CINXE.COM

<!DOCTYPE html> <html lang="en"> <head> <meta charset="utf-8" /> <meta name="viewport" content="width=device-width, initial-scale=1.0, shrink-to-fit=no" /> <title>Uptodown Support</title> <link rel="preload" href="https://stc.utdstc.com/fonts/geomanist-medium-webfont-test.woff2" as="font" type="font/woff2" crossorigin> <link rel="preload" href="https://stc.utdstc.com/fonts/geomanist-regular-webfont-test.woff2" as="font" type="font/woff2" crossorigin> <style> @font-face { font-family: 'geomanistmedium'; src: url('https://stc.utdstc.com/fonts/geomanist-medium-webfont-test.woff2') format('woff2'); font-weight: 500; font-style: normal; font-display: swap; } @font-face { font-family: 'geomanistregular'; src: url('https://stc.utdstc.com/fonts/geomanist-regular-webfont-test.woff2') format('woff2'); font-weight: 400; font-style: normal; font-display: swap; } </style> <link rel="preload" fetchpriority="low" href="https://stc.utdstc.com/1732638402140/vendor.css" as="style"> <link rel="stylesheet" media="print" fetchpriority="low" onload="this.media='all'" href="https://stc.utdstc.com/1732638402140/vendor.css"> <noscript><link rel="stylesheet" fetchpriority="low" media="all" href="https://stc.utdstc.com/1732638402140/vendor.css"></noscript> <link rel="preload" fetchpriority="low" href="https://stc.utdstc.com/1732638402140/support.css" as="style"> <link rel="stylesheet" media="print" fetchpriority="low" onload="this.media='all'" href="https://stc.utdstc.com/1732638402140/support.css"> <noscript><link rel="stylesheet" fetchpriority="low" media="all" href="https://stc.utdstc.com/1732638402140/support.css"></noscript> <script defer fetchpriority="high" src="//geo.cookie-script.com/s/a52be48a31f50475bd697e1db8507f9d.js?country=no-is-li-gb-ch-br&state=ca&region=eu"></script> <meta name="description" content="Discover our advertising services for brands and app developers. Information and contact form" /> <meta name="keywords" content="download, free download, software, in english, download software, latest version" /> <meta name="theme-color" content="#fff"/> <link rel="icon" type="image/png" href="https://stc.utdstc.com/favicon.png" sizes="192x192"/> <meta name="robots" content="all" /> <meta name="domain" content="uptodown.com"> <meta name="gdpr" content="0"/> <link rel="dns-prefetch" href="https://www.google-analytics.com"> <meta name="author" content="Uptodown Technologies SL" /> <meta name="dc.language" content="en_US" /> <meta http-equiv="content-type" content="text/html; charset=UTF-8" /> <style> html { scroll-behavior: smooth; } :root { --main-blue-color: #00AAD5; --main-title-color: #1F4E5A; --color-gradient: #5FDFFF; --main-text-color: #7F949A; --color-1: #00c6e7; --color-2: #54a8da; --color-3: #72d393; --color-4: #ebb000; --color-5: #00e766; --color-6: #ffa6e2; --text-size: 18px; --text-size-phone: 18px; } section .button-more { text-align: center; } section .title { font-family: 'geomanistmedium', sans-serif; text-transform: inherit; font-weight: inherit; width: 90%; color: inherit; text-align: center; } section .title + span a { color: #00AAD5; font-family: 'geomanistmedium', sans-serif; } section form .input-group textarea { form-sizing: content; } section form .input-group label { color: var(--main-blue-color); } section form .input-group.checkbox label { display: inline-block; font-family: 'geomanistregular', sans-serif; color: var(--main-title-color); text-transform: none; font-weight: unset; } section form .input-group label span { color: var(--color-4); line-height: 0; font-size: 30px; font-family: 'geomanistregular', sans-serif; } section .content form p { margin: 40px 10px; display: block; width: auto; } section form p:not(.checkbox) > span { font-family: 'geomanistmedium', sans-serif; color: var(--main-blue-color); font-size: 12px; font-weight: 600; display: block; text-transform: uppercase; text-align: left; margin-bottom: 20px; } section .content form p.note { background: linear-gradient(130deg, #ffcd54 10%, #ffbe3b 50%); padding: 10px; border-radius: 10px; text-align: center; line-height: 2; box-sizing: border-box; width: auto; margin: 0 0 40px; } section .content form p.note img { width: 30px; height: auto; float: none; display: block; margin: 0 auto 5px; filter: brightness(0); } .select-radio label { padding: 5px; font-size: 22px; margin: 0 0 20px; } @keyframes reveal { from { opacity: 0; translate: 0 100px; } to { opacity: 1; translate: 0 0; } } @keyframes numbers { from { opacity: 0; } to { opacity: 1; } } section { animation: reveal linear both; animation-timeline: view(); animation-range: entry 20% cover 30%; } section form button { width: 200px; margin: 20px auto; height: 60px; } section p.legal { font-size: 12px; color: #7F949A; } .custom-file-input { width: 0.1px; height: 0.1px; opacity: 0; overflow: hidden; position: absolute; z-index: -1; } section form .input-group .choose-file-label { width: 100%; display: inline-block; background: transparent; border: 1px dashed var(--main-blue-color);; border-radius: 10px; padding: 20px; margin: 10px 0; outline: none; white-space: nowrap; -webkit-user-select: none; cursor: pointer; box-sizing: border-box; text-align: center; } section form .input-group .choose-file-label:hover { background: -webkit-linear-gradient(top, #d3ebf5, #ffffff); } section form .input-group .choose-file-label span { font-size: 14px; background: var(--color-4); padding: 5px 10px; color: black; border-radius: 10px; margin: 5px; } .custom-file-input:active+.choose-file-label { background: -webkit-linear-gradient(top, #d3ebf5, #ffffff); } @media (min-width: 1396px) { section form { justify-content: space-between; } section .content form p { margin: 10px; } section .content form p.note { padding: 10px; text-align: left; line-height: 2; width: 100%; } section .content form p.note img { float: left; margin: 0 15px 0 5px; } section form .input-group input[type='text'].address { width: 676px; } .select-radio label { margin: 0 20px 0 0; } } @media (prefers-color-scheme: dark) { feature .title, section .title, section.stats li { color: white; } .select-radio label { background: transparent; } section .content form p.note { color: #000; } section form .input-group .choose-file-label:hover { background: -webkit-linear-gradient(top, #d3ebf550, transparent); } } </style> </head> <body> <div class="content"> <style> a,abbr,acronym,address,applet,aside,audio,b,big,blockquote,body,canvas,caption,center,cite,code,dd,del,details,dfn,dl,dt,em,embed,fieldset,figcaption,figure,form,h1,h2,h3,h4,h5,h6,header,hgroup,html,i,iframe,img,ins,kbd,label,legend,li,mark,menu,nav,object,ol,output,p,pre,q,ruby,s,samp,section,small,span,strike,strong,sub,summary,sup,table,tbody,td,tfoot,th,thead,time,tr,tt,u,ul,var,video {margin: 0;padding: 0;border: 0;font-size: 100%;font: inherit;vertical-align: baseline;text-rendering: geometricPrecision;} body {background: #eeeeee;font-family: 'geomanistregular', sans-serif;margin:0;} body > .content {max-width: 1396px;margin: auto;background: white;position: relative;} a {text-decoration: none;color: inherit;cursor:pointer;} .hidden {display: none;} section {display: flex;justify-content: center;align-items: center;flex-direction: column;padding: 50px 0 0;} section .content {padding: 10px 10px 15px;} section .title {font-family: 'geomanistmedium', sans-serif;color: #00AAD5;font-size: 20px;font-weight:600;padding: 20px 10px 0;display: inline-block;text-transform: uppercase;} section .title + span {font-family: 'geomanistregular', sans-serif;color: #7F949A;font-size: 14px;font-weight: 300;padding: 0 10px 0;display: block;} section .title + span b {color:#1F4E5A;font-family: 'geomanistmedium', sans-serif;} header {display:flex;position:fixed;height:50px;width: 100%;z-index:4;border-bottom: 1px solid #eeeeee;background: white;justify-content: space-between;} header a {-ms-flex-align: center;align-items: center;display: -ms-flexbox;display: inline-flex;-ms-flex-pack: center;justify-content: center;cursor:pointer;} header .logo {position: absolute;top: 15px;right: 0;left: 0;width: 200px;margin: auto;} header .logo img {height: 20px;} header .menu-button {height: 50px;width: auto;padding: 0 10px 0;font-family: 'geomanistregular', sans-serif;font-size: 12px;} header .menu-button svg {margin-right: 20px;fill: #00aad5;} header .menu-button span {display: none;color: #0081A2;} header .search {height: 50px;width: 50px;fill:#0081A2;} header > svg {display: none;} header.hidden ~ feature {top:0;} .nav-main, .panel, .shadow {transition: all .5s cubic-bezier(.165,.84,.44,1);transition-timing-function: cubic-bezier(.165,.84,.44,1);} .nav-main {position: fixed;top: 0;right: 0;bottom: 0;left: -256px;width: 256px;height: auto;z-index: 5;background: white;overflow: auto;} @media (min-width: 1396px) { section .content {padding: 10px 20px 15px;} section .title {padding: 20px 20px 0;font-family: 'geomanistregular', sans-serif;color: #1F4E5A;font-size: 30px;font-weight: 600;} section .title + span {padding: 0 20px 10px;font-family: 'geomanistregular', sans-serif;color: #7F949A;font-size: 20px;font-weight: 300;} header {max-width:1396px;margin: auto;left:0;right:0;position: relative;height: 80px;} header .menu-button {height: 80px;padding: 0 10px 0;} header > svg {display: block;fill:#2D709B;padding: 30px;margin-left: auto;} header .menu-button span {display: block;font-size: 14px;} header .logo {transform: scale(1.5);top: 30px;} } @media (prefers-color-scheme: dark) { body {background: #09191d;} body > .content {background: #0F292F;} header {background: #0F292F;} header .search, header .menu-button, header > svg {fill:#fff;} header .menu-button span {color: white;} header .menu-button svg {fill: #fff;} section .title {color: white;} section .title + span {color: white;} } </style> <header class=""> <a id="menu-button-id" class="menu-button" onclick="goBackFallBack()"> <svg xmlns="http://www.w3.org/2000/svg" width="14" height="26" viewBox="0 0 12.617 25.139"> <path id="Trazado_1274" data-name="Trazado 1274" d="M3.464,19.519l-7.8-10.247L3.464,0" transform="translate(6.335 2.818)" fill="none" stroke="#00aad5" stroke-linecap="round" stroke-linejoin="round" stroke-width="4"/> </svg> <span>Back to the previous page</span> </a> <a href="https://en.uptodown.com" class="logo"> <picture> <source srcset="https://stc.utdstc.com/img/svgs/logo-uptodown-dark.svg " media="(prefers-color-scheme: dark)"/> <img height="20" width="157" src="https://stc.utdstc.com/img/svgs/logo-uptodown.svg" data-src="https://stc.utdstc.com/img/svgs/logo-uptodown.svg" alt="Download, discover, share"> </picture> </a> <script> function goBackFallBack() { if(window.history.length > 2) { window.history.back(); } else { window.location.href = "https://en.uptodown.com"; } } </script> </header> <section id="form" class="form"> <span class="title">Support</span> <span> Before submitting a support ticket, please check our Help Center. You may find the answer to your question there. Here are <a id="open-zendesk-widget">some links</a> that might help. <br/> If your problem is not listed there, please click below to contact our support team. We are here to help!</span> <div class="content center"> <form> <p class="input-group"> <label class="">Username<span>*</span></label> <input required id="first-name" class="form-control" placeholder="Your username" type="text" value=""> </p> <p class="input-group"> <label class="">Email<span>*</span></label> <input required id="email" class="form-control" placeholder="Your email" type="email" value=""> </p> <p class="input-group"> <label for="reason" class="">Reason<span>*</span></label> <select id="reason"> <option value="Feedback and other general information" selected>Feedback and other general information</option> <option value="Developer Support">Developer Support</option> <option value="DMCA and IP issues">DMCA and IP issues</option> <option value="Claim Ownership">Claim Ownership</option> <option value="Marketing and ads">Marketing and ads</option> <option value="Purchases and App Store">Purchases and App Store</option> <option value="Partners and other collaborations">Partners and other collaborations</option> <option value="Uptodown Turbo">Uptodown Turbo</option> </select> </p> <p class="input-group full"> <label class="">Subject</label> <input id="subject" class="form-control" placeholder="Your subject" type="text"> </p> <p class="input-group full"> <label class="">MESSAGE<span>*</span></label> <textarea required id="describe" class="form-control" placeholder="Please describe your problem (minimum length required: 71 characters)" type="text" rows="3"></textarea> </p> <p class="input-group full"> <label class="">Attachments</label> <input type="file" id="file-input" class="custom-file-input" multiple accept="image/*,video/*,.pdf"> <label id="file-input-label" class="choose-file-label" for="file-input">Choose files (max 4 files, total size 50 MB) </label> </p> <p class="input-group checkbox full"> <input required id="terms1" type="checkbox"> <label for="terms1">I agree to the <a href="https://en.uptodown.com/aboutus/privacy">Privacy Policy</a> of Uptodown</label> </p> <script src="https://www.google.com/recaptcha/api.js" async defer></script> <div class="input_block" style="clear:both;"> <div class="g-recaptcha" data-sitekey="6LcMmxATAAAAAAExXNeIurBDuU0gDVIA_eJqrPDl"></div> </div> <script> var RecaptchaOptions = { theme: 'clean' }; </script> <button id="send-form">Send</button> <p class="legal">In compliance with the Data Protection General Regulation (EU) 2016/679 of the European Parliament and the Council, on the 27th April 2016 and Organic Law 3/2018 of December 5th on Personal Data Protection and Guarantee of Digital Rights, we inform you that the provided personal data will be processed by UPTODOWN TECHNOLOGIES S.L with VAT number B92461524, addressed in MALAGA (MALAGA), C.P. 29006, AVDA. ANDALUCIA, 31, Planta ent. Puerta Of 4, to provide the requested service, and make the billing of it. The legal basis for the processing of your personal data is the execution of the contracted service. The future offer of products and services will be based on the requested consent, and in the case of the withdrawal of this consent, this would never condition the execution of the contract. The data provided will be kept as long as the commercial relationship is maintained or during the years necessary to comply with the legal obligations. The data will not be transferred to third parties except in cases where there is a legal obligation. You have the right to obtain confirmation of whether or not we are treating your personal data under UPTODOWN TECHNOLOGIES S.L and therefore you have the right to exercise your rights of access, rectification, treatment limitation, portability, opposition to treatment and suppression of your data by writing to the address postal mentioned above or electronic account <a href="mailto:alvaro@uptodown.com">alvaro@uptodown.com</a> attached mail copy of the ID in both cases, as well as the right to file a claim with the Control Authority <a href="https://www.aepd.es/">(aepd.es)</a>. </p> </form> </div> </section> <footer> <script defer src="https://accounts.google.com/gsi/client"></script> <div class="info"> <span class="logo"> <img loading="lazy" alt="Uptodown logo" width="200" height="31" src="https://stc.utdstc.com/img/svgs/logo-uptodown.svg"> </span> <p>Uptodown is a multi-platform app store specialized in Android. Our goal is to provide free and open access to a large catalog of apps without restrictions, while providing a legal distribution platform accessible from any browser, and also through its official native app.</p> <div class="social"> <a title="Uptodown Twitter URL" href="https://x.com/uptodown"> <img loading="lazy" alt="X icon" width="24" height="24" src="https://stc.utdstc.com/img//social/x.svg"> </a> <a title="Uptodown Facebook URL" href="https://www.facebook.com/Uptodown.International"> <img loading="lazy" alt="Facebook icon" width="24" height="24" src="https://stc.utdstc.com/img//social/facebook.svg"> </a> <a title="Uptodown YouTube URL" href="https://www.youtube.com/uptodown"> <img loading="lazy" alt="YouTube icon" width="24" height="24" src="https://stc.utdstc.com/img//social/youtube.svg"> </a> <a title="Uptodown LinkedIn URL" href="https://www.linkedin.com/company/uptodown/"> <img loading="lazy" alt="LinkedIn ico" width="24" height="24" src="https://stc.utdstc.com/img//social/linkedin.svg"> </a> <a title="Uptodown Instagram URL" href="https://instagram.com/uptodown"> <img loading="lazy" alt="Instagram icon" width="24" height="24" src="https://stc.utdstc.com/img//social/instagram.svg"> </a> </div> </div> <div> <p>PRODUCTS AND SERVICES</p> <ul> <li><a href="https://en.uptodown.com/aboutus/uptodown">About us</a></li> <li><a href="https://en.uptodown.com/developers-zone">Publish your app</a></li> <li><a href="https://en.uptodown.com/advertising">Advertising</a></li> <li><a onclick="addEventAnalytics('footer', {'event_category': 'turbo-landing'});" href="https://en.uptodown.com/turbo?platform=android">Uptodown Turbo<span>New</span></a></li> <li><a href="https://support.uptodown.com/hc/en-us">FAQs & Support</a></li> <li><a href="https://en.uptodown.com/about-us/editors">Editorial policy</a></li> <li><a href="https://uptodown.factorialhr.es/">We're hiring</a></li> <li><a href="https://blog.en.uptodown.com/">Corporate blog</a></li> </ul> </div> <div> <p>LEGAL</p> <ul> <li><a href="https://en.uptodown.com/aboutus/services">Terms of Service for Users</a></li> <li><a href="https://en.uptodown.com/aboutus/privacy">Privacy & Cookies Policy</a></li> <li><button id="csconsentlink" class="cookie-settings">Cookie Settings</button></li> <li><a href="https://en.uptodown.com/developers-zone/services">Terms of Service for Developers</a></li> <li><a href="https://en.uptodown.com/dmca">DMCA</a></li> </ul> </div> <img loading="lazy" fetchpriority="low" class="svg" alt="" width="112" height="208" src="https://stc.utdstc.com/img/svgs/logo-element.svg"> </footer> <script async src="https://www.googletagmanager.com/gtag/js?id=G-DW5XRK7GYT"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-DW5XRK7GYT'); function addEventGoogleAnalytics(eventName, arguments) { gtag('event', eventName, arguments); } </script> <script> var _paq = window._paq = window._paq || []; /* tracker methods like "setCustomDimension" should be called before "trackPageView" */ _paq.push(["setCookieDomain", "*.uptodown.com"]); _paq.push(['setDomains', '*.uptodown.com']); _paq.push(['trackPageView']); _paq.push(['enableLinkTracking']); (function() { var u="//m.uptodown.net/"; _paq.push(['setTrackerUrl', u+'matomo.php']); _paq.push(['setSiteId', '2']); var d=document, g=d.createElement('script'), s=d.getElementsByTagName('script')[0]; g.async=true; g.src=u+'matomo.js'; s.parentNode.insertBefore(g,s); })(); function addEventMatomo(eventName, arguments) { _paq.push([ 'trackEvent', arguments.event_category ?? 'no-category', eventName, arguments.text ?? '' ]); } </script> <script> function addEventAnalytics(eventName, arguments) { if (typeof addEventGoogleAnalytics === 'function') addEventGoogleAnalytics(eventName, arguments); if (typeof addEventMatomo === 'function') addEventMatomo(eventName, arguments); } function setCookie(cname, cvalue, exdays, domain) { let d = new Date(); d.setTime(d.getTime() + exdays * 24 * 60 * 60 * 1000); let expires = 'expires=' + d.toUTCString(); document.cookie = cname + '=' + cvalue + ';' + expires + ';path=/; domain=' + domain; } function getCookie(cname) { let name = cname + '='; let decodedCookie = decodeURIComponent(document.cookie); let ca = decodedCookie.split(';'); for (let i = 0; i < ca.length; i++) { let c = ca[i]; while (c.charAt(0) == ' ') { c = c.substring(1); } if (c.indexOf(name) == 0) { return c.substring(name.length, c.length); } } return undefined; } document.addEventListener('DOMContentLoaded', function () { const uptodownTurboPromo = document.getElementById('uptodown-turbo-promo'); const closeUptodownTurboPromo = document.getElementById('close-uptodown-turbo-promo'); const uptodownPromoTurboLink = document.getElementById('promo-turbo-link'); function hidePromoPopupAndSetCookie() { uptodownTurboPromo?.classList?.add('hidden'); setCookie('uptodown_turbo_previously_closed', '1', 1, '.uptodown.com'); } uptodownPromoTurboLink?.addEventListener('click', function () { hidePromoPopupAndSetCookie(); }); closeUptodownTurboPromo?.addEventListener('click', function () { hidePromoPopupAndSetCookie(); }); if (!getCookie('uptodown_turbo_previously_closed')) { uptodownTurboPromo?.classList?.remove('hidden'); } }); </script> </div> <script type="application/ld+json"> { "@context": "https://schema.org", "@type": "Organization", "name": "Uptodown", "logo": "https://stc.utdstc.com/img/mediakit/isotipo.png", "url": [ { "@language":"en", "@value":"https://en.uptodown.com/" }, { "@language":"es", "@value":"https://www.uptodown.com/" }, { "@language":"pt", "@value":"https://br.uptodown.com/" }, { "@language":"de", "@value":"https://de.uptodown.com/" }, { "@language":"fr", "@value":"https://fr.uptodown.com/" }, { "@language":"it", "@value":"https://it.uptodown.com/" }, { "@language":"zh", "@value":"https://cn.uptodown.com/" }, { "@language":"ja", "@value":"https://jp.uptodown.com/" }, { "@language":"ru", "@value":"https://ru.uptodown.com/" }, { "@language":"ko", "@value":"https://kr.uptodown.com/" }, { "@language":"id", "@value":"https://id.uptodown.com/" }, { "@language":"ar", "@value":"https://ar.uptodown.com/" }, { "@language":"th", "@value":"https://th.uptodown.com/" }, { "@language":"tr", "@value":"https://tr.uptodown.com/" }, { "@language":"hi", "@value":"https://in.uptodown.com/" }, { "@language":"vi", "@value":"https://vi.uptodown.com/" }, { "@language":"ro", "@value":"https://ro.uptodown.com/" } ], "@id": "https://www.uptodown.com/#organization", "sameAs": [ "https://www.facebook.com/Uptodown", "https://www.facebook.com/Uptodown.International", "https://twitter.com/Uptodown", "https://www.youtube.com/user/UptodownVideos", "https://www.wikidata.org/wiki/Q6157280", "https://www.linkedin.com/company/uptodown/", "https://instagram.com/uptodown", "https://mastodon.online/@uptodown" ] } </script> <script defer src="https://stc.utdstc.com/1732638402140/vendor.js"></script> <script defer src="https://stc.utdstc.com/1732638402140/support.js"></script> </body> </html>