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Sikkerhed, privatliv og jura | Zendesk Trust Center
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3.134 2.062-1.155a3.18 3.18 0 0 0 2.722 1.567c1.32 0 1.979-.66 1.979-1.402s-1.237-1.072-2.639-1.32c-1.814-.412-3.711-.99-3.711-3.216 0-1.732 1.649-3.299 4.206-3.299 1.732-.082 3.381.66 4.371 2.062l-1.897 1.155a2.9 2.9 0 0 0-2.392-1.237c-1.237 0-1.814.577-1.814 1.32s.99.99 2.557 1.32c1.814.412 3.794.99 3.794 3.216 0 1.485-1.32 3.464-4.371 3.464-2.062.165-3.959-.825-4.866-2.474zm15.01-2.557-1.814 1.979v2.804h-2.309V-.001h2.309v10.309l4.866-5.361h2.804l-4.206 4.619 4.289 6.186h-2.557zM29.608 4.784c-2.722 0-5.031 1.814-5.031 4.701v6.351h2.309V9.815a2.515 2.515 0 0 1 2.227-2.804h.495c1.732 0 2.557 1.072 2.557 2.804v6.021h2.474V9.485c0-2.969-2.309-4.701-5.031-4.701"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 jUHGHO Gridstyle__Col-sc-1uhmtis-2 MenuListstyle__MenuItem-sc-1i4som4-2 hmvmFG dYiCpQ" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="#security" data-interaction-type="link-inline-primary" tabindex="0" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD MenuListstyle__PrimaryLink-sc-1i4som4-0 dkUFpo" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Sikkerhed</a></div><div class="StyledCol-sc-inuw62-0 jUHGHO Gridstyle__Col-sc-1uhmtis-2 MenuListstyle__MenuItem-sc-1i4som4-2 hmvmFG dYiCpQ" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="#privacy" data-interaction-type="link-inline-primary" tabindex="0" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD MenuListstyle__PrimaryLink-sc-1i4som4-0 dkUFpo" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Privatliv</a></div><div class="StyledCol-sc-inuw62-0 jUHGHO Gridstyle__Col-sc-1uhmtis-2 MenuListstyle__MenuItem-sc-1i4som4-2 hmvmFG dYiCpQ" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="#ai" data-interaction-type="link-inline-primary" tabindex="0" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD MenuListstyle__PrimaryLink-sc-1i4som4-0 dkUFpo" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk AI</a></div><div class="StyledCol-sc-inuw62-0 jUHGHO Gridstyle__Col-sc-1uhmtis-2 MenuListstyle__MenuItem-sc-1i4som4-2 hmvmFG dYiCpQ" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="#legal" data-interaction-type="link-inline-primary" tabindex="0" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD MenuListstyle__PrimaryLink-sc-1i4som4-0 dkUFpo" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Jura</a></div><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 kWIkIT CTAGroupstyle__StyledLinkGroup-sc-8wxsww-0 fcauEA"></div></div></div></div></nav></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Overholdelsescertificeringer og medlemskaber</h2></div></div></div><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div id="security" class="StyledRow-sc-xjsdg1-0 btaUcD Gridstyle__Row-sc-1uhmtis-1 sc-4c83c49d-1 bEEqbX jLlTLp" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bzuSGc Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk benytter de bedste fremgangsmåder og standarder for at overholde de generelle, branchegodkendte standarder for sikkerhed og privatliv, som igen hjælper vores abonnenter med at overholde deres egne standarder.</p></div><div class="StyledCol-sc-inuw62-0 gQmAzo Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27888%27%20height=%27869%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-security/all-logos2.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-security/all-logos2.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-security/all-logos2.png"/></noscript></span></span></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rae76:--trigger:0" role="button" tabindex="0" aria-controls=":Rae76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Overholdelse af sikkerhedsstandarder</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rae76:--panel:0" aria-hidden="true" aria-labelledby=":Rae76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">SOC 2 Type II</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Vi foretager rutinemæssige overvågninger for at få opdaterede SOC 2 Type II-rapporter, der er til rådighed efter anmodning og i henhold til NDA. <a href="#artifacts-nda" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Anmod om den seneste SOC 2 Type II-rapport</a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">ISO 27001:2022 </h6></div><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk er ISO 27001:2022-certificeret. <a href="#" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>Download certifikatet</span></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">ISO 27018:2019 </h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk er ISO 27018:2019-certificeret. Certifikatet kan downloades <a href="#" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>her</span></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">ISO 27701:2019</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk er ISO 27001:2019-certificeret. Certifikatet kan downloades <a href="#" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>her</span></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">ISO 27017:2015 </h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk er ISO 27017:2015-certificeret. Certifikatet kan downloades <a href="#" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>her</span></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">FedRAMP LI-SaaS</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk er FedRAMP-autoriseret med Low Impact Software-as-a-Service (LI-SaaS) og er anført i <a target="_blank" rel="noopener noreferrer" href="https://marketplace.fedramp.gov/#/product/zendesk?status=In%20Process&sort=productName" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">FedRAMP Marketplace<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. Abonnenter, der er amerikanske statslige myndigheder, kan anmode om adgang til Zendesk FedRAMP Security Package ved at <a target="_blank" rel="noopener noreferrer" href="https://www.fedramp.gov/assets/resources/documents/Agency_Package_Request_Form.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">udfylde en Package Access Request-formular<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> eller ved at sende en anmodning til <a href="mailto:fedramp@zendesk.com" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">fedramp@zendesk.com</a>.</p></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rae76:--trigger:1" role="button" tabindex="0" aria-controls=":Rae76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Overholdelse af branchestandarder</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rae76:--panel:1" aria-hidden="true" aria-labelledby=":Rae76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">PCI-DSS</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Vi tilbyder flere måder at forhindre eller eliminere PCI-data i at blive opbevaret i dine Zendesk-tjenester. Få mere at vide om Zendesk og kortindehaverdata i denne <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/6062264574490-How-to-use-Zendesk-with-PCI-DSS-Compliance" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">artikel<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">HIPAA</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="#privacy" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Få mere at vide om vores HIPAA-program og vores BAA</a></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">HDS</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="#privacy" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Få mere at vide om vores HDS-program</a></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rae76:--trigger:2" role="button" tabindex="0" aria-controls=":Rae76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Medlemskaber</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rae76:--panel:2" aria-hidden="true" aria-labelledby=":Rae76:--trigger:2" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">McAfee Cloud Trust – McAfee Enterprise Ready</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk er blevet tildelt <a target="_blank" rel="noopener noreferrer" href="https://www.mcafee.com/enterprise/en-us/about/cloud-trust-program.html" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">McAfee CloudTrust-programmet<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. Programmet viser kun McAfee Enterprise-Ready-mærket for de tjenester, som har den højest mulige CloudTrust™-vurdering. Disse er blandt de tjenester, som har gjort sig fortjent til McAfees CloudTrust™ og en vurdering som McAfee Enterprise-Ready på baggrund af deres egenskaber inden for kategorierne data, bruger og enhed, sikkerhed, forretning og juridisk evaluering.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Cloud Security Alliance (CSA)</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk er medlem af Cloud Security Alliance (CSA), en ikke-kommerciel organisation, der har til opgave at fremme brugen af bedste praksis for levering af sikkerhedsgarantier inden for Cloud Computing. CSA har lanceret Security, Trust & Assurance Registry (STAR), en offentligt tilgængelig registreringsdatabase, der dokumenterer de sikkerhedskontroller, som tilbydes i forskellige cloud computing-tilbud. Zendesk har udfyldt et offentligt tilgængeligt spørgeskema kaldet Consensus Assessment Initiative-spørgeskema (CAI) på baggrund af resultaterne af vores selvvurdering vedrørende rettidig omhu.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">CSA CAIQ kan hentes <a target="_blank" rel="noopener noreferrer" href="https://cloudsecurityalliance.org/star/registry/zendesk/services/zendesk/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">her<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">IT-ISAC</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk er medlem af <a target="_blank" rel="noopener noreferrer" href="https://it-isac.org/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">IT-ISAC<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, en gruppe med fokus på at samle en række forskellige private virksomheder for at sikre optimal udnyttelse af den teknologiske udvikling og have et fælles engagement i forhold til sikkerhed. IT-ISAC giver mulighed for samarbejde og deling af relevante oplysninger om og praksis vedrørende trusler, der kan handles på. De står i spidsen for særlige interessegrupper med fokus på oplysninger, insidertrusler, fysisk sikkerhed og andre specifikke områder, som hjælper os i vores arbejde med at sikre Zendesk.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">FIRST</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk er medlem af <a target="_blank" rel="noopener noreferrer" href="https://first.org/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">FIRST<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, en international sammenslutning af hændelsesteams, der i fællesskab håndterer computersikkerhedshændelser og understøtter programmer til hændelsesforebyggelse. Medlemmer af FIRST udvikler og deler tekniske oplysninger, værktøjer, metoder, processer og bedste fremgangsmåder. Som medlem af FIRST samarbejder Zendesk Security med andre medlemmer for at bruge deres samlede viden, kompetencer og erfaring til at fremme et sikrere globalt elektronisk miljø.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Financial Services Qualifications System (FSQS)</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk lever op til alle krav (Stage 1 og Stage 2) for at blive fuldt registreret i leverandørkvalifikationssystemet FSQS (Financial Services Qualification System), som anført af deltagende købsorganisationer. Anmod om det nyeste FSQS-certifikat <a href="#artifacts" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">her</a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Flere oplysninger om FSQS <a target="_blank" rel="noopener noreferrer" href="https://hellios.com/fsqs/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">https://hellios.com/fsqs/<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div></div></section></div></div></div></div><div id="artifacts" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-4c83c49d-1 bEEqbX jLlTLp" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Artefakter</h3><p id="artifacts-non-nda" class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Vi kan levere yderligere ressourcer ved anmodning.</p><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rdee76:--trigger:0" role="button" tabindex="0" aria-controls=":Rdee76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Ressourcer til direkte download (ikke-NDA)</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rdee76:--panel:0" aria-hidden="true" aria-labelledby=":Rdee76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div id="artifacts-nda"></div><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27221%27%20height=%2758%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-security/artifact-logos.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-security/artifact-logos.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-security/artifact-logos.png"/></noscript></span></span><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">ISO 27001:2022-certifikater</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">ISO 27018:2019-certifikat</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">ISO 27001:2019-certifikat</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">ISO 27017:2015-certifikat</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">SOC 3-rapport</p><a target="_blank" rel="noopener noreferrer" href="https://d1eipm3vz40hy0.cloudfront.net/pdf/zendesk-security-secure-by-design-2019.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Dataark/hvidbog<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">PCI Attestation of Compliance (AoC) og certifikat for overholdelse</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Netværksarkitekturdiagrammer</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF bullet-default"><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Support/guide</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Chat</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Talk</p></li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">CSA CAIQ</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Risk Ledger</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">FSQS (Financial Services Qualification System)</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">SIG Lite</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">VSA</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">HECVAT Lite</p><button data-interaction-type="button-primary" class="Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg">Hent ressourcer</button></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rdee76:--trigger:1" role="button" tabindex="0" aria-controls=":Rdee76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">NDA-ressourcer</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rdee76:--panel:1" aria-hidden="true" aria-labelledby=":Rdee76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Følgende ressourcer kan kræve en registreret NDA. Klik på knappen for at få adgang.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Forsikringscertifikat</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">SOC 2 Type II-rapport</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Oversigt over årlig indtrængningstest</p><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 eBnjmc Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><button data-interaction-type="button-primary" data-nmw-id="artifacts-nda-btn" class="Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg">Hent ressourcer</button></div></div></div></section></div></div></div></div><div id="cloud-security" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-4c83c49d-1 bEEqbX jLlTLp" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Cloud-sikkerhed</h3><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ie76:--trigger:0" role="button" tabindex="0" aria-controls=":R2ie76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Fysisk sikkerhed for datacenter</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ie76:--panel:0" aria-hidden="true" aria-labelledby=":R2ie76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Faciliteter</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk hoster primært tjenestedata i AWS-datacentre, der er certificeret til at overholde ISO 27001, PCI DSS Service Provider Level 1, og/eller SOC 2. <a target="_blank" rel="noopener noreferrer" href="https://aws.amazon.com/compliance/programs/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Få mere at vide om overholdelse hos AWS<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">AWS-infrastrukturtjenester omfatter nødstrøm, HVAC-systemer og brandslukningsudstyr til at hjælpe med at beskytte serverne og i sidste ende dine data. <a target="_blank" rel="noopener noreferrer" href="https://aws.amazon.com/compliance/data-center/controls/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Få mere at vide om datacenterkontrol hos AWS<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Sikkerhed på stedet</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">AWS-sikkerhed på stedet omfatter funktioner såsom sikkerhedsvagter, indhegning, sikkerhedsfeeds, teknologi til registrering af indtrængning og andre sikkerhedsforanstaltninger. <a target="_blank" rel="noopener noreferrer" href="https://aws.amazon.com/compliance/data-center/perimeter-layer/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Få mere at vide om AWS' fysiske sikkerhed.<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Lokation for datahosting</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk benytter AWS-datacentre i USA, Europa og Asien og Stillehavsområdet. <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022367553-Data-Hosting-Locations-for-Your-Zendesk-Service-Data" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Få mere at vide om lokationer for datahosting for dine Zendesk-tjenestedata<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk tilbyder flere muligheder for datalokalitet bl.a. i USA (US), Australien (AU), Japan (JP) eller Det Europæiske Økonomiske Samarbejdsområde (EØS). Find flere oplysninger om produktet, planen og regionale tilbud i vores <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022185194" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Politik for regional datahosting<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ie76:--trigger:1" role="button" tabindex="0" aria-controls=":R2ie76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Leverandørsikkerhed</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ie76:--panel:1" aria-hidden="true" aria-labelledby=":R2ie76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk minimerer risici i forbindelse med tredjepartsleverandører ved at foretage sikkerhedsvurderinger af alle leverandører med alle typer adgangsniveau til vores systemer eller tjenestedata.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ie76:--trigger:2" role="button" tabindex="0" aria-controls=":R2ie76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Netværkssikkerhed</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ie76:--panel:2" aria-hidden="true" aria-labelledby=":R2ie76:--trigger:2" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Dedikeret sikkerhedsteam</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Vores sikkerhedsteam er fordelt over hele verden og er til rådighed døgnet rundt til at reagere på sikkerhedsmeddelelser og -hændelser.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Beskyttelse</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Vores netværk er beskyttet gennem brugen af centrale AWS-sikkerhedstjenester, integration med vores Cloudflare edge-beskyttelsesnetværk, regelmæssige audits og teknologier til netværksintelligens, som overvåger og/eller blokerer kendt skadelig trafik og netværksangreb.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="#" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Arkitektur</span></a></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Vores netværkssikkerhedsarkitektur består af flere sikkerhedszoner. Mere følsomme systemer såsom databaseservere beskyttes i vores mest pålidelige zoner. Andre systemer er placeret i zoner, der svarer til deres følsomhed, alt efter funktion, informationsklassifikation og risiko. Afhængigt af zonen vil der gælde ekstra sikkerhedsovervågning og adgangskontrol. Der benyttes DMZ'er mellem internettet og internt mellem de forskellige pålidelige zoner.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Netværksscanning efter sikkerhedsrisici</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Sikkerhedsscanning af netværket giver os dyb indsigt til hurtigt at kunne identificere systemer, der ikke overholder standarderne eller er potentielt sårbare.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Tredjeparts-indtrængningstests</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Udover vores omfattende interne scannings- og testprogram hyrer Zendesk hvert år tredjepartssikkerhedseksperter til at udføre en generel indtrængningstest på tværs af Zendesks produktions- og virksomhedsnetværk.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Security Incident Event Management</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Vores Security Incident Event Management-system (SIEM) indhenter omfattende logfiler fra vigtige netværksenheder og værtssystemer. SIEM advarer om udløsere, som underretter sikkerhedsteamet på baggrund af indbyrdes forbundne hændelser, der skal undersøges og reageres på.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Registrering og forebyggelse af indtrængning</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Indgangs- og udgangspunkter for tjenesten instrumenteres og overvåges for at registrere anomal adfærd. Disse systemer konfigureres til at oprette advarsler, når hændelser og værdier overstiger foruddefinerede grænser, og bruger regelmæssigt opdaterede signaturer baseret på nye trusler. Dette omfatter systemovervågning døgnet rundt.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Program til oplysninger om trusler</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk deltager i adskillige programmer til deling af oplysninger om trusler. Vi overvåger trusler, som er offentliggjort på disse trusseloplysningsnetværk og handler på baggrund af risikoen.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>DDoS-afhjælpning</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk har udarbejdet en tilgang til DDoS-afhjælpning med flere lag. Et centralt teknologisamarbejde med Cloudflare leverer forsvar til netværksperiferi, mens brugen af AWS' skalerings- og beskyttelsesværktøjer giver mere indgående beskyttelse sammen med vores brug af specifikke AWS DDoS-tjenester.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Logisk adgang</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Adgang til Zendesks produktionsnetværk er begrænset til et udtrykkeligt nødvendigt niveau, benytter princippet om mindste rettighed, gennemgås og overvåges regelmæssigt og er styret af vores driftsteam. Medarbejdere, der får adgang til Zendesks produktionsnetværk, skal bruge flerfaktorgodkendelse.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Håndtering af sikkerhedshændelser</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">I tilfælde af en systemadvarsel eskaleres hændelserne til vores døgnbemandede teams, der dækker områderne drift, netværksteknik og sikkerhed. Medarbejderne uddannes i processerne til håndtering af sikkerhedshændelser, heriblandt kommunikationskanaler og eskaleringsprocedurer.</p></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ie76:--trigger:3" role="button" tabindex="0" aria-controls=":R2ie76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Kryptering</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ie76:--panel:3" aria-hidden="true" aria-labelledby=":R2ie76:--trigger:3" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Kryptering under overførsel</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Al kommunikation med Zendesk UI og API'er er krypteret efter branchestandarderne HTTPS/TLS (TLS 1.2 eller højere) over offentlige netværk. Dette sikrer, at al trafik mellem dig og Zendesk er sikker under overførslen. Derudover benytter vores produkt som standard opportunistisk TLS for e-mail. Transport Layer Security (TLS) krypterer og leverer e-mail sikkert, forhindrer aflytning mellem mailservere, hvor peer-tjenester understøtter denne protokol. Kryptering foretages muligvis ikke ved brug af SMS-funktioner i produkter, øvrige tredjepartsapps, integration, eller som tjenesteabonnenter kan vælge at udnytte efter eget skøn.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6>Kryptering i hvile</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Tjenestedata krypteres i hvile i AWS ved brug af AES-256-nøglekryptering.</p></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ie76:--trigger:4" role="button" tabindex="0" aria-controls=":R2ie76:--panel:4" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Tilgængelighed og kontinuitet</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ie76:--panel:4" aria-hidden="true" aria-labelledby=":R2ie76:--trigger:4" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Oppetid</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk opretholder en offentligt tilgængelig <a target="_blank" rel="noopener noreferrer" href="https://status.zendesk.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">webside med systemstatus<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, som indeholder oplysninger om systemets tilgængelighed, planlagt vedligeholdelse, hændelseshistorik og relevante sikkerhedshændelser.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Redundans</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk anvender tjenesteklynger og netværksredundans til at eliminere enkelte fejlpunkter (SPOF). Vores strenge backupsystem og/eller tjenesten til <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408824212378" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">forbedret genoprettelse efter nedbrud<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> giver os mulighed for at levere et højt niveau af tjenestetilgængelighed, da tjenestedata replikeres på tværs af tilgængelighedszoner.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Katastrofeberedskab</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Vores it-katastrofeberedskab i form af <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408824212378" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">programmet Disaster Recovery (DR)<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> sikrer, at vores tjenester fortsat er tilgængelige og nemt kan genoprettes i tilælde af en katastrofe.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Dette opnås gennem opbygning af et robust, teknisk miljø, oprettelse af planer for vores it-katastrofeberedskab og test af <a href="#" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>aktiviteter</span></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Forbedret genoprettelse efter nedbrud</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Vores forbedrede it-katastrofeberedskab i form af <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408824212378" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Forbedret genoprettelse efter nedbrud<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> tilføjer kontraktlige mål for Recovery Time Objective (RTO) og Recovery Point Objective (RPO). Disse understøttes gennem vores evne til at prioritere driften for abonnenter på Forbedret genoprettelse efter nedbrud under enhver erklæret katastrofehændelse.</p><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408826350234" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Få flere oplysninger om garantier for it-katastrofeberedskab.<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div></div></div></section></div></div></div></div><div id="application-security" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-4c83c49d-1 bEEqbX jLlTLp" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Applikationssikkerhed</h3><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2me76:--trigger:0" role="button" tabindex="0" aria-controls=":R2me76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Sikkerhedsudvikling (SDLC)</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2me76:--panel:0" aria-hidden="true" aria-labelledby=":R2me76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Undervisning i sikkerhedskode</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a target="_blank" rel="noopener noreferrer" href="https://owasp.org/www-project-top-ten/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Årlig undervisning i sikkerhedskode for alle teknikere, baseret på OWASP Top 10-sikkerhedsrisici.<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Kontrol af framework-sikkerhed</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk benytter moderne og sikre open-source frameworks med sikkerhedskontroller, der skal begrænse eksponeringen for OWASP Top 10-sikkerhedsrisici. Disse indbyggede kontroller reducerer vores eksponering for bl.a.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Kvalitetssikring</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Vores afdeling for kvalitetssikring (QA) gennemgår og tester vores kodebase. Dedikerede applikationssikkerhedsteknikere i virksomheden identificerer, tester og screener sikkerhedsmæssige svagheder i koderne.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Separate miljøer</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Test- og midlertidige miljøer adskilles logisk fra produktionsmiljøet. Der anvendes ikke tjenestedata i vores udviklings- eller testmiljøer.</p></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2me76:--trigger:1" role="button" tabindex="0" aria-controls=":R2me76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Håndtering af sikkerhedsrisici</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2me76:--panel:1" aria-hidden="true" aria-labelledby=":R2me76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Dynamisk scanning efter sikkerhedsrisici</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Vi anvender tredjepartssikkerhedsværktøjer til løbende og dynamisk scanning af vores applikationer op mod almindelige sikkerhedsrisici for webapplikationer, heriblandt, men ikke begrænset til OWASP Top 10-sikkerhedsrisici. Vi har et dedikeret produktsikkerhedsteam i virksomheden, som tester og arbejder med de tekniske teams om at afhjælpe eventuelle registrerede problemer.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Analyse af softwaresammensætning</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Vi scanner de biblioteker og afhængigheder, der anvendes i vores produkter, for at identificere sårbarheder og sikre, at disse sårbarheder håndteres.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Indtrængningstest af tredjepart</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Udover vores omfattende interne scannings- og testprogram hyrer Zendesk tredjepartssikkerhedseksperter til at udføre detaljerede indtrængningstests på forskellige applikationer inden for vores produktfamilie.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Responsible Disclosure-/Bug Bounty-program</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Vores <a href="/dk/company/policies-procedures/responsible-disclosure-policy/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Responsible Disclosure-program</a> giver sikkerhedsresearchere og -abonnenter en mulighed for sikker testning og underretning til Zendesk om sikkerhedsrisici gennem vores partnerskab med <a target="_blank" rel="noopener noreferrer" href="https://hackerone.com/zendesk" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">HackerOne<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div></div></section></div></div></div></div><div id="product-security" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-4c83c49d-1 bEEqbX jLlTLp" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Produktsikkerhed</h3><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2qe76:--trigger:0" role="button" tabindex="0" aria-controls=":R2qe76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Godkendelsessikkerhed</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2qe76:--panel:0" aria-hidden="true" aria-labelledby=":R2qe76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Godkendelsesmuligheder</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk har flere forskellige godkendelsesmuligheder: Abonnenterne kan aktivere indbygget Zendesk-godkendelse, Single sign-on (SSO) til sociale medier (Facebook, Twitter, Google), og/eller Enterprise SSO (SAML, JWT) til godkendelse af slutbrugere og/eller agenter. <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/sections/4405303747610" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Få mere at vide om brugeradgang<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Politik for konfigurerbare adgangskoder</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesks indbyggede godkendelse for produkter, der er tilgængelige via <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408839227290" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Administrationscentret<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, har følgende sikkerhedsniveauer for adgangskoder: lav, medium og høj, samt indstilling af brugertilpassede regler for adgangskoder for agenter og administratorer. Zendesk giver også mulighed for forskellige sikkerhedsniveauer for adgangskoder, der skal gælde for slutbrugere kontra agenter og administratorer. Kun administratorer kan ændre sikkerhedsniveauet for adgangskoder. <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408822149018" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Få mere at vide om politikker for konfigurerbare adgangskoder<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Tofaktorgodkendelse (2FA)</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesks indbyggede godkendelse for produkter, der er tilgængelige via <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408839227290" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Administrationscentret<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, tilbyder tofaktorgodkendelse (2FA) for agenter og administratorer via sms eller en godkendelsesapp. <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408826974874" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Få mere at vide om 2FA<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Legitimationslager for tjeneste</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk følger bedste praksis for sikkert legitimationslager ved aldrig at gemme adgangskoder i menneskeligt læsbart format og kun som resultat af et sikkert, salted envejs-hash.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Avanceret databeskyttelse</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Til virksomheder, der har brug for et højere niveau af databeskyttelse og sikkerhed, kan Zendesk tilbyde <a href="/dk/customer-data-privacy-protection/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">tilføjelsesprogrammet Avanceret databeskyttelse og beskyttelse</a>. Tilføjelsesprogrammet indeholder muligheder for BYOK-kryptering, politikker for dataopbevaring, der kan tilpasses, datamaskering, PII-bortredigering og adgangslogs.</p></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2qe76:--trigger:1" role="button" tabindex="0" aria-controls=":R2qe76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Ekstra produktsikkerhedsfunktioner</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2qe76:--panel:1" aria-hidden="true" aria-labelledby=":R2qe76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Rollebaserede adgangskontroller</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Adgang til data inde i Zendesk-applikationer er styret af rollebaseret adgangskontrol (RBAC) og kan konfigureres til at definere findelte adgangsrettigheder. Zendesk understøtter forskellige tilladelsesniveauer for brugere (ejer, administrator, agent, slutbruger m.m.).</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Få mere at vide om brugerroller:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF bullet-default"><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408883763866" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Standardroller i Support<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408882153882" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Brugerdefinerede roller i Support *kun Enterprise<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408882929946" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Standardroller i Chat<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408893917338" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Brugerdefinerede roller i Chat *kun Enterprise<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408836002970#topic_nkp_hb3_l3b" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Standardroller i Explore<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408882966170" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Standardroller i Guide<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408882966170" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Standardroller i Talk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/204578873-Understanding-your-Zendesk-session-time" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Sessionstid<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li></ul><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/sections/4405303747610" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Oplysninger om global sikkerhed og brugeradgang<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">IP-restriktioner</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Enhver Zendesk-konto kan begrænse adgangen til dennes Zendesk Support for brugere med et specifikt interval af IP-adresser. Kun brugere med de tilladte IP-adresser vil kunne logge ind på jeres Zendesk-konto. I kan give abonnenter (ikke agenter eller administratorer) tilladelse til at omgå denne begrænsning. Find flere oplysninger i <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408894156186" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Begrænsning af adgang til Zendesk Support og jeres Help Center ved hjælp af IP-begrænsninger<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> og <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408882354330" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Brug af IP-adgangsbegrænsning i Chat<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Hostede krypteringscertifikater til Help Center (TLS)</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk yder gratis TLS-kryptering til host-tilknyttede Guide-hjælpecentre. Zendesk anvender Let’s Encrypt til anmodning om certifikater og automatisk fornyelse af certifikatet, før det udløber.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">I kan også uploade jeres eget certifikat, hvis I ønsker det.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Læs mere om opsætning af krypteringscertifikater til et Guide-hjælpecenter i <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408838571930#topic_dyr_bqk_j4b" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Opsætning af et hostet TLS-krypteringscertifikat<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Filbegrænsninger i Chat</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk Chat giver mulighed for at begrænse, hvilke filtyper der sendes til agenter. Alternativt kan I vælge at slå afsendelse af filer helt fra i Chat-produktet. Se <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408886202394" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Håndter afsendelse af filer i live chat<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> for at få mere at vide om denne funktion.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Overvågningslogs</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk tilbyder overvågningslogs til konti med Enterprise/Enterprise Plus-abonnementer. Disse logs omfatter kontoændringer, brugerændringer, appændringer, forretningsregler, sletning af tickets samt indstillinger. Overvågningsloggen fås både i <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408828001434" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Administrationscentret<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> og <a target="_blank" rel="noopener noreferrer" href="https://developer.zendesk.com/api-reference/ticketing/account-configuration/audit_logs/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Support API<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. Se <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408828001434" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Gennemse overvågningsloggen for ændringer<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> for at læse mere om overvågningslogs og se, hvilke oplysninger der er til rådighed i loggen.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Private vedhæftede filer</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Abonnenter kan konfigurere deres forekomst, så brugere skal logge på for at se vedhæftede filer til tickets. <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408832757146#topic_nrp_bnx_xdb" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Få mere at vide om private vedhæftede filer<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Bortredigering</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk har to typer bortredigering til fjernelse af følsomme data: Manuel bortredigering giver mulighed for at bortredigere eller fjerne følsomme data i kommentarer til support-tickets og fjerne vedhæftede filer sikkert, så I kan beskytte fortrolige oplysninger. Dataene bortredigeres i tickets via UI eller API for at forhindre, at følsomme oplysninger lagres i Zendesk. Få mere at vide om bortredigering via <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408821676058#topic_sgj_g1g_cv" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">UI<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> eller <a target="_blank" rel="noopener noreferrer" href="https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/#redact-string-in-comment" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">API<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Automatisk bortredigering giver mulighed for automatisk bortredigering af kreditkortnumre fra tickets indsendt af abonnenter. Når funktionen er aktiveret, erstattes kreditkortnumrene delvist af sorte felter i en ticket. De bortredigeres også fra logs og databaseindtastninger. Se <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408822124314" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Automatisk bortredigering af kreditkortnumre i tickets<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> og i <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408881881882" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">chats<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> for at læse mere om, hvordan denne funktion aktiveres, og hvordan kreditkortnumre identificeres.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Spamfilter til Guide-hjælpecenter</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesks spamfiltertjeneste kan bruges til at forhindre, at slutbrugernes spampost vises i jeres Guide-hjælpecenter. <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408888801690" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Få mere at vide om filtrering af spam i Guide<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Signering af e-mails (DKIM/DMARC)</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk tilbyder <a target="_blank" rel="noopener noreferrer" href="http://www.dkim.org/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">DKIM<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> (Domain Keys Identified Mail) og <a target="_blank" rel="noopener noreferrer" href="https://dmarc.org/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">DMARC<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> (Domain-based Message Authentication, Reporting & Conformance) til signering af udgående e-mails fra Zendesk, når I har konfigureret et eksternt maildomæne på jeres Zendesk. Brug af en e-mailtjeneste, der understøtter disse funktioner, vil hjælpe jer med at stoppe mailforfalskning. <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408822303386" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Få mere at vide om digital signatur i jeres e-mail<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Enhedssporing</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk sporer de enheder, der bruges til at logge ind på hver brugerkonto. Når nogen logger ind på en konto fra en ny enhed, føjes den til listen over enheder for den pågældende brugers profil. Den pågældende bruger kan modtage en e-mail, når der tilføjes en ny enhed, og bør følge op på aktiviteter, der virker mistænkelige. Mistænkelig brug kan afsluttes gennem agentens UI. <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408834578074" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Få mere at vide om enhedssporing<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div></div></section></div></div></div></div><div id="hr-security" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-4c83c49d-1 bEEqbX jLlTLp" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">HR-sikkerhed</h3><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ue76:--trigger:0" role="button" tabindex="0" aria-controls=":R2ue76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Sikkerhedsaspekter</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ue76:--panel:0" aria-hidden="true" aria-labelledby=":R2ue76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Politikker</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk har udarbejdet en omfattende samling af sikkerhedspolitikker, der dækker en række emner. Disse politikker deles med og stilles til rådighed for alle medarbejdere og leverandører med adgang til Zendesks informationsaktiver.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Kurser</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Alle medarbejdere deltager i undervisning i sikkerhedsaspekter, hvilket foregår ved ansættelsesstart og derefter en gang om året. Alle teknikere modtager undervisning i sikkerhedskode en gang om året. Sikkerhedsteamet udsender yderligere opdateringer om sikkerhedsaspekter via e-mail, blogindlæg og i præsentationer ved interne events.</p></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ue76:--trigger:1" role="button" tabindex="0" aria-controls=":R2ue76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Grundig kontrol af medarbejdere</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ue76:--panel:1" aria-hidden="true" aria-labelledby=":R2ue76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Baggrundstjek</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk foretager baggrundstjek af alle nye medarbejdere i henhold til lokal lovgivning. Disse tjek er også påkrævet for leverandører. Baggrundstjekket omfatter oplysninger såsom straffeattest, uddannelsespapirer og ansættelsesbekræftelse. Rengøringspersonale er også omfattet.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h6 class="Headingstyle__HeadingRoot-sc-150xww-0 koqEIv">Fortrolighedsaftaler</h6></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Alle nyansatte skal underskrive hemmeligholdelses- og fortrolighedsaftaler.</p></div></div></div></section></div></div></div></div></div></div></section><section id="privacy" class="Basestyle__BaseRoot-sc-3zktjg-1 dvTsIe"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 iqteIG Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Velkommen til Zendesk Global Privacy-programmet</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk har et formelt globalt program til beskyttelse af privatliv og data, som omfatter tværfunktionelle interessenter, herunder virksomhedsfunktionerne Jura, Sikkerhed, Produkt og Ledelse. Som fortalere for privatlivets fred arbejder vi ihærdigt på at sikre, at vores tjenester og teammedlemmer nøje overholder de gældende lovgivnings- og branchemæssige rammer.</p></div><div class="StyledCol-sc-inuw62-0 cmRjVg Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"></div></div></div><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Overholdelse</h3></div><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:0" role="button" tabindex="0" aria-controls=":R26i76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Den australske Lov om privatliv fra 1988 (Australian Privacy Act 1988) og principper om privatliv</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:0" aria-hidden="true" aria-labelledby=":R26i76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Den australske Lov om privatlivs fra 1998 (med ændringer) yder flere rettigheder til registrerede personer og ekstra obligatorisk notifikation ved kvalificerede databrud. I modsætning til GDPR er begreberne dataansvarlig og databehandler ikke til stede. <a href="/dk/company/anz-privacy/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">https://www.zendesk.com/company/anz-privacy/</a></p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:1" role="button" tabindex="0" aria-controls=":R26i76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Den brasilianske databeskyttelseslov Brazil Lei Geral de Proteção de Dados Pessoais (LGPD)</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:1" aria-hidden="true" aria-labelledby=":R26i76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Den brasilianske databeskyttelseslov eller Lei Geral de Proteção de Dados Pessoais (“LGPD”) trådte i kraft den 18. september 2020. LGPD er en omfattende databeskyttelseslov, som omfatter dataansvarlige og databehandleres aktiviteter og giver individuelle rettigheder.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk-abonnenter, der indsamler og opbevarer personoplysninger i Zendesks tjenester, kan blive anset som “controllers" (dataansvarlige) i henhold til LGPD. Dataansvarlige har det primære ansvar for at sikre, at deres behandling af personoplysninger er i overensstemmelse med de relevante databeskyttelseslove, herunder LGPD. Zendesk fungerer som “processor” (databehandler), da denne betegnelse er defineret i LGPD, i forbindelse med behandlingen af personoplysninger via vores tjenester.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Abonnenterne kan se vores <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408834005530" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Produktguider<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> og <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408883628954" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Politik for sletning af tjenesteoplysninger<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> for at få mere detaljerede oplysninger om, hvordan man bruger Zendesks produkter til at tilpasse sig overholdelsesinitiativer. National Authority for Protection Data (“ANPD”) kan udsende yderligere vejledning vedrørende LGPD fremadrettet. Zendesk vil fortsætte med aktivt at følge lovgivningen og holde vores abonnenter opdaterede om funktioner og funktionalitet, som de kan bruge i deres overholdelsesaktiviteter.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesks LGPD-tillæg er blevet indarbejdet i Zendesks databehandlingsaftale. Hvis du gerne vil gennemgå og/eller underskrive Zendesk databehandlingsaftale, bedes du <a href="/dk/company/data-processing-form/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">klikke her.</a></p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:2" role="button" tabindex="0" aria-controls=":R26i76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">California Consumer Privacy Act ("CCPA") og California Privacy Rights Act ("CPRA")</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:2" aria-hidden="true" aria-labelledby=":R26i76:--trigger:2" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a target="_blank" rel="noopener noreferrer" href="https://leginfo.legislature.ca.gov/faces/codes_displayText.xhtml?division=3.&part=4.&lawCode=CIV&title=1.81.5" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">California Consumer Privacy Act<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, Cal. Civ. Code §§ 1798.100 et seq. (“CCPA”) er en amerikansk lov, vedtaget i Californien, som trådte i kraft den 1. januar 2020. Den præciserer visse californiske forbrugeres ret til privatliv og pålægger visse virksomheder at overholde forskellige krav om databeskyttelse. Se også de endelige <a target="_blank" rel="noopener noreferrer" href="https://oag.ca.gov/system/files/attachments/press-docs/CCPA%20March%2015%20Regs.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">CCPA-bestemmelser<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> og loven <a target="_blank" rel="noopener noreferrer" href="https://oag.ca.gov/system/files/initiatives/pdfs/19-0021A1%20%28Consumer%20Privacy%20-%20Version%203%29_1.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">California Privacy Rights Act<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> (“CPRA”). Nogle enkelte CPRA-bestemmelser trådte i kraft den 16. december 2020, og de resterende bestemmelser i CPRA træder i kraft den 1. januar 2023.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk-abonnenter, der indsamler og opbevarer personlige oplysninger i Zendesks tjenester kan anses som “Businesses” (virksomheder) i henhold til CCPA. Virksomhederne har det primære ansvar for at sikre, at deres behandling af personoplysninger er i overensstemmelse med de relevante databeskyttelseslove, herunder CCPA. Zendesk fungerer som “Service provider” (tjenesteudbyder), da denne betegnelse er defineret i den aktuelle udgave af CCPA, i forbindelse med behandlingen af personoplysninger via vores tjenester. Derfor indsamler, tilgår, opretholder, anvender, behandler og overfører Zendesk personoplysninger om vores abonnenter og abonnenternes slutbrugere, som behandles via tjenesterne, med det eneste formål at opfylde vores forpligtelser i henhold til vores eksisterende aftale(r) med vores abonnenter og ikke med henblik på kommercielle formål andet end opfyldelsen af sådanne forpligtelser og forbedring af de tjenester, vi leverer.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Vi "sælger" ikke vores abonnenters personlige oplysninger, som defineret i henhold til CCPA. Vi kan dele indsamlede og/eller anonymiserede oplysninger om brugen af tjenesterne, som ikke anses som personoplysninger i henhold til CCPA, med tredjeparter som hjælp til at udvikle og forbedre tjenesterne og give vores abonnenter mere relevant indhold og servicetilbud, som er beskrevet i vores abonnementsaftaler.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesks CCPA-tillæg er blevet indarbejdet i Zendesks databehandlingsaftale. Hvis du gerne vil gennemgå og/eller underskrive Zendesks databehandlingsaftale, bedes du <a href="/dk/company/data-processing-form/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">klikke her.</a></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Hvis du ønsker at gennemgå og/eller underskrive Zendesks Tillæg for amerikanske stater i aftalen om hovedydelser, bedes du <a href="/dk/company/us-addendum/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">klikke her</a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:3" role="button" tabindex="0" aria-controls=":R26i76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Canada Personal Information Protection and Electronic Documents Act (PIPEDA)</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:3" aria-hidden="true" aria-labelledby=":R26i76:--trigger:3" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Canadas Lov om beskyttelse af personoplysninger og elektroniske dokumenter (Personal Information Protection and Electronic Documents Act) trådte i kraft i 2000 og er koncentreret omkring ti principper om rimelige oplysninger, som fastlægger reglerne for indsamling, brug, tilgang til og videregivelse af personoplysninger. I oktober 2021 blev der stillet forslag fra International Technology Association of Canada og Information Technology Industry Council om at ændre PIPEDA for at kunne give de canadiske borgere bedre rettigheder i forhold til privatliv og gennemsigtighed.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:4" role="button" tabindex="0" aria-controls=":R26i76:--panel:4" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Databehandlingsaftale (DPA)</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:4" aria-hidden="true" aria-labelledby=":R26i76:--trigger:4" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Du kan gennemgå og/eller oprette Zendesks DPA <a href="/dk/company/data-processing-form/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">her</a>. Zendesks DPA omfatter de specifikke databehandlingsaktiviteter og sikkerhedsforanstaltninger, der gælder for vores tjenester, og indkorporerer EU's nye standardkontraktbestemmelser (“EU SCCs”).</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Abonnenterne kan læse vores <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408834005530" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Produktguider<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> og <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408883628954" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Politik for sletning af tjenesteoplysninger<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> for at få mere detaljerede oplysninger om, hvordan man bruger Zendesks produkter til at hjælpe med overholdelse af lovgivningen om databeskyttelse og privatliv.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:5" role="button" tabindex="0" aria-controls=":R26i76:--panel:5" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">EU's Generelle forordning om databeskyttelse (GDPR)</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:5" aria-hidden="true" aria-labelledby=":R26i76:--trigger:5" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Helt fra begyndelsen har Zendesks tilgang været forankret i et stærkt engagement om privatliv, sikkerhed, overholdelse og gennemsigtighed. Denne tilgang gælder også vores abonnenters overholdelse af EU's regler om databeskyttelse, som dem der er fastlagt i den<a target="_blank" rel="noopener noreferrer" href="https://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX%3A32016R0679" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Generelle forordning om databeskyttelse<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> (“GDPR”).</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Hvis en abonnent indsamler, overfører, hoster eller analyserer personoplysninger om EU-borgere, kræver GDPR, at abonnenten benytter tredjepartsdatabehandlere, som garanterer, at denne har indført de tekniske og organisatoriske foranstaltninger, som er angivet i GDPR. For at gøre os yderligere fortjent til vores abonnenters tillid har vi opdateret vores databehandlingsaftale (“DPA”) for at imødekomme vores kunder med kontraktlige forpligtelser vedrørende vores overholdelse af gældende EU-lovgivning om databeskyttelse og implementering af øvrige kontraktlige forpligtelser, som påkrævet i henhold til GDPR.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Bindende selskabsregler (BCR)</strong>: Bindende selskabsregler (“BCR”) er virksomhedens politikker om databeskyttelse, som er godkendt af de europæiske databeskyttelsesmyndigheder vedrørende koncernintern overførsel af personoplysninger fra Det Europæiske Økonomiske Samarbejdsområde (“EØS”) til lande uden for EØS. BCR er baseret på strenge principper om privatlivets fred, som er fastlagt af EU's databeskyttelsesmyndigheder og kræver nøje rådførelse med pågældende myndigheder. Abonnenter kan finde hele listen over godkendte enheder på godkendelseslisten over bindende selskabsregler <a target="_blank" rel="noopener noreferrer" href="https://edpb.europa.eu/our-work-tools/our-documents/other/pre-gdpr-bcrs-overview-list-0_en" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">her<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. I 2017 gennemførte Zendesk EU's godkendelsesproces hos Irish Data Protection Commissioner (“DPC”) (med peerevaluering fra både UK Information Commissioner’s Office i Storbritannien og den hollandske databeskyttelsesmyndighed) med bindende selskabsregler som databehandler og dataansvarlig. Denne vigtige myndighedsgodkendelse var en validering af Zendesks implementering af de allerhøjeste standarder for beskyttelse af personoplysninger på globalt plan, både med hensyn til kunder og medarbejderes personoplysninger. Zendesk er en af de første softwarevirksomheder i verden, der har opnået godkendelse af sine bindende selskabsregler, og var den anden virksomhed nogensinde, som opnåede godkendelse fra den irske DPC.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Få adgang til Zendesks europæiske BCR her:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <a target="_blank" rel="noopener noreferrer" href="https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-BCR-Processor-Policy-2023.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesks bindende virksomhedsregler (BCR) for databehandling i EU<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li><a target="_blank" rel="noopener noreferrer" href="https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-BCR-Controller-Policy-2023.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesks bindende virksomhedsregler (BCR) for dataansvarlige i EU<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Få adgang til Zendesks BCR i Storbritannien her:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <a target="_blank" rel="noopener noreferrer" href="https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-UK-BCR-Processor-Policy.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesks bindende virksomhedsregler for databehandlere i Storbritannien<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li><a target="_blank" rel="noopener noreferrer" href="https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-UK-BCR-Controller-Policy.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesks bindende virksomhedsregler for dataansvarlige i Storbritannien<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li></ul><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Anmodninger fra registrerede personer</strong>: En enkeltperson, der ønsker at udøve sine databeskyttelsesrettigheder med hensyn til personoplysninger, der opbevares eller behandles af os på vegne af en af vores abonnenter i abonnentens tjenesteoplysninger (herunder ønsker at få indsigt i eller berigtige, ændre, slette, overføre eller begrænse behandling af sådanne personoplysninger), bør rette en sådan forespørgsel til vores abonnent (den dataansvarlige). Efter modtagelse af en anmodning fra en af vores abonnenter om, at vi skal fjerne personoplysninger fra Zendesk, svarer vi på deres anmodning inden for tredive (30) dage. Vi beholder personoplysninger, som vi behandler og opbevarer på vegne af vores abonnenter, så længe det er nødvendigt for at levere tjenesterne til vores abonnenter.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Databeskyttelsesrådgiver</strong>: Zendesks databeskyttelsesrådgiver (Data Protection Officer, “DPO”) kan kontaktes på <a href="mailto:euprivacy@zendesk.com" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">euprivacy@zendesk.com</a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:6" role="button" tabindex="0" aria-controls=":R26i76:--panel:6" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">France Hébergeur de Données de Santé (HDS eller Health Data Hosting)</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:6" aria-hidden="true" aria-labelledby=":R26i76:--trigger:6" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p id="hds" class="Textstyle__TextRoot-sc-c9um69-0 dubpne">HDS giver sundhedsudbydere i Frankrig mulighed for at anvende Zendesks platform til kundeservice og -engagement med tillid til, at vores platform har de nødvendige tekniske og forvaltningsmæssige foranstaltninger til at sikre og beskytte personlige sundhedsoplysninger (PHI). Find yderligere oplysninger <a href="/dk/blog/zendesk-obtains-hds-certification/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">her</a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:7" role="button" tabindex="0" aria-controls=":R26i76:--panel:7" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Den newzealandske Lov om privatliv 2020 (New New Zealand Privacy Act 2020) og tilhørende principper om beskyttelse af personlige oplysninger</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:7" aria-hidden="true" aria-labelledby=":R26i76:--trigger:7" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">New Zealand Privacy Act 2020 trådte i kraft den 1. december 2020, gælder for organisationer og opretholder det principbaserede grundlag fra 1993-loven. 2020-loven fastlægger, at organisationer er ansvarlige for at sikre, at personoplysninger, der sendes uden for New Zealand, er tilstrækkeligt beskyttet, og har tilføjet ufravigelige krav om meddelelse om sikkerhedsbrud. <a href="/dk/company/anz-privacy/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">https://www.zendesk.com/company/anz-privacy/</a></p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:8" role="button" tabindex="0" aria-controls=":R26i76:--panel:8" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Singapore Personal Data Protection Act (PDPA)</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:8" aria-hidden="true" aria-labelledby=":R26i76:--trigger:8" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Singapores lov om beskyttelse af personoplysninger (Personal Data Protection Act of Singapore) fastsætter rammerne for databeskyttelseslovgivningen i forbindelse med indsamling, brug og videregivelse af personoplysninger og trådte i kraft den 2. juli 2014. Zendesk er en anerkendt Infocomm Development Authority of Singapore (IDA) Data Intermediary som Software-as-a-Service (“SaaS”)-tjenesteudbyder. Find yderligere oplysninger <a href="/dk/company/singapore-pdpa/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">her</a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:9" role="button" tabindex="0" aria-controls=":R26i76:--panel:9" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">GDPR for Storbritannien og Brexit</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:9" aria-hidden="true" aria-labelledby=":R26i76:--trigger:9" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Storbritannien trak sig ud af EU den 31. januar 2020. Den 28. juni 2021 indførte EU-Kommisionen <a target="_blank" rel="noopener noreferrer" href="https://ec.europa.eu/commission/presscorner/detail/en/ip_21_3183" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">afgørelser om tilstrækkeligt beskyttelsesniveau<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> for overførsel af personoplysninger til Storbritannien i henhold til GDPR.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R26i76:--trigger:10" role="button" tabindex="0" aria-controls=":R26i76:--panel:10" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">USA's Health Insurance Portability and Accountability Act (Lov om overførbarhed og ansvarlighed for sygeforsikring)(HIPAA) og Business Associate Agreement (Aftale om forretningsforbindelse)(BAA)</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R26i76:--panel:10" aria-hidden="true" aria-labelledby=":R26i76:--trigger:10" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p id="hipaa-baa" class="Textstyle__TextRoot-sc-c9um69-0 dubpne">For at opnå en HIPAA-aktiveret konto skal I (1) købe tjenesten Advanced Security Deployed Associated Service eller tilføjelsesprogammet Advanced Compliance Deployed Associated Service, (2) aktivere et sæt sikkerhedskonfigurationer som angivet af Zendesk og (3) oprette vores <a href="/dk/company/business-associate-agreement/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Business Associate Agreement (Aftale om forretningsforbindelse)</a> (“BAA”). Find flere oplysninger, herunder en liste over hvilke tjenester, der kan HIPAA-aktiveres, under <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360048514934" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Avanceret kravoverholdelse<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></section></div></div></div><div id="subscriber-service-data" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-4c83c49d-1 bEEqbX jLlTLp" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bbWTuI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Oplysninger om abonnents tjenestedata</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Tjenestedata er alle oplysninger, herunder personoplysninger, som er gemt i eller overført via Zendesks tjenester af eller på vegne af vores abonnenter og deres slutbrugere. Vi anvender tjenestedata til at drive og forbedre vores tjenester, hjælpe kunder med at få adgang til og bruge tjenesterne, svare på abonnenthenvendelser og sende kommunikation, der er relateret til tjenesterne.</p></div><div class="StyledCol-sc-inuw62-0 hkiwRM Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ai76:--trigger:0" role="button" tabindex="0" aria-controls=":R2ai76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Yderligere oplysninger</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ai76:--panel:0" aria-hidden="true" aria-labelledby=":R2ai76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Adgang</strong>: Zendesk leverer en række avancerede adgangs- og krypteringsfunktioner for at give kunderne effektiv beskyttelse af deres oplysninger. Vi tilgår eller bruger ikke vores kunders indhold til andet end at levere, vedligeholde og forbedre Zendesks tjenester og som det på anden måde er påkrævet ved lov. Find yderligere oplysninger <a href="#product-security" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">her</a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Datahosting</strong>: Zendesk bruger Amazon Web Services til at hoste tjenestedata som beskrevet <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408825765530" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">her<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> og i vores <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408883599130" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Politik for regional datahosting<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. Find også yderligere oplysninger i <a href="#cloud-security" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">sektionen Sikkerhed</a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Standarddatatyper, der indsamles af tjenesten</strong>: Zendesk har oprettet en <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408837672346" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">liste over datapunkter<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, kategoriseret efter produkt. For at få det fulde overblik over datatyperne kan abonnenterne bruge denne liste sammen med deres specifikke brugseksempel og deraf resulterende datatyper.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Lov- og myndighedsbestemte anmodninger</strong>: Privatliv, datasikkerhed og abonnenternes tillid er vores højeste prioritet. Zendesk videregiver ikke tjenesteoplysninger, undtagen i det nødvendige omfang for at vi kan levere vores tjenester og overholde gældende lovgivning, som beskrevet nærmere i vores <a href="/dk/company/agreements-and-terms/privacy-notice/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">privatlivserklæring</a>. Vi har yderligere ressourcer til at hjælpe vores abonnenter med at gennemgå deres overholdelse: <a href="/dk/company/privacy-and-data-protection/#transparency-report" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Gennemsigtighedsrapport</a> og <a href="/dk/company/agreements-and-terms/government-data-request-policy/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Politik for myndighedsanmodninger</a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Ejerskab</strong>: Fra et privatlivsmæssigt synspunkt, er abonnenten dataansvarlig for tjenestedata, og Zendesk er databehandler. Dette betyder, at i den periode, hvor I abonnerer på tjenester hos Zendesk, bevarer I ejerskabet af og kontrollen over tjenestedata i jeres Zendesk-forekomst.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Replikering</strong>: Zendesk replikerer data med jævne mellemrum med henblik på arkivering, backup og overvågningslogs. Vi bruger Amazon Web Services (AWS) til at gemme nogle af de oplysninger, der sikkerhedskopieres, f.eks. databaseoplysninger og vedhæftede filer. Find flere oplysninger i vores <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408883599130" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Politik for regional datahosting<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Sikkerhed</strong>: Zendesk prioriterer datasikkerheden og kombinerer avancerede sikkerhedsfunktioner med omfattende evalueringer af vores applikationer, systemer og netværk for at sikre, at abonnent- og virksomhedsdata er i sikre hænder. Find yderligere oplysninger <a href="#security" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">her</a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Sikkerhedshændelser</strong>: Find flere oplysninger om administration af sikkerhedshændelser i vores <a href="#cloud-security" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Håndtering af sikkerhedshændelser</a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Underdatabehandlere</strong>: Zendesk kan benytte underdatabehandlere, herunder Zendesks egne koncernselskaber samt tredjepartsvirksomheder, til at levere, sikre eller forbedre tjenesterne, og sådanne underdatabehandlere kan have adgang til tjenestedata. Vores <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408883061530" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Politik for underdatabehandlere<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> indeholder en opdateret liste over alle underdatabehandleres navne og lokaliteter.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Opsigelse</strong>: Zendesk har en <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408883628954" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Politik for sletning af tjenestedata<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, der beskriver Zendesks procedurer for sletning af data ved abonnentens opsigelse eller udløbet af Zendesk-abonnementet.</p></div></section></div></div></div></div><div id="privacy-policies" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-4c83c49d-1 bEEqbX jLlTLp" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Privatlivsrelaterede politikker</h3><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ei76:--trigger:0" role="button" tabindex="0" aria-controls=":R2ei76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Politikker</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ei76:--panel:0" aria-hidden="true" aria-labelledby=":R2ei76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/dk/company/agreements-and-terms/cookie-notice/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Cookiepolitik</span></a></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Detaljerede oplysninger om, hvordan og hvornår vi bruger cookies på Zendesks websteder.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022367393-Zendesk-In-Product-Cookie-Policy" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Politik for cookies i produkter</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Giver oplysninger om, hvordan og hvornår Zendesk bruger cookies i Zendesks tjenester.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360022185214-Zendesk-Service-Data-Deletion-Policy" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Politik for sletning af tjenestedata</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Hvordan vores abonnenters tjenestedata slettes i forbindelse med annullering, opsigelse eller migrering af en konto inden for Zendesks tjenester.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/360050371513-The-Zendesk-Shared-Responsibility-Model" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Model for delt ansvar</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Disse rammer præciserer, hvilken part der er ansvarlig for hvilke kontroller i forbindelse med sikring og beskyttelse af jeres data.</p></div></div></div></section></div></div></div></div><div id="privacy-application-features" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-4c83c49d-1 bEEqbX jLlTLp" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">App-funktioner relateret til privatliv</h3><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ii76:--trigger:0" role="button" tabindex="0" aria-controls=":R2ii76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Værktøjer til beskyttelse af privatliv og data</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ii76:--panel:0" aria-hidden="true" aria-labelledby=":R2ii76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk har værktøjer til hvert af sine produkter til at hjælpe med brugeranmodninger og andre forpligtelser i henhold til de gældende love og regler om privatliv og databeskyttelse, f.eks. dataadgang, berigtigelse, portabilitet, sletning og indsigelse. Find flere oplysninger om funktionerne og funktionaliteten i hvert Zendesk-produkt under <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408834005530" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Overholdelse af privatlivets fred og databeskyttelse i Zendesks produkter<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ii76:--trigger:1" role="button" tabindex="0" aria-controls=":R2ii76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Adgangsstyring</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ii76:--panel:1" aria-hidden="true" aria-labelledby=":R2ii76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk leverer en række avancerede adgangs- og krypteringsfunktioner for at give abonnenterne effektiv beskyttelse af deres oplysninger. Vi tilgår eller bruger ikke vores abonnenters oplysninger til andet end at levere, vedligeholde og forbedre Zendesks tjenester og som det på anden måde er påkrævet ved gældende lov. Find yderligere oplysninger <a href="#product-security" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">her</a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ii76:--trigger:2" role="button" tabindex="0" aria-controls=":R2ii76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Certificeringer</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ii76:--panel:2" aria-hidden="true" aria-labelledby=":R2ii76:--trigger:2" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk har opnået en række internationalt anerkendte certificeringer og akkrediteringer, der påviser overholdelse af rammerne for tredjepartssikkerhed. Sikkerhedscertificeringerne er beskrevet <a href="#artifacts" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">her</a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ii76:--trigger:3" role="button" tabindex="0" aria-controls=":R2ii76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Lokalitet for datahosting</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ii76:--panel:3" aria-hidden="true" aria-labelledby=":R2ii76:--trigger:3" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Abonnenter, der køber tilføjelsesprogrammet <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408838409754" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Lokalitet for datacenter<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> eller har funktionaliteten Lokalitet for datacenter i deres tjenesteabonnement, har mulighed for at vælge, hvilken region deres tjenestedata skal hostes i ud fra en liste over Zendesks tilgængelige regioner.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ii76:--trigger:4" role="button" tabindex="0" aria-controls=":R2ii76:--panel:4" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Påkrævet beskyttelse af personlige oplysninger</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ii76:--panel:4" aria-hidden="true" aria-labelledby=":R2ii76:--trigger:4" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk har et solidt globalt program til sikring af privatliv og databeskyttelse, som har en ensartet tilgang til forvaltning af privatliv og oplysninger, der giver kunderne fleksibilitet til at administrere personoplysninger internt i Zendesks systemer. Få flere oplysninger i vores produktguider: <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408834005530" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Overholdelse af privatlivets fred og databeskyttelse i Zendesks produkter<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R2ii76:--trigger:5" role="button" tabindex="0" aria-controls=":R2ii76:--panel:5" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Bortredigering/dataminimering</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R2ii76:--panel:5" aria-hidden="true" aria-labelledby=":R2ii76:--trigger:5" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk har to typer bortredigering til fjernelse af følsomme data:</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Manuel bortredigering giver mulighed for at bortredigere eller fjerne følsomme data i kommentarer til support-tickets og fjerne vedhæftede filer sikkert, så I kan beskytte fortrolige oplysninger. Dataene bortredigeres i tickets via UI eller API for at forhindre, at følsomme oplysninger lagres i Zendesk. <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408846470170" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Læs mere om bortredigering via UI eller API<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Automatisk bortredigering giver mulighed for automatisk bortredigering af kreditkortnumre i tickets, der er indsent af agenter eller slutbrugere. Når funktionen er aktiveret, erstattes kreditkortnumrene delvist af sorte felter i en ticket. Numrene bortredigeres også fra logs og databaseindtastninger. <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408822124314" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Lær, hvordan denne funktion aktiveres, og hvordan kreditkortnumrene identificeres<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></section></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div id="ai" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-4c83c49d-1 bEEqbX jLlTLp" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bbWTuI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Zendesk AI</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk AI er gennem design bygget ud fra kerneprincipperne om privatlivets fred, sikkerhed og compliance. Vores forpligtelse til at give virksomheder sikre, pålidelige produkter og løsninger er indlejret i vores DNA. Som en del af dette følger Zendesk et sæt <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/newsroom/articles/building-responsible-ai/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">designprincipper<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, der ikke kun sætter standarden for, hvordan vi designer, udvikler og bygger alt, hvad vi gør, men som sætter et klart fundament for vores brug af AI til kundeoplevelser (CX) og medarbejderoplevelser (EX)).</p></div><div class="StyledCol-sc-inuw62-0 hkiwRM Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:0" role="button" tabindex="0" aria-controls=":Ram76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Datasikkerhed</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:0" aria-hidden="true" aria-labelledby=":Ram76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Tjenesteoplysninger, der behandles af Zendesk AI, er underlagt alle sikkerhedsstandarder og -forpligtelser, herunder overholdelse af Zendesks robuste <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4980543927322" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">virksomhedssikkerhedsforanstaltninger<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> og opbevaring i Zendesks <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/trust-center/#artifacts-nda:~:text=Security%20Compliance-,SOC%202%20Type%20II,-We%20undergo%20routine" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">SOC 2-kompatible miljø<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. Tjenesteoplysninger vil ikke blive delt med nogen anden kunde.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Generative AI-funktioner drives i øjeblikket af OpenAI. OpenAI sletter alle oplysninger efter produktion af outputtet, uden lagring. OpenAI-datasikkerhedspraksisser er tilgængelige <a target="_blank" rel="noopener noreferrer" href="https://openai.com/security" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">her<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:1" role="button" tabindex="0" aria-controls=":Ram76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Modelsikkerhed</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:1" aria-hidden="true" aria-labelledby=":Ram76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Alle modeller udviklet af Zendesk er klassifikationsmodeller - det betyder, at de er trænet i at læse og klassificere input i et af et bestemt antal kategorier oprettet af Zendesk. Da disse modeller ikke er generative, produceres der ikke noget indhold af modellen, og <strong>det er ikke muligt for oplysninger at blive gengivet af modellen</strong>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:2" role="button" tabindex="0" aria-controls=":Ram76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Modeltræning</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:2" aria-hidden="true" aria-labelledby=":Ram76:--trigger:2" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Bruger Zendesk kundeserviceoplysninger til at træne maskinlæringsmodeller?</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk tilbyder tre typer af maskinlæringsfunktionalitet:</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>1. Kontospecifik maksinlæringsfunktionalitet:</strong> Zendesk opretter maskinlæringsmodeller, der er skræddersyet til en kundes konto udelukkende ved hjælp af oplysninger, der findes på kontoen. Kontospecifikke modeller vil ikke blive brugt af andre kunder.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>2. Generisk maskinlæringsfunktionalitet:</strong> Zendesk bruger tjenesteoplysninger til at træne sine generiske maskinlæringsmodeller på tværs af konti til at være prædiktive og nyttige for flere Zendesk-kunder. Disse omfatter globale og industrielle modeller. Disse modeller vil aldrig videregive en kundes tjenesteoplysninger til en anden kunde, fordi de er ikke "generative" (dvs. de opretter ikke tekst).</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>3. Generativ maskinlæringsfunktionalitet understøttet af OpenAI:</strong> OpenAI-modeller er trænet på forhånd, og Zendesks kundeoplysninger vil aldrig blive brugt af OpenAI (eller eventuel anden tredjepart) til at træne deres model(er).</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Hvordan beskytter Zendesk tjenesteoplysninger, når de bruges til modeltræning?</strong> Før tjenesteoplysninger bruges til at træne generisk maskinlæringsfunktionalitet, anvender Zendesk aggregerings- og saneringsprocesser efter behov. Ingen felter, der er beregnet til at modtage personoplysninger eller vedhæftede serviceanmodninger, bruges til modeltræning. <strong>Zendesk har forpligtet sig til at sikre, at ingen tjenesteoplysninger gengives af modellen.</strong> Der er ingen risiko for, at en kundes oplysninger vil blive eksponeret for en anden kunde gennem modellens output. Se <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/5729714731290#h_01H128YHC41CMTD1GKDAW2Y2N4" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">information om brug af AI-data<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:3" role="button" tabindex="0" aria-controls=":Ram76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Nøjagtighed af model</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:3" aria-hidden="true" aria-labelledby=":Ram76:--trigger:3" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Hallucinationer er en iboende risiko for generative AI-funktioner. Zendesk gør to ting for at mindske denne risiko:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF bullet-default"><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk bruger teknikken Retrieval Augmented Generation (RAG) til at sikre, at genererede svar eller søgeresultater er baseret på specifikt vidensbaseindhold</p></li><li><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesks udviklingsteam inspicerer regelmæssigt svar med negativ feedback fra slutbrugere for hallucinationer for at udvikle værktøjer, der automatisk kan registrere og forhindre sådanne scenarier.</p></li></ul></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:4" role="button" tabindex="0" aria-controls=":Ram76:--panel:4" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Datahosting og placering</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:4" aria-hidden="true" aria-labelledby=":Ram76:--trigger:4" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Alle tjenesteoplysninger hostes i Zendesks eksisterende <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408825765530-Data-Hosting-Locations-for-Your-Zendesk-Service-Data" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"> AWS-regioner<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. Se <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408883061530-Sub-processor-Policy" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesks politik for underdatabehandlere<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> vedrørende underdatabehandleres hostingsteder</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Brug af Zendesk AI påvirker ikke eventuelle forpligtelser til placering af abonnentoplysninger, herunder dem, der er tilgængelige i <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408838409754-About-the-Data-Center-Location-add-on" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Datacenterplacering-tilføjelsen<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. Tjenesteoplysninger tilhørende kvalificerede abonnenter vil fortsat blive hostet i den valgte region.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Bemærk: Zendesk WFM (Tymeshift), Zendesk QA (Klaus) og Ultimate tjenesteoplysninger hostes i Google Cloud Platform i de regioner, der er angivet nedenfor:</p><table class="StyledTable-sc-gje7na-0 kwdQnt Tablestyle__TableRoot-sc-18dzhw4-0 hfivsP sc-4c83c49d-3 fIfYiH table-row-headings table-size-medium " data-garden-id="tables.table" data-garden-version="8.76.2"><thead data-garden-id="tables.head" data-garden-version="8.76.2" class="StyledHead-sc-spf23a-0 johpeY"><tr data-garden-id="tables.header_row" data-garden-version="8.76.2" class="StyledRow__StyledBaseRow-sc-ek66ow-0 StyledHeaderRow-sc-16ogvdx-0 dylWPs ixsvZf"><th data-garden-id="tables.header_cell" data-garden-version="8.76.2" class="StyledCell-sc-8hpncx-0 StyledHeaderCell-sc-fzagoe-0 kFCBvR exiVod"><strong>Produkt</strong></th><th data-garden-id="tables.header_cell" data-garden-version="8.76.2" class="StyledCell-sc-8hpncx-0 StyledHeaderCell-sc-fzagoe-0 kFCBvR exiVod"><strong>Placering(er) for hosting af tjenesteoplysninger</strong></th></tr></thead><tbody data-garden-id="tables.body" data-garden-version="8.76.2" class="StyledBody-sc-14ud6y-0 cBLosE"><tr data-garden-id="tables.row" data-garden-version="8.76.2" tabindex="-1" class="StyledRow__StyledBaseRow-sc-ek66ow-0 StyledRow-sc-ek66ow-1 dylWPs excaJf"><th scope="row" data-garden-id="tables.header_cell" data-garden-version="8.76.2" class="StyledCell-sc-8hpncx-0 StyledHeaderCell-sc-fzagoe-0 kFCBvR exiVod">Zendesk WFM (Tymeshift)</th><td class="StyledCell-sc-8hpncx-0 kFCBvR " data-garden-id="tables.cell" data-garden-version="8.76.2">USA, Tyskland</td></tr><tr data-garden-id="tables.row" data-garden-version="8.76.2" tabindex="-1" class="StyledRow__StyledBaseRow-sc-ek66ow-0 StyledRow-sc-ek66ow-1 dylWPs excaJf"><th scope="row" data-garden-id="tables.header_cell" data-garden-version="8.76.2" class="StyledCell-sc-8hpncx-0 StyledHeaderCell-sc-fzagoe-0 kFCBvR exiVod">Zendesk QA (Klaus)</th><td class="StyledCell-sc-8hpncx-0 kFCBvR " data-garden-id="tables.cell" data-garden-version="8.76.2">Tyskland</td></tr><tr data-garden-id="tables.row" data-garden-version="8.76.2" tabindex="-1" class="StyledRow__StyledBaseRow-sc-ek66ow-0 StyledRow-sc-ek66ow-1 dylWPs excaJf"><th scope="row" data-garden-id="tables.header_cell" data-garden-version="8.76.2" class="StyledCell-sc-8hpncx-0 StyledHeaderCell-sc-fzagoe-0 kFCBvR exiVod">Ultimate</th><td class="StyledCell-sc-8hpncx-0 kFCBvR " data-garden-id="tables.cell" data-garden-version="8.76.2">USA, Belgien</td></tr></tbody></table></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:5" role="button" tabindex="0" aria-controls=":Ram76:--panel:5" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Databeskyttelse</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:5" aria-hidden="true" aria-labelledby=":Ram76:--trigger:5" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Alle Zendesks produkter og funktioner er designet med privatlivets fred i tankerne, og det gælder også for Zendesk AI.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Abonnenter kan <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408834005530-Complying-with-Privacy-and-Data-Protection-Law-in-Zendesk-products" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">overholde<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> forskellige privatlivslove (herunder den generelle forordning om databeskyttelse og CCPA), når de bruger Zendesk, herunder Zendesk AI-funktioner.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:6" role="button" tabindex="0" aria-controls=":Ram76:--panel:6" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">HIPAA</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:6" aria-hidden="true" aria-labelledby=":Ram76:--trigger:6" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk AI er berettiget til dækning under <a href="/dk/company/business-associate-agreement/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesks forretningspartneraftale (Business Associate Agreement, BAA)</a>.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Abonnenter, der er interesserede i at indgå en BAA med Zendesk, skal have adgang til <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408832117786-Advanced-Compliance" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Avanceret Compliance-tilføjelsen<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:7" role="button" tabindex="0" aria-controls=":Ram76:--panel:7" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">OpenAI-drevne funktioner</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:7" aria-hidden="true" aria-labelledby=":Ram76:--trigger:7" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Datasikkerhed</p></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">OpenAI-datasikkerhedspraksisser er tilgængelige <a target="_blank" rel="noopener noreferrer" href="https://openai.com/security" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">her<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Modelsikkerhed</p></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk bruger optrænede OpenAI-modeller, og tjenesteoplysninger vil aldrig blive brugt af OpenAI til noget andet formål end at levere og beskytte dens tjeneste til abonnenten. Når outputtet er leveret, slettes tjenesteoplysningerne.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Modeltræning</p></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">OpenAI vil aldrig bruge tjenesteoplysninger til modeltræning eller eventuel anden form for tjenesteforbedring.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Datahosting og placering</p></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">OpenAI understøtter databehandlingslokalitet i Det Europæiske Økonomiske Samarbejdsområde (EØS) og Schweiz for berettigede kunder. Bemærk dog, at OpenAI ikke gemmer eller hoster servicedata, som kun behandles i hukommelsen for at levere outputtet.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Databeskyttelse</p></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk anvender OpenAI's politik om 'Nul dataopbevaring', så ingen tjenesteoplysninger opbevares eller hostes af OpenAI, efter at outputtet er leveret. Derfor påvirker brugen af OpenAI ikke abonnenters mulighed for at <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408834005530-Complying-with-Privacy-and-Data-Protection-Law-in-Zendesk-products" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">overholde<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> forskellige privatlivslove (herunder den generelle forordning om databeskyttelse og CCPA), når de bruger Zendesk.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Alle OpenAI-funktioner i Zendesk er valgfrie. Abonnenter, der ikke ønsker at bruge disse funktioner, behøver ikke at slå dem til, og de kan altid deaktivere funktionerne via Admincenteret.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">HIPAA</p></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Udvalgte OpenAI-drevne funktioner er tilgængelige til brug med HIPAA-aktiverede konti. Se siden <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408832117786-Advanced-Compliance" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Advanceret kravoverholdelse<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> for flere oplysninger.</p></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Ram76:--trigger:8" role="button" tabindex="0" aria-controls=":Ram76:--panel:8" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Funktioner drevet af Zendesk AI-agenter (Ultimate)</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Ram76:--panel:8" aria-hidden="true" aria-labelledby=":Ram76:--trigger:8" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Du kan få mere at vide om Ultimates AI-agent sikkerhed og privatlivets fred <a target="_blank" rel="noopener noreferrer" href="https://www.ultimate.ai/security-privacy" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">her<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></section></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kkyFbk"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div id="legal" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-4c83c49d-1 bEEqbX jLlTLp" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bbWTuI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Jura</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Vores aftaler og politikker giver vores abonnenter gennemsigtighed og detaljerede oplysninger om Zendesks tjenester, som igen hjælper vores abonnenter med at overholde deres egne juridiske og overholdelsesmæssige standarder.</p></div><div class="StyledCol-sc-inuw62-0 hkiwRM Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R16q76:--trigger:0" role="button" tabindex="0" aria-controls=":R16q76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Aftaler</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R16q76:--panel:0" aria-hidden="true" aria-labelledby=":R16q76:--trigger:0" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk har flere databehandlingsaftaler og andre tillæg, som hjælper abonnenterne med at overholde lovene om databeskyttelse og privatliv. Disse er klar til oprettelse <a href="/dk/company/agreements-and-terms/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">her</a>. Disse omfatter:</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Databehandlingsaftale <a href="/dk/company/data-processing-form/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">(DPA)</a></strong></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>United States HIPAA Business Associate Agreement (Aftale om forretningsforbindelse) <a href="/dk/company/business-associate-agreement/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">(BAA)</a></strong></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Aftale om hovedydelser <a href="/dk/company/agreements-and-terms/main-services-agreement/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">(MSA)</a></strong></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong><a href="/dk/company/us-addendum/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Tillæg for amerikanske stater</a></strong></p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":R16q76:--trigger:1" role="button" tabindex="0" aria-controls=":R16q76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Politikker</h4></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":R16q76:--panel:1" aria-hidden="true" aria-labelledby=":R16q76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><div id="legal-policies" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/dk/company/agreements-and-terms/accessibility/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Tilgængelighedspolitik</span></a></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Abonnenterne kan benytte vores frivillige skabelon til produkttilgænglighed til at foretage deres egne foreløbige vurderinger.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a target="_blank" rel="noopener noreferrer" href="https://investor.zendesk.com/ir-home/corporate-governance/governance-documents/default.aspx" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Regelsæt for forretningsførelse og etik</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">De mindste standarder som vi forventer af vores direktører, ledere, medarbejdere og midlertidigt ansatte i vores forretningsførelse.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/dk/company/agreements-and-terms/cookie-notice/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Cookiepolitik</span></a></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Detaljerede oplysninger om, hvordan og hvornår vi bruger cookies på Zendesks websteder.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408824378650" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Politik for cookies i produkter</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Giver oplysninger om, hvordan og hvornår Zendesk bruger cookies i Zendesks tjenester.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/dk/company/trademark-property/dmca/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Meddelelse om krænkelse af ophavsret og Politik for fjernelse af indhold</span></a></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Hvordan Zendesk håndterer meddelelser om krænkelse af ophavsret.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408883628954-Zendesk-Service-Data-Deletion-Policy" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Politik for sletning af data</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Hvordan vores abonnenters tjenestedata slettes i forbindelse med annullering, opsigelse eller migrering af en konto inden for Zendesks tjenester.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/dk/company/agreements-and-terms/government-data-request-policy/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Politik for lov- og myndighedsbestemte anmodninger</span></a></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Beskriver Zendesks procedure for besvarelse af en anmodning, der modtages fra retshåndhævende eller andre offentlige myndigheder.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/dk/company/agreements-and-terms/privacy-policy/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Privatlivserklæring</span></a></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Beskriver, hvordan Zendesk indsamler, bruger, deler og beskytter personoplysninger.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408883599130" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Politik for regional datahosting</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Hvor Zendesks tjenestedata kan hostes, hvis en abonnent køber eller aktiverer tilføjelsesprogrammet Lokalitet for datacenter.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dxKmIA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/dk/company/policies-and-guidelines/responsible-disclosure-policy/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Politik for ansvarlig videregivelse</span></a></div><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Programmer, hvor sikkerhedsresearchere kan indberette registrering af sikkerhedsrisici i Zendesks tjenester.</p></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Der kan findes andre politikker fra Zendesk <a href="/dk/company/legal/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">her</a>.</p></div></div></div></section></div></div></div></div><div id="transparency-report" class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 sc-4c83c49d-1 bEEqbX jLlTLp" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bbWTuI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Gennemsigtighedsrapport</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Videregivelse af tjenestedata</strong>: Zendesk videregiver kun tjenestedata til tredjeparter, hvor videregivelse er nødvendig for at levere eller forbedre tjenesterne eller som påkrævet for at besvare anmodninger fra offentlige myndigheder i henhold til loven. Se vores <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/5040452168090" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Politik for myndighedsanmodninger om oplysninger<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> samt <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/5040336930970" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesks gennemsigtighedsrapport<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 fldNzg"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 Basestyle__BaseColTextRoot-sc-3zktjg-2 hmvmFG eEwYbU" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Dette kunne blive starten på et fantastisk samarbejde</h2><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 kWIkIT"><a href="/dk/register/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Tilmeld dig en prøveversion</a><a href="/dk/agent-workspace-tour/" data-interaction-type="button-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 endJfX" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Få en rundvisning</a></div></div></div></div></div></section></main><footer class="sc-589b3f08-0 kiqZIv"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="sc-589b3f08-4 iMJqiQ"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><a href="/dk/" data-interaction-type="link-inline-primary" aria-label="Zendesk" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><svg xmlns="http://www.w3.org/2000/svg" width="22" height="16" viewBox="0 0 22 16" fill="currentColor" theme="[object Object]" class="LinkCollectionstyle__ZendeskIcon-sc-96x2q7-1 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class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Zendesk til kundeservice</span></a></li><li><a href="/dk/platform/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Sunshine Platform</span></a></li><li><a href="/dk/marketplace/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Marketplace</span></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/sections/4405298877338-What-s-New-in-Zendesk/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Produktopdateringer</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li></ul></div><div class="StyledCol-sc-inuw62-0 dyNcwQ Gridstyle__Col-sc-1uhmtis-2 LinkCollectionstyle__LinkCollectionSectionWrapper-sc-96x2q7-2 hmvmFG fbaGOf" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Topfunktioner</h2><ul><li><a href="/dk/service/ticketing-system/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Ticketingsystem</span></a></li><li><a href="/dk/service/messaging/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Beskeder og livechat</span></a></li><li><a href="/dk/service/help-center/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Hjælpecenter</span></a></li><li><a href="/dk/service/voice/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Tale</span></a></li><li><a href="/dk/service/community-forum/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Communityfora</span></a></li><li><a href="/dk/service/analytics/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Rapportering og analyser</span></a></li><li><a href="/dk/service/ai/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Answer Bot</span></a></li><li><a href="/dk/service/ticketing-system/customer-service-management-software/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Kundeservicesoftware</span></a></li><li><a href="/dk/service/help-desk-software/ticketing-system/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Ticketingsoftware til helpdesk</span></a></li><li><a href="/dk/service/messaging/live-chat/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Software til livechat</span></a></li><li><a href="/dk/service/help-center/knowledge-base-software/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Vidensbase</span></a></li><li><a href="/dk/service/help-center/community-software/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Software til forum</span></a></li><li><a href="/dk/service/help-desk-software/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Software til helpdesk</span></a></li><li><a href="/dk/service/quality-assurance/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Kvalitetssikring</span></a></li><li><a href="/dk/service/workforce-management/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Workforce management</span></a></li><li><a href="/dk/customer-data-privacy-protection/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Avanceret databeskyttelse</span></a></li></ul></div><div class="StyledCol-sc-inuw62-0 dyNcwQ Gridstyle__Col-sc-1uhmtis-2 LinkCollectionstyle__LinkCollectionSectionWrapper-sc-96x2q7-2 hmvmFG fbaGOf" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Ressourcer</h2><ul><li><a href="/dk/trust-center/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Sikkerhed</span></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Produktsupport</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a href="/dk/demo/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Anmod om en demo</span></a></li><li><a href="/dk/blog/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Blog</span></a></li><li><a target="_blank" rel="noopener noreferrer" href="https://training.zendesk.com/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Kurser</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></li><li><a href="/dk/partner/" data-interaction-type="link-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 jIfPFy" 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type="application/json">{"props":{"pageProps":{"meta":{"alternates":{"de":"https://www.zendesk.de/trust-center/","th":"https://www.zendesk.com/th/trust-center/","mx":"https://www.zendesk.com.mx/trust-center/","nl":"https://www.zendesk.nl/trust-center/","hk":"https://www.zendesk.hk/trust-center/","kr":"https://www.zendesk.kr/trust-center/","it":"https://www.zendesk.com/it/trust-center/","tw":"https://www.zendesk.tw/trust-center/","es":"https://www.zendesk.es/trust-center/","fr":"https://www.zendesk.fr/trust-center/","au":"https://www.zendesk.com/au/trust-center/","in":"https://www.zendesk.com/in/trust-center/","sg":"https://www.zendesk.com/sg/trust-center/","se":"https://www.zendesk.com/se/trust-center/","dk":"https://www.zendesk.com/dk/trust-center/","us":"https://www.zendesk.com/trust-center/","gb":"https://www.zendesk.co.uk/trust-center/","br":"https://www.zendesk.com.br/trust-center/","jp":"https://www.zendesk.co.jp/trust-center/"},"related":[],"tags":[],"backupLocale":false},"attributes":{"zen-hero-1":"Sikker kundeservice","zen-hero-2":"Vær godt dækket ind","zen-hero-3":"Zendesk tager sikkerhed meget alvorligt – spørg bare de \u003ca href=\"/why-zendesk/customers/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eFortune 100- og Fortune 500-virksomheder\u003c/span\u003e\u003c/a\u003e, der betror deres data til os. Vi benytter en kombination af avancerede sikkerhedsfunktioner i virksomhedsklasse og omfattende revisioner af vores applikationer, systemer og netværk for at sørge for, at dine oplysninger altid er beskyttede, og alle kunder kan føle sig sikre – også vores egne.","zen-security-1":"Overholdelsescertificeringer og medlemskaber","zen-security-2":"Zendesk benytter de bedste fremgangsmåder og standarder for at overholde de generelle, branchegodkendte standarder for sikkerhed og privatliv, som igen hjælper vores abonnenter med at overholde deres egne standarder.","zen-security-3":"Overholdelse af sikkerhedsstandarder","zen-security-4":"SOC 2 Type II","zen-security-5":"Vi foretager rutinemæssige overvågninger for at få opdaterede SOC 2 Type II-rapporter, der er til rådighed efter anmodning og i henhold til NDA. \u003ca href=\"#artifacts-nda\"\u003eAnmod om den seneste SOC 2 Type II-rapport\u003c/a\u003e.","zen-security-6":"ISO 27001:2022 ","zen-security-7":"Zendesk er ISO 27001:2022-certificeret. \u003ca href=\"#\" class=\"js-open-modal anchor\" data-modal-id=\"security-resources-modal\" target=\"\"\u003e\u003cspan\u003eDownload certifikatet\u003c/span\u003e\u003c/a\u003e.","zen-security-8":"ISO 27018:2019 ","zen-security-9":"Zendesk er ISO 27018:2019-certificeret. Certifikatet kan downloades \u003ca href=\"#\" class=\"js-open-modal anchor\" data-modal-id=\"security-resources-modal\" target=\"\"\u003e\u003cspan\u003eher\u003c/span\u003e\u003c/a\u003e.","zen-security-10":"FedRAMP LI-SaaS","zen-security-11":"Zendesk er FedRAMP-autoriseret med Low Impact Software-as-a-Service (LI-SaaS) og er anført i \u003ca href=\"https://marketplace.fedramp.gov/#/product/zendesk?status=In%20Process\u0026sort=productName\" target=\"_blank\"\u003eFedRAMP Marketplace\u003c/a\u003e. Abonnenter, der er amerikanske statslige myndigheder, kan anmode om adgang til Zendesk FedRAMP Security Package ved at \u003ca href=\"https://www.fedramp.gov/assets/resources/documents/Agency_Package_Request_Form.pdf\" target=\"_blank\"\u003eudfylde en Package Access Request-formular\u003c/a\u003e eller ved at sende en anmodning til \u003ca href=\"mailto:fedramp@zendesk.com\"\u003efedramp@zendesk.com\u003c/a\u003e.","zen-security-12":"Overholdelse af branchestandarder","zen-security-13":"PCI-DSS","zen-security-14":"Vi tilbyder flere måder at forhindre eller eliminere PCI-data i at blive opbevaret i dine Zendesk-tjenester. Få mere at vide om Zendesk og kortindehaverdata i denne \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/6062264574490-How-to-use-Zendesk-with-PCI-DSS-Compliance\"\u003eartikel\u003c/a\u003e","zen-security-15":"HIPAA","zen-security-16":"Få mere at vide om vores HIPAA-program og vores BAA","zen-security-17":"HDS","zen-security-18":"Få mere at vide om vores HDS-program","zen-security-19":"Sikker kundeservice med Zendesk Security","zen-security-20":"Vores højeste prioritet er at levere en omfattende serviceløsning med fokus på at holde kundernes data sikre, muliggøre sikre interaktioner og beskytte deres virksomheder.","zen-security-21":"Medlemskaber","zen-security-22":"McAfee Cloud Trust – McAfee Enterprise Ready","zen-security-23":"Zendesk er blevet tildelt \u003ca href=\"https://www.mcafee.com/enterprise/en-us/about/cloud-trust-program.html\" target=\"_blank\"\u003eMcAfee CloudTrust-programmet\u003c/a\u003e. Programmet viser kun McAfee Enterprise-Ready-mærket for de tjenester, som har den højest mulige CloudTrust™-vurdering. Disse er blandt de tjenester, som har gjort sig fortjent til McAfees CloudTrust™ og en vurdering som McAfee Enterprise-Ready på baggrund af deres egenskaber inden for kategorierne data, bruger og enhed, sikkerhed, forretning og juridisk evaluering.","zen-security-24":"Cloud Security Alliance (CSA)","zen-security-25":"Zendesk er medlem af Cloud Security Alliance (CSA), en ikke-kommerciel organisation, der har til opgave at fremme brugen af bedste praksis for levering af sikkerhedsgarantier inden for Cloud Computing. CSA har lanceret Security, Trust \u0026 Assurance Registry (STAR), en offentligt tilgængelig registreringsdatabase, der dokumenterer de sikkerhedskontroller, som tilbydes i forskellige cloud computing-tilbud. Zendesk har udfyldt et offentligt tilgængeligt spørgeskema kaldet Consensus Assessment Initiative-spørgeskema (CAI) på baggrund af resultaterne af vores selvvurdering vedrørende rettidig omhu.","zen-security-26":"CSA CAIQ kan hentes \u003ca href=\"https://cloudsecurityalliance.org/star/registry/zendesk/services/zendesk/\" target=\"_blank\"\u003eher\u003c/a\u003e.","zen-security-27":"IT-ISAC","zen-security-28":"Zendesk er medlem af \u003ca href=\"https://it-isac.org/\" target=\"_blank\"\u003eIT-ISAC\u003c/a\u003e, en gruppe med fokus på at samle en række forskellige private virksomheder for at sikre optimal udnyttelse af den teknologiske udvikling og have et fælles engagement i forhold til sikkerhed. IT-ISAC giver mulighed for samarbejde og deling af relevante oplysninger om og praksis vedrørende trusler, der kan handles på. De står i spidsen for særlige interessegrupper med fokus på oplysninger, insidertrusler, fysisk sikkerhed og andre specifikke områder, som hjælper os i vores arbejde med at sikre Zendesk.","zen-security-29":"FIRST","zen-security-30":"Zendesk er medlem af \u003ca href=\"https://first.org/\" target=\"_blank\"\u003eFIRST\u003c/a\u003e, en international sammenslutning af hændelsesteams, der i fællesskab håndterer computersikkerhedshændelser og understøtter programmer til hændelsesforebyggelse. Medlemmer af FIRST udvikler og deler tekniske oplysninger, værktøjer, metoder, processer og bedste fremgangsmåder. Som medlem af FIRST samarbejder Zendesk Security med andre medlemmer for at bruge deres samlede viden, kompetencer og erfaring til at fremme et sikrere globalt elektronisk miljø.","zen-security-31":"Financial Services Qualifications System (FSQS)","zen-security-32":"Zendesk lever op til alle krav (Stage 1 og Stage 2) for at blive fuldt registreret i leverandørkvalifikationssystemet FSQS (Financial Services Qualification System), som anført af deltagende købsorganisationer. Anmod om det nyeste FSQS-certifikat \u003ca href=\"#artifacts\"\u003eher\u003c/a\u003e.","zen-security-33":"Flere oplysninger om FSQS \u003ca href=\"https://hellios.com/fsqs/\" target=\"_blank\"\u003ehttps://hellios.com/fsqs/\u003c/a\u003e.","zen-security-34":"Artefakter","zen-security-35":"Vi kan levere yderligere ressourcer ved anmodning.","zen-security-36":"Ressourcer til direkte download (ikke-NDA)","zen-security-37":"ISO 27001:2022-certifikater","zen-security-38":"ISO 27018:2019-certifikat","zen-security-39":"SOC 3-rapport","zen-security-40":"Dataark/hvidbog","zen-security-41":"PCI Attestation of Compliance (AoC) og certifikat for overholdelse","zen-security-42":"Netværksarkitekturdiagrammer","zen-security-43":"Support/guide","zen-security-44":"Chat","zen-security-45":"Talk","zen-security-46":"CSA CAIQ","zen-security-47":"Risk Ledger","zen-security-48":"FSQS (Financial Services Qualification System)","zen-security-49":"Hent ressourcer","zen-security-50":"NDA-ressourcer","zen-security-51":"Følgende ressourcer kan kræve en registreret NDA. Klik på knappen for at få adgang.","zen-security-52":"Forsikringscertifikat","zen-security-53":"SOC 2 Type II-rapport","zen-security-54":"Oversigt over årlig indtrængningstest","zen-security-55":"Oversigt over test af driftskontinuitet og it-katastrofeberedskab","zen-security-56":"SIG Lite","zen-security-57":"VSA","zen-security-58":"HECVAT Lite","zen-security-59":"Nuværende abonnenter kan få adgang til disse ressourcer i Admin UI:","zen-security-60":"Gå til Admin UI","zen-security-61":"Cloud-sikkerhed","zen-security-62":"Fysisk sikkerhed for datacenter","zen-security-63":"Faciliteter","zen-security-64":"Zendesk hoster primært tjenestedata i AWS-datacentre, der er certificeret til at overholde ISO 27001, PCI DSS Service Provider Level 1, og/eller SOC 2. \u003ca href=\"https://aws.amazon.com/compliance/programs/\" target=\"_blank\"\u003eFå mere at vide om overholdelse hos AWS\u003c/a\u003e.","zen-security-65":"AWS-infrastrukturtjenester omfatter nødstrøm, HVAC-systemer og brandslukningsudstyr til at hjælpe med at beskytte serverne og i sidste ende dine data. \u003ca href=\"https://aws.amazon.com/compliance/data-center/controls/\" target=\"_blank\"\u003eFå mere at vide om datacenterkontrol hos AWS\u003c/a\u003e.","zen-security-66":"Sikkerhed på stedet","zen-security-67":"AWS-sikkerhed på stedet omfatter funktioner såsom sikkerhedsvagter, indhegning, sikkerhedsfeeds, teknologi til registrering af indtrængning og andre sikkerhedsforanstaltninger. \u003ca href=\"https://aws.amazon.com/compliance/data-center/perimeter-layer/\" target=\"_blank\"\u003eFå mere at vide om AWS' fysiske sikkerhed.\u003c/a\u003e","zen-security-68":"Lokation for datahosting","zen-security-69":"Zendesk benytter AWS-datacentre i USA, Europa og Asien og Stillehavsområdet. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022367553-Data-Hosting-Locations-for-Your-Zendesk-Service-Data\"\u003eFå mere at vide om lokationer for datahosting for dine Zendesk-tjenestedata\u003c/a\u003e.","zen-security-70":"Zendesk tilbyder flere muligheder for datalokalitet bl.a. i USA (US), Australien (AU), Japan (JP) eller Det Europæiske Økonomiske Samarbejdsområde (EØS). Find flere oplysninger om produktet, planen og regionale tilbud i vores \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360022185194\"\u003ePolitik for regional datahosting\u003c/a\u003e.","zen-security-71":"Leverandørsikkerhed","zen-security-72":"Zendesk minimerer risici i forbindelse med tredjepartsleverandører ved at foretage sikkerhedsvurderinger af alle leverandører med alle typer adgangsniveau til vores systemer eller tjenestedata.","zen-security-73":"Netværkssikkerhed","zen-security-74":"Dedikeret sikkerhedsteam","zen-security-75":"Vores sikkerhedsteam er fordelt over hele verden og er til rådighed døgnet rundt til at reagere på sikkerhedsmeddelelser og -hændelser.","zen-security-76":"Beskyttelse","zen-security-77":"Vores netværk er beskyttet gennem brugen af centrale AWS-sikkerhedstjenester, integration med vores Cloudflare edge-beskyttelsesnetværk, regelmæssige audits og teknologier til netværksintelligens, som overvåger og/eller blokerer kendt skadelig trafik og netværksangreb.","zen-security-78":"Arkitektur","zen-security-79":"Vores netværkssikkerhedsarkitektur består af flere sikkerhedszoner. Mere følsomme systemer såsom databaseservere beskyttes i vores mest pålidelige zoner. Andre systemer er placeret i zoner, der svarer til deres følsomhed, alt efter funktion, informationsklassifikation og risiko. Afhængigt af zonen vil der gælde ekstra sikkerhedsovervågning og adgangskontrol. Der benyttes DMZ'er mellem internettet og internt mellem de forskellige pålidelige zoner.","zen-security-80":"Netværksscanning efter sikkerhedsrisici","zen-security-81":"Sikkerhedsscanning af netværket giver os dyb indsigt til hurtigt at kunne identificere systemer, der ikke overholder standarderne eller er potentielt sårbare.","zen-security-82":"Tredjeparts-indtrængningstests","zen-security-83":"Udover vores omfattende interne scannings- og testprogram hyrer Zendesk hvert år tredjepartssikkerhedseksperter til at udføre en generel indtrængningstest på tværs af Zendesks produktions- og virksomhedsnetværk.","zen-security-84":"Security Incident Event Management","zen-security-85":"Vores Security Incident Event Management-system (SIEM) indhenter omfattende logfiler fra vigtige netværksenheder og værtssystemer. SIEM advarer om udløsere, som underretter sikkerhedsteamet på baggrund af indbyrdes forbundne hændelser, der skal undersøges og reageres på.","zen-security-86":"Registrering og forebyggelse af indtrængning","zen-security-87":"Indgangs- og udgangspunkter for tjenesten instrumenteres og overvåges for at registrere anomal adfærd. Disse systemer konfigureres til at oprette advarsler, når hændelser og værdier overstiger foruddefinerede grænser, og bruger regelmæssigt opdaterede signaturer baseret på nye trusler. Dette omfatter systemovervågning døgnet rundt.","zen-security-88":"Program til oplysninger om trusler","zen-security-89":"Zendesk deltager i adskillige programmer til deling af oplysninger om trusler. Vi overvåger trusler, som er offentliggjort på disse trusseloplysningsnetværk og handler på baggrund af risikoen.","zen-security-90":"DDoS-afhjælpning","zen-security-91":"Zendesk har udarbejdet en tilgang til DDoS-afhjælpning med flere lag. Et centralt teknologisamarbejde med Cloudflare leverer forsvar til netværksperiferi, mens brugen af AWS' skalerings- og beskyttelsesværktøjer giver mere indgående beskyttelse sammen med vores brug af specifikke AWS DDoS-tjenester.","zen-security-92":"Logisk adgang","zen-security-93":"Adgang til Zendesks produktionsnetværk er begrænset til et udtrykkeligt nødvendigt niveau, benytter princippet om mindste rettighed, gennemgås og overvåges regelmæssigt og er styret af vores driftsteam. Medarbejdere, der får adgang til Zendesks produktionsnetværk, skal bruge flerfaktorgodkendelse.","zen-security-94":"Håndtering af sikkerhedshændelser","zen-security-95":"I tilfælde af en systemadvarsel eskaleres hændelserne til vores døgnbemandede teams, der dækker områderne drift, netværksteknik og sikkerhed. Medarbejderne uddannes i processerne til håndtering af sikkerhedshændelser, heriblandt kommunikationskanaler og eskaleringsprocedurer.","zen-security-96":"Kryptering","zen-security-97":"Kryptering under overførsel","zen-security-98":"Al kommunikation med Zendesk UI og API'er er krypteret efter branchestandarderne HTTPS/TLS (TLS 1.2 eller højere) over offentlige netværk. Dette sikrer, at al trafik mellem dig og Zendesk er sikker under overførslen. Derudover benytter vores produkt som standard opportunistisk TLS for e-mail. Transport Layer Security (TLS) krypterer og leverer e-mail sikkert, forhindrer aflytning mellem mailservere, hvor peer-tjenester understøtter denne protokol. Kryptering foretages muligvis ikke ved brug af SMS-funktioner i produkter, øvrige tredjepartsapps, integration, eller som tjenesteabonnenter kan vælge at udnytte efter eget skøn.","zen-security-99":"Kryptering i hvile","zen-security-100":"Tjenestedata krypteres i hvile i AWS ved brug af AES-256-nøglekryptering.","zen-security-101":"Tilgængelighed og kontinuitet","zen-security-102":"Oppetid","zen-security-103":"Zendesk opretholder en offentligt tilgængelig \u003ca href=\"https://status.zendesk.com/\"\u003ewebside med systemstatus\u003c/a\u003e, som indeholder oplysninger om systemets tilgængelighed, planlagt vedligeholdelse, hændelseshistorik og relevante sikkerhedshændelser.","zen-security-104":"Redundans","zen-security-105":"Zendesk anvender tjenesteklynger og netværksredundans til at eliminere enkelte fejlpunkter (SPOF). Vores strenge backupsystem og/eller tjenesten til \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408824212378\"\u003eforbedret genoprettelse efter nedbrud\u003c/a\u003e giver os mulighed for at levere et højt niveau af tjenestetilgængelighed, da tjenestedata replikeres på tværs af tilgængelighedszoner.","zen-security-106":"Katastrofeberedskab","zen-security-107":"Vores it-katastrofeberedskab i form af \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408824212378\"\u003eprogrammet Disaster Recovery (DR)\u003c/a\u003e sikrer, at vores tjenester fortsat er tilgængelige og nemt kan genoprettes i tilælde af en katastrofe. Dette opnås gennem opbygning af et robust, teknisk miljø, oprettelse af planer for vores it-katastrofeberedskab og test af \u003ca href=\"#\" class=\"js-open-modal anchor\" data-modal-id=\"security-contact-modal\" target=\"\"\u003e\u003cspan\u003eaktiviteter\u003c/span\u003e\u003c/a\u003e.","zen-security-108":"Forbedret genoprettelse efter nedbrud","zen-security-109":"Vores forbedrede it-katastrofeberedskab i form af \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408824212378\"\u003eForbedret genoprettelse efter nedbrud\u003c/a\u003e tilføjer kontraktlige mål for Recovery Time Objective (RTO) og Recovery Point Objective (RPO). Disse understøttes gennem vores evne til at prioritere driften for abonnenter på Forbedret genoprettelse efter nedbrud under enhver erklæret katastrofehændelse.","zen-security-110":"Få flere oplysninger om garantier for it-katastrofeberedskab.","zen-security-111":"Applikationssikkerhed","zen-security-112":"Sikkerhedsudvikling (SDLC)","zen-security-113":"Undervisning i sikkerhedskode","zen-security-114":"Årlig undervisning i sikkerhedskode for alle teknikere, baseret på OWASP Top 10-sikkerhedsrisici.","zen-security-115":"Kontrol af framework-sikkerhed","zen-security-116":"Zendesk benytter moderne og sikre open-source frameworks med sikkerhedskontroller, der skal begrænse eksponeringen for OWASP Top 10-sikkerhedsrisici. Disse indbyggede kontroller reducerer vores eksponering for bl.a.","zen-security-117":"Kvalitetssikring","zen-security-118":"Vores afdeling for kvalitetssikring (QA) gennemgår og tester vores kodebase. Dedikerede applikationssikkerhedsteknikere i virksomheden identificerer, tester og screener sikkerhedsmæssige svagheder i koderne.","zen-security-119":"Separate miljøer","zen-security-120":"Test- og midlertidige miljøer adskilles logisk fra produktionsmiljøet. Der anvendes ikke tjenestedata i vores udviklings- eller testmiljøer.","zen-security-121":"Håndtering af sikkerhedsrisici","zen-security-122":"Dynamisk scanning efter sikkerhedsrisici","zen-security-123":"Vi anvender tredjepartssikkerhedsværktøjer til løbende og dynamisk scanning af vores applikationer op mod almindelige sikkerhedsrisici for webapplikationer, heriblandt, men ikke begrænset til OWASP Top 10-sikkerhedsrisici. Vi har et dedikeret produktsikkerhedsteam i virksomheden, som tester og arbejder med de tekniske teams om at afhjælpe eventuelle registrerede problemer.","zen-security-124":"Analyse af softwaresammensætning","zen-security-125":"Vi scanner de biblioteker og afhængigheder, der anvendes i vores produkter, for at identificere sårbarheder og sikre, at disse sårbarheder håndteres.","zen-security-126":"Indtrængningstest af tredjepart","zen-security-127":"Udover vores omfattende interne scannings- og testprogram hyrer Zendesk tredjepartssikkerhedseksperter til at udføre detaljerede indtrængningstests på forskellige applikationer inden for vores produktfamilie.","zen-security-128":"Responsible Disclosure-/Bug Bounty-program","zen-security-129":"Vores \u003ca href=\"/company/policies-procedures/responsible-disclosure-policy/\"\u003eResponsible Disclosure-program\u003c/a\u003e giver sikkerhedsresearchere og -abonnenter en mulighed for sikker testning og underretning til Zendesk om sikkerhedsrisici gennem vores partnerskab med \u003ca href=\"https://hackerone.com/zendesk\" target=\"_blank\"\u003eHackerOne\u003c/a\u003e.","zen-security-130":"Produktsikkerhed","zen-security-131":"Godkendelsessikkerhed","zen-security-132":"Godkendelsesmuligheder","zen-security-133":"Zendesk har flere forskellige godkendelsesmuligheder: Abonnenterne kan aktivere indbygget Zendesk-godkendelse, Single sign-on (SSO) til sociale medier (Facebook, Twitter, Google), og/eller Enterprise SSO (SAML, JWT) til godkendelse af slutbrugere og/eller agenter. \u003ca href=\"https://support.zendesk.com/hc/en-us/sections/4405303747610\"\u003eFå mere at vide om brugeradgang\u003c/a\u003e.","zen-security-134":"Politik for konfigurerbare adgangskoder","zen-security-135":"Zendesks indbyggede godkendelse for produkter, der er tilgængelige via \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408839227290\"\u003eAdministrationscentret\u003c/a\u003e, har følgende sikkerhedsniveauer for adgangskoder: lav, medium og høj, samt indstilling af brugertilpassede regler for adgangskoder for agenter og administratorer. Zendesk giver også mulighed for forskellige sikkerhedsniveauer for adgangskoder, der skal gælde for slutbrugere kontra agenter og administratorer. Kun administratorer kan ændre sikkerhedsniveauet for adgangskoder. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408822149018\"\u003eFå mere at vide om politikker for konfigurerbare adgangskoder\u003c/a\u003e.","zen-security-136":"Tofaktorgodkendelse (2FA)","zen-security-137":"Zendesks indbyggede godkendelse for produkter, der er tilgængelige via \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408839227290\"\u003eAdministrationscentret\u003c/a\u003e, tilbyder tofaktorgodkendelse (2FA) for agenter og administratorer via sms eller en godkendelsesapp. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408826974874\"\u003eFå mere at vide om 2FA\u003c/a\u003e.","zen-security-138":"Legitimationslager for tjeneste","zen-security-139":"Zendesk følger bedste praksis for sikkert legitimationslager ved aldrig at gemme adgangskoder i menneskeligt læsbart format og kun som resultat af et sikkert, salted envejs-hash.","zen-security-140":"Ekstra produktsikkerhedsfunktioner","zen-security-141":"Rollebaserede adgangskontroller","zen-security-142":"Adgang til data inde i Zendesk-applikationer er styret af rollebaseret adgangskontrol (RBAC) og kan konfigureres til at definere findelte adgangsrettigheder. Zendesk understøtter forskellige tilladelsesniveauer for brugere (ejer, administrator, agent, slutbruger m.m.).","zen-security-143":"Få mere at vide om brugerroller:","zen-security-144":"Standardroller i Support","zen-security-145":"Brugerdefinerede roller i Support *kun Enterprise","zen-security-146":"Standardroller i Chat","zen-security-147":"Brugerdefinerede roller i Chat *kun Enterprise","zen-security-148":"Standardroller i Explore","zen-security-149":"Standardroller i Guide","zen-security-150":"Standardroller i Talk","zen-security-151":"Sessionstid","zen-security-152":"Oplysninger om global sikkerhed og brugeradgang","zen-security-153":"IP-restriktioner","zen-security-154":"Enhver Zendesk-konto kan begrænse adgangen til dennes Zendesk Support for brugere med et specifikt interval af IP-adresser. Kun brugere med de tilladte IP-adresser vil kunne logge ind på jeres Zendesk-konto. I kan give abonnenter (ikke agenter eller administratorer) tilladelse til at omgå denne begrænsning. Find flere oplysninger i \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408894156186\"\u003eBegrænsning af adgang til Zendesk Support og jeres Help Center ved hjælp af IP-begrænsninger\u003c/a\u003e og \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408882354330\"\u003eBrug af IP-adgangsbegrænsning i Chat\u003c/a\u003e.","zen-security-155":"Hostede krypteringscertifikater til Help Center (TLS)","zen-security-156":"Zendesk yder gratis TLS-kryptering til host-tilknyttede Guide-hjælpecentre. Zendesk anvender Let’s Encrypt til anmodning om certifikater og automatisk fornyelse af certifikatet, før det udløber.","zen-security-157":"I kan også uploade jeres eget certifikat, hvis I ønsker det.","zen-security-158":"Læs mere om opsætning af krypteringscertifikater til et Guide-hjælpecenter i \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408838571930#topic_dyr_bqk_j4b\"\u003eOpsætning af et hostet TLS-krypteringscertifikat\u003c/a\u003e.","zen-security-159":"Filbegrænsninger i Chat","zen-security-160":"Zendesk Chat giver mulighed for at begrænse, hvilke filtyper der sendes til agenter. Alternativt kan I vælge at slå afsendelse af filer helt fra i Chat-produktet. Se \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408886202394\"\u003eHåndter afsendelse af filer i live chat\u003c/a\u003e for at få mere at vide om denne funktion.","zen-security-161":"Overvågningslogs","zen-security-162":"Zendesk tilbyder overvågningslogs til konti med Enterprise/Enterprise Plus-abonnementer. Disse logs omfatter kontoændringer, brugerændringer, appændringer, forretningsregler, sletning af tickets samt indstillinger. Overvågningsloggen fås både i \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408828001434\"\u003eAdministrationscentret\u003c/a\u003e og \u003ca href=\"https://developer.zendesk.com/api-reference/ticketing/account-configuration/audit_logs/\"\u003eSupport API\u003c/a\u003e. Se \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408828001434\"\u003eGennemse overvågningsloggen for ændringer\u003c/a\u003e for at læse mere om overvågningslogs og se, hvilke oplysninger der er til rådighed i loggen.","zen-security-163":"Private vedhæftede filer","zen-security-164":"Abonnenter kan konfigurere deres forekomst, så brugere skal logge på for at se vedhæftede filer til tickets. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408832757146#topic_nrp_bnx_xdb\"\u003eFå mere at vide om private vedhæftede filer\u003c/a\u003e.","zen-security-165":"Bortredigering","zen-security-166":"Zendesk har to typer bortredigering til fjernelse af følsomme data: Manuel bortredigering giver mulighed for at bortredigere eller fjerne følsomme data i kommentarer til support-tickets og fjerne vedhæftede filer sikkert, så I kan beskytte fortrolige oplysninger. Dataene bortredigeres i tickets via UI eller API for at forhindre, at følsomme oplysninger lagres i Zendesk. Få mere at vide om bortredigering via \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408821676058#topic_sgj_g1g_cv\"\u003eUI\u003c/a\u003e eller \u003ca href=\"https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_comments/#redact-string-in-comment\"\u003eAPI\u003c/a\u003e.","zen-security-167":"Automatisk bortredigering giver mulighed for automatisk bortredigering af kreditkortnumre fra tickets indsendt af abonnenter. Når funktionen er aktiveret, erstattes kreditkortnumrene delvist af sorte felter i en ticket. De bortredigeres også fra logs og databaseindtastninger. Se \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408822124314\"\u003eAutomatisk bortredigering af kreditkortnumre i tickets\u003c/a\u003e og i \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408881881882\"\u003echats\u003c/a\u003e for at læse mere om, hvordan denne funktion aktiveres, og hvordan kreditkortnumre identificeres.","zen-security-168":"Spamfilter til Guide-hjælpecenter","zen-security-169":"Zendesks spamfiltertjeneste kan bruges til at forhindre, at slutbrugernes spampost vises i jeres Guide-hjælpecenter. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408888801690\"\u003eFå mere at vide om filtrering af spam i Guide\u003c/a\u003e.","zen-security-170":"Signering af e-mails (DKIM/DMARC)","zen-security-171":"Zendesk tilbyder \u003ca href=\"http://www.dkim.org/\" target=\"_blank\"\u003eDKIM\u003c/a\u003e (Domain Keys Identified Mail) og \u003ca href=\"https://dmarc.org/\" target=\"_blank\"\u003eDMARC\u003c/a\u003e (Domain-based Message Authentication, Reporting \u0026 Conformance) til signering af udgående e-mails fra Zendesk, når I har konfigureret et eksternt maildomæne på jeres Zendesk. Brug af en e-mailtjeneste, der understøtter disse funktioner, vil hjælpe jer med at stoppe mailforfalskning. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408822303386\"\u003eFå mere at vide om digital signatur i jeres e-mail\u003c/a\u003e.","zen-security-172":"Enhedssporing","zen-security-173":"Zendesk sporer de enheder, der bruges til at logge ind på hver brugerkonto. Når nogen logger ind på en konto fra en ny enhed, føjes den til listen over enheder for den pågældende brugers profil. Den pågældende bruger kan modtage en e-mail, når der tilføjes en ny enhed, og bør følge op på aktiviteter, der virker mistænkelige. Mistænkelig brug kan afsluttes gennem agentens UI. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834578074\"\u003eFå mere at vide om enhedssporing\u003c/a\u003e.","zen-security-174":"HR-sikkerhed","zen-security-175":"Sikkerhedsaspekter","zen-security-176":"Politikker","zen-security-177":"Zendesk har udarbejdet en omfattende samling af sikkerhedspolitikker, der dækker en række emner. Disse politikker deles med og stilles til rådighed for alle medarbejdere og leverandører med adgang til Zendesks informationsaktiver.","zen-security-178":"Kurser","zen-security-179":"Alle medarbejdere deltager i undervisning i sikkerhedsaspekter, hvilket foregår ved ansættelsesstart og derefter en gang om året. Alle teknikere modtager undervisning i sikkerhedskode en gang om året. Sikkerhedsteamet udsender yderligere opdateringer om sikkerhedsaspekter via e-mail, blogindlæg og i præsentationer ved interne events.","zen-security-180":"Grundig kontrol af medarbejdere","zen-security-181":"Baggrundstjek","zen-security-182":"Zendesk foretager baggrundstjek af alle nye medarbejdere i henhold til lokal lovgivning. Disse tjek er også påkrævet for leverandører. Baggrundstjekket omfatter oplysninger såsom straffeattest, uddannelsespapirer og ansættelsesbekræftelse. Rengøringspersonale er også omfattet.","zen-security-183":"Fortrolighedsaftaler","zen-security-184":"Alle nyansatte skal underskrive hemmeligholdelses- og fortrolighedsaftaler.","zen-privacy-1":"Privatliv","zen-privacy-2":"Velkommen til Zendesk Global Privacy-programmet","zen-privacy-3":"Zendesk har et formelt globalt program til beskyttelse af privatliv og data, som omfatter tværfunktionelle interessenter, herunder virksomhedsfunktionerne Jura, Sikkerhed, Produkt og Ledelse. Som fortalere for privatlivets fred arbejder vi ihærdigt på at sikre, at vores tjenester og teammedlemmer nøje overholder de gældende lovgivnings- og branchemæssige rammer.","zen-privacy-4":"Overholdelse","zen-privacy-5":"Den australske Lov om privatliv fra 1988 (Australian Privacy Act 1988) og principper om privatliv","zen-privacy-6":"Den australske Lov om privatlivs fra 1998 (med ændringer) yder flere rettigheder til registrerede personer og ekstra obligatorisk notifikation ved kvalificerede databrud. I modsætning til GDPR er begreberne dataansvarlig og databehandler ikke til stede. \u003ca href=\"/company/anz-privacy/\"\u003ehttps://www.zendesk.com/company/anz-privacy/\u003c/a\u003e","zen-privacy-7":"Den brasilianske databeskyttelseslov Brazil Lei Geral de Proteção de Dados Pessoais (LGPD)","zen-privacy-8":"Den brasilianske databeskyttelseslov eller Lei Geral de Proteção de Dados Pessoais (“LGPD”) trådte i kraft den 18. september 2020. LGPD er en omfattende databeskyttelseslov, som omfatter dataansvarlige og databehandleres aktiviteter og giver individuelle rettigheder.","zen-privacy-9":"Zendesk-abonnenter, der indsamler og opbevarer personoplysninger i Zendesks tjenester, kan blive anset som “controllers\" (dataansvarlige) i henhold til LGPD. Dataansvarlige har det primære ansvar for at sikre, at deres behandling af personoplysninger er i overensstemmelse med de relevante databeskyttelseslove, herunder LGPD. Zendesk fungerer som “processor” (databehandler), da denne betegnelse er defineret i LGPD, i forbindelse med behandlingen af personoplysninger via vores tjenester.","zen-privacy-10":"Abonnenterne kan se vores \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834005530\"\u003eProduktguider\u003c/a\u003e og \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408883628954\"\u003ePolitik for sletning af tjenesteoplysninger\u003c/a\u003e for at få mere detaljerede oplysninger om, hvordan man bruger Zendesks produkter til at tilpasse sig overholdelsesinitiativer. National Authority for Protection Data (“ANPD”) kan udsende yderligere vejledning vedrørende LGPD fremadrettet. Zendesk vil fortsætte med aktivt at følge lovgivningen og holde vores abonnenter opdaterede om funktioner og funktionalitet, som de kan bruge i deres overholdelsesaktiviteter.","zen-privacy-11":"Zendesks LGPD-tillæg er blevet indarbejdet i Zendesks databehandlingsaftale. Hvis du gerne vil gennemgå og/eller underskrive Zendesk databehandlingsaftale, bedes du \u003ca href=\"/company/data-processing-form/\"\u003eklikke her.\u003c/a\u003e","zen-privacy-12":"California Consumer Privacy Act (\"CCPA\") og California Privacy Rights Act (\"CPRA\")","zen-privacy-13":"\u003ca href=\"https://leginfo.legislature.ca.gov/faces/codes_displayText.xhtml?division=3.\u0026part=4.\u0026lawCode=CIV\u0026title=1.81.5\" target=\"_blank\"\u003eCalifornia Consumer Privacy Act\u003c/a\u003e, Cal. Civ. Code §§ 1798.100 et seq. (“CCPA”) er en amerikansk lov, vedtaget i Californien, som trådte i kraft den 1. januar 2020. Den præciserer visse californiske forbrugeres ret til privatliv og pålægger visse virksomheder at overholde forskellige krav om databeskyttelse. Se også de endelige \u003ca href=\"https://oag.ca.gov/system/files/attachments/press-docs/CCPA%20March%2015%20Regs.pdf\" target=\"_blank\"\u003eCCPA-bestemmelser\u003c/a\u003e og loven \u003ca href=\"https://oag.ca.gov/system/files/initiatives/pdfs/19-0021A1%20%28Consumer%20Privacy%20-%20Version%203%29_1.pdf\" target=\"_blank\"\u003eCalifornia Privacy Rights Act\u003c/a\u003e (“CPRA”). Nogle enkelte CPRA-bestemmelser trådte i kraft den 16. december 2020, og de resterende bestemmelser i CPRA træder i kraft den 1. januar 2023.","zen-privacy-14":"Zendesk-abonnenter, der indsamler og opbevarer personlige oplysninger i Zendesks tjenester kan anses som “Businesses” (virksomheder) i henhold til CCPA. Virksomhederne har det primære ansvar for at sikre, at deres behandling af personoplysninger er i overensstemmelse med de relevante databeskyttelseslove, herunder CCPA. Zendesk fungerer som “Service provider” (tjenesteudbyder), da denne betegnelse er defineret i den aktuelle udgave af CCPA, i forbindelse med behandlingen af personoplysninger via vores tjenester. Derfor indsamler, tilgår, opretholder, anvender, behandler og overfører Zendesk personoplysninger om vores abonnenter og abonnenternes slutbrugere, som behandles via tjenesterne, med det eneste formål at opfylde vores forpligtelser i henhold til vores eksisterende aftale(r) med vores abonnenter og ikke med henblik på kommercielle formål andet end opfyldelsen af sådanne forpligtelser og forbedring af de tjenester, vi leverer.","zen-privacy-15":"Vi \"sælger\" ikke vores abonnenters personlige oplysninger, som defineret i henhold til CCPA. Vi kan dele indsamlede og/eller anonymiserede oplysninger om brugen af tjenesterne, som ikke anses som personoplysninger i henhold til CCPA, med tredjeparter som hjælp til at udvikle og forbedre tjenesterne og give vores abonnenter mere relevant indhold og servicetilbud, som er beskrevet i vores abonnementsaftaler.","zen-privacy-16":"Zendesks CCPA-tillæg er blevet indarbejdet i Zendesks databehandlingsaftale. Hvis du gerne vil gennemgå og/eller underskrive Zendesks databehandlingsaftale, bedes du \u003ca href=\"/company/data-processing-form/\"\u003eklikke her.\u003c/a\u003e","zen-privacy-17":"Canada Personal Information Protection and Electronic Documents Act (PIPEDA)","zen-privacy-18":"Canadas Lov om beskyttelse af personoplysninger og elektroniske dokumenter (Personal Information Protection and Electronic Documents Act) trådte i kraft i 2000 og er koncentreret omkring ti principper om rimelige oplysninger, som fastlægger reglerne for indsamling, brug, tilgang til og videregivelse af personoplysninger. I oktober 2021 blev der stillet forslag fra International Technology Association of Canada og Information Technology Industry Council om at ændre PIPEDA for at kunne give de canadiske borgere bedre rettigheder i forhold til privatliv og gennemsigtighed.","zen-privacy-19":"Databehandlingsaftale (DPA)","zen-privacy-20":"Du kan gennemgå og/eller oprette Zendesks DPA \u003ca href=\"/company/data-processing-form/\"\u003eher\u003c/a\u003e. Zendesks DPA omfatter de specifikke behandlingsaktiviteter og sikkerhedsforanstaltninger, der gælder for vores tjenester.","zen-privacy-21":"Abonnenterne kan læse vores \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834005530\"\u003eProduktguider\u003c/a\u003e og \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408883628954\"\u003ePolitik for sletning af tjenesteoplysninger\u003c/a\u003e for at få mere detaljerede oplysninger om, hvordan man bruger Zendesks produkter til at hjælpe med overholdelse af lovgivningen om privatliv og databeskyttelse.","zen-privacy-22":"EU's Generelle forordning om databeskyttelse (GDPR)","zen-privacy-23":"Helt fra begyndelsen har Zendesks tilgang været forankret i et stærkt engagement om privatliv, sikkerhed, overholdelse og gennemsigtighed. Denne tilgang gælder også vores abonnenters overholdelse af EU's regler om databeskyttelse, som dem der er fastlagt i den\u003ca href=\"https://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX%3A32016R0679\" target=\"_blank\"\u003eGenerelle forordning om databeskyttelse\u003c/a\u003e (“GDPR”).","zen-privacy-24":"Hvis en abonnent indsamler, overfører, hoster eller analyserer personoplysninger om EU-borgere, kræver GDPR, at abonnenten benytter tredjepartsdatabehandlere, som garanterer, at denne har indført de tekniske og organisatoriske foranstaltninger, som er angivet i GDPR. For at gøre os yderligere fortjent til vores abonnenters tillid har vi opdateret vores databehandlingsaftale (“DPA”) for at imødekomme vores kunder med kontraktlige forpligtelser vedrørende vores overholdelse af gældende EU-lovgivning om databeskyttelse og implementering af øvrige kontraktlige forpligtelser, som påkrævet i henhold til GDPR.","zen-privacy-25":"\u003cstrong\u003eBindende selskabsregler (BCR)\u003c/strong\u003e: Bindende selskabsregler (“BCR”) er virksomhedens politikker om databeskyttelse, som er godkendt af de europæiske databeskyttelsesmyndigheder vedrørende koncernintern overførsel af personoplysninger fra Det Europæiske Økonomiske Samarbejdsområde (“EØS”) til lande uden for EØS. BCR er baseret på strenge principper om privatlivets fred, som er fastlagt af EU's databeskyttelsesmyndigheder og kræver nøje rådførelse med pågældende myndigheder. Abonnenter kan finde hele listen over godkendte enheder på godkendelseslisten over bindende selskabsregler \u003ca href=\"https://edpb.europa.eu/our-work-tools/our-documents/other/pre-gdpr-bcrs-overview-list-0_en\" target=\"_blank\"\u003eher\u003c/a\u003e. I 2017 gennemførte Zendesk EU's godkendelsesproces hos Irish Data Protection Commissioner (“DPC”) (med peerevaluering fra både UK Information Commissioner’s Office i Storbritannien og den hollandske databeskyttelsesmyndighed) med bindende selskabsregler som databehandler og dataansvarlig. Denne vigtige myndighedsgodkendelse var en validering af Zendesks implementering af de allerhøjeste standarder for beskyttelse af personoplysninger på globalt plan, både med hensyn til kunder og medarbejderes personoplysninger. Zendesk er en af de første softwarevirksomheder i verden, der har opnået godkendelse af sine bindende selskabsregler, og var den anden virksomhed nogensinde, som opnåede godkendelse fra den irske DPC.","zen-privacy-26":"Få adgang til Zendesks BCR her:\r\n\u003cul\u003e\r\n\u003cli\u003e\u003ca href=\"https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-BCR-Processor-Policy-2023.pdf\" target=\"_blank\"\u003eZendesks bindende virksomhedsregler (BCR) for databehandling\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-BCR-Controller-Policy-2023.pdf\" target=\"_blank\"\u003eZendesks bindende virksomhedsregler (BCR) for dataansvarlige\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-UK-BCR-Processor-Policy.pdf\" target=\"_blank\"\u003eZendesks bindende virksomhedsregler (BCR) for databehandling i Storbritannien\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-UK-BCR-Controller-Policy.pdf\" target=\"_blank\"\u003eZendesks bindende virksomhedsregler (BCR) for dataansvarlige i Storbritannien\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e","zen-privacy-27":"\u003cstrong\u003eAnmodninger fra registrerede personer\u003c/strong\u003e: En enkeltperson, der ønsker at udøve sine databeskyttelsesrettigheder med hensyn til personoplysninger, der opbevares eller behandles af os på vegne af en af vores abonnenter i abonnentens tjenesteoplysninger (herunder ønsker at få indsigt i eller berigtige, ændre, slette, overføre eller begrænse behandling af sådanne personoplysninger), bør rette en sådan forespørgsel til vores abonnent (den dataansvarlige). Efter modtagelse af en anmodning fra en af vores abonnenter om, at vi skal fjerne personoplysninger fra Zendesk, svarer vi på deres anmodning inden for tredive (30) dage. Vi beholder personoplysninger, som vi behandler og opbevarer på vegne af vores abonnenter, så længe det er nødvendigt for at levere tjenesterne til vores abonnenter.","zen-privacy-28":"\u003cstrong\u003eDatabeskyttelsesrådgiver\u003c/strong\u003e: Zendesks databeskyttelsesrådgiver (Data Protection Officer, “DPO”) kan kontaktes på \u003ca href=\"mailto:euprivacy@zendesk.com\"\u003eeuprivacy@zendesk.com\u003c/a\u003e.","zen-privacy-29":"\u003cstrong\u003ePrivacy Shield\u003c/strong\u003e: USA Department of Commerce) har sammen med Europa-Kommissionen og den schweiziske regering oprettet EU-U.S. and Swiss-U.S. Privacy Shield Frameworks (“Privacy Shield”) for at give virksomheder en metode til at overføre personoplysninger fra EU til USA på en måde, der giver et tilstrækkeligt niveau af beskyttelse med henblik på den europæiske databeskyttelseslovgivning. Zendesk har certificeret sin overholdelse af EU-U.S. and Swiss-U.S. Privacy Shield frameworks hos the U.S. Department of Commerce og er blevet føjet til \u003ca href=\"https://www.privacyshield.gov/list\" target=\"_blank\"\u003eDepartment of Commerce’s liste over Privacy Shield-deltagere med selvcertificering\u003c/a\u003e. Vores certificeringer bekræfter, at vi overholder Privacy Shield-principperne for overførsel af europæiske og schweiziske personoplysninger til USA.","zen-privacy-30":"Den 16. juli 2020 afsagde EU-domstolen en dom, der \u003ca href=\"https://curia.europa.eu/juris/document/document.jsf;jsessionid=4528917D00F26AA7F4E0B5054675E3DE?text=\u0026docid=228677\u0026pageIndex=0\u0026doclang=en\u0026mode=lst\u0026dir=\u0026occ=first\u0026part=1\u0026cid=9802496\" target=\"_blank\"\u003eugyldiggjorde EU-U.S. Privacy Shield-programmet\u003c/a\u003e. Vi forstår, at I kan have spørgsmål omkring ugylddiggørelsen af Privacy Shield og Zendesks holdning til dette emne, så vi har udgivet \u003ca href=\"/blog/update-privacy-shield-invalidation-european-court-justice/\"\u003edette blogindlæg\u003c/a\u003e for at hjælpe med jeres spørgsmål.","zen-privacy-31":"Schrems II og vurdering af betydning for overførsler:","zen-privacy-32":"France Hébergeur de Données de Santé (HDS eller Health Data Hosting)","zen-privacy-33":"HDS giver sundhedsudbydere i Frankrig mulighed for at anvende Zendesks platform til kundeservice og -engagement med tillid til, at vores platform har de nødvendige tekniske og forvaltningsmæssige foranstaltninger til at sikre og beskytte personlige sundhedsoplysninger (PHI). Find yderligere oplysninger \u003ca href=\"/blog/zendesk-obtains-hds-certification/\"\u003eher\u003c/a\u003e.","zen-privacy-34":"Den newzealandske Lov om privatliv 2020 (New New Zealand Privacy Act 2020) og tilhørende principper om beskyttelse af personlige oplysninger","zen-privacy-35":"New Zealand Privacy Act 2020 trådte i kraft den 1. december 2020, gælder for organisationer og opretholder det principbaserede grundlag fra 1993-loven. 2020-loven fastlægger, at organisationer er ansvarlige for at sikre, at personoplysninger, der sendes uden for New Zealand, er tilstrækkeligt beskyttet, og har tilføjet ufravigelige krav om meddelelse om sikkerhedsbrud. \u003ca href=\"/company/anz-privacy/\"\u003ehttps://www.zendesk.com/company/anz-privacy/\u003c/a\u003e","zen-privacy-36":"Singapore Personal Data Protection Act (PDPA)","zen-privacy-37":"Singapores lov om beskyttelse af personoplysninger (Personal Data Protection Act of Singapore) fastsætter rammerne for databeskyttelseslovgivningen i forbindelse med indsamling, brug og videregivelse af personoplysninger og trådte i kraft den 2. juli 2014. Zendesk er en anerkendt Infocomm Development Authority of Singapore (IDA) Data Intermediary som Software-as-a-Service (“SaaS”)-tjenesteudbyder. Find yderligere oplysninger \u003ca href=\"/company/singapore-pdpa/\"\u003eher\u003c/a\u003e.","zen-privacy-38":"GDPR for Storbritannien og Brexit","zen-privacy-39":"Storbritannien trak sig ud af EU den 31. januar 2020. Den 28. juni 2021 indførte EU-Kommisionen \u003ca href=\"https://ec.europa.eu/commission/presscorner/detail/en/ip_21_3183\" target=\"_blank\"\u003eafgørelser om tilstrækkeligt beskyttelsesniveau\u003c/a\u003e for overførsel af personoplysninger til Storbritannien i henhold til GDPR.","zen-privacy-40":"USA's Health Insurance Portability and Accountability Act (Lov om overførbarhed og ansvarlighed for sygeforsikring)(HIPAA) og Business Associate Agreement (Aftale om forretningsforbindelse)(BAA)","zen-privacy-41":"For at opnå en HIPAA-aktiveret konto skal I (1) købe tjenesten Advanced Security Deployed Associated Service eller tilføjelsesprogammet Advanced Compliance Deployed Associated Service, (2) aktivere et sæt sikkerhedskonfigurationer som angivet af Zendesk og (3) oprette vores \u003ca href=\"/company/business-associate-agreement/\"\u003eBusiness Associate Agreement (Aftale om forretningsforbindelse)\u003c/a\u003e (“BAA”). Find flere oplysninger, herunder en liste over hvilke tjenester, der kan HIPAA-aktiveres, under \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/360048514934\"\u003eAvanceret kravoverholdelse\u003c/a\u003e.","zen-privacy-42":"Oplysninger om abonnents tjenestedata","zen-privacy-43":"Tjenestedata er alle oplysninger, herunder personoplysninger, som er gemt i eller overført via Zendesks tjenester af eller på vegne af vores abonnenter og deres slutbrugere. Vi anvender tjenestedata til at drive og forbedre vores tjenester, hjælpe kunder med at få adgang til og bruge tjenesterne, svare på abonnenthenvendelser og sende kommunikation, der er relateret til tjenesterne.","zen-privacy-44":"\u003cstrong\u003eAdgang\u003c/strong\u003e: Zendesk leverer en række avancerede adgangs- og krypteringsfunktioner for at give kunderne effektiv beskyttelse af deres oplysninger. Vi tilgår eller bruger ikke vores kunders indhold til andet end at levere, vedligeholde og forbedre Zendesks tjenester og som det på anden måde er påkrævet ved lov. Find yderligere oplysninger \u003ca href=\"#product-security\"\u003eher\u003c/a\u003e.","zen-privacy-45":"\u003cstrong\u003eDatahosting\u003c/strong\u003e: Zendesk bruger Amazon Web Services til at hoste tjenestedata som beskrevet \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408825765530\"\u003eher\u003c/a\u003e og i vores \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408883599130\"\u003ePolitik for regional datahosting\u003c/a\u003e. Find også yderligere oplysninger i \u003ca href=\"#cloud-security\"\u003esektionen Sikkerhed\u003c/a\u003e.","zen-privacy-46":"\u003cstrong\u003eStandarddatatyper, der indsamles af tjenesten\u003c/strong\u003e: Zendesk har oprettet en \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408837672346\"\u003eliste over datapunkter\u003c/a\u003e, kategoriseret efter produkt. For at få det fulde overblik over datatyperne kan abonnenterne bruge denne liste sammen med deres specifikke brugseksempel og deraf resulterende datatyper.","zen-privacy-47":"\u003cstrong\u003eLov- og myndighedsbestemte anmodninger\u003c/strong\u003e: Privatliv, datasikkerhed og abonnenternes tillid er vores højeste prioritet. Zendesk videregiver ikke tjenesteoplysninger, undtagen i det nødvendige omfang for at vi kan levere vores tjenester og overholde gældende lovgivning, som beskrevet nærmere i vores \u003ca href=\"/company/agreements-and-terms/privacy-notice/\"\u003eprivatlivserklæring\u003c/a\u003e. Vi har yderligere ressourcer til at hjælpe vores abonnenter med at gennemgå deres overholdelse: \u003ca href=\"/company/privacy-and-data-protection/#transparency-report\"\u003eGennemsigtighedsrapport\u003c/a\u003e og \u003ca href=\"/company/agreements-and-terms/government-data-request-policy/\"\u003ePolitik for myndighedsanmodninger\u003c/a\u003e.","zen-privacy-48":"\u003cstrong\u003eEjerskab\u003c/strong\u003e: Fra et privatlivsmæssigt synspunkt, er abonnenten dataansvarlig for tjenestedata, og Zendesk er databehandler. Dette betyder, at i den periode, hvor I abonnerer på tjenester hos Zendesk, bevarer I ejerskabet af og kontrollen over tjenestedata i jeres Zendesk-forekomst.","zen-privacy-49":"\u003cstrong\u003eReplikering\u003c/strong\u003e: Zendesk replikerer data med jævne mellemrum med henblik på arkivering, backup og overvågningslogs. Vi bruger Amazon Web Services (AWS) til at gemme nogle af de oplysninger, der sikkerhedskopieres, f.eks. databaseoplysninger og vedhæftede filer. Find flere oplysninger i vores \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408883599130\"\u003ePolitik for regional datahosting\u003c/a\u003e.","zen-privacy-50":"\u003cstrong\u003eSikkerhed\u003c/strong\u003e: Zendesk prioriterer datasikkerheden og kombinerer avancerede sikkerhedsfunktioner med omfattende evalueringer af vores applikationer, systemer og netværk for at sikre, at abonnent- og virksomhedsdata er i sikre hænder. Find yderligere oplysninger \u003ca href=\"#security\"\u003eher\u003c/a\u003e.","zen-privacy-51":"\u003cstrong\u003eSikkerhedshændelser\u003c/strong\u003e: Find flere oplysninger om administration af sikkerhedshændelser i vores \u003ca href=\"#cloud-security\"\u003eHåndtering af sikkerhedshændelser\u003c/a\u003e.","zen-privacy-52":"\u003cstrong\u003eUnderdatabehandlere\u003c/strong\u003e: Zendesk kan benytte underdatabehandlere, herunder Zendesks egne koncernselskaber samt tredjepartsvirksomheder, til at levere, sikre eller forbedre tjenesterne, og sådanne underdatabehandlere kan have adgang til tjenestedata. Vores \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408883061530\"\u003ePolitik for underdatabehandlere\u003c/a\u003e indeholder en opdateret liste over alle underdatabehandleres navne og lokaliteter.","zen-privacy-53":"\u003cstrong\u003eOpsigelse\u003c/strong\u003e: Zendesk har en \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408883628954\"\u003ePolitik for sletning af tjenestedata\u003c/a\u003e, der beskriver Zendesks procedurer for sletning af data ved abonnentens opsigelse eller udløbet af Zendesk-abonnementet.","zen-privacy-54":"Privatlivsrelaterede politikker","zen-privacy-55":"Cookiepolitik og Politik for cookies i produkter","zen-privacy-56":"Zendesk og vores autoriserede tredjeparter kan bruge cookies og andre informationsindsamlingsteknologier til en række forskellige formål. For detaljerede oplysninger om brugen af cookies og andre sporingsteknologier bedes du læse og gennemgå følgende politikker:","zen-privacy-57":"https://www.zendesk.com/company/agreements-and-terms/cookie-policy/","zen-privacy-58":"https://support.zendesk.com/hc/en-us/articles/360022367393-Zendesk-In-Product-Cookie-Policy","zen-privacy-59":"Politik for sletning af tjenestedata","zen-privacy-60":"https://support.zendesk.com/hc/en-us/articles/360022185214-Zendesk-Service-Data-Deletion-Policy","zen-privacy-61":"Privatlivserklæring","zen-privacy-62":"https://www.zendesk.com/company/agreements-and-terms/privacy-policy/","zen-privacy-63":"Model for delt ansvar","zen-privacy-64":"https://support.zendesk.com/hc/en-us/articles/360050371513-The-Zendesk-Shared-Responsibility-Model","zen-privacy-65":"App-funktioner relateret til privatliv","zen-privacy-66":"Værktøjer til beskyttelse af privatliv og data","zen-privacy-67":"Zendesk har værktøjer til hvert af sine produkter til at hjælpe med brugeranmodninger og andre forpligtelser i henhold til de gældende love og regler om privatliv og databeskyttelse, f.eks. dataadgang, berigtigelse, portabilitet, sletning og indsigelse. Find flere oplysninger om funktionerne og funktionaliteten i hvert Zendesk-produkt under \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834005530\"\u003eOverholdelse af privatlivets fred og databeskyttelse i Zendesks produkter\u003c/a\u003e.","zen-privacy-68":"Adgangsstyring","zen-privacy-69":"Zendesk leverer en række avancerede adgangs- og krypteringsfunktioner for at give abonnenterne effektiv beskyttelse af deres oplysninger. Vi tilgår eller bruger ikke vores abonnenters oplysninger til andet end at levere, vedligeholde og forbedre Zendesks tjenester og som det på anden måde er påkrævet ved gældende lov. Find yderligere oplysninger \u003ca href=\"#product-security\"\u003eher\u003c/a\u003e.","zen-privacy-70":"Certificeringer","zen-privacy-71":"Zendesk har opnået en række internationalt anerkendte certificeringer og akkrediteringer, der påviser overholdelse af rammerne for tredjepartssikkerhed. Sikkerhedscertificeringerne er beskrevet \u003ca href=\"#artifacts\"\u003eher\u003c/a\u003e.","zen-privacy-72":"Lokalitet for datahosting","zen-privacy-73":"Abonnenter, der køber tilføjelsesprogrammet \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408838409754\"\u003eLokalitet for datacenter\u003c/a\u003e eller har funktionaliteten Lokalitet for datacenter i deres tjenesteabonnement, har mulighed for at vælge, hvilken region deres tjenestedata skal hostes i ud fra en liste over Zendesks tilgængelige regioner.","zen-privacy-74":"Påkrævet beskyttelse af personlige oplysninger","zen-privacy-75":"Zendesk har et solidt globalt program til sikring af privatliv og databeskyttelse, som har en ensartet tilgang til forvaltning af privatliv og oplysninger, der giver kunderne fleksibilitet til at administrere personoplysninger internt i Zendesks systemer. Få flere oplysninger i vores produktguider: \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834005530\"\u003eOverholdelse af privatlivets fred og databeskyttelse i Zendesks produkter\u003c/a\u003e.","zen-privacy-76":"Bortredigering/dataminimering","zen-privacy-77":"Zendesk har to typer bortredigering til fjernelse af følsomme data:","zen-privacy-78":"Manuel bortredigering giver mulighed for at bortredigere eller fjerne følsomme data i kommentarer til support-tickets og fjerne vedhæftede filer sikkert, så I kan beskytte fortrolige oplysninger. Dataene bortredigeres i tickets via UI eller API for at forhindre, at følsomme oplysninger lagres i Zendesk. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408846470170\"\u003eLæs mere om bortredigering via UI eller API\u003c/a\u003e.","zen-privacy-79":"Automatisk bortredigering giver mulighed for automatisk bortredigering af kreditkortnumre i tickets, der er indsent af agenter eller slutbrugere. Når funktionen er aktiveret, erstattes kreditkortnumrene delvist af sorte felter i en ticket. Numrene bortredigeres også fra logs og databaseindtastninger. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408822124314\"\u003eLær, hvordan denne funktion aktiveres, og hvordan kreditkortnumrene identificeres\u003c/a\u003e.","zen-legal-1":"Jura","zen-legal-2":"Vores aftaler og politikker giver vores abonnenter gennemsigtighed og detaljerede oplysninger om Zendesks tjenester, som igen hjælper vores abonnenter med at overholde deres egne juridiske og overholdelsesmæssige standarder.","zen-legal-3":"Aftaler","zen-legal-4":"Zendesk har flere databehandlingsaftaler og andre tillæg, som hjælper abonnenterne med at overholde lovene om databeskyttelse og privatliv. Disse er klar til oprettelse \u003ca href=\"/company/agreements-and-terms/\"\u003eher\u003c/a\u003e. Disse omfatter:","zen-legal-5":"Databehandlingsaftale \u003ca href=\"/company/data-processing-form/\" class=\"anchor\"\u003e(DPA)\u003c/a\u003e","zen-legal-6":"Tillæg vedrørende Californiens lov til beskyttelse af forbrugeres personoplysninger \u003ca href=\"/company/ccpa-addendum/\" class=\"anchor\"\u003e(California Consumer Privacy Act, CCPA)\u003c/a\u003e","zen-legal-7":"Tillæg vedrørende Brazil Lei Geral de Proteção de Dados Pessoais \u003ca href=\"https://powerforms.docusign.net/527cab9f-c129-4998-b88c-57309efba92a?env=na1\u0026acct=a7a358c4-b8d0-44b1-8d0e-0e02ee4195fe\" class=\"anchor\" target=\"_blank\"\u003e(LGPD)\u003c/a\u003e","zen-legal-8":"United States HIPAA Business Associate Agreement (Aftale om forretningsforbindelse) \u003ca href=\"/company/business-associate-agreement/\" class=\"anchor\"\u003e(BAA)\u003c/a\u003e","zen-legal-9":"Aftale om hovedydelser\r\n \u003ca href=\"/company/agreements-and-terms/main-services-agreement/\" class=\"anchor\"\u003e(MSA)\u003c/a\u003e","zen-legal-10":"Politikker","zen-legal-11":"Der kan findes andre politikker fra Zendesk \u003ca href=\"/company/legal/\"\u003eher\u003c/a\u003e.","zen-legal-12":"Tilgængelighedspolitik","zen-legal-13":"Abonnenterne kan benytte vores frivillige skabelon til produkttilgænglighed til at foretage deres egne foreløbige vurderinger.","zen-legal-14":"Regelsæt for forretningsførelse og etik","zen-legal-15":"De mindste standarder som vi forventer af vores direktører, ledere, medarbejdere og midlertidigt ansatte i vores forretningsførelse.","zen-legal-16":"Cookiepolitik","zen-legal-17":"Detaljerede oplysninger om, hvordan og hvornår vi bruger cookies på Zendesks websteder.","zen-legal-18":"Politik for cookies i produkter","zen-legal-19":"Giver oplysninger om, hvordan og hvornår Zendesk bruger cookies i Zendesks tjenester.","zen-legal-20":"Meddelelse om krænkelse af ophavsret og Politik for fjernelse af indhold","zen-legal-21":"Hvordan Zendesk håndterer meddelelser om krænkelse af ophavsret.","zen-legal-22":"Politik for sletning af data","zen-legal-23":"Hvordan vores abonnenters tjenestedata slettes i forbindelse med annullering, opsigelse eller migrering af en konto inden for Zendesks tjenester.","zen-legal-24":"Politik for lov- og myndighedsbestemte anmodninger","zen-legal-25":"Beskriver Zendesks procedure for besvarelse af en anmodning, der modtages fra retshåndhævende eller andre offentlige myndigheder.","zen-legal-26":"Privatlivserklæring","zen-legal-27":"Beskriver, hvordan Zendesk indsamler, bruger, deler og beskytter personoplysninger.","zen-legal-28":"Politik for regional datahosting","zen-legal-29":"Hvor Zendesks tjenestedata kan hostes, hvis en abonnent køber eller aktiverer tilføjelsesprogrammet Lokalitet for datacenter.","zen-legal-30":"Politik for ansvarlig videregivelse","zen-legal-31":"Programmer, hvor sikkerhedsresearchere kan indberette registrering af sikkerhedsrisici i Zendesks tjenester.","zen-legal-32":"Gennemsigtighedsrapport","zen-legal-33":"\u003cstrong\u003eVideregivelse af tjenestedata\u003c/strong\u003e: Zendesk videregiver kun tjenestedata til tredjeparter, hvor videregivelse er nødvendig for at levere eller forbedre tjenesterne eller som påkrævet for at besvare anmodninger fra offentlige myndigheder i henhold til loven. Se vores \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/5040452168090\" target=\"_blank\"\u003ePolitik for myndighedsanmodninger om oplysninger\u003c/a\u003e samt \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/5040336930970\" target=\"_blank\"\u003eZendesks gennemsigtighedsrapport\u003c/a\u003e.","zen-legal-34":"Gældende fra: 24. september 2021.","zen-legal-35":"OM VORES GENNEMSIGTIGHEDSRAPPORT","zen-legal-36":"Som mange andre teknologivirksomheder modtager Zendesk af og til anmodninger fra retshåndhævende myndigheder i USA og andre steder vedrørende personoplysninger, der behandles af Zendesk på vegne af en kunde. Sådanne anmodninger kan være i form af en stævning, retskendelse, ransagningskendelse, stævning vedrørende national sikkerhed eller kendelser, der er afsagt i henhold til den amerikanske Lov om udenlandsk efterretning, Foreign Intelligence Surveillance Act (FISA). Zendesk skal imødekomme lovlige myndighedsanmodninger om personoplysninger.","zen-legal-37":"Samtidig er Zendesk meget opmærksom på at fastholde kundernes tillid. En måde at fastholde denne tillid på, er at oplyse Zendesks kunder og offentligheden om lovlige myndighedsanmodninger. Til at gøre dette har vi udarbejdet denne gennemsigtighedsrapport.","zen-legal-38":"Denne gennemsigtighedsrapport giver oplysninger om anmodninger fra retshåndhævende myndigheder om personoplysninger, som vi har modtaget i løbet af første halvår 2021 (fra 1. januar 2021 til og med 30. juni 2021). Zendesk leverer opdaterede rapporter ca. hvert halve år for den forudgående halvårsperiode.","zen-legal-39":"Find flere oplysninger om Zendesks tilgang til besvarelse af anmodninger om oplysninger fra retshåndhævende myndigheder i vores politik for myndighedsanmodninger om oplysninger \u003ca href=\"/company/agreements-and-terms/government-data-request-policy/\"\u003eher\u003c/a\u003e.","zen-legal-40":"Anmodninger fra retshåndhævende myndigheder i USA:","zen-legal-41":"Flere oplysninger om \u003ca href=\"/company/agreements-and-terms/government-data-request-policy/\"\u003eZendesks tilgang til besvarelse af anmodninger om personoplysninger fra retshåndhævende myndigheder\u003c/a\u003e.","zen-legal-table-1":"\u003ctable\u003e\u003cthead\u003e\u003ctr\u003e\u003cth\u003eAnmodningstype\u003c/th\u003e\u003cth\u003eAntal anmodninger\u003c/th\u003e\u003cth\u003eIndholdsdata videregivet\u003c/th\u003e\u003cth\u003eIkke-indholdsdata videregivet\u003c/th\u003e\u003c/tr\u003e\u003c/thead\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003eStævning\u003c/td\u003e\u003ctd\u003e4\u003c/td\u003e\u003ctd\u003e0\u003c/td\u003e\u003ctd\u003e4\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eRetskendelse\u003c/td\u003e\u003ctd\u003e1\u003c/td\u003e\u003ctd\u003e0\u003c/td\u003e\u003ctd\u003e1\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eRansagningskendelse\u003c/td\u003e\u003ctd\u003e2\u003c/td\u003e\u003ctd\u003e2\u003c/td\u003e\u003ctd\u003e0\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e","zen-legal-42":"Anmodninger fra retshåndhævende myndigheder uden for USA:","zen-legal-43":"Selvom Zendesk er beliggende i USA, har virksomheden afdelinger i mange andre lande. Når vi modtager anmodninger fra myndigheder uden for USA, rådgiver vi os med konsulenter i og uden for USA angående anmodningens lovlighed og vores mulighed for at besvare den i henhold til den amerikanske og anden gældende lovgivning.","zen-legal-table-2":"\u003ctable\u003e\u003cthead\u003e\u003ctr\u003e\u003cth\u003eAnmodningstype\u003c/th\u003e\u003cth\u003eAntal anmodninger\u003c/th\u003e\u003cth\u003eAntal gange data er leveret\u003c/th\u003e\u003c/tr\u003e\u003c/thead\u003e\u003ctbody\u003e\u003ctr\u003e\u003ctd\u003eUformelle anmodninger\u003c/td\u003e\u003ctd\u003e8\u003c/td\u003e\u003ctd\u003e0\u003c/td\u003e\u003c/tr\u003e\u003ctr\u003e\u003ctd\u003eMyndighedsanmodninger uden for USA i henhold til en traktat om gensidig retshjælp\u003c/td\u003e\u003ctd\u003e0\u003c/td\u003e\u003ctd\u003eN/A\u003c/td\u003e\u003c/tr\u003e\u003c/tbody\u003e\u003c/table\u003e","zen-legal-44":"Definitioner","zen-legal-45":"\u003cstrong\u003eIndholdsdata\u003c/strong\u003e: Omfatter indholdet af slutbrugeres kommunikaton med en konto, f.eks. indholdet af Zendesk Support-tickets og Zendesk-chats. Indholdsdata betragtes generelt som tjenestedata som defineret i Zendesks aftale om hovedydelser.","zen-legal-46":"\u003cstrong\u003eIkke-indholdsdata\u003c/strong\u003e: Alle data, som ikke er indholdsdata. Dette kan omfatte kontooplysninger som defineret i Zendesks Privatlivserklæring (f.eks. navn og kontaktoplysninger på kontoindehaver, kontofaktureringsoplysninger, tjenestens varighed, typer af tjenester der benyttes, samt kontoens loginoplysninger). Hvis Zendesk derudover modtager en retskendelse, kan ikke-indholdsdata også omfatte ikke-indholdsrelateret metadata i tilknytning til slutbrugernes kommunikation med en konto, hvilket er tjenestedata.","zen-legal-47":"\u003cstrong\u003eRetskendelse\u003c/strong\u003e: En kendelse afsagt af en dommer, hvis der er rimelig grund til at mene, at de ønskede oplysninger er relevante og afgørende for en igangværende politimæssig efterforskning.","zen-legal-48":"\u003cstrong\u003eKendelser i henhold til FISA\u003c/strong\u003e: En kendelse eller anmodning, der er afsagt i henhold til Foreign Intelligence Surveillance Act, om brugeroplysninger, der er udstedt i USA.","zen-legal-49":"\u003cstrong\u003eTraktat om gensidig retshjælp (MLAT, Mutual Legal Assistance Treaty)\u003c/strong\u003e: Zendesk kræver, at myndigheder uden for USA følger de relevante internationale lovprocedurer, f.eks. via en traktat om gensidig retshjælp, til at indhente kundedata.","zen-legal-50":"\u003cstrong\u003eStævning vedrørende national sikkerhed (National Security Letter)\u003c/strong\u003e: En stævning vedrørende national sikkerhed udstedt i henhold til 18 U.S.C. § 2709","zen-legal-51":"\u003cstrong\u003eRansagningskendelse\u003c/strong\u003e: En kendelse afsagt af en dommer om, at den retshåndhævende myndighed har en rimelig grund. En ransagningskendelse er påkrævet for at indhente indholdsdata.","zen-legal-52":"\u003cstrong\u003eStævning\u003c/strong\u003e: Et lovpligtigt krav fra en myndighed vedrørende udarbejdelse af dokumenter i en straffesag (f.eks. stævninger til sager med anklagejury)","_wp_page_template":"templates/page-trust-center.php","zen-security-185":"\u003cdiv class=\"trial-button js-trial-button js-localized-content js-hide-if-no-subs\" data-deeplinkuri=\"/admin/security/security_documents\" data-product=\"support\" data-show-for=\"\" data-hide-for=\"\"\u003e\u003ca href=\"/admin/security/security_documents/\" style=\"display: none;\" class=\" button button-medium button-primary-default\" data-product=\"support\" data-modal-id=\"\" data-plan=\"\" target=\"\"\u003eStart min gratis prøveversion \u003c/a\u003e\u003cul class=\"subdomainlogin js-subdomainlogin singlebutton\" data-product=\"support\" data-action=\"\" style=\"display: none;\"\u003e\u003cli\u003e\u003ca href=\"#\" class=\"login-btn button button-medium button-primary-default\" data-modal-id=\"\" target=\"\"\u003eGå til Admin UI\u003c/a\u003e\u003cul\u003e\u003c/ul\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e","zen-footer-1":"Dette kunne blive starten på et fantastisk samarbejde","zen-footer-2":"Tilmeld dig en prøveversion","zen-footer-3":"Få en rundvisning","katamari-form-gen-lead-h4":"Ressourcer til direkte download (ikke-NDA)","katamari-form-gen-lead-p-0":"Selv vores ressourcer er beskyttet. For at få adgang skal du udfylde den korte formular nedenfor.","katamari-form-gen-lead-submit":"Dowload ressourcer","katamari-form-gen-lead-success-head":"Din anmodning er sendt!\u003cbr\u003e \u003cbr\u003e En af vores repræsentanter vil kontakte dig snarest.","katamari-modal-security-contact-form-1":"Anmod om ressourcer (NDA påkrævet)","katamari-modal-security-contact-form-2":"Selv vores ressourcer er beskyttet. En stævning vedrørende national sikkerhed udstedt i henhold til 18 U.S.C. § 2709","katamari-modal-security-contact-form-3":"\u003clabel class=\"field-label\" for=\"nda-resources\"\u003eNødvendige ressourcer\u003c/label\u003e\u003cdiv class=\"multiselect js-multiselect nda-resources required js-field\"\u003e\u003cinput class=\"js-multiselect-hidden\" id=\"nda-resources\" name=\"nda-resources\" type=\"hidden\" value=\"\"\u003e\u003cdiv class=\"multiselect-trigger js-multiselect-trigger\" tabindex=\"0\"\u003e\u003cdiv class=\"dropdown-text js-dropdown-text\"\u003eVælg\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"multiselect-dropdown js-multiselect-dropdown\"\u003e\u003cul\u003e\u003cli class=\"js-checkbox-item checkbox-item\"\u003e\u003clabel class=\"checkbox-container\"\u003e\u003cinput type=\"checkbox\" id=\"nda-resources-certificate-insurance\" class=\"\" name=\"nda-resources-checkbox\" value=\"certificate-insurance\"\u003e\u003cspan class=\"custom-check\"\u003e\u003c/span\u003eForsikringscertifikat\u003c/label\u003e\u003c/li\u003e\u003cli class=\"js-checkbox-item checkbox-item\"\u003e\u003clabel class=\"checkbox-container\"\u003e\u003cinput type=\"checkbox\" id=\"nda-resources-soc-2-type-ii\" class=\"\" name=\"nda-resources-checkbox\" value=\"soc-2-type-ii\"\u003e\u003cspan class=\"custom-check\"\u003e\u003c/span\u003eSOC 2 Type II-rapport\u003c/label\u003e\u003c/li\u003e\u003cli class=\"js-checkbox-item checkbox-item\"\u003e\u003clabel class=\"checkbox-container\"\u003e\u003cinput type=\"checkbox\" id=\"nda-resources-pen-test\" class=\"\" name=\"nda-resources-checkbox\" value=\"pen-test\"\u003e\u003cspan class=\"custom-check\"\u003e\u003c/span\u003eOversigt over årlig indtrængningstest\u003c/label\u003e\u003c/li\u003e\u003cli class=\"js-checkbox-item checkbox-item\"\u003e\u003clabel class=\"checkbox-container\"\u003e\u003cinput type=\"checkbox\" id=\"nda-resources-business-continuity\" class=\"\" name=\"nda-resources-checkbox\" value=\"business-continuity\"\u003e\u003cspan class=\"custom-check\"\u003e\u003c/span\u003eOversigt over test af driftskontinuitet og IT-katastrofeberedskab\u003c/label\u003e\u003c/li\u003e\u003c/ul\u003e\u003c/div\u003e\u003c/div\u003e\u003cdiv class=\"field-error js-field-error\"\u003eVælg mindst én ressource\u003c/div\u003e","katamari-modal-security-contact-form-4":"Anmod om ressourcer","zen-security-186":"Sikkerhed","zen-privacy-80":"Yderligere oplysninger","featured-image":"https://web-assets.zendesk.com/images/p-trust-center/social.jpg","zen-privacy-81":"Disse rammer præciserer, hvilken part der er ansvarlig for hvilke kontroller i forbindelse med sikring og beskyttelse af jeres data.","zen-security-8b":"ISO 27701:2019","zen-security-9b":"Zendesk er ISO 27001:2019-certificeret. Certifikatet kan downloades \u003ca href=\"#\" class=\"js-open-modal anchor\" data-modal-id=\"security-resources-modal\" target=\"\"\u003e\u003cspan\u003eher\u003c/span\u003e\u003c/a\u003e.","zen-security-38b":"ISO 27001:2019-certifikat","zen-privacy-82":"Du kan gennemgå og/eller oprette Zendesks DPA \u003ca href=\"/company/data-processing-form/\" class=\"anchor\"\u003eher\u003c/a\u003e. Zendesks DPA omfatter de specifikke databehandlingsaktiviteter og sikkerhedsforanstaltninger, der gælder for vores tjenester, og indkorporerer EU's nye standardkontraktbestemmelser (“EU SCCs”).","zen-privacy-83":"Hvis I ønsker at opdatere jeres eksisterende Zendesk DPA og indkorporere de nye standardkontraktbestemmelser og tillægget vedrørende Storbritannien, men ikke ønsker at oprette en ny DPA, kan I gennemgå og/eller oprette Zendesks tillæg vedrørende dataoverførsel \u003ca href=\"https://powerforms.docusign.net/03391e85-99c8-44ae-bbbf-0cd96fe693f8?env=na1\u0026acct=8725a1f1-98bf-4717-85b6-d476c99aae78\u0026accountId=8725a1f1-98bf-4717-85b6-d476c99aae78\" target=\"_blank\" class=\"anchor\"\u003eher\u003c/a\u003e.","zen-privacy-84":"Abonnenterne kan læse vores \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834005530\" target=\"_blank\" class=\"anchor\"\u003eProduktguider\u003c/a\u003e og \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408883628954\" target=\"_blank\" class=\"anchor\"\u003ePolitik for sletning af tjenesteoplysninger\u003c/a\u003e for at få mere detaljerede oplysninger om, hvordan man bruger Zendesks produkter til at hjælpe med overholdelse af lovgivningen om databeskyttelse og privatliv.","_edit_lock":"1705705624:5371","_edit_last":"5371","zen-legal-53":"\u003ca href=\"/company/us-addendum/\" class=\"anchor\"\u003eTillæg for amerikanske stater\u003c/a\u003e","zen-privacy-85":"Hvis du ønsker at gennemgå og/eller underskrive Zendesks Tillæg for amerikanske stater i aftalen om hovedydelser, bedes du \u003ca href=\"/company/us-addendum/\"\u003eklikke her\u003c/a\u003e.","_tms_delivery":"2024-12-17 19:17:57","zen-security-107a":"Vores it-katastrofeberedskab i form af \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408824212378\"\u003eprogrammet Disaster Recovery (DR)\u003c/a\u003e sikrer, at vores tjenester fortsat er tilgængelige og nemt kan genoprettes i tilælde af en katastrofe.","zen-security-107b":"Dette opnås gennem opbygning af et robust, teknisk miljø, oprettelse af planer for vores it-katastrofeberedskab og test af \u003ca href=\"#\" class=\"js-open-modal anchor\" data-modal-id=\"security-contact-modal\" target=\"\"\u003e\u003cspan\u003eaktiviteter\u003c/span\u003e\u003c/a\u003e.","zen-pci-1":"Overholder Zendesk PCI?","zen-pci-2":"Hvad skal jeg gøre for at overholde PCI?","zen-adpp-1":"Avanceret databeskyttelse","zen-adpp-2":"Til virksomheder, der har brug for et højere niveau af databeskyttelse og sikkerhed, kan Zendesk tilbyde \u003ca href=\"/customer-data-privacy-protection/\"\u003etilføjelsesprogrammet Avanceret databeskyttelse og beskyttelse\u003c/a\u003e. Tilføjelsesprogrammet indeholder muligheder for BYOK-kryptering, politikker for dataopbevaring, der kan tilpasses, datamaskering, PII-bortredigering og adgangslogs.","zen-privacy-26-1":"Få adgang til Zendesks europæiske BCR her:\r\n\u003cul\u003e\r\n\u003cli\u003e\u003ca href=\"https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-BCR-Processor-Policy-2023.pdf\" target=\"_blank\"\u003eZendesks bindende virksomhedsregler (BCR) for databehandling i EU\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-BCR-Controller-Policy-2023.pdf\" target=\"_blank\"\u003eZendesks bindende virksomhedsregler (BCR) for dataansvarlige i EU\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e","zen-privacy-26-2":"Få adgang til Zendesks BCR i Storbritannien her:\r\n\u003cul\u003e\r\n\u003cli\u003e\u003ca href=\"https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-UK-BCR-Processor-Policy.pdf\" target=\"_blank\"\u003eZendesks bindende virksomhedsregler for databehandlere i Storbritannien\u003c/a\u003e\u003c/li\u003e\r\n\u003cli\u003e\u003ca href=\"https://d1eipm3vz40hy0.cloudfront.net/pdf/Zendesk-UK-BCR-Controller-Policy.pdf\" target=\"_blank\"\u003eZendesks bindende virksomhedsregler for dataansvarlige i Storbritannien\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e","zen-ai-1":"Zendesk AI","zen-ai-2":"Zendesk AI","zen-ai-3":"Zendesk AI er gennem design bygget ud fra kerneprincipperne om privatlivets fred, sikkerhed og compliance.","zen-ai-4":"Avanceret AI-tilføjelse","zen-ai-5":"OpenAI-drevne funktioner","zen-ai-6":"Datasikkerhed","zen-ai-7":"Tjenesteoplysninger, der behandles af Zendesk AI, er underlagt alle sikkerhedsstandarder og -forpligtelser, herunder overholdelse af Zendesks robuste \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4980543927322\"\u003evirksomhedssikkerhedsforanstaltninger\u003c/a\u003e og opbevaring i Zendesks \u003ca href=\"https://www.zendesk.com/trust-center/#artifacts-nda:~:text=Security%20Compliance-,SOC%202%20Type%20II,-We%20undergo%20routine\"\u003eSOC 2-kompatible miljø\u003c/a\u003e. Tjenesteoplysninger vil ikke blive delt med nogen anden kunde.","zen-ai-8":"Modelsikkerhed","zen-ai-9":"Alle modeller udviklet af Zendesk er klassifikationsmodeller - det betyder, at de er trænet i at læse og klassificere input i et af et bestemt antal kategorier oprettet af Zendesk. Da disse modeller ikke er generative, produceres der ikke noget indhold af modellen, og \u003cstrong\u003edet er ikke muligt for oplysninger at blive gengivet af modellen\u003c/strong\u003e.","zen-ai-10":"Modeltræning","zen-ai-11":"Bruger Zendesk kundeserviceoplysninger til at træne maskinlæringsmodeller?","zen-ai-12":"\u003cstrong\u003eHvordan beskytter Zendesk tjenesteoplysninger, når de bruges til modeltræning?\u003c/strong\u003e Før tjenesteoplysninger bruges til at træne generisk maskinlæringsfunktionalitet, anvender Zendesk aggregerings- og saneringsprocesser efter behov. Ingen felter, der er beregnet til at modtage personoplysninger eller vedhæftede serviceanmodninger, bruges til modeltræning. \u003cstrong\u003eZendesk har forpligtet sig til at sikre, at ingen tjenesteoplysninger gengives af modellen.\u003c/strong\u003e Der er ingen risiko for, at en kundes oplysninger vil blive eksponeret for en anden kunde gennem modellens output. Se \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/5729714731290#h_01H128YHC41CMTD1GKDAW2Y2N4\"\u003einformation om brug af AI-data\u003c/a\u003e.","zen-ai-13":"Derudover vil tjenesteoplysninger aldrig blive delt med tredjeparter for at træne eksterne maskinlæringsmodeller.","zen-ai-14":"Datahosting og placering","zen-ai-15":"Alle tjenesteoplysninger hostes i Zendesks eksisterende \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408825765530-Data-Hosting-Locations-for-Your-Zendesk-Service-Data\"\u003e AWS-regioner\u003c/a\u003e. Se \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408883061530-Sub-processor-Policy\"\u003eZendesks politik for underdatabehandlere\u003c/a\u003e vedrørende underdatabehandleres hostingsteder","zen-ai-16":"Brug af Zendesk AI påvirker ikke eventuelle forpligtelser til placering af abonnentoplysninger, herunder dem, der er tilgængelige i \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408838409754-About-the-Data-Center-Location-add-on\"\u003eDatacenterplacering-tilføjelsen\u003c/a\u003e. Tjenesteoplysninger tilhørende kvalificerede abonnenter vil fortsat blive hostet i den valgte region.","zen-ai-17":"Databeskyttelse","zen-ai-18":"Alle Zendesks produkter og funktioner er designet med privatlivets fred i tankerne, og det gælder også for Zendesk AI.","zen-ai-19":"Abonnenter kan \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834005530-Complying-with-Privacy-and-Data-Protection-Law-in-Zendesk-products\"\u003eoverholde\u003c/a\u003e forskellige privatlivslove (herunder den generelle forordning om databeskyttelse og CCPA), når de bruger Zendesk, herunder Zendesk AI-funktioner.","zen-ai-20":"HIPAA","zen-ai-21":"Zendesk AI er berettiget til dækning under \u003ca href=\"/company/business-associate-agreement/\"\u003eZendesks forretningspartneraftale (Business Associate Agreement, BAA)\u003c/a\u003e.","zen-ai-22":"Abonnenter, der er interesserede i at indgå en BAA med Zendesk, skal have adgang til \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408832117786-Advanced-Compliance\"\u003eAvanceret Compliance-tilføjelsen\u003c/a\u003e.","zen-ai-23":"OpenAI-datasikkerhedspraksisser er tilgængelige \u003ca href=\"https://openai.com/security\"\u003eher\u003c/a\u003e.","zen-ai-24":"Zendesk bruger optrænede OpenAI-modeller, og tjenesteoplysninger vil aldrig blive brugt af OpenAI til noget andet formål end at levere og beskytte dens tjeneste til abonnenten. Når outputtet er leveret, slettes tjenesteoplysningerne.","zen-ai-25":"OpenAI vil aldrig bruge tjenesteoplysninger til modeltræning eller eventuel anden form for tjenesteforbedring.","zen-ai-26":"OpenAI understøtter databehandlingslokalitet i Det Europæiske Økonomiske Samarbejdsområde (EØS) og Schweiz for berettigede kunder. Bemærk dog, at OpenAI ikke gemmer eller hoster servicedata, som kun behandles i hukommelsen for at levere outputtet.","zen-ai-27":"Zendesk anvender OpenAI's politik om 'Nul dataopbevaring', så ingen tjenesteoplysninger opbevares eller hostes af OpenAI, efter at outputtet er leveret. Derfor påvirker brugen af OpenAI ikke abonnenters mulighed for at \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834005530-Complying-with-Privacy-and-Data-Protection-Law-in-Zendesk-products\"\u003eoverholde\u003c/a\u003e forskellige privatlivslove (herunder den generelle forordning om databeskyttelse og CCPA), når de bruger Zendesk.","zen-ai-28":"Alle OpenAI-funktioner i Zendesk er valgfrie. Abonnenter, der ikke ønsker at bruge disse funktioner, behøver ikke at slå dem til, og de kan altid deaktivere funktionerne via Admincenteret.","zen-ai-29":"Udvalgte OpenAI-drevne funktioner er tilgængelige til brug med HIPAA-aktiverede konti. Se siden \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408832117786-Advanced-Compliance\"\u003eAdvanceret kravoverholdelse\u003c/a\u003e for flere oplysninger.","zen-ai":"","zen-ai-30":"Nøjagtighed af model","zen-ai-31":"Hallucinationer er en iboende risiko for generative AI-funktioner. Zendesk gør to ting for at mindske denne risiko:","zen-ai-32":"Zendesk bruger teknikken Retrieval Augmented Generation (RAG) til at sikre, at genererede svar eller søgeresultater er baseret på specifikt vidensbaseindhold","zen-ai-33":"Zendesks udviklingsteam inspicerer regelmæssigt svar med negativ feedback fra slutbrugere for hallucinationer for at udvikle værktøjer, der automatisk kan registrere og forhindre sådanne scenarier.","zen-security-187":"ISO 27017:2015-certifikat","zen-security-188":"ISO 27017:2015 ","zen-security-189":"Zendesk er ISO 27017:2015-certificeret. Certifikatet kan downloades \u003ca href=\"#\" class=\"js-open-modal anchor\" data-modal-id=\"security-resources-modal\" target=\"\"\u003e\u003cspan\u003eher\u003c/span\u003e\u003c/a\u003e.","zen-ai-7b":"Generative AI-funktioner drives i øjeblikket af OpenAI. OpenAI sletter alle oplysninger efter produktion af outputtet, uden lagring. OpenAI-datasikkerhedspraksisser er tilgængelige \u003ca href=\"https://openai.com/security\"\u003eher\u003c/a\u003e.","zen-ai-11b":"Zendesk tilbyder tre typer af maskinlæringsfunktionalitet:","zen-ai-11c":"\u003cstrong\u003e1. Kontospecifik maksinlæringsfunktionalitet:\u003c/strong\u003e Zendesk opretter maskinlæringsmodeller, der er skræddersyet til en kundes konto udelukkende ved hjælp af oplysninger, der findes på kontoen. Kontospecifikke modeller vil ikke blive brugt af andre kunder.","zen-ai-11d":"\u003cstrong\u003e2. Generisk maskinlæringsfunktionalitet:\u003c/strong\u003e Zendesk bruger tjenesteoplysninger til at træne sine generiske maskinlæringsmodeller på tværs af konti til at være prædiktive og nyttige for flere Zendesk-kunder. Disse omfatter globale og industrielle modeller. Disse modeller vil aldrig videregive en kundes tjenesteoplysninger til en anden kunde, fordi de er ikke \"generative\" (dvs. de opretter ikke tekst).","zen-ai-11e":"\u003cstrong\u003e3. Generativ maskinlæringsfunktionalitet understøttet af OpenAI:\u003c/strong\u003e OpenAI-modeller er trænet på forhånd, og Zendesks kundeoplysninger vil aldrig blive brugt af OpenAI (eller eventuel anden tredjepart) til at træne deres model(er).","zen-ai-16b":"Bemærk: Zendesk WFM (Tymeshift), Zendesk QA (Klaus) og Ultimate tjenesteoplysninger hostes i Google Cloud Platform i de regioner, der er angivet nedenfor:","zen-ai-16c":"\u003cstrong\u003eProdukt\u003c/strong\u003e","zen-ai-16c1":"Zendesk WFM (Tymeshift)","zen-ai-16c2":"Zendesk QA (Klaus)","zen-ai-16c3":"Ultimate","zen-ai-16d":"\u003cstrong\u003ePlacering(er) for hosting af tjenesteoplysninger\u003c/strong\u003e","zen-ai-16d1":"USA, Tyskland","zen-ai-16d2":"Tyskland","zen-ai-16d3":"USA, Belgien","zen-ai-34":"Funktioner drevet af Zendesk AI-agenter (Ultimate)","zen-ai-35":"Du kan få mere at vide om Ultimates AI-agent sikkerhed og privatlivets fred \u003ca href=\"https://www.ultimate.ai/security-privacy\"\u003eher\u003c/a\u003e.","zen-ai-36":"Zendesk AI er gennem design bygget ud fra kerneprincipperne om privatlivets fred, sikkerhed og compliance. Vores forpligtelse til at give virksomheder sikre, pålidelige produkter og løsninger er indlejret i vores DNA. Som en del af dette følger Zendesk et sæt \u003ca href=\"https://www.zendesk.com/newsroom/articles/building-responsible-ai/\"\u003edesignprincipper\u003c/a\u003e, der ikke kun sætter standarden for, hvordan vi designer, udvikler og bygger alt, hvad vi gør, men som sætter et klart fundament for vores brug af AI til kundeoplevelser (CX) og medarbejderoplevelser (EX)).","last_modified_by":"bureauworks","canonical":"https://www.zendesk.com/dk/trust-center/","seoTitle":"Sikkerhed, privatliv og jura | Zendesk Trust Center","seoDescription":"Find flere oplysninger om, hvordan Zendesk håndterer, behandler og beskytter dine kunders data og interaktioner via Zendesk Trust Center.","seoImage":"https://web-assets.zendesk.com/images/p-trust-center/social.jpg","twitterImage":"https://web-assets.zendesk.com/images/p-trust-center/social.jpg","robots":"index,max-snippet:-1,max-image-preview:large,max-video-preview:-1,follow","shareLinks":{"twitter":"https://zdsk.co/3Y28oSt","facebook":"https://zdsk.co/3NUue5I","linkedin":"https://zdsk.co/3Q9Gjqr"},"path":"/trust-center/","title":"trust-center","publishedAt":"2022-11-15 16:39:48","updatedAt":"2024-12-17 20:17:57","updatedAtFormatted":"17. December 2024","content":""},"id":892,"locale":"dk"},"__lang":"dk","__namespaces":{"header":{"brand_logoname_blog":"Zendesks blog","newsroom":"Nyhedsredaktion","brand_subtitle_newsroom":"Virksomhedsnyheder og -meddelelser","marketplace":"Markedsplads","arialabel_toggle":"Toggle-mobilmenu","arialabel_search":"Søg","contact_us":"Kontakt os","primary_btn":"Gratis prøveperiode","primary_btn_blog":"Start gratis prøveperiode","secondary_btn_pricing":"Køb nu","secondary_btn_login":"Log ind","secondary_btn_demo":"Se demo","return_to_homepage":"Gå til Zendesks startside","newsroom_navlink_press_releases":"Pressemeddelelser","newsroom_navlink_media":"Medieressourcer","primary_btn_newsroom":"Kontakt","dropdown_products":"Produkter","dropdowns_service_title":"Zendesk til service","dropdowns_service_subtitle":"Den komplette serviceløsning","dropdowns_sell_title":"Zendesk for salg","dropdowns_sell_subtitle":"Den moderne salgsløsning","dropdown_products_platform_title":"Sunshine-platform","dropdown_products_platform_subtitle":"Hurtig, åben og fleksibel","dropdown_products_marketplace_subtitle":"Apps, integrationer og partnere","dropdown_pricing":"Priser","dropdown_solutions":"Løsninger","dropdown_solutions_enterprise_title":"Virksomhed","dropdown_solutions_enterprise_subtitle":"Have samtaler i stor skala","dropdown_solutions_smb_title":"Små og mellemstore virksomheder","dropdown_solutions_smb_subtitle":"Voks uden vokseværk","dropdown_solutions_startups_title":"Startups","dropdown_solutions_startups_subtitle":"Kom godt i gang","dropdown_solutions_helpdesk_title":"Medarbejderoplevelse","dropdown_solutions_helpdesk_subtitle":"Behandl medarbejdere som kunder","dropdown_solutions_industries_title":"Brancher","dropdown_solutions_industries_subtitle":"Opfyld dit markeds behov","dropdown_solutions_conv_crm_title":"Samtalebaseret CRM","dropdown_solutions_conv_crm_subtitle":"Skab varige kunderelationer","navlink_demo":"Demo","blog":"Blog","navlink_customers":"Kundehistorie","dropdown_resources_jp":"Bibliotek","dropdown_resources":"Ressourcer","dropdown_resources_blog_subtitle":"Guider, rapporter og best practices","dropdown_resources_events_title":"Events og webinarer","dropdown_resources_events_subtitle":"Læring, uanset hvor du er","dropdown_resources_training_title":"Kurser og certificering","dropdown_resources_training_subtitle":"Lær, hvordan du bruger Zendesk, og vis din ekspertise","dropdown_resources_community_title":"Fællesskab","dropdown_resources_community_subtitle":"Mød andre Zendesk-brugere, du kan lære af og interagere med","dropdown_resources_prof_srvcs_title":"Professionelle tjenester","dropdown_resources_prof_srvcs_subtitle":"Få praktisk hjælp, dedikeret support eller ekspertvejledning","dropdown_resources_whats_new_title":"Hvad er nyt hos Zendesk","dropdown_resources_whats_new_subtitle":"Se de nyeste produktopdateringer","dropdown_resources_developers_title":"API og udviklere","dropdown_resources_developers_subtitle":"Information om at bygge ting med Zendesk","dropdown_resources_partner_title":"Partnere","dropdown_resources_partner_subtitle":"Sådan finder eller bliver du Zendesk-partner","dropdown_resources_customers_title":"Kundehistorier","dropdown_resources_customers_subtitle":"Se, hvordan du kan få det meste ud af Zendesk","dropdown_resources_newsroom_title":"Nyhedsredaktion","dropdown_resources_newsroom_subtitle":"Virksomhedsnyheder og -meddelelser","dropdown_resources_trust_title":"Tillid og sikkerhed","dropdown_resources_trust_subtitle":"Din virksomhed er beskyttet med Zendesk","navlink_local_help_center_title":"Produktsupport","dropdown_company":"Virksomhed","expand_trigger_mobile":"Mere","dropdown_language_mobile":"Sprog","dropdown_company_sustainability":"Bæredygtighed","dropdown_company_about":"Om os","dropdown_company_press":"Presse","dropdown_company_investor":"Investorer","dropdown_company_events":"Events","dropdown_company_careers":"Karriere","dropdown_company_dei":"Diversitet og inklusion","dropdown_company_legal":"Jura","dropdown_company_accessibility":"Plan for tilgængelighed","skip_to_main_content":"Spring til hovedindhold","dropdown_contact_sales":"Kontakt salg","mobile_trial_cta":"Start gratis prøveperiode","dropdowns_customer_service_title":"Zendesk til kundeservice","dropdowns_employee_service_title":"Zendesk til medarbejderservice","dropdowns_employee_service_subtitle":"Behandl medarbejdere som kunder","navlink_zendesk_help_center_title":"Zendesk Hjælpecenter"},"footer":{"subscribe_heading_gdpr":"Abonner for at modtage nyheder og opdateringer fra Zendesk.","subscribe_heading":"Kom ind i folden","subscribe_text":"Tilmeld dig vores nyhedsbrev.","title":"De førende inden for kundeservice","col_products":"Vores produkter","col_products_service":"Zendesk til service","col_products_sell":"Zendesk til salg","col_products_platform":"Sunshine Platform","col_products_marketplace":"Marketplace","col_products_whats_new":"Produktopdateringer","col_features":"Topfunktioner","col_features_service_ticketing_system":"Ticketingsystem","col_features_messaging":"Beskeder og livechat","col_features_help_center":"Hjælpecenter","col_features_voice":"Tale","col_features_community_forum":"Communityfora","col_features_analytics":"Rapportering og analyser","col_features_customer_service_software":"Kundeservicesoftware","col_features_service_ticketing_system_software":"Software til ticketingsystemer","col_features_live_chat":"Software til livechat","col_features_knowledge_base":"Vidensbase","col_features_community_software":"Software til forum","col_features_help_desk_software":"Software til helpdesk","col_features_workforce_management":"Workforce management","col_features_adpp":"Avanceret databeskyttelse","col_resources_trust_center":"Sikkerhed","col_resources":"Ressourcer","col_resources_local_help_center":"Produktsupport","col_resources_demo":"Anmod om en demo","col_resources_blog":"Blog","col_resources_training":"Kurser","col_resources_partner":"Partnere","col_resources_webinars":"Webinarer","col_resources_customers":"Kundehistorier","col_resources_customer_experience":"Tjenester","col_company":"Virksomhed","col_company_about":"Om os","col_company_newsroom":"Newsroom","col_company_press":"Presse","col_company_investor":"Investorer","col_company_events":"Events","col_company_careers":"Karriere","col_company_dei":"Diversitet og inklusion","col_company_sustainability":"Bæredygtighed","col_company_contact":"Kontakt os","col_company_sitemap":"Sitemap","col_company_status":"Systemstatus","col_company_legal":"Jura","col_favorite":"Favoritting","col_favorite_what_is_zendesk":"Hvad er Zendesk","col_favorite_enterprise":"Zendesk til store virksomheder","col_favorite_smb":"Zendesk til små virksomheder","col_favorite_startups":"Zendesk til startups","col_favorite_benchmark":"Zendesk Benchmark","col_favorite_gartner":"Gartner CRM Magic Quadrant","col_favorite_cx_trends":"Tendenser inden for kundeoplevelse","col_favorite_what_is_crm":"Hvad er CRM?","col_favorite_crm":"Guide til CRM-software","col_favorite_experience_research_panel":"Bliv en del af vores forskningspanel","legal_cookie_notice":"Cookie-meddelelse","legal_terms_of_use":"Brugsvilkår","legal_privacy_notice":"Privatlivsmeddelelse","legal_onetrust":"Cookie-indstillinger","legal_impressum_de":"Juridisk meddelelse","legal_slavery_statement":"Erklæring om lov om moderne slaveri","legal_trust_center":"Trust Center","col_company_accessibility":"Tilgængelighedsabonnement","col_products_customer_service":"Zendesk til kundeservice","col_products_employee_service":"Zendesk til medarbejderservice","col_features_service_help_desk_ticketing_software":"Ticketingsoftware til helpdesk","col_resources_helpcenter":"Zendesk Hjælpecenter","col_features_qualityassurance":"Kvalitetssikring"},"formGlobal":{"fld_err_required":"Dette felt skal udfyldes","fld_err_not_allowed":"Tal og specialtegn er ikke tilladt","email_err_invalid":"Indtast en gyldig e-mailadresse","email_err_support":"Indtast en gyldig e-mailadresse.\u003c0\u003e\u003c/0\u003eE-mailadresser kan ikke begynde med: \u003c1\u003e\u003c/1\u003e","email_err_personal":"Indtast en e-mailadresse til din virksomhed","phone_err_invalid":"Indtast et gyldigt telefonnummer","name_first_lbl":"Fornavn","name_last_lbl":"Efternavn","email_lbl":"Arbejdsmail","phone_lbl":"Telefonnummer","link_privacy_policy":"Zendesks privatlivspolitik","link_privacy_notice":"Privatlivserklæring","dept_lbl":"Afdeling","fld_opt_select":"Vælg","step_count":"Trin \u003c0\u003e\u003c/0\u003e af \u003c1\u003e\u003c/1\u003e","dept_opt_reporting":"BI/Rapportering","dept_opt_cx":"Kundeservice","dept_opt_eng":"Ingeniørarbejde","dept_opt_facilities":"Faciliteter","dept_opt_finance":"Økonomi","dept_opt_hr":"HR","dept_opt_it":"IT","dept_opt_legal":"Jura","dept_opt_marketing":"Markedsføring","dept_opt_ops":"Drift","dept_opt_partners":"Partner/leverandørsupport","dept_opt_sales":"Salg","dept_opt_services":"Tjenester","job_title_lbl":"Jobtitel","company_lbl":"Virksomhedsnavn","num_employees_lbl":"Antal medarbejdere","question_lbl":"Hvordan kan vi hjælpe dig?","footer_success":"Velkommen i klubben!","footer_btn":"Abonner","footer_lbl":"Hvad er din e-mail?","contact_widget_btn":"Kontakt salg","contact_widget_success":"Tak!","contact_success_1":"Din anmodning er sendt!","contact_success_2":"En af vores repræsentanter vil kontakte dig snarest.","success_in_touch":"Vi kontakter dig snarest. 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