SocialPilot: Terms of Service

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<div class="mega-menu-wrap"> <div class="menu_row"> <div class="left_menu menu_pb-md-0"> <div class="menu_gird_list"> <ul class="menu_box_grid"> <li> <a href="https://www.socialpilot.co/" data-event="ev" data-category="Header Menu" data-action="link" data-label="Social Media"> <div class="__menu_card"> <div class="menu_card_icon setting"></div> <div class="menu_card_text"> <span class="title">Social Media</span> <span>Manage social media at scale effortlessly.</span> </div> </div> </a> </li> <li> <a href="https://www.socialpilot.co/reviews" data-event="ev" data-category="Header Menu" data-action="link" data-label="Reviews"> <div class="__menu_card"> <div class="menu_card_icon star"></div> <div class="menu_card_text"> <span class="title">Review Management</span> <span>Improve your star ratings of online listings.</span> </div> </div> </a> </li> <li> <a href="https://www.socialpilot.co/features/ai-pilot" data-event="ev" data-category="Header Menu" data-action="link" data-label="AI Pilot Features"> <div class="__menu_card"> <div class="menu_card_icon ai"></div> <div class="menu_card_text"> <span class="title">AI Pilot</span> <span>Generate fresh content in your brand tone.</span> </div> </div> </a> </li> </ul> </div> <hr class="header_line"> <div class="menu_list_gird_"> <div class="list_gird_col"> <p class="ist_gird_col_title">Capabilities</p> <ul> <li><a href="https://www.socialpilot.co/social-media-publishing" data-event="ev" data-category="Header Menu" data-action="link" data-label="Publishing and Scheduling">Publishing and Scheduling</a></li> <li><a href="https://www.socialpilot.co/social-media-analytics" data-event="ev" data-category="Header Menu" data-action="link" data-label="Analytics and Reporting">Analytics and Reporting</a></li> <li><a href="https://www.socialpilot.co/reviews/review-generation" data-event="ev" data-category="Header Menu" data-action="link" data-label="Review Generation">Review Generation</a></li> <li><a href="https://www.socialpilot.co/social-media-inbox" data-event="ev" data-category="Header Menu" data-action="link" data-label="Engagement">Engagement</a></li> <li><a href="https://www.socialpilot.co/social-media-collaboration" data-event="ev" data-category="Header Menu" data-action="link" data-label="Collaboration">Collaboration</a></li> <li><a href="https://www.socialpilot.co/white-label-solution" data-event="ev" data-category="Header Menu" data-action="link" data-label="White Label">White Label</a></li> </ul> </div> <div class="list_gird_col"> <p class="ist_gird_col_title">Core Features</p> <ul> <li><a href="https://www.socialpilot.co/features/social-media-content-calendar" data-event="ev" data-category="Header Menu" data-action="link" data-label="Social Media Calendar">Social Media Calendar</a></li> <li><a href="https://www.socialpilot.co/features/advanced-reports" data-event="ev" data-category="Header Menu" data-action="link" data-label="Advanced Reports">Advanced Reports</a></li> <li><a href="https://www.socialpilot.co/features/bulk-scheduling-mass-planner" data-event="ev" data-category="Header Menu" data-action="link" data-label="Bulk Import">Bulk Import</a></li> <li><a href="https://www.socialpilot.co/features/content-library" data-event="ev" data-category="Header Menu" data-action="link" data-label="Content Library">Content Library</a></li> <li><a href="https://www.socialpilot.co/features/teams-management" data-event="ev" data-category="Header Menu" data-action="link" data-label="Team Management">Team Management</a></li> <li><a href="https://www.socialpilot.co/features/client-management" data-event="ev" data-category="Header Menu" data-action="link" data-label="Client Management">Client Management</a></li> </ul> </div> <div class="list_gird_col"> <p class="ist_gird_col_title">Top Features</p> <ul> <li><a href="https://www.socialpilot.co/features/approvals-on-the-go" data-event="ev" data-category="Header Menu" data-action="link" data-label="Approvals On-the-Go">Approvals On-the-Go</a></li> <li><a href="https://www.socialpilot.co/reviews/review-management" data-event="ev" data-category="Header Menu" data-action="link" data-label="Review Management">Review Management</a></li> <li><a href="https://www.socialpilot.co/reviews/review-marketing" data-event="ev" data-category="Header Menu" data-action="link" data-label="Review Marketing">Review Marketing</a></li> <li><a href="https://www.socialpilot.co/features/share-schedule-post-browser-extension" data-event="ev" data-category="Header Menu" data-action="link" data-label="Browser Extension">Browser Extension</a></li> <li><a href="https://www.socialpilot.co/use-case/content-bank" data-event="ev" data-category="Header Menu" data-action="link" data-label="Content Bank">Content Bank</a></li> </ul> </div> </div> </div> <div class="right_menu menu-hlight"> <div class="hlight_product media-md-none"> <div class="hlight_product_img"> <a href="#spvideo_menu" id="spvideo_menu_video"><img src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20278%20159'%3E%3C/svg%3E" title="SocialPilot Overview Video" alt="SocialPilot Overview Video" width="278" height="159" data-lazy-src="https://www.socialpilot.co/wp-content/uploads/2025/01/SocialPilot-Overview-Video.webp"><noscript><img src="https://www.socialpilot.co/wp-content/uploads/2025/01/SocialPilot-Overview-Video.webp" title="SocialPilot Overview Video" alt="SocialPilot Overview Video" width="278" height="159"></noscript></a> </div> <div class="hlight_product_text"> <div class="hlight_product_title">SocialPilot Overview Video</div> <p>Discover how SocialPilot simplifies workflows, helps in scaling up and delivers the results you need.</p> </div> </div> <div class="hlight_product_links mt-auto"> <ul> <li><a href="https://www.socialpilot.co/features" class="features" data-event="ev" data-category="Header Menu" data-action="link" data-label="All Features">All Features</a></li> <li><a href="https://www.socialpilot.co/product-update" class="latest" data-event="ev" data-category="Header Menu" data-action="link" data-label="Latest Feature Releases">Latest Feature Releases</a></li> <li><a href="https://www.socialpilot.co/integrations" class="integrations" data-event="ev" data-category="Header Menu" data-action="link" data-label="Integrations">Integrations</a></li> </ul> </div> </div> </div> </div> </div> </li> <li class="mega-drop-down first-4-menu menu-lst"> <a class="second media-down" href="https://www.socialpilot.co/solutions/agencies" onclick="return false;" data-event="ev" data-category="Header Menu" data-action="link" data-label="Solutions" class="menu-d">Solutions </a> <div class="animated mega-menu"> <div class="mega-menu-wrap"> <div class="menu_row"> <div class="left_menu"> <div class="menu_gird_list"> <ul class="menu_box_grid"> <li> <a href="https://www.socialpilot.co/solutions/agencies" data-event="ev" data-category="Header Menu" data-action="link" data-label="Agencies"> <div class="__menu_card"> <div class="menu_card_icon agency"></div> <div class="menu_card_text"> <span class="title">Agency</span> <span>Manage 100+ social media accounts effortlessly.</span> </div> </div> </a> </li> <li> <a href="https://www.socialpilot.co/solutions/small-business" data-event="ev" data-category="Header Menu" data-action="link" data-label="Small Business" > <div class="__menu_card"> <div class="menu_card_icon brands"></div> <div class="menu_card_text"> <span class="title">Brands</span> <span>Generate a high ROI with automation.</span> </div> </div> </a> </li> <li> <a href="https://www.socialpilot.co/solutions/multi-location-brands" data-event="ev" data-category="Header Menu" data-action="link" data-label="Multi-Location Brands" > <div class="__menu_card"> <div class="menu_card_icon location"></div> <div class="menu_card_text"> <span class="title">Multi-location Brands</span> <span>Onboard and market local businesses quickly.</span> </div> </div> </a> </li> </ul> </div> <hr class="header_line"> <div class="menu_gird_list mt-24"> <p class="ist_gird_col_title">Industries</p> <ul class="menu_box_grid"> <li> <a href="https://www.socialpilot.co/industry/real-estate-marketing-agency" data-event="ev" data-category="Header Menu" data-action="link" data-label="Real Estate Marketing Agency"> <div class="__menu_card"> <div class="menu_card_icon real_estate"></div> <div class="menu_card_text"> <span class="title">Real Estate</span> <span>Sell more properties</span> </div> </div> </a> </li> <li> <a href="https://www.socialpilot.co/blog/social-media-for-plumbers" data-event="ev" data-category="Header Menu" data-action="link" data-label="Social Media for Plumbers"> <div class="__menu_card"> <div class="menu_card_icon plumber"></div> <div class="menu_card_text"> <span class="title">Plumber</span> <span>Get clients faster than ever</span> </div> </div> </a> </li> <li> <a href="https://www.socialpilot.co/blog/social-media-for-doctors" data-event="ev" data-category="Header Menu" data-action="link" data-label="Social Media for Doctors"> <div class="__menu_card"> <div class="menu_card_icon doctor"></div> <div class="menu_card_text"> <span class="title">Doctor</span> <span>Showcase your practice online</span> </div> </div> </a> </li> <li> <a href="https://www.socialpilot.co/industry/restaurant-marketing-agency" data-event="ev" data-category="Header Menu" data-action="link" data-label="Restaurant Marketing Agency"> <div class="__menu_card"> <div class="menu_card_icon restaurant"></div> <div class="menu_card_text"> <span class="title">Restaurant</span> <span>Wow your culinary clients</span> </div> </div> </a> </li> <li> <a href="https://www.socialpilot.co/blog/social-media-for-lawyers" data-event="ev" data-category="Header Menu" data-action="link" data-label="Social Media for Lawyers"> <div class="__menu_card"> <div class="menu_card_icon law"></div> <div class="menu_card_text"> <span class="title">Law</span> <span>Attract and serve more clients</span> </div> </div> </a> </li> <li> <a href="https://www.socialpilot.co/blog/social-media-marketing-for-photographers" data-event="ev" data-category="Header Menu" data-action="link" data-label="Social Media Marketing for Photographers"> <div class="__menu_card"> <div class="menu_card_icon photography"></div> <div class="menu_card_text"> <span class="title">Photography</span> <span>Manage posts, grow bookings</span> </div> </div> </a> </li> <li> <a href="https://www.socialpilot.co/blog/social-media-marketing-for-hvac" data-event="ev" data-category="Header Menu" data-action="link" data-label="Social Media Marketing for HVAC"> <div class="__menu_card"> <div class="menu_card_icon hvac"></div> <div class="menu_card_text"> <span class="title">HVAC</span> <span>Get leads and grow your business</span> </div> </div> </a> </li> <li> <a href="https://www.socialpilot.co/blog/social-media-for-nonprofits" data-event="ev" data-category="Header Menu" data-action="link" data-label="Social Media for Nonprofits"> <div class="__menu_card"> <div class="menu_card_icon non_profit"></div> <div class="menu_card_text"> <span class="title">Non Profit</span> <span>Empower your mission online</span> </div> </div> </a> </li> </ul> </div> </div> <div class="right_menu menu-hlight media-md-none"> <div class="hlight_product"> <div class="user_testm_box"> <div class="user_avtar"> <img src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%2080%2080'%3E%3C/svg%3E" class="img-fluid" width="80" height="80" alt="Jenna D." title="Jenna D." data-lazy-src="https://www.socialpilot.co/wp-content/uploads/2025/01/Jenna-D.webp"><noscript><img src="https://www.socialpilot.co/wp-content/uploads/2025/01/Jenna-D.webp" class="img-fluid" width="80" height="80" alt="Jenna D." title="Jenna D."></noscript> </div> <div class="user_stars"> <img decoding="async" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20150%2027'%3E%3C/svg%3E" width="150" height="27" alt="5 Start User Review" title="5 Start User Review" data-lazy-src="https://www.socialpilot.co/wp-content/uploads/2024/03/5star.svg"><noscript><img loading="lazy" decoding="async" src="https://www.socialpilot.co/wp-content/uploads/2024/03/5star.svg" width="150" height="27" alt="5 Start User Review" title="5 Start User Review"></noscript> <img src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%2024%2024'%3E%3C/svg%3E" class="g2_icon" width="24" height="24" alt="G2 Review" title="G2 Review" data-lazy-src="https://www.socialpilot.co/wp-content/uploads/2024/05/g2-review.webp"><noscript><img src="https://www.socialpilot.co/wp-content/uploads/2024/05/g2-review.webp" class="g2_icon" width="24" height="24" alt="G2 Review" title="G2 Review"></noscript> </div> <div class="user_review"> <p>After spending 3 weeks comparing social media scheduling tools, SocialPilot emerged as the best option. It surpasses Hootsuite and Buffer in value, cost, and exceptional customer support.</p> </div> <div class="user_auth"> <span class="name">Jenna D.</span> <span class="pos">Founder & Community Explorer | Life in Düsseldorf</span> </div> </div> </div> <div class="full_link mt-auto"> <a href="https://www.socialpilot.co/wall-of-love" class="bold-600 font-16" data-event="ev" data-category="Header Menu" data-action="link" data-label="Wall of Love">Explore Wall of Love ❤️</a> </div> </div> </div> </div> </div> </li> <li class="mega-drop-down first-4-menu menu-lst"> <a class="third media-down" href="https://www.socialpilot.co/blog" onclick="return false;" data-event="ev" data-category="Header Menu" data-action="link" data-label="Resources" class="menu-d">Resources </a> <div class="animated mega-menu"> <div class="mega-menu-wrap"> <div class="menu_row"> <div class="left_menu"> <div class="menu_gird_list"> <ul class="menu_box_grid"> <li> <a href="https://www.socialpilot.co/blog" data-event="ev" data-category="Header Menu" data-action="link" data-label="Blog"> <div class="__menu_card"> <div class="menu_card_icon blog"></div> <div class="menu_card_text"> <span class="title">Blog</span> <span>All you need to know about social media marketing</span> </div> </div> </a> </li> <li> <a href="https://www.socialpilot.co/social-media-holiday-calendar" data-event="ev" data-category="Header Menu" data-action="link" data-label="Holiday Calendar"> <div class="__menu_card"> <div class="menu_card_icon holiday"></div> <div class="menu_card_text"> <span class="title">Holiday Calendar</span> <span>Plan your posts in advance with Holiday Calendar</span> </div> </div> </a> </li> <li> <a href="https://www.socialpilot.co/agency-success-guide" data-event="ev" data-category="Header Menu" data-action="link" data-label="Agency Success Guide"> <div class="__menu_card"> <div class="menu_card_icon guide"></div> <div class="menu_card_text"> <span class="title">Agency Success Guide</span> <span>Expert advice for agency growth</span> </div> </div> </a> </li> <li> <a href="https://www.socialpilot.co/webinars" data-event="ev" data-category="Header Menu" data-action="link" data-label="Webinar"> <div class="__menu_card"> <div class="menu_card_icon webinar"></div> <div class="menu_card_text"> <span class="title">Webinar</span> <span>Stay up-to-date with on-demand webinars</span> </div> </div> </a> </li> <li> <a href="https://www.socialpilot.co/social-media-templates" data-event="ev" data-category="Header Menu" data-action="link" data-label="Templates"> <div class="__menu_card"> <div class="menu_card_icon templates"></div> <div class="menu_card_text"> <span class="title">Templates</span> <span>Multiple options to choose from</span> </div> </div> </a> </li> <li> <a href="https://www.socialpilot.co/videos" data-event="ev" data-category="Header Menu" data-action="link" data-label="Podcasts"> <div class="__menu_card"> <div class="menu_card_icon podcasts"></div> <div class="menu_card_text"> <span 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data-category="Header Menu" data-action="link" data-label="Social Media terms"> <div class="__menu_card"> <div class="menu_card_icon terms"></div> <div class="menu_card_text"> <span class="title">Social Media terms</span> <span>Your digital communication lingo guide</span> </div> </div> </a> </li> </ul> </div> </div> <div class="right_menu menu-hlight d-md-none media-md-none"> <div class="hlight_product white_product"> <div class="hlight_product_img"> <a href="https://www.socialpilot.co/downloadables/instagram-trends-report-2025" data-event="ev" data-category="Header Menu" data-action="link" data-label="Instagram Trends Report 2025"><img src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%200%200'%3E%3C/svg%3E" class="img-fluid w-100" data-lazy-src="https://www.socialpilot.co/wp-content/uploads/2025/01/ebook.webp"><noscript><img src="https://www.socialpilot.co/wp-content/uploads/2025/01/ebook.webp" class="img-fluid w-100"></noscript></a> </div> <div class="hlight_product_text"> <div class="hlight_product_title">Instagram Report 2025</div> <p>Uncover the most comprehensive Instagram study till date with insights from 4.4M posts and 45K accounts.</p> <a href="https://www.socialpilot.co/downloadables/instagram-trends-report-2025" class="link" data-event="ev" data-category="Header Menu" data-action="link" data-label="Instagram Trends Report 2025">Download the Report</a> </div> </div> </div> </div> </div> </div> </li> <li class="mega-drop-down first-4-menu mbActIcon"><a href="https://www.socialpilot.co/plans" data-event="ev" data-category="Header Menu" data-action="link" data-label="Pricing">Pricing</a></li> <li class="mega-drop-down mbActIcon"><a title="Log In" target="_blank" href="https://auth.socialpilot.co/login" class="login-btn " rel="noopener" data-event="ev" data-category="Header Menu" data-action="link" data-label="Log In">Log In</a></li> <li class="mega-drop-down d-md-none"><a title="Request Demo" href="https://www.socialpilot.co/schedule-demo" onclick="Calendly.initPopupWidget({url: 'https://calendly.com/d/j955-7kf/demo-discussion?utm_source=website&utm_campaign=schedule-demo&utm_medium=topbar - Website header'});return false;" class="free-demo" data-event="ev" data-category="Demo Button" data-action="Header" data-label="Request Demo">Request Demo</a></li> <li class="mega-drop-down d-md-none"><a title="Pricing" href="https://www.socialpilot.co/plans" class="head-free-trial" data-event="ev" data-category="Trial Button" data-action="Header" data-label="Start Your Free Trial">Start Your Free Trial</a></li> </ul> </nav> </div> </div> </div> </div> <div data-rocket-location-hash="1e9e96105392fd01e6b1418d2d9adb9b" class="body-container"> <div data-rocket-location-hash="199b749d572ca9cd6396131321c341f5" class="page-container">  <div data-rocket-location-hash="cd511f8a09cd7c7fca0ff5cc17613d64" class="section-inner"> <div class="page-head"> <div class="container-md py-64"> <div class="row"> <div class="col-md-12 text-center"> <h1>SocialPilot Website Terms of Use</h1> </div> </div> </div> </div> <div class="innerpage"> <div class="container-md py-80"> <div class="row"> <div class="col-md-12 col-lg-12"> <div class="guidelines innerp-text"> <p class="text-center"><em><strong>Last Updated:</strong> December 9, 2024</em></p> <h2>1. Acceptance of Terms</h2> <p>These Website Terms of Use (these “<strong>Terms</strong>”) govern your access to websites and related services operated by or on behalf of <strong>SocialPilot Technologies Inc.</strong> (“<strong>SocialPilot</strong>” “<strong>we</strong>” or “<strong>us</strong>”). These Terms are important and affect your legal rights, so please read them carefully. Note that Section 14 of these Terms contains a mandatory arbitration provision that requires the use of arbitration on an individual basis and limits the remedies available to you in the event of certain disputes.</p> <p>By accessing or using <a href="https://www.socialpilot.co/">https://www.socialpilot.co/</a> and our various related websites and services (collectively, the “<strong>SocialPilot Services</strong>”), you agree to be bound by these Terms and all of the terms incorporated herein by reference. </p> <p>You must be above the age of majority in the jurisdiction where you intend to use the SocialPilot Services. By accepting these Terms, you represent that you have the legal authority to do so, and that, if you have accepted these Terms on behalf of any person or entity, you represent that you have the legal authority to do so and that such person or entity agrees to be responsible to us if you or such person or entity violates these Terms. If you do not agree to every provision of these Terms, you may not, and we do not authorize you to, access or use the SocialPilot Services or any features provided therein.</p> <p>By accessing or using the SocialPilot Services, you represent and warrant that you have not been previously suspended or removed from the SocialPilot Services or engaged in any activity that could result in suspension or removal from the SocialPilot Services.</p> <p>You should not construe SocialPilot’s publication of any content found on the SocialPilot Services as an endorsement by SocialPilot of the views expressed therein, or any warranty or guarantee of any strategy, recommendation, treatment, action, or application of medication or preparation made by the author of such content.</p> <p>We may revise these Terms at any time for any reason and may provide you notice of these changes by any reasonable means, including through the SocialPilot Services. You can determine when we last updated these Terms by referring to the “Last Updated” legend at the top of these Terms. Except to the extent that your express consent to any revised Terms is required under applicable law, by continuing to access, browse or use the SocialPilot Services, you agree to any revised Terms. If you do not agree to any revised Terms, you may not and we do not authorize you to use the SocialPilot Services. We strongly recommend that you periodically visit this page to review these Terms. </p> <h2>2. User Registration, Plans, and Fees </h2> <p>In order to access and use certain areas or features of the SocialPilot Services, you may need to provide certain information and/or answer certain questions. Each registration is for a single user only. You agree to (a) provide accurate, current and complete information, (b) maintain and promptly update, as necessary, your information, (c) be responsible for the acts or omissions of any third party who has authority to access or use the SocialPilot Services on your behalf, and (d) immediately notify us if you discover or otherwise suspect any security breaches related to the SocialPilot Services. If you provide information that is untrue, inaccurate, not current or incomplete, we may suspend and/or terminate your current or future use of the SocialPilot Services.</p> <p>By providing information and/or answering questions, you also consent to receive electronic communications from SocialPilot (e.g., via email or by posting notices to the SocialPilot Services). You should maintain copies of electronic communications from us by printing a paper copy or saving an electronic copy. We may also send you promotional communications via email, including, but not limited to, newsletters, special offers, surveys and other news and information we think will be of interest to you. You may opt out of receiving these promotional emails at any time by following the unsubscribe instructions provided therein.</p> <p>The subscription term regarding your access to the SocialPilot plan you select begins on the date you first access the SocialPilot Services, and thereafter renews automatically. We may also, at any time and in our sole discretion, offer free trial features or change a free trial pilot to a fee-based feature, in which case we will inform you about it in advance. If your subscription begins with a free trial period, then after such free trial period fees shall be payable at then-current pricing for the plan you select. For any renewal period, you hereby authorize SocialPilot or its third party payment processor to charge your account for such non-refundable fees on a recurring basis consistent with these Terms using the payment information you previously provided to SocialPilot. </p> <p>The SocialPilot Services are subject to fees at the rates and schemes as posted when you register for the plan you select. You agree to pay all amounts when due, whether or not you actually used, enjoyed, or otherwise benefited from them. We may change our rates and schemes at any time. If we do so, we will notify you of such a change in advance and given you the opportunity to cancel your account prior to the new rates taking effect. All fees and other amounts payable under these Terms are exclusive of taxes and similar assessments, and you shall be solely responsible for all sales, use, excise and any other similar taxes, duties and charges of any kind imposed by any federal, state or local governmental entity on any amounts payable hereunder. </p> <p>Fees can only be paid through the payment methods we establish from time to time, and we are not responsible for the terms, rates, fees, rules and practices of any third party payment processor. Third party payment processors have their own terms, which you should carefully read. We may require additional information from you before completing a transaction involving payment. You undertake to keep your payment details updated, complete, and accurate and to notify us immediately in any case of a change in the details of the chosen payment method that you have provided to us. In the event of a delay in payment for the SocialPilot Services, we may stop providing the applicable SocialPilot Services until your payment obligation is settled and the full consideration is paid.</p> <p>Whether it is a shift in social accounts or a break from social media, we understand and respect your choices. We look forward to making your process of moving on from the SocialPilot Services easier. You can cancel your SocialPilot account at any time you choose, provided that while a cancellation request can be raised at any time, the change will only come into effect at the end of your billing cycle. To make the process more efficient and transparent, SocialPilot gives you complete autonomy and responsibility for properly canceling your account. You can cancel your account at any time from the “Edit Profile” page. Only the account owner has access to this page. Step-by-step instructions are available in this <a href="https://help.socialpilot.co/article/405-how-can-i-delete-my-socialpilot-account?_gl=1*7nr04j*_up*MQ..*_ga*MTI1NjczMjc1MC4xNzE5MjY5MjM4*_ga_VJRLGTJSBL*MTcxOTI2OTIzNS4xLjEuMTcxOTI2OTMzNi4wLjAuMA..https://help.socialpilot.co/article/405-how-can-i-delete-my-socialpilot-account?_gl=1*7nr04j*_up*MQ..*_ga*MTI1NjczMjc1MC4xNzE5MjY5MjM4*_ga_VJRLGTJSBL*MTcxOTI2OTIzNS4xLjEuMTcxOTI2OTMzNi4wLjAuMA..">article</a>. If you need assistance, then email your account cancellation request from your registered email address to us at <a href="mailto:support@socialpilot.co">support@socialpilot.co</a></p> <p>SocialPilot believes in a fair refund policy. If you forgot to cancel your account, or if you haven’t used your account for more than a day after the last charge, SocialPilot will be happy to refund your latest charge in full. To request a pause or cancellation of your account, you can utilize the self-servicing option within your account or email us at <a href="mailto:support@socialpilot.co">support@socialpilot.co</a> from your registered email address. However, we cannot grant prorated refunds if you’ve cancelled after using your account for more than a day. If you have an annual subscription, we are not able to process any refunds. For any questions or concerns, please contact us at <a href="mailto:support@socialpilot.co">support@socialpilot.co</a>.</p> <p>You can switch between any SocialPilot plans at any time during your subscription period. When you switch from a higher cost plan to a lower cost plan, you will only be charged for the number of days you used the respective plan. The remaining amount for the unused time will be saved as SocialPilot credits in your account which you can utilize for future billing. In case of an upgrade from a lower cost plan to a higher cost plan, you’ll be charged according to your old plan for the number of days you used the plan. We’ll adjust the remaining credit amount on a pro rata basis so that you only have to pay the balance amount for the new higher-priced plan. To request to downgrade your plan, you can utilize the self-servicing option within your account or please email us at <a href="mailto:support@socialpilot.co">support@socialpilot.co</a> from your registered email address.</p> <h2>3. Right to Access and Use the SocialPilot Services and Content</h2> <p>Unless otherwise indicated in writing by us, the SocialPilot Services and all content and other materials contained therein, including, without limitation, any SocialPilot service mark or logo and all designs, text, graphics, pictures, information, data, software, other files and the selection and arrangement thereof (collectively, “<strong>Content</strong>”) are the property of SocialPilot or our licensors or users, as applicable, and are protected by U.S. and international copyright and other laws.</p> <p>Subject to these Terms, you are hereby granted a limited personal, revocable, non-exclusive, non-transferable, non-sublicensable right to access, view and make personal, non-commercial use of the SocialPilot Services and Content. All rights not expressly granted herein are reserved. You do not acquire any ownership interest in the SocialPilot Services or Content under these Terms, or any other rights thereto other than to use the SocialPilot Services in accordance with the rights granted by, and subject to all terms, conditions and restrictions of these Terms.</p> <p>You do not have any right to, and you shall not, directly or indirectly: (a) sell, resell or use commercially the SocialPilot Services or Content, (b) distribute, publicly perform or publicly display the SocialPilot Services or any Content, (c) modify or otherwise make any derivative uses of the SocialPilot Services or Content, or any portion thereof, (d) use any data mining, robots or similar data gathering or extraction methods, (e) download (other than page caching) any portion of the SocialPilot Services or Content, except as expressly permitted by us, (f) use the SocialPilot Services to stalk, threaten, or otherwise violate the rights of others, including without limitation others’ privacy rights or rights of publicity; (g) interfere with the SocialPilot Services or servers or networks used in connection with the SocialPilot Services; or (h) use the SocialPilot Services or Content other than for their intended purposes.</p> <p>Any use of the SocialPilot Services or Content other than as specifically authorized herein, without our prior written permission, is strictly prohibited and will terminate the right of access and use granted herein. Such unauthorized use may also violate applicable laws, including, without limitation, copyright and trademark laws and applicable communications regulations and statutes. Except as expressly permitted herein, nothing in these Terms shall be construed as conferring any right or license to any patent, trademark, copyright or other proprietary rights of SocialPilot or any third party, whether by estoppel, implication or otherwise. </p> <p>You will not remove, alter or conceal any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying any Content and you will not reproduce, modify, adapt, prepare derivative works based on, perform, display, publish, distribute, transmit, broadcast, sell, license or otherwise exploit any Content.</p> <p>We reserve the right in our sole discretion to modify, suspend or discontinue, temporarily or permanently, the SocialPilot Services (or any features or parts thereof) at any time.</p> <h2>4. Trademarks</h2> <p>The SocialPilot logo, and any other SocialPilot product or service names, trademarks, logos, or other indicia that may appear on the SocialPilot Services (“<strong>Marks</strong>”) are the property of SocialPilot or its subsidiaries, affiliates or third parties, and may not be copied, imitated or used, in whole or in part, without our prior written permission. Nothing contained in these Terms and/or the SocialPilot Services shall be construed as granting, by implication or otherwise, any license or right to use any such Marks without the prior written permission of SocialPilot or such third party that may own such Marks. </p> <h2>5. Legal Requirements; Privacy Policy</h2> <p>Our Privacy Policy describes how we handle the personal information you provide to us when you use the SocialPilot Services. For an explanation of our privacy practices, please visit our Privacy Policy located at <a href="https://www.socialpilot.co/privacy-policy">https://www.socialpilot.co/privacy-policy</a>.</p> <h2>6. User Content</h2> <p>You are solely responsible and liable for all data, information, and other materials (“<strong>User Content</strong>”) that you submit, upload, post, e-mail or otherwise transmit (“<strong>Transmit</strong>”) in connection with the SocialPilot Services. In addition, we have no control over, and shall have no liability for, any damages resulting from the use (including without limitation, republication) or misuse by any third party of information made public through the SocialPilot Services. IF YOU CHOOSE TO SUBMIT TO US, OR OTHERWISE MAKE ANY USER CONTENT PUBLICLY AVAILABLE, YOU DO SO AT YOUR OWN RISK AND WE SHALL HAVE NO LIABILITY THEREFOR. </p> <p>You agree that you will not, and will not permit anyone else to, directly or indirectly: (a) Transmit any User Content that is unlawful, harmful, threatening, abusive, hateful, obscene, harassing, tortious, defamatory, libelous, slanderous, pornographic, profane, vulgar, offensive, lewd, invasive of another’s privacy or racially, ethnically or otherwise objectionable; (b) Transmit any User Content: (i) that you do not have the right to Transmit, under any law or contractual or fiduciary relationships, including, without limitation, any inside information or proprietary or confidential information; (ii) that infringes any patent, copyright, trademark or other intellectual property right or misappropriates any trade secret or right of privacy of any third-party; (iii) that constitutes unsolicited or unauthorized advertising or promotional materials, “spam,” “chain letters,” or pyramid schemes; or (iv) that contains any software routine, code, instruction or virus that is designed to disable, delete, modify, damage or erase software, hardware or data; or (c) forge headers or otherwise manipulate identifiers in order to disguise any User Content Transmitted through the SocialPilot Services.</p> <p>Although we have no obligation to screen, edit or monitor User Content, we reserve the right, and have absolute discretion, to remove, screen or edit User Content posted or stored on the SocialPilot Services at any time and for any reason, and you are solely responsible for creating backup copies of and replacing any User Content you post or store on the SocialPilot Services at your sole cost and expense.</p> <h2>7. Rights in User Content</h2> <p>We do not claim any ownership interest in User Content. However, by uploading, posting or submitting User Content to the SocialPilot Services or to our pages or feeds on third-party social media platforms (e.g., SocialPilot’s Facebook page, LinkedIn page or X formerly Twitter feed), you hereby grant SocialPilot a nonexclusive, royalty-free, worldwide, perpetual, irrevocable and fully sublicensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and publicly display your User Content, in whole or in part, in any manner or media and for any purpose whatsoever at our sole discretion, including, without limitation, for publicity, promotional, advertising, trade, business, illustration, artistic and other commercial and noncommercial purposes. However, SocialPilot will only share personal information that you provide in accordance with our Privacy Policy.</p> <p>You agree that SocialPilot may disclose or use any User Content for any purposes permitted under applicable law, including, but not limited to: (a) enforcing these Terms; (b) complying with any laws, regulations or rules of any federal, state or local government or agency; (c) responding to claims that any User Content violates the rights of third parties; or (d) protecting the rights or property of SocialPilot, its customers or the public.</p> <h2>8. Feedback</h2> <p>Separate and apart from User Content, you can submit questions, comments, suggestions, ideas, original or creative materials or other information about SocialPilot, or the SocialPilot Services (collectively, “<strong>Feedback</strong>”). Feedback shall become the sole property of SocialPilot. SocialPilot shall own exclusive rights, including, without limitation, all intellectual property rights, in and to Feedback and shall be entitled to the unrestricted use and dissemination of Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you.</p> <h2>9. Third-Party Sites</h2> <p>As a part of the SocialPilot Services, SocialPilot may allow you to “connect” or “link” external social media accounts from third party social media platforms. If you elect to connect or link any such account at another platform, you authorize SocialPilot to access and obtain information from these accounts. SocialPilot does not undertake any specific review of any connected/linked information to provide or make available. In all cases, information available through the SocialPilot Services is not intended to amount to authority or advice on which specific reliance should be placed. You should check with us or the relevant source platform before acting on any such information.</p> <p>We have not reviewed all of the websites linked to the SocialPilot Services and are not responsible for the content of any third-party pages, any other websites linked to the SocialPilot Services, or any products or services offered by third parties. Nothing in the SocialPilot Services, including, without limitation, any links to other websites, should be construed as an endorsement by SocialPilot of any products, services or information of any other persons or companies. Your choice to access a link to any other website is at your own risk, and you agree to comply with all terms and conditions relating to such websites. SocialPilot reserves the right not to link, or to remove the link, to a particular website at any time.</p> <p>Any links to third-party websites are provided as a convenience to you and are neither owned nor operated by SocialPilot. We have no control over these linked websites and make no representations or warranties with respect to these linked websites or third-party products or services. Your viewing and use of any third-party websites is at your sole discretion and risk.</p> <h2>10. Indemnification</h2> <p>You shall indemnify, hold harmless, and, at SocialPilot’s option, defend SocialPilot and its affiliates and subsidiaries from and against any and all losses, damages, liabilities, costs (including reasonable attorneys’ fees) (“Losses”) incurred by SocialPilot resulting from any third-party claim, suit, action or proceeding relating to or arising from your use of the SocialPilot Services, any User Content, any Feedback you provide, any violation of these Terms by you, or any other act or omission by you, including your violation of any rights of another, arising from your use of the SocialPilot Services or any of its features. You further agree that SocialPilot shall have control of the defense or settlement of any third-party claims unless SocialPilot exercises its option to require you to defend SocialPilot. This indemnity is in addition to, and not in lieu of, any other indemnities set forth in a written agreement between you and SocialPilot.</p> <h2>11. General Disclaimers</h2> <p>THE SOCIALPILOT SERVICES AND THE CONTENT ARE PROVIDED ON AN “AS IS”, “AS AVAILABLE” AND “WITH ALL FAULTS” BASIS. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, SOCIALPILOT DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES OR ENDORSEMENTS OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, AS TO: (A) THE SOCIALPILOT SERVICES; (B) CONTENT; (C) USER CONTENT; OR (D) SECURITY ASSOCIATED WITH THE TRANSMISSION OF INFORMATION TO OR FROM THE SOCIALPILOT SERVICES. SOCIALPILOT HEREBY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, THAT ANY RESULTS WILL BE ACHIEVED, NON-INFRINGEMENT, TITLE, CUSTOM, TRADE, QUIET ENJOYMENT, SYSTEM INTEGRATION AND FREEDOM FROM COMPUTER VIRUS.</p> <p>SOCIALPILOT DOES NOT REPRESENT OR WARRANT THAT THE SOCIALPILOT SERVICES WILL BE ERROR-FREE OR UNINTERRUPTED; THAT DEFECTS WILL BE CORRECTED; OR THAT THE SOCIALPILOT SERVICES OR THE SERVERS THAT MAKE THE SOCIALPILOT SERVICES AVAILABLE ARE FREE FROM ANY HARMFUL COMPONENTS, INCLUDING, WITHOUT LIMITATION, VIRUSES. SOCIALPILOT DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES THAT THE INFORMATION (INCLUDING ANY INSTRUCTIONS) ON THE SOCIALPILOT SERVICES IS ACCURATE, COMPLETE, OR USEFUL. YOU ACKNOWLEDGE THAT YOUR USE OF THE SOCIALPILOT SERVICES IS AT YOUR SOLE RISK. SOCIALPILOT DOES NOT WARRANT THAT YOUR USE OF THE SOCIALPILOT SERVICES IS LAWFUL IN ANY PARTICULAR JURISDICTION. SOCIALPILOT SPECIFICALLY DISCLAIMS ALL SUCH WARRANTIES. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION’S LAW IS APPLICABLE TO YOU AND THESE TERMS.</p> <p>BY ACCESSING OR USING THE SOCIALPILOT SERVICES YOU REPRESENT AND WARRANT THAT YOUR ACTIVITIES ARE LAWFUL IN EVERY JURISDICTION WHERE YOU ACCESS OR USE THE SOCIALPILOT SERVICES.</p> <h2>12. Limitation of Liability; Waiver</h2> <p>TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SOCIALPILOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING, BUT NOT LIMITED TO, LOSS OF REVENUE, INCOME OR PROFITS, LOSS OF USE OR DATA, LOSS OR DIMINUTION IN VALUE OF ASSETS OR SECURITIES, OR DAMAGES FOR BUSINESS INTERRUPTION) ARISING OUT OF OR IN ANY WAY RELATED TO THE ACCESS TO OR USE OF THE SOCIALPILOT SERVICES (INCLUDING, BUT NOT LIMITED TO, USER CONTENT AND LINKS TO THIRD-PARTY WEBSITES), OR THE ORDER, RECEIPT OR USE OF ANY PRODUCT OR SERVICE, OR OTHERWISE RELATED TO THESE TERMS (INCLUDING, BUT NOT LIMITED TO, ANY DAMAGES CAUSED BY OR RESULTING FROM RELIANCE ON ANY INFORMATION OBTAINED FROM SOCIALPILOT, OR FROM EVENTS BEYOND SOCIALPILOT’S REASONABLE CONTROL, REGARDLESS OF THE FORM OF ACTION, WHETHER BASED IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, SIMPLE NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED) OR ANY OTHER LEGAL OR EQUITABLE THEORY, EVEN IF SOCIALPILOT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE).</p> <p>TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE MAXIMUM AGGREGATE LIABILITY OF SOCIALPILOT ARISING OUT OF OR IN ANY WAY RELATED TO THE SOCIALPILOT SERVICES EXCEED ONE HUNDRED DOLLARS ($100). THE FOREGOING LIMITATIONS SHALL APPLY EVEN IN THE EVENT YOUR REMEDIES HEREUNDER FAIL OF THEIR ESSENTIAL PURPOSE, AND THE FOREGOING SHALL CONSTITUTE SOCIALPILOT’S SOLE LIABILITY AND OBLIGATION IN RESPECT HEREOF.</p> <p>IF YOU ARE A CALIFORNIA RESIDENT, YOU HEREBY WAIVE YOUR RIGHTS UNDER CALIFORNIA CIVIL CODE 1542, WHICH STATES “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.”</p> <h2>13. Arbitration</h2> <p>PLEASE READ THE FOLLOWING SECTION CAREFULLY BECAUSE IT REQUIRES YOU TO ARBITRATE CERTAIN DISPUTES AND CLAIMS WITH SOCIALPILOT AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM US.</p> <p>YOU AND SOCIALPILOT AGREE THAT ANY DISPUTE, CLAIM OR CONTROVERSY ARISING OUT OF OR RELATING IN ANY WAY TO THESE TERMS OR THE SOCIALPILOT SERVICES SHALL BE FINALLY DECIDED BY BINDING ARBITRATION UNDER THE RULES OF THE AMERICAN ARBITRATION ASSOCIATION GOVERNING CONSUMER DISPUTES.</p> <p>Arbitration uses a single, neutral arbitrator to decide a dispute (instead of a judge or jury); arbitration allows for more limited discovery than in a court case; and the arbitration process and result is subject to very limited review by courts. In an arbitration you have the right, at your expense, to be represented by an attorney of your choosing. Arbitrators can award the same damages and relief under these Terms that a court can award under these Terms. You and SocialPilot agree that any in-person arbitral hearing would occur in the United States in the same county and state as your billing address. SocialPilot further agrees that your filing fee for an arbitration will be capped at the amount set by the American Arbitration Association. You agree that, by agreeing to these Terms, the U.S. Federal Arbitration Act governs the interpretation and enforcement of this provision, and that you and SocialPilot are each waiving the right to a trial by jury and/or to participate in a class action. This arbitration provision shall survive termination of these Terms and the termination of your use of the SocialPilot Services. Further, unless both you and SocialPilot agree otherwise, the arbitrator may not join or consolidate more than one person’s claims with your claims and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this arbitration provision shall be null and void. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim.</p> <h2>14. Class Action Waiver</h2> <p>REGARDLESS OF THE FORUM, YOU AND SOCIALPILOT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.</p> <h2>15. Termination</h2> <p>Notwithstanding anything contained in these Terms, we reserve the right, without notice and in our sole discretion, to terminate your right to access or use the SocialPilot Services at any time and for any or no reason, and you acknowledge and agree that in such event we shall have no liability or obligation to you.</p> <h2>16. Governing Law and Jurisdiction</h2> <p>SocialPilot operates the SocialPilot Services from Delaware, U.S.A. These Terms and the transactions they contemplate, including without limitation their interpretation, construction, performance, and enforcement, shall be governed by the laws of the State of Delaware, U.S.A., including its statutes of limitations, but without reference to conflict or choice of law provisions. The International Convention on the Sale of Goods, and other international treaties that are not mandatory with respect to contracts made and performed entirely in Delaware shall not apply. The sole and exclusive jurisdiction and venue for any litigation arising out of this Agreement shall be state and federal courts sitting in Wilmington, Delaware, and the parties agree not to raise, and waive, any objections or defenses based upon venue or forum non conveniens with respect to such courts.</p> <h2>17. Notice</h2> <p>All notices, demands, or consents given by you under these Terms will be in writing and will be deemed given when delivered to SocialPilot at the following contact: <a href="mailto:privacy@socialpilot.co">privacy@socialpilot.co</a>. Any notices to you may be made via either e-mail or postal mail to the address in SocialPilot’s records or via posting on the SocialPilot Services. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including, but not limited to, that such communications be in writing.</p> <p>Persons with disabilities who need assistance accessing these Terms may contact us as provided for in this Section, and depending on your individual needs, we will grant reasonable requests to furnish these Terms in an alternative format.</p> <h2>18. Severability</h2> <p>If any term, clause, or provision of these Terms is held invalid or unenforceable, then that term, clause or provision will be severable from these Terms and will not affect the validity or enforceability of any remaining part of that term, clause or provision, or any other term, clause or provision of these Terms.</p> <h2>19. Procedure for Making Claims of Copyright Infringement</h2> <p>If you believe in good faith that any of the content on the SocialPilot Services infringes your copyright, please provide our copyright agent the following written information: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (b) a description of the copyrighted work that you claim has been infringed; (c) a description of where the material that you claim is infringing is located on the SocialPilot Services; (d) your address, telephone number and email address; (e) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law; and (f) a statement by you, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner, or are authorized to act on behalf of the owner, of an exclusive right that is allegedly infringed.</p> <p><strong>SocialPilot’s</strong> copyright agent for notice of claims of copyright infringement can be reached as follows:</p> <p><strong></strong><strong>SocialPilot Technologies Inc.</strong> <p><strong>Attn: Privacy Officer</strong><br> <strong>16192 Coastal Hwy,</strong><br> <strong>Lewes, DE 19958</strong></p> <h2>20. Miscellaneous</h2> <p>The SocialPilot Services are hosted in the United States of America. If you are located outside of the United States of America and you contact us, please be advised that any information you provide to us will be transferred to the United States of America and that by submitting information, you explicitly authorize such transfer. These Terms constitute the entire agreement between you and SocialPilot relating to your access to and use of the SocialPilot Services. These Terms, and any rights granted hereunder, may not be transferred or assigned by you without the prior written consent of SocialPilot. No waiver of any provision of these Terms will constitute a waiver of such provision in any prior, concurrent or subsequent circumstance, and SocialPilot’s failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision. Except as otherwise provided herein, these Terms are intended solely for the benefit of the parties and are not intended to confer third-party beneficiary rights upon any other person or entity.</p> </div> </div> </div> </div> </div> </div>  </div> </div> <div data-rocket-location-hash="797f667721d3838045978c5ff536fad2" class="page-template-page-new"> <div data-rocket-location-hash="bc64744ade2020dbcd3b16a265a29cdf" class="footer-container custom-footer-top"> <div data-rocket-location-hash="86e7759ebf0c59d073be9e2ac56e107d" class="container"> <div class="row custom-footer-other-links"> <div class="col col-w50"> <p class="footer-title">Company</p> <nav> <ul> <li><a href="https://www.socialpilot.co/about-us" title="About us" data-event="ev" data-category="Footer Menu" data-action="link" data-label="About Us">About Us</a> </li> <li><a title="Affiliate" href="https://www.socialpilot.co/affiliate" data-event="ev" data-category="Footer Menu" data-action="link" 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