Delaware Division of Libraries

<!DOCTYPE HTML> <html class="member-story-page no-js" lang="en" dir="ltr"> <head> <meta charset="utf-8" /> <link rel="stylesheet" href="/etc.clientlibs/clientlibs/social/commons/scf.min.css" type="text/css"> <link rel="stylesheet" href="/libs/social/subscriptions/components/hbs/subscriptions/clientlibs.min.css" type="text/css"> <link rel="stylesheet" href="/etc.clientlibs/clientlibs/social/commons/cards.min.css" type="text/css"> <link rel="stylesheet" href="/libs/social/tally/components/hbs/voting/clientlibs.min.css" type="text/css"> <link rel="stylesheet" href="/etc.clientlibs/clientlibs/social/hbs/reviews.min.css" type="text/css"> <script src="/etc.clientlibs/clientlibs/granite/jquery.min.js"></script> <script src="/etc.clientlibs/clientlibs/granite/utils.min.js"></script> <script src="/etc.clientlibs/clientlibs/granite/jquery/granite.min.js"></script> <script src="/etc.clientlibs/foundation/clientlibs/jquery.min.js"></script> <script src="/etc.clientlibs/foundation/clientlibs/shared.min.js"></script> <script src="/etc.clientlibs/clientlibs/social/thirdparty/underscore.min.js"></script> <script src="/etc.clientlibs/clientlibs/granite/moment.min.js"></script> <script src="/etc.clientlibs/clientlibs/social/thirdparty/backbone.min.js"></script> <script src="/etc.clientlibs/clientlibs/social/thirdparty/handlebars.min.js"></script> <script src="/etc.clientlibs/clientlibs/social/commons/scf.min.js"></script> <script src="/etc.clientlibs/oclc/clientlibs/social/commons/scf.min.js"></script> <script src="/libs/social/subscriptions/components/hbs/subscriptions/clientlibs.min.js"></script> <script src="/etc.clientlibs/clientlibs/social/commons/cards.min.js"></script> <script src="/libs/social/tally/components/hbs/voting/clientlibs.min.js"></script> <script src="/etc.clientlibs/clientlibs/social/hbs/reviews.min.js"></script> <link rel="stylesheet" href="/etc.clientlibs/clientlibs/social/hbs/tally/voting.min.css" type="text/css"> <link rel="stylesheet" href="/etc.clientlibs/clientlibs/social/hbs/subscriptions.min.css" type="text/css"> <link rel="stylesheet" href="/etc.clientlibs/clientlibs/social/hbs/comments.min.css" type="text/css"> <script src="/etc.clientlibs/clientlibs/social/hbs/tally/voting.min.js"></script> <script src="/etc.clientlibs/clientlibs/social/hbs/subscriptions.min.js"></script> <script src="/etc.clientlibs/clientlibs/social/hbs/comments.min.js"></script> <link rel="stylesheet" href="/etc.clientlibs/clientlibs/social/hbs/tally/rating.min.css" type="text/css"> <script src="/etc.clientlibs/clientlibs/social/hbs/tally/rating.min.js"></script> <script src="/etc.clientlibs/oclc/clientlibs/oclc/jquery.min.js"></script> <script src="/etc.clientlibs/oclc/clientlibs/oclc/jquery/oclc.min.js"></script> <link rel="stylesheet" href="/apps/oclc/clientlibs/oclc/jquery-ui.min.css" type="text/css"> <script src="/apps/oclc/clientlibs/oclc/jquery-ui.min.js"></script> <script src="/etc.clientlibs/oclc/clientlibs/oclc/jquery/animation.min.js"></script> <link rel="stylesheet" href="/etc.clientlibs/clientlibs/granite/jquery-ui.min.css" type="text/css"> <script src="/etc.clientlibs/clientlibs/granite/jquery-ui.min.js"></script> <script src="/etc.clientlibs/foundation/clientlibs/jquery-ui.min.js"></script> <script src="/etc.clientlibs/clientlibs/social/thirdparty/ckeditor.min.js"></script> <title>Delaware Division of Libraries </title> <meta name="servicenames" content="Dewey Services" /> <meta name="keywords" content="Dewey Services" /> <meta name="description" content="The Delaware Division of Libraries looked to business tools to better understand how to meet the needs of the communities that Delaware libraries serve. By mapping many library services and resources against subject areas and levels of need, they can better identify gaps and plan for the future. " />  <meta name="DC.Title" content="Delaware Division of Libraries" /> <meta name="DCTERMS.Alternative" content="Delaware Division of Libraries"> <meta name="DC.Subject" content="Dewey Services" /> <meta name="DC.Description" content="The Delaware Division of Libraries looked to business tools to better understand how to meet the needs of the communities that Delaware libraries serve. By mapping many library services and resources against subject areas and levels of need, they can better identify gaps and plan for the future. "> <meta name="DC.Publisher" content="OCLC" /> <meta name="DC.Creator" content=""> <meta name="DC.Contributor" content=""/> <meta name="DCTERMS.Created" scheme="DCTERMS.W3CTDF" content="2013-9-26"> <meta name="DCTERMS.Issued" scheme="DCTERMS.W3CTDF" content="2013-9-26"> <meta name="DCTERMS.Modified" scheme="DCTERMS.W3CTDF" content="2024-11-20"> <meta name="DC.Language" content="en_US"> <meta name="DC.Modified" content="2024-11-20" /> <meta name="DC.Rights" content="https://policies.oclc.org/en/copyright.html" /> <meta name="twitter:title" content="Delaware Division of Libraries" /> <meta name="twitter:card" content="summary_large_image" /> <meta name="twitter:site" content="@OCLC" /> <meta name="twitter:domain" content="www.oclc.org" /> <meta name="twitter:description" content="The Delaware Division of Libraries looked to business tools to better understand how to meet the needs of the communities that Delaware libraries serve. By mapping many library services and resources against subject areas and levels of need, they can better identify gaps and plan for the future. " /> <meta name="twitter:image" content="https://www.oclc.org/content/dam/oclc/logos/oclc/og_image_oclc.png" /> <meta property="og:image" content="https://www.oclc.org/content/dam/oclc/logos/oclc/og_image_oclc.png" /> <meta property="og:type" content="website" /> <meta property="og:site_name" content="OCLC" /> <meta property="og:title" content="Delaware Division of Libraries" /> <meta property="og:locale" content="en_US" /> <meta property="og:url" content="https://www.oclc.org/en/member-stories/delaware.html" /> <meta property="og:description" content="The Delaware Division of Libraries looked to business tools to better understand how to meet the needs of the communities that Delaware libraries serve. By mapping many library services and resources against subject areas and levels of need, they can better identify gaps and plan for the future. " /> <meta name="viewport" content="width=device-width" /> <link rel="canonical" href="https://www.oclc.org/en/member-stories/delaware.html"/> <link rel="alternate" href="https://www.oclc.org/de/member-stories/delaware.html" hreflang="de"/> <link rel="alternate" href="https://www.oclc.org/en/member-stories/delaware.html" hreflang="en"/> <link rel="alternate" href="https://www.oclc.org/es/member-stories/delaware.html" hreflang="es"/> <link rel="alternate" href="https://www.oclc.org/fr/member-stories/delaware.html" hreflang="fr"/> <link rel="alternate" href="https://www.oclc.org/nl/member-stories/delaware.html" hreflang="nl"/> <link rel="alternate" href="https://www.oclc.org/zh-Hans/member-stories/delaware.html" hreflang="zh-Hans"/>   <link rel="icon" href="/apps/settings/wcm/designs/oclc/images/favicon.ico" sizes="32x32"/> <link rel="icon" href="/apps/settings/wcm/designs/oclc/images/icon.svg" type="image/svg+xml"/> <link rel="apple-touch-icon" href="/apps/settings/wcm/designs/oclc/images/apple-touch-icon.png"/> <script type="text/javascript"> if(typeof String.prototype.trim !== 'function') { String.prototype.trim = function() { return this.replace(/^\s+|\s+$/g, ''); } } </script>  <script src="/etc.clientlibs/oclc/clientlibs/oclc/modernizr.min.js"></script> <link rel="stylesheet" href="/etc.clientlibs/clientlibs/social/thirdparty/bootstrap3.min.css" type="text/css"> <script src="/etc.clientlibs/clientlibs/social/thirdparty/bootstrap3.min.js"></script> <script type="text/javascript" src="/apps/oclc/clientlibs/oclc/jquery-ui/source/jquery-ui.min.js"></script> <script type="text/javascript"> (function ($) { $(function () { yepnope([{ load: '/apps/settings/wcm/designs/oclc/js/jquery/jquery.easing.js' }, { test: $("#faq-set").length, yep: ['/apps/settings/wcm/designs/oclc/js/faqs-functions-v0.1.js'] }, { // FancyBox for modals: http://fancybox.net test: ($("a.modal-media").length || $("a.modal").length || $("a.img-gallery").length || $("a.modal-iframe").length || $(".modal-youtube").length), yep: ['/apps/settings/wcm/designs/oclc/js/jquery/fancybox/jquery.fancybox.pack.js', '/apps/settings/wcm/designs/oclc/js/jquery/fancybox/jquery.fancybox.css', '/apps/settings/wcm/designs/oclc/js/jquery/fancybox/helpers/jquery.fancybox-media.js', '/apps/settings/wcm/designs/oclc/js/modal-functions-v0.1.js'] }, { // Sitebar show/hide test: ($("#sitebar-sites").length), yep: ['/apps/settings/wcm/designs/oclc/js/jquery/jquery.hoverIntent.minified.js', '/apps/settings/wcm/designs/oclc/js/sitebar-functions-v0.1.js'] }, { // Showhide test: ($(".showhide").length), yep: ['/apps/settings/wcm/designs/oclc/js/showhide-functions-v0.1.js'] }, { test: $.autocomplete, nope: '/apps/oclc/clientlibs/oclc/jquery-ui/source/jquery-ui.min.js', complete: function () { if ($("#search-terms").autocomplete) { $("#search-terms").autocomplete({ source: function (request, response) { var s_siteVal = $("#s_site").val(), s_clientVal = $("#s_client").val(), uri = '/apps/oclc/suggest?q='; uri = uri + request.term + '&site=' + encodeURIComponent(s_siteVal) + '&client=' + encodeURIComponent(s_clientVal); $.ajax({ url: uri, dataType: "json", type: "GET", success: function (data) { response(data); } }); //ajax closed } //source closed }); //autocomplete closed } if ($("#result-search-terms").autocomplete) { $("#result-search-terms").autocomplete({ source: function (request, response) { var sr_siteVal = $("#sr_site").val(), sr_clientVal = $("#sr_client").val(), uri = '/apps/oclc/suggest?q='; uri = uri + request.term + '&site=' + encodeURIComponent(sr_siteVal) + '&client=' + encodeURIComponent(sr_clientVal); $.ajax({ url: uri, dataType: "json", type: "GET", success: function (data) { response(data); } }); //ajax closed } //source closed }); //autocomplete closed } } }]); }); }(jQuery)); </script>  <link rel="stylesheet" href="https://use.typekit.net/xyd8noe.css"> <script src="/apps/settings/wcm/designs/oclc/js/jquery/jquery.url.min.js"></script> <script src="/apps/settings/wcm/designs/oclc/js/toggle-show-hide.js" type="text/javascript"></script> <script src="/apps/settings/wcm/designs/oclc/js/en-US.js"></script> <script> (function($){ $(function() { yepnope({ test: $('div.form').length > 0, // test whether the a form exists on the page with "validate" class yep: ['/apps/settings/wcm/designs/oclc/js/jquery/jquery.validate.1.11.1.min.js','/etc/oclc/js/forms-functions-v0.4.js'] }); }); })(jQuery); </script> <script src="/etc.clientlibs/cq/personalization/clientlib/underscore.min.js"></script> <script src="/etc.clientlibs/cq/personalization/clientlib/personalization/kernel.min.js"></script> <script type="text/javascript"> $CQ(function() { CQ_Analytics.SegmentMgr.loadSegments("\/etc\/segmentation"); CQ_Analytics.ClientContextUtils.init("\/etc\/clientcontext\/default", "\/content\/marketing\/publish\/en_us\/member\u002Dstories\/delaware"); }); </script>  <link rel="stylesheet" href="/apps/settings/wcm/designs/oclc/oclc-main-v2/main.css?v=20241030"> <link href="/apps/settings/wcm/designs/oclc/syntaxhighlighter/shThemeDefault.css" rel="stylesheet" type="text/css"/> <link href="/apps/settings/wcm/designs/oclc/syntaxhighlighter/shCore.css" rel="stylesheet" type="text/css"/>   <script type="text/javascript" src="https://cdn.cookielaw.org/consent/999c7907-ac3c-4ce1-9125-172f53ec926f/OtAutoBlock.js"></script> <script src="https://cdn.cookielaw.org/scripttemplates/otSDKStub.js" data-document-language="true" type="text/javascript" charset="UTF-8" data-domain-script="999c7907-ac3c-4ce1-9125-172f53ec926f"></script> <script type="text/javascript"> function OptanonWrapper() { } </script>   <link rel="preconnect" href="https://dev.visualwebsiteoptimizer.com"/> <script type='text/javascript' id='vwoCode'> window._vwo_code || (function() { var account_id=743027, version=2.0, settings_tolerance=2000, hide_element='body', hide_element_style = 'opacity:0 !important;filter:alpha(opacity=0) !important;background:none !important', /* DO NOT EDIT BELOW THIS LINE */ f=false,w=window,d=document,v=d.querySelector('#vwoCode'),cK='_vwo_'+account_id+'_settings',cc={};try{var c=JSON.parse(localStorage.getItem('_vwo_'+account_id+'_config'));cc=c&&typeof c==='object'?c:{}}catch(e){}var stT=cc.stT==='session'?w.sessionStorage:w.localStorage;code={use_existing_jquery:function(){return typeof use_existing_jquery!=='undefined'?use_existing_jquery:undefined},library_tolerance:function(){return typeof library_tolerance!=='undefined'?library_tolerance:undefined},settings_tolerance:function(){return cc.sT||settings_tolerance},hide_element_style:function(){return'{'+(cc.hES||hide_element_style)+'}'},hide_element:function(){return typeof cc.hE==='string'?cc.hE:hide_element},getVersion:function(){return version},finish:function(){if(!f){f=true;var e=d.getElementById('_vis_opt_path_hides');if(e)e.parentNode.removeChild(e)}},finished:function(){return f},load:function(e){var t=this.getSettings(),n=d.createElement('script'),i=this;if(t){n.textContent=t;d.getElementsByTagName('head')[0].appendChild(n);if(!w.VWO||VWO.caE){stT.removeItem(cK);i.load(e)}}else{n.fetchPriority='high';n.src=e;n.type='text/javascript';n.onerror=function(){_vwo_code.finish()};d.getElementsByTagName('head')[0].appendChild(n)}},getSettings:function(){try{var e=stT.getItem(cK);if(!e){return}e=JSON.parse(e);if(Date.now()>e.e){stT.removeItem(cK);return}return e.s}catch(e){return}},init:function(){if(d.URL.indexOf('__vwo_disable__')>-1)return;var e=this.settings_tolerance();w._vwo_settings_timer=setTimeout(function(){_vwo_code.finish();stT.removeItem(cK)},e);var t=d.currentScript,n=d.createElement('style'),i=this.hide_element(),r=t&&!t.async&&i?i+this.hide_element_style():'',c=d.getElementsByTagName('head')[0];n.setAttribute('id','_vis_opt_path_hides');v&&n.setAttribute('nonce',v.nonce);n.setAttribute('type','text/css');if(n.styleSheet)n.styleSheet.cssText=r;else n.appendChild(d.createTextNode(r));c.appendChild(n);this.load('https://dev.visualwebsiteoptimizer.com/j.php?a='+account_id+'&u='+encodeURIComponent(d.URL)+'&vn='+version)}};w._vwo_code=code;code.init();})(); </script>  <script> dataLayer = [{ 'site': 'marketing', 'language': 'en_us' }]; </script>  <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl+ '&gtm_auth=iGoSLkTwa8G0GRiDWDJMVw&gtm_preview=env-2&gtm_cookies_win=x';f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-TC83QFB');</script>  </head> <body class="oclc">  <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-TC83QFB&gtm_auth=iGoSLkTwa8G0GRiDWDJMVw&gtm_preview=env-2&gtm_cookies_win=x" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>  <noscript> <div class="nojs-caution"> <p> <strong>JavaScript is currently not supported or is disabled by this browser. </strong> <br> Some features of this site will not be available. Please enable JavaScript for full functionality. <br> </p> </div> </noscript> <DIV class="header_microbar iparsys parsys"><div class="section"><div class="new"></div> </div><div class="iparys_inherited"><div class="header_microbar iparsys parsys"></div> </div> </DIV> <div class="cont-main"> <div class="header iparsys parsys"><div class="section"><div class="new"></div> </div><div class="iparys_inherited"><div class="header iparsys parsys"><div class="header parbase section"> <header> <script> (function ($) { $(function() { yepnope({ test: window.location.search != null && (window.location.search.indexOf("urlf=") >= 0 || window.location.search.indexOf("urlm=") >= 0), // test whether the url querystring has a parameter yep: ['/apps/oclc/docroot/js/urlmapper.js'] }); }); })(jQuery); </script> <script type="text/javascript"> (function (OCLC, $) { OCLC.logout = function() { if (_g && _g.shared && _g.shared.ClientSidePersistence) { //_g.shared.ClientSidePersistence.clearAllMaps(); } if( CQ_Analytics && CQ_Analytics.CCM) { //CQ_Analytics.ProfileDataMgr.clear(); //CQ_Analytics.CCM.reset(); //CQ_Analytics.ProfileDataMgr.loadProfile("anonymous"); CQ.shared.Util.load("/apps/oclc/logout"); } } OCLC.empty = function (data) { if (typeof (data) == 'number' || typeof (data) == 'boolean') { return false; } if (typeof (data) == 'undefined' || data === null) { return true; } if (typeof (data.length) != 'undefined') { return data.length == 0; } var count = 0; for (var i in data) { if (data.hasOwnProperty(i)) { count++; } } return count == 0; } $(function () { var headerLinks, headerName, headerLink; if (!CQ.shared.User.isInitialized() ) { CQ.shared.User.init(); CQ_Analytics.ProfileDataMgr.loadProfile(CQ.shared.User.data.userID); } if (CQ_Analytics.ProfileDataMgr.getData().authorizableId === 'anonymous') { } else { headerLinks = $('<ul class="header__profile-links">') .append('<li><a title="Sign out" id="signout-link" href="#">Sign out</a></li>'); if (!OCLC.empty('/content/marketing/publish/en_us/user/view-profile.html')) { headerLink = CQ_Analytics.ProfileDataMgr.data.path + '.form.html/content/marketing/publish/en_us/user/view-profile.html'; headerName = CQ_Analytics.ProfileDataMgr.data.formattedName; headerLinks.append('<li><a title="View or edit your account info" href="' + headerLink + '">' + headerName + '</a></li>'); } $('#header__profile').append(headerLinks); $("#signout-link").click(function(e) { e.preventDefault(); OCLC.logout(); return false; }); } }); }(window.OCLC = window.OCLC || {}, jQuery)); </script> <div class="cont-page"> <section class="header__pre"> <div class="skip-nav visuallyhidden"> <p><a href="#main-content" title="Skip navigation and go directly to page content">Skip to page content.</a></p> </div> <div id="url-mapper-msg"></div> </section> <section class="header__top"> <a class="header__icon-button hide-desktop" id="mobile-menu" href="#">Menu</a> <div class="header__brand"> <div class="logo globallogo parbase">  <div> <a href="https://www.oclc.org/en/home.html"> <img src="/content/dam/oclc/design-images/navigation-logo.svg" border="0" title="Home" alt="OCLC logo" class="oclc-logo"> </a> </div> </div> <div class="logo-secondary globallogo parbase">  </div> </div> <div class="header__controls"> <script> var contentLink = ''; </script> <script src="/apps/oclc/components/page/oclcbase/ggclientlibs.min.js"></script> <section class="region-language lang-selector"> <p class="region"> <a class="header__icon-button" href="#" title="Select a different language" id="region-select">English</a> </p> <div id="global-gateway" style="display: none;"> <div id="gateway-content"> <ul class="language"> <li><a href="https://www.oclc.org/de/member-stories/delaware.html" id="de">Deutsch</a></li> <li class="current-language"><a href="https://www.oclc.org/en/member-stories/delaware.html" id="en">English</a></li> <li><a href="https://www.oclc.org/es/member-stories/delaware.html" id="es">Español</a></li> <li><a href="https://www.oclc.org/fr/member-stories/delaware.html" id="fr">Français</a></li> <li><a href="https://www.oclc.org/nl/member-stories/delaware.html" id="nl">Nederlands</a></li> <li><a href="https://www.oclc.org/zh-Hans/member-stories/delaware.html" id="zh">中文简体</a></li> </ul> </div> </div> <noscript> <div id="global-gateway-noscript"> <div id="gateway-content-noscript"> <ul class="language"> <li> <li><a href="https://www.oclc.org/de/member-stories/delaware.html" id="de">Deutsch</a></li> </li> <li> <li class="current-language"><a href="https://www.oclc.org/en/member-stories/delaware.html" id="en">English</a></li> </li> <li> <li><a href="https://www.oclc.org/es/member-stories/delaware.html" id="es">Español</a></li> </li> <li> <li><a href="https://www.oclc.org/fr/member-stories/delaware.html" id="fr">Français</a></li> </li> <li> <li><a href="https://www.oclc.org/nl/member-stories/delaware.html" id="nl">Nederlands</a></li> </li> <li> <li><a href="https://www.oclc.org/zh-Hans/member-stories/delaware.html" id="zh">中文简体</a></li> </li> </ul> </div> </div> </noscript> </section> <script src="/apps/settings/wcm/designs/oclc/js/jquery/jquery.ba-outside-events.js" type="text/javascript" charset="utf-8"> </script> <ul class="universal-links"> <li> <a href="https://www.oclc.org/en/services/logon.html?cmpid=md_signin" title="Sign in to services">Sign in</a> </li> </ul> <div class="header__profile" id="header__profile"></div> </div> <a class="header__icon-button hide-desktop" id="mobile-search" href="#">Search</a> </section> <section class="header__bottom"> <div class="topnav"> <script> (function ($) { $(function () { yepnope({ test: $.hoverIntent, // test whether hoverIntent nope: ['/apps/settings/wcm/designs/oclc/js/jquery/jquery.hoverIntent.minified.js'], complete: function () { yepnope({ load: ['/apps/settings/wcm/designs/oclc/js/mainnavigation-functions-v0.3.js', '/apps/settings/wcm/designs/oclc/js/jquery/jquery.ba-outside-events.js'] }); } }); $(window).bind("load", function () {}); // Not sure why this is here. }); }(jQuery)); </script> <nav> <ul id="main-nav"> <li class="main-nav-item"> <a href="https://www.oclc.org/en/about.html?cmpid=md_ab" title="" rel="/content/marketing/publish/en_us/megadrop-menus/about.html" class="main-nav-link dropnav">About</a> <div class="dropnav-cont hidden-all"></div> </li> <li class="main-nav-item"> <a href="https://www.oclc.org/en/services.html?cmpid=md_prod" title="" rel="/content/marketing/publish/en_us/megadrop-menus/products.html" class="main-nav-link dropnav">Products</a> <div class="dropnav-cont hidden-all"></div> </li> <li class="main-nav-item"> <a href="https://www.oclc.org/en/learn.html?cmpid=md_learn" title="" rel="/content/marketing/publish/en_us/megadrop-menus/learn.html" class="main-nav-link dropnav">Learn</a> <div class="dropnav-cont hidden-all"></div> </li> <li class="main-nav-item"> <a href="https://help.oclc.org/?cmpid=md_support" title="" rel="/content/marketing/publish/en_us/megadrop-menus/support.html" class="main-nav-link dropnav">Support</a> <div class="dropnav-cont hidden-all"></div> </li> </ul> </nav> </div> <div class="search"> <link rel="stylesheet" href="/apps/settings/wcm/designs/oclc/coveo/css/CoveoFullSearchNewDesign.css"/> <script src="/apps/settings/wcm/designs/oclc/coveo/js/CoveoJsSearch.js"></script> <link rel="stylesheet" type="text/css" href="/apps/settings/wcm/designs/oclc/coveo/css/oclccoveosearchextension.css"/> <div class="oclc-coveo-search"> <section class="search-box"> <span class="magic-box-hint">Searching for items in a library? Try <a href="https://oc.lc/wc-oclc-header" title="Visit WorldCat.org">WorldCat.org</a>.</span> <div id="searchbox" class="CoveoSearchInterface" data-pipeline="marketing_en"> <div class="coveo-search-section"> <div class="CoveoSearchbox" data-enable-omnibox="true" data-inline="false" data-enable-wildcards="true" data-enable-search-as-you-type="false" data-enable-query-suggest-addon="true" data-enable-query-syntax="true" data-enable-field-addon="true" data-auto-focus="false"> </div> </div> </div> <div> <input type="hidden" name="resultsPagePath" value="/content/marketing/publish/en_us/search-results.html" id="resultsPagePath"> <input type="hidden" name="accessToken" value="xxc839667d-dd5e-474e-b3ab-c84b434185fe" id="accessToken"> <input type="hidden" name="searchUrl" value="https://platform.cloud.coveo.com/rest/search" id="searchUrl"> <input type="hidden" name="searchWord" value="Search OCLC websites" id="searchWord"> </div> </section> </div> <script type="text/javascript"> //This is to fix the issue with amlib and olib where there are multiple //standalone searchboxes on the same page. This disables all searchboxes //except the last one. coveo doesn't support instantiating multiple global //search boxes on the same page. $('body').find('.oclc-coveo-search:not(:last)').remove(); var searchResultsPage = $('#resultsPagePath').val(); var accessTokenVal = $('#accessToken').val(); var searchUrlVal = $('#searchUrl').val(); var searchWordVal = $('#searchWord').val(); document.addEventListener("DOMContentLoaded", function() { Coveo.SearchEndpoint.endpoints["default"] = new Coveo.SearchEndpoint({ restUri: searchUrlVal, accessToken: accessTokenVal }); var root = Coveo.$$(document).find("#searchbox"); if ("" != searchResultsPage && null != searchResultsPage) { Coveo.initSearchbox(root, searchResultsPage, { Searchbox: { placeholder: searchWordVal } }); } }); </script> </div> </section> </div> </header> </div> <div class="customjavascript section"> <style> /* TEMP - delete after 2024-09-02 */ .header__top .globallogo img { height: 2.5rem; max-width: 100%; } @media screen and (min-width: 576px) { .hide-desktop { display: none !important; } } .header__bottom { align-items: end; position: relative; justify-content: space-between; } .header__top, .header__bottom { display: flex; flex-flow: row wrap; gap: 1rem; } /* End TEMP */ </style></div> </div> </div> </div> <div id="main-content" class="cont-page mod"> <div class="parsys_column interior-content"> <div class="parsys_column home-content-c0"> <div class="cont-page mod crumbs-tools"> <div class="breadcrumb"></div> </div> <div class="page-content no-nav"> <div class="par parsys"><div class="memberstory parbase section"> <div class="text parbase section"> <p class="library-name">Delaware Division of Libraries</p> <h1 class="story-title">Optimize library outcomes in your community</h1> </div> </div> <div class="highlightbox section">  <div class="hbox "> <div class="highlightbox parsys"><div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-lt0"> <div class="parsys_column cq-colctrl-lt0-c0"> <div class="col0 parsys"><div class="image parbase section"> <figure class="figure-stack-image"> <a href="https://libraries.delaware.gov/"><img src="/content/marketing/publish/en_us/member-stories/delaware/_jcr_content/par/highlightbox_8cc8/highlightbox/parsyscolumncontrol_/col0/image_158f.img.png/1732125429854.png" alt="Boy who used Delaware public libraries to design and print a 3D hand" title="Boy who used Delaware public libraries to design and print a 3D hand" class="cq-dd-image"></a> <figcaption> <div class="img-caption"></div> <div class="img-attribution"></div> </figcaption> </figure></div> </div> </div> <div class="parsys_column cq-colctrl-lt0-c1"> <div class="col1 parsys"><div class="text parbase section"> <p><img src="/content/dam/oclc/member-stories/images/logos/delaware_logo.jpg" width="457" height="107"/></p> <p>"Delaware Libraries use the Dewey Decimal Classification system as a match point across all library services—including reference, programs, and circulation—to get a sense of how Delawareans are using libraries and what they are trying to accomplish."</p> <p><strong>Annie Norman<br /> </strong>State Librarian and Director, Delaware Division of Libraries</p> </div> </div> </div> </div></div> </div> </div>  </div> <div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-lt2-r"> <div class="parsys_column cq-colctrl-lt2-r-c0"> <div class="col0 parsys"><div class="text parbase section"> <p>Showcasing value can be difficult for any library, but it's essential when funding depends on competing with many other community interests. Dr. Annie Norman, State Librarian and Director of the <a href="https://libraries.delaware.gov/" title="Delaware Division of Libraries" target="_blank">Delaware Division of Libraries</a>, looked to business models to support libraries in her state. "Businesses have a true focus on the customer, to provide value to the customer in order to survive," she said.</p> <p>After studying many business books and theories, Annie came up with a model to map and measure "informal learning while also documenting the libraries' contributions." She uses tools that library staff would recognize from the methodologies they use in collection management. "Since Delaware libraries use the Dewey Decimal Classification<sup>®</sup> System for their collections and circulation, we now use that same taxonomy to track and align with program attendance and reference questions," as well as with community partners and professional development attendance. They map the <a href="https://www.oclc.org/en/dewey.html" title="Dewey Services">Dewey</a> subject areas against a modified version of Maslow's hierarchy of needs, since libraries provide many levels of service to their users. This helps Annie and others focus on the customer. "What are the services, the subjects that they're using?" Annie asked. "What are they trying to do?" By starting with circulation statistics and layering other user and staff services, libraries can identify trends, gaps, and areas for improvement.</p> </div> <div class="highlightbox section">  <div class="hbox quote"> <div class="highlightbox parsys"><div class="text parbase section"> <p>"Our role is to help individuals and communities to achieve their full potential. It's not just what they need today. It's understanding their vision, what they're trying to achieve, and making sure we have everything in place that can help them do that."</p> </div> </div> </div>  </div> <div class="text parbase section"> <p>Delaware libraries use spreadsheets to collect data and map it on the Dewey/Maslow framework. And at a recent Delaware Partners networking event, partners pinned business cards to the areas where their services fit.</p> </div> <div class="image parbase section"> <figure class="figure-stack-image"> <img src="/content/marketing/publish/en_us/member-stories/delaware/_jcr_content/par/parsyscolumncontrol_1/col0/image_57a9.img.png/1732125429976.png" alt="Delaware Division of Libraries' Dewey/Maslow framework" title="Delaware Division of Libraries' Dewey/Maslow framework" class="cq-dd-image"> <figcaption> <div class="img-caption">Example of how the Delaware Division of Libraries maps the communities it serves against Dewey and Maslow</div> <div class="img-attribution"></div> </figcaption> </figure></div> <div class="text parbase section"> <p>With all this information in hand, Annie spoke to state legislators and other agencies about the value of Delaware libraries. "For the very first time, libraries were mentioned in the governor's 'state of the state,'" she said. "And, the first lady has agreed to be the honorary chair for a Delaware Library Card campaign!" Libraries have received some additional state support, and a pilot program with the Delaware Department of Health and Social Services has brought social workers into libraries as well. "We now have four years of trend data by Dewey subject categories," she said, "so we're more aware now of what's happening in libraries."</p> <p>"Our goal," Annie added, "is to design a more seamless sequence of services for Delawareans to help individuals and communities move up the hierarchy of needs—to achieve basic needs, to learn basic education, to develop curiosity, to become self-directed learners, and to ultimately become innovators in support of Delaware's innovation economy." And she's eager to help other libraries reach for the same goal. "I'm happy to share, happy to help, and would love to have more colleagues to brainstorm with," she said. "For all types of libraries, using the Dewey/Maslow framework for library services can help you organize, maximize, and showcase your library's value!"</p> </div> <div class="text parbase section"> <p style="font-size: small;">All copyright rights in the Dewey Decimal Classification system are owned by OCLC. Dewey, Dewey Decimal Classification, and WebDewey are registered trademarks of OCLC.</p> </div> </div> </div> <div class="parsys_column cq-colctrl-lt2-r-c1"> <div class="col1 parsys"><div class="text parbase section"> <div class="member-products-used"> <h3>Services used by the Delaware Division of Libraries<br /> </h3> <p><a href="https://www.oclc.org/en/dewey.html" title="Dewey Services">WebDewey</a></p> <p><a href="https://www.oclc.org/en/cataloging-subscription.html" title="OCLC Cataloging and Metadata Subscription">OCLC Cataloging and Metadata Subscription</a></p> <p><a href="https://www.oclc.org/en/worldshare-ill.html" title="WorldShare Interlibrary Loan">WorldShare Interlibrary Loan</a></p> <p><a href="https://www.oclc.org/en/contentdm.html" title="CONTENTdm">CONTENTdm</a></p> <p><a href="https://www.oclc.org/en/webjunction.html" title="WebJunction">WebJunction</a></p> <p><a href="https://www.oclc.org/en/ezproxy.html" title="EZproxy">EZproxy</a></p> </div> </div> <div class="image parbase section"> <figure class="figure-stack-image"> <img src="/content/marketing/publish/en_us/member-stories/delaware/_jcr_content/par/parsyscolumncontrol_1/col1/image_45dd.img.png/1732125430027.png" alt="Map showing location of the Delaware Division of Libraries" title="Map showing location of the Delaware Division of Libraries" class="cq-dd-image"> <figcaption> <div class="img-caption"></div> <div class="img-attribution"></div> </figcaption> </figure></div> <div class="text parbase section"> <h3><span class="sidebar-header">Library at a glance</span></h3> <ul> <li><span class="text-gray">Supports the <a href="https://lib.de.us/" title="delawarelibraries.org" target="_blank">Delaware Library Catalog</a>, a shared catalog for all Delaware Library Card holders to access 33 public libraries, 6 academic libraries, 16 school libraries, and 15 special libraries with 2.6 million items</span></li> <li><span class="text-gray">Established Delaware Partners with libraries and other government agencies, non-profit community organizations, social service agencies, and more across all disciplines to maximize resources and opportunities for Delawareans</span></li> <li><span class="text-gray">Through a new pilot program with the Delaware Department of Health and Social Services, provides social workers at seven public libraries to help Delawareans with employment, health, and family needs</span></li> </ul> </div> </div> </div> </div></div> <div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-lt0"> <div class="parsys_column cq-colctrl-lt0-c0"> <div class="col0 parsys"><div class="text parbase section"> <h2 style="border-bottom: 1px dotted #ccc; padding-bottom: 13px;">Related stories</h2> </div> <div class="memberstorylist parbase section"> <div class="list"> <div class="member-story-list "> <div class="member-story"> <a href="https://www.oclc.org/en/member-stories/evansville.html"> <img src="/content/marketing/publish/en_us/member-stories/evansville/_jcr_content/par/memberstory_98e/image.img.jpg/1732129584483.jpg" alt="evansville_thumb"/><br/> <h3 class="member-story-title">Point patrons in the right direction</h3> </a> <div class="member-story-text"><p>Hear how the Evansville Vanderburgh Public Library helps patrons locate resources they don't yet know they need.</p></div> </div> </div> </div> </div> </div> </div> <div class="parsys_column cq-colctrl-lt0-c1"> <div class="col1 parsys"><div class="text parbase section"> <h2 style="border-bottom: 1px dotted #ccc; padding-bottom: 13px;">Want to learn more?</h2> </div> <div class="text parbase section"> <div class="story-calltoaction"> <p><a href="https://www.oclc.org/en/dewey.html" title="Dewey Services">Learn more about Dewey Services</a></p> <p><a href="https://youtu.be/wDwndQ3qiSQ" target="_blank" title="Libraries and the American Dream (YouTube)">Watch Annie’s TEDx Wilmington talk, "Libraries and the American Dream"</a></p> <p><a href="https://youtu.be/uNFCyvtQZfM" target="_blank" title="Lean Libraries Optimize Outcomes (YouTube)">Watch Annie’s presentation, "Lean Libraries Optimize Outcomes!"</a></p> <p><a href="https://www.oclc.org/en/member-stories.html" title="Member stories">Read more member stories</a></p> <p><a href="https://www.oclc.org/en/contacts.html" title="Contact us">Contact us</a></p> </div> </div> </div> </div> </div></div> </div> </div> </div> </div> <div class="cont-page extra-info"> <div class="purposestmt iparsys parsys"><div class="section"><div class="new"></div> </div><div class="iparys_inherited"><div class="purposestmt iparsys parsys"></div> </div> </div> </div> </div> </div> <div class="footer iparsys parsys"><div class="section"><div class="new"></div> </div><div class="iparys_inherited"><div class="footer iparsys parsys"><div class="footer section">  <footer class="page-footer">  <div class="cont-page"> <div class="par parsys"><div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-lt4"> <div class="parsys_column cq-colctrl-lt4-c0"> <div class="col0 parsys"><div class="text parbase section"> <h3>Discuss the next steps for your library</h3> <p><span class="link-btn link-btn-primary" style="margin-bottom: 16.0px;"><a href="https://www.oclc.org/en/contacts.html">Contact us</a></span></p> </div> <div class="text parbase section"> <h3>About</h3> <ul class="no-bullets"> <li><a href="https://www.oclc.org/en/about.html">About OCLC</a></li> <li><a href="https://www.oclc.org/en/careers.html">Careers</a></li> <li><a href="https://www.oclc.org/en/about/diversity-and-advancing-racial-equity.html">Diversity, equity, and inclusion</a></li> <li><a href="https://www.oclc.org/en/about/finance.html">Finance</a></li> <li><a href="https://www.oclc.org/en/about/leadership.html">Leadership</a></li> <li><a href="https://www.oclc.org/en/membership.html">Membership</a></li> <li><a href="https://www.oclc.org/en/trust.html">Trust Center</a></li> </ul> </div> </div> </div> <div class="parsys_column cq-colctrl-lt4-c1"> <div class="col1 parsys"><div class="text parbase section"> <h3>Products</h3> <ul class="no-bullets"> <li><a href="https://www.oclc.org/en/services/a-z.end-user.html">Discovery and reference</a></li> <li><a href="https://www.oclc.org/en/services/a-z.complete-library-management.html">Library management</a></li> <li><a href="https://www.oclc.org/en/services/a-z.metadata.html">Metadata</a></li> <li><a href="https://www.oclc.org/en/services/a-z.resource-sharing.html">Resource sharing</a></li> <li><a href="https://www.oclc.org/en/member-stories.html">Member stories</a></li> <li><span class="small-gray-link"><a href="https://www.oclc.org/en/services/a-z.html">All products and services »</a></span></li> </ul> </div> <div class="text parbase section"> <h3>Learn</h3> <ul class="no-bullets"> <li><a href="https://www.oclc.org/research/home.html">Research</a></li> <li><a href="https://www.webjunction.org/home.html">WebJunction</a></li> <li><a href="https://www.oclc.org/en/events.html">Events</a></li> <li><a href="https://www.oclc.org/en/events/on-demand-webinars.html">On-demand webinars</a></li> </ul> </div> </div> </div> <div class="parsys_column cq-colctrl-lt4-c2"> <div class="col2 parsys"><div class="text parbase section"> <h3>Support</h3> <ul class="no-bullets"> <li><a href="https://help.oclc.org/">Support and training</a></li> <li><a href="https://help.oclc.org/Librarian_Toolbox">Librarian’s toolbox</a></li> <li><a href="https://community.oclc.org/">Community center</a></li> <li><a href="https://www.oclc.org/developer/home.en.html">Developer Network</a></li> <li><a href="https://www.oclc.org/bibformats/en/home.html">BibFormats</a></li> <li><a href="https://oclc.service-now.com/status">System status dashboard</a></li> </ul> </div> <div class="text parbase section"> <h3>Blogs</h3> <ul class="no-bullets"> <li><a href="https://blog.oclc.org/">Next blog</a></li> <li><a href="https://hangingtogether.org/">Hanging together</a></li> <li><a href="https://www.skipprichard.com/">President's Leadership blog</a></li> </ul> </div> </div> </div> <div class="parsys_column cq-colctrl-lt4-c3"> <div class="col3 parsys"><div class="text parbase section"> <h3>Stay in the know</h3> <p>Get the latest product updates, research, events, and much more—right to your inbox.</p> <p><span class="link-btn link-btn-primary link-btn-outline" style="margin-bottom: 16.0px;"><a href="https://www.oclc.org/en/email.html?utm_campaign=email-subscription-web-organic&utm_medium=digital&utm_source=webpage-email-sub&utm_content=email-subscription-footer-button&utm_term=en">Subscribe now</a></span></p> </div> <div class="text parbase section"> <h3>Follow OCLC</h3> <div class="social-accounts" style="float: left;"> <a href="http://www.facebook.com/pages/OCLC/20530435726" title="Like us on Facebook"><img class="img-nobrdr" src="/content/dam/common/images/social-icons/footer/footer-facebook.png" alt="Facebook"/></a> <a href="https://www.youtube.com/OCLCvideo" title="Watch videos on YouTube"><img class="img-nobrdr" src="/content/dam/common/images/social-icons/footer/footer-youtube.png" alt="YouTube"/></a> <a href="https://www.linkedin.com/company/oclc" title="Connect with us on LinkedIn"><img class="img-nobrdr" src="/content/dam/common/images/social-icons/footer/footer-linkedin.png" alt="LinkedIn"/></a> <a href="https://www.instagram.com/oclc_global" title="Connect with us on Instagram"><img class="img-nobrdr" src="/content/dam/common/images/social-icons/footer/footer-instagram.png" alt="Instagram"/></a> </div> </div> </div> </div> </div></div> <div class="text parbase section"> <hr /> </div> <div class="parsyscolumncontrol section"> <div class="parsys_column cq-colctrl-lt6"> <div class="parsys_column cq-colctrl-lt6-c0"> <div class="col0 parsys"><div class="globallogo parbase section">  <a href="https://www.oclc.org/en/home.html"> <img src="/content/dam/oclc/design-images/navigation-logo.svg" border="0" alt="OCLC logo" class="footer-logo"> </a> </div> </div> </div> <div class="parsys_column cq-colctrl-lt6-c1"> <div class="col1 parsys"><div class="text parbase section"> <div class="copyright"> <p><span class="cq-rte-sprinkles" name="Sprinkles:copyright-current-year"><a href="https://policies.oclc.org/en/copyright.html" title="Read the OCLC copyright policy">© 2024 OCLC</a></span> <a href="https://policies.oclc.org/en/copyright/trademarks.html" title="View the OCLC and Affiliate Trademarks and Service Marks list">Domestic and international trademarks and/or service marks of OCLC, Inc. and its affiliates</a></p> <ul> <li><a href="https://policies.oclc.org/en/privacy/privacy-statement.html">Privacy statement</a></li> <li><a href="https://policies.oclc.org/en/privacy/cookie-statement.html">Cookie notice</a></li> <li><a id="ot-sdk-btn" class="ot-sdk-show-settings">Cookie settings</a></li> <li><a href="https://policies.oclc.org/en/accessibility.html">Accessibility statement</a></li> <li><a href="https://www.oclc.org/en/trust/compliance.html#trust-certifications">ISO 27001 Certificate</a></li> </ul> </div> </div> </div> </div> </div></div> </div> <div style="clear: both"></div> </div> <div class="connect-bar mod"> <div class="cont-page">  </div> </div>  <div class="cont-page copyright"> <div class="text parbase"> </div> </div> </footer> <script> (function ($) { $(function() { yepnope({ test: ($(".event-listing-show").length), yep: ['/apps/settings/wcm/designs/oclc/js/event-functions-v0.2.js'] }); }); })(jQuery); </script> </div> </div> </div> </div> <script type="text/javascript"> (function ($) { $(function () { yepnope([{ }, { test: (window.location.href.indexOf("search-results") != -1), nope: ['/apps/settings/wcm/designs/oclc/syntaxhighlighter/shCore.js', '/apps/settings/wcm/designs/oclc/syntaxhighlighter/shAutoloader.js'], complete: function () { SyntaxHighlighter.autoloader('java /apps/settings/wcm/designs/oclc/syntaxhighlighter/shBrushJava.js', 'js jscript javascript /apps/settings/wcm/designs/oclc/syntaxhighlighter/shBrushJScript.js', 'plain text /apps/settings/wcm/designs/oclc/syntaxhighlighter/shBrushPlain.js', 'bash /apps/settings/wcm/designs/oclc/syntaxhighlighter/shBrushBash.js', 'csharp /apps/settings/wcm/designs/oclc/syntaxhighlighter/shBrushCSharp.js', 'css /apps/settings/wcm/designs/oclc/syntaxhighlighter/shBrushCss.js', 'groovy /apps/settings/wcm/designs/oclc/syntaxhighlighter/shBrushGroovy.js', 'perl pl /apps/settings/wcm/designs/oclc/syntaxhighlighter/shBrushPerl.js', 'php /apps/settings/wcm/designs/oclc/syntaxhighlighter/shBrushPhp.js', 'python py /apps/settings/wcm/designs/oclc/syntaxhighlighter/shBrushPython.js', 'ruby /apps/settings/wcm/designs/oclc/syntaxhighlighter/shBrushRuby.js', 'sql /apps/settings/wcm/designs/oclc/syntaxhighlighter/shBrushSql.js', 'xml /apps/settings/wcm/designs/oclc/syntaxhighlighter/shBrushXml.js'); SyntaxHighlighter.all(); } }]); }); }(jQuery)); </script> </body> </html>

CINXE.COM

Delaware Division of Libraries