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src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:normal } html {--borderradius-base: 4px;--config--main-border-base-color: #6f6f6fff;--config--main-button-base-font-color: #1a1a1a;--config--main-button-base-font-family: "Inter Tight", sans-serif;--config--main-button-base-font-weight: 601;--config--main-button-base-radius: 3px;--config--main-button-base-texttransform: none;--config--main-color-alert: #ed5937ff;--config--main-color-brand: #ff7a00ff;--config--main-color-brand-secondary: #f1efecff;--config--main-color-contrast: #2aaae1;--config--main-color-day: #f0f2f6;--config--main-color-day-dark: #ededed;--config--main-color-day-light: #fff;--config--main-color-disabled: #ece7e4ff;--config--main-color-dusk: #a7aeb5;--config--main-color-dusk-dark: #616a73;--config--main-color-dusk-light: #d5d7db;--config--main-color-highlighted: #B0DFF3;--config--main-color-info: #f8b579ff;--config--main-color-night: #2b2926ff;--config--main-color-night-inverted: #f5f5f5;--config--main-color-night-light: #2b2b2b;--config--main-color-success: #3cb54aff;--config--main-font-base-lineheight: 1.5;--config--main-font-base-stack: "Inter Tight", sans-serif;--config--main-font-base-style: normal;--config--main-font-base-weight: normal;--config--main-font-secondary: "Inter Tight", "bold", sans-serif;--config--main-fonts: @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bold/Roboto-Bold-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:700 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/bolditalic/Roboto-BoldItalic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:700 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/fonts/roboto/italic/Roboto-Italic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/fonts/roboto/italic/Roboto-Italic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/fonts/roboto/italic/Roboto-Italic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/fonts/roboto/italic/Roboto-Italic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/fonts/roboto/italic/Roboto-Italic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:normal } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/light/Roboto-Light-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:300 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/medium/Roboto-Medium-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/mediumitalic/Roboto-MediumItalic-webfont.svg#2dumbregular) format("svg"); font-style:italic; font-weight:500 } @font-face{ font-family:Roboto; src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot); src:url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.eot#iefix) format("embedded-opentype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.woff) format("woff"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.ttf) format("truetype"),url(https://d2cn40jarzxub5.cloudfront.net/_fonts/fonts/roboto/regular/Roboto-Regular-webfont.svg#2dumbregular) format("svg"); font-style:normal; font-weight:normal };--config--main-header-font-weight: 600;--config-anchor-base-color: #ff7a00ff;--config-anchor-base-hover-color: #ff7a00ff;--config-avatar-notification-background-color: #ff7a00ff;--config-body-background-color: #ffffffff;--config-body-wrapper-background-color: transparent;--config-body-wrapper-box-shadow: 0 0 0 transparent;--config-body-wrapper-max-width: 100%;--config-button-cancel-active-background-color: #DA5C5C;--config-button-cancel-active-border-color: #DA5C5C;--config-button-cancel-active-color: #fff;--config-button-cancel-background-color: #F76767;--config-button-cancel-border-color: #F76767;--config-button-cancel-border-radius: 4px;--config-button-cancel-border-width: 1px;--config-button-cancel-box-shadow: 0 0 0 transparent;--config-button-cancel-color: #fff;--config-button-cancel-hover-background-color: #DA5C5C;--config-button-cancel-hover-border-color: #DA5C5C;--config-button-cancel-hover-color: #fff;--config-button-cta-active-background-color: #2b2926;--config-button-cta-active-border-color: #ffffff;--config-button-cta-active-border-width: 1px;--config-button-cta-active-box-shadow: 0 0 0 transparent;--config-button-cta-active-color: #ffffff;--config-button-cta-background-color: #0684bc;--config-button-cta-border-color: #ffffff;--config-button-cta-border-radius: 4px;--config-button-cta-border-width: 1px;--config-button-cta-box-shadow: 0 0 0 transparent;--config-button-cta-color: #ffffff;--config-button-cta-focus-background-color: #067db2ff;--config-button-cta-focus-border-color: #e66e00ff;--config-button-cta-focus-border-width: 1px;--config-button-cta-focus-color: #ffffff;--config-button-cta-hover-background-color: #2b2926;--config-button-cta-hover-border-color: #fff;--config-button-cta-hover-border-width: 1px;--config-button-cta-hover-box-shadow: 0 0 0 transparent;--config-button-cta-hover-color: #ffffff;--config-button-cta-spinner-color: #fff;--config-button-cta-spinner-hover-color: #fff;--config-button-secondary-active-background-color: #383A9E;--config-button-secondary-active-border-color: #322c74;--config-button-secondary-active-border-width: 1px;--config-button-secondary-active-box-shadow: 0 0 0 transparent;--config-button-secondary-active-color: #ffffff;--config-button-secondary-background-color: #ffffff;--config-button-secondary-border-color: #2b2926;--config-button-secondary-border-radius: 4px;--config-button-secondary-border-width: 1px;--config-button-secondary-box-shadow: 0 0 0 transparent;--config-button-secondary-color: #2b2926;--config-button-secondary-focus-background-color: #e6e3ddff;--config-button-secondary-focus-border-color: #e6e3ddff;--config-button-secondary-focus-border-width: 1px;--config-button-secondary-focus-color: #2b2926;--config-button-secondary-hover-background-color: #2b2926;--config-button-secondary-hover-border-color: #fff;--config-button-secondary-hover-border-width: 1px;--config-button-secondary-hover-box-shadow: 0 0 0 transparent;--config-button-secondary-hover-color: #ffffff;--config-button-secondary-spinner-color: #fff;--config-button-secondary-spinner-hover-color: #fff;--config-button-toggle-active-background-color: #5050d666;--config-button-toggle-active-border-color: #383A9E;--config-button-toggle-active-color: #383A9E;--config-button-toggle-background-color: rgba(0,0,0,0);--config-button-toggle-border-color: #2b2926;--config-button-toggle-border-radius: 4px;--config-button-toggle-border-width: 1px;--config-button-toggle-box-shadow: 0 0 0 transparent;--config-button-toggle-color: #2b2926;--config-button-toggle-filled-background-color: #ff7a00ff;--config-button-toggle-filled-color: #fff;--config-button-toggle-filled-pseudo-color: #fff;--config-button-toggle-filled-spinner-color: #fff;--config-button-toggle-focus-border-color: #e66e00ff;--config-button-toggle-hover-background-color: #2b2926;--config-button-toggle-hover-border-color: #2b2926;--config-button-toggle-hover-color: #ffffff;--config-button-toggle-on-active-background-color: #fff;--config-button-toggle-on-active-border-color: #322c74;--config-button-toggle-on-active-color: #322c74;--config-button-toggle-on-background-color: #ff7a00;--config-button-toggle-on-border-color: #f8b579;--config-button-toggle-on-border-radius: 4px;--config-button-toggle-on-border-width: 1px;--config-button-toggle-on-box-shadow: 0 0 0 transparent;--config-button-toggle-on-color: #ffffff;--config-button-toggle-on-hover-background-color: #fff;--config-button-toggle-on-hover-border-color: #2b2926;--config-button-toggle-on-hover-color: #2b2926;--config-button-toggle-outline-background-color: #ff7a00ff;--config-button-toggle-outline-color: #ff7a00ff;--config-button-toggle-outline-pseudo-color: #ff7a00ff;--config-button-toggle-outline-spinner-color: #ff7a00ff;--config-content-type-article-color: #fff;--config-cookie-modal-background-color: rgba(60,60,60,.9);--config-cookie-modal-color: #fff;--config-create-topic-type-icon-color: #2b2926ff;--config-cta-close-button-color: #a7aeb5;--config-cta-icon-background-color: #ff7a00ff;--config-cta-icon-check: #fff;--config-editor-comment-toolbar-background-color: #fff;--config-editor-comment-toolbar-button-color: #2b2926ff;--config-editor-comment-toolbar-button-hover-color: #ff7a00ff;--config-footer-background-color: #2b2926ff;--config-footer-color: #fff;--config-header-color: #2b2926ff;--config-header-color-inverted: #f5f5f5;--config-hero-background-position: top left;--config-hero-color: #ffffffff;--config-hero-font-weight: bold;--config-hero-stats-background-color: #fff;--config-hero-stats-counter-font-weight: bold;--config-hero-text-shadow: none;--config-input-focus-color: #ff7a00ff;--config-link-base-color: #2b2926ff;--config-link-base-hover-color: #ff7a00ff;--config-link-hover-decoration: none;--config-main-navigation-background-color: #ffffff;--config-main-navigation-dropdown-background-color: #fff;--config-main-navigation-dropdown-color: #2b3346;--config-main-navigation-dropdown-font-weight: normal;--config-main-navigation-nav-font-weight: normal;--config-main-navigation-search-placeholder-color: #6f6f6fff;--config-mention-selector-hover-selected-color: #fff;--config-meta-link-font-weight: normal;--config-meta-link-hover-color: #ff7a00ff;--config-meta-text-color: #2b2926ff;--config-notification-widget-background-color: #f1efecff;--config-notification-widget-color: #0684bcff;--config-pagination-active-page-color: #ff7a00ff;--config-paging-item-hover-color: #ff7a00ff;--config-pill-color: #fff;--config-powered-by-insided-display: visible;--config-profile-user-statistics-background-color: #fff;--config-sharpen-fonts: true;--config-sidebar-widget-color: #2b2926ff;--config-sidebar-widget-font-family: "Inter Tight", sans-serif;--config-sidebar-widget-font-weight: 600;--config-ssi-header-height: auto;--config-ssi-header-mobile-height: auto;--config-subcategory-hero-color: #2b3346ff;--config-tag-modify-link-color: #ff7a00ff;--config-tag-pill-background-color: #f8f8f8;--config-tag-pill-hover-background-color: #ffff8cff;--config-tag-pill-hover-border-color: #ff7a00ff;--config-tag-pill-hover-color: #ff7a00ff;--config-thread-list-best-answer-background-color: #3cb54a0d;--config-thread-list-best-answer-border-color: #3cb54aff;--config-thread-list-mod-break-background: #ff7a000d;--config-thread-list-mod-break-border-color: #ff7a00ff;--config-thread-list-sticky-topic-background: #ff7a00f2;--config-thread-list-sticky-topic-border-color: #ff7a00ff;--config-thread-list-sticky-topic-flag-color: #ff7a00ff;--config-thread-list-topic-button-subscribe-border-width: 1px;--config-thread-list-topic-title-font-weight: bold;--config-thread-pill-answer-background-color: #3cb54aff;--config-thread-pill-author-background-color: #ff7a00ff;--config-thread-pill-author-color: #fff;--config-thread-pill-question-background-color: #f8b579ff;--config-thread-pill-question-color: #fff;--config-thread-pill-sticky-background-color: #ff7a00ff;--config-thread-pill-sticky-color: #fff;--config-topic-page-answered-field-icon-color: #3cb54aff;--config-topic-page-answered-field-link-color: #ff7a00ff;--config-topic-page-header-font-weight: 600;--config-topic-page-post-actions-active: #ff7a00ff;--config-topic-page-post-actions-icon-color: #a7aeb5;--config-topic-page-quote-border-color: #6f6f6fff;--config-topic-question-color: #f8b579ff;--config-widget-box-shadow: 0 2px 4px 0 rgba(0,0,0,0.08);--config-widget-cta-background-color: #000000ff;--config-widget-cta-color: #000000ff;--config-widget-tabs-font-weight: normal;--config-widget-tabs-forum-list-header-color: #2b2926ff;--config-widget-tabs-forum-list-header-hover-color: #ff7a00ff;--config-card-border-radius: 4px;--config-card-border-width: 0px;--config-card-background-color: #f1efec;--config-card-title-color: #2b2926ff;--config-card-text-color: #2b2926ff;--config-card-border-color: #6f6f6fff;--config-card-hover-background-color: #ffffff;--config-card-hover-title-color: #2b2926ff;--config-card-hover-text-color: #2b2926ff;--config-card-hover-border-color: #6f6f6fff;--config-card-hover-shadow: 0 2px 4px 0 rgba(0, 0, 0, 0.08);--config-card-active-background-color: #ffffff;--config-card-active-title-color: 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I am able to get text out by breaking the links up with a space, and other text messages seem to work. Is there some limit specifically on how text messages can be sent?\u00a0<\/p><p><br \/>Thanks!<\/p>","categoryName":"RingEX: Phone, SMS, & Fax","categoryId":"6","contentType":"question","featuredImage":"","likes":0,"views":1,"votes":0,"replyCount":0,"publishedAt":"2025-04-08T02:11:57+00:00","lastActivityAt":"2025-04-08T02:11:57+00:00","lastContributor":{"id":"71574","username":"BT-TMLP","avatar":""},"lastPostId":0,"author":{"id":"71574","username":"BT-TMLP","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 hour ago"},{"categoryUrl":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6\/rc-mobile-app-outbound-calls-switch-to-default-phone-app-10671"},"id":"10094","publicId":"10671","title":"RC Mobile app outbound calls switch to default phone app","content":"<p>I have a user who is trying to use the RC Mobile app and after entering the number in the keypad and pressing the call button, it switches to her normal phone app to make the call.<\/p><p>This is not a new user and it has only started today, but is based overseas to majority of the firm so calls would be at an international rate on her personal mobile plan.<\/p><p>Troubleshooting steps taken so far. Restart phone, closed app, signed out of app.<\/p><p>A new version of the app has been released in the last few days. This version works for me fine (different phone, different country though).<\/p><p>Ringout is not on.<\/p><p>She is able to make calls from her desktop app on her laptop so that makes it seem like her account is setup correctly and the service status for her country are also fine.<\/p>","categoryName":"RingEX: Phone, SMS, & Fax","categoryId":"6","contentType":"question","featuredImage":"","likes":0,"views":14,"votes":0,"replyCount":2,"publishedAt":"2025-04-02T01:56:45+00:00","lastActivityAt":"2025-04-08T00:27:51+00:00","lastContributor":{"id":"71527","username":"frenkelpartners","avatar":""},"lastPostId":22627,"author":{"id":"71527","username":"frenkelpartners","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"3 hours ago","lastReplyPublicId":"34011"},{"categoryUrl":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6\/campaign-registration-issues-3413"},"id":"3411","publicId":"3413","title":"Campaign Registration Issues","content":"<p>We had a brand and campaign registered after the chaos of the start of 2023. We met with our RingCentral account manager in September to go over all our opt-out language and they assured us everything looked compliant. <\/p><p>At the start of December, without any warning, TCR revoked our campaign and said we needed better language. We&#39;ve had multiple attempts of adding language to our website and copying what other companies that TCR show as being compliant. But every time we make the suggested changes, and wait 10+ business days after re-submitting our campaign registration, we get another rejection for different reasons. <\/p><p>We are a law firm that only uses texting to communicate with our clients, or with people who filled out the form on our website looking to speak to our law firm about their case. We don&#39;t send out mass messages, or sell the info. We include the boiler plate &quot;text STOP to Opt-out at anytime&quot; in our initial text messages. <\/p><p><strong>Has anyone else had similar struggles with getting your TCR campaign (re-)registered? If you were able to get them resolved, I&#39;d love to hear how. If you haven&#39;t yet, I&#39;d appreciate hearing what kind of feedback you&#39;re experiencing as well.<\/strong><\/p><p>We are growing frustrated that the RingCentral&#39;s customer service keeps saying everything looks good, but then still have TCR reject it. We&#39;re happy to make whatever changes we need, we&#39;d just like to know what ALL those changes are at once, rather than wait 2+ weeks after every change only to be told our consent language needs to be changed yet again.<\/p>","categoryName":"RingEX: Phone, SMS, & Fax","categoryId":"6","contentType":"question","featuredImage":"","likes":0,"views":1426,"votes":0,"replyCount":22,"publishedAt":"2024-01-09T15:56:10+00:00","lastActivityAt":"2025-04-07T23:20:54+00:00","lastContributor":{"id":"71573","username":"Amyd","avatar":""},"lastPostId":22626,"author":{"id":"2374","username":"ebills","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"4 hours ago","lastReplyPublicId":"34010"},{"categoryUrl":"https:\/\/community.ringcentral.com\/admin-portal-account-management-9","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/admin-portal-account-management-9\/admin-console-10684"},"id":"10101","publicId":"10684","title":"Admin console","content":"<p>I\u2019m trying to access call recordings older than 90-days (we pay for 1 year of storage).\u00a0 Apparently, they are available in cloud storage via the admin console.\u00a0 However, I don\u2019t have an admin console option when I log into the admin portal. I also tried to access them via \u201carchiver\u201d, but it doesn\u2019t look like that ever got set up for our account.<\/p><p>\u00a0<\/p>","categoryName":"Admin Portal & Account Management","categoryId":"9","contentType":"question","featuredImage":"","likes":0,"views":9,"votes":0,"replyCount":2,"publishedAt":"2025-04-03T23:24:24+00:00","lastActivityAt":"2025-04-07T23:01:03+00:00","lastContributor":{"id":"70342","username":"dcolantuono","avatar":""},"lastPostId":22625,"author":{"id":"70342","username":"dcolantuono","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"4 hours ago","lastReplyPublicId":"34009"},{"categoryUrl":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6\/sms-10700"},"id":"10116","publicId":"10700","title":"SMS","content":"<p>We have spent 6 months since coming onboard at Ring and have not been able to get SMS set up after explicitly following instructions from the customer support team and having the issue escalated 6x.\u00a0 Is anyone else having this problem?<\/p><p>I am ready to cancel our contract but being told that we need to pay for the remaining 6 months!!!<\/p><p>Ring has not fulfilled their end of the bargain supplying services we need as a business.\u00a0 Has anyone sucessfully resolved this?<\/p>","categoryName":"RingEX: Phone, SMS, & Fax","categoryId":"6","contentType":"question","featuredImage":"","likes":0,"views":1,"votes":0,"replyCount":0,"publishedAt":"2025-04-07T21:59:02+00:00","lastActivityAt":"2025-04-07T21:59:02+00:00","lastContributor":{"id":"71572","username":"jphart","avatar":""},"lastPostId":0,"author":{"id":"71572","username":"jphart","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"5 hours ago"},{"categoryUrl":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6\/reprovisioning-a-phone-10699"},"id":"10115","publicId":"10699","title":"Reprovisioning a phone","content":"<p>Hello! I\u2019m working through an issue here of provisioning a Mitel 6930 phone onto our RingCentral account. I\u2019m dealing with a phone at a remote location that was previously provisioned and assigned to a user in our RingCentral account. However, today I was made aware that the phone is not working and when I checked the admin portal it does say it\u2019s \u201cOffline\u201d<br \/><br \/>I\u2019ve been troubleshooting the issue remotely since the office is about 2hrs away. It seems like the phone was previously manually configured using the following instructions:<br \/>\u00a0<\/p><p>1. Login to the web interface of the desktop IP phone.<\/p><p>2. Select\u00a0<strong>\"Advanced Settings\" &gt; \"Configuration Server\"<\/strong>\u00a0menu option.<\/p><p>3. Select\u00a0<strong>\"HTTPS\"<\/strong>\u00a0in the field \"Download Protocol\".<\/p><p>4. Locate\u00a0<strong>\"HTTPS Server\"<\/strong>\u00a0field and enter\u00a0<strong>mtl.ringcentral.com<\/strong><\/p><p>5. Locate\u00a0<strong>\"HTTPS Path\"<\/strong>\u00a0field and enter\u00a0<strong>provisioning\/mitel<\/strong><\/p><p>6. Click\u00a0<strong>\"Save Settings\"<\/strong>\u00a0to start provisioning the device. Wait for the phone to start rebooting or reboot it manually\u00a0<strong>(\"Operation\" &gt; \"Reset\" &gt; \"Restart\")<\/strong>.<\/p><p>7. After device competed reboots restart the phone again (<strong>\"Operation\" &gt; \"Reset\" &gt; \"Restart\"<\/strong>).\u00a0<strong>Please do not power off or disconnect your device during the upgrade process<\/strong>.<br \/><br \/>When I logged into the phone\u2019s WebUI, this section was already configured. On reboot, it seemed like it tried to provision itself but didn\u2019t complete the process. I\u2019ve followed the KB articles <a href=\"https:\/\/support.ringcentral.com\/article-v2\/Manual-provisioning-for-third-party-BYOD-Mitel-phones.html?brand=RingCentral&amp;product=RingEX&amp;language=en_US#GUID-aedc06fb-e6c8-4bc5-ab27-b2c224ef45b8-en_us\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">here <\/a>and <a href=\"https:\/\/support.ringcentral.com\/article-v2\/Manual-Provisioning-How-get-SIP-Settings.html?brand=RC_US&amp;product=RingEX&amp;language=en_US\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">here\u00a0<\/a>\u00a0for manually provisioning phones and getting the SIP settings. Main issue is that since the device is already assigned to a user, it doesn\u2019t give me an option to get the SIP settings as outlined by the \u201cGetting the SIP settings...\u201d article.\u00a0<br \/><br \/>I think that\u2019s really the last piece of information I need to get the device activated. Has anyone had this issue before or know of a workaround to the SIP Auth\/pw issue?\u00a0<br \/><br \/>Thanks for reading and I\u2019d appreciate any knowledge someone has on the issue.\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/6428a257-1e69-4894-86df-d4d9772527c5.png\" \/><figcaption>Phone Information. Firmware version exceeds minimum required outlined in RC KB<\/figcaption><\/figure><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/6e42a659-77ee-4288-becb-d367c97a63f1.png\" \/><figcaption>Previously configured. On device reboot, Auth name was unprovisioned. Blurred other personal information.\u00a0<\/figcaption><\/figure><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/8adcd45e-69cd-45da-a2dd-6341429ef191.png\" \/><\/figure><p>\u00a0<\/p>","categoryName":"RingEX: Phone, SMS, & Fax","categoryId":"6","contentType":"question","featuredImage":"","likes":0,"views":2,"votes":0,"replyCount":0,"publishedAt":"2025-04-07T21:39:22+00:00","lastActivityAt":"2025-04-07T21:39:22+00:00","lastContributor":{"id":"71284","username":"ipadagas","avatar":""},"lastPostId":0,"author":{"id":"71284","username":"ipadagas","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"5 hours ago"},{"categoryUrl":"https:\/\/community.ringcentral.com\/admin-portal-account-management-9","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/admin-portal-account-management-9\/how-to-disconnect-a-user-sharing-a-line-10698"},"id":"10114","publicId":"10698","title":"How to disconnect a user sharing a line?","content":"<p>If I have multiple people sharing only one line on their mobile devices (so that all those people can answer incoming calls (etc), and one of those people are terminated, how do I ensure she cannot access future client communications? Can I just change the login password for the sole line? How?<\/p>","categoryName":"Admin Portal & Account Management","categoryId":"9","contentType":"question","featuredImage":"","likes":0,"views":2,"votes":0,"replyCount":0,"publishedAt":"2025-04-07T21:09:43+00:00","lastActivityAt":"2025-04-07T21:09:43+00:00","lastContributor":{"id":"71571","username":"John E","avatar":""},"lastPostId":0,"author":{"id":"71571","username":"John E","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"6 hours ago"},{"categoryUrl":"https:\/\/community.ringcentral.com\/admin-portal-account-management-9","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/admin-portal-account-management-9\/huron5315-10689"},"id":"10105","publicId":"10689","title":"Huron5315","content":"<p>Just got a new cisco 8861 phone. \u00a0I have a direct internet connection. \u00a0It is asking for an activation code and there is none. \u00a0Please let me know the work around.<\/p><p>\u00a0<\/p>","categoryName":"Admin Portal & Account Management","categoryId":"9","contentType":"question","featuredImage":"","likes":0,"views":5,"votes":0,"replyCount":2,"publishedAt":"2025-04-06T21:22:18+00:00","lastActivityAt":"2025-04-07T18:50:26+00:00","lastContributor":{"id":"71565","username":"Huron5315","avatar":""},"lastPostId":22620,"author":{"id":"71565","username":"Huron5315","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"8 hours ago","lastReplyPublicId":"34001"},{"categoryUrl":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6\/how-are-urls-in-sms-messages-counted-as-segments-10697"},"id":"10113","publicId":"10697","title":"How are URLs in SMS messages counted as \"segments\"?","content":"<p>My team send SMS messages that include our company URL. I am trying to reduce the number of characters in our messages to better comply with the character limits of \u201csegments\u201d but I cannot find information on how URLs are counted as segments.\u00a0<\/p>","categoryName":"RingEX: Phone, SMS, & Fax","categoryId":"6","contentType":"question","featuredImage":"","likes":0,"views":8,"votes":0,"replyCount":1,"publishedAt":"2025-04-07T14:07:29+00:00","lastActivityAt":"2025-04-07T18:44:31+00:00","lastContributor":{"id":"14","username":"BeckyH","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/48b563f1-a47a-4e58-bd9d-7fb58be3ba45.png"},"lastPostId":22618,"author":{"id":"71569","username":"lorentoto","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"8 hours ago","lastReplyPublicId":"33999"},{"categoryUrl":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6\/multiple-email-notifications-for-received-voicemail-109"},"id":"107","publicId":"109","title":"Multiple email notifications for received voicemail","content":"<p>Need confirmation this is possible to setup voicemail email notifications to multiple users and provide specific syntax See - <a href=\"https:\/\/community.ringcentral.com\/questions\/96093\/email-notifications-1.html\">https:\/\/community.ringcentral.com\/questions\/96093\/email-notifications-1.html<\/a><\/p><p>Syntax applied - <a href=\"mailto:Example@mail.com;\">Example@mail.com;<\/a> Example@mail.com<\/p>","categoryName":"RingEX: Phone, SMS, & 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activity"}},"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/","topics":[{"categoryUrl":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6\/sending-a-link-by-text-10701"},"id":"10117","publicId":"10701","title":"Sending a link by Text","content":"<p>It seems often when I try to text a link to someone, the message will fail. I am able to get text out by breaking the links up with a space, and other text messages seem to work. Is there some limit specifically on how text messages can be sent?\u00a0<\/p><p><br \/>Thanks!<\/p>","categoryName":"RingEX: Phone, SMS, & Fax","categoryId":"6","contentType":"question","featuredImage":"","likes":0,"views":1,"votes":0,"replyCount":0,"publishedAt":"2025-04-08T02:11:57+00:00","lastActivityAt":"2025-04-08T02:11:57+00:00","lastContributor":{"id":"71574","username":"BT-TMLP","avatar":""},"lastPostId":0,"author":{"id":"71574","username":"BT-TMLP","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 hour ago"},{"categoryUrl":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6\/rc-mobile-app-outbound-calls-switch-to-default-phone-app-10671"},"id":"10094","publicId":"10671","title":"RC Mobile app outbound calls switch to default phone app","content":"<p>I have a user who is trying to use the RC Mobile app and after entering the number in the keypad and pressing the call button, it switches to her normal phone app to make the call.<\/p><p>This is not a new user and it has only started today, but is based overseas to majority of the firm so calls would be at an international rate on her personal mobile plan.<\/p><p>Troubleshooting steps taken so far. Restart phone, closed app, signed out of app.<\/p><p>A new version of the app has been released in the last few days. This version works for me fine (different phone, different country though).<\/p><p>Ringout is not on.<\/p><p>She is able to make calls from her desktop app on her laptop so that makes it seem like her account is setup correctly and the service status for her country are also fine.<\/p>","categoryName":"RingEX: Phone, SMS, & Fax","categoryId":"6","contentType":"question","featuredImage":"","likes":0,"views":14,"votes":0,"replyCount":2,"publishedAt":"2025-04-02T01:56:45+00:00","lastActivityAt":"2025-04-08T00:27:51+00:00","lastContributor":{"id":"71527","username":"frenkelpartners","avatar":""},"lastPostId":22627,"author":{"id":"71527","username":"frenkelpartners","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"3 hours ago","lastReplyPublicId":"34011"},{"categoryUrl":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6\/campaign-registration-issues-3413"},"id":"3411","publicId":"3413","title":"Campaign Registration Issues","content":"<p>We had a brand and campaign registered after the chaos of the start of 2023. We met with our RingCentral account manager in September to go over all our opt-out language and they assured us everything looked compliant. <\/p><p>At the start of December, without any warning, TCR revoked our campaign and said we needed better language. We&#39;ve had multiple attempts of adding language to our website and copying what other companies that TCR show as being compliant. But every time we make the suggested changes, and wait 10+ business days after re-submitting our campaign registration, we get another rejection for different reasons. <\/p><p>We are a law firm that only uses texting to communicate with our clients, or with people who filled out the form on our website looking to speak to our law firm about their case. We don&#39;t send out mass messages, or sell the info. We include the boiler plate &quot;text STOP to Opt-out at anytime&quot; in our initial text messages. <\/p><p><strong>Has anyone else had similar struggles with getting your TCR campaign (re-)registered? If you were able to get them resolved, I&#39;d love to hear how. If you haven&#39;t yet, I&#39;d appreciate hearing what kind of feedback you&#39;re experiencing as well.<\/strong><\/p><p>We are growing frustrated that the RingCentral&#39;s customer service keeps saying everything looks good, but then still have TCR reject it. We&#39;re happy to make whatever changes we need, we&#39;d just like to know what ALL those changes are at once, rather than wait 2+ weeks after every change only to be told our consent language needs to be changed yet again.<\/p>","categoryName":"RingEX: Phone, SMS, & Fax","categoryId":"6","contentType":"question","featuredImage":"","likes":0,"views":1426,"votes":0,"replyCount":22,"publishedAt":"2024-01-09T15:56:10+00:00","lastActivityAt":"2025-04-07T23:20:54+00:00","lastContributor":{"id":"71573","username":"Amyd","avatar":""},"lastPostId":22626,"author":{"id":"2374","username":"ebills","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"4 hours ago","lastReplyPublicId":"34010"},{"categoryUrl":"https:\/\/community.ringcentral.com\/admin-portal-account-management-9","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/admin-portal-account-management-9\/admin-console-10684"},"id":"10101","publicId":"10684","title":"Admin console","content":"<p>I\u2019m trying to access call recordings older than 90-days (we pay for 1 year of storage).\u00a0 Apparently, they are available in cloud storage via the admin console.\u00a0 However, I don\u2019t have an admin console option when I log into the admin portal. I also tried to access them via \u201carchiver\u201d, but it doesn\u2019t look like that ever got set up for our account.<\/p><p>\u00a0<\/p>","categoryName":"Admin Portal & Account Management","categoryId":"9","contentType":"question","featuredImage":"","likes":0,"views":9,"votes":0,"replyCount":2,"publishedAt":"2025-04-03T23:24:24+00:00","lastActivityAt":"2025-04-07T23:01:03+00:00","lastContributor":{"id":"70342","username":"dcolantuono","avatar":""},"lastPostId":22625,"author":{"id":"70342","username":"dcolantuono","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"4 hours ago","lastReplyPublicId":"34009"},{"categoryUrl":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6\/sms-10700"},"id":"10116","publicId":"10700","title":"SMS","content":"<p>We have spent 6 months since coming onboard at Ring and have not been able to get SMS set up after explicitly following instructions from the customer support team and having the issue escalated 6x.\u00a0 Is anyone else having this problem?<\/p><p>I am ready to cancel our contract but being told that we need to pay for the remaining 6 months!!!<\/p><p>Ring has not fulfilled their end of the bargain supplying services we need as a business.\u00a0 Has anyone sucessfully resolved this?<\/p>","categoryName":"RingEX: Phone, SMS, & Fax","categoryId":"6","contentType":"question","featuredImage":"","likes":0,"views":1,"votes":0,"replyCount":0,"publishedAt":"2025-04-07T21:59:02+00:00","lastActivityAt":"2025-04-07T21:59:02+00:00","lastContributor":{"id":"71572","username":"jphart","avatar":""},"lastPostId":0,"author":{"id":"71572","username":"jphart","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"5 hours ago"},{"categoryUrl":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6\/reprovisioning-a-phone-10699"},"id":"10115","publicId":"10699","title":"Reprovisioning a phone","content":"<p>Hello! I\u2019m working through an issue here of provisioning a Mitel 6930 phone onto our RingCentral account. I\u2019m dealing with a phone at a remote location that was previously provisioned and assigned to a user in our RingCentral account. However, today I was made aware that the phone is not working and when I checked the admin portal it does say it\u2019s \u201cOffline\u201d<br \/><br \/>I\u2019ve been troubleshooting the issue remotely since the office is about 2hrs away. It seems like the phone was previously manually configured using the following instructions:<br \/>\u00a0<\/p><p>1. Login to the web interface of the desktop IP phone.<\/p><p>2. Select\u00a0<strong>\"Advanced Settings\" &gt; \"Configuration Server\"<\/strong>\u00a0menu option.<\/p><p>3. Select\u00a0<strong>\"HTTPS\"<\/strong>\u00a0in the field \"Download Protocol\".<\/p><p>4. Locate\u00a0<strong>\"HTTPS Server\"<\/strong>\u00a0field and enter\u00a0<strong>mtl.ringcentral.com<\/strong><\/p><p>5. Locate\u00a0<strong>\"HTTPS Path\"<\/strong>\u00a0field and enter\u00a0<strong>provisioning\/mitel<\/strong><\/p><p>6. Click\u00a0<strong>\"Save Settings\"<\/strong>\u00a0to start provisioning the device. Wait for the phone to start rebooting or reboot it manually\u00a0<strong>(\"Operation\" &gt; \"Reset\" &gt; \"Restart\")<\/strong>.<\/p><p>7. After device competed reboots restart the phone again (<strong>\"Operation\" &gt; \"Reset\" &gt; \"Restart\"<\/strong>).\u00a0<strong>Please do not power off or disconnect your device during the upgrade process<\/strong>.<br \/><br \/>When I logged into the phone\u2019s WebUI, this section was already configured. On reboot, it seemed like it tried to provision itself but didn\u2019t complete the process. I\u2019ve followed the KB articles <a href=\"https:\/\/support.ringcentral.com\/article-v2\/Manual-provisioning-for-third-party-BYOD-Mitel-phones.html?brand=RingCentral&amp;product=RingEX&amp;language=en_US#GUID-aedc06fb-e6c8-4bc5-ab27-b2c224ef45b8-en_us\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">here <\/a>and <a href=\"https:\/\/support.ringcentral.com\/article-v2\/Manual-Provisioning-How-get-SIP-Settings.html?brand=RC_US&amp;product=RingEX&amp;language=en_US\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">here\u00a0<\/a>\u00a0for manually provisioning phones and getting the SIP settings. Main issue is that since the device is already assigned to a user, it doesn\u2019t give me an option to get the SIP settings as outlined by the \u201cGetting the SIP settings...\u201d article.\u00a0<br \/><br \/>I think that\u2019s really the last piece of information I need to get the device activated. Has anyone had this issue before or know of a workaround to the SIP Auth\/pw issue?\u00a0<br \/><br \/>Thanks for reading and I\u2019d appreciate any knowledge someone has on the issue.\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/6428a257-1e69-4894-86df-d4d9772527c5.png\" \/><figcaption>Phone Information. Firmware version exceeds minimum required outlined in RC KB<\/figcaption><\/figure><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/6e42a659-77ee-4288-becb-d367c97a63f1.png\" \/><figcaption>Previously configured. On device reboot, Auth name was unprovisioned. Blurred other personal information.\u00a0<\/figcaption><\/figure><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/8adcd45e-69cd-45da-a2dd-6341429ef191.png\" \/><\/figure><p>\u00a0<\/p>","categoryName":"RingEX: Phone, SMS, & Fax","categoryId":"6","contentType":"question","featuredImage":"","likes":0,"views":2,"votes":0,"replyCount":0,"publishedAt":"2025-04-07T21:39:22+00:00","lastActivityAt":"2025-04-07T21:39:22+00:00","lastContributor":{"id":"71284","username":"ipadagas","avatar":""},"lastPostId":0,"author":{"id":"71284","username":"ipadagas","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"5 hours ago"},{"categoryUrl":"https:\/\/community.ringcentral.com\/admin-portal-account-management-9","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/admin-portal-account-management-9\/how-to-disconnect-a-user-sharing-a-line-10698"},"id":"10114","publicId":"10698","title":"How to disconnect a user sharing a line?","content":"<p>If I have multiple people sharing only one line on their mobile devices (so that all those people can answer incoming calls (etc), and one of those people are terminated, how do I ensure she cannot access future client communications? Can I just change the login password for the sole line? How?<\/p>","categoryName":"Admin Portal & Account Management","categoryId":"9","contentType":"question","featuredImage":"","likes":0,"views":2,"votes":0,"replyCount":0,"publishedAt":"2025-04-07T21:09:43+00:00","lastActivityAt":"2025-04-07T21:09:43+00:00","lastContributor":{"id":"71571","username":"John E","avatar":""},"lastPostId":0,"author":{"id":"71571","username":"John E","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"6 hours ago"},{"categoryUrl":"https:\/\/community.ringcentral.com\/admin-portal-account-management-9","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/admin-portal-account-management-9\/huron5315-10689"},"id":"10105","publicId":"10689","title":"Huron5315","content":"<p>Just got a new cisco 8861 phone. \u00a0I have a direct internet connection. \u00a0It is asking for an activation code and there is none. \u00a0Please let me know the work around.<\/p><p>\u00a0<\/p>","categoryName":"Admin Portal & Account Management","categoryId":"9","contentType":"question","featuredImage":"","likes":0,"views":5,"votes":0,"replyCount":2,"publishedAt":"2025-04-06T21:22:18+00:00","lastActivityAt":"2025-04-07T18:50:26+00:00","lastContributor":{"id":"71565","username":"Huron5315","avatar":""},"lastPostId":22620,"author":{"id":"71565","username":"Huron5315","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"8 hours ago","lastReplyPublicId":"34001"},{"categoryUrl":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6\/how-are-urls-in-sms-messages-counted-as-segments-10697"},"id":"10113","publicId":"10697","title":"How are URLs in SMS messages counted as \"segments\"?","content":"<p>My team send SMS messages that include our company URL. I am trying to reduce the number of characters in our messages to better comply with the character limits of \u201csegments\u201d but I cannot find information on how URLs are counted as segments.\u00a0<\/p>","categoryName":"RingEX: Phone, SMS, & Fax","categoryId":"6","contentType":"question","featuredImage":"","likes":0,"views":8,"votes":0,"replyCount":1,"publishedAt":"2025-04-07T14:07:29+00:00","lastActivityAt":"2025-04-07T18:44:31+00:00","lastContributor":{"id":"14","username":"BeckyH","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/48b563f1-a47a-4e58-bd9d-7fb58be3ba45.png"},"lastPostId":22618,"author":{"id":"71569","username":"lorentoto","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"8 hours ago","lastReplyPublicId":"33999"},{"categoryUrl":"https:\/\/community.ringcentral.com\/developer-platform-apis-integrations-5","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/developer-platform-apis-integrations-5\/how-do-i-add-another-developer-to-my-account-2147"},"id":"2145","publicId":"2147","title":"How do I add another developer to my account?","content":"<p>I need to add two other members of my team to our dev account. I found this topic about <a href=\"https:\/\/community.ringcentral.com\/questions\/260\/add-a-new-developer.html\">adding a new developer<\/a>, but when I go to the screen shown there is no &quot;Invite New Developer&quot; button.<\/p><p><br \/><\/p><p><img src=\"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/992_1601929859157.png\" class=\"fr-fic fr-fil fr-dib\" \/><\/p><p><br \/><\/p>","categoryName":"Developer Platform, APIs, & 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activity"}},"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/","topics":[{"categoryUrl":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6\/sending-a-link-by-text-10701"},"id":"10117","publicId":"10701","title":"Sending a link by Text","content":"<p>It seems often when I try to text a link to someone, the message will fail. I am able to get text out by breaking the links up with a space, and other text messages seem to work. Is there some limit specifically on how text messages can be sent?\u00a0<\/p><p><br \/>Thanks!<\/p>","categoryName":"RingEX: Phone, SMS, & Fax","categoryId":"6","contentType":"question","featuredImage":"","likes":0,"views":1,"votes":0,"replyCount":0,"publishedAt":"2025-04-08T02:11:57+00:00","lastActivityAt":"2025-04-08T02:11:57+00:00","lastContributor":{"id":"71574","username":"BT-TMLP","avatar":""},"lastPostId":0,"author":{"id":"71574","username":"BT-TMLP","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 hour ago"},{"categoryUrl":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6\/rc-mobile-app-outbound-calls-switch-to-default-phone-app-10671"},"id":"10094","publicId":"10671","title":"RC Mobile app outbound calls switch to default phone app","content":"<p>I have a user who is trying to use the RC Mobile app and after entering the number in the keypad and pressing the call button, it switches to her normal phone app to make the call.<\/p><p>This is not a new user and it has only started today, but is based overseas to majority of the firm so calls would be at an international rate on her personal mobile plan.<\/p><p>Troubleshooting steps taken so far. Restart phone, closed app, signed out of app.<\/p><p>A new version of the app has been released in the last few days. This version works for me fine (different phone, different country though).<\/p><p>Ringout is not on.<\/p><p>She is able to make calls from her desktop app on her laptop so that makes it seem like her account is setup correctly and the service status for her country are also fine.<\/p>","categoryName":"RingEX: Phone, SMS, & Fax","categoryId":"6","contentType":"question","featuredImage":"","likes":0,"views":14,"votes":0,"replyCount":2,"publishedAt":"2025-04-02T01:56:45+00:00","lastActivityAt":"2025-04-08T00:27:51+00:00","lastContributor":{"id":"71527","username":"frenkelpartners","avatar":""},"lastPostId":22627,"author":{"id":"71527","username":"frenkelpartners","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"3 hours ago","lastReplyPublicId":"34011"},{"categoryUrl":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6\/campaign-registration-issues-3413"},"id":"3411","publicId":"3413","title":"Campaign Registration Issues","content":"<p>We had a brand and campaign registered after the chaos of the start of 2023. We met with our RingCentral account manager in September to go over all our opt-out language and they assured us everything looked compliant. <\/p><p>At the start of December, without any warning, TCR revoked our campaign and said we needed better language. We&#39;ve had multiple attempts of adding language to our website and copying what other companies that TCR show as being compliant. But every time we make the suggested changes, and wait 10+ business days after re-submitting our campaign registration, we get another rejection for different reasons. <\/p><p>We are a law firm that only uses texting to communicate with our clients, or with people who filled out the form on our website looking to speak to our law firm about their case. We don&#39;t send out mass messages, or sell the info. We include the boiler plate &quot;text STOP to Opt-out at anytime&quot; in our initial text messages. <\/p><p><strong>Has anyone else had similar struggles with getting your TCR campaign (re-)registered? If you were able to get them resolved, I&#39;d love to hear how. If you haven&#39;t yet, I&#39;d appreciate hearing what kind of feedback you&#39;re experiencing as well.<\/strong><\/p><p>We are growing frustrated that the RingCentral&#39;s customer service keeps saying everything looks good, but then still have TCR reject it. We&#39;re happy to make whatever changes we need, we&#39;d just like to know what ALL those changes are at once, rather than wait 2+ weeks after every change only to be told our consent language needs to be changed yet again.<\/p>","categoryName":"RingEX: Phone, SMS, & Fax","categoryId":"6","contentType":"question","featuredImage":"","likes":0,"views":1426,"votes":0,"replyCount":22,"publishedAt":"2024-01-09T15:56:10+00:00","lastActivityAt":"2025-04-07T23:20:54+00:00","lastContributor":{"id":"71573","username":"Amyd","avatar":""},"lastPostId":22626,"author":{"id":"2374","username":"ebills","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"4 hours ago","lastReplyPublicId":"34010"},{"categoryUrl":"https:\/\/community.ringcentral.com\/admin-portal-account-management-9","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/admin-portal-account-management-9\/admin-console-10684"},"id":"10101","publicId":"10684","title":"Admin console","content":"<p>I\u2019m trying to access call recordings older than 90-days (we pay for 1 year of storage).\u00a0 Apparently, they are available in cloud storage via the admin console.\u00a0 However, I don\u2019t have an admin console option when I log into the admin portal. I also tried to access them via \u201carchiver\u201d, but it doesn\u2019t look like that ever got set up for our account.<\/p><p>\u00a0<\/p>","categoryName":"Admin Portal & Account Management","categoryId":"9","contentType":"question","featuredImage":"","likes":0,"views":9,"votes":0,"replyCount":2,"publishedAt":"2025-04-03T23:24:24+00:00","lastActivityAt":"2025-04-07T23:01:03+00:00","lastContributor":{"id":"70342","username":"dcolantuono","avatar":""},"lastPostId":22625,"author":{"id":"70342","username":"dcolantuono","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"4 hours ago","lastReplyPublicId":"34009"},{"categoryUrl":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6\/sms-10700"},"id":"10116","publicId":"10700","title":"SMS","content":"<p>We have spent 6 months since coming onboard at Ring and have not been able to get SMS set up after explicitly following instructions from the customer support team and having the issue escalated 6x.\u00a0 Is anyone else having this problem?<\/p><p>I am ready to cancel our contract but being told that we need to pay for the remaining 6 months!!!<\/p><p>Ring has not fulfilled their end of the bargain supplying services we need as a business.\u00a0 Has anyone sucessfully resolved this?<\/p>","categoryName":"RingEX: Phone, SMS, & Fax","categoryId":"6","contentType":"question","featuredImage":"","likes":0,"views":1,"votes":0,"replyCount":0,"publishedAt":"2025-04-07T21:59:02+00:00","lastActivityAt":"2025-04-07T21:59:02+00:00","lastContributor":{"id":"71572","username":"jphart","avatar":""},"lastPostId":0,"author":{"id":"71572","username":"jphart","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"5 hours ago"},{"categoryUrl":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6\/reprovisioning-a-phone-10699"},"id":"10115","publicId":"10699","title":"Reprovisioning a phone","content":"<p>Hello! I\u2019m working through an issue here of provisioning a Mitel 6930 phone onto our RingCentral account. I\u2019m dealing with a phone at a remote location that was previously provisioned and assigned to a user in our RingCentral account. However, today I was made aware that the phone is not working and when I checked the admin portal it does say it\u2019s \u201cOffline\u201d<br \/><br \/>I\u2019ve been troubleshooting the issue remotely since the office is about 2hrs away. It seems like the phone was previously manually configured using the following instructions:<br \/>\u00a0<\/p><p>1. Login to the web interface of the desktop IP phone.<\/p><p>2. Select\u00a0<strong>\"Advanced Settings\" &gt; \"Configuration Server\"<\/strong>\u00a0menu option.<\/p><p>3. Select\u00a0<strong>\"HTTPS\"<\/strong>\u00a0in the field \"Download Protocol\".<\/p><p>4. Locate\u00a0<strong>\"HTTPS Server\"<\/strong>\u00a0field and enter\u00a0<strong>mtl.ringcentral.com<\/strong><\/p><p>5. Locate\u00a0<strong>\"HTTPS Path\"<\/strong>\u00a0field and enter\u00a0<strong>provisioning\/mitel<\/strong><\/p><p>6. Click\u00a0<strong>\"Save Settings\"<\/strong>\u00a0to start provisioning the device. Wait for the phone to start rebooting or reboot it manually\u00a0<strong>(\"Operation\" &gt; \"Reset\" &gt; \"Restart\")<\/strong>.<\/p><p>7. After device competed reboots restart the phone again (<strong>\"Operation\" &gt; \"Reset\" &gt; \"Restart\"<\/strong>).\u00a0<strong>Please do not power off or disconnect your device during the upgrade process<\/strong>.<br \/><br \/>When I logged into the phone\u2019s WebUI, this section was already configured. On reboot, it seemed like it tried to provision itself but didn\u2019t complete the process. I\u2019ve followed the KB articles <a href=\"https:\/\/support.ringcentral.com\/article-v2\/Manual-provisioning-for-third-party-BYOD-Mitel-phones.html?brand=RingCentral&amp;product=RingEX&amp;language=en_US#GUID-aedc06fb-e6c8-4bc5-ab27-b2c224ef45b8-en_us\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">here <\/a>and <a href=\"https:\/\/support.ringcentral.com\/article-v2\/Manual-Provisioning-How-get-SIP-Settings.html?brand=RC_US&amp;product=RingEX&amp;language=en_US\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">here\u00a0<\/a>\u00a0for manually provisioning phones and getting the SIP settings. Main issue is that since the device is already assigned to a user, it doesn\u2019t give me an option to get the SIP settings as outlined by the \u201cGetting the SIP settings...\u201d article.\u00a0<br \/><br \/>I think that\u2019s really the last piece of information I need to get the device activated. Has anyone had this issue before or know of a workaround to the SIP Auth\/pw issue?\u00a0<br \/><br \/>Thanks for reading and I\u2019d appreciate any knowledge someone has on the issue.\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/6428a257-1e69-4894-86df-d4d9772527c5.png\" \/><figcaption>Phone Information. Firmware version exceeds minimum required outlined in RC KB<\/figcaption><\/figure><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/6e42a659-77ee-4288-becb-d367c97a63f1.png\" \/><figcaption>Previously configured. On device reboot, Auth name was unprovisioned. Blurred other personal information.\u00a0<\/figcaption><\/figure><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/8adcd45e-69cd-45da-a2dd-6341429ef191.png\" \/><\/figure><p>\u00a0<\/p>","categoryName":"RingEX: Phone, SMS, & Fax","categoryId":"6","contentType":"question","featuredImage":"","likes":0,"views":2,"votes":0,"replyCount":0,"publishedAt":"2025-04-07T21:39:22+00:00","lastActivityAt":"2025-04-07T21:39:22+00:00","lastContributor":{"id":"71284","username":"ipadagas","avatar":""},"lastPostId":0,"author":{"id":"71284","username":"ipadagas","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"5 hours ago"},{"categoryUrl":"https:\/\/community.ringcentral.com\/admin-portal-account-management-9","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/admin-portal-account-management-9\/how-to-disconnect-a-user-sharing-a-line-10698"},"id":"10114","publicId":"10698","title":"How to disconnect a user sharing a line?","content":"<p>If I have multiple people sharing only one line on their mobile devices (so that all those people can answer incoming calls (etc), and one of those people are terminated, how do I ensure she cannot access future client communications? Can I just change the login password for the sole line? How?<\/p>","categoryName":"Admin Portal & Account Management","categoryId":"9","contentType":"question","featuredImage":"","likes":0,"views":2,"votes":0,"replyCount":0,"publishedAt":"2025-04-07T21:09:43+00:00","lastActivityAt":"2025-04-07T21:09:43+00:00","lastContributor":{"id":"71571","username":"John E","avatar":""},"lastPostId":0,"author":{"id":"71571","username":"John E","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"6 hours ago"},{"categoryUrl":"https:\/\/community.ringcentral.com\/admin-portal-account-management-9","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/admin-portal-account-management-9\/huron5315-10689"},"id":"10105","publicId":"10689","title":"Huron5315","content":"<p>Just got a new cisco 8861 phone. \u00a0I have a direct internet connection. \u00a0It is asking for an activation code and there is none. \u00a0Please let me know the work around.<\/p><p>\u00a0<\/p>","categoryName":"Admin Portal & Account Management","categoryId":"9","contentType":"question","featuredImage":"","likes":0,"views":5,"votes":0,"replyCount":2,"publishedAt":"2025-04-06T21:22:18+00:00","lastActivityAt":"2025-04-07T18:50:26+00:00","lastContributor":{"id":"71565","username":"Huron5315","avatar":""},"lastPostId":22620,"author":{"id":"71565","username":"Huron5315","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"8 hours ago","lastReplyPublicId":"34001"},{"categoryUrl":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6\/how-are-urls-in-sms-messages-counted-as-segments-10697"},"id":"10113","publicId":"10697","title":"How are URLs in SMS messages counted as \"segments\"?","content":"<p>My team send SMS messages that include our company URL. I am trying to reduce the number of characters in our messages to better comply with the character limits of \u201csegments\u201d but I cannot find information on how URLs are counted as segments.\u00a0<\/p>","categoryName":"RingEX: Phone, SMS, & Fax","categoryId":"6","contentType":"question","featuredImage":"","likes":0,"views":8,"votes":0,"replyCount":1,"publishedAt":"2025-04-07T14:07:29+00:00","lastActivityAt":"2025-04-07T18:44:31+00:00","lastContributor":{"id":"14","username":"BeckyH","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/48b563f1-a47a-4e58-bd9d-7fb58be3ba45.png"},"lastPostId":22618,"author":{"id":"71569","username":"lorentoto","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"8 hours ago","lastReplyPublicId":"33999"},{"categoryUrl":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6\/multiple-email-notifications-for-received-voicemail-109"},"id":"107","publicId":"109","title":"Multiple email notifications for received voicemail","content":"<p>Need confirmation this is possible to setup voicemail email notifications to multiple users and provide specific syntax See - <a href=\"https:\/\/community.ringcentral.com\/questions\/96093\/email-notifications-1.html\">https:\/\/community.ringcentral.com\/questions\/96093\/email-notifications-1.html<\/a><\/p><p>Syntax applied - <a href=\"mailto:Example@mail.com;\">Example@mail.com;<\/a> Example@mail.com<\/p>","categoryName":"RingEX: Phone, SMS, & 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activity"}},"attachmentCdn":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/","topics":[{"categoryUrl":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6\/sending-a-link-by-text-10701"},"id":"10117","publicId":"10701","title":"Sending a link by Text","content":"<p>It seems often when I try to text a link to someone, the message will fail. I am able to get text out by breaking the links up with a space, and other text messages seem to work. Is there some limit specifically on how text messages can be sent?\u00a0<\/p><p><br \/>Thanks!<\/p>","categoryName":"RingEX: Phone, SMS, & Fax","categoryId":"6","contentType":"question","featuredImage":"","likes":0,"views":1,"votes":0,"replyCount":0,"publishedAt":"2025-04-08T02:11:57+00:00","lastActivityAt":"2025-04-08T02:11:57+00:00","lastContributor":{"id":"71574","username":"BT-TMLP","avatar":""},"lastPostId":0,"author":{"id":"71574","username":"BT-TMLP","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"1 hour ago"},{"categoryUrl":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6\/rc-mobile-app-outbound-calls-switch-to-default-phone-app-10671"},"id":"10094","publicId":"10671","title":"RC Mobile app outbound calls switch to default phone app","content":"<p>I have a user who is trying to use the RC Mobile app and after entering the number in the keypad and pressing the call button, it switches to her normal phone app to make the call.<\/p><p>This is not a new user and it has only started today, but is based overseas to majority of the firm so calls would be at an international rate on her personal mobile plan.<\/p><p>Troubleshooting steps taken so far. Restart phone, closed app, signed out of app.<\/p><p>A new version of the app has been released in the last few days. This version works for me fine (different phone, different country though).<\/p><p>Ringout is not on.<\/p><p>She is able to make calls from her desktop app on her laptop so that makes it seem like her account is setup correctly and the service status for her country are also fine.<\/p>","categoryName":"RingEX: Phone, SMS, & Fax","categoryId":"6","contentType":"question","featuredImage":"","likes":0,"views":14,"votes":0,"replyCount":2,"publishedAt":"2025-04-02T01:56:45+00:00","lastActivityAt":"2025-04-08T00:27:51+00:00","lastContributor":{"id":"71527","username":"frenkelpartners","avatar":""},"lastPostId":22627,"author":{"id":"71527","username":"frenkelpartners","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"3 hours ago","lastReplyPublicId":"34011"},{"categoryUrl":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6\/campaign-registration-issues-3413"},"id":"3411","publicId":"3413","title":"Campaign Registration Issues","content":"<p>We had a brand and campaign registered after the chaos of the start of 2023. We met with our RingCentral account manager in September to go over all our opt-out language and they assured us everything looked compliant. <\/p><p>At the start of December, without any warning, TCR revoked our campaign and said we needed better language. We&#39;ve had multiple attempts of adding language to our website and copying what other companies that TCR show as being compliant. But every time we make the suggested changes, and wait 10+ business days after re-submitting our campaign registration, we get another rejection for different reasons. <\/p><p>We are a law firm that only uses texting to communicate with our clients, or with people who filled out the form on our website looking to speak to our law firm about their case. We don&#39;t send out mass messages, or sell the info. We include the boiler plate &quot;text STOP to Opt-out at anytime&quot; in our initial text messages. <\/p><p><strong>Has anyone else had similar struggles with getting your TCR campaign (re-)registered? If you were able to get them resolved, I&#39;d love to hear how. If you haven&#39;t yet, I&#39;d appreciate hearing what kind of feedback you&#39;re experiencing as well.<\/strong><\/p><p>We are growing frustrated that the RingCentral&#39;s customer service keeps saying everything looks good, but then still have TCR reject it. We&#39;re happy to make whatever changes we need, we&#39;d just like to know what ALL those changes are at once, rather than wait 2+ weeks after every change only to be told our consent language needs to be changed yet again.<\/p>","categoryName":"RingEX: Phone, SMS, & Fax","categoryId":"6","contentType":"question","featuredImage":"","likes":0,"views":1426,"votes":0,"replyCount":22,"publishedAt":"2024-01-09T15:56:10+00:00","lastActivityAt":"2025-04-07T23:20:54+00:00","lastContributor":{"id":"71573","username":"Amyd","avatar":""},"lastPostId":22626,"author":{"id":"2374","username":"ebills","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"4 hours ago","lastReplyPublicId":"34010"},{"categoryUrl":"https:\/\/community.ringcentral.com\/admin-portal-account-management-9","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/admin-portal-account-management-9\/admin-console-10684"},"id":"10101","publicId":"10684","title":"Admin console","content":"<p>I\u2019m trying to access call recordings older than 90-days (we pay for 1 year of storage).\u00a0 Apparently, they are available in cloud storage via the admin console.\u00a0 However, I don\u2019t have an admin console option when I log into the admin portal. I also tried to access them via \u201carchiver\u201d, but it doesn\u2019t look like that ever got set up for our account.<\/p><p>\u00a0<\/p>","categoryName":"Admin Portal & Account Management","categoryId":"9","contentType":"question","featuredImage":"","likes":0,"views":9,"votes":0,"replyCount":2,"publishedAt":"2025-04-03T23:24:24+00:00","lastActivityAt":"2025-04-07T23:01:03+00:00","lastContributor":{"id":"70342","username":"dcolantuono","avatar":""},"lastPostId":22625,"author":{"id":"70342","username":"dcolantuono","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"4 hours ago","lastReplyPublicId":"34009"},{"categoryUrl":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6\/sms-10700"},"id":"10116","publicId":"10700","title":"SMS","content":"<p>We have spent 6 months since coming onboard at Ring and have not been able to get SMS set up after explicitly following instructions from the customer support team and having the issue escalated 6x.\u00a0 Is anyone else having this problem?<\/p><p>I am ready to cancel our contract but being told that we need to pay for the remaining 6 months!!!<\/p><p>Ring has not fulfilled their end of the bargain supplying services we need as a business.\u00a0 Has anyone sucessfully resolved this?<\/p>","categoryName":"RingEX: Phone, SMS, & Fax","categoryId":"6","contentType":"question","featuredImage":"","likes":0,"views":1,"votes":0,"replyCount":0,"publishedAt":"2025-04-07T21:59:02+00:00","lastActivityAt":"2025-04-07T21:59:02+00:00","lastContributor":{"id":"71572","username":"jphart","avatar":""},"lastPostId":0,"author":{"id":"71572","username":"jphart","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"5 hours ago"},{"categoryUrl":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6\/reprovisioning-a-phone-10699"},"id":"10115","publicId":"10699","title":"Reprovisioning a phone","content":"<p>Hello! I\u2019m working through an issue here of provisioning a Mitel 6930 phone onto our RingCentral account. I\u2019m dealing with a phone at a remote location that was previously provisioned and assigned to a user in our RingCentral account. However, today I was made aware that the phone is not working and when I checked the admin portal it does say it\u2019s \u201cOffline\u201d<br \/><br \/>I\u2019ve been troubleshooting the issue remotely since the office is about 2hrs away. It seems like the phone was previously manually configured using the following instructions:<br \/>\u00a0<\/p><p>1. Login to the web interface of the desktop IP phone.<\/p><p>2. Select\u00a0<strong>\"Advanced Settings\" &gt; \"Configuration Server\"<\/strong>\u00a0menu option.<\/p><p>3. Select\u00a0<strong>\"HTTPS\"<\/strong>\u00a0in the field \"Download Protocol\".<\/p><p>4. Locate\u00a0<strong>\"HTTPS Server\"<\/strong>\u00a0field and enter\u00a0<strong>mtl.ringcentral.com<\/strong><\/p><p>5. Locate\u00a0<strong>\"HTTPS Path\"<\/strong>\u00a0field and enter\u00a0<strong>provisioning\/mitel<\/strong><\/p><p>6. Click\u00a0<strong>\"Save Settings\"<\/strong>\u00a0to start provisioning the device. Wait for the phone to start rebooting or reboot it manually\u00a0<strong>(\"Operation\" &gt; \"Reset\" &gt; \"Restart\")<\/strong>.<\/p><p>7. After device competed reboots restart the phone again (<strong>\"Operation\" &gt; \"Reset\" &gt; \"Restart\"<\/strong>).\u00a0<strong>Please do not power off or disconnect your device during the upgrade process<\/strong>.<br \/><br \/>When I logged into the phone\u2019s WebUI, this section was already configured. On reboot, it seemed like it tried to provision itself but didn\u2019t complete the process. I\u2019ve followed the KB articles <a href=\"https:\/\/support.ringcentral.com\/article-v2\/Manual-provisioning-for-third-party-BYOD-Mitel-phones.html?brand=RingCentral&amp;product=RingEX&amp;language=en_US#GUID-aedc06fb-e6c8-4bc5-ab27-b2c224ef45b8-en_us\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">here <\/a>and <a href=\"https:\/\/support.ringcentral.com\/article-v2\/Manual-Provisioning-How-get-SIP-Settings.html?brand=RC_US&amp;product=RingEX&amp;language=en_US\" target=\"_blank\" rel=\"noreferrer noopener nofollow ugc\">here\u00a0<\/a>\u00a0for manually provisioning phones and getting the SIP settings. Main issue is that since the device is already assigned to a user, it doesn\u2019t give me an option to get the SIP settings as outlined by the \u201cGetting the SIP settings...\u201d article.\u00a0<br \/><br \/>I think that\u2019s really the last piece of information I need to get the device activated. Has anyone had this issue before or know of a workaround to the SIP Auth\/pw issue?\u00a0<br \/><br \/>Thanks for reading and I\u2019d appreciate any knowledge someone has on the issue.\u00a0<\/p><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/6428a257-1e69-4894-86df-d4d9772527c5.png\" \/><figcaption>Phone Information. Firmware version exceeds minimum required outlined in RC KB<\/figcaption><\/figure><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/6e42a659-77ee-4288-becb-d367c97a63f1.png\" \/><figcaption>Previously configured. On device reboot, Auth name was unprovisioned. Blurred other personal information.\u00a0<\/figcaption><\/figure><figure><img alt=\"\" src=\"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/8adcd45e-69cd-45da-a2dd-6341429ef191.png\" \/><\/figure><p>\u00a0<\/p>","categoryName":"RingEX: Phone, SMS, & Fax","categoryId":"6","contentType":"question","featuredImage":"","likes":0,"views":2,"votes":0,"replyCount":0,"publishedAt":"2025-04-07T21:39:22+00:00","lastActivityAt":"2025-04-07T21:39:22+00:00","lastContributor":{"id":"71284","username":"ipadagas","avatar":""},"lastPostId":0,"author":{"id":"71284","username":"ipadagas","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"5 hours ago"},{"categoryUrl":"https:\/\/community.ringcentral.com\/admin-portal-account-management-9","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/admin-portal-account-management-9\/how-to-disconnect-a-user-sharing-a-line-10698"},"id":"10114","publicId":"10698","title":"How to disconnect a user sharing a line?","content":"<p>If I have multiple people sharing only one line on their mobile devices (so that all those people can answer incoming calls (etc), and one of those people are terminated, how do I ensure she cannot access future client communications? Can I just change the login password for the sole line? How?<\/p>","categoryName":"Admin Portal & Account Management","categoryId":"9","contentType":"question","featuredImage":"","likes":0,"views":2,"votes":0,"replyCount":0,"publishedAt":"2025-04-07T21:09:43+00:00","lastActivityAt":"2025-04-07T21:09:43+00:00","lastContributor":{"id":"71571","username":"John E","avatar":""},"lastPostId":0,"author":{"id":"71571","username":"John E","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"6 hours ago"},{"categoryUrl":"https:\/\/community.ringcentral.com\/admin-portal-account-management-9","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/admin-portal-account-management-9\/huron5315-10689"},"id":"10105","publicId":"10689","title":"Huron5315","content":"<p>Just got a new cisco 8861 phone. \u00a0I have a direct internet connection. \u00a0It is asking for an activation code and there is none. \u00a0Please let me know the work around.<\/p><p>\u00a0<\/p>","categoryName":"Admin Portal & Account Management","categoryId":"9","contentType":"question","featuredImage":"","likes":0,"views":5,"votes":0,"replyCount":2,"publishedAt":"2025-04-06T21:22:18+00:00","lastActivityAt":"2025-04-07T18:50:26+00:00","lastContributor":{"id":"71565","username":"Huron5315","avatar":""},"lastPostId":22620,"author":{"id":"71565","username":"Huron5315","avatar":""},"sticky":false,"publicLabel":"","ideaStatus":{"name":"","textColor":"","backgroundColor":""},"hasBestAnswer":false,"likedOrVotedByCurrentUser":false,"unreadRepliesCount":0,"isUnreadPostCountEnabled":false,"isNew":false,"lastActivityAtRelative":"8 hours ago","lastReplyPublicId":"34001"},{"categoryUrl":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6","topicUrl":{"destination":"https:\/\/community.ringcentral.com\/ringex-phone-sms-fax-6\/how-are-urls-in-sms-messages-counted-as-segments-10697"},"id":"10113","publicId":"10697","title":"How are URLs in SMS messages counted as \"segments\"?","content":"<p>My team send SMS messages that include our company URL. 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class="forum-image"><img role="img" src="https://uploads-us-west-2.insided.com/ringcentral-en/attachment/44906c20-e341-4e8f-a1c4-9bed61df4ec6_thumb.png" class="lazy" data-src="https://uploads-us-west-2.insided.com/ringcentral-en/attachment/44906c20-e341-4e8f-a1c4-9bed61df4ec6_thumb.png" title="Getting Started" alt="Getting Started" /></div></div><div class="user_data flag__body"><div class="category-title"><h3><a href="https://community.ringcentral.com/getting-started-18" class="link--quiet link--topic link--subforum qa-forum-overview-subforum" track="[object Object]">Getting Started</a></h3></div><ul class="list list--dot-seperated text--meta m-v-S"><li class="qa-forum-overview-topic-counter">9 Questions</li></ul></div></div></div></div></div></div></div></div></div></div><div class="tabs qa-tabs"></div></div></nav></div></div></div></div></div></section></div></div></div></div><div class="col col--side Sidebar qa-div-sidebar custom-sidebar Sidebarmodule Sidebarmodule--no-margin widget-container--container-2-1-column_2"><div class="widget-container widget-container--tag_cloud widget-container--container-2-1-column_2-index-0" data-idx="0"><div class="widget-placeholder"><div data-preact="widget-popular-tags/WidgetPopularTags.sync" class="" data-props="{"title":"Popular tags","amount":15,"config":{"amount":15,"title":"Popular tags"}}"></div></div></div><div class="widget-container widget-container--event_calendar widget-container--container-2-1-column_2-index-1" data-idx="1"><div class="widget-placeholder"><div data-preact="widget-events-calendar/index" class="" data-props="{"config":{"amount":5,"title":"Community Events Calendar","enablePicker":false,"hideSpacingWithUpperWidget":true,"paddingToTopAndBottom":true,"activeSection":"Style"}}"><section role="group" class="event-calendar qa-event-calendar-container homepage-widget-wrapper widget-container-spacing homepage-widget-wrapper--no-spacing"><div class="sitewidth"><div class="col"><h3 class="widget-title widget__heading event-calendar__heading">Community Events Calendar</h3><div class="full-width Template-brand-featured homepage-widget-wrapper custom-event-calendar widget widget--event-calendar qa-widget-event_calendar"><div class="sitewidth"><div class="col event-calendar-container"></div></div></div></div></div></section></div></div></div><div class="widget-container widget-container--html_widget widget-container--container-2-1-column_2-index-2" data-idx="2"><div class="widget-placeholder"><div data-preact="widget-custom-html/index" class="" data-props="{"title":"Having trouble finding an answer?","html":"<p style=\"font-size:16px\">We can\u2019t know everything, but we can help point you in the right direction with these resources:<\/p>\n<ul>\n <li><a href=\"https:\/\/support.ringcentral.com\/?language=en_US\" target=\"blank\" style=\"font-size:16px\">Knowledge Base<\/a><\/li>\n <li><a href=\"https:\/\/support.ringcentral.com\/new-case.html\" target=\"blank\" style=\"font-size:16px\">Create a Case Online<\/a><\/li>\n <li><a href=\"https:\/\/university.ringcentral.com\/\" target=\"blank\" style=\"font-size:16px\">RingCentral University<\/a><\/li>\n <li><a href=\"https:\/\/status.ringcentral.com\/\" target=\"blank\" style=\"font-size:16px\">System Status<\/a><\/li>\n<\/ul>"}"><div class="custom-html-widget-wrapper"><div class="sitewidth"><div class="col"><h3 class="widget__heading">Having trouble finding an answer?</h3></div></div><section class="full-width custom-html"><p style="font-size:16px">We can鈥檛 know everything, but we can help point you in the right direction with these resources:</p><ul><li><a href="https://support.ringcentral.com/?language=en_US" target="blank" style="font-size:16px">Knowledge Base</a></li><li><a href="https://support.ringcentral.com/new-case.html" target="blank" style="font-size:16px">Create a Case Online</a></li><li><a href="https://university.ringcentral.com/" target="blank" style="font-size:16px">RingCentral University</a></li><li><a href="https://status.ringcentral.com/" target="blank" style="font-size:16px">System Status</a></li></ul></section></div></div></div></div><div class="widget-container widget-container--leaderboard_points widget-container--container-2-1-column_2-index-3" data-idx="3"><div class="widget-placeholder"><div data-preact="widget-points-leaderboard/indexWidget.sync" class="" data-props="{"maxResults":5,"timeRange":["thisWeek","allTime"],"title":"Top 5 Contributors","emptyMessage":"","isPreviewEmptyMessage":false,"excludeUserRole":["RingCentral Staff","roles.administrator"],"showLink":false,"linkText":"Show full leaderboard","showLoggedInUserSection":false,"config":{"maxResults":5,"excludeUserRole":["RingCentral Staff","roles.administrator"],"timeRange":["thisWeek","allTime"],"emptyMessage":"","isPreviewEmptyMessage":false,"showLink":false,"linkText":"Show full leaderboard","showLoggedInUserSection":false,"title":"Top 5 Contributors","subtitle":"Earn points by commenting and answering questions. ","backgroundColorDisplay":"none","titleColorDisplay":"config-header-color","enablePicker":false,"hideSpacingWithUpperWidget":true,"paddingToTopAndBottom":true,"activeSection":"Style"},"phrases":{"Forum":{"{n} point| {n} points":"{n} point| {n} points","leaderboard.logged.in.user":"You","leaderboard.header.ranking":"Ranking","leaderboard.header.points":"Points"}}}"><section role="group" class="widget--leaderboard_points qa-widget-leaderboard_points leaderboard_points qa-leaderboard_points-container homepage-widget-wrapper widget-container-spacing homepage-widget-wrapper--no-spacing"><div class="sitewidth"><div class="col"><h3 style="color: var(--config-header-color);" class="widget-title widget__heading leaderboard_points__heading">Top 5 Contributors</h3><h4 class="widget__subheading leaderboard_points__subheading font-normal-weight">Earn points by commenting and answering questions. </h4><div class="leaderboard-container"><div class="sections__nav "><ul class="tabs--navigation qa-profile-tooltip-tabs"><li class="tabs__item qa-tab"><button class="tabs__btn tabs__btn-medium qa-link-tab tabs__btn--active" type="button"></button></li><li class="tabs__item qa-tab"><button class="tabs__btn tabs__btn-medium qa-link-tab " type="button"></button></li></ul><div class="tabs--navigation"><div class="tabs qa-tab-content tabs--active"><div class="leaderboard-tab"><div><div class="default-leaderboard-meta-text"></div></div></div></div><div class="tabs qa-tab-content "><div class="leaderboard-tab"><div><div class="default-leaderboard-meta-text"></div></div></div></div></div></div></div></div></div></section></div></div></div><div class="widget-container widget-container--html_widget widget-container--container-2-1-column_2-index-4" data-idx="4"><div class="widget-placeholder"><div data-preact="widget-custom-html/index" class="" data-props="{"title":"Love RingCentral?","html":"<p style=\"font-size:16px\">We\u2019re excited to introduce our Customer Advocacy Program, designed to recognize our loyal customers! By joining the program, you\u2019ll have the opportunity to share your feedback, help others discover our products, and become a hero of your success story. <br> <br> \nRead other <a href=\"https:\/\/www.ringcentral.com\/whyringcentral\/casestudies.html\" target=\"_blank\" rel=\"noopener noreferrer\">Customer Success Stories<\/a> and become a\n <a href=\"https:\/\/www.ringcentral.com\/advocate.html\" target=\"_blank\" rel=\"noopener noreferrer\">RingCentral Advocate<\/a> today!\n<\/p>\n<p><img src=\"https:\/\/www.ringcentral.com\/content\/dam\/rc-www\/en_us\/images\/content\/whyringcentral\/casestudies\/advocate\/hero-jpg-rendition.webp\" alt=\"\" width=\"271\" height=\"252\"><\/p>"}"><div class="custom-html-widget-wrapper"><div class="sitewidth"><div class="col"><h3 class="widget__heading">Love RingCentral?</h3></div></div><section class="full-width custom-html"><p style="font-size:16px">We鈥檙e excited to introduce our Customer Advocacy Program, designed to recognize our loyal customers! By joining the program, you鈥檒l have the opportunity to share your feedback, help others discover our products, and become a hero of your success story. <br><br> Read other <a href="https://www.ringcentral.com/whyringcentral/casestudies.html" target="_blank" rel="noopener noreferrer">Customer Success Stories</a> and become a <a href="https://www.ringcentral.com/advocate.html" target="_blank" rel="noopener noreferrer">RingCentral Advocate</a> today! </p><p><img src="https://www.ringcentral.com/content/dam/rc-www/en_us/images/content/whyringcentral/casestudies/advocate/hero-jpg-rendition.webp" alt="" width="271" height="252"></p></section></div></div></div></div><div class="widget-container widget-container--announcement_card widget-container--container-2-1-column_2-index-5" data-idx="5"><div class="widget-placeholder"><div data-preact="widget-notification/FeaturedTopicsWrapper" class="" data-props="{"widget":"featuredSide"}"></div></div></div></div></div></div> </div> </div> <div class="widget-container widget-container--featured_topics widget-container--index-7" data-idx="7"> <div class="widget-placeholder"> <div data-preact="destination/modules/Navigation/widget-featured-topics/index.sync" class="" data-props="{"config":{"topics":[{"id":10264,"type":"article"},{"id":10189,"type":"article"}],"firstTopicsNumber":3,"buttonLabel":"","buttonURL":"","title":"Welcome to the RingCentral Community","subtitle":"Discover the latest happenings:","backgroundColor":"#FFFFFF","backgroundColorDisplay":"solid_color","enablePicker":false,"hideSpacingWithUpperWidget":false,"paddingToTopAndBottom":true,"activeSection":"Content","selectedCardsPerRow":3,"selectedDisplayViewPreference":"card","maxNumberOfItems":5},"featuredTopics":[{"url":"https:\/\/community.ringcentral.com\/news-announcements-13\/admins-end-users-level-up-your-ringcentral-knowledge-10264","title":"Admins & End Users: Level up your RingCentral knowledge!","description":"<p>\ud83d\udca5\u200a\u200a New content throughout the month \ud83d\udca5<\/p><p>\u00a0<\/p><p><span style=\"color:#000000;\">Whether you're new to RingCentral or looking to refresh your knowledge, we\u2019ve got just the thing for you!\u00a0<\/span><br \/><br \/><span style=\"color:#000000;\">Starting soon, we\u2019ll be launching \u201cGetting Started with RingCentral\u201d interactive demos designed to help you set up and customize your RingCentral account with confidence.<\/span><br \/>\u00a0<\/p><h3><span style=\"color:#000000;\">What to Expect:<\/span><\/h3><p><span style=\"color:#000000;\">\u2714 <\/span><span style=\"color:#000000;\"><strong>Step-by-Step Guidance<\/strong><\/span><span style=\"color:#000000;\">: Learn how to navigate and configure your RingCentral account effortlessly.<\/span><\/p><p><span style=\"color:#000000;\">\u2714 <\/span><span style=\"color:#000000;\"><strong>Interactive Topics<\/strong><\/span><span style=\"color:#000000;\">: Explore demos on key features that will help you get the feel of how to set up specific features.<\/span><\/p><p><span style=\"color:#000000;\">\u2714 <\/span><span style=\"color:#000000;\"><strong>Hands-On Practice<\/strong><\/span><span style=\"color:#000000;\">: Engage with interactive examples that mirror real-world scenarios.<\/span><\/p><p><span style=\"color:#000000;\">\u2714 <\/span><span style=\"color:#000000;\"><strong>Ask Questions<\/strong><\/span><span style=\"color:#000000;\">: Get your questions answered by our expert team by commenting on the post.<\/span><br \/>\u00a0<\/p><h3><span style=\"color:#000000;\">Check it\u00a0out here:<\/span><\/h3><p>Caller ID Name:<\/p><ul><li><a href=\"https:\/\/community.ringcentral.com\/news-announcements-13\/getting-started-with-ringcentral-setting-up-your-company-caller-id-name-10285\">Getting Started with RingCentral: Setting Up Your Company Caller ID Name<\/a><\/li>\t<li><a href=\"https:\/\/community.ringcentral.com\/getting-started-18\/getting-started-with-ringcentral-setting-up-your-multi-site-caller-id-name-10377\">Getting Started with RingCentral: Setting Up Your Multi-site Caller ID Name<\/a><\/li>\t<li><a href=\"https:\/\/community.ringcentral.com\/getting-started-18\/getting-started-with-ringcentral-setting-up-caller-id-name-for-a-phone-number-or-user-extension-10481\">Getting Started with RingCentral: Setting Up Caller ID Name for a Phone Number or User Extension<\/a><\/li><\/ul><p>Number transfer:<\/p><ul><li><a href=\"https:\/\/community.ringcentral.com\/getting-started-18\/getting-started-with-ringcentral-submitting-your-porting-order-10560\">Getting Started with RingCentral: Submitting your Porting Order<\/a><\/li><\/ul><p>Deskphone setup:<\/p><ul><li><a href=\"https:\/\/community.ringcentral.com\/getting-started-18\/getting-started-with-ringcentral-deskphone-setup-via-assisted-setup-10616\">Getting Started with RingCentral: Deskphone Setup Via Assisted Setup<\/a><\/li><\/ul><p><br \/><span style=\"color:#000000;\">Let\u2019s make 2025 the year of seamless communication and collaboration. We can\u2019t wait to see you in our demos! \ud83c\udfa5<\/span><br \/><br \/><span style=\"color:#000000;\">\ud83d\udca1 Have suggestions for topics you\u2019d like to see covered? Drop your ideas in the comments below!<\/span><\/p><p>\u00a0<\/p>","id":10264,"featuredImage":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/7d96ccf7-2655-444a-aa24-a423358e21ec_thumb.png","label":"News","replyCount":0,"views":193,"post":{"id":32145,"author":{"id":69623,"url":"\/members\/jann-mateo-69623","name":"Jann Mateo","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/959cfd40-8e08-434a-b52a-e3b71b6efa02.png","userTitle":"Community Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":true,"avatarIcon":"78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","name":"Community Manager"},"userLevel":3,"badges":[{"title":"Official Launch","url":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/438c9771-1fc9-405f-b989-ae9f5bd0cc5b_thumb.png"}],"isBanned":false},"content":"<p>\ud83d\udca5\u200a\u200a New content throughout the month \ud83d\udca5<\/p><p>\u00a0<\/p><p><span style=\"color:#000000;\">Whether you're new to RingCentral or looking to refresh your knowledge, we\u2019ve got just the thing for you!\u00a0<\/span><br \/><br \/><span style=\"color:#000000;\">Starting soon, we\u2019ll be launching \u201cGetting Started with RingCentral\u201d interactive demos designed to help you set up and customize your RingCentral account with confidence.<\/span><br \/>\u00a0<\/p><h3><span style=\"color:#000000;\">What to Expect:<\/span><\/h3><p><span style=\"color:#000000;\">\u2714 <\/span><span style=\"color:#000000;\"><strong>Step-by-Step Guidance<\/strong><\/span><span style=\"color:#000000;\">: Learn how to navigate and configure your RingCentral account effortlessly.<\/span><\/p><p><span style=\"color:#000000;\">\u2714 <\/span><span style=\"color:#000000;\"><strong>Interactive Topics<\/strong><\/span><span style=\"color:#000000;\">: Explore demos on key features that will help you get the feel of how to set up specific features.<\/span><\/p><p><span style=\"color:#000000;\">\u2714 <\/span><span style=\"color:#000000;\"><strong>Hands-On Practice<\/strong><\/span><span style=\"color:#000000;\">: Engage with interactive examples that mirror real-world scenarios.<\/span><\/p><p><span style=\"color:#000000;\">\u2714 <\/span><span style=\"color:#000000;\"><strong>Ask Questions<\/strong><\/span><span style=\"color:#000000;\">: Get your questions answered by our expert team by commenting on the post.<\/span><br \/>\u00a0<\/p><h3><span style=\"color:#000000;\">Check it\u00a0out here:<\/span><\/h3><p>Caller ID Name:<\/p><ul><li><a href=\"https:\/\/community.ringcentral.com\/news-announcements-13\/getting-started-with-ringcentral-setting-up-your-company-caller-id-name-10285\">Getting Started with RingCentral: Setting Up Your Company Caller ID Name<\/a><\/li>\t<li><a href=\"https:\/\/community.ringcentral.com\/getting-started-18\/getting-started-with-ringcentral-setting-up-your-multi-site-caller-id-name-10377\">Getting Started with RingCentral: Setting Up Your Multi-site Caller ID Name<\/a><\/li>\t<li><a href=\"https:\/\/community.ringcentral.com\/getting-started-18\/getting-started-with-ringcentral-setting-up-caller-id-name-for-a-phone-number-or-user-extension-10481\">Getting Started with RingCentral: Setting Up Caller ID Name for a Phone Number or User Extension<\/a><\/li><\/ul><p>Number transfer:<\/p><ul><li><a href=\"https:\/\/community.ringcentral.com\/getting-started-18\/getting-started-with-ringcentral-submitting-your-porting-order-10560\">Getting Started with RingCentral: Submitting your Porting Order<\/a><\/li><\/ul><p>Deskphone setup:<\/p><ul><li><a href=\"https:\/\/community.ringcentral.com\/getting-started-18\/getting-started-with-ringcentral-deskphone-setup-via-assisted-setup-10616\">Getting Started with RingCentral: Deskphone Setup Via Assisted Setup<\/a><\/li><\/ul><p><br \/><span style=\"color:#000000;\">Let\u2019s make 2025 the year of seamless communication and collaboration. We can\u2019t wait to see you in our demos! \ud83c\udfa5<\/span><br \/><br \/><span style=\"color:#000000;\">\ud83d\udca1 Have suggestions for topics you\u2019d like to see covered? Drop your ideas in the comments below!<\/span><\/p><p>\u00a0<\/p>","url":"\/news-announcements-13\/admins-end-users-level-up-your-ringcentral-knowledge-10264?postid=32145#post32145","creationDate":"2025-01-08T23:03:54+0000","relativeCreationDate":"2 months ago"},"contentType":"article","type":0,"likes":0,"hasCurrentUserLiked":false,"hasBestAnswer":false},{"url":"https:\/\/community.ringcentral.com\/news-announcements-13\/tcr-registration-update-register-your-business-to-send-and-receive-sms-text-messages-10189","title":"\ud83d\udce2 TCR Registration Update: Register Your Business to Send and Receive SMS\/Text Messages","description":"<p><span style=\"display:none;\">\u00a0<\/span><span style=\"color:#000000;\">Great news! We are pleased to inform you that the wireless carriers have extended the registration deadline until early 2025. We urge you to submit your registration as soon as possible. Carriers are continuously imposing more stringent vetting standards, which can extend the registration process.<\/span><span style=\"display:none;\">\u00a0<\/span><br \/><br \/><span style=\"color:#000000;\">To help you get started, below are resources that we have gathered to assist you in your registration journey:<\/span><br \/><br \/><span style=\"color:#000000;\">\ud83d\udc49 <\/span><span style=\"color:#000000;\"><strong>Register here<\/strong><\/span><span style=\"color:#000000;\">: <\/span><a href=\"https:\/\/login.ringcentral.com\/sw.html?responseType=code&amp;clientId=DE0Af3c63a68092734D333990A0401D349EEd9bdc46e80ec158238C3D857A92A&amp;brandId=1210&amp;state=WAP-c1770452-8921-42e0-b0e9-1bede204db36&amp;localeId=en_US&amp;endpointId=&amp;session=94913491036353927&amp;display=page&amp;prompt=login%20sso&amp;scope=openid%20profile&amp;appUrlScheme=https%3A%2F%2Fservice.ringcentral.com%2Fmobile%2Foauthredirect&amp;ui_options=show_back_to_app%20external_popup%20hide_consent%20hide_select_account&amp;code_challenge=&amp;code_challenge_method=&amp;appName=SW&amp;response_hint=login_type%20login_id%20locale_id%20mailbox_id&amp;force=true&amp;v=24.3.2#\/enterCredential\"><span style=\"color:#1155cc;\"><u>Start Text Messaging Registration<\/u><\/span><\/a><br \/><br \/><span style=\"color:#000000;\">\ud83d\udca1 <\/span><span style=\"color:#000000;\"><strong>Helpful Resources to Get Started:<\/strong><\/span><\/p><ul><li><a href=\"https:\/\/support.ringcentral.com\/article-v2\/Setting-up-TCR-registration-assigning-numbers-to-SMS-campaigns.html?brand=RingCentral&amp;product=RingEX&amp;language=en_US\"><span style=\"color:#1155cc;\"><u>Registration Instructions<\/u><\/span><\/a><\/li>\t<li><a href=\"https:\/\/support.ringcentral.com\/sms-registration.html\"><span style=\"color:#1155cc;\"><u>Registration Tutorial Video<\/u><\/span><\/a><\/li>\t<li><a href=\"https:\/\/docs.google.com\/presentation\/d\/1V1ymNbB7QIwUjcAo7dV16m9mHv70eJhZiZuwYzTY7zI\/edit#slide=id.g319405c0625_0_534\"><span style=\"color:#1155cc;\"><u>Key Registration Requirements<\/u><\/span><\/a><\/li>\t<li><a href=\"https:\/\/support.ringcentral.com\/article-v2\/Troubleshooting-TCR-rejection-codes.html?brand=RingCentral&amp;product=RingEX&amp;language=en_US\"><span style=\"color:#1155cc;\"><u>Troubleshooting SMS TCR application rejections<\/u><\/span><\/a><\/li><\/ul><p><br \/><span style=\"color:#000000;\">Don't wait\u2014take action now to ensure uninterrupted text messaging for your business! \ud83d\ude80<\/span><\/p><p><span style=\"color:#000000;\">For any concerns or questions about the registration process, contact <\/span><span style=\"color:#000000;\"><strong>TCR\/SMS Registration Support:<\/strong><\/span><span style=\"color:#000000;\"> 1 (888) 898-4591 option 3 then option 1.<\/span><\/p>","id":10189,"featuredImage":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/681d5e39-e216-453e-90a2-86889a112e7c_thumb.png","label":"","replyCount":5,"views":990,"post":{"id":31882,"author":{"id":69623,"url":"\/members\/jann-mateo-69623","name":"Jann Mateo","avatar":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/icon\/200x200\/959cfd40-8e08-434a-b52a-e3b71b6efa02.png","userTitle":"Community Manager","rank":{"isBold":true,"isItalic":false,"isUnderline":true,"avatarIcon":"78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","avatarIconUrl":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/78855ea5-3498-4d46-b412-7fd80f12f519_thumb.png","name":"Community Manager"},"userLevel":3,"badges":[{"title":"Official Launch","url":"https:\/\/uploads-us-west-2.insided.com\/ringcentral-en\/attachment\/438c9771-1fc9-405f-b989-ae9f5bd0cc5b_thumb.png"}],"isBanned":false},"content":"<p><span style=\"display:none;\">\u00a0<\/span><span style=\"color:#000000;\">Great news! We are pleased to inform you that the wireless carriers have extended the registration deadline until early 2025. We urge you to submit your registration as soon as possible. Carriers are continuously imposing more stringent vetting standards, which can extend the registration process.<\/span><span style=\"display:none;\">\u00a0<\/span><br \/><br \/><span style=\"color:#000000;\">To help you get started, below are resources that we have gathered to assist you in your registration journey:<\/span><br \/><br \/><span style=\"color:#000000;\">\ud83d\udc49 <\/span><span style=\"color:#000000;\"><strong>Register here<\/strong><\/span><span style=\"color:#000000;\">: <\/span><a href=\"https:\/\/login.ringcentral.com\/sw.html?responseType=code&amp;clientId=DE0Af3c63a68092734D333990A0401D349EEd9bdc46e80ec158238C3D857A92A&amp;brandId=1210&amp;state=WAP-c1770452-8921-42e0-b0e9-1bede204db36&amp;localeId=en_US&amp;endpointId=&amp;session=94913491036353927&amp;display=page&amp;prompt=login%20sso&amp;scope=openid%20profile&amp;appUrlScheme=https%3A%2F%2Fservice.ringcentral.com%2Fmobile%2Foauthredirect&amp;ui_options=show_back_to_app%20external_popup%20hide_consent%20hide_select_account&amp;code_challenge=&amp;code_challenge_method=&amp;appName=SW&amp;response_hint=login_type%20login_id%20locale_id%20mailbox_id&amp;force=true&amp;v=24.3.2#\/enterCredential\"><span style=\"color:#1155cc;\"><u>Start Text Messaging Registration<\/u><\/span><\/a><br \/><br \/><span style=\"color:#000000;\">\ud83d\udca1 <\/span><span style=\"color:#000000;\"><strong>Helpful Resources to Get Started:<\/strong><\/span><\/p><ul><li><a href=\"https:\/\/support.ringcentral.com\/article-v2\/Setting-up-TCR-registration-assigning-numbers-to-SMS-campaigns.html?brand=RingCentral&amp;product=RingEX&amp;language=en_US\"><span style=\"color:#1155cc;\"><u>Registration Instructions<\/u><\/span><\/a><\/li>\t<li><a href=\"https:\/\/support.ringcentral.com\/sms-registration.html\"><span style=\"color:#1155cc;\"><u>Registration Tutorial Video<\/u><\/span><\/a><\/li>\t<li><a href=\"https:\/\/docs.google.com\/presentation\/d\/1V1ymNbB7QIwUjcAo7dV16m9mHv70eJhZiZuwYzTY7zI\/edit#slide=id.g319405c0625_0_534\"><span style=\"color:#1155cc;\"><u>Key Registration Requirements<\/u><\/span><\/a><\/li>\t<li><a href=\"https:\/\/support.ringcentral.com\/article-v2\/Troubleshooting-TCR-rejection-codes.html?brand=RingCentral&amp;product=RingEX&amp;language=en_US\"><span style=\"color:#1155cc;\"><u>Troubleshooting SMS TCR application rejections<\/u><\/span><\/a><\/li><\/ul><p><br \/><span style=\"color:#000000;\">Don't wait\u2014take action now to ensure uninterrupted text messaging for your business! \ud83d\ude80<\/span><\/p><p><span style=\"color:#000000;\">For any concerns or questions about the registration process, contact <\/span><span style=\"color:#000000;\"><strong>TCR\/SMS Registration Support:<\/strong><\/span><span style=\"color:#000000;\"> 1 (888) 898-4591 option 3 then option 1.<\/span><\/p>","url":"\/news-announcements-13\/tcr-registration-update-register-your-business-to-send-and-receive-sms-text-messages-10189?postid=31882#post31882","creationDate":"2024-12-12T19:12:50+0000","relativeCreationDate":"3 months ago"},"contentType":"article","type":0,"likes":3,"hasCurrentUserLiked":false,"hasBestAnswer":false}],"serverSideProps":{"topics":[{"id":10264,"type":"article"},{"id":10189,"type":"article"}]},"allProductAreas":[{"id":"1","name":"Product A"},{"id":"2","name":"Product B"},{"id":"3","name":"Product C"}],"timezoneList":[{"title":"(UTC - 00:00) 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America\/Denver","offset":"-06:00","value":"America\/Denver"},{"title":"(UTC - 04:00) America\/Detroit","offset":"-04:00","value":"America\/Detroit"},{"title":"(UTC - 04:00) America\/Dominica","offset":"-04:00","value":"America\/Dominica"},{"title":"(UTC - 06:00) America\/Edmonton","offset":"-06:00","value":"America\/Edmonton"},{"title":"(UTC - 05:00) America\/Eirunepe","offset":"-05:00","value":"America\/Eirunepe"},{"title":"(UTC - 06:00) America\/El_Salvador","offset":"-06:00","value":"America\/El_Salvador"},{"title":"(UTC - 07:00) America\/Fort_Nelson","offset":"-07:00","value":"America\/Fort_Nelson"},{"title":"(UTC - 03:00) America\/Fortaleza","offset":"-03:00","value":"America\/Fortaleza"},{"title":"(UTC - 03:00) America\/Glace_Bay","offset":"-03:00","value":"America\/Glace_Bay"},{"title":"(UTC - 03:00) America\/Goose_Bay","offset":"-03:00","value":"America\/Goose_Bay"},{"title":"(UTC - 04:00) America\/Grand_Turk","offset":"-04:00","value":"America\/Grand_Turk"},{"title":"(UTC - 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America\/Kentucky\/Louisville","offset":"-04:00","value":"America\/Kentucky\/Louisville"},{"title":"(UTC - 04:00) America\/Kentucky\/Monticello","offset":"-04:00","value":"America\/Kentucky\/Monticello"},{"title":"(UTC - 04:00) America\/Kralendijk","offset":"-04:00","value":"America\/Kralendijk"},{"title":"(UTC - 04:00) America\/La_Paz","offset":"-04:00","value":"America\/La_Paz"},{"title":"(UTC - 05:00) America\/Lima","offset":"-05:00","value":"America\/Lima"},{"title":"(UTC - 07:00) America\/Los_Angeles","offset":"-07:00","value":"America\/Los_Angeles"},{"title":"(UTC - 04:00) America\/Lower_Princes","offset":"-04:00","value":"America\/Lower_Princes"},{"title":"(UTC - 03:00) America\/Maceio","offset":"-03:00","value":"America\/Maceio"},{"title":"(UTC - 06:00) America\/Managua","offset":"-06:00","value":"America\/Managua"},{"title":"(UTC - 04:00) America\/Manaus","offset":"-04:00","value":"America\/Manaus"},{"title":"(UTC - 04:00) America\/Marigot","offset":"-04:00","value":"America\/Marigot"},{"title":"(UTC - 04:00) America\/Martinique","offset":"-04:00","value":"America\/Martinique"},{"title":"(UTC - 05:00) America\/Matamoros","offset":"-05:00","value":"America\/Matamoros"},{"title":"(UTC - 06:00) America\/Mazatlan","offset":"-06:00","value":"America\/Mazatlan"},{"title":"(UTC - 05:00) America\/Menominee","offset":"-05:00","value":"America\/Menominee"},{"title":"(UTC - 05:00) America\/Merida","offset":"-05:00","value":"America\/Merida"},{"title":"(UTC - 08:00) America\/Metlakatla","offset":"-08:00","value":"America\/Metlakatla"},{"title":"(UTC - 05:00) America\/Mexico_City","offset":"-05:00","value":"America\/Mexico_City"},{"title":"(UTC - 02:00) America\/Miquelon","offset":"-02:00","value":"America\/Miquelon"},{"title":"(UTC - 03:00) America\/Moncton","offset":"-03:00","value":"America\/Moncton"},{"title":"(UTC - 05:00) America\/Monterrey","offset":"-05:00","value":"America\/Monterrey"},{"title":"(UTC - 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America\/Punta_Arenas","offset":"-03:00","value":"America\/Punta_Arenas"},{"title":"(UTC - 05:00) America\/Rainy_River","offset":"-05:00","value":"America\/Rainy_River"},{"title":"(UTC - 05:00) America\/Rankin_Inlet","offset":"-05:00","value":"America\/Rankin_Inlet"},{"title":"(UTC - 03:00) America\/Recife","offset":"-03:00","value":"America\/Recife"},{"title":"(UTC - 06:00) America\/Regina","offset":"-06:00","value":"America\/Regina"},{"title":"(UTC - 05:00) America\/Resolute","offset":"-05:00","value":"America\/Resolute"},{"title":"(UTC - 05:00) America\/Rio_Branco","offset":"-05:00","value":"America\/Rio_Branco"},{"title":"(UTC - 03:00) America\/Santarem","offset":"-03:00","value":"America\/Santarem"},{"title":"(UTC - 04:00) America\/Santiago","offset":"-04:00","value":"America\/Santiago"},{"title":"(UTC - 04:00) America\/Santo_Domingo","offset":"-04:00","value":"America\/Santo_Domingo"},{"title":"(UTC - 03:00) America\/Sao_Paulo","offset":"-03:00","value":"America\/Sao_Paulo"},{"title":"(UTC - 00:00) America\/Scoresbysund","offset":"-00:00","value":"America\/Scoresbysund"},{"title":"(UTC - 08:00) America\/Sitka","offset":"-08:00","value":"America\/Sitka"},{"title":"(UTC - 04:00) America\/St_Barthelemy","offset":"-04:00","value":"America\/St_Barthelemy"},{"title":"(UTC - 02:30) America\/St_Johns","offset":"-02:30","value":"America\/St_Johns"},{"title":"(UTC - 04:00) America\/St_Kitts","offset":"-04:00","value":"America\/St_Kitts"},{"title":"(UTC - 04:00) America\/St_Lucia","offset":"-04:00","value":"America\/St_Lucia"},{"title":"(UTC - 04:00) America\/St_Thomas","offset":"-04:00","value":"America\/St_Thomas"},{"title":"(UTC - 04:00) America\/St_Vincent","offset":"-04:00","value":"America\/St_Vincent"},{"title":"(UTC - 06:00) America\/Swift_Current","offset":"-06:00","value":"America\/Swift_Current"},{"title":"(UTC - 06:00) 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Pacific\/Chuuk","offset":"+10:00","value":"Pacific\/Chuuk"},{"title":"(UTC - 06:00) Pacific\/Easter","offset":"-06:00","value":"Pacific\/Easter"},{"title":"(UTC + 11:00) Pacific\/Efate","offset":"+11:00","value":"Pacific\/Efate"},{"title":"(UTC + 13:00) Pacific\/Fakaofo","offset":"+13:00","value":"Pacific\/Fakaofo"},{"title":"(UTC + 12:00) Pacific\/Fiji","offset":"+12:00","value":"Pacific\/Fiji"},{"title":"(UTC + 12:00) Pacific\/Funafuti","offset":"+12:00","value":"Pacific\/Funafuti"},{"title":"(UTC - 06:00) Pacific\/Galapagos","offset":"-06:00","value":"Pacific\/Galapagos"},{"title":"(UTC - 09:00) Pacific\/Gambier","offset":"-09:00","value":"Pacific\/Gambier"},{"title":"(UTC + 11:00) Pacific\/Guadalcanal","offset":"+11:00","value":"Pacific\/Guadalcanal"},{"title":"(UTC + 10:00) Pacific\/Guam","offset":"+10:00","value":"Pacific\/Guam"},{"title":"(UTC - 10:00) Pacific\/Honolulu","offset":"-10:00","value":"Pacific\/Honolulu"},{"title":"(UTC + 13:00) Pacific\/Kanton","offset":"+13:00","value":"Pacific\/Kanton"},{"title":"(UTC + 14:00) Pacific\/Kiritimati","offset":"+14:00","value":"Pacific\/Kiritimati"},{"title":"(UTC + 11:00) Pacific\/Kosrae","offset":"+11:00","value":"Pacific\/Kosrae"},{"title":"(UTC + 12:00) Pacific\/Kwajalein","offset":"+12:00","value":"Pacific\/Kwajalein"},{"title":"(UTC + 12:00) Pacific\/Majuro","offset":"+12:00","value":"Pacific\/Majuro"},{"title":"(UTC - 09:30) Pacific\/Marquesas","offset":"-09:30","value":"Pacific\/Marquesas"},{"title":"(UTC - 11:00) Pacific\/Midway","offset":"-11:00","value":"Pacific\/Midway"},{"title":"(UTC + 12:00) Pacific\/Nauru","offset":"+12:00","value":"Pacific\/Nauru"},{"title":"(UTC - 11:00) Pacific\/Niue","offset":"-11:00","value":"Pacific\/Niue"},{"title":"(UTC + 11:00) Pacific\/Norfolk","offset":"+11:00","value":"Pacific\/Norfolk"},{"title":"(UTC + 11:00) Pacific\/Noumea","offset":"+11:00","value":"Pacific\/Noumea"},{"title":"(UTC - 11:00) Pacific\/Pago_Pago","offset":"-11:00","value":"Pacific\/Pago_Pago"},{"title":"(UTC + 09:00) Pacific\/Palau","offset":"+09:00","value":"Pacific\/Palau"},{"title":"(UTC - 08:00) Pacific\/Pitcairn","offset":"-08:00","value":"Pacific\/Pitcairn"},{"title":"(UTC + 11:00) Pacific\/Pohnpei","offset":"+11:00","value":"Pacific\/Pohnpei"},{"title":"(UTC + 10:00) Pacific\/Port_Moresby","offset":"+10:00","value":"Pacific\/Port_Moresby"},{"title":"(UTC - 10:00) Pacific\/Rarotonga","offset":"-10:00","value":"Pacific\/Rarotonga"},{"title":"(UTC + 10:00) Pacific\/Saipan","offset":"+10:00","value":"Pacific\/Saipan"},{"title":"(UTC - 10:00) Pacific\/Tahiti","offset":"-10:00","value":"Pacific\/Tahiti"},{"title":"(UTC + 12:00) Pacific\/Tarawa","offset":"+12:00","value":"Pacific\/Tarawa"},{"title":"(UTC + 13:00) Pacific\/Tongatapu","offset":"+13:00","value":"Pacific\/Tongatapu"},{"title":"(UTC + 12:00) Pacific\/Wake","offset":"+12:00","value":"Pacific\/Wake"},{"title":"(UTC + 12:00) 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