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class="uabb-tabs-icon"><i class=" ua-icon ua-icon-map"></i></span><span class="uabb-tab-title">Our location</span> </a> </h4> </li> <li class="" data-index="3" tabindex="0"> <h4 class="uabb-tag-selected"> <a class="uabb-tab-link" href="javascript:void(0);" class="" tabindex="-1"><span class="uabb-tabs-icon"><i class=" ua-icon ua-icon-envelope"></i></span><span class="uabb-tab-title">Comments and Complaints</span> </a> </h4> </li> </ul> </nav> <div class="uabb-content-wrap uabb-content-wrap5c868dd267e45"> <div id="section-bar-0" class="-0 section uabb-content-current"> <div class="uabb-tab-acc-title uabb-acc-0"> <h4 class="uabb-title-tag"> <span class="uabb-tabs-icon"><i class=" ua-icon ua-icon-envelope"></i></span> <span class="uabb-tab-title">General enquiries</span> </h4> <span class="uabb-acc-icon"><i class="ua-icon ua-icon-chevron-down2"></i></span> </div> <div class="uabb-content uabb-tab-acc-content clearfix uabb-tabs-desc uabb-text-editor"> <p>We are a hybrid workplace, and members of the staff team often work from home. Contacts for individual members of the team are available <a href="https://www.povertyalliance.org/about-us/our-team/">here</a>.聽 For general enquiries please use any of the details below.</p> <h3>Get in touch</h3> <p>Contact us by email on <a href="mailto:admin@povertyalliance.org">admin@povertyalliance.org</a> or by phone on 0141 353 0440 - please press '1' when requested.</p> <h3>Social media</h3> <p><a href="https://twitter.com/povertyalliance" target="_blank" rel="noopener">Twitter</a><br /><a href="https://www.facebook.com/povertyalliance" target="_blank" rel="noopener">Facebook</a></p> <h3>Postal address</h3> <p>The Poverty Alliance<br />94 Hope Street<br />Glasgow G2 6PH</p> <p>Charity number SC019926</p> </div> </div> <div id="section-bar-1" class="-1 section "> <div class="uabb-tab-acc-title uabb-acc-1"> <h4 class="uabb-title-tag"> <span class="uabb-tabs-icon"><i class=" ua-icon ua-icon-newspaper"></i></span> <span class="uabb-tab-title">Media & press</span> </h4> <span class="uabb-acc-icon"><i class="ua-icon ua-icon-chevron-down2"></i></span> </div> <div class="uabb-content uabb-tab-acc-content clearfix uabb-tabs-desc uabb-text-editor"> <p>For media enquiries email <a href="mailto:david.eyre@povertyalliance.org">david.eyre@povertyalliance.org</a> or call 07776 527839.</p> </div> </div> <div id="section-bar-2" class="-2 section "> <div class="uabb-tab-acc-title uabb-acc-2"> <h4 class="uabb-title-tag"> <span class="uabb-tabs-icon"><i class=" ua-icon ua-icon-map"></i></span> <span class="uabb-tab-title">Our location</span> </h4> <span class="uabb-acc-icon"><i class="ua-icon ua-icon-chevron-down2"></i></span> </div> <div class="uabb-content uabb-tab-acc-content clearfix uabb-tabs-desc uabb-text-editor"> <p><iframe style="border: 0;" src="https://www.google.com/maps/embed?pb=!1m18!1m12!1m3!1d10448.601896449238!2d-4.264530997887329!3d55.85832525265065!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x4888469fc02e89c3%3A0xc85302b22a69dcbb!2sThe+Poverty+Alliance!5e0!3m2!1sen!2suk!4v1552322137462" width="100%" height="600" frameborder="0" allowfullscreen="allowfullscreen"></iframe></p> <p><strong>Address</strong></p> <p>The Poverty Alliance<br />94 Hope Street<br />Glasgow G2 6PH</p> </div> </div> <div id="section-bar-3" class="-3 section "> <div class="uabb-tab-acc-title uabb-acc-3"> <h4 class="uabb-title-tag"> <span class="uabb-tabs-icon"><i class=" ua-icon ua-icon-envelope"></i></span> <span class="uabb-tab-title">Comments and Complaints</span> </h4> <span class="uabb-acc-icon"><i class="ua-icon ua-icon-chevron-down2"></i></span> </div> <div class="uabb-content uabb-tab-acc-content clearfix uabb-tabs-desc uabb-text-editor"> <p>We aim to continuously develop our services. Listening to your comments, compliments and complaints helps us to do this effectively.</p> <p>If you wish to make a comment, compliment or complaint about any service you have received from The Poverty Alliance, we want to hear from you. Ways in which you can do this include:</p> <ul> <li>speaking directly to a member of staff</li> <li>telephoning or writing to us at the address below</li> <li>e-mailing <a href="mailto:enquirie@povertyalliance.org">admin@povertyalliance.org</a></li> <li>use the Comments Compliments and Complaints: <a href="https://www.povertyalliance.org/wp-content/uploads/2022/04/PA_Complaints_Form18.docx">PA_Complaints_Form18</a></li> </ul> <p><span style="font-size: 14px;">T<span style="font-size: 16px;">he Director</span></span></p> <p><span style="font-size: 16px;">The Poverty Alliance</span></p> <p><span style="font-size: 16px;">Standard Buildings</span></p> <p><span style="font-size: 16px;">94 Hope Street</span></p> <p><span style="font-size: 16px;">Glasgow</span></p> <p><span style="font-size: 16px;">G2 6PH</span></p> <p><strong>Telephone us at this number</strong>: 0141 353 0440</p> <p>Please tell us your name, address and telephone number, and what you want to complain about.聽 Tell us how you would like us to reply to you: for example, if you would prefer an e-mail or a letter, or if you need us to use a different format.</p> <p>You can ask a relative, friend or someone else to help you make your complaint.</p> <p>You have the right to make a complaint, and you will not be discriminated against because of it. 聽We will always treat your concerns seriously.</p> <p><strong>What happens next?</strong></p> <p>We will write to let you know we have received your complaint, usually within three working days.聽 We will then begin to investigate your complaint.聽 You should receive a written decision within 20 working days.聽 If we need more time, we will let you know.</p> <p><strong>What to do if you are unhappy with what we say</strong></p> <p>If you are unhappy with our decision, you can appeal to the Convenor of the Poverty Alliance Board.</p> <p><strong>Our Values</strong>: We have a set of core values which underpins our work with members, donors and the public.聽 We will:</p> <ul> <li>Be open and honest</li> <li>Recognise the worth of individuals</li> <li>Establish and maintain relationships based on trust</li> <li>Act on the basis of individual needs</li> <li>Be accountable</li> </ul> <p>To read our full complaints policy and procedure <a href="https://www.povertyalliance.org/wp-content/uploads/2022/04/PA-Complaints-Policy_FINAL.docx">click here</a></p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div><div class="uabb-js-breakpoint" style="display: none;"></div> </div> </div> </article> </main> </div> </div> </div> <div class="fl-builder-content fl-builder-content-995 fl-builder-global-templates-locked" data-post-id="995" data-type="part"><div class="fl-row fl-row-full-width fl-row-bg-color fl-node-5c795a286383d fl-row-default-height fl-row-align-center" data-node="5c795a286383d"> <div class="fl-row-content-wrap"> <div class="uabb-row-separator uabb-top-row-separator" > </div> <div class="fl-row-content fl-row-fixed-width fl-node-content"> <div class="fl-col-group fl-node-5c795a28636d1 fl-col-group-equal-height fl-col-group-align-center fl-col-group-custom-width" data-node="5c795a28636d1"> <div class="fl-col fl-node-5c795a2863711 fl-col-bg-color fl-col-small-custom-width" data-node="5c795a2863711"> <div class="fl-col-content fl-node-content"><div class="fl-module fl-module-heading fl-node-5c795a286378a" data-node="5c795a286378a"> <div class="fl-module-content fl-node-content"> <h2 class="fl-heading"> <span class="fl-heading-text">Stay in the loop</span> </h2> </div> </div> <div class="fl-module fl-module-rich-text fl-node-5c795a28637c6" data-node="5c795a28637c6"> <div class="fl-module-content fl-node-content"> <div class="fl-rich-text"> <div class="phenom-desc"> <div class="comment-container"> <div class="action-comment markeddown js-comment" dir="auto"> <div class="current-comment js-friendly-links js-open-card"> <p>Enter your email address to receive regular e-updates about our work. 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