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const container = document.getElementById("headerModule"); const props = { profileLink, darkModeSetting, localeSetting, settings, signedIn }; renderHeader(props, container); </script> <main role="main"> <div id='articlePage'></div> <div id='article-body' style="display: none;"> <p><span style="font-weight: 400;">Like you, we care about the data that we put into our tools and services. Whether you’re using this data to meet internal privacy policies, evaluate our offerings via vendor or privacy review or determine where your use case falls according to regulatory frameworks, we make it easy for you to find the information you need. The list below includes default data points captured (by product) regardless of use case. For a more comprehensive picture of your data types, use this resource in combination with your specific use case data and any resultant data types.</span><span style="font-weight: 400;"></span></p> <p><strong>Please consider these points when using this list:</strong></p> <ul> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Non-default, custom configurations, integrations or use of third party services may alter this list respectively.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Your individual use case will largely determine the type, amount, and sensitivity of data you and/or your end users put into your instance(s) of the service.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">As a Data Processor for thousands of Data Controllers (i.e., Subscribers), we don’t always have insight into individual customer use cases, nor can we integrate individual tenant data policies into our service. You, as the Data Controller, are tasked with administering the data in your instance and using the tools that we provide you with to ensure your treatment of data maps to your own policies as well as regulatory frameworks within your industry.</span></li> <li style="font-weight: 400;" aria-level="1"> <span style="font-weight: 400;">For more information on contractual requirements for data treatment, please see our </span><a href="https://www.zendesk.com/company/customers-partners/master-subscription-agreement/" target="_blank" rel="noopener">Main Services Agreement (“MSA”)</a><span style="font-weight: 400;">. You should also refer to the</span><a href="/hc/en-us/articles/360050371513-The-Zendesk-Shared-Responsibility-Model"><span style="font-weight: 400;"> Zendesk Shared Responsibility model</span></a><span style="font-weight: 400;"> for more information on responsibility boundaries.</span><span style="font-weight: 400;"></span> </li> </ul> <p> </p> <p><strong>This article covers the data points captured by the following Zendesk services:</strong></p> <ul> <li style="font-weight: 400;" aria-level="1"><a href="#h_01GEJFEB3D6HYTSPA2GDJTH4J3" target="_self"><span style="font-weight: 400;">Support</span></a></li> <li style="font-weight: 400;" aria-level="1"><a href="#h_01GEJFF98QZXAGQ7VMDAE4Z8WD" target="_self"><span style="font-weight: 400;">Guide</span></a></li> <li style="font-weight: 400;" aria-level="1"><a href="#h_01GEJFFG13HD6G0RFJY0VMWVKF" target="_self"><span style="font-weight: 400;"> Gather</span></a></li> <li style="font-weight: 400;" aria-level="1"><a href="#h_01GEJFFNNS6N0Z9825PTY3Q97T" target="_self"><span style="font-weight: 400;">Chat</span></a></li> <li style="font-weight: 400;" aria-level="1"><a href="#h_01GEJFNMJ2BCE9E074JZNPC1QS" target="_self"><span style="font-weight: 400;">Messaging</span></a></li> <li style="font-weight: 400;" aria-level="1"><a href="#h_01GEJFNVMYM2XYBS33DJZW2VWC" target="_self"><span style="font-weight: 400;">Sell</span></a></li> <li style="font-weight: 400;" aria-level="1"><a href="#h_01GEJFP3QABSXFQHEB07BFPHV7" target="_self"><span style="font-weight: 400;">Talk</span></a></li> <li style="font-weight: 400;" aria-level="1"><a href="#h_01GEJFPBY2Q4D0JHNHBYSV3QVM" target="_self"><span style="font-weight: 400;">Explore</span></a></li> <li style="font-weight: 400;" aria-level="1"><a href="#h_01GEJFPNRK7R4PN5JWPVTKE2HZ" target="_self"><span style="font-weight: 400;">SunCo (Conversations)</span></a></li> <li style="font-weight: 400;" aria-level="1"><a href="#h_01GEJFPXTYC0W90T5HCJ5CB4WH" target="_self"><span style="font-weight: 400;">Sunshine</span></a></li> <li> <a href="#h_01GEJFQ705WEM8ZE7562M3BFF6" target="_self"><span style="font-weight: 400;">Mobile Apps</span></a><span style="font-weight: 400;"></span> </li> <li style="font-weight: 400;" aria-level="1"><a href="#h_01GEJFQG2XCYEN7WTHPMY28VEA" target="_self"><span style="font-weight: 400;">Software Development Kits (SDKs)</span></a></li> </ul> <p> </p> <p><strong>Default data points captured by the services (at minimum):</strong></p> <h4 id="h_01GEJFEB3D6HYTSPA2GDJTH4J3"><strong>Support:</strong></h4> <ol> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Username (which may or may not be the individual's actual name).</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Salted hash of the user's password (where passwords are chosen as the authentication mechanism).</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">IP address as perceived by our edge architecture (which may or may not be the actual user’s originating IP address).</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Selections made within drop down menus or radio boxes.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Any text entered into free form text fields (e.g., titles, text boxes, ticket comment fields, satisfaction survey fields, search fields, etc.).</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Date and time of events as perceived by the app.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Any data added to Agent or Admin profiles or signatures.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Any data digested by incoming emails (where emails are allowed for ticket instantiation).</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Any data contained in attachments.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Owner, Admin configuration choices.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Contact information for the instance Owner and Agents.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Email addresses of Users.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Any communication, setup, or integration data entered into the Side Conversation feature.</span></li> <li style="font-weight: 400;" aria-level="1"> <span style="font-weight: 400;">The chosen domain name of your instance (as well as any TLS certificate data you, or a third party TLS certificate service upload, where using </span><a href="https://support.zendesk.com/hc/en-us/articles/4408838571930-Host-mapping-Changing-the-URL-of-your-help-center"><span style="font-weight: 400;">host mapping</span></a><span style="font-weight: 400;">)</span> </li> </ol> <h4 id="h_01GEJFF98QZXAGQ7VMDAE4Z8WD"><strong>Guide:</strong></h4> <ol> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Any data added to Guide help center articles.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Any data added to Guide help center article comment sections (where comments are enabled).</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Any attachments or images uploaded to the Guide help center (e.g,. comments, images, logos, article attachments, front page images, etc.).</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Any custom code added to the Guide help center.</span></li> </ol> <h4 id="h_01GEJFFG13HD6G0RFJY0VMWVKF"><strong>Gather:</strong></h4> <ol> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Any topics or posts added to the Gather community</span></li> <ol> <li style="font-weight: 400;" aria-level="2"><span style="font-weight: 400;">And attachments or images added to Gather topics or posts.</span></li> </ol> </ol> <h4 id="h_01GEJFFNNS6N0Z9825PTY3Q97T"><strong>Chat:</strong></h4> <ol> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Username (which may or may not be the individual's actual name), or visitor number where unauthenticated End Users are allowed.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Email of the End User (which may or may not be the actual email when unauthenticated Chats are allowed). Please note that unauthenticated (i.e., anonymous Chats will begin even when no username or email is submitted by the End User).</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Salted hash of the user's password (where passwords are chosen as the authentication mechanism).</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">IP address as perceived by our edge architecture (which may or may not be the actual originating IP address)</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Country and City associated with said IP address.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Any text data added to the Chat window.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Operating System (OS) and version used by Chat End User(s).</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">End User's device type.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Browser and version of the Chat End User.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Date and time of events as perceived by the application.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Any data in attachments, Owner or Admin configuration choices.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Owner’s contact information.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Any data collected by custom fields when created via Software Developer Kit (SDK).</span></li> </ol> <h4 id="h_01GEJFNMJ2BCE9E074JZNPC1QS"><strong>Messaging (Workspace + Bot)</strong></h4> <ol> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Username (which may or may not be the individual's actual name).</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">IP address of users as perceived by the edge architecture (which may or may not be the actual user’s originating IP address).</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Country and City associated with said IP address.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Choices made within drop down menus or radio boxes.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Any text entered into free form text fields (e.g.,titles, text boxes, ticket comment fields, satisfaction survey fields, search fields, etc.).</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Date and time of events as perceived by the app.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Any data digested by incorporated channels (e.g, email, chat, voip, Instagram, etc.).</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Any data contained in attachments.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Email address of users.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Operating System (OS) and version used by a user.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">User’s device type and model.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Browser and version of a user.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Any workflows or bot configurations created with Flow Builder.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">User unique identifier (this could be the user’s email address, or a business defined identifier - not controlled by Zendesk). This is referred internally as an external_id.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Zendesk Software Development Kit (SDK) version number.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">App version and app code.</span></li> </ol> <h4 id="h_01GEJFNVMYM2XYBS33DJZW2VWC"><strong>Sell:</strong></h4> <ol> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Username (which may or may not be the individual's actual name).</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Salted hash of the user's password (where passwords are chosen as the authentication mechanism).</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">IP address of users as perceived by our edge architecture (which may or may not be the actual user’s originating IP address).</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Country and city associated with said IP address.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Choices made within drop down menus or radio boxes.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Any text entered into free form text fields (e.g., titles, text boxes, ticket comment fields, satisfaction survey fields, search fields, etc.).</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Date and time of events as perceived by the app.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Any data added to a user profile or signature.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Any data digested by incoming and outgoing emails (when email integration is enabled).</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Any data in calendar events.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Any data contained in attachments.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Owner and Admin configuration choices.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Contact information for the instance owner and users.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Email address of users.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Operating System (OS) and version used by a user.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">User’s device type.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Browser and version of a user.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Call recordings (if enabled).</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Text messages (if enabled).</span></li> <li style="font-weight: 400;" aria-level="1"> <span style="font-weight: 400;">Any data filled in for Leads, Contacts, Deals or any of associated objects (e.g. Notes, Tags, Calls) including data </span><span style="font-weight: 400;">entered in custom fields.</span> </li> </ol> <h4 id="h_01GEJFP3QABSXFQHEB07BFPHV7"><strong>Talk:</strong></h4> <ol> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">The choice of whether or not to retain call recordings is entirely yours as a Zendesk Talk subscriber. When choosing to record calls, the content of any calls will be captured and retained until either your decision to delete such calls, or your termination of account.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Originating telephone number (caller)</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">The destination number (call recipient)</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">The country of origin for the call (as determined by number).</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">The user name or ID of agent answering (which may or may not be the actual person's name).</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Duration of call.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">When choosing to record custom greeting messages or privacy warnings, the content of such recordings will be captured and retained until deleted by Subscriber, or upon termination of account.</span></li> </ol> <h4 id="h_01GEJFPBY2Q4D0JHNHBYSV3QVM"><strong>Explore:</strong></h4> <p><span style="font-weight: 400;">Use of the Explore product primarily entails the analytics of data already existing within a Subscriber’s Support instance. Additional data points include:</span></p> <ol> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Any new names and/or email addresses added as dashboard export recipients</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Any text used for custom dashboard titles or search queries</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Any images uploaded to dashboards.</span></li> </ol> <h4 id="h_01GEJFPNRK7R4PN5JWPVTKE2HZ"><strong>Sunshine Conversations (SunCo):</strong></h4> <ol> <li><span style="font-weight: 400;">Name, Email, Creation Date of Sunshine Conversations Administrator </span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Name, Creation Date of all created Service Accounts</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Name, Creation Date, Channel Integrations, Webhooks and API Keys of all created Apps</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">External ID, Sign-Up Date and, when applicable, Given Name, Last Name, Email, Avatar URL, Locale and all elected custom user properties of all End Users using the services</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Unread Count and Read Timestamps of all Conversations</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Conversation ID, Author ID, Name, Avatar, Received Date, Channel Source, Attachment and Content of all Messages in a Conversation</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Channel Name, Conversation Title, SDK Version, User Agent, External ID, Display Name and Personal Identifiable Information of all Clients automatically generated for Users when they send Messages </span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Third-party credentials and IDs, configuration and other integration metadata of all Integrations created via the Dashboard</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Triggers, Target URL and Secrets of all Webhooks </span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Template Name and Message Content of Templates created for all structured Messages.</span></li> </ol> <h4 id="h_01GEJFPXTYC0W90T5HCJ5CB4WH"><strong>Sunshine:</strong></h4> <p><span style="font-weight: 400;">In addition to what is captured in Support: </span></p> <p><strong>Custom Objects (if used) </strong></p> <ol> <li style="font-weight: 400;" aria-level="1"> <span style="font-weight: 400;">Object Types (definitions of objects) as defined </span><a href="https://developer.zendesk.com/api-reference/custom-data/custom-objects-api/resource_types/"><span style="font-weight: 400;">here. </span></a> </li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Object Records (objects created based on Object Types). </span></li> <li style="font-weight: 400;" aria-level="1"> <span style="font-weight: 400;">Relationship Types (definition of relationship between objects) as defined </span><a href="https://developer.zendesk.com/api-reference/custom-data/custom-objects-api/relationship_types/"><span style="font-weight: 400;">here</span></a><span style="font-weight: 400;">. </span> </li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Relationship records (relationships created based on Relationship Types).</span></li> <li style="font-weight: 400;" aria-level="1"> <span style="font-weight: 400;">Custom Objects Events (early access only) as defined </span><a href="https://developer.zendesk.com/api-reference/custom-data/custom-objects-api/object_events/"><span style="font-weight: 400;">here</span></a><span style="font-weight: 400;">.</span> </li> <li style="font-weight: 400;" aria-level="1"> <span style="font-weight: 400;">Metadata of Custom Object Jobs as defined </span><a href="https://developer.zendesk.com/api-reference/custom-data/custom-objects-api/jobs/"><span style="font-weight: 400;">here</span></a><span style="font-weight: 400;">. </span> </li> </ol> <p><strong>Profiles (if used)</strong></p> <ol> <li style="font-weight: 400;" aria-level="1"> <span style="font-weight: 400;">Custom Profiles assigned to users as defined </span><a href="https://developer.zendesk.com/api-reference/custom-data/profiles_api/profiles_api/"><span style="font-weight: 400;">here</span></a><span style="font-weight: 400;">.</span> </li> </ol> <p><strong>Events (if used) </strong></p> <ol> <li style="font-weight: 400;" aria-level="1"> <span style="font-weight: 400;">Custom Events associated with profiles as defined </span><a href="https://developer.zendesk.com/api-reference/custom-data/events-api/events-api/"><span style="font-weight: 400;">here</span></a><span style="font-weight: 400;">. </span> </li> </ol> <h4 id="h_01GEJFQ705WEM8ZE7562M3BFF6"><strong>Mobile Apps: </strong></h4> <p><strong>Support Mobile Application</strong></p> <ol> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Username (which may or may not be the individual's actual name).</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Salted hash of the user's password (where passwords are chosen as the authentication mechanism).</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">IP as perceived by the edge architecture (which may or may not be the actual user’s originating IP address).</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Choices made within drop down menus or radio boxes.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Any text entered into free form text fields (titles, text boxes, ticket comment fields, satisfaction survey fields, search fields, etc.).</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Date and time of events as perceived by the app.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Any data added to agent or admin profiles or signatures.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Any data digested by incoming emails (where emails are allowed for ticket instantiation).</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Any data contained in attachments.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Owner, admin configuration choices.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Contact information for the instance owner and Agents.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Email address of Users.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Operating System and version used by a user.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">User’s device type.</span></li> </ol> <p><strong>Sell Mobile Application</strong></p> <ol> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Username (which may or may not be the individual's actual name).</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Salted hash of the user's password (where passwords are chosen as the authentication mechanism).</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">IP of users as perceived by the edge architecture (which may or may not be the actual user’s originating IP address).</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Country and city associated with said IP (?)</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Choices made within drop down menus or radio boxes.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Any text entered into free form text fields (titles, text boxes, ticket comment fields, satisfaction survey fields, search fields, etc.).</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Date and time of events as perceived by the app.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Any data added to a user profile or signature.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Any data digested by incoming and outgoing emails (when email integration is enabled).</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Any data in calendar events.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Any data contained in attachments.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Owner, admin configuration choices.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Contact information for the instance owner and users.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Email address of users.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Operating System and version used by a user.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">User’s device type.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Browser and version of a user.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Call recordings (if enabled).</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Text messages (if enabled).</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Any data filled in for Leads, Contacts, Deals or any of associated objects (e.g. Notes, Tags, Calls) including data entered in custom fields.</span></li> </ol> <p><strong>Chat Mobile Application</strong></p> <ol> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Username (which may or may not be the individual's actual name).</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Salted hash of the user's password (where passwords are chosen as the authentication mechanism).</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">IP as perceived by the edge architecture (which may or may not be the actual originating IP address). </span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Country and City associated with said IP.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Any text data added to a Chat conversation.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Operating System and version used by Chat end users.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">End user's device type.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Browser and version of the Chat end user.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Date and time of events as perceived by the app.</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Any data in attachments.</span></li> </ol> <h4 id="h_01GEJFQG2XCYEN7WTHPMY28VEA"><strong>Software Development Kits (SDKs)</strong></h4> <p><span style="font-weight: 400;">See </span><a href="https://support.zendesk.com/hc/en-us/articles/4419146645018-Zendesk-SDKs-and-App-Privacy-Details"><span style="font-weight: 400;">here</span></a><span style="font-weight: 400;"> for a comprehensive list of default data types captured when using our Software Development Kits (SDKs).</span></p> <p> </p> <p><strong>Other Resources:</strong></p> <p>For concerns around data privacy within Zendesk services, refer to our <a href="https://www.zendesk.com/product/zendesk-security/" target="_self">Security page</a>,<a href="https://www.zendesk.com/company/privacy-and-data-protection/" target="_self"><span> </span></a><a class="c-link" tabindex="-1" href="https://www.zendesk.com/trust-center/" target="_blank" rel="noopener noreferrer" data-stringify-link="https://www.zendesk.com/trust-center/" data-sk="tooltip_parent" data-remove-tab-index="true">Trust Center</a>, <a href="/hc/en-us/articles/360022367393-Zendesk-In-Product-Cookie-Policy" target="_self">In-Product Cookie Policy</a>, and our <a href="https://www.zendesk.com/company/customers-partners/master-subscription-agreement/" target="_blank" rel="noopener">Main Services Agreement</a>.</p> </div> <div id="articleCommentsWrapper" style="display: none"> </div> <div id="commentFormZ2" style="display: none"> </div> <script type='module'> import { renderArticlePage } from 'articlePage'; let voteUp = ''; let voteDown = ''; voteUp = `<button type="button" class="" data-auth-action="signin" aria-label="This article was helpful" aria-pressed="false">Yes</button>`; voteDown = `<button type="button" class="" data-auth-action="signin" aria-label="This article was not helpful" aria-pressed="false">No</button>`; let author_badges = []; let contentTagItems = []; const comments = []; let commentAuthorBadges = []; const labels = []; labels.push({ "identifier": "mt" }) const signedIn = false; const darkModeSetting = false; const baseUrlSetting = "https://support.zendesk.com"; const localeSetting = "en-us"; const breadcrumbs = `<nav aria-label="Current location"> <ol class="breadcrumbs"> <li> <a href="/hc/en-us">Zendesk help</a> </li> <li> <a href="/hc/en-us/categories/4405298748826-Policies-and-programs">Policies and programs</a> </li> <li> <a href="/hc/en-us/sections/6970173601306-Zendesk-policies-and-agreements">Zendesk policies and agreements</a> </li> <li> <a href="/hc/en-us/sections/4405303723418-Zendesk-policies-and-agreements">Zendesk policies and agreements</a> </li> </ol> </nav> `; const attachments = []; const author = {"name":"Bogdan Gagea","url":null,"agent":true,"avatar_url":"https://support.zendesk.com/system/photos/7349809732250/racoon-pedro.gif","signed_in":false,"id":1263082084989,"role":"anonymous","organizations":[],"badges":[]}; const created_at = "2021-10-16T05:15:09Z"; const edited_at = "2024-04-16T17:01:39Z"; const id = 4408837672346; const title = "Default Data Types Captured by Zendesk Services "; const internal = false; const body = "\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eLike you, we care about the data that we put into our tools and services. Whether you’re using this data to meet internal privacy policies, evaluate our offerings via vendor or privacy review or determine where your use case falls according to regulatory frameworks, we make it easy for you to find the information you need. The list below includes default data points captured (by product) regardless of use case. For a more comprehensive picture of your data types, use this resource in combination with your specific use case data and any resultant data types.\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003ePlease consider these points when using this list:\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eNon-default, custom configurations, integrations or use of third party services may alter this list respectively.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eYour individual use case will largely determine the type, amount, and sensitivity of data you and/or your end users put into your instance(s) of the service.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAs a Data Processor for thousands of Data Controllers (i.e., Subscribers), we don’t always have insight into individual customer use cases, nor can we integrate individual tenant data policies into our service. You, as the Data Controller, are tasked with administering the data in your instance and using the tools that we provide you with to ensure your treatment of data maps to your own policies as well as regulatory frameworks within your industry.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eFor more information on contractual requirements for data treatment, please see our \u003c/span\u003e\u003ca href=\"https://www.zendesk.com/company/customers-partners/master-subscription-agreement/\" target=\"_blank\" rel=\"noopener\"\u003eMain Services Agreement (“MSA”)\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e. You should also refer to the\u003c/span\u003e\u003ca href=\"/hc/en-us/articles/360050371513-The-Zendesk-Shared-Responsibility-Model\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e Zendesk Shared Responsibility model\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e for more information on responsibility boundaries.\u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003c/span\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eThis article covers the data points captured by the following Zendesk services:\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003ca href=\"#h_01GEJFEB3D6HYTSPA2GDJTH4J3\" target=\"_self\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eSupport\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003ca href=\"#h_01GEJFF98QZXAGQ7VMDAE4Z8WD\" target=\"_self\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eGuide\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003ca href=\"#h_01GEJFFG13HD6G0RFJY0VMWVKF\" target=\"_self\"\u003e\u003cspan style=\"font-weight: 400;\"\u003e Gather\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003ca href=\"#h_01GEJFFNNS6N0Z9825PTY3Q97T\" target=\"_self\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eChat\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003ca href=\"#h_01GEJFNMJ2BCE9E074JZNPC1QS\" target=\"_self\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eMessaging\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003ca href=\"#h_01GEJFNVMYM2XYBS33DJZW2VWC\" target=\"_self\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eSell\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003ca href=\"#h_01GEJFP3QABSXFQHEB07BFPHV7\" target=\"_self\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eTalk\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003ca href=\"#h_01GEJFPBY2Q4D0JHNHBYSV3QVM\" target=\"_self\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eExplore\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003ca href=\"#h_01GEJFPNRK7R4PN5JWPVTKE2HZ\" target=\"_self\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eSunCo (Conversations)\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003ca href=\"#h_01GEJFPXTYC0W90T5HCJ5CB4WH\" target=\"_self\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eSunshine\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\n\u003cli\u003e\n\u003ca href=\"#h_01GEJFQ705WEM8ZE7562M3BFF6\" target=\"_self\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eMobile Apps\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e\u003c/span\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003ca href=\"#h_01GEJFQG2XCYEN7WTHPMY28VEA\" target=\"_self\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eSoftware Development Kits (SDKs)\u003c/span\u003e\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eDefault data points captured by the services (at minimum):\u003c/strong\u003e\u003c/p\u003e\n\u003ch4 id=\"h_01GEJFEB3D6HYTSPA2GDJTH4J3\"\u003e\u003cstrong\u003eSupport:\u003c/strong\u003e\u003c/h4\u003e\n\u003col\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eUsername (which may or may not be the individual's actual name).\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eSalted hash of the user's password (where passwords are chosen as the authentication mechanism).\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eIP address as perceived by our edge architecture (which may or may not be the actual user’s originating IP address).\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eSelections made within drop down menus or radio boxes.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAny text entered into free form text fields (e.g., titles, text boxes, ticket comment fields, satisfaction survey fields, search fields, etc.).\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eDate and time of events as perceived by the app.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAny data added to Agent or Admin profiles or signatures.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAny data digested by incoming emails (where emails are allowed for ticket instantiation).\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAny data contained in attachments.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eOwner, Admin configuration choices.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eContact information for the instance Owner and Agents.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eEmail addresses of Users.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAny communication, setup, or integration data entered into the Side Conversation feature.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eThe chosen domain name of your instance (as well as any TLS certificate data you, or a third party TLS certificate service upload, where using \u003c/span\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408838571930-Host-mapping-Changing-the-URL-of-your-help-center\"\u003e\u003cspan style=\"font-weight: 400;\"\u003ehost mapping\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e)\u003c/span\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\n\u003ch4 id=\"h_01GEJFF98QZXAGQ7VMDAE4Z8WD\"\u003e\u003cstrong\u003eGuide:\u003c/strong\u003e\u003c/h4\u003e\n\u003col\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAny data added to Guide help center articles.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAny data added to Guide help center article comment sections (where comments are enabled).\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAny attachments or images uploaded to the Guide help center (e.g,. comments, images, logos, article attachments, front page images, etc.).\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAny custom code added to the Guide help center.\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003ch4 id=\"h_01GEJFFG13HD6G0RFJY0VMWVKF\"\u003e\u003cstrong\u003eGather:\u003c/strong\u003e\u003c/h4\u003e\n\u003col\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAny topics or posts added to the Gather community\u003c/span\u003e\u003c/li\u003e\n\u003col\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"2\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAnd attachments or images added to Gather topics or posts.\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003c/ol\u003e\n\u003ch4 id=\"h_01GEJFFNNS6N0Z9825PTY3Q97T\"\u003e\u003cstrong\u003eChat:\u003c/strong\u003e\u003c/h4\u003e\n\u003col\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eUsername (which may or may not be the individual's actual name), or visitor number where unauthenticated End Users are allowed.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eEmail of the End User (which may or may not be the actual email when unauthenticated Chats are allowed). Please note that unauthenticated (i.e., anonymous Chats will begin even when no username or email is submitted by the End User).\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eSalted hash of the user's password (where passwords are chosen as the authentication mechanism).\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eIP address as perceived by our edge architecture (which may or may not be the actual originating IP address)\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eCountry and City associated with said IP address.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAny text data added to the Chat window.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eOperating System (OS) and version used by Chat End User(s).\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eEnd User's device type.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eBrowser and version of the Chat End User.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eDate and time of events as perceived by the application.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAny data in attachments, Owner or Admin configuration choices.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eOwner’s contact information.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAny data collected by custom fields when created via Software Developer Kit (SDK).\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003ch4 id=\"h_01GEJFNMJ2BCE9E074JZNPC1QS\"\u003e\u003cstrong\u003eMessaging (Workspace + Bot)\u003c/strong\u003e\u003c/h4\u003e\n\u003col\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eUsername (which may or may not be the individual's actual name).\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eIP address of users as perceived by the edge architecture (which may or may not be the actual user’s originating IP address).\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eCountry and City associated with said IP address.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eChoices made within drop down menus or radio boxes.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAny text entered into free form text fields (e.g.,titles, text boxes, ticket comment fields, satisfaction survey fields, search fields, etc.).\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eDate and time of events as perceived by the app.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAny data digested by incorporated channels (e.g, email, chat, voip, Instagram, etc.).\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAny data contained in attachments.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eEmail address of users.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eOperating System (OS) and version used by a user.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eUser’s device type and model.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eBrowser and version of a user.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAny workflows or bot configurations created with Flow Builder.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eUser unique identifier (this could be the user’s email address, or a business defined identifier - not controlled by Zendesk). This is referred internally as an external_id.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eZendesk Software Development Kit (SDK) version number.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eApp version and app code.\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003ch4 id=\"h_01GEJFNVMYM2XYBS33DJZW2VWC\"\u003e\u003cstrong\u003eSell:\u003c/strong\u003e\u003c/h4\u003e\n\u003col\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eUsername (which may or may not be the individual's actual name).\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eSalted hash of the user's password (where passwords are chosen as the authentication mechanism).\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eIP address of users as perceived by our edge architecture (which may or may not be the actual user’s originating IP address).\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eCountry and city associated with said IP address.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eChoices made within drop down menus or radio boxes.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAny text entered into free form text fields (e.g., titles, text boxes, ticket comment fields, satisfaction survey fields, search fields, etc.).\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eDate and time of events as perceived by the app.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAny data added to a user profile or signature.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAny data digested by incoming and outgoing emails (when email integration is enabled).\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAny data in calendar events.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAny data contained in attachments.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eOwner and Admin configuration choices.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eContact information for the instance owner and users.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eEmail address of users.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eOperating System (OS) and version used by a user.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eUser’s device type.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eBrowser and version of a user.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eCall recordings (if enabled).\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eText messages (if enabled).\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eAny data filled in for Leads, Contacts, Deals or any of associated objects (e.g. Notes, Tags, Calls) including data \u003c/span\u003e\u003cspan style=\"font-weight: 400;\"\u003eentered in custom fields.\u003c/span\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\n\u003ch4 id=\"h_01GEJFP3QABSXFQHEB07BFPHV7\"\u003e\u003cstrong\u003eTalk:\u003c/strong\u003e\u003c/h4\u003e\n\u003col\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eThe choice of whether or not to retain call recordings is entirely yours as a Zendesk Talk subscriber. When choosing to record calls, the content of any calls will be captured and retained until either your decision to delete such calls, or your termination of account.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eOriginating telephone number (caller)\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eThe destination number (call recipient)\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eThe country of origin for the call (as determined by number).\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eThe user name or ID of agent answering (which may or may not be the actual person's name).\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eDuration of call.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eWhen choosing to record custom greeting messages or privacy warnings, the content of such recordings will be captured and retained until deleted by Subscriber, or upon termination of account.\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003ch4 id=\"h_01GEJFPBY2Q4D0JHNHBYSV3QVM\"\u003e\u003cstrong\u003eExplore:\u003c/strong\u003e\u003c/h4\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eUse of the Explore product primarily entails the analytics of data already existing within a Subscriber’s Support instance. Additional data points include:\u003c/span\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAny new names and/or email addresses added as dashboard export recipients\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAny text used for custom dashboard titles or search queries\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAny images uploaded to dashboards.\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003ch4 id=\"h_01GEJFPNRK7R4PN5JWPVTKE2HZ\"\u003e\u003cstrong\u003eSunshine Conversations (SunCo):\u003c/strong\u003e\u003c/h4\u003e\n\u003col\u003e\n\u003cli\u003e\u003cspan style=\"font-weight: 400;\"\u003eName, Email, Creation Date of Sunshine Conversations Administrator \u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eName, Creation Date of all created Service Accounts\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eName, Creation Date, Channel Integrations, Webhooks and API Keys of all created Apps\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eExternal ID, Sign-Up Date and, when applicable, Given Name, Last Name, Email, Avatar URL, Locale and all elected custom user properties of all End Users using the services\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eUnread Count and Read Timestamps of all Conversations\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eConversation ID, Author ID, Name, Avatar, Received Date, Channel Source, Attachment and Content of all Messages in a Conversation\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eChannel Name, Conversation Title, SDK Version, User Agent, External ID, Display Name and Personal Identifiable Information of all Clients automatically generated for Users when they send Messages \u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eThird-party credentials and IDs, configuration and other integration metadata of all Integrations created via the Dashboard\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eTriggers, Target URL and Secrets of all Webhooks \u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eTemplate Name and Message Content of Templates created for all structured Messages.\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003ch4 id=\"h_01GEJFPXTYC0W90T5HCJ5CB4WH\"\u003e\u003cstrong\u003eSunshine:\u003c/strong\u003e\u003c/h4\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eIn addition to what is captured in Support: \u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eCustom Objects (if used) \u003c/strong\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eObject Types (definitions of objects) as defined \u003c/span\u003e\u003ca href=\"https://developer.zendesk.com/api-reference/custom-data/custom-objects-api/resource_types/\"\u003e\u003cspan style=\"font-weight: 400;\"\u003ehere. \u003c/span\u003e\u003c/a\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eObject Records (objects created based on Object Types). \u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eRelationship Types (definition of relationship between objects) as defined \u003c/span\u003e\u003ca href=\"https://developer.zendesk.com/api-reference/custom-data/custom-objects-api/relationship_types/\"\u003e\u003cspan style=\"font-weight: 400;\"\u003ehere\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e. \u003c/span\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eRelationship records (relationships created based on Relationship Types).\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eCustom Objects Events (early access only) as defined \u003c/span\u003e\u003ca href=\"https://developer.zendesk.com/api-reference/custom-data/custom-objects-api/object_events/\"\u003e\u003cspan style=\"font-weight: 400;\"\u003ehere\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e.\u003c/span\u003e\n\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eMetadata of Custom Object Jobs as defined \u003c/span\u003e\u003ca href=\"https://developer.zendesk.com/api-reference/custom-data/custom-objects-api/jobs/\"\u003e\u003cspan style=\"font-weight: 400;\"\u003ehere\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e. \u003c/span\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003cstrong\u003eProfiles (if used)\u003c/strong\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eCustom Profiles assigned to users as defined \u003c/span\u003e\u003ca href=\"https://developer.zendesk.com/api-reference/custom-data/profiles_api/profiles_api/\"\u003e\u003cspan style=\"font-weight: 400;\"\u003ehere\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e.\u003c/span\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003cstrong\u003eEvents (if used) \u003c/strong\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\n\u003cspan style=\"font-weight: 400;\"\u003eCustom Events associated with profiles as defined \u003c/span\u003e\u003ca href=\"https://developer.zendesk.com/api-reference/custom-data/events-api/events-api/\"\u003e\u003cspan style=\"font-weight: 400;\"\u003ehere\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e. \u003c/span\u003e\n\u003c/li\u003e\n\u003c/ol\u003e\n\u003ch4 id=\"h_01GEJFQ705WEM8ZE7562M3BFF6\"\u003e\u003cstrong\u003eMobile Apps: \u003c/strong\u003e\u003c/h4\u003e\n\u003cp\u003e\u003cstrong\u003eSupport Mobile Application\u003c/strong\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eUsername (which may or may not be the individual's actual name).\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eSalted hash of the user's password (where passwords are chosen as the authentication mechanism).\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eIP as perceived by the edge architecture (which may or may not be the actual user’s originating IP address).\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eChoices made within drop down menus or radio boxes.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAny text entered into free form text fields (titles, text boxes, ticket comment fields, satisfaction survey fields, search fields, etc.).\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eDate and time of events as perceived by the app.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAny data added to agent or admin profiles or signatures.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAny data digested by incoming emails (where emails are allowed for ticket instantiation).\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAny data contained in attachments.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eOwner, admin configuration choices.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eContact information for the instance owner and Agents.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eEmail address of Users.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eOperating System and version used by a user.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eUser’s device type.\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003cstrong\u003eSell Mobile Application\u003c/strong\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eUsername (which may or may not be the individual's actual name).\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eSalted hash of the user's password (where passwords are chosen as the authentication mechanism).\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eIP of users as perceived by the edge architecture (which may or may not be the actual user’s originating IP address).\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eCountry and city associated with said IP (?)\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eChoices made within drop down menus or radio boxes.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAny text entered into free form text fields (titles, text boxes, ticket comment fields, satisfaction survey fields, search fields, etc.).\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eDate and time of events as perceived by the app.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAny data added to a user profile or signature.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAny data digested by incoming and outgoing emails (when email integration is enabled).\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAny data in calendar events.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAny data contained in attachments.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eOwner, admin configuration choices.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eContact information for the instance owner and users.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eEmail address of users.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eOperating System and version used by a user.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eUser’s device type.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eBrowser and version of a user.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eCall recordings (if enabled).\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eText messages (if enabled).\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAny data filled in for Leads, Contacts, Deals or any of associated objects (e.g. Notes, Tags, Calls) including data entered in custom fields.\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003e\u003cstrong\u003eChat Mobile Application\u003c/strong\u003e\u003c/p\u003e\n\u003col\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eUsername (which may or may not be the individual's actual name).\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eSalted hash of the user's password (where passwords are chosen as the authentication mechanism).\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eIP as perceived by the edge architecture (which may or may not be the actual originating IP address). \u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eCountry and City associated with said IP.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAny text data added to a Chat conversation.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eOperating System and version used by Chat end users.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eEnd user's device type.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eBrowser and version of the Chat end user.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eDate and time of events as perceived by the app.\u003c/span\u003e\u003c/li\u003e\n\u003cli style=\"font-weight: 400;\" aria-level=\"1\"\u003e\u003cspan style=\"font-weight: 400;\"\u003eAny data in attachments.\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\n\u003ch4 id=\"h_01GEJFQG2XCYEN7WTHPMY28VEA\"\u003e\u003cstrong\u003eSoftware Development Kits (SDKs)\u003c/strong\u003e\u003c/h4\u003e\n\u003cp\u003e\u003cspan style=\"font-weight: 400;\"\u003eSee \u003c/span\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4419146645018-Zendesk-SDKs-and-App-Privacy-Details\"\u003e\u003cspan style=\"font-weight: 400;\"\u003ehere\u003c/span\u003e\u003c/a\u003e\u003cspan style=\"font-weight: 400;\"\u003e for a comprehensive list of default data types captured when using our Software Development Kits (SDKs).\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eOther Resources:\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eFor concerns around data privacy within Zendesk services, refer to our \u003ca href=\"https://www.zendesk.com/product/zendesk-security/\" target=\"_self\"\u003eSecurity page\u003c/a\u003e,\u003ca href=\"https://www.zendesk.com/company/privacy-and-data-protection/\" target=\"_self\"\u003e\u003cspan\u003e \u003c/span\u003e\u003c/a\u003e\u003ca class=\"c-link\" tabindex=\"-1\" href=\"https://www.zendesk.com/trust-center/\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"https://www.zendesk.com/trust-center/\" data-sk=\"tooltip_parent\" data-remove-tab-index=\"true\"\u003eTrust Center\u003c/a\u003e, \u003ca href=\"/hc/en-us/articles/360022367393-Zendesk-In-Product-Cookie-Policy\" target=\"_self\"\u003eIn-Product Cookie Policy\u003c/a\u003e, and our \u003ca href=\"https://www.zendesk.com/company/customers-partners/master-subscription-agreement/\" target=\"_blank\" rel=\"noopener\"\u003eMain Services Agreement\u003c/a\u003e.\u003c/p\u003e"; const share = ` <ul class="share"> <li> <a href="https://www.facebook.com/share.php?title=Default+Data+Types+Captured+by+Zendesk+Services+&u=https%3A%2F%2Fsupport.zendesk.com%2Fhc%2Fen-us%2Farticles%2F4408837672346-Default-Data-Types-Captured-by-Zendesk-Services" class="share-facebook" aria-label="Facebook"> <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" aria-label="Share this page on Facebook"> <path fill="currentColor" d="M6 0a6 6 0 01.813 11.945V7.63h1.552l.244-1.585H6.812v-.867c0-.658.214-1.242.827-1.242h.985V2.55c-.173-.024-.538-.075-1.23-.075-1.444 0-2.29.767-2.29 2.513v1.055H3.618v1.585h1.484v4.304A6.001 6.001 0 016 0z"/> </svg> </a> </li> <li> <a href="https://twitter.com/share?lang=en&text=Default+Data+Types+Captured+by+Zendesk+Services+&url=https%3A%2F%2Fsupport.zendesk.com%2Fhc%2Fen-us%2Farticles%2F4408837672346-Default-Data-Types-Captured-by-Zendesk-Services" class="share-twitter" aria-label="X Corp"> <svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" 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1.518v2.785h1.778V7.084l-.005-.325c-.05-1.38-.456-2.403-2.13-2.403zm-4.531.142h-1.78v5.727h1.78V4.498zm-.89-2.846a1.032 1.032 0 100 2.064 1.032 1.032 0 000-2.064z"/> </svg> </a> </li> </ul> `; const relatedArticles = ` <section class="related-articles"> <h2 class="related-articles-title">Related articles</h2> <ul> <li> <a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBqj6IUCBDoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJoNNIMCBDoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSI6L2hjL2VuLXVzL2FydGljbGVzLzQ0MDg4ODMwNjE1MzAtU3ViLXByb2Nlc3Nvci1Qb2xpY3kGOwhUOglyYW5raQY%3D--09949b7f6757cecd7fe3cae9614196f112687cae" rel="nofollow">Sub-processor Policy</a> </li> <li> <a href="/hc/en-us/related/click?data=BAh7CjobZGVzdGluYXRpb25fYXJ0aWNsZV9pZGwrCBqO9IICBDoYcmVmZXJyZXJfYXJ0aWNsZV9pZGwrCJoNNIMCBDoLbG9jYWxlSSIKZW4tdXMGOgZFVDoIdXJsSSJNL2hjL2VuLXVzL2FydGljbGVzLzQ0MDg4MzM1MTA5MzgtVGhlLVplbmRlc2stU2hhcmVkLVJlc3BvbnNpYmlsaXR5LU1vZGVsBjsIVDoJcmFua2kH--f79a79ed57075e4c3aec2d1a26dc45c2df24e044" 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