How CABINN reduced queues with Planet and Oracle

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href="/case-studies/swiss-super-league-football-club"> <div class="last-four-case-studies__case_study"> <div class="four-last-case-studies__item four-last-case-studies__item--last" style="background: url('https://www.weareplanet.com/sites/default/files/styles/wide/public/2024-11/mme_20240929_luzern_basel_08302%20Kopie-min-min%20%281%29.jpg?itok=4GzIlWtc'); background-size: cover; background-repeat: no-repeat; background-position: center;"></div> <span class="megamenu-column__mini-header">How Planet helped this Swiss Super League football club to boost online sales by 75% in four months</span> </div> </a> <a class="megamenu-link" href="/case-studies/radisson-collection-hotel"> <div class="last-four-case-studies__case_study"> <div class="four-last-case-studies__item four-last-case-studies__item--last" style="background: url('https://www.weareplanet.com/sites/default/files/styles/wide/public/2024-06/DJI_0506%20%283%29-min.jpg?itok=a5Wj4D1W'); background-size: cover; background-repeat: no-repeat; background-position: center;"></div> <span class="megamenu-column__mini-header">How Planet’s integrated payments and software solution modernised the historic Radisson Collection Hotel, Santa Sofia Milan </span> </div> </a> <a class="megamenu-link" href="/case-studies/cabinn"> <div class="last-four-case-studies__case_study"> <div class="four-last-case-studies__item four-last-case-studies__item--last" style="background: url('https://www.weareplanet.com/sites/default/files/styles/wide/public/2024-05/CABINN%20photo%202.jpg?itok=_Kvcqik5'); background-size: cover; background-repeat: no-repeat; background-position: center;"></div> <span class="megamenu-column__mini-header">How CABINN connected payments and technology to reduce queues with Planet and Oracle Opera Cloud</span> </div> </a> <a class="megamenu-link" href="/case-studies/blue-lagoon"> <div class="last-four-case-studies__case_study"> <div class="four-last-case-studies__item four-last-case-studies__item--last" 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class="coh-container coh-ce-4a6fe916" > <div class="coh-container coh-ce-7a5b971 coh-container-boxed" > <div class="coh-container coh-ce-5c6ef1a9" > <a href="/case-studies" class="coh-link coh-style-secondary-light coh-ce-d12d1c1f" target="_self" >See All Case Studies</a> <h1 class="coh-heading coh-style-l50 coh-ce-345d7d7e" > CASE STUDIES • CABINN</h1> <h2 class="coh-heading coh-style-h700 coh-ce-6d3ee733" > How CABINN connected payments and technology to reduce queues with Planet and Oracle Opera Cloud </h2> </div> </div> </div> <div class="coh-container coh-ce-2c3d978a coh-container-boxed" > <div class="coh-container coh-ce-813f0ce3 coh-container-boxed" > <div class="coh-row coh-row-bleed-xl coh-row-visible-xl" data-coh-row-match-heights="{"xl":{"target":"none"}}"> <div class="coh-row-inner coh-ce-df4b7581"> <div class="coh-column ssa-instance-661b5dde-20a1-4c31-be4a-f4be9853ed9d coh-ce-2111aab9 coh-visible-ps coh-col-ps-12 coh-visible-sm coh-col-sm-12 coh-visible-xl coh-col-xl-3" > </div> <div class="coh-column coh-ce-88120c26 coh-visible-ps coh-col-ps-12 coh-visible-sm coh-col-sm-12 coh-visible-xl coh-col-xl-9" > <h4 class="coh-heading coh-style-b200 coh-ce-11b8d418" > For over 28 years, CABINN has represented innovation in the hospitality industry. Today, it’s one of the largest Danish-owned hotel chains, with over 4,300 rooms across 10 hotels – and counting. With interiors inspired by ships’ cabins, the hotels pair innovative design with functionality. CABINN allows its guests to stay in city-centre locations, without compromising on value for money. </h4> </div> </div> </div> </div> </div> </div> <div class="coh-container coh-ce-79e03aaa coh-container-boxed" > <div class="coh-row coh-row-xl coh-row-visible-xl" data-coh-row-match-heights="{"xl":{"target":"none"}}"> <div class="coh-row-inner"> <div class="coh-column coh-ce-f8a751d7 coh-visible-sm coh-col-sm-12 coh-col-sm-offset-0 coh-visible-lg coh-col-lg-6 coh-col-lg-offset-1 coh-visible-xl coh-col-xl-5 coh-col-xl-offset-2" > <div class="coh-container coh-ce-50391bef" > <div class="coh-container coh-ce-3f42e9f2" > <h4 class="coh-heading coh-style-heading-4-planet coh-ce-a41c9c56" > Challenge </h4> <p class="coh-paragraph reading-section coh-style-b100 coh-ce-e7d4178f" >For CABINN, creating a great guest experience is all about a smooth customer journey. And reducing waiting times for customers at check-in. CABINN’s Copenhagen hotel is the largest in Scandinavia in terms of the number of rooms. The hotel could see over 600 people check-in in a single afternoon. Queues at reception were a challenge as there wasn’t enough staff to process the volume of check-ins. And the hotel chain wanted to eliminate manual processes and the risk of human error with a payments solution that integrated with their PMS.</p> </div> <div class="coh-container coh-ce-3f42e9f2" > <h4 class="coh-heading coh-style-heading-4-planet coh-ce-77c88559" > Solution </h4> <p class="coh-paragraph reading-section coh-style-b100 coh-ce-95bdf739" >CABINN approached Planet as they knew Planet had excellent payment integrations with Opera Cloud. CABINN has always been at the forefront of hospitality innovation, and the next step was also to introduce new, modern self-check-in and payments kiosks to complement staff at reception. Together, Planet, Oracle and Arribatec created a solution for CABINN that delivered a fully integrated journey to meet their guests’ needs – a smoother and faster check-in process, leaving staff with more time to attend to guests.</p> </div> <div class="coh-container coh-ce-f48650e2" > <p class="coh-paragraph coh-style-h200 coh-ce-8d1145d4" >CABINN Copenhagen</p> <div class="coh-container tags-container coh-ce-cc2ca1bd coh-container-boxed" > <blockquote class="coh-blockquote coh-style-l50 coh-ce-da6098c0" > </blockquote> </div> </div> </div> </div> <div class="coh-column coh-ce-845b5d94 coh-visible-sm coh-col-sm-12 coh-col-sm-offset-0 coh-visible-lg coh-col-lg-5 coh-col-lg-offset-0 coh-visible-xl coh-col-xl-4 coh-col-xl-offset-0" >      <div class="coh-container ssa-component coh-component ssa-component-instance-7e8d211a-2af3-413c-9ac5-9a139e7cfdcd coh-component-instance-7e8d211a-2af3-413c-9ac5-9a139e7cfdcd coh-style-planet-padding-top-bottom---small coh-style-padding-left-right---small coh-ce-cpt_video_with_thumbnail-59405631" >     <div class="coh-container coh-ce-cpt_video_with_thumbnail-ff67feb9 coh-container-boxed" > <div class="coh-container textAndVideoYoutube coh-ce-cpt_video_with_thumbnail-7c24d31b" > <div class="coh-container video_youtube coh-youtube-embed-inner coh-youtube-embed-4by3 coh-ce-cpt_video_with_thumbnail-305a20b3" > <div class="coh-container" id="video_youtube_player" > </div> </div> <div class="coh-container video_thumbnail coh-ce-cpt_video_with_thumbnail-3f96e15d" > <img class="coh-image coh-image-responsive-xl" src="/sites/default/files/styles/webp/public/2024-05/CABINN_Copenhagen.png.webp?itok=c-Ygcleo" /> </div> </div> </div> </div>  <div class="coh-container coh-ce-944dcceb" > <h3 class="coh-heading coh-container-boxed coh-style-h200 coh-ce-1c8e009c" > CABINN Copenhagen </h3> <div class="coh-container tags-container coh-ce-30aa81e8 coh-container-boxed" > <blockquote class="coh-blockquote coh-style-l50 coh-ce-da6098c0" > </blockquote> </div> </div> </div> </div> </div> </div> </article>  </div>      <footer class="footer-meta-container"> <div class="footer_meta_container__container container__logos"> <div class="links-column"> <a class="planet-logo" href="https://www.weareplanet.com"><img src="/resources/logo/planet_logo.svg"></a>  <div class="language-switcher-container"><div id="block-language-switcher" class="language-switcher"> <div class="language-switcher__wrapper"> <div class="language-switcher__select-menu" aria-labelledby="language-switcher-label" id="language-switcher-select" role="listbox" aria-expanded="false" aria-haspopup="listbox" tabindex="0"> <div class="language-switcher__button-wrapper"> <div class="language-switcher__button" id="language-switcher-button" role="option"> <div class="custom-language__country language-switcher__item"> <span><span class="ls-item__minicontainer"><img src="/resources/icons/language_switcher/en.png"/>English</span><img 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