CINXE.COM
Smartsupp — Exporter des conversations
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Exporter des conversations" /> <meta property="og:description" content="Il existe plusieurs manières d’exporter des données de Smartsupp vers votre CRM, votre service d’assistance ou un autre système. 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class="c-category-list__submenu-link ">Conversations - paramètres généraux</a> </li> <li class="c-category-list__submenu-item"> <a href="/fr_FR/conversations/export-3rd-party-system" class="c-category-list__submenu-link ">Exportation vers un système tiers</a> </li> <li class="c-category-list__submenu-item"> <a href="/fr_FR/conversations/conversations-categories" class="c-category-list__submenu-link ">Conversations – categories</a> </li> <li class="c-category-list__submenu-item"> <a href="/fr_FR/conversations/conversations-tagging" class="c-category-list__submenu-link ">Étiquetage des conversations</a> </li> </ul> </li> <li class="c-category-list__item"> <a href="/fr_FR/statistiques" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428939/3-statistics-3.png');"></div> <div class="c-category-list__link-name"> Statistiques </div> </a> </li> <li 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class="c-category-list__link-name"> Localisation </div> </a> </li> <li class="c-category-list__item"> <a href="/fr_FR/ia" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/603098/ai.png');"></div> <div class="c-category-list__link-name"> IA </div> </a> </li> </ul> </div> <div class="o-grid__col o-grid__col--lg-9"> <article class="o-answer" data-controller="feedbacks" data-feedbacks-load-form-value="/admin/feedbacks/comments/new?question_id=1845748"> <h1 class="o-answer__heading"> Exporter des conversations </h1> <div class="helpjuice-table-of-contents-container"> <p> Table des matières </p> <div class="helpjuice-toc-items"> <a href="#exporter-des-conversations-de-lhistorique-en-pdf-0" data-tag-name="H2"> Exporter des conversations de l'historique en PDF </a> <a href="#exporter-des-donnes-en-xml-1" data-tag-name="H2"> Exporter des données en XML </a> <a href="#envoyer-les-transcriptions-de-conversation-sur-votre-email-2" data-tag-name="H2"> Envoyer les transcriptions de conversation sur votre email </a> <a href="#manire-plus-sophistique-api-export-3" data-tag-name="H2"> (Manière plus sophistiquée) API export </a> </div> </div> <div class="o-answer__content fr-view" data-action="mouseup->feedbacks#update"> <div class="helpjuice-article-body-content helpjuice-editor-content"><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/tZEVeDuAkOxkOUu1H4nFw5X89nlVYWBz.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/f_auto,q_auto/help/migrated/tZEVeDuAkOxkOUu1H4nFw5X89nlVYWBz.png" alt="" loading="lazy"></a></p><p>Il existe plusieurs manières d’exporter des données de Smartsupp vers votre CRM, votre service d’assistance ou un autre système.</p><h2 id="exporter-des-conversations-de-lhistorique-en-pdf-0" data-toc="true">Exporter des conversations de l'historique en<strong> PDF</strong> </h2><p>Vous pouvez facilement exporter une conversation particulière de l'historique<strong> </strong>en<strong> PDF</strong>, simplement en cliquant sur le bouton <strong>Exporter en PDF(1).</strong></p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/0KjwfSpDpROu3mFjaFJnp0sENDEeInw1.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/0KjwfSpDpROu3mFjaFJnp0sENDEeInw1.png" alt="" loading="lazy"></a></p><h2 id="exporter-des-donnes-en-xml-1" data-toc="true">Exporter des données en<strong> XML </strong> </h2><div class="helpjuice-callout info"> <div class="helpjuice-callout-body"><p>Cette fonction n'est disponible que dans le forfait<strong> PRO</strong>.</p></div> <div class="helpjuice-callout-delete"> </div> </div><p>Vous pouvez exporter l'historique des conversations en <strong>format XML</strong> pour une période donnée. Il suffit d'ouvrir les conversations dans le <a href="https://app.smartsupp.com/app/dashboard/conversations">tableau de bord</a> et de cliquer sur l'onglet " Résolu". Ensuite, vous pouvez exporter l'historique complet des conversations en cliquant sur le bouton d'exportation. Une fois l'exportation effectuée, elle arrivera à votre adresse électronique que vous utilisez pour vous connecter au tableau de bord.</p><p>Il est également possible d'exporter vos conversations pour une période donnée. Il suffit de cliquer sur l'icône du calendrier et de choisir la période pour laquelle vous devez effectuer l'exportation. Une fois que vous avez choisi la période, cliquez sur le bouton d'exportation. Votre exportation sera envoyée à l'adresse électronique que vous utilisez pour vous connecter au tableau de bord dès qu'elle sera prête.</p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/UxcrZu7r3VC6OZjIJf8K9mvXAJ30P4mO.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/f_auto,q_auto/help/migrated/UxcrZu7r3VC6OZjIJf8K9mvXAJ30P4mO.png" alt="" loading="lazy"></a></p><h2 id="envoyer-les-transcriptions-de-conversation-sur-votre-email-2" data-toc="true">Envoyer les<strong> transcriptions</strong> de conversation sur votre email</h2><div class="helpjuice-callout info"> <div class="helpjuice-callout-body"><p>Cette fonction n'est disponible que dans le forfait<strong> PRO</strong>.</p></div> <div class="helpjuice-callout-delete"> </div> </div><p><span>Si vous avez une adresse électronique associée à votre CRM / service d'assistance, nous pouvons définir l'envoi de toutes les conversations de chat récemment terminées à cette adresse électronique. De cette façon, vous aurez toutes les communications par chat, y compris les informations sur les visiteurs, dans votre système. Il vous suffit de nous envoyer l'adresse e-mail à laquelle vous souhaitez envoyer toutes les communications par chat et nous la configurerons.</span></p><h2 id="manire-plus-sophistique-api-export-3" data-toc="true">(Manière plus sophistiquée) <strong>API export</strong> </h2><div class="helpjuice-callout info"> <div class="helpjuice-callout-body"><p>Cette fonction n'est disponible que dans le forfait<strong> PRO</strong>.</p></div> <div class="helpjuice-callout-delete"> </div> </div><p><span>Pour exporter des données dans un format prêt pour un traitement ultérieur. En d'autres termes, nous allons exporter toutes les données brutes sur votre serveur. Là, vous pouvez les utiliser avec votre script (par exemple, filtrer les adresses e-mail et les utiliser séparément). Vous pouvez ensuite importer les données traitées dans votre système. Cette exportation nécessite des travaux de développement de votre part. Pour un développeur, c'est quelques heures de travail. Envoyez simplement ce lien à vos développeurs:</span></p><p><a href="https://docs.smartsupp.com/examples/export-to-3rd-party-system/">https://docs.smartsupp.com/examples/export-to-3rd-party-system/</a></p></div> </div> <div class="o-answer__undertext"> <em> Vous ne savez toujours pas quoi faire ? Contactez-nous via le chat box de votre tableau de bord et nous nous ferons un plaisir de vous contacter. Veuillez noter que le service clientèle n’est inclus que dans les formules payantes. </em> </div> </article> <div class="c-helpful was-this-helpful"> <h2 class="c-helpful__text">Was this article helpful? 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