KI im Kundenservice bringt Mehrwert für Kunden

<!DOCTYPE html> <html lang="de"> <head id="head"> <link rel="preconnect" href="https://website-assets-fw.freshworks.com"> <link rel="dns-prefetch" href="https://website-assets-fw.freshworks.com"> <link rel="preconnect" href="https://use.typekit.net"> <link rel="dns-prefetch" href="https://use.typekit.net"> <link rel="preconnect" href="https://cdn.optimizely.com"> <link rel="dns-prefetch" href="https://cdn.optimizely.com"> <link rel="dns-prefetch" href="https://accounts.freshworks.com"> <link rel="dns-prefetch" href="https://cdn-ukwest.onetrust.com"> <link rel="dns-prefetch" href="https://www.googletagmanager.com"> <link rel="preload" as="image" href="https://website-assets-fw.freshworks.com/attachments/clki8vuuy01z1lnfnhhll0pa5-book-mockup-new.one-half.png" /> <link rel="preload" as="font" crossorigin type="font/woff" href="https://use.typekit.net/af/160664/00000000000000007735bb32/30/l?primer=7cdcb44be4a7db8877ffa5c0007b8dd865b3bbc383831fe2ea177f62257a9191&fvd=n5&v=3"> <link rel="preload" as="font" crossorigin type="font/woff" href="https://use.typekit.net/af/384d9b/00000000000000007735bb6a/30/l?primer=7cdcb44be4a7db8877ffa5c0007b8dd865b3bbc383831fe2ea177f62257a9191&fvd=n7&v=3"> <link rel="preload" as="font" crossorigin type="font/woff" href="https://use.typekit.net/af/0230dd/00000000000000007735bb33/30/l?primer=7cdcb44be4a7db8877ffa5c0007b8dd865b3bbc383831fe2ea177f62257a9191&fvd=n4&v=3"> <link rel="preload" as="font" crossorigin type="font/woff" href="https://use.typekit.net/af/153042/00000000000000007735bb62/30/l?primer=7cdcb44be4a7db8877ffa5c0007b8dd865b3bbc383831fe2ea177f62257a9191&fvd=n6&v=3"> <link rel="preload" as="style" href="https://use.typekit.net/pjk5ugs.css"> <link rel="stylesheet" href="https://use.typekit.net/pjk5ugs.css" media="print" onload="this.media='all'"> <noscript><link rel="stylesheet" href="https://use.typekit.net/pjk5ugs.css"></noscript> <link rel="preload" as="style" href="/static-assets/css/site.css?ae70ad6e4902988cb1d06c390d848415"> <link rel="stylesheet" href="/static-assets/css/site.css?ae70ad6e4902988cb1d06c390d848415"> <script src="https://cdn.optimizely.com/public/20976504213/s/freshworks.js"></script> <script defer src="https://cdn-ukwest.onetrust.com/scripttemplates/otSDKStub.js" type="text/javascript" charset="UTF-8" data-document-language="true" data-domain-script="2a76c653-4097-454f-9172-b4ab95061efd"></script> <script type="text/javascript" defer src="/static-assets/js/freshworks.js?e942c46244e0ef103eb99d22b6ca7a17"></script> <script type="text/javascript"> function OptanonWrapper() { FW.onLoad(function () { window.OldOnetrustActiveGroups = OnetrustActiveGroups; }); OneTrust.InsertScript('/static-assets/js/websiteAnalytics.js?2e409ea57cc7ded1f050302413ae5e83', 'head', null, null, 'C0001'); } </script> <meta charset="utf-8"> <meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no"> <title>KI im Kundenservice bringt Mehrwert für Kunden | Freshworks</title> <meta name="description" content="Finden Sie heraus, wie generative KI Ihnen hilft, Kundenservice zu personalisieren, Supportmitarbeiter zu unterstützen und Wachstum zu fördern. Playbook jetzt herunterladen!"> <meta name="keywords" content="benefits of ai in customer service, future of ai in customer service, how can ai improve customer service, how to use ai in customer service"> <link rel="icon" size="16x16" type="image/png" href="/static-assets/images/favicon/fworks.png"/> <link rel="icon" size="96x96" type="image/png" href="/static-assets/images/favicon/fworks.png"/> <link rel="icon" size="32x32" type="image/png" href="/static-assets/images/favicon/fworks.png"/> <link rel="icon" size="192x192" type="image/png" href="/static-assets/images/favicon/fworks.png"/> <link rel="apple-touch-icon" size="16x16" type="image/png" href="/static-assets/images/favicon/fworks.png"/> <link rel="apple-touch-icon" size="96x96" type="image/png" href="/static-assets/images/favicon/fworks.png"/> <link rel="apple-touch-icon" size="32x32" type="image/png" href="/static-assets/images/favicon/fworks.png"/> <link rel="apple-touch-icon" size="192x192" type="image/png" href="/static-assets/images/favicon/fworks.png"/> <meta content="IE=edge" http-equiv="X-UA-Compatible"> <meta content="on" http-equiv="cleartype"/> <meta property="og:type" content="website" /> <meta property="og:title" content="KI im Kundenservice bringt Mehrwert für Kunden | Freshworks"> <meta property="og:description" content="Finden Sie heraus, wie generative KI Ihnen hilft, Kundenservice zu personalisieren, Supportmitarbeiter zu unterstützen und Wachstum zu fördern. Playbook jetzt herunterladen!"> <meta property="og:url" content="https://www.freshworks.com/de/resources/ai-in-cust-service/"> <link rel="canonical" href="https://www.freshworks.com/de/resources/ai-in-cust-service/"> <meta property="og:image" content="https://website-assets-fw.freshworks.com/attachments/clki8vuuy01z1lnfnhhll0pa5-book-mockup-new.full.png" /> <meta name="og:image" content="https://website-assets-fw.freshworks.com/attachments/clki8vuuy01z1lnfnhhll0pa5-book-mockup-new.full.png" /> <meta name="twitter:title" content="KI im Kundenservice bringt Mehrwert für Kunden | Freshworks" /> <meta name="twitter:description" content="Finden Sie heraus, wie generative KI Ihnen hilft, Kundenservice zu personalisieren, Supportmitarbeiter zu unterstützen und Wachstum zu fördern. Playbook jetzt herunterladen!" /> <meta property="twitter:image" content="https://website-assets-fw.freshworks.com/attachments/clki8vuuy01z1lnfnhhll0pa5-book-mockup-new.full.png" /> <meta content="true" name="HandheldFriendly"/> <meta content="320" name="MobileOptimized"/> <meta content="yes" name="apple-mobile-web-app-capable"/> <meta content="black-translucent" name="apple-mobile-web-app-status-bar-style"/> <meta content="telephone=no" name="format-detection"/> <meta content="address=no" name="format-detection"/> <script> try { // url sanitize -- update current search after removing vulnerable params in the url var currentSearch = (function sanitizeQueryParams (queryString) { if (!queryString) return ''; var decoded; try { // handle malformed URL with lone '%' char decoded = decodeURIComponent(queryString); } catch (e) { decoded = queryString.replace(/%/g, '') } if (decoded.indexOf('%') > -1) { return sanitizeQueryParams(decoded); } var queryParams = decoded.slice(1).split('&').map(function (param) { var pair = param.replace(/[<>()]/g, '').split('='); // handle broken query param before encoding if(pair.length < 2) return pair; return pair[0] + '=' + encodeURIComponent(pair[1]); }).join('&'); return queryParams; })(window.location.search); if (currentSearch) { var queryParams = currentSearch.split('&'); var blackListedQueryParams = /(first_name|first-name|last-name|last_name|email|company|domain-|phone).*/gi var cleanQueryParams = '?' queryParams.forEach(function(query) { // Handling emails if (query.indexOf('@') !== -1 ) { return; }; // Handle cases that match regex var queryLeft = query.trim().split('=')[0] if (blackListedQueryParams.test(queryLeft)) return; cleanQueryParams += `${query}&` }); // Remove any trailing & cleanQueryParams = cleanQueryParams.replace(/&$/, ''); // Change the params if there is a mismatch if (window.location.search !== cleanQueryParams) { window.history.replaceState(null, null, cleanQueryParams); } } } catch (e) { console.log(e); } </script> <script type="text/plain" class="optanon-category-C0003"> document.cookie = 'cssVersion=ae70ad6e4902988cb1d06c390d848415; path=/; domain='+window.location.hostname+'; max-age=' + 60*60*24*365; </script> <script type="text/javascript"> window.FW = { cbQueue: [], onLoad: function(){ this.cbQueue.push(arguments) } }; </script> <link rel="alternate" hreflang= "x-default" href="https://www.freshworks.com/resources/ai-in-cust-service/" /> <link rel="alternate" hreflang= "en-US" href="https://www.freshworks.com/resources/ai-in-cust-service/" /> <link rel="alternate" hreflang= "de" href="https://www.freshworks.com/de/resources/ai-in-cust-service/" /> <link rel="alternate" hreflang= "nl" href="https://www.freshworks.com/nl/resources/ai-in-cust-service/" /> <link rel="alternate" hreflang= "fr" href="https://www.freshworks.com/fr/resources/ai-in-cust-service/" /> <link rel="prefetch" href="https://fast.wistia.com/assets/external/E-v1.js" /> </head> <body class=" nav-transparent nextgen-super-nav " data-product-name="fworks" data-lang=de > <header> <nav class="nav-scroll nav-opaque-bg "> <div class="nav-super-wrapper nav-wrapper-border dark nav-super-nextgen"> <div class="nav-super l-page clearfix-lg"> <span class="nav-super-item home-link"> <a href="#main-content" class="skip-to-main-content" role="button" rel="nofollow, noindex">Skip to main content</a> <a class="super-logo" href="https://www.freshworks.com/de"> <img class="logo logo-fworks nav-super-logo" src="/static-assets/images/common/company/logos/logo-fworks-white.svg" alt="Freshworks" /> </a> </span> <ul class="l-nav-list nav-super-menu nav-super-left" style=""> <li class="nav-super-item card-nav has-sub-menu" > <a class="nav-super-label" href="#" role="button" aria-haspopup="true" aria-expanded="false">Produkte</a> <i class="icon-arrow-down nav-sub-toggle" aria-hidden="true"></i> <div class="l-nav-list nav-sub-menu persona-product-wrapper persona-product-wrapper-v2"> <div class="nav-persona-product-row"> <div class="nav-persona-product-section"> <h1 class="section-title">Software</h2> <div class="nav-persona-product-left-section"> <div class="nav-persona-product-column"> <ul class="persona-column-inner"> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="https://www.freshworks.com/de/customer-service-suite/?source=fworks&medium=referral&campaign=fworks_corp_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshdesk Omni</h2> <span class="desc">Die Komplettlösung mit generativer KI.</span> <span class="label">Freshdesk Omni</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel="nofollow " href="https://freshdesk.com/de/?source=fworks&medium=referral&campaign=fworks_corp_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshdesk</h2> <span class="desc">Begeistern Sie Kunden und Agenten mit mühelosem Service und Support</span> <span class="label">Freshdesk</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="/de/live-chat-software/?source=fworks&medium=referral&campaign=fworks_corp_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshchat</h2> <span class="desc">KI-gestützte Bots und Live-Chat über alle Messaging-Kanäle</span> <span class="label">Freshchat</span> </div> </a> </li> </ul> </div> <div class="nav-persona-product-column"> <ul class="persona-column-inner"> <li class="nav-sub-item nav-logo-tagline"> <a rel="nofollow " href="https://freshservice.com/de/?source=fworks&medium=referral&campaign=fworks_corp_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshservice</h2> <span class="desc">Modernes und intuitives IT-Service-Management</span> <span class="label">Freshservice</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="/de/crm/sales/?source=fworks&medium=referral&campaign=fworks_corp_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshsales</h2> <span class="desc">Steigern Sie Umsatz und Produktivität – mit dem benutzerfreundlichen, KI-gestützten CRM.</span> <span class="label">Freshsales</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="/de/crm/marketing?source=fworks&medium=referral&campaign=fworks_corp_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshmarketer</h2> <span class="desc">Multichannel-Marketing-Kampagnen für den E-Commerce</span> <span class="label">Freshmarketer</span> </div> </a> </li> </ul> </div> </div> </div> <div class="nav-persona-product-section"> <div class="nav-persona-product-right-section"> <h1 class="section-title">Lösungen</h2> <ul class="nav-main-item-list"> <li class="nav-main-item-link"> <a rel=" " href="/de/customer-service-solutions/" class="sub-nav-link" tabindex="-1"> Kundenservice und Support </a> </li> <li class="nav-main-item-link"> <a rel=" " href="/de/it-solutions/" class="sub-nav-link" tabindex="-1"> IT-Service-Management </a> </li> <li class="nav-main-item-link"> <a rel=" " href="/conversational-engagement/" class="sub-nav-link" tabindex="-1"> Konversationelles Engagement </a> </li> <li class="nav-main-item-link"> <a rel=" " href="/de/crm/marketing" class="sub-nav-link" tabindex="-1"> Marketing-Automatisierung </a> </li> <li class="nav-main-item-link"> <a rel=" " href="/de/freshservice/solutions/enterprise-service-management/" class="sub-nav-link" tabindex="-1"> Service-Management für Unternehmen </a> </li> <li class="nav-main-item-link"> <a rel=" " href="/de/crm/sales/" class="sub-nav-link" tabindex="-1"> Vertriebsautomatisierung </a> </li> <li class="nav-main-item-link"> <a rel=" " href="/de/crm-platform/" class="sub-nav-link" tabindex="-1"> Customer Relationship Management </a> </li> </ul> </div> </div> </div> <div class="bottom-pane"> <a rel=" " href="https://www.freshworks.com/de/products#" tabindex="-1"> Alle Produkte ansehen </a> <i class="forward" aria-hidden="true"></i> </div> </div> </li> <li class="nav-super-item card-nav has-sub-menu" > <a class="nav-super-label" href="#" role="button" aria-haspopup="true" aria-expanded="false">Plattform</a> <i class="icon-arrow-down nav-sub-toggle" aria-hidden="true"></i> <div class="l-hav-list has-platform-menu nav-sub-menu"> <div class="platform-card"> <div class="row"> <div class="platform-links"> <div class="card-width"> <div class="nav-main-item-list"> <div class="platform-nav-main-item"> <h2 class="nav-main-item-title">Unsere Plattform</h2> </div> <ul class="nav-main-item-list"> <li class="nav-main-item-link"> <a rel=" " href="/de/platform/" class="sub-nav-link" tabindex="-1"> Überblick </a> </li> <li class="nav-main-item-link"> <a rel=" " href="/freddy-ai/" class="sub-nav-link" tabindex="-1"> KI-Fähigkeiten </a> </li> <li class="nav-main-item-link"> <a rel=" " href="https://www.freshworks.com/freshservice/product-updates/" class="sub-nav-link" tabindex="-1"> Neueste Innovationen </a> </li> </ul> </div> </div> </div> <div class="platform-links"> <div class="card-width"> <div class="nav-main-item-list"> <div class="platform-nav-main-item"> <h2 class="nav-main-item-title">Integrationen</h2> </div> <ul class="nav-main-item-list"> <li class="nav-main-item-link"> <a rel=" " href="/apps/" class="sub-nav-link" tabindex="-1"> App-Marktplatz </a> </li> <li class="nav-main-item-link"> <a rel=" " href="https://developers.freshworks.com" class="sub-nav-link" tabindex="-1"> Entwickler:innen </a> </li> <li class="nav-main-item-link"> <a rel=" " href="/platform/technology-alliances/" class="sub-nav-link" tabindex="-1"> Technische Allianzen </a> </li> </ul> </div> </div> </div> <div class="platform-links"> <div class="card-width"> <div class="nav-main-item-list"> <div class="platform-nav-main-item"> <h2 class="nav-main-item-title featured-title"></h2> </div> <a class="featured-card" rel=" " href="https://www.freshworks.com/de/platform/" tabindex="-1"> <img src="https://website-assets-fw.freshworks.com/attachments/ckgqmja1d0h2b6wg1n14vypim-neo.svg" class="feature-product-logo" alt=""> <div><p class="nav-title">Ein neues Traumduo: Die KI Freddy + GPT</p> <p class="feature-product-description">Wir verstärken die Freshworks-Produktsuite mit der Leistungsfähigkeit von KI- und GPT-Modellen.</p> </div> </a> </div> </div> </div> </div> </div> </div> </li> <li class="nav-super-item has-sub-menu " > <a class="nav-super-label" href="#" role="button" aria-haspopup="true" aria-expanded="false">Ressourcen</a> <i class="icon-arrow-down nav-sub-toggle" aria-hidden="true"></i> <ul class="l-nav-list nav-sub-menu"> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/de/customers/" rel=" " > <span class="label"> Fallstudien </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://community.freshworks.com/" rel=" " > <span class="label"> Community </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/academy/" rel=" " > <span class="label"> Schulungen </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/professional-services/" rel=" " > <span class="label"> Services </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/support/" rel=" " > <span class="label"> Support </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/de/company/about/" rel=" " > <span class="label"> Über Freshworks </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/de/company/leadership/" rel=" " > <span class="label"> Führungsteam </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/company/careers/" rel=" " > <span class="label"> Karriere </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/company/partners/" rel=" " > <span class="label"> Partner </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="/product-launches/" rel=" " > <span class="label"> Produktinnovationen </span> </a> </li> </ul> </li> </ul> <ul class="l-nav-list nav-super-menu" style=""> <li class="nav-super-item hide-in-mobile " > <a class="nav-super-label" href="/de/freshservice/demo-request/" rel=" noopener" target="blank" >Demo</a> </li> <li class="nav-super-item hide-in-mobile " > <a class="nav-super-label" href="/de/freshservice/pricing/" rel=" " >Preise</a> </li> <li class="nav-super-item " > <a class="nav-super-label" href="https://login.freshworks.com/email-login" rel=" " >Login</a> </li> <li class="language-selector nav-super-item has-sub-menu hide-in-mobile"> <a class = "fw-flag-globe" href="#" title="Globe icon" role="button" aria-label="language selector" aria-haspopup="true" aria-expanded="false"></a> <div class= "language-selector-card--v2"> <ul class="row navigation-language-selector"> <li class="nav-sub-item active nav-lang-option"> <a aria-current="page" class="nav-sub-label" tabindex="-1" lang="de-de"> Deutsch </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/resources/ai-in-cust-service/" lang="en-us" tabindex="-1"> English </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/nl/resources/ai-in-cust-service/" lang="nl" tabindex="-1"> Nederlands </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/fr/resources/ai-in-cust-service/" lang="fr" tabindex="-1"> Français </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/se/" lang="sv-SE" tabindex="-1"> Svenska </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/es/" lang="es" tabindex="-1"> Español (España) </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/latam/" lang="es-latam" tabindex="-1"> Español (América Latina) </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/br/" lang="pt-br" tabindex="-1"> Português (Brasil) </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/jp/" lang="ja" tabindex="-1"> 日本語 </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/ko/" lang="ko" tabindex="-1"> 한국어 </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/cn/" lang="zh-CN" tabindex="-1"> 简体中文 </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/th/" lang="th" tabindex="-1"> ภาษาไทย </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/pl/" lang="pl" tabindex="-1"> Polski </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/hk/" lang="zh-HK" tabindex="-1"> 繁體中文 </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/tr/" lang="tr" tabindex="-1"> Türkçe </a> </li> </ul> </div> </li> <li class="nav-super-item hide-in-mobile nav-button" > <a title="Free Trial" class="button button--solid " rel="" role="button" target="_self" href="/de/products/"> Kostenlos Testen</a> <input type="hidden" class="go-to-dashboard" value="Go To Account" aria-label="go to dashboard"/> </li> </ul> </div> </div> <div class="nav-primary-wrapper" tabindex="-1"> <div class="nav-primary l-page"> <div class="nav-logo-wrapper"> <a href="#main-content" class="skip-to-main-content" role="button" rel="nofollow, noindex">Skip to main content</a> <div class="product-logo-wrap"> <a href="/"> <img class="logo logo-fworks " src="/static-assets/images/common/company/logos/logo-fworks-black.svg" alt="Freshworks" /> </a> </div> <a href="#" class="nav-burger" title="Burger Navigation icon" role="button" aria-haspopup="true" aria-expanded="false"> <span class="nav-burger-icon"></span> </a> </div> <ul class="l-nav-list nav-main-menu" > <li class="nav-main-item card-nav has-sub-menu hide-in-desktop " > <a id="persona_product_menu_v2" role="button" aria-haspopup="true" aria-expanded="false" class="nav-label" href="#">Products</a> <i class="icon-arrow-down nav-sub-toggle" aria-hidden="true"></i> <div class="l-nav-list nav-sub-menu persona-product-wrapper persona-product-wrapper-v2"> <div class="nav-persona-product-row"> <div class="nav-persona-product-column"> <ul class="persona-column-inner"> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="https://www.freshworks.com/de/customer-service-suite/?source=fworks&medium=referral&campaign=fworks_product_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshdesk Omni</h2> <span class="desc">Die Komplettlösung mit generativer KI.</span> <span class="label">Freshdesk Omni</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel="nofollow " href="https://freshdesk.com/de/?source=fworks&medium=referral&campaign=fworks_product_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshdesk</h2> <span class="desc">Begeistern Sie Kunden und Agenten mit mühelosem Service und Support</span> <span class="label">Freshdesk</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="/de/live-chat-software/?source=fworks&medium=referral&campaign=fworks_product_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshchat</h2> <span class="desc">KI-gestützte Bots und Live-Chat über alle Messaging-Kanäle</span> <span class="label">Freshchat</span> </div> </a> </li> </ul> </div> <div class="nav-persona-product-column"> <ul class="persona-column-inner"> <li class="nav-sub-item nav-logo-tagline"> <a rel="nofollow " href="https://freshservice.com/de/?source=fworks&medium=referral&campaign=fworks_product_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshservice</h2> <span class="desc">Modernes und intuitives IT-Service-Management</span> <span class="label">Freshservice</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="/de/crm/sales/?source=fworks&medium=referral&campaign=fworks_product_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshsales</h2> <span class="desc">Steigern Sie Umsatz und Produktivität – mit dem benutzerfreundlichen, KI-gestützten CRM.</span> <span class="label">Freshsales</span> </div> </a> </li> <li class="nav-sub-item nav-logo-tagline"> <a rel=" " href="/de/crm/marketing?source=fworks&medium=referral&campaign=fworks_product_nav" class="nav-sub-label" tabindex="-1"> <div class="persona-product-card"> <h2 class="nav-sub-item-text product-heading">Freshmarketer</h2> <span class="desc">Multichannel-Marketing-Kampagnen für den E-Commerce</span> <span class="label">Freshmarketer</span> </div> </a> </li> </ul> </div> </div> <div class="bottom-pane"> <a rel=" " href="https://www.freshworks.com/de/products#" tabindex="-1"> <div class="nav-sub-item nav-logo-tagline bottom-pane-link fworks-bg align-center"> <span class="forward--link forward--link--label"> Alle Produkte ansehen <span class="forward--link--icon" aria-hidden="true"></span> </span> </div> </a> </div> </div> </li> <li class="nav-main-item card-nav has-sub-menu hide-in-desktop " > <a id="platform_menu" role="button" aria-haspopup="true" aria-expanded="false" class="nav-label" href="#">Platform</a> <i class="icon-arrow-down nav-sub-toggle" aria-hidden="true"></i> <div class="l-hav-list has-platform-menu nav-sub-menu"> <div class="platform-card"> <div class="row"> <div class="col-md-4"> <div class="card-width"> <div class="nav-main-item-list"> <div class="platform-nav-main-item"> <img src="https://website-assets-fw.freshworks.com/attachments/cksboasca00pdqcg0pkvyos74-features-icon.svg" class="icon" alt=""> <h2 class="nav-main-item-title">Unsere Plattform</h2> </div> <ul class="nav-main-item-list"> <li class="nav-main-item-link"> <a rel=" " href="/de/platform/" class="sub-nav-link" tabindex="-1"> Überblick </a> </li> <li class="nav-main-item-link"> <a rel=" " href="/freddy-ai/" class="sub-nav-link" tabindex="-1"> KI-Fähigkeiten </a> </li> <li class="nav-main-item-link"> <a rel=" " href="https://www.freshworks.com/freshservice/product-updates/" class="sub-nav-link" tabindex="-1"> Neueste Innovationen </a> </li> </ul> </div> </div> </div> <div class="col-md-4"> <div class="card-width"> <div class="nav-main-item-list"> <div class="platform-nav-main-item"> <img src="https://website-assets-fw.freshworks.com/attachments/cksbobfoz00pgqcg0q9ch9jr9-freddy-icon.svg" class="icon" alt=""> <h2 class="nav-main-item-title">Integrationen</h2> </div> <ul class="nav-main-item-list"> <li class="nav-main-item-link"> <a rel=" " href="/apps/" class="sub-nav-link" tabindex="-1"> App-Marktplatz </a> </li> <li class="nav-main-item-link"> <a rel=" " href="https://developers.freshworks.com" class="sub-nav-link" tabindex="-1"> Entwickler:innen </a> </li> <li class="nav-main-item-link"> <a rel=" " href="/platform/technology-alliances/" class="sub-nav-link" tabindex="-1"> Technische Allianzen </a> </li> </ul> </div> </div> <div class="card-width"> <div class="nav-main-item-list"> <a rel=" " href="https://www.freshworks.com/de/platform/" tabindex="-1"> <img src="https://website-assets-fw.freshworks.com/attachments/ckgqmja1d0h2b6wg1n14vypim-neo.svg" class="feature-product-logo" alt=""> <div><p class="nav-title">Ein neues Traumduo: Die KI Freddy + GPT</p> <p class="feature-product-description">Wir verstärken die Freshworks-Produktsuite mit der Leistungsfähigkeit von KI- und GPT-Modellen.</p> </div> </a> </div> </div> </div> <div class="col-md-4"> </div> </div> </div> </div> </li> <li class="nav-main-item caps-heading-12 has-sub-menu hide-in-desktop " > <a aria-haspopup="true" role="button" aria-expanded="false" class="nav-label" href="#">Resources</a> <i class="icon-arrow-down nav-sub-toggle" aria-hidden="true"></i> <ul class="l-nav-list nav-sub-menu"> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/product-launches/" rel=" " > <span class="label"> Product Innovations </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/customers/" rel=" " > <span class="label"> Case studies </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://community.freshworks.com/?_gl=1*1xy0mpo*_ga*OTU4NTcwNzE5LjE2NzkyOTQ4Nzk.*_ga_L1S2C508DT*MTY3OTMyNzgxMC41LjEuMTY3OTMyODkwMi42MC4wLjA.&_ga=2.34531875.384004358.1679294879-958570719.1679294879" rel=" " > <span class="label"> Community </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/academy/" rel=" " > <span class="label"> Training </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/support/" rel=" " > <span class="label"> Support </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/company/about/" rel=" " > <span class="label"> About </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/company/leadership/" rel=" " > <span class="label"> Leadership </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/company/careers/" rel=" " > <span class="label"> Careers </span> </a> </li> <li class="nav-sub-item"> <a tabindex="-1" class="nav-sub-label" href="https://www.freshworks.com/company/partners" rel=" " > <span class="label"> Partners </span> </a> </li> </ul> </li> <li class="nav-main-item caps-heading-12 hide-in-desktop " > <a class="nav-label" href="/demo/" rel=" " >Demo</a> </li> <li class="nav-main-item caps-heading-12 hide-in-desktop " > <a class="nav-label" href="https://www.freshworks.com/freshservice/pricing/" rel=" " >Pricing</a> </li> <li class="nav-main-item caps-heading-12 hide-in-desktop " > <a class="nav-label" href="https://login.freshworks.com/email-login" rel=" " >Login</a> </li> <li class="language-selector nav-main-item caps-heading-12 has-sub-menu hide-in-mobile-and-tablet"> <a class = "fw-flag-globe" href="#" title="Globe icon" role="button" aria-label="language selector" aria-haspopup="true" aria-expanded="false"></a> <div class= "language-selector-card--v2"> <ul class="row navigation-language-selector"> <li class="nav-sub-item active nav-lang-option"> <a aria-current="page" class="nav-sub-label" tabindex="-1" lang="de-de"> Deutsch </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/resources/ai-in-cust-service/" lang="en-us" tabindex="-1"> English </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/nl/resources/ai-in-cust-service/" lang="nl" tabindex="-1"> Nederlands </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/fr/resources/ai-in-cust-service/" lang="fr" tabindex="-1"> Français </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/se/" lang="sv-SE" tabindex="-1"> Svenska </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/es/" lang="es" tabindex="-1"> Español (España) </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/latam/" lang="es-latam" tabindex="-1"> Español (América Latina) </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/br/" lang="pt-br" tabindex="-1"> Português (Brasil) </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/jp/" lang="ja" tabindex="-1"> 日本語 </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/ko/" lang="ko" tabindex="-1"> 한국어 </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/cn/" lang="zh-CN" tabindex="-1"> 简体中文 </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/th/" lang="th" tabindex="-1"> ภาษาไทย </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/pl/" lang="pl" tabindex="-1"> Polski </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/hk/" lang="zh-HK" tabindex="-1"> 繁體中文 </a> </li> <li class="nav-sub-item nav-lang-option"> <a class="nav-sub-label" href="https://www.freshworks.com/tr/" lang="tr" tabindex="-1"> Türkçe </a> </li> </ul> </div> </li> <li class="nav-main-item caps-heading-12 lang-selector fworks-language-selector hide-in-desktop"> <form id="lang-switch" action=""> <label for="language-selector-mobile" class="sr-only">Language:</label> <select id="language-selector-mobile" class="lang-options"> <option value="Deutsch" lang="de-de" data-link=" "> Deutsch </option> <option value="English" lang="en-us" data-link=" /resources/ai-in-cust-service"> English </option> <option value="Nederlands" lang="nl" data-link=" /nl/resources/ai-in-cust-service"> Nederlands </option> <option value="Français" lang="fr" data-link=" /fr/resources/ai-in-cust-service"> Français </option> <option value="Svenska" lang="sv-SE" data-link=" /se"> Svenska </option> <option value="Español (España)" lang="es" data-link=" /es"> Español (España) </option> <option value="Español (América Latina)" lang="es-latam" data-link=" /latam"> Español (América Latina) </option> <option value="Português (Brasil)" lang="pt-br" data-link=" /br"> Português (Brasil) </option> <option value="日本語" lang="ja" data-link=" /jp"> 日本語 </option> <option value="한국어" lang="ko" data-link=" /ko"> 한국어 </option> <option value="简体中文" lang="zh-CN" data-link=" /cn"> 简体中文 </option> <option value="ภาษาไทย" lang="th" data-link=" /th"> ภาษาไทย </option> <option value="Polski" lang="pl" data-link=" /pl"> Polski </option> <option value="繁體中文" lang="zh-HK" data-link=" /hk"> 繁體中文 </option> <option value="Türkçe" lang="tr" data-link=" /tr"> Türkçe </option> </select> </form>  </li> <li class="nav-main-item caps-heading-12 nav-main-item-button hide-in-desktop " > <a title="Free Trial" class="button button--solid " rel="" role="button" target="_self" href="https://www.freshworks.com/signup/"> Free Trial</a> <input type="hidden" class="go-to-dashboard" value="GO TO ACCOUNT" aria-label="go to dashboard"/> </li> </ul> <ul class="l-nav-list nav-company-menu"> <li class="nav-main-item caps-heading-12 home-link"> <span class="nav-sub-item nav-company-logo"> <a tabindex="-1" href="https://www.freshworks.com/de"> <img class="logo logo-fworks " src="/static-assets/images/common/company/logos/logo-fworks-white.svg" alt="Freshworks" /> </a> </span> </li> <li class="nav-main-item caps-heading-12 hide-in-mobile" > <a class="nav-label" href="/de/freshservice/demo-request/" target="blank" rel=" noopener" >Demo</a> </li> <li class="nav-main-item caps-heading-12 hide-in-mobile" > <a class="nav-label" href="/de/freshservice/pricing/" rel=" " >Preise</a> </li> <li class="nav-main-item caps-heading-12 " > <a class="nav-label" href="https://login.freshworks.com/email-login" rel=" " >Login</a> </li> <li class="nav-main-item caps-heading-12 hide-in-mobile" > </li> <li class="nav-main-item caps-heading-12 lang-selector fworks-language-selector hide-in-desktop"> <form id="lang-switch" action=""> <label for="language-selector-mobile" class="sr-only">Language:</label> <select id="language-selector-mobile" class="lang-options"> <option value="Deutsch" lang="de-de" data-link=" "> Deutsch </option> <option value="English" lang="en-us" data-link=" /resources/ai-in-cust-service"> English </option> <option value="Nederlands" lang="nl" data-link=" /nl/resources/ai-in-cust-service"> Nederlands </option> <option value="Français" lang="fr" data-link=" /fr/resources/ai-in-cust-service"> Français </option> <option value="Svenska" lang="sv-SE" data-link=" /se"> Svenska </option> <option value="Español (España)" lang="es" data-link=" /es"> Español (España) </option> <option value="Español (América Latina)" lang="es-latam" data-link=" /latam"> Español (América Latina) </option> <option value="Português (Brasil)" lang="pt-br" data-link=" /br"> Português (Brasil) </option> <option value="日本語" lang="ja" data-link=" /jp"> 日本語 </option> <option value="한국어" lang="ko" data-link=" /ko"> 한국어 </option> <option value="简体中文" lang="zh-CN" data-link=" /cn"> 简体中文 </option> <option value="ภาษาไทย" lang="th" data-link=" /th"> ภาษาไทย </option> <option value="Polski" lang="pl" data-link=" /pl"> Polski </option> <option value="繁體中文" lang="zh-HK" data-link=" /hk"> 繁體中文 </option> <option value="Türkçe" lang="tr" data-link=" /tr"> Türkçe </option> </select> </form>  </li> </ul> </div> </div> <script type="text/javascript"> FW.onLoad(function () { if (window.innerWidth <= 960) { FW.$('.nav-label:not(.nav-secondary-item .nav-label), .hide-in-mobile a, .lang-selector select, .nav-secondary-item .nav-sub-label').attr('tabindex', -1); }; }); </script> </nav> <script type="text/javascript"> // Activate the navigation elements FW.onLoad(function () { FW.navigation.navLoader(); }); </script> </header> <a class="main__anchor" id="main-content"></a> <section class="first-fold l-section-home next-gen-theme-v1 banner-right-image-home image-wrap-no-padding banner-vertical-alignment " > <div class="l-page container l-home "> <div class="row grid-align-bottom banner-vertical-alignment"> <div class="col-md-6 font-color-light mobile-center-desktop-left-align pb-lg banner-text-content small-banner"> <p><span class="athens-gray-text banner-cta-pill">Playbook</span></p> <h1>Machen Sie ernst mit KI: Alles, was Sie über den Einsatz von generativer KI im Kundenservice wissen sollten</h1> <div class="mt-md"> <a title="Playbook herunterladen" class="button button--solid in-page-scroll" rel="" role="button" tabindex="0" target="_self" data-scroll-to="register">Playbook herunterladen</a> </div> </div> <div class="col-md-6 mt-md md-mt-0 image-align-bottom"> <div class="lazy-image-wrapper loaded " style=""> <img class="original-image fadeIn " alt="Ebook Cover" title="" src="https://website-assets-fw.freshworks.com/attachments/clki8vuuy01z1lnfnhhll0pa5-book-mockup-new.one-half.png" srcset="" fetchpriority="high" /> </div> </div> </div> </div> </section> <section id="53940310421321" class="section-bucket section-text-media l-section section-light-grey "> <div class="l-page container align-center mb-lg"> <h2 class="align-center mb-lg">Entdecken Sie KI-Power im Kundenservice</h2> </div> <div class="feature-screenshot-right "> <div class="l-page container"> <div class="row banner-vertical-alignment"> <div id="feature-content-170520981331918" class=" feature-screenshot-right__content col-md-6"> <p><span class="mb-md pre-text product-pre-text">Chance Nr. 1</span></p> <h3 class="feature-heading">Liefern Sie schnellere Lösungen mit Self-Service-Automatisierung</h3> <p>Reduzieren Sie die Wartezeiten ihrer Kund:innen und die Arbeitsbelastung Ihrer Supportmitarbeiter: Erweitern Sie Self-Service-Automatisierungen mit KI-gestützten Chatbots Nutzen Sie intelligente Chatbots, mit denen Sie Lösungen automatisieren. Erhalten Sie Bot-Flow-Empfehlungen auf der Grundlage früherer Interaktionsmuster, um Umleitungsraten zu steigern. </p> </div> <div class="feature-screenshot-right__media feature-screenshot__media-container col-md-6"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/clkcg7p0b01mcaufnjuhl1mgq-deliver-faster-resolutions-with-self-service-automation.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/clkcg7p0b01mcaufnjuhl1mgq-deliver-faster-resolutions-with-self-service-automation.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/clkcg7p0b01mcaufnjuhl1mgq-deliver-faster-resolutions-with-self-service-automation.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/clkcg7p0b01mcaufnjuhl1mgq-deliver-faster-resolutions-with-self-service-automation.one-sixth.png 2x" alt="Opportunity Benefit image" /> <img class="original-image fadeIn " alt="Opportunity Benefit image" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-170520981331918'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> </section> <section id="48720280380576" class="section-bucket section-text-media l-section "> <div class="feature-screenshot-left "> <div class="l-page container"> <div class="row banner-vertical-alignment flex-row-reverse"> <div id="feature-content-140940811100952" class=" feature-screenshot-left__content col-md-6"> <p><span class="mb-md pre-text product-pre-text"> Chance Nr. 2</span></p> <h3 class="feature-heading">Helfen Sie Ihren Supportmitarbeitern, mit generativer KI hochwertige Lösungen zu liefern </h3> <p>Mit kontextbezogenen Informationen und Echtzeit-Hilfe wird KI zum persönlichen Assistenten des Vertrauens Ihrer Supportmitarbeiter. Generative KI formuliert neu, fasst zusammen und hilft, die Qualität der Antworten zu verbessern – so werden Supportmitarbeiter in die Lage versetzt, mehr Anfragen effektiver und schneller zu beantworten.</p> </div> <div class="feature-screenshot-left__media feature-screenshot__media-container col-md-6"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/clkcg7p8n00dh2cfnab0shu2f-help-agents-provide-high-quality-support-with-generative-ai.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/clkcg7p8n00dh2cfnab0shu2f-help-agents-provide-high-quality-support-with-generative-ai.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/clkcg7p8n00dh2cfnab0shu2f-help-agents-provide-high-quality-support-with-generative-ai.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/clkcg7p8n00dh2cfnab0shu2f-help-agents-provide-high-quality-support-with-generative-ai.one-sixth.png 2x" alt="Help agents provide high-quality support" /> <img class="original-image fadeIn " alt="Help agents provide high-quality support" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-140940811100952'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> </section> <section id="99180570774801" class="section-bucket section-text-media l-section section-light-grey "> <div class="feature-screenshot-right "> <div class="l-page container"> <div class="row banner-vertical-alignment"> <div id="feature-content-46980270367011" class=" feature-screenshot-right__content col-md-6"> <p> <span class="mb-md pre-text product-pre-text">Chance Nr. 3</span></p> <h3 class="feature-heading">Optimieren Sie Ihre Abläufe mit datengestützten Entscheidungen</h3> <p>Erhalten Sie unkompliziert wichtige Erkenntnisse und erfassen Sie Trends, ohne viele Zahlen verarbeiten zu müssen oder umfangreiche Berichte zu erstellen. KI analysiert Supportdaten und schlägt die nächste am besten geeignete Maßnahme vor, um die Teamleistung zu steigern und eine optimale Kundenerfahrung zu gewährleisten.</p> </div> <div class="feature-screenshot-right__media feature-screenshot__media-container col-md-6"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/clkcg7qny00dn2cfnisbbzfhu-optimize-operations-with-data-backed-decisions.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/clkcg7qny00dn2cfnisbbzfhu-optimize-operations-with-data-backed-decisions.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/clkcg7qny00dn2cfnisbbzfhu-optimize-operations-with-data-backed-decisions.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/clkcg7qny00dn2cfnisbbzfhu-optimize-operations-with-data-backed-decisions.one-sixth.png 2x" alt="Optimize operations with data-backed decisions" /> <img class="original-image fadeIn " alt="Optimize operations with data-backed decisions" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-46980270367011'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> </section> <section id="" data-scroll-target="" class="homepage-roi pt-xl"> <div class="container"> <div class="l-section-heading align-center "> <h2 class="align-center">Der KI-Effekt: Wie Unternehmen echte Ergebnisse erzielen</h2> </div> <div class="l-page l-grid"> <div class="row"> <div class="col-sm-4 accolade-margin"> <div class="accolade-card"> <div class="align-center accolade-content"> <p class="h0-56">34 %</p> <p>Reduzierung der durchschnittlichen Bearbeitungszeit mit KI-gestützter Verbesserung der Geschwindigkeit und der Qualität der Antworten</p> </div> </div> </div> <div class="col-sm-4 accolade-margin"> <div class="accolade-card"> <div class="align-center accolade-content"> <p class="h0-56">56 %</p> <p>Zeitersparnis durch Nutzung KI-gestützter Zusammenfassung der Kommunikation</p> </div> </div> </div> <div class="col-sm-4 accolade-margin"> <div class="accolade-card"> <div class="align-center accolade-content"> <p class="h0-56">61 %</p> <p>Reduzierung des Admin-Zeitbedarfs durch KI-gestützte Erstellung von Hilfetexten und Bot-Varianten.</p> </div> </div> </div> </div> </div> <div class="button-section l-page align-center"> </div> </div> </section> <section class=" " data-scroll-target="" id =""> <div class="l-page container "> <p class="align-center"><em><strong>Quelle:</strong> Beta-Start der durch generative KI verbesserten KI Freddy, Freshworks nativer AI-Engine</em></p> </div> </section> <section data-text-list="[]" id="register" data-scroll-target="#register" class="l-section l-section-home section-banner-cta-home align-center section-light-grey " > <div class="container l-banner " data-scroll-target="register"> <h2 class="align-center">Lernen Sie die disruptive Leistungsfähigkeit der KI zu nutzen, um Ihren Kundenservice zu verbessern</h2> <div class="pt-sm pb-sm p-relative"> <div class="form-wrapper animate-form-wrapper form-white-bg "> <div class="align-center" data-form-heading> </div> <form class="generic-form form-field-container" title="Freshworks-Formular – KI im Kundenservice" id="form-48720280380660" data-target="" data-tracking="freshmarketer" data-functionality="navigate_url" data-gatarget="" data-open-url="https://www.freshworks.com/assets/resources/Playbook_Future_of_Customer_Service_Turning_AI_Hype_Into_Reality-German.pdf" data-is-new-tab="false" > <input type="hidden" class="fm_override_asset_id" name="fm_override_asset_id" value="6013182" aria-label="fm_override_asset_id" aria-hidden="true"/> <input type="hidden" class="custom-inputs type-freshmarketer_overrides" name="Source" data-custom-db-value="Demo Request" data-custom-value="Demo Request" data-custom-type="static" aria-label="Source" aria-hidden="true" /> <input type="hidden" class="custom-inputs type-freshmarketer_overrides" name="Campaign" data-custom-db-value="Demo Request" data-custom-value="Demo Request" data-custom-type="static" aria-label="Campaign" aria-hidden="true" /> <input type="hidden" class="custom-inputs type-freshmarketer_overrides" name="Marketing Campaign" data-custom-db-value="IMT_Content_German_AIinCXPlaybook_FreshworksCustomerServiceSuite_06Oct2023" data-custom-value="IMT_Content_German_AIinCXPlaybook_FreshworksCustomerServiceSuite_06Oct2023" data-custom-type="static" aria-label="Marketing Campaign" aria-hidden="true" /> <input type="hidden" class="custom-inputs type-freshmarketer_overrides" name="Engagement Status" data-custom-db-value="Other Marketing Sources - Engaged/ Requested follow up" data-custom-value="Other Marketing Sources - Engaged/ Requested follow up" data-custom-type="static" aria-label="Engagement Status" aria-hidden="true" /> <input type="hidden" class="custom-inputs type-freshmarketer_overrides" name="Recent Note" data-custom-db-value="https://docs.google.com/spreadsheets/d/1lVCi23uy0tZALQ2RzBYvlwekNlkg4Q8RRE7j-1-ZpA0/edit#gid=0" data-custom-value="https://docs.google.com/spreadsheets/d/1lVCi23uy0tZALQ2RzBYvlwekNlkg4Q8RRE7j-1-ZpA0/edit#gid=0" data-custom-type="static" aria-label="Recent Note" aria-hidden="true" /> <input type="hidden" class="custom-inputs type-freshmarketer_overrides" name="Campaign Date" data-custom-db-value="2023-10-06" data-custom-value="2023-10-06" data-custom-type="static" aria-label="Campaign Date" aria-hidden="true" /> <input type="hidden" class="custom-inputs type-freshmarketer" name="Marketing Campaign" data-custom-db-value="IMT_Content_German_AIinCXPlaybook_LP_FreshworksCustomerServiceSuite_06Oct2023" data-custom-value="IMT_Content_German_AIinCXPlaybook_LP_FreshworksCustomerServiceSuite_06Oct2023" data-custom-type="static" aria-label="Marketing Campaign" aria-hidden="true" /> <input type="hidden" class="custom-inputs type-freshmarketer" name="Source" data-custom-db-value="Content" data-custom-value="Content" data-custom-type="static" aria-label="Source" aria-hidden="true" /> <input type="hidden" class="custom-inputs type-freshmarketer" name="Engagement Status" data-custom-db-value="Content - Downloaded/External List buy" data-custom-value="Content - Downloaded/External List buy" data-custom-type="static" aria-label="Engagement Status" aria-hidden="true" /> <input type="hidden" class="custom-inputs type-freshmarketer" name="Product" data-custom-db-value="Freshworks Customer Service Suite" data-custom-value="Freshworks Customer Service Suite" data-custom-type="static" aria-label="Product" aria-hidden="true" /> <input type="hidden" class="custom-inputs type-freshmarketer" name="Recent Note" data-custom-db-value="https://docs.google.com/spreadsheets/d/1EzmQgGXOs0sbDhSQw-5q0CZD07in8DDYioC9s_Y2Z3g/edit#gid=0" data-custom-value="https://docs.google.com/spreadsheets/d/1EzmQgGXOs0sbDhSQw-5q0CZD07in8DDYioC9s_Y2Z3g/edit#gid=0" data-custom-type="static" aria-label="Recent Note" aria-hidden="true" /> <input type="hidden" class="custom-inputs type-freshmarketer" name="Campaign Date" data-custom-db-value="2023-07-26" data-custom-value="2023-07-26" data-custom-type="static" aria-label="Campaign Date" aria-hidden="true" /> <input style="display:none" class="fm-list-id" name="fm-list-id" value="25000007201" aria-label="fm list id" aria-hidden="true"> <input style="display:none" class="fm-asset-id" value="5952593" aria-hidden="true" aria-label="fm asset id"/> <fieldset role="none"> <div class="name-field-wrapper "> <div class="name-field"> <div class="form-field"> <i class="icon-user" aria-hidden="true"></i> <input type="text" title="Vorname" name="first-name" class="first-name-form" placeholder=" " data-disable-prefill="false" data-name-validate="Name contains invalid characters" id="first-name-0-48720280380660" aria-labelledby="first-name-0-48720280380660-label" aria-invalid="false" aria-errormessage="first-name-err-0-48720280380660" autocomplete="given-name" data-html-injection-validate /> <label id="first-name-0-48720280380660-label" class="form-placeholder" for="first-name-0-48720280380660">Vorname</label> <div id="first-name-err-0-48720280380660" class="error-wrapper" role="alert"></div> </div> </div> <div class="name-field"> <div class="form-field"> <input type="text" title="Nachname" name="last-name" class="last-name-form" placeholder=" " data-disable-prefill="false" data-name-validate="Name contains invalid characters" id="last-name-0-48720280380660" aria-labelledby="last-name-0-48720280380660-label" aria-invalid="false" aria-errormessage="last-name-err-0-48720280380660" autocomplete="family-name" data-html-injection-validate /> <label id="last-name-0-48720280380660-label" class="form-placeholder" for="last-name-0-48720280380660">Nachname</label> <div id="last-name-err-0-48720280380660" class="error-wrapper" role="alert"></div> </div> </div> </div> <div class="form-field "> <i class="icon-email" aria-hidden="true"></i> <input type="email" title="E-Mail-Adresse" name="email" class="email-form" placeholder=" " required data-email-required="Bitte geben Sie eine gültige E-Mail-Adresse ein" data-email-invalid="Bitte geben Sie eine gültige E-Mail-Adresse ein" data-email-business-only="Nur geschäftliche E-Mail-Adresse" id="email-1-48720280380660" data-disable-prefill="false" aria-labelledby="email-1-48720280380660-label" aria-invalid="false" aria-errormessage="email-err-1-48720280380660" autocomplete="email" data-html-injection-validate > <label id="email-1-48720280380660-label" class="form-placeholder" for="email-1-48720280380660">E-Mail-Adresse</label> <div id="email-err-1-48720280380660" class="error-wrapper" role="alert"></div> </div> <div class="form-field"> <i class="icon-company" aria-hidden="true"></i> <input type="text" title="Unternehmensname" name="company" class="company-form" data-company-min-length="Der Unternehmensname sollte aus mindestens 3 Zeichen bestehen." required data-company-required="Dieses Feld ist ein Pflichtfeld" id="company-2-48720280380660" placeholder=" " aria-labelledby="company-2-48720280380660-label" aria-invalid="false" aria-errormessage="company-err-2-48720280380660" data-html-injection-validate > <label id="company-2-48720280380660-label" class="form-placeholder" for="company-2-48720280380660">Unternehmensname</label> <div id="company-err-2-48720280380660" class="error-wrapper" role="alert"></div> </div> <div class="form-field field-dropdown fworks-custom-dropdown" > <i class="icon-job-title" aria-hidden="true"></i> <select title="Job-Stufe" name="query-job-level" id="job-17400100135960" class="job-level-form" required data-joblevel-required="Dieses Feld ist ein Pflichtfeld" aria-invalid="false" aria-errormessage="job-17400100135960-err" aria-labelledby="job-17400100135960-label"> <option value=""></option> </select> <i class="icon-arrow-down" aria-hidden="true"></i> <label id="job-17400100135960-label" class="form-placeholder" for="job-17400100135960">Job-Stufe</label> <div id="job-17400100135960-err" class="error-wrapper" role="alert"></div> </div> <script type="text/javascript"> FW.onLoad(function () { var configuredVal = ''; if (!configuredVal) { FW.$.getJSON('/static-assets/js/data/department-job-level.json', function (jobList) { FW.Utils.FormUtilities.initDeptJobDropdown(FW.$('#job-17400100135960'), jobList['job']); }); } }); </script> <div class="form-field field-dropdown fworks-custom-dropdown"> <i class="icon-desk" aria-hidden="true"></i> <select title="Abteilung" name="query-department" id="department-19140110149556" class="department-form" required data-department-required="Dieses Feld ist ein Pflichtfeld" aria-invalid="false" aria-errormessage="department-19140110149556-err" aria-labelledby="department-19140110149556-label"> <option value=""></option> </select> <i class="icon-arrow-down" aria-hidden="true"></i> <label id="department-19140110149556-label" class="form-placeholder" for="department-19140110149556">Abteilung</label> <div id="department-19140110149556-err" class="error-wrapper" role="alert"></div> </div> <script type="text/javascript"> FW.onLoad(function () { var configuredVal = ''; if (!configuredVal) { FW.$.getJSON('/static-assets/js/data/department-job-level.json', function (departmentList) { FW.Utils.FormUtilities.initDeptJobDropdown(FW.$('#department-19140110149556'), departmentList['department']); }); } }); </script> </fieldset> <fieldset role="none"> <div class="field-override-checkbox-wrapper" > <label class="checkbox-control cb" aria-labelledby="field-override-checkbox-69600400543840"> I would like someone to reach out to me. <input id="field-override-checkbox-69600400543840" title="Custom Outreach Request Checkbox" type="checkbox" name="checkbox" class="field-override-checkbox" > <div class="checkbox-control-indicator" aria-hidden="true"></div> </label> </div> </fieldset> <fieldset role="none"> <input type="submit" aria-label="IHR EXEMPLAR ZUM DOWNLOAD" value="IHR EXEMPLAR ZUM DOWNLOAD" class="button button--solid button--block" /> <div class="copy_write-text align-center "> <p>Indem ich auf "IHR EXEMPLAR ZUM DOWNLOAD" klicke, akzeptiere ich die <a href="http://freshworks.com/terms">Servicebedingungen</a> und die <a href="http://freshworks.com/privacy">Datenschutzerklärung</a> von Freshworks.</p> </div> <div class="eu-extra-info "> <div class="gdpr form-field"> <div class="checkbox-wrapper"> <label class="checkbox-control cb col-sm-12 promotional-offers"> <input type="checkbox" class="cb-type" name="send_promotions" value="true" required data-gdpr-consent-error="Bitte lesen und bestätigen Sie den Einwilligungstext oben" aria-invalid="false" aria-errormessage="send_promotions-err-90480520706992" > <div class="checkbox-control-indicator" aria-hidden="true"></div> <span>Ich bin damit einverstanden, gelegentlich Informationen (per Post oder Telefon) über Produkte und Dienstleistungen von Freshworks zu erhalten. (Sie können sich jederzeit wieder abmelden.) </span> </label> <div id="send_promotions-err-90480520706992" class="error-wrapper" role="alert"></div> </div> </div> <div class="signup-terms"> Indem ich auf "IHR EXEMPLAR ZUM DOWNLOAD" klicke, akzeptiere ich die <a href="http://freshworks.com/terms">Servicebedingungen</a> und die <a href="http://freshworks.com/privacy">Datenschutzerklärung</a> von Freshworks. </div> </div> </fieldset> </form> </div> <script type="text/javascript"> FW.onLoad(function () { FW.Utils.FormUtilities.validation('generic-form', 'form-field', FW.Submit.genericForm); }); window.addEventListener('load', function (e) { }); </script> </div> </div> </section> <section id="" class="l-section casestudy-resource-section " data-scroll-target="" > <div id="" class="l-page container align-center "> <div class="l-section-heading align-center"> <h2 class="align-center">Weitere Ressourcen für die Implementierung von KI im Kundenservice</h2> </div> <div class="row" id="resource-card-row-64380370503089"> <a class="card-item " href="https://www.freshworks.com/live-chat-software/resources/maturity-assessment/" rel=" " data-filter="card-item" aria-label=""> <div class="card-box col-sm-4 col-md-4 resource-casestudy"> <div class="resource-box"> <span class="tag tag-new">Fragebogen</span> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" data-src="https://website-assets-fw.freshworks.com/attachments/clkcg7qh500dj2cfn4y2qkdfe-know-your-cx-maturity.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/clkcg7qh500dj2cfn4y2qkdfe-know-your-cx-maturity.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/clkcg7qh500dj2cfn4y2qkdfe-know-your-cx-maturity.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/clkcg7qh500dj2cfn4y2qkdfe-know-your-cx-maturity.one-sixth.png 2x" alt="Know your CX maturity" /> <img class="original-image fadeIn resources-box-image " alt="Know your CX maturity" title="" src="" srcset="" /> </div> </div> <div class="resource-box-right "> <h5 class="resource-heading-dark">Ihren CX-Reifestatus erkennen</h5> <p>Verwenden Sie diese von Forrester entwickelte Bewertung, um Ihren CX-Reifestatus zu ermitteln – und erhalten Sie maßgeschneiderte Empfehlungen zur Verbesserung der Erfahrung für Ihre Kunden.</p> </div> </div> </div> </a> <a class="card-item " href="https://www.freshworks.com/live-chat-software/resources/cx-personalization-guide/" rel=" " data-filter="card-item" aria-label=""> <div class="card-box col-sm-4 col-md-4 resource-casestudy"> <div class="resource-box"> <span class="tag tag-new">Anleitung</span> <div class="resource-box-left"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image resources-box-image" data-src="https://website-assets-fw.freshworks.com/attachments/clkcg7opo00dg2cfnwamhb0d2-5-steps-to-delivering-personalization-in-cx.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/clkcg7opo00dg2cfnwamhb0d2-5-steps-to-delivering-personalization-in-cx.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/clkcg7opo00dg2cfnwamhb0d2-5-steps-to-delivering-personalization-in-cx.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/clkcg7opo00dg2cfnwamhb0d2-5-steps-to-delivering-personalization-in-cx.one-sixth.png 2x" alt="5 Steps to delivering personalization in CX" /> <img class="original-image fadeIn resources-box-image " alt="5 Steps to delivering personalization in CX" title="" src="" srcset="" /> </div> </div> <div class="resource-box-right "> <h5 class="resource-heading-dark">5 Schritte zur Personalisierung des Kundenservice</h5> <p>Erfahren Sie, wie Sie mit KI-gestützten Chatbots und intelligenter Automatisierung proaktive und personalisierte Erfahrungen gestalten.</p> </div> </div> </div> </a> </div> </div> </section> <section data-text-list="[]" class="l-section l-section-home section-banner-cta-home align-center section-dark-banner " > <div class="container l-banner "> <h2 class="align-center">Software – konzipiert für heute, skalierungssicher für die Zukunft</h2> <p class="sub-text">Erfahren Sie mehr über die leistungsstarken Kundenservice- und Support-Lösungen von Freshworks</p> <div class="align-center pt-md pb-xs"> <a title="Weitere Informationen" class="button button--white " rel="" role="button" target="_self" href="https://www.freshworks.com/de/customer-service-solutions/"> Weitere Informationen</a> </div> </div> </section> <section class="l-section faq-section" data-scroll-target="" id =""> <div class="l-page container"> <div class="l-section-heading"> <h2 class="align-center">FAQ zur KI-Nutzung im Kundensupport</h2> </div> <div class="row"> <div class="col-md-6"> <div class="accordion-wrapper accordion-85"> <div class="accordion-float-wrapper" id="accordion-header-153120881196712" role="button" tabindex="0" aria-expanded="false" aria-controls="accordion-content-153120881196712"> <h3 class="accordion-heading fs-l">Wie wirkt sich KI auf den Kundenservice aus?</h3> <div class="accordion-expand" aria-hidden="true"></div> </div> <div class="accordion-content" id="accordion-content-153120881196712" role="region" aria-hidden="true" aria-labelledby="accordion-header-153120881196712"> <div class="accordion-text "> <p>KI hat erhebliche Auswirkungen auf den Kundenservice. Mit KI wird es möglich, personalisierten Kundensupport in großem Maßstab anzubieten und gleichzeitig Reaktionszeiten und Kanalverfügbarkeit zu verbessern. Die Einbindung KI-gestützter Automatisierung in Ihre Supportprozesse entlastet Supportmitarbeiter und gibt ihnen mehr Zeit, komplexere Hochwertaufgaben zu bearbeiten. Mit Zugriff auf enorme Datenmengen ermöglicht KI erweiterte Analysen, mit denen Sie die Präferenzen und Bedürfnisse Ihrer Kunden besser einschätzen können.</p> </div> </div> </div> </div> <div class="col-md-6"> <div class="accordion-wrapper accordion-85"> <div class="accordion-float-wrapper" id="accordion-header-83520480652800" role="button" tabindex="0" aria-expanded="false" aria-controls="accordion-content-83520480652800"> <h3 class="accordion-heading fs-l">Können Sie mir ein Beispiel geben, wie KI im Kundenservice genutzt wird?</h3> <div class="accordion-expand" aria-hidden="true"></div> </div> <div class="accordion-content" id="accordion-content-83520480652800" role="region" aria-hidden="true" aria-labelledby="accordion-header-83520480652800"> <div class="accordion-text "> <p>Ein hervorragendes Beispiel für die KI-Nutzung im Kundenservice sind Chatbots. KI-gestützte Chatbots können mit Kunden in Echtzeit interagieren und rund um die Uhr Sofortantworten liefern. Mit Algorithmen aus der natürlichen Sprachverarbeitung (NLP) können Chatbots aus früheren Interaktionen mit Kund:innen lernen, Anfragen besser verstehen und korrekt beantworten.</p> </div> </div> </div> <div class="accordion-wrapper accordion-85"> <div class="accordion-float-wrapper" id="accordion-header-165300951292000" role="button" tabindex="0" aria-expanded="false" aria-controls="accordion-content-165300951292000"> <h3 class="accordion-heading fs-l">Wie sieht die Zukunft der KI im Kundenservice aus?</h3> <div class="accordion-expand" aria-hidden="true"></div> </div> <div class="accordion-content" id="accordion-content-165300951292000" role="region" aria-hidden="true" aria-labelledby="accordion-header-165300951292000"> <div class="accordion-text "> <p>Mit den zu erwartenden erheblichen Fortschritten der generativen KI und den Predictive Analytics gehen wir davon aus, dass KI den Kundensupport weiter verbessern wird – Kundenservice wird persönlicher und einfühlsamer werden. KI wird Unternehmen in die Lage versetzen, auf der Grundlage enormer Mengen an Kundendaten, hochpersonalisierte Erfahrungen zu liefern. Chatbots werden über verschiedene Kanäle Antworten geben können, die menschlichen Rückmeldungen sehr ähnlich sind, und werden Verbesserungen im Verständnis von Kontext, Stimmung und Intention erfahren. Darüber hinaus wird sich die KI zu einem hervorragenden und vertrauenswürdigen Assistenten für alle Servicemitarbeiter entwickeln, der Echtzeitinformationen und Empfehlungen liefert.</p> </div> </div> </div> </div> </div>  </div> </section> <script type="text/javascript" defer> window.socTrack = { siteid: "www.freshworks.com", isFormTrackingEnabled: false, isApiModeEnabled: true }; (function(i, s, o, g) { var a = s.createElement(o); a.src = g; var m = s.getElementsByTagName('head')[0]; m.appendChild(a); })(window, document, 'script', (/^http:/.test(document.location) ? 'http' : 'https') + '://cdn-public.sociabble.com/blob/js/leadgen/track.min.js?v=1.7') </script> <footer > <div class="footer-main"> <div class="footer-navs l-page clearfix-lg"> <div class="row"> <div class="col-md-4 footer-left-section"> <div class="row"> <div class="col-sm-6"> <div class="footer-nav-title footer-nav-title-logo"> <a href="/de/"> <img class="logo logo-fworks footer-logo" src="/static-assets/images/common/company/logos/logo-fworks-black.svg" alt="Freshworks" /> </a> <i class="icon-arrow-down" aria-hidden="true"></i> </div> <ul class="footer-nav"> <li><a href="https://www.freshworks.com/de/customer-service-suite/?source=fworks&medium=referral&campaign=fworks_footer_main" rel="" class="">Freshdesk Omni</a></li> <li><a href="https://freshdesk.com/de/?source=fworks&medium=referral&campaign=fworks_footer_main" rel="nofollow" class="">Freshdesk</a></li> <li><a href="/de/live-chat-software/?source=fworks&medium=referral&campaign=fworks_footer_main" rel="" class="">Freshchat</a></li> <li><a href="https://freshservice.com/de/?source=fworks&medium=referral&campaign=fworks_footer_main" rel="nofollow" class="">Freshservice</a></li> <li><a href="/de/crm/sales/?source=fworks&medium=referral&campaign=fworks_footer_main" rel="" class="">Freshsales</a></li> <li><a href="https://www.freshworks.com/de/crm/suite/?source=fworks&medium=referral&campaign=fworks_footer_main" rel="" class="">Freshsales Suite</a></li> <li><a href="/de/crm/marketing?source=fworks&medium=referral&campaign=fworks_footer_main" rel="" class="">Freshmarketer</a></li> <li><a href="/de/platform/?source=fworks&medium=referral&campaign=fworks_footer_main" rel="" class="">Freshworks Neo</a></li> <li><a href="https://www.freshworks.com/freddy-ai/?source=fworks&medium=referral&campaign=fworks_footer_main" rel="" class="">Freddy AI</a></li> </ul> </div> <div class="col-sm-6"> <h2 class="footer-nav-title caps-heading-12 no-text-transform hide-in-mobile"> UNTERNEHMEN </h2> <button class="footer-nav-title caps-heading-12 no-text-transform hide-in-tablet-and-desktop" aria-expanded="false" aria-haspopup="true"> UNTERNEHMEN <i class="icon-arrow-down" aria-hidden="true"></i> </button> <ul class="footer-nav"> <li><a href="/de/unternehmen/ueber-uns/" rel="" class="">Über uns</a></li> <li><a href="/de/company/leadership/" rel="" class="">Führung</a></li> <li><a href="https://ir.freshworks.com/" rel="" class="">Investoren</a></li> <li><a href="/de/company/life-at-freshworks/careers/" rel="" class="">Karriere</a></li> <li><a href="/de/customers/" rel="" class="">Kunden</a></li> <li><a href="/company/partners/solution-partner-program/" rel="" class="">Partner</a></li> <li><a href="https://www.freshworks.com/events/" rel="" class="">Events</a></li> <li><a href="https://www.freshworks.com/blog/articles/" rel="" class="">Blogs</a></li> <li><a href="https://www.freshworks.com/de/newsroom/press-releases/" rel="" class="">Neuigkeiten</a></li> <li><a href="https://www.freshworks.com/de/kontakt/" rel="" class="">Kontakt</a></li> </ul> </div> </div> </div> <div class="col-md-8 footer-right-section"> <div class="row"> <div class="col-sm-6"> <h2 class="footer-nav-title caps-heading-12 no-text-transform hide-in-mobile"> SUPPORT & SUCCESS </h2> <button class="footer-nav-title caps-heading-12 no-text-transform hide-in-tablet-and-desktop" aria-expanded="false" aria-haspopup="true"> SUPPORT & SUCCESS <i class="icon-arrow-down" aria-hidden="true"></i> </button> <ul class="footer-nav"> <li><a href="https://www.freshworks.com/de/support/" rel="" class="">Support</a></li> <li><a href="https://www.freshworks.com/professional-services/" rel="" class="">Services</a></li> <li><a href="https://community.freshworks.com/" rel="" class="">Community</a></li> </ul> </div> <div class="col-sm-6"> <h2 class="footer-nav-title caps-heading-12 no-text-transform hide-in-mobile"> BLEIBEN SIE MIT UNS IN VERBINDUNG </h2> <button class="footer-nav-title caps-heading-12 no-text-transform hide-in-tablet-and-desktop" aria-expanded="false" aria-haspopup="true"> BLEIBEN SIE MIT UNS IN VERBINDUNG <i class="icon-arrow-down" aria-hidden="true"></i> </button> <ul class="footer-nav social-connect-nav"> <li><a href="https://www.facebook.com/FreshworksInc/" aria-label="facebook" rel="nofollow noopener" target="_blank"><i class="icon-facebook" aria-hidden="true"></i></a></li> <li><a href="https://twitter.com/freshworksinc" aria-label="twitter" rel="nofollow noopener" target="_blank"><i class="icon-twitter" aria-hidden="true"></i></a></li> <li><a href="https://www.youtube.com/channel/UCYtaa2E7NSvf3uD9DbsDYZA" aria-label="youtube" rel="nofollow noopener" target="_blank"><i class="icon-youtube" aria-hidden="true"></i></a></li> <li><a href="https://www.linkedin.com/company/1377014" aria-label="linkedin" rel="nofollow noopener" target="_blank"><i class="icon-linkedin" aria-hidden="true"></i></a></li> <li><a href="https://www.glassdoor.com/Overview/Working-at-Freshworks-EI_IE1680273.11,21.htm" aria-label="glassdoor" rel="nofollow noopener" target="_blank"><i class="icon-glassdoor" aria-hidden="true"></i></a></li> </ul> </div> </div> <div class="footer-salessupport clearfix-lg"> <div class="row"> <div class="col-md-12 seperator-line"> <h2 class="footer-nav-title caps-heading-12 hide-in-mobile"> Contact Freshworks </h2> <button class="footer-nav-title caps-heading-12 hide-in-tablet-and-desktop" aria-expanded="false" aria-haspopup="true"> Contact Freshworks <i class="icon-arrow-down" aria-hidden="true"></i> </button> <ul class="footer-nav support-nav"> <li> <a href="tel:+18557476767"> <i class="icon-phone" aria-hidden="true"></i><span>+1 (855) 747 6767</span> </a> </li> <li> <a href="mailto:sales@freshworks.com"> <i class="icon-mail" aria-hidden="true"></i><span>sales@freshworks.com</span> </a> </li> </ul> </div> </div> </div> </div> </div> </div> </div> <div class="footer-copyrights"> <div class="l-page clearfix-lg"> <div class="footer-nav copyrights-nav hide-in-mobile"> <a href="https://www.freshworks.com/legal/" rel=" ">Legal</a> <a href="/de/privacy/" rel=" ">Datenschutzerklärung</a> <a href="/de/terms/" rel=" ">Nutzungsbedingungen</a> <a href="https://www.freshworks.com/list-of-cookies/" rel=" ">Cookie Policy</a> <a href="https://www.freshworks.com/privacy/ccpa-requests/" rel=" ">Do Not Share My Personal Information</a> <a href="https://www.freshworks.com/security/" rel=" ">Sicherheit</a> <a href="https://www.freshworks.com/accessibility/" rel=" ">Accessibility</a> <a href="https://www.freshworks.com/privacy/gdpr/unsubscribe/" rel=" ">Abbestellen</a> <a href="https://www.freshworks.com/sitemap/" rel=" ">Sitemap</a> </div> <p class="footer-copyrights-text">© 2024 Freshworks Inc. Alle Rechte vorbehalten</p> </div> </div> <script type="text/javascript"> FW.onLoad(function () { if (!FW.Utils.ResponsiveUtilities.isDesktop()) { FW.$('.footer-nav a').attr('tabindex', -1); FW.$('.hide-in-mobile a').attr('tabindex', -1); }; }); </script> </footer> <script type="text/javascript"> FW.onLoad(function() { FW.footer(); }); </script><div role="button" aria-label="Open chat widget" tabindex="0" id="fchat-custom-icon" onClick="fciWidgetOpen();" style="display: none;"> <div id="fci-image" style="display: block;"></div> <div id="fci-loading" style="display: none;"> <div class="fci-flex"> <div class="fci-dot-loader"></div> <div class="fci-dot-loader"></div> <div class="fci-dot-loader"></div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function() { FW.legal.init(); }); </script> <div id="modal-backdrop"></div> <div id="form-modal-holder"></div> <div id="eu-cookie-policy-popup"> <div class="l-page"> <div class="popup-container"> <div class="text col-md-9"><p>Wir verwenden Cookies, um Ihnen die bestmögliche Browsingerfahrung zu bieten, den Webseitenverkehr zu analysieren, Inhalte zu personalisieren und gezielte Werbeanzeigen zu schalten. In unserer Datenschutzerklärung finden Sie weitere Einzelheiten dazu, wie wir Cookies nutzen. Unsere Cookie-Richtlinie erläutert, wie Sie die Cookie-Einstellungen anpassen.</p> </div> <div class="options col-md-3"> <div class="button button--solid button--small button--black accept-cookies"> Cookies akzeptieren </div> </div> </div> </div> </div> <div id="modal-search"> <div class="modal-wrapper"> <i class="icon-close" tabindex="0" aria-label="Close site search"></i> <div id="searchbox"></div> <div id="infinite-hits" aria-live="polite"></div> <div id="pagination"></div> <div class="no-results"> <img src="/static-assets/images/fservice/no-results-illustration.svg" alt="no results" /> <p>Sorry, our deep-dive didn’t help. Please try a different search term.</p> </div> </div> </div>  <script type="text/javascript"> window.addEventListener('load', function () { window.dataLayer = window.dataLayer || []; dataLayer.push({ 'event': 'tvc_pageDomain', 'pageDomain': 'FWorks' }); }); </script>     <script type='text/plain' class='optanon-category-C0004' defer> function createTempFunction(function_name) { (window.freshsales)[function_name]=function() { (window.freshsales).push([function_name].concat(Array.prototype.slice.call(arguments,0))) }; } (function(url, app_token) { window.assets_url='//d952cmcgwqsjf.cloudfront.net'; window.freshsales = window.freshsales || []; functions_list='init identify trackPageView trackEvent set'.split(' '); for(var i=0; i < functions_list.length; i++) { var function_name = functions_list[i]; createTempFunction(function_name); } var script_tag = document.createElement('script'); script_tag.async=1; script_tag.src= window.assets_url +'/assets/analytics.js'; var first_script_tag = document.getElementsByTagName('script')[0]; first_script_tag.parentNode.insertBefore(script_tag,first_script_tag); freshsales.init(url, app_token); })('//freshdesk.freshsales.io','f32623a7e00c7a247c86a174268542be'); </script>   <script type='text/plain' class='optanon-category-C0001'>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src='https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);})(window,document,'script','dataLayer','GTM-WQKBJ88');</script>  <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-WQKBJ88" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <script type="text/javascript"> _linkedin_partner_id = "508419"; window._linkedin_data_partner_ids = window._linkedin_data_partner_ids || []; window._linkedin_data_partner_ids.push(_linkedin_partner_id); </script><script type="text/javascript"> (function(l) { if (!l){window.lintrk = function(a,b){window.lintrk.q.push([a,b])}; window.lintrk.q=[]} var s = document.getElementsByTagName("script")[0]; var b = document.createElement("script"); b.type = "text/javascript";b.async = true; b.src = "https://snap.licdn.com/li.lms-analytics/insight.min.js"; s.parentNode.insertBefore(b, s);})(window.lintrk); </script> <noscript> <img height="1" width="1" style="display:none;" alt="" src="https://px.ads.linkedin.com/collect/?pid=508419&fmt=gif" /> </noscript> </body> </html>

CINXE.COM

KI im Kundenservice bringt Mehrwert für Kunden | Freshworks