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Unassign learner licenses in your organization’s Learning account | Learning Help

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href="https://www.linkedin.com/checkpoint/lg/login?session_redirect=https%3A%2F%2Fwww%2Elinkedin%2Ecom%2Fhelp%2Flearning%2Fanswer%2Fa701834&amp;trk=help_me_menu" data-test-id="me-menu-sign-in"> Sign in </a> </div> </div> <a class="site-navigation__sign-in artdeco-button artdeco-button--2 artdeco-button--secondary artdeco-button--inverse mobile-excluded" href="https://www.linkedin.com/checkpoint/lg/login?session_redirect=https%3A%2F%2Fwww%2Elinkedin%2Ecom%2Fhelp%2Flearning%2Fanswer%2Fa701834" data-test-id="sign-in-button">Sign in</a> </nav> </div> </header> <main role="main" tabindex="-1" id="a11y-main" class="layout layout--one-column" aria-label="Help content" data-inert-toggle-target="me-menu-inert-toggle-target"> <div class="article-details-page"> <div class="hue-page-heading" data-test-selector="heading-container"> <div class="page-width-content"> <h2 class="hue-page-heading__title hue-default-color t-24 t-bold" data-test-selector="heading-title"> Unassign learner licenses in your organization’s Learning account </h2> <span class="hue-default-secondary-color t-14" data-test-selector="relativeTime-container"> Last updated: 4 days ago </span> </div> </div> <div class="page-width-content article-details-content"> <div class="article-details-content__main"> <article data-test-selector="article" data-article-source="urn:li:helpCenterArticle:(701834,LITHOGRAPH)"> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>If someone has left your organization, or you need to free licenses, you can:</p> <ul> <li>Unassign a single license from an existing learner.</li> <li>Unassign a set of licenses from learners in your account.</li> <li>Unassign learners in bulk via CSV.<br> </li> </ul> </div> <div class="article-content-callout article-content-callout__background--warning" data-test-selector="callout-container"> <div> <h3 class="t-16 article-content-callout__headline" data-test-selector="callout-headline"> Important to know </h3> <div class="article-content-callout__text-rich-description t-14 article-content-callout__text-rich-description--hue" data-test-selector="callout-rich-description"> <p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p>To access the unified <strong>Admin Center</strong>, admins can use two entry points, depending on whether or not their profile is connected. Users <strong>with</strong> connected profiles can use the Admin Center tile in the header&nbsp;<strong>or</strong>&nbsp;select <strong>Me &gt;Manage users in Admin Center</strong>. Users&nbsp;<strong>without</strong>&nbsp;connected profiles can select Me &gt; Manage users in Admin Center.<p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p> </div> </div> <!----> </div> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>As an admin, you can send Learning invites to the entire organization, and learners can activate their account on a first-come, first-served basis. The invitation you send learners will be occupied only when activate their account. This means that you won’t have to revoke licenses from unresponsive learners and reassign them.</p> </div> <div class="article-content-callout article-content-callout__background--warning" data-test-selector="callout-container"> <div> <h3 class="t-16 article-content-callout__headline" data-test-selector="callout-headline"> Important to know </h3> <div class="article-content-callout__text-rich-description t-14 article-content-callout__text-rich-description--hue" data-test-selector="callout-rich-description"> <p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p>Admin functionality isn’t available within the Learning apps. To access Learning Management, please use a desktop device.<p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p> </div> </div> <!----> </div> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <h2>Unassign individual learners</h2> </div> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> To unassign a learner: </div> <ol class="article-content__ordered-list" data-test-selector="orderedList-container"> <li class="article-content__ordered-list-item t-14"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <p>From <a rel="" href="https://www.linkedin.com/learning-admin/" target="_self">Learning Management</a>, select <strong>Me &gt; Manage users in Admin Center</strong>.</p> </div> </li> <li class="article-content__ordered-list-item t-14"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <p>A new window opens. On the <strong>LinkedIn Admin Center</strong> page, search for the learner whose license you'd like to unassign in the search bar.</p> </div> </li> <li class="article-content__ordered-list-item t-14"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> Click on the learner menu <li-icon type="ellipsis-horizontal-icon"></li-icon> <strong>More</strong> to the right of the learner's name. </div> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <p>If you select a suggested user from the search bar, you may be taken directly to the Enterprise Profile page without clicking the <li-icon type="ellipsis-horizontal-icon"></li-icon> <strong>More</strong>.</p> </div> </li> <li class="article-content__ordered-list-item t-14"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> Select <strong>Manage licenses</strong> from the dropdown. </div> </li> <li class="article-content__ordered-list-item t-14"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <p>From the <li-icon type="people-icon"></li-icon>Manage licenses pop-up window that appears, select <strong>No license</strong>.</p> </div> </li> <li class="article-content__ordered-list-item t-14"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <p>Click <strong>Save</strong> to confirm that all the Learning licenses are revoked.</p> </div> </li> </ol> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> To unassign a specific learner’s license: </div> <ol class="article-content__ordered-list" data-test-selector="orderedList-container"> <li class="article-content__ordered-list-item t-14"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <p>From <a rel="" href="https://www.linkedin.com/learning-admin/" target="_self">Learning Management</a>, select <strong>Me &gt; Manage users in Admin Center</strong>.</p> </div> </li> <li class="article-content__ordered-list-item t-14"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <p>On a learner's Enterprise Profile page, click the <strong>Licenses</strong> tab.</p> </div> </li> <li class="article-content__ordered-list-item t-14"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <p>Click <strong>Manage license</strong> to the right of the license.</p> </div> </li> <li class="article-content__ordered-list-item t-14"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <p>In the pop-up box that appears, select <strong>No license</strong> from the dropdown. Your learner's status will now appear as No license.</p> </div> </li> </ol> <div class="article-content-callout article-content-callout__background--note" data-test-selector="callout-container"> <div> <h3 class="t-16 article-content-callout__headline" data-test-selector="callout-headline"> Here's a tip </h3> <div class="article-content-callout__text-rich-description t-14 article-content-callout__text-rich-description--hue" data-test-selector="callout-rich-description"> <p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p>If a learner has been unassigned a license, they can’t access member content on LinkedIn Learning, but their prior usage will be visible on reports.<p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p> </div> </div> <!----> </div> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <h2>Unassign a set of learners</h2> </div> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>To unassign a set of learners:</p> </div> <ol class="article-content__ordered-list" data-test-selector="orderedList-container"> <li class="article-content__ordered-list-item t-14"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <p>From <a rel="" href="https://www.linkedin.com/learning-admin/" target="_self">Learning Management</a>, select <strong>Me &gt; Manage users in Admin Center</strong>.</p> </div> </li> <li class="article-content__ordered-list-item t-14"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <p>On the <strong>LinkedIn Admin Center</strong> page, apply appropriate filters or searches to locate the specific group of learners you want to manage.</p> </div> </li> <li class="article-content__ordered-list-item t-14"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <p>Check the box next to&nbsp;<strong>User Details</strong>&nbsp;to select all learners.</p> </div> </li> <li class="article-content__ordered-list-item t-14"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <p>A bar appears at the bottom of the user list with a number of selected users. Deselect any learners you don't wish to unassign at this time.</p> </div> </li> <li class="article-content__ordered-list-item t-14"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <p>Click <strong>Manage licenses</strong>.</p> </div> </li> <li class="article-content__ordered-list-item t-14"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <p>From the&nbsp;<li-icon type="people-icon"></li-icon>Manage licenses pop-up window that appears, select&nbsp;<strong>No license</strong>.</p> </div> </li> <li class="article-content__ordered-list-item t-14"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <p>Click&nbsp;<strong>Save</strong>&nbsp;to confirm that all the Learning licenses are revoked.</p> </div> <div class="article-content-callout article-content-callout__background--warning article-content-callout--in-list" data-test-selector="callout-container"> <div> <h3 class="t-16 article-content-callout__headline" data-test-selector="callout-headline"> Important to know </h3> <div class="article-content-callout__text-rich-description t-14 article-content-callout__text-rich-description--hue" data-test-selector="callout-rich-description"> <p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p>If a learner has been unassigned a license, they can’t access member content on LinkedIn Learning, but their prior usage appears on reports.<p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p> </div> </div> <!----> </div> </li> </ol> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <h2>Unassign learners in bulk via CSV</h2> </div> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>You can add and unassign learners in bulk via CSV. To unassign learner licenses in bulk via CSV:</p> </div> <ol class="article-content__ordered-list" data-test-selector="orderedList-container"> <li class="article-content__ordered-list-item t-14"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <p>From <a rel="" href="https://www.linkedin.com/learning-admin/" target="_self">Learning Management</a>, select <strong>Me &gt; Manage users in Admin Center</strong>.</p> </div> </li> <li class="article-content__ordered-list-item t-14"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <p>A new window opens. On the <strong>LinkedIn Admin Center</strong> page, click <strong>Manage users via CSV</strong><li-icon type="caret-filled-down-icon"></li-icon> and select <strong>Download all users via CSV</strong> from the dropdown.</p> </div> </li> <li class="article-content__ordered-list-item t-14"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <p>In the <strong>Licenses</strong> field, search and select the licenses you wish to revoke.</p> </div> <img src="https://media.licdn.com/dms/image/v2/D4D08AQHt0KbDC96_9A/croft-frontend-shrinkToFit1920/croft-frontend-shrinkToFit1920/0/1658324441045?e=1732942800&amp;v=beta&amp;t=iuNEqMeMde2EL6K0NNToY8NFKMGiSHZPLnxEG64_xX4" alt="CSV download" class="article-content__image article-content__image--in-list" data-test-selector="imageBodyElement-img"> </li> <li class="article-content__ordered-list-item t-14"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> Click <strong>Download CSV</strong>. </div> </li> <li class="article-content__ordered-list-item t-14"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> Open the CSV file and change the license status in the [BUDGET GROUP]_license _[LICENSE TYPE]_status header to "inactive". </div> <img src="https://media.licdn.com/dms/image/v2/D4D08AQFLZLsQz-fHmw/croft-frontend-shrinkToFit1920/croft-frontend-shrinkToFit1920/0/1647889600350?e=1732942800&amp;v=beta&amp;t=sESzpOjBSQOQazMBs00WjNHa2WkBw6Z8LrEWVbQYv7g" alt="snapshot" class="article-content__image article-content__image--in-list" data-test-selector="imageBodyElement-img"> <div class="article-content-callout article-content-callout__background--warning article-content-callout--in-list" data-test-selector="callout-container"> <div> <h3 class="t-16 article-content-callout__headline" data-test-selector="callout-headline"> Important to know </h3> <div class="article-content-callout__text-rich-description t-14 article-content-callout__text-rich-description--hue" data-test-selector="callout-rich-description"> <p><p></p>If you include a <strong>Group</strong> column in the file, you'll encounter a failure when you upload the file. A message appears stating "EIS_UPLOAD_ROW_GROUP_ITEM_VALIDATION_ERROR in column groups". To avoid this error, make sure you don't include a Group column in the file.</p><p></p> </div> </div> <!----> </div> </li> <li class="article-content__ordered-list-item t-14"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <p>Now upload the CSV list by navigating back to the <strong>LinkedIn Admin Center </strong>page.</p> </div> </li> <li class="article-content__ordered-list-item t-14"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <p>Click <strong>Manage users via CSV</strong><li-icon type="caret-filled-down-icon"></li-icon> and select <strong>Upload Custom Attributes CSV</strong> from the dropdown. </p> </div> </li> <li class="article-content__ordered-list-item t-14"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <p>You can choose to <strong>Get started</strong> and create a new CSV file or click the <strong>Upload CSV</strong> button to upload from computer.</p> </div> </li> <li class="article-content__ordered-list-item t-14"> <div class="t-14 article-content__rich-text hue-default-color article-content__rich-text--in-list" data-test-selector="preRenderedMarkup-container"> <p>Note that <strong>Default invitation email</strong> is checked, then click <strong>Upload</strong>.</p> </div> </li> </ol> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <p>After you upload your CSV file, we'll process the file and check for errors. We’ll also notify you (via email and notification in LinkedIn Admin Center) once your CSV file is processed, or if you need to update any information.</p> </div> <div class="t-14 article-content__rich-text hue-default-color" data-test-selector="preRenderedMarkup-container"> <h2>Related task</h2><ul><li><a rel="" href="https://www.linkedin.com/manage/admincenter/overview" target="_self">Access LinkedIn Admin Center</a></li></ul><h2>Learn more</h2><ul><li><a rel="" href="https://www.linkedin.com/help/learning/answer/a702969" target="_self">Add learners in bulk via CSV</a></li><li><a rel="" href="https://www.linkedin.com/help/learning/answer/a708052" target="_self">FAQs on user deletion</a></li></ul> </div> </article> <!----><!----> <div class="placeholder " id="helpfulness-rating"> </div> </div> <div class="article-details-content__delimiter"></div> <aside class="article-details-content__aside"> <div class="article-details-content__tags"> <h3 id="tagged-header" class="hue-web__header--aside t-bold t-16" data-test-selector="topicTags-header"> Tagged in </h3> <ul class="pill-list article-page-pill-list hue-artdeco-pill" data-test-selector="topicTags-container"> <li class="pill-list__item" id="topic-link-a337007" data-test-selector="topicTags-list-item"> <a class="pill basePadding label" href="/help/learning/topic/a337007" data-test-selector="topic-tag-link" aria-describedby="tagged-header"> <span data-test-selector="topicTags-title-a337007"> Admin Center License Management </span> </a> </li> </ul> </div> <!----><!----><!----> </aside> </div> <!----> </div> </main> <div class="placeholder " id="toasts__wormhole" data-inert-toggle-target="me-menu-inert-toggle-target"> </div> <footer class="global-footer" data-inert-toggle-target="me-menu-inert-toggle-target" data-component-selector="global-footer" data-test-id="global-footer" role="contentinfo"> <div class="global-footer__upper-row-wrapper"> <div class="page-width-content"> <ul class="global-footer__upper-row-items t-12 t-black"> <li class="global-footer__upper-row-item global-footer__logo"> <a class="global-footer__upper-row-item-link" href="https://www.linkedin.com"> <li-icon size="14dp" color="brand" tabindex="-1" aria-hidden="true" type="linkedin-logo"></li-icon> <span class="visually-hidden">LinkedIn</span> </a> </li> <li class="global-footer__upper-row-item "> <a class="global-footer__upper-row-item-link" data-test-id="footer-contact-us" href="https://www.linkedin.com/help/learning/ask"> Contact us </a> </li> <!----> <!----> <!----> <!----> <li class="global-footer__upper-row-item global-footer__language-switcher-wrapper"> <form action method="GET" class="language-switcher__form"> <!----> <label class="language-switcher__select-label"> <span class="visually-hidden">Select a language. 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