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data-garden-version="8.76.2"><strong>Business Associate Agreement (“BAA”) Signature Request</strong><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Dear Electronic Signature Recipient, </p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">You have been designated as your company’s authorized signatory. If you are not the authorized signatory for your company, please forward this email to the appropriate signatory. </p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Please click on the button below to review and electronically sign the BAA referenced in this email. </p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>BUSINESS ASSOCIATE AGREEMENT </strong></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Pursuant to the Master Subscription Agreement, Zendesk provides the Service to Subscriber, including the provision of HIPAA Enabled Account(s). By executing this BAA, Zendesk consents to the Subscriber’s collection of Protected Health Information (PHI) through the Service. The purpose of this BAA is to reflect the parties’ agreement with regard to the protection of the PHI pursuant to the Health Insurance Portability and Accountability Act (HIPAA). All capitalized terms not defined herein shall have the meaning set forth in the BAA. </p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>HOW TO EXECUTE THIS BAA</strong></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">To complete this BAA, the Subscriber must complete the following information and sign on the last page: </p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Subscriber: full legal name of Subscriber</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">By: signature of authorized signatory</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Name: name of authorized signatory</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Title: title of authorized signatory </p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Date: date of signature </p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk Account Numbers: account number(s) for HIPAA Enabled Account(s)</p></li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>HOW THIS BAA APPLIES:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">If the Subscriber entity signing this BAA is a party to the MSA, this BAA forms part of the MSA. In such case, the Zendesk entity that is a party to the MSA is a party to this BAA.</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">If the Subscriber entity signing this BAA has executed a Service Order Form with Zendesk or its Affiliate pursuant to the MSA, but is not itself a party to the MSA, this BAA is an addendum to that Service Order Form and applicable renewal Service Order Forms, and the Zendesk entity that is a party to such Service Order Form is a party to this BAA.</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">If the Subscriber entity signing this BAA is neither a party to a Service Order Form nor the MSA, this BAA is not valid and is not legally binding. Such Subscriber entity should request that the Subscriber entity who is a party to the MSA execute this BAA.</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">If the Subscriber entity signing the BAA is not a party to a Service Order Form or MSA directly with Zendesk, but is instead a customer of Zendesk via an authorized reseller of Zendesk services and subject to the Reseller Subscription Services Agreement, this BAA is valid and legally binding.</p></li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">You will have the option to download the BAA for review prior to completing the execution process. To do so, simply click on the “Download” icon located top center of the page (see image below). Once you have completed the execution process, you will automatically receive a fully signed copy of the BAA for your files. Upon completion of the validly completed BAA, this BAA will become legally binding. </p><img alt="BAA" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/p-legal/BAA.png"/><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">For additional information about HIPAA compliance, please visit: <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/210178838-Advanced-Security-Data-at-Rest-Encryption-Enhanced-Disaster-Recovery-and-HIPAA-Compliance-Enterprise-Add-on-" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">https://support.zendesk.com/hc/en-us/articles/210178838-Advanced-Security-Data-at-Rest-Encryption-Enhanced-Disaster-Recovery-and-HIPAA-Compliance-Enterprise-Add-on-<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Click here to review and electronically sign the BAA</strong><br/><a target="_blank" rel="noopener noreferrer" href="https://www.docusign.net/member/PowerFormSigning.aspx?PowerFormId=1d331888-c230-45e0-8fe4-02f3f22684d3" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Business Associate Agreement<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" 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LinkCollectionstyle__LinkCollectionSectionWrapper-sc-96x2q7-2 hmvmFG fbaGOf" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Top Features</h2><ul><li><a href="/au/service/ticketing-system/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Ticketing system</span></a></li><li><a href="/au/service/messaging/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Messaging & live chat</span></a></li><li><a href="/au/service/help-center/" data-interaction-type="link-secondary" 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type="application/json">{"props":{"pageProps":{"meta":{"alternates":{"de":"https://www.zendesk.de/company/business-associate-agreement/","es":"https://www.zendesk.es/company/business-associate-agreement/","fr":"https://www.zendesk.fr/company/business-associate-agreement/","hk":"https://www.zendesk.hk/company/business-associate-agreement/","it":"https://www.zendesk.com/it/company/business-associate-agreement/","kr":"https://www.zendesk.kr/company/business-associate-agreement/","mx":"https://www.zendesk.com.mx/company/business-associate-agreement/","nl":"https://www.zendesk.nl/company/business-associate-agreement/","th":"https://www.zendesk.com/th/company/business-associate-agreement/","tw":"https://www.zendesk.tw/company/business-associate-agreement/","sg":"https://www.zendesk.com/sg/company/business-associate-agreement/","in":"https://www.zendesk.com/in/company/business-associate-agreement/","au":"https://www.zendesk.com/au/company/business-associate-agreement/","us":"https://www.zendesk.com/company/business-associate-agreement/","jp":"https://www.zendesk.co.jp/company/business-associate-agreement/","br":"https://www.zendesk.com.br/company/business-associate-agreement/","gb":"https://www.zendesk.co.uk/company/business-associate-agreement/"},"related":[],"tags":[],"backupLocale":false},"attributes":{"_wp_page_template":"templates/page-legal.php","featured-image":"","_trash_the_other_posts":"0","_edit_lock":"1706203478:5371","_edit_last":"5371","canonical":"https://www.zendesk.com/au/company/business-associate-agreement/","seoTitle":"Business Associate Agreement | Zendesk Australia","seoDescription":"","seoImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-4.png","twitterImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-4.png","robots":"noindex,nofollow","shareLinks":{"twitter":"https://www.zendesk.com/au/company/business-associate-agreement/?utm_source=twitter\u0026utm_medium=organic_social\u0026utm_campaign=social_share","facebook":"https://www.zendesk.com/au/company/business-associate-agreement/?utm_source=facebook\u0026utm_medium=organic_social\u0026utm_campaign=social_share","linkedin":"https://www.zendesk.com/au/company/business-associate-agreement/?utm_source=linkedin\u0026utm_medium=organic_social\u0026utm_campaign=social_share"},"path":"/company/business-associate-agreement/","title":"Business Associate Agreement","publishedAt":"2022-01-12 06:27:23","updatedAt":"2024-01-26 03:24:37","updatedAtFormatted":"January 26, 2024","content":"\u003cdiv id=\"content\" class=\"legal-info col col-small-12\"\u003e\n\u003cstrong\u003eBusiness Associate Agreement (\u0026#8220;BAA\u0026#8221;) Signature Request\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eDear Electronic Signature Recipient, \u003c/p\u003e\n\u003cp\u003eYou have been designated as your company\u0026#8217;s authorized signatory. If you are not the authorized signatory for your company, please forward this email to the appropriate signatory. \u003c/p\u003e\n\u003cp\u003ePlease click on the button below to review and electronically sign the BAA referenced in this email. \u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eBUSINESS ASSOCIATE AGREEMENT \u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003ePursuant to the Master Subscription Agreement, Zendesk provides the Service to Subscriber, including the provision of HIPAA Enabled Account(s). By executing this BAA, Zendesk consents to the Subscriber’s collection of Protected Health Information (PHI) through the Service. The purpose of this BAA is to reflect the parties’ agreement with regard to the protection of the PHI pursuant to the Health Insurance Portability and Accountability Act (HIPAA). All capitalized terms not defined herein shall have the meaning set forth in the BAA. \u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eHOW TO EXECUTE THIS BAA\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eTo complete this BAA, the Subscriber must complete the following information and sign on the last page: \u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eSubscriber: full legal name of Subscriber\u003c/li\u003e\n\u003cli\u003eBy: signature of authorized signatory\u003c/li\u003e\n\u003cli\u003eName: name of authorized signatory\u003c/li\u003e\n\u003cli\u003eTitle: title of authorized signatory \u003c/li\u003e\n\u003cli\u003eDate: date of signature \u003c/li\u003e\n\u003cli\u003eZendesk Account Numbers: account number(s) for HIPAA Enabled Account(s)\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eHOW THIS BAA APPLIES:\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eIf the Subscriber entity signing this BAA is a party to the MSA, this BAA forms part of the MSA. In such case, the Zendesk entity that is a party to the MSA is a party to this BAA.\u003c/li\u003e\n\u003cli\u003eIf the Subscriber entity signing this BAA has executed a Service Order Form with Zendesk or its Affiliate pursuant to the MSA, but is not itself a party to the MSA, this BAA is an addendum to that Service Order Form and applicable renewal Service Order Forms, and the Zendesk entity that is a party to such Service Order Form is a party to this BAA.\u003c/li\u003e\n\u003cli\u003eIf the Subscriber entity signing this BAA is neither a party to a Service Order Form nor the MSA, this BAA is not valid and is not legally binding. Such Subscriber entity should request that the Subscriber entity who is a party to the MSA execute this BAA.\u003c/li\u003e\n\u003cli\u003eIf the Subscriber entity signing the BAA is not a party to a Service Order Form or MSA directly with Zendesk, but is instead a customer of Zendesk via an authorized reseller of Zendesk services and subject to the Reseller Subscription Services Agreement, this BAA is valid and legally binding.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eYou will have the option to download the BAA for review prior to completing the execution process. To do so, simply click on the \u0026#8220;Download\u0026#8221; icon located top center of the page (see image below). Once you have completed the execution process, you will automatically receive a fully signed copy of the BAA for your files. Upon completion of the validly completed BAA, this BAA will become legally binding. \u003c/p\u003e\n\u003cp\u003e\u003cimg src=\"https://d1eipm3vz40hy0.cloudfront.net/images/p-legal/BAA.png\" alt=\"BAA\" style=\"max-width: 100%;\" /\u003e\u003c/p\u003e\n\u003cp\u003eFor additional information about HIPAA compliance, please visit: \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/210178838-Advanced-Security-Data-at-Rest-Encryption-Enhanced-Disaster-Recovery-and-HIPAA-Compliance-Enterprise-Add-on-\" target=\"_blank\" rel=\"noopener\"\u003ehttps://support.zendesk.com/hc/en-us/articles/210178838-Advanced-Security-Data-at-Rest-Encryption-Enhanced-Disaster-Recovery-and-HIPAA-Compliance-Enterprise-Add-on-\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eClick here to review and electronically sign the BAA\u003c/strong\u003e\u003cbr /\u003e\n\u003ca class=\"button button-white\" 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