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line-height: 38px; } .fancy-header .fancy-subtitle { font-size: 20px; line-height: 28px; } .fancy-header.breadcrumbs-mobile-off .breadcrumbs { display: none; } #fancy-header > .wf-wrap { flex-flow: column wrap; align-items: center; justify-content: center; padding-bottom: 0px !important; } .fancy-header.title-left .breadcrumbs { text-align: center; float: none; } .breadcrumbs { margin-bottom: 10px; } .breadcrumbs.breadcrumbs-bg { margin-top: 10px; } .fancy-header.title-right .breadcrumbs { margin: 10px 0 10px 0; } #fancy-header .hgroup, #fancy-header .breadcrumbs { text-align: center; } .fancy-header .hgroup { padding-bottom: 5px; } .breadcrumbs-off .hgroup { padding-bottom: 5px; } .title-right .hgroup { padding: 0 0 5px 0; } .title-right.breadcrumbs-off .hgroup { padding-top: 5px; } .title-left.disabled-bg .breadcrumbs { margin-bottom: 0; } } </style><header id="fancy-header" class="fancy-header breadcrumbs-off breadcrumbs-mobile-off title-center" > <div class="wf-wrap"><div class="fancy-title-head hgroup"><h1 class="fancy-title entry-title" ><span>Ombudsman</span></h1></div></div> </header> <div id="main" class="sidebar-none sidebar-divider-off"> <div class="main-gradient"></div> <div class="wf-wrap"> <div class="wf-container-main"> <div id="content" class="content" role="main"> <div class="wpb-content-wrapper"><div class="vc_row wpb_row vc_row-fluid"><div class="wpb_column vc_column_container vc_col-sm-2"><div class="vc_column-inner"><div class="wpb_wrapper"></div></div></div><div class="wpb_column vc_column_container vc_col-sm-8"><div class="vc_column-inner"><div class="wpb_wrapper"> <div class="wpb_text_column wpb_content_element " > <div class="wpb_wrapper"> <p style="text-align: center;"><strong>Larcenia Walton, Director of Ombudsman<br /> </strong>Phone: (718) 590-6248<br /> Email: <a href="mailto:lwalton@bronxbp.nyc.gov">lwalton@bronxbp.nyc.gov</a></p> </div> </div> <div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_center vc_separator_no_text vc_sep_color_grey wpb_content_element wpb_content_element" ><span class="vc_sep_holder vc_sep_holder_l"><span class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span class="vc_sep_line"></span></span> </div> <div class="wpb_text_column wpb_content_element " > <div class="wpb_wrapper"> <p>The Bronx Borough President’s Office assists constituents to address various needs such as housing, immigration referrals, sanitation, and neighborhood safety complaints, among other quality of life issues. The unit is staffed by a group of well-seasoned professionals, who work with each constituent on an individual basis to find solutions to their problems. The busiest unit in the entire agency, the Ombudsman鈥檚 Unit welcomes constituents to file complaints in person, Monday Through Friday by appointment only. Requests for assistance can also be made via telephone during regular business hours. To file a case by telephone, or to make an appointment, and/or obtain further information about the services offered by Constituent Services, please call (718) 590-3554.</p> <h1 class="medium">Hours</h1> <p>Monday-Wednesday: 9:00 am – 5:00 pm<br /> Thursday: 9:00 am – 6:00 pm<br /> Friday: 9:00 am – 5:00 pm</p> </div> </div> <div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_center vc_separator_no_text vc_sep_color_grey wpb_content_element wpb_content_element" ><span class="vc_sep_holder vc_sep_holder_l"><span class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span class="vc_sep_line"></span></span> </div> <div class="wpb_text_column wpb_content_element " > <div class="wpb_wrapper"> <h3 class="medium">Tax resources</h3> <ul> <li>File your taxes: <strong><a href="https://www.nyc.gov/site/dca/consumers/file-your-taxes.page">https://www.nyc.gov/site/dca/consumers/file-your-taxes.page</a></strong></li> </ul> </div> </div> <div class="vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_center vc_separator_no_text vc_sep_color_grey wpb_content_element wpb_content_element" ><span class="vc_sep_holder vc_sep_holder_l"><span class="vc_sep_line"></span></span><span class="vc_sep_holder vc_sep_holder_r"><span class="vc_sep_line"></span></span> </div> <div class="wpb_text_column wpb_content_element " > <div class="wpb_wrapper"> <div class="mta-mb-500 mta-page-title mta-page-wrapper"> <div class="mta-page-wrapper"> <h3 class="mta-text-5xl sm:mta-text-6xl mta-mt-400 mta-leading-500"><span id="cityticket-for-travel-within-nyc-on-metro-north-and-lirr"> CityTicket for travel within NYC on Metro-North and LIRR </span></h3> <div class="mta-mt-200 mta-text-2xl mta-mb-500"> <div id="if-youre-traveling-on-the-long-island-rail-road-or-metro-north-railroad-within-new-york-city-during-off-peak-hours-you-can-get-a-cityticket-for-5" class="field field--name-field-intro field--type-string-long field--label-hidden field--item">If you鈥檙e traveling on the Long Island Rail Road or Metro-North Railroad within New York City during off-peak hours, you can get a CityTicket for $5. <strong><a href="https://new.mta.info/fares/cityticket?fbclid=IwAR1jBhQ4u61EzFtfxDbspJXiH_yiW5xrH54yr_CmxaerPgGJ1DQzxc66h2c">Visit the MTA website for full details</a></strong>.</div> </div> </div> </div> </div> </div> </div></div></div><div class="wpb_column vc_column_container vc_col-sm-2"><div class="vc_column-inner"><div class="wpb_wrapper"></div></div></div></div> </div> </div> </div> </div> </div>  <footer id="footer" class="footer solid-bg footer-outline-decoration">  <div id="bottom-bar" class="solid-bg logo-left" role="contentinfo"> <div class="wf-wrap"> <div class="wf-container-bottom"> <div class="wf-float-left"> 漏 2017 Office of The Bronx Borough President </div> <div class="wf-float-right"> <div class="mini-nav"><ul id="bottom-menu"><li class="menu-item 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