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Navigation_enrollCta__8HQjU GenericLink_linkBtnBlue__2oKyy" id="ga-meganav-menu-link-enrollment" target="_self" href="/enrollment">Become a Partner</a></span></div></div></div></div></nav></div></div></div></header><main class="Layout_main__mRH48"><div class="Jumbotron_kppJumbotron__1utw2 bg-dark jumbotron"><div class="container"><h1 class="Jumbotron_title__67yUb">Frequently asked questions</h1></div></div><section class="Wrapper_wrapper__eIBN1 faqs"><div class="container"><div class="about-knox mb-5 pb-4 row"><div class="col-lg-8 offset-lg-2"><div class="Faq_faqWrapper__YNnN1"><div class="accordion"><div class="card"><p role="presentation" class="accordion-header mb-0">What is the primary goal of the Samsung Knox Partner Program?</p><div class="collapse"><div class="card-body">The Samsung Knox Partner Program aims to support B2B or B2B2C partners throughout the product lifecycle to create better solutions, and support sales and marketing activities to reach more customers and increase sales volumes.</div></div></div><div class="card"><p role="presentation" class="accordion-header mb-0">How does Samsung support partners to achieve this goal?</p><div class="collapse"><div class="card-body">The Knox Partner Program provides developers with access to Samsung proprietary features and functionality – the security and manageability features of Samsung Knox for example. Specialized development tools, technical, and support resources are provided in order to assist in the creation of differentiated solutions on Samsung mobile devices. Direct connections with global support teams, as well as regional Samsung business contacts are available to select partners with the goal of quickly troubleshooting partner issues, as well as collaborating with the goal of getting more customer exposure and making more sales, together.</div></div></div></div></div></div></div><div class="join-knox mb-5 pb-4 row"><div class="col-lg-8 offset-lg-2"><div class="Faq_faqWrapper__YNnN1"><div class="accordion"><div class="card"><p role="presentation" class="accordion-header mb-0">What criteria do I need to meet in order to be eligible for the Knox Partner Program?</p><div class="collapse"><div class="card-body">You will need to be a registered business with a D-U-N-S number (registered with Dun and Bradstreet) and sign up using your corporate email address. This is applicable for companies developing solutions for commercial, or internal company use. Please note, your company will need to use the same address used to register with DnB to <a href="/enrollment">join the Knox Partner Program</a>.</div></div></div><div class="card"><p role="presentation" class="accordion-header mb-0">What is a D-U-N-S Number and how do I find it?</p><div class="collapse"><div class="card-body">The Dun & Bradstreet (D&B) D-U-N-S Number is a unique nine-digit number used to identify businesses. To join the Knox Partner Program, you must be a registered business entity with a valid D-U-N-S number. <a href="https://www.dnb.com/duns-number.html" target="_blank" rel="noopener noreferrer">Learn more</a> or <a href="/enrollment/duns-lookup">find</a> your the D-U-N-S Number.</div></div></div><div class="card"><p role="presentation" class="accordion-header mb-0">I only want Knox development tools. Do I need to sign up as a partner?</p><div class="collapse"><div class="card-body">Yes, Partner registration is required for access to Samsung Knox development tools. These tools, such as the Samsung Knox SDK's provide developers with access and control over powerful Samsung device security and granular management features.</div></div></div><div class="card"><p role="presentation" class="accordion-header mb-0">Is there a fee to become a Knox Partner?</p><div class="collapse"><div class="card-body">No, there is no charge to join the Knox Partner Program. Please fill out the <a href="/enrollment">application form</a> to register.</div></div></div><div class="card"><p role="presentation" class="accordion-header mb-0">What type of companies are Knox Partners?</p><div class="collapse"><div class="card-body">Knox Partners are companies that offer mobile solutions and services to their customers, or for internal company use. This can include B2B businesses. We work with independent service/solution vendors (ISV's}, system integrators (SI's}, value-added resellers (VARs}, and more.</div></div></div><div class="card"><p role="presentation" class="accordion-header mb-0">I do business in multiple countries. Do I need to sign up for the Knox Partner Program in each country?</p><div class="collapse"><div class="card-body">No, you are not required to sign up separately for each country, but it is beneficial to provide regional contacts for each country or region your business operates in (coming soon). This can enable us to better connect with your company and subsidiaries globally.</div></div></div><div class="card"><p role="presentation" class="accordion-header mb-0">I have signed up on behalf of my company. How can I add a colleague to our account?</p><div class="collapse"><div class="card-body">Adding new users to your companies' account can be done in a couple of easy steps. Log in to your partner account, and navigate to the 'User Management' section in the dashboard. From there you can click 'Invite a new user' to send them an email invitation containing a link to register as a user under your company.</div></div></div><div class="card"><p role="presentation" class="accordion-header mb-0">How can my company leave the program?</p><div class="collapse"><div class="card-body">Please <a href="/contact">contact Support</a> for assistance.</div></div></div><div class="card"><p role="presentation" class="accordion-header mb-0">I have added my company information. Where is that used?</p><div class="collapse"><div class="card-body">Your information is kept within Samsung for regional sales and business team awareness.</div></div></div></div></div></div></div><div class="seap-and-knox row"><div class="col-lg-8 offset-lg-2"><div class="Faq_faqWrapper__YNnN1"><div class="accordion"><div class="card"><p role="presentation" class="accordion-header mb-0">I was a previous SEAP developer, can I sill access my existing license keys?</p><div class="collapse"><div class="card-body">Yes - use your existing SEAP credentials to login to the Knox Partner Program, you can find your license keys on the dashboard.</div></div></div><div class="card"><p role="presentation" class="accordion-header mb-0">As a previous SEAP developer I am able to sign in and view my keys, but I am now unable to generate new keys. How can I do this?</p><div class="collapse"><div class="card-body">In order to generate new license keys you will need to register as a partner in the Knox Partner Program.</div></div></div><div class="card"><p role="presentation" class="accordion-header mb-0">Do I need to create a new account if I am an existing SEAP Partner?</p><div class="collapse"><div class="card-body">No, you have been automatically migrated. Login as usual.</div></div></div><div class="card"><p role="presentation" class="accordion-header mb-0">My license keys from SEAP have expired. What action should I take?</p><div class="collapse"><div class="card-body">You will still be able to login to Knox Partner Program and view your current license keys. However, you will need to apply to become a Partner in the Knox Partner Program to create new license keys.</div></div></div></div></div></div></div></div></section><div class="faqs_bgGray__i4MnJ"><div class="py-3 text-center container"><div class="about-knox my-4 row"><div class="col-lg-12"><p class="lead">Have more questions about the Samsung Knox Partner Program?</p><p class="m-0"><a id="ga-kpp-faqs-contactus" class="btn btn-outline-primary btn-inverse" href="/contact">Contact Us</a></p></div></div></div></div></main><a id="back-to-top" role="link" tabindex="0" class="BackToTop_backToTop__61l5d"> </a><footer><div class="FooterContainer_footerFirst__6OOlk clearfix"><div class="container"><div class="row no-gutters accordion"><div class="FooterNavigationBlock_blockMenu__H8FaN col-lg-3"><button type="button" class="FooterNavigationBlock_blockTitle__HEW63 FooterNavigationBlock_expandable__xjWxn">Partner types</button><div class="collapse"><ul class="FooterNavigationBlock_footerList__g0YR7 list-unstyled"><li><a class="GenericLink_genericLink__SReZ7" id="ga-kpp-footer-businesssolutionprovider-link" target="_self" href="/isv">Business solution providers</a></li><li><a class="GenericLink_genericLink__SReZ7" id="ga-kpp-footer-enterprisemobilitymanagementproviders-link" target="_self" href="/emm">Enterprise mobility management providers</a></li><li><a class="GenericLink_genericLink__SReZ7" id="ga-kpp-footer-accessoryproviders-link" target="_self" href="/accessory">Accessory providers</a></li><li><a class="GenericLink_genericLink__SReZ7" id="ga-kpp-footer-managedserviceproviders-link" target="_self" href="/msp">Managed service providers</a></li><li><a class="GenericLink_genericLink__SReZ7" id="ga-kpp-footer-resellers-link" target="_self" href="/resellers">Resellers</a></li></ul></div></div><div class="FooterNavigationBlock_blockMenu__H8FaN col-lg-3"><a id="ga-kpp-footer-partnerhub-link" class="FooterNavigationBlock_blockTitle__HEW63" href="/partnerhub">Partner hub</a><div class="collapse"><ul class="FooterNavigationBlock_footerList__g0YR7 list-unstyled"><li><a class="GenericLink_genericLink__SReZ7 Footer_footerLink__ZTSoQ" id="ga-kpp-footer-support-link" target="_blank" href="https://docs.samsungknox.com/partner/knox-partner-program/welcome.htm">Support</a></li><li><a class="GenericLink_genericLink__SReZ7 Footer_footerLink__ZTSoQ" id="ga-kpp-footer-blog-link" target="_self" href="/blog">Blog</a></li></ul></div></div><div class="FooterNavigationBlock_blockMenu__H8FaN col-lg-3"><button type="button" class="FooterNavigationBlock_blockTitle__HEW63 FooterNavigationBlock_expandable__xjWxn">Help</button><div class="collapse"><ul class="FooterNavigationBlock_footerList__g0YR7 list-unstyled"><li><a class="GenericLink_genericLink__SReZ7" id="ga-kpp-footer-faqs-link" target="_self" href="/faqs">FAQs</a></li><li><a class="GenericLink_genericLink__SReZ7" id="ga-kpp-footer-contactus-link" target="_self" href="/contact">Contact us</a></li></ul></div></div><div class="FooterNavigationBlock_blockMenu__H8FaN col-lg-3"><button type="button" class="FooterNavigationBlock_blockTitle__HEW63 FooterNavigationBlock_expandable__xjWxn">Samsung</button><div class="collapse"><ul class="FooterNavigationBlock_footerList__g0YR7 list-unstyled"><li><a href="https://developer.samsungknox.com" title="Samsung Knox Developers" target="_blank" rel="noopener noreferrer" id="ga-kpp-footer-samsungknoxdevelopers-link">Samsung Knox Developers</a></li><li><a href="https://developer.samsung.com" title="Samsung Developers" target="_blank" rel="noopener noreferrer" id="ga-kpp-footer-samsungdevelopers-link">Samsung Developers</a></li><li><a href="https://www.samsungknox.com" title="Samsung Knox" target="_blank" rel="noopener noreferrer" id="ga-kpp-footer-samsungknox-link">Samsung Knox</a></li></ul></div></div></div></div></div><div class="FooterContainer_footerSecond__lhUHC"><div class="justify-content-between row"><div class="FooterContainer_footerCol__amhYU px-lg-3 px-md-2 px-sm-2 col-lg-auto col-sm-12"><ul class="menu nav"><li class="FooterContainer_leaf__IOvpC"><a id="ga-kpp-footer-privacypolicy-link" href="https://www.samsungknox.com/en/web-privacy-policy" target="_blank" rel="noopener noreferrer">Privacy policy</a></li><li class="FooterContainer_leaf__IOvpC"><a id="ga-kpp-footer-legal-link" href="/legal" target="_blank" rel="noopener noreferrer">Legal</a></li><li class="FooterContainer_leaf__IOvpC"><a href="#">Cookie preferences</a></li></ul></div><div class="FooterContainer_footerCol__amhYU px-lg-3 px-md-2 px-sm-2 col-lg-auto col-sm-12"><p class="FooterContainer_copyright__kYpxF float-sm-left float-lg-right">Copyright© 1995-2024 SAMSUNG. 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