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"@type": "WebSite", "url": "https://www.bose.fr/fr_fr/support.html", "potentialAction": { "@type": "SearchAction", "target": "https://www.bose.fr/fr_fr/support/search.search.html?&query={query}", "query-input": "required name=query" } } </script> <div class="bose-header2016__cancelButton"> <a href="#" role="button">Cancel</a> </div> </div> <input type="hidden" value="false" id="bose-serviceBar2016__contactPro"/> <span class="bose-searchIcon hide js-bose-searchIcon" type="button" data-open-menu="Open menu" data-close-menu="Close menu" aria-label="Open menu" aria-expanded="false"></span> <div class="bose-serviceBar2016__custom bose-serviceBar2016__item bose-serviceBar2016__itemNewVar"> <a class="bose-serviceBar2016__item bose-serviceBar2016__itemNewVar bose-serviceBar2016__custom--navContent" href="/fr_fr/index.html" target="_self" data-tracking-event='navigation-click' data-tracking-info='{"name":"index","category":"index","type":"header"}' title="Acheter Bose"> <img class="bose-serviceBar2016__custom--navContent-icon" src="//assets.bose.com/content/dam/Bose_DAM/Web/consumer_electronics/global/general/icons/shopping_bag_22x22.svg" alt="Acheter Bose icon"/> <span class="bose-serviceBar2016__custom--navContent-text">Acheter Bose</span> </a> <div class="bose-serviceBar2016__custom--subnav"> </div> </div> <input type="hidden" class="js-userProfile-microservice-url" value="/forms/myaccount.proxy.gdgateway.nocache.html"/> <div class="bose-accountWidget bose-accountWidgetNewVar bose-serviceBar2016__itemNewVar bose-accountWidget--serviceBarNewVar js-accountWidget bose-serviceBar2016__item" data-gigyaurl="https://cdns.us1.gigya.com/js/gigya.js?apikey=3_omYBUUOETzxO0VR7yk9Z-KLFf6S0i_STTe8zNCg4VCzwMy2nK5XIdsbKENbdtVZp&lang=fr_fr" data-hybrisbasestore="website_ces_fr" data-tracking-event="button-impression" data-tracking-info='{"placement":"right","name":"My Bose","targetpath":"/content/consumer_electronics/b2c/europe/websites/fr_fr/index/myaccount/login.html","text":"Se connecter/Créer un compte"}'> <a class="bose-accountWidget__text js-accountWidget-login bose-accountWidget--personIconNew bose-accountWidget--personIconNewVar bose-navBar2016__customPlus -open bose-accountWidget_hideBlock" href="/fr_fr/myaccount/login.html" aria-expanded="false" data-tracking-event="button-click" data-tracking-info='{"placement":"right","name":"My Bose","targetpath":"/content/consumer_electronics/b2c/europe/websites/fr_fr/index/myaccount/login.html","text":"Mon Bose"}' title="Mon Bose"> <span>Mon Bose</span> </a> <a class="bose-accountWidget__text js-accountWidget-options bose-accountWidget_hideBlock bose-accountWidget--personIconNew ctHidden" dashboard-path="/content/consumer_electronics/b2c/europe/websites/fr_fr/index/myaccount/dashboard.html" data-tracking-event="button-click" data-tracking-info='{"placement":"right","name":"My Bose","targetpath":"/content/consumer_electronics/b2c/europe/websites/fr_fr/index/myaccount/dashboard.html","text":"Salut"}' href="/fr_fr/myaccount/dashboard.html"> </a> <div class="bose-accountWidget__subnav bose-serviceBar2016__custom--subnav"> <a class="bose-accountWidget__subnav-items" href="/fr_fr/myaccount/login.html" data-tracking-event="button-click" tabindex="-1" data-tracking-info='{"placement":"right","name":"Login","targetpath":"/content/consumer_electronics/b2c/europe/websites/fr_fr/index/myaccount/login.html","text":"Login"}' title="Connexion">Connexion</a> <a class="bose-accountWidget__subnav-items" href="/fr_fr/myaccount/registration.html" data-tracking-event="button-click" data-tracking-info='{"placement":"right","name":"Create Account","targetpath":"/content/consumer_electronics/b2c/europe/websites/fr_fr/index/myaccount/registration.html","text":"Create Account"}' title="Créer un compte" tabindex="-1">Créer un compte</a> </div> </div> <input type="hidden" class="bose-accountWidget__text--part1" value="Mon Bose"/> <input type="hidden" class="bose-accountWidget__text--part2" value="Salut"/> <a class="js-data-registrationPageUrl bose-accountWidget__hiddenRegistrationUrl" href="/fr_fr/myaccount/registration.html"></a> <input type="hidden" class="gigya-api-key" value="3_omYBUUOETzxO0VR7yk9Z-KLFf6S0i_STTe8zNCg4VCzwMy2nK5XIdsbKENbdtVZp"/> <a class="bose-serviceBar2016__item bose-serviceBar2016__itemNewVar bose-serviceBar2016__icon bose-serviceBar2016__iconNewVar bose-serviceBar2016__icon--location bose-serviceBar2016__icon--visible" href="/fr_fr/store_locator.html"> Magasins </a> <a aria-label="Mon panier" class="bose-serviceBar2016__shoppingCartArea bose-serviceBar2016__item bose-serviceBar2016__itemNewVar bose-serviceBar2016__icon bose-serviceBar2016__iconNewVar bose-serviceBar2016__icon--shoppingCartFull" href="/fr_fr/my-cart.html"> <span class="bose-serviceBar2016__label">Panier</span> </a> </div> </div> </div> <div class="bose-header2016__topnav bose-header__navBar--spacing"> <div class="bose-navBar2016" lpos="TopNavigation"> <ul class="bose-navBar2016__items"> <li class="bose-navBar2016__item -noChildren bose-navBar2016__menuItem--0"> <a data-tracking-event='navigation-click' data-tracking-info='{"name":"support","category":"support","type":"header"}' href="/fr_fr/support.html" target="_self" class="bose-navBar2016__btn" title="Page d’accueil Assistance"> <span class="bose-navBar2016__btnText">Page d’accueil Assistance</span> </a> </li> <li class="bose-navBar2016__item bose-navBar2016__menuItem--1"> <a aria-expanded="false" data-tracking-event='navigation-click' data-tracking-info='{"name":"support_product_finder","category":"support_product_finder","type":"header"}' href="/fr_fr/support/support_product_finder.html" target="_self" class="bose-navBar2016__btn" title="Assistance technique"> <span class="bose-navBar2016__btnText">Assistance technique</span> </a> <div class="bose-navBar2016__itemFoldout bose-navBarFoldout2016 bose-navBarFoldout2016" data-tracking-event='navigation-impression' data-tracking-info='{"category":"support_product_finder","type":"header"}'> <div class="bose-navBarFoldout2016__menuitemsWrapper"> <div class="bose-navBarFoldout2016__menuitemsWrapper__inner parent" lpos="SubNavigation"> <ul class="bose-navBarFoldout2016__menuitems parent"> <li class="bose-navBarFoldout2016__menuitem "> <a data-tracking-event='navigation-click' data-tracking-info='{"name":"bose_headphones_support","category":"support_product_finder","type":"header"}' href="/fr_fr/support/products/bose_headphones_support.html" target="_self" title="Casques et écouteurs" tabindex="-1"> <span class="bose-navBarFoldout2016__menuitemLabel ">Casques et écouteurs</span> </a> </li> <li class="bose-navBarFoldout2016__menuitem "> <a data-tracking-event='navigation-click' data-tracking-info='{"name":"bose_speakers_support","category":"support_product_finder","type":"header"}' href="/fr_fr/support/products/bose_speakers_support.html" target="_self" title="Enceintes et produits portables" tabindex="-1"> <span class="bose-navBarFoldout2016__menuitemLabel ">Enceintes et produits portables</span> </a> </li> <li class="bose-navBarFoldout2016__menuitem "> <a data-tracking-event='navigation-click' data-tracking-info='{"name":"bose_home_theater_support","category":"support_product_finder","type":"header"}' href="/fr_fr/support/products/bose_home_theater_support.html" target="_self" title="Barres de son et home cinéma" tabindex="-1"> <span class="bose-navBarFoldout2016__menuitemLabel ">Barres de son et home cinéma</span> </a> </li> <li class="bose-navBarFoldout2016__menuitem "> <a data-tracking-event='navigation-click' data-tracking-info='{"name":"bose_wellness_support","category":"support_product_finder","type":"header"}' href="/fr_fr/support/products/bose_wellness_support.html" target="_self" title="Sommeil" tabindex="-1"> <span class="bose-navBarFoldout2016__menuitemLabel ">Sommeil</span> </a> </li> </ul> <ul class="bose-navBarFoldout2016__menuitems parent"> <li class="bose-navBarFoldout2016__menuitem "> <a data-tracking-event='navigation-click' data-tracking-info='{"name":"headphone_accessories","category":"support_product_finder","type":"header"}' href="/content/consumer_electronics/b2c/europe/websites/fr_fr/category/headphone_accessories.html" target="_self" title="Casques, écouteurs et accessoires" tabindex="-1"> <span class="bose-navBarFoldout2016__menuitemLabel ">Casques, écouteurs et accessoires</span> </a> </li> <li class="bose-navBarFoldout2016__menuitem "> <a data-tracking-event='navigation-click' data-tracking-info='{"name":"speaker_accessories","category":"support_product_finder","type":"header"}' href="/content/consumer_electronics/b2c/europe/websites/fr_fr/category/speaker_accessories.html" target="_self" title="Accessoires pour enceinte" tabindex="-1"> <span class="bose-navBarFoldout2016__menuitemLabel ">Accessoires pour enceinte</span> </a> </li> <li class="bose-navBarFoldout2016__menuitem "> <a data-tracking-event='navigation-click' data-tracking-info='{"name":"support_product_finder","category":"support_product_finder","type":"header"}' href="/fr_fr/support/support_product_finder.html" target="_self" title="Parcourir toutes les catégories" tabindex="-1"> <span class="bose-navBarFoldout2016__menuitemLabel ">Parcourir toutes les catégories</span> </a> </li> <li class="bose-navBarFoldout2016__menuitem "> <a data-tracking-event='navigation-click' data-tracking-info='{"name":"support_product_finder","category":"support_product_finder","type":"header"}' href="/fr_fr/support/support_product_finder.html" target="_self" title="Recherche de produits" tabindex="-1"> <span class="bose-navBarFoldout2016__menuitemLabel ">Recherche de produits</span> </a> </li> </ul> <ul class="bose-navBarFoldout2016__menuitems parent"> <li class="bose-navBarFoldout2016__menuitem "> <a data-tracking-event='navigation-click' data-tracking-info='{"name":"service_and_repair_request","category":"support_product_finder","type":"header"}' href="/fr_fr/support/self_service/service_and_repair_request.html" target="_self" title="Réparation et remplacement" tabindex="-1"> <span class="bose-navBarFoldout2016__menuitemLabel ">Réparation et remplacement</span> </a> </li> <li class="bose-navBarFoldout2016__menuitem "> <a data-tracking-event='navigation-click' data-tracking-info='{"name":"product_registration","category":"support_product_finder","type":"header"}' href="/fr_fr/support/product_registration.html" target="_self" title="Enregistrer mon produit" tabindex="-1"> <span class="bose-navBarFoldout2016__menuitemLabel ">Enregistrer mon produit</span> </a> </li> <li class="bose-navBarFoldout2016__menuitem "> <a data-tracking-event='navigation-click' data-tracking-info='{"name":"product_warranty","category":"support_product_finder","type":"header"}' href="/fr_fr/legal/product_warranty.html" target="_self" title="Informations relatives à la garantie" tabindex="-1"> <span class="bose-navBarFoldout2016__menuitemLabel ">Informations relatives à la garantie</span> </a> </li> </ul> </div> </div> </div> </li> <li class="bose-navBar2016__item -noChildren bose-navBar2016__menuItem--2"> <a data-tracking-event='navigation-click' data-tracking-info='{"name":"service_and_repair_request","category":"service_and_repair_request","type":"header"}' href="/fr_fr/support/self_service/service_and_repair_request.html" target="_self" class="bose-navBar2016__btn" title="Réparation et remplacement"> <span class="bose-navBar2016__btnText">Réparation et remplacement</span> </a> </li> <li class="bose-navBar2016__item -noChildren bose-navBar2016__menuItem--3"> <a data-tracking-event='navigation-click' data-tracking-info='{"name":"track-my-order","category":"track-my-order","type":"header"}' href="/fr_fr/support/track-my-order.html" target="_self" class="bose-navBar2016__btn" title="Suivi de la commande"> <span class="bose-navBar2016__btnText">Suivi de la commande</span> </a> </li> <li class="bose-navBar2016__item -noChildren bose-navBar2016__menuItem--4"> <a data-tracking-event='navigation-click' data-tracking-info='{"name":"return_order","category":"return_order","type":"header"}' href="/fr_fr/return_order.html" target="_self" class="bose-navBar2016__btn" title="Retour"> <span class="bose-navBar2016__btnText">Retour</span> </a> </li> </ul>      <div class="bose-serviceBar2016__custom bose-serviceBar2016__item bose-serviceBar2016__itemNewVar" tabindex="0"> <a class="bose-serviceBar2016__item bose-serviceBar2016__itemNewVar bose-serviceBar2016__custom--navContent bose-serviceBar2016__custom--mobile " href="/fr_fr/index.html" target="_self" data-tracking-event="button-click" data-tracking-info='{"placement":"right","name":"Acheter Bose","targetpath":"/content/consumer_electronics/b2c/europe/websites/fr_fr/index.html"}'> <img class="bose-serviceBar2016__custom--navContent-icon" src="//assets.bose.com/content/dam/Bose_DAM/Web/consumer_electronics/global/general/icons/shopping_bag_22x22.svg"/> <span class="bose-serviceBar2016__custom--navContent-text">Acheter Bose</span> </a> <div class="bose-serviceBar2016__custom--subnav"> </div> </div>   <input type="hidden" class="js-userProfile-microservice-url" value="/forms/myaccount.proxy.gdgateway.nocache.html"/> <div class="bose-accountWidget bose-accountWidgetNewVar bose-serviceBar2016__itemNewVar bose-accountWidget--serviceBarNewVar js-accountWidget bose-serviceBar2016__item" data-gigyaurl="https://cdns.us1.gigya.com/js/gigya.js?apikey=3_omYBUUOETzxO0VR7yk9Z-KLFf6S0i_STTe8zNCg4VCzwMy2nK5XIdsbKENbdtVZp&lang=fr_fr" data-hybrisbasestore="website_ces_fr" data-tracking-event="button-impression" data-tracking-info='{"placement":"right","name":"My Bose","targetpath":"/content/consumer_electronics/b2c/europe/websites/fr_fr/index/myaccount/login.html","text":"Se connecter/Créer un compte"}'> <a class="bose-accountWidget__text js-accountWidget-login bose-accountWidget--personIconNew bose-accountWidget--personIconNewVar bose-navBar2016__customPlus -open bose-accountWidget_hideBlock" href="/fr_fr/myaccount/login.html" aria-expanded="false" data-tracking-event="button-click" data-tracking-info='{"placement":"right","name":"My Bose","targetpath":"/content/consumer_electronics/b2c/europe/websites/fr_fr/index/myaccount/login.html","text":"Mon Bose"}' title="Mon Bose"> <span>Mon Bose</span> </a> <a class="bose-accountWidget__text js-accountWidget-options bose-accountWidget_hideBlock bose-accountWidget--personIconNew ctHidden" dashboard-path="/content/consumer_electronics/b2c/europe/websites/fr_fr/index/myaccount/dashboard.html" data-tracking-event="button-click" data-tracking-info='{"placement":"right","name":"My Bose","targetpath":"/content/consumer_electronics/b2c/europe/websites/fr_fr/index/myaccount/dashboard.html","text":"Salut"}' href="/fr_fr/myaccount/dashboard.html"> </a> <div class="bose-accountWidget__subnav bose-serviceBar2016__custom--subnav"> <a class="bose-accountWidget__subnav-items" href="/fr_fr/myaccount/login.html" data-tracking-event="button-click" tabindex="-1" data-tracking-info='{"placement":"right","name":"Login","targetpath":"/content/consumer_electronics/b2c/europe/websites/fr_fr/index/myaccount/login.html","text":"Login"}' title="Connexion">Connexion</a> <a class="bose-accountWidget__subnav-items" href="/fr_fr/myaccount/registration.html" data-tracking-event="button-click" data-tracking-info='{"placement":"right","name":"Create Account","targetpath":"/content/consumer_electronics/b2c/europe/websites/fr_fr/index/myaccount/registration.html","text":"Create Account"}' title="Créer un compte" tabindex="-1">Créer un compte</a> </div> </div> <input type="hidden" class="bose-accountWidget__text--part1" value="Mon Bose"/> <input type="hidden" class="bose-accountWidget__text--part2" value="Salut"/> <a class="js-data-registrationPageUrl bose-accountWidget__hiddenRegistrationUrl" href="/fr_fr/myaccount/registration.html"></a> <input type="hidden" class="gigya-api-key" value="3_omYBUUOETzxO0VR7yk9Z-KLFf6S0i_STTe8zNCg4VCzwMy2nK5XIdsbKENbdtVZp"/>       <a class="bose-navBar2016__icon bose-navBar2016__btn" href="/fr_fr/store_locator.html"><span class="bose-navBar2016__textLabel">Magasins</span><span class="bose-screenReaderText"></span> </a>       </div> </div> </div> </div> <a name="mainContent" id="mainContent" aria-hidden="true" class="bose-header2016__mainContentAnchor"></a> </div> </div> </header> <main class="-fullWidth"> <div class="parent bose-content-container"> <section class="bose-templateArticlepage__sectionPrimary"> <div class="articleSearch"> <div class="bose-articleSearch -showDropShadow -leftCenterFocalRegion -verticalFocalPointCenter" data-content-path="/content/consumer_electronics_support/b2c/europe/websites/fr_fr/index/support" style="background-image: url(/content/dam/Bose_DAM/Web/consumer_electronics/support/homepage/header/support_home_page_header_4x1.jpg/jcr:content/renditions/cq5dam.web.1920.1920.jpeg)"> <div class="bose-articleSearch__card"> <h2 class="bose-articleSearch__title"> Rechercher des articles d’aide </h2> <form class="bose-singleInputForm bose-articleSearch__form bose-singleInputForm--articleSearch product-catalog-search " method="get" action="/fr_fr/support/search.search.html"> <input id="search-input-0453fdac-48cf-495f-99d8-be9c140a5196" name="queryForDisplay" class="bose-singleInputForm__input bose-singleInputForm__globalSearch bose-singleInputForm__autoComplete " type="search" placeholder=""audio", "Bluetooth"..." role='combobox' aria-owns="quicklinks" aria-expanded="false"/> <div class="js-bose-suggestionContainer"></div> <input name="term" class="bose-singleInputForm__input" type="hidden" data-autoCompleteSearchURL="https://cdn.gds.bose.com/product-catalog/v1/search/channels/website_ces_fr/catalogs/consumer_support_categories/fr?term="/> <input name="category" type="hidden" value="helpContents"/> <button class="bose-singleInputForm__submit " type="submit"> <span></span> <span class="bose-icon bose-icon--search"> </span> </button> </form> </div> </div></div> <div class="categoryBrowse"> <div class="bose-categoryBrowse -canReloadCategories" data-base-store="website_ces_fr" data-content-path="/content/consumer_electronics_support/b2c/europe/websites/fr_fr/index/support" data-content-type="canReloadCategories" data-primary-title="Parcourir par catégorie de produits" data-secondary-title="Comment pouvons-nous vous aider?" data-general-title="Assistance technique" data-howtos-title="Conseils" data-troubleshooting-title="Dépannage" data-manuals-title="Téléchargements" data-accessories-title="Accessoires" data-repair-title="Réparation et remplacement" data-videos-title="Vidéos" data-error-message="Nous sommes désolés, mais le serveur est inaccessible. Veuillez vérifier votre connexion à Internet et réessayer." data-back-button-title="RETOUR"> <div class="bose-categoryBrowse__title"> Parcourir par catégorie de produits </div> <div class="bose-categoryBrowse__productContainer"> <img src="" class="bose-categoryBrowse__productImage" alt="Product image"/> <div class="bose-categoryBrowse__introText"> OPTIONS D'ASSISTANCE POUR </div> <div class="bose-categoryBrowse__productName"></div> </div> <div class="bose-categoryBrowse__tileArea"> <div class="bose-categoryBrowse__loading"> Chargement en cours </div> <ul class="bose-categoryBrowse__tileContainer"> <li class="bose-categoryBrowseTile -dummy"> <a class="bose-categoryBrowseTile__link" href=""> <div class="bose-categoryBrowseTile__background"></div> <span class="bose-categoryBrowseTile__text"></span> </a> </li> <li class="bose-categoryBrowseTile -dummy"> <a class="bose-categoryBrowseTile__link" href=""> <div class="bose-categoryBrowseTile__background"></div> <span class="bose-categoryBrowseTile__text"></span> </a> </li> <li class="bose-categoryBrowseTile -dummy"> <a class="bose-categoryBrowseTile__link" href=""> <div class="bose-categoryBrowseTile__background"></div> <span class="bose-categoryBrowseTile__text"></span> </a> </li> <li class="bose-categoryBrowseTile -dummy"> <a class="bose-categoryBrowseTile__link" href=""> <div class="bose-categoryBrowseTile__background"></div> <span class="bose-categoryBrowseTile__text"></span> </a> </li> <li class="bose-categoryBrowseTile -dummy"> <a class="bose-categoryBrowseTile__link" href=""> <div class="bose-categoryBrowseTile__background"></div> <span class="bose-categoryBrowseTile__text"></span> </a> </li> </ul> </div> </div> </div> <div class="panel"> <a id="599EF35A257C2D38B4F65B72FE577BB8"></a> <div class="bose-panel bose-panel--overflowHidden -grey15 bose-panel--border-transparent bose-marginAlignment__Mobile bose-panel--noSpacing bose-panel--top"> <div class="bose-panel__content"> <div class="title"><a id="B65D7CA7591044581423F0011FC38338"></a> <h2 class="bose-title-v1 -marginTopMedium -marginLeftDefault -marginRightDefault -marginBottomDefault -bold -center bose-h3 -black -ignoreHorizontal bose-marginAlignment__Mobile"> Trouver votre produit </h2> </div> <div class="bose-text"><a id="E43FE2E91D7E82EEDEFFA791FFC0B7A5"></a> <div style="color: !important" class="bose-richText -marginTopDefault -marginLeftDefault -marginRightDefault -marginBottomDefault -ignoreHorizontal bose-marginAlignment__Mobile "> <p style="text-align: center;"><span class="bose-text__body3Default">Rechercher par numéro de série ou code à 4 chiffres</span></p> </div> </div> <div class="panel"> <a id="34AB922060C014245B80F134662AA46F"></a> <div class="bose-panel bose-panel--overflowHidden -transparent bose-panel--border-transparent bose-marginAlignment__Mobile bose-panel--top"> <div class="bose-panel__content"> <div class="serialNumberLookup"> <div class="bose-serialNumberLookup -marginTopZero -marginLeftDefault -marginRightDefault -marginBottomDefault bose-serialNumberLookup__2020" data-timeout="3000"> <input type="hidden" class="js-serialNumberLookupApiUrlField" value="https://cdn.gds.bose.com/haystack/v1"/> <input type="hidden" class="js-recallPayload" value="null"/> <fieldset class="bose-fieldSet bose-serialNumberLookup__fieldContainer js-serialNumberLookupField bose-serialNumberLookup--design2020 " data-error-message="Erreur inattendue. Veuillez réessayer ou nous contacter pour de plus amples informations."> <div class="-centered bose-serialNumberLookup-container__design2020"> <div class="bose-textField bose-serialNumberLookup__input__2020 bose-textField--serialLookupDesign2020 bose-serialNumberLookup__input js-serialNumberLookupInput "> <input data-info='{"field":"serial","type":"textfield"}' class="bose-textField__input bose-textField__input--verticalCenter js-serialNumberLookup-textField bose-singleInputForm__input bose-serialLookup__searchField bose-singleInputForm__globalSearch bose-singleInputForm__autoComplete" name="serial" aria-label="Rechercher" id="serial-99e001c4-34e4-4851-8a79-34295c13f9a1" type="search" data-email-suggestion-message="email_suggestion_message" data-email-suggestion-tooltip="email_suggestion_tooltip" role='combobox' aria-owns="quicklinks" aria-expanded="false" aria-required="true" data-required="required"/> <div class="js-bose-suggestionContainer"></div> <input name="query" class="bose-singleInputForm__input" type="hidden"/> <label class="bose-textField__label " for="serial-99e001c4-34e4-4851-8a79-34295c13f9a1"> <span class="bose-textField__label-title">Rechercher *</span> <span class="bose-textField__error-message"></span> </label> </div> <div class="bose-newErrorMessage bose-newErrorMessage--2019" role="alert" aria-atomic="true"></div> <script> $jq("#serial\u002D99e001c4\u002D34e4\u002D4851\u002D8a79\u002D34295c13f9a1").data('options', { required: "true", validator: "CUSTOM", value: "", messages: { 'required': "Veuillez saisir un nom de produit, un numéro de série ou un code à quatre chiffres.", 'wrongFormat': "Les informations fournies n’ont pas été trouvées ou ont été saisies de manière incorrecte. Veuillez réessayer.", 'maxLength': "Les informations fournies n’ont pas été trouvées ou ont été saisies de manière incorrecte. Veuillez réessayer.", 'invalid': "Les informations fournies n’ont pas été trouvées ou ont été saisies de manière incorrecte. Veuillez réessayer." } }); </script> <div class="bose-serialNumberLookup__buttonContainer bose-serialNumberLookup__buttonContainer--2019"> <a role="button" style="background:#242424;color:#f8f8f8;--bg-color:#242424;--color:#f8f8f8" class="bose-buttonLink bose-buttonLink--serialNumberLookup2020 bose-serialNumberLookup__button--2019 bose-serialNumberLookup__button js-serialNumberLookupSubmitButton "> <span class=" bose-design2020__label"></span> </a> </div> </div> <input type="hidden" name="path" class="js-serialNumberLookup-path" value="/content/consumer_electronics_support/b2c/europe/websites/fr_fr/index/support"/> <input type="hidden" name=":redirectBose" value="/content/consumer_electronics_support/b2c/europe/websites/fr_fr/index/support/support_product_finder/select_product_search_results"/> <a class="js-redirectBose hide" href="/fr_fr/support/support_product_finder/select_product_search_results.html"></a> <input type="hidden" class="js-productCodeHiddenField" name="productCode" value=""/> <input type="hidden" class="js-productVariantCodeHiddenField" name="productVariantCode" value=""/> <input type="hidden" class="js-dateOfManufacturingHiddenField" name="dateOfManufacturing" value=""/> <input type="hidden" class="js-serialNumberHiddenField" name="serialNumber" value=""/> <input type="hidden" class="js-serialNumberHiddenFieldPartOf" name="multiPartProduct" value=""/> <input type="hidden" class="js-serialNumberHiddenFieldPartOfValues" name="multiPartProductItems" value=""/> <input type="hidden" class="js-soldSeparatelyHiddenField" name="productSoldSeparately" value=""/> <input type="hidden" class="js-recall" name="recallInEffect" value=""/> <input type="hidden" name="recallOverrideProductCode"/> <input type="hidden" name="recallOverrideSerialNumber"/> </fieldset> <div class="js-serialNumberLookup-attemptsCount hide bose-serialNumberLookup--centered"> 1 </div> <div class="js-emptyValueErrorMessage hide bose-serialNumberLookup--centered">Veuillez saisir un nom de produit, un numéro de série ou un code à quatre chiffres. </div> <div class="js-invalidErrorMessage hide bose-serialNumberLookup--centered">Les informations fournies n’ont pas été trouvées ou ont été saisies de manière incorrecte. Veuillez réessayer. </div> <div class="js-searchType hide bose-serialNumberLookup--centered">serial4digittextSearch</div> <div class="js-errorMsgTextSearchNoResults hide bose-serialNumberLookup--centered"> Aucun résultat. Veuillez modifier la recherche. </div> <div class="js-serialNumberLookup-errorMsgWithInLimit bose-serialNumberLookup__errorMessage hide bose-serialNumberLookupError bose-serialNumberLookup--centered"> Nous sommes désolés, nous ne sommes pas en mesure d’identifier votre produit. Veuillez vérifier de nouveau votre numéro d’identification unique et réessayer </div> <div class="js-serialNumberLookup-errorMsgAfterLimit bose-serialNumberLookup__errorMessage hide bose-serialNumberLookupError bose-serialNumberLookup--centered"> <p>Nous sommes désolés, nous ne sommes pas en mesure d’identifier votre produit pour le moment. Veuillez <a class="bose-richText__link bose-richText__link--blue" href="/fr_fr/contact_us.html" target="_blank">nous contacter</a> pour obtenir de l’aide.</p> </div> <div class="bose-serialNumberLookup__errorMessage hide js-recallErrorMessage"> </div> <div class="bose-serialNumberLookup__errorMessage js-serialNumberLookup-validationErrMsg hide bose-serialNumberLookupError bose-serialNumberLookup--centered"></div> <div class="bose-newErrorMessage -show js-serialNumberLookup-allErrorMessages bose-serialNumberLookupError bose-serialNumberLookup--centered" role="alert"></div> <div class="bose-serialNumberLookup bose-serialNumberLookup--findSerial bose-serialNumberLookup--centered"> <a class="overlay bose-overlay--scrolling bose-serialNumberLookup__link" href="/fr_fr/support/product_registration/overlay_serial_number_2.html">Aidez-moi à trouver mon numéro de série</a> </div> </div> </div> </div> </div></div> </div> </div></div> <div class="panel"> <a id="3356AA43AA00300240651EF00D8A7215"></a> <div class="bose-panel bose-panel--overflowHidden -boseWhite bose-panel--border-transparent bose-marginAlignment__Mobile bose-panel--noSpacing bose-panel--top"> <div class="bose-panel__content"> <div class="title"><a id="B65D7CA7591044581423F0011FC38338"></a> <h2 class="bose-title-v1 -marginTopLarge -marginLeftDefault -marginRightDefault -marginBottomDefault -bold -center bose-h3 -black -ignoreHorizontal bose-marginAlignment__Mobile"> Naviguer par thème </h2> </div> <div class="column"><a id="1AE395EEC65AB848BDDC96FFCC1341C1"></a> <div class="bose-column bose-column--fullWidth "> <div class="bose-column__container"> <section class="grid-12 bose-column__column no-gutter "> <div class="no-gutter-left grid-4 grid-medium-4 clear-medium-left grid-small-12"> <div class="panel"> <a id="1D73FC0D96A5862C5A47CA3186A07F37"></a> <div class="bose-panel bose-panel--overflowHidden -white bose-panel--border-transparent bose-marginAlignment__Mobile bose-panel--top" data-mh="panel1"> <div class="bose-panel__content"> <div class="panel"> <a id="D33127788179FE742253440D6B564594"></a> <div class="bose-panel bose-panel--overflowHidden -transparent bose-panel--border-transparent bose-marginAlignment__Mobile bose-panel--noSpacing bose-panel--top" data-mh="innerpanel1"> <div class="bose-panel__content"> <div class="textImage parbase textimage clearfix"><a id="74FC0B433661BF5A60B13FC62E724372"></a> <div class="bose-textImage bose-textImage--left bose-margin bose-margin--top-smallX bose-margin--bottom-zero bose-margin--left-zero bose-margin--right-smallX bose-margin--ignoreHorizontalOnMobile bose-marginAlignment__Mobile "> <div class="bose-textImage__left "> <img data-src="//assets.bose.com/content/dam/Bose_DAM/Web/consumer_electronics/support/homepage/icons/Questionnaire.svg/jcr:content/renditions/cq5dam.web.1280.1280.jpeg" height="50" width="50" class="lazyload js-adaptiveImage " alt="Icône Enregistrer" data-sizes="auto" data-srcset="//assets.bose.com/content/dam/Bose_DAM/Web/consumer_electronics/support/homepage/icons/Questionnaire.svg/jcr:content/renditions/cq5dam.web.1280.1280.jpeg 1280w"/> </div> <div class="bose-textImage__text bose-textImage__textnone -black" style="color:"> <div><p><b>ENREGISTREZ VOTRE PRODUIT</b></p></div> </div> </div> </div> <div class="bose-text"><a id="56BA89049E1B5C390BB681AC8ACD9762"></a> <div style="color: !important" class="bose-richText -marginTopDefault -marginLeftLargeX -marginRightSmall -marginBottomDefault -ignoreHorizontal bose-marginAlignment__Mobile "> <p>Enregistrez votre produit pour en confirmer la propriété, recevoir des mises à jour importantes et être parmi les premiers à découvrir les nouvelles offres.</p> </div> </div> </div> </div></div> <div class="buttonLink"><a id="F3EDD10C811F999DF5881B42BD194F9E"></a> <div class="bose-buttonLink__alignmentContainer bose-buttonLink__alignmentContainer--buttonAlignmentLeft "> <div data-tracking-event="button-impression" data-tracking-info="{"name":"clickthrough","text":"enregistrer mon produit","placement":"left","targetpath":"/fr_fr/index/support/product_registration.html"}" class="bose-tracking-button"> <a href="/fr_fr/support/product_registration.html" style="margin-top:28px;margin-left:15%;background:#242424;color:#f8f8f8;--bg-color:#242424;--color:#f8f8f8" role="button" class="bose-buttonLink none -withBorder bose-marginAlignment__Mobile" aria-label="enregistrer mon produit Enregistrement des produits" title="enregistrer mon produit" data-tracking-info="{"name":"clickthrough","text":"enregistrer mon produit","placement":"left","targetpath":"/fr_fr/index/support/product_registration.html"}" data-tracking-event="button-click" target="_self"> <img src="https://s7d2.scene7.com/is/image/bose/custom_icon?fmt=png-alpha" class="bose-buttonLink__customIcon" alt="enregistrer mon produit"/> <span class=" bose-design2020__label">enregistrer mon produit</span> <p class="bose-buttonLink_priceLabel">label.custom.product.value</p> </a> </div> </div></div> </div> </div></div> </div> <div class="no-gutter-left grid-4 grid-medium-4 grid-small-12"> <div class="panel"> <a id="1D73FC0D96A5862C5A47CA3186A07F37"></a> <div class="bose-panel bose-panel--overflowHidden -white bose-panel--border-transparent bose-marginAlignment__Mobile bose-panel--top" data-mh="panel1"> <div class="bose-panel__content"> <div class="panel"> <a id="D33127788179FE742253440D6B564594"></a> <div class="bose-panel bose-panel--overflowHidden -transparent bose-panel--border-transparent bose-marginAlignment__Mobile bose-panel--noSpacing bose-panel--top" data-mh="innerpanel1"> <div class="bose-panel__content"> <div class="textImage parbase textimage clearfix"><a id="74FC0B433661BF5A60B13FC62E724372"></a> <div class="bose-textImage bose-textImage--left bose-margin bose-margin--top-smallX bose-margin--bottom-zero bose-margin--left-zero bose-margin--right-smallX bose-margin--ignoreHorizontalOnMobile bose-marginAlignment__Mobile "> <div class="bose-textImage__left "> <img data-src="//assets.bose.com/content/dam/Bose_DAM/Web/consumer_electronics/support/homepage/icons/Manual.svg/jcr:content/renditions/cq5dam.web.1280.1280.jpeg" height="50" width="50" class="lazyload js-adaptiveImage " alt="Icône Garantie" data-sizes="auto" data-srcset="//assets.bose.com/content/dam/Bose_DAM/Web/consumer_electronics/support/homepage/icons/Manual.svg/jcr:content/renditions/cq5dam.web.1280.1280.jpeg 1280w"/> </div> <div class="bose-textImage__text bose-textImage__textnone -black" style="color:"> <div><p><b>INFORMATIONS RELATIVES À LA GARANTIE</b></p></div> </div> </div> </div> <div class="bose-text"><a id="56BA89049E1B5C390BB681AC8ACD9762"></a> <div style="color: !important" class="bose-richText -marginTopDefault -marginLeftLargeX -marginRightSmall -marginBottomDefault -ignoreHorizontal bose-marginAlignment__Mobile "> <p>Tous les produits Bose bénéficient d’une garantie limitée selon le produit et votre région.</p> </div> </div> </div> </div></div> <div class="buttonLink"><a id="F3EDD10C811F999DF5881B42BD194F9E"></a> <div class="bose-buttonLink__alignmentContainer bose-buttonLink__alignmentContainer--buttonAlignmentLeft "> <div data-tracking-event="button-impression" data-tracking-info="{"name":"clickthrough","text":"VOIR GARANTIE","placement":"left","targetpath":"/fr_fr/index/legal/product_warranty.html"}" class="bose-tracking-button"> <a href="/fr_fr/legal/product_warranty.html" style="margin-top:28px;margin-left:15%;background:#242424;color:#f8f8f8;--bg-color:#242424;--color:#f8f8f8" role="button" class="bose-buttonLink none -withBorder bose-marginAlignment__Mobile" aria-label="VOIR GARANTIE Garantie produit" title="VOIR GARANTIE" data-tracking-info="{"name":"clickthrough","text":"VOIR GARANTIE","placement":"left","targetpath":"/fr_fr/index/legal/product_warranty.html"}" data-tracking-event="button-click" target="_self"> <img src="https://s7d2.scene7.com/is/image/bose/custom_icon?fmt=png-alpha" class="bose-buttonLink__customIcon" alt="VOIR GARANTIE"/> <span class=" bose-design2020__label">VOIR GARANTIE</span> <p class="bose-buttonLink_priceLabel">label.custom.product.value</p> </a> </div> </div></div> </div> </div></div> </div> <div class="no-gutter-left grid-4 grid-medium-4 grid-small-12"> <div class="panel"> <a id="1D73FC0D96A5862C5A47CA3186A07F37"></a> <div class="bose-panel bose-panel--overflowHidden -white bose-panel--border-transparent bose-marginAlignment__Mobile bose-panel--top" data-mh="panel1"> <div class="bose-panel__content"> <div class="panel"> <a id="D33127788179FE742253440D6B564594"></a> <div class="bose-panel bose-panel--overflowHidden -transparent bose-panel--border-transparent bose-marginAlignment__Mobile bose-panel--noSpacing bose-panel--top" data-mh="innerpanel1"> <div class="bose-panel__content"> <div class="textImage parbase textimage clearfix"><a id="74FC0B433661BF5A60B13FC62E724372"></a> <div class="bose-textImage bose-textImage--left bose-margin bose-margin--top-smallX bose-margin--bottom-zero bose-margin--left-zero bose-margin--right-smallX bose-margin--ignoreHorizontalOnMobile bose-marginAlignment__Mobile "> <div class="bose-textImage__left "> <img data-src="//assets.bose.com/content/dam/Bose_DAM/Web/consumer_electronics/support/homepage/icons/Storage.svg/jcr:content/renditions/cq5dam.web.1280.1280.jpeg" height="50" width="50" class="lazyload js-adaptiveImage " alt="Icône de commande" data-sizes="auto" data-srcset="//assets.bose.com/content/dam/Bose_DAM/Web/consumer_electronics/support/homepage/icons/Storage.svg/jcr:content/renditions/cq5dam.web.1280.1280.jpeg 1280w"/> </div> <div class="bose-textImage__text bose-textImage__textnone -black" style="color:"> <div><p><b>MISES À JOUR ET SUIVI DES COMMANDES</b></p></div> </div> </div> </div> <div class="bose-text"><a id="56BA89049E1B5C390BB681AC8ACD9762"></a> <div style="color: !important" class="bose-richText -marginTopDefault -marginLeftLargeX -marginRightSmall -marginBottomDefault -ignoreHorizontal bose-marginAlignment__Mobile "> <p>Suivez votre commande ou obtenez des mises à jour sur votre demande d’assistance. Obtenez également de plus amples informations sur les retours, les échanges, l’expédition et la livraison.</p> </div> </div> </div> </div></div> <div class="buttonLink"><a id="F3EDD10C811F999DF5881B42BD194F9E"></a> <div class="bose-buttonLink__alignmentContainer bose-buttonLink__alignmentContainer--buttonAlignmentLeft "> <div data-tracking-event="button-impression" data-tracking-info="{"name":"clickthrough","text":"suivre ma commmande","placement":"left","targetpath":"/fr_fr/index/support/track-my-order.html"}" class="bose-tracking-button"> <a href="/fr_fr/support/track-my-order.html" style="margin-top:28px;margin-left:15%;background:#242424;color:#f8f8f8;--bg-color:#242424;--color:#f8f8f8" role="button" class="bose-buttonLink none -withBorder bose-marginAlignment__Mobile" aria-label="suivre ma commmande Suivre ma commande | Bose" title="suivre ma commmande" data-tracking-info="{"name":"clickthrough","text":"suivre ma commmande","placement":"left","targetpath":"/fr_fr/index/support/track-my-order.html"}" data-tracking-event="button-click" target="_self"> <img src="https://s7d2.scene7.com/is/image/bose/custom_icon?fmt=png-alpha" class="bose-buttonLink__customIcon" alt="suivre ma commmande"/> <span class=" bose-design2020__label">suivre ma commmande</span> <p class="bose-buttonLink_priceLabel">label.custom.product.value</p> </a> </div> </div></div> </div> </div></div> </div> </section> <section class="grid-12 bose-column__column no-gutter "> <div class="no-gutter-left grid-4 grid-medium-4 clear-medium-left grid-small-12"> <div class="panel"> <a id="1D73FC0D96A5862C5A47CA3186A07F37"></a> <div class="bose-panel bose-panel--overflowHidden -white bose-panel--border-transparent bose-marginAlignment__Mobile bose-panel--top" data-mh="panel2"> <div class="bose-panel__content"> <div class="panel"> <a id="D33127788179FE742253440D6B564594"></a> <div class="bose-panel bose-panel--overflowHidden -transparent bose-panel--border-transparent bose-marginAlignment__Mobile bose-panel--noSpacing bose-panel--top" data-mh="innerpanel2"> <div class="bose-panel__content"> <div class="textImage parbase textimage clearfix"><a id="74FC0B433661BF5A60B13FC62E724372"></a> <div class="bose-textImage bose-textImage--left bose-margin bose-margin--top-smallX bose-margin--bottom-zero bose-margin--left-zero bose-margin--right-smallX bose-margin--ignoreHorizontalOnMobile bose-marginAlignment__Mobile "> <div class="bose-textImage__left "> <img data-src="//assets.bose.com/content/dam/Bose_DAM/Web/consumer_electronics/support/homepage/icons/Location_Pin.svg/jcr:content/renditions/cq5dam.web.1280.1280.jpeg" height="50" width="50" class="lazyload js-adaptiveImage " alt="Icône Localisation" data-sizes="auto" data-srcset="//assets.bose.com/content/dam/Bose_DAM/Web/consumer_electronics/support/homepage/icons/Location_Pin.svg/jcr:content/renditions/cq5dam.web.1280.1280.jpeg 1280w"/> </div> <div class="bose-textImage__text bose-textImage__textnone -black" style="color:"> <div><p><b>MAGASINS</b></p></div> </div> </div> </div> <div class="bose-text"><a id="56BA89049E1B5C390BB681AC8ACD9762"></a> <div style="color: !important" class="bose-richText -marginTopDefault -marginLeftLargeX -marginRightSmall -marginBottomDefault -ignoreHorizontal bose-marginAlignment__Mobile "> <p>Visitez une boutique près de chez vous pour découvrir la qualité audio et les caractéristiques des produits Bose.</p> </div> </div> </div> </div></div> <div class="buttonLink"><a id="F3EDD10C811F999DF5881B42BD194F9E"></a> <div class="bose-buttonLink__alignmentContainer bose-buttonLink__alignmentContainer--buttonAlignmentLeft "> <div data-tracking-event="button-impression" data-tracking-info="{"name":"clickthrough","text":"TROUVEZ UNE BOUTIQUE PRÈS DE CHEZ VOUS","placement":"left","targetpath":"/fr_fr/index/store_locator.html"}" class="bose-tracking-button"> <a href="/fr_fr/store_locator.html" style="margin-top:28px;margin-left:15%;background:#242424;color:#f8f8f8;--bg-color:#242424;--color:#f8f8f8" role="button" class="bose-buttonLink none -withBorder bose-marginAlignment__Mobile" aria-label="TROUVEZ UNE BOUTIQUE PRÈS DE CHEZ VOUS Revendeurs Bose" title="TROUVEZ UNE BOUTIQUE PRÈS DE CHEZ VOUS" data-tracking-info="{"name":"clickthrough","text":"TROUVEZ UNE BOUTIQUE PRÈS DE CHEZ VOUS","placement":"left","targetpath":"/fr_fr/index/store_locator.html"}" data-tracking-event="button-click" target="_self"> <img src="https://s7d2.scene7.com/is/image/bose/custom_icon?fmt=png-alpha" class="bose-buttonLink__customIcon" alt="TROUVEZ UNE BOUTIQUE PRÈS DE CHEZ VOUS"/> <span class=" bose-design2020__label">TROUVEZ UNE BOUTIQUE PRÈS DE CHEZ VOUS</span> <p class="bose-buttonLink_priceLabel">label.custom.product.value</p> </a> </div> </div></div> </div> </div></div> </div> <div class="no-gutter-left grid-4 grid-medium-4 grid-small-12"> <div class="panel"> <a id="1D73FC0D96A5862C5A47CA3186A07F37"></a> <div class="bose-panel bose-panel--overflowHidden -white bose-panel--border-transparent bose-marginAlignment__Mobile bose-panel--top" data-mh="panel2"> <div class="bose-panel__content"> <div class="panel"> <a id="D33127788179FE742253440D6B564594"></a> <div class="bose-panel bose-panel--overflowHidden -transparent bose-panel--border-transparent bose-marginAlignment__Mobile bose-panel--noSpacing bose-panel--top" data-mh="innerpanel2"> <div class="bose-panel__content"> <div class="textImage parbase textimage clearfix"><a id="74FC0B433661BF5A60B13FC62E724372"></a> <div class="bose-textImage bose-textImage--left bose-margin bose-margin--top-smallX bose-margin--bottom-zero bose-margin--left-zero bose-margin--right-smallX bose-margin--ignoreHorizontalOnMobile bose-marginAlignment__Mobile "> <div class="bose-textImage__left "> <img data-src="//assets.bose.com/content/dam/Bose_DAM/Web/consumer_electronics/support/homepage/icons/Technical_Assistance.svg/jcr:content/renditions/cq5dam.web.1280.1280.jpeg" height="50" width="50" class="lazyload js-adaptiveImage " alt="Service icon" data-sizes="auto" data-srcset="//assets.bose.com/content/dam/Bose_DAM/Web/consumer_electronics/support/homepage/icons/Technical_Assistance.svg/jcr:content/renditions/cq5dam.web.1280.1280.jpeg 1280w"/> </div> <div class="bose-textImage__text bose-textImage__textnone -black" style="color:"> <div><p><b>ASSISTANCE ET RÉPARATION</b></p> </div> </div> </div> </div> <div class="bose-text"><a id="56BA89049E1B5C390BB681AC8ACD9762"></a> <div style="color: !important" class="bose-richText -marginTopDefault -marginLeftLargeX -marginRightSmall -marginBottomDefault -ignoreHorizontal bose-marginAlignment__Mobile "> <p>Notre objectif : garantir un service d’exception pour tous vos produits Bose. Vous pensez que votre produit nécessite une assistance ou une réparation ? Nous allons vous aider.</p> </div> </div> </div> </div></div> <div class="buttonLink"><a id="F3EDD10C811F999DF5881B42BD194F9E"></a> <div class="bose-buttonLink__alignmentContainer bose-buttonLink__alignmentContainer--buttonAlignmentLeft "> <div data-tracking-event="button-impression" data-tracking-info="{"name":"clickthrough","text":"COMMENCER","placement":"left","targetpath":"/fr_fr/index/support/self_service/service_and_repair_request.html"}" class="bose-tracking-button"> <a href="/fr_fr/support/self_service/service_and_repair_request.html" style="margin-top:28px;margin-left:15%;background:#242424;color:#f8f8f8;--bg-color:#242424;--color:#f8f8f8" role="button" class="bose-buttonLink none -withBorder bose-marginAlignment__Mobile" aria-label="COMMENCER Réparation et remplacement" title="COMMENCER" data-tracking-info="{"name":"clickthrough","text":"COMMENCER","placement":"left","targetpath":"/fr_fr/index/support/self_service/service_and_repair_request.html"}" data-tracking-event="button-click" target="_self"> <img src="https://s7d2.scene7.com/is/image/bose/custom_icon?fmt=png-alpha" class="bose-buttonLink__customIcon" alt="COMMENCER"/> <span class=" bose-design2020__label">COMMENCER</span> <p class="bose-buttonLink_priceLabel">label.custom.product.value</p> </a> </div> </div></div> </div> </div></div> </div> <div class="no-gutter-left grid-4 grid-medium-4 grid-small-12"> <div class="panel"> <a id="1D73FC0D96A5862C5A47CA3186A07F37"></a> <div class="bose-panel bose-panel--overflowHidden -white bose-panel--border-transparent bose-marginAlignment__Mobile bose-panel--top" data-mh="panel2"> <div class="bose-panel__content"> <div class="panel"> <a id="D33127788179FE742253440D6B564594"></a> <div class="bose-panel bose-panel--overflowHidden -transparent bose-panel--border-transparent bose-marginAlignment__Mobile bose-panel--noSpacing bose-panel--top" data-mh="innerpanel2"> <div class="bose-panel__content"> <div class="textImage parbase textimage clearfix"><a id="74FC0B433661BF5A60B13FC62E724372"></a> <div class="bose-textImage bose-textImage--left bose-margin bose-margin--top-smallX bose-margin--bottom-zero bose-margin--left-zero bose-margin--right-smallX bose-margin--ignoreHorizontalOnMobile bose-marginAlignment__Mobile "> <div class="bose-textImage__left "> <img data-src="//assets.bose.com/content/dam/Bose_DAM/Web/consumer_electronics/support/homepage/icons/Shipping_and_Receiving.svg/jcr:content/renditions/cq5dam.web.1280.1280.jpeg" height="50" width="50" class="lazyload js-adaptiveImage " alt="Return icon" data-sizes="auto" data-srcset="//assets.bose.com/content/dam/Bose_DAM/Web/consumer_electronics/support/homepage/icons/Shipping_and_Receiving.svg/jcr:content/renditions/cq5dam.web.1280.1280.jpeg 1280w"/> </div> <div class="bose-textImage__text bose-textImage__textnone -black" style="color:"> <div><p><b>RETOURS DE PRODUIT</b></p></div> </div> </div> </div> <div class="bose-text"><a id="56BA89049E1B5C390BB681AC8ACD9762"></a> <div style="color: !important" class="bose-richText -marginTopDefault -marginLeftLargeX -marginRightSmall -marginBottomDefault -ignoreHorizontal bose-marginAlignment__Mobile "> <p>Nous garantissons votre satisfaction pour tous les produits Bose. Si vous n’êtes pas satisfait de votre achat pour quelque raison que ce soit, il vous suffit de le retourner durant la période d’essai pour être intégralement remboursé.</p> </div> </div> </div> </div></div> <div class="buttonLink"><a id="F3EDD10C811F999DF5881B42BD194F9E"></a> <div class="bose-buttonLink__alignmentContainer bose-buttonLink__alignmentContainer--buttonAlignmentLeft "> <div data-tracking-event="button-impression" data-tracking-info="{"name":"clickthrough","text":"demander un retour","placement":"left","targetpath":"/fr_fr/index/return_order.html"}" class="bose-tracking-button"> <a href="/fr_fr/return_order.html" style="margin-top:28px;margin-left:15%;background:#242424;color:#f8f8f8;--bg-color:#242424;--color:#f8f8f8" role="button" class="bose-buttonLink none -withBorder bose-marginAlignment__Mobile" aria-label="demander un retour Retourner votre commande" title="demander un retour" data-tracking-info="{"name":"clickthrough","text":"demander un retour","placement":"left","targetpath":"/fr_fr/index/return_order.html"}" data-tracking-event="button-click" target="_self"> <img src="https://s7d2.scene7.com/is/image/bose/custom_icon?fmt=png-alpha" class="bose-buttonLink__customIcon" alt="demander un retour"/> <span class=" bose-design2020__label">demander un retour</span> <p class="bose-buttonLink_priceLabel">label.custom.product.value</p> </a> </div> </div></div> </div> </div></div> </div> </section> </div> </div> </div> </div> </div></div> <div class="panel"> <a id="60EF568456675EFD9BAB8036BBC43744"></a> <div class="bose-panel bose-panel--overflowHidden -boseWhite bose-panel--border-transparent bose-marginAlignment__Mobile bose-panel--noSpacing bose-panel--top"> <div class="bose-panel__content"> <div class="column"><a id="9B70D65D8EDCB408EFEEEFCD6BE3F1C2"></a> <div class="bose-column bose-column--padding bose-column--fullWidth "> <div class="bose-column__container"> <section class="grid-12 bose-column__column no-gutter bose-column__reverse"> <div class="no-gutter-left grid-6 grid-medium-6 clear-medium-left grid-small-12"> <div class="panel"> <a id="4F678F9793689EBA472DF99E2DCE3733"></a> <div class="bose-panel bose-panel--overflowHidden -white bose-panel--border-transparent bose-marginAlignment__Mobile bose-panel--centered bose-panel--noSpacing bose-panel--middle" data-mh="panelrow7"> <div class="bose-panel__content"> <div class="title"><a id="3445592DC45A50FA00C33C508AAE3C30"></a> <h3 class="bose-title-v1 -marginTopDefault -marginLeftDefault -marginRightDefault -marginBottomDefault -bold none display4 -black -ignoreHorizontal bose-marginAlignment__Mobile"> RESTEZ DANS LA BOUCLE </h3> </div> <div class="textImage parbase textimage clearfix"><a id="8DB556D5C3EC4A6D16BD9E4C2A56C20F"></a> <div class="bose-textImage bose-textImage--top bose-margin bose-margin--top-smallX bose-margin--bottom-zero bose-margin--left-smallX bose-margin--right-smallX bose-margin--ignoreHorizontalOnMobile bose-marginAlignment__Mobile "> <div class="bose-textImage__top "> <img data-src="//assets.bose.com/content/dam/Bose_DAM/Web/consumer_electronics/support/homepage/icons/Profile.svg/jcr:content/renditions/cq5dam.web.1280.1280.jpeg" height="60" width="60" class="lazyload js-adaptiveImage " alt="Icône Compte Mon Bose" data-sizes="auto" data-srcset="//assets.bose.com/content/dam/Bose_DAM/Web/consumer_electronics/support/homepage/icons/Profile.svg/jcr:content/renditions/cq5dam.web.1280.1280.jpeg 1280w"/> </div> <div class="bose-textImage__text bose-textImage__text--boseh3 -black" style="color:"> <div><p style="text-align: left;"><b><span class="bose-text__body1Hero">Compte My Bose</span></b></p> </div> </div> </div> </div> <div class="bose-text"><a id="9931CDF7D5A815ADE37A924E3B19AB79"></a> <div style="color: !important" class="bose-richText -marginTopSmall -marginLeftMediumX -marginRightZero -marginBottomExtraSmall -ignoreHorizontal bose-marginAlignment__Mobile "> <p>Suivez l’historique et l’état de vos commandes, trouvez votre numéro de série et la couverture de garantie.</p> </div> </div> <div class="buttonLink"><a id="B7E06C6786B16A6D16F07CB8BF74361C"></a> <div class="bose-buttonLink__alignmentContainer bose-buttonLink__alignmentContainer--buttonAlignmentCenter "> <div data-tracking-event="button-impression" data-tracking-info="{"name":"clickthrough","text":"créer un compte my bose","placement":"left","targetpath":"/fr_fr/index/myaccount/registration.html"}" class="bose-tracking-button"> <a href="/fr_fr/myaccount/registration.html" style="margin-top:28px;margin-bottom:28px;background:#242424;color:#f8f8f8;--bg-color:#242424;--color:#f8f8f8" role="button" class="bose-buttonLink bose-buttonLink--type1 none bose-marginAlignment__Mobile" aria-label="créer un compte my bose Compte Mon Bose | Avantages et inscription" title="créer un compte my bose" data-tracking-info="{"name":"clickthrough","text":"créer un compte my bose","placement":"left","targetpath":"/fr_fr/index/myaccount/registration.html"}" data-tracking-event="button-click" target="_self"> <img src="https://s7d2.scene7.com/is/image/bose/custom_icon?fmt=png-alpha" class="bose-buttonLink__customIcon" alt="créer un compte my bose"/> <span class=" bose-design2020__label">créer un compte my bose</span> <p class="bose-buttonLink_priceLabel">label.custom.product.value</p> </a> </div> </div></div> </div> </div></div> </div> <div class="no-gutter-left grid-6 grid-medium-6 grid-small-12"> <div class="panel"> <a id="4F678F9793689EBA472DF99E2DCE3733"></a> <div class="bose-panel bose-panel--overflowHidden -white bose-panel--border-transparent bose-marginAlignment__Mobile bose-panel--centered bose-panel--noSpacing bose-panel--middle" data-mh="panelrow7"> <div class="bose-panel__content"> <div class="adaptiveImageComponent image parbase"><a id="9B4C99CD9B40EB2F27C5EF46B7871560"></a> <div class=" bose-adaptiveImage bose-adaptiveImage--fullWidth bose-adaptiveImage--fullHeight"> <div class="bose-adaptiveImage__container"> <img class="bose-adaptiveImage__image lazyload js-adaptiveImage" alt="Couple écoutant de la musique dans un salon" data-src="//assets.bose.com/content/dam/Bose_DAM/Web/consumer_electronics/support/homepage/tiles/customer_support_my_account.png/jcr:content/renditions/cq5dam.web.320.320.png" data-sizes="auto" data-srcset="//assets.bose.com/content/dam/Bose_DAM/Web/consumer_electronics/support/homepage/tiles/customer_support_my_account.png/jcr:content/renditions/cq5dam.web.320.320.png 320w, //assets.bose.com/content/dam/Bose_DAM/Web/consumer_electronics/support/homepage/tiles/customer_support_my_account.png/jcr:content/renditions/cq5dam.web.600.600.png 600w, //assets.bose.com/content/dam/Bose_DAM/Web/consumer_electronics/support/homepage/tiles/customer_support_my_account.png/jcr:content/renditions/cq5dam.web.1000.1000.png 1000w, //assets.bose.com/content/dam/Bose_DAM/Web/consumer_electronics/support/homepage/tiles/customer_support_my_account.png/jcr:content/renditions/cq5dam.web.1280.1280.png 1280w"/> </div> </div> </div> </div> </div></div> </div> </section> </div> </div> </div> </div> </div></div> <div class="panel"> <a id="75DB1E54C7F1F611EE48301D916578EF"></a> <div class="bose-panel bose-panel--overflowHidden -transparent bose-panel--border-transparent bose-marginAlignment__Mobile bose-panel--top"> <div class="bose-panel__content"> <div class="faqContainer"><a id="8BBDC42027CC075C6E515D60E6161B8D"></a> <div class="bose-faq__container" data-show-first="false"> <div class="faq"><a id="10E36AAA5323E54F0A5D986BCCCDE7FE"></a> <h3 class="bose-faq__question">Quelle est la garantie des produits Bose ?</h3> <div class="bose-faq__answer bose-richText bose-richText--noMargin"><p style="text-align: left;">Chez Bose, nous proposons une garantie limitée sur tous nos produits qui varie selon le produit spécifique. Nos garanties durent généralement entre un et cinq ans, selon votre produit et votre pays. Pour plus d’informations sur la garantie de votre produit spécifique, veuillez consulter la notice d’utilisation ou contacter l’équipe d’assistance.</p> </div> </div> <div class="faq"><a id="6A564CC8427B9484C6BF6A893784C1F8"></a> <h3 class="bose-faq__question">Comment connecter mon produit Bose à mon appareil ?</h3> <div class="bose-faq__answer bose-richText bose-richText--noMargin"><p style="text-align: left;">Vous pouvez connecter votre produit Bose à votre appareil de différentes façons, selon le produit et l’appareil. Nous vous conseillons de consulter la notice d’utilisation ou les ressources en ligne pour obtenir les instructions pas à pas sur la manière de connecter votre produit spécifique à votre appareil. Pour toute aide supplémentaire, veuillez contacter notre équipe d’assistance.</p> </div> </div> <div class="faq"><a id="FBDF9D10D966FC7D075D89532446D1D5"></a> <h3 class="bose-faq__question">Comment mettre à jour le logiciel de mon produit Bose ?</h3> <div class="bose-faq__answer bose-richText bose-richText--noMargin"><p style="text-align: left;">Pour mettre à jour le logiciel de votre produit Bose, nous recommandons d’utiliser les applications Bose Music ou Bose Connect (en fonction de votre produit), pour l’application Bose Music ou pour l’application Bose Connect (<a class="bose-richText__link bose-richText__link--black" href="https://apps.apple.com/us/app/bose-connect/id1046510029" target="_self">App Store</a> et <a class="bose-richText__link bose-richText__link--black" href="https://play.google.com/store/apps/details?id=com.bose.monet&hl=en_US&gl=US" target="_self">Google Play Store</a>). Les applications vous guideront dans le processus de mise à jour du logiciel de votre produit, afin de garantir qu’il est à jour et qu’il fonctionne correctement.</p> </div> </div> <div class="faq"><a id="F41E6621AA39C047FFE14DCBE4E67E6E"></a> <h3 class="bose-faq__question">Comment résoudre les problèmes avec mon produit Bose ?</h3> <div class="bose-faq__answer bose-richText bose-richText--noMargin"><p style="text-align: left;">Si vous rencontrez des difficultés avec votre produit Bose, nous vous recommandons de consulter la section sur le dépannage de la notice d’utilisation ou les ressources en ligne. Si le problème persiste, veuillez contacter notre équipe d’assistance pour obtenir de l’aide.</p> </div> </div> <div class="faq"><a id="3E3A300FD4CEFF349B98724F5C494149"></a> <h3 class="bose-faq__question">Comment retourner ou échanger mon produit Bose ?</h3> <div class="bose-faq__answer bose-richText bose-richText--noMargin"><p style="text-align: left;">Nous proposons une politique de retour de 90 jours pour la plupart de nos produits. Pour effectuer un retour, visitez notre <a class="bose-richText__link bose-richText__link--black" href="/fr_fr/support/returns_and_exchanges.html">page de retours</a>.</p> </div> </div> <div class="faq"><a id="072F76BEB56A7B283BE1523CF490A201"></a> <h3 class="bose-faq__question">Comment configurer mon produit Bose ?</h3> <div class="bose-faq__answer bose-richText bose-richText--noMargin"><p style="text-align: left;">La configuration de votre produit Bose dépend du produit spécifique. Nous vous recommandons de consulter la notice d’utilisation ou notre <a class="bose-richText__link bose-richText__link--black" href="/fr_fr/support.html" target="_self">assistance en ligne</a> pour obtenir des instructions pas à pas sur la façon de configurer votre produit. Si vous avez d’autres questions, veuillez contacter notre équipe d’assistance.</p> </div> </div> <div class="faq"><a id="BBF02CB2B8D5318F9761F138AD2D0940"></a> <h3 class="bose-faq__question">Comment contacter le service client de Bose ?</h3> <div class="bose-faq__answer bose-richText bose-richText--noMargin"><p style="text-align: left;">Vous pouvez contacter le service client de Bose par téléphone, e-mail ou chat en direct. Notre équipe du service client est là pour répondre à vos questions ou préoccupations concernant votre produit Bose. Pour obtenir les coordonnées spécifiques, veuillez consulter notre site Web ou la notice d’utilisation.</p> </div> </div> </div> <script type="application/ld+json">{"@context":"http://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Quelle est la garantie des produits Bose ?","acceptedAnswer":{"@type":"Answer","text":"Chez Bose, nous proposons une garantie limitée sur tous nos produits qui varie selon le produit spécifique. Nos garanties durent généralement entre un et cinq ans, selon votre produit et votre pays. Pour plus d’informations sur la garantie de votre produit spécifique, veuillez consulter la notice d’utilisation ou contacter l’équipe d’assistance."}},{"@type":"Question","name":"Comment connecter mon produit Bose à mon appareil ?","acceptedAnswer":{"@type":"Answer","text":"Vous pouvez connecter votre produit Bose à votre appareil de différentes façons, selon le produit et l’appareil. 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Bose" target="_blank" rel="noopener noreferrer"><span class="bose-screenReaderText">Compte Twitter de Bose</span> </a> <a data-mobileshowinhead="3" class="bose-socialMedia__icon bose-icon bose-icon--youtube -dark" href="https://www.youtube.com/Bose" title="Chaîne YouTube de Bose" target="_blank" rel="noopener noreferrer"><span class="bose-screenReaderText">Chaîne YouTube de Bose</span> </a> <a data-mobileshowinhead="4" class="bose-socialMedia__icon bose-icon bose-icon--instagram -dark" href="https://www.instagram.com/Bose" title="Compte Instagram de Bose" target="_blank" rel="noopener noreferrer"><span class="bose-screenReaderText">Compte Instagram de Bose</span> </a> </div> </div> </div> <div class="bose-footer__emailForm"> <div class="bose-emailSubscriptionInput"> <a target="_blank" href="/fr_fr/email-subscription2.html" class="bose-emailSubscriptionInput__text overlay" title="Connexion avec l’adresse e-mail"> Connexion avec l’adresse e-mail </a> </div> </div> </div> </div> </div> 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data-srcset="//assets.bose.com/content/dam/Bose_DAM/Web/consumer_electronics/global/general/icons/recycle-ico-white.psd/jcr:content/renditions/cq5dam.web.320.320.png 320w, //assets.bose.com/content/dam/Bose_DAM/Web/consumer_electronics/global/general/icons/recycle-ico-white.psd/jcr:content/renditions/cq5dam.web.600.600.png 600w, //assets.bose.com/content/dam/Bose_DAM/Web/consumer_electronics/global/general/icons/recycle-ico-white.psd/jcr:content/renditions/cq5dam.web.1000.1000.png 1000w, //assets.bose.com/content/dam/Bose_DAM/Web/consumer_electronics/global/general/icons/recycle-ico-white.psd/jcr:content/renditions/cq5dam.web.1280.1280.png 1280w, //assets.bose.com/content/dam/Bose_DAM/Web/consumer_electronics/global/general/icons/recycle-ico-white.psd/jcr:content/renditions/cq5dam.web.1920.1920.png 1920w"/> </div> <div class="bose-textImage__text bose-textImage__text--body2Intro -mediumGrey" style="color:"> <div><p>La plupart des composants d'emballage utilisés pour les produits Bose 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