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Bose","targetpath":"/content/consumer_electronics/b2c/europe/websites/fr_fr/index/myaccount/dashboard.html","text":"Salut"}' href="/fr_fr/myaccount/dashboard.html"> </a> <div class="bose-accountWidget__subnav bose-serviceBar2016__custom--subnav"> <a class="bose-accountWidget__subnav-items" href="/fr_fr/myaccount/login.html" data-tracking-event="button-click" tabindex="-1" data-tracking-info='{"placement":"right","name":"Login","targetpath":"/content/consumer_electronics/b2c/europe/websites/fr_fr/index/myaccount/login.html","text":"Login"}' title="Connexion">Connexion</a> <a class="bose-accountWidget__subnav-items" href="/fr_fr/myaccount/registration.html" data-tracking-event="button-click" data-tracking-info='{"placement":"right","name":"Create Account","targetpath":"/content/consumer_electronics/b2c/europe/websites/fr_fr/index/myaccount/registration.html","text":"Create Account"}' title="Créer un compte" tabindex="-1">Créer un compte</a> </div> </div> <input type="hidden" class="bose-accountWidget__text--part1" value="Mon Bose"/> <input type="hidden" class="bose-accountWidget__text--part2" value="Salut"/> <a class="js-data-registrationPageUrl bose-accountWidget__hiddenRegistrationUrl" href="/fr_fr/myaccount/registration.html"></a> <input type="hidden" class="gigya-api-key" value="3_omYBUUOETzxO0VR7yk9Z-KLFf6S0i_STTe8zNCg4VCzwMy2nK5XIdsbKENbdtVZp"/> <a class="bose-serviceBar2016__item bose-serviceBar2016__itemNewVar bose-serviceBar2016__icon bose-serviceBar2016__iconNewVar bose-serviceBar2016__icon--location bose-serviceBar2016__icon--visible" href="/fr_fr/store_locator.html"> Magasins </a> <a aria-label="Mon panier" class="bose-serviceBar2016__shoppingCartArea bose-serviceBar2016__item bose-serviceBar2016__itemNewVar bose-serviceBar2016__icon bose-serviceBar2016__iconNewVar bose-serviceBar2016__icon--shoppingCartFull" href="/fr_fr/my-cart.html"> <span class="bose-serviceBar2016__label">Panier</span> </a> </div> </div> </div> <div class="bose-header2016__topnav bose-header__navBar--spacing"> <div class="bose-navBar2016" lpos="TopNavigation"> <ul class="bose-navBar2016__items"> <li class="bose-navBar2016__item -noChildren bose-navBar2016__menuItem--0"> <a data-tracking-event='navigation-click' data-tracking-info='{"name":"support","category":"support","type":"header"}' href="/fr_fr/support.html" target="_self" class="bose-navBar2016__btn" title="Page d’accueil Assistance"> <span class="bose-navBar2016__btnText">Page d’accueil Assistance</span> </a> </li> <li class="bose-navBar2016__item bose-navBar2016__menuItem--1"> <a aria-expanded="false" data-tracking-event='navigation-click' data-tracking-info='{"name":"support_product_finder","category":"support_product_finder","type":"header"}' href="/fr_fr/support/support_product_finder.html" target="_self" class="bose-navBar2016__btn" title="Assistance technique"> <span class="bose-navBar2016__btnText">Assistance technique</span> </a> <div class="bose-navBar2016__itemFoldout bose-navBarFoldout2016 bose-navBarFoldout2016" data-tracking-event='navigation-impression' data-tracking-info='{"category":"support_product_finder","type":"header"}'> <div class="bose-navBarFoldout2016__menuitemsWrapper"> <div class="bose-navBarFoldout2016__menuitemsWrapper__inner parent" lpos="SubNavigation"> <ul class="bose-navBarFoldout2016__menuitems parent"> <li class="bose-navBarFoldout2016__menuitem "> <a data-tracking-event='navigation-click' data-tracking-info='{"name":"bose_headphones_support","category":"support_product_finder","type":"header"}' href="/fr_fr/support/products/bose_headphones_support.html" target="_self" title="Casques et écouteurs" tabindex="-1"> <span class="bose-navBarFoldout2016__menuitemLabel ">Casques et écouteurs</span> </a> </li> <li class="bose-navBarFoldout2016__menuitem "> <a data-tracking-event='navigation-click' data-tracking-info='{"name":"bose_speakers_support","category":"support_product_finder","type":"header"}' href="/fr_fr/support/products/bose_speakers_support.html" target="_self" title="Enceintes et produits portables" tabindex="-1"> <span class="bose-navBarFoldout2016__menuitemLabel ">Enceintes et produits portables</span> </a> </li> <li class="bose-navBarFoldout2016__menuitem "> <a data-tracking-event='navigation-click' data-tracking-info='{"name":"bose_home_theater_support","category":"support_product_finder","type":"header"}' href="/fr_fr/support/products/bose_home_theater_support.html" target="_self" title="Barres de son et home cinéma" tabindex="-1"> <span class="bose-navBarFoldout2016__menuitemLabel ">Barres de son et home cinéma</span> </a> </li> <li class="bose-navBarFoldout2016__menuitem "> <a data-tracking-event='navigation-click' data-tracking-info='{"name":"bose_wellness_support","category":"support_product_finder","type":"header"}' href="/fr_fr/support/products/bose_wellness_support.html" target="_self" title="Sommeil" tabindex="-1"> <span class="bose-navBarFoldout2016__menuitemLabel ">Sommeil</span> </a> </li> </ul> <ul class="bose-navBarFoldout2016__menuitems parent"> <li class="bose-navBarFoldout2016__menuitem "> <a data-tracking-event='navigation-click' data-tracking-info='{"name":"headphone_accessories","category":"support_product_finder","type":"header"}' href="/content/consumer_electronics/b2c/europe/websites/fr_fr/category/headphone_accessories.html" target="_self" title="Casques, écouteurs et accessoires" tabindex="-1"> <span class="bose-navBarFoldout2016__menuitemLabel ">Casques, écouteurs et accessoires</span> </a> </li> <li class="bose-navBarFoldout2016__menuitem "> <a data-tracking-event='navigation-click' data-tracking-info='{"name":"speaker_accessories","category":"support_product_finder","type":"header"}' href="/content/consumer_electronics/b2c/europe/websites/fr_fr/category/speaker_accessories.html" target="_self" title="Accessoires pour enceinte" tabindex="-1"> <span class="bose-navBarFoldout2016__menuitemLabel ">Accessoires pour enceinte</span> </a> </li> <li class="bose-navBarFoldout2016__menuitem "> <a data-tracking-event='navigation-click' data-tracking-info='{"name":"support_product_finder","category":"support_product_finder","type":"header"}' href="/fr_fr/support/support_product_finder.html" target="_self" title="Parcourir toutes les catégories" tabindex="-1"> <span class="bose-navBarFoldout2016__menuitemLabel ">Parcourir toutes les catégories</span> </a> </li> <li class="bose-navBarFoldout2016__menuitem "> <a data-tracking-event='navigation-click' data-tracking-info='{"name":"support_product_finder","category":"support_product_finder","type":"header"}' href="/fr_fr/support/support_product_finder.html" target="_self" title="Recherche de produits" tabindex="-1"> <span class="bose-navBarFoldout2016__menuitemLabel ">Recherche de produits</span> </a> </li> </ul> <ul class="bose-navBarFoldout2016__menuitems parent"> <li class="bose-navBarFoldout2016__menuitem "> <a data-tracking-event='navigation-click' data-tracking-info='{"name":"service_and_repair_request","category":"support_product_finder","type":"header"}' href="/fr_fr/support/self_service/service_and_repair_request.html" target="_self" title="Réparation et remplacement" tabindex="-1"> <span class="bose-navBarFoldout2016__menuitemLabel ">Réparation et remplacement</span> </a> </li> <li class="bose-navBarFoldout2016__menuitem "> <a data-tracking-event='navigation-click' data-tracking-info='{"name":"product_registration","category":"support_product_finder","type":"header"}' href="/fr_fr/support/product_registration.html" target="_self" title="Enregistrer mon produit" tabindex="-1"> <span class="bose-navBarFoldout2016__menuitemLabel ">Enregistrer mon produit</span> </a> </li> <li class="bose-navBarFoldout2016__menuitem "> <a data-tracking-event='navigation-click' data-tracking-info='{"name":"product_warranty","category":"support_product_finder","type":"header"}' href="/fr_fr/legal/product_warranty.html" target="_self" title="Informations relatives à la garantie" tabindex="-1"> <span class="bose-navBarFoldout2016__menuitemLabel ">Informations relatives à la garantie</span> </a> </li> </ul> </div> </div> </div> </li> <li class="bose-navBar2016__item -noChildren bose-navBar2016__menuItem--2"> <a data-tracking-event='navigation-click' data-tracking-info='{"name":"service_and_repair_request","category":"service_and_repair_request","type":"header"}' href="/fr_fr/support/self_service/service_and_repair_request.html" target="_self" class="bose-navBar2016__btn" title="Réparation et remplacement"> <span class="bose-navBar2016__btnText">Réparation et remplacement</span> </a> </li> <li class="bose-navBar2016__item -noChildren bose-navBar2016__menuItem--3"> <a data-tracking-event='navigation-click' data-tracking-info='{"name":"track-my-order","category":"track-my-order","type":"header"}' href="/fr_fr/support/track-my-order.html" target="_self" class="bose-navBar2016__btn" title="Suivi de la commande"> <span class="bose-navBar2016__btnText">Suivi de la commande</span> </a> </li> <li class="bose-navBar2016__item -noChildren bose-navBar2016__menuItem--4"> <a data-tracking-event='navigation-click' data-tracking-info='{"name":"return_order","category":"return_order","type":"header"}' href="/fr_fr/return_order.html" target="_self" class="bose-navBar2016__btn" title="Retour"> <span class="bose-navBar2016__btnText">Retour</span> </a> </li> </ul>      <div class="bose-serviceBar2016__custom bose-serviceBar2016__item bose-serviceBar2016__itemNewVar" tabindex="0"> <a class="bose-serviceBar2016__item bose-serviceBar2016__itemNewVar bose-serviceBar2016__custom--navContent bose-serviceBar2016__custom--mobile " href="/fr_fr/index.html" target="_self" data-tracking-event="button-click" data-tracking-info='{"placement":"right","name":"Acheter Bose","targetpath":"/content/consumer_electronics/b2c/europe/websites/fr_fr/index.html"}'> <img class="bose-serviceBar2016__custom--navContent-icon" src="//assets.bose.com/content/dam/Bose_DAM/Web/consumer_electronics/global/general/icons/shopping_bag_22x22.svg"/> <span class="bose-serviceBar2016__custom--navContent-text">Acheter Bose</span> </a> <div class="bose-serviceBar2016__custom--subnav"> </div> </div>   <input type="hidden" class="js-userProfile-microservice-url" value="/forms/myaccount.proxy.gdgateway.nocache.html"/> <div class="bose-accountWidget bose-accountWidgetNewVar bose-serviceBar2016__itemNewVar bose-accountWidget--serviceBarNewVar js-accountWidget bose-serviceBar2016__item" data-gigyaurl="https://cdns.us1.gigya.com/js/gigya.js?apikey=3_omYBUUOETzxO0VR7yk9Z-KLFf6S0i_STTe8zNCg4VCzwMy2nK5XIdsbKENbdtVZp&lang=fr_fr" data-hybrisbasestore="website_ces_fr" data-tracking-event="button-impression" data-tracking-info='{"placement":"right","name":"My Bose","targetpath":"/content/consumer_electronics/b2c/europe/websites/fr_fr/index/myaccount/login.html","text":"Se connecter/Créer un compte"}'> <a class="bose-accountWidget__text js-accountWidget-login bose-accountWidget--personIconNew bose-accountWidget--personIconNewVar bose-navBar2016__customPlus -open bose-accountWidget_hideBlock" href="/fr_fr/myaccount/login.html" aria-expanded="false" data-tracking-event="button-click" data-tracking-info='{"placement":"right","name":"My Bose","targetpath":"/content/consumer_electronics/b2c/europe/websites/fr_fr/index/myaccount/login.html","text":"Mon Bose"}' title="Mon Bose"> <span>Mon Bose</span> </a> <a class="bose-accountWidget__text js-accountWidget-options bose-accountWidget_hideBlock bose-accountWidget--personIconNew ctHidden" dashboard-path="/content/consumer_electronics/b2c/europe/websites/fr_fr/index/myaccount/dashboard.html" data-tracking-event="button-click" data-tracking-info='{"placement":"right","name":"My Bose","targetpath":"/content/consumer_electronics/b2c/europe/websites/fr_fr/index/myaccount/dashboard.html","text":"Salut"}' href="/fr_fr/myaccount/dashboard.html"> </a> <div class="bose-accountWidget__subnav bose-serviceBar2016__custom--subnav"> <a class="bose-accountWidget__subnav-items" href="/fr_fr/myaccount/login.html" data-tracking-event="button-click" tabindex="-1" data-tracking-info='{"placement":"right","name":"Login","targetpath":"/content/consumer_electronics/b2c/europe/websites/fr_fr/index/myaccount/login.html","text":"Login"}' title="Connexion">Connexion</a> <a class="bose-accountWidget__subnav-items" href="/fr_fr/myaccount/registration.html" data-tracking-event="button-click" data-tracking-info='{"placement":"right","name":"Create Account","targetpath":"/content/consumer_electronics/b2c/europe/websites/fr_fr/index/myaccount/registration.html","text":"Create Account"}' title="Créer un compte" tabindex="-1">Créer un compte</a> </div> </div> <input type="hidden" class="bose-accountWidget__text--part1" value="Mon Bose"/> <input type="hidden" class="bose-accountWidget__text--part2" value="Salut"/> <a class="js-data-registrationPageUrl bose-accountWidget__hiddenRegistrationUrl" href="/fr_fr/myaccount/registration.html"></a> <input type="hidden" class="gigya-api-key" value="3_omYBUUOETzxO0VR7yk9Z-KLFf6S0i_STTe8zNCg4VCzwMy2nK5XIdsbKENbdtVZp"/>       <a class="bose-navBar2016__icon bose-navBar2016__btn" href="/fr_fr/store_locator.html"><span class="bose-navBar2016__textLabel">Magasins</span><span class="bose-screenReaderText"></span> </a>       </div> </div> </div> </div> <a name="mainContent" id="mainContent" aria-hidden="true" class="bose-header2016__mainContentAnchor"></a> </div> </div> </header> <main class="-fullWidth"> <section class="bose-component-genericContentPage parent"> <div class="grid-12 bose-content-container"> <div class="column"><a id="1D8F117475F27137E19A997313662098"></a> <div class="bose-column bose-column--padding bose-column--fullWidth "> <div class="bose-column__container"> <section class="grid-12 bose-column__column no-gutter "> <div class="no-gutter-left grid-12 grid-medium-12 clear-medium-left grid-small-12"> <div class="title"><a id="0E40E31D56FF8852C2FE421D021DBCB9"></a> <h1 class="bose-title-v1 -marginTopSmall -marginLeftDefault -marginRightDefault -marginBottomSmall -bold none bose-h2 -black -ignoreHorizontal bose-marginAlignment__Mobile"> Réparation et remplacement </h1> </div> </div> </section> </div> </div> </div> <div class="panel"> <a id="9F6909A8FCF7DE89C97FFA883A1B7195"></a> <div class="bose-panel bose-panel--overflowHidden -boseWhite bose-panel--border-transparent bose-marginAlignment__Mobile bose-panel--noSpacing bose-panel--top"> <div class="bose-panel__content"> <div class="column"><a id="BD86027ABC90C401792CCF50BA7176F7"></a> <div class="bose-column bose-column--padding bose-column--fullWidth "> <div class="bose-column__container"> <section class="grid-12 bose-column__column no-gutter "> <div class="no-gutter-left grid-6 grid-medium-6 clear-medium-left grid-small-12"> <div class="title"><a id="5939ECCB2C47A1B2BBA08429F414F835"></a> <h2 class="bose-title-v1 -marginTopDefault -marginLeftSmall -marginRightDefault -marginBottomDefault -bold none bose-h4 -black -ignoreHorizontal bose-marginAlignment__Mobile"> Trouvez votre numéro de série </h2> </div> <div class="bose-text"><a id="D4A8D51BB4307345FA4486F255FF5F37"></a> <div style="color: !important" class="bose-richText -marginTopDefault -marginLeftSmall -marginRightLargeX -marginBottomDefault -ignoreHorizontal bose-marginAlignment__Mobile "> <p>Chaque produit Bose possède <b>un numéro de série unique ou un code à 4 chiffres</b> situé sur le produit ou sur son emballage d’origine. La plupart des numéros de série se trouvent à l’arrière ou sur la base du produit, et sont souvent près d’un code-barres. La plupart des numéros de série comportent 17 chiffres (ou 4 chiffres pour certains casques ou écouteurs) et peuvent inclure des lettres et des chiffres.<br/> <br/> En outre, les produits compatibles avec les applications Bose Connect, Bose Music, Bose Sleep ou Bose Hear indiquent leur numéro de série dans l’application sous <b>Paramètres</b> > <b>Informations produit</b>.<br/> <br/> Voici un exemple de ce à quoi peut ressembler un numéro de série sur un produit :</p> </div> </div> <div class="adaptiveImageComponent image parbase"><a id="CBADBC7D0E8418F1D41AA32BB6A06465"></a> <div class=" bose-adaptiveImage "> <div class="bose-adaptiveImage__container bose-adaptiveImage--padding-left-5 bose-adaptiveImage--padding-right-50 bose-adaptiveImage--ignore-left-right-on-Mobile"> <img class="bose-adaptiveImage__image lazyload js-adaptiveImage" alt="Code-barres du numéro de série" data-src="//assets.bose.com/content/dam/Bose_DAM/Web/consumer_electronics/support/articles/Other/serial_number_location/serial_number_bar_code.psd/jcr:content/renditions/cq5dam.web.320.320.jpeg" data-sizes="auto" data-srcset="//assets.bose.com/content/dam/Bose_DAM/Web/consumer_electronics/support/articles/Other/serial_number_location/serial_number_bar_code.psd/jcr:content/renditions/cq5dam.web.320.320.jpeg 320w, //assets.bose.com/content/dam/Bose_DAM/Web/consumer_electronics/support/articles/Other/serial_number_location/serial_number_bar_code.psd/jcr:content/renditions/cq5dam.web.600.600.jpeg 600w, //assets.bose.com/content/dam/Bose_DAM/Web/consumer_electronics/support/articles/Other/serial_number_location/serial_number_bar_code.psd/jcr:content/renditions/cq5dam.web.1000.1000.jpeg 1000w, //assets.bose.com/content/dam/Bose_DAM/Web/consumer_electronics/support/articles/Other/serial_number_location/serial_number_bar_code.psd/jcr:content/renditions/cq5dam.web.1280.1280.jpeg 1280w"/> </div> </div> </div> <div class="buttonLink"><a id="9950DD82439CBCA7FE3C70D012753F86"></a> <div class="bose-buttonLink__alignmentContainer bose-buttonLink__alignmentContainer--buttonAlignmentLeft "> <div data-tracking-event="button-impression" data-tracking-info="{"name":"clickthrough","text":"JE DISPOSE DE MON NUMÉRO DE SÉRIE","placement":"left"}" class="bose-tracking-button" variable="#serial-number" outcome="js-buttonLink__goToButton"> <a role="button" style="margin-top:2%;margin-left:5%;margin-right:15%;background:#242424;color:#f8f8f8;--bg-color:#242424;--color:#f8f8f8" class="bose-buttonLink bose-buttonLink--type1 none -withBorder js-buttonLink__goToButton bose-marginAlignment__Mobile" aria-labelledby="JE DISPOSE DE MON NUMÉRO DE SÉRIE" title="JE DISPOSE DE MON NUMÉRO DE SÉRIE" gototarget="#serial-number" data-tracking-info="{"name":"clickthrough","text":"JE DISPOSE DE MON NUMÉRO DE SÉRIE","placement":"left"}" data-tracking-event="button-click"> <span class=" bose-design2020__label">JE DISPOSE DE MON NUMÉRO DE SÉRIE</span> </a> </div> </div></div> <div class="bose-text"><a id="788F81D114F246668210F6D895EC4FF7"></a> <div style="color: !important" class="bose-richText -marginTopSmall -marginLeftSmall -marginRightDefault -marginBottomMedium -ignoreHorizontal bose-marginAlignment__Mobile "> <p>Si vous n’avez pas votre numéro de série, sélectionnez votre produit et nous vous aiderons à le retrouver.</p> </div> </div> </div> <div class="no-gutter-left grid-6 grid-medium-6 grid-small-12"> <div class="tileModal"> <div class="bose-tileModal js-tileModal" id="boseTileModal"> <div class="bose-tileModal__category js-tileModal__category" style="background-image:url(/content/dam/Bose_DAM/Web/consumer_electronics/support/subcategories/supportcategories/headphones_and_around_ear_support.psd/jcr:content/renditions/cq5dam.web.320.320.png)"> <span role="img" aria-label="Casque sans fil QuietComfort 35 II"></span> <button class="bose-tileModal__categoryButton js-tileModalButton" type="button" aria-expanded="false" aria-controls="category0" articleurl="/content/consumer_electronics_support/b2c/europe/websites/fr_fr/index/support/product_registration/page_serial_number_headphones"> <span class="bose-tileModal__categoryTitle">Casques</span> </button> </div> <div class="bose-tileModal__category js-tileModal__category" style="background-image:url(/content/dam/Bose_DAM/Web/consumer_electronics/support/subcategories/supportcategories/home_theater_5_speaker_and_soundbar_support.psd/jcr:content/renditions/cq5dam.web.320.320.png)"> <span role="img" aria-label="Système home cinéma Lifestyle 650"></span> <button class="bose-tileModal__categoryButton js-tileModalButton" type="button" aria-expanded="false" aria-controls="category1" articleurl="/content/consumer_electronics_support/b2c/europe/websites/fr_fr/index/support/product_registration/page_serial_number_home_theater"> <span class="bose-tileModal__categoryTitle">Home cinéma</span> </button> </div> <div class="bose-tileModal__category js-tileModal__category" style="background-image:url(/content/dam/Bose_DAM/Web/consumer_electronics/support/subcategories/supportcategories/speaker_support.psd/jcr:content/renditions/cq5dam.web.320.320.png)"> <span role="img" aria-label="Enceinte sans fil SoundTouch 30"></span> <button class="bose-tileModal__categoryButton js-tileModalButton" type="button" aria-expanded="false" aria-controls="category2" articleurl="/content/consumer_electronics_support/b2c/europe/websites/fr_fr/index/support/product_registration/page_serial_number_speakers"> <span class="bose-tileModal__categoryTitle">Enceintes</span> </button> </div> <div class="bose-tileModal__category js-tileModal__category" style="background-image:url(/content/dam/Bose_DAM/Web/consumer_electronics/support/subcategories/supportcategories/tenor_product_page_ec_hero.png/jcr:content/renditions/cq5dam.web.320.320.png)"> <span role="img" aria-label="Enceinte SoundWear Companion"></span> <button class="bose-tileModal__categoryButton js-tileModalButton" type="button" aria-expanded="false" aria-controls="category3" articleurl="/content/consumer_electronics_support/b2c/europe/websites/fr_fr/index/support/product_registration/page_serial_number_wearables"> <span class="bose-tileModal__categoryTitle">Appareils portables sur soi</span> </button> </div> <div class="bose-tileModal__category js-tileModal__category" style="background-image:url(/content/dam/Bose_DAM/Web/consumer_electronics/support/subcategories/supportcategories/wellness_support.psd/jcr:content/renditions/cq5dam.web.320.320.png)"> <span role="img" aria-label="Oreillettes de sommeil à masquage sonore Bose Sleepbuds™"></span> <button class="bose-tileModal__categoryButton js-tileModalButton" type="button" aria-expanded="false" aria-controls="category4" articleurl="/content/consumer_electronics_support/b2c/europe/websites/fr_fr/index/support/product_registration/page_serial_number_wellness"> <span class="bose-tileModal__categoryTitle">Santé</span> </button> </div> <div class="bose-tileModal__contentBox js-tileModal__contentBox"> <button class="bose-tileModal__closeButton js-tileModalClose" type="button" aria-expanded="false" aria-controls="bosetileModal"> <span class="bose-tileModal__closeButtonIcon"></span> </button> <div class="bose-tileModal__buttonLinkBox"> <a role="button" style="background:#242424;color:#f8f8f8;--bg-color:#242424;--color:#f8f8f8" class="bose-buttonLink bose-buttonLink--type1 none js-buttonLink__goToButtonDelayed bose-buttonLink--tileModal " title="Fermer"> <span class=" bose-design2020__label">Fermer</span> </a> </div> <div id="category0" class="bose-tileModal__content js-tileModal__content" role="alert" aria-live="polite"> </div> <div id="category1" class="bose-tileModal__content js-tileModal__content" role="alert" aria-live="polite"> </div> <div id="category2" class="bose-tileModal__content js-tileModal__content" role="alert" aria-live="polite"> </div> <div id="category3" class="bose-tileModal__content js-tileModal__content" role="alert" aria-live="polite"> </div> <div id="category4" class="bose-tileModal__content js-tileModal__content" role="alert" aria-live="polite"> </div> </div> </div> </div> </div> </section> </div> </div> </div> <div class="panel"> <a id="ECE7B50FE47E3FBBFE94C6D0BAF330A9"></a> <div id="serial-number" class="bose-panel bose-panel--overflowHidden -transparent bose-panel--border-transparent bose-marginAlignment__Mobile bose-panel--noSpacing bose-panel--top"> <div class="bose-panel__content"> <div class="column"><a id="70B801EBF67EC6A3B0A8902E448EB209"></a> <div class="bose-column bose-column--padding bose-column--fullWidth "> <div class="bose-column__container"> <section class="grid-12 bose-column__column no-gutter "> <div class="no-gutter-left grid-12 grid-medium-12 clear-medium-left grid-small-12"> <div class="title"><a id="B6BFCFD7E18A8AE91099814BD35F0059"></a> <h2 class="bose-title-v1 -marginTopDefault -marginLeftDefault -marginRightDefault -marginBottomDefault -bold none bose-h4 -black -ignoreHorizontal bose-marginAlignment__Mobile"> Lancer une nouvelle demande de service </h2> </div> <div class="bose-text"><a id="49CE886C6E73E29B59830FE397B1EAF1"></a> <div style="color: !important" class="bose-richText -marginTopDefault -marginLeftDefault -marginRightLargeX -marginBottomMedium -ignoreHorizontal bose-marginAlignment__Mobile "> <p>Insérez <b>votre numéro de série unique ou votre code à 4 chiffres</b> pour lancer une nouvelle demande de service.</p> </div> </div> <div class="form"> <div class="parent"> <form method="POST" action="https://www.bose.fr/fr_fr/support/self_service/service_and_repair_request.serviceAndRepairRequest.html/product" id="FORM-bfab6262-f917-46a1-acf7-6c90d10b62a2" class=" js-form-submitOnEnter" enctype="multipart/form-data" data-dtm-event="serviceAndRepairRequest_product" data-form-event="serviceAndRepairRequest_product" data-info="serviceAndRepairRequest_product"> <input type="hidden" name=":formid" value="FORM-bfab6262-f917-46a1-acf7-6c90d10b62a2"/> <input type="hidden" name=":formstart" value="/content/consumer_electronics_support/b2c/europe/websites/fr_fr/index/support/self_service/service_and_repair_request/jcr:content/parsys/panel/parsys/panel/parsys/column/row1/col1/form"/> <input type="hidden" name=":enableSkipSteps"/> <input type="hidden" name=":isCheckoutContainer"/> <input type="hidden" name="_charset_" value="UTF-8"/> <div class="bose-form bose-form--noBorder"> <div class="bose-form__infoMessage" style="display:none;"> </div> <div class="bose-form__errorTitle" style="display:none;"> </div> <div class="bose-form__errorMessage" role="alert" style="display:none;"> <p></p> </div> <div class="serialNumberLookup"> <div class="bose-serialNumberLookup -marginTopDefault -marginLeftDefault -marginRightDefault -marginBottomDefault " data-timeout="3000"> <input type="hidden" class="js-serialNumberLookupApiUrlField" value="https://cdn.gds.bose.com/haystack/v1"/> <input type="hidden" class="js-recallPayload" value="[{"endDate":"Mar 30, 2006 10:00:00 PM","systemProductCode":"companion","bassProductCode":"companion"},{"endDate":"Mar 30, 2006 10:00:00 PM","systemProductCode":"ls8_series1","bassProductCode":"ls8_series1"},{"endDate":"Mar 30, 2006 10:00:00 PM","systemProductCode":"acoustimass_8p_bass_mod","bassProductCode":"acoustimass_8p_bass_mod"},{"endDate":"Mar 30, 2006 10:00:00 PM","systemProductCode":"ls12_series1","bassProductCode":"ls12_series1"},{"endDate":"Mar 30, 2006 10:00:00 PM","systemProductCode":"acoustimass_9p_mod","bassProductCode":"acoustimass_9p_mod"},{"endDate":"Mar 30, 2006 10:00:00 PM","systemProductCode":"am9p_zone_2","bassProductCode":"am9p_zone_2"},{"endDate":"Mar 30, 2006 10:00:00 PM","systemProductCode":"ls900","bassProductCode":"ls900"},{"endDate":"Mar 30, 2006 10:00:00 PM","systemProductCode":"acoustimass_900p_module","bassProductCode":"acoustimass_900p_module"},{"endDate":"Mar 30, 2006 10:00:00 PM","systemProductCode":"ls25_series1","bassProductCode":"ls25_series1"},{"endDate":"Mar 30, 2006 10:00:00 PM","systemProductCode":"ls3_series1","bassProductCode":"ls3_series1"},{"endDate":"Mar 30, 2006 10:00:00 PM","systemProductCode":"ls30_series1","bassProductCode":"am30p"},{"endDate":"Mar 30, 2006 10:00:00 PM","systemProductCode":"ls30_series1","bassProductCode":"acoustimass_30_powered"},{"endDate":"Mar 30, 2006 10:00:00 PM","systemProductCode":"ls12_series2","bassProductCode":"ls12_series2"},{"endDate":"Mar 30, 2006 10:00:00 PM","systemProductCode":"ls25_series2","bassProductCode":"ls25_series2"},{"endDate":"Mar 30, 2006 10:00:00 PM","systemProductCode":"ls30_series2","bassProductCode":"ls30_series2"},{"endDate":"Mar 30, 2006 10:00:00 PM","systemProductCode":"LIFESTYLEC1CHANGER_CD20_22934","bassProductCode":"ls50"},{"endDate":"Mar 30, 2006 10:00:00 PM","systemProductCode":"ls50","bassProductCode":"ls50"},{"endDate":"Mar 30, 2006 10:00:00 PM","systemProductCode":"ls8_series2","bassProductCode":"ls8_series2"},{"endDate":"Mar 30, 2006 10:00:00 PM","systemProductCode":"ls800","bassProductCode":"ls800"},{"endDate":"Mar 30, 2006 10:00:00 PM","systemProductCode":"ls5_series2","bassProductCode":"ls5_series2"},{"endDate":"Mar 30, 2006 10:00:00 PM","systemProductCode":"am5p_iii","bassProductCode":"am5p_iii"},{"endDate":"Mar 30, 2006 10:00:00 PM","systemProductCode":"acoustimass_5p_iii_mod","bassProductCode":"acoustimass_5p_iii_mod"},{"endDate":"Mar 30, 2006 10:00:00 PM","systemProductCode":"ls5_series3","bassProductCode":"ls5_series3"},{"endDate":"Mar 30, 2006 10:00:00 PM","systemProductCode":"am5p_iv","bassProductCode":"am5p_iv"},{"endDate":"Mar 30, 2006 10:00:00 PM","systemProductCode":"am5p_iv","bassProductCode":"am5p_iv"},{"endDate":"Mar 30, 2006 10:00:00 PM","systemProductCode":"ls20","bassProductCode":"ls20"},{"endDate":"Mar 30, 2006 10:00:00 PM","systemProductCode":"LIFESTYLEC1CHANGER_CD20_22934","bassProductCode":"ls40"},{"endDate":"Mar 30, 2006 10:00:00 PM","systemProductCode":"ls40","bassProductCode":"ls40"},{"endDate":"Mar 30, 2006 10:00:00 PM","systemProductCode":"am15_series1","bassProductCode":"am15_series1"},{"endDate":"Mar 30, 2006 10:00:00 PM","systemProductCode":"am6_series3","bassProductCode":"am6_series3"},{"endDate":"Mar 30, 2006 10:00:00 PM","systemProductCode":"sys_assy_am6_3","bassProductCode":"sys_assy_am6_3"},{"endDate":"Mar 30, 2006 10:00:00 PM","systemProductCode":"am10_series3","bassProductCode":"am10_series3"},{"endDate":"Mar 30, 2006 10:00:00 PM","systemProductCode":"am10_iii","bassProductCode":"am10_iii"},{"endDate":"Mar 30, 2006 10:00:00 PM","systemProductCode":"am15_series2","bassProductCode":"am15_series2"},{"endDate":"Mar 30, 2006 10:00:00 PM","systemProductCode":"am15_ii","bassProductCode":"am15_ii"},{"endDate":"Mar 30, 2006 10:00:00 PM","systemProductCode":"am16_series1","bassProductCode":"am16_series1"},{"endDate":"Mar 30, 2006 10:00:00 PM","systemProductCode":"am16_sys","bassProductCode":"am16_sys"},{"endDate":"Mar 30, 2006 10:00:00 PM","systemProductCode":"321_series1","bassProductCode":"321_bassbox"}]"/> <fieldset class="bose-fieldSet bose-serialNumberLookup__fieldContainer js-serialNumberLookupField " data-error-message="Erreur inattendue. Veuillez réessayer ou nous contacter pour de plus amples informations."> <div> <div class="bose-textField grid-small-12 bose-serialNumberLookup__input js-serialNumberLookupInput "> <span class="bose-cardNumber__cardType"> <span class="bose-screenReaderText" aria-live='polite'></span> </span> <input data-info='{"field":"serial","type":"textfield"}' class="bose-textField__input bose-textField__input--verticalCenter js-serialNumberLookup-textField" name="serial" id="serial-67dec6c4-3b0a-4062-8bfb-b38479bb9ce0" maxlength="17" type="text" aria-invalid="false" data-email-suggestion-message="email_suggestion_message" data-email-suggestion-tooltip="email_suggestion_tooltip" aria-required="true" data-required="required"/> <label class="bose-textField__label" for="serial-67dec6c4-3b0a-4062-8bfb-b38479bb9ce0"> <span class="bose-textField__label-title">Numéro de série ou code de casque ou d’écouteurs à 4 chiffres *</span> <span class="bose-textField__error-message"></span> </label> </div> <script> $jq("#serial\u002D67dec6c4\u002D3b0a\u002D4062\u002D8bfb\u002Db38479bb9ce0").data('options', { required : "true", regex : /(^[0-9A-Z]{4})$|(^[0-9]{6}[0-9a-zA-Z]{1}[0-9]{4}([0-9a-zA-Z]{5,7})$)/, luhn : "false", ibanCheck: "false", validator: "CUSTOM", maxLength: 17, value : "", messages : { 'required' : "Saisir un numéro de série ou un code de casque ou d’écouteurs à 4 chiffres", 'wrongFormat' : "Le numéro de série ou le code de casque ou d’écouteurs à 4 chiffres saisi n’a pas été reconnu ou est incorrect. Veuillez réessayer", 'maxLength' : "Le numéro de série ou le code de casque ou d’écouteurs à 4 chiffres saisi n’a pas été reconnu ou est incorrect. Veuillez réessayer", 'invalid' : "Le numéro de série ou le code de casque ou d’écouteurs à 4 chiffres saisi n’a pas été reconnu ou est incorrect. Veuillez réessayer", 'notAvailable': "Le numéro de série ou le code de casque ou d’écouteurs à 4 chiffres saisi n’a pas été reconnu ou est incorrect. Veuillez réessayer", } }); </script> <div class="bose-serialNumberLookup__buttonContainer "> <a role="button" style="background:#242424;color:#f8f8f8;--bg-color:#242424;--color:#f8f8f8" class="bose-buttonLink bose-buttonLink--type1 -withBorder bose-buttonLink--serialNumberLookup bose-serialNumberLookup__button js-serialNumberLookupSubmitButton " title="TROUVER MON PRODUIT"> <span class=" bose-design2020__label">TROUVER MON PRODUIT</span> </a> </div> </div> <input type="hidden" name="path" class="js-serialNumberLookup-path" value="/content/consumer_electronics_support/b2c/europe/websites/fr_fr/index/support/self_service/service_and_repair_request"/> <input type="hidden" name=":redirectBose" value="/content/consumer_electronics_support/b2c/europe/websites/fr_fr/index/support/self_service/service_and_repair_product"/> <a class="js-redirectBose hide" href="/fr_fr/support/self_service/service_and_repair_product.html"></a> <input type="hidden" class="js-productCodeHiddenField" name="productCode" value=""/> <input type="hidden" class="js-productVariantCodeHiddenField" name="productVariantCode" value=""/> <input type="hidden" class="js-dateOfManufacturingHiddenField" name="dateOfManufacturing" value=""/> <input type="hidden" class="js-serialNumberHiddenField" name="serialNumber" value=""/> <input type="hidden" class="js-serialNumberHiddenFieldPartOf" name="multiPartProduct" value=""/> <input type="hidden" class="js-serialNumberHiddenFieldPartOfValues" name="multiPartProductItems" value=""/> <input type="hidden" class="js-soldSeparatelyHiddenField" name="productSoldSeparately" value=""/> <input type="hidden" class="js-recall" name="recallInEffect" value=""/> <input type="hidden" name="recallOverrideProductCode" value="Acoustimass_8P_Bass_Mod_Wht_120V"/> <input type="hidden" name="recallOverrideSerialNumber" value="000"/> </fieldset> <div class="js-serialNumberLookup-attemptsCount hide "> 2 </div> <div class="js-emptyValueErrorMessage hide ">Saisir un numéro de série ou un code de casque ou d’écouteurs à 4 chiffres </div> <div class="js-invalidErrorMessage hide ">Le numéro de série ou le code de casque ou d’écouteurs à 4 chiffres saisi n’a pas été reconnu ou est incorrect. Veuillez réessayer </div> <div class="js-searchType hide ">serial4digitSearch</div> <div class="js-errorMsgTextSearchNoResults hide "> Aucun résultat. Veuillez modifier la recherche. </div> <div class="js-serialNumberLookup-errorMsgWithInLimit bose-serialNumberLookup__errorMessage hide bose-serialNumberLookupError "> Nous sommes désolés, nous ne sommes pas en mesure d’identifier votre produit. Veuillez vérifier de nouveau votre numéro d’identification unique et réessayer </div> <div class="js-serialNumberLookup-errorMsgAfterLimit bose-serialNumberLookup__errorMessage hide bose-serialNumberLookupError "> <p>Nous sommes désolés, nous ne sommes pas en mesure d’identifier votre produit pour le moment. Veuillez nous contacter pour obtenir de l’aide.</p> </div> <div class="bose-serialNumberLookup__errorMessage hide js-recallErrorMessage"> Please insert the serial number for your bass module </div> <div class="bose-serialNumberLookup__errorMessage js-serialNumberLookup-validationErrMsg hide bose-serialNumberLookupError "></div> <div class="bose-newErrorMessage -show js-serialNumberLookup-allErrorMessages bose-serialNumberLookupError " role="alert"></div> </div> </div> </div> </form> <script> $jq(document).ready(function() { Bose.Forms.initForm({ formId : "FORM\u002Dbfab6262\u002Df917\u002D46a1\u002Dacf7\u002D6c90d10b62a2", hideError : "", ajaxEnabled : "false", fieldErrorTitle : "Désolé, une erreur s’est produite.", fieldErrorMessage: "Cela pourrait prendre une minute. 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