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href="https://www.o2.co.uk/shop/sim-cards/sim-only-deals"><span class="anchor_anchor__text__mldTb">Pay Monthly SIMs</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" data-testid="header" href="https://www.o2.co.uk/shop/sim-cards/pay-as-you-go#simtype=phone+big-bundles"><span class="anchor_anchor__text__mldTb">Pay As You Go SIMs</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" data-testid="header" href="https://www.o2.co.uk/shop/all-tariffs"><span class="anchor_anchor__text__mldTb">Tariffs</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" data-testid="header" href="https://www.o2.co.uk/international"><span class="anchor_anchor__text__mldTb">International</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" 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deals</span></a></li></ul></div><div><ul class="l3-category_l3-category__Ink2p"><li><div class="image-link_image-link__LWhsd"><div class="image-link_image-link__image__CoHvB"><a class="anchor_anchor__9lsw0 anchor_anchor--is-image__gMgW0 anchor_anchor--expand__Q2x6i anchor_anchor--decoration-none__pBJYb" data-testid="header" href="https://www.o2.co.uk/shop/brand/apple"><span class="anchor_anchor__text__mldTb"><img alt="" loading="lazy" width="384" height="60" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://storyblok.cdn.vmo2digital.co.uk/f/253875/384x60/d1155dd7f4/apple-storyblock-nav-bar-portal-page-copy-070325.png/m/384x0/filters:quality(75) 1x, https://storyblok.cdn.vmo2digital.co.uk/f/253875/384x60/d1155dd7f4/apple-storyblock-nav-bar-portal-page-copy-070325.png/m/828x0/filters:quality(75) 2x" 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src="https://storyblok.cdn.vmo2digital.co.uk/f/253875/384x60/eb95e177d0/vm-storyblock-nav-bar-portal-page-copy-070325.png/m/828x0/filters:quality(75)"/></span></a></div><div class="image-link_image-link__content__yGU8L"></div></div></li></ul></div></nav></div></div></div></div></div></li><li class="l1-navigation-item_mega-menu-navigation-item__0JfS_" data-dropdown="true"><div class="l1-navigation-category" data-category-uid="15ed6136-deca-4074-bd81-aae591f9b9f8"><div class="l1-navigation-item_mega-menu-navigation-item__link__ZpGZP mega-menu-navigation-item__link_after"><a class="anchor_anchor__9lsw0 anchor_anchor--color-inherit__XIkV_ anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" style="padding:var(--padding-l)" data-testid="header" data-category-trigger="true" href="https://www.o2.co.uk/why-o2"><span class="anchor_anchor__text__mldTb">Why O2</span></a></div><div class="l1-navigation-item_mega-menu-navigation-item__content__g39wq" data-category-content="true"><div class="section_section__92VX7 section_section--vertical-rhythm-sm__7IniU"><div class="section_section__container__DF7al"><div class="section_section__content__oEc00"><nav class="l2-navigation_mega-menu-navigation-category__QcWAD" tabindex="-1"><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Flexibility</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" data-testid="header" href="https://www.o2.co.uk/o2-switch-up"><span class="anchor_anchor__text__mldTb">O2 Switch up</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" data-testid="header" href="https://www.o2.co.uk/custom-plans"><span class="anchor_anchor__text__mldTb">O2 custom plans</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" data-testid="header" href="https://www.o2.co.uk/multisave"><span class="anchor_anchor__text__mldTb">Multisave</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" data-testid="header" href="https://www.o2recycle.co.uk/"><span class="anchor_anchor__text__mldTb">O2 Recycle</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" data-testid="header" href="https://www.o2.co.uk/help/device-and-sim-support/collection-and-delivery"><span class="anchor_anchor__text__mldTb">Click and collect</span></a></li></ul></div><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Perks</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" data-testid="header" href="https://www.o2.co.uk/extras"><span class="anchor_anchor__text__mldTb">O2 Extras</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" data-testid="header" href="https://www.o2.co.uk/virgin-media-o2"><span class="anchor_anchor__text__mldTb">Volt</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" data-testid="header" href="https://priority.o2.co.uk/"><span class="anchor_anchor__text__mldTb">Priority tickets and offers</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" data-testid="header" href="https://www.o2.co.uk/sponsorship/our-venues"><span class="anchor_anchor__text__mldTb">Perks at O2 venues</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" data-testid="header" href="https://payandgorewards.o2.co.uk/web/o2"><span class="anchor_anchor__text__mldTb">Pay As You Go Rewards</span></a></li></ul></div><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Services</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" data-testid="header" href="https://www.o2.co.uk/myo2"><span class="anchor_anchor__text__mldTb">Manage your account</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" data-testid="header" href="https://www.o2.co.uk/help/online-safety"><span class="anchor_anchor__text__mldTb">Keeping kids safe online</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" data-testid="header" href="https://www.o2.co.uk/inspiration"><span class="anchor_anchor__text__mldTb">Ideas and Inspiration</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" data-testid="header" href="https://www.o2.co.uk/shop/services"><span class="anchor_anchor__text__mldTb">Insurance</span></a></li></ul></div><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Connected</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" data-testid="header" href="https://www.o2.co.uk/coveragechecker"><span class="anchor_anchor__text__mldTb">Coverage checker</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" data-testid="header" href="https://www.o2.co.uk/connectivity/network-coverage"><span class="anchor_anchor__text__mldTb">Network coverage</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" data-testid="header" href="https://www.o2.co.uk/5g"><span class="anchor_anchor__text__mldTb">5G coverage</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" data-testid="header" href="https://www.o2.co.uk/connectivity/free-wifi"><span class="anchor_anchor__text__mldTb">O2 WiFi</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" data-testid="header" href="https://www.o2.co.uk/international/using-your-phone-abroad"><span class="anchor_anchor__text__mldTb">Using your phone abroad</span></a></li></ul></div><div><ul class="l3-category_l3-category__Ink2p"><li><div class="image-link_image-link__LWhsd"><div class="image-link_image-link__image__CoHvB"><img alt="" loading="lazy" width="256" height="119" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://storyblok.cdn.vmo2digital.co.uk/f/253875/256x119/1b7c33a355/volt-nav-image-256x119-110225.jpg/m/256x0/filters:quality(75) 1x, https://storyblok.cdn.vmo2digital.co.uk/f/253875/256x119/1b7c33a355/volt-nav-image-256x119-110225.jpg/m/640x0/filters:quality(75) 2x" src="https://storyblok.cdn.vmo2digital.co.uk/f/253875/256x119/1b7c33a355/volt-nav-image-256x119-110225.jpg/m/640x0/filters:quality(75)"/></div><div class="image-link_image-link__content__yGU8L"><p class="text_type__v30N3 text_type--color-dark__0EHW2 text_type--size-T300__Wj1PJ text_type--weight-medium__NAZhT">Live bigger with Volt</p><a class="anchor_anchor__9lsw0 anchor_anchor--is-image__gMgW0 anchor_anchor--expand__Q2x6i anchor_anchor--decoration-none__pBJYb" data-testid="header" href="https://www.o2.co.uk/virgin-media-o2"><span class="anchor_anchor__text__mldTb"><span class="text_type__v30N3 text_type--color-dark__0EHW2 text_type--size-T200__WBGSL">Discover extra benefits<span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-sm__XX6m6" role="img"><span class="icon_icon__host__huWBN"><svg data-testid="icon" data-name="FasChevronRight" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true"><path d="M310.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L242.7 256 73.4 86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z"></path></svg></span></span></span></span></a></div></div></li><li><div class="image-link_image-link__LWhsd"><div class="image-link_image-link__image__CoHvB"><img alt="O2 bubbles" loading="lazy" width="256" height="119" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://storyblok.cdn.vmo2digital.co.uk/f/253875/256x119/7ee873c27a/storyblock-navigation-4-170225.png/m/256x0/filters:quality(75) 1x, https://storyblok.cdn.vmo2digital.co.uk/f/253875/256x119/7ee873c27a/storyblock-navigation-4-170225.png/m/640x0/filters:quality(75) 2x" src="https://storyblok.cdn.vmo2digital.co.uk/f/253875/256x119/7ee873c27a/storyblock-navigation-4-170225.png/m/640x0/filters:quality(75)"/></div><div class="image-link_image-link__content__yGU8L"><p class="text_type__v30N3 text_type--color-dark__0EHW2 text_type--size-T300__Wj1PJ text_type--weight-medium__NAZhT">See all the reasons to choose O2</p><a class="anchor_anchor__9lsw0 anchor_anchor--is-image__gMgW0 anchor_anchor--expand__Q2x6i anchor_anchor--decoration-none__pBJYb" data-testid="header" href="https://www.o2.co.uk/why-o2"><span class="anchor_anchor__text__mldTb"><span class="text_type__v30N3 text_type--color-dark__0EHW2 text_type--size-T200__WBGSL">Why join O2?<span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-sm__XX6m6" role="img"><span class="icon_icon__host__huWBN"><svg data-testid="icon" data-name="FasChevronRight" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true"><path d="M310.6 233.4c12.5 12.5 12.5 32.8 0 45.3l-192 192c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3L242.7 256 73.4 86.6c-12.5-12.5-12.5-32.8 0-45.3s32.8-12.5 45.3 0l192 192z"></path></svg></span></span></span></span></a></div></div></li></ul></div></nav></div></div></div></div></div></li><li class="l1-navigation-item_mega-menu-navigation-item__0JfS_" data-dropdown="true"><div class="l1-navigation-category" data-category-uid="6d6cedc2-2b9f-4a8d-b4f9-a978f8cb5c0e"><div class="l1-navigation-item_mega-menu-navigation-item__link__ZpGZP mega-menu-navigation-item__link_after"><a class="anchor_anchor__9lsw0 anchor_anchor--color-inherit__XIkV_ anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" style="padding:var(--padding-l)" data-testid="header" data-category-trigger="true" href="https://www.o2.co.uk/help"><span class="anchor_anchor__text__mldTb">Help</span></a></div><div class="l1-navigation-item_mega-menu-navigation-item__content__g39wq" data-category-content="true"><div class="section_section__92VX7 section_section--vertical-rhythm-sm__7IniU"><div class="section_section__container__DF7al"><div class="section_section__content__oEc00"><nav class="l2-navigation_mega-menu-navigation-category__QcWAD" tabindex="-1"><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Help and support</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" data-testid="header" href="https://www.o2.co.uk/help/account"><span class="anchor_anchor__text__mldTb">Account</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" data-testid="header" href="https://www.o2.co.uk/help/products-and-services"><span class="anchor_anchor__text__mldTb">Products and services</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" data-testid="header" href="https://www.o2.co.uk/help/phones-sims-and-devices/"><span class="anchor_anchor__text__mldTb">Device guides</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" data-testid="header" href="https://www.o2.co.uk/help/network-and-international"><span class="anchor_anchor__text__mldTb">Network and international</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" data-testid="header" href="https://www.o2.co.uk/help/safety-and-security"><span class="anchor_anchor__text__mldTb">Safety and security</span></a></li></ul></div><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Most popular</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" data-testid="header" href="https://www.o2.co.uk/help/phones-and-devices/sims-and-numbers/activating-your-sim"><span class="anchor_anchor__text__mldTb">Activating your SIM</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" data-testid="header" href="https://www.o2.co.uk/help/phones-and-devices/sims-and-numbers/esim"><span class="anchor_anchor__text__mldTb">eSIM</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" data-testid="header" href="https://www.o2.co.uk/help/account/orders/how-to-track-your-order"><span class="anchor_anchor__text__mldTb">How to track your order</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" data-testid="header" href="https://www.o2.co.uk/help/account/billing-and-usage/payment-support"><span class="anchor_anchor__text__mldTb">Payment support</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" data-testid="header" href="https://www.o2.co.uk/help/account/billing-and-usage/understanding-your-bill"><span class="anchor_anchor__text__mldTb">Understanding your bill</span></a></li></ul></div><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Useful links</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" data-testid="header" href="https://stores.o2.co.uk/"><span class="anchor_anchor__text__mldTb">Store locator</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" data-testid="header" href="https://www.o2.co.uk/coveragechecker"><span class="anchor_anchor__text__mldTb">Network status</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" data-testid="header" href="https://www.o2.co.uk/help/phones-and-devices/returns-and-repairs"><span class="anchor_anchor__text__mldTb">Faulty device</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" data-testid="header" href="https://www.o2.co.uk/help/products-and-services/volt-virgin-media-o2"><span class="anchor_anchor__text__mldTb">Virgin Media O2</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" data-testid="header" href="https://www.o2.co.uk/help/safety-and-security/fraud-scams-and-unwanted-calls/fraud-on-your-o2-account"><span class="anchor_anchor__text__mldTb">Fraud help</span></a></li></ul></div><div><p class="text_type__v30N3 text_type--size-T200__WBGSL text_type--weight-medium__NAZhT text_type--margin-bottom__Aweu5">Contact us</p><ul class="l3-category_l3-category__Ink2p"><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" data-testid="header" href="https://community.o2.co.uk/"><span class="anchor_anchor__text__mldTb">O2 Community</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" data-testid="header" href="https://accounts.o2.co.uk/auth"><span class="anchor_anchor__text__mldTb">My O2 App</span></a></li><li><a class="anchor_anchor__9lsw0 anchor_anchor--size-sm__nxoMZ anchor_anchor--decoration-hover__v6zsN" data-testid="header" href="https://www.o2.co.uk/contactus"><span class="anchor_anchor__text__mldTb">Contact us</span></a></li></ul></div><div><ul class="l3-category_l3-category__Ink2p"><li><div class="image-link_image-link__LWhsd"><div class="image-link_image-link__image__CoHvB"><a class="anchor_anchor__9lsw0 anchor_anchor--is-image__gMgW0 anchor_anchor--expand__Q2x6i anchor_anchor--decoration-none__pBJYb" data-testid="header" href="https://community.o2.co.uk/"><span class="anchor_anchor__text__mldTb"><img alt="" loading="lazy" width="230" height="250" decoding="async" data-nimg="1" style="color:transparent" srcSet="https://storyblok.cdn.vmo2digital.co.uk/f/253875/230x250/0b1f0f7003/global-nav-community-image-230724.jpg/m/256x0/filters:quality(75) 1x, https://storyblok.cdn.vmo2digital.co.uk/f/253875/230x250/0b1f0f7003/global-nav-community-image-230724.jpg/m/640x0/filters:quality(75) 2x" src="https://storyblok.cdn.vmo2digital.co.uk/f/253875/230x250/0b1f0f7003/global-nav-community-image-230724.jpg/m/640x0/filters:quality(75)"/></span></a></div><div class="image-link_image-link__content__yGU8L"></div></div></li></ul></div></nav></div></div></div></div></div></li></ul></div><div class="megamenu_mega-menu__sidenav__LqO2y fade-in" data-sidenav="true"><ul id="mega-menu-side-navigation" class="side-navigation_mega-menu-side-navigation__8kaqJ"><button class="side-navigation-item_mega-menu-side-navigation-item__trigger__tklFN"><div class="side-navigation-item_mega-menu-side-navigation-item__trigger-icon__kGLUu"><span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-md__LsEfe" role="img"><span class="icon_icon__host__huWBN"><svg data-testid="icon" data-name="FasChevronDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true"><path d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"></path></svg></span></span></div>Shop</button><button class="side-navigation-item_mega-menu-side-navigation-item__trigger__tklFN"><div class="side-navigation-item_mega-menu-side-navigation-item__trigger-icon__kGLUu"><span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-md__LsEfe" role="img"><span class="icon_icon__host__huWBN"><svg data-testid="icon" 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class="media-banner_media-banner__media__vyn36" data-testid="media-banner-image"><picture data-testid="responsive-image" class="responsive-image_responsive-image__wH8sg responsive-image_responsive-image--cover__wCTgB"><source srcSet="https://storyblok.cdn.vmo2digital.co.uk/f/253875/2000x410/266397051f/my-network-headersuper-xl-2000.jpg" media="(width >= 90em)" width="2000" height="410"/><source srcSet="https://storyblok.cdn.vmo2digital.co.uk/f/253875/1440x410/5077b7414b/my-network-headersuper-lg-1440.jpg" media="(width >= 64em) and (width < 90em)" width="1440" height="410"/><source srcSet="https://storyblok.cdn.vmo2digital.co.uk/f/253875/991x410/b0c9e8d949/my-network-headersuper-md-991.jpg" media="(width >= 48em) and (width < 64em)" width="991" height="410"/><source srcSet="https://storyblok.cdn.vmo2digital.co.uk/f/253875/574x602/d1095a252c/my-network-headersuper-sm-574.jpg" media="(width <= 48em)" width="574" height="602"/><img class="responsive-image_responsive-image__img__Ejv29" src="https://storyblok.cdn.vmo2digital.co.uk/f/253875/574x602/d1095a252c/my-network-headersuper-sm-574.jpg" alt="Take"/></picture></div><div class="media-banner_media-banner__container__JJLyR"><div class="media-banner_media-banner__inner__3m4bn"><div class="media-banner_media-banner__content____gOD"><div><h1 class="text_type__v30N3 text_type--color-light__r6mGz text_type--size-T800__1F2Ej text_type--weight-light__68YeJ text_type--margin-bottom__Aweu5">My Network</h1><h2 class="text_type__v30N3 text_type--color-light__r6mGz text_type--size-T400__Vzy4M text_type--weight-light__68YeJ text_type--margin-bottom__Aweu5">Understand your network coverage</h2><div class="_content_15ey0_2 _content--color-light_15ey0_447"><p>Get status updates, report issues and test your data speeds.</p><p><br/></p><p><br/></p></div></div></div></div></div></div><div class="section_section__92VX7 section_section--vertical-rhythm-xl__ddnb6"><div class="section_section__container__DF7al"><div class="section_section__content__oEc00"><div data-testid="vertical-rhythm" class="vertical-rhythm_vertical-rhythm__fA_of"><div class="vertical-rhythm_vertical-rhythm__inner___lSD5 vertical-rhythm_vertical-rhythm__inner--gap-lg__woDv_"><div><h2 class="text_type__v30N3 text_type--size-T600__5PeuO text_type--weight-light__68YeJ">Understand your network coverage</h2></div><div><div class="_content_15ey0_2"><p>With the My Network app you can keep an eye on your coverage, wherever you are. Download the app and you’ll be able to:</p><ul><li><p>check the status of our network in your area – you don’t even need to enter your postcode</p></li><li><p>test your network speeds</p></li><li><p>report any issues with your service.</p></li></ul><p>It’s simple to use and means that you can check the network without having to visit the main site or even enter a postcode.</p></div></div><div><h1 class="text_type__v30N3 text_type--align-center__9Dsz0 text_type--size-T700__ZYdoi text_type--weight-light__68YeJ text_type--margin-bottom__Aweu5">Get the My Network app</h1></div><div><div class="_content_15ey0_2 _content--align-center_15ey0_439"><p>Whether you're on an iPhone, iPad or Android smartphone, you can download the My Network app now.</p></div></div><div></div><div class="grid_grid__BC2I7 grid_grid--columns-sm-1__I8_K1 grid_grid--columns-md-2__wk8YF grid_grid--columns-lg-2__g5AkO"><div data-testid="simplecard-container" class="card-simple_card__KQDUh"><div 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tablet</p></div></div></div><div class="card-simple_card__link-container__juYZQ"><div><a class="anchor_anchor__9lsw0 anchor_anchor--expand__Q2x6i anchor_anchor--icon__5ZarE anchor_anchor--icon-position-start__k6Glt" href="https://play.google.com/store/apps/details?id=uk.co.o2.android.mynetwork&hl=en"><span class="anchor_anchor__text__mldTb">Get the app</span><span class="anchor_anchor__icon__rJnZZ"><span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-md__LsEfe" role="img"><span class="icon_icon__host__huWBN"><span class="icon_icon__mask__NzeId" style="--_maskUrl:url(https://storyblok.cdn.vmo2digital.co.uk/f/253875/94x150/de940be6f1/angle-right.svg)"></span></span></span></span></a></div></div></div></div><div><h1 class="text_type__v30N3 text_type--align-center__9Dsz0 text_type--size-T800__1F2Ej text_type--weight-light__68YeJ">FAQs</h1></div><div class="accordion-group"><div id=":R66kpuuflja:" class="accordion_accordion__YvY1G"><button data-testid="accordion__trigger" class="accordion_accordion__trigger__qRSdG" aria-expanded="false" aria-controls=":R66kpuuflja:"><span class="accordion_accordion__title-wrapper__mKtFS"><span class="accordion_accordion__title__9HvO1">What is the My Network app?</span><span class="accordion_accordion__indicator__S4aNG"><span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-md__LsEfe" role="img"><span class="icon_icon__host__huWBN"><svg data-testid="icon" data-name="FasChevronDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true"><path d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"></path></svg></span></span></span></span></button><div data-testid="accordion__panel" role="region" class="accordion_accordion__panel__s3XgP" aria-labelledby=":R66kpuuflja:"><div data-testid="accordion__content" class="accordion_accordion__content__aQHxs"><div class="dynamo-accordion_accordion__child-wrapper___0ZvM"><div class="_content_15ey0_2"><p>The My Network app lets you check the status of our network at any UK postcode. So if we’re having any outages or issues in the area, you’ll be able to find out. Having problems with your coverage? You can use the app to let us know about any issues you’ve had. And you can test your upload and download speeds too.</p></div></div></div></div></div><div id=":Ra6kpuuflja:" class="accordion_accordion__YvY1G"><button data-testid="accordion__trigger" class="accordion_accordion__trigger__qRSdG" aria-expanded="false" aria-controls=":Ra6kpuuflja:"><span class="accordion_accordion__title-wrapper__mKtFS"><span class="accordion_accordion__title__9HvO1">How does O2 use the information I give?</span><span class="accordion_accordion__indicator__S4aNG"><span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-md__LsEfe" role="img"><span class="icon_icon__host__huWBN"><svg data-testid="icon" data-name="FasChevronDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true"><path d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"></path></svg></span></span></span></span></button><div data-testid="accordion__panel" role="region" class="accordion_accordion__panel__s3XgP" aria-labelledby=":Ra6kpuuflja:"><div data-testid="accordion__content" class="accordion_accordion__content__aQHxs"><div class="dynamo-accordion_accordion__child-wrapper___0ZvM"><div class="_content_15ey0_2"><p>When you let us know about any problems with our coverage, we use the information to improve our network and understand how you use it.</p></div></div></div></div></div><div id=":Re6kpuuflja:" class="accordion_accordion__YvY1G"><button data-testid="accordion__trigger" class="accordion_accordion__trigger__qRSdG" aria-expanded="false" aria-controls=":Re6kpuuflja:"><span class="accordion_accordion__title-wrapper__mKtFS"><span class="accordion_accordion__title__9HvO1">Do I need to register?</span><span class="accordion_accordion__indicator__S4aNG"><span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-md__LsEfe" role="img"><span class="icon_icon__host__huWBN"><svg data-testid="icon" data-name="FasChevronDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true"><path d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"></path></svg></span></span></span></span></button><div data-testid="accordion__panel" role="region" class="accordion_accordion__panel__s3XgP" aria-labelledby=":Re6kpuuflja:"><div data-testid="accordion__content" class="accordion_accordion__content__aQHxs"><div class="dynamo-accordion_accordion__child-wrapper___0ZvM"><div class="_content_15ey0_2"><p>No. You don't need to sign in to use the app. </p></div></div></div></div></div><div id=":Ri6kpuuflja:" class="accordion_accordion__YvY1G"><button data-testid="accordion__trigger" class="accordion_accordion__trigger__qRSdG" aria-expanded="false" aria-controls=":Ri6kpuuflja:"><span class="accordion_accordion__title-wrapper__mKtFS"><span class="accordion_accordion__title__9HvO1">I’m still having problems with the network.</span><span class="accordion_accordion__indicator__S4aNG"><span class="icon_icon__y3g2d icon_icon--ratio-075__LnJ_R icon_icon--size-md__LsEfe" role="img"><span class="icon_icon__host__huWBN"><svg data-testid="icon" data-name="FasChevronDown" viewBox="0 0 512 512" xmlns="http://www.w3.org/2000/svg" role="img" aria-hidden="true"><path d="M233.4 406.6c12.5 12.5 32.8 12.5 45.3 0l192-192c12.5-12.5 12.5-32.8 0-45.3s-32.8-12.5-45.3 0L256 338.7 86.6 169.4c-12.5-12.5-32.8-12.5-45.3 0s-12.5 32.8 0 45.3l192 192z"></path></svg></span></span></span></span></button><div data-testid="accordion__panel" role="region" class="accordion_accordion__panel__s3XgP" aria-labelledby=":Ri6kpuuflja:"><div data-testid="accordion__content" class="accordion_accordion__content__aQHxs"><div class="dynamo-accordion_accordion__child-wrapper___0ZvM"><div class="_content_15ey0_2"><p>You might be able to fix the issue yourself. Try:</p><ul><li><p>turning Airplane Mode on, then off again</p></li><li><p>charging your battery – a low battery can affect how well your phone connects to the network</p></li><li><p>selecting the network manually in your settings, and making sure data is switched on</p></li><li><p>checking your device is running off the latest software version</p></li><li><p>checking your sim is 4G/5G enabled – if it’s not, you won’t be able to connect to our data network.</p></li></ul><p>If you’re having issues in different areas, try your sim in a different O2 device. If the problem stops, there’s an issue with your device. And if a different O2 sim works in your device, then there’s a problem with your sim.<br/><br/>If your device and sim seem to be okay, keep an eye on the My Network app. It can take up to an hour for updates to appear.<br/><br/>Need help with any of these tips? Check out our <a href="https://www.o2.co.uk/help/phones-sims-and-devices">internet and network coverage troubleshooter</a>. Just choose your device and follow the steps.<br/><br/>If it turns out that your device or sim is the problem, <a href="https://www.o2.co.uk/contactus">contact us</a> and we’ll be happy to help.</p></div></div></div></div></div></div></div></div></div></div></div><div class="section_section__92VX7 section_section--vertical-rhythm-xl__ddnb6"><div class="section_section__container__DF7al section_section__container--center__p5gCQ"><div class="section_section__content__oEc00"><a class="button_button__cKzIG" href="/help"><span class="button_button__text__OGyvS">View all help</span></a></div></div></div></div><footer class="dynamo-dynamic-page_page__footer__fgY9K"><div class="o2-footer_o2-footer__KNwX8"><div class="o2-footer_o2-footer__wrapper__CgS2J"><nav aria-label="Footer Links" class="o2-footer_o2-footer__navigation__7wtp_"><div class="o2-footer_o2-footer__navigation-links__LDqdJ o2-footer_o2-footer__navigation-links-col-1__kgtxq"><div 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