/tkb-p/Spotify-Answers">FAQs</a></li> <li><a href="/t5/Other-Podcasts-Partners-etc/bd-p/002">Other (Podcasts, Partners, etc.)</a></li> </ul> </div> <div class="item"> <h3> Listen Everywhere </h3> <ul> <li><a href="/t5/iOS-iPhone-iPad/bd-p/spotifyiOS">iOS (iPhone, iPad)</a></li> <li><a href="/t5/Android/bd-p/spotifyandroid">Android</a></li> <li><a href="/t5/Desktop-Windows/bd-p/desktop_windows">Desktop (Windows)</a></li> <li><a href="/t5/Desktop-Mac/bd-p/desktop_mac">Desktop (Mac)</a></li> <li><a href="/t5/Desktop-Linux/bd-p/desktop_linux">Desktop (Linux)</a></li> <li><a href="/t5/Car-Thing/bd-p/carthing">Car Thing</a></li> </ul> </div> </div> <div class="feature-categories"> <a href="/t5/Ongoing-Issues/idb-p/ongoing_issues" class="ongoing-issues">Ongoing Issues</a> </div> </div> </section> </div> </div> <div id="help-tools-ios-position"></div> </div> </div> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-stars-intro-row"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-stars-intro-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <div class="stars-intro-new"> <div class="program-intro"> <div class="header-new"> <div class="star-logo"><img src="https://community.spotify.com/html/@E649BA327F2F987266AD72D32B79AD62/assets/stars-program-logo.png" title="Stars Program" alt="Stars Program" class="stars-program-logo" /></div> <div class="star-title"><h2>Spotify Stars Program</h2></div> </div> <p> <strong>The Spotify Stars Program aims to unite the most engaged and passionate Community users, bringing us closer to Spotify.</strong> </p> <p> The program is run by the Community team. Our role as Stars is to represent the Community, and share our passion for Spotify. You might spot us providing support through the Help and Idea boards, in the Chat area driving discussions, or keeping up with general Community maintenance. </p> </div> <div class="stars-arrows"> <img src="https://community.spotify.com/html/@9795EFD54EB9C1290E964020A61DDE56/assets/star-arrows.svg" /> </div> <div class="become-star"> <h2>Become a Star</h2> <p> To be a Spotify Star, you might be someone who enjoys helping other users, has posts in the Spotify Community, and can spend a few minutes a week being active in the program. All Spotify Stars must be 18 years of age or older to join. </p> <a class="btn btn-primary applyCTA" href="https://community.spotify.com/plugins/common/feature/oauth2sso_v2/sso_login_redirect?referer=https%3A%2F%2Fcommunity.spotify.com%2Ft5%2FSpotify-Stars%2Fct-p%2Fsuperuserarea" id="starsApplicationLoginButton">Apply today</a> </div> </div> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-stars-perks-row"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-stars-perks-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <section class="stars-panel-perks" id="stars-perks"> <div class="perks-headline"> <h2 class="h3">Some of the perks of being in the program include:</h2> </div> <div class="perksContainer"> <div class="perks"> <ul> <li>Special Community permissions and access</li> <li>Product research, feedback, and early testing opportunities</li> <li>Calls with Spotify teams</li> <li>Star only events</li> <li>Chance to get branded swag</li> <li>Tweeting from <a href="https://twitter.com/AskSpotifyStars" target="_blank">AskSpotifyStars</a></li> </ul> </div> <div id="perks-more-info-container"> <a class="btn btn-primary" id="perks-more-info" href="https://community.spotify.com/t5/FAQs/What-are-the-rewards-in-the-Spotify-Star-Program/ta-p/5583606">Find Out More</a> </div> </div> </section> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-stars-values-row"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-stars-values-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <section class="stars-panel-values" id="stars-values"> <div class="valuesContainer"> <h2>Our Values</h2> <ul> <li> <div> <img src="https://community.spotify.com/html/@DB56E46AA2CCE06BE4709DDA1371C931/assets/icon-stars-values-respect.svg" title="Respect" alt="Respect icon" width="75"/> </div> <div> <h3 class="h3">Respect</h3> <p> We act with respect. Towards all Community users, each other, the program, and the company. </p> </div> </li> <li> <div> <img src="https://community.spotify.com/html/@28C79304947630647C9D9B4EE263187A/assets/icon-stars-values-inclusion.svg" title="Inclusion" alt="Inclusion icon" width="60"/> </div> <div> <h3 class="h3">Inclusion</h3> <p> We believe in celebrating each person's unique talents, interests, and backgrounds. </p> </div> </li> <li> <div> <img src="https://community.spotify.com/html/@056A08279FF68FDA2724436102687787/assets/icon-stars-values-support.svg" title="Support" alt="Support icon" width="75"/> </div> <div> <h3 class="h3">Support</h3> <p> We're happy to help. We support our fellow Community users, and each other. </p> </div> </li> <li> <div> <img src="https://community.spotify.com/html/@050389E2297E45FC9B285CED7EC3FD1C/assets/icon-stars-values-teamwork.svg" title="Teamwork" alt="Teamwork icon" width="75"/> </div> <div> <h3 class="h3">Teamwork</h3> <p> We belong to a team. We pride ourselves in being part of something greater, together. </p> </div> </li> <li> <div> <img src="https://community.spotify.com/html/@00C69A82672D98FC0146BA39BBDD773C/assets/icon-stars-values-fun.svg" title="Fun" alt="Fun icon" width="58"/> </div> <div> <h3 class="h3">Fun</h3> <p> We're not employees. We do this because it's fun, and we love it! </p> </div> </li> <li> <div> <img src="https://community.spotify.com/html/@1264B89DFF925287F0A20065B6A7FFA1/assets/icon-stars-values-responsibility.svg" title="Responsibility" alt="Responsibility icon" width="75"/> </div> <div> <h3 class="h3">Responsibility</h3> <p> Our words and actions represent Spotify and the Spotify Stars Program, we want to set the best example. </p> </div> </li> </ul> </div> </section> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-stars-members-row"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-stars-members-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single lia-mark-empty"> </div> </div> </div><div class="lia-quilt-row lia-quilt-row-stars-meet-row"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-stars-meet-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <section class="stars-panel-meet" id="stars-meet"> <div class="meetContainer"> <h2>Meet the Stars</h2> <div class="starsBlog"> <div class="blogContainer"> <div> <h3 class="subject">Backstage intro - Meet Vincent</h3> <p>Hey folks,    October is here, time sure flies fast    Hope everyone is having a good day, no matter what the weather is    And after this mandatory meteoro...</p> <p class="posted">Posted: 07.10.24</p> <a href="/t5/Community-Blog/Backstage-intro-Meet-Vincent/ba-p/6404783" class="readMore">Read more</a> </div> <div> <h3 class="subject">Backstage Intro: Meet Leticia</h3> <p>Spotify Star Special: Backstage Intro!   This month, we're happy to introduce you to Leticia aka @ribezaz (whom you might have seen around the Community helping out users).  &n...</p> <p class="posted">Posted: 17.06.24</p> <a href="/t5/Community-Blog/Backstage-Intro-Meet-Leticia/ba-p/6140730" class="readMore">Read more</a> </div> <div> <h3 class="subject">Backstage Intro - Meet Susana!</h3> <p>...very special project this month, namely the Backstage Intro blog in honor of.. well.. YOU!    I heard you wanted in on the fun so, in case you'd still like to have a Backstage I...</p> <p class="posted">Posted: 26.04.24</p> <a href="/t5/Community-Blog/Backstage-Intro-Meet-Susana/ba-p/6030141" class="readMore">Read more</a> </div> </div> <a href="/t5/Community-Blog/bg-p/spotifyct/label-name/meet%20the%20stars" class="blogLink">View more blog posts</a> </div> <div class="starsOnline"> <h3>Online right now...</h3> <div id="carouselMeet" class="owl-carousel"> <a href="/t5/user/viewprofilepage/user-id/1529923"><img src="https://community.spotify.com/t5/image/serverpage/image-id/85773i28D4B87697509EA9/image-dimensions/150x150/image-coordinates/420%2C0%2C1500%2C1080?v=v2" title="Luke" alt="Luke" class="avatar jbTooltip"/></a> <a href="/t5/user/viewprofilepage/user-id/17854488"><img src="https://community.spotify.com/t5/image/serverpage/image-id/170816i209F00297B67CB1E/image-dimensions/150x150/image-coordinates/140%2C155%2C1984%2C1999?v=v2" title="Billy-J" alt="Billy-J" class="avatar jbTooltip"/></a> <a href="/t5/user/viewprofilepage/user-id/25912056"><img src="https://community.spotify.com/t5/image/serverpage/avatar-name/monkey/avatar-theme/candy/avatar-collection/Spotify_New/avatar-display-size/profile/version/2?xdesc=1.0" title="TanyaS" alt="TanyaS" class="avatar jbTooltip"/></a> <a href="/t5/user/viewprofilepage/user-id/637124"><img src="https://community.spotify.com/t5/image/serverpage/image-id/181107i21ED6EFB7772FAEB/image-dimensions/150x150/image-coordinates/97%2C101%2C1170%2C1174?v=v2" title="AdamDamon" alt="AdamDamon" class="avatar jbTooltip"/></a> </div> <a href="/t5/custom/page/page-id/ListStars?list=online" class="onlineLink">View all online Stars</a> </div> </div> </section> </div> </div> </div> <div class="lia-quilt-row lia-quilt-row-stars-members-row"> <div class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-stars-members-content"> <div class="lia-quilt-column-alley lia-quilt-column-alley-single"> <section class="stars-panel-members" id="stars-members"> <div class="membersContainer"> <h2>All Stars Program Members</h2> <div id="carouselMembers" class="owl-carousel"> <div ><a href="/t5/user/viewprofilepage/user-id/23708497"><img src="https://community.spotify.com/t5/image/serverpage/image-id/131417iE5EDE11ED1036540/image-dimensions/150x150/image-coordinates/430%2C2%2C2022%2C1595?v=v2" title="MateusM" alt="MateusM" class="avatar"/><span>MateusM</span></a><span class='title'>SPECIALISMS</span><span>AskSpotifyStars, Blog, iOS & Mentor</span></div> <div class='jbTooltip2' data-title="<div class='starListDetails'><span class='title'>PRONOUNS</span><span>he/him/his</span></div>"><a href="/t5/user/viewprofilepage/user-id/2779"><img src="https://community.spotify.com/t5/image/serverpage/image-id/51826iF908FD81FACC0EBB/image-dimensions/150x150/image-coordinates/84%2C0%2C300%2C216?v=v2" title="MattSuda" alt="MattSuda" class="avatar"/><span>MattSuda</span></a><span class='title'>SPECIALISMS</span><span>Blog, Chat, Help, Ideas, iOS, Mac, Mentor & Music</span></div> <div class='jbTooltip2' data-title="<div class='starListDetails'><span class='title'>PRONOUNS</span><span>she/her/hers</span></div>"><a href="/t5/user/viewprofilepage/user-id/25912056"><img src="https://community.spotify.com/t5/image/serverpage/avatar-name/monkey/avatar-theme/candy/avatar-collection/Spotify_New/avatar-display-size/profile/version/2?xdesc=1.0" title="TanyaS" alt="TanyaS" class="avatar"/><span>TanyaS</span></a></div> <div class='jbTooltip2' data-title="<div class='starListDetails'><span class='title'>PRONOUNS</span><span>he/him/his</span></div>"><a href="/t5/user/viewprofilepage/user-id/637124"><img src="https://community.spotify.com/t5/image/serverpage/image-id/181107i21ED6EFB7772FAEB/image-dimensions/150x150/image-coordinates/97%2C101%2C1170%2C1174?v=v2" title="AdamDamon" alt="AdamDamon" class="avatar"/><span>AdamDamon</span></a><span class='title'>SPECIALISMS</span><span>Blog, Chat & Mentor</span></div> <div class='jbTooltip2' data-title="<div class='starListDetails'><span class='title'>PRONOUNS</span><span>he/him/his</span></div>"><a href="/t5/user/viewprofilepage/user-id/12743705"><img src="https://community.spotify.com/t5/image/serverpage/image-id/170808iCD8B8AAC722D294F/image-dimensions/150x150/image-coordinates/0%2C0%2C856%2C856?v=v2" title="Jpgchief" alt="Jpgchief" class="avatar"/><span>Jpgchief</span></a><span class='title'>SPECIALISMS</span><span>Music</span></div> <div class='jbTooltip2' data-title="<div class='starListDetails'><span class='title'>PRONOUNS</span><span>he/him/his</span></div>"><a href="/t5/user/viewprofilepage/user-id/24841200"><img src="https://community.spotify.com/t5/image/serverpage/image-id/183278i3345AFB0EFCBDE84/image-dimensions/150x150/image-coordinates/0%2C0%2C812%2C812?v=v2" title="Amayy" alt="Amayy" class="avatar"/><span>Amayy</span></a><span class='title'>SPECIALISMS</span><span>Accounts, Android, AskSpotifyStars, Blog, Help, Ideas, iOS, Mac & Windows</span></div> <div ><a href="/t5/user/viewprofilepage/user-id/19999"><img src="https://community.spotify.com/t5/image/serverpage/avatar-name/GreyGig/avatar-theme/candy/avatar-collection/Administrator__Spotify/avatar-display-size/profile/version/2?xdesc=1.0" title="dinomight" alt="dinomight" class="avatar"/><span>dinomight</span></a><span class='title'>SPECIALISMS</span><span>Android, Mentor & Windows</span></div> <div class='jbTooltip2' data-title="<div class='starListDetails'><span class='title'>PRONOUNS</span><span>she/her/hers</span></div>"><a href="/t5/user/viewprofilepage/user-id/26218813"><img src="https://community.spotify.com/t5/image/serverpage/image-id/185781i210CB118D32EAF3B/image-dimensions/150x150/image-coordinates/504%2C0%2C3528%2C3024?v=v2" title="ribezaz" alt="ribezaz" class="avatar"/><span>ribezaz</span></a></div> <div class='jbTooltip2' data-title="<div class='starListDetails'><span class='title'>PRONOUNS</span><span>he/him/his</span></div>"><a href="/t5/user/viewprofilepage/user-id/768285"><img src="https://community.spotify.com/t5/image/serverpage/image-id/146496i4B051F13F343EEA2/image-dimensions/150x150?v=v2" title="Bittencourt" alt="Bittencourt" class="avatar"/><span>Bittencourt</span></a><span class='title'>SPECIALISMS</span><span>Accounts, Help, Mac, Mentor & Music</span></div> <div class='jbTooltip2' data-title="<div class='starListDetails'><span class='title'>PRONOUNS</span><span>he/him/his</span></div>"><a href="/t5/user/viewprofilepage/user-id/1529923"><img src="https://community.spotify.com/t5/image/serverpage/image-id/85773i28D4B87697509EA9/image-dimensions/150x150/image-coordinates/420%2C0%2C1500%2C1080?v=v2" title="Luke" alt="Luke" class="avatar"/><span>Luke</span></a><span class='title'>SPECIALISMS</span><span>Accounts, Help & Ideas</span></div> <div class='jbTooltip2' data-title="<div class='starListDetails'><span class='title'>PRONOUNS</span><span>he/him/his</span></div>"><a href="/t5/user/viewprofilepage/user-id/14245794"><img src="https://community.spotify.com/t5/image/serverpage/avatar-name/SP_BlueGradient/avatar-theme/candy/avatar-collection/Rising_Star_1__Star_Only_Avatars/avatar-display-size/profile/version/2?xdesc=1.0" title="Jose_M" alt="Jose_M" class="avatar"/><span>Jose_M</span></a><span class='title'>SPECIALISMS</span><span>Accounts, AskSpotifyStars, Blog, Help, Ideas & Mentor</span></div> <div class='jbTooltip2' data-title="<div class='starListDetails'><span class='title'>PRONOUNS</span><span>he/him/his</span></div>"><a href="/t5/user/viewprofilepage/user-id/17854488"><img src="https://community.spotify.com/t5/image/serverpage/image-id/170816i209F00297B67CB1E/image-dimensions/150x150/image-coordinates/140%2C155%2C1984%2C1999?v=v2" title="Billy-J" alt="Billy-J" class="avatar"/><span>Billy-J</span></a><span class='title'>SPECIALISMS</span><span>Accounts, AskSpotifyStars, Help, iOS, Mac & Mentor</span></div> <div class='jbTooltip2' data-title="<div class='starListDetails'><span class='title'>PRONOUNS</span><span>she/her/hers</span></div>"><a href="/t5/user/viewprofilepage/user-id/24862382"><img src="https://community.spotify.com/t5/image/serverpage/avatar-name/Alligator/avatar-theme/candy/avatar-collection/Spotify_New/avatar-display-size/profile/version/2?xdesc=1.0" title="susanglezs" alt="susanglezs" class="avatar"/><span>susanglezs</span></a></div> <div ><a href="/t5/user/viewprofilepage/user-id/36297"><img src="https://community.spotify.com/t5/image/serverpage/image-id/36631i0D1F3CE9CBB9140B/image-dimensions/150x150/image-coordinates/0%2C0%2C256%2C256?v=v2" title="osornios" alt="osornios" class="avatar"/><span>osornios</span></a><span class='title'>SPECIALISMS</span><span>Blog, Ideas & Music</span></div> <div class='jbTooltip2' data-title="<div class='starListDetails'><span class='title'>PRONOUNS</span><span>he/him/his</span></div>"><a 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