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role="region"> <div class="wpthemeControlBody wpthemeOverflowAuto wpthemeClear">   <div style="position:relative; z-index: 1;"> <div class="analytics.overlay" ></div> </div> <style> .idos-content__content ul.red-arrow li { background: url('/wps/wcm/connect/rta/4b274fe4-26a3-42db-a26b-8e14d8ddcd51/arrow-red-large.png?MOD=AJPERES&CACHEID=ROOTWORKSPACE.Z18_N004G041LOBR60AUHP2NT32000-4b274fe4-26a3-42db-a26b-8e14d8ddcd51-n6Skkjk') no-repeat left 7px !important; padding-left: 20px; } .tab-pane img{ width:100%; } .tab-pane #mission-and-vision-content .col { width: 100%; } .tab-pane .col { width: 33%; padding-bottom: 40px; min-height: 165px; float: left; } .tab-pane .col .wrap-icon { margin: 0px; padding: 0; width: 60px; height: 40px; vertical-align: top; float: left; } .tab-pane .col .wrap-data { width: 80%; padding: 0 0 0 10px; float: left; display: inline; } .tab-pane .wrap-data p { margin-top: 8px; } .inner__container-bg{ background-image:url(''); background-color: #52565a; } .bodDesc{ margin-top: 20px; padding: 10px 0; } .t-container p.extra-large { font-size: 24px; line-height: 26px; padding: 1.5rem 0 ; } /*complaint box*/ .tab-pane .complaint-row img{ max-width:100%; width:auto; } .complaint-row ul li { float: left; font-size: 14px; padding: 0 18px 0 10px; position: relative; text-align: center; width: 130px; min-height: 240px; margin-bottom: 10px; } .circles { border: 10px solid #171c8f; border-radius: 50%; height: 103px; line-height: 73px; margin: 0 auto 5px; position: relative; text-align: center; width: 103px; } .number { background: #171c8f none repeat scroll 0 0; border-radius: 50px; color: #fff; font-family: arial; font-weight: bold; height: 25px; left: -11px; line-height: 20px; padding-top: 2px; position: absolute; text-align: center; top: -7px; width: 25px; } .service-container .row{ margin:0px; } .row.complaint-row { margin-left: 30px; } .complaint-box ul li p { font-size: 14px; } @media (min-width: 992px){ .tabs li { font-size: 1.8rem; } .t-container { padding-left:1rem; } #tab-complaint-handling .col-md-9 { width: 84%; } #tab-complaint-handling .col-md-3 { width: 15%; } } @media (max-width: 767px){ .tab-pane .col { width: 100%; padding-bottom: 20px; min-height: auto; } .circles{ margin: 0; } .complaint-row ul li{ width:auto; min-height:auto; text-align:initial; } #Timetables-Page table tr td, table tr th { padding: 8px!important; } } </style> <div class="inner__container marginT20"> <div class="inner__container-bg darkGreaybg" style=""></div> <div id="Timetables-Page" class="container-fluid"> <div class="container container-1200"> <div class="inner__t-col1 darkGreaybg"> <h2 class="n__h1 text-white">Our customers</h2> <p dir="ltr">The Customer Service Department strives to achieve excellence in customer service, providing an exceptional experience with high end business modes delivered through the latest technologies.</p> <p dir="ltr">It also strives to provide you and all our customers with needed information and instructions, introduce you to new services and respond to all your suggestions, complaints and aspirations in the most accurate and efficient way.</p> </div> <div class="clearfix"></div> </div> <div class="white-bg-container container-fluid"> <div class="container container-1200"> <div class="idos-content mt-lg-3"> <div class="white-bg left-overlay "> <div class="blue-con"> <ul class="nav nav-tabs tabs responsive-tabs darkGreaybg"><li><a data-toggle="tab" id="main-centre-tab" href="#tab-main-centre"> Main centre </a></li> <li><a data-toggle="tab" id="customer-goal-tab" href="#tab-customer-goal"> Customer goal </a></li> <li><a data-toggle="tab" id="complaint-handling-tab" href="#tab-complaint-handling"> Complaint handling </a></li> <li><a data-toggle="tab" id="activities-tab" href="#tab-activities"> Activities </a></li> <li><a data-toggle="tab" id="cust_ex_strategy-tab" href="#tab-cust_ex_strategy"> Customer Experience Strategy </a></li> </ul> <script> setTimeout(function() { $(".responsive-tabs li:first a").click(); },10); </script> </div> <div class="tab-content">  <div class="tab-pane" id="tab-main-centre"> <div class="t-container clearfix"> <div class="idos-content__content"> </div>  <div class="row idos-content__row"> <div class="col-md-3 col-xs-12 idos-content__heading"> The Main Customer Happiness Centre </div> <div class="col-md-9 col-xs-12 idos-content__content">  <p dir="ltr">The Main Centre is a state-of-the-art Customer Service and Happiness Centre designed according to the highest standards and latest technologies, always striving to deliver comprehensive services And in our continuous endeavour to provide you with the best services, and meet all your needs and aspirations through the latest high performing technologies in the most time efficient way, we developed the Services Procedures Manual covering all our services.<br /> <br /> The Centre is located on Marrakech street, Um AL Romool, Al Rashidiya, next to RTA Headquarters.</p>  </div> </div>   <div class="row idos-content__row"> <div class="col-md-3 col-xs-12 idos-content__heading"> The RTA Call Centre 8009090 </div> <div class="col-md-9 col-xs-12 idos-content__content">  <p dir="ltr">As part of the Madinati program, RTA Call Centre 8009090 handles all your inquiries, notifications, suggestions, requests, complaints and urgent notifications. It also handles transactional services such as vehicle registration and renewal. All calls are well managed by our multilingual highly skilled agents and registered in the daily log for internal improvement purposes.RTA Strives to provide you with timely, efficient and accurate information 24 hours a day. Just call 8009090 and we're at your service…</p>  </div> </div>   <div class="row idos-content__row"> <div class="col-md-3 col-xs-12 idos-content__heading"> Labaih </div> <div class="col-md-9 col-xs-12 idos-content__content">  <p dir="ltr">In order to better highlight all our service channels, the Customer Service Department launched Labaih Campaign aiming at introducing and reinforcing our various communication Channels.</p> <p dir="ltr">Phase 1 of the campaign focuses on spreading awareness through TV, radio and outdoor ads, while phase 2 focuses more on in-centre promotions, print and Social media.</p>  </div> </div>  </div> </div> <div class="tab-pane" id="tab-customer-goal"> <div class="t-container clearfix"> <div class="idos-content__content"> </div>  <div class="row idos-content__row"> <div class="col-md-3 col-xs-12 idos-content__heading"> Individuals </div> <div class="col-md-9 col-xs-12 idos-content__content">  <p dir="ltr"><img src="/wps/wcm/connect/rta/6aa6eaf2-30ac-4632-bdf8-7200dd2d941e/customer-goal-Individual-en.jpg?MOD=AJPERES&CACHEID=ROOTWORKSPACE.Z18_N004G041LOBR60AUHP2NT32000-6aa6eaf2-30ac-4632-bdf8-7200dd2d941e-nekF-Nt" alt="" /></p>  </div> </div>   <div class="row idos-content__row"> <div class="col-md-3 col-xs-12 idos-content__heading"> Corporate </div> <div class="col-md-9 col-xs-12 idos-content__content">  <p dir="ltr"><img src="/wps/wcm/connect/rta/8fefb166-de77-407d-bb55-5a7b50d8ddb6/customer-goal-corporate-en.jpg?MOD=AJPERES&CACHEID=ROOTWORKSPACE.Z18_N004G041LOBR60AUHP2NT32000-8fefb166-de77-407d-bb55-5a7b50d8ddb6-nekGRoB" alt="" title="" /></p>  </div> </div>  </div> </div> <div class="tab-pane" id="tab-complaint-handling"> <div class="t-container clearfix"> <div class="idos-content__content"> </div>  <div class="row idos-content__row"> <div class="col-md-3 col-xs-12 idos-content__heading"> Direct Complain </div> <div class="col-md-9 col-xs-12 idos-content__content">  <div class="row complaint-row" dir="ltr"> <div class="complaint-box"> <ul> <li> <div class="circles"> <div class="number">1</div> <img src="/wps/wcm/connect/rta/e590fcd6-8e16-49db-bd0c-7a0011b52604/c-1.png?MOD=AJPERES&CACHEID=ROOTWORKSPACE.Z18_N004G041LOBR60AUHP2NT32000-e590fcd6-8e16-49db-bd0c-7a0011b52604-llNvSP4" alt="Service center" title="Service center" /></div> <p>I go to the service centre to apply for a service</p> </li> <li> <div class="circles"> <div class="number">2</div> <img src="/wps/wcm/connect/rta/da403953-e597-4a36-95a1-ac7ac999c218/c-2.png?MOD=AJPERES&CACHEID=ROOTWORKSPACE.Z18_N004G041LOBR60AUHP2NT32000-da403953-e597-4a36-95a1-ac7ac999c218-llNv.Nl" alt="Problem in service center" title="Encounter a problem" /></div> <p>I encounter a problem whilst there</p> </li> <li> <div class="circles"> <div class="number">3</div> <img src="/wps/wcm/connect/rta/01f0bbf4-a01a-40d6-bd68-84ca3ebb2e98/c-8.png?MOD=AJPERES&CACHEID=ROOTWORKSPACE.Z18_N004G041LOBR60AUHP2NT32000-01f0bbf4-a01a-40d6-bd68-84ca3ebb2e98-llNwUnL" alt="Open door policy" title="Open door policy" /></div> <p>I notice that the service centre manager has an open door policy</p> </li> <li> <div class="circles"> <div class="number">4</div> <img src="/wps/wcm/connect/rta/01571550-8d5a-4ae6-a1ee-5b1affc5fe3a/c-9.png?MOD=AJPERES&CACHEID=ROOTWORKSPACE.Z18_N004G041LOBR60AUHP2NT32000-01571550-8d5a-4ae6-a1ee-5b1affc5fe3a-llNx14J" alt="Meeting with the service center manager" title="Meeting with the service center manager" /></div> <p>I meet with the manager to explain my problem</p> </li> <li> <div class="circles"> <div class="number">5</div> <img src="/wps/wcm/connect/rta/234341de-7780-4eba-87dc-715fa36b889a/c-10.png?MOD=AJPERES&CACHEID=ROOTWORKSPACE.Z18_N004G041LOBR60AUHP2NT32000-234341de-7780-4eba-87dc-715fa36b889a-llNx-FZ" alt="Taking actions" title="Taking actions" /></div> <p>The manager takes the necessary actions to resolve my problem</p> </li> <li> <div class="circles"> <div class="number">6</div> <img src="/wps/wcm/connect/rta/c52ddca5-1250-473b-b117-5008d1c67445/c-11.png?MOD=AJPERES&CACHEID=ROOTWORKSPACE.Z18_N004G041LOBR60AUHP2NT32000-c52ddca5-1250-473b-b117-5008d1c67445-llNy6sk" alt="Problem solved" title="Problem solved" /></div> <p>The manger makes sure the problem has been solved and I obtain the service</p> </li> </ul> </div> </div>  </div> </div>   <div class="row idos-content__row"> <div class="col-md-3 col-xs-12 idos-content__heading"> Contact Centre </div> <div class="col-md-9 col-xs-12 idos-content__content">  <div class="row complaint-row" dir="ltr"> <div class="complaint-box"> <ul> <li> <div class="circles"> <div class="number">1</div> <img src="/wps/wcm/connect/rta/e590fcd6-8e16-49db-bd0c-7a0011b52604/c-1.png?MOD=AJPERES&CACHEID=ROOTWORKSPACE.Z18_N004G041LOBR60AUHP2NT32000-e590fcd6-8e16-49db-bd0c-7a0011b52604-llNvSP4" alt="Service center" title="Service center" /></div> <p>I go to the service centre to apply for a service</p> </li> <li> <div class="circles"> <div class="number">2</div> <img src="/wps/wcm/connect/rta/da403953-e597-4a36-95a1-ac7ac999c218/c-2.png?MOD=AJPERES&CACHEID=ROOTWORKSPACE.Z18_N004G041LOBR60AUHP2NT32000-da403953-e597-4a36-95a1-ac7ac999c218-llNv.Nl" alt="Problem in Service center" title="Encounter a problem" /></div> <p>I encounter a problem whilst there</p> </li> <li> <div class="circles line-height-fix"> <div class="number">3</div> <img src="/wps/wcm/connect/rta/d14c02a8-3671-43ca-a683-5fe0881c36b3/c-12.png?MOD=AJPERES&CACHEID=ROOTWORKSPACE.Z18_N004G041LOBR60AUHP2NT32000-d14c02a8-3671-43ca-a683-5fe0881c36b3-llNydv1" alt="Call to contact center" title="Call the contact center" /></div> <p>I call the Call centre at 8009090</p> </li> <li> <div class="circles"> <div class="number">4</div> <img src="/wps/wcm/connect/rta/a1e9d352-21c1-4ec3-8810-16d129701e6b/c-13.png?MOD=AJPERES&CACHEID=ROOTWORKSPACE.Z18_N004G041LOBR60AUHP2NT32000-a1e9d352-21c1-4ec3-8810-16d129701e6b-llNylr6" alt="Explain problem" title="Explain problem" /></div> <p>I explain my problem to them</p> </li> <li> <div class="circles"> <div class="number">5</div> <img src="/wps/wcm/connect/rta/2db6c9fe-4811-4bdf-8ce4-e88fffa66853/c-7.png?MOD=AJPERES&CACHEID=ROOTWORKSPACE.Z18_N004G041LOBR60AUHP2NT32000-2db6c9fe-4811-4bdf-8ce4-e88fffa66853-llNwLue" alt="Agent" title="Agent" /></div> <p>The Call centre agent informs me it takes 5 working days to handle the complaint</p> </li> <li> <div class="circles"> <div class="number">6</div> <img src="/wps/wcm/connect/rta/63074410-d16a-4c03-87b9-148838f86f63/c-6.png?MOD=AJPERES&CACHEID=ROOTWORKSPACE.Z18_N004G041LOBR60AUHP2NT32000-63074410-d16a-4c03-87b9-148838f86f63-llNwDsM" alt="7 working days" title="7 working days" /></div> <p>The complaint is handled within 5 working days</p> </li> <li> <div class="circles"> <div class="number">7</div> <img src="/wps/wcm/connect/rta/2db6c9fe-4811-4bdf-8ce4-e88fffa66853/c-7.png?MOD=AJPERES&CACHEID=ROOTWORKSPACE.Z18_N004G041LOBR60AUHP2NT32000-2db6c9fe-4811-4bdf-8ce4-e88fffa66853-llNwLue" alt="Call from Agent" title="Call from Agent" /></div> <p>I receive a call from the agent to inform me about the action taken</p> </li> </ul> </div> </div>  </div> </div>   <div class="row idos-content__row"> <div class="col-md-3 col-xs-12 idos-content__heading"> VIA Email </div> <div class="col-md-9 col-xs-12 idos-content__content">  <div class="row complaint-row" dir="ltr"> <div class="complaint-box"> <ul> <li> <div class="circles"> <div class="number">1</div> <img src="/wps/wcm/connect/rta/0221727c-e0ad-451d-985f-9b0ae2fb2b8d/c-14.png?MOD=AJPERES&CACHEID=ROOTWORKSPACE.Z18_N004G041LOBR60AUHP2NT32000-0221727c-e0ad-451d-985f-9b0ae2fb2b8d-llNyuon" alt="Encounter a problem" title="Encounter a problem" /></div> <p>While using one of RTA's online services, I encountered a problem</p> </li> <li> <div class="circles"> <div class="number">2</div> <img src="/wps/wcm/connect/rta/433da19c-8aa4-4f2d-b90a-851a066f4d7e/c-15.png?MOD=AJPERES&CACHEID=ROOTWORKSPACE.Z18_N004G041LOBR60AUHP2NT32000-433da19c-8aa4-4f2d-b90a-851a066f4d7e-llNyBXN" alt="Navigate through the website" title="Navigate through the website" /></div> <p>I navigated through the website</p> </li> <li> <div class="circles line-height-fix"> <div class="number">3</div> <img src="/wps/wcm/connect/rta/65e8b911-519f-4cf3-a6f3-cf113d2dae62/c-16.png?MOD=AJPERES&CACHEID=ROOTWORKSPACE.Z18_N004G041LOBR60AUHP2NT32000-65e8b911-519f-4cf3-a6f3-cf113d2dae62-llNyJY7" alt="Ask RTA" title="Ask RTA" /></div> <p>I find the support email ask@rta.ae</p> </li> <li> <div class="circles"> <div class="number">4</div> <img src="/wps/wcm/connect/rta/6ea1c222-3b14-4684-a397-f2e7d4e85ac5/c-17.png?MOD=AJPERES&CACHEID=ROOTWORKSPACE.Z18_N004G041LOBR60AUHP2NT32000-6ea1c222-3b14-4684-a397-f2e7d4e85ac5-llNySA2" alt="Sent complaint mail" title="Sent complaint mail" /></div> <p>I send my complain via email</p> </li> <li> <div class="circles"> <div class="number">5</div> <img src="/wps/wcm/connect/rta/0e2fed48-c456-4ad9-88ee-8b362c737e89/c-18.png?MOD=AJPERES&CACHEID=ROOTWORKSPACE.Z18_N004G041LOBR60AUHP2NT32000-0e2fed48-c456-4ad9-88ee-8b362c737e89-llNze47" alt="Recieve a reply" title="Recieve a reply" /></div> <p>I received the reply within 5 working days, and my problem is solved</p> </li> </ul> </div> </div>  </div> </div>  </div> </div> <div class="tab-pane" id="tab-activities"> <div class="t-container clearfix"> <div class="idos-content__content"> <p dir="ltr">Celebrating our customers.</p> <p dir="ltr">The Customer Service Centre Team chooses a local or international occasion and randomly selects a number from the Queuing System to be honored on that day. This falls within our continuous effort to build bridges of trust and communication with our customers, close the gap between the employees and customers, and create celebratory atmospheres breaking the daily work routine.</p> </div>  <div class="row idos-content__row"> <div class="col-md-3 col-xs-12 idos-content__heading"> Customer FeedBack System (CFS) </div> <div class="col-md-9 col-xs-12 idos-content__content">  <p dir="ltr">Customer Feedback System is a modern and unique system, collecting all the electronic feedback data submitted by the customers at the Main Service Centre.</p> <p dir="ltr">We also honour every month the top users of this service in an effort to encourage feedback to assess and improve our services accordingly, and maintain good communication with our customers.</p>  </div> </div>   <div class="row idos-content__row"> <div class="col-md-3 col-xs-12 idos-content__heading"> Complaints </div> <div class="col-md-9 col-xs-12 idos-content__content">  <p dir="ltr">We receive notifications and complaints through our various offline and online channels. Through our state-of-the-art CRM system, we are able to track complaints progress from their initiation until their resolution, and address all types of notifications and complaints in a timely accurate manner following strict performance KPIs to ensure the utmost customer satisfaction.</p>  </div> </div>   <div class="row idos-content__row"> <div class="col-md-3 col-xs-12 idos-content__heading"> Ideas and Suggestions </div> <div class="col-md-9 col-xs-12 idos-content__content">  <p dir="ltr">We want you to help us move to the next level, and welcome all your creative ideas and suggestions to improve our services<br /> Submit your suggestion online, or call 8009090. We also welcome your ideas via fax, email and all our other communication channels. Make sure your ideas are new, creative, innovative, and will help in one of the below areas:</p> <p dir="rtl"> </p> <ul class="red-arrow" dir="ltr" style="font-weight:bold;"> <li>Best Utilization of Resources</li> <li>Improve Major Processes</li> <li>Environmental sustainability</li> <li>Affects RTA Image</li> <li>Improves work quality</li> </ul>  </div> </div>   <div class="row idos-content__row"> <div class="col-md-3 col-xs-12 idos-content__heading"> Feasible Suggestions with Financial Outcomes </div> <div class="col-md-9 col-xs-12 idos-content__content">  <p dir="ltr">Submit your feasibility study or plan along with the suggestion for a better chance to win one of our awards based on the below criteria:</p> <table class="table tabAwards" dir="ltr" role="presentation"> <tbody> <tr class="ttitle"> <td>Award Category</td> <td>Priority Ranking</td> <td>Financial Outcome</td> <td>Reward</td> </tr> <tr> <td rowspan="6">Feasible Suggestions with Financial Outcomes</td> <td>First</td> <td>AED 1,000,000+</td> <td>5% of income generated (not to exceed AED 50,000)</td> </tr> <tr> <td>Second</td> <td>AED 750,000-999,999</td> <td>5% of income generated (not to exceed AED 40,000)</td> </tr> <tr> <td>Third</td> <td>AED 500,000-749,999</td> <td>5% of income generated (not to exceed AED 30,000</td> </tr> <tr> <td>Fourth</td> <td> AED 250,000 – 499,999</td> <td>5% of income generated (not to exceed AED 20,000</td> </tr> <tr> <td>Fifth</td> <td>AED 100,000 – 249,999</td> <td>5% of income generated (not to exceed AED 10,000</td> </tr> <tr> <td>Sixth</td> <td> AED 99,999 or Less</td> <td>5% of income generated (not to exceed AED 5,000</td> </tr> <tr> <td rowspan="5">Feasible Suggestions with Financial Outcomes </td> <td>First</td> <td>90 to 100 Points</td> <td>AED 15,000</td> </tr> <tr> <td>Second</td> <td>70 to 89 Points</td> <td>AED 10,000</td> </tr> <tr> <td>Third</td> <td>50 to 69 Points</td> <td>AED 8,000</td> </tr> <tr> <td>Fourth</td> <td>30 to 49 Points</td> <td>AED 6,000</td> </tr> <tr> <td>Fifth</td> <td>10 to 29 Points</td> <td>AED 2,500</td> </tr> </tbody> </table>  </div> </div>  </div> </div> <div class="tab-pane" id="tab-cust_ex_strategy"> <div class="t-container clearfix"> <div class="idos-content__content"> <p dir="ltr">Customer Experience Strategy</p> <p dir="ltr"><img src="/wps/wcm/connect/rta/d8cba32d-fe16-40eb-a80b-2666f36b31ec/RTA-CX-strategy-infogaphic-en.jpg?MOD=AJPERES&CACHEID=ROOTWORKSPACE.Z18_N004G041LOBR60AUHP2NT32000-d8cba32d-fe16-40eb-a80b-2666f36b31ec-oS7xf71" alt="" width="1267" height="1497" title="" /></p> </div> </div> </div> <div class="clearfix"></div> </div> </div> </div> </div>   </div> <div class="wpthemeClear"></div> </div> </section> </div></div></div> </div> </div> </div> </div> </div>  <section class="section_h23 section_h23_engage"> <div class="dda-container"> <h2>Engage with Us</h2> <p> We are here for you. Do not hesitate to communicate with us via the following channels: </p> <div class="columns columns-gap is-mobile"> <div class="column"> <a href="javascript:chatonline();" class="h23_card h23_engage_icon h23_ico_chat"> <svg role="img"> <use xlink:href="rta-assets/svg/sprite.svg#chat"></use> </svg> <div class="h23_card_content align-center"> <p> <b>Chat with Mahboub</b> </p> <p>Chat and apply for services with Mahboub.</p> </div> </a> </div> <div class="column"> <a href="https://www.mbrmajlis.ae/en/home" class="h23_card h23_engage_icon h23_ico_mbr_majlis" rel="noopener noreferrer"> <svg role="img"> <use xlink:href="rta-assets/svg/sprite.svg#mbr_majlis"></use> </svg> <div class="h23_card_content align-center"> <p> <b>MBR Majlis</b> </p> <p>Participate in building the future of Dubai.</p> </div> </a> </div> <div class="column"> <a href="/CRMPortal/UI/dashboard?LocaleKey=en" class="h23_card h23_engage_icon h23_ico_feedback"> <svg role="img"> <use xlink:href="rta-assets/svg/sprite.svg#feedback"></use> </svg> <div class="h23_card_content align-center"> <p> <b>Feedback & Ideas</b> </p> <p>Let us know your ideas, complaints or questions.</p> </div> </a> </div> <div class="column"> <a href="mailto:ask@rta.ae;" class="h23_card h23_engage_icon h23_ico_emails"> <svg role="img"> <use xlink:href="rta-assets/svg/sprite.svg#emails"></use> </svg> <div class="h23_card_content align-center"> <p> <b>Email us</b> </p> <p>Send your questions or ideas by email.</p> </div> </a> </div> </div> <div class="spacer"></div> </div> </section>  <div class="foo-links-container"> <a href="javascript:void(0)" class="btn_footer_more">Discover More <svg class="icon" role="img"> <use xlink:href="rta-assets/svg/revamp_sprite.svg#chevron"></use> </svg> </a> <div class="footer_contents container-fluid"> <div class="dda-container container-1200"> <div class="col-lg-3 col-md-3 matchHeight foo-links-container__col mt-0 mt-lg-4 mb-0 mb-lg-4"> <h5 class="n__h5 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