Aspyr - Support

<html> <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("http://support.aspyr.com:80/","20081220063104","https://web.archive.org/","web","/_static/", "1229754664"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" />  <title>Aspyr - Support</title>   <link rel="stylesheet" href="/web/20081220063104cs_/http://support.aspyr.com/cerberus-support-center/themes/new_site/cerberus-theme.css" type="text/css"> </head> <body topmargin="0" leftmargin="0" marginheight="0" marginwidth="0" bgcolor="#444a4e"> <div align="center"><div class="wrapper">   <img src="/web/20081220063104im_/http://support.aspyr.com/header.gif" class="header"> <br>  <table cellpadding="4" cellspacing="0" border="0" width="800"> <tr> <td valign="top" width="200"> <table cellpadding="0" cellspacing="0" border="0" width="100%" id="box"> <tr> <td class="boxtitle"> <div style="float:left;background-color:7298cb;width:100px;_width:104px;padding-left:4px;"><span style="float:left;">Main Menu</span><img src="/web/20081220063104im_/http://support.aspyr.com/cerberus-support-center/includes/images/subheader_bar_start.gif" border="0" style="float:right;_margin-left:2px;"></div> <div style="float:right;background-image:url(/web/20081220063104im_/http://support.aspyr.com/cerberus-support-center/includes/images/subheader_bar.gif);background-repeat: repeat-x; 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width:52px;"> </div> </td> </tr> <tr> <td> <table width="100%" border="0" align="center" cellpadding="3" cellspacing="0" bgcolor="a4bad8"> <form action="https://web.archive.org/web/20081220063104/http://support.aspyr.com/index.php?x="> <input type="hidden" name="mod_id" value="2"> <tr> <td class="box_content_text">Ask a question using natural language. Try to include as much information as possible: </td> </tr> <tr> <td align="center"> <textarea name="kb_ask" rows="4" class="home_input" style="width:99%;"></textarea><br> </td> </tr> <tr align="center" valign="top"> <td height="30"><span class="box_content_cell"><input type="submit" class="home_button" value="Find" style="width:99%;"></span> </td> </tr> </form> </table> </td> </tr> </table> <br> <table width="100%" border="0" cellspacing="0" cellpadding="0" id="box"> <tr> <td class="boxtitle"> <div style="float:left;background-color:7298cb;width:100px;_width:110px;padding-left:4px;"><span style="float:left;">Contact Us</span><img src="/web/20081220063104im_/http://support.aspyr.com/cerberus-support-center/includes/images/subheader_bar_start.gif" border="0" , style="float:right;_margin-left:2px;"></div> <div style="float:right;background-image:url(/web/20081220063104im_/http://support.aspyr.com/cerberus-support-center/includes/images/subheader_bar.gif);background-repeat: repeat-x; width:87px;_width:81px;"> </div> </td> </tr> <tr> <td> <table border="0" cellpadding="2" cellspacing="1" width="100%"> <tbody> <tr> <td class="box_content_text">Aspyr Media, Inc.<br> P. O. Box 5861<br> Austin, TX 78763<br> <br> PH: 512-708-8100<br> FAX: 512-708-9595 <br> Monday-Friday 10AM to 6PM (Central)<br> </td> </tr> </tbody> </table> </td> </tr> </table> <br> </td> <td valign="top" width="600"> <table width="100%" border="0" cellspacing="0" cellpadding="0" id="big-box"> <tr> <td class="boxtitle" style="background-image:url(/web/20081220063104im_/http://support.aspyr.com/cerberus-support-center/includes/images/subheader_bar.gif);background-repeat:repeat-x;"> <div style="float:left;background-color:7298cb;width:374px;_width:385px;padding-left:4px;"><span style="float:left;"><b>Welcome to the Aspyr Technical Support Center!</b></span><img src="/web/20081220063104im_/http://support.aspyr.com/cerberus-support-center/includes/images/subheader_bar_start.gif" border="0" , style="float:right;_margin-left:2px;"></div> <div style="float:right;background-image:url(/web/20081220063104im_/http://support.aspyr.com/cerberus-support-center/includes/images/subheader_bar.gif);background-repeat: repeat-x; width:206px;_width:199px;"> </div> </td> </tr> <tr> <td class="blue_back"> <table border="0" cellpadding="2" cellspacing="1" width="100%" bgcolor="#a4bad8"> <tbody> <tr> <td class="box_content_text"><b>Support for all JoWooD/Dreamcatcher games can be found at: </b>: <a href="https://web.archive.org/web/20081220063104/http://www.dreamcatchergames.com/dci/forms/tech_support.php" target="_blank"> Dreamcatcher Support</a> <br><br> If you are experiencing technical issues with our software and need to contact our Support Staff, please be sure to have all of the System Specifications of your computer at hand, as these will be required when submitting a ticket. If you are unsure of how to check for this information, click on the Knowledgebase article below entitled "Where do I find the System Specifications for my computer?" for instructions regarding this. Then click on the "Open a Ticket" link in order to send us an email so that we can assist you. <br><br> <p><b>Before submitting a request for technical support, please browse our Knowledgebase for a list of game issues and their solutions, as well as a list of patches available for download.</b></td> </tr> </tbody> </table> </td> </tr> </table> <br> <table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr> <td valign="top" align="center"><table width="280" border="0" cellpadding="1" cellspacing="0" class="menubox_border_idle" onmouseover="this.className='menubox_border_active';" onmouseout="this.className='menubox_border_idle';"> <tr> <td valign="top" align="center"><table width="100%" border="0" cellpadding="3" cellspacing="0" class="menubox_idle" onmouseover="this.className='menubox_active';" onmouseout="this.className='menubox_idle';"> <tr> <td valign="top"><table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr> <td width="64" height="64" align="center" bgcolor="#E6E6E6"><img src="/web/20081220063104im_/http://support.aspyr.com/cerberus-support-center/includes/images/crystal/48x48/icon_open_ticket.gif"></td> <td width="10"> </td> <td width="204" class="box_content_text" valign="top"><a href="https://web.archive.org/web/20081220063104/http://support.aspyr.com/index.php?x=&mod_id=4" class="url_lg">Open a Ticket</a><br> Need assistance? Open up a ticket and let our team know what we can do to help! </td> </tr> </table></td> </tr> </table></td> </tr> </table> </td> <td valign="top" align="center"><table width="280" border="0" cellpadding="1" cellspacing="0" class="menubox_border_idle" onmouseover="this.className='menubox_border_active';" onmouseout="this.className='menubox_border_idle';"> <tr> <td valign="top" align="center"><table width="100%" border="0" cellpadding="3" cellspacing="0" class="menubox_idle" onmouseover="this.className='menubox_active';" onmouseout="this.className='menubox_idle';"> <tr> <td valign="top"><table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr> <td width="64" height="64" align="center" bgcolor="#E6E6E6"><img src="/web/20081220063104im_/http://support.aspyr.com/cerberus-support-center/includes/images/crystal/48x48/icon_ticket_history.gif"></td> <td width="10"> </td> <td width="204" class="box_content_text" valign="top"><a href="https://web.archive.org/web/20081220063104/http://support.aspyr.com/index.php?x=&mod_id=5" class="url_lg">Ticket History</a><br> Review your past ticket history and read or reply to open tickets. </td> </tr> </table></td> </tr> </table></td> </tr> </table> </td> </tr> <tr> <td height="8" colspan="2"><img src="/web/20081220063104im_/http://support.aspyr.com/cerberus-support-center/includes/images/spacer.gif" width="1" height="8"></td> </tr> <tr> <td valign="top" align="center"><table width="280" border="0" cellpadding="1" cellspacing="0" class="menubox_border_idle" onmouseover="this.className='menubox_border_active';" onmouseout="this.className='menubox_border_idle';"> <tr> <td valign="top" align="center"><table width="100%" border="0" cellpadding="3" cellspacing="0" class="menubox_idle" onmouseover="this.className='menubox_active';" onmouseout="this.className='menubox_idle';"> <tr> <td align="center" valign="top"><table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr> <td width="64" height="64" align="center" bgcolor="#E6E6E6"><img src="/web/20081220063104im_/http://support.aspyr.com/cerberus-support-center/includes/images/crystal/48x48/icon_knowledgebase.gif"></td> <td width="10"> </td> <td width="204" class="box_content_text" valign="top"><a href="https://web.archive.org/web/20081220063104/http://support.aspyr.com/index.php?x=&mod_id=2" class="url_lg">Browse Knowledgebase</a><br> Need an answer fast? Browse our knowledgebase for articles on a broad range of topics. </td> </tr> </table></td> </tr> </table></td> </tr> </table> </td> <td valign="top" align="center"><table width="280" border="0" cellpadding="1" cellspacing="0" class="menubox_border_idle" onmouseover="this.className='menubox_border_active';" onmouseout="this.className='menubox_border_idle';"> <tr> <td valign="top" align="center"><table width="100%" border="0" cellpadding="3" cellspacing="0" class="menubox_idle" onmouseover="this.className='menubox_active';" onmouseout="this.className='menubox_idle';"> <tr> <td valign="top"><table width="100%" border="0" cellspacing="0" cellpadding="0"> <tr> <td width="64" height="64" align="center" bgcolor="#E6E6E6"><img src="/web/20081220063104im_/http://support.aspyr.com/cerberus-support-center/includes/images/crystal/48x48/icon_my_account.gif"></td> <td width="10"> </td> <td width="204" class="box_content_text" valign="top"><a href="https://web.archive.org/web/20081220063104/http://support.aspyr.com/index.php?x=&mod_id=3" class="url_lg">My Account</a><br> Manage your contact information and set your personal preferences. </td> </tr> </table></td> </tr> </table></td> </tr> </table> </td> </tr> </tr> </table> <br> <table cellpadding="0" cellspacing="0" border="0" width="100%" style="border: 1px solid #444a4e;"> <tr> <td class="blue_back"> <table cellpadding="0" cellspacing="0" border="0" class="blue_back" width="100%"> <tr> <td width="519" class="boxtitle"> <div style="float:left;background-color:7298cb;width:383px;_width:387px;padding-left:4px;"><span style="float:left;">Most Viewed Knowledgebase Articles</span><img src="/web/20081220063104im_/http://support.aspyr.com/cerberus-support-center/includes/images/subheader_bar_start.gif" border="0" , style="float:right;_margin-left:2px;"></div> <div style="float:right;background-image:url(/web/20081220063104im_/http://support.aspyr.com/cerberus-support-center/includes/images/subheader_bar.gif);background-repeat: repeat-x; width:114px;"> </div> </td>  <td width="90" class="kb_most_viewed_views">Views</td> </tr> <td colspan="3"><table cellpadding="3" cellspacing="0" border="0" width="100%"> <tr class="kb_alt_bg_2"> <td> <img src="/web/20081220063104im_/http://support.aspyr.com/cerberus-support-center/includes/images/crystal/16x16/icon_kb_article.gif" align="absmiddle"> <a href="https://web.archive.org/web/20081220063104/http://support.aspyr.com/index.php?x=&mod_id=2&id=498" class="url">Guitar Hero III: Legends of Rock Patch v.1.1</a> </td> <td align="center" valign="middle" class="box_content_text">58440</td> </tr> <tr class="kb_alt_bg_1"> <td> <img src="/web/20081220063104im_/http://support.aspyr.com/cerberus-support-center/includes/images/crystal/16x16/icon_kb_article.gif" align="absmiddle"> <a href="https://web.archive.org/web/20081220063104/http://support.aspyr.com/index.php?x=&mod_id=2&id=43" class="url">Call of Duty: "CD key in use" error</a> </td> <td align="center" valign="middle" class="box_content_text">30543</td> </tr> <tr class="kb_alt_bg_2"> <td> <img src="/web/20081220063104im_/http://support.aspyr.com/cerberus-support-center/includes/images/crystal/16x16/icon_kb_article.gif" align="absmiddle"> <a href="https://web.archive.org/web/20081220063104/http://support.aspyr.com/index.php?x=&mod_id=2&id=147" class="url">SimCity 4 Patch version 1.0.2</a> </td> <td align="center" valign="middle" class="box_content_text">19989</td> </tr> <tr class="kb_alt_bg_1"> <td> <img src="/web/20081220063104im_/http://support.aspyr.com/cerberus-support-center/includes/images/crystal/16x16/icon_kb_article.gif" align="absmiddle"> <a href="https://web.archive.org/web/20081220063104/http://support.aspyr.com/index.php?x=&mod_id=2&id=12" class="url">Mac OS X 10.1.5: Troubleshooting permissions issues.</a> </td> <td align="center" valign="middle" class="box_content_text">17551</td> </tr> <tr class="kb_alt_bg_2"> <td> <img src="/web/20081220063104im_/http://support.aspyr.com/cerberus-support-center/includes/images/crystal/16x16/icon_kb_article.gif" align="absmiddle"> <a href="https://web.archive.org/web/20081220063104/http://support.aspyr.com/index.php?x=&mod_id=2&id=474" class="url">Guitar Hero III seems out of sync.</a> </td> <td align="center" valign="middle" class="box_content_text">16582</td> </tr> <tr class="kb_alt_bg_1"> <td> <img src="/web/20081220063104im_/http://support.aspyr.com/cerberus-support-center/includes/images/crystal/16x16/icon_kb_article.gif" align="absmiddle"> <a href="https://web.archive.org/web/20081220063104/http://support.aspyr.com/index.php?x=&mod_id=2&id=40" class="url">Stubbs the Zombie - PC: "Stubbs.exe has encountered an error and needs to shut down."</a> </td> <td align="center" valign="middle" class="box_content_text">16257</td> </tr> <tr class="kb_alt_bg_2"> <td> <img src="/web/20081220063104im_/http://support.aspyr.com/cerberus-support-center/includes/images/crystal/16x16/icon_kb_article.gif" align="absmiddle"> <a href="https://web.archive.org/web/20081220063104/http://support.aspyr.com/index.php?x=&mod_id=2&id=1" class="url">Where do I find the System Specifications for my computer?</a> </td> <td align="center" valign="middle" class="box_content_text">14914</td> </tr> <tr class="kb_alt_bg_1"> <td> <img src="/web/20081220063104im_/http://support.aspyr.com/cerberus-support-center/includes/images/crystal/16x16/icon_kb_article.gif" align="absmiddle"> <a href="https://web.archive.org/web/20081220063104/http://support.aspyr.com/index.php?x=&mod_id=2&id=473" class="url">Guitar Hero III Performance Issues.</a> </td> <td align="center" valign="middle" class="box_content_text">14587</td> </tr> <tr class="kb_alt_bg_2"> <td> <img src="/web/20081220063104im_/http://support.aspyr.com/cerberus-support-center/includes/images/crystal/16x16/icon_kb_article.gif" align="absmiddle"> <a href="https://web.archive.org/web/20081220063104/http://support.aspyr.com/index.php?x=&mod_id=2&id=127" class="url">Dreamfall: Game does not install</a> </td> <td align="center" valign="middle" class="box_content_text">12311</td> </tr> <tr class="kb_alt_bg_1"> <td> <img src="/web/20081220063104im_/http://support.aspyr.com/cerberus-support-center/includes/images/crystal/16x16/icon_kb_article.gif" align="absmiddle"> <a href="https://web.archive.org/web/20081220063104/http://support.aspyr.com/index.php?x=&mod_id=2&id=500" class="url">Guitar Hero III Mac Patch v1.1</a> </td> <td align="center" valign="middle" class="box_content_text">12284</td> </tr> </table> </td> </tr> </table> </td> </tr> </table> <br> </td> </tr> </table>  </div></div> </body> </html>

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