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class="_55w7 win x1 Locale_zh_HK" dir="ltr"><script type="text/javascript" nonce="zNzjKiVy">requireLazy(["bootstrapWebSession"],function(j){j(1732664807)})</script><div class="_li"><div style="position: absolute;"><iframe frameborder="0" height="0" width="0" id="u_0_n_Bx"></iframe></div><div style="position: absolute;"><iframe frameborder="0" height="0" width="0" id="u_0_o_Pn"></iframe></div><div style="position: absolute;"><iframe frameborder="0" height="0" width="0" id="u_0_p_0Z"></iframe></div><div style="position: absolute;"><iframe frameborder="0" height="0" width="0" id="u_0_q_zR"></iframe></div><span><img src="https://facebook.com/security/hsts-pixel.gif?c=3.2.5" width="0" height="0" style="display:none" /></span><div class="_li _4xit"><div class="_1n5h" id="devsite_header" data-referrer="devsite_header" data-click-area="Nav"></div><div class="_11st" data-click-area="Main" id="rebrandBodyID"><div class="_1525"><div class="_660z _3u39"><div class="_5gyr _5gy5 _5k6m"><div 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id="u_0_0_k0"><div class="_4cel"><span data-click-area="main"><div class="_40c7"><div class="_57yz _57z0"><div class="_57y-"><div class="clearfix"><div class="rfloat _ohf"><a role="button" class="_42ft _4jy0 _4jy3 _517h _51sy" href="/docs/whatsapp/on-premises/reference/messages/?translation">返回中文(香港)</a></div><div>這份文件已更新。<br />中文(香港) 的翻譯尚未完成。</div></div><div class="_50f8 _50f3">英文更新時間：<abbr data-utime="1731632693" data-tooltip-content="2024年11月14日星期四 17:04" data-hover="tooltip"><span class="timestampContent">11月14日</span></abbr><br />中文(香港) 更新時間：<abbr data-utime="1702341262" data-tooltip-content="2023年12月11日星期一 16:34" data-hover="tooltip"><span class="timestampContent">2023年12月11日</span></abbr></div></div></div></div><div><div class="_4-u2 _57mb _1u44 _3fw6 _4-u8"><div class="_4-u3 _588p"><div><span><img class="_254 img" src="https://scontent-nrt1-2.xx.fbcdn.net/v/t39.2365-6/467179990_582893330879738_1534232517322631641_n.png?_nc_cat=102&ccb=1-7&_nc_sid=e280be&_nc_ohc=SSOzm2SL4mcQ7kNvgGQVyRz&_nc_zt=14&_nc_ht=scontent-nrt1-2.xx&_nc_gid=A-dQnfFrQD7eYLBzqn4poQc&oh=00_AYBIK3J39xr60MjpUMNP1RnZweAxTuOFDTZizpxww7jQXg&oe=67609A9A" alt="" /><span class="_7ab"><p><a href="/docs/whatsapp/">WhatsApp Business Platform</a></p> </span></span></div><br /><div class="_7aa"><div class="_57yz _57y_ _3-8p"><div class="_57y-"><p>我們即將停用內部部署 API。詳情請參閱<a href="/docs/whatsapp/on-premises/sunset">內部部署 API 停用</a>文件，並從中了解如何轉用新一代雲端 API。</p></div></div></div><div><div class="_57yz _57z1 _3-8p"><div class="_57y-"><p>We are making changes to the WhatsApp Business Platform pricing model. See <a href="/docs/whatsapp/pricing/updates-to-pricing">Pricing Updates on the WhatsApp Business Platform</a>.</p> </div></div></div></div></div><div class="_4-u2 _57mb _1u44 _3fw6 _4-u8"><div class="_4-u3 _588p"><h1>Messages</h1> <p><code>/v1/messages</code></p> <p>Use the <code>messages</code> node to send text, media, contacts, locations, and interactive messages, as well as message templates to your customers.</p> <p>See the following guides for information regarding the specific types of messages you can send: <a href="/docs/whatsapp/api/messages/text">Text Messages</a>, <a href="/docs/whatsapp/api/messages/media">Media Messages</a>, <a href="/docs/whatsapp/api/messages/contacts-location-messages">Contacts and Location Messages</a>, <a href="/docs/whatsapp/guides/interactive-messages">Interactive Messages</a>, <a href="/docs/whatsapp/message-templates/creation">Message Templates</a>, <a href="/docs/whatsapp/api/messages/message-templates/media-message-templates">Media Message Templates</a>, and <a href="/docs/whatsapp/api/messages/message-templates/interactive-message-templates">Interactive Message Templates</a>.</p> </div></div><div class="_4-u2 _57mb _1u44 _3fw6 _4-u8"><div class="_4-u3 _588p"><h2>Before You Start</h2> <p>You need:</p> <ul> <li>Authenticate yourself and receive an authentication token that enables you to access the service. See the <a href="/docs/whatsapp/on-premises/reference/users/login">Login and Authentication documentation</a> for more information on how to do this.</li> <li>To verify the WhatsApp account you wish to message and get its WhatsApp user ID, See the <a href="/docs/whatsapp/on-premises/reference/contacts">Contacts documentation</a> for more information on how to do this.</li> <li>Meet the <a href="/docs/whatsapp/overview/messages#cut-off-control">cut-off control</a> service requirements for messages.</li> </ul> <div class="_57yz _57y_ _3-8p"><div class="_57y-"><p><strong>Starting in v2.39 and above, you do not have to call the <a href="/docs/whatsapp/on-premises/reference/contacts">contacts node</a> before sending a message.</strong></p> </div></div><h3>Constraints</h3> <ul> <li>The following types of message are supported: text, message templates, images, documents and audio.</li> <li>A text message can be a max of 4096 characters long.</li> </ul> </div></div><div class="_4-u2 _57mb _1u44 _3fw6 _4-u8"><div class="_4-u3 _588p"><h2 id="sending-messages">Creating</h2> <p>You send messages by making a <code>POST</code> call to the <code>/messages</code> node regardless of message type. The content of the JSON message body differs for each type of message (text, image, etc.).</p> <h3>Parameters</h3> <p>These are the main parameters used in <code>/messages</code> POST requests:</p> <div class="_7aa"><div class="_57-c"><table class="_4-ss _5k9x"><thead><th style="width:30%">名稱</th><th>說明<i>（點擊左欄的箭咀以了解支援選項。）</i></th></thead><tbody class="_5m37" id="u_0_1_hA"><tr class="row_0"><td><p><code>audio</code></p><i style="color:lightgrey;padding-left:5px">物件</i></td><td><p><strong><code>type=audio</code> 時，此為必要項目。</strong></p><p>包含音訊的 <a href="#media-object"><code>media</code> 物件</a>。</p></td></tr><tr class="row_1 _5m29"><td><p><code>biz_opaque_callback_data</code></p><i style="color:lightgrey;padding-left:5px">字串</i></td><td><p><strong>此為選用項目。</strong></p><p>任何字串，有助追蹤。</p><br /><p>舉例來說，您可以在此欄位輸入訊息範本編號，以從您傳送的第一則訊息開始追蹤顧客體驗歷程。然後，您可以追蹤不同訊息範本類型的投資回報率，以找出哪個類型最有效。</p><br /><p>此字串包含在 Webhook 裝載的 <a href="/docs/whatsapp/cloud-api/webhooks/components#statuses-object"><code>statuses</code> 物件</a>中，因此任何已在 WhatsApp Business 帳戶中訂閱 <code>messages</code> Webhook 欄位的應用程式均可取得此字串。</p><br /><p>雲端 API 不會處理此欄位，只會將其作為已傳送／已送達／已讀訊息 Webhooks 的一部分傳回。</p><br /><p>最多 512 個字元。</p><br /><p><a href="/docs/whatsapp/cloud-api">僅限<em>雲端 API</em></a>。</p></td></tr><tr class="row_2"><td><p><code>contacts</code></p><i style="color:lightgrey;padding-left:5px">物件</i></td><td><p><strong><code>type=contacts</code> 時，此為必要項目。</strong></p><p><a href="#contacts-object"><code>contacts</code> 物件</a>。</p></td></tr><tr class="row_3 _5m29"><td><p><code>context</code></p><i style="color:lightgrey;padding-left:5px">物件</i></td><td><p><strong><a href="/docs/whatsapp/cloud-api/guides/send-messages#replies">回覆</a>對話中任何訊息時，此為必要項目。</strong></p><p>此物件包含您所回覆的之前訊息其編號。例如：</p><br /><p><code>{"message_id":"MESSAGE_ID"}</code></p><br /><p><a href="/docs/whatsapp/cloud-api">僅限<em>雲端 API</em></a>。</p></td></tr><tr class="row_4"><td><p><code>document</code></p><i style="color:lightgrey;padding-left:5px">物件</i></td><td><p><strong><code>type=document</code> 時，此為必要項目。</strong></p><p>包含文件的 <a href="#media-object"><code>media</code> 物件</a>。</p></td></tr><tr class="row_5 _5m29"><td><p><code>hsm</code></p><i style="color:lightgrey;padding-left:5px">物件</i></td><td><p>包含 <a href="/docs/whatsapp/api/messages#hsm-object"><code>hsm</code> 物件</a>。此選項已隨內部部署 API <code>v2.39</code> 停用。請改用 <code>template</code> 物件。</p><br /><p><em>僅限<a href="/docs/whatsapp/on-premises">內部部署 API</a></em>。</p></td></tr><tr class="row_6"><td><p><code>image</code></p><i style="color:lightgrey;padding-left:5px">物件</i></td><td><p><strong><code>type=image</code> 時，此為必要項目。</strong></p><p>包含圖像的 <a href="#media-object"><code>media</code> 物件</a>。</p></td></tr><tr class="row_7 _5m29"><td><p><code>interactive</code></p><i style="color:lightgrey;padding-left:5px">物件</i></td><td><p><strong><code>type=interactive</code> 時，此為必要項目。</strong></p><p><a href="#interactive-object"><code>interactive</code> 物件</a>。每個 <code>interactive</code> 物件的元件一般遵循固定形式：<code>header</code>、<code>body</code>、<code>footer</code> 和 <code>action</code>。</p></td></tr><tr class="row_8"><td><p><code>location</code></p><i style="color:lightgrey;padding-left:5px">物件</i></td><td><p><strong><code>type=location</code> 時，此為必要項目。</strong></p><p><a href="#location-object"><code>location</code> 物件</a>。</p></td></tr><tr class="row_9 _5m29"><td><p><code>messaging_product</code></p><i style="color:lightgrey;padding-left:5px">字串</i></td><td><p><strong>此為必要項目</strong></p><p>要求所用的訊息往來服務。使用 <code>"whatsapp"</code>。</p><br /><p><a href="/docs/whatsapp/cloud-api">僅限<em>雲端 API</em></a>。</p></td></tr><tr class="row_10"><td><p><code>preview_url</code></p><i style="color:lightgrey;padding-left:5px">布林值</i></td><td><p><strong><code>type=text</code> 時，此為必要項目。</strong></p><p>允許在文字訊息中顯示網址預覽。請參閱<a href="/docs/whatsapp/api/messages/text#urls">在文字訊息中傳送網址</a>。如不在訊息中加入網址，此為可選欄位。<strong>值：</strong><code>true</code>（預設）、<code>false</code>。</p><br /><p><em>僅限<a href="/docs/whatsapp/on-premises">內部部署 API</a>。雲端 API 用戶可透過<a href="#text-object">文字物件</a>中的 <code>preview_url</code> 欄位使用相同功能</em>。</p></td></tr><tr class="row_11 _5m29"><td><p><code>recipient_type</code></p><i style="color:lightgrey;padding-left:5px">字串</i></td><td><p><strong>此為選用項目。</strong></p><p>您目前僅可向個人用戶傳送訊息。請將此設定為 <code>individual</code>。</p><br /><p>預設：<code>individual</code></p></td></tr><tr class="row_12"><td><p><code>status</code></p><i style="color:lightgrey;padding-left:5px">字串</i></td><td><p>訊息狀態。您可使用此欄位將訊息標記為 <code>read</code>。請參閱以下指南了解相關資訊：</p><br /><ul class="uiList _4of _4kg"><li><div class="fcb">雲端 API：<a href="/docs/whatsapp/cloud-api/guides/mark-message-as-read">將訊息標記為已讀</a></div></li><li><div class="fcb">內部部署 API：<a href="/docs/whatsapp/on-premises/guides/mark-as-read">將訊息標記為已讀</a></div></li></ul></td></tr><tr class="row_13 _5m29"><td><p><code>sticker</code></p><i style="color:lightgrey;padding-left:5px">物件</i></td><td><p><strong><code>type=sticker</code> 時，此為必要項目。</strong></p><p>包含貼圖的 <a href="#media-object"><code>media</code></a> 物件。</p><br /><p><strong>雲端 API</strong>：除了所有傳入訊息的貼圖類型外，亦支援傳出訊息的第三方靜態和動態貼圖。靜態貼圖須為 512x512 像素，不得超過 100 KB。動態貼圖須為 512x512 像素，不得超過 500 KB。</p><br /><p><strong>內部部署 API</strong>：除了所有傳入訊息的貼圖類型外，僅支援傳出訊息的第三方靜態貼圖。靜態貼圖須為 512x512 像素，不得超過 100 KB。不支援動態貼圖。</p></td></tr><tr class="row_14"><td><p><code>template</code></p><i style="color:lightgrey;padding-left:5px">物件</i></td><td><p><strong><code>type=template</code> 時，此為必要項目。</strong></p><p><a href="#template-object"><code>template</code> 物件</a>。</p></td></tr><tr class="row_15 _5m29"><td><p><code>text</code></p><i style="color:lightgrey;padding-left:5px">物件</i></td><td><p><strong>此為文字訊息的必要項目。</strong></p><p><a href="#text-object"><code>text</code> 物件</a>。</p></td></tr><tr class="row_16"><td><p><code>to</code></p><i style="color:lightgrey;padding-left:5px">字串</i></td><td><p><strong>此為必要項目。</strong></p><p>作為訊息傳送對象的顧客之 WhatsApp 編號或手機號碼。請參閱<a href="/docs/whatsapp/cloud-api/reference/phone-numbers#phone-number-formats">手機號碼格式</a>。</p><br /><p>如有需要，內部部署 API 用戶可呼叫 <a href="/docs/whatsapp/api/contacts"><code>contacts</code> 端點</a>以取得此號碼。</p></td></tr><tr class="row_17 _5m29"><td><p><code>type</code></p><i style="color:lightgrey;padding-left:5px">字串</i></td><td><p><strong>此為選用項目。</strong></p><p>要傳送的訊息類型。如略過，則預設為 <code>text</code>。</p></td></tr></tbody></table></div></div><h3 id="text-object">Text Object</h3> <div class="_57-c"><table class="_4-ss _5k9x"><thead><th style="width:30%">Name</th><th>Description</th></thead><tbody class="_5m37" id="u_0_2_Qg"><tr class="row_0"><td><p><code>body</code></p> </td><td><p><strong>Required.</strong></p> <p>Contains the text of the message, which can contain URLs and formatting.</p> </td></tr></tbody></table></div><h3 id="media-object">Media Object</h3> <p>For the On-Premises API, the media object id is returned when the media is successfully uploaded to the WhatsApp Business on-premises/reference client via the <a href="/docs/whatsapp/on-premises/reference/media"><code>media</code> endpoint</a>.</p> <div><div class="_57-c"><table class="_4-ss _5k9x"><thead><th style="width:30%">Name</th><th>Description</th></thead><tbody class="_5m37" id="u_0_3_gU"><tr class="row_0"><td><p><code>id</code></p> <i style="color:lightgrey;padding-left:5px">string</i></td><td><p><strong>Required when <code>type</code> is <code>audio</code>, <code>document</code>, <code>image</code>, <code>sticker</code>, or <code>video</code> and you are not using a link.</strong></p> <br /><p>The media object ID. Do not use this field when message <code>type</code> is set to <code>text</code>.</p> </td></tr><tr class="row_1 _5m29"><td><p><code>link</code></p> <i style="color:lightgrey;padding-left:5px">string</i></td><td><p><strong>Required when <code>type</code> is <code>audio</code>, <code>document</code>, <code>image</code>, <code>sticker</code>, or <code>video</code> and you are not using an uploaded media ID (i.e. you are hosting the media asset on your public server).</strong></p> <p>The protocol and URL of the media to be sent. Use <strong>only</strong> with HTTP/HTTPS URLs.</p> <br /><p>Do not use this field when message <code>type</code> is set to <code>text</code>.</p> <br /><p><strong>Cloud API users only:</strong></p> <br /><ul> <li>See <a href="/docs/whatsapp/cloud-api/guides/send-messages#media-http-caching">Media HTTP Caching</a> if you would like us to cache the media asset for future messages.</li> <li>When we request the media asset from your server you must indicate the media's <a href="https://l.facebook.com/l.php?u=https%3A%2F%2Fdeveloper.mozilla.org%2Fen-US%2Fdocs%2FGlossary%2FMIME_type&h=AT2wZjGNjPnWsQemqnL_Pw6Df6Co_7CxEXCxvXT2FBmpR3J4OGD1i9CaZmqSRN9woJEyEYXVH1G0Z5j0H5t84rPOAIDhoiVil3evylZMNf2F92QfK7D3IcDe1khyg_L45U7S0XLHmBpJFNFtrTCyKfZlhg" target="_blank" rel="nofollow" data-lynx-mode="hover">MIME type</a> by including the <code>Content-Type</code> HTTP header. For example: <code>Content-Type: video/mp4</code>. See <a href="/docs/whatsapp/cloud-api/reference/media#supported-media-types">Supported Media Types</a> for a list of supported media and their MIME types.</li> </ul> </td></tr><tr class="row_2"><td><p><code>caption</code></p> <i style="color:lightgrey;padding-left:5px">string</i></td><td><p><strong>Optional.</strong></p> <br /><p>Media asset caption. Do not use with <code>audio</code> or <code>sticker</code> media.</p> <br /><p><strong>On-Premises API users:</strong></p> <ul> <li>For v2.41.2 or newer, this field is is limited to 1024 characters.</li> <li>Captions are currently not supported for <code>document</code> media.</li> </ul> </td></tr><tr class="row_3 _5m29"><td><p><code>filename</code></p> <i style="color:lightgrey;padding-left:5px">string</i></td><td><p><strong>Optional.</strong></p> <br /><p>Describes the filename for the specific document. Use <strong>only</strong> with <code>document</code> media.</p> <br /><p><strong>The extension of the filename will specify what format the document is displayed as in WhatsApp.</strong></p> </td></tr><tr class="row_4"><td><p><code>provider</code></p> <i style="color:lightgrey;padding-left:5px">string</i></td><td><p><strong>Optional. On-Premises API only.</strong></p> <p>This path is optionally used with a <code>link</code> when the HTTP/HTTPS link is not directly accessible and requires additional configurations like a bearer token. For information on configuring providers, see the <a href="/docs/whatsapp/api/settings/media-providers">Media Providers documentation</a>.</p> </td></tr></tbody></table></div></div><h3 id="contacts-object">Contacts Object</h3> <p>Inside <code>contacts</code>, you can nest the following objects: <code>addresses</code>, <code>emails</code>, <code>name</code>, <code>org</code>, <code>phone</code>, and <code>urls</code>. <strong>Pluralized objects are to be wrapped in an array as shown in the example below.</strong></p> <div><span><div class="_57-c"><table class="_4-ss _5k9x"><thead><th style="width:30%">Name</th><th>Description</th></thead><tbody class="_5m37" id="u_0_4_zS"><tr class="row_0"><td><p><code>addresses</code></p> <i style="color:lightgrey;padding-left:5px">object</i></td><td><p><strong>Optional.</strong></p> <p>Full contact address(es) formatted as an <code>addresses</code> object. The object can contain the following fields:</p> <p style="padding-left:50px"><code>street</code><i style="color:lightgrey;padding-left:5px">string</i> – <b>Optional.</b> Street number and name.</p><p style="padding-left:50px"><code>city</code><i style="color:lightgrey;padding-left:5px">string</i> – <b>Optional.</b> City name.</p><p style="padding-left:50px"><code>state</code><i style="color:lightgrey;padding-left:5px">string</i> – <b>Optional.</b> State abbreviation.</p><p style="padding-left:50px"><code>zip</code><i style="color:lightgrey;padding-left:5px">string</i> – <b>Optional.</b> ZIP code.</p><p style="padding-left:50px"><code>country</code><i style="color:lightgrey;padding-left:5px">string</i> – <b>Optional.</b> Full country name.</p><p style="padding-left:50px"><code>country_code</code><i style="color:lightgrey;padding-left:5px">string</i> – <b>Optional.</b> Two-letter country abbreviation.</p><p style="padding-left:50px"><code>type</code><i style="color:lightgrey;padding-left:5px">string</i> – <b>Optional.</b> Standard values are <code>HOME</code> and <code>WORK</code>.</p></td></tr><tr class="row_1 _5m29"><td><p><code>birthday</code></p> </td><td><p><strong>Optional.</strong></p> <p><code>YYYY-MM-DD</code> formatted string.</p> </td></tr><tr class="row_2"><td><p><code>emails</code></p> <i style="color:lightgrey;padding-left:5px">object</i></td><td><p><strong>Optional.</strong></p> <p>Contact email address(es) formatted as an <code>emails</code> object. The object can contain the following fields:</p> <p style="padding-left:50px"><code>email</code><i style="color:lightgrey;padding-left:5px">string</i> – <b>Optional.</b> Email address.</p><p style="padding-left:50px"><code>type</code><i style="color:lightgrey;padding-left:5px">string</i> – <b>Optional.</b> Standard values are <code>HOME</code> and <code>WORK</code>.</p></td></tr><tr class="row_3 _5m29"><td><p><code>name</code></p> <i style="color:lightgrey;padding-left:5px">object</i></td><td><p><strong>Required.</strong></p> <p>Full contact name formatted as a <code>name</code> object. The object can contain the following fields:</p> <p style="padding-left:50px"><code>formatted_name</code><i style="color:lightgrey;padding-left:5px">string</i> – <b>Required.</b> Full name, as it normally appears.</p><p style="padding-left:50px"><code>first_name</code><i style="color:lightgrey;padding-left:5px">string</i> – <b>Optional*.</b> First name.</p><p style="padding-left:50px"><code>last_name</code><i style="color:lightgrey;padding-left:5px">string</i> – <b>Optional*.</b> Last name.</p><p style="padding-left:50px"><code>middle_name</code><i style="color:lightgrey;padding-left:5px">string</i> – <b>Optional*.</b> Middle name.</p><p style="padding-left:50px"><code>suffix</code><i style="color:lightgrey;padding-left:5px">string</i> – <b>Optional*.</b> Name suffix.</p><p style="padding-left:50px"><code>prefix</code><i style="color:lightgrey;padding-left:5px">string</i> – <b>Optional*.</b> Name prefix.</p><br /><p>*At least one of the optional parameters needs to be included along with the <code>formatted_name</code> parameter.</p> </td></tr><tr class="row_4"><td><p><code>org</code></p> <i style="color:lightgrey;padding-left:5px">object</i></td><td><p><strong>Optional.</strong></p> <p>Contact organization information formatted as an <code>org</code> object. The object can contain the following fields:</p> <p style="padding-left:50px"><code>company</code><i style="color:lightgrey;padding-left:5px">string</i> – <b>Optional.</b> Name of the contact's company.</p><p style="padding-left:50px"><code>department</code><i style="color:lightgrey;padding-left:5px">string</i> – <b>Optional.</b> Name of the contact's department.</p><p style="padding-left:50px"><code>title</code><i style="color:lightgrey;padding-left:5px">string</i> – <b>Optional.</b> Contact's business title.</p></td></tr><tr class="row_5 _5m29"><td><p><code>phones</code></p> <i style="color:lightgrey;padding-left:5px">object</i></td><td><p><strong>Optional.</strong></p> <p>Contact phone number(s) formatted as a <code>phone</code> object. The object can contain the following fields:</p> <p style="padding-left:50px"><code>phone</code><i style="color:lightgrey;padding-left:5px">string</i> – <b>Optional.</b> Automatically populated with the `wa_id` value as a formatted phone number.</p><p style="padding-left:50px"><code>type</code><i style="color:lightgrey;padding-left:5px">string</i> – <b>Optional.</b> Standard Values are <code>CELL</code>, <code>MAIN</code>, <code>IPHONE</code>, <code>HOME</code>, and <code>WORK</code>.</p><p style="padding-left:50px"><code>wa_id</code><i style="color:lightgrey;padding-left:5px">string</i> – <b>Optional.</b> WhatsApp ID.</p></td></tr><tr class="row_6"><td><p><code>urls</code></p> <i style="color:lightgrey;padding-left:5px">object</i></td><td><p><strong>Optional.</strong></p> <p>Contact URL(s) formatted as a <code>urls</code> object. The object can contain the following fields:</p> <p style="padding-left:50px"><code>url</code><i style="color:lightgrey;padding-left:5px">string</i> – <b>Optional.</b> URL.</p><p style="padding-left:50px"><code>type</code><i style="color:lightgrey;padding-left:5px">string</i> – <b>Optional.</b> Standard values are <code>HOME</code> and <code>WORK</code>.</p></td></tr></tbody></table></div></span></div><p>Example of a <code>contacts</code> object with pluralized objects nested inside:</p> <pre class="_5s-8 prettyprint lang-code" style=""> "contacts": [ { "addresses": [ { "city": "city name", "country": "country name", "country_code": "code", "state": "Contact's State", "street": "Contact's Street", "type": "Contact's Address Type", "zip": "Contact's Zip Code" } ], "birthday": "birthday", "emails": [ { "email": "email", "type": "HOME" }, { "email": "email", "type": "WORK" } ], "name": { "first_name": "first name value", "formatted_name": "formatted name value", "last_name": "last name value", "suffix": "suffix value" }, "org": { "company": "company name", "department": "dep name", "title": "title" }, "phones": [ { "phone": "Phone number", "wa-id": "WA-ID value", "type": "MAIN" }, { "phone": "Phone number", "type": "HOME" }, { "phone": "Phone number", "type": "WORK" } ], "urls": [{ "url": "some url", "type": "WORK" }] } ] </pre><h3 id="location-object">Location Object</h3> <div><div class="_57-c"><table class="_4-ss _5k9x"><thead><th style="width:30%">Name</th><th>Description</th></thead><tbody class="_5m37" id="u_0_5_jO"><tr class="row_0"><td><p><code>latitude</code></p> </td><td><p><strong>Required.</strong></p> <p>Location latitude in decimal degrees.</p> </td></tr><tr class="row_1 _5m29"><td><p><code>longitude</code></p> </td><td><p><strong>Required.</strong></p> <p>Location longitude in decimal degrees.</p> </td></tr><tr class="row_2"><td><p><code>name</code></p> </td><td><p><strong>Required.</strong></p> <p>Name of the location.</p> </td></tr><tr class="row_3 _5m29"><td><p><code>address</code></p> </td><td><p><strong>Required.</strong></p> <p>Address of the location.</p> </td></tr></tbody></table></div></div><h3 id="template-object">Template Object</h3> <p>Inside <code>template</code>, you can nest the <a href="#components-object"><code>components</code></a> and the <a href="#language"><code>language</code></a> objects.</p> <div class="_57yz _57z1 _3-8p"><div class="_57y-"><p><strong>Beginning in <code>v2.27.8</code>, a template's <code>namespace</code> must be the namespace associated with the WABA that owns the phone number in the current WhatsApp Business on-prem client. Otherwise, the message will fail to send.</strong></p> <p>In addition, from <code>v2.41</code> and onwards, <code>namespace</code> will be an optional field.</p> </div></div><div><div class="_57-c"><table class="_4-ss _5k9x"><thead><th style="width:30%">Name</th><th>Description</th></thead><tbody class="_5m37" id="u_0_6_Bd"><tr class="row_0"><td><p><code>name</code></p> </td><td><p><strong>Required.</strong></p> <p>Name of the template.</p> </td></tr><tr class="row_1 _5m29"><td><p><code>language</code></p> <i style="color:lightgrey;padding-left:5px">object</i></td><td><p><strong>Required.</strong></p> <p>Contains a <code>language</code> object. Specifies the language the template may be rendered in.</p> <br /><p>The <code>language</code> object can contain the following fields:</p> <p style="padding-left:50px"><code>policy</code><i style="color:lightgrey;padding-left:5px">string</i> – <b>Required. </b> The language policy the message should follow. <b>The only supported option is <code>deterministic</code>. </b>See <a href="/docs/whatsapp/api/messages/message-templates#language-policy-options" target="_blank">Language Policy Options</a>.</p><p style="padding-left:50px"><code>code</code><i style="color:lightgrey;padding-left:5px">string</i> – <b>Required.</b> The code of the language or locale to use. Accepts both <code>language</code> and <code>language_locale</code> formats (e.g., <code>en</code> and <code>en_US</code>). For all codes, see <a href="/docs/whatsapp/api/messages/message-templates#supported-languages" target="_blank">Supported Languages</a>. </p></td></tr><tr class="row_2"><td><p><code>components</code></p> <i style="color:lightgrey;padding-left:5px">array of objects</i></td><td><p><strong>Optional.</strong></p> <p>Array of <a href="#components-object"><code>components</code> objects</a> containing the parameters of the message.</p> </td></tr><tr class="row_3 _5m29"><td><p><code>namespace</code></p> </td><td><p><b>Optional. </b><u>Only used for <a href="/docs/whatsapp/on-premises">On-Premises API.</a></u></p><p>Namespace of the template.</p> </td></tr></tbody></table></div></div><h4 id="components-object">Components Object</h4> <p>Inside <code>components</code>, you can nest the <a href="#parameters-object"><code>parameters</code> object</a>. Additionally, you can set <code>type</code> to <a href="#buttons"><code>button</code></a>.</p> <div><div class="_57-c"><table class="_4-ss _5k9x"><thead><th style="width:30%">Name</th><th>Description <i>(Click the arrow in the left column for supported options.)</i></th></thead><tbody class="_5m37" id="u_0_7_Be"><tr class="row_0 _5m27"><td><p><code>type</code></p> <i style="color:lightgrey;padding-left:5px">string</i></td><td><p><strong>Required.</strong></p> <p>Describes the <code>component</code> type.</p> <br /><p>Example of a <code>components</code> object with an array of <code>parameters</code> object nested inside:</p> <pre class="_5s-8 prettyprint lang-code" style=""> "components": [{ "type": "body", "parameters": [{ "type": "text", "text": "name" }, { "type": "text", "text": "Hi there" }] }] </pre></td></tr><tr class="row_0-0 hidden_elem"><td class="devsiteReferenceTableRowLevel1"><p>Supported Options</p> </td><td><ul> <li><code>header</code></li> <li><code>body</code></li> <li><code>button</code></li> </ul> <p>For text-based templates, we only support the <code>type=body</code>.</p> </td></tr><tr class="row_1 _5m29 _5m27"><td><p><code>sub_type</code></p> <i style="color:lightgrey;padding-left:5px">string</i></td><td><p><strong>Required when <code>type=button</code>. Not used for the other types.</strong></p> <p>Type of button to create.</p> </td></tr><tr class="row_1-0 _5m29 hidden_elem"><td class="devsiteReferenceTableRowLevel1"><p>Supported Options</p> </td><td><ul> <li><code>quick_reply</code>: Refers to a previously created quick reply button that allows for the customer to return a predefined message.</li> <li><code>url</code>: Refers to a previously created button that allows the customer to visit the URL generated by appending the <code>text</code> parameter to the predefined prefix URL in the template.</li> <li><code>catalog</code>: Refers to a previously created catalog button that allows for the customer to return a full product catalog.</li> </ul> </td></tr><tr class="row_2"><td><p><code>parameters</code></p> <i style="color:lightgrey;padding-left:5px">array of objects</i></td><td><p><strong>Required when <code>type=button</code>.</strong></p> <p>Array of <a href="#parameter-object"><code>parameter</code> objects</a> with the content of the message.</p> <p>For components of type=button, see the <a href="#button-parameter-object"><code>button</code> parameter object</a>.</p> </td></tr><tr class="row_3 _5m29"><td><p><code>index</code></p> </td><td><p><b>Required when <code>type=button</code>. Not used for the other types. </b></p><p>Position index of the button. You can have up to 10 buttons using index values of 0 to 9.</p> </td></tr></tbody></table></div></div><h4 id="parameter-object">Parameter Object</h4> <div><div class="_57-c"><table class="_4-ss _5k9x"><thead><th style="width:30%">Name</th><th>Description</th></thead><tbody class="_5m37" id="u_0_8_HV"><tr class="row_0"><td><p><code>type</code></p> </td><td><p><strong>Required.</strong></p> <p>Describes the <code>parameter</code> type.<br /> <strong>Values:</strong> <code>text</code>, <code>currency</code>, <code>date_time</code>, <code>image</code>, <code>document</code>, <code>video</code></p> <br /><p>Example of a <code>parameter</code> object with a <code>text</code> value:</p> <pre class="_5s-8 prettyprint lang-code" style=""> { "type": "text", "text": "Customer" } </pre><br /><p>Example of a <code>parameter</code> object with a media type value of <code>document</code>:</p> <pre class="_5s-8 prettyprint lang-code" style=""> { "type": "document", "document":{ "id": "doc_id", "filename": "doc_name" } } </pre><p>This is also known as a <a href="https://developers.facebook.com/docs/whatsapp/api/messages/message-templates/media-message-templates">Media message template</a> and they only support PDF documents.</p> <br /><p>For more information about <code>currency</code> and <code>date_time</code>, see the <a href="https://developers.facebook.com/docs/whatsapp/api/messages/message-templates#local">Localizable Parameters</a> section.</p> </td></tr></tbody></table></div></div><h4 id="button-paramter-object">Button Type</h4> <p>Inside the <a href="#components-object"><code>components</code> object</a>, you can set <code>type</code> to <code>button</code>. These are the button parameters:</p> <div class="_57-c"><table class="_4-ss _5k9x"><thead><th style="width:30%">Name</th><th>Description</th></thead><tbody class="_5m37" id="u_0_9_dQ"><tr class="row_0"><td><p><code>sub_type</code></p> </td><td><p><strong>Required.</strong></p> <p>Type of button being created.<br /> <strong>Values:</strong> <code>quick_reply</code>, <code>url</code>, <code>copy_code (available from 2.49 and onwards)</code></p> </td></tr><tr class="row_1 _5m29"><td><p><code>index</code></p> </td><td><p><strong>Required.</strong></p> <p>Position index of the button. You can have up to 10 buttons using index values of <code>0-9</code>.</p> </td></tr><tr class="row_2"><td><p><code>parameters</code></p> </td><td><p><strong>Required.</strong></p> <p>The parameters for the button, which are set at creation time in your Business Manager. Include the following parameters:</p> <ul> <li><code>type</code> (Required): Indicates the type of parameter for the button. Supported values are <code>payload</code> , <code>text</code> and <code>coupon_code</code>.</li> <li><code>payload</code> (Required for <code>quick_reply</code> buttons): Developer-defined payload that will be returned when the button is clicked in addition to the display text on the button.</li> <li><code>text</code> (Required for <code>url</code> buttons): Developer provided suffix that will be appended to a previously created dynamic URL button.</li> <li><code>coupon_code</code> (Required for copy_code buttons) (available from 2.49 and onwards): Developer provided coupon code which gets copied when the copy code button is clicked.</li> </ul> </td></tr></tbody></table></div><p>Example of <code>button</code> type with sub_type <code>quick_reply</code>:</p> <pre class="_5s-8 prettyprint lang-code" style=""> { "type": "button", "sub_type": "quick_reply", "index": 0, "parameters": [{ "type": "payload", "payload": "Yes-Button-Payload" }] } </pre><p>Example of <code>button</code> type with sub_type <code>copy_code</code></p> <pre class="_5s-8 prettyprint lang-code" style=""> { "type": "button", "sub_type": "copy_code", "index": 0, "parameters": [{ "type": "coupon_code", "coupon_code": "DISCOUNT20" }] }</pre><h3 id="hsm-object">Hsm Object</h3> <div class="_57yz _57z1 _3-8p"><div class="_57y-"><p>The <code>hsm</code> object has been deprecated with <a href="/docs/whatsapp/on-premises/changelog#wa239"><code>v2.39</code> of the WhatsApp Business on-premises/reference</a>. Please use the <code>template</code> object instead.</p> </div></div><div class="_57-c"><table class="_4-ss _5k9x"><thead><th style="width:30%"> Name </th><th> Description </th></thead><tbody class="_5m37" id="u_0_a_g/"><tr class="row_0"><td><p><code>namespace</code></p> </td><td><p><strong>Required.</strong></p> <p>The namespace to be used. Beginning with <code>v2.2.7</code>, if the namespace does not match up to the <code>element_name</code>, the message fails to send.</p> </td></tr><tr class="row_1 _5m29"><td><p><code>element_name</code></p> </td><td><p><strong>Required.</strong></p> <p>The element name that indicates which template to use within the namespace. Beginning with <code>v2.2.7</code>, if the <code>element_name</code> does not match up to the namespace, the message fails to send.</p> </td></tr><tr class="row_2"><td><p><code>language</code></p> </td><td><p><strong>Required.</strong></p> <p>Allows for the specification of a deterministic language. See the <a href="#language">Language</a> section for more information.</p> <br /><p>This field used to allow for a <code>fallback</code> option, but this has been deprecated with <code>v2.27.8</code>.</p> </td></tr><tr class="row_3 _5m29"><td><p><code>localizable_params</code></p> </td><td><p><strong>Required.</strong></p> <p>This field is an array of values to apply to variables in the template. See the <a href="#local">Localizable Parameters</a> section for more information.</p> </td></tr></tbody></table></div><h3 id="interactive-object">Interactive Object</h3> <div><span><p>The <code>interactive</code> object generally contains 4 main components: <code>header</code>, <code>body</code>, <code>footer</code>, and <code>action</code>. Additionally, some of those components can contain one or more different objects:</p> <ul> <li>Inside <code>header</code>, you can nest <code>media</code> objects.</li> <li>Inside <code>action</code>, you can nest <code>section</code> and <code>button</code> objects.</li> </ul> <div class="_57-c"><table class="_4-ss _5k9x"><thead><th style="width:30%">Name</th><th>Description</th></thead><tbody class="_5m37" id="u_0_b_v9"><tr class="row_0"><td><p><code>type</code></p> <i style="color:lightgrey;padding-left:5px">string</i></td><td><p><strong>Required.</strong></p> <p>The type of interactive message you want to send. Supported values:</p> <ul> <li><code>list</code>: Use it for List Messages.</li> <li><code>button</code>: Use it for Reply Buttons.</li> <li><code>product</code>: Use it for Single-Product Messages.</li> <li><code>product_list</code>: Use it for Multi-Product Messages.</li> <li><code>catalog_message</code>: Use it for Catalog Messages.</li> <li><code>flow</code>: Use it for Flows Messages.</li> </ul> </td></tr><tr class="row_1 _5m29"><td><p><code>header</code></p> <i style="color:lightgrey;padding-left:5px">object</i></td><td><p><strong>Required for type <code>product_list</code>. Optional for other types.</strong></p> <p>Header content displayed on top of a message. You cannot set a <code>header</code> if your <code>interactive</code> object is of <code>product</code> type.</p> <br /><p>The <code>header</code> object contains the following fields:</p> <p style="padding-left:50px"><code>document</code><i style="color:lightgrey;padding-left:5px">object</i> – <b>Required if <code>type</code> is set to <code>document</code>.</b> Contains the <code>media</code> object with the document.</p><p style="padding-left:50px"><code>image</code><i style="color:lightgrey;padding-left:5px">object</i> – <b>Required if <code>type</code> is set to <code>image</code>.</b> Contains the <code>media</code> object with the image.</p><p style="padding-left:50px"><code>video</code><i style="color:lightgrey;padding-left:5px">object</i> – <b>Required if <code>type</code> is set to <code>video</code>.</b> Contains the <code>media</code> object with the video.</p><p style="padding-left:50px"><code>text</code><i style="color:lightgrey;padding-left:5px">string</i> – <b>Required if <code>type</code> is set to <code>text</code>.</b> Text for the header. Formatting allows emojis, but not markdown. Maximum length: 60 characters.</p><p style="padding-left:50px"><code>type</code><i style="color:lightgrey;padding-left:5px">string</i> – <b>Required.</b> The header type you would like to use. Supported values are: </p><p style="padding-left:75px"><code>text</code> – for List Messages, Reply Buttons, and Multi-Product Messages.</p><p style="padding-left:75px"><code>video</code> – for Reply Buttons.</p><p style="padding-left:75px"><code>image</code> – for Reply Buttons.</p><p style="padding-left:75px"><code>document</code> – for Reply Buttons.</p></td></tr><tr class="row_2"><td><p><code>body</code></p> <i style="color:lightgrey;padding-left:5px">object</i></td><td><p><strong>Optional for type <code>product</code>. Required for other message types.</strong></p> <p>An object with the body of the message.</p> <br /><p>The <code>body</code> object contains the following field:</p><p style="padding-left:50px"><code>text</code><i style="color:lightgrey;padding-left:5px">string</i> – <b>Required if body is present.</b> The content of the message. Emojis and markdown are supported. Maximum length: 1024 characters.</p></td></tr><tr class="row_3 _5m29"><td><p><code>footer</code></p> <i style="color:lightgrey;padding-left:5px">object</i></td><td><p><strong>Optional.</strong></p> <p>An object with the footer of the message.</p> <br /><p>The <code>footer</code> object contains the following field:</p><p style="padding-left:50px"><code>text</code><i style="color:lightgrey;padding-left:5px">string</i> – <b>Required if footer is present.</b> The footer content. Emojis, markdown, and links are supported. Maximum length: 60 characters.</p></td></tr><tr class="row_4"><td><p><code>action</code></p> <i style="color:lightgrey;padding-left:5px">object</i></td><td><p><strong>Required.</strong></p> <p>An <code>action</code> object with what you want the user to perform after reading the message. See <a href="#action-object"><code>action</code> object</a> for full information.</p> </td></tr></tbody></table></div></span></div><h4 id="action-object">Action Object</h4> <div><span><div class="_57-c"><table class="_4-ss _5k9x"><thead><th style="width:30%">Name</th><th>Description</th></thead><tbody class="_5m37" id="u_0_c_mT"><tr class="row_0"><td><p><code>button</code></p> <i style="color:lightgrey;padding-left:5px">string</i></td><td><p><strong>Required for List Messages.</strong></p> <p>Button content. It cannot be an empty string and must be unique within the message. Emojis are supported, markdown is not. Maximum length: 20 characters.</p> </td></tr><tr class="row_1 _5m29"><td><p><code>buttons</code></p> <i style="color:lightgrey;padding-left:5px">object</i></td><td><p><strong>Required for Reply Button Messages.</strong></p> <p>A <code>button</code> object. The object can contain the following parameters:</p> <p style="padding-left:50px"><code>type</code> – The only supported option is <code>reply</code> for Reply Button Messages.</p><p style="padding-left:50px"><code>title</code> – Button title. It cannot be an empty string and must be unique within the message. Emojis are supported, markdown is not. Maximum length: 20 characters.</p><p style="padding-left:50px"><code>id</code> – Unique identifier for your button. This ID is returned in the webhook when the button is clicked by the user. Maximum length: 256 characters. </p><br /><div class="_7aa"><span><p><strong>在您設定此編號時，開頭和末尾均不能有空格。</strong></p></span></div></td></tr><tr class="row_2"><td><p><code>sections</code></p> <i style="color:lightgrey;padding-left:5px">array of objects</i></td><td><p><strong>Required for List Messages and Multi-Product Messages.</strong></p> <p>Array of <code>section</code> objects. There is a minimum of 1 and maximum of 10. See <a href="#section-object"><code>section</code> object</a>.</p> </td></tr><tr class="row_3 _5m29"><td><p><code>catalog_id</code></p> <i style="color:lightgrey;padding-left:5px">string</i></td><td><p><strong>Required for Single-Product Messages and Multi-Product Messages.</strong></p> <p>Unique identifier of the Facebook catalog linked to your WhatsApp Business Account. This ID can be retrieved via Commerce Manager.</p> </td></tr><tr class="row_4"><td><p><code>product_retailer_id</code></p> <i style="color:lightgrey;padding-left:5px">string</i></td><td><p><strong>Required for Single-Product Messages and Multi-Product Messages.</strong></p> <p>Unique identifier of the product in a catalog. <strong>Maximum 100 characters for both Single-Product and Multi-Product messages.</strong></p> <br /><p>To get this ID, go to <a href="https://business.facebook.com/commerce/">Commerce Manager</a>, select your Facebook Business account, and you will see a list of shops connected to your account. Click the shop you want to use. On the left-side panel, click <strong>Catalog</strong> > <strong>Items</strong>, and find the item you want to mention. The ID for that item is displayed under the item's name.</p> </td></tr><tr class="row_5 _5m29"><td><p><code>mode</code></p> <i style="color:lightgrey;padding-left:5px">string</i></td><td><p><strong>Optional for Flows Messages.</strong></p> <p>The current mode of the Flow, either <code>draft</code> or <code>published</code>.</p> <br /><p>Default: <code>published</code></p> </td></tr><tr class="row_6"><td><p><code>flow_message_version</code></p> <i style="color:lightgrey;padding-left:5px">string</i></td><td><p><strong>Required for Flows Messages.</strong></p> <p>Must be <code>3</code>.</p> </td></tr><tr class="row_7 _5m29"><td><p><code>flow_token</code></p> <i style="color:lightgrey;padding-left:5px">string</i></td><td><p><strong>Required for Flows Messages.</strong></p> <p>A token that is generated by the business to serve as an identifier.</p> </td></tr><tr class="row_8"><td><p><code>flow_id</code></p> <i style="color:lightgrey;padding-left:5px">string</i></td><td><p><strong>Required for Flows Messages.</strong></p> <p>Unique identifier of the Flow provided by WhatsApp.</p> </td></tr><tr class="row_9 _5m29"><td><p><code>flow_cta</code></p> <i style="color:lightgrey;padding-left:5px">string</i></td><td><p><strong>Required for Flows Messages.</strong></p> <p>Text on the CTA button, eg. "Signup".</p> <br /><p>Maximum length: 20 characters (no emoji).</p> </td></tr><tr class="row_10"><td><p><code>flow_action</code></p> <i style="color:lightgrey;padding-left:5px">string</i></td><td><p><strong>Optional for Flows Messages.</strong></p> <p><code>navigate</code> or <code>data_exchange</code>. Use <code>navigate</code> to predefine the first screen as part of the message. Use <code>data_exchange</code> for advanced use-cases where the first screen is provided by <a href="/docs/whatsapp/flows/guides/implementingyourflowendpoint">your endpoint</a>.</p> <br /><p>Default: <code>navigate</code></p> </td></tr><tr class="row_11 _5m29"><td><p><code>flow_action_payload</code></p> <i style="color:lightgrey;padding-left:5px">object</i></td><td><p><strong>Optional for Flows Messages.</strong></p> <p>Required only if <code>flow_action</code> is <code>navigate</code>. The object can contain the following parameters:</p> <p style="padding-left:50px"><code>screen</code><i style="color:lightgrey;padding-left:5px">string</i> – <b>Required.</b> The <code>id</code> of the first screen of the Flow.</p><p style="padding-left:50px"><code>data</code><i style="color:lightgrey;padding-left:5px">object</i> – <b>Optional.</b> The input data for the first screen of the Flow. Must be a non-empty object.</p></td></tr></tbody></table></div><h4 id="section-object">Section Object</h4> <div class="_57-c"><table class="_4-ss _5k9x"><thead><th style="width:30%">Name</th><th>Description</th></thead><tbody class="_5m37" id="u_0_d_ee"><tr class="row_0"><td><p><code>title</code></p> <i style="color:lightgrey;padding-left:5px">string</i></td><td><p><strong>Required if the message has more than one <code>section</code>.</strong></p> <p>Title of the section. Maximum length: 24 characters.</p> </td></tr><tr class="row_1 _5m29"><td><p><code>rows</code></p> <i style="color:lightgrey;padding-left:5px">array of objects</i></td><td><p><strong>Required for List Messages.</strong></p> <p>Contains a list of row objects. Limited to 10 rows across all sections.</p> <br /><p>Each <code>row</code> object contains the following fields:</p> <p style="padding-left:50px"><code>title</code><i style="color:lightgrey;padding-left:5px">string</i> – <b>Required.</b> Maximum length: 24 characters.</p><p style="padding-left:50px"><code>ID</code><i style="color:lightgrey;padding-left:5px">string</i> – <b>Required.</b> Maximum length: 200 characters.</p><p style="padding-left:50px"><code>description</code><i style="color:lightgrey;padding-left:5px">string</i> – <b>Optional.</b> Maximum length: 72 characters.</p></td></tr><tr class="row_2"><td><p><code>product_items</code></p> <i style="color:lightgrey;padding-left:5px">array of objects</i></td><td><p><strong>Required for Multi-Product Messages.</strong></p> <p>Array of <code>product</code> objects. There is a minimum of 1 product per section and a maximum of 30 products across all sections.</p> <br /><p>Each <code>product</code> object contains the following field:</p> <p style="padding-left:50px"><code>product_retailer_id</code><i style="color:lightgrey;padding-left:5px">string</i> – <b>Required for Multi-Product Messages.</b> Unique identifier of the product in a catalog. To get this ID, go to <a href="https://business.facebook.com/commerce/" target="_blank">Commerce Manager</a>, select your account and the shop you want to use. Then, click <b>Catalog</b> > <b>Items</b>, and find the item you want to mention. The ID for that item is displayed under the item's name.</p></td></tr></tbody></table></div></span></div><h3 id="request">Examples</h3> <p>Audio messages:</p> <pre class="_5s-8 prettyprint lang-code" style=""> POST /v1/messages { "recipient_type": "individual", "to": "whatsapp-id", "type": "audio", "audio": { "id": "<i>your-media-id</i>", } } </pre><p>Document messages, using <code>filename</code>:</p> <pre class="_5s-8 prettyprint lang-code" style=""> POST /v1/messages { "recipient_type": "individual", "to": "whatsapp-id", "type": "document", "document": { "id": "<i>your-media-id</i>", "filename": "<i>your-document-filename</i>" } } </pre><p>Document messages, using <code>link</code>:</p> <pre class="_5s-8 prettyprint lang-code" style=""> POST /v1/messages { "recipient_type": "individual", "to": "whatsapp-id", "type": "document", "document": { "link": "http(s)://<i>the-url</i>" "provider": { "name" : "<i>provider-name</i>" } } } </pre><p>Video messages, using <code>link</code>:</p> <pre class="_5s-8 prettyprint lang-code" style=""> POST /v1/messages { "recipient_type": "individual", "to": "whatsapp-id", "type": "video", "video": { "link": "http(s)://<i>the-url</i>" "provider": { "name" : "<i>provider-name</i>" } } } } </pre><p>Text messages:</p> <pre class="_5s-8 prettyprint lang-code" style="">POST /v1/messages { "recipient_type": "individual", "to": "whatsapp-id", "type": "text", "text": { "body": "<i>your-message-content</i>" } } </pre><p>Interactive messages (lists):</p> <pre class="_5s-8 prettyprint lang-code" style="">POST /v1/messages { "recipient_type": "individual", "to": "whatsapp-id", "type": "interactive", "interactive":{ "type": "list", "header": { "type": "text", "text": "your-header-content-here" }, "body": { "text": "your-text-message-content-here" }, "footer": { "text": "your-footer-content-here" }, "action": { "button": "cta-button-content-here", "sections":[ { "title":"your-section-title-content-here", "rows": [ { "id":"unique-row-identifier-here", "title": "row-title-content-here", "description": "row-description-content-here", } ] }, { "title":"your-section-title-content-here", "rows": [ { "id":"unique-row-identifier-here", "title": "row-title-content-here", "description": "row-description-content-here", } ] }, ... ] } } } </pre><p>Interactive messages (reply buttons):</p> <pre class="_5s-8 prettyprint lang-code" style="">POST /v1/messages { "recipient_type": "individual", "to": "whatsapp-id", "type": "interactive", "interactive": { "type": "button", "header": { # optional "type": "text" | "image" | "video" | "document", "text": "your text" # OR "document": { "id": "your-media-id", "filename": "some-file-name" } # OR "document": { "link": "the-provider-name/protocol://the-url", "provider": { "name": "provider-name", }, "filename": "some-file-name" }, # OR "video": { "id": "your-media-id" } # OR "video": { "link": "the-provider-name/protocol://the-url", "provider": { "name": "provider-name" } } # OR "image": { "id": "your-media-id" } # OR "image": { "link": "http(s)://the-url", "provider": { "name": "provider-name" } } }, # end header "body": { "text": "your-text-body-content" }, "footer": { # optional "text": "your-text-footer-content" }, "action": { "buttons": [ { "type": "reply", "reply": { "id": "unique-postback-id", "title": "First Button’s Title" } }, { "type": "reply", "reply": { "id": "unique-postback-id", "title": "Second Button’s Title" } } ] } # end action } # end interactive } </pre><p>Interactive messages (Multi and Single-Product Messages):</p> <pre class="_5s-8 prettyprint lang-code" style="">{ "recipient_type": "individual", "to" : "{{Recipient-WA-ID}}", "type": "interactive", "interactive": { "type": "product", "body": { "text": "body text" }, "footer": { "text": "footer text" }, "action": { " _id": "catalog-ID", "product_retailer_id": "product-ID" } } } </pre><p>Interactive messages (Multi-Product Messages):</p> <pre class="_5s-8 prettyprint lang-code" style="">{ "recipient_type": "individual", "to" : "whatsapp-id", "type": "interactive", "interactive": { "type": "product_list", "Header":{ "type": "text", "text": "text-header-content" }, "body":{ "text": "text-body-content" }, "footer":{ "text":"text-footer-content" }, "action":{ "catalog_id":"catalog-id", "sections": [ { "title": "section-title", "product_items": [ { "product_retailer_id": "product-SKU-in-catalog" }, { "product_retailer_id": "product-SKU-in-catalog" }, ... ]}, { "title": "the-section-title", "product_items": [ { "product_retailer_id": "product-SKU-in-catalog" } ... ]}, ... ] }, } } </pre><p>Interactive messages (Catalog Messages):</p> <pre class="_5s-8 prettyprint lang-code" style="">{ "recipient_type": "individual", "to" : "whatsapp-id", "type": "interactive", "interactive": { "type": "catalog_message", "body":{ "text": "text-body-content" }, "footer":{ "text":"text-footer-content" }, "action":{ "name": "catalog_message", "parameters":{ "thumbnail_product_retailer_id": "product-SKU-in-catalog" } }, } } </pre><p>Interactive messages (Flows):</p> <pre class="_5s-8 prettyprint lang-code" style="">{ "recipient_type": "individual", "to": "{{Recipient-WA-ID}}", "type": "interactive", "interactive": { "type": "flow", "header": { "type": "text", "text": "Flow message header" }, "body": { "text": "Flow message body" }, "footer": { "text": "Flow message footer" }, "action": { "name": "flow", "parameters": { "flow_message_version": "3", "flow_token": "AQAAAAACS5FpgQ_cAAAAAD0QI3s", "flow_id": "<FLOW_ID>", "flow_cta": "Book!", "flow_action": "navigate", "flow_action_payload": { "screen": "<SCREEN_ID>", "data": { # optional "user_name": "name", "user_age": 25 } } } } } }</pre><p>The following shows an example of <code>payload</code> in a response; the meta and error objects are omitted for brevity.</p> <pre class="_5s-8 prettyprint lang-code" style=""> { "messages": [{ "id": "<i>message-id</i>" }] } </pre><p>If the request is successful, you receive a response with a message ID. If the request returns an <code>errors</code> section, check the originating message and correct the errors before resending the request. For more information about errors, see <a href="/docs/whatsapp/on-premises/errors#error">WhatsApp Business on-premises/reference Client Error Codes</a> and <a href="/docs/whatsapp/on-premises/errors#http">HTTP Status Codes</a>.</p> <div class="_57yz _57z1 _3-8p"><div class="_57y-"><p>Applies to businesses in Brazil, Colombia, and Singapore, starting September 12, 2023. Applies to all businesses starting October 12, 2023.</p> </div></div><p>If the request is held for quality assessment, the response will contain a <code>message_status</code> property with a message indicating that the message was not sent immediately and will be sent or dropped after quality has been validated. <em>This property will only exist if the message is held.</em></p> <pre class="_5s-8 prettyprint lang-code" style=""> { "messages": [{ "id": "<i>message-id</i>", "message_status": "Message has been held because quality assessment is pending", }] } </pre></div></div><div class="_4-u2 _57mb _1u44 _3fw6 _4-u8"><div class="_4-u3 _588p"><h2 id="formatting">Formatting in Text Messages</h2> <p>WhatsApp allows some formatting in messages. To format all or part of a message, use these formatting symbols:</p> <div class="_57-c"><table class="_4-ss _5k9x"><thead><th>Formatting</th><th>Symbol</th><th>Example</th></thead><tbody class="_5m37" id="u_0_e_Vk"><tr class="row_0"><td><p><strong>Bold</strong></p> </td><td><p>Asterisk (*)</p> </td><td><p>Your total is *$10.50*.</p> </td></tr><tr class="row_1 _5m29"><td><p><em>Italics</em></p> </td><td><p>Underscore (_)</p> </td><td><p>Welcome to _WhatsApp_!</p> </td></tr><tr class="row_2"><td><s>Strike-through</s></td><td><p>Tilde (~)</p> </td><td><p>This is ~better~ best!</p> </td></tr><tr class="row_3 _5m29"><td><p><code>Code</code></p> </td><td><p>Three backticks (```)</p> </td><td><p>```print 'Hello World';```</p> </td></tr></tbody></table></div></div></div><div class="_4-u2 _57mb _1u44 _3fw6 _4-u8"><div class="_4-u3 _588p"><h2>Performance</h2> <p>In this context, performance represents the number of messages that can be sent in any given second using the WhatsApp Business on-premises/reference client. The maximum achievable performance depends on a variety of factors, the most important factor being your client setup choice and whether a message is being sent to a new user or an existing user —encryption sessions setup take a little longer when messaging a new user.</p> <div class="_57-c"><table class="_4-ss _5k9x"><thead><th>Client Setup</th><th>Supported Text Messages Per Second</th></thead><tbody class="_5m37" id="u_0_f_Bv"><tr class="row_0"><td><p>Single Shard</p> </td><td><p>70</p> </td></tr><tr class="row_1 _5m29"><td><p>Multi Shard (32 shards)</p> </td><td><p>250</p> </td></tr></tbody></table></div></div></div><div class="_4-u2 _57mb _1u44 _3fw6 _4-u8"><div class="_4-u3 _588p"><h2 id="faq">FAQ</h2> <div class="_1d--" id="faq_550341502008168"><div class="clearfix" role="presentation"><a href="#faq_550341502008168" class="_1d_0" aria-controls="550341502008168" aria-expanded="false" role="button">我的訊息送達率為什麼不是 100%？<span class="_1d_5"></span></a></div><div class="_1d-_ _1d_4"><div class="_3-8x"><p class="_1d_7"><strong>備註：</strong>請勿使用 WhatsApp Business API 向同一位傳送對象重複傳送相同訊息。</p><p class="_1d_7">訊息送達率不是 100% 的原因有很多種。其中一些常見情況包括：用戶的網絡斷斷續續、用戶在一段時間內沒有任何活動，或建立 <a href="/docs/whatsapp/message-templates/creation#per-user-marketing-template-message-limits">優質用戶體驗</a>。</p><p class="_1d_7"><em>可以</em>透過 WhatsApp 送達的訊息<em>會</em>有非常高的送達率。可是，也有很多原因會導致訊息傳送失敗。您可以監察回呼，以了解訊息的具體狀態。由於您<em>無法</em>存取最後送達狀態，而再次傳送訊息<em>可能</em>反而會產生不同成效，因此這方式有別於短訊等其他訊息傳送方式。</p><p class="_1d_7">訊息可能會因為用戶手機停機、沒電，或用戶在遺失手機後更換新手機並停用 SIM 卡，而無法送達至用戶。另此，企業的用戶端網絡連線功能也有可能出錯，系統也有可能無法送達回呼（Webhooks）。您可使用此 <code>health</code> 節點監察這些狀況。只需開啟伺服器接收回呼，即可知道訊息有否成功進入 WhatsApp 伺服器雲端。</p><p class="_1d_7">當用戶重新連接至網絡時，您之前所傳送的所有訊息都將會送達至他們。對用戶而言，重複收到內容相同的訊息會令體驗欠佳。他們較有可能會封鎖或投訴您，而您亦較有可能會被停權。</p><p class="_1d_7">如果您在傳送訊息後收到了來自 API 的訊息編號，則代表您已經完成可做的操作來傳送此訊息。請勿向同一位傳送對象重複傳送相同內容。</p><p class="_1d_7">如果您發現送達率長期偏低，請提交支援工作單至 <a href="/docs/whatsapp/report-issue">直接支援服務</a>。</p></div><div class="clearfix"><div class="lfloat _ohe"><div id="u_0_g_aN"></div></div><div class="rfloat _ohf"><a class="_50f3 _39g5" href="#faq_550341502008168"><span class="_50f8 _50f3">固定連結</span></a></div></div></div></div><div class="_1d--" id="faq_1536348526473805"><div class="clearfix" role="presentation"><a href="#faq_1536348526473805" class="_1d_0" aria-controls="1536348526473805" aria-expanded="false" role="button">訊息會保存在 WhatsApp 中多久？<span class="_1d_5"></span></a></div><div class="_1d-_ _1d_4"><div class="_3-8x"><p class="_1d_7">當您傳送訊息時，只要您獲得訊息編號，便代表系統已將該訊息要求儲存在資料庫中。WhatsApp Business API 用戶端會不斷嘗試傳送該訊息，直至收到 WhatsApp 伺服器的確認為止。這個過程不設任何結束期限。然後，WhatsApp 伺服器會嘗試將該訊息傳送至用戶的手機。如果用戶的手機不在線，則系統會將訊息存儲在 WhatsApp 伺服器 30 天，然後將之捨棄。</p></div><div class="clearfix"><div class="lfloat _ohe"><div id="u_0_h_Db"></div></div><div class="rfloat _ohf"><a class="_50f3 _39g5" href="#faq_1536348526473805"><span class="_50f8 _50f3">固定連結</span></a></div></div></div></div><div class="_1d--" id="faq_1731118056945893"><div class="clearfix" role="presentation"><a href="#faq_1731118056945893" class="_1d_0" aria-controls="1731118056945893" aria-expanded="false" role="button">我可以調整訊息格式嗎？<span class="_1d_5"></span></a></div><div class="_1d-_ _1d_4"><div class="_3-8x"><p class="_1d_7">可以！WhatsApp 允許您為訊息的所選文字使用粗體、斜體、刪除線或等寬字體。</p></div><div class="clearfix"><div class="lfloat _ohe"><div id="u_0_i_95"></div></div><div class="rfloat _ohf"><a class="_50f3 _39g5" href="#faq_1731118056945893"><span class="_50f8 _50f3">固定連結</span></a></div></div></div></div><div class="_1d--" id="faq_1874919319191147"><div class="clearfix" role="presentation"><a href="#faq_1874919319191147" class="_1d_0" aria-controls="1874919319191147" aria-expanded="false" role="button">我可以如何知道用戶有否封鎖我的企業？<span class="_1d_5"></span></a></div><div class="_1d-_ _1d_4"><div class="_3-8x"><p class="_1d_7">您目前無法知道有多少用戶，或哪些用戶已查看您的企業。獲取此資訊的最佳方法是偵聽狀態回調；如果您沒有收到 <code>delivered</code> 狀態，則代表用戶已封鎖貴公司，或者用戶沒有連接至網絡。如需更多資訊，請參閱 <a href="/docs/whatsapp/webhooks">Webhooks</a> 文件。</p><p class="_1d_7">如果用戶已封鎖貴公司，聯絡人 API 會繼續傳回內容，以表示該手機號碼是有效的 WhatsApp 用戶。然而，在您傳送訊息時，該則訊息將永遠不會送達。如果是付費訊息，則您無需付費。</p></div><div class="clearfix"><div class="lfloat _ohe"><div id="u_0_j_Ay"></div></div><div class="rfloat _ohf"><a class="_50f3 _39g5" href="#faq_1874919319191147"><span class="_50f8 _50f3">固定連結</span></a></div></div></div></div><div class="_1d--" id="faq_173242556636267"><div class="clearfix" role="presentation"><a href="#faq_173242556636267" class="_1d_0" aria-controls="173242556636267" aria-expanded="false" role="button">系統能否保證按順序送達訊息？<span class="_1d_5"></span></a></div><div class="_1d-_ _1d_4"><div class="_3-8x"><p class="_1d_7">不能，我們無法保證訊息的送達順序會與它們的傳送順序相同。如果訊息排序對您的使用案例十分重要，則我們建議您先偵聽第一則訊息的送達回調，然後再觸發第二則訊息。</p></div><div class="clearfix"><div class="lfloat _ohe"><div id="u_0_k_i0"></div></div><div class="rfloat _ohf"><a class="_50f3 _39g5" href="#faq_173242556636267"><span class="_50f8 _50f3">固定連結</span></a></div></div></div></div><div class="_1d--" id="faq_230167687740110"><div class="clearfix" role="presentation"><a href="#faq_230167687740110" class="_1d_0" aria-controls="230167687740110" aria-expanded="false" role="button">我是否需要在要求中設定特定的標題？<span class="_1d_5"></span></a></div><div class="_1d-_ _1d_4"><div class="_3-8x"><p class="_1d_7">使用 <code>messages</code> 節點時，您需要將 <code>Content-Type</code> 標題設定為 <code>application/json</code>，以便 WhatsApp Business API 用戶端正確地解析訊息正文。另外，您亦需要設定 <code>Authorization</code> 標題，而且它必須包含一個未過期的存取憑證。請參閱<a href="/docs/whatsapp/api/users/login">登入和身份驗證</a>文件，以了解如何獲取憑證，以及如何查看它的有效期。</p></div><div class="clearfix"><div class="lfloat _ohe"><div id="u_0_l_MH"></div></div><div class="rfloat _ohf"><a class="_50f3 _39g5" href="#faq_230167687740110"><span class="_50f8 _50f3">固定連結</span></a></div></div></div></div><div class="_1d--" id="faq_715120295540784"><div class="clearfix" role="presentation"><a href="#faq_715120295540784" class="_1d_0" aria-controls="715120295540784" aria-expanded="false" role="button">如果我需要在 24 小時後傳送客戶服務回覆訊息，我該怎樣處理此類個案？<span class="_1d_5"></span></a></div><div class="_1d-_ _1d_4"><div class="_3-8x"><p class="_1d_7">在某些情況下，您可能需要更多時間來處理顧客的查詢，或者您只能在 24 小時後回覆其訊息。我們建議您建立訊息範本，以用於下列兩個用途：</p><ul class="uiList _4of _4kg"><li><div class="fcb">將結果傳送給用戶，或者</div></li><li><div class="fcb">提醒用戶作出回覆，以啟動客戶服務期限。</div></li></ul><p class="_1d_7">在這兩種情況中，請務必盡可能為訊息範本提供最多的背景資訊。例如：</p><ul class="uiList _4of _4kg"><li><div class="fcb">「{{1}}，您好！關於您先前回報的問題，我們很遺憾地通知您 {{2}}。如有任何不便之處，敬請原諒。」</div></li><li><div class="fcb">您的問題單已有所更新。如果您想繼續使用支援服務，請回覆。」</div></li></ul></div><div class="clearfix"><div class="lfloat _ohe"><div id="u_0_m_se"></div></div><div class="rfloat _ohf"><a class="_50f3 _39g5" href="#faq_715120295540784"><span class="_50f8 _50f3">固定連結</span></a></div></div></div></div></div></div><div class="_4-u2 _57mb _1u44 _3fw6 _4-u8"><div class="_4-u3 _588p"><h2>Learn more</h2> <ul> <li><a href="/docs/whatsapp/on-premises/reference/users/login">Login and Authentication documentation</a></li> <li><a href="/docs/whatsapp/on-premises/reference/contacts">Contacts documentation</a></li> <li><a href="/docs/whatsapp/on-premises/errors#error">WhatsApp Business on-premises/reference Client Error Codes</a></li> <li><a href="/docs/whatsapp/on-premises/reference/errors#http">HTTP Status Codes</a></li> </ul> </div></div></div></span><div class="_4-u2 _57mb _1u44 _4-u8"><div class="_4-u3 _588p _4_k"><fb:like href="https://developers.facebook.com/docs/whatsapp/on-premises/reference/messages/" layout="button_count" share="1"></fb:like></div></div><div id="developer_documentation_toolbar" data-referrer="developer_documentation_toolbar" data-click-area="toolbar"></div><script nonce="zNzjKiVy"> !function(f,b,e,v,n,t,s){if(f.fbq)return;n=f.fbq=function(){n.callMethod? n.callMethod.apply(n,arguments):n.queue.push(arguments)};if(!f._fbq)f._fbq=n; n.push=n;n.loaded=!0;n.version='2.0';n.queue=[];t=b.createElement(e);t.async=!0; 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