RingCentral Community

<!DOCTYPE html> <html lang="en"> <head> <link rel="preconnect" href="https://fonts.googleapis.com"> <link rel="preconnect" href="https://fonts.gstatic.com" crossorigin> <link href="https://fonts.googleapis.com/css2?family=Inter+Tight:ital,wght@0,100..900;1,100..900&display=swap" rel="stylesheet">  <script type="text/javascript"> // (function (f, b) { if (!b.__SV) { var e, g, i, h; window.mixpanel = b; b._i = []; b.init = function (e, f, c) { function g(a, d) { var b = d.split("."); 2 == b.length && ((a = a[b[0]]), (d = b[1])); a[d] = function () { a.push([d].concat(Array.prototype.slice.call(arguments, 0))); }; } var a = b; "undefined" !== typeof c ? (a = b[c] = []) : (c = "mixpanel"); a.people = a.people || []; a.toString = function (a) { var d = "mixpanel"; "mixpanel" !== c && (d += "." + c); a || (d += " (stub)"); return d; }; a.people.toString = function () { return a.toString(1) + ".people (stub)"; }; i = "disable time_event track track_pageview track_links track_forms track_with_groups add_group set_group remove_group register register_once alias unregister identify name_tag set_config reset opt_in_tracking opt_out_tracking has_opted_in_tracking has_opted_out_tracking clear_opt_in_out_tracking start_batch_senders people.set people.set_once people.unset people.increment people.append people.union people.track_charge people.clear_charges people.delete_user people.remove".split( " "); for (h = 0; h < i.length; h++) g(a, i[h]); var j = "set set_once union unset remove delete".split(" "); a.get_group = function () { function b(c) { d[c] = function () { call2_args = arguments; call2 = [c].concat(Array.prototype.slice.call(call2_args, 0)); a.push([e, call2]); }; } for ( var d = {}, e = ["get_group"].concat( Array.prototype.slice.call(arguments, 0)), c = 0; c < j.length; c++) b(j[c]); return d; }; b._i.push([e, f, c]); }; b.__SV = 1.2; e = f.createElement("script"); e.type = "text/javascript"; e.async = !0; e.src = "undefined" !== typeof MIXPANEL_CUSTOM_LIB_URL ? MIXPANEL_CUSTOM_LIB_URL : "file:" === f.location.protocol && "//cdn.mxpnl.com/libs/mixpanel-2-latest.min.js".match(/^\/\//) ? "https://cdn.mxpnl.com/libs/mixpanel-2-latest.min.js" : "//cdn.mxpnl.com/libs/mixpanel-2-latest.min.js"; g = f.getElementsByTagName("script")[0]; g.parentNode.insertBefore(e, g); } })(document, window.mixpanel || []); </script> <meta charset="UTF-8" /> <meta name="viewport" content="width=device-width, initial-scale=1.0" /> <meta name="format-detection" content="telephone=no"> <meta name="HandheldFriendly" content="true" /> <meta http-equiv="X-UA-Compatible" content="ie=edge"><script type="text/javascript">(window.NREUM||(NREUM={})).init={privacy:{cookies_enabled:true},ajax:{deny_list:["bam.nr-data.net"]},distributed_tracing:{enabled:true}};(window.NREUM||(NREUM={})).loader_config={agentID:"1103322889",accountID:"554661",trustKey:"2935615",xpid:"UQMDV1BSGwIAXVFRBQAFUlQ=",licenseKey:"5364be9000",applicationID:"1090321240"};;/*! For license information please see nr-loader-spa-1.283.1.min.js.LICENSE.txt */ (()=>{var e,t,r={8122:(e,t,r)=>{"use strict";r.d(t,{a:()=>i});var n=r(944);function i(e,t){try{if(!e||"object"!=typeof e)return(0,n.R)(3);if(!t||"object"!=typeof t)return(0,n.R)(4);const r=Object.create(Object.getPrototypeOf(t),Object.getOwnPropertyDescriptors(t)),o=0===Object.keys(r).length?e:r;for(let a in o)if(void 0!==e[a])try{if(null===e[a]){r[a]=null;continue}Array.isArray(e[a])&&Array.isArray(t[a])?r[a]=Array.from(new Set([...e[a],...t[a]])):"object"==typeof e[a]&&"object"==typeof t[a]?r[a]=i(e[a],t[a]):r[a]=e[a]}catch(e){(0,n.R)(1,e)}return r}catch(e){(0,n.R)(2,e)}}},2555:(e,t,r)=>{"use strict";r.d(t,{Vp:()=>c,fn:()=>s,x1:()=>u});var n=r(384),i=r(8122);const o={beacon:n.NT.beacon,errorBeacon:n.NT.errorBeacon,licenseKey:void 0,applicationID:void 0,sa:void 0,queueTime:void 0,applicationTime:void 0,ttGuid:void 0,user:void 0,account:void 0,product:void 0,extra:void 0,jsAttributes:{},userAttributes:void 0,atts:void 0,transactionName:void 0,tNamePlain:void 0},a={};function s(e){try{const t=c(e);return!!t.licenseKey&&!!t.errorBeacon&&!!t.applicationID}catch(e){return!1}}function c(e){if(!e)throw new Error("All info objects require an agent identifier!");if(!a[e])throw new Error("Info for ".concat(e," was never set"));return a[e]}function u(e,t){if(!e)throw new Error("All info objects require an agent identifier!");a[e]=(0,i.a)(t,o);const r=(0,n.nY)(e);r&&(r.info=a[e])}},9417:(e,t,r)=>{"use strict";r.d(t,{D0:()=>h,gD:()=>g,xN:()=>p});var n=r(3333);const i=e=>{if(!e||"string"!=typeof e)return!1;try{document.createDocumentFragment().querySelector(e)}catch{return!1}return!0};var o=r(2614),a=r(944),s=r(384),c=r(8122);const u="[data-nr-mask]",d=()=>{const e={feature_flags:[],experimental:{marks:!1,measures:!1,resources:!1},mask_selector:"*",block_selector:"[data-nr-block]",mask_input_options:{color:!1,date:!1,"datetime-local":!1,email:!1,month:!1,number:!1,range:!1,search:!1,tel:!1,text:!1,time:!1,url:!1,week:!1,textarea:!1,select:!1,password:!0}};return{ajax:{deny_list:void 0,block_internal:!0,enabled:!0,autoStart:!0},distributed_tracing:{enabled:void 0,exclude_newrelic_header:void 0,cors_use_newrelic_header:void 0,cors_use_tracecontext_headers:void 0,allowed_origins:void 0},get feature_flags(){return e.feature_flags},set feature_flags(t){e.feature_flags=t},generic_events:{enabled:!0,autoStart:!0},harvest:{interval:30},jserrors:{enabled:!0,autoStart:!0},logging:{enabled:!0,autoStart:!0},metrics:{enabled:!0,autoStart:!0},obfuscate:void 0,page_action:{enabled:!0},page_view_event:{enabled:!0,autoStart:!0},page_view_timing:{enabled:!0,autoStart:!0},performance:{get capture_marks(){return e.feature_flags.includes(n.$v.MARKS)||e.experimental.marks},set capture_marks(t){e.experimental.marks=t},get capture_measures(){return e.feature_flags.includes(n.$v.MEASURES)||e.experimental.measures},set capture_measures(t){e.experimental.measures=t},capture_detail:!0,resources:{get enabled(){return e.feature_flags.includes(n.$v.RESOURCES)||e.experimental.resources},set enabled(t){e.experimental.resources=t},asset_types:[],first_party_domains:[],ignore_newrelic:!0}},privacy:{cookies_enabled:!0},proxy:{assets:void 0,beacon:void 0},session:{expiresMs:o.wk,inactiveMs:o.BB},session_replay:{autoStart:!0,enabled:!1,preload:!1,sampling_rate:10,error_sampling_rate:100,collect_fonts:!1,inline_images:!1,fix_stylesheets:!0,mask_all_inputs:!0,get mask_text_selector(){return e.mask_selector},set mask_text_selector(t){i(t)?e.mask_selector="".concat(t,",").concat(u):""===t||null===t?e.mask_selector=u:(0,a.R)(5,t)},get block_class(){return"nr-block"},get ignore_class(){return"nr-ignore"},get mask_text_class(){return"nr-mask"},get block_selector(){return e.block_selector},set block_selector(t){i(t)?e.block_selector+=",".concat(t):""!==t&&(0,a.R)(6,t)},get mask_input_options(){return e.mask_input_options},set mask_input_options(t){t&&"object"==typeof t?e.mask_input_options={...t,password:!0}:(0,a.R)(7,t)}},session_trace:{enabled:!0,autoStart:!0},soft_navigations:{enabled:!0,autoStart:!0},spa:{enabled:!0,autoStart:!0},ssl:void 0,user_actions:{enabled:!0,elementAttributes:["id","className","tagName","type"]}}},l={},f="All configuration objects require an agent identifier!";function h(e){if(!e)throw new Error(f);if(!l[e])throw new Error("Configuration for ".concat(e," was never set"));return l[e]}function p(e,t){if(!e)throw new Error(f);l[e]=(0,c.a)(t,d());const r=(0,s.nY)(e);r&&(r.init=l[e])}function g(e,t){if(!e)throw new Error(f);var r=h(e);if(r){for(var n=t.split("."),i=0;i<n.length-1;i++)if("object"!=typeof(r=r[n[i]]))return;r=r[n[n.length-1]]}return r}},5603:(e,t,r)=>{"use strict";r.d(t,{a:()=>c,o:()=>s});var n=r(384),i=r(8122);const o={accountID:void 0,trustKey:void 0,agentID:void 0,licenseKey:void 0,applicationID:void 0,xpid:void 0},a={};function s(e){if(!e)throw new Error("All loader-config objects require an agent identifier!");if(!a[e])throw new Error("LoaderConfig for ".concat(e," was never set"));return a[e]}function c(e,t){if(!e)throw new Error("All loader-config objects require an agent identifier!");a[e]=(0,i.a)(t,o);const r=(0,n.nY)(e);r&&(r.loader_config=a[e])}},3371:(e,t,r)=>{"use strict";r.d(t,{V:()=>f,f:()=>l});var n=r(8122),i=r(384),o=r(6154),a=r(9324);let s=0;const c={buildEnv:a.F3,distMethod:a.Xs,version:a.xv,originTime:o.WN},u={customTransaction:void 0,disabled:!1,isolatedBacklog:!1,loaderType:void 0,maxBytes:3e4,onerror:void 0,ptid:void 0,releaseIds:{},appMetadata:{},session:void 0,denyList:void 0,timeKeeper:void 0,obfuscator:void 0,harvester:void 0},d={};function l(e){if(!e)throw new Error("All runtime objects require an agent identifier!");if(!d[e])throw new Error("Runtime for ".concat(e," was never set"));return d[e]}function f(e,t){if(!e)throw new Error("All runtime objects require an agent identifier!");d[e]={...(0,n.a)(t,u),...c},Object.hasOwnProperty.call(d[e],"harvestCount")||Object.defineProperty(d[e],"harvestCount",{get:()=>++s});const r=(0,i.nY)(e);r&&(r.runtime=d[e])}},9324:(e,t,r)=>{"use strict";r.d(t,{F3:()=>i,Xs:()=>o,Yq:()=>a,xv:()=>n});const n="1.283.1",i="PROD",o="CDN",a="^2.0.0-alpha.17"},6154:(e,t,r)=>{"use strict";r.d(t,{A4:()=>s,OF:()=>d,RI:()=>i,WN:()=>h,bv:()=>o,gm:()=>a,lR:()=>f,m:()=>u,mw:()=>c,sb:()=>l});var n=r(1863);const i="undefined"!=typeof window&&!!window.document,o="undefined"!=typeof WorkerGlobalScope&&("undefined"!=typeof self&&self instanceof WorkerGlobalScope&&self.navigator instanceof WorkerNavigator||"undefined"!=typeof globalThis&&globalThis instanceof WorkerGlobalScope&&globalThis.navigator instanceof WorkerNavigator),a=i?window:"undefined"!=typeof WorkerGlobalScope&&("undefined"!=typeof self&&self instanceof WorkerGlobalScope&&self||"undefined"!=typeof globalThis&&globalThis instanceof WorkerGlobalScope&&globalThis),s="complete"===a?.document?.readyState,c=Boolean("hidden"===a?.document?.visibilityState),u=""+a?.location,d=/iPad|iPhone|iPod/.test(a.navigator?.userAgent),l=d&&"undefined"==typeof SharedWorker,f=(()=>{const e=a.navigator?.userAgent?.match(/Firefox[/\s](\d+\.\d+)/);return Array.isArray(e)&&e.length>=2?+e[1]:0})(),h=Date.now()-(0,n.t)()},7295:(e,t,r)=>{"use strict";r.d(t,{Xv:()=>a,gX:()=>i,iW:()=>o});var n=[];function i(e){if(!e||o(e))return!1;if(0===n.length)return!0;for(var t=0;t<n.length;t++){var r=n[t];if("*"===r.hostname)return!1;if(s(r.hostname,e.hostname)&&c(r.pathname,e.pathname))return!1}return!0}function o(e){return void 0===e.hostname}function a(e){if(n=[],e&&e.length)for(var t=0;t<e.length;t++){let r=e[t];if(!r)continue;0===r.indexOf("http://")?r=r.substring(7):0===r.indexOf("https://")&&(r=r.substring(8));const i=r.indexOf("/");let o,a;i>0?(o=r.substring(0,i),a=r.substring(i)):(o=r,a="");let[s]=o.split(":");n.push({hostname:s,pathname:a})}}function s(e,t){return!(e.length>t.length)&&t.indexOf(e)===t.length-e.length}function c(e,t){return 0===e.indexOf("/")&&(e=e.substring(1)),0===t.indexOf("/")&&(t=t.substring(1)),""===e||e===t}},1687:(e,t,r)=>{"use strict";r.d(t,{Ak:()=>c,Ze:()=>l,x3:()=>u});var n=r(7836),i=r(3606),o=r(860),a=r(2646);const s={};function c(e,t){const r={staged:!1,priority:o.P3[t]||0};d(e),s[e].get(t)||s[e].set(t,r)}function u(e,t){e&&s[e]&&(s[e].get(t)&&s[e].delete(t),h(e,t,!1),s[e].size&&f(e))}function d(e){if(!e)throw new Error("agentIdentifier required");s[e]||(s[e]=new Map)}function l(e="",t="feature",r=!1){if(d(e),!e||!s[e].get(t)||r)return h(e,t);s[e].get(t).staged=!0,f(e)}function f(e){const t=Array.from(s[e]);t.every((([e,t])=>t.staged))&&(t.sort(((e,t)=>e[1].priority-t[1].priority)),t.forEach((([t])=>{s[e].delete(t),h(e,t)})))}function h(e,t,r=!0){const o=e?n.ee.get(e):n.ee,s=i.i.handlers;if(!o.aborted&&o.backlog&&s){if(r){const e=o.backlog[t],r=s[t];if(r){for(let t=0;e&&t<e.length;++t)p(e[t],r);Object.entries(r).forEach((([e,t])=>{Object.values(t||{}).forEach((t=>{t[0]?.on&&t[0]?.context()instanceof a.y&&t[0].on(e,t[1])}))}))}}o.isolatedBacklog||delete s[t],o.backlog[t]=null,o.emit("drain-"+t,[])}}function p(e,t){var r=e[1];Object.values(t[r]||{}).forEach((t=>{var r=e[0];if(t[0]===r){var n=t[1],i=e[3],o=e[2];n.apply(i,o)}}))}},7836:(e,t,r)=>{"use strict";r.d(t,{P:()=>c,ee:()=>u});var n=r(384),i=r(8990),o=r(3371),a=r(2646),s=r(5607);const c="nr@context:".concat(s.W),u=function e(t,r){var n={},s={},d={},l=!1;try{l=16===r.length&&(0,o.f)(r).isolatedBacklog}catch(e){}var f={on:p,addEventListener:p,removeEventListener:function(e,t){var r=n[e];if(!r)return;for(var i=0;i<r.length;i++)r[i]===t&&r.splice(i,1)},emit:function(e,r,n,i,o){!1!==o&&(o=!0);if(u.aborted&&!i)return;t&&o&&t.emit(e,r,n);for(var a=h(n),c=g(e),d=c.length,l=0;l<d;l++)c[l].apply(a,r);var p=v()[s[e]];p&&p.push([f,e,r,a]);return a},get:m,listeners:g,context:h,buffer:function(e,t){const r=v();if(t=t||"feature",f.aborted)return;Object.entries(e||{}).forEach((([e,n])=>{s[n]=t,t in r||(r[t]=[])}))},abort:function(){f._aborted=!0,Object.keys(f.backlog).forEach((e=>{delete f.backlog[e]}))},isBuffering:function(e){return!!v()[s[e]]},debugId:r,backlog:l?{}:t&&"object"==typeof t.backlog?t.backlog:{},isolatedBacklog:l};return Object.defineProperty(f,"aborted",{get:()=>{let e=f._aborted||!1;return e||(t&&(e=t.aborted),e)}}),f;function h(e){return e&&e instanceof a.y?e:e?(0,i.I)(e,c,(()=>new a.y(c))):new a.y(c)}function p(e,t){n[e]=g(e).concat(t)}function g(e){return n[e]||[]}function m(t){return d[t]=d[t]||e(f,t)}function v(){return f.backlog}}(void 0,"globalEE"),d=(0,n.Zm)();d.ee||(d.ee=u)},2646:(e,t,r)=>{"use strict";r.d(t,{y:()=>n});class n{constructor(e){this.contextId=e}}},9908:(e,t,r)=>{"use strict";r.d(t,{d:()=>n,p:()=>i});var n=r(7836).ee.get("handle");function i(e,t,r,i,o){o?(o.buffer([e],i),o.emit(e,t,r)):(n.buffer([e],i),n.emit(e,t,r))}},3606:(e,t,r)=>{"use strict";r.d(t,{i:()=>o});var n=r(9908);o.on=a;var i=o.handlers={};function o(e,t,r,o){a(o||n.d,i,e,t,r)}function a(e,t,r,i,o){o||(o="feature"),e||(e=n.d);var a=t[o]=t[o]||{};(a[r]=a[r]||[]).push([e,i])}},3878:(e,t,r)=>{"use strict";function n(e,t){return{capture:e,passive:!1,signal:t}}function i(e,t,r=!1,i){window.addEventListener(e,t,n(r,i))}function o(e,t,r=!1,i){document.addEventListener(e,t,n(r,i))}r.d(t,{DD:()=>o,jT:()=>n,sp:()=>i})},5607:(e,t,r)=>{"use strict";r.d(t,{W:()=>n});const n=(0,r(9566).bz)()},9566:(e,t,r)=>{"use strict";r.d(t,{LA:()=>s,ZF:()=>c,bz:()=>a,el:()=>u});var n=r(6154);const i="xxxxxxxx-xxxx-4xxx-yxxx-xxxxxxxxxxxx";function o(e,t){return e?15&e[t]:16*Math.random()|0}function a(){const e=n.gm?.crypto||n.gm?.msCrypto;let t,r=0;return e&&e.getRandomValues&&(t=e.getRandomValues(new Uint8Array(30))),i.split("").map((e=>"x"===e?o(t,r++).toString(16):"y"===e?(3&o()|8).toString(16):e)).join("")}function s(e){const t=n.gm?.crypto||n.gm?.msCrypto;let r,i=0;t&&t.getRandomValues&&(r=t.getRandomValues(new Uint8Array(e)));const a=[];for(var s=0;s<e;s++)a.push(o(r,i++).toString(16));return a.join("")}function c(){return s(16)}function u(){return s(32)}},2614:(e,t,r)=>{"use strict";r.d(t,{BB:()=>a,H3:()=>n,g:()=>u,iL:()=>c,tS:()=>s,uh:()=>i,wk:()=>o});const n="NRBA",i="SESSION",o=144e5,a=18e5,s={STARTED:"session-started",PAUSE:"session-pause",RESET:"session-reset",RESUME:"session-resume",UPDATE:"session-update"},c={SAME_TAB:"same-tab",CROSS_TAB:"cross-tab"},u={OFF:0,FULL:1,ERROR:2}},1863:(e,t,r)=>{"use strict";function n(){return Math.floor(performance.now())}r.d(t,{t:()=>n})},7485:(e,t,r)=>{"use strict";r.d(t,{D:()=>i});var n=r(6154);function i(e){if(0===(e||"").indexOf("data:"))return{protocol:"data"};try{const t=new URL(e,location.href),r={port:t.port,hostname:t.hostname,pathname:t.pathname,search:t.search,protocol:t.protocol.slice(0,t.protocol.indexOf(":")),sameOrigin:t.protocol===n.gm?.location?.protocol&&t.host===n.gm?.location?.host};return r.port&&""!==r.port||("http:"===t.protocol&&(r.port="80"),"https:"===t.protocol&&(r.port="443")),r.pathname&&""!==r.pathname?r.pathname.startsWith("/")||(r.pathname="/".concat(r.pathname)):r.pathname="/",r}catch(e){return{}}}},944:(e,t,r)=>{"use strict";function n(e,t){"function"==typeof console.debug&&console.debug("New Relic Warning: https://github.com/newrelic/newrelic-browser-agent/blob/main/docs/warning-codes.md#".concat(e),t)}r.d(t,{R:()=>n})},5284:(e,t,r)=>{"use strict";r.d(t,{t:()=>c,B:()=>s});var n=r(7836),i=r(6154);const o="newrelic";const a=new Set,s={};function c(e,t){const r=n.ee.get(t);s[t]??={},e&&"object"==typeof e&&(a.has(t)||(r.emit("rumresp",[e]),s[t]=e,a.add(t),function(e={}){try{i.gm.dispatchEvent(new CustomEvent(o,{detail:e}))}catch(e){}}({loaded:!0})))}},8990:(e,t,r)=>{"use strict";r.d(t,{I:()=>i});var n=Object.prototype.hasOwnProperty;function i(e,t,r){if(n.call(e,t))return e[t];var i=r();if(Object.defineProperty&&Object.keys)try{return Object.defineProperty(e,t,{value:i,writable:!0,enumerable:!1}),i}catch(e){}return e[t]=i,i}},6389:(e,t,r)=>{"use strict";function n(e,t=500,r={}){const n=r?.leading||!1;let i;return(...r)=>{n&&void 0===i&&(e.apply(this,r),i=setTimeout((()=>{i=clearTimeout(i)}),t)),n||(clearTimeout(i),i=setTimeout((()=>{e.apply(this,r)}),t))}}function i(e){let t=!1;return(...r)=>{t||(t=!0,e.apply(this,r))}}r.d(t,{J:()=>i,s:()=>n})},3304:(e,t,r)=>{"use strict";r.d(t,{A:()=>o});var n=r(7836);const i=()=>{const e=new WeakSet;return(t,r)=>{if("object"==typeof r&&null!==r){if(e.has(r))return;e.add(r)}return r}};function o(e){try{return JSON.stringify(e,i())??""}catch(e){try{n.ee.emit("internal-error",[e])}catch(e){}return""}}},5289:(e,t,r)=>{"use strict";r.d(t,{GG:()=>o,sB:()=>a});var n=r(3878);function i(){return"undefined"==typeof document||"complete"===document.readyState}function o(e,t){if(i())return e();(0,n.sp)("load",e,t)}function a(e){if(i())return e();(0,n.DD)("DOMContentLoaded",e)}},384:(e,t,r)=>{"use strict";r.d(t,{NT:()=>o,US:()=>d,Zm:()=>a,bQ:()=>c,dV:()=>s,nY:()=>u,pV:()=>l});var n=r(6154),i=r(1863);const o={beacon:"bam.nr-data.net",errorBeacon:"bam.nr-data.net"};function a(){return n.gm.NREUM||(n.gm.NREUM={}),void 0===n.gm.newrelic&&(n.gm.newrelic=n.gm.NREUM),n.gm.NREUM}function s(){let e=a();return e.o||(e.o={ST:n.gm.setTimeout,SI:n.gm.setImmediate,CT:n.gm.clearTimeout,XHR:n.gm.XMLHttpRequest,REQ:n.gm.Request,EV:n.gm.Event,PR:n.gm.Promise,MO:n.gm.MutationObserver,FETCH:n.gm.fetch,WS:n.gm.WebSocket}),e}function c(e,t){let r=a();r.initializedAgents??={},t.initializedAt={ms:(0,i.t)(),date:new Date},r.initializedAgents[e]=t}function u(e){let t=a();return t.initializedAgents?.[e]}function d(e,t){a()[e]=t}function l(){return function(){let e=a();const t=e.info||{};e.info={beacon:o.beacon,errorBeacon:o.errorBeacon,...t}}(),function(){let e=a();const t=e.init||{};e.init={...t}}(),s(),function(){let e=a();const t=e.loader_config||{};e.loader_config={...t}}(),a()}},2843:(e,t,r)=>{"use strict";r.d(t,{u:()=>i});var n=r(3878);function i(e,t=!1,r,i){(0,n.DD)("visibilitychange",(function(){if(t)return void("hidden"===document.visibilityState&&e());e(document.visibilityState)}),r,i)}},8139:(e,t,r)=>{"use strict";r.d(t,{u:()=>f});var n=r(7836),i=r(3434),o=r(8990),a=r(6154);const s={},c=a.gm.XMLHttpRequest,u="addEventListener",d="removeEventListener",l="nr@wrapped:".concat(n.P);function f(e){var t=function(e){return(e||n.ee).get("events")}(e);if(s[t.debugId]++)return t;s[t.debugId]=1;var r=(0,i.YM)(t,!0);function f(e){r.inPlace(e,[u,d],"-",p)}function p(e,t){return e[1]}return"getPrototypeOf"in Object&&(a.RI&&h(document,f),c&&h(c.prototype,f),h(a.gm,f)),t.on(u+"-start",(function(e,t){var n=e[1];if(null!==n&&("function"==typeof n||"object"==typeof n)){var i=(0,o.I)(n,l,(function(){var e={object:function(){if("function"!=typeof n.handleEvent)return;return n.handleEvent.apply(n,arguments)},function:n}[typeof n];return e?r(e,"fn-",null,e.name||"anonymous"):n}));this.wrapped=e[1]=i}})),t.on(d+"-start",(function(e){e[1]=this.wrapped||e[1]})),t}function h(e,t,...r){let n=e;for(;"object"==typeof n&&!Object.prototype.hasOwnProperty.call(n,u);)n=Object.getPrototypeOf(n);n&&t(n,...r)}},3434:(e,t,r)=>{"use strict";r.d(t,{Jt:()=>o,YM:()=>c});var n=r(7836),i=r(5607);const o="nr@original:".concat(i.W);var a=Object.prototype.hasOwnProperty,s=!1;function c(e,t){return e||(e=n.ee),r.inPlace=function(e,t,n,i,o){n||(n="");const a="-"===n.charAt(0);for(let s=0;s<t.length;s++){const c=t[s],u=e[c];d(u)||(e[c]=r(u,a?c+n:n,i,c,o))}},r.flag=o,r;function r(t,r,n,s,c){return d(t)?t:(r||(r=""),nrWrapper[o]=t,function(e,t,r){if(Object.defineProperty&&Object.keys)try{return Object.keys(e).forEach((function(r){Object.defineProperty(t,r,{get:function(){return e[r]},set:function(t){return e[r]=t,t}})})),t}catch(e){u([e],r)}for(var n in e)a.call(e,n)&&(t[n]=e[n])}(t,nrWrapper,e),nrWrapper);function nrWrapper(){var o,a,d,l;try{a=this,o=[...arguments],d="function"==typeof n?n(o,a):n||{}}catch(t){u([t,"",[o,a,s],d],e)}i(r+"start",[o,a,s],d,c);try{return l=t.apply(a,o)}catch(e){throw i(r+"err",[o,a,e],d,c),e}finally{i(r+"end",[o,a,l],d,c)}}}function i(r,n,i,o){if(!s||t){var a=s;s=!0;try{e.emit(r,n,i,t,o)}catch(t){u([t,r,n,i],e)}s=a}}}function u(e,t){t||(t=n.ee);try{t.emit("internal-error",e)}catch(e){}}function d(e){return!(e&&"function"==typeof e&&e.apply&&!e[o])}},9414:(e,t,r)=>{"use strict";r.d(t,{J:()=>c});var n=r(7836),i=r(2646),o=r(944),a=r(3434);const s=new Map;function c(e,t,r,c){if("object"!=typeof t||!t||"string"!=typeof r||!r||"function"!=typeof t[r])return(0,o.R)(29);const u=function(e){return(e||n.ee).get("logger")}(e),d=(0,a.YM)(u),l=new i.y(n.P);l.level=c.level,l.customAttributes=c.customAttributes;const f=t[r]?.[a.Jt]||t[r];return s.set(f,l),d.inPlace(t,[r],"wrap-logger-",(()=>s.get(f))),u}},9300:(e,t,r)=>{"use strict";r.d(t,{T:()=>n});const n=r(860).K7.ajax},3333:(e,t,r)=>{"use strict";r.d(t,{$v:()=>u,TZ:()=>n,Zp:()=>i,kd:()=>c,mq:()=>s,nf:()=>a,qN:()=>o});const n=r(860).K7.genericEvents,i=["auxclick","click","copy","keydown","paste","scrollend"],o=["focus","blur"],a=4,s=1e3,c=["PageAction","UserAction","BrowserPerformance"],u={MARKS:"experimental.marks",MEASURES:"experimental.measures",RESOURCES:"experimental.resources"}},6774:(e,t,r)=>{"use strict";r.d(t,{T:()=>n});const n=r(860).K7.jserrors},993:(e,t,r)=>{"use strict";r.d(t,{A$:()=>o,ET:()=>a,TZ:()=>s,p_:()=>i});var n=r(860);const i={ERROR:"ERROR",WARN:"WARN",INFO:"INFO",DEBUG:"DEBUG",TRACE:"TRACE"},o={OFF:0,ERROR:1,WARN:2,INFO:3,DEBUG:4,TRACE:5},a="log",s=n.K7.logging},3785:(e,t,r)=>{"use strict";r.d(t,{R:()=>c,b:()=>u});var n=r(9908),i=r(1863),o=r(860),a=r(8154),s=r(993);function c(e,t,r={},c=s.p_.INFO){(0,n.p)(a.xV,["API/logging/".concat(c.toLowerCase(),"/called")],void 0,o.K7.metrics,e),(0,n.p)(s.ET,[(0,i.t)(),t,r,c],void 0,o.K7.logging,e)}function u(e){return"string"==typeof e&&Object.values(s.p_).some((t=>t===e.toUpperCase().trim()))}},8154:(e,t,r)=>{"use strict";r.d(t,{z_:()=>o,XG:()=>s,TZ:()=>n,rs:()=>i,xV:()=>a});r(6154),r(9566),r(384);const n=r(860).K7.metrics,i="sm",o="cm",a="storeSupportabilityMetrics",s="storeEventMetrics"},6630:(e,t,r)=>{"use strict";r.d(t,{T:()=>n});const n=r(860).K7.pageViewEvent},782:(e,t,r)=>{"use strict";r.d(t,{T:()=>n});const n=r(860).K7.pageViewTiming},6344:(e,t,r)=>{"use strict";r.d(t,{BB:()=>d,G4:()=>o,Qb:()=>l,TZ:()=>i,Ug:()=>a,_s:()=>s,bc:()=>u,yP:()=>c});var n=r(2614);const i=r(860).K7.sessionReplay,o={RECORD:"recordReplay",PAUSE:"pauseReplay",REPLAY_RUNNING:"replayRunning",ERROR_DURING_REPLAY:"errorDuringReplay"},a=.12,s={DomContentLoaded:0,Load:1,FullSnapshot:2,IncrementalSnapshot:3,Meta:4,Custom:5},c={[n.g.ERROR]:15e3,[n.g.FULL]:3e5,[n.g.OFF]:0},u={RESET:{message:"Session was reset",sm:"Reset"},IMPORT:{message:"Recorder failed to import",sm:"Import"},TOO_MANY:{message:"429: Too Many Requests",sm:"Too-Many"},TOO_BIG:{message:"Payload was too large",sm:"Too-Big"},CROSS_TAB:{message:"Session Entity was set to OFF on another tab",sm:"Cross-Tab"},ENTITLEMENTS:{message:"Session Replay is not allowed and will not be started",sm:"Entitlement"}},d=5e3,l={API:"api"}},5270:(e,t,r)=>{"use strict";r.d(t,{Aw:()=>c,CT:()=>u,SR:()=>s});var n=r(384),i=r(9417),o=r(7767),a=r(6154);function s(e){return!!(0,n.dV)().o.MO&&(0,o.V)(e)&&!0===(0,i.gD)(e,"session_trace.enabled")}function c(e){return!0===(0,i.gD)(e,"session_replay.preload")&&s(e)}function u(e,t){const r=t.correctAbsoluteTimestamp(e);return{originalTimestamp:e,correctedTimestamp:r,timestampDiff:e-r,originTime:a.WN,correctedOriginTime:t.correctedOriginTime,originTimeDiff:Math.floor(a.WN-t.correctedOriginTime)}}},3738:(e,t,r)=>{"use strict";r.d(t,{He:()=>i,Kp:()=>s,Lc:()=>u,Rz:()=>d,TZ:()=>n,bD:()=>o,d3:()=>a,jx:()=>l,uP:()=>c});const n=r(860).K7.sessionTrace,i="bstResource",o="resource",a="-start",s="-end",c="fn"+a,u="fn"+s,d="pushState",l=1e3},3962:(e,t,r)=>{"use strict";r.d(t,{AM:()=>o,O2:()=>c,Qu:()=>u,TZ:()=>s,ih:()=>d,pP:()=>a,tC:()=>i});var n=r(860);const i=["click","keydown","submit","popstate"],o="api",a="initialPageLoad",s=n.K7.softNav,c={INITIAL_PAGE_LOAD:"",ROUTE_CHANGE:1,UNSPECIFIED:2},u={INTERACTION:1,AJAX:2,CUSTOM_END:3,CUSTOM_TRACER:4},d={IP:"in progress",FIN:"finished",CAN:"cancelled"}},7378:(e,t,r)=>{"use strict";r.d(t,{$p:()=>x,BR:()=>b,Kp:()=>R,L3:()=>y,Lc:()=>c,NC:()=>o,SG:()=>d,TZ:()=>i,U6:()=>p,UT:()=>m,d3:()=>w,dT:()=>f,e5:()=>A,gx:()=>v,l9:()=>l,oW:()=>h,op:()=>g,rw:()=>u,tH:()=>T,uP:()=>s,wW:()=>E,xq:()=>a});var n=r(384);const i=r(860).K7.spa,o=["click","submit","keypress","keydown","keyup","change"],a=999,s="fn-start",c="fn-end",u="cb-start",d="api-ixn-",l="remaining",f="interaction",h="spaNode",p="jsonpNode",g="fetch-start",m="fetch-done",v="fetch-body-",b="jsonp-end",y=(0,n.dV)().o.ST,w="-start",R="-end",x="-body",E="cb"+R,A="jsTime",T="fetch"},4234:(e,t,r)=>{"use strict";r.d(t,{W:()=>o});var n=r(7836),i=r(1687);class o{constructor(e,t){this.agentIdentifier=e,this.ee=n.ee.get(e),this.featureName=t,this.blocked=!1}deregisterDrain(){(0,i.x3)(this.agentIdentifier,this.featureName)}}},7767:(e,t,r)=>{"use strict";r.d(t,{V:()=>o});var n=r(9417),i=r(6154);const o=e=>i.RI&&!0===(0,n.gD)(e,"privacy.cookies_enabled")},8969:(e,t,r)=>{"use strict";r.d(t,{j:()=>O});var n=r(860),i=r(2555),o=r(3371),a=r(9908),s=r(7836),c=r(1687),u=r(5289),d=r(6154),l=r(944),f=r(8154),h=r(384),p=r(6344);const g=["setErrorHandler","finished","addToTrace","addRelease","recordCustomEvent","addPageAction","setCurrentRouteName","setPageViewName","setCustomAttribute","interaction","noticeError","setUserId","setApplicationVersion","start",p.G4.RECORD,p.G4.PAUSE,"log","wrapLogger"],m=["setErrorHandler","finished","addToTrace","addRelease"];var v=r(1863),b=r(2614),y=r(993),w=r(3785),R=r(9414);function x(){const e=(0,h.pV)();g.forEach((t=>{e[t]=(...r)=>function(t,...r){let n=[];return Object.values(e.initializedAgents).forEach((e=>{e&&e.api?e.exposed&&e.api[t]&&n.push(e.api[t](...r)):(0,l.R)(38,t)})),n.length>1?n:n[0]}(t,...r)}))}const E={};var A=r(9417),T=r(5603),N=r(5284);const S=e=>{const t=e.startsWith("http");e+="/",r.p=t?e:"https://"+e};let _=!1;function O(e,t={},g,O){let{init:I,info:P,loader_config:j,runtime:C={},exposed:k=!0}=t;C.loaderType=g;const L=(0,h.pV)();P||(I=L.init,P=L.info,j=L.loader_config),(0,A.xN)(e.agentIdentifier,I||{}),(0,T.a)(e.agentIdentifier,j||{}),P.jsAttributes??={},d.bv&&(P.jsAttributes.isWorker=!0),(0,i.x1)(e.agentIdentifier,P);const H=(0,A.D0)(e.agentIdentifier),M=[P.beacon,P.errorBeacon];_||(H.proxy.assets&&(S(H.proxy.assets),M.push(H.proxy.assets)),H.proxy.beacon&&M.push(H.proxy.beacon),x(),(0,h.US)("activatedFeatures",N.B),e.runSoftNavOverSpa&&=!0===H.soft_navigations.enabled&&H.feature_flags.includes("soft_nav")),C.denyList=[...H.ajax.deny_list||[],...H.ajax.block_internal?M:[]],C.ptid=e.agentIdentifier,(0,o.V)(e.agentIdentifier,C),e.ee=s.ee.get(e.agentIdentifier),void 0===e.api&&(e.api=function(e,t,h=!1){t||(0,c.Ak)(e,"api");const g={};var x=s.ee.get(e),A=x.get("tracer");E[e]=b.g.OFF,x.on(p.G4.REPLAY_RUNNING,(t=>{E[e]=t}));var T="api-",N=T+"ixn-";function S(t,r,n,o){const a=(0,i.Vp)(e);return null===r?delete a.jsAttributes[t]:(0,i.x1)(e,{...a,jsAttributes:{...a.jsAttributes,[t]:r}}),I(T,n,!0,o||null===r?"session":void 0)(t,r)}function _(){}g.log=function(e,{customAttributes:t={},level:r=y.p_.INFO}={}){(0,a.p)(f.xV,["API/log/called"],void 0,n.K7.metrics,x),(0,w.R)(x,e,t,r)},g.wrapLogger=(e,t,{customAttributes:r={},level:i=y.p_.INFO}={})=>{(0,a.p)(f.xV,["API/wrapLogger/called"],void 0,n.K7.metrics,x),(0,R.J)(x,e,t,{customAttributes:r,level:i})},m.forEach((e=>{g[e]=I(T,e,!0,"api")})),g.addPageAction=I(T,"addPageAction",!0,n.K7.genericEvents),g.recordCustomEvent=I(T,"recordCustomEvent",!0,n.K7.genericEvents),g.setPageViewName=function(t,r){if("string"==typeof t)return"/"!==t.charAt(0)&&(t="/"+t),(0,o.f)(e).customTransaction=(r||"http://custom.transaction")+t,I(T,"setPageViewName",!0)()},g.setCustomAttribute=function(e,t,r=!1){if("string"==typeof e){if(["string","number","boolean"].includes(typeof t)||null===t)return S(e,t,"setCustomAttribute",r);(0,l.R)(40,typeof t)}else(0,l.R)(39,typeof e)},g.setUserId=function(e){if("string"==typeof e||null===e)return S("enduser.id",e,"setUserId",!0);(0,l.R)(41,typeof e)},g.setApplicationVersion=function(e){if("string"==typeof e||null===e)return S("application.version",e,"setApplicationVersion",!1);(0,l.R)(42,typeof e)},g.start=()=>{try{(0,a.p)(f.xV,["API/start/called"],void 0,n.K7.metrics,x),x.emit("manual-start-all")}catch(e){(0,l.R)(23,e)}},g[p.G4.RECORD]=function(){(0,a.p)(f.xV,["API/recordReplay/called"],void 0,n.K7.metrics,x),(0,a.p)(p.G4.RECORD,[],void 0,n.K7.sessionReplay,x)},g[p.G4.PAUSE]=function(){(0,a.p)(f.xV,["API/pauseReplay/called"],void 0,n.K7.metrics,x),(0,a.p)(p.G4.PAUSE,[],void 0,n.K7.sessionReplay,x)},g.interaction=function(e){return(new _).get("object"==typeof e?e:{})};const O=_.prototype={createTracer:function(e,t){var r={},i=this,o="function"==typeof t;return(0,a.p)(f.xV,["API/createTracer/called"],void 0,n.K7.metrics,x),h||(0,a.p)(N+"tracer",[(0,v.t)(),e,r],i,n.K7.spa,x),function(){if(A.emit((o?"":"no-")+"fn-start",[(0,v.t)(),i,o],r),o)try{return t.apply(this,arguments)}catch(e){const t="string"==typeof e?new Error(e):e;throw A.emit("fn-err",[arguments,this,t],r),t}finally{A.emit("fn-end",[(0,v.t)()],r)}}}};function I(e,t,r,i){return function(){return(0,a.p)(f.xV,["API/"+t+"/called"],void 0,n.K7.metrics,x),i&&(0,a.p)(e+t,[r?(0,v.t)():performance.now(),...arguments],r?null:this,i,x),r?void 0:this}}function P(){r.e(478).then(r.bind(r,8778)).then((({setAPI:t})=>{t(e),(0,c.Ze)(e,"api")})).catch((e=>{(0,l.R)(27,e),x.abort()}))}return["actionText","setName","setAttribute","save","ignore","onEnd","getContext","end","get"].forEach((e=>{O[e]=I(N,e,void 0,h?n.K7.softNav:n.K7.spa)})),g.setCurrentRouteName=h?I(N,"routeName",void 0,n.K7.softNav):I(T,"routeName",!0,n.K7.spa),g.noticeError=function(t,r){"string"==typeof t&&(t=new Error(t)),(0,a.p)(f.xV,["API/noticeError/called"],void 0,n.K7.metrics,x),(0,a.p)("err",[t,(0,v.t)(),!1,r,!!E[e]],void 0,n.K7.jserrors,x)},d.RI?(0,u.GG)((()=>P()),!0):P(),g}(e.agentIdentifier,O,e.runSoftNavOverSpa)),void 0===e.exposed&&(e.exposed=k),_=!0}},8374:(e,t,r)=>{r.nc=(()=>{try{return document?.currentScript?.nonce}catch(e){}return""})()},860:(e,t,r)=>{"use strict";r.d(t,{$J:()=>u,K7:()=>s,P3:()=>c,XX:()=>i,qY:()=>n,v4:()=>a});const n="events",i="jserrors",o="browser/blobs",a="rum",s={ajax:"ajax",genericEvents:"generic_events",jserrors:i,logging:"logging",metrics:"metrics",pageAction:"page_action",pageViewEvent:"page_view_event",pageViewTiming:"page_view_timing",sessionReplay:"session_replay",sessionTrace:"session_trace",softNav:"soft_navigations",spa:"spa"},c={[s.pageViewEvent]:1,[s.pageViewTiming]:2,[s.metrics]:3,[s.jserrors]:4,[s.spa]:5,[s.ajax]:6,[s.sessionTrace]:7,[s.softNav]:8,[s.sessionReplay]:9,[s.logging]:10,[s.genericEvents]:11},u={[s.pageViewEvent]:a,[s.pageViewTiming]:n,[s.ajax]:n,[s.spa]:n,[s.softNav]:n,[s.metrics]:i,[s.jserrors]:i,[s.sessionTrace]:o,[s.sessionReplay]:o,[s.logging]:"browser/logs",[s.genericEvents]:"ins"}}},n={};function i(e){var t=n[e];if(void 0!==t)return t.exports;var o=n[e]={exports:{}};return r[e](o,o.exports,i),o.exports}i.m=r,i.d=(e,t)=>{for(var r in t)i.o(t,r)&&!i.o(e,r)&&Object.defineProperty(e,r,{enumerable:!0,get:t[r]})},i.f={},i.e=e=>Promise.all(Object.keys(i.f).reduce(((t,r)=>(i.f[r](e,t),t)),[])),i.u=e=>({212:"nr-spa-compressor",249:"nr-spa-recorder",478:"nr-spa"}[e]+"-1.283.1.min.js"),i.o=(e,t)=>Object.prototype.hasOwnProperty.call(e,t),e={},t="NRBA-1.283.1.PROD:",i.l=(r,n,o,a)=>{if(e[r])e[r].push(n);else{var s,c;if(void 0!==o)for(var u=document.getElementsByTagName("script"),d=0;d<u.length;d++){var l=u[d];if(l.getAttribute("src")==r||l.getAttribute("data-webpack")==t+o){s=l;break}}if(!s){c=!0;var f={478:"sha512-xh2gny9FbPW5pomtWyy7hHdQHGboXB/N4nyn8DfA0WA2vCwX0A4j2oDh5iaHPZ7LExtpCN1wH+cmFhC5+XZpvw==",249:"sha512-QwbAv951CmpiBMYrGDX13s51PFIraP7TGD1mhcZv8jILwi1qPZbPL+c98zB6u5kWpOPcdfGLroZW+38lG3ZVHA==",212:"sha512-hVJwKgbpekN6SB9bmRkjdGJxXRXeHDsrVRlTC1EMUEYSeaO8NWR6CjzsDA2iUrhmD1sv4p1TCx6tYULmyZ2Tbw=="};(s=document.createElement("script")).charset="utf-8",s.timeout=120,i.nc&&s.setAttribute("nonce",i.nc),s.setAttribute("data-webpack",t+o),s.src=r,0!==s.src.indexOf(window.location.origin+"/")&&(s.crossOrigin="anonymous"),f[a]&&(s.integrity=f[a])}e[r]=[n];var h=(t,n)=>{s.onerror=s.onload=null,clearTimeout(p);var i=e[r];if(delete e[r],s.parentNode&&s.parentNode.removeChild(s),i&&i.forEach((e=>e(n))),t)return t(n)},p=setTimeout(h.bind(null,void 0,{type:"timeout",target:s}),12e4);s.onerror=h.bind(null,s.onerror),s.onload=h.bind(null,s.onload),c&&document.head.appendChild(s)}},i.r=e=>{"undefined"!=typeof Symbol&&Symbol.toStringTag&&Object.defineProperty(e,Symbol.toStringTag,{value:"Module"}),Object.defineProperty(e,"__esModule",{value:!0})},i.p="https://js-agent.newrelic.com/",(()=>{var e={38:0,788:0};i.f.j=(t,r)=>{var n=i.o(e,t)?e[t]:void 0;if(0!==n)if(n)r.push(n[2]);else{var o=new Promise(((r,i)=>n=e[t]=[r,i]));r.push(n[2]=o);var a=i.p+i.u(t),s=new Error;i.l(a,(r=>{if(i.o(e,t)&&(0!==(n=e[t])&&(e[t]=void 0),n)){var o=r&&("load"===r.type?"missing":r.type),a=r&&r.target&&r.target.src;s.message="Loading chunk "+t+" failed.\n("+o+": "+a+")",s.name="ChunkLoadError",s.type=o,s.request=a,n[1](s)}}),"chunk-"+t,t)}};var t=(t,r)=>{var n,o,[a,s,c]=r,u=0;if(a.some((t=>0!==e[t]))){for(n in s)i.o(s,n)&&(i.m[n]=s[n]);if(c)c(i)}for(t&&t(r);u<a.length;u++)o=a[u],i.o(e,o)&&e[o]&&e[o][0](),e[o]=0},r=self["webpackChunk:NRBA-1.283.1.PROD"]=self["webpackChunk:NRBA-1.283.1.PROD"]||[];r.forEach(t.bind(null,0)),r.push=t.bind(null,r.push.bind(r))})(),(()=>{"use strict";i(8374);var e=i(944),t=i(6344),r=i(9566);class n{agentIdentifier;constructor(){this.agentIdentifier=(0,r.LA)(16)}#e(t,...r){if("function"==typeof this.api?.[t])return this.api[t](...r);(0,e.R)(35,t)}addPageAction(e,t){return this.#e("addPageAction",e,t)}recordCustomEvent(e,t){return this.#e("recordCustomEvent",e,t)}setPageViewName(e,t){return this.#e("setPageViewName",e,t)}setCustomAttribute(e,t,r){return this.#e("setCustomAttribute",e,t,r)}noticeError(e,t){return this.#e("noticeError",e,t)}setUserId(e){return this.#e("setUserId",e)}setApplicationVersion(e){return this.#e("setApplicationVersion",e)}setErrorHandler(e){return this.#e("setErrorHandler",e)}addRelease(e,t){return this.#e("addRelease",e,t)}log(e,t){return this.#e("log",e,t)}}class o extends n{#e(t,...r){if("function"==typeof this.api?.[t])return this.api[t](...r);(0,e.R)(35,t)}start(){return this.#e("start")}finished(e){return this.#e("finished",e)}recordReplay(){return this.#e(t.G4.RECORD)}pauseReplay(){return this.#e(t.G4.PAUSE)}addToTrace(e){return this.#e("addToTrace",e)}setCurrentRouteName(e){return this.#e("setCurrentRouteName",e)}interaction(){return this.#e("interaction")}wrapLogger(e,t,r){return this.#e("wrapLogger",e,t,r)}}var a=i(860),s=i(9417);const c=Object.values(a.K7);function u(e){const t={};return c.forEach((r=>{t[r]=function(e,t){return!0===(0,s.gD)(t,"".concat(e,".enabled"))}(r,e)})),t}var d=i(8969);var l=i(1687),f=i(4234),h=i(5289),p=i(6154),g=i(5270),m=i(7767),v=i(6389);class b extends f.W{constructor(e,t,r=!0){super(e.agentIdentifier,t),this.auto=r,this.abortHandler=void 0,this.featAggregate=void 0,this.onAggregateImported=void 0,!1===e.init[this.featureName].autoStart&&(this.auto=!1),this.auto?(0,l.Ak)(e.agentIdentifier,t):this.ee.on("manual-start-all",(0,v.J)((()=>{(0,l.Ak)(e.agentIdentifier,this.featureName),this.auto=!0,this.importAggregator(e)})))}importAggregator(t,r={}){if(this.featAggregate||!this.auto)return;let n;this.onAggregateImported=new Promise((e=>{n=e}));const o=async()=>{let o;try{if((0,m.V)(this.agentIdentifier)){const{setupAgentSession:e}=await i.e(478).then(i.bind(i,6526));o=e(t)}}catch(t){(0,e.R)(20,t),this.ee.emit("internal-error",[t]),this.featureName===a.K7.sessionReplay&&this.abortHandler?.()}try{if(!this.#t(this.featureName,o))return(0,l.Ze)(this.agentIdentifier,this.featureName),void n(!1);const{lazyFeatureLoader:e}=await i.e(478).then(i.bind(i,6103)),{Aggregate:a}=await e(this.featureName,"aggregate");this.featAggregate=new a(t,r),t.runtime.harvester.initializedAggregates.push(this.featAggregate),n(!0)}catch(t){(0,e.R)(34,t),this.abortHandler?.(),(0,l.Ze)(this.agentIdentifier,this.featureName,!0),n(!1),this.ee&&this.ee.abort()}};p.RI?(0,h.GG)((()=>o()),!0):o()}#t(e,t){switch(e){case a.K7.sessionReplay:return(0,g.SR)(this.agentIdentifier)&&!!t;case a.K7.sessionTrace:return!!t;default:return!0}}}var y=i(6630);class w extends b{static featureName=y.T;constructor(e,t=!0){super(e,y.T,t),this.importAggregator(e)}}var R=i(384);var x=i(9908),E=i(2843),A=i(3878),T=i(782),N=i(1863);class S extends b{static featureName=T.T;constructor(e,t=!0){super(e,T.T,t),p.RI&&((0,E.u)((()=>(0,x.p)("docHidden",[(0,N.t)()],void 0,T.T,this.ee)),!0),(0,A.sp)("pagehide",(()=>(0,x.p)("winPagehide",[(0,N.t)()],void 0,T.T,this.ee))),this.importAggregator(e))}}var _=i(8154);class O extends b{static featureName=_.TZ;constructor(e,t=!0){super(e,_.TZ,t),this.importAggregator(e)}}var I=i(6774),P=i(3304);class j{constructor(e,t,r,n,i){this.name="UncaughtError",this.message="string"==typeof e?e:(0,P.A)(e),this.sourceURL=t,this.line=r,this.column=n,this.__newrelic=i}}function C(e){return H(e)?e:new j(void 0!==e?.message?e.message:e,e?.filename||e?.sourceURL,e?.lineno||e?.line,e?.colno||e?.col,e?.__newrelic)}function k(e){const t="Unhandled Promise Rejection";if(!e?.reason)return;if(H(e.reason))try{return e.reason.message=t+": "+e.reason.message,C(e.reason)}catch(t){return C(e.reason)}const r=C(e.reason);return r.message=t+": "+r?.message,r}function L(e){if(e.error instanceof SyntaxError&&!/:\d+$/.test(e.error.stack?.trim())){const t=new j(e.message,e.filename,e.lineno,e.colno,e.error.__newrelic);return t.name=SyntaxError.name,t}return H(e.error)?e.error:C(e)}function H(e){return e instanceof Error&&!!e.stack}class M extends b{static featureName=I.T;#r=!1;constructor(e,r=!0){super(e,I.T,r);try{this.removeOnAbort=new AbortController}catch(e){}this.ee.on("internal-error",((e,t)=>{this.abortHandler&&(0,x.p)("ierr",[C(e),(0,N.t)(),!0,{},this.#r,t],void 0,this.featureName,this.ee)})),this.ee.on(t.G4.REPLAY_RUNNING,(e=>{this.#r=e})),p.gm.addEventListener("unhandledrejection",(e=>{this.abortHandler&&(0,x.p)("err",[k(e),(0,N.t)(),!1,{unhandledPromiseRejection:1},this.#r],void 0,this.featureName,this.ee)}),(0,A.jT)(!1,this.removeOnAbort?.signal)),p.gm.addEventListener("error",(e=>{this.abortHandler&&(0,x.p)("err",[L(e),(0,N.t)(),!1,{},this.#r],void 0,this.featureName,this.ee)}),(0,A.jT)(!1,this.removeOnAbort?.signal)),this.abortHandler=this.#n,this.importAggregator(e)}#n(){this.removeOnAbort?.abort(),this.abortHandler=void 0}}var D=i(8990);let K=1;const U="nr@id";function V(e){const t=typeof e;return!e||"object"!==t&&"function"!==t?-1:e===p.gm?0:(0,D.I)(e,U,(function(){return K++}))}function G(e){if("string"==typeof e&&e.length)return e.length;if("object"==typeof e){if("undefined"!=typeof ArrayBuffer&&e instanceof ArrayBuffer&&e.byteLength)return e.byteLength;if("undefined"!=typeof Blob&&e instanceof Blob&&e.size)return e.size;if(!("undefined"!=typeof FormData&&e instanceof FormData))try{return(0,P.A)(e).length}catch(e){return}}}var F=i(8139),B=i(7836),W=i(3434);const z={},q=["open","send"];function Z(t){var r=t||B.ee;const n=function(e){return(e||B.ee).get("xhr")}(r);if(void 0===p.gm.XMLHttpRequest)return n;if(z[n.debugId]++)return n;z[n.debugId]=1,(0,F.u)(r);var i=(0,W.YM)(n),o=p.gm.XMLHttpRequest,a=p.gm.MutationObserver,s=p.gm.Promise,c=p.gm.setInterval,u="readystatechange",d=["onload","onerror","onabort","onloadstart","onloadend","onprogress","ontimeout"],l=[],f=p.gm.XMLHttpRequest=function(t){const r=new o(t),a=n.context(r);try{n.emit("new-xhr",[r],a),r.addEventListener(u,(s=a,function(){var e=this;e.readyState>3&&!s.resolved&&(s.resolved=!0,n.emit("xhr-resolved",[],e)),i.inPlace(e,d,"fn-",y)}),(0,A.jT)(!1))}catch(t){(0,e.R)(15,t);try{n.emit("internal-error",[t])}catch(e){}}var s;return r};function h(e,t){i.inPlace(t,["onreadystatechange"],"fn-",y)}if(function(e,t){for(var r in e)t[r]=e[r]}(o,f),f.prototype=o.prototype,i.inPlace(f.prototype,q,"-xhr-",y),n.on("send-xhr-start",(function(e,t){h(e,t),function(e){l.push(e),a&&(g?g.then(b):c?c(b):(m=-m,v.data=m))}(t)})),n.on("open-xhr-start",h),a){var g=s&&s.resolve();if(!c&&!s){var m=1,v=document.createTextNode(m);new a(b).observe(v,{characterData:!0})}}else r.on("fn-end",(function(e){e[0]&&e[0].type===u||b()}));function b(){for(var e=0;e<l.length;e++)h(0,l[e]);l.length&&(l=[])}function y(e,t){return t}return n}var Y="fetch-",J=Y+"body-",X=["arrayBuffer","blob","json","text","formData"],Q=p.gm.Request,ee=p.gm.Response,te="prototype";const re={};function ne(e){const t=function(e){return(e||B.ee).get("fetch")}(e);if(!(Q&&ee&&p.gm.fetch))return t;if(re[t.debugId]++)return t;function r(e,r,n){var i=e[r];"function"==typeof i&&(e[r]=function(){var e,r=[...arguments],o={};t.emit(n+"before-start",[r],o),o[B.P]&&o[B.P].dt&&(e=o[B.P].dt);var a=i.apply(this,r);return t.emit(n+"start",[r,e],a),a.then((function(e){return t.emit(n+"end",[null,e],a),e}),(function(e){throw t.emit(n+"end",[e],a),e}))})}return re[t.debugId]=1,X.forEach((e=>{r(Q[te],e,J),r(ee[te],e,J)})),r(p.gm,"fetch",Y),t.on(Y+"end",(function(e,r){var n=this;if(r){var i=r.headers.get("content-length");null!==i&&(n.rxSize=i),t.emit(Y+"done",[null,r],n)}else t.emit(Y+"done",[e],n)})),t}var ie=i(7485),oe=i(5603);class ae{constructor(e){this.agentIdentifier=e}generateTracePayload(e){if(!this.shouldGenerateTrace(e))return null;var t=(0,oe.o)(this.agentIdentifier);if(!t)return null;var n=(t.accountID||"").toString()||null,i=(t.agentID||"").toString()||null,o=(t.trustKey||"").toString()||null;if(!n||!i)return null;var a=(0,r.ZF)(),s=(0,r.el)(),c=Date.now(),u={spanId:a,traceId:s,timestamp:c};return(e.sameOrigin||this.isAllowedOrigin(e)&&this.useTraceContextHeadersForCors())&&(u.traceContextParentHeader=this.generateTraceContextParentHeader(a,s),u.traceContextStateHeader=this.generateTraceContextStateHeader(a,c,n,i,o)),(e.sameOrigin&&!this.excludeNewrelicHeader()||!e.sameOrigin&&this.isAllowedOrigin(e)&&this.useNewrelicHeaderForCors())&&(u.newrelicHeader=this.generateTraceHeader(a,s,c,n,i,o)),u}generateTraceContextParentHeader(e,t){return"00-"+t+"-"+e+"-01"}generateTraceContextStateHeader(e,t,r,n,i){return i+"@nr=0-1-"+r+"-"+n+"-"+e+"----"+t}generateTraceHeader(e,t,r,n,i,o){if(!("function"==typeof p.gm?.btoa))return null;var a={v:[0,1],d:{ty:"Browser",ac:n,ap:i,id:e,tr:t,ti:r}};return o&&n!==o&&(a.d.tk=o),btoa((0,P.A)(a))}shouldGenerateTrace(e){return this.isDtEnabled()&&this.isAllowedOrigin(e)}isAllowedOrigin(e){var t=!1,r={};if((0,s.gD)(this.agentIdentifier,"distributed_tracing")&&(r=(0,s.D0)(this.agentIdentifier).distributed_tracing),e.sameOrigin)t=!0;else if(r.allowed_origins instanceof Array)for(var n=0;n<r.allowed_origins.length;n++){var i=(0,ie.D)(r.allowed_origins[n]);if(e.hostname===i.hostname&&e.protocol===i.protocol&&e.port===i.port){t=!0;break}}return t}isDtEnabled(){var e=(0,s.gD)(this.agentIdentifier,"distributed_tracing");return!!e&&!!e.enabled}excludeNewrelicHeader(){var e=(0,s.gD)(this.agentIdentifier,"distributed_tracing");return!!e&&!!e.exclude_newrelic_header}useNewrelicHeaderForCors(){var e=(0,s.gD)(this.agentIdentifier,"distributed_tracing");return!!e&&!1!==e.cors_use_newrelic_header}useTraceContextHeadersForCors(){var e=(0,s.gD)(this.agentIdentifier,"distributed_tracing");return!!e&&!!e.cors_use_tracecontext_headers}}var se=i(9300),ce=i(7295),ue=["load","error","abort","timeout"],de=ue.length,le=(0,R.dV)().o.REQ,fe=(0,R.dV)().o.XHR;class he extends b{static featureName=se.T;constructor(e,t=!0){super(e,se.T,t),this.dt=new ae(e.agentIdentifier),this.handler=(e,t,r,n)=>(0,x.p)(e,t,r,n,this.ee);try{const e={xmlhttprequest:"xhr",fetch:"fetch",beacon:"beacon"};p.gm?.performance?.getEntriesByType("resource").forEach((t=>{if(t.initiatorType in e&&0!==t.responseStatus){const r={status:t.responseStatus},n={rxSize:t.transferSize,duration:Math.floor(t.duration),cbTime:0};pe(r,t.name),this.handler("xhr",[r,n,t.startTime,t.responseEnd,e[t.initiatorType]],void 0,a.K7.ajax)}}))}catch(e){}ne(this.ee),Z(this.ee),function(e,t,r,n){function i(e){var t=this;t.totalCbs=0,t.called=0,t.cbTime=0,t.end=R,t.ended=!1,t.xhrGuids={},t.lastSize=null,t.loadCaptureCalled=!1,t.params=this.params||{},t.metrics=this.metrics||{},e.addEventListener("load",(function(r){E(t,e)}),(0,A.jT)(!1)),p.lR||e.addEventListener("progress",(function(e){t.lastSize=e.loaded}),(0,A.jT)(!1))}function o(e){this.params={method:e[0]},pe(this,e[1]),this.metrics={}}function s(t,r){e.loader_config.xpid&&this.sameOrigin&&r.setRequestHeader("X-NewRelic-ID",e.loader_config.xpid);var i=n.generateTracePayload(this.parsedOrigin);if(i){var o=!1;i.newrelicHeader&&(r.setRequestHeader("newrelic",i.newrelicHeader),o=!0),i.traceContextParentHeader&&(r.setRequestHeader("traceparent",i.traceContextParentHeader),i.traceContextStateHeader&&r.setRequestHeader("tracestate",i.traceContextStateHeader),o=!0),o&&(this.dt=i)}}function c(e,r){var n=this.metrics,i=e[0],o=this;if(n&&i){var a=G(i);a&&(n.txSize=a)}this.startTime=(0,N.t)(),this.body=i,this.listener=function(e){try{"abort"!==e.type||o.loadCaptureCalled||(o.params.aborted=!0),("load"!==e.type||o.called===o.totalCbs&&(o.onloadCalled||"function"!=typeof r.onload)&&"function"==typeof o.end)&&o.end(r)}catch(e){try{t.emit("internal-error",[e])}catch(e){}}};for(var s=0;s<de;s++)r.addEventListener(ue[s],this.listener,(0,A.jT)(!1))}function u(e,t,r){this.cbTime+=e,t?this.onloadCalled=!0:this.called+=1,this.called!==this.totalCbs||!this.onloadCalled&&"function"==typeof r.onload||"function"!=typeof this.end||this.end(r)}function d(e,t){var r=""+V(e)+!!t;this.xhrGuids&&!this.xhrGuids[r]&&(this.xhrGuids[r]=!0,this.totalCbs+=1)}function l(e,t){var r=""+V(e)+!!t;this.xhrGuids&&this.xhrGuids[r]&&(delete this.xhrGuids[r],this.totalCbs-=1)}function f(){this.endTime=(0,N.t)()}function h(e,r){r instanceof fe&&"load"===e[0]&&t.emit("xhr-load-added",[e[1],e[2]],r)}function g(e,r){r instanceof fe&&"load"===e[0]&&t.emit("xhr-load-removed",[e[1],e[2]],r)}function m(e,t,r){t instanceof fe&&("onload"===r&&(this.onload=!0),("load"===(e[0]&&e[0].type)||this.onload)&&(this.xhrCbStart=(0,N.t)()))}function v(e,r){this.xhrCbStart&&t.emit("xhr-cb-time",[(0,N.t)()-this.xhrCbStart,this.onload,r],r)}function b(e){var t,r=e[1]||{};if("string"==typeof e[0]?0===(t=e[0]).length&&p.RI&&(t=""+p.gm.location.href):e[0]&&e[0].url?t=e[0].url:p.gm?.URL&&e[0]&&e[0]instanceof URL?t=e[0].href:"function"==typeof e[0].toString&&(t=e[0].toString()),"string"==typeof t&&0!==t.length){t&&(this.parsedOrigin=(0,ie.D)(t),this.sameOrigin=this.parsedOrigin.sameOrigin);var i=n.generateTracePayload(this.parsedOrigin);if(i&&(i.newrelicHeader||i.traceContextParentHeader))if(e[0]&&e[0].headers)s(e[0].headers,i)&&(this.dt=i);else{var o={};for(var a in r)o[a]=r[a];o.headers=new Headers(r.headers||{}),s(o.headers,i)&&(this.dt=i),e.length>1?e[1]=o:e.push(o)}}function s(e,t){var r=!1;return t.newrelicHeader&&(e.set("newrelic",t.newrelicHeader),r=!0),t.traceContextParentHeader&&(e.set("traceparent",t.traceContextParentHeader),t.traceContextStateHeader&&e.set("tracestate",t.traceContextStateHeader),r=!0),r}}function y(e,t){this.params={},this.metrics={},this.startTime=(0,N.t)(),this.dt=t,e.length>=1&&(this.target=e[0]),e.length>=2&&(this.opts=e[1]);var r,n=this.opts||{},i=this.target;"string"==typeof i?r=i:"object"==typeof i&&i instanceof le?r=i.url:p.gm?.URL&&"object"==typeof i&&i instanceof URL&&(r=i.href),pe(this,r);var o=(""+(i&&i instanceof le&&i.method||n.method||"GET")).toUpperCase();this.params.method=o,this.body=n.body,this.txSize=G(n.body)||0}function w(e,t){if(this.endTime=(0,N.t)(),this.params||(this.params={}),(0,ce.iW)(this.params))return;let n;this.params.status=t?t.status:0,"string"==typeof this.rxSize&&this.rxSize.length>0&&(n=+this.rxSize);const i={txSize:this.txSize,rxSize:n,duration:(0,N.t)()-this.startTime};r("xhr",[this.params,i,this.startTime,this.endTime,"fetch"],this,a.K7.ajax)}function R(e){const t=this.params,n=this.metrics;if(!this.ended){this.ended=!0;for(let t=0;t<de;t++)e.removeEventListener(ue[t],this.listener,!1);t.aborted||(0,ce.iW)(t)||(n.duration=(0,N.t)()-this.startTime,this.loadCaptureCalled||4!==e.readyState?null==t.status&&(t.status=0):E(this,e),n.cbTime=this.cbTime,r("xhr",[t,n,this.startTime,this.endTime,"xhr"],this,a.K7.ajax))}}function E(e,r){e.params.status=r.status;var n=function(e,t){var r=e.responseType;return"json"===r&&null!==t?t:"arraybuffer"===r||"blob"===r||"json"===r?G(e.response):"text"===r||""===r||void 0===r?G(e.responseText):void 0}(r,e.lastSize);if(n&&(e.metrics.rxSize=n),e.sameOrigin){var i=r.getResponseHeader("X-NewRelic-App-Data");i&&((0,x.p)(_.rs,["Ajax/CrossApplicationTracing/Header/Seen"],void 0,a.K7.metrics,t),e.params.cat=i.split(", ").pop())}e.loadCaptureCalled=!0}t.on("new-xhr",i),t.on("open-xhr-start",o),t.on("open-xhr-end",s),t.on("send-xhr-start",c),t.on("xhr-cb-time",u),t.on("xhr-load-added",d),t.on("xhr-load-removed",l),t.on("xhr-resolved",f),t.on("addEventListener-end",h),t.on("removeEventListener-end",g),t.on("fn-end",v),t.on("fetch-before-start",b),t.on("fetch-start",y),t.on("fn-start",m),t.on("fetch-done",w)}(e,this.ee,this.handler,this.dt),this.importAggregator(e)}}function pe(e,t){var r=(0,ie.D)(t),n=e.params||e;n.hostname=r.hostname,n.port=r.port,n.protocol=r.protocol,n.host=r.hostname+":"+r.port,n.pathname=r.pathname,e.parsedOrigin=r,e.sameOrigin=r.sameOrigin}const ge={},me=["pushState","replaceState"];function ve(e){const t=function(e){return(e||B.ee).get("history")}(e);return!p.RI||ge[t.debugId]++||(ge[t.debugId]=1,(0,W.YM)(t).inPlace(window.history,me,"-")),t}var be=i(3738);const{He:ye,bD:we,d3:Re,Kp:xe,TZ:Ee,Lc:Ae,uP:Te,Rz:Ne}=be;class Se extends b{static featureName=Ee;constructor(e,t=!0){super(e,Ee,t);if(!(0,m.V)(this.agentIdentifier))return void this.deregisterDrain();const r=this.ee;let n;ve(r),this.eventsEE=(0,F.u)(r),this.eventsEE.on(Te,(function(e,t){this.bstStart=(0,N.t)()})),this.eventsEE.on(Ae,(function(e,t){(0,x.p)("bst",[e[0],t,this.bstStart,(0,N.t)()],void 0,a.K7.sessionTrace,r)})),r.on(Ne+Re,(function(e){this.time=(0,N.t)(),this.startPath=location.pathname+location.hash})),r.on(Ne+xe,(function(e){(0,x.p)("bstHist",[location.pathname+location.hash,this.startPath,this.time],void 0,a.K7.sessionTrace,r)}));try{n=new PerformanceObserver((e=>{const t=e.getEntries();(0,x.p)(ye,[t],void 0,a.K7.sessionTrace,r)})),n.observe({type:we,buffered:!0})}catch(e){}this.importAggregator(e,{resourceObserver:n})}}var _e=i(2614);class Oe extends b{static featureName=t.TZ;#i;#o;constructor(e,r=!0){let n;super(e,t.TZ,r),this.replayRunning=!1,this.#o=e;try{n=JSON.parse(localStorage.getItem("".concat(_e.H3,"_").concat(_e.uh)))}catch(e){}(0,g.SR)(e.agentIdentifier)&&this.ee.on(t.G4.RECORD,(()=>this.#a())),this.#s(n)?(this.#i=n?.sessionReplayMode,this.#c()):this.importAggregator(e),this.ee.on("err",(e=>{this.replayRunning&&(this.errorNoticed=!0,(0,x.p)(t.G4.ERROR_DURING_REPLAY,[e],void 0,this.featureName,this.ee))})),this.ee.on(t.G4.REPLAY_RUNNING,(e=>{this.replayRunning=e}))}#s(e){return e&&(e.sessionReplayMode===_e.g.FULL||e.sessionReplayMode===_e.g.ERROR)||(0,g.Aw)(this.agentIdentifier)}#u=!1;async#c(e){if(!this.#u){this.#u=!0;try{const{Recorder:t}=await Promise.all([i.e(478),i.e(249)]).then(i.bind(i,8589));this.recorder??=new t({mode:this.#i,agentIdentifier:this.agentIdentifier,trigger:e,ee:this.ee,agentRef:this.#o}),this.recorder.startRecording(),this.abortHandler=this.recorder.stopRecording}catch(e){}this.importAggregator(this.#o,{recorder:this.recorder,errorNoticed:this.errorNoticed})}}#a(){this.featAggregate?this.featAggregate.mode!==_e.g.FULL&&this.featAggregate.initializeRecording(_e.g.FULL,!0):(this.#i=_e.g.FULL,this.#c(t.Qb.API),this.recorder&&this.recorder.parent.mode!==_e.g.FULL&&(this.recorder.parent.mode=_e.g.FULL,this.recorder.stopRecording(),this.recorder.startRecording(),this.abortHandler=this.recorder.stopRecording))}}var Ie=i(3962);class Pe extends b{static featureName=Ie.TZ;constructor(e,t=!0){if(super(e,Ie.TZ,t),!p.RI||!(0,R.dV)().o.MO)return;const r=ve(this.ee);Ie.tC.forEach((e=>{(0,A.sp)(e,(e=>{a(e)}),!0)}));const n=()=>(0,x.p)("newURL",[(0,N.t)(),""+window.location],void 0,this.featureName,this.ee);r.on("pushState-end",n),r.on("replaceState-end",n);try{this.removeOnAbort=new AbortController}catch(e){}(0,A.sp)("popstate",(e=>(0,x.p)("newURL",[e.timeStamp,""+window.location],void 0,this.featureName,this.ee)),!0,this.removeOnAbort?.signal);let i=!1;const o=new((0,R.dV)().o.MO)(((e,t)=>{i||(i=!0,requestAnimationFrame((()=>{(0,x.p)("newDom",[(0,N.t)()],void 0,this.featureName,this.ee),i=!1})))})),a=(0,v.s)((e=>{(0,x.p)("newUIEvent",[e],void 0,this.featureName,this.ee),o.observe(document.body,{attributes:!0,childList:!0,subtree:!0,characterData:!0})}),100,{leading:!0});this.abortHandler=function(){this.removeOnAbort?.abort(),o.disconnect(),this.abortHandler=void 0},this.importAggregator(e,{domObserver:o})}}var je=i(7378);const Ce={},ke=["appendChild","insertBefore","replaceChild"];function Le(e){const t=function(e){return(e||B.ee).get("jsonp")}(e);if(!p.RI||Ce[t.debugId])return t;Ce[t.debugId]=!0;var r=(0,W.YM)(t),n=/[?&](?:callback|cb)=([^&#]+)/,i=/(.*)\.([^.]+)/,o=/^(\w+)(\.|$)(.*)$/;function a(e,t){if(!e)return t;const r=e.match(o),n=r[1];return a(r[3],t[n])}return r.inPlace(Node.prototype,ke,"dom-"),t.on("dom-start",(function(e){!function(e){if(!e||"string"!=typeof e.nodeName||"script"!==e.nodeName.toLowerCase())return;if("function"!=typeof e.addEventListener)return;var o=(s=e.src,c=s.match(n),c?c[1]:null);var s,c;if(!o)return;var u=function(e){var t=e.match(i);if(t&&t.length>=3)return{key:t[2],parent:a(t[1],window)};return{key:e,parent:window}}(o);if("function"!=typeof u.parent[u.key])return;var d={};function l(){t.emit("jsonp-end",[],d),e.removeEventListener("load",l,(0,A.jT)(!1)),e.removeEventListener("error",f,(0,A.jT)(!1))}function f(){t.emit("jsonp-error",[],d),t.emit("jsonp-end",[],d),e.removeEventListener("load",l,(0,A.jT)(!1)),e.removeEventListener("error",f,(0,A.jT)(!1))}r.inPlace(u.parent,[u.key],"cb-",d),e.addEventListener("load",l,(0,A.jT)(!1)),e.addEventListener("error",f,(0,A.jT)(!1)),t.emit("new-jsonp",[e.src],d)}(e[0])})),t}const He={};function Me(e){const t=function(e){return(e||B.ee).get("promise")}(e);if(He[t.debugId])return t;He[t.debugId]=!0;var r=t.context,n=(0,W.YM)(t),i=p.gm.Promise;return i&&function(){function e(r){var o=t.context(),a=n(r,"executor-",o,null,!1);const s=Reflect.construct(i,[a],e);return t.context(s).getCtx=function(){return o},s}p.gm.Promise=e,Object.defineProperty(e,"name",{value:"Promise"}),e.toString=function(){return i.toString()},Object.setPrototypeOf(e,i),["all","race"].forEach((function(r){const n=i[r];e[r]=function(e){let i=!1;[...e||[]].forEach((e=>{this.resolve(e).then(a("all"===r),a(!1))}));const o=n.apply(this,arguments);return o;function a(e){return function(){t.emit("propagate",[null,!i],o,!1,!1),i=i||!e}}}})),["resolve","reject"].forEach((function(r){const n=i[r];e[r]=function(e){const r=n.apply(this,arguments);return e!==r&&t.emit("propagate",[e,!0],r,!1,!1),r}})),e.prototype=i.prototype;const o=i.prototype.then;i.prototype.then=function(...e){var i=this,a=r(i);a.promise=i,e[0]=n(e[0],"cb-",a,null,!1),e[1]=n(e[1],"cb-",a,null,!1);const s=o.apply(this,e);return a.nextPromise=s,t.emit("propagate",[i,!0],s,!1,!1),s},i.prototype.then[W.Jt]=o,t.on("executor-start",(function(e){e[0]=n(e[0],"resolve-",this,null,!1),e[1]=n(e[1],"resolve-",this,null,!1)})),t.on("executor-err",(function(e,t,r){e[1](r)})),t.on("cb-end",(function(e,r,n){t.emit("propagate",[n,!0],this.nextPromise,!1,!1)})),t.on("propagate",(function(e,r,n){this.getCtx&&!r||(this.getCtx=function(){if(e instanceof Promise)var r=t.context(e);return r&&r.getCtx?r.getCtx():this})}))}(),t}const De={},Ke="setTimeout",Ue="setInterval",Ve="clearTimeout",Ge="-start",Fe=[Ke,"setImmediate",Ue,Ve,"clearImmediate"];function Be(e){const t=function(e){return(e||B.ee).get("timer")}(e);if(De[t.debugId]++)return t;De[t.debugId]=1;var r=(0,W.YM)(t);return r.inPlace(p.gm,Fe.slice(0,2),Ke+"-"),r.inPlace(p.gm,Fe.slice(2,3),Ue+"-"),r.inPlace(p.gm,Fe.slice(3),Ve+"-"),t.on(Ue+Ge,(function(e,t,n){e[0]=r(e[0],"fn-",null,n)})),t.on(Ke+Ge,(function(e,t,n){this.method=n,this.timerDuration=isNaN(e[1])?0:+e[1],e[0]=r(e[0],"fn-",this,n)})),t}const We={};function ze(e){const t=function(e){return(e||B.ee).get("mutation")}(e);if(!p.RI||We[t.debugId])return t;We[t.debugId]=!0;var r=(0,W.YM)(t),n=p.gm.MutationObserver;return n&&(window.MutationObserver=function(e){return this instanceof n?new n(r(e,"fn-")):n.apply(this,arguments)},MutationObserver.prototype=n.prototype),t}const{TZ:qe,d3:Ze,Kp:Ye,$p:Je,wW:Xe,e5:$e,tH:Qe,uP:et,rw:tt,Lc:rt}=je;class nt extends b{static featureName=qe;constructor(e,t=!0){if(super(e,qe,t),!p.RI)return;try{this.removeOnAbort=new AbortController}catch(e){}let r,n=0;const i=this.ee.get("tracer"),o=Le(this.ee),a=Me(this.ee),s=Be(this.ee),c=Z(this.ee),u=this.ee.get("events"),d=ne(this.ee),l=ve(this.ee),f=ze(this.ee);function h(e,t){l.emit("newURL",[""+window.location,t])}function g(){n++,r=window.location.hash,this[et]=(0,N.t)()}function m(){n--,window.location.hash!==r&&h(0,!0);var e=(0,N.t)();this[$e]=~~this[$e]+e-this[et],this[rt]=e}function v(e,t){e.on(t,(function(){this[t]=(0,N.t)()}))}this.ee.on(et,g),a.on(tt,g),o.on(tt,g),this.ee.on(rt,m),a.on(Xe,m),o.on(Xe,m),this.ee.on("fn-err",((...t)=>{t[2]?.__newrelic?.[e.agentIdentifier]||(0,x.p)("function-err",[...t],void 0,this.featureName,this.ee)})),this.ee.buffer([et,rt,"xhr-resolved"],this.featureName),u.buffer([et],this.featureName),s.buffer(["setTimeout"+Ye,"clearTimeout"+Ze,et],this.featureName),c.buffer([et,"new-xhr","send-xhr"+Ze],this.featureName),d.buffer([Qe+Ze,Qe+"-done",Qe+Je+Ze,Qe+Je+Ye],this.featureName),l.buffer(["newURL"],this.featureName),f.buffer([et],this.featureName),a.buffer(["propagate",tt,Xe,"executor-err","resolve"+Ze],this.featureName),i.buffer([et,"no-"+et],this.featureName),o.buffer(["new-jsonp","cb-start","jsonp-error","jsonp-end"],this.featureName),v(d,Qe+Ze),v(d,Qe+"-done"),v(o,"new-jsonp"),v(o,"jsonp-end"),v(o,"cb-start"),l.on("pushState-end",h),l.on("replaceState-end",h),window.addEventListener("hashchange",h,(0,A.jT)(!0,this.removeOnAbort?.signal)),window.addEventListener("load",h,(0,A.jT)(!0,this.removeOnAbort?.signal)),window.addEventListener("popstate",(function(){h(0,n>1)}),(0,A.jT)(!0,this.removeOnAbort?.signal)),this.abortHandler=this.#n,this.importAggregator(e)}#n(){this.removeOnAbort?.abort(),this.abortHandler=void 0}}var it=i(3333);class ot extends b{static featureName=it.TZ;constructor(e,t=!0){super(e,it.TZ,t);const r=[e.init.page_action.enabled,e.init.performance.capture_marks,e.init.performance.capture_measures,e.init.user_actions.enabled,e.init.performance.resources.enabled];if(p.RI&&(e.init.user_actions.enabled&&(it.Zp.forEach((e=>(0,A.sp)(e,(e=>(0,x.p)("ua",[e],void 0,this.featureName,this.ee)),!0))),it.qN.forEach((e=>{const t=(0,v.s)((e=>{(0,x.p)("ua",[e],void 0,this.featureName,this.ee)}),500,{leading:!0});(0,A.sp)(e,t)}))),e.init.performance.resources.enabled&&p.gm.PerformanceObserver?.supportedEntryTypes.includes("resource"))){new PerformanceObserver((e=>{e.getEntries().forEach((e=>{(0,x.p)("browserPerformance.resource",[e],void 0,this.featureName,this.ee)}))})).observe({type:"resource",buffered:!0})}r.some((e=>e))?this.importAggregator(e):this.deregisterDrain()}}var at=i(993),st=i(3785),ct=i(9414);class ut extends b{static featureName=at.TZ;constructor(e,t=!0){super(e,at.TZ,t);const r=this.ee;(0,ct.J)(r,p.gm.console,"log",{level:"info"}),(0,ct.J)(r,p.gm.console,"error",{level:"error"}),(0,ct.J)(r,p.gm.console,"warn",{level:"warn"}),(0,ct.J)(r,p.gm.console,"info",{level:"info"}),(0,ct.J)(r,p.gm.console,"debug",{level:"debug"}),(0,ct.J)(r,p.gm.console,"trace",{level:"trace"}),this.ee.on("wrap-logger-end",(function([e]){const{level:t,customAttributes:n}=this;(0,st.R)(r,e,n,t)})),this.importAggregator(e)}}new class extends o{constructor(t){super(),p.gm?(this.features={},(0,R.bQ)(this.agentIdentifier,this),this.desiredFeatures=new Set(t.features||[]),this.desiredFeatures.add(w),this.runSoftNavOverSpa=[...this.desiredFeatures].some((e=>e.featureName===a.K7.softNav)),(0,d.j)(this,t,t.loaderType||"agent"),this.run()):(0,e.R)(21)}get config(){return{info:this.info,init:this.init,loader_config:this.loader_config,runtime:this.runtime}}run(){try{const t=u(this.agentIdentifier),r=[...this.desiredFeatures];r.sort(((e,t)=>a.P3[e.featureName]-a.P3[t.featureName])),r.forEach((r=>{if(!t[r.featureName]&&r.featureName!==a.K7.pageViewEvent)return;if(this.runSoftNavOverSpa&&r.featureName===a.K7.spa)return;if(!this.runSoftNavOverSpa&&r.featureName===a.K7.softNav)return;const n=function(e){switch(e){case a.K7.ajax:return[a.K7.jserrors];case a.K7.sessionTrace:return[a.K7.ajax,a.K7.pageViewEvent];case a.K7.sessionReplay:return[a.K7.sessionTrace];case a.K7.pageViewTiming:return[a.K7.pageViewEvent];default:return[]}}(r.featureName).filter((e=>!(e in this.features)));n.length>0&&(0,e.R)(36,{targetFeature:r.featureName,missingDependencies:n}),this.features[r.featureName]=new r(this)}))}catch(t){(0,e.R)(22,t);for(const e in this.features)this.features[e].abortHandler?.();const r=(0,R.Zm)();delete r.initializedAgents[this.agentIdentifier]?.api,delete r.initializedAgents[this.agentIdentifier]?.features,delete this.sharedAggregator;return r.ee.get(this.agentIdentifier).abort(),!1}}}({features:[he,w,S,Se,Oe,O,M,ot,ut,Pe,nt],loaderType:"spa"})})()})();</script> <link rel="shortcut icon" type="image/png" href="https://uploads-us-west-2.insided.com/ringcentral-en/attachment/328e1cc1-9720-4bbe-8f70-9c556cad3260.png" /> <title>RingCentral Community | Community</title> <meta name="description" content="Find answers, meet other customers and developers, and share knowledge"> <meta property="og:title" content="RingCentral Community | Community"/> <meta property="og:type" content="website" /> <meta property="og:url" content="https://community.ringcentral.com/"/> <meta property="og:description" content="Find answers, meet other customers and developers, and share knowledge" /> <meta property="og:image" content="https://uploads-us-west-2.insided.com/ringcentral-en/attachment/e59c6c98-42a7-4dff-a44e-cb1569bc215b_thumb.png"/> <meta property="og:image:secure_url" content="https://uploads-us-west-2.insided.com/ringcentral-en/attachment/e59c6c98-42a7-4dff-a44e-cb1569bc215b_thumb.png"/> <link rel="canonical" href="https://community.ringcentral.com/" /> <style id="css-variables">@font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:700 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:700 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/fonts/roboto/italic/Roboto-Italic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/fonts/roboto/italic/Roboto-Italic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/fonts/roboto/italic/Roboto-Italic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/fonts/roboto/italic/Roboto-Italic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/fonts/roboto/italic/Roboto-Italic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:normal } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:300 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:normal } html {--borderradius-base: 4px;--config--main-border-base-color: #6f6f6fff;--config--main-button-base-font-color: #1a1a1a;--config--main-button-base-font-family: "Inter Tight", sans-serif;--config--main-button-base-font-weight: 601;--config--main-button-base-radius: 3px;--config--main-button-base-texttransform: none;--config--main-color-alert: #ed5937ff;--config--main-color-brand: #ff7a00ff;--config--main-color-brand-secondary: #f1efecff;--config--main-color-contrast: #2aaae1;--config--main-color-day: #f0f2f6;--config--main-color-day-dark: #ededed;--config--main-color-day-light: #fff;--config--main-color-disabled: #ece7e4ff;--config--main-color-dusk: #a7aeb5;--config--main-color-dusk-dark: #616a73;--config--main-color-dusk-light: #d5d7db;--config--main-color-highlighted: #B0DFF3;--config--main-color-info: #f8b579ff;--config--main-color-night: #2b2926ff;--config--main-color-night-inverted: #f5f5f5;--config--main-color-night-light: #2b2b2b;--config--main-color-success: #3cb54aff;--config--main-font-base-lineheight: 1.5;--config--main-font-base-stack: "Inter Tight", sans-serif;--config--main-font-base-style: normal;--config--main-font-base-weight: normal;--config--main-font-secondary: "Inter Tight", "bold", sans-serif;--config--main-fonts: @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:700 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:700 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/fonts/roboto/italic/Roboto-Italic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/fonts/roboto/italic/Roboto-Italic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/fonts/roboto/italic/Roboto-Italic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/fonts/roboto/italic/Roboto-Italic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/fonts/roboto/italic/Roboto-Italic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:normal } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:300 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:normal };--config--main-header-font-weight: 600;--config-anchor-base-color: #ff7a00ff;--config-anchor-base-hover-color: #ff7a00ff;--config-avatar-notification-background-color: #ff7a00ff;--config-body-background-color: #ffffffff;--config-body-wrapper-background-color: transparent;--config-body-wrapper-box-shadow: 0 0 0 transparent;--config-body-wrapper-max-width: 100%;--config-button-cancel-active-background-color: #DA5C5C;--config-button-cancel-active-border-color: #DA5C5C;--config-button-cancel-active-color: #fff;--config-button-cancel-background-color: #F76767;--config-button-cancel-border-color: #F76767;--config-button-cancel-border-radius: 4px;--config-button-cancel-border-width: 1px;--config-button-cancel-box-shadow: 0 0 0 transparent;--config-button-cancel-color: #fff;--config-button-cancel-hover-background-color: #DA5C5C;--config-button-cancel-hover-border-color: #DA5C5C;--config-button-cancel-hover-color: #fff;--config-button-cta-active-background-color: #2b2926;--config-button-cta-active-border-color: #ffffff;--config-button-cta-active-border-width: 1px;--config-button-cta-active-box-shadow: 0 0 0 transparent;--config-button-cta-active-color: #ffffff;--config-button-cta-background-color: #0684bc;--config-button-cta-border-color: #ffffff;--config-button-cta-border-radius: 4px;--config-button-cta-border-width: 1px;--config-button-cta-box-shadow: 0 0 0 transparent;--config-button-cta-color: #ffffff;--config-button-cta-focus-background-color: #067db2ff;--config-button-cta-focus-border-color: #e66e00ff;--config-button-cta-focus-border-width: 1px;--config-button-cta-focus-color: #ffffff;--config-button-cta-hover-background-color: #2b2926;--config-button-cta-hover-border-color: #fff;--config-button-cta-hover-border-width: 1px;--config-button-cta-hover-box-shadow: 0 0 0 transparent;--config-button-cta-hover-color: #ffffff;--config-button-cta-spinner-color: #fff;--config-button-cta-spinner-hover-color: #fff;--config-button-secondary-active-background-color: #383A9E;--config-button-secondary-active-border-color: #322c74;--config-button-secondary-active-border-width: 1px;--config-button-secondary-active-box-shadow: 0 0 0 transparent;--config-button-secondary-active-color: #ffffff;--config-button-secondary-background-color: #ffffff;--config-button-secondary-border-color: #2b2926;--config-button-secondary-border-radius: 4px;--config-button-secondary-border-width: 1px;--config-button-secondary-box-shadow: 0 0 0 transparent;--config-button-secondary-color: #2b2926;--config-button-secondary-focus-background-color: #e6e3ddff;--config-button-secondary-focus-border-color: #e6e3ddff;--config-button-secondary-focus-border-width: 1px;--config-button-secondary-focus-color: #2b2926;--config-button-secondary-hover-background-color: #2b2926;--config-button-secondary-hover-border-color: #fff;--config-button-secondary-hover-border-width: 1px;--config-button-secondary-hover-box-shadow: 0 0 0 transparent;--config-button-secondary-hover-color: #ffffff;--config-button-secondary-spinner-color: #fff;--config-button-secondary-spinner-hover-color: #fff;--config-button-toggle-active-background-color: #5050d666;--config-button-toggle-active-border-color: #383A9E;--config-button-toggle-active-color: #383A9E;--config-button-toggle-background-color: rgba(0,0,0,0);--config-button-toggle-border-color: #2b2926;--config-button-toggle-border-radius: 4px;--config-button-toggle-border-width: 1px;--config-button-toggle-box-shadow: 0 0 0 transparent;--config-button-toggle-color: #2b2926;--config-button-toggle-filled-background-color: #ff7a00ff;--config-button-toggle-filled-color: #fff;--config-button-toggle-filled-pseudo-color: #fff;--config-button-toggle-filled-spinner-color: #fff;--config-button-toggle-focus-border-color: #e66e00ff;--config-button-toggle-hover-background-color: #2b2926;--config-button-toggle-hover-border-color: #2b2926;--config-button-toggle-hover-color: #ffffff;--config-button-toggle-on-active-background-color: #fff;--config-button-toggle-on-active-border-color: #322c74;--config-button-toggle-on-active-color: #322c74;--config-button-toggle-on-background-color: #ff7a00;--config-button-toggle-on-border-color: #f8b579;--config-button-toggle-on-border-radius: 4px;--config-button-toggle-on-border-width: 1px;--config-button-toggle-on-box-shadow: 0 0 0 transparent;--config-button-toggle-on-color: #ffffff;--config-button-toggle-on-hover-background-color: #fff;--config-button-toggle-on-hover-border-color: #2b2926;--config-button-toggle-on-hover-color: #2b2926;--config-button-toggle-outline-background-color: #ff7a00ff;--config-button-toggle-outline-color: #ff7a00ff;--config-button-toggle-outline-pseudo-color: #ff7a00ff;--config-button-toggle-outline-spinner-color: #ff7a00ff;--config-content-type-article-color: #fff;--config-cookie-modal-background-color: rgba(60,60,60,.9);--config-cookie-modal-color: #fff;--config-create-topic-type-icon-color: #2b2926ff;--config-cta-close-button-color: #a7aeb5;--config-cta-icon-background-color: #ff7a00ff;--config-cta-icon-check: #fff;--config-editor-comment-toolbar-background-color: #fff;--config-editor-comment-toolbar-button-color: #2b2926ff;--config-editor-comment-toolbar-button-hover-color: #ff7a00ff;--config-footer-background-color: #2b2926ff;--config-footer-color: #fff;--config-header-color: #2b2926ff;--config-header-color-inverted: #f5f5f5;--config-hero-background-position: top left;--config-hero-color: #ffffffff;--config-hero-font-weight: bold;--config-hero-stats-background-color: #fff;--config-hero-stats-counter-font-weight: bold;--config-hero-text-shadow: none;--config-input-focus-color: #ff7a00ff;--config-link-base-color: #2b2926ff;--config-link-base-hover-color: #ff7a00ff;--config-link-hover-decoration: none;--config-main-navigation-background-color: #ffffff;--config-main-navigation-dropdown-background-color: #fff;--config-main-navigation-dropdown-color: #2b3346;--config-main-navigation-dropdown-font-weight: normal;--config-main-navigation-nav-font-weight: normal;--config-main-navigation-search-placeholder-color: #6f6f6fff;--config-mention-selector-hover-selected-color: #fff;--config-meta-link-font-weight: normal;--config-meta-link-hover-color: #ff7a00ff;--config-meta-text-color: #2b2926ff;--config-notification-widget-background-color: #f1efecff;--config-notification-widget-color: #0684bcff;--config-pagination-active-page-color: #ff7a00ff;--config-paging-item-hover-color: #ff7a00ff;--config-pill-color: #fff;--config-powered-by-insided-display: visible;--config-profile-user-statistics-background-color: #fff;--config-sharpen-fonts: true;--config-sidebar-widget-color: #2b2926ff;--config-sidebar-widget-font-family: "Inter Tight", sans-serif;--config-sidebar-widget-font-weight: 600;--config-ssi-header-height: auto;--config-ssi-header-mobile-height: auto;--config-subcategory-hero-color: #2b3346ff;--config-tag-modify-link-color: #ff7a00ff;--config-tag-pill-background-color: #f8f8f8;--config-tag-pill-hover-background-color: #ffff8cff;--config-tag-pill-hover-border-color: #ff7a00ff;--config-tag-pill-hover-color: #ff7a00ff;--config-thread-list-best-answer-background-color: #3cb54a0d;--config-thread-list-best-answer-border-color: #3cb54aff;--config-thread-list-mod-break-background: #ff7a000d;--config-thread-list-mod-break-border-color: #ff7a00ff;--config-thread-list-sticky-topic-background: #ff7a00f2;--config-thread-list-sticky-topic-border-color: #ff7a00ff;--config-thread-list-sticky-topic-flag-color: #ff7a00ff;--config-thread-list-topic-button-subscribe-border-width: 1px;--config-thread-list-topic-title-font-weight: bold;--config-thread-pill-answer-background-color: #3cb54aff;--config-thread-pill-author-background-color: #ff7a00ff;--config-thread-pill-author-color: #fff;--config-thread-pill-question-background-color: #f8b579ff;--config-thread-pill-question-color: #fff;--config-thread-pill-sticky-background-color: #ff7a00ff;--config-thread-pill-sticky-color: #fff;--config-topic-page-answered-field-icon-color: #3cb54aff;--config-topic-page-answered-field-link-color: #ff7a00ff;--config-topic-page-header-font-weight: 600;--config-topic-page-post-actions-active: #ff7a00ff;--config-topic-page-post-actions-icon-color: #a7aeb5;--config-topic-page-quote-border-color: #6f6f6fff;--config-topic-question-color: #f8b579ff;--config-widget-box-shadow: 0 2px 4px 0 rgba(0,0,0,0.08);--config-widget-cta-background-color: #000000ff;--config-widget-cta-color: #000000ff;--config-widget-tabs-font-weight: normal;--config-widget-tabs-forum-list-header-color: #2b2926ff;--config-widget-tabs-forum-list-header-hover-color: #ff7a00ff;--config-card-border-radius: 4px;--config-card-border-width: 0px;--config-card-background-color: #f1efec;--config-card-title-color: #2b2926ff;--config-card-text-color: #2b2926ff;--config-card-border-color: #6f6f6fff;--config-card-hover-background-color: #ffffff;--config-card-hover-title-color: #2b2926ff;--config-card-hover-text-color: #2b2926ff;--config-card-hover-border-color: #6f6f6fff;--config-card-hover-shadow: 0 2px 4px 0 rgba(0, 0, 0, 0.08);--config-card-active-background-color: #ffffff;--config-card-active-title-color: #2b2926ff;--config-card-active-text-color: #2b2926ff;--config-card-active-border-color: #6f6f6fff;--config-sidebar-background-color: transparent;--config-sidebar-border-color: transparent;--config-sidebar-border-radius: 3px;--config-sidebar-border-width: 1px;--config-sidebar-shadow: 0 0 0 transparent;--config-sidebar-widget-username-color: #2b3346ff;--config-username-hover-color: #5050d6ff;--config-username-hover-decoration: none;--config-content-type-survey-background-color: #322c75;--config-content-type-survey-color: #fff;--config-checkbox-checked-color: #322c75;--config-content-type-article-background-color: #322c75;--config-main-navigation-dropdown-hover-color: #322c75;--config-meta-icon-color: #a7aeb5;--config-tag-pill-border-color: #e3e4ec;--config-tag-pill-color: #2b3346;--config-username-color: #322c75;--config-widget-tabs-active-border-color: #322c75;--config-widgets-action-link-color: #322c75;--config-button-border-width: 1px;--config-button-border-radius: 4px;--config-button-cta-hover-border-radius: 4px;--config-button-cta-active-border-radius: 4px;--config-button-secondary-hover-border-radius: 4px;--config-button-secondary-active-border-radius: 4px;--config-button-toggle-hover-border-radius: 4px;--config-button-toggle-active-border-radius: 4px;--config-button-toggle-on-hover-border-radius: 4px;--config-button-toggle-on-active-border-radius: 4px;--config-button-cancel-hover-border-radius: 4px;--config-button-cancel-active-border-radius: 4px;--config-button-toggle-hover-border-width: 1px;--config-button-toggle-active-border-width: 1px;--config-button-toggle-on-hover-border-width: 1px;--config-button-toggle-on-active-border-width: 1px;--config-button-cancel-hover-border-width: 1px;--config-button-cancel-active-border-width: 1px;--config--favicon-url: https://uploads-us-west-2.insided.com/ringcentral-en/attachment/328e1cc1-9720-4bbe-8f70-9c556cad3260.png;}</style> <div data-preact="shared/modules/Layout/Devtool/index" class="" data-props="{}"><undefined></undefined></div> <link href="https://dowpznhhyvkm4.cloudfront.net/2025-02-21-14-21-16-55cfe49db1/dist/css/forum.css" id='main-css' rel="stylesheet" type="text/css" /> <script nonce="">if (!(window.CSS && CSS.supports('color', 'var(--fake-var)'))) { document.head.removeChild(document.getElementById('main-css')) document.write('<link href="/destination.css" rel="stylesheet" type="text/css"><\x2flink>'); }</script> <script type="text/javascript" nonce="">(function(c,a){if(!a.__SV){var b=window;try{var d,m,j,k=b.location,f=k.hash;d=function(a,b){return(m=a.match(RegExp(b+"=([^&]*)")))?m[1]:null};f&&d(f,"state")&&(j=JSON.parse(decodeURIComponent(d(f,"state"))),"mpeditor"===j.action&&(b.sessionStorage.setItem("_mpcehash",f),history.replaceState(j.desiredHash||"",c.title,k.pathname+k.search)))}catch(n){}var l,h;window.mixpanel=a;a._i=[];a.init=function(b,d,g){function c(b,i){var a=i.split(".");2==a.length&&(b=b[a[0]],i=a[1]);b[i]=function(){b.push([i].concat(Array.prototype.slice.call(arguments, 0)))}}var e=a;"undefined"!==typeof g?e=a[g]=[]:g="mixpanel";e.people=e.people||[];e.toString=function(b){var a="mixpanel";"mixpanel"!==g&&(a+="."+g);b||(a+=" (stub)");return a};e.people.toString=function(){return e.toString(1)+".people (stub)"};l="disable time_event track track_pageview track_links track_forms track_with_groups add_group set_group remove_group register register_once alias unregister identify name_tag set_config reset opt_in_tracking opt_out_tracking has_opted_in_tracking has_opted_out_tracking clear_opt_in_out_tracking people.set people.set_once people.unset people.increment people.append people.union people.track_charge people.clear_charges people.delete_user people.remove".split(" "); for(h=0;h<l.length;h++)c(e,l[h]);var f="set set_once union unset remove delete".split(" ");e.get_group=function(){function a(c){b[c]=function(){call2_args=arguments;call2=[c].concat(Array.prototype.slice.call(call2_args,0));e.push([d,call2])}}for(var b={},d=["get_group"].concat(Array.prototype.slice.call(arguments,0)),c=0;c<f.length;c++)a(f[c]);return b};a._i.push([b,d,g])};a.__SV=1.2;b=c.createElement("script");b.type="text/javascript";b.async=!0;b.src="undefined"!==typeof MIXPANEL_CUSTOM_LIB_URL? MIXPANEL_CUSTOM_LIB_URL:"file:"===c.location.protocol&&"//cdn.mxpnl.com/libs/mixpanel-2-latest.min.js".match(/^\/\//)?"https://cdn.mxpnl.com/libs/mixpanel-2-latest.min.js":"//cdn.mxpnl.com/libs/mixpanel-2-latest.min.js";d=c.getElementsByTagName("script")[0];d.parentNode.insertBefore(b,d)}})(document,window.mixpanel||[]); window.mixpanel.init("37a7c5922fb18779b9f28bf9dbcf341a", { loaded: function(mixpanel) { localStorage.setItem('mixpanel_project_token', mixpanel.get_config('token')) } });</script> <style> /* Note: We recommend inviting a professional web developer to work with Custom Css. Test your code on a staging environment before publishing. Please note that updates to the core platform could negatively affect your custom code. If you do not have access to a developer, Gainsight can provide Professional Services - please reach out to support@gainsight.com */ .header-navigation_list-item{ font-weight: 550; font-size: 1.15em; margin-left: 10px; } .header-navigation_list-item .dropdown-container{ margin-left: -10px; } .header-navigation_list-item .dropdown-container button span{ font-size: 1.10em; } .main-navigation--profile-link{ padding-left: 10px; } .main-navigation--nav-buttons-wrapper { margin-top: -130px; z-index: 10000; } .header-navigation_extendable-search { z-index: 10000; margin-right: -200px; } .group-overview-wrapper-title { display: none; } /*.quicklink__title .card-widget-title{ background-color: red; width: 50%; margin: auto; padding: } </style> </head> <body id="customcss" class="twig_site-index qa-forum-site-index" data-bounded-context="Pages" data-entity="HomePage"> <div data-preact="destination/modules/Accessibility/SkipToContent/SkipToContent" class="" data-props="{}"><a href="#main-content-target" class="skip-to-content-btn" aria-label="Skip to main content">Skip to main content</a></div> <div id="community-id" data-data=ringcentral-en ></div> <div id="device-type" data-data=desktop ></div> <div id='root' class='body-wrapper'> <script> window.appState = { appName: 'forum', activeHubModules: [], activeEntities: {"topic":true,"replies":true,"userRoles":true,"userSignature":true,"userCustomTitle":true}, } </script> <a href="/topic/new" aria-label="Create topic" data-track='{"trigger":"floating button","type":"Topic Initiated"}' role="button" class="btn--cta btn--create-topic btn--fixed btn--fixed__bottom is-visible-S qa-menu-create-topic"> <span class="icon icon--pen icon--auto-width" aria-hidden="true"></span> </a> <div><script type="text/javascript">window.inSidedData = {"communityId":"ringcentral-en","environment":"production","language":"en","device":"desktop","user":{"userid":null,"name":"guest","role":"roles.guest","mainRole":"roles.guest","rank":"","avatar":"","rankIcon":"","rankName":"","isModerator":false,"pmUnreadCount":0,"pmTotalCount":0,"topicsCount":0,"repliesCount":0,"solvedCount":0,"loginSource":null,"registerSource":null},"page":{"pageNumber":1,"name":"Home","path":"Ring Central:Home:","section":"Home","site":"Ring Central","title":null,"url":"/","firstRender":false},"form":{"name":"","step":""},"content":{"category":{"id":null,"title":null,"type":null},"topic":{"id":null,"title":null,"type":null,"content_type":null,"source_id":null,"created":null,"replies":null,"is_sticky":null,"prefix":null,"tags":null},"post":{"id":null},"path":":"},"search":{"phrase":null,"count":null}}</script></div> <div data-preact="cookie-banner/index" class="" data-props="{"level":1,"termsConditions":"\/site\/terms","cookieConfig":{"use_external_modal":false,"mapping":{"required":1,"anonymous":2,"all":3}},"phrases":{"Forum":{"cookiepolicy.title":"Cookie policy","cookiepolicy.content":"We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. <a href=\"{link}\">Learn more about our cookies.<\/a>","cookiepolicy.button":"Accept cookies","cookiepolicy.button.deny":"Deny all","cookiepolicy.link":"Cookie settings","cookiepolicy.modal.title":"Cookie settings","cookiepolicy.modal.content":"We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. <a href=\"{link}\">Learn more about our cookies.<\/a>","cookiepolicy.modal.level1":"Basic<br>Functional","cookiepolicy.modal.level2":"Normal<br>Functional + analytics","cookiepolicy.modal.level3":"Complete<br>Functional + analytics + social media + embedded videos"}}}"></div> <div class="widget-container widget-container--header widget-container--index-0" data-idx="0"> <div class="widget-placeholder"> <div class="ssi ssi-header custom-header"> <section class="full-width Template-brand-header"> <div class="brand-navigation-wrapper qa-brand-navigation p-v" style="background: #ffffff"> <div class="sitewidth"> <div class="col"> <div class="brand-navigation-container"> <div class="brand-logo-container"> <a href="/" target="_self" class="brand-logo brand--logo-anchor pull-left"> <img src="https://uploads-us-west-2.insided.com/ringcentral-en/attachment/0e924923-1c02-43a7-bba7-08134d16dd72.png" title="" alt="Ring Central Logo"> </a> </div> <div class="brand-url-container"> <a href="https://www.ringcentral.com" style="color: #ffffff" class="brand-external-url link link--light pull-right is-hidden-M" target="_blank"> To homepage <span class="icon icon--caret-right icon--auto-width" aria-hidden="true"></span> </a> <a href="https://www.ringcentral.com" style="color: #ffffff" class="brand-external-url link link--light pull-right is-hidden-L" target="_blank"> To homepage <span class="icon icon--caret-right icon--auto-width" aria-hidden="true"></span> </a> </div> </div> </div> </div> </div> </section> </div> </div> </div> <div class="widget-container widget-container--header_navigation widget-container--index-1" data-idx="1"> <div class="widget-placeholder"> <div data-preact="mega-menu/index" class="" data-props="{"logo":"","newTopicURL":"\/topic\/new","groupCount":3,"communityCategoriesV2":[{"id":4,"type":0,"title":"Ask The Community","description":"Ask questions, learn from others, and grow your expertise","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":5,"type":0,"title":"Developer Platform, APIs, & Integrations","description":"Connect with your fellow developers! ","thumbnailImage":"d3f2cd00-80c3-4cff-b77a-9b68d3e8f5bc_thumb.png","parentId":4,"isContainer":false,"children":[],"visibleTopicsCount":3590,"url":"https:\/\/community.ringcentral.com\/developer-platform-apis-integrations-5"},{"id":6,"type":0,"title":"RingEX: Phone, SMS, & Fax","description":"Have questions about RingEX? Ask here for phone, texting, and fax support! ","thumbnailImage":"398bc9ea-d20b-4f7b-9faf-45fd0b97d21f_thumb.png","parentId":4,"isContainer":false,"children":[],"visibleTopicsCount":3638,"url":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6"},{"id":7,"type":0,"title":"RingEX: Team Messaging, Calendar, & Tasks","description":"Your destination for RingEX team chat and messaging questions!","thumbnailImage":"7f760efa-285c-4f4c-90be-ef8cffe227b7_thumb.png","parentId":4,"isContainer":false,"children":[],"visibleTopicsCount":222,"url":"https:\/\/community.ringcentral.com\/ringex-team-messaging-calendar-tasks-7"},{"id":8,"type":0,"title":"Video, Meetings, Webinar, Rooms, & RingCentral Events","description":"Ask your questions about RingEX Video Meetings, Rooms, and RingCentral Events here! ","thumbnailImage":"3d862c3a-fad4-4b39-822a-0319b76e0bcb_thumb.png","parentId":4,"isContainer":false,"children":[],"visibleTopicsCount":571,"url":"https:\/\/community.ringcentral.com\/video-meetings-webinar-rooms-ringcentral-events-8"},{"id":9,"type":0,"title":"Admin Portal & Account Management","description":"Questions about billing, user management, and more? Ask away! ","thumbnailImage":"f8371950-ac0e-4dbf-b883-e21d24bac004_thumb.png","parentId":4,"isContainer":false,"children":[],"visibleTopicsCount":697,"url":"https:\/\/community.ringcentral.com\/admin-portal-account-management-9"},{"id":10,"type":0,"title":"Analytics & Reporting","description":"Get support on Analytics and Reporting questions here. ","thumbnailImage":"53b809ad-70ea-4274-8588-4dd6c86e9964_thumb.png","parentId":4,"isContainer":false,"children":[],"visibleTopicsCount":156,"url":"https:\/\/community.ringcentral.com\/analytics-reporting-10"},{"id":11,"type":0,"title":"Contact Center & RingCX","description":"Questions about Contact Center setup or RingCX features? Ask here! ","thumbnailImage":"a870a3ee-63df-49bf-949f-5d1904621c8c_thumb.png","parentId":4,"isContainer":false,"children":[],"visibleTopicsCount":86,"url":"https:\/\/community.ringcentral.com\/contact-center-ringcx-11"},{"id":19,"type":0,"title":"AI Assistant","description":"Ask your questions about RingEX AI Assistant and RingSense! ","thumbnailImage":"834c46e9-7c4a-4cb5-b459-4e317ea38362_thumb.png","parentId":4,"isContainer":false,"children":[],"visibleTopicsCount":12,"url":"https:\/\/community.ringcentral.com\/ai-assistant-19"}],"language":"en","visibleTopicsCount":8972,"containerCategoriesCount":0,"contentCategoriesCount":8,"url":"https:\/\/community.ringcentral.com\/ask-the-community-4"},{"id":12,"type":0,"title":"Community Announcements","description":"-","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":13,"type":0,"title":"News & Announcements","description":"Learn the latest on RingCentral and the Community. ","thumbnailImage":"bb057e8f-a973-4227-b14a-185eb2c663c6_thumb.png","parentId":12,"isContainer":false,"children":[],"visibleTopicsCount":301,"url":"https:\/\/community.ringcentral.com\/news-announcements-13"},{"id":18,"type":0,"title":"Getting Started","description":"Learn how to optimize your Community experience! ","thumbnailImage":"44906c20-e341-4e8f-a1c4-9bed61df4ec6_thumb.png","parentId":12,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/community.ringcentral.com\/getting-started-18"}],"language":"en","visibleTopicsCount":307,"containerCategoriesCount":0,"contentCategoriesCount":2,"url":"https:\/\/community.ringcentral.com\/community-announcements-12"}],"knowledgeBaseCategoriesV2":[],"communityCustomerTitle":"Ring Central","ssoLoginUrl":"","showAuthPage":false,"items":[{"key":"community","visibility":true,"name":"Community"},{"key":"custom","name":"Ideas Portal","visibility":true,"url":"https:\/\/ideas.ringcentral.com","external":true},{"key":"ideation","visibility":false,"name":"Ideas","url":"\/ideas"},{"key":"knowledgeBase","visibility":false,"name":"Community Articles"},{"key":"productUpdates","name":"Product Updates","visibility":false,"url":"\/product-updates"},{"key":"event","visibility":true,"name":"Community Webinars","url":"\/events"},{"key":"custom","visibility":true,"name":"Knowledge Base","url":"https:\/\/support.ringcentral.com\/","external":true},{"key":"group","visibility":true,"name":"Groups","url":"\/groups"},{"key":"spaces","name":"Spaces","visibility":false,"url":"\/spaces"}],"searchInfo":{"isFederatedSalesforceSearch":false,"isFederatedSkilljarSearch":false,"isFederatedFreshdeskSearch":false,"category":null,"isParentCategory":null,"isExtendableSearch":null},"permissions":{"ideation":false,"productUpdates":true},"enabledLanguages":[],"publishedLanguages":[{"id":"0653137f-b8ec-7346-8000-4c5952edc955","code":"en","iso":"en-us","locale":"en_US","name":"English","isEnabled":true,"isDefault":true,"isPublished":true}],"selectedLanguage":"en","isSpacesOnly":false,"phrases":{"Common":{"main.navigation.menu_label":"Menu","nav.title.forum.overview":"Home","nav.title.forum.recent.activity":"Recently active topics","nav.title.forum.activity.last.visit":"Active since last visit","nav.title.forum.unanswered.questions":"Unanswered questions","bb.spoiler.show-content":"Show content","bb.spoiler.hide-content":"Hide content","wrote":"wrote","js.attachments.place_in_text":"Place in text","js.attachments.show_as_attachment":"Show as attachment","js.attachments.delete":"Delete","js.uploader.error_file_type":"Sorry, we couldn't upload your file because we don't support that file type. Supported file types: {allowed_files_type}","js.uploader.error_file_size":"Sorry, we couldn\u2019t upload your file because it's too big. Maximum file size: {allowed_files_size}","content_type.label.idea":"Idea","js.uploader.error_on_upload":"Something went wrong, please check your link and try again."},"Forum":{"nav.title.knowledgebase":"Knowledge base overview","nav.title.knowledgebase.overview":"Knowledge base overview","nav.title.community":"Community","live.search.placeholder":"Ask the RingCentral community","live.search.search.text":"Search:","live.search.no.result.found.text":"No results found for:","live.search.trending.text":"Trending","live.search.ask.question":"Ask question to the community","live.search.view.all":"View all","topic.form.type.discussion.label":"Conversation","content_type.label.article":"Article","content_type.label.question":"Question","answered.mark.title":"Solved","ask.question.title":"Ask question","ask.question.title.description":"Start your question with 'What', 'How' etc and phrase it like a question.","ask.question.optional.description":"Add description (optional)","cancel":"Cancel","create":"Create","title":"Title","Choose your subject":"Choose your subject","post.textarea.label":"Description","topic.editor.subforum.title":"Category","topic.first.reply.placeholder.textarea":"Add as many details as possible, by providing details you\u2019ll make it easier for others to reply","wysiwyg.h1.btn.title":"Large heading","wysiwyg.h3.btn.title":"Small heading","wysiwyg.embed.btn.title":"Embed media","wysiwyg.video_embed.btn.title":"Video embed","Save":"Save","Cancel":"Cancel","wysiwyg.submenu.title":"More options","wysiwyg.features.links.text_input":"Text","wysiwyg.features.links.link_input":"URL","wysiwyg.features.links.link_input.placeholder":"Paste a link","wysiwyg.modals.embed.title":"Embed media","wysiwyg.modals.embed.placeholder":"Paste a link to embed media. Supported platforms: YouTube, Soundcloud, Deezer, Vimeo, Dailymotion.","wysiwyg.modals.embed.submit":"Insert","wysiwyg.features.links.link_button":"Save","Upload image":"Upload image","o_embed.error.error_no_url":"Missing embed URL","o_embed.error.error_not_valid_url":"URL provided is not valid","o_embed.error.error_service_not_supported":"The provided domain is not supported","o_embed.error.error_not_retrieved":"Embed data could not be retrieved","go.to.homepage":"Go to homepage","My profile":"My profile","Topic|Topics":"Questions|Questions","Reply|Replies":"Reply|Replies","Solved":"Solved","header.profile.dropdown.subscriptions":"Subscriptions","Private messages":"Private messages","Settings":"Settings","Logout":"Log out"},"Control":{"editor.controls.quote":"Quote","editor.controls.spoiler":"Spoiler","editor.controls.code":"Code","editor.controls.url":"Url"}},"searchRevamp":false,"aiSearchSummary":false,"selectedTemplate":0}"><section class="main-navigation--wrapper header-navigation"><div class="main-navigation-sitewidth"><div class="header-navigation_logo-wrapper"><a target="_self" href="/" aria-label="Forum|go.to.homepage" class="header-navigation_logo-anchor" track="[object Object]"></a></div><div class="header-navigation-items-wrapper"><div class="header-navigation-items_and_search"><div class="header-navigation-items_and_search-inner"><nav role="navigation"><ul class="header-navigation-items_menu"><li class="header-navigation_list-item main-menu" track="[object Object]"><div class="dropdown-container"><button id="community-categories" aria-haspopup="true" type="button" style="background: none; border: none; font-weight: inherit; display: inline-block; padding: 0px; margin: 0px; cursor: pointer;"> <span style="display: flex; align-items: center;" class="main-menu-trigger"><span>Community</span><svg aria-hidden="true" width="16" height="16" class viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><path d="M7.41 8.58997L12 13.17L16.59 8.58997L18 9.99997L12 16L6 9.99997L7.41 8.58997Z" fill="currentColor"></path></svg></span></button><ul aria-labelledby="community-categories" Component="ul" tabIndex="-1" role="menu" class="dropdown dropdown--forums-overview is-hidden"><li aria-hidden="true" class="arrow is-hidden-S"></li><li class="main-menu-list--overflow-scroll"><ul class="main-menu-list main-menu-list--quicklinks"><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-668-item-0" role="option"><a track="[object Object]" href="/community" class="main-menu-link link--text"></a></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-668-item-1" role="option"><a track="[object Object]" href="/search/activity/recent" class="main-menu-link link--text">Recently active topics</a></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-668-item-2" role="option"><a track="[object Object]" href="/search/activity/unanswered" class="main-menu-link link--text">Unanswered questions</a></li></ul><ul class="main-menu-list"><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-668-item-3" role="option"><div><a id="mega-menu-category-4" track="[object Object]" href="https://community.ringcentral.com/ask-the-community-4" title="Ask The Community" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name"><strong>Ask The Community</strong></span><span class="text--meta"></span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-668-item-4" role="option"><div><a id="mega-menu-category-5" track="[object Object]" href="https://community.ringcentral.com/developer-platform-apis-integrations-5" title="Developer Platform, APIs, & Integrations" topicsCount="3590" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Developer Platform, APIs, & Integrations</span><span class="text--meta">3590</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-668-item-5" role="option"><div><a id="mega-menu-category-6" track="[object Object]" href="https://community.ringcentral.com/ringex-phone-sms-fax-6" title="RingEX: Phone, SMS, & Fax" topicsCount="3638" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">RingEX: Phone, SMS, & Fax</span><span class="text--meta">3638</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-668-item-6" role="option"><div><a id="mega-menu-category-7" track="[object Object]" href="https://community.ringcentral.com/ringex-team-messaging-calendar-tasks-7" title="RingEX: Team Messaging, Calendar, & Tasks" topicsCount="222" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">RingEX: Team Messaging, Calendar, & Tasks</span><span class="text--meta">222</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-668-item-7" role="option"><div><a id="mega-menu-category-8" track="[object Object]" href="https://community.ringcentral.com/video-meetings-webinar-rooms-ringcentral-events-8" title="Video, Meetings, Webinar, Rooms, & RingCentral Events" topicsCount="571" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Video, Meetings, Webinar, Rooms, & RingCentral Events</span><span class="text--meta">571</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-668-item-8" role="option"><div><a id="mega-menu-category-9" track="[object Object]" href="https://community.ringcentral.com/admin-portal-account-management-9" title="Admin Portal & Account Management" topicsCount="697" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Admin Portal & Account Management</span><span class="text--meta">697</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-668-item-9" role="option"><div><a id="mega-menu-category-10" track="[object Object]" href="https://community.ringcentral.com/analytics-reporting-10" title="Analytics & Reporting" topicsCount="156" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Analytics & Reporting</span><span class="text--meta">156</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-668-item-10" role="option"><div><a id="mega-menu-category-11" track="[object Object]" href="https://community.ringcentral.com/contact-center-ringcx-11" title="Contact Center & RingCX" topicsCount="86" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Contact Center & RingCX</span><span class="text--meta">86</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-668-item-11" role="option"><div><a id="mega-menu-category-19" track="[object Object]" href="https://community.ringcentral.com/ai-assistant-19" title="AI Assistant" topicsCount="12" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">AI Assistant</span><span class="text--meta">12</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-668-item-12" role="option"><div><a id="mega-menu-category-12" track="[object Object]" href="https://community.ringcentral.com/community-announcements-12" title="Community Announcements" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name"><strong>Community Announcements</strong></span><span class="text--meta"></span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-668-item-13" role="option"><div><a id="mega-menu-category-13" track="[object Object]" href="https://community.ringcentral.com/news-announcements-13" title="News & Announcements" topicsCount="301" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">News & Announcements</span><span class="text--meta">301</span></a></div></li><li class="main-menu-list__item main-menu-list__item--no-hover" id="downshift-668-item-14" role="option"><div><a id="mega-menu-category-18" track="[object Object]" href="https://community.ringcentral.com/getting-started-18" title="Getting Started" topicsCount="6" class="link--text main-menu-link main-menu-link--category"><span class="main-menu-link__name">Getting Started</span><span class="text--meta">6</span></a></div></li></ul></li></ul></div></li><li class="header-navigation_list-item"><a track="[object Object]" class="header-navigation_link title-ideas-portal" href="https://ideas.ringcentral.com" target="_blank" rel="noreferrer">Ideas Portal</a></li><li class="header-navigation_list-item"><a track="[object Object]" class="header-navigation_link title-community-webinars" href="/events" target rel="noreferrer">Community Webinars</a></li><li class="header-navigation_list-item"><a track="[object Object]" class="header-navigation_link title-knowledge-base" href="https://support.ringcentral.com/" target="_blank" rel="noreferrer">Knowledge Base</a></li><li class="header-navigation_list-item"><a track="[object Object]" class="header-navigation_link title-groups" href="/groups" target rel="noreferrer">Groups</a></li></ul></nav><div class="header-navigation-items_hamburger"><div class="slider-menu"><span class="slider-trigger"><svg width="24" height="24" viewBox="0 0 24 24" fill="none"><path d="M3 18H21V16H3V18ZM3 13H21V11H3V13ZM3 6V8H21V6H3Z" fill="currentColor"></path></svg></span><span></span></div></div><div class="header-navigation_logo-wrapper is-hidden-L"><a target="_self" href="/" aria-label="Forum|go.to.homepage" class="header-navigation_logo-anchor" track="[object Object]"></a></div></div></div></div><section class="main-navigation--nav-buttons-wrapper" data-view="MainNavigation"><ul><li class="is-hidden-S"><a href="/topic/new" data-track="{"trigger":"navigation","type":"Topic Initiated"}" data-ga-track="{"eventCategory":"Homepage","eventAction":"Create topic clicked","eventLabel":{"Position":"Navigation"}}" class="menu-create-topic qa-menu-create-topic btn btn--cta" role="button" title><span aria-hidden="true" class="header-navigation-button-icon"><svg aria-hidden="true" width="16" height="16" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" class><path d="M19 13H13V19H11V13H5V11H11V5H13V11H19V13Z"></path></svg></span><span></span></a></li><li><a role="button" href="#" class="header-login-button qa-header-login-button btn btn--secondary"><span aria-hidden="true" class="header-navigation-button-icon"><svg width="16" height="16" viewBox="0 0 24 24" fill="none"><path d="M12 12C14.21 12 16 10.21 16 8C16 5.79 14.21 4 12 4C9.79 4 8 5.79 8 8C8 10.21 9.79 12 12 12ZM12 14C9.33 14 4 15.34 4 18V20H20V18C20 15.34 14.67 14 12 14Z" fill="currentColor"></path></svg></span><span></span></a></li></ul></section></div></section></div> </div> </div> <div class="widget-container widget-container--navigation_bar widget-container--index-2" data-idx="2"> <div class="widget-placeholder"> </div> </div> <div class="sitewidth flash-message-wrapper"> <div class="col"> <div class="module templatehead"> </div> </div> </div> <div data-preact="widget-notification/FeaturedTopicsWrapper" class="" data-props="{"widget":"featuredBanner"}"></div> <div class="widget-container widget-container--topic_banner widget-container--index-3" data-idx="3"> <div class="widget-placeholder"> <div data-preact="topic-banner/TopicBanner" class="widget--notification qa-widget-notification custom-notification" data-props="{"serverSideProps":{"topicIds":[{"id":10428,"title":"Experiencing SMS send failures? What customers need to know about TCR\/ SMS registration requirements.","url":"\/topic\/show?tid=10428&fid=13","type":"article"}]},"selectedTopic":{"url":"https:\/\/community.ringcentral.com\/news-announcements-13\/experiencing-sms-send-failures-what-customers-need-to-know-about-tcr-sms-registration-requirements-10428","title":"Experiencing SMS send failures? What customers need to know about TCR\/ SMS registration requirements.","description":"<p><span style=\"color:#000000;\">If your business is being blocked from sending SMS messages, then you could be out of compliance with carrier SMS registration requirements. On February 3, 2025, aggregators operating on behalf of US mobile carriers began enforcing the blocking of unregistered outbound SMS traffic. This blocking affects non-mobile originating business SMS providers across the industry.\u00a0<\/span><\/p><p><span style=\"color:#000000;\">Since 2022, mobile carriers have required businesses sending non-mobile originating SMS to register their brand and SMS use case (campaign). This includes completing registration through their service provider (CSP), meeting strict requirements set by mobile carriers and Direct Connect Aggregators (DCAs), and receiving approval from the mobile carriers to send messages to consumers on their mobile network. This registration requirement is part of the efforts being taken by the mobile carriers to prevent unwanted messaging.<\/span><\/p><p><span style=\"color:#000000;\">Failure to comply with these requirements means that a business will have their SMS traffic blocked by mobile carriers or DCAs. Over the last several years, RingCentral has repeatedly notified customers via numerous channels, including through email, phone, in-person webinars, and notices posted on RingCentral properties (including in app) of the need to register to avoid having their SMS traffic blocked.<\/span><\/p><p><span style=\"color:#000000;\">To assist customers with completing TCR registration and remediating oversubscribed campaigns, RingCentral set up a dedicated TCR\/ SMS registration hotline, which has been available since February 2023. Customers can call this hotline <strong>(1-888-898-4591, Option 3, Option 1)<\/strong> for extra support with registration and remediation. RingCentral has also worked with upstream providers to ensure that while outbound SMS is blocked, inbound messages will continue to be received by RingCentral\u2019s customers.<\/span><br \/><br \/><span style=\"color:#000000;\">A portion of RingCentral customers - approximately 8,100 accounts - have not completed TCR registration requirements, and are now being impacted. Currently, there are approximately 2,000 customer accounts out of the 8,100 that are in process of being self-registered, which is something RingCentral is unable to do on behalf of customers.\u00a0<\/span><\/p><p><span style=\"color:#000000;\">Approximately 1,300 customers who have registered campaigns have been impacted by the carrier imposed 49-number cap applied to standard campaigns. Customers who have more than 49 numbers in a campaign were advised of the actions needed to become compliant beginning in May 2024. Customers who have not yet received a Number Pool but have more than 49 numbers in a campaign will need to take corrective action.<\/span><\/p><p><span style=\"color:#121212;\">In addition, a small number of RingCentral customers experienced issues with numbers being improperly associated with approved SMS campaigns. This is not due to an outage, but due to a technical issue that has since been identified. RingCentral has communicated with impacted customers and provided a workaround to help customers to resolve the issue. All remaining affected numbers are expected to be re-provisioned with the underlying DCA within 72 hours. Customers may visit status.ringcentral.com for additional information, immediate actions they may take, as well as update on the status of reprovisioning.<\/span><\/p><p><span style=\"color:#000000;\">The majority of RingCentral customers who have completed the carrier required registration process are fully provisioned and able to take advantage of RingCentral\u2019s SMS capabilities, - including the ability to send and receive SMS\/MMS - use SMS for notifications, build SMS automations and programmatic SMS communications, and use SMS for marketing purposes with the appropriate campaign.\u00a0<\/span><\/p><p><span style=\"color:#000000;\">RingCentral is proud to be one of the few UCaaS providers that allows for low volume and standard campaigns across numerous use cases to be registered, as well as providing the largest number of SMS integrations enabling customers to seamlessly integrate SMS capabilities into their CRMs, ecommerce flows, appointment scheduling, productivity tools, websites, and more.<\/span><\/p><p><span style=\"color:#000000;\">Customers may visit <\/span><a href=\"http:\/\/support.ringcentral.com\/sms-registration\"><span style=\"color:#1155cc;\"><u>support.ringcentral.com\/sms-registration<\/u><\/span><\/a><span style=\"color:#000000;\"> for more information on this carrier required registration.<\/span><\/p><p>\u00a0<\/p><p><span style=\"color:#000000;\">*Update as of February 10, 2025: As of February 10, the number of customer accounts that are unregistered for the TCR requirement stands at around 9000. In addition, around 1400 accounts are impacted by the carrier imposed 49-number cap.<\/span><\/p>","id":10428,"featuredImage":"","label":"","replyCount":0,"views":1109,"post":{"id":33036,"author":{"id":14,"url":"\/members\/beckyh-14","name":"BeckyH","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/48b563f1-a47a-4e58-bd9d-7fb58be3ba45.png","userTitle":"Community Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":true,"avatarIcon":"78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","name":"Community Manager"},"userLevel":5,"badges":[{"title":"Official Launch","url":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/438c9771-1fc9-405f-b989-ae9f5bd0cc5b_thumb.png"},{"title":"Partner","url":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/2011c798-a915-4558-8f3d-30a4cd9df88d_thumb.png"}],"isBanned":false},"content":"<p><span style=\"color:#000000;\">If your business is being blocked from sending SMS messages, then you could be out of compliance with carrier SMS registration requirements. On February 3, 2025, aggregators operating on behalf of US mobile carriers began enforcing the blocking of unregistered outbound SMS traffic. This blocking affects non-mobile originating business SMS providers across the industry.\u00a0<\/span><\/p><p><span style=\"color:#000000;\">Since 2022, mobile carriers have required businesses sending non-mobile originating SMS to register their brand and SMS use case (campaign). This includes completing registration through their service provider (CSP), meeting strict requirements set by mobile carriers and Direct Connect Aggregators (DCAs), and receiving approval from the mobile carriers to send messages to consumers on their mobile network. This registration requirement is part of the efforts being taken by the mobile carriers to prevent unwanted messaging.<\/span><\/p><p><span style=\"color:#000000;\">Failure to comply with these requirements means that a business will have their SMS traffic blocked by mobile carriers or DCAs. Over the last several years, RingCentral has repeatedly notified customers via numerous channels, including through email, phone, in-person webinars, and notices posted on RingCentral properties (including in app) of the need to register to avoid having their SMS traffic blocked.<\/span><\/p><p><span style=\"color:#000000;\">To assist customers with completing TCR registration and remediating oversubscribed campaigns, RingCentral set up a dedicated TCR\/ SMS registration hotline, which has been available since February 2023. Customers can call this hotline <strong>(1-888-898-4591, Option 3, Option 1)<\/strong> for extra support with registration and remediation. RingCentral has also worked with upstream providers to ensure that while outbound SMS is blocked, inbound messages will continue to be received by RingCentral\u2019s customers.<\/span><br \/><br \/><span style=\"color:#000000;\">A portion of RingCentral customers - approximately 8,100 accounts - have not completed TCR registration requirements, and are now being impacted. Currently, there are approximately 2,000 customer accounts out of the 8,100 that are in process of being self-registered, which is something RingCentral is unable to do on behalf of customers.\u00a0<\/span><\/p><p><span style=\"color:#000000;\">Approximately 1,300 customers who have registered campaigns have been impacted by the carrier imposed 49-number cap applied to standard campaigns. Customers who have more than 49 numbers in a campaign were advised of the actions needed to become compliant beginning in May 2024. Customers who have not yet received a Number Pool but have more than 49 numbers in a campaign will need to take corrective action.<\/span><\/p><p><span style=\"color:#121212;\">In addition, a small number of RingCentral customers experienced issues with numbers being improperly associated with approved SMS campaigns. This is not due to an outage, but due to a technical issue that has since been identified. RingCentral has communicated with impacted customers and provided a workaround to help customers to resolve the issue. All remaining affected numbers are expected to be re-provisioned with the underlying DCA within 72 hours. Customers may visit status.ringcentral.com for additional information, immediate actions they may take, as well as update on the status of reprovisioning.<\/span><\/p><p><span style=\"color:#000000;\">The majority of RingCentral customers who have completed the carrier required registration process are fully provisioned and able to take advantage of RingCentral\u2019s SMS capabilities, - including the ability to send and receive SMS\/MMS - use SMS for notifications, build SMS automations and programmatic SMS communications, and use SMS for marketing purposes with the appropriate campaign.\u00a0<\/span><\/p><p><span style=\"color:#000000;\">RingCentral is proud to be one of the few UCaaS providers that allows for low volume and standard campaigns across numerous use cases to be registered, as well as providing the largest number of SMS integrations enabling customers to seamlessly integrate SMS capabilities into their CRMs, ecommerce flows, appointment scheduling, productivity tools, websites, and more.<\/span><\/p><p><span style=\"color:#000000;\">Customers may visit <\/span><a href=\"http:\/\/support.ringcentral.com\/sms-registration\"><span style=\"color:#1155cc;\"><u>support.ringcentral.com\/sms-registration<\/u><\/span><\/a><span style=\"color:#000000;\"> for more information on this carrier required registration.<\/span><\/p><p>\u00a0<\/p><p><span style=\"color:#000000;\">*Update as of February 10, 2025: As of February 10, the number of customer accounts that are unregistered for the TCR requirement stands at around 9000. In addition, around 1400 accounts are impacted by the carrier imposed 49-number cap.<\/span><\/p>","url":"\/news-announcements-13\/experiencing-sms-send-failures-what-customers-need-to-know-about-tcr-sms-registration-requirements-10428?postid=33036#post33036","creationDate":"2025-02-08T00:34:40+0000","relativeCreationDate":"13 days ago"},"contentType":"article","type":0,"likes":0,"hasCurrentUserLiked":false,"hasBestAnswer":false},"config":{"selectedTopic":{"url":"https:\/\/community.ringcentral.com\/news-announcements-13\/experiencing-sms-send-failures-what-customers-need-to-know-about-tcr-sms-registration-requirements-10428","title":"Experiencing SMS send failures? What customers need to know about TCR\/ SMS registration requirements.","description":"<p><span style=\"color:#000000;\">If your business is being blocked from sending SMS messages, then you could be out of compliance with carrier SMS registration requirements. On February 3, 2025, aggregators operating on behalf of US mobile carriers began enforcing the blocking of unregistered outbound SMS traffic. This blocking affects non-mobile originating business SMS providers across the industry.\u00a0<\/span><\/p><p><span style=\"color:#000000;\">Since 2022, mobile carriers have required businesses sending non-mobile originating SMS to register their brand and SMS use case (campaign). This includes completing registration through their service provider (CSP), meeting strict requirements set by mobile carriers and Direct Connect Aggregators (DCAs), and receiving approval from the mobile carriers to send messages to consumers on their mobile network. This registration requirement is part of the efforts being taken by the mobile carriers to prevent unwanted messaging.<\/span><\/p><p><span style=\"color:#000000;\">Failure to comply with these requirements means that a business will have their SMS traffic blocked by mobile carriers or DCAs. Over the last several years, RingCentral has repeatedly notified customers via numerous channels, including through email, phone, in-person webinars, and notices posted on RingCentral properties (including in app) of the need to register to avoid having their SMS traffic blocked.<\/span><\/p><p><span style=\"color:#000000;\">To assist customers with completing TCR registration and remediating oversubscribed campaigns, RingCentral set up a dedicated TCR\/ SMS registration hotline, which has been available since February 2023. Customers can call this hotline <strong>(1-888-898-4591, Option 3, Option 1)<\/strong> for extra support with registration and remediation. RingCentral has also worked with upstream providers to ensure that while outbound SMS is blocked, inbound messages will continue to be received by RingCentral\u2019s customers.<\/span><br \/><br \/><span style=\"color:#000000;\">A portion of RingCentral customers - approximately 8,100 accounts - have not completed TCR registration requirements, and are now being impacted. Currently, there are approximately 2,000 customer accounts out of the 8,100 that are in process of being self-registered, which is something RingCentral is unable to do on behalf of customers.\u00a0<\/span><\/p><p><span style=\"color:#000000;\">Approximately 1,300 customers who have registered campaigns have been impacted by the carrier imposed 49-number cap applied to standard campaigns. Customers who have more than 49 numbers in a campaign were advised of the actions needed to become compliant beginning in May 2024. Customers who have not yet received a Number Pool but have more than 49 numbers in a campaign will need to take corrective action.<\/span><\/p><p><span style=\"color:#121212;\">In addition, a small number of RingCentral customers experienced issues with numbers being improperly associated with approved SMS campaigns. This is not due to an outage, but due to a technical issue that has since been identified. RingCentral has communicated with impacted customers and provided a workaround to help customers to resolve the issue. All remaining affected numbers are expected to be re-provisioned with the underlying DCA within 72 hours. Customers may visit status.ringcentral.com for additional information, immediate actions they may take, as well as update on the status of reprovisioning.<\/span><\/p><p><span style=\"color:#000000;\">The majority of RingCentral customers who have completed the carrier required registration process are fully provisioned and able to take advantage of RingCentral\u2019s SMS capabilities, - including the ability to send and receive SMS\/MMS - use SMS for notifications, build SMS automations and programmatic SMS communications, and use SMS for marketing purposes with the appropriate campaign.\u00a0<\/span><\/p><p><span style=\"color:#000000;\">RingCentral is proud to be one of the few UCaaS providers that allows for low volume and standard campaigns across numerous use cases to be registered, as well as providing the largest number of SMS integrations enabling customers to seamlessly integrate SMS capabilities into their CRMs, ecommerce flows, appointment scheduling, productivity tools, websites, and more.<\/span><\/p><p><span style=\"color:#000000;\">Customers may visit <\/span><a href=\"http:\/\/support.ringcentral.com\/sms-registration\"><span style=\"color:#1155cc;\"><u>support.ringcentral.com\/sms-registration<\/u><\/span><\/a><span style=\"color:#000000;\"> for more information on this carrier required registration.<\/span><\/p><p>\u00a0<\/p><p><span style=\"color:#000000;\">*Update as of February 10, 2025: As of February 10, the number of customer accounts that are unregistered for the TCR requirement stands at around 9000. In addition, around 1400 accounts are impacted by the carrier imposed 49-number cap.<\/span><\/p>","id":10428,"featuredImage":"","label":"","replyCount":0,"views":1109,"post":{"id":33036,"author":{"id":14,"url":"\/members\/beckyh-14","name":"BeckyH","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/48b563f1-a47a-4e58-bd9d-7fb58be3ba45.png","userTitle":"Community Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":true,"avatarIcon":"78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","name":"Community Manager"},"userLevel":5,"badges":[{"title":"Official Launch","url":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/438c9771-1fc9-405f-b989-ae9f5bd0cc5b_thumb.png"},{"title":"Partner","url":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/2011c798-a915-4558-8f3d-30a4cd9df88d_thumb.png"}],"isBanned":false},"content":"<p><span style=\"color:#000000;\">If your business is being blocked from sending SMS messages, then you could be out of compliance with carrier SMS registration requirements. On February 3, 2025, aggregators operating on behalf of US mobile carriers began enforcing the blocking of unregistered outbound SMS traffic. This blocking affects non-mobile originating business SMS providers across the industry.\u00a0<\/span><\/p><p><span style=\"color:#000000;\">Since 2022, mobile carriers have required businesses sending non-mobile originating SMS to register their brand and SMS use case (campaign). This includes completing registration through their service provider (CSP), meeting strict requirements set by mobile carriers and Direct Connect Aggregators (DCAs), and receiving approval from the mobile carriers to send messages to consumers on their mobile network. This registration requirement is part of the efforts being taken by the mobile carriers to prevent unwanted messaging.<\/span><\/p><p><span style=\"color:#000000;\">Failure to comply with these requirements means that a business will have their SMS traffic blocked by mobile carriers or DCAs. Over the last several years, RingCentral has repeatedly notified customers via numerous channels, including through email, phone, in-person webinars, and notices posted on RingCentral properties (including in app) of the need to register to avoid having their SMS traffic blocked.<\/span><\/p><p><span style=\"color:#000000;\">To assist customers with completing TCR registration and remediating oversubscribed campaigns, RingCentral set up a dedicated TCR\/ SMS registration hotline, which has been available since February 2023. Customers can call this hotline <strong>(1-888-898-4591, Option 3, Option 1)<\/strong> for extra support with registration and remediation. RingCentral has also worked with upstream providers to ensure that while outbound SMS is blocked, inbound messages will continue to be received by RingCentral\u2019s customers.<\/span><br \/><br \/><span style=\"color:#000000;\">A portion of RingCentral customers - approximately 8,100 accounts - have not completed TCR registration requirements, and are now being impacted. Currently, there are approximately 2,000 customer accounts out of the 8,100 that are in process of being self-registered, which is something RingCentral is unable to do on behalf of customers.\u00a0<\/span><\/p><p><span style=\"color:#000000;\">Approximately 1,300 customers who have registered campaigns have been impacted by the carrier imposed 49-number cap applied to standard campaigns. Customers who have more than 49 numbers in a campaign were advised of the actions needed to become compliant beginning in May 2024. Customers who have not yet received a Number Pool but have more than 49 numbers in a campaign will need to take corrective action.<\/span><\/p><p><span style=\"color:#121212;\">In addition, a small number of RingCentral customers experienced issues with numbers being improperly associated with approved SMS campaigns. This is not due to an outage, but due to a technical issue that has since been identified. RingCentral has communicated with impacted customers and provided a workaround to help customers to resolve the issue. All remaining affected numbers are expected to be re-provisioned with the underlying DCA within 72 hours. Customers may visit status.ringcentral.com for additional information, immediate actions they may take, as well as update on the status of reprovisioning.<\/span><\/p><p><span style=\"color:#000000;\">The majority of RingCentral customers who have completed the carrier required registration process are fully provisioned and able to take advantage of RingCentral\u2019s SMS capabilities, - including the ability to send and receive SMS\/MMS - use SMS for notifications, build SMS automations and programmatic SMS communications, and use SMS for marketing purposes with the appropriate campaign.\u00a0<\/span><\/p><p><span style=\"color:#000000;\">RingCentral is proud to be one of the few UCaaS providers that allows for low volume and standard campaigns across numerous use cases to be registered, as well as providing the largest number of SMS integrations enabling customers to seamlessly integrate SMS capabilities into their CRMs, ecommerce flows, appointment scheduling, productivity tools, websites, and more.<\/span><\/p><p><span style=\"color:#000000;\">Customers may visit <\/span><a href=\"http:\/\/support.ringcentral.com\/sms-registration\"><span style=\"color:#1155cc;\"><u>support.ringcentral.com\/sms-registration<\/u><\/span><\/a><span style=\"color:#000000;\"> for more information on this carrier required registration.<\/span><\/p><p>\u00a0<\/p><p><span style=\"color:#000000;\">*Update as of February 10, 2025: As of February 10, the number of customer accounts that are unregistered for the TCR requirement stands at around 9000. In addition, around 1400 accounts are impacted by the carrier imposed 49-number cap.<\/span><\/p>","url":"\/news-announcements-13\/experiencing-sms-send-failures-what-customers-need-to-know-about-tcr-sms-registration-requirements-10428?postid=33036#post33036","creationDate":"2025-02-08T00:34:40+0000","relativeCreationDate":"13 days ago"},"contentType":"article","type":0,"likes":0,"hasCurrentUserLiked":false,"hasBestAnswer":false},"backgroundColorDisplay":"config--main-color-brand","enablePicker":false,"hideSpacingWithUpperWidget":true,"paddingToTopAndBottom":false,"activeSection":"Style","textColor":"#ffffff"},"phrases":{"Forum":{"{n} year|{n} years":"{n} year|{n} years","{n} month|{n} months":"{n} month|{n} months","{n} day|{n} days":"{n} day|{n} days","{n} hour|{n} hours":"{n} hour|{n} hours","{n} minute|{n} minutes":"{n} minute|{n} minutes","just":"just now","{plural} ago":"{plural} ago"}}}"><section class="topic_banner qa-topic_banner-container homepage-widget-wrapper homepage-widget-wrapper--no-spacing" style="background-color: var(--config--main-color-brand);"><div class="sitewidth"><div class="col"><div class="topic-banner_wrapper featuredBanner"><a class="banner-notification_url" aria-labelledby="banner-data" href="https://community.ringcentral.com/news-announcements-13/experiencing-sms-send-failures-what-customers-need-to-know-about-tcr-sms-registration-requirements-10428"></a><div id="banner-data" class="box banner-notification notification notification_custom"><div class="box__content box__pad"><p class="notification-title"><span style="color: #ffffff;" class="notification-link">Experiencing SMS send failures? What customers need to know about TCR/ SMS registration requirements...</span></p><span class="thread-meta-item"><div class="avatar avatar avatar--S" style="float: none;"><div class="profilepicture qa-profile-picture"><a class="default-avatar-link qa-topic-meta-last-user-icon" href="/members/beckyh-14" rel="noreferrer"><img role="img" src="https://uploads-us-west-2.insided.com/ringcentral-en/icon/200x200/48b563f1-a47a-4e58-bd9d-7fb58be3ba45.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/ringcentral-en/icon/200x200/48b563f1-a47a-4e58-bd9d-7fb58be3ba45.png" style="width: 100%;" title alt="BeckyH" /><div class="profilelabel qa-profile-label"><img src="https://uploads-us-west-2.insided.com/ringcentral-en/attachment/78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png" alt="Community Manager" title="Community Manager" /></div></a></div></div><span class="notification-link"><span style="color: #ffffff;" class="thread-meta-item__date">13 days ago</span></span></span></div></div></div></div></div></section></div> </div> </div> <div class="widget-container widget-container--hero_banner widget-container--index-4" data-idx="4"> <div class="widget-placeholder"> <div data-preact="destination/modules/Navigation/WidgetGenericHero/index.sync" class="" data-props="{"heroImage":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/eef2790c-f174-4ade-b9c6-9cfbebc1e2b6.png","headline":"Welcome to our success Hub!","title":"Welcome to the RingCentral Community","subtitle":"Ask questions, learn from others, and grow your expertise","backgroundColor":"#f1efec","backgroundColorDisplay":"solid_color","enablePicker":false,"align":"left","hideSpacingWithUpperWidget":true,"paddingToTopAndBottom":false,"activeSection":"Style","titleColorDisplay":"config-header-color","subtitleColorDisplay":"config-header-color","isFederatedSalesforceSearch":false,"isFederatedSkilljarSearch":false,"isFederatedFreshdeskSearch":false,"aiSearchSummary":false,"searchRevamp":false}"><section class="generic_hero qa-generic_hero-container homepage-widget-wrapper homepage-widget-wrapper--no-side-margins homepage-widget-wrapper--no-spacing" style="background-color: #f1efec;" data-entity="GenericHero" data-bounded-context="Search"><div class="sitewidth"><div class="col"><div class="forum-featured-image" style="background-color: transparent;background-image: url(https://uploads-us-west-2.insided.com/ringcentral-en/attachment/eef2790c-f174-4ade-b9c6-9cfbebc1e2b6.png)"><div class="forum-featured-image__content brand-hero"><div class="sitewidth"><div class="col col--main has--side"><div class="forum-list-view-spacing forum-list-view-spacing--v qa-subForum-header"><h1 class="thread-list-view-title brand-hero-title qa-page-title" style="color: var(--config-header-color);">Welcome to the RingCentral Community</h1><p class="forum-list-view-description brand-hero-subtitle qa-subforum-description" style="color: var(--config-header-color);">Ask questions, learn from others, and grow your expertise</p><div class="searchbar-in-hero"><div data-preact="algolia/components/SearchForm" data-props="{"isUserGuest":true,"isFederatedSalesforceSearch":false,"isFederatedSkilljarSearch":false,"isFederatedFreshdeskSearch":false}"><form method="get" action="/search/index" data-bounded-context="Search"><div class="searchbox searchbox--large qa-search-area"><div class="searchbox__input algolia-search--forum qa-menu-search-input"><div class="search-box"><button type="submit" aria-label="Enter" class="search-box__submit" data-toggle="button"><svg aria-hidden="true" width="16" height="16" class viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><path d="M15.5 14H14.71L14.43 13.73C15.41 12.59 16 11.11 16 9.5C16 5.91 13.09 3 9.5 3C5.91 3 3 5.91 3 9.5C3 13.09 5.91 16 9.5 16C11.11 16 12.59 15.41 13.73 14.43L14 14.71V15.5L19 20.49L20.49 19L15.5 14ZM9.5 14C7.01 14 5 11.99 5 9.5C5 7.01 7.01 5 9.5 5C11.99 5 14 7.01 14 9.5C14 11.99 11.99 14 9.5 14Z" fill="currentColor"></path></svg></button><input aria-label="Search" type="search" placeholder autocomplete="off" autocorrect="off" autocapitalize="off" data-track-type="click keydown" data-element-name="Search input" data-event-filter="enterKeydownFilter" class="search-box__input" /><button type="reset" aria-label="Clear search" class="search-box__reset" style="opacity: 0;" data-toggle="button"><svg aria-hidden="true" width="16" height="16" viewBox="0 0 16 16" fill="none" class><path d="M8.00065 1.33334C4.31398 1.33334 1.33398 4.31334 1.33398 8.00001C1.33398 11.6867 4.31398 14.6667 8.00065 14.6667C11.6873 14.6667 14.6673 11.6867 14.6673 8.00001C14.6673 4.31334 11.6873 1.33334 8.00065 1.33334ZM11.334 10.3933L10.394 11.3333L8.00065 8.94001L5.60732 11.3333L4.66732 10.3933L7.06065 8.00001L4.66732 5.60668L5.60732 4.66668L8.00065 7.06001L10.394 4.66668L11.334 5.60668L8.94065 8.00001L11.334 10.3933Z" fill="currentColor"></path></svg></button></div></div></div></form></div></div></div></div></div></div></div></div></div></section></div> </div> </div> <div class="widget-container widget-container--quick_links widget-container--index-5" data-idx="5"> <div class="widget-placeholder"> <div data-preact="destination/modules/Navigation/quick-links/QuickLinksContainer.sync" class="" data-props="{"data":[{"title":"Ask the Community","url":"https:\/\/community.ringcentral.com\/community","description":"Start discussions, ask questions, get answers","openNewTab":false,"imageSrc":null,"iconSrc":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/1141497f-1c35-4e5f-bf8d-1434dd9ea5d4_thumb.png","icon_src":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/dce414ea-a883-47ed-b67e-868912e6abd0_thumb.png","image_src":null,"target":false},{"title":"Search the Help Center","url":"https:\/\/support.ringcentral.com","description":"Read product guides and how-to's","openNewTab":true,"imageSrc":null,"iconSrc":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/b7531d3e-95e0-4fdf-8635-891b9d2b57be_thumb.png","icon_src":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/812e8367-9f97-4911-8b4b-17abc6d48414_thumb.png","image_src":null,"target":false},{"title":"Submit an idea","url":"https:\/\/ideas.ringcentral.com","description":"Vote on product feature requests","openNewTab":true,"imageSrc":null,"iconSrc":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/9d86e66a-1147-4835-94dd-7f8b7a0f56d9_thumb.png","icon_src":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/758eddfa-e6d8-4397-8894-e18e4b50cec8_thumb.png","image_src":null,"target":false},{"title":"Still need help?","url":"https:\/\/support.ringcentral.com\/contact-numbers.html","description":"Create a case with Support","openNewTab":true,"imageSrc":null,"iconSrc":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/2ac0da8f-f66b-4796-b096-821c56ddc290_thumb.png"}],"config":{"quickLinks":[{"title":"Ask the Community","url":"https:\/\/community.ringcentral.com\/community","description":"Start discussions, ask questions, get answers","openNewTab":false,"imageSrc":null,"iconSrc":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/1141497f-1c35-4e5f-bf8d-1434dd9ea5d4_thumb.png","icon_src":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/dce414ea-a883-47ed-b67e-868912e6abd0_thumb.png","image_src":null,"target":false},{"title":"Search the Help Center","url":"https:\/\/support.ringcentral.com","description":"Read product guides and how-to's","openNewTab":true,"imageSrc":null,"iconSrc":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/b7531d3e-95e0-4fdf-8635-891b9d2b57be_thumb.png","icon_src":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/812e8367-9f97-4911-8b4b-17abc6d48414_thumb.png","image_src":null,"target":false},{"title":"Submit an idea","url":"https:\/\/ideas.ringcentral.com","description":"Vote on product feature requests","openNewTab":true,"imageSrc":null,"iconSrc":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/9d86e66a-1147-4835-94dd-7f8b7a0f56d9_thumb.png","icon_src":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/758eddfa-e6d8-4397-8894-e18e4b50cec8_thumb.png","image_src":null,"target":false},{"title":"Still need help?","url":"https:\/\/support.ringcentral.com\/contact-numbers.html","description":"Create a case with Support","openNewTab":true,"imageSrc":null,"iconSrc":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/2ac0da8f-f66b-4796-b096-821c56ddc290_thumb.png"}],"enableBorder":false,"borderRadius":4,"selectedCardsPerRow":"4","title":"","enablePicker":false,"hideSpacingWithUpperWidget":false,"paddingToTopAndBottom":true,"activeSection":"Style","backgroundColor":"#ffffff","backgroundColorDisplay":"none","titleColorDisplay":"config--main-color-night","subtitleColorDisplay":"config--main-color-night","selectedMobileLayout":"horizontallyScrollable"},"title":"","isNested":null}"><section class="full-width Template-brand-featured qa-quicklinks-container quicklinks-wrapper custom-quicklink quick_links qa-quick_links-container homepage-widget-wrapper widget-container-spacing"><div class="sitewidth"><div class="col"><div class="content--centered quicklink__container horizontally-scrollable"><article class="featured-topic quicklink__box card-widget-wrapper quicklink-icon" style="--cards-per-row: 4"><a href="https://community.ringcentral.com/community" class="quicklink__url" tabIndex="0" target><figure class="figure-padding__icon"><div role="img" aria-label class="lazy padding__icon quicklink__hero" data-src="https://uploads-us-west-2.insided.com/ringcentral-en/attachment/1141497f-1c35-4e5f-bf8d-1434dd9ea5d4_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/ringcentral-en/attachment/1141497f-1c35-4e5f-bf8d-1434dd9ea5d4_thumb.png"> </div></figure><div class="quicklink__title"><header><h3 class="h3 card-widget-title">Ask the Community</h3></header><p class="text--meta card-widget-text">Start discussions, ask questions, get answers</p></div></a></article><article class="featured-topic quicklink__box card-widget-wrapper quicklink-icon" style="--cards-per-row: 4"><a href="https://support.ringcentral.com" class="quicklink__url" tabIndex="0" target="_blank"><figure class="figure-padding__icon"><div role="img" aria-label class="lazy padding__icon quicklink__hero" data-src="https://uploads-us-west-2.insided.com/ringcentral-en/attachment/b7531d3e-95e0-4fdf-8635-891b9d2b57be_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/ringcentral-en/attachment/b7531d3e-95e0-4fdf-8635-891b9d2b57be_thumb.png"> </div></figure><div class="quicklink__title"><header><h3 class="h3 card-widget-title">Search the Help Center</h3></header><p class="text--meta card-widget-text">Read product guides and how-to's</p></div></a></article><article class="featured-topic quicklink__box card-widget-wrapper quicklink-icon" style="--cards-per-row: 4"><a href="https://ideas.ringcentral.com" class="quicklink__url" tabIndex="0" target="_blank"><figure class="figure-padding__icon"><div role="img" aria-label class="lazy padding__icon quicklink__hero" data-src="https://uploads-us-west-2.insided.com/ringcentral-en/attachment/9d86e66a-1147-4835-94dd-7f8b7a0f56d9_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/ringcentral-en/attachment/9d86e66a-1147-4835-94dd-7f8b7a0f56d9_thumb.png"> </div></figure><div class="quicklink__title"><header><h3 class="h3 card-widget-title">Submit an idea</h3></header><p class="text--meta card-widget-text">Vote on product feature requests</p></div></a></article><article class="featured-topic quicklink__box card-widget-wrapper quicklink-icon" style="--cards-per-row: 4"><a href="https://support.ringcentral.com/contact-numbers.html" class="quicklink__url" tabIndex="0" target="_blank"><figure class="figure-padding__icon"><div role="img" aria-label class="lazy padding__icon quicklink__hero" data-src="https://uploads-us-west-2.insided.com/ringcentral-en/attachment/2ac0da8f-f66b-4796-b096-821c56ddc290_thumb.png" style="background-image: https://uploads-us-west-2.insided.com/ringcentral-en/attachment/2ac0da8f-f66b-4796-b096-821c56ddc290_thumb.png"> </div></figure><div class="quicklink__title"><header><h3 class="h3 card-widget-title">Still need help?</h3></header><p class="text--meta card-widget-text">Create a case with Support</p></div></a></article></div></div></div></section></div> </div> </div> <div class="widget-container widget-container--container_2_1 widget-container--index-6" data-idx="6"> <div class="widget-placeholder"> <div class="full-width Template-content"><div class="sitewidth custom-content-stream_with_sidebar homepage-widget-wrapper widget-wrapper" ><div class="col col--main has--side qa-div-main custom-content-stream widget-container--container-2-1-column_1"><div class="widget-container widget-container--category_and_topics_stream_only widget-container--container-2-1-column_1-index-0" data-idx="0"><div class="widget-placeholder"><div data-preact="widget-category-and-topic-stream/index" class="" data-props="{"title":"","subtitle":null,"config":{"tabs":[{"phrase_suffix":"recent_active","enabled":true,"class":"branded\/_index-recent-topics","collapsed":false,"phrase":"Recent activity"},{"phrase_suffix":"unanswered","enabled":true,"class":"branded\/_index-unanswered-topics","collapsed":false,"phrase":"Help others"},{"phrase_suffix":"categories","enabled":true,"class":"_index-forums","collapsed":false,"phrase":"Categories"}],"title":"","backgroundColor":"#ffffff","backgroundColorDisplay":"solid_color","enablePicker":false,"hideSpacingWithUpperWidget":false,"paddingToTopAndBottom":false,"activeSection":"Style"},"backgroundColor":"#ffffff","backgroundColorDisplay":"solid_color","tabs":[{"phrase_suffix":"recent_active","enabled":true,"class":"branded\/_index-recent-topics","collapsed":false,"phrase":"Recent activity"},{"phrase_suffix":"unanswered","enabled":true,"class":"branded\/_index-unanswered-topics","collapsed":false,"phrase":"Help others"},{"phrase_suffix":"categories","enabled":true,"class":"_index-forums","collapsed":false,"phrase":"Categories"}],"categoriesV2":[{"id":4,"type":0,"title":"Ask The Community","description":"Ask questions, learn from others, and grow your expertise","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":5,"type":0,"title":"Developer Platform, APIs, & Integrations","description":"Connect with your fellow developers! ","thumbnailImage":"d3f2cd00-80c3-4cff-b77a-9b68d3e8f5bc_thumb.png","parentId":4,"isContainer":false,"children":[],"visibleTopicsCount":3590,"url":"https:\/\/community.ringcentral.com\/developer-platform-apis-integrations-5"},{"id":6,"type":0,"title":"RingEX: Phone, SMS, & Fax","description":"Have questions about RingEX? Ask here for phone, texting, and fax support! ","thumbnailImage":"398bc9ea-d20b-4f7b-9faf-45fd0b97d21f_thumb.png","parentId":4,"isContainer":false,"children":[],"visibleTopicsCount":3638,"url":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6"},{"id":7,"type":0,"title":"RingEX: Team Messaging, Calendar, & Tasks","description":"Your destination for RingEX team chat and messaging questions!","thumbnailImage":"7f760efa-285c-4f4c-90be-ef8cffe227b7_thumb.png","parentId":4,"isContainer":false,"children":[],"visibleTopicsCount":222,"url":"https:\/\/community.ringcentral.com\/ringex-team-messaging-calendar-tasks-7"},{"id":8,"type":0,"title":"Video, Meetings, Webinar, Rooms, & RingCentral Events","description":"Ask your questions about RingEX Video Meetings, Rooms, and RingCentral Events here! ","thumbnailImage":"3d862c3a-fad4-4b39-822a-0319b76e0bcb_thumb.png","parentId":4,"isContainer":false,"children":[],"visibleTopicsCount":571,"url":"https:\/\/community.ringcentral.com\/video-meetings-webinar-rooms-ringcentral-events-8"},{"id":9,"type":0,"title":"Admin Portal & Account Management","description":"Questions about billing, user management, and more? Ask away! ","thumbnailImage":"f8371950-ac0e-4dbf-b883-e21d24bac004_thumb.png","parentId":4,"isContainer":false,"children":[],"visibleTopicsCount":697,"url":"https:\/\/community.ringcentral.com\/admin-portal-account-management-9"},{"id":10,"type":0,"title":"Analytics & Reporting","description":"Get support on Analytics and Reporting questions here. ","thumbnailImage":"53b809ad-70ea-4274-8588-4dd6c86e9964_thumb.png","parentId":4,"isContainer":false,"children":[],"visibleTopicsCount":156,"url":"https:\/\/community.ringcentral.com\/analytics-reporting-10"},{"id":11,"type":0,"title":"Contact Center & RingCX","description":"Questions about Contact Center setup or RingCX features? Ask here! ","thumbnailImage":"a870a3ee-63df-49bf-949f-5d1904621c8c_thumb.png","parentId":4,"isContainer":false,"children":[],"visibleTopicsCount":86,"url":"https:\/\/community.ringcentral.com\/contact-center-ringcx-11"},{"id":19,"type":0,"title":"AI Assistant","description":"Ask your questions about RingEX AI Assistant and RingSense! ","thumbnailImage":"834c46e9-7c4a-4cb5-b459-4e317ea38362_thumb.png","parentId":4,"isContainer":false,"children":[],"visibleTopicsCount":12,"url":"https:\/\/community.ringcentral.com\/ai-assistant-19"}],"language":"en","visibleTopicsCount":8972,"containerCategoriesCount":0,"contentCategoriesCount":8,"url":"https:\/\/community.ringcentral.com\/ask-the-community-4"},{"id":12,"type":0,"title":"Community Announcements","description":"-","thumbnailImage":null,"parentId":null,"isContainer":true,"children":[{"id":13,"type":0,"title":"News & Announcements","description":"Learn the latest on RingCentral and the Community. ","thumbnailImage":"bb057e8f-a973-4227-b14a-185eb2c663c6_thumb.png","parentId":12,"isContainer":false,"children":[],"visibleTopicsCount":301,"url":"https:\/\/community.ringcentral.com\/news-announcements-13"},{"id":18,"type":0,"title":"Getting Started","description":"Learn how to optimize your Community experience! ","thumbnailImage":"44906c20-e341-4e8f-a1c4-9bed61df4ec6_thumb.png","parentId":12,"isContainer":false,"children":[],"visibleTopicsCount":6,"url":"https:\/\/community.ringcentral.com\/getting-started-18"}],"language":"en","visibleTopicsCount":307,"containerCategoriesCount":0,"contentCategoriesCount":2,"url":"https:\/\/community.ringcentral.com\/community-announcements-12"}],"selectedCategoryList":null,"collapsed":null,"displayUnreadPostCount":false,"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/","unansweredTopicsQuery":{"sort":{"lastActivityAt":"desc"},"pagination":{"page":1,"pageSize":10},"filters":{"bestAnswer":false,"contentType":["question"],"category":null}},"recentlyActiveTopicsQuery":{"sort":{"lastActivityAt":"desc"},"pagination":{"page":1,"pageSize":10},"filters":{"category":null}},"phrases":{"Forum":{"knowledgebase.category":"Category|Categories","forum.expand.trigger":"Collapse or expand","forumList.meta.counter.topic":"{n} Question|{n} Questions","forumList.meta.counter.post":"{n} Reply|{n} Replies","forumList.meta.counter.topic.user.new":"{n} new","forumList.meta.counter.post.user.new":"{n} new","Mark forums as read":"Mark forums as read"}},"unAnsweredTopics":{"isGuest":true,"tab":"Help Others","requestUrl":"\/contentNavigation\/topics","query":{"sort":{"lastActivityAt":"desc"},"pagination":{"page":1,"pageSize":10},"filters":{"bestAnswer":false,"contentType":["question"],"category":null}},"translations":{"Custom":{"in":"in"},"Forum":{"vraag":"Question","topic.form.type.discussion.label":"Conversation","forumList.meta.counter.post.user.new":"{n} new","Sticky":"Sticky","Show more":"Show more activity"}},"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/","topics":[{"categoryUrl":"https:\/\/community.ringcentral.com\/developer-platform-apis-integrations-5","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/developer-platform-apis-integrations-5\/ringcentral-app-connect-not-automatically-logging-calls-into-clio-communications-tab-10501"},"id":"9962","publicId":"10501","title":"RingCentral app connect not automatically logging calls into Clio communications tab","content":"<p>RingCentral app connect not automatically logging calls into Clio communications tab<\/p>","categoryName":"Developer Platform, APIs, & Integrations","categoryId":"5","contentType":"question","featuredImage":"","likes":0,"views":3,"votes":0,"replyCount":1,"publishedAt":"2025-02-20T21:03:21+00:00","lastActivityAt":"2025-02-21T01:30:45+00:00","lastContributor":{"id":"2429","username":"dakong","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/33068541-36ab-43ec-aadc-5de9d226067c.png"},"lastPostId":22245,"author":{"id":"70978","username":"Will C.","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"14 hours ago","lastReplyPublicId":"33322"},{"categoryUrl":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6\/how-do-we-setup-inbound-calls-to-ring-only-the-desktop-phone-10503"},"id":"9963","publicId":"10503","title":"How do we setup inbound calls to ring only the desktop phone","content":"<p>Inbound calls to our main line ring a call queue of four people. We would prefer that a call to the main line causes ONLY the\u00a0desktop handsets to ring. However, if there is an inbound call to a direct extension, we want the app and the handset to ring. I found some year-old threads that discuss this, but the admin settings seemed to have changed and the\u00a0solutions are no longer viable.\u00a0<\/p>","categoryName":"RingEX: Phone, SMS, & Fax","categoryId":"6","contentType":"question","featuredImage":"","likes":0,"views":7,"votes":0,"replyCount":0,"publishedAt":"2025-02-20T23:17:48+00:00","lastActivityAt":"2025-02-20T23:17:48+00:00","lastContributor":{"id":"71109","username":"nkastner","avatar":""},"lastPostId":0,"author":{"id":"71109","username":"nkastner","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"16 hours ago"},{"categoryUrl":"https:\/\/community.ringcentral.com\/admin-portal-account-management-9","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/admin-portal-account-management-9\/adding-a-3rd-party-phone-as-a-physical-extension-that-rings-the-primary-number-10499"},"id":"9961","publicId":"10499","title":"Adding a 3rd party phone as a physical extension that rings the primary number","content":"<p>I had no problem adding the first 3rd party phone. I would like to add a phone that rings the main and only number when I am at home. I get stuck when I am trying to add a new 3rd party device when it comes to assigning a number. Since I only have the one number I can get no further. This should be a straight forward thing but it isn\u2019t. Can someone point me to how to accomplish this.\u00a0<\/p>","categoryName":"Admin Portal & Account Management","categoryId":"9","contentType":"question","featuredImage":"","likes":0,"views":18,"votes":0,"replyCount":5,"publishedAt":"2025-02-20T17:44:29+00:00","lastActivityAt":"2025-02-20T21:51:04+00:00","lastContributor":{"id":"70523","username":"Zarthan","avatar":""},"lastPostId":22244,"author":{"id":"70523","username":"Zarthan","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"17 hours ago","lastReplyPublicId":"33319"},{"categoryUrl":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6\/how-do-i-transfer-my-main-number-to-an-external-number-326"},"id":"324","publicId":"326","title":"How do I transfer my main number to an external number?","content":"<p>I need to transfer the company main number to an external number<\/p>","categoryName":"RingEX: Phone, SMS, & Fax","categoryId":"6","contentType":"question","featuredImage":"","likes":2,"views":2053,"votes":0,"replyCount":8,"publishedAt":"2023-04-24T18:28:13+00:00","lastActivityAt":"2025-02-20T19:51:50+00:00","lastContributor":{"id":"69642","username":"Problem Solver","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/2c5c6a86-9f21-4918-984e-442639876a94.png"},"lastPostId":22239,"author":{"id":"9284","username":"kreid","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"19 hours ago","lastReplyPublicId":"33311"},{"categoryUrl":"https:\/\/community.ringcentral.com\/contact-center-ringcx-11","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/contact-center-ringcx-11\/how-to-upload-voicemail-prompts-for-incontact-call-center-9801"},"id":"9407","publicId":"9801","title":"How to upload voicemail prompts for InContact call center","content":"<p>Hello,<\/p><p>We have an InContact call center integrated with RingCentral for our enterprise. The prior VOIP admin did not upload the voicemail prompts at the time of inception, this was handled by the project team from RC. I need to update these prompts this weekend but am not entirely sure how to do so. I see an Upload Files entry under the ACD heading, Browse ACD file sub-section, Prompts in the file subsystem but was unsure how to upload the new files, do I just name them the same as the existing prompts or where\/how do I choose to use the new prompts?<\/p>","categoryName":"Contact Center & RingCX","categoryId":"11","contentType":"question","featuredImage":"","likes":0,"views":43,"votes":0,"replyCount":3,"publishedAt":"2024-09-10T17:52:27+00:00","lastActivityAt":"2025-02-20T19:32:02+00:00","lastContributor":{"id":"71178","username":"TASHANA","avatar":""},"lastPostId":22238,"author":{"id":"69961","username":"AndrewR-THG","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"20 hours ago","lastReplyPublicId":"33310"},{"categoryUrl":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6\/do-not-accept-queue-calls-10104"},"id":"9635","publicId":"10104","title":"Do Not Accept Queue Calls","content":"<p>As of last Friday, my agents started receiving an error message when they try to log out of the queue.<\/p><p>\u201cSorry, something went wrong on our end, we weren't able to update the queue call settings. Try again later.\u201d Does anyone know why or have a solution for this? Please help!<\/p>","categoryName":"RingEX: Phone, SMS, & Fax","categoryId":"6","contentType":"question","featuredImage":"","likes":0,"views":304,"votes":0,"replyCount":20,"publishedAt":"2024-11-13T17:53:30+00:00","lastActivityAt":"2025-02-20T19:18:26+00:00","lastContributor":{"id":"4","username":"Mary-Community_Moderator","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/73f67ce5-f872-4a4c-ad4c-c15555bd9e71.png"},"lastPostId":22237,"author":{"id":"17865","username":"Alycia408628026","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"20 hours ago","lastReplyPublicId":"33309"},{"categoryUrl":"https:\/\/community.ringcentral.com\/developer-platform-apis-integrations-5","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/developer-platform-apis-integrations-5\/issue-with-createsipregistration-api-device-restriction-transport-protocol-errors-10485"},"id":"9949","publicId":"10485","title":"Issue with createSIPRegistration API - Device Restriction & Transport Protocol Errors","content":"<p>I am experiencing issues with the <code>createSIPRegistration<\/code> API when attempting to register a SIP device using the following endpoint: <a href=\"https:\/\/developers.ringcentral.com\/api-reference\/Device-SIP-Registration\/createSIPRegistration\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">createSIPRegistration API<\/a>.<\/p><h3><strong>Issue Details:<\/strong><\/h3><ol start=\"1\"><li>\t<p><strong>Error when passing <\/strong><code><strong>device.id<\/strong><\/code><strong> in the request body:<\/strong><\/p>\t<ul><li>\t\t<p>Request fails with the following error:<\/p>\t\t<\/li>\t<\/ul><pre><code>{<br \/> \"errorCode\": \"SPR-123\",<br \/> \"message\": \"device is not allowed for Web.\",<br \/> \"errors\": [<br \/> {<br \/> \"errorCode\": \"SPR-123\",<br \/> \"message\": \"device is not allowed for Web.\",<br \/> \"applicationType\": \"Web\",<br \/> \"parameterName\": \"device\"<br \/> }<br \/> ],<br \/> \"applicationType\": \"Web\",<br \/> \"parameterName\": \"device\"<br \/>}<\/code><\/pre>\t<\/li>\t<li>\t<p><strong>Error when not passing <\/strong><code><strong>device.id<\/strong><\/code><strong> and setting <\/strong><code><strong>sipInfo.transport<\/strong><\/code><strong> as TCP or TLS:<\/strong><\/p>\t<ul><li>\t\t<p>Response: <code>503 Service Unavailable<\/code>.<\/p>\t\t<\/li>\t<\/ul><\/li>\t<li>\t<p><strong>Error when setting <\/strong><code><strong>sipInfo.transport<\/strong><\/code><strong> as UDP:<\/strong><\/p>\t<ul><li>\t\t<p>Request fails with the following error:<\/p>\t\t<\/li>\t<\/ul><pre><code>{<br \/> \"errorCode\": \"SPR-112\",<br \/> \"message\": \"Client edition is not compatible with current Brand\",<br \/> \"errors\": [<br \/> {<br \/> \"errorCode\": \"SPR-112\",<br \/> \"message\": \"Client edition is not compatible with current Brand\"<br \/> }<br \/> ]<br \/>}<\/code><\/pre>\t<\/li>\t<li>\t<p><strong>Working case:<\/strong><\/p>\t<ul><li>\t\t<p>When using <code>WSS<\/code> as <code>sipInfo.transport<\/code>, the registration succeeds.<\/p>\t\t<\/li>\t\t<li>\t\t<p>However, my third-party service (LiveKit) only supports <code>TCP<\/code>, <code>TLS<\/code>, and <code>UDP<\/code>.<\/p>\t\t<\/li>\t<\/ul><\/li><\/ol><h3><strong>Suspected Cause:<\/strong><\/h3><p>I believe these issues may be related to my device type, but I haven't found a way to modify or resolve the issue.<\/p><h3><strong>Questions &amp; Assistance Needed:<\/strong><\/h3><ol start=\"1\"><li>\t<p>How can I change my device type to ensure compatibility with Web-based SIP registration?<\/p>\t<\/li>\t<li>\t<p>Is there a specific configuration required to use <code>TCP<\/code>, <code>TLS<\/code>, or <code>UDP<\/code> transport successfully?<\/p>\t<\/li>\t<li>\t<p>Are there any restrictions on device compatibility that prevent using non-WSS transports?<\/p>\t<\/li><\/ol><p>Any guidance or suggested solutions would be greatly appreciated. Thank you for your support!<\/p><p>\u00a0<\/p>","categoryName":"Developer Platform, APIs, & Integrations","categoryId":"5","contentType":"question","featuredImage":"","likes":0,"views":41,"votes":0,"replyCount":5,"publishedAt":"2025-02-19T06:41:07+00:00","lastActivityAt":"2025-02-20T18:57:37+00:00","lastContributor":{"id":"16","username":"Tyler850957020","avatar":""},"lastPostId":22236,"author":{"id":"71164","username":"asad","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"20 hours ago","lastReplyPublicId":"33308"},{"categoryUrl":"https:\/\/community.ringcentral.com\/contact-center-ringcx-11","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/contact-center-ringcx-11\/cancelling-a-requeued-call-10487"},"id":"9951","publicId":"10487","title":"Cancelling a requeued call","content":"<p>In Ring CX, is there anyway to cancel a \u2018queued\u2019 call. If I have an end user on the phone, attempt to queue the call through to another department and tick \u2018stay on call\u2019, if that department dont answer the call, we seem to be stuck in an eternal loop on being on the call to the end user and a beeping noise because the call is still queued in the background. If I hang up, the end user goes into the queue on their own to the department that aren\u2019t answering. The only way for the call to end is for the end user to end the call. I simply want to be able to cancel the requeue and stay on the call with the customer.\u00a0<\/p>","categoryName":"Contact Center & RingCX","categoryId":"11","contentType":"question","featuredImage":"","likes":0,"views":33,"votes":0,"replyCount":3,"publishedAt":"2025-02-19T14:19:04+00:00","lastActivityAt":"2025-02-20T18:47:17+00:00","lastContributor":{"id":"14","username":"BeckyH","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/48b563f1-a47a-4e58-bd9d-7fb58be3ba45.png"},"lastPostId":22235,"author":{"id":"71166","username":"DBarrington","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"20 hours ago","lastReplyPublicId":"33307"},{"categoryUrl":"https:\/\/community.ringcentral.com\/admin-portal-account-management-9","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/admin-portal-account-management-9\/unable-to-connect-to-assigned-account-manager-10496"},"id":"9960","publicId":"10496","title":"Unable to connect to assigned account manager","content":"<p>I need assistance in getting in contact with\u00a0my account manager\u00a0or someone that\u2019ll respond.<\/p><p>Over the last year, I\u2019ve been in contact with an assigned account manager, on numerous occasions communication between my team, and myself has broken down completely - we\u2019ve been left in the dark for weeks on multiple occasions. I can highlight one occasion of being provided with numbers that are completely unusable for us\u00a0<\/p><p>\u00a0<\/p><p>This is a recurring theme with RingCentral and is proving to be very disappointing.<\/p>","categoryName":"Admin Portal & Account Management","categoryId":"9","contentType":"question","featuredImage":"","likes":0,"views":9,"votes":0,"replyCount":1,"publishedAt":"2025-02-20T16:11:43+00:00","lastActivityAt":"2025-02-20T17:47:30+00:00","lastContributor":{"id":"14","username":"BeckyH","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/48b563f1-a47a-4e58-bd9d-7fb58be3ba45.png"},"lastPostId":22233,"author":{"id":"33402","username":"abubakar-suleiman","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"21 hours ago","lastReplyPublicId":"33304"},{"categoryUrl":"https:\/\/community.ringcentral.com\/developer-platform-apis-integrations-5","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/developer-platform-apis-integrations-5\/i-wrote-a-script-that-uses-sms-perfectly-and-auth-token-works-fine-on-my-personal-number-however-i-can-t-sms-out-of-a-group-number-that-i-am-part-of-what-do-i-need-to-check-10495"},"id":"9959","publicId":"10495","title":"I wrote a script that uses SMS perfectly and auth token works fine on my personal number. However, I can't sms out of a group number that I am part of. What do I need to check?","content":"<p>Pretty much as the title says.\u00a0\u00a0<\/p><p>If my personal number is 555-555-5555 in the script, the SMS goes through.<\/p><p>\u00a0<\/p><p>I am part of a group that has the number of 999-999-9999.\u00a0 If I switch to that number, it breaks permissions in the script.\u00a0\u00a0<\/p><p>Here\u2019s the response paste after my access token.\u00a0\u00a0<\/p><p>SMS Response: {<br \/>\u00a0 \"errorCode\" : \"FeatureNotAvailable\",<br \/>\u00a0 \"message\" : \"Phone number doesn't belong to extension\",<br \/>\u00a0 \"errors\" : [ {<br \/>\u00a0 \u00a0 \"errorCode\" : \"MSG-304\",<br \/>\u00a0 \u00a0 \"message\" : \"Phone number doesn't belong to extension\"<br \/>\u00a0 } ]<br \/>}<br \/>Error sending SMS: Phone number doesn't belong to extension<br \/>\u00a0<\/p>","categoryName":"Developer Platform, APIs, & Integrations","categoryId":"5","contentType":"question","featuredImage":"","likes":0,"views":4,"votes":0,"replyCount":0,"publishedAt":"2025-02-20T15:47:31+00:00","lastActivityAt":"2025-02-20T15:47:31+00:00","lastContributor":{"id":"59244","username":"josh-villalobos","avatar":""},"lastPostId":0,"author":{"id":"59244","username":"josh-villalobos","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"23 hours ago"}],"authors":{"4":{"id":4,"url":"\/members\/mary-community-moderator-4","name":"Mary-Community_Moderator","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/73f67ce5-f872-4a4c-ad4c-c15555bd9e71.png","userTitle":"Community Manager","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/438c9771-1fc9-405f-b989-ae9f5bd0cc5b_thumb.png","title":"Official Launch"}],"isBanned":false,"rank":{"avatarIcon":"78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","isBold":true,"isItalic":false,"isUnderline":true,"icon":null,"iconUrl":null,"name":"Community Manager","color":""},"postCount":2276},"14":{"id":14,"url":"\/members\/beckyh-14","name":"BeckyH","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/48b563f1-a47a-4e58-bd9d-7fb58be3ba45.png","userTitle":"Community Manager","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/438c9771-1fc9-405f-b989-ae9f5bd0cc5b_thumb.png","title":"Official Launch"},{"url":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/2011c798-a915-4558-8f3d-30a4cd9df88d_thumb.png","title":"Partner"}],"isBanned":false,"rank":{"avatarIcon":"78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","isBold":true,"isItalic":false,"isUnderline":true,"icon":null,"iconUrl":null,"name":"Community Manager","color":""},"postCount":701},"16":{"id":16,"url":"\/members\/tyler850957020-16","name":"Tyler850957020","avatar":"","userTitle":"Community Manager","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":"78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","isBold":true,"isItalic":false,"isUnderline":true,"icon":null,"iconUrl":null,"name":"Community Manager","color":""},"postCount":419},"2429":{"id":2429,"url":"\/members\/dakong-2429","name":"dakong","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/33068541-36ab-43ec-aadc-5de9d226067c.png","userTitle":"Community Manager","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":"78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","isBold":true,"isItalic":false,"isUnderline":true,"icon":null,"iconUrl":null,"name":"Community Manager","color":""},"postCount":24},"9284":{"id":9284,"url":"\/members\/kreid-9284","name":"kreid","avatar":"","userTitle":"New Participant","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Participant","color":""},"postCount":0},"17865":{"id":17865,"url":"\/members\/alycia408628026-17865","name":"Alycia408628026","avatar":"","userTitle":"New Participant","userLevel":0,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/438c9771-1fc9-405f-b989-ae9f5bd0cc5b_thumb.png","title":"Official Launch"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Participant","color":""},"postCount":2},"33402":{"id":33402,"url":"\/members\/abubakar-suleiman-33402","name":"abubakar-suleiman","avatar":"","userTitle":"New Participant","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Participant","color":""},"postCount":0},"59244":{"id":59244,"url":"\/members\/josh-villalobos-59244","name":"josh-villalobos","avatar":"","userTitle":"Participating Frequently","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Participating Frequently","color":""},"postCount":5},"69642":{"id":69642,"url":"\/members\/problem-solver-69642","name":"Problem Solver","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/2c5c6a86-9f21-4918-984e-442639876a94.png","userTitle":"Participating Frequently","userLevel":5,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Participating Frequently","color":""},"postCount":87},"69961":{"id":69961,"url":"\/members\/andrewr-thg-69961","name":"AndrewR-THG","avatar":"","userTitle":"New Participant","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Participant","color":""},"postCount":1},"70523":{"id":70523,"url":"\/members\/zarthan-70523","name":"Zarthan","avatar":"","userTitle":"New Participant","userLevel":0,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/438c9771-1fc9-405f-b989-ae9f5bd0cc5b_thumb.png","title":"Official Launch"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Participant","color":""},"postCount":3},"70978":{"id":70978,"url":"\/members\/will-c-70978","name":"Will C.","avatar":"","userTitle":"New Participant","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Participant","color":""},"postCount":3},"71109":{"id":71109,"url":"\/members\/nkastner-71109","name":"nkastner","avatar":"","userTitle":"New Participant","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Participant","color":""},"postCount":0},"71164":{"id":71164,"url":"\/members\/asad-71164","name":"asad","avatar":"","userTitle":"New Participant","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Participant","color":""},"postCount":0},"71166":{"id":71166,"url":"\/members\/dbarrington-71166","name":"DBarrington","avatar":"","userTitle":"New Participant","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Participant","color":""},"postCount":1},"71178":{"id":71178,"url":"\/members\/tashana-71178","name":"TASHANA","avatar":"","userTitle":"New Participant","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Participant","color":""},"postCount":1}}},"recentlyActiveTopics":{"isGuest":true,"tab":"Recently Active","requestUrl":"\/contentNavigation\/topics","query":{"sort":{"lastActivityAt":"desc"},"pagination":{"page":1,"pageSize":10},"filters":{"category":null}},"translations":{"Custom":{"in":"in"},"Forum":{"vraag":"Question","topic.form.type.discussion.label":"Conversation","forumList.meta.counter.post.user.new":"{n} new","beantwoord":"Solved","Sticky":"Sticky","topicList.meta.voted":"Voted","topicList.meta.vote":"Vote","Show more":"Show more activity"}},"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/","topics":[{"categoryUrl":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6\/ringcentral-outbound-sms-text-not-working-message-cannot-be-sent-error-10443"},"id":"409","publicId":"10443","title":"RingCentral Outbound SMS\/Text not working (message cannot be sent error)","content":"<p>Help. It has been over 10 days and outbound SMS\/Text is not working.\u00a0<\/p><p>We have tried the suggestions to fix and it\u2019s not working.<\/p><p>I\u2019m sure RingCentral has received numerous complaints about this issue but what is being done?<br \/><br \/>this did not work<br \/><strong>February 5, 2025\u00a0<\/strong><br \/><strong>12:29:47 PSTRingCentral Operations teams have performed actions to mitigate the outbound SMS issue for a large portion of customers with compliant and registered campaigns and number pools. Teams will continue to work to mitigate the issue for customers still experiencing the issue.<\/strong><br \/><strong>RingCentral Operations teams have identified a possible workaround for this issue. Customers eligible for the workaround are those who are compliant with registered campaigns and number pools (where applicable). To resolve this issue, please take the following steps to remove the numbers from the campaign and re-add them to the campaign.<\/strong><br \/><strong>1. Sign in to the Admin Portal.<\/strong><br \/><strong>2. Click the Phone System tab.<\/strong><br \/><strong>3. Click Business SMS, then click TCR Registration.<\/strong><br \/><strong>4. Click the number under Numbers assigned. You can also click the three-dot More icon, then select Manage numbers.<\/strong><br \/><strong>5. Click Remove in the phone number row to delete current numbers.<\/strong><br \/><strong>6. Click Done<\/strong><br \/><strong>7. In the popup window, click Add numbers to select new numbers to link to your application.<\/strong><br \/><strong>8. Select the numbers you wish to set up with SMS, then click Add.<\/strong><br \/><strong>Please reach out to customer care if you are experiencing issues implementing the workaround. After numbers are removed and re-added, it may take a couple hours for provisioning to complete. The next update will be provided in the morning of February 6th or when there is a significant change in status.<\/strong><\/p>","categoryName":"RingEX: Phone, SMS, & Fax","categoryId":"6","contentType":"conversation","featuredImage":"","likes":2,"views":767,"votes":0,"replyCount":40,"publishedAt":"2025-02-11T16:16:33+00:00","lastActivityAt":"2025-02-21T15:34:11+00:00","lastContributor":{"id":"8480","username":"darchambault","avatar":""},"lastPostId":402,"author":{"id":"71088","username":"DTHRBP","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 minute ago","lastReplyPublicId":"33328"},{"categoryUrl":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6\/is-tcr-registration-a-scam-10233"},"id":"387","publicId":"10233","title":"IS TCR REGISTRATION A SCAM?","content":"<p>I cannot begin to articulate my frustrations with the TCR registration process as this has been going on for OVER A YEAR. Instead, I will try to summarize mine and everyone else\u2019s frustrations below!!<\/p><p>I have been rejected so many times it is not even funny, and there is an application fee of $22. No one explains that you can edit current brand info so if that gets rejected you automatically think you have to pay another $22 for a new application which I did several times before I realized (with no help from ring) how to edit this myself!<\/p><p>The reasons you get rejected are extremely vague and do not give you specifics or examples on what to use instead. You have to call an 888 number based out of India and get people on the phone who BARELY speak english and have ABSOLUTELY NO IDEA what they are doing. I have spent many hours of my time (which is valuable since I make the money) completing setups over the phone with these baseline level reps that walk you through and say it should get approved now only for it to be rejected AGAIN for different reasons ALL THE TIME.\u00a0<\/p><p>When Ring Central sells you their product, one of the features they tell you about is the ability to text clients, THEY NEVER EXPLAIN ABOUT TCR REGISTRATION. Like many of you I was suckered under the guise of this working seamlessly and it has been nothing but an EXTREME headache. At this point I am writing this to HOPEFULLY get a supervisor or someone with some level of authority to get this moved forward. As I have tried all traditional options I am leaning to believe that this is a SCAM. Unless this gets resolved that is all I have to say about this washy, shady, terrible waste of a company.\u00a0<\/p>","categoryName":"RingEX: Phone, SMS, & Fax","categoryId":"6","contentType":"conversation","featuredImage":"","likes":6,"views":993,"votes":0,"replyCount":54,"publishedAt":"2024-12-26T22:08:15+00:00","lastActivityAt":"2025-02-21T15:29:03+00:00","lastContributor":{"id":"4","username":"Mary-Community_Moderator","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/73f67ce5-f872-4a4c-ad4c-c15555bd9e71.png"},"lastPostId":401,"author":{"id":"70621","username":"Timberlin Insurance","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"7 minutes ago","lastReplyPublicId":"33327"},{"categoryUrl":"https:\/\/community.ringcentral.com\/developer-platform-apis-integrations-5","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/developer-platform-apis-integrations-5\/help-resolving-issues-relating-to-the-redirect-uri-in-oauth-9556"},"id":"306","publicId":"9556","title":"Help resolving issues relating to the redirect URI in OAuth","content":"<p>OAuth's authorization code flow requires developers to register with RingCentral a redirect URL to which users authenticating will be sent upon successfully authenticating. Each app can register multiple redirect URIs (which is commonly just a URL in the classic https:\/\/ format) in order to accommodate different user flows. The specific URL an app want to redirect a user is sent by the app when the user is initially sent to RingCentral to login. This URL must match one of the redirect URIs on file for that application. If it doesn't then the following error will be returned by RingCentral:<br \/>\u00a0<\/p><p><code>{<br \/><br \/>\u00a0\u00a0\"error\" : \"invalid_grant\",<br \/><br \/>\u00a0\u00a0\"errors\" : [<br \/><br \/>\u00a0 \u00a0\u00a0{ \"errorCode\" : \"OAU-109\",<br \/><br \/>\u00a0 \u00a0 \u00a0\u00a0\"message\" : \"Redirect URIs do not match\" }<br \/><br \/>\u00a0\u00a0],<br \/><br \/>\u00a0 \"error_description\" : \"Redirect URIs do not match\"<br \/><br \/>} <\/code><\/p><p>This check is essential to maintaining the security of RingCentral and of your application, and prevents third-parties from hyjacking your app and redirecting authenticated users to untrusted sites. Another error may be returned in the event that no redirect URI has been registered by your application.<\/p><p><code>{<br \/><br \/>\u00a0\u00a0\"error\": \"invalid_client\",<br \/><br \/>\u00a0\u00a0\"errors\": [<br \/><br \/>\u00a0 \u00a0\u00a0{ \"errorCode\": \"OAU-113\",<br \/><br \/>\u00a0 \u00a0 \u00a0\u00a0\"message\": \"No redirect uri is registered for the client\" }<br \/><br \/>\u00a0\u00a0],<br \/><br \/>\u00a0\u00a0\"error_description\": \"No redirect uri is registered for the client\" }<\/code><\/p><p>This error is less common given that the redirect URI field should be required when an OAuth app is registered. But there are a few circumstances when this policy is not enforced, or was bypassed. When you encounter this error, you can resolve it by logging into the Developer Console, editing the app's settings, and specifying a value for the Redirect URI field.<\/p>","categoryName":"Developer Platform, APIs, & Integrations","categoryId":"5","contentType":"conversation","featuredImage":"","likes":0,"views":3368,"votes":0,"replyCount":3,"publishedAt":"2023-09-29T17:58:50+00:00","lastActivityAt":"2025-02-21T10:38:56+00:00","lastContributor":{"id":"71182","username":"Manohar","avatar":""},"lastPostId":398,"author":{"id":"39","username":"ByrneReese","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/5a39ae60-8c66-4beb-bdee-02184e5c6560.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"4 hours ago","lastReplyPublicId":"33324"},{"categoryUrl":"https:\/\/community.ringcentral.com\/developer-platform-apis-integrations-5","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/developer-platform-apis-integrations-5\/ringcentral-app-connect-not-automatically-logging-calls-into-clio-communications-tab-10501"},"id":"9962","publicId":"10501","title":"RingCentral app connect not automatically logging calls into Clio communications tab","content":"<p>RingCentral app connect not automatically logging calls into Clio communications tab<\/p>","categoryName":"Developer Platform, APIs, & Integrations","categoryId":"5","contentType":"question","featuredImage":"","likes":0,"views":3,"votes":0,"replyCount":1,"publishedAt":"2025-02-20T21:03:21+00:00","lastActivityAt":"2025-02-21T01:30:45+00:00","lastContributor":{"id":"2429","username":"dakong","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/33068541-36ab-43ec-aadc-5de9d226067c.png"},"lastPostId":22245,"author":{"id":"70978","username":"Will C.","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"14 hours ago","lastReplyPublicId":"33322"},{"categoryUrl":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6\/how-do-we-setup-inbound-calls-to-ring-only-the-desktop-phone-10503"},"id":"9963","publicId":"10503","title":"How do we setup inbound calls to ring only the desktop phone","content":"<p>Inbound calls to our main line ring a call queue of four people. We would prefer that a call to the main line causes ONLY the\u00a0desktop handsets to ring. However, if there is an inbound call to a direct extension, we want the app and the handset to ring. I found some year-old threads that discuss this, but the admin settings seemed to have changed and the\u00a0solutions are no longer viable.\u00a0<\/p>","categoryName":"RingEX: Phone, SMS, & Fax","categoryId":"6","contentType":"question","featuredImage":"","likes":0,"views":7,"votes":0,"replyCount":0,"publishedAt":"2025-02-20T23:17:48+00:00","lastActivityAt":"2025-02-20T23:17:48+00:00","lastContributor":{"id":"71109","username":"nkastner","avatar":""},"lastPostId":0,"author":{"id":"71109","username":"nkastner","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"16 hours ago"},{"categoryUrl":"https:\/\/community.ringcentral.com\/admin-portal-account-management-9","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/admin-portal-account-management-9\/adding-a-3rd-party-phone-as-a-physical-extension-that-rings-the-primary-number-10499"},"id":"9961","publicId":"10499","title":"Adding a 3rd party phone as a physical extension that rings the primary number","content":"<p>I had no problem adding the first 3rd party phone. I would like to add a phone that rings the main and only number when I am at home. I get stuck when I am trying to add a new 3rd party device when it comes to assigning a number. Since I only have the one number I can get no further. This should be a straight forward thing but it isn\u2019t. Can someone point me to how to accomplish this.\u00a0<\/p>","categoryName":"Admin Portal & Account Management","categoryId":"9","contentType":"question","featuredImage":"","likes":0,"views":18,"votes":0,"replyCount":5,"publishedAt":"2025-02-20T17:44:29+00:00","lastActivityAt":"2025-02-20T21:51:04+00:00","lastContributor":{"id":"70523","username":"Zarthan","avatar":""},"lastPostId":22244,"author":{"id":"70523","username":"Zarthan","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"17 hours ago","lastReplyPublicId":"33319"},{"categoryUrl":"https:\/\/community.ringcentral.com\/news-announcements-13","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/news-announcements-13\/capture-every-opportunity-with-ai-receptionist-free-trial-available-10502"},"id":"139","publicId":"10502","title":"\ud83d\ude80 Capture Every Opportunity with AI Receptionist - Free Trial Available \ud83d\ude80","content":"<p><span style=\"color:#000000;\">We\u2019re excited to introduce our latest RingCentral AI Receptionist (AIR) in controlled availability! It\u2019s an AI phone agent that helps businesses automate customer interactions, eliminate missed calls, and deliver faster, more intelligent service - all with an easy setup.<\/span><\/p><p>\u00a0<\/p><p><span style=\"color:#000000;\"><strong>\u2728Free trial available - contact us! \u2728<\/strong><\/span><\/p><p><span style=\"color:#000000;\">\u00a0As valued members of our community, we\u2019d love to invite Admins to <\/span><a href=\"https:\/\/www.ringcentral.com\/air.html#form\"><span style=\"color:#1155cc;\"><u>request early access now <\/u><\/span><\/a><span style=\"color:#000000;\">and try out our new AI Receptionist.\u00a0<\/span><br \/>\u00a0<\/p><h4><span style=\"color:#000000;\"><strong>What is RingCentral AI Receptionist?<\/strong><\/span><\/h4><p><span style=\"color:#000000;\">Built directly into the RingCentral business phone system, it ensures businesses:<\/span><\/p><ul><li><span style=\"color:#000000;\"><strong>Never miss a call<\/strong><\/span><span style=\"color:#000000;\"> \u2013 AI greets callers instantly and directs them where they need to go.<\/span><\/li>\t<li><span style=\"color:#000000;\"><strong>Deliver fast, accurate answers<\/strong><\/span><span style=\"color:#000000;\"> \u2013 Handles routine questions and provides business information without requiring staff intervention.<\/span><\/li>\t<li><span style=\"color:#000000;\"><strong>Seamlessly route complex requests<\/strong><\/span><span style=\"color:#000000;\"> \u2013 Transfers calls to the right person based on names and context.\u00a0<\/span><\/li>\t<li><span style=\"color:#000000;\"><strong>Capture every opportunity<\/strong><\/span><span style=\"color:#000000;\"> \u2013 Books appointments <\/span><span style=\"color:#000000;\"><em>(coming soon!)\u00a0<\/em><\/span><span style=\"color:#000000;\">and sends follow-up texts.<\/span><\/li><\/ul><p>\u00a0<\/p><p><span style=\"color:#000000;\"><strong>Real business, real results<\/strong><\/span><\/p><p><span style=\"color:#000000;\">Businesses already using RingCentral AI Receptionist are seeing significant benefits:<\/span><\/p><ul><li><span style=\"color:#000000;\">A security company now automates 50% of its calls, freeing staff for revenue-generating tasks.<\/span><\/li>\t<li><span style=\"color:#000000;\">A home tech service company uses RingCentral AIR as an AI-powered sales rep, capturing leads that would have been lost.<\/span><\/li>\t<li><span style=\"color:#000000;\">A healthcare provider reduced call response time from 12 seconds to zero, ensuring instant support.<\/span><\/li>\t<li><span style=\"color:#000000;\">A law firm now routes and screens calls 24\/7, reducing manual handling by 20% while keeping clients connected.<\/span><\/li><\/ul><p>\u00a0<\/p><h4><span style=\"color:#000000;\"><strong>Join us and experience the power of effortless voice AI!<\/strong><\/span><\/h4><p><span style=\"color:#000000;\">RingCentral AI Receptionist is now available in controlled release for select U.S. customers.<\/span><\/p><p><span style=\"color:#000000;\">If you\u2019re ready to:<\/span><\/p><ul><li><span style=\"color:#000000;\">Reduce missed calls and capture every opportunity<\/span><\/li>\t<li><span style=\"color:#000000;\">Streamline customer interactions without adding complexity<\/span><\/li>\t<li><span style=\"color:#000000;\">Experience the next generation of AI-powered business communications<\/span><\/li><\/ul><p>\u00a0<\/p><p><span style=\"color:#000000;\">\ud83d\udccc Visit our <\/span><a href=\"https:\/\/www.ringcentral.com\/air.html\"><span style=\"color:#1155cc;\"><u>webpage <\/u><\/span><\/a><span style=\"color:#000000;\">to learn more and request early access.<\/span><\/p><p><span style=\"color:#000000;\">\ud83d\udccc Register for our upcoming <\/span><a href=\"https:\/\/www.ringcentral.com\/resources\/webinars\/ai-powered-communications-and-ai-agents-future.html\"><span style=\"color:#1155cc;\"><u>\u2018AI Real Talk\u2019 Webinar <\/u><\/span><\/a><span style=\"color:#000000;\">on March 26 at 10:00am PT for a demo and more insights.<\/span><\/p><p>\u00a0<\/p>","categoryName":"News & Announcements","categoryId":"13","contentType":"article","featuredImage":"","likes":0,"views":20,"votes":0,"replyCount":1,"publishedAt":"2025-02-20T21:33:42+00:00","lastActivityAt":"2025-02-20T21:42:02+00:00","lastContributor":{"id":"14","username":"BeckyH","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/48b563f1-a47a-4e58-bd9d-7fb58be3ba45.png"},"lastPostId":212,"author":{"id":"69623","username":"Jann Mateo","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/959cfd40-8e08-434a-b52a-e3b71b6efa02.png"},"sticky":true,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"17 hours ago","lastReplyPublicId":"33318"},{"categoryUrl":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6\/how-do-i-transfer-my-main-number-to-an-external-number-326"},"id":"324","publicId":"326","title":"How do I transfer my main number to an external number?","content":"<p>I need to transfer the company main number to an external number<\/p>","categoryName":"RingEX: Phone, SMS, & Fax","categoryId":"6","contentType":"question","featuredImage":"","likes":2,"views":2053,"votes":0,"replyCount":8,"publishedAt":"2023-04-24T18:28:13+00:00","lastActivityAt":"2025-02-20T19:51:50+00:00","lastContributor":{"id":"69642","username":"Problem Solver","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/2c5c6a86-9f21-4918-984e-442639876a94.png"},"lastPostId":22239,"author":{"id":"9284","username":"kreid","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"19 hours ago","lastReplyPublicId":"33311"},{"categoryUrl":"https:\/\/community.ringcentral.com\/contact-center-ringcx-11","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/contact-center-ringcx-11\/how-to-upload-voicemail-prompts-for-incontact-call-center-9801"},"id":"9407","publicId":"9801","title":"How to upload voicemail prompts for InContact call center","content":"<p>Hello,<\/p><p>We have an InContact call center integrated with RingCentral for our enterprise. The prior VOIP admin did not upload the voicemail prompts at the time of inception, this was handled by the project team from RC. I need to update these prompts this weekend but am not entirely sure how to do so. I see an Upload Files entry under the ACD heading, Browse ACD file sub-section, Prompts in the file subsystem but was unsure how to upload the new files, do I just name them the same as the existing prompts or where\/how do I choose to use the new prompts?<\/p>","categoryName":"Contact Center & RingCX","categoryId":"11","contentType":"question","featuredImage":"","likes":0,"views":43,"votes":0,"replyCount":3,"publishedAt":"2024-09-10T17:52:27+00:00","lastActivityAt":"2025-02-20T19:32:02+00:00","lastContributor":{"id":"71178","username":"TASHANA","avatar":""},"lastPostId":22238,"author":{"id":"69961","username":"AndrewR-THG","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"20 hours ago","lastReplyPublicId":"33310"},{"categoryUrl":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6\/do-not-accept-queue-calls-10104"},"id":"9635","publicId":"10104","title":"Do Not Accept Queue Calls","content":"<p>As of last Friday, my agents started receiving an error message when they try to log out of the queue.<\/p><p>\u201cSorry, something went wrong on our end, we weren't able to update the queue call settings. Try again later.\u201d Does anyone know why or have a solution for this? Please help!<\/p>","categoryName":"RingEX: Phone, SMS, & Fax","categoryId":"6","contentType":"question","featuredImage":"","likes":0,"views":304,"votes":0,"replyCount":20,"publishedAt":"2024-11-13T17:53:30+00:00","lastActivityAt":"2025-02-20T19:18:26+00:00","lastContributor":{"id":"4","username":"Mary-Community_Moderator","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/73f67ce5-f872-4a4c-ad4c-c15555bd9e71.png"},"lastPostId":22237,"author":{"id":"17865","username":"Alycia408628026","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"20 hours ago","lastReplyPublicId":"33309"}],"authors":{"4":{"id":4,"url":"\/members\/mary-community-moderator-4","name":"Mary-Community_Moderator","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/73f67ce5-f872-4a4c-ad4c-c15555bd9e71.png","userTitle":"Community Manager","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/438c9771-1fc9-405f-b989-ae9f5bd0cc5b_thumb.png","title":"Official Launch"}],"isBanned":false,"rank":{"avatarIcon":"78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","isBold":true,"isItalic":false,"isUnderline":true,"icon":null,"iconUrl":null,"name":"Community Manager","color":""},"postCount":2276},"14":{"id":14,"url":"\/members\/beckyh-14","name":"BeckyH","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/48b563f1-a47a-4e58-bd9d-7fb58be3ba45.png","userTitle":"Community Manager","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/438c9771-1fc9-405f-b989-ae9f5bd0cc5b_thumb.png","title":"Official Launch"},{"url":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/2011c798-a915-4558-8f3d-30a4cd9df88d_thumb.png","title":"Partner"}],"isBanned":false,"rank":{"avatarIcon":"78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","isBold":true,"isItalic":false,"isUnderline":true,"icon":null,"iconUrl":null,"name":"Community Manager","color":""},"postCount":701},"39":{"id":39,"url":"\/members\/byrnereese-39","name":"ByrneReese","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/5a39ae60-8c66-4beb-bdee-02184e5c6560.png","userTitle":"Product Manager","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/496ff991-9154-4ac8-bb68-e52340cb05d9_thumb.png","title":"Product expert"},{"url":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/89e12ccb-3a53-44bf-a6b7-1221038242db_thumb.png","title":"Expert"},{"url":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/438c9771-1fc9-405f-b989-ae9f5bd0cc5b_thumb.png","title":"Official Launch"},{"url":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/2011c798-a915-4558-8f3d-30a4cd9df88d_thumb.png","title":"Partner"}],"isBanned":false,"rank":{"avatarIcon":"78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","isBold":true,"isItalic":false,"isUnderline":true,"icon":null,"iconUrl":null,"name":"Community Manager","color":""},"postCount":211},"2429":{"id":2429,"url":"\/members\/dakong-2429","name":"dakong","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/33068541-36ab-43ec-aadc-5de9d226067c.png","userTitle":"Community Manager","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":"78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","isBold":true,"isItalic":false,"isUnderline":true,"icon":null,"iconUrl":null,"name":"Community Manager","color":""},"postCount":24},"8480":{"id":8480,"url":"\/members\/darchambault-8480","name":"darchambault","avatar":"","userTitle":"New Participant","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Participant","color":""},"postCount":1},"9284":{"id":9284,"url":"\/members\/kreid-9284","name":"kreid","avatar":"","userTitle":"New Participant","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Participant","color":""},"postCount":0},"17865":{"id":17865,"url":"\/members\/alycia408628026-17865","name":"Alycia408628026","avatar":"","userTitle":"New Participant","userLevel":0,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/438c9771-1fc9-405f-b989-ae9f5bd0cc5b_thumb.png","title":"Official Launch"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Participant","color":""},"postCount":2},"69623":{"id":69623,"url":"\/members\/jann-mateo-69623","name":"Jann Mateo","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/959cfd40-8e08-434a-b52a-e3b71b6efa02.png","userTitle":"Community Manager","userLevel":2,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/438c9771-1fc9-405f-b989-ae9f5bd0cc5b_thumb.png","title":"Official Launch"}],"isBanned":false,"rank":{"avatarIcon":"78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","isBold":true,"isItalic":false,"isUnderline":true,"icon":null,"iconUrl":null,"name":"Community Manager","color":""},"postCount":8},"69642":{"id":69642,"url":"\/members\/problem-solver-69642","name":"Problem Solver","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/2c5c6a86-9f21-4918-984e-442639876a94.png","userTitle":"Participating Frequently","userLevel":5,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Participating Frequently","color":""},"postCount":87},"69961":{"id":69961,"url":"\/members\/andrewr-thg-69961","name":"AndrewR-THG","avatar":"","userTitle":"New Participant","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Participant","color":""},"postCount":1},"70523":{"id":70523,"url":"\/members\/zarthan-70523","name":"Zarthan","avatar":"","userTitle":"New Participant","userLevel":0,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/438c9771-1fc9-405f-b989-ae9f5bd0cc5b_thumb.png","title":"Official Launch"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Participant","color":""},"postCount":3},"70621":{"id":70621,"url":"\/members\/timberlin-insurance-70621","name":"Timberlin Insurance","avatar":"","userTitle":"Participating Frequently","userLevel":2,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/438c9771-1fc9-405f-b989-ae9f5bd0cc5b_thumb.png","title":"Official Launch"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Participating Frequently","color":""},"postCount":5},"70978":{"id":70978,"url":"\/members\/will-c-70978","name":"Will C.","avatar":"","userTitle":"New Participant","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Participant","color":""},"postCount":3},"71088":{"id":71088,"url":"\/members\/dthrbp-71088","name":"DTHRBP","avatar":"","userTitle":"Participating Frequently","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Participating Frequently","color":""},"postCount":5},"71109":{"id":71109,"url":"\/members\/nkastner-71109","name":"nkastner","avatar":"","userTitle":"New Participant","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Participant","color":""},"postCount":0},"71178":{"id":71178,"url":"\/members\/tashana-71178","name":"TASHANA","avatar":"","userTitle":"New Participant","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Participant","color":""},"postCount":1},"71182":{"id":71182,"url":"\/members\/manohar-71182","name":"Manohar","avatar":"","userTitle":"New Participant","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Participant","color":""},"postCount":1}}},"unAnsweredTopicsList":{"isGuest":true,"tab":"Help Others","requestUrl":"\/contentNavigation\/topics","query":{"sort":{"lastActivityAt":"desc"},"pagination":{"page":1,"pageSize":10},"filters":{"bestAnswer":false,"contentType":["question"],"category":null}},"translations":{"Custom":{"in":"in"},"Forum":{"vraag":"Question","topic.form.type.discussion.label":"Conversation","forumList.meta.counter.post.user.new":"{n} new","Sticky":"Sticky","Show more":"Show more activity"}},"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/","topics":[{"categoryUrl":"https:\/\/community.ringcentral.com\/developer-platform-apis-integrations-5","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/developer-platform-apis-integrations-5\/ringcentral-app-connect-not-automatically-logging-calls-into-clio-communications-tab-10501"},"id":"9962","publicId":"10501","title":"RingCentral app connect not automatically logging calls into Clio communications tab","content":"<p>RingCentral app connect not automatically logging calls into Clio communications tab<\/p>","categoryName":"Developer Platform, APIs, & Integrations","categoryId":"5","contentType":"question","featuredImage":"","likes":0,"views":3,"votes":0,"replyCount":1,"publishedAt":"2025-02-20T21:03:21+00:00","lastActivityAt":"2025-02-21T01:30:45+00:00","lastContributor":{"id":"2429","username":"dakong","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/33068541-36ab-43ec-aadc-5de9d226067c.png"},"lastPostId":22245,"author":{"id":"70978","username":"Will C.","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"14 hours ago","lastReplyPublicId":"33322"},{"categoryUrl":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6\/how-do-we-setup-inbound-calls-to-ring-only-the-desktop-phone-10503"},"id":"9963","publicId":"10503","title":"How do we setup inbound calls to ring only the desktop phone","content":"<p>Inbound calls to our main line ring a call queue of four people. We would prefer that a call to the main line causes ONLY the\u00a0desktop handsets to ring. However, if there is an inbound call to a direct extension, we want the app and the handset to ring. I found some year-old threads that discuss this, but the admin settings seemed to have changed and the\u00a0solutions are no longer viable.\u00a0<\/p>","categoryName":"RingEX: Phone, SMS, & Fax","categoryId":"6","contentType":"question","featuredImage":"","likes":0,"views":7,"votes":0,"replyCount":0,"publishedAt":"2025-02-20T23:17:48+00:00","lastActivityAt":"2025-02-20T23:17:48+00:00","lastContributor":{"id":"71109","username":"nkastner","avatar":""},"lastPostId":0,"author":{"id":"71109","username":"nkastner","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"16 hours ago"},{"categoryUrl":"https:\/\/community.ringcentral.com\/admin-portal-account-management-9","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/admin-portal-account-management-9\/adding-a-3rd-party-phone-as-a-physical-extension-that-rings-the-primary-number-10499"},"id":"9961","publicId":"10499","title":"Adding a 3rd party phone as a physical extension that rings the primary number","content":"<p>I had no problem adding the first 3rd party phone. I would like to add a phone that rings the main and only number when I am at home. I get stuck when I am trying to add a new 3rd party device when it comes to assigning a number. Since I only have the one number I can get no further. This should be a straight forward thing but it isn\u2019t. Can someone point me to how to accomplish this.\u00a0<\/p>","categoryName":"Admin Portal & Account Management","categoryId":"9","contentType":"question","featuredImage":"","likes":0,"views":18,"votes":0,"replyCount":5,"publishedAt":"2025-02-20T17:44:29+00:00","lastActivityAt":"2025-02-20T21:51:04+00:00","lastContributor":{"id":"70523","username":"Zarthan","avatar":""},"lastPostId":22244,"author":{"id":"70523","username":"Zarthan","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"17 hours ago","lastReplyPublicId":"33319"},{"categoryUrl":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6\/how-do-i-transfer-my-main-number-to-an-external-number-326"},"id":"324","publicId":"326","title":"How do I transfer my main number to an external number?","content":"<p>I need to transfer the company main number to an external number<\/p>","categoryName":"RingEX: Phone, SMS, & Fax","categoryId":"6","contentType":"question","featuredImage":"","likes":2,"views":2053,"votes":0,"replyCount":8,"publishedAt":"2023-04-24T18:28:13+00:00","lastActivityAt":"2025-02-20T19:51:50+00:00","lastContributor":{"id":"69642","username":"Problem Solver","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/2c5c6a86-9f21-4918-984e-442639876a94.png"},"lastPostId":22239,"author":{"id":"9284","username":"kreid","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"19 hours ago","lastReplyPublicId":"33311"},{"categoryUrl":"https:\/\/community.ringcentral.com\/contact-center-ringcx-11","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/contact-center-ringcx-11\/how-to-upload-voicemail-prompts-for-incontact-call-center-9801"},"id":"9407","publicId":"9801","title":"How to upload voicemail prompts for InContact call center","content":"<p>Hello,<\/p><p>We have an InContact call center integrated with RingCentral for our enterprise. The prior VOIP admin did not upload the voicemail prompts at the time of inception, this was handled by the project team from RC. I need to update these prompts this weekend but am not entirely sure how to do so. I see an Upload Files entry under the ACD heading, Browse ACD file sub-section, Prompts in the file subsystem but was unsure how to upload the new files, do I just name them the same as the existing prompts or where\/how do I choose to use the new prompts?<\/p>","categoryName":"Contact Center & RingCX","categoryId":"11","contentType":"question","featuredImage":"","likes":0,"views":43,"votes":0,"replyCount":3,"publishedAt":"2024-09-10T17:52:27+00:00","lastActivityAt":"2025-02-20T19:32:02+00:00","lastContributor":{"id":"71178","username":"TASHANA","avatar":""},"lastPostId":22238,"author":{"id":"69961","username":"AndrewR-THG","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"20 hours ago","lastReplyPublicId":"33310"},{"categoryUrl":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6\/do-not-accept-queue-calls-10104"},"id":"9635","publicId":"10104","title":"Do Not Accept Queue Calls","content":"<p>As of last Friday, my agents started receiving an error message when they try to log out of the queue.<\/p><p>\u201cSorry, something went wrong on our end, we weren't able to update the queue call settings. Try again later.\u201d Does anyone know why or have a solution for this? Please help!<\/p>","categoryName":"RingEX: Phone, SMS, & Fax","categoryId":"6","contentType":"question","featuredImage":"","likes":0,"views":304,"votes":0,"replyCount":20,"publishedAt":"2024-11-13T17:53:30+00:00","lastActivityAt":"2025-02-20T19:18:26+00:00","lastContributor":{"id":"4","username":"Mary-Community_Moderator","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/73f67ce5-f872-4a4c-ad4c-c15555bd9e71.png"},"lastPostId":22237,"author":{"id":"17865","username":"Alycia408628026","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"20 hours ago","lastReplyPublicId":"33309"},{"categoryUrl":"https:\/\/community.ringcentral.com\/developer-platform-apis-integrations-5","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/developer-platform-apis-integrations-5\/issue-with-createsipregistration-api-device-restriction-transport-protocol-errors-10485"},"id":"9949","publicId":"10485","title":"Issue with createSIPRegistration API - Device Restriction & Transport Protocol Errors","content":"<p>I am experiencing issues with the <code>createSIPRegistration<\/code> API when attempting to register a SIP device using the following endpoint: <a href=\"https:\/\/developers.ringcentral.com\/api-reference\/Device-SIP-Registration\/createSIPRegistration\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">createSIPRegistration API<\/a>.<\/p><h3><strong>Issue Details:<\/strong><\/h3><ol start=\"1\"><li>\t<p><strong>Error when passing <\/strong><code><strong>device.id<\/strong><\/code><strong> in the request body:<\/strong><\/p>\t<ul><li>\t\t<p>Request fails with the following error:<\/p>\t\t<\/li>\t<\/ul><pre><code>{<br \/> \"errorCode\": \"SPR-123\",<br \/> \"message\": \"device is not allowed for Web.\",<br \/> \"errors\": [<br \/> {<br \/> \"errorCode\": \"SPR-123\",<br \/> \"message\": \"device is not allowed for Web.\",<br \/> \"applicationType\": \"Web\",<br \/> \"parameterName\": \"device\"<br \/> }<br \/> ],<br \/> \"applicationType\": \"Web\",<br \/> \"parameterName\": \"device\"<br \/>}<\/code><\/pre>\t<\/li>\t<li>\t<p><strong>Error when not passing <\/strong><code><strong>device.id<\/strong><\/code><strong> and setting <\/strong><code><strong>sipInfo.transport<\/strong><\/code><strong> as TCP or TLS:<\/strong><\/p>\t<ul><li>\t\t<p>Response: <code>503 Service Unavailable<\/code>.<\/p>\t\t<\/li>\t<\/ul><\/li>\t<li>\t<p><strong>Error when setting <\/strong><code><strong>sipInfo.transport<\/strong><\/code><strong> as UDP:<\/strong><\/p>\t<ul><li>\t\t<p>Request fails with the following error:<\/p>\t\t<\/li>\t<\/ul><pre><code>{<br \/> \"errorCode\": \"SPR-112\",<br \/> \"message\": \"Client edition is not compatible with current Brand\",<br \/> \"errors\": [<br \/> {<br \/> \"errorCode\": \"SPR-112\",<br \/> \"message\": \"Client edition is not compatible with current Brand\"<br \/> }<br \/> ]<br \/>}<\/code><\/pre>\t<\/li>\t<li>\t<p><strong>Working case:<\/strong><\/p>\t<ul><li>\t\t<p>When using <code>WSS<\/code> as <code>sipInfo.transport<\/code>, the registration succeeds.<\/p>\t\t<\/li>\t\t<li>\t\t<p>However, my third-party service (LiveKit) only supports <code>TCP<\/code>, <code>TLS<\/code>, and <code>UDP<\/code>.<\/p>\t\t<\/li>\t<\/ul><\/li><\/ol><h3><strong>Suspected Cause:<\/strong><\/h3><p>I believe these issues may be related to my device type, but I haven't found a way to modify or resolve the issue.<\/p><h3><strong>Questions &amp; Assistance Needed:<\/strong><\/h3><ol start=\"1\"><li>\t<p>How can I change my device type to ensure compatibility with Web-based SIP registration?<\/p>\t<\/li>\t<li>\t<p>Is there a specific configuration required to use <code>TCP<\/code>, <code>TLS<\/code>, or <code>UDP<\/code> transport successfully?<\/p>\t<\/li>\t<li>\t<p>Are there any restrictions on device compatibility that prevent using non-WSS transports?<\/p>\t<\/li><\/ol><p>Any guidance or suggested solutions would be greatly appreciated. Thank you for your support!<\/p><p>\u00a0<\/p>","categoryName":"Developer Platform, APIs, & Integrations","categoryId":"5","contentType":"question","featuredImage":"","likes":0,"views":41,"votes":0,"replyCount":5,"publishedAt":"2025-02-19T06:41:07+00:00","lastActivityAt":"2025-02-20T18:57:37+00:00","lastContributor":{"id":"16","username":"Tyler850957020","avatar":""},"lastPostId":22236,"author":{"id":"71164","username":"asad","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"20 hours ago","lastReplyPublicId":"33308"},{"categoryUrl":"https:\/\/community.ringcentral.com\/contact-center-ringcx-11","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/contact-center-ringcx-11\/cancelling-a-requeued-call-10487"},"id":"9951","publicId":"10487","title":"Cancelling a requeued call","content":"<p>In Ring CX, is there anyway to cancel a \u2018queued\u2019 call. If I have an end user on the phone, attempt to queue the call through to another department and tick \u2018stay on call\u2019, if that department dont answer the call, we seem to be stuck in an eternal loop on being on the call to the end user and a beeping noise because the call is still queued in the background. If I hang up, the end user goes into the queue on their own to the department that aren\u2019t answering. The only way for the call to end is for the end user to end the call. I simply want to be able to cancel the requeue and stay on the call with the customer.\u00a0<\/p>","categoryName":"Contact Center & RingCX","categoryId":"11","contentType":"question","featuredImage":"","likes":0,"views":33,"votes":0,"replyCount":3,"publishedAt":"2025-02-19T14:19:04+00:00","lastActivityAt":"2025-02-20T18:47:17+00:00","lastContributor":{"id":"14","username":"BeckyH","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/48b563f1-a47a-4e58-bd9d-7fb58be3ba45.png"},"lastPostId":22235,"author":{"id":"71166","username":"DBarrington","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"20 hours ago","lastReplyPublicId":"33307"},{"categoryUrl":"https:\/\/community.ringcentral.com\/admin-portal-account-management-9","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/admin-portal-account-management-9\/unable-to-connect-to-assigned-account-manager-10496"},"id":"9960","publicId":"10496","title":"Unable to connect to assigned account manager","content":"<p>I need assistance in getting in contact with\u00a0my account manager\u00a0or someone that\u2019ll respond.<\/p><p>Over the last year, I\u2019ve been in contact with an assigned account manager, on numerous occasions communication between my team, and myself has broken down completely - we\u2019ve been left in the dark for weeks on multiple occasions. I can highlight one occasion of being provided with numbers that are completely unusable for us\u00a0<\/p><p>\u00a0<\/p><p>This is a recurring theme with RingCentral and is proving to be very disappointing.<\/p>","categoryName":"Admin Portal & Account Management","categoryId":"9","contentType":"question","featuredImage":"","likes":0,"views":9,"votes":0,"replyCount":1,"publishedAt":"2025-02-20T16:11:43+00:00","lastActivityAt":"2025-02-20T17:47:30+00:00","lastContributor":{"id":"14","username":"BeckyH","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/48b563f1-a47a-4e58-bd9d-7fb58be3ba45.png"},"lastPostId":22233,"author":{"id":"33402","username":"abubakar-suleiman","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"21 hours ago","lastReplyPublicId":"33304"},{"categoryUrl":"https:\/\/community.ringcentral.com\/developer-platform-apis-integrations-5","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/developer-platform-apis-integrations-5\/i-wrote-a-script-that-uses-sms-perfectly-and-auth-token-works-fine-on-my-personal-number-however-i-can-t-sms-out-of-a-group-number-that-i-am-part-of-what-do-i-need-to-check-10495"},"id":"9959","publicId":"10495","title":"I wrote a script that uses SMS perfectly and auth token works fine on my personal number. However, I can't sms out of a group number that I am part of. What do I need to check?","content":"<p>Pretty much as the title says.\u00a0\u00a0<\/p><p>If my personal number is 555-555-5555 in the script, the SMS goes through.<\/p><p>\u00a0<\/p><p>I am part of a group that has the number of 999-999-9999.\u00a0 If I switch to that number, it breaks permissions in the script.\u00a0\u00a0<\/p><p>Here\u2019s the response paste after my access token.\u00a0\u00a0<\/p><p>SMS Response: {<br \/>\u00a0 \"errorCode\" : \"FeatureNotAvailable\",<br \/>\u00a0 \"message\" : \"Phone number doesn't belong to extension\",<br \/>\u00a0 \"errors\" : [ {<br \/>\u00a0 \u00a0 \"errorCode\" : \"MSG-304\",<br \/>\u00a0 \u00a0 \"message\" : \"Phone number doesn't belong to extension\"<br \/>\u00a0 } ]<br \/>}<br \/>Error sending SMS: Phone number doesn't belong to extension<br \/>\u00a0<\/p>","categoryName":"Developer Platform, APIs, & Integrations","categoryId":"5","contentType":"question","featuredImage":"","likes":0,"views":4,"votes":0,"replyCount":0,"publishedAt":"2025-02-20T15:47:31+00:00","lastActivityAt":"2025-02-20T15:47:31+00:00","lastContributor":{"id":"59244","username":"josh-villalobos","avatar":""},"lastPostId":0,"author":{"id":"59244","username":"josh-villalobos","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"23 hours ago"}],"authors":{"4":{"id":4,"url":"\/members\/mary-community-moderator-4","name":"Mary-Community_Moderator","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/73f67ce5-f872-4a4c-ad4c-c15555bd9e71.png","userTitle":"Community Manager","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/438c9771-1fc9-405f-b989-ae9f5bd0cc5b_thumb.png","title":"Official Launch"}],"isBanned":false,"rank":{"avatarIcon":"78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","isBold":true,"isItalic":false,"isUnderline":true,"icon":null,"iconUrl":null,"name":"Community Manager","color":""},"postCount":2276},"14":{"id":14,"url":"\/members\/beckyh-14","name":"BeckyH","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/48b563f1-a47a-4e58-bd9d-7fb58be3ba45.png","userTitle":"Community Manager","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/438c9771-1fc9-405f-b989-ae9f5bd0cc5b_thumb.png","title":"Official Launch"},{"url":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/2011c798-a915-4558-8f3d-30a4cd9df88d_thumb.png","title":"Partner"}],"isBanned":false,"rank":{"avatarIcon":"78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","isBold":true,"isItalic":false,"isUnderline":true,"icon":null,"iconUrl":null,"name":"Community Manager","color":""},"postCount":701},"16":{"id":16,"url":"\/members\/tyler850957020-16","name":"Tyler850957020","avatar":"","userTitle":"Community Manager","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":"78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","isBold":true,"isItalic":false,"isUnderline":true,"icon":null,"iconUrl":null,"name":"Community Manager","color":""},"postCount":419},"2429":{"id":2429,"url":"\/members\/dakong-2429","name":"dakong","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/33068541-36ab-43ec-aadc-5de9d226067c.png","userTitle":"Community Manager","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":"78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","isBold":true,"isItalic":false,"isUnderline":true,"icon":null,"iconUrl":null,"name":"Community Manager","color":""},"postCount":24},"9284":{"id":9284,"url":"\/members\/kreid-9284","name":"kreid","avatar":"","userTitle":"New Participant","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Participant","color":""},"postCount":0},"17865":{"id":17865,"url":"\/members\/alycia408628026-17865","name":"Alycia408628026","avatar":"","userTitle":"New Participant","userLevel":0,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/438c9771-1fc9-405f-b989-ae9f5bd0cc5b_thumb.png","title":"Official Launch"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Participant","color":""},"postCount":2},"33402":{"id":33402,"url":"\/members\/abubakar-suleiman-33402","name":"abubakar-suleiman","avatar":"","userTitle":"New Participant","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Participant","color":""},"postCount":0},"59244":{"id":59244,"url":"\/members\/josh-villalobos-59244","name":"josh-villalobos","avatar":"","userTitle":"Participating Frequently","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Participating Frequently","color":""},"postCount":5},"69642":{"id":69642,"url":"\/members\/problem-solver-69642","name":"Problem Solver","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/2c5c6a86-9f21-4918-984e-442639876a94.png","userTitle":"Participating Frequently","userLevel":5,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Participating Frequently","color":""},"postCount":87},"69961":{"id":69961,"url":"\/members\/andrewr-thg-69961","name":"AndrewR-THG","avatar":"","userTitle":"New Participant","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Participant","color":""},"postCount":1},"70523":{"id":70523,"url":"\/members\/zarthan-70523","name":"Zarthan","avatar":"","userTitle":"New Participant","userLevel":0,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/438c9771-1fc9-405f-b989-ae9f5bd0cc5b_thumb.png","title":"Official Launch"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Participant","color":""},"postCount":3},"70978":{"id":70978,"url":"\/members\/will-c-70978","name":"Will C.","avatar":"","userTitle":"New Participant","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Participant","color":""},"postCount":3},"71109":{"id":71109,"url":"\/members\/nkastner-71109","name":"nkastner","avatar":"","userTitle":"New Participant","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Participant","color":""},"postCount":0},"71164":{"id":71164,"url":"\/members\/asad-71164","name":"asad","avatar":"","userTitle":"New Participant","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Participant","color":""},"postCount":0},"71166":{"id":71166,"url":"\/members\/dbarrington-71166","name":"DBarrington","avatar":"","userTitle":"New Participant","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Participant","color":""},"postCount":1},"71178":{"id":71178,"url":"\/members\/tashana-71178","name":"TASHANA","avatar":"","userTitle":"New Participant","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Participant","color":""},"postCount":1}}},"recentlyActiveTopicsList":{"isGuest":true,"tab":"Recently Active","requestUrl":"\/contentNavigation\/topics","query":{"sort":{"lastActivityAt":"desc"},"pagination":{"page":1,"pageSize":10},"filters":{"category":null}},"translations":{"Custom":{"in":"in"},"Forum":{"vraag":"Question","topic.form.type.discussion.label":"Conversation","forumList.meta.counter.post.user.new":"{n} new","beantwoord":"Solved","Sticky":"Sticky","topicList.meta.voted":"Voted","topicList.meta.vote":"Vote","Show more":"Show more activity"}},"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/","topics":[{"categoryUrl":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6\/ringcentral-outbound-sms-text-not-working-message-cannot-be-sent-error-10443"},"id":"409","publicId":"10443","title":"RingCentral Outbound SMS\/Text not working (message cannot be sent error)","content":"<p>Help. It has been over 10 days and outbound SMS\/Text is not working.\u00a0<\/p><p>We have tried the suggestions to fix and it\u2019s not working.<\/p><p>I\u2019m sure RingCentral has received numerous complaints about this issue but what is being done?<br \/><br \/>this did not work<br \/><strong>February 5, 2025\u00a0<\/strong><br \/><strong>12:29:47 PSTRingCentral Operations teams have performed actions to mitigate the outbound SMS issue for a large portion of customers with compliant and registered campaigns and number pools. Teams will continue to work to mitigate the issue for customers still experiencing the issue.<\/strong><br \/><strong>RingCentral Operations teams have identified a possible workaround for this issue. Customers eligible for the workaround are those who are compliant with registered campaigns and number pools (where applicable). To resolve this issue, please take the following steps to remove the numbers from the campaign and re-add them to the campaign.<\/strong><br \/><strong>1. Sign in to the Admin Portal.<\/strong><br \/><strong>2. Click the Phone System tab.<\/strong><br \/><strong>3. Click Business SMS, then click TCR Registration.<\/strong><br \/><strong>4. Click the number under Numbers assigned. You can also click the three-dot More icon, then select Manage numbers.<\/strong><br \/><strong>5. Click Remove in the phone number row to delete current numbers.<\/strong><br \/><strong>6. Click Done<\/strong><br \/><strong>7. In the popup window, click Add numbers to select new numbers to link to your application.<\/strong><br \/><strong>8. Select the numbers you wish to set up with SMS, then click Add.<\/strong><br \/><strong>Please reach out to customer care if you are experiencing issues implementing the workaround. After numbers are removed and re-added, it may take a couple hours for provisioning to complete. The next update will be provided in the morning of February 6th or when there is a significant change in status.<\/strong><\/p>","categoryName":"RingEX: Phone, SMS, & Fax","categoryId":"6","contentType":"conversation","featuredImage":"","likes":2,"views":767,"votes":0,"replyCount":40,"publishedAt":"2025-02-11T16:16:33+00:00","lastActivityAt":"2025-02-21T15:34:11+00:00","lastContributor":{"id":"8480","username":"darchambault","avatar":""},"lastPostId":402,"author":{"id":"71088","username":"DTHRBP","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 minute ago","lastReplyPublicId":"33328"},{"categoryUrl":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6\/is-tcr-registration-a-scam-10233"},"id":"387","publicId":"10233","title":"IS TCR REGISTRATION A SCAM?","content":"<p>I cannot begin to articulate my frustrations with the TCR registration process as this has been going on for OVER A YEAR. Instead, I will try to summarize mine and everyone else\u2019s frustrations below!!<\/p><p>I have been rejected so many times it is not even funny, and there is an application fee of $22. No one explains that you can edit current brand info so if that gets rejected you automatically think you have to pay another $22 for a new application which I did several times before I realized (with no help from ring) how to edit this myself!<\/p><p>The reasons you get rejected are extremely vague and do not give you specifics or examples on what to use instead. You have to call an 888 number based out of India and get people on the phone who BARELY speak english and have ABSOLUTELY NO IDEA what they are doing. I have spent many hours of my time (which is valuable since I make the money) completing setups over the phone with these baseline level reps that walk you through and say it should get approved now only for it to be rejected AGAIN for different reasons ALL THE TIME.\u00a0<\/p><p>When Ring Central sells you their product, one of the features they tell you about is the ability to text clients, THEY NEVER EXPLAIN ABOUT TCR REGISTRATION. Like many of you I was suckered under the guise of this working seamlessly and it has been nothing but an EXTREME headache. At this point I am writing this to HOPEFULLY get a supervisor or someone with some level of authority to get this moved forward. As I have tried all traditional options I am leaning to believe that this is a SCAM. Unless this gets resolved that is all I have to say about this washy, shady, terrible waste of a company.\u00a0<\/p>","categoryName":"RingEX: Phone, SMS, & Fax","categoryId":"6","contentType":"conversation","featuredImage":"","likes":6,"views":993,"votes":0,"replyCount":54,"publishedAt":"2024-12-26T22:08:15+00:00","lastActivityAt":"2025-02-21T15:29:03+00:00","lastContributor":{"id":"4","username":"Mary-Community_Moderator","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/73f67ce5-f872-4a4c-ad4c-c15555bd9e71.png"},"lastPostId":401,"author":{"id":"70621","username":"Timberlin Insurance","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"7 minutes ago","lastReplyPublicId":"33327"},{"categoryUrl":"https:\/\/community.ringcentral.com\/developer-platform-apis-integrations-5","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/developer-platform-apis-integrations-5\/help-resolving-issues-relating-to-the-redirect-uri-in-oauth-9556"},"id":"306","publicId":"9556","title":"Help resolving issues relating to the redirect URI in OAuth","content":"<p>OAuth's authorization code flow requires developers to register with RingCentral a redirect URL to which users authenticating will be sent upon successfully authenticating. Each app can register multiple redirect URIs (which is commonly just a URL in the classic https:\/\/ format) in order to accommodate different user flows. The specific URL an app want to redirect a user is sent by the app when the user is initially sent to RingCentral to login. This URL must match one of the redirect URIs on file for that application. If it doesn't then the following error will be returned by RingCentral:<br \/>\u00a0<\/p><p><code>{<br \/><br \/>\u00a0\u00a0\"error\" : \"invalid_grant\",<br \/><br \/>\u00a0\u00a0\"errors\" : [<br \/><br \/>\u00a0 \u00a0\u00a0{ \"errorCode\" : \"OAU-109\",<br \/><br \/>\u00a0 \u00a0 \u00a0\u00a0\"message\" : \"Redirect URIs do not match\" }<br \/><br \/>\u00a0\u00a0],<br \/><br \/>\u00a0 \"error_description\" : \"Redirect URIs do not match\"<br \/><br \/>} <\/code><\/p><p>This check is essential to maintaining the security of RingCentral and of your application, and prevents third-parties from hyjacking your app and redirecting authenticated users to untrusted sites. Another error may be returned in the event that no redirect URI has been registered by your application.<\/p><p><code>{<br \/><br \/>\u00a0\u00a0\"error\": \"invalid_client\",<br \/><br \/>\u00a0\u00a0\"errors\": [<br \/><br \/>\u00a0 \u00a0\u00a0{ \"errorCode\": \"OAU-113\",<br \/><br \/>\u00a0 \u00a0 \u00a0\u00a0\"message\": \"No redirect uri is registered for the client\" }<br \/><br \/>\u00a0\u00a0],<br \/><br \/>\u00a0\u00a0\"error_description\": \"No redirect uri is registered for the client\" }<\/code><\/p><p>This error is less common given that the redirect URI field should be required when an OAuth app is registered. But there are a few circumstances when this policy is not enforced, or was bypassed. When you encounter this error, you can resolve it by logging into the Developer Console, editing the app's settings, and specifying a value for the Redirect URI field.<\/p>","categoryName":"Developer Platform, APIs, & Integrations","categoryId":"5","contentType":"conversation","featuredImage":"","likes":0,"views":3368,"votes":0,"replyCount":3,"publishedAt":"2023-09-29T17:58:50+00:00","lastActivityAt":"2025-02-21T10:38:56+00:00","lastContributor":{"id":"71182","username":"Manohar","avatar":""},"lastPostId":398,"author":{"id":"39","username":"ByrneReese","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/5a39ae60-8c66-4beb-bdee-02184e5c6560.png"},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"4 hours ago","lastReplyPublicId":"33324"},{"categoryUrl":"https:\/\/community.ringcentral.com\/developer-platform-apis-integrations-5","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/developer-platform-apis-integrations-5\/ringcentral-app-connect-not-automatically-logging-calls-into-clio-communications-tab-10501"},"id":"9962","publicId":"10501","title":"RingCentral app connect not automatically logging calls into Clio communications tab","content":"<p>RingCentral app connect not automatically logging calls into Clio communications tab<\/p>","categoryName":"Developer Platform, APIs, & Integrations","categoryId":"5","contentType":"question","featuredImage":"","likes":0,"views":3,"votes":0,"replyCount":1,"publishedAt":"2025-02-20T21:03:21+00:00","lastActivityAt":"2025-02-21T01:30:45+00:00","lastContributor":{"id":"2429","username":"dakong","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/33068541-36ab-43ec-aadc-5de9d226067c.png"},"lastPostId":22245,"author":{"id":"70978","username":"Will C.","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"14 hours ago","lastReplyPublicId":"33322"},{"categoryUrl":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6\/how-do-we-setup-inbound-calls-to-ring-only-the-desktop-phone-10503"},"id":"9963","publicId":"10503","title":"How do we setup inbound calls to ring only the desktop phone","content":"<p>Inbound calls to our main line ring a call queue of four people. We would prefer that a call to the main line causes ONLY the\u00a0desktop handsets to ring. However, if there is an inbound call to a direct extension, we want the app and the handset to ring. I found some year-old threads that discuss this, but the admin settings seemed to have changed and the\u00a0solutions are no longer viable.\u00a0<\/p>","categoryName":"RingEX: Phone, SMS, & Fax","categoryId":"6","contentType":"question","featuredImage":"","likes":0,"views":7,"votes":0,"replyCount":0,"publishedAt":"2025-02-20T23:17:48+00:00","lastActivityAt":"2025-02-20T23:17:48+00:00","lastContributor":{"id":"71109","username":"nkastner","avatar":""},"lastPostId":0,"author":{"id":"71109","username":"nkastner","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"16 hours ago"},{"categoryUrl":"https:\/\/community.ringcentral.com\/admin-portal-account-management-9","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/admin-portal-account-management-9\/adding-a-3rd-party-phone-as-a-physical-extension-that-rings-the-primary-number-10499"},"id":"9961","publicId":"10499","title":"Adding a 3rd party phone as a physical extension that rings the primary number","content":"<p>I had no problem adding the first 3rd party phone. I would like to add a phone that rings the main and only number when I am at home. I get stuck when I am trying to add a new 3rd party device when it comes to assigning a number. Since I only have the one number I can get no further. This should be a straight forward thing but it isn\u2019t. Can someone point me to how to accomplish this.\u00a0<\/p>","categoryName":"Admin Portal & Account Management","categoryId":"9","contentType":"question","featuredImage":"","likes":0,"views":18,"votes":0,"replyCount":5,"publishedAt":"2025-02-20T17:44:29+00:00","lastActivityAt":"2025-02-20T21:51:04+00:00","lastContributor":{"id":"70523","username":"Zarthan","avatar":""},"lastPostId":22244,"author":{"id":"70523","username":"Zarthan","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"17 hours ago","lastReplyPublicId":"33319"},{"categoryUrl":"https:\/\/community.ringcentral.com\/news-announcements-13","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/news-announcements-13\/capture-every-opportunity-with-ai-receptionist-free-trial-available-10502"},"id":"139","publicId":"10502","title":"\ud83d\ude80 Capture Every Opportunity with AI Receptionist - Free Trial Available \ud83d\ude80","content":"<p><span style=\"color:#000000;\">We\u2019re excited to introduce our latest RingCentral AI Receptionist (AIR) in controlled availability! It\u2019s an AI phone agent that helps businesses automate customer interactions, eliminate missed calls, and deliver faster, more intelligent service - all with an easy setup.<\/span><\/p><p>\u00a0<\/p><p><span style=\"color:#000000;\"><strong>\u2728Free trial available - contact us! \u2728<\/strong><\/span><\/p><p><span style=\"color:#000000;\">\u00a0As valued members of our community, we\u2019d love to invite Admins to <\/span><a href=\"https:\/\/www.ringcentral.com\/air.html#form\"><span style=\"color:#1155cc;\"><u>request early access now <\/u><\/span><\/a><span style=\"color:#000000;\">and try out our new AI Receptionist.\u00a0<\/span><br \/>\u00a0<\/p><h4><span style=\"color:#000000;\"><strong>What is RingCentral AI Receptionist?<\/strong><\/span><\/h4><p><span style=\"color:#000000;\">Built directly into the RingCentral business phone system, it ensures businesses:<\/span><\/p><ul><li><span style=\"color:#000000;\"><strong>Never miss a call<\/strong><\/span><span style=\"color:#000000;\"> \u2013 AI greets callers instantly and directs them where they need to go.<\/span><\/li>\t<li><span style=\"color:#000000;\"><strong>Deliver fast, accurate answers<\/strong><\/span><span style=\"color:#000000;\"> \u2013 Handles routine questions and provides business information without requiring staff intervention.<\/span><\/li>\t<li><span style=\"color:#000000;\"><strong>Seamlessly route complex requests<\/strong><\/span><span style=\"color:#000000;\"> \u2013 Transfers calls to the right person based on names and context.\u00a0<\/span><\/li>\t<li><span style=\"color:#000000;\"><strong>Capture every opportunity<\/strong><\/span><span style=\"color:#000000;\"> \u2013 Books appointments <\/span><span style=\"color:#000000;\"><em>(coming soon!)\u00a0<\/em><\/span><span style=\"color:#000000;\">and sends follow-up texts.<\/span><\/li><\/ul><p>\u00a0<\/p><p><span style=\"color:#000000;\"><strong>Real business, real results<\/strong><\/span><\/p><p><span style=\"color:#000000;\">Businesses already using RingCentral AI Receptionist are seeing significant benefits:<\/span><\/p><ul><li><span style=\"color:#000000;\">A security company now automates 50% of its calls, freeing staff for revenue-generating tasks.<\/span><\/li>\t<li><span style=\"color:#000000;\">A home tech service company uses RingCentral AIR as an AI-powered sales rep, capturing leads that would have been lost.<\/span><\/li>\t<li><span style=\"color:#000000;\">A healthcare provider reduced call response time from 12 seconds to zero, ensuring instant support.<\/span><\/li>\t<li><span style=\"color:#000000;\">A law firm now routes and screens calls 24\/7, reducing manual handling by 20% while keeping clients connected.<\/span><\/li><\/ul><p>\u00a0<\/p><h4><span style=\"color:#000000;\"><strong>Join us and experience the power of effortless voice AI!<\/strong><\/span><\/h4><p><span style=\"color:#000000;\">RingCentral AI Receptionist is now available in controlled release for select U.S. customers.<\/span><\/p><p><span style=\"color:#000000;\">If you\u2019re ready to:<\/span><\/p><ul><li><span style=\"color:#000000;\">Reduce missed calls and capture every opportunity<\/span><\/li>\t<li><span style=\"color:#000000;\">Streamline customer interactions without adding complexity<\/span><\/li>\t<li><span style=\"color:#000000;\">Experience the next generation of AI-powered business communications<\/span><\/li><\/ul><p>\u00a0<\/p><p><span style=\"color:#000000;\">\ud83d\udccc Visit our <\/span><a href=\"https:\/\/www.ringcentral.com\/air.html\"><span style=\"color:#1155cc;\"><u>webpage <\/u><\/span><\/a><span style=\"color:#000000;\">to learn more and request early access.<\/span><\/p><p><span style=\"color:#000000;\">\ud83d\udccc Register for our upcoming <\/span><a href=\"https:\/\/www.ringcentral.com\/resources\/webinars\/ai-powered-communications-and-ai-agents-future.html\"><span style=\"color:#1155cc;\"><u>\u2018AI Real Talk\u2019 Webinar <\/u><\/span><\/a><span style=\"color:#000000;\">on March 26 at 10:00am PT for a demo and more insights.<\/span><\/p><p>\u00a0<\/p>","categoryName":"News & Announcements","categoryId":"13","contentType":"article","featuredImage":"","likes":0,"views":20,"votes":0,"replyCount":1,"publishedAt":"2025-02-20T21:33:42+00:00","lastActivityAt":"2025-02-20T21:42:02+00:00","lastContributor":{"id":"14","username":"BeckyH","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/48b563f1-a47a-4e58-bd9d-7fb58be3ba45.png"},"lastPostId":212,"author":{"id":"69623","username":"Jann Mateo","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/959cfd40-8e08-434a-b52a-e3b71b6efa02.png"},"sticky":true,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"17 hours ago","lastReplyPublicId":"33318"},{"categoryUrl":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6\/how-do-i-transfer-my-main-number-to-an-external-number-326"},"id":"324","publicId":"326","title":"How do I transfer my main number to an external number?","content":"<p>I need to transfer the company main number to an external number<\/p>","categoryName":"RingEX: Phone, SMS, & Fax","categoryId":"6","contentType":"question","featuredImage":"","likes":2,"views":2053,"votes":0,"replyCount":8,"publishedAt":"2023-04-24T18:28:13+00:00","lastActivityAt":"2025-02-20T19:51:50+00:00","lastContributor":{"id":"69642","username":"Problem Solver","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/2c5c6a86-9f21-4918-984e-442639876a94.png"},"lastPostId":22239,"author":{"id":"9284","username":"kreid","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"19 hours ago","lastReplyPublicId":"33311"},{"categoryUrl":"https:\/\/community.ringcentral.com\/contact-center-ringcx-11","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/contact-center-ringcx-11\/how-to-upload-voicemail-prompts-for-incontact-call-center-9801"},"id":"9407","publicId":"9801","title":"How to upload voicemail prompts for InContact call center","content":"<p>Hello,<\/p><p>We have an InContact call center integrated with RingCentral for our enterprise. The prior VOIP admin did not upload the voicemail prompts at the time of inception, this was handled by the project team from RC. I need to update these prompts this weekend but am not entirely sure how to do so. I see an Upload Files entry under the ACD heading, Browse ACD file sub-section, Prompts in the file subsystem but was unsure how to upload the new files, do I just name them the same as the existing prompts or where\/how do I choose to use the new prompts?<\/p>","categoryName":"Contact Center & RingCX","categoryId":"11","contentType":"question","featuredImage":"","likes":0,"views":43,"votes":0,"replyCount":3,"publishedAt":"2024-09-10T17:52:27+00:00","lastActivityAt":"2025-02-20T19:32:02+00:00","lastContributor":{"id":"71178","username":"TASHANA","avatar":""},"lastPostId":22238,"author":{"id":"69961","username":"AndrewR-THG","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"20 hours ago","lastReplyPublicId":"33310"},{"categoryUrl":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6\/do-not-accept-queue-calls-10104"},"id":"9635","publicId":"10104","title":"Do Not Accept Queue Calls","content":"<p>As of last Friday, my agents started receiving an error message when they try to log out of the queue.<\/p><p>\u201cSorry, something went wrong on our end, we weren't able to update the queue call settings. Try again later.\u201d Does anyone know why or have a solution for this? Please help!<\/p>","categoryName":"RingEX: Phone, SMS, & Fax","categoryId":"6","contentType":"question","featuredImage":"","likes":0,"views":304,"votes":0,"replyCount":20,"publishedAt":"2024-11-13T17:53:30+00:00","lastActivityAt":"2025-02-20T19:18:26+00:00","lastContributor":{"id":"4","username":"Mary-Community_Moderator","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/73f67ce5-f872-4a4c-ad4c-c15555bd9e71.png"},"lastPostId":22237,"author":{"id":"17865","username":"Alycia408628026","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"20 hours ago","lastReplyPublicId":"33309"}],"authors":{"4":{"id":4,"url":"\/members\/mary-community-moderator-4","name":"Mary-Community_Moderator","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/73f67ce5-f872-4a4c-ad4c-c15555bd9e71.png","userTitle":"Community Manager","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/438c9771-1fc9-405f-b989-ae9f5bd0cc5b_thumb.png","title":"Official Launch"}],"isBanned":false,"rank":{"avatarIcon":"78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","isBold":true,"isItalic":false,"isUnderline":true,"icon":null,"iconUrl":null,"name":"Community Manager","color":""},"postCount":2276},"14":{"id":14,"url":"\/members\/beckyh-14","name":"BeckyH","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/48b563f1-a47a-4e58-bd9d-7fb58be3ba45.png","userTitle":"Community Manager","userLevel":5,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/438c9771-1fc9-405f-b989-ae9f5bd0cc5b_thumb.png","title":"Official Launch"},{"url":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/2011c798-a915-4558-8f3d-30a4cd9df88d_thumb.png","title":"Partner"}],"isBanned":false,"rank":{"avatarIcon":"78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","isBold":true,"isItalic":false,"isUnderline":true,"icon":null,"iconUrl":null,"name":"Community Manager","color":""},"postCount":701},"39":{"id":39,"url":"\/members\/byrnereese-39","name":"ByrneReese","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/5a39ae60-8c66-4beb-bdee-02184e5c6560.png","userTitle":"Product Manager","userLevel":4,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/496ff991-9154-4ac8-bb68-e52340cb05d9_thumb.png","title":"Product expert"},{"url":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/89e12ccb-3a53-44bf-a6b7-1221038242db_thumb.png","title":"Expert"},{"url":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/438c9771-1fc9-405f-b989-ae9f5bd0cc5b_thumb.png","title":"Official Launch"},{"url":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/2011c798-a915-4558-8f3d-30a4cd9df88d_thumb.png","title":"Partner"}],"isBanned":false,"rank":{"avatarIcon":"78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","isBold":true,"isItalic":false,"isUnderline":true,"icon":null,"iconUrl":null,"name":"Community Manager","color":""},"postCount":211},"2429":{"id":2429,"url":"\/members\/dakong-2429","name":"dakong","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/33068541-36ab-43ec-aadc-5de9d226067c.png","userTitle":"Community Manager","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":"78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","isBold":true,"isItalic":false,"isUnderline":true,"icon":null,"iconUrl":null,"name":"Community Manager","color":""},"postCount":24},"8480":{"id":8480,"url":"\/members\/darchambault-8480","name":"darchambault","avatar":"","userTitle":"New Participant","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Participant","color":""},"postCount":1},"9284":{"id":9284,"url":"\/members\/kreid-9284","name":"kreid","avatar":"","userTitle":"New Participant","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Participant","color":""},"postCount":0},"17865":{"id":17865,"url":"\/members\/alycia408628026-17865","name":"Alycia408628026","avatar":"","userTitle":"New Participant","userLevel":0,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/438c9771-1fc9-405f-b989-ae9f5bd0cc5b_thumb.png","title":"Official Launch"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Participant","color":""},"postCount":2},"69623":{"id":69623,"url":"\/members\/jann-mateo-69623","name":"Jann Mateo","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/959cfd40-8e08-434a-b52a-e3b71b6efa02.png","userTitle":"Community Manager","userLevel":2,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/438c9771-1fc9-405f-b989-ae9f5bd0cc5b_thumb.png","title":"Official Launch"}],"isBanned":false,"rank":{"avatarIcon":"78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","isBold":true,"isItalic":false,"isUnderline":true,"icon":null,"iconUrl":null,"name":"Community Manager","color":""},"postCount":8},"69642":{"id":69642,"url":"\/members\/problem-solver-69642","name":"Problem Solver","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/2c5c6a86-9f21-4918-984e-442639876a94.png","userTitle":"Participating Frequently","userLevel":5,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Participating Frequently","color":""},"postCount":87},"69961":{"id":69961,"url":"\/members\/andrewr-thg-69961","name":"AndrewR-THG","avatar":"","userTitle":"New Participant","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Participant","color":""},"postCount":1},"70523":{"id":70523,"url":"\/members\/zarthan-70523","name":"Zarthan","avatar":"","userTitle":"New Participant","userLevel":0,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/438c9771-1fc9-405f-b989-ae9f5bd0cc5b_thumb.png","title":"Official Launch"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Participant","color":""},"postCount":3},"70621":{"id":70621,"url":"\/members\/timberlin-insurance-70621","name":"Timberlin Insurance","avatar":"","userTitle":"Participating Frequently","userLevel":2,"badges":[{"url":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/438c9771-1fc9-405f-b989-ae9f5bd0cc5b_thumb.png","title":"Official Launch"}],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Participating Frequently","color":""},"postCount":5},"70978":{"id":70978,"url":"\/members\/will-c-70978","name":"Will C.","avatar":"","userTitle":"New Participant","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Participant","color":""},"postCount":3},"71088":{"id":71088,"url":"\/members\/dthrbp-71088","name":"DTHRBP","avatar":"","userTitle":"Participating Frequently","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"Participating Frequently","color":""},"postCount":5},"71109":{"id":71109,"url":"\/members\/nkastner-71109","name":"nkastner","avatar":"","userTitle":"New Participant","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Participant","color":""},"postCount":0},"71178":{"id":71178,"url":"\/members\/tashana-71178","name":"TASHANA","avatar":"","userTitle":"New Participant","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Participant","color":""},"postCount":1},"71182":{"id":71182,"url":"\/members\/manohar-71182","name":"Manohar","avatar":"","userTitle":"New Participant","userLevel":0,"badges":[],"isBanned":false,"rank":{"avatarIcon":null,"avatarIconUrl":null,"isBold":false,"isItalic":false,"isUnderline":false,"icon":null,"iconUrl":null,"name":"New Participant","color":""},"postCount":1}}}}"><section class="category-and-topic-stream qa-category-and-topic-stream-container homepage-widget-wrapper" style="background-color: #ffffff;"><div class="sitewidth"><div class="col"><div class="box pagebox box--unbox"><div class="box__content"><div class="module widget--tabs tabs qa-widget-tabs"><nav class="sections__nav sections__nav--accordion-S"><div class="tabs--nav__container"><div class="tabs--nav"><ul class="tabs--navigation qa-tabs-menu"><li class="tabs__item tabs__item--M qa-tab"><a href="/search/activity/recent" class="qa-link-tab js-tab branded/_index-recent-topics is-active">Recent activity</a></li><li class="tabs__item tabs__item--M qa-tab"><a href="/search/activity/unanswered" class="qa-link-tab js-tab branded/_index-unanswered-topics">Help others</a></li><li class="tabs__item tabs__item--M qa-tab"><a href="#" class="qa-link-tab js-tab _index-forums">Categories</a></li></ul></div></div><div class="tabs--navigation"><div class="tabs qa-tabs"><div class="js-content js-content-1 qa-tab-isVisible js-content-1"><div class="box widget box__content qa-widget-recent-topics topic-list-view"><div class="list-widget-wrapper"><div class="load-more-container load-more-topics"><button class="btn--cta btn--full-width btn--load-more" type="button"><span class="loader"></span></button></div></div></div></div></div><div class="tabs qa-tabs"><div class="js-content js-content-1 qa-tab-isVisible js-content-2 is-hidden--loose"><div class="box widget box__content qa-widget-recent-topics topic-list-view"><div class="list-widget-wrapper"><div class="load-more-container load-more-topics"><button class="btn--cta btn--full-width btn--load-more" type="button"><span class="loader"></span></button></div></div></div></div></div><div class="tabs qa-tabs"><div class="js-content js-content-1 qa-tab-isVisible js-content-3 is-hidden--loose"><div class="forum-list"><div class="box"><div class="category-section table qa-category" id="category-4"><div class="category-title"><h2><a href="https://community.ringcentral.com/ask-the-community-4" class="link--subforum qa-category-link" track="[object Object]">Ask The Community</a></h2><span tabIndex="0" role="button" title="forum expand" class="table__collapse collapse-trigger js-collapse-trigger"><svg width="24" height="24" class viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M7.41 15.41L12 10.83L16.59 15.41L18 14L12 8L6 14L7.41 15.41Z" fill="currentColor"></path></svg></span></div><div class="category-description text--meta">Ask questions, learn from others, and grow your expertise</div><div class="table forum-table js-collapse-content js-unread-overview"><div class="table__row qa-table-row forum-default qa-forum--default " data-value="5"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"><img role="img" src="https://uploads-us-west-2.insided.com/ringcentral-en/attachment/d3f2cd00-80c3-4cff-b77a-9b68d3e8f5bc_thumb.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/ringcentral-en/attachment/d3f2cd00-80c3-4cff-b77a-9b68d3e8f5bc_thumb.png" title="Developer Platform, APIs, & Integrations" alt="Developer Platform, APIs, & Integrations" /></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.ringcentral.com/developer-platform-apis-integrations-5" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">Developer Platform, APIs, & Integrations</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">3590 Questions</li></ul></div></div></div></div><div class="table__row qa-table-row forum-default qa-forum--default " data-value="6"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"><img role="img" src="https://uploads-us-west-2.insided.com/ringcentral-en/attachment/398bc9ea-d20b-4f7b-9faf-45fd0b97d21f_thumb.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/ringcentral-en/attachment/398bc9ea-d20b-4f7b-9faf-45fd0b97d21f_thumb.png" title="RingEX: Phone, SMS, & Fax" alt="RingEX: Phone, SMS, & Fax" /></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.ringcentral.com/ringex-phone-sms-fax-6" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">RingEX: Phone, SMS, & Fax</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">3638 Questions</li></ul></div></div></div></div><div class="table__row qa-table-row forum-default qa-forum--default " data-value="7"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"><img role="img" src="https://uploads-us-west-2.insided.com/ringcentral-en/attachment/7f760efa-285c-4f4c-90be-ef8cffe227b7_thumb.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/ringcentral-en/attachment/7f760efa-285c-4f4c-90be-ef8cffe227b7_thumb.png" title="RingEX: Team Messaging, Calendar, & Tasks" alt="RingEX: Team Messaging, Calendar, & Tasks" /></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.ringcentral.com/ringex-team-messaging-calendar-tasks-7" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">RingEX: Team Messaging, Calendar, & Tasks</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">222 Questions</li></ul></div></div></div></div><div class="table__row qa-table-row forum-default qa-forum--default " data-value="8"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"><img role="img" src="https://uploads-us-west-2.insided.com/ringcentral-en/attachment/3d862c3a-fad4-4b39-822a-0319b76e0bcb_thumb.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/ringcentral-en/attachment/3d862c3a-fad4-4b39-822a-0319b76e0bcb_thumb.png" title="Video, Meetings, Webinar, Rooms, & RingCentral Events" alt="Video, Meetings, Webinar, Rooms, & RingCentral Events" /></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.ringcentral.com/video-meetings-webinar-rooms-ringcentral-events-8" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">Video, Meetings, Webinar, Rooms, & RingCentral Events</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">571 Questions</li></ul></div></div></div></div><div class="table__row qa-table-row forum-default qa-forum--default " data-value="9"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"><img role="img" src="https://uploads-us-west-2.insided.com/ringcentral-en/attachment/f8371950-ac0e-4dbf-b883-e21d24bac004_thumb.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/ringcentral-en/attachment/f8371950-ac0e-4dbf-b883-e21d24bac004_thumb.png" title="Admin Portal & Account Management" alt="Admin Portal & Account Management" /></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.ringcentral.com/admin-portal-account-management-9" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">Admin Portal & Account Management</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">697 Questions</li></ul></div></div></div></div><div class="table__row qa-table-row forum-default qa-forum--default " data-value="10"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"><img role="img" src="https://uploads-us-west-2.insided.com/ringcentral-en/attachment/53b809ad-70ea-4274-8588-4dd6c86e9964_thumb.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/ringcentral-en/attachment/53b809ad-70ea-4274-8588-4dd6c86e9964_thumb.png" title="Analytics & Reporting" alt="Analytics & Reporting" /></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.ringcentral.com/analytics-reporting-10" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">Analytics & Reporting</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">156 Questions</li></ul></div></div></div></div><div class="table__row qa-table-row forum-default qa-forum--default " data-value="11"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"><img role="img" src="https://uploads-us-west-2.insided.com/ringcentral-en/attachment/a870a3ee-63df-49bf-949f-5d1904621c8c_thumb.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/ringcentral-en/attachment/a870a3ee-63df-49bf-949f-5d1904621c8c_thumb.png" title="Contact Center & RingCX" alt="Contact Center & RingCX" /></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.ringcentral.com/contact-center-ringcx-11" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">Contact Center & RingCX</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">86 Questions</li></ul></div></div></div></div><div class="table__row qa-table-row forum-default qa-forum--default " data-value="19"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"><img role="img" src="https://uploads-us-west-2.insided.com/ringcentral-en/attachment/834c46e9-7c4a-4cb5-b459-4e317ea38362_thumb.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/ringcentral-en/attachment/834c46e9-7c4a-4cb5-b459-4e317ea38362_thumb.png" title="AI Assistant" alt="AI Assistant" /></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.ringcentral.com/ai-assistant-19" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">AI Assistant</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">12 Questions</li></ul></div></div></div></div></div></div></div><div class="box"><div class="category-section table qa-category" id="category-12"><div class="category-title"><h2><a href="https://community.ringcentral.com/community-announcements-12" class="link--subforum qa-category-link" track="[object Object]">Community Announcements</a></h2><span tabIndex="0" role="button" title="forum expand" class="table__collapse collapse-trigger js-collapse-trigger"><svg width="24" height="24" class viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M7.41 15.41L12 10.83L16.59 15.41L18 14L12 8L6 14L7.41 15.41Z" fill="currentColor"></path></svg></span></div><div class="category-description text--meta">-</div><div class="table forum-table js-collapse-content js-unread-overview"><div class="table__row qa-table-row forum-default qa-forum--default " data-value="13"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"><img role="img" src="https://uploads-us-west-2.insided.com/ringcentral-en/attachment/bb057e8f-a973-4227-b14a-185eb2c663c6_thumb.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/ringcentral-en/attachment/bb057e8f-a973-4227-b14a-185eb2c663c6_thumb.png" title="News & Announcements" alt="News & Announcements" /></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.ringcentral.com/news-announcements-13" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">News & Announcements</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">301 Questions</li></ul></div></div></div></div><div class="table__row qa-table-row forum-default qa-forum--default " data-value="18"><div class="table__cell grid--7 cell--S--first"><div class="user flag"><div class="flag__image"><div class="forum-image"><img role="img" src="https://uploads-us-west-2.insided.com/ringcentral-en/attachment/44906c20-e341-4e8f-a1c4-9bed61df4ec6_thumb.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/ringcentral-en/attachment/44906c20-e341-4e8f-a1c4-9bed61df4ec6_thumb.png" title="Getting Started" alt="Getting Started" /></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.ringcentral.com/getting-started-18" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">Getting Started</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">6 Questions</li></ul></div></div></div></div></div></div></div></div></div></div><div class="tabs qa-tabs"></div></div></nav></div></div></div></div></div></section></div></div></div></div><div class="col col--side Sidebar qa-div-sidebar custom-sidebar Sidebarmodule Sidebarmodule--no-margin widget-container--container-2-1-column_2"><div class="widget-container widget-container--tag_cloud widget-container--container-2-1-column_2-index-0" data-idx="0"><div class="widget-placeholder"><div data-preact="widget-popular-tags/WidgetPopularTags.sync" class="" data-props="{"title":"Popular tags","amount":15,"config":{"amount":15,"title":"Popular tags"}}"></div></div></div><div class="widget-container widget-container--event_calendar widget-container--container-2-1-column_2-index-1" data-idx="1"><div class="widget-placeholder"><div data-preact="widget-events-calendar/index" class="" data-props="{"config":{"amount":5,"title":"Community Events Calendar","enablePicker":false,"hideSpacingWithUpperWidget":true,"paddingToTopAndBottom":true,"activeSection":"Style"}}"><section class="event-calendar qa-event-calendar-container homepage-widget-wrapper widget-container-spacing homepage-widget-wrapper--no-spacing"><div class="sitewidth"><div class="col"><h3 class="widget-title widget__heading event-calendar__heading">Community Events Calendar</h3><div class="full-width Template-brand-featured homepage-widget-wrapper custom-event-calendar widget widget--event-calendar qa-widget-event_calendar"><div class="sitewidth"><div class="col event-calendar-container"></div></div></div></div></div></section></div></div></div><div class="widget-container widget-container--html_widget widget-container--container-2-1-column_2-index-2" data-idx="2"><div class="widget-placeholder"><div data-preact="widget-custom-html/index" class="" data-props="{"title":"Having trouble finding an answer?","html":"<p style=\"font-size:16px\">We can\u2019t know everything, but we can help point you in the right direction with these resources:<\/p>\n<ul>\n <li><a href=\"https:\/\/support.ringcentral.com\/?language=en_US\" target=\"blank\" style=\"font-size:16px\">Knowledge Base<\/a><\/li>\n <li><a href=\"https:\/\/support.ringcentral.com\/new-case.html\" target=\"blank\" style=\"font-size:16px\">Create a Case Online<\/a><\/li>\n <li><a href=\"https:\/\/university.ringcentral.com\/\" target=\"blank\" style=\"font-size:16px\">RingCentral University<\/a><\/li>\n <li><a href=\"https:\/\/status.ringcentral.com\/\" target=\"blank\" style=\"font-size:16px\">System Status<\/a><\/li>\n<\/ul>"}"><div class="custom-html-widget-wrapper"><div class="sitewidth"><div class="col"><h3 class="widget__heading">Having trouble finding an answer?</h3></div></div><section class="full-width custom-html"><p style="font-size:16px">We can鈥檛 know everything, but we can help point you in the right direction with these resources:</p><ul><li><a href="https://support.ringcentral.com/?language=en_US" target="blank" style="font-size:16px">Knowledge Base</a></li><li><a href="https://support.ringcentral.com/new-case.html" target="blank" style="font-size:16px">Create a Case Online</a></li><li><a href="https://university.ringcentral.com/" target="blank" style="font-size:16px">RingCentral University</a></li><li><a href="https://status.ringcentral.com/" target="blank" style="font-size:16px">System Status</a></li></ul></section></div></div></div></div><div class="widget-container widget-container--leaderboard_points widget-container--container-2-1-column_2-index-3" data-idx="3"><div class="widget-placeholder"><div data-preact="widget-points-leaderboard/indexWidget.sync" class="" data-props="{"maxResults":5,"timeRange":["thisWeek","allTime"],"title":"Top 5 Contributors","emptyMessage":"","isPreviewEmptyMessage":false,"excludeUserRole":["RingCentral Staff","roles.administrator"],"showLink":false,"linkText":"Show full leaderboard","showLoggedInUserSection":false,"config":{"maxResults":5,"excludeUserRole":["RingCentral Staff","roles.administrator"],"timeRange":["thisWeek","allTime"],"emptyMessage":"","isPreviewEmptyMessage":false,"showLink":false,"linkText":"Show full leaderboard","showLoggedInUserSection":false,"title":"Top 5 Contributors","subtitle":"Earn points by commenting and answering questions. ","backgroundColorDisplay":"none","titleColorDisplay":"config-header-color","enablePicker":false,"hideSpacingWithUpperWidget":true,"paddingToTopAndBottom":true,"activeSection":"Style"},"phrases":{"Forum":{"{n} point| {n} points":"{n} point| {n} points","leaderboard.logged.in.user":"You","leaderboard.header.ranking":"Ranking","leaderboard.header.points":"Points"}}}"><section class="widget--leaderboard_points qa-widget-leaderboard_points leaderboard_points qa-leaderboard_points-container homepage-widget-wrapper widget-container-spacing homepage-widget-wrapper--no-spacing"><div class="sitewidth"><div class="col"><h3 style="color: var(--config-header-color);" class="widget-title widget__heading leaderboard_points__heading">Top 5 Contributors</h3><h4 class="widget__subheading leaderboard_points__subheading font-normal-weight">Earn points by commenting and answering questions. </h4><div class="leaderboard-container"><div class="sections__nav "><ul class="tabs--navigation qa-profile-tooltip-tabs"><li class="tabs__item qa-tab"><button class="tabs__btn tabs__btn-medium qa-link-tab tabs__btn--active" type="button"></button></li><li class="tabs__item qa-tab"><button class="tabs__btn tabs__btn-medium qa-link-tab " type="button"></button></li></ul><div class="tabs--navigation"><div class="tabs qa-tab-content tabs--active"><div class="leaderboard-tab"><div><div class="default-leaderboard-meta-text"></div></div></div></div><div class="tabs qa-tab-content "><div class="leaderboard-tab"><div><div class="default-leaderboard-meta-text"></div></div></div></div></div></div></div></div></div></section></div></div></div><div class="widget-container widget-container--html_widget widget-container--container-2-1-column_2-index-4" data-idx="4"><div class="widget-placeholder"><div data-preact="widget-custom-html/index" class="" data-props="{"title":"Love RingCentral?","html":"<p style=\"font-size:16px\">We\u2019re excited to introduce our Customer Advocacy Program, designed to recognize our loyal customers! By joining the program, you\u2019ll have the opportunity to share your feedback, help others discover our products, and become a hero of your success story. <br> <br> Become a\n <a href=\"https:\/\/www.ringcentral.com\/advocate.html\" target=\"_blank\" rel=\"noopener noreferrer\">RingCentral Advocate<\/a> today!\n<\/p>\n<p><img src=\"https:\/\/www.ringcentral.com\/content\/dam\/rc-www\/en_us\/images\/content\/whyringcentral\/casestudies\/advocate\/hero-jpg-rendition.webp\" alt=\"\" width=\"271\" height=\"252\"><\/p>"}"><div class="custom-html-widget-wrapper"><div class="sitewidth"><div class="col"><h3 class="widget__heading">Love RingCentral?</h3></div></div><section class="full-width custom-html"><p style="font-size:16px">We鈥檙e excited to introduce our Customer Advocacy Program, designed to recognize our loyal customers! By joining the program, you鈥檒l have the opportunity to share your feedback, help others discover our products, and become a hero of your success story. <br><br> Become a <a href="https://www.ringcentral.com/advocate.html" target="_blank" rel="noopener noreferrer">RingCentral Advocate</a> today! </p><p><img src="https://www.ringcentral.com/content/dam/rc-www/en_us/images/content/whyringcentral/casestudies/advocate/hero-jpg-rendition.webp" alt="" width="271" height="252"></p></section></div></div></div></div><div class="widget-container widget-container--announcement_card widget-container--container-2-1-column_2-index-5" data-idx="5"><div class="widget-placeholder"><div data-preact="widget-notification/FeaturedTopicsWrapper" class="" data-props="{"widget":"featuredSide"}"></div></div></div></div></div></div> </div> </div> <div class="widget-container widget-container--featured_topics widget-container--index-7" data-idx="7"> <div class="widget-placeholder"> <div data-preact="destination/modules/Navigation/widget-featured-topics/index.sync" class="" data-props="{"config":{"topics":[{"id":10264,"type":"article"},{"id":10189,"type":"article"}],"firstTopicsNumber":3,"buttonLabel":"","buttonURL":"","title":"Welcome to the RingCentral Community","subtitle":"Discover the latest happenings:","backgroundColor":"#FFFFFF","backgroundColorDisplay":"solid_color","enablePicker":false,"hideSpacingWithUpperWidget":false,"paddingToTopAndBottom":true,"activeSection":"Content","selectedCardsPerRow":3,"selectedDisplayViewPreference":"card","maxNumberOfItems":5},"featuredTopics":[{"url":"https:\/\/community.ringcentral.com\/news-announcements-13\/admins-end-users-level-up-your-ringcentral-knowledge-10264","title":"Admins & End Users: Level up your RingCentral knowledge!","description":"<p>\ud83d\udca5\u200a\u200a New content throughout the month \ud83d\udca5<\/p><p>\u00a0<\/p><p><span style=\"color:#000000;\">Whether you're new to RingCentral or looking to refresh your knowledge, we\u2019ve got just the thing for you!\u00a0<\/span><br \/><br \/><span style=\"color:#000000;\">Starting soon, we\u2019ll be launching \u201cGetting Started with RingCentral\u201d interactive demos designed to help you set up and customize your RingCentral account with confidence.<\/span><br \/>\u00a0<\/p><h3><span style=\"color:#000000;\">What to Expect:<\/span><\/h3><p><span style=\"color:#000000;\">\u2714 <\/span><span style=\"color:#000000;\"><strong>Step-by-Step Guidance<\/strong><\/span><span style=\"color:#000000;\">: Learn how to navigate and configure your RingCentral account effortlessly.<\/span><\/p><p><span style=\"color:#000000;\">\u2714 <\/span><span style=\"color:#000000;\"><strong>Interactive Topics<\/strong><\/span><span style=\"color:#000000;\">: Explore demos on key features that will help you get the feel of how to set up specific features.<\/span><\/p><p><span style=\"color:#000000;\">\u2714 <\/span><span style=\"color:#000000;\"><strong>Hands-On Practice<\/strong><\/span><span style=\"color:#000000;\">: Engage with interactive examples that mirror real-world scenarios.<\/span><\/p><p><span style=\"color:#000000;\">\u2714 <\/span><span style=\"color:#000000;\"><strong>Ask Questions<\/strong><\/span><span style=\"color:#000000;\">: Get your questions answered by our expert team by commenting on the post.<\/span><br \/>\u00a0<\/p><h3><span style=\"color:#000000;\">Check it\u00a0out here:<\/span><\/h3><ul><li><a href=\"https:\/\/community.ringcentral.com\/news-announcements-13\/getting-started-with-ringcentral-setting-up-your-company-caller-id-name-10285\">Getting Started with RingCentral: Setting Up Your Company Caller ID Name<\/a><\/li>\t<li><a href=\"https:\/\/community.ringcentral.com\/getting-started-18\/getting-started-with-ringcentral-setting-up-your-multi-site-caller-id-name-10377\">Getting Started with RingCentral: Setting Up Your Multi-site Caller ID Name<\/a><\/li>\t<li><a href=\"https:\/\/community.ringcentral.com\/getting-started-18\/getting-started-with-ringcentral-setting-up-caller-id-name-for-a-phone-number-or-user-extension-10481\">Getting Started with RingCentral: Setting Up Caller ID Name for a Phone Number or User Extension<\/a><\/li><\/ul><p><br \/><span style=\"color:#000000;\">Let\u2019s make 2025 the year of seamless communication and collaboration. We can\u2019t wait to see you in our demos! \ud83c\udfa5<\/span><br \/><br \/><span style=\"color:#000000;\">\ud83d\udca1 Have suggestions for topics you\u2019d like to see covered? Drop your ideas in the comments below!<\/span><\/p><p>\u00a0<\/p>","id":10264,"featuredImage":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/7d96ccf7-2655-444a-aa24-a423358e21ec_thumb.png","label":"News","replyCount":0,"views":144,"post":{"id":32145,"author":{"id":69623,"url":"\/members\/jann-mateo-69623","name":"Jann Mateo","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/959cfd40-8e08-434a-b52a-e3b71b6efa02.png","userTitle":"Community Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":true,"avatarIcon":"78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","name":"Community Manager"},"userLevel":2,"badges":[{"title":"Official Launch","url":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/438c9771-1fc9-405f-b989-ae9f5bd0cc5b_thumb.png"}],"isBanned":false},"content":"<p>\ud83d\udca5\u200a\u200a New content throughout the month \ud83d\udca5<\/p><p>\u00a0<\/p><p><span style=\"color:#000000;\">Whether you're new to RingCentral or looking to refresh your knowledge, we\u2019ve got just the thing for you!\u00a0<\/span><br \/><br \/><span style=\"color:#000000;\">Starting soon, we\u2019ll be launching \u201cGetting Started with RingCentral\u201d interactive demos designed to help you set up and customize your RingCentral account with confidence.<\/span><br \/>\u00a0<\/p><h3><span style=\"color:#000000;\">What to Expect:<\/span><\/h3><p><span style=\"color:#000000;\">\u2714 <\/span><span style=\"color:#000000;\"><strong>Step-by-Step Guidance<\/strong><\/span><span style=\"color:#000000;\">: Learn how to navigate and configure your RingCentral account effortlessly.<\/span><\/p><p><span style=\"color:#000000;\">\u2714 <\/span><span style=\"color:#000000;\"><strong>Interactive Topics<\/strong><\/span><span style=\"color:#000000;\">: Explore demos on key features that will help you get the feel of how to set up specific features.<\/span><\/p><p><span style=\"color:#000000;\">\u2714 <\/span><span style=\"color:#000000;\"><strong>Hands-On Practice<\/strong><\/span><span style=\"color:#000000;\">: Engage with interactive examples that mirror real-world scenarios.<\/span><\/p><p><span style=\"color:#000000;\">\u2714 <\/span><span style=\"color:#000000;\"><strong>Ask Questions<\/strong><\/span><span style=\"color:#000000;\">: Get your questions answered by our expert team by commenting on the post.<\/span><br \/>\u00a0<\/p><h3><span style=\"color:#000000;\">Check it\u00a0out here:<\/span><\/h3><ul><li><a href=\"https:\/\/community.ringcentral.com\/news-announcements-13\/getting-started-with-ringcentral-setting-up-your-company-caller-id-name-10285\">Getting Started with RingCentral: Setting Up Your Company Caller ID Name<\/a><\/li>\t<li><a href=\"https:\/\/community.ringcentral.com\/getting-started-18\/getting-started-with-ringcentral-setting-up-your-multi-site-caller-id-name-10377\">Getting Started with RingCentral: Setting Up Your Multi-site Caller ID Name<\/a><\/li>\t<li><a href=\"https:\/\/community.ringcentral.com\/getting-started-18\/getting-started-with-ringcentral-setting-up-caller-id-name-for-a-phone-number-or-user-extension-10481\">Getting Started with RingCentral: Setting Up Caller ID Name for a Phone Number or User Extension<\/a><\/li><\/ul><p><br \/><span style=\"color:#000000;\">Let\u2019s make 2025 the year of seamless communication and collaboration. We can\u2019t wait to see you in our demos! \ud83c\udfa5<\/span><br \/><br \/><span style=\"color:#000000;\">\ud83d\udca1 Have suggestions for topics you\u2019d like to see covered? Drop your ideas in the comments below!<\/span><\/p><p>\u00a0<\/p>","url":"\/news-announcements-13\/admins-end-users-level-up-your-ringcentral-knowledge-10264?postid=32145#post32145","creationDate":"2025-01-08T23:03:54+0000","relativeCreationDate":"1 month ago"},"contentType":"article","type":0,"likes":0,"hasCurrentUserLiked":false,"hasBestAnswer":false},{"url":"https:\/\/community.ringcentral.com\/news-announcements-13\/tcr-registration-update-register-your-business-to-send-and-receive-sms-text-messages-10189","title":"\ud83d\udce2 TCR Registration Update: Register Your Business to Send and Receive SMS\/Text Messages","description":"<p><span style=\"display:none;\">\u00a0<\/span><span style=\"color:#000000;\">Great news! We are pleased to inform you that the wireless carriers have extended the registration deadline until early 2025. We urge you to submit your registration as soon as possible. Carriers are continuously imposing more stringent vetting standards, which can extend the registration process.<\/span><span style=\"display:none;\">\u00a0<\/span><br \/><br \/><span style=\"color:#000000;\">To help you get started, below are resources that we have gathered to assist you in your registration journey:<\/span><br \/><br \/><span style=\"color:#000000;\">\ud83d\udc49 <\/span><span style=\"color:#000000;\"><strong>Register here<\/strong><\/span><span style=\"color:#000000;\">: <\/span><a href=\"https:\/\/login.ringcentral.com\/sw.html?responseType=code&amp;clientId=DE0Af3c63a68092734D333990A0401D349EEd9bdc46e80ec158238C3D857A92A&amp;brandId=1210&amp;state=WAP-c1770452-8921-42e0-b0e9-1bede204db36&amp;localeId=en_US&amp;endpointId=&amp;session=94913491036353927&amp;display=page&amp;prompt=login%20sso&amp;scope=openid%20profile&amp;appUrlScheme=https%3A%2F%2Fservice.ringcentral.com%2Fmobile%2Foauthredirect&amp;ui_options=show_back_to_app%20external_popup%20hide_consent%20hide_select_account&amp;code_challenge=&amp;code_challenge_method=&amp;appName=SW&amp;response_hint=login_type%20login_id%20locale_id%20mailbox_id&amp;force=true&amp;v=24.3.2#\/enterCredential\"><span style=\"color:#1155cc;\"><u>Start Text Messaging Registration<\/u><\/span><\/a><br \/><br \/><span style=\"color:#000000;\">\ud83d\udca1 <\/span><span style=\"color:#000000;\"><strong>Helpful Resources to Get Started:<\/strong><\/span><\/p><ul><li><a href=\"https:\/\/support.ringcentral.com\/article-v2\/Setting-up-TCR-registration-assigning-numbers-to-SMS-campaigns.html?brand=RingCentral&amp;product=RingEX&amp;language=en_US\"><span style=\"color:#1155cc;\"><u>Registration Instructions<\/u><\/span><\/a><\/li>\t<li><a href=\"https:\/\/support.ringcentral.com\/sms-registration.html\"><span style=\"color:#1155cc;\"><u>Registration Tutorial Video<\/u><\/span><\/a><\/li>\t<li><a href=\"https:\/\/docs.google.com\/presentation\/d\/1V1ymNbB7QIwUjcAo7dV16m9mHv70eJhZiZuwYzTY7zI\/edit#slide=id.g319405c0625_0_534\"><span style=\"color:#1155cc;\"><u>Key Registration Requirements<\/u><\/span><\/a><\/li>\t<li><a href=\"https:\/\/support.ringcentral.com\/article-v2\/Troubleshooting-TCR-rejection-codes.html?brand=RingCentral&amp;product=RingEX&amp;language=en_US\"><span style=\"color:#1155cc;\"><u>Troubleshooting SMS TCR application rejections<\/u><\/span><\/a><\/li><\/ul><p><br \/><span style=\"color:#000000;\">Don't wait\u2014take action now to ensure uninterrupted text messaging for your business! \ud83d\ude80<\/span><\/p><p><span style=\"color:#000000;\">For any concerns or questions about the registration process, contact <\/span><span style=\"color:#000000;\"><strong>TCR\/SMS Registration Support:<\/strong><\/span><span style=\"color:#000000;\"> 1 (888) 898-4591 option 3 then option 1.<\/span><\/p>","id":10189,"featuredImage":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/681d5e39-e216-453e-90a2-86889a112e7c_thumb.png","label":"","replyCount":4,"views":824,"post":{"id":31882,"author":{"id":69623,"url":"\/members\/jann-mateo-69623","name":"Jann Mateo","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/959cfd40-8e08-434a-b52a-e3b71b6efa02.png","userTitle":"Community Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":true,"avatarIcon":"78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","name":"Community Manager"},"userLevel":2,"badges":[{"title":"Official Launch","url":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/438c9771-1fc9-405f-b989-ae9f5bd0cc5b_thumb.png"}],"isBanned":false},"content":"<p><span style=\"display:none;\">\u00a0<\/span><span style=\"color:#000000;\">Great news! We are pleased to inform you that the wireless carriers have extended the registration deadline until early 2025. We urge you to submit your registration as soon as possible. Carriers are continuously imposing more stringent vetting standards, which can extend the registration process.<\/span><span style=\"display:none;\">\u00a0<\/span><br \/><br \/><span style=\"color:#000000;\">To help you get started, below are resources that we have gathered to assist you in your registration journey:<\/span><br \/><br \/><span style=\"color:#000000;\">\ud83d\udc49 <\/span><span style=\"color:#000000;\"><strong>Register here<\/strong><\/span><span style=\"color:#000000;\">: <\/span><a href=\"https:\/\/login.ringcentral.com\/sw.html?responseType=code&amp;clientId=DE0Af3c63a68092734D333990A0401D349EEd9bdc46e80ec158238C3D857A92A&amp;brandId=1210&amp;state=WAP-c1770452-8921-42e0-b0e9-1bede204db36&amp;localeId=en_US&amp;endpointId=&amp;session=94913491036353927&amp;display=page&amp;prompt=login%20sso&amp;scope=openid%20profile&amp;appUrlScheme=https%3A%2F%2Fservice.ringcentral.com%2Fmobile%2Foauthredirect&amp;ui_options=show_back_to_app%20external_popup%20hide_consent%20hide_select_account&amp;code_challenge=&amp;code_challenge_method=&amp;appName=SW&amp;response_hint=login_type%20login_id%20locale_id%20mailbox_id&amp;force=true&amp;v=24.3.2#\/enterCredential\"><span style=\"color:#1155cc;\"><u>Start Text Messaging Registration<\/u><\/span><\/a><br \/><br \/><span style=\"color:#000000;\">\ud83d\udca1 <\/span><span style=\"color:#000000;\"><strong>Helpful Resources to Get Started:<\/strong><\/span><\/p><ul><li><a href=\"https:\/\/support.ringcentral.com\/article-v2\/Setting-up-TCR-registration-assigning-numbers-to-SMS-campaigns.html?brand=RingCentral&amp;product=RingEX&amp;language=en_US\"><span style=\"color:#1155cc;\"><u>Registration Instructions<\/u><\/span><\/a><\/li>\t<li><a href=\"https:\/\/support.ringcentral.com\/sms-registration.html\"><span style=\"color:#1155cc;\"><u>Registration Tutorial Video<\/u><\/span><\/a><\/li>\t<li><a href=\"https:\/\/docs.google.com\/presentation\/d\/1V1ymNbB7QIwUjcAo7dV16m9mHv70eJhZiZuwYzTY7zI\/edit#slide=id.g319405c0625_0_534\"><span style=\"color:#1155cc;\"><u>Key Registration Requirements<\/u><\/span><\/a><\/li>\t<li><a href=\"https:\/\/support.ringcentral.com\/article-v2\/Troubleshooting-TCR-rejection-codes.html?brand=RingCentral&amp;product=RingEX&amp;language=en_US\"><span style=\"color:#1155cc;\"><u>Troubleshooting SMS TCR application rejections<\/u><\/span><\/a><\/li><\/ul><p><br \/><span style=\"color:#000000;\">Don't wait\u2014take action now to ensure uninterrupted text messaging for your business! \ud83d\ude80<\/span><\/p><p><span style=\"color:#000000;\">For any concerns or questions about the registration process, contact <\/span><span style=\"color:#000000;\"><strong>TCR\/SMS Registration Support:<\/strong><\/span><span style=\"color:#000000;\"> 1 (888) 898-4591 option 3 then option 1.<\/span><\/p>","url":"\/news-announcements-13\/tcr-registration-update-register-your-business-to-send-and-receive-sms-text-messages-10189?postid=31882#post31882","creationDate":"2024-12-12T19:12:50+0000","relativeCreationDate":"2 months ago"},"contentType":"article","type":0,"likes":3,"hasCurrentUserLiked":false,"hasBestAnswer":false}],"serverSideProps":{"topics":[{"id":10264,"type":"article"},{"id":10189,"type":"article"}]},"allProductAreas":[{"id":"1","name":"Product A"},{"id":"2","name":"Product B"},{"id":"3","name":"Product C"}],"timezoneList":[{"title":"(UTC - 00:00) Africa\/Abidjan","offset":"-00:00","value":"Africa\/Abidjan"},{"title":"(UTC - 00:00) Africa\/Accra","offset":"-00:00","value":"Africa\/Accra"},{"title":"(UTC + 03:00) Africa\/Addis_Ababa","offset":"+03:00","value":"Africa\/Addis_Ababa"},{"title":"(UTC + 01:00) Africa\/Algiers","offset":"+01:00","value":"Africa\/Algiers"},{"title":"(UTC + 03:00) Africa\/Asmara","offset":"+03:00","value":"Africa\/Asmara"},{"title":"(UTC - 00:00) Africa\/Bamako","offset":"-00:00","value":"Africa\/Bamako"},{"title":"(UTC + 01:00) Africa\/Bangui","offset":"+01:00","value":"Africa\/Bangui"},{"title":"(UTC - 00:00) Africa\/Banjul","offset":"-00:00","value":"Africa\/Banjul"},{"title":"(UTC - 00:00) Africa\/Bissau","offset":"-00:00","value":"Africa\/Bissau"},{"title":"(UTC + 02:00) Africa\/Blantyre","offset":"+02:00","value":"Africa\/Blantyre"},{"title":"(UTC + 01:00) Africa\/Brazzaville","offset":"+01:00","value":"Africa\/Brazzaville"},{"title":"(UTC + 02:00) Africa\/Bujumbura","offset":"+02:00","value":"Africa\/Bujumbura"},{"title":"(UTC + 02:00) Africa\/Cairo","offset":"+02:00","value":"Africa\/Cairo"},{"title":"(UTC + 01:00) Africa\/Casablanca","offset":"+01:00","value":"Africa\/Casablanca"},{"title":"(UTC + 01:00) Africa\/Ceuta","offset":"+01:00","value":"Africa\/Ceuta"},{"title":"(UTC - 00:00) Africa\/Conakry","offset":"-00:00","value":"Africa\/Conakry"},{"title":"(UTC - 00:00) Africa\/Dakar","offset":"-00:00","value":"Africa\/Dakar"},{"title":"(UTC + 03:00) Africa\/Dar_es_Salaam","offset":"+03:00","value":"Africa\/Dar_es_Salaam"},{"title":"(UTC + 03:00) Africa\/Djibouti","offset":"+03:00","value":"Africa\/Djibouti"},{"title":"(UTC + 01:00) Africa\/Douala","offset":"+01:00","value":"Africa\/Douala"},{"title":"(UTC + 01:00) Africa\/El_Aaiun","offset":"+01:00","value":"Africa\/El_Aaiun"},{"title":"(UTC - 00:00) Africa\/Freetown","offset":"-00:00","value":"Africa\/Freetown"},{"title":"(UTC + 02:00) Africa\/Gaborone","offset":"+02:00","value":"Africa\/Gaborone"},{"title":"(UTC + 02:00) Africa\/Harare","offset":"+02:00","value":"Africa\/Harare"},{"title":"(UTC + 02:00) Africa\/Johannesburg","offset":"+02:00","value":"Africa\/Johannesburg"},{"title":"(UTC + 02:00) Africa\/Juba","offset":"+02:00","value":"Africa\/Juba"},{"title":"(UTC + 03:00) Africa\/Kampala","offset":"+03:00","value":"Africa\/Kampala"},{"title":"(UTC + 02:00) Africa\/Khartoum","offset":"+02:00","value":"Africa\/Khartoum"},{"title":"(UTC + 02:00) Africa\/Kigali","offset":"+02:00","value":"Africa\/Kigali"},{"title":"(UTC + 01:00) Africa\/Kinshasa","offset":"+01:00","value":"Africa\/Kinshasa"},{"title":"(UTC + 01:00) Africa\/Lagos","offset":"+01:00","value":"Africa\/Lagos"},{"title":"(UTC + 01:00) Africa\/Libreville","offset":"+01:00","value":"Africa\/Libreville"},{"title":"(UTC - 00:00) Africa\/Lome","offset":"-00:00","value":"Africa\/Lome"},{"title":"(UTC + 01:00) Africa\/Luanda","offset":"+01:00","value":"Africa\/Luanda"},{"title":"(UTC + 02:00) Africa\/Lubumbashi","offset":"+02:00","value":"Africa\/Lubumbashi"},{"title":"(UTC + 02:00) Africa\/Lusaka","offset":"+02:00","value":"Africa\/Lusaka"},{"title":"(UTC + 01:00) Africa\/Malabo","offset":"+01:00","value":"Africa\/Malabo"},{"title":"(UTC + 02:00) Africa\/Maputo","offset":"+02:00","value":"Africa\/Maputo"},{"title":"(UTC + 02:00) Africa\/Maseru","offset":"+02:00","value":"Africa\/Maseru"},{"title":"(UTC + 02:00) Africa\/Mbabane","offset":"+02:00","value":"Africa\/Mbabane"},{"title":"(UTC + 03:00) Africa\/Mogadishu","offset":"+03:00","value":"Africa\/Mogadishu"},{"title":"(UTC - 00:00) Africa\/Monrovia","offset":"-00:00","value":"Africa\/Monrovia"},{"title":"(UTC + 03:00) Africa\/Nairobi","offset":"+03:00","value":"Africa\/Nairobi"},{"title":"(UTC + 01:00) Africa\/Ndjamena","offset":"+01:00","value":"Africa\/Ndjamena"},{"title":"(UTC + 01:00) Africa\/Niamey","offset":"+01:00","value":"Africa\/Niamey"},{"title":"(UTC - 00:00) Africa\/Nouakchott","offset":"-00:00","value":"Africa\/Nouakchott"},{"title":"(UTC - 00:00) Africa\/Ouagadougou","offset":"-00:00","value":"Africa\/Ouagadougou"},{"title":"(UTC + 01:00) Africa\/Porto-Novo","offset":"+01:00","value":"Africa\/Porto-Novo"},{"title":"(UTC - 00:00) Africa\/Sao_Tome","offset":"-00:00","value":"Africa\/Sao_Tome"},{"title":"(UTC + 02:00) Africa\/Tripoli","offset":"+02:00","value":"Africa\/Tripoli"},{"title":"(UTC + 01:00) Africa\/Tunis","offset":"+01:00","value":"Africa\/Tunis"},{"title":"(UTC + 02:00) Africa\/Windhoek","offset":"+02:00","value":"Africa\/Windhoek"},{"title":"(UTC - 10:00) America\/Adak","offset":"-10:00","value":"America\/Adak"},{"title":"(UTC - 09:00) America\/Anchorage","offset":"-09:00","value":"America\/Anchorage"},{"title":"(UTC - 04:00) America\/Anguilla","offset":"-04:00","value":"America\/Anguilla"},{"title":"(UTC - 04:00) America\/Antigua","offset":"-04:00","value":"America\/Antigua"},{"title":"(UTC - 03:00) America\/Araguaina","offset":"-03:00","value":"America\/Araguaina"},{"title":"(UTC - 03:00) America\/Argentina\/Buenos_Aires","offset":"-03:00","value":"America\/Argentina\/Buenos_Aires"},{"title":"(UTC - 03:00) America\/Argentina\/Catamarca","offset":"-03:00","value":"America\/Argentina\/Catamarca"},{"title":"(UTC - 03:00) America\/Argentina\/Cordoba","offset":"-03:00","value":"America\/Argentina\/Cordoba"},{"title":"(UTC - 03:00) America\/Argentina\/Jujuy","offset":"-03:00","value":"America\/Argentina\/Jujuy"},{"title":"(UTC - 03:00) America\/Argentina\/La_Rioja","offset":"-03:00","value":"America\/Argentina\/La_Rioja"},{"title":"(UTC - 03:00) America\/Argentina\/Mendoza","offset":"-03:00","value":"America\/Argentina\/Mendoza"},{"title":"(UTC - 03:00) America\/Argentina\/Rio_Gallegos","offset":"-03:00","value":"America\/Argentina\/Rio_Gallegos"},{"title":"(UTC - 03:00) America\/Argentina\/Salta","offset":"-03:00","value":"America\/Argentina\/Salta"},{"title":"(UTC - 03:00) America\/Argentina\/San_Juan","offset":"-03:00","value":"America\/Argentina\/San_Juan"},{"title":"(UTC - 03:00) America\/Argentina\/San_Luis","offset":"-03:00","value":"America\/Argentina\/San_Luis"},{"title":"(UTC - 03:00) America\/Argentina\/Tucuman","offset":"-03:00","value":"America\/Argentina\/Tucuman"},{"title":"(UTC - 03:00) America\/Argentina\/Ushuaia","offset":"-03:00","value":"America\/Argentina\/Ushuaia"},{"title":"(UTC - 04:00) America\/Aruba","offset":"-04:00","value":"America\/Aruba"},{"title":"(UTC - 03:00) America\/Asuncion","offset":"-03:00","value":"America\/Asuncion"},{"title":"(UTC - 05:00) America\/Atikokan","offset":"-05:00","value":"America\/Atikokan"},{"title":"(UTC - 03:00) America\/Bahia","offset":"-03:00","value":"America\/Bahia"},{"title":"(UTC - 06:00) America\/Bahia_Banderas","offset":"-06:00","value":"America\/Bahia_Banderas"},{"title":"(UTC - 04:00) America\/Barbados","offset":"-04:00","value":"America\/Barbados"},{"title":"(UTC - 03:00) America\/Belem","offset":"-03:00","value":"America\/Belem"},{"title":"(UTC - 06:00) America\/Belize","offset":"-06:00","value":"America\/Belize"},{"title":"(UTC - 04:00) America\/Blanc-Sablon","offset":"-04:00","value":"America\/Blanc-Sablon"},{"title":"(UTC - 04:00) America\/Boa_Vista","offset":"-04:00","value":"America\/Boa_Vista"},{"title":"(UTC - 05:00) America\/Bogota","offset":"-05:00","value":"America\/Bogota"},{"title":"(UTC - 07:00) America\/Boise","offset":"-07:00","value":"America\/Boise"},{"title":"(UTC - 07:00) America\/Cambridge_Bay","offset":"-07:00","value":"America\/Cambridge_Bay"},{"title":"(UTC - 04:00) America\/Campo_Grande","offset":"-04:00","value":"America\/Campo_Grande"},{"title":"(UTC - 05:00) America\/Cancun","offset":"-05:00","value":"America\/Cancun"},{"title":"(UTC - 04:00) America\/Caracas","offset":"-04:00","value":"America\/Caracas"},{"title":"(UTC - 03:00) America\/Cayenne","offset":"-03:00","value":"America\/Cayenne"},{"title":"(UTC - 05:00) America\/Cayman","offset":"-05:00","value":"America\/Cayman"},{"title":"(UTC - 06:00) America\/Chicago","offset":"-06:00","value":"America\/Chicago"},{"title":"(UTC - 07:00) America\/Chihuahua","offset":"-07:00","value":"America\/Chihuahua"},{"title":"(UTC - 06:00) America\/Costa_Rica","offset":"-06:00","value":"America\/Costa_Rica"},{"title":"(UTC - 07:00) America\/Creston","offset":"-07:00","value":"America\/Creston"},{"title":"(UTC - 04:00) America\/Cuiaba","offset":"-04:00","value":"America\/Cuiaba"},{"title":"(UTC - 04:00) America\/Curacao","offset":"-04:00","value":"America\/Curacao"},{"title":"(UTC - 00:00) America\/Danmarkshavn","offset":"-00:00","value":"America\/Danmarkshavn"},{"title":"(UTC - 07:00) America\/Dawson","offset":"-07:00","value":"America\/Dawson"},{"title":"(UTC - 07:00) America\/Dawson_Creek","offset":"-07:00","value":"America\/Dawson_Creek"},{"title":"(UTC - 07:00) America\/Denver","offset":"-07:00","value":"America\/Denver"},{"title":"(UTC - 05:00) America\/Detroit","offset":"-05:00","value":"America\/Detroit"},{"title":"(UTC - 04:00) America\/Dominica","offset":"-04:00","value":"America\/Dominica"},{"title":"(UTC - 07:00) America\/Edmonton","offset":"-07:00","value":"America\/Edmonton"},{"title":"(UTC - 05:00) America\/Eirunepe","offset":"-05:00","value":"America\/Eirunepe"},{"title":"(UTC - 06:00) America\/El_Salvador","offset":"-06:00","value":"America\/El_Salvador"},{"title":"(UTC - 07:00) America\/Fort_Nelson","offset":"-07:00","value":"America\/Fort_Nelson"},{"title":"(UTC - 03:00) America\/Fortaleza","offset":"-03:00","value":"America\/Fortaleza"},{"title":"(UTC - 04:00) America\/Glace_Bay","offset":"-04:00","value":"America\/Glace_Bay"},{"title":"(UTC - 04:00) America\/Goose_Bay","offset":"-04:00","value":"America\/Goose_Bay"},{"title":"(UTC - 05:00) America\/Grand_Turk","offset":"-05:00","value":"America\/Grand_Turk"},{"title":"(UTC - 04:00) America\/Grenada","offset":"-04:00","value":"America\/Grenada"},{"title":"(UTC - 04:00) America\/Guadeloupe","offset":"-04:00","value":"America\/Guadeloupe"},{"title":"(UTC - 06:00) America\/Guatemala","offset":"-06:00","value":"America\/Guatemala"},{"title":"(UTC - 05:00) America\/Guayaquil","offset":"-05:00","value":"America\/Guayaquil"},{"title":"(UTC - 04:00) America\/Guyana","offset":"-04:00","value":"America\/Guyana"},{"title":"(UTC - 04:00) America\/Halifax","offset":"-04:00","value":"America\/Halifax"},{"title":"(UTC - 05:00) America\/Havana","offset":"-05:00","value":"America\/Havana"},{"title":"(UTC - 07:00) America\/Hermosillo","offset":"-07:00","value":"America\/Hermosillo"},{"title":"(UTC - 05:00) America\/Indiana\/Indianapolis","offset":"-05:00","value":"America\/Indiana\/Indianapolis"},{"title":"(UTC - 06:00) America\/Indiana\/Knox","offset":"-06:00","value":"America\/Indiana\/Knox"},{"title":"(UTC - 05:00) America\/Indiana\/Marengo","offset":"-05:00","value":"America\/Indiana\/Marengo"},{"title":"(UTC - 05:00) America\/Indiana\/Petersburg","offset":"-05:00","value":"America\/Indiana\/Petersburg"},{"title":"(UTC - 06:00) America\/Indiana\/Tell_City","offset":"-06:00","value":"America\/Indiana\/Tell_City"},{"title":"(UTC - 05:00) America\/Indiana\/Vevay","offset":"-05:00","value":"America\/Indiana\/Vevay"},{"title":"(UTC - 05:00) America\/Indiana\/Vincennes","offset":"-05:00","value":"America\/Indiana\/Vincennes"},{"title":"(UTC - 05:00) America\/Indiana\/Winamac","offset":"-05:00","value":"America\/Indiana\/Winamac"},{"title":"(UTC - 07:00) America\/Inuvik","offset":"-07:00","value":"America\/Inuvik"},{"title":"(UTC - 05:00) America\/Iqaluit","offset":"-05:00","value":"America\/Iqaluit"},{"title":"(UTC - 05:00) America\/Jamaica","offset":"-05:00","value":"America\/Jamaica"},{"title":"(UTC - 09:00) America\/Juneau","offset":"-09:00","value":"America\/Juneau"},{"title":"(UTC - 05:00) America\/Kentucky\/Louisville","offset":"-05:00","value":"America\/Kentucky\/Louisville"},{"title":"(UTC - 05:00) America\/Kentucky\/Monticello","offset":"-05:00","value":"America\/Kentucky\/Monticello"},{"title":"(UTC - 04:00) America\/Kralendijk","offset":"-04:00","value":"America\/Kralendijk"},{"title":"(UTC - 04:00) America\/La_Paz","offset":"-04:00","value":"America\/La_Paz"},{"title":"(UTC - 05:00) America\/Lima","offset":"-05:00","value":"America\/Lima"},{"title":"(UTC - 08:00) America\/Los_Angeles","offset":"-08:00","value":"America\/Los_Angeles"},{"title":"(UTC - 04:00) America\/Lower_Princes","offset":"-04:00","value":"America\/Lower_Princes"},{"title":"(UTC - 03:00) America\/Maceio","offset":"-03:00","value":"America\/Maceio"},{"title":"(UTC - 06:00) America\/Managua","offset":"-06:00","value":"America\/Managua"},{"title":"(UTC - 04:00) America\/Manaus","offset":"-04:00","value":"America\/Manaus"},{"title":"(UTC - 04:00) America\/Marigot","offset":"-04:00","value":"America\/Marigot"},{"title":"(UTC - 04:00) America\/Martinique","offset":"-04:00","value":"America\/Martinique"},{"title":"(UTC - 06:00) America\/Matamoros","offset":"-06:00","value":"America\/Matamoros"},{"title":"(UTC - 07:00) America\/Mazatlan","offset":"-07:00","value":"America\/Mazatlan"},{"title":"(UTC - 06:00) America\/Menominee","offset":"-06:00","value":"America\/Menominee"},{"title":"(UTC - 06:00) America\/Merida","offset":"-06:00","value":"America\/Merida"},{"title":"(UTC - 09:00) America\/Metlakatla","offset":"-09:00","value":"America\/Metlakatla"},{"title":"(UTC - 06:00) America\/Mexico_City","offset":"-06:00","value":"America\/Mexico_City"},{"title":"(UTC - 03:00) America\/Miquelon","offset":"-03:00","value":"America\/Miquelon"},{"title":"(UTC - 04:00) America\/Moncton","offset":"-04:00","value":"America\/Moncton"},{"title":"(UTC - 06:00) America\/Monterrey","offset":"-06:00","value":"America\/Monterrey"},{"title":"(UTC - 03:00) America\/Montevideo","offset":"-03:00","value":"America\/Montevideo"},{"title":"(UTC - 04:00) America\/Montserrat","offset":"-04:00","value":"America\/Montserrat"},{"title":"(UTC - 05:00) America\/Nassau","offset":"-05:00","value":"America\/Nassau"},{"title":"(UTC - 05:00) America\/New_York","offset":"-05:00","value":"America\/New_York"},{"title":"(UTC - 05:00) America\/Nipigon","offset":"-05:00","value":"America\/Nipigon"},{"title":"(UTC - 09:00) America\/Nome","offset":"-09:00","value":"America\/Nome"},{"title":"(UTC - 02:00) America\/Noronha","offset":"-02:00","value":"America\/Noronha"},{"title":"(UTC - 06:00) America\/North_Dakota\/Beulah","offset":"-06:00","value":"America\/North_Dakota\/Beulah"},{"title":"(UTC - 06:00) America\/North_Dakota\/Center","offset":"-06:00","value":"America\/North_Dakota\/Center"},{"title":"(UTC - 06:00) America\/North_Dakota\/New_Salem","offset":"-06:00","value":"America\/North_Dakota\/New_Salem"},{"title":"(UTC - 03:00) America\/Nuuk","offset":"-03:00","value":"America\/Nuuk"},{"title":"(UTC - 07:00) America\/Ojinaga","offset":"-07:00","value":"America\/Ojinaga"},{"title":"(UTC - 05:00) America\/Panama","offset":"-05:00","value":"America\/Panama"},{"title":"(UTC - 05:00) America\/Pangnirtung","offset":"-05:00","value":"America\/Pangnirtung"},{"title":"(UTC - 03:00) America\/Paramaribo","offset":"-03:00","value":"America\/Paramaribo"},{"title":"(UTC - 07:00) America\/Phoenix","offset":"-07:00","value":"America\/Phoenix"},{"title":"(UTC - 05:00) America\/Port-au-Prince","offset":"-05:00","value":"America\/Port-au-Prince"},{"title":"(UTC - 04:00) America\/Port_of_Spain","offset":"-04:00","value":"America\/Port_of_Spain"},{"title":"(UTC - 04:00) America\/Porto_Velho","offset":"-04:00","value":"America\/Porto_Velho"},{"title":"(UTC - 04:00) America\/Puerto_Rico","offset":"-04:00","value":"America\/Puerto_Rico"},{"title":"(UTC - 03:00) America\/Punta_Arenas","offset":"-03:00","value":"America\/Punta_Arenas"},{"title":"(UTC - 06:00) America\/Rainy_River","offset":"-06:00","value":"America\/Rainy_River"},{"title":"(UTC - 06:00) America\/Rankin_Inlet","offset":"-06:00","value":"America\/Rankin_Inlet"},{"title":"(UTC - 03:00) America\/Recife","offset":"-03:00","value":"America\/Recife"},{"title":"(UTC - 06:00) America\/Regina","offset":"-06:00","value":"America\/Regina"},{"title":"(UTC - 06:00) America\/Resolute","offset":"-06:00","value":"America\/Resolute"},{"title":"(UTC - 05:00) America\/Rio_Branco","offset":"-05:00","value":"America\/Rio_Branco"},{"title":"(UTC - 03:00) America\/Santarem","offset":"-03:00","value":"America\/Santarem"},{"title":"(UTC - 03:00) America\/Santiago","offset":"-03:00","value":"America\/Santiago"},{"title":"(UTC - 04:00) America\/Santo_Domingo","offset":"-04:00","value":"America\/Santo_Domingo"},{"title":"(UTC - 03:00) America\/Sao_Paulo","offset":"-03:00","value":"America\/Sao_Paulo"},{"title":"(UTC - 01:00) America\/Scoresbysund","offset":"-01:00","value":"America\/Scoresbysund"},{"title":"(UTC - 09:00) America\/Sitka","offset":"-09:00","value":"America\/Sitka"},{"title":"(UTC - 04:00) America\/St_Barthelemy","offset":"-04:00","value":"America\/St_Barthelemy"},{"title":"(UTC - 03:30) America\/St_Johns","offset":"-03:30","value":"America\/St_Johns"},{"title":"(UTC - 04:00) America\/St_Kitts","offset":"-04:00","value":"America\/St_Kitts"},{"title":"(UTC - 04:00) America\/St_Lucia","offset":"-04:00","value":"America\/St_Lucia"},{"title":"(UTC - 04:00) America\/St_Thomas","offset":"-04:00","value":"America\/St_Thomas"},{"title":"(UTC - 04:00) America\/St_Vincent","offset":"-04:00","value":"America\/St_Vincent"},{"title":"(UTC - 06:00) America\/Swift_Current","offset":"-06:00","value":"America\/Swift_Current"},{"title":"(UTC - 06:00) America\/Tegucigalpa","offset":"-06:00","value":"America\/Tegucigalpa"},{"title":"(UTC - 04:00) America\/Thule","offset":"-04:00","value":"America\/Thule"},{"title":"(UTC - 05:00) America\/Thunder_Bay","offset":"-05:00","value":"America\/Thunder_Bay"},{"title":"(UTC - 08:00) America\/Tijuana","offset":"-08:00","value":"America\/Tijuana"},{"title":"(UTC - 05:00) America\/Toronto","offset":"-05:00","value":"America\/Toronto"},{"title":"(UTC - 04:00) America\/Tortola","offset":"-04:00","value":"America\/Tortola"},{"title":"(UTC - 08:00) America\/Vancouver","offset":"-08:00","value":"America\/Vancouver"},{"title":"(UTC - 07:00) America\/Whitehorse","offset":"-07:00","value":"America\/Whitehorse"},{"title":"(UTC - 06:00) America\/Winnipeg","offset":"-06:00","value":"America\/Winnipeg"},{"title":"(UTC - 09:00) America\/Yakutat","offset":"-09:00","value":"America\/Yakutat"},{"title":"(UTC - 07:00) America\/Yellowknife","offset":"-07:00","value":"America\/Yellowknife"},{"title":"(UTC + 11:00) Antarctica\/Casey","offset":"+11:00","value":"Antarctica\/Casey"},{"title":"(UTC + 07:00) Antarctica\/Davis","offset":"+07:00","value":"Antarctica\/Davis"},{"title":"(UTC + 10:00) Antarctica\/DumontDUrville","offset":"+10:00","value":"Antarctica\/DumontDUrville"},{"title":"(UTC + 11:00) Antarctica\/Macquarie","offset":"+11:00","value":"Antarctica\/Macquarie"},{"title":"(UTC + 05:00) Antarctica\/Mawson","offset":"+05:00","value":"Antarctica\/Mawson"},{"title":"(UTC + 13:00) Antarctica\/McMurdo","offset":"+13:00","value":"Antarctica\/McMurdo"},{"title":"(UTC - 03:00) Antarctica\/Palmer","offset":"-03:00","value":"Antarctica\/Palmer"},{"title":"(UTC - 03:00) Antarctica\/Rothera","offset":"-03:00","value":"Antarctica\/Rothera"},{"title":"(UTC + 03:00) Antarctica\/Syowa","offset":"+03:00","value":"Antarctica\/Syowa"},{"title":"(UTC - 00:00) Antarctica\/Troll","offset":"-00:00","value":"Antarctica\/Troll"},{"title":"(UTC + 06:00) Antarctica\/Vostok","offset":"+06:00","value":"Antarctica\/Vostok"},{"title":"(UTC + 01:00) Arctic\/Longyearbyen","offset":"+01:00","value":"Arctic\/Longyearbyen"},{"title":"(UTC + 03:00) Asia\/Aden","offset":"+03:00","value":"Asia\/Aden"},{"title":"(UTC + 06:00) Asia\/Almaty","offset":"+06:00","value":"Asia\/Almaty"},{"title":"(UTC + 02:00) Asia\/Amman","offset":"+02:00","value":"Asia\/Amman"},{"title":"(UTC + 12:00) Asia\/Anadyr","offset":"+12:00","value":"Asia\/Anadyr"},{"title":"(UTC + 05:00) Asia\/Aqtau","offset":"+05:00","value":"Asia\/Aqtau"},{"title":"(UTC + 05:00) Asia\/Aqtobe","offset":"+05:00","value":"Asia\/Aqtobe"},{"title":"(UTC + 05:00) Asia\/Ashgabat","offset":"+05:00","value":"Asia\/Ashgabat"},{"title":"(UTC + 05:00) Asia\/Atyrau","offset":"+05:00","value":"Asia\/Atyrau"},{"title":"(UTC + 03:00) Asia\/Baghdad","offset":"+03:00","value":"Asia\/Baghdad"},{"title":"(UTC + 03:00) Asia\/Bahrain","offset":"+03:00","value":"Asia\/Bahrain"},{"title":"(UTC + 04:00) Asia\/Baku","offset":"+04:00","value":"Asia\/Baku"},{"title":"(UTC + 07:00) Asia\/Bangkok","offset":"+07:00","value":"Asia\/Bangkok"},{"title":"(UTC + 07:00) Asia\/Barnaul","offset":"+07:00","value":"Asia\/Barnaul"},{"title":"(UTC + 02:00) Asia\/Beirut","offset":"+02:00","value":"Asia\/Beirut"},{"title":"(UTC + 06:00) Asia\/Bishkek","offset":"+06:00","value":"Asia\/Bishkek"},{"title":"(UTC + 08:00) Asia\/Brunei","offset":"+08:00","value":"Asia\/Brunei"},{"title":"(UTC + 09:00) Asia\/Chita","offset":"+09:00","value":"Asia\/Chita"},{"title":"(UTC + 08:00) Asia\/Choibalsan","offset":"+08:00","value":"Asia\/Choibalsan"},{"title":"(UTC + 05:30) Asia\/Colombo","offset":"+05:30","value":"Asia\/Colombo"},{"title":"(UTC + 02:00) Asia\/Damascus","offset":"+02:00","value":"Asia\/Damascus"},{"title":"(UTC + 06:00) Asia\/Dhaka","offset":"+06:00","value":"Asia\/Dhaka"},{"title":"(UTC + 09:00) Asia\/Dili","offset":"+09:00","value":"Asia\/Dili"},{"title":"(UTC + 04:00) Asia\/Dubai","offset":"+04:00","value":"Asia\/Dubai"},{"title":"(UTC + 05:00) Asia\/Dushanbe","offset":"+05:00","value":"Asia\/Dushanbe"},{"title":"(UTC + 02:00) Asia\/Famagusta","offset":"+02:00","value":"Asia\/Famagusta"},{"title":"(UTC + 02:00) Asia\/Gaza","offset":"+02:00","value":"Asia\/Gaza"},{"title":"(UTC + 02:00) Asia\/Hebron","offset":"+02:00","value":"Asia\/Hebron"},{"title":"(UTC + 07:00) Asia\/Ho_Chi_Minh","offset":"+07:00","value":"Asia\/Ho_Chi_Minh"},{"title":"(UTC + 08:00) Asia\/Hong_Kong","offset":"+08:00","value":"Asia\/Hong_Kong"},{"title":"(UTC + 07:00) Asia\/Hovd","offset":"+07:00","value":"Asia\/Hovd"},{"title":"(UTC + 08:00) Asia\/Irkutsk","offset":"+08:00","value":"Asia\/Irkutsk"},{"title":"(UTC + 07:00) Asia\/Jakarta","offset":"+07:00","value":"Asia\/Jakarta"},{"title":"(UTC + 09:00) Asia\/Jayapura","offset":"+09:00","value":"Asia\/Jayapura"},{"title":"(UTC + 02:00) Asia\/Jerusalem","offset":"+02:00","value":"Asia\/Jerusalem"},{"title":"(UTC + 04:30) Asia\/Kabul","offset":"+04:30","value":"Asia\/Kabul"},{"title":"(UTC + 12:00) Asia\/Kamchatka","offset":"+12:00","value":"Asia\/Kamchatka"},{"title":"(UTC + 05:00) Asia\/Karachi","offset":"+05:00","value":"Asia\/Karachi"},{"title":"(UTC + 05:45) Asia\/Kathmandu","offset":"+05:45","value":"Asia\/Kathmandu"},{"title":"(UTC + 09:00) Asia\/Khandyga","offset":"+09:00","value":"Asia\/Khandyga"},{"title":"(UTC + 05:30) Asia\/Kolkata","offset":"+05:30","value":"Asia\/Kolkata"},{"title":"(UTC + 07:00) Asia\/Krasnoyarsk","offset":"+07:00","value":"Asia\/Krasnoyarsk"},{"title":"(UTC + 08:00) Asia\/Kuala_Lumpur","offset":"+08:00","value":"Asia\/Kuala_Lumpur"},{"title":"(UTC + 08:00) Asia\/Kuching","offset":"+08:00","value":"Asia\/Kuching"},{"title":"(UTC + 03:00) Asia\/Kuwait","offset":"+03:00","value":"Asia\/Kuwait"},{"title":"(UTC + 08:00) Asia\/Macau","offset":"+08:00","value":"Asia\/Macau"},{"title":"(UTC + 11:00) Asia\/Magadan","offset":"+11:00","value":"Asia\/Magadan"},{"title":"(UTC + 08:00) Asia\/Makassar","offset":"+08:00","value":"Asia\/Makassar"},{"title":"(UTC + 08:00) Asia\/Manila","offset":"+08:00","value":"Asia\/Manila"},{"title":"(UTC + 04:00) Asia\/Muscat","offset":"+04:00","value":"Asia\/Muscat"},{"title":"(UTC + 02:00) Asia\/Nicosia","offset":"+02:00","value":"Asia\/Nicosia"},{"title":"(UTC + 07:00) Asia\/Novokuznetsk","offset":"+07:00","value":"Asia\/Novokuznetsk"},{"title":"(UTC + 07:00) Asia\/Novosibirsk","offset":"+07:00","value":"Asia\/Novosibirsk"},{"title":"(UTC + 06:00) Asia\/Omsk","offset":"+06:00","value":"Asia\/Omsk"},{"title":"(UTC + 05:00) Asia\/Oral","offset":"+05:00","value":"Asia\/Oral"},{"title":"(UTC + 07:00) Asia\/Phnom_Penh","offset":"+07:00","value":"Asia\/Phnom_Penh"},{"title":"(UTC + 07:00) Asia\/Pontianak","offset":"+07:00","value":"Asia\/Pontianak"},{"title":"(UTC + 09:00) Asia\/Pyongyang","offset":"+09:00","value":"Asia\/Pyongyang"},{"title":"(UTC + 03:00) Asia\/Qatar","offset":"+03:00","value":"Asia\/Qatar"},{"title":"(UTC + 06:00) Asia\/Qostanay","offset":"+06:00","value":"Asia\/Qostanay"},{"title":"(UTC + 05:00) Asia\/Qyzylorda","offset":"+05:00","value":"Asia\/Qyzylorda"},{"title":"(UTC + 03:00) Asia\/Riyadh","offset":"+03:00","value":"Asia\/Riyadh"},{"title":"(UTC + 11:00) Asia\/Sakhalin","offset":"+11:00","value":"Asia\/Sakhalin"},{"title":"(UTC + 05:00) Asia\/Samarkand","offset":"+05:00","value":"Asia\/Samarkand"},{"title":"(UTC + 09:00) Asia\/Seoul","offset":"+09:00","value":"Asia\/Seoul"},{"title":"(UTC + 08:00) Asia\/Shanghai","offset":"+08:00","value":"Asia\/Shanghai"},{"title":"(UTC + 08:00) Asia\/Singapore","offset":"+08:00","value":"Asia\/Singapore"},{"title":"(UTC + 11:00) Asia\/Srednekolymsk","offset":"+11:00","value":"Asia\/Srednekolymsk"},{"title":"(UTC + 08:00) Asia\/Taipei","offset":"+08:00","value":"Asia\/Taipei"},{"title":"(UTC + 05:00) Asia\/Tashkent","offset":"+05:00","value":"Asia\/Tashkent"},{"title":"(UTC + 04:00) Asia\/Tbilisi","offset":"+04:00","value":"Asia\/Tbilisi"},{"title":"(UTC + 03:30) Asia\/Tehran","offset":"+03:30","value":"Asia\/Tehran"},{"title":"(UTC + 06:00) Asia\/Thimphu","offset":"+06:00","value":"Asia\/Thimphu"},{"title":"(UTC + 09:00) Asia\/Tokyo","offset":"+09:00","value":"Asia\/Tokyo"},{"title":"(UTC + 07:00) Asia\/Tomsk","offset":"+07:00","value":"Asia\/Tomsk"},{"title":"(UTC + 08:00) Asia\/Ulaanbaatar","offset":"+08:00","value":"Asia\/Ulaanbaatar"},{"title":"(UTC + 06:00) Asia\/Urumqi","offset":"+06:00","value":"Asia\/Urumqi"},{"title":"(UTC + 10:00) Asia\/Ust-Nera","offset":"+10:00","value":"Asia\/Ust-Nera"},{"title":"(UTC + 07:00) Asia\/Vientiane","offset":"+07:00","value":"Asia\/Vientiane"},{"title":"(UTC + 10:00) Asia\/Vladivostok","offset":"+10:00","value":"Asia\/Vladivostok"},{"title":"(UTC + 09:00) Asia\/Yakutsk","offset":"+09:00","value":"Asia\/Yakutsk"},{"title":"(UTC + 06:30) Asia\/Yangon","offset":"+06:30","value":"Asia\/Yangon"},{"title":"(UTC + 05:00) Asia\/Yekaterinburg","offset":"+05:00","value":"Asia\/Yekaterinburg"},{"title":"(UTC + 04:00) Asia\/Yerevan","offset":"+04:00","value":"Asia\/Yerevan"},{"title":"(UTC - 01:00) Atlantic\/Azores","offset":"-01:00","value":"Atlantic\/Azores"},{"title":"(UTC - 04:00) Atlantic\/Bermuda","offset":"-04:00","value":"Atlantic\/Bermuda"},{"title":"(UTC - 00:00) Atlantic\/Canary","offset":"-00:00","value":"Atlantic\/Canary"},{"title":"(UTC - 01:00) Atlantic\/Cape_Verde","offset":"-01:00","value":"Atlantic\/Cape_Verde"},{"title":"(UTC - 00:00) Atlantic\/Faroe","offset":"-00:00","value":"Atlantic\/Faroe"},{"title":"(UTC - 00:00) Atlantic\/Madeira","offset":"-00:00","value":"Atlantic\/Madeira"},{"title":"(UTC - 00:00) Atlantic\/Reykjavik","offset":"-00:00","value":"Atlantic\/Reykjavik"},{"title":"(UTC - 02:00) Atlantic\/South_Georgia","offset":"-02:00","value":"Atlantic\/South_Georgia"},{"title":"(UTC - 00:00) Atlantic\/St_Helena","offset":"-00:00","value":"Atlantic\/St_Helena"},{"title":"(UTC - 03:00) Atlantic\/Stanley","offset":"-03:00","value":"Atlantic\/Stanley"},{"title":"(UTC + 10:30) Australia\/Adelaide","offset":"+10:30","value":"Australia\/Adelaide"},{"title":"(UTC + 10:00) Australia\/Brisbane","offset":"+10:00","value":"Australia\/Brisbane"},{"title":"(UTC + 10:30) Australia\/Broken_Hill","offset":"+10:30","value":"Australia\/Broken_Hill"},{"title":"(UTC + 09:30) Australia\/Darwin","offset":"+09:30","value":"Australia\/Darwin"},{"title":"(UTC + 08:45) Australia\/Eucla","offset":"+08:45","value":"Australia\/Eucla"},{"title":"(UTC + 11:00) Australia\/Hobart","offset":"+11:00","value":"Australia\/Hobart"},{"title":"(UTC + 10:00) Australia\/Lindeman","offset":"+10:00","value":"Australia\/Lindeman"},{"title":"(UTC + 11:00) Australia\/Lord_Howe","offset":"+11:00","value":"Australia\/Lord_Howe"},{"title":"(UTC + 11:00) Australia\/Melbourne","offset":"+11:00","value":"Australia\/Melbourne"},{"title":"(UTC + 08:00) Australia\/Perth","offset":"+08:00","value":"Australia\/Perth"},{"title":"(UTC + 11:00) Australia\/Sydney","offset":"+11:00","value":"Australia\/Sydney"},{"title":"(UTC + 01:00) Europe\/Amsterdam","offset":"+01:00","value":"Europe\/Amsterdam"},{"title":"(UTC + 01:00) Europe\/Andorra","offset":"+01:00","value":"Europe\/Andorra"},{"title":"(UTC + 04:00) Europe\/Astrakhan","offset":"+04:00","value":"Europe\/Astrakhan"},{"title":"(UTC + 02:00) Europe\/Athens","offset":"+02:00","value":"Europe\/Athens"},{"title":"(UTC + 01:00) Europe\/Belgrade","offset":"+01:00","value":"Europe\/Belgrade"},{"title":"(UTC + 01:00) Europe\/Berlin","offset":"+01:00","value":"Europe\/Berlin"},{"title":"(UTC + 01:00) Europe\/Bratislava","offset":"+01:00","value":"Europe\/Bratislava"},{"title":"(UTC + 01:00) Europe\/Brussels","offset":"+01:00","value":"Europe\/Brussels"},{"title":"(UTC + 02:00) Europe\/Bucharest","offset":"+02:00","value":"Europe\/Bucharest"},{"title":"(UTC + 01:00) Europe\/Budapest","offset":"+01:00","value":"Europe\/Budapest"},{"title":"(UTC + 01:00) Europe\/Busingen","offset":"+01:00","value":"Europe\/Busingen"},{"title":"(UTC + 02:00) Europe\/Chisinau","offset":"+02:00","value":"Europe\/Chisinau"},{"title":"(UTC + 01:00) Europe\/Copenhagen","offset":"+01:00","value":"Europe\/Copenhagen"},{"title":"(UTC - 00:00) Europe\/Dublin","offset":"-00:00","value":"Europe\/Dublin"},{"title":"(UTC + 01:00) Europe\/Gibraltar","offset":"+01:00","value":"Europe\/Gibraltar"},{"title":"(UTC - 00:00) Europe\/Guernsey","offset":"-00:00","value":"Europe\/Guernsey"},{"title":"(UTC + 02:00) Europe\/Helsinki","offset":"+02:00","value":"Europe\/Helsinki"},{"title":"(UTC - 00:00) Europe\/Isle_of_Man","offset":"-00:00","value":"Europe\/Isle_of_Man"},{"title":"(UTC + 03:00) Europe\/Istanbul","offset":"+03:00","value":"Europe\/Istanbul"},{"title":"(UTC - 00:00) Europe\/Jersey","offset":"-00:00","value":"Europe\/Jersey"},{"title":"(UTC + 02:00) Europe\/Kaliningrad","offset":"+02:00","value":"Europe\/Kaliningrad"},{"title":"(UTC + 02:00) Europe\/Kiev","offset":"+02:00","value":"Europe\/Kiev"},{"title":"(UTC + 03:00) Europe\/Kirov","offset":"+03:00","value":"Europe\/Kirov"},{"title":"(UTC - 00:00) Europe\/Lisbon","offset":"-00:00","value":"Europe\/Lisbon"},{"title":"(UTC + 01:00) Europe\/Ljubljana","offset":"+01:00","value":"Europe\/Ljubljana"},{"title":"(UTC - 00:00) Europe\/London","offset":"-00:00","value":"Europe\/London"},{"title":"(UTC + 01:00) Europe\/Luxembourg","offset":"+01:00","value":"Europe\/Luxembourg"},{"title":"(UTC + 01:00) Europe\/Madrid","offset":"+01:00","value":"Europe\/Madrid"},{"title":"(UTC + 01:00) Europe\/Malta","offset":"+01:00","value":"Europe\/Malta"},{"title":"(UTC + 02:00) Europe\/Mariehamn","offset":"+02:00","value":"Europe\/Mariehamn"},{"title":"(UTC + 03:00) Europe\/Minsk","offset":"+03:00","value":"Europe\/Minsk"},{"title":"(UTC + 01:00) Europe\/Monaco","offset":"+01:00","value":"Europe\/Monaco"},{"title":"(UTC + 03:00) Europe\/Moscow","offset":"+03:00","value":"Europe\/Moscow"},{"title":"(UTC + 01:00) Europe\/Oslo","offset":"+01:00","value":"Europe\/Oslo"},{"title":"(UTC + 01:00) Europe\/Paris","offset":"+01:00","value":"Europe\/Paris"},{"title":"(UTC + 01:00) Europe\/Podgorica","offset":"+01:00","value":"Europe\/Podgorica"},{"title":"(UTC + 01:00) Europe\/Prague","offset":"+01:00","value":"Europe\/Prague"},{"title":"(UTC + 02:00) Europe\/Riga","offset":"+02:00","value":"Europe\/Riga"},{"title":"(UTC + 01:00) Europe\/Rome","offset":"+01:00","value":"Europe\/Rome"},{"title":"(UTC + 04:00) Europe\/Samara","offset":"+04:00","value":"Europe\/Samara"},{"title":"(UTC + 01:00) Europe\/San_Marino","offset":"+01:00","value":"Europe\/San_Marino"},{"title":"(UTC + 01:00) Europe\/Sarajevo","offset":"+01:00","value":"Europe\/Sarajevo"},{"title":"(UTC + 04:00) Europe\/Saratov","offset":"+04:00","value":"Europe\/Saratov"},{"title":"(UTC + 03:00) Europe\/Simferopol","offset":"+03:00","value":"Europe\/Simferopol"},{"title":"(UTC + 01:00) Europe\/Skopje","offset":"+01:00","value":"Europe\/Skopje"},{"title":"(UTC + 02:00) Europe\/Sofia","offset":"+02:00","value":"Europe\/Sofia"},{"title":"(UTC + 01:00) Europe\/Stockholm","offset":"+01:00","value":"Europe\/Stockholm"},{"title":"(UTC + 02:00) Europe\/Tallinn","offset":"+02:00","value":"Europe\/Tallinn"},{"title":"(UTC + 01:00) Europe\/Tirane","offset":"+01:00","value":"Europe\/Tirane"},{"title":"(UTC + 04:00) Europe\/Ulyanovsk","offset":"+04:00","value":"Europe\/Ulyanovsk"},{"title":"(UTC + 02:00) Europe\/Uzhgorod","offset":"+02:00","value":"Europe\/Uzhgorod"},{"title":"(UTC + 01:00) Europe\/Vaduz","offset":"+01:00","value":"Europe\/Vaduz"},{"title":"(UTC + 01:00) Europe\/Vatican","offset":"+01:00","value":"Europe\/Vatican"},{"title":"(UTC + 01:00) Europe\/Vienna","offset":"+01:00","value":"Europe\/Vienna"},{"title":"(UTC + 02:00) Europe\/Vilnius","offset":"+02:00","value":"Europe\/Vilnius"},{"title":"(UTC + 03:00) Europe\/Volgograd","offset":"+03:00","value":"Europe\/Volgograd"},{"title":"(UTC + 01:00) Europe\/Warsaw","offset":"+01:00","value":"Europe\/Warsaw"},{"title":"(UTC + 01:00) Europe\/Zagreb","offset":"+01:00","value":"Europe\/Zagreb"},{"title":"(UTC + 02:00) Europe\/Zaporozhye","offset":"+02:00","value":"Europe\/Zaporozhye"},{"title":"(UTC + 01:00) Europe\/Zurich","offset":"+01:00","value":"Europe\/Zurich"},{"title":"(UTC + 03:00) Indian\/Antananarivo","offset":"+03:00","value":"Indian\/Antananarivo"},{"title":"(UTC + 06:00) Indian\/Chagos","offset":"+06:00","value":"Indian\/Chagos"},{"title":"(UTC + 07:00) Indian\/Christmas","offset":"+07:00","value":"Indian\/Christmas"},{"title":"(UTC + 06:30) Indian\/Cocos","offset":"+06:30","value":"Indian\/Cocos"},{"title":"(UTC + 03:00) Indian\/Comoro","offset":"+03:00","value":"Indian\/Comoro"},{"title":"(UTC + 05:00) Indian\/Kerguelen","offset":"+05:00","value":"Indian\/Kerguelen"},{"title":"(UTC + 04:00) Indian\/Mahe","offset":"+04:00","value":"Indian\/Mahe"},{"title":"(UTC + 05:00) Indian\/Maldives","offset":"+05:00","value":"Indian\/Maldives"},{"title":"(UTC + 04:00) Indian\/Mauritius","offset":"+04:00","value":"Indian\/Mauritius"},{"title":"(UTC + 03:00) Indian\/Mayotte","offset":"+03:00","value":"Indian\/Mayotte"},{"title":"(UTC + 04:00) Indian\/Reunion","offset":"+04:00","value":"Indian\/Reunion"},{"title":"(UTC + 13:00) Pacific\/Apia","offset":"+13:00","value":"Pacific\/Apia"},{"title":"(UTC + 13:00) Pacific\/Auckland","offset":"+13:00","value":"Pacific\/Auckland"},{"title":"(UTC + 11:00) Pacific\/Bougainville","offset":"+11:00","value":"Pacific\/Bougainville"},{"title":"(UTC + 13:45) Pacific\/Chatham","offset":"+13:45","value":"Pacific\/Chatham"},{"title":"(UTC + 10:00) Pacific\/Chuuk","offset":"+10:00","value":"Pacific\/Chuuk"},{"title":"(UTC - 05:00) Pacific\/Easter","offset":"-05:00","value":"Pacific\/Easter"},{"title":"(UTC + 11:00) Pacific\/Efate","offset":"+11:00","value":"Pacific\/Efate"},{"title":"(UTC + 13:00) Pacific\/Fakaofo","offset":"+13:00","value":"Pacific\/Fakaofo"},{"title":"(UTC + 12:00) Pacific\/Fiji","offset":"+12:00","value":"Pacific\/Fiji"},{"title":"(UTC + 12:00) Pacific\/Funafuti","offset":"+12:00","value":"Pacific\/Funafuti"},{"title":"(UTC - 06:00) Pacific\/Galapagos","offset":"-06:00","value":"Pacific\/Galapagos"},{"title":"(UTC - 09:00) Pacific\/Gambier","offset":"-09:00","value":"Pacific\/Gambier"},{"title":"(UTC + 11:00) Pacific\/Guadalcanal","offset":"+11:00","value":"Pacific\/Guadalcanal"},{"title":"(UTC + 10:00) Pacific\/Guam","offset":"+10:00","value":"Pacific\/Guam"},{"title":"(UTC - 10:00) Pacific\/Honolulu","offset":"-10:00","value":"Pacific\/Honolulu"},{"title":"(UTC + 13:00) Pacific\/Kanton","offset":"+13:00","value":"Pacific\/Kanton"},{"title":"(UTC + 14:00) Pacific\/Kiritimati","offset":"+14:00","value":"Pacific\/Kiritimati"},{"title":"(UTC + 11:00) Pacific\/Kosrae","offset":"+11:00","value":"Pacific\/Kosrae"},{"title":"(UTC + 12:00) Pacific\/Kwajalein","offset":"+12:00","value":"Pacific\/Kwajalein"},{"title":"(UTC + 12:00) Pacific\/Majuro","offset":"+12:00","value":"Pacific\/Majuro"},{"title":"(UTC - 09:30) Pacific\/Marquesas","offset":"-09:30","value":"Pacific\/Marquesas"},{"title":"(UTC - 11:00) Pacific\/Midway","offset":"-11:00","value":"Pacific\/Midway"},{"title":"(UTC + 12:00) Pacific\/Nauru","offset":"+12:00","value":"Pacific\/Nauru"},{"title":"(UTC - 11:00) Pacific\/Niue","offset":"-11:00","value":"Pacific\/Niue"},{"title":"(UTC + 12:00) Pacific\/Norfolk","offset":"+12:00","value":"Pacific\/Norfolk"},{"title":"(UTC + 11:00) Pacific\/Noumea","offset":"+11:00","value":"Pacific\/Noumea"},{"title":"(UTC - 11:00) Pacific\/Pago_Pago","offset":"-11:00","value":"Pacific\/Pago_Pago"},{"title":"(UTC + 09:00) Pacific\/Palau","offset":"+09:00","value":"Pacific\/Palau"},{"title":"(UTC - 08:00) Pacific\/Pitcairn","offset":"-08:00","value":"Pacific\/Pitcairn"},{"title":"(UTC + 11:00) Pacific\/Pohnpei","offset":"+11:00","value":"Pacific\/Pohnpei"},{"title":"(UTC + 10:00) Pacific\/Port_Moresby","offset":"+10:00","value":"Pacific\/Port_Moresby"},{"title":"(UTC - 10:00) Pacific\/Rarotonga","offset":"-10:00","value":"Pacific\/Rarotonga"},{"title":"(UTC + 10:00) Pacific\/Saipan","offset":"+10:00","value":"Pacific\/Saipan"},{"title":"(UTC - 10:00) Pacific\/Tahiti","offset":"-10:00","value":"Pacific\/Tahiti"},{"title":"(UTC + 12:00) Pacific\/Tarawa","offset":"+12:00","value":"Pacific\/Tarawa"},{"title":"(UTC + 13:00) Pacific\/Tongatapu","offset":"+13:00","value":"Pacific\/Tongatapu"},{"title":"(UTC + 12:00) Pacific\/Wake","offset":"+12:00","value":"Pacific\/Wake"},{"title":"(UTC + 12:00) Pacific\/Wallis","offset":"+12:00","value":"Pacific\/Wallis"},{"title":"(UTC - 00:00) UTC","offset":"-00:00","value":"UTC"}],"phrases":{"Forum":{"{n} year|{n} years":"{n} year|{n} years","{n} month|{n} months":"{n} month|{n} months","{n} day|{n} days":"{n} day|{n} days","{n} hour|{n} hours":"{n} hour|{n} hours","{n} minute|{n} minutes":"{n} minute|{n} minutes","just":"just now","{plural} ago":"{plural} ago"}},"isNested":null}"><section class="featured-topics qa-featured-topics-container homepage-widget-wrapper widget-container-spacing" style="background-color: #FFFFFF;"><div class="sitewidth"><div class="col"><h3 class="widget-title widget__heading featured-topics__heading">Welcome to the RingCentral Community</h3><h4 class="widget__subheading featured-topics__subheading font-normal-weight">Discover the latest happenings:</h4><div class="horizontally-scrollable featured-topics__list" data-bounded-context="Navigation" data-entity="featured-topics"><article class="featured-topic featured-topic--featured-image featured-topic--full-width" style="--cards-per-row: 3"><a href="https://community.ringcentral.com/news-announcements-13/admins-end-users-level-up-your-ringcentral-knowledge-10264" class="featured-topic__url-link" data-track-type="click" data-element-name="Topic link" title="Admins & End Users: Level up your RingCentral knowledge!" aria-label="Admins & End Users: Level up your RingCentral knowledge!"></a></article><article class="featured-topic featured-topic--featured-image featured-topic--full-width" style="--cards-per-row: 3"><a href="https://community.ringcentral.com/news-announcements-13/tcr-registration-update-register-your-business-to-send-and-receive-sms-text-messages-10189" class="featured-topic__url-link" data-track-type="click" data-element-name="Topic link" title="馃摙 TCR Registration Update: Register Your Business to Send and Receive SMS/Text Messages" aria-label="馃摙 TCR Registration Update: Register Your Business to Send and Receive SMS/Text Messages"></a></article></div></div></div></section></div> </div> </div> <div class="widget-container widget-container--quick_links widget-container--index-8" data-idx="8"> <div class="widget-placeholder"> <div data-preact="destination/modules/Navigation/quick-links/QuickLinksContainer.sync" class="" data-props="{"data":[{"title":"App Gallery","url":"https:\/\/www.ringcentral.com\/apps","description":"Connect RingCentral to your favorite tools with 300+ prebuilt integrations","openNewTab":true,"imageSrc":null,"iconSrc":null},{"title":"Workflow Builder","url":"https:\/\/developers.ringcentral.com\/automator","description":"Create your own custom automations using templates or drag and drop workflows","openNewTab":true,"imageSrc":null,"iconSrc":null},{"title":"Developer APIs","url":"https:\/\/developers.ringcentral.com","description":"Build custom integrations to meet your unique business needs with 500+ APIs","openNewTab":true,"imageSrc":null,"iconSrc":null}],"config":{"borderRadius":3,"enableBorder":true,"quickLinks":[{"title":"App Gallery","url":"https:\/\/www.ringcentral.com\/apps","description":"Connect RingCentral to your favorite tools with 300+ prebuilt integrations","openNewTab":true,"imageSrc":null,"iconSrc":null},{"title":"Workflow Builder","url":"https:\/\/developers.ringcentral.com\/automator","description":"Create your own custom automations using templates or drag and drop workflows","openNewTab":true,"imageSrc":null,"iconSrc":null},{"title":"Developer APIs","url":"https:\/\/developers.ringcentral.com","description":"Build custom integrations to meet your unique business needs with 500+ APIs","openNewTab":true,"imageSrc":null,"iconSrc":null}],"selectedCardsPerRow":3,"title":"Connect RingCentral","titleColor":"#ff7a00","titleColorDisplay":"solid_color","enablePicker":false,"hideSpacingWithUpperWidget":false,"paddingToTopAndBottom":false,"activeSection":"Content"},"title":"Connect RingCentral","isNested":null}"><section class="full-width Template-brand-featured qa-quicklinks-container quicklinks-wrapper custom-quicklink quick_links qa-quick_links-container homepage-widget-wrapper"><div class="sitewidth"><div class="col"><h3 style="color: #ff7a00;" class="widget-title widget__heading quick_links__heading">Connect RingCentral</h3><div class="content--centered quicklink__container horizontally-scrollable"><article class="featured-topic quicklink__box card-widget-wrapper quicklink-text" style="--cards-per-row: 3"><a href="https://www.ringcentral.com/apps" class="quicklink__url" tabIndex="0" target="_blank"><div class="quicklink__title"><header><h3 class="h3 card-widget-title">App Gallery</h3></header><p class="text--meta card-widget-text">Connect RingCentral to your favorite tools with 300+ prebuilt integrations</p></div></a></article><article class="featured-topic quicklink__box card-widget-wrapper quicklink-text" style="--cards-per-row: 3"><a href="https://developers.ringcentral.com/automator" class="quicklink__url" tabIndex="0" target="_blank"><div class="quicklink__title"><header><h3 class="h3 card-widget-title">Workflow Builder</h3></header><p class="text--meta card-widget-text">Create your own custom automations using templates or drag and drop workflows</p></div></a></article><article class="featured-topic quicklink__box card-widget-wrapper quicklink-text" style="--cards-per-row: 3"><a href="https://developers.ringcentral.com" class="quicklink__url" tabIndex="0" target="_blank"><div class="quicklink__title"><header><h3 class="h3 card-widget-title">Developer APIs</h3></header><p class="text--meta card-widget-text">Build custom integrations to meet your unique business needs with 500+ APIs</p></div></a></article></div></div></div></section></div> </div> </div> <div class="widget-container widget-container--quick_links widget-container--index-9" data-idx="9"> <div class="widget-placeholder"> <div data-preact="destination/modules/Navigation/quick-links/QuickLinksContainer.sync" class="" data-props="{"data":[{"title":"Contact support","url":"https:\/\/support.ringcentral.com\/contact-support.html","description":"Contact our support team and we'll be happy to help you get up and running!","openNewTab":true,"imageSrc":null,"iconSrc":null,"icon_src":null,"image_src":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/0d1738fe-68de-4c07-9d9d-3c2ef434fcaf_thumb.png","target":true},{"title":"RingCentral University","url":"https:\/\/university.ringcentral.com\/","description":"Complete courses and master all RingCentral products! ","openNewTab":true,"imageSrc":null,"iconSrc":null,"icon_src":null,"image_src":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/e7f58ce3-0842-437a-a0ba-cf564cca553d_thumb.png","target":true}],"config":{"quickLinks":[{"title":"Contact support","url":"https:\/\/support.ringcentral.com\/contact-support.html","description":"Contact our support team and we'll be happy to help you get up and running!","openNewTab":true,"imageSrc":null,"iconSrc":null,"icon_src":null,"image_src":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/0d1738fe-68de-4c07-9d9d-3c2ef434fcaf_thumb.png","target":true},{"title":"RingCentral University","url":"https:\/\/university.ringcentral.com\/","description":"Complete courses and master all RingCentral products! ","openNewTab":true,"imageSrc":null,"iconSrc":null,"icon_src":null,"image_src":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/e7f58ce3-0842-437a-a0ba-cf564cca553d_thumb.png","target":true}],"enableBorder":false,"borderRadius":4,"selectedCardsPerRow":"2","title":"Need more help?","selectedMobileLayout":"verticallyStacked","backgroundColor":"#ff7aa0","backgroundColorDisplay":"none","enablePicker":false,"hideSpacingWithUpperWidget":false,"paddingToTopAndBottom":true,"activeSection":"Style","titleColor":"#ff7a00","titleColorDisplay":"solid_color"},"title":"Need more help?","isNested":null}"><section class="full-width Template-brand-featured qa-quicklinks-container quicklinks-wrapper custom-quicklink quick_links qa-quick_links-container homepage-widget-wrapper widget-container-spacing"><div class="sitewidth"><div class="col"><h3 style="color: #ff7a00;" class="widget-title widget__heading quick_links__heading">Need more help?</h3><div class="content--centered quicklink__container vertically-stacked"><article class="featured-topic quicklink__box card-widget-wrapper quicklink-text" style="--cards-per-row: 2"><a href="https://support.ringcentral.com/contact-support.html" class="quicklink__url" tabIndex="0" target="_blank"><div class="quicklink__title"><header><h3 class="h3 card-widget-title">Contact support</h3></header><p class="text--meta card-widget-text">Contact our support team and we'll be happy to help you get up and running!</p></div></a></article><article class="featured-topic quicklink__box card-widget-wrapper quicklink-text" style="--cards-per-row: 2"><a href="https://university.ringcentral.com/" class="quicklink__url" tabIndex="0" target="_blank"><div class="quicklink__title"><header><h3 class="h3 card-widget-title">RingCentral University</h3></header><p class="text--meta card-widget-text">Complete courses and master all RingCentral products! </p></div></a></article></div></div></div></section></div> </div> </div> <div data-preact="powered-by-insided/index" class="powered-by-insided-footer" data-props="{"rootUrl":"community.ringcentral.com","termsConditions":"\/site\/terms","cookieConfig":{"use_external_modal":false,"mapping":{"required":1,"anonymous":2,"all":3}},"communityVisibility":"public","isGuestUser":true,"phrases":{"Forum":{"branded.back_to_top":"Back to top","Terms & Conditions":"Terms & Conditions","cookiepolicy.link":"Cookie settings"}}}"><div class="Template-footer"><div class="sitewidth box box--blend" data-component="scrollTopStickyButton"><div class="templatefoot"><a href="https://www.gainsight.com/customer-communities/" class="logo-gainsight" title="Visit Gainsight.com" target="_blank" rel="noreferrer" aria-label="Powered by Gainsight"><span class="is-hidden">Powered by Gainsight</span></a></div><div class="templatefoot-privacy-links"><a href="/site/terms" aria-label="Terms & Conditions">Terms & Conditions</a><a href="#" aria-label="Cookie settings">Cookie settings</a></div><span class="scroll-to-top-sticky-button js-scrollto widget--base-shadow is-hidden-S custom-scroll-to-top" title="Back to top" aria-label="Back to top"></span></div></div></div> <div class="widget-container widget-container--footer widget-container--index-10" data-idx="10"> <div class="widget-placeholder"> <div class="ssi ssi-footer custom-footer"> <style type="text/css"> code { display: block; line-height: 0.7 !important; } .content { max-width: 1100px; margin: 0 auto; } .bluebar { background: #F1EFEC; color: #2B2926; padding: 30px 0 10px 0; } @media screen and (min-width: 1100px) { .footer_links { display: inline-block; } .footer_header { margin-top: 24px; border-bottom: 1px solid #2B2926; padding-bottom: 18px; } .footer_footer { margin-top: 20px; } } @media screen and (max-width: 1099px) { .bluebar { padding: 10px 0 10px 0; } .footer_links { display: none !important; } .footer_copyright { display: none; } .footer_footer { padding: 5px 20px; } } </style> <div class="bluebar"> <div class="content"> <div style="font-size: 12px;" class="footer_header"> <div style="width: 290px; vertical-align: top;" class="footer_links"> <b style="display: inline-block; line-height: 30px; margin-bottom: 8px;">PRODUCTS</b><br /> <a target="_blank" href="https://support.ringcentral.com/ringex.html" style="font-size: 13px; line-height: 30px; text-decoration: none; color: #2B2926">RingEX</a><br /> <a target="_blank" href="https://support.ringcentral.com/article-v2/Intro-to-Message-in-the-RingCentral-app.html?brand=RingCentral&product=RingEX&language=en_US" style="font-size: 13px; line-height: 30px; text-decoration: none; color: #2B2926">Message</a><br /> <a target="_blank" href="https://support.ringcentral.com/video.html" style="font-size: 13px; line-height: 30px; text-decoration: none; color: #2B2926">Video</a><br /> <a target="_blank" href="https://support.ringcentral.com/mvp/phone.html" style="font-size: 13px; line-height: 30px; text-decoration: none; color: #2B2926">Phone</a><br /> </div> <div style="width: 290px; vertical-align: top;" class="footer_links"> <b style="display: inline-block; line-height: 30px; margin-bottom: 8px;">OPEN ECOSYSTEM</b><br /> <a target="_blank" href="https://developers.ringcentral.com/" style="font-size: 13px; line-height: 30px; text-decoration: none; color: #2B2926">Developer Platform</a><br /> <a target="_blank" href="https://developers.ringcentral.com/api-products" style="font-size: 13px; line-height: 30px; text-decoration: none; color: #2B2926">APIs</a><br /> <a target="_blank" href="https://www.ringcentral.com/platform.html" style="font-size: 13px; line-height: 30px; text-decoration: none; color: #2B2926">Integrated Apps</a><br /> <a target="_blank" href="https://www.ringcentral.com/apps/" style="font-size: 13px; line-height: 30px; text-decoration: none; color: #2B2926">App Gallery</a><br /> <a target="_blank" href="https://developers.ringcentral.com/support.html" style="font-size: 13px; line-height: 30px; text-decoration: none; color: #2B2926">Developer support</a><br /> <a target="_blank" href="https://hub.gamechanging.dev/" style="font-size: 13px; line-height: 30px; text-decoration: none; color: #2B2926">Games and rewards</a><br /><br /> </div> <div style="width: 290px; vertical-align: top;" class="footer_links"> <b style="display: inline-block; line-height: 30px; margin-bottom: 8px;">RESOURCES</b><br /> <a target="_blank" href="https://www.ringcentral.com/resources/learning-center.html" style="font-size: 13px; line-height: 30px; text-decoration: none; color: #2B2926">Resource center</a><br /> <a target="_blank" href="https://www.ringcentral.com/us/en/blog/" style="font-size: 13px; line-height: 30px; text-decoration: none; color: #2B2926">Blog</a><br /> <a target="_blank" href="https://support.ringcentral.com/release-notes.html" style="font-size: 13px; line-height: 30px; text-decoration: none; color: #2B2926">Product Releases</a><br /> <a target="_blank" href="https://www.ringcentral.com/product-accessibility.html" style="font-size: 13px; line-height: 30px; text-decoration: none; color: #2B2926">Accessibility</a><br /> </div> <div style="width: 210px; vertical-align: top;" class="footer_links"> <b style="display: inline-block; line-height: 30px; margin-bottom: 8px;">QUICK LINKS</b><br /> <a target="_blank" href="https://www.ringcentral.com/download.html" style="font-size: 13px; line-height: 30px; text-decoration: none; color: #2B2926">App Download</a><br /> <a target="_blank" href="https://app.ringcentral.com/" style="font-size: 13px; line-height: 30px; text-decoration: none; color: #2B2926">RingCentral App login</a><br /> <a target="_blank" href="https://service.ringcentral.com/" style="font-size: 13px; line-height: 30px; text-decoration: none; color: #2B2926">Admin Portal Login</a><br /> <a target="_blank" href="https://www.ringcentral.com/feedback/sales-contact.html" style="font-size: 13px; line-height: 30px; text-decoration: none; color: #2B2926">Contact Sales</a><br /> </div> </div> <div style="font-size: 12px; color: color: #2B2926; padding-bottom: 10px;" class="footer_footer"> <span style="float: right; text-align: right;">© <span class="footer_copyright">1999-</span>2024<span class="footer_copyright"> RingCentral, Inc. All rights reserved.</span></span> <a style="display: inline-block; color: #2B2926; margin-right: 20px; text-decoration: none;" href="https://www.ringcentral.com/legal/privacy-notice.html" target="_blank" rel="nofollow">Privacy Notice</a> </div> </div> </div>  <script async src="https://www.googletagmanager.com/gtag/js?id=G-PWSV526C8Q"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-PWSV526C8Q'); </script> </div> </div> </div> <div class="modals box is-hidden js-legacy-modals"> <div class="qa-register-modal" data-helper="modal" data-data='{"modal_id": "register", "mainClass": "modal--register"}' id="modal_register" > <label for="" > </label> <h2> Sign up </h2> <p>Already have an account? <a class="js-open-modal qa-register-have-account-link" data-modal="login">Login</a> </p> <div id="modal_login" > <h4>Login with SSO </h4> <a class="btn--cta btn--sso qa-sso-saml_v2" href="https://community.ringcentral.com/ssoproxy/login?ssoType=saml" title="My environment"> Login with SAML2 </a> <a class="btn--cta btn--sso qa-sso-openid" href="https://community.ringcentral.com/ssoproxy/login?ssoType=openidconnect" target="_top"> Login with openidconnect </a> </div> <script type="application/javascript"> if (document.querySelector('.email_repeat')) { document.querySelector('.email_repeat').style.display = 'none' } //invite tricks if(document.querySelector('#register_is_invite') && document.querySelector('#register_is_invite').value) { let name = document.querySelector('#register_user_username'); if (name.value === '--removed--') { name.value = '' } let email = document.querySelector('#register_user_email') email.readOnly = 1 email.classList.add('register_user_email--disabled') } </script> </div> <div class="qa-login-modal" data-helper="modal" data-data='{"modal_id": "login", "mainClass": "modal--login"}' id="modal_login" > <label for=""> </label> <h2>Login to the community</h2> <h4>Login with SSO </h4> <a class="btn--cta btn--sso qa-sso-saml_v2" href="https://community.ringcentral.com/ssoproxy/login?ssoType=saml" title="My environment"> Login with SAML2 </a> <a class="btn--cta btn--sso qa-sso-openid" href="https://community.ringcentral.com/ssoproxy/login?ssoType=openidconnect" target="_top"> Login with openidconnect </a> </div> <div class="qa-forgot-modal" data-helper="modal" data-data='{"modal_id": "forgot", "mainClass": "modal--forgot"}' id="modal_forgot" > <p>Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.</p> <form name="forgotPassword" method="post" action="/member/forgotPassword" class="form js-ajax-form--forgot" id="form--forgot__396798011"> <div class="js-notification"> </div> <div class="form__row"> <div class="first"> <label class="label required" for="forgotPassword_username"> Enter your e-mail address </label> </div> <div class="second"> <input type="text" id="forgotPassword_username" name="forgotPassword[username]" required="required" /> </div> </div> <div class="form-row first"> <button type="submit" id="forgotPassword_submit" name="forgotPassword[submit]" class="btn btn--cta qa-submit-button"> Send </button> <a href="#" class="group__item end js-open-modal qa-forgot-password-overview-link" data-modal="login">Back to overview</a> </div> <input type="hidden" id="forgotPassword__token" name="forgotPassword[_token]" value="fplh6V28jCdL05oChYxi2RQt5xjxxMUFkV-t4dK0S8o" /> </form> </div> <div class="attachments--modal" data-helper="modal" data-data='{"modal_id": "attachments-pending-modal"}'> <h2>Scanning file for viruses.</h2> <p>Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.</p> <a href="#" class="mfp-close btn--cta">OK</a> </div> <div class="attachments--modal" data-helper="modal" data-data='{"modal_id": "attachments-infected-modal"}'> <h2>This file cannot be downloaded</h2> <p>Sorry, our virus scanner detected that this file isn't safe to download.</p> <a href="#" class="mfp-close btn--cta">OK</a> </div> </div> <input id="csrftoken" type="hidden" value="k9nY6VSutNBcbQkpDWQkap9rYPNs60v0MgAJeGmLA3k"/> <div data-preact="site-wide/index" class="" data-props="{}"><div></div></div> <script src='https://dowpznhhyvkm4.cloudfront.net/2025-02-21-14-21-16-55cfe49db1/dist/js/600.js'></script><script src='https://dowpznhhyvkm4.cloudfront.net/2025-02-21-14-21-16-55cfe49db1/dist/js/498.js'></script><script src='https://dowpznhhyvkm4.cloudfront.net/2025-02-21-14-21-16-55cfe49db1/dist/js/755.js'></script><script src='https://dowpznhhyvkm4.cloudfront.net/2025-02-21-14-21-16-55cfe49db1/dist/js/794.js'></script><script src='https://dowpznhhyvkm4.cloudfront.net/2025-02-21-14-21-16-55cfe49db1/dist/js/18.js'></script><script src='https://dowpznhhyvkm4.cloudfront.net/2025-02-21-14-21-16-55cfe49db1/dist/js/621.js'></script><script src='https://dowpznhhyvkm4.cloudfront.net/2025-02-21-14-21-16-55cfe49db1/dist/js/911.js'></script><script crossorigin='anonymous' src='https://dowpznhhyvkm4.cloudfront.net/2025-02-21-14-21-16-55cfe49db1/dist/js/preact-app.js' id='insided-preact-app' data-basepath='https://dowpznhhyvkm4.cloudfront.net/2025-02-21-14-21-16-55cfe49db1/dist/js/' data-environment='production' data-region='us-west-2' data-communityId='ringcentral-en' data-modules='["badges","reputation","unreadPostCounter","metadataPostDetails","ideation","subforumSubscription","mentions","rateLimiting","privateMessage","TopicSocialShare","fileAttachments","channelConfiguration","pageConfiguration","webmasterManagement","nonModeratorsCanUploadImagesAndVideos","knowledgeBase","event","eventEngagement","publicTagManagement","publicTagAutoSuggestion","publicTagDestination","integrationsApi","integrationsApps","userOverviewStatistics","rank","salesforceCrm","salesforceFederatedSearch","salesforceCaseEscalation","zendeskFederatedSearch","zendeskTicketEscalation","thirdPartyScripts","customCss","pointSystem","ideationV2","analyticsV2","engagementDashboard","analyticsV2SelfService","analyticsV2ProductFeedback","privateGroup","moderationOverviewBetaDefault","emailCampaigns","imageResizingAndAlignment","richTopicCards","productAreas","productUpdates","productboardIntegration","freshdeskV2","convertQuestionsToIdeas","skilljarFederatedSearch","loginWithEmail","hiddenGroup","NewUICardGroupOverview","enableGroupTags","CommunityOverview","changeAuthorOfPublishedContent","thoughtIndustries","intercomFederatedSearch","intercomCreateConversations","aiFeaturesForCM","aiFeatures","trackingEnabled","ccRebranding","contentInPreferredLanguage","widgetSiteIdentity","eventSubscriptions","aiFeedback","customizationSettings","multiLanguage","platformVisibility","experimentalFeatures","userRoles","userProfileFields","userProfileOverview","userGroups","registrationRules","topicsCreate","moderationHome","moderationOverview","draftContent","spamContent","systemEmails","emailSuppression","userOverview","userSegments","analyticsMetadata","analyticsExport","translations","widgetsSettings","selfServiceSSO","customPages","contentHelpfulness","moderationLabels","metadataSettings","automationRules","preModerationRules","moderationNotifications","spamPrevention","seoManagement","categorySettings","CommunityOverviewOpenForAllUsers","adminSeats","articleScheduling","articleToProductUpdateConversion","bannerWidget","controlSideMenu","conversationalWidget","cookiebar","destinationCustomization","emailTemplate","emoji","eventsCustomization","eventsOverviewPagination","eventsUpdates","federatedSearchApi","gainsightPlatformSso","group","knowledgeBaseOverviewOpenForAllUsers","selfBadges","selfServiceSso","subtitleAndBackgroundToWidgets","teamNotes","topicHelpfulness","userManagement","widgetLibrary","zapier"]' data-userPermissions='{"readableCategories":[],"permissions":["forum-product-updates-all"]}' data-cssLink='https://dowpznhhyvkm4.cloudfront.net/2025-02-21-14-21-16-55cfe49db1/dist/css/forum.css' data-defaultCdn='' data-fb-app-id='' data-communityUrl='https://community.ringcentral.com' data-controlUrl='https://ringcentral-en.insided.com' data-eventLogger='https://t3t09eztsd.execute-api.us-west-2.amazonaws.com/v1/event' data-application='forum' data-cookieConfig='{"use_external_modal":false,"mapping":{"required":1,"anonymous":2,"all":3}}' data-defaultCookieLevel='1' nonce='' data-search='{"client_id":"2BDID0VSM6","token":"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","basicToken":"MzQ2YjlkY2IxOTJhZDk0MGMyOGIxOWEwODg1Y2JiMzY2MDRjZGM3OGU5NTBiZjc4OTMzM2M3MDIyNTEwZDYzYWZpbHRlcnM9cHVibGljX3JlY29yZCUzQXRydWUmcmVzdHJpY3RJbmRpY2VzPXJpbmdjZW50cmFsLWVuJTJBJnF1ZXJ5TGFuZ3VhZ2VzPSU1QiUyMmVuJTIyJTVEJnZhbGlkVW50aWw9MTc0MDE1Mzk5Nw==","isZendeskFederatedSearchEnabled":false,"hiddenCategories":[]}' data-selectedCookieLevel='1'></script> <script src='https://dowpznhhyvkm4.cloudfront.net/2025-02-21-14-21-16-55cfe49db1/dist/js/600.js'></script><script src='https://dowpznhhyvkm4.cloudfront.net/2025-02-21-14-21-16-55cfe49db1/dist/js/755.js'></script><script src='https://dowpznhhyvkm4.cloudfront.net/2025-02-21-14-21-16-55cfe49db1/dist/js/729.js'></script><script src='https://dowpznhhyvkm4.cloudfront.net/2025-02-21-14-21-16-55cfe49db1/dist/js/18.js'></script><script src='https://dowpznhhyvkm4.cloudfront.net/2025-02-21-14-21-16-55cfe49db1/dist/js/911.js'></script><script src="https://dowpznhhyvkm4.cloudfront.net/2025-02-21-14-21-16-55cfe49db1/dist/js/app.js" id="insided-app" data-basepath="https://dowpznhhyvkm4.cloudfront.net/2025-02-21-14-21-16-55cfe49db1/dist/js/" nonce="" data-environment="production" data-region="us-west-2" data-communityId="ringcentral-en" data-modules='["badges","reputation","unreadPostCounter","metadataPostDetails","ideation","subforumSubscription","mentions","rateLimiting","privateMessage","TopicSocialShare","fileAttachments","channelConfiguration","pageConfiguration","webmasterManagement","nonModeratorsCanUploadImagesAndVideos","knowledgeBase","event","eventEngagement","publicTagManagement","publicTagAutoSuggestion","publicTagDestination","integrationsApi","integrationsApps","userOverviewStatistics","rank","salesforceCrm","salesforceFederatedSearch","salesforceCaseEscalation","zendeskFederatedSearch","zendeskTicketEscalation","thirdPartyScripts","customCss","pointSystem","ideationV2","analyticsV2","engagementDashboard","analyticsV2SelfService","analyticsV2ProductFeedback","privateGroup","moderationOverviewBetaDefault","emailCampaigns","imageResizingAndAlignment","richTopicCards","productAreas","productUpdates","productboardIntegration","freshdeskV2","convertQuestionsToIdeas","skilljarFederatedSearch","loginWithEmail","hiddenGroup","NewUICardGroupOverview","enableGroupTags","CommunityOverview","changeAuthorOfPublishedContent","thoughtIndustries","intercomFederatedSearch","intercomCreateConversations","aiFeaturesForCM","aiFeatures","trackingEnabled","ccRebranding","contentInPreferredLanguage","widgetSiteIdentity","eventSubscriptions","aiFeedback","customizationSettings","multiLanguage","platformVisibility","experimentalFeatures","userRoles","userProfileFields","userProfileOverview","userGroups","registrationRules","topicsCreate","moderationHome","moderationOverview","draftContent","spamContent","systemEmails","emailSuppression","userOverview","userSegments","analyticsMetadata","analyticsExport","translations","widgetsSettings","selfServiceSSO","customPages","contentHelpfulness","moderationLabels","metadataSettings","automationRules","preModerationRules","moderationNotifications","spamPrevention","seoManagement","categorySettings","CommunityOverviewOpenForAllUsers","adminSeats","articleScheduling","articleToProductUpdateConversion","bannerWidget","controlSideMenu","conversationalWidget","cookiebar","destinationCustomization","emailTemplate","emoji","eventsCustomization","eventsOverviewPagination","eventsUpdates","federatedSearchApi","gainsightPlatformSso","group","knowledgeBaseOverviewOpenForAllUsers","selfBadges","selfServiceSso","subtitleAndBackgroundToWidgets","teamNotes","topicHelpfulness","userManagement","widgetLibrary","zapier"]' data-cssLink='https://dowpznhhyvkm4.cloudfront.net/2025-02-21-14-21-16-55cfe49db1/dist/css/forum.css' data-defaultCdn='https://dowpznhhyvkm4.cloudfront.net/2025-02-21-14-21-16-55cfe49db1/control/assets' data-fb-app-id='' data-language='en'></script><script nonce="">app.init([{"model":"csrf","data":{"name":"yip_csrf_token","token":"k9nY6VSutNBcbQkpDWQkap9rYPNs60v0MgAJeGmLA3k"}},{"data":{"map":null,"breadcrumbData":null},"component":"tracker"},{"el":".js-ajax-form--registration","component":"ajax-form"},{"el":"#form--forgot__396798011","component":"ajax-form"},{"el":".js-open-modal","helper":"show-modal"},{"el":"body","helper":"collapse"},{"el":"body","helper":"ajax-link"},{"model":"global_translations","data":{"ajax-form":{"connection_error":"Unable to submit form. Please refresh the page and try again."},"modal":{"close":"Close","loading":"Loading","gallery_previous":"Previous","gallery_next":"Next","gallery_counter":"%curr% of %total%","image_error":"The image could not be loaded","content_error":"The content could not be loaded"}}},{"view":"MainNavigation","el":".js-main-navigation"}]);</script></div>  <script> if (window.location.href == 'https://community.ringcentral.com/index.html') { window.location = "https://community.ringcentral.com" } </script> <script> var elems = document.getElementsByClassName("qa-sso-saml_v2"); for(var i = 0; i < elems.length; i++) { elems[i].innerText="Employee login"; } elems = document.getElementsByClassName("qa-sso-openid"); for(var i = 0; i < elems.length; i++) { elems[i].innerText="Customer login"; } </script> <script type="text/javascript"> //mixpanel.init('37a7c5922fb18779b9f28bf9dbcf341a', { // autocapture: true, // enable autocapture //}); </script> <script type="text/javascript">window.NREUM||(NREUM={});NREUM.info={"beacon":"bam.nr-data.net","licenseKey":"5364be9000","applicationID":"1090321240,438654967,16947947","transactionName":"YgFTY0QFW0sHUkVQWVtLcFRCDVpWSWJYTVN2C19DRAtZVANDHlBYUQFJ","queueTime":0,"applicationTime":174,"atts":"TkZEFQwfSBREUBMDTUgZ","errorBeacon":"bam.nr-data.net","agent":""}</script></body>

CINXE.COM

RingCentral Community | Community