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How to Add Live Chat to PrestaShop Website | Smartsupp
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class="c-category-list__submenu-item"> <a href="/en_US/installation-plugins/lightcms" class="c-category-list__submenu-link ">LightCMS</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/installation-plugins/not-compatible-platforms" class="c-category-list__submenu-link ">Not compatible platforms</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/installation-plugins/weasy" class="c-category-list__submenu-link ">Weasy</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/installation-plugins/shoptec" class="c-category-list__submenu-link ">Shoptec</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/installation-plugins/bigcommerce" class="c-category-list__submenu-link ">BigCommerce</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/installation-plugins/wix-new" class="c-category-list__submenu-link ">WiX</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/installation-plugins/shopify-old" class="c-category-list__submenu-link ">Shopify-old</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/installation-plugins/mobirise" class="c-category-list__submenu-link ">Mobirise</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/installation-plugins/sky-shop" class="c-category-list__submenu-link ">Sky-shop</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/installation-plugins/iai-idosell" class="c-category-list__submenu-link ">IAI / IdoSell</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/installation-plugins/libertybusiness" class="c-category-list__submenu-link ">LibertyBusiness</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/installation-plugins/upgates" class="c-category-list__submenu-link ">Upgates</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/installation-plugins/oxyshop" class="c-category-list__submenu-link ">Oxyshop</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/installation-plugins/sklep-szybko" class="c-category-list__submenu-link ">Sklep-szybko</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/installation-plugins/clevero" class="c-category-list__submenu-link ">Clevero</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/installation-plugins/wedos-website" class="c-category-list__submenu-link ">Wedos WebSite</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/installation-plugins/shopify" class="c-category-list__submenu-link ">Shopify</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/installation-plugins/smartsupp-installation" class="c-category-list__submenu-link ">Smartsupp installation</a> </li> <li class="c-category-list__submenu-item"> <a href="/en_US/installation-plugins/bluejet" class="c-category-list__submenu-link ">Bluejet</a> </li> </ul> </li> <li class="c-category-list__item"> <a href="/en_US/chatbots-automation" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428902/chatbots-automation.png');"></div> <div class="c-category-list__link-name"> Chatbots & automations </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/ai" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/603096/ai.png');"></div> <div class="c-category-list__link-name"> AI </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/chatbox" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428892/chatbix_settings.png');"></div> <div class="c-category-list__link-name"> Chat box </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/dashboard" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428893/dashboard.png');"></div> <div class="c-category-list__link-name"> Dashboard </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/privacy-legal" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428894/privacy_legal.png');"></div> <div class="c-category-list__link-name"> Privacy & Legal </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/mobile-apps" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428895/mobile_apps.png');"></div> <div class="c-category-list__link-name"> Mobile apps </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/features" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428896/features-idiots-2.png');"></div> <div class="c-category-list__link-name"> Features </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/notifications" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428897/notifications.png');"></div> <div class="c-category-list__link-name"> Notifications </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/faq" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428898/faq.png');"></div> <div class="c-category-list__link-name"> FAQ </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/tips-tricks" class="c-category-list__link "> <div class="c-category-list__link-icon"></div> <div class="c-category-list__link-name"> Tips & tricks </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/agents" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428899/agents-2.png');"></div> <div class="c-category-list__link-name"> Agents </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/conversations" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428900/live-chat.png');"></div> <div class="c-category-list__link-name"> Conversations </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/statistics" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428901/statistics-idiots-3.png');"></div> <div class="c-category-list__link-name"> Statistics </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/integrations" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428891/integration.png');"></div> <div class="c-category-list__link-name"> Integrations </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/price-packages" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/428904/price_packages.png');"></div> <div class="c-category-list__link-name"> Price & Packages </div> </a> </li> <li class="c-category-list__item"> <a href="/en_US/localization" class="c-category-list__link "> <div class="c-category-list__link-icon" style="background-image: url('https://static.helpjuice.com/helpjuice_production/uploads/category/image/13961/431337/lcoalisation.png');"></div> <div class="c-category-list__link-name"> Localization </div> </a> </li> </ul> </div> <div class="o-grid__col o-grid__col--lg-9"> <article class="o-answer" data-controller="feedbacks" data-feedbacks-load-form-value="/admin/feedbacks/comments/new?question_id=1845405"> <h1 class="o-answer__heading"> PrestaShop </h1> <div class="helpjuice-table-of-contents-container"> <p> Table of Contents </p> <div class="helpjuice-toc-items"> <a href="#prestashop-17-0" data-tag-name="H2"> PrestaShop 1.7 </a> <a href="#download-module-1" data-tag-name="H2"> Download module </a> <a href="#upload-module-2" data-tag-name="H2"> Upload module </a> <a href="#configure-3" data-tag-name="H2"> Configure </a> <a href="#login-to-smartsupp-account-4" data-tag-name="H2"> Login to Smartsupp account </a> <a href="#refresh-cache-5" data-tag-name="H2"> Refresh cache </a> <a href="#prestashop-16-6" data-tag-name="H2"> PrestaShop 1.6 </a> <a href="#download-module-7" data-tag-name="H2"> Download module </a> <a href="#upload-module-8" data-tag-name="H2"> Upload module </a> <a href="#install-smartsupp-9" data-tag-name="H2"> Install Smartsupp </a> <a href="#configure-10" data-tag-name="H2"> Configure </a> <a href="#login-to-smartsupp-account-11" data-tag-name="H2"> Login to Smartsupp account </a> <a href="#refresh-cache-12" data-tag-name="H2"> Refresh cache </a> <a href="#prestashop-15-13" data-tag-name="H2"> PrestaShop 1.5 </a> <a href="#download-module-14" data-tag-name="H2"> Download module </a> <a href="#upload-module-15" data-tag-name="H2"> Upload module </a> <a href="#configure-16" data-tag-name="H2"> Configure </a> <a href="#smartsupp-settings-17" data-tag-name="H2"> Smartsupp settings </a> </div> </div> <div class="o-answer__content fr-view" data-action="mouseup->feedbacks#update"> <div class="helpjuice-article-body-content helpjuice-editor-content"><p>Smartsupp <a href="https://www.smartsupp.com/live-chat/">Live Chat</a> & <a href="https://www.smartsupp.com/chatbot/">Chatbots</a> Integration</p><div class="helpjuice-callout info"> <div class="helpjuice-callout-body"><p>Don't have Smartsupp account yet? <a href="https://www.smartsupp.com/sign/up" target="_blank"><strong>Sign up for free</strong></a><strong>聽</strong>in just 2 minutes.</p></div> <div class="helpjuice-callout-delete">聽</div> </div><div class="helpjuice-callout success"> <div class="helpjuice-callout-body"><p>Smartsupp is fully compatible with PrestaShop 8.0.</p></div> <div class="helpjuice-callout-delete">聽</div> </div><h2 id="prestashop-17-0" data-toc="true">PrestaShop 1.7</h2><p>Choose tutorial:聽<a class="_ps2id" href="#prestashop-1-7" data-ps2id-offset=""><strong>PrestaShop 1.7</strong></a>,聽<a class="_ps2id" href="#prestashop-1-6" data-ps2id-offset=""><strong>PrestaShop 1.6</strong></a>, <a class="_ps2id" href="#prestashop-1-5" data-ps2id-offset=""><strong>PrestaShop 1.5</strong></a></p><h2 id="download-module-1" data-toc="true">Download module</h2><p><a href="https://addons.prestashop.com/en/support-online-chat/21260-smartsupp-free-live-chat.html" target="_blank"><strong>Download module 1.7</strong></a>聽in .ZIP file.</p><h2 id="upload-module-2" data-toc="true">Upload module</h2><ol> <li><strong>Modules > Upload a module</strong></li> <li>Upload the .ZIP, it will install automatically. At the end click <strong>Configure</strong>.</li> </ol><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/Bj9fq9FhmSTDXFXGajnYcHeHmh2mcTll.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/Bj9fq9FhmSTDXFXGajnYcHeHmh2mcTll.png" alt="" loading="lazy"></a> <a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/NLYeMw5c3ycIvpWbSLitGIfzYmyP5NlT.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/f_auto,q_auto/help/migrated/NLYeMw5c3ycIvpWbSLitGIfzYmyP5NlT.png" alt="" loading="lazy"></a> <a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/v5TXlqUNjT2QpgnJMnyjhQbayLyTezH1.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/f_auto,q_auto/help/migrated/v5TXlqUNjT2QpgnJMnyjhQbayLyTezH1.png" alt="" loading="lazy"></a></p><h2 id="configure-3" data-toc="true">Configure</h2><p>Now you should see Smartsupp聽plugin configuration page. If not go to聽<strong>Modules > Installed Modules</strong>, search for <strong>Smartsupp</strong>聽and click聽<strong>Configure</strong>.</p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/x3YECvcvGec95Tva9AlxvGnZW44aCM9u.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/x3YECvcvGec95Tva9AlxvGnZW44aCM9u.png" alt="" loading="lazy"></a></p><h2 id="login-to-smartsupp-account-4" data-toc="true">Login to Smartsupp account</h2><p>You can <strong>Create free account</strong> or聽<strong>Connect existing account</strong>.</p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/synTLV9RldL90pouSgfaRh4EBAGWgXOG.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/synTLV9RldL90pouSgfaRh4EBAGWgXOG.png" alt="" loading="lazy"></a></p><p>If all is ok you will see this page.</p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/k1RibDFfNMWJmjsftXBCSWAs6Bf71Ixd.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/k1RibDFfNMWJmjsftXBCSWAs6Bf71Ixd.png" alt="" loading="lazy"></a></p><h2 id="refresh-cache-5" data-toc="true">Refresh cache</h2><ol> <li> <strong>Advanced Parameters聽> Performance</strong>聽and click聽<strong>Refresh</strong>聽icon.</li> <li>Open home聽page of your site, refresh web browser and our code will be working.</li> </ol><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/x63JQCsrkAXvAeyN8t1TnrpMvxanhtJl.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/f_auto,q_auto/help/migrated/x63JQCsrkAXvAeyN8t1TnrpMvxanhtJl.png" alt="" loading="lazy"></a></p><h2 id="prestashop-16-6" data-toc="true">PrestaShop 1.6</h2><p>Choose tutorial:聽<a class="_ps2id" href="#prestashop-1-7" data-ps2id-offset=""><strong>PrestaShop 1.7</strong></a>,聽<a class="_ps2id" href="#prestashop-1-6" data-ps2id-offset=""><strong>PrestaShop 1.6</strong></a>, <a class="_ps2id" href="#prestashop-1-5" data-ps2id-offset=""><strong>PrestaShop 1.5</strong></a></p><h2 id="download-module-7" data-toc="true">Download module</h2><p><a href="https://addons.prestashop.com/en/support-online-chat/21260-smartsupp-free-live-chat.html" target="_blank"><strong>Download module 1.6</strong></a>聽in .ZIP file.</p><h2 id="upload-module-8" data-toc="true">Upload module</h2><ol> <li><strong>Modules and Services > Add a new module</strong></li> <li>Upload the .ZIP, it will install automatically and you get message about successful installation.</li> </ol><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/cx92K1tGlxtDxPGkHDdctoBqvJnlvXGL.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/cx92K1tGlxtDxPGkHDdctoBqvJnlvXGL.png" alt="" loading="lazy"></a></p><h2 id="install-smartsupp-9" data-toc="true">Install Smartsupp</h2><p>In聽<strong>Modules and Services</strong> search for <strong>Smartsupp</strong>聽and click聽<strong>Install.</strong></p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/A8LevhuN10nAEQJ9iJ05yVcxPU1sqbTU.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/A8LevhuN10nAEQJ9iJ05yVcxPU1sqbTU.png" alt="" loading="lazy"></a> <a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/O5iR4v3PS29IvY3sfW26Vqgw0DJA85XS.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/f_auto,q_auto/help/migrated/O5iR4v3PS29IvY3sfW26Vqgw0DJA85XS.png" alt="" loading="lazy"></a></p><h2 id="configure-10" data-toc="true">Configure</h2><p>Now you should see Smartsupp plugin configuration page. If not go to <strong>Modules and Services</strong>, search for <strong>Smartsupp</strong>聽and click <strong>Configure</strong>.</p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/w2HAVNlnH9bhUCoKiTVQaB1py57XseIG.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/w2HAVNlnH9bhUCoKiTVQaB1py57XseIG.png" alt="" loading="lazy"></a></p><h2 id="login-to-smartsupp-account-11" data-toc="true">Login to Smartsupp account</h2><p>You can聽<strong>Create free account</strong>聽or聽<strong>Connect existing account</strong>.</p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/K6viy6HAh0MwP1ikwVyeSztUvy43qEEY.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/K6viy6HAh0MwP1ikwVyeSztUvy43qEEY.png" alt="" loading="lazy"></a></p><p>If all is ok you will see this page.</p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/0h7HY8XeHyejEBCjsRK2vtjcaN8MsKCW.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/0h7HY8XeHyejEBCjsRK2vtjcaN8MsKCW.png" alt="" loading="lazy"></a></p><h2 id="refresh-cache-12" data-toc="true">Refresh cache</h2><ol> <li> <strong>Advanced Parameters聽> Performance</strong>聽and click聽<strong>Refresh</strong>聽icon.</li> <li>Open home聽page of your site, refresh web browser and our code will be working.</li> </ol><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/A0mkH5sk0IoW1RRIZNX8bltddkdgyBgU.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/f_auto,q_auto/help/migrated/A0mkH5sk0IoW1RRIZNX8bltddkdgyBgU.png" alt="" loading="lazy"></a></p><h2 id="prestashop-15-13" data-toc="true">PrestaShop 1.5</h2><p>Choose tutorial:聽<a class="_ps2id" href="#prestashop-1-7" data-ps2id-offset=""><strong>PrestaShop 1.7</strong></a>,聽<a class="_ps2id" href="#prestashop-1-6" data-ps2id-offset=""><strong>PrestaShop 1.6</strong></a>, <a class="_ps2id" href="#prestashop-1-5" data-ps2id-offset=""><strong>PrestaShop 1.5</strong></a></p><p>Smartsupp <a href="https://www.smartsupp.com/live-chat/">Live Chat</a> & <a href="https://www.smartsupp.com/chatbot/">Chatbots</a> Integration</p><div class="helpjuice-callout info"> <div class="helpjuice-callout-body"><p>Don't have Smartsupp account yet? <a href="https://www.smartsupp.com/sign/up" target="_blank"><strong>Sign up for free</strong></a><strong>聽</strong>in just 2 minutes.</p></div> <div class="helpjuice-callout-delete">聽</div> </div><h2 id="download-module-14" data-toc="true">Download module</h2><p><a href="https://addons.prestashop.com/en/support-online-chat/21260-smartsupp-free-live-chat.html" target="_blank"><strong>Download module 1.5</strong></a>聽in .ZIP file.</p><h2 id="upload-module-15" data-toc="true">Upload module</h2><p><strong>Modules > Add a new module ></strong> upload module to PrestaShop and install it.</p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/fBYC3WxA0024ljPlmDsfKIUsubfzQkQl.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/f_auto,q_auto/help/migrated/fBYC3WxA0024ljPlmDsfKIUsubfzQkQl.png" alt="" loading="lazy"></a></p><h2 id="configure-16" data-toc="true">Configure</h2><p>Go to<strong> Modules</strong>聽> search for <strong>Smartsupp</strong>聽and click聽<strong>Configure</strong>.</p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/Qkyw41MCD1yNZeI4scwEZZUF13ecOXNh.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/Qkyw41MCD1yNZeI4scwEZZUF13ecOXNh.png" alt="" loading="lazy"></a></p><h2 id="smartsupp-settings-17" data-toc="true">Smartsupp settings</h2><p>In<strong> Settings</strong>聽paste your Smartsupp key聽and聽<strong>Save</strong>.</p><p>Your code is in <strong>Smartsupp - Settings - Chat box -聽</strong><a href="https://dashboard.smartsupp.com/settings/chatbox/chat-code" target="_blank"><strong>Chat code</strong></a>.</p><p><a href="https://res.cloudinary.com/smartsupp/image/upload/help/migrated/ONjNXPUAJIhxBUyQYxT7Uc31VGYxJQgq.png"><img src="https://res.cloudinary.com/smartsupp/image/upload/w_1400,f_auto,q_auto/help/migrated/ONjNXPUAJIhxBUyQYxT7Uc31VGYxJQgq.png" alt="" loading="lazy"></a></p></div> </div> <div class="o-answer__undertext"> <em> Still confused? Contact us via the chat box in your dashboard and we鈥檒l be happy to get in touch with you. Please note that customer service is included only in paid packages. </em> </div> </article> <div class="c-helpful was-this-helpful"> <h2 class="c-helpful__text">Was this article helpful? 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