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<!DOCTYPE html><html lang="en"><head><link rel="stylesheet" type="text/css" href="https://helprace.com/wp-content/cache/minify/1/61662.css?x65391" media="all" /><title>Issue Tracking | Helprace</title><meta charset="UTF-8" /><meta http-equiv="X-UA-Compatible" content="IE=edge" /><link rel="apple-touch-icon" sizes="180x180" href="/apple-touch-icon.png?x65391&v=zXd9XQ4Enj"><link rel="icon" type="image/png" sizes="32x32" href="/favicon-32x32.png?x65391&v=zXd9XQ4Enj"><link rel="icon" type="image/png" sizes="16x16" href="/favicon-16x16.png?x65391&v=zXd9XQ4Enj"><link rel="manifest" href="/manifest.json?x65391&v=zXd9XQ4Enj"><link rel="mask-icon" href="/safari-pinned-tab.svg?x65391&v=zXd9XQ4Enj" color="#5bbad5"><link rel="shortcut icon" href="/favicon.ico?x65391&v=zXd9XQ4Enj"><meta name="theme-color" content="#1799b1"><meta name="viewport" content="width=device-width, initial-scale=1.0, user-scalable=yes" /><meta property="og:image" content="//helprace.com/img/logo-helprace.png" /> <script async type="text/javascript" src="https://helprace.com/wp-content/cache/minify/1/828a9.js?x65391"></script>   <meta name="description" content="Teams can overlook errors and issues can be lost forever. Helprace is issue tracking software built for everyone. Ensure your customers, project management teams and development teams works as productively as possible. Understand what your users are bumping into and let them know you're there." /><link rel="canonical" href="https://helprace.com/issue-tracking" /><link rel='dns-prefetch' href='//s.w.org' /><link rel='https://api.w.org/' href='https://helprace.com/wp-json/' /><link rel="alternate" type="application/json+oembed" href="https://helprace.com/wp-json/oembed/1.0/embed?url=https%3A%2F%2Fhelprace.com%2Fissue-tracking" /><link rel="alternate" type="text/xml+oembed" href="https://helprace.com/wp-json/oembed/1.0/embed?url=https%3A%2F%2Fhelprace.com%2Fissue-tracking&format=xml" /><link rel="alternate" hreflang="en" href="https://helprace.com/issue-tracking" title="us" /><meta name="twitter:widgets:link-color" content="#000000" /><meta name="twitter:widgets:border-color" content="#000000" /><meta name="twitter:partner" content="tfwp" /><meta name="twitter:card" content="summary_large_image" /><meta name="twitter:title" content="Issue Tracking" /><meta name="twitter:site" content="@helpracing" /></head><body class="b-body"><div class="b-slider__slides-container" id="move_text" style="display:none;"><div class="b-slider__item b-main-text"><h1>Issue Tracking and Issue Management Software - Helprace</h1><p>Do you need issue management software? That’s a difficult question to answer. But issues, bugs and defects can throw a wrench in your product development cycle or product feedback initiative. And trying to handle all these tasks and bugs can be considered to be issue tracking, bug tracking and the like. In the end, it’s all a difficult job to do good.</p><hr/><p>This is essentially what issue tracking inspired task management is all about. It is designed to be a collaborative endeavor. How these issues tracking processes are implemented, tracked and executed can mean the success or failure of a project.<h2>Do you need issues tracking or bug management software?</h2><p>Why should you worry about your issue tracking? What if you don’t even need it? Aside from <a href="//helprace.com/idea-management">idea management</a>, which can help in product prioritization and establish a direction in which your company can grow, it’s just as important to NOT get carried away with all the future features and think about the issues you’re facing now.</p><p>An issue management system will always ensure that you’re on top of all the tasks. These tasks are designed to offer you the clarity in data-driven decision organization. All this is a result of a feedback cycle that Helprace offers as part of its support solutions.</p><h3>Extensive User Options with your issue tracking page</h3><p>An unanswered question is filtered out in your admin panel, activity feed or moderation feed. Furthermore, if your customers don’t have the time to voice their issue, bug or complaint, you can do it for them, even without leaving your admin panel. For example, you can add issues on behalf of users, vote for issues on behalf of users. You can also control content on your page – including the order these issues show up. In short, there’s a full array of issue management options available to your disposal.</p><h3>Organize issues by issue tracking progress or importance</h3><p>One great feature of Helprace (which also applies to its <a href="//helprace.com/faq-software">FAQ software</a> component) is that is has colorful badges you can assign to the statuses of various issue tracking stages. This is easily accessible and always draws your attention to what’s most important. Filter through them with your activity and moderation, and easily switch the status once it gets enough votes from your user base.</p><h3>Flexible exportation of your issue tracking documentation</h3><p>If you have an existing document depository, you can export data with the use of the Helprace API or Webhooks. You can also enable SSO (single sign-on) or restrict IPs, or disable anonymous logins. In short, your privacy and access preferences are treated with importance at Helprace.</p><p>It doesn’t matter how many problems or issues you deal with. Add them to sub-categories or add separate forums or even private ones for internal issue tracking. Best of all, organize your data the exact way you want it to appear on your self-service portal. You can design your site the exact way you want, complete with full integration to other Helprace support offerings (namely the <a href="//helprace.com/help-desk">help desk</a> and community options).</p><h2>Project management software capabilities of issue tracking</h2><p>Working as a team is not easy. The more people you have, and the more customers you have, the easier it is to get out of touch with everyone. Issues can get overlooked, critical bugs missed and defects ignored. Just keeping an excel sheet with your problems will not suffice – even an internal knowledge base software just won’t work. There’s just too much things to do during the day and all these lists and documentation can get quickly piled on and lost in the jumble of the daily grind.</p><p>So with adequate bug tracking (also known as issue tracking) software, all your questions and issues will be managed easily with the support portal in place.</p> <i class="clear"></i></div><div class="b-slider__item b-main-text"><p class="h1"> Related Searches</p> <i class="clear"></i></div></div> <script>document.cookie="select_apps=tickets; path=/; domain=.wp.chd";</script> <div class="b-main-content"><div class="b-top-slider-container b-top-slider-container_semiTransparentLogo"><div class="b-top-slider-container__inner"><div class="b-slider" id="top-slider"><div class="b-slider__slides-container"><div class="b-slider__item b-slider-text b-slider-text_simple"><div class="b-slider-text__h-big"> Issue Tracking <span class="narrow">&</span> Progress Management</div><p class="b-slider-text__p">Track the status of your issues and tasks throughout your workflows.<br class="rwd-break"> Communicate changes to site visitors, customers and teams</p><div class="b-slider-text__imageBottom"><div class="helpraceSlider"><div class="helpraceSlider__container"> <img class="helpraceSlider__item" alt="Helprace: Issue Tracking and Progress Management" src="/img/issue-tracking/header-image-admin.png?x65391" srcset="/img/issue-tracking/header-image-admin.png 1x, /img/issue-tracking/header-image-admin@2x.png 2x"> <img class="helpraceSlider__item" alt="Helprace: Ideas Portal" src="/img/issue-tracking/header-image-problems.png?x65391" srcset="/img/issue-tracking/header-image-problems.png 1x, /img/issue-tracking/header-image-problems@2x.png 2x"> <img class="helpraceSlider__item" alt="Helprace: Customer Question View" src="/img/issue-tracking/header-image-problem-page.png?x65391" srcset="/img/issue-tracking/header-image-problem-page.png 1x, /img/issue-tracking/header-image-problem-page@2x.png 2x"></div></div></div></div><div class="b-slider-pager"></div></div></div></div></div><div class="b-line b-content-wrapper b-content-wrapper_wide b-content-wrapper_noclear"><div class="b-content-wrapper__inner"><div class="b-content-wrapper__layout b-mainPageSection"><div class="b-grid b-grid_verMargin_60 b-grid_itemsHorMargin_10"><div class="b-grid__item"><div class="b-grid__itemInner"><p class="h2 h2_aboutDarkBlue">Portal</p> <img class="b-image_verMargin_30" alt="Create Public or Private Issue Portals" src="/img/idea-management/channels/portal.png?x65391" srcset="/img/idea-management/channels/portal.png 1x, /img/idea-management/channels/portal@2x.png 2x"><p class="h2_home h1_align_center"> Create Public or<br> Private Issue Portals</p></div></div><div class="b-grid__item"><div class="b-grid__itemInner"><p class="h2 h2_aboutDarkBlue">Widget</p> <img class="b-image_verMargin_30" alt="Gather Feedback Anywhere on Your Site" src="/img/idea-management/channels/widget.png?x65391" srcset="/img/idea-management/channels/widget.png 1x, /img/idea-management/channels/widget@2x.png 2x"><p class="h2_home h1_align_center"> Gather Feedback<br>Anywhere on Your Site</p></div></div><div class="b-grid__item"><div class="b-grid__itemInner"><p class="h2 h2_aboutDarkBlue">Phone</p> <img class="b-image_verMargin_30" alt="Collect Issues from Phone Calls" src="/img/idea-management/channels/phone.png?x65391" srcset="/img/idea-management/channels/phone.png 1x, /img/idea-management/channels/phone@2x.png 2x"><p class="h2_home h1_align_center"> Collect Issues<br>from Phone Calls</p></div></div></div></div><p class="h2 h2_aboutDarkBlue" style="margin-top:80px;">Capture, Process & Resolve</p><h2 class="h2_home h1_align_center">Problem Management at Every Milestone</h2><div class="b-content-wrapper__layout b-mainPageSection"><div class="tour-block tour-block_verticalCenter tour-block_60_40 tabber"><div class="tour-right"><ul><li class="tabber-tab selected" onmouseover="showStep(this, '/img/issue-tracking/problem-lifespan/new.png');" data-srcset="/img/issue-tracking/problem-lifespan/new.png 1x, /img/issue-tracking/problem-lifespan/new@2x.png 2x"><div>New</div><p>Recently added issue unaddressed by product team</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/issue-tracking/problem-lifespan/acknowledged.png');" data-srcset="/img/issue-tracking/problem-lifespan/acknowledged.png 1x, /img/issue-tracking/problem-lifespan/acknowledged@2x.png 2x"><div>Acknowledged</div><p>Issue accepted and progress timeline established</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/issue-tracking/problem-lifespan/in-progress.png');" data-srcset="/img/issue-tracking/problem-lifespan/in-progress.png 1x, /img/issue-tracking/problem-lifespan/in-progress@2x.png 2x"><div>In Progress</div><p>Work started and release slated by certain time period</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/issue-tracking/problem-lifespan/solved.png');" data-srcset="/img/issue-tracking/problem-lifespan/solved.png 1x, /img/issue-tracking/problem-lifespan/solved@2x.png 2x"><div>Solved</div><p>Issue has been resolved and fully implemented</p></li></ul></div><div class="tour-left tour-left_noPadding tour-image tour-image_border"> <img class="tabber-image" alt="Problem Management at Every Milestone" src="/img/issue-tracking/problem-lifespan/new.png?x65391" srcset="/img/issue-tracking/problem-lifespan/new.png 1x, /img/issue-tracking/problem-lifespan/new@2x.png 2x"></div></div></div> <i class="dashed-line"></i><p class="h2 h2_aboutDarkBlue">Draw Attention to the Important</p><h2 class="h2_home h1_align_center">Control All Communication and Interactions</h2><div class="b-content-wrapper__layout b-mainPageSection"><div class="tour-block tour-block_verticalCenter tabber"><div class="tour-left tour-text"><ul><li class="tabber-tab selected" onmouseover="showStep(this, '/img/issue-tracking/control/posting-without-signup.png');" data-srcset="/img/issue-tracking/control/posting-without-signup.png 1x, /img/issue-tracking/control/posting-without-signup@2x.png 2x"><div>Hassle Free Posting</div><p>Allow users to report issues without the need to register or log in</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/issue-tracking/control/duplicate-detection.png');" data-srcset="/img/issue-tracking/control/duplicate-detection.png 1x, /img/issue-tracking/control/duplicate-detection@2x.png 2x"><div>Duplicate Detection</div><p>Similar content finder for teams to detect and merge duplicates</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/issue-tracking/control/close-comments.png');" data-srcset="/img/issue-tracking/control/close-comments.png 1x, /img/issue-tracking/control/close-comments@2x.png 2x"><div>Close to Comments</div><p>Lock resolved discussions automatically or disable comments when needed</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/issue-tracking/control/moderation.png');" data-srcset="/img/issue-tracking/control/moderation.png 1x, /img/issue-tracking/control/moderation@2x.png 2x"><div>Moderation</div><p>Approve posts before they go live or review them afterwards</p></li></ul></div><div class="tour-right tour-image tour-image tour-image_border"> <img class="tabber-image" alt="Control All Communication and Interactions" src="/img/issue-tracking/control/posting-without-signup.png?x65391" srcset="/img/issue-tracking/control/posting-without-signup.png 1x, /img/issue-tracking/control/posting-without-signup@2x.png 2x"></div></div></div> <i class="dashed-line"></i><p class="h2 h2_aboutDarkBlue">Collaborate During the Life Cycle</p><h2 class="h2_home h1_align_center">Manage Input Between Teams and Customers</h2><div class="b-content-wrapper__layout b-mainPageSection"><div class="tour-block tour-block_verticalCenter tour-block_35_65 tabber wide-image"><div class="tour-left"><ul><li class="tabber-tab" onmouseover="showStep(this, '/img/issue-tracking/topic-view/status.png');" data-srcset="/img/issue-tracking/topic-view/status.png 1x, /img/issue-tracking/topic-view/status@2x.png 2x" data-top="10px" data-left="291px"><div>Set Status</div><p>Update and inform customers of problem status</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/issue-tracking/topic-view/voting.png', '/img/issue-tracking/topic-view/voting-b.png');" data-srcset="/img/issue-tracking/topic-view/voting.png 1x, /img/issue-tracking/topic-view/voting@2x.png 2x" data-top="11px" data-left="367px" data-srcset2="/img/issue-tracking/topic-view/voting-b.png 1x, /img/issue-tracking/topic-view/voting-b@2x.png 2x" data-top2="478px" data-left2="382px"><div>Vote</div><p>Vote for an important topic or helpful solution</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/issue-tracking/topic-view/related-topics.png');" data-srcset="/img/issue-tracking/topic-view/related-topics.png 1x, /img/issue-tracking/topic-view/related-topics@2x.png 2x" data-top="-6px" data-left="448px"><div>Show Related Topics</div><p>Similar posts keep the answer within reach</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/issue-tracking/topic-view/following.png');" data-srcset="/img/issue-tracking/topic-view/following.png 1x, /img/issue-tracking/topic-view/following@2x.png 2x" data-top="148px" data-left="328px"><div>Follow Discussions</div><p>Subscribe to topic updates that matter to you</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/issue-tracking/topic-view/sharing-b.png');" data-srcset="/img/issue-tracking/topic-view/sharing-b.png 1x, /img/issue-tracking/topic-view/sharing-b@2x.png 2x" data-top="139px" data-left="209px"><div>Share with Others</div><p>Share topics on social media or by email</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/issue-tracking/topic-view/best-reply.png');" data-srcset="/img/issue-tracking/topic-view/best-reply.png 1x, /img/issue-tracking/topic-view/best-reply@2x.png 2x" data-top="193px" data-left="0px"><div>Mark Best Reply</div><p>Pin the best answer to the top of the discussion</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/issue-tracking/topic-view/discussions.png');" data-srcset="/img/issue-tracking/topic-view/discussions.png 1x, /img/issue-tracking/topic-view/discussions@2x.png 2x" data-top="430px" data-left="0px"><div>Discuss</div><p>Talk to prospects, customers and team members</p></li></ul></div><div class="tour-right tabber-image-container"> <img class="tabber-image tabber-image_static tabber-image_static_left" src="/img/issue-tracking/topic-view/topic-view.png?x65391" srcset="/img/issue-tracking/topic-view/topic-view.png 1x, /img/issue-tracking/topic-view/topic-view@2x.png 2x" alt="Collaborate During the Life Cycle"> <img class="tabber-image tabber-image_fly" src="/img/transparent.png?x65391" alt=""> <img class="tabber-image tabber-image_fly tabber-image_b" src="/img/transparent.png?x65391" alt="Manage Input Between Teams and Customers"></div></div></div> <i class="dashed-line"></i><p class="h2 h2_aboutDarkBlue">Get Fewer Support Emails</p><div class="b-content-wrapper__layout b-mainPageSection b-content-wrapper_wide helpraceSliderWrapper"><p class="h2_home h1_align_center" style="padding-bottom: 10px;"> <span class="helpraceSlider__title">Integrate your contact form with your issue list</span></p><p class="h2_home h1_align_center"> <span class="helpraceSlider__title">Show relevant incidents and avoid repeat emails</span></p><div class="helpraceSlider helpraceSlider_cssFade"><div class="helpraceSlider__container"><div class="helpraceSlider__item"> <img src="/img/issue-tracking/smart-suggestions.png?x65391" srcset="/img/issue-tracking/smart-suggestions.png 1x, /img/issue-tracking/smart-suggestions@2x.png 2x" alt="Get Fewer Support Emails"></div></div></div></div> <i class="dashed-line"></i><p class="h2 h2_aboutDarkBlue">Boost Team Productivity</p><h2 class="h2_home h1_align_center">Powerful Community Management Tools</h2><div class="b-content-wrapper__layout b-mainPageSection"><div class="tour-block tour-block_verticalCenter tour-block_60_40 tabber"><div class="tour-right"><ul><li class="tabber-tab selected" onmouseover="showStep(this, '/img/issue-tracking/productivity/vote-on-behalf-of-user.png');" data-srcset="/img/issue-tracking/productivity/vote-on-behalf-of-user.png 1x, /img/issue-tracking/productivity/vote-on-behalf-of-user@2x.png 2x"><div>Actions on Behalf of Users</div><p>Post and vote on behalf of those that don't have time to participate</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/issue-tracking/productivity/merge-topics.png');" data-srcset="/img/issue-tracking/productivity/merge-topics.png 1x, /img/issue-tracking/productivity/merge-topics@2x.png 2x"><div>Merge Topics Together</div><p>Merge duplicates & combine discussions into one</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/issue-tracking/productivity/activity-stream.png');" data-srcset="/img/issue-tracking/productivity/activity-stream.png 1x, /img/issue-tracking/productivity/activity-stream@2x.png 2x"><div>Activity Stream</div><p>Catch everything that happens within your community</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/issue-tracking/productivity/common-problems.png');" data-srcset="/img/issue-tracking/productivity/common-problems.png 1x, /img/issue-tracking/productivity/common-problems@2x.png 2x"><div>Common Problems</div><p>Gauge the severity of a problem according to your customers</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/issue-tracking/productivity/intelligent-search.png');" data-srcset="/img/issue-tracking/productivity/intelligent-search.png 1x, /img/issue-tracking/productivity/intelligent-search@2x.png 2x"><div>Intelligent Search</div><p>Find what you need with a simple search that indexes answers in real-time</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/issue-tracking/productivity/topic-linking.png');" data-srcset="/img/issue-tracking/productivity/topic-linking.png 1x, /img/issue-tracking/productivity/topic-linking@2x.png 2x"><div>Topic Linking</div><p>Easily link to content in tickets, articles and other topics</p></li></ul></div><div class="tour-left tour-image tour-image_border"> <img src="/img/issue-tracking/productivity/vote-on-behalf-of-user.png?x65391" srcset="/img/issue-tracking/productivity/vote-on-behalf-of-user.png 1x, /img/issue-tracking/productivity/vote-on-behalf-of-user@2x.png 2x" class="tabber-image" alt="Powerful Community Management Tools"></div></div></div> <i class="dashed-line"></i><p class="h2 h2_aboutDarkBlue">Make Helprace Your Own</p><div class="b-content-wrapper__layout b-mainPageSection"><div class="tour-block tour-block_verticalCenter tabber"><div class="tour-left tour-text"><ul><li class="tabber-tab selected" onmouseover="showStep(this, '/img/community/customization/dont-hold-back.png');" data-srcset="/img/community/customization/dont-hold-back.png 1x, /img/community/customization/dont-hold-back@2x.png 2x"><div>Don't Hold Back</div><p>Share all types of graphics, code snippets and videos in discussions</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/customization/change-layout.png');" data-srcset="/img/community/customization/change-layout.png 1x, /img/community/customization/change-layout@2x.png 2x"><div>Change the Layout</div><p>Customize the header, footer and CSS of your community</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/customization/spaces.png');" data-srcset="/img/community/customization/spaces.png 1x, /img/community/customization/spaces@2x.png 2x"><div>Create Multiple Sites</div><p>Create multiple sites to accommodate multiple products, services or departments</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/customization/private-community.png');" data-srcset="/img/community/customization/private-community.png 1x, /img/community/customization/private-community@2x.png 2x"><div>Private Forums</div><p>Make your entire community private or restrict access to specific forums</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/customization/languages.png');" data-srcset="/img/community/customization/languages.png 1x, /img/community/customization/languages@2x.png 2x"><div>Multiple Languages</div><p>Create your community in any language</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/customization/custom-domain.png');" data-srcset="/img/community/customization/custom-domain.png 1x, /img/community/customization/custom-domain@2x.png 2x"><div>Custom Domain</div><p>Make your brand stand out. Assign a custom domain alias to your community</p></li></ul></div><div class="tour-right tour-image tour-image tour-image_border"> <img class="tabber-image" src="/img/community/customization/dont-hold-back.png?x65391" srcset="/img/community/customization/dont-hold-back.png 1x, /img/community/customization/dont-hold-back@2x.png 2x" alt="Make Helprace Your Own"></div></div></div> <i class="dashed-line"></i><p class="h2 h2_aboutDarkBlue">Teams, User Groups and Organizations</p><div class="b-content-wrapper__layout b-mainPageSection"><div class="tour-block tour-block_verticalCenter tour-block_60_40 tabber"><div class="tour-right"><ul><li class="tabber-tab" onmouseover="showStep(this, '/img/community/teams/vip-users.png', '/img/community/teams/groups.png');" data-srcset="/img/community/teams/vip-users.png 1x, /img/community/teams/vip-users@2x.png 2x" data-top="-4px" data-left="0px" data-srcset2="/img/community/teams/groups.png 1x, /img/community/teams/groups@2x.png 2x" data-top2="-48px" data-left2="265px"><div>User Groups</div><p>Engage with expert users, target beta testers and capture what your most valuable customers have to say</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/teams/tier-1-support.png', '/img/community/teams/teams.png');" data-srcset="/img/community/teams/tier-1-support.png 1x, /img/community/teams/tier-1-support@2x.png 2x" data-top="64px" data-left="0px" data-srcset2="/img/community/teams/teams.png 1x, /img/community/teams/teams@2x.png 2x" data-top2="20px" data-left2="265px"><div>Team Access</div><p>Involve development and technical staff in resolutions and ensure everyone's voice is heard</p></li><li class="tabber-tab" onmouseover="showStep(this, '/img/community/teams/acme-inc.png', '/img/community/teams/organizations.png');" data-srcset="/img/community/teams/acme-inc.png 1x, /img/community/teams/acme-inc@2x.png 2x" data-top="134px" data-left="0px" data-srcset2="/img/community/teams/organizations.png 1x, /img/community/teams/organizations@2x.png 2x" data-top2="90px" data-left2="265px"><div>Organizations</div><p>Gather suggestions from users of a specific organization or affiliation</p></li></ul></div><div class="tour-left tour-left_noPadding tabber-image-container"> <img class="tabber-image tabber-image_static tabber-image_static_left" src="/img/community/teams/space-restrictions.png?x65391" srcset="/img/community/teams/space-restrictions.png 1x, /img/community/teams/space-restrictions@2x.png 2x" alt="Teams, User Groups and Organizations"> <img class="tabber-image tabber-image_fly" src="/img/transparent.png?x65391" alt="Helprace"> <img class="tabber-image tabber-image_fly tabber-image_b" src="/img/transparent.png?x65391" alt="Teams, User Groups and Organizations"></div></div></div> <i class="dashed-line"></i><p class="h2 h2_aboutDarkBlue">Works on All Devices</p><div class="b-content-wrapper__layout b-mainPageSection"> <img class="tabber-image" src="/img/issue-tracking/works-on-all-devices.png?x65391" srcset="/img/issue-tracking/works-on-all-devices.png 1x, /img/issue-tracking/works-on-all-devices@2x.png 2x" alt="Works on All Devices"></div> <i class="dashed-line"></i><div class="b-content-wrapper__layout b-mainPageSection"><div class="tour-block"><p class="h2 h2_aboutDarkBlue">We're Not Done Yet!</p><h2 class="h2_home h1_align_center">You Might Like These Too</h2><div class="tour-three"><ul class="b-featuresList"><li class="b-featureItem"><div class="b-featureItem__header">Convert Topics</div><p>Move community topics to other feedback types and categories</p></li><li class="b-featureItem"><div class="b-featureItem__header">Categories</div><p>Organize and divide your community up for more specific discussions</p></li><li class="b-featureItem"><div class="b-featureItem__header">Search Suggestions</div><p>Search hints and suggestions retrieve content from across your Helprace</p></li></ul></div><div class="tour-three"><ul class="b-featuresList"><li class="b-featureItem"><div class="b-featureItem__header">Agent Collision Detection</div><p>Avoid overwrites and duplicate submissions by team members</p></li><li class="b-featureItem"><div class="b-featureItem__header">Crowdsource Your Support</div><p>Let customers help each other and reduce support loads for your team</p></li><li class="b-featureItem"><div class="b-featureItem__header">Developer API</div><p>Integrate your community with your website or app using Helprace REST API</p></li></ul></div><div class="tour-three"><ul class="b-featuresList"><li class="b-featureItem"><div class="b-featureItem__header">Feedback Widget</div><p>A tab on your website for customers to search for articles and provide feedback</p></li><li class="b-featureItem"><div class="b-featureItem__header">SSO</div><p>Integrate Helprace with the sign in system of your app or website</p></li><li class="b-featureItem"><div class="b-featureItem__header">Webhooks</div><p>Relay data to your system. Call a script on your server during events in Helprace</p></li></ul></div></div><div style="text-align: center; margin-top: -40px;"> <a class="b-button b-button_bordered" href="/features"><span class="b-button__label">+ 100s more features</span></a></div> <i class="dashed-line"></i></div></div></div><div class="b-line b-content-wrapper b-content-wrapper_noclear"><div class="b-clients"><p class="b-clients__header h2">Awesome Customer Service in Every Industry</p><p class="b-clients__text h4">Helprace customers make <a rel="nofollow" target="_blank" href="http://help.kustom.rocks/">mobile apps</a>, manufacture <a rel="nofollow" target="_blank" href="http://rdplastics.helprace.com/">plastic goods</a>, create <a rel="nofollow" target="_blank" href="http://nahimic.helprace.com/">audio solutions</a>, develop <a rel="nofollow" target="_blank" href="https://support.geograt.de/">geographic information systems</a>. They work in <a rel="nofollow" target="_blank" href="http://caswelleurope.helprace.com/">chemical</a>, <a rel="nofollow" target="_blank" href="http://community.tplat.it/">real estate</a>, and <a rel="nofollow" target="_blank" href="https://support.cryptfolio.com/">blockchain</a> industries.</p><div class="b-content-wrapper__layout"><div class="b-clients-images"> <span class="b-clients-images__item"> <span class="sprite sprite-codefactor"></span> </span> <span class="b-clients-images__item"> <span class="sprite sprite-heatmiser"></span> </span> <span class="b-clients-images__item"> <span class="sprite sprite-mystore"></span> </span> <span class="b-clients-images__item"> <span class="sprite sprite-nextour"></span> </span></div><div class="b-clients-images"> <span class="b-clients-images__item"> <span class="sprite sprite-bluepenguin"></span> </span> <span class="b-clients-images__item"> <span class="sprite sprite-lifelaunchr"></span> </span> <span class="b-clients-images__item"> <span class="sprite sprite-nside"></span> </span> <span class="b-clients-images__item"> <span class="sprite sprite-youzign"></span> </span></div></div></div></div> <i class="dashed-line"></i><div class="b-footer-signup"><p class="b-footer-signup__header h2"> Start Your Free 30 Day Trial</p><p class="b-footer-signup__text h4"> Make customers happy with amazing support <br> Be up and running in minutes</p><div class="b-footer-signup__buttonHolder"> <a class="b-button b-button_big" href="/signup"> <span class="b-button__label"> Try Helprace Free </span> </a></div></div><i class="dashed-line"></i><p class="h2 h2_aboutDarkBlue" style="margin-top:80px;">Looking for More?</p><h2 class="h2_home h1_align_center" style="margin-bottom:60px;">Learn more about our other solutions and apps</h2><div class="b-line b-content-wrapper b-content-wrapper_noclear b-content-wrapper_wide"><div class=""><div class="b-content-wrapper__layout b-mainPageSection"><div class="b-products"><div class="b-products__item"> <a class="b-products__itemInner" href="/community"><h2 class="h2_home">Customer Community & Feedback</h2><p class="h1 h1_home">Build Relationships</p><p class="h4">Show <strong>customers</strong> that you <strong>care</strong>. Listen to their concerns, <strong>collect feedback</strong> and build a product or service they want.</p> </a></div><div class="b-products__item"> <a class="b-products__itemInner" href="/knowledge-base"><h2 class="h2_home">Docs & Knowledge Base</h2><p class="h1 h1_home">Share Knowledge</p><p class="h4">Everything is at your fingertips with <strong>smart search</strong>, whether it's <strong>public docs site</strong> or <strong>internal knowledgebase</strong>.</p> </a></div><div class="b-products__item"> <a class="b-products__itemInner" href="/self-service-portal"><h2 class="h2_home">Self-Service Portal</h2><p class="h1 h1_home">Be Helpful 24/7</p><p class="h4">Reduce support loads with a <strong>self-service</strong> Docs site. Use the power of <strong>crowdsourcing</strong> and <strong>community</strong> when offering answers and collecting <strong>feedback</strong>.</p> </a></div><div class="b-products__item"> <a class="b-products__itemInner" href="/idea-management"><h2 class="h2_home">Ideas Lab</h2><p class="h1 h1_home">Collect Feedback</p><p class="h4">Tap into <strong>customer ideas</strong> when prioritizing tasks or building a <strong>roadmap</strong>. Make decisions based on concrete <strong>user feedback</strong>, not guesswork.</p> </a></div><div class="b-products__item"> <a class="b-products__itemInner" href="/faq-software"><h2 class="h2_home">Questions & Answers</h2><p class="h1 h1_home">Crowdsource Your FAQ</p><p class="h4">Involve customers in building a collection of relevant <strong>questions and answers</strong>. An always up-to-date <strong>FAQ</strong> with insights from customers as well as team members.</p> </a></div><div class="b-products__item"> <a class="b-products__itemInner" href="/help-desk"><h2 class="h2_home">Help Desk</h2><p class="h1 h1_home">Reduce Support Costs</p><p class="h4"><strong>Ticketing</strong> and <strong>knowledge base</strong> tightly integrated. 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