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Mediators & Mediation Services | JAMS Mediation, Arbitration, ADR Services

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It's a process&mdash;one at which our mediators and case managers excel. We work diligently every step of the way&mdash;from pre-mediation calls and preparation to post-mediation follow-up&mdash;toward helping all parties arrive at the best possible outcome to their dispute.</p> <p>As the world's preeminent provider of mediation services, we draw on over four decades of experience, resolving cases of all sizes and types. We handle over 10,000 mediations annually, ranging from two-party disputes to complex, multi-million-dollar cases.</p> <p><strong>Contact us</strong> and we will assist you in selecting the ideal neutral and the most convenient location to resolve your dispute.&nbsp;</p></div><!-- ./WYSIWYG Panel, ID: 178838 --> </div> </div> </section> <section class="panel-section pb-10"> <!-- Panel Title, ID: 178909 --><h2 class=" heading-large heading-underline panel-section-title">Mediation Process Proficiency</h2><!-- ./Panel Title, ID: 178909 --> <div class="panel-section-content"> <div class="panel-body"> <!-- WYSIWYG Panel, ID: 178838 --><div class="panel-body"> <!-- Panel Title, ID: 178909 --><!-- ./Panel Title, ID: 178909 --> <p>JAMS neutrals are on the case long before the day of mediation and don't consider their job done until settlement is achieved. They are dedicated to the entire mediation process, from reading the written statements to final execution of the settlement agreement.&nbsp; With a network of Resolution Centers around the world and state-of-the-art technology, JAMS offers seamless <strong>in-person</strong>, <strong>remote</strong> and <strong>hybrid mediations worldwide</strong>.</p></div><!-- ./WYSIWYG Panel, ID: 178838 --> </div> </div> </section> <section class="panel-section no-border pt-0 pb-0"> <!-- Panel Title, ID: 178909 --><!-- ./Panel Title, ID: 178909 --> <div class="panel-section-content panel-cols"> <div class="panel-body"> <!-- WYSIWYG Panel, ID: 178838 --><div class="panel-body"> <!-- Panel Title, ID: 178909 --><!-- ./Panel Title, ID: 178909 --> <h3><strong>Pre-Mediation Calls</strong></h3> <p>JAMS mediators often provide parties the opportunity for pre-mediation calls in order to discuss:</p> <ul> <li>How to craft a mediation process tailored to their dispute</li> <li>When the mediation should take place and who should attend</li> <li>How to exchange information and whether opening statements would be useful</li> <li>Issues the mediator should be aware of that are not included in the written statements</li> </ul> <h3><strong>During the Mediation Session</strong></h3> <p>Using their extraordinary interpersonal skills, JAMS mediators listen closely to all perspectives, quickly evaluate party dynamics and establish rapport, leaving ample time for them to focus on:</p> <ul> <li>What issues are in dispute and what might motivate each party to settle</li> <li>Making candid observations when appropriate and assisting both sides in assessing risk, overcoming impasse</li> <li>Pursuing creative, collaborative solutions that are consistent with the facts of the case and geared toward preserving mutual interests and ongoing relationships</li> <li>Create a process that fosters trust, ensures all parties have the opportunity to be heard, and considers all reasonable prospects for settlement</li> <li>Guiding parties toward resolution</li> </ul></div><!-- ./WYSIWYG Panel, ID: 178838 --> </div> <div class="panel-body"> <!-- Embed Video, ID: 178932 --><div class="panel-body"> <div class="video"> <iframe width="560" height="315" src="https://www.youtube.com/embed/B4h2VZ8zKu0" title="" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe> </div></div><!-- ./Embed Video, ID: 178932 --> </div> </div> </section> <section class="panel-section"> <!-- Panel Title, ID: 178909 --><!-- ./Panel Title, ID: 178909 --> <div class="panel-section-content"> <div class="panel-body"> <!-- WYSIWYG Panel, ID: 178838 --><div class="panel-body"> <!-- Panel Title, ID: 178909 --><!-- ./Panel Title, ID: 178909 --> <h3><strong>Post-Mediation</strong></h3> <p>In the event that not all issues are resolved during the mediation session, JAMS mediators remain committed to following up, encouraging continued engagement and focus on resolution. They work diligently to help reach a settlement, exploring every possible option along the way.</p> <h3><strong></strong></h3></div><!-- ./WYSIWYG Panel, ID: 178838 --> </div> </div> </section> <section class="panel-section pt-5 pb-5"> <!-- Panel Title, ID: 178909 --><h2 class=" heading-large heading-underline panel-section-title">Practice-Focused Training</h2><!-- ./Panel Title, ID: 178909 --> <div class="panel-section-content"> <div class="panel-body"> <!-- WYSIWYG Panel, ID: 178838 --><div class="panel-body"> <!-- Panel Title, ID: 178909 --><!-- ./Panel Title, ID: 178909 --> <p>Our mediators augment their deep subject matter experience and comprehensive knowledge of federal and state case law and statutes with extensive, ongoing training in ADR and developing trends, including academic research and recent court rulings on settlements.&nbsp;</p></div><!-- ./WYSIWYG Panel, ID: 178838 --> </div> </div> </section> <section class="panel-section no-border pt-5 pb-5"> <!-- Panel Title, ID: 178909 --><h2 class=" heading-large heading-underline panel-section-title">Responsive Case Management</h2><!-- ./Panel Title, ID: 178909 --> <div class="panel-section-content"> <div class="panel-body"> <!-- WYSIWYG Panel, ID: 178838 --><div class="panel-body"> <!-- Panel Title, ID: 178909 --><!-- ./Panel Title, ID: 178909 --> <p>JAMS case managers, who have experience in all types of ADR processes, receive ongoing training in legal and procedural matters. Known for their excellent customer service and efficiency in convening mediations and keeping them on track, they are also skilled at helping parties select the mediator who best fits their needs.</p></div><!-- ./WYSIWYG Panel, ID: 178838 --> </div> </div> </section> <section class="panel-section no-border pt-5 pb-5"> <!-- Panel Title, ID: 178909 --><h2 class=" heading-large heading-underline panel-section-title">Efficient, Affordable ADR</h2><!-- ./Panel Title, ID: 178909 --> <div class="panel-section-content"> <div class="panel-body"> <!-- WYSIWYG Panel, ID: 178838 --><div class="panel-body"> <!-- Panel Title, ID: 178909 --><!-- ./Panel Title, ID: 178909 --> <p>We offer affordable hearing formats, including half-day options, for every dispute. JAMS mediators have demonstrated their ability to resolve cases promptly and efficiently, providing significant savings of time and expense.</p></div><!-- ./WYSIWYG Panel, ID: 178838 --> </div> </div> </section> <section class="panel-section no-border"> <!-- Panel Title, ID: 178909 --><h2 class=" heading-medium heading-underline panel-section-title">Mediation Videos & Resources</h2><!-- ./Panel Title, ID: 178909 --> <div class="panel-section-content panel-cols"> <div class="panel-body"> <!-- Additional Resources One Column, ID: 179932 --> <div class="panel-card resources-card"> <h3 class="heading-small resources-card-title">Mediation Videos</h3> <div class="card-body"> <p> <span class="icon"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" width="16" height="16" stroke="currentColor"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M9 5l7 7-7 7"></path></svg></span> <a href="https://www.jamsadr.com/mediation-advantage-ch1" class="link" target="_self">Ch. 1: The JAMS Mediator and the JAMS Process</a> </p> <p> <span class="icon"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" width="16" height="16" stroke="currentColor"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M9 5l7 7-7 7"></path></svg></span> <a href="https://www.jamsadr.com/mediation-advantage-ch2" class="link" target="_self">Ch 2: JAMS Power of Preparation and the Power of Persistence</a> </p> <p> <span class="icon"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" width="16" height="16" stroke="currentColor"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M9 5l7 7-7 7"></path></svg></span> <a href="https://www.jamsadr.com/mediation-advantage-ch3" class="link" target="_self">Ch 3: JAMS Difference</a> </p> </div> </div><!-- ./Additional Resources One Column, ID: 179932 --> </div> <div class="panel-body"> <!-- Additional Resources One Column, ID: 179932 --> <div class="panel-card resources-card"> <h3 class="heading-small resources-card-title">Additional Resources</h3> <div class="card-body"> <p> <span class="icon"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" width="16" height="16" stroke="currentColor"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M9 5l7 7-7 7"></path></svg></span> <a href="https://www.jamsadr.com/mediation-guide/" class="link" target="_self">Mediation Guide</a> </p> <p> <span class="icon"><svg xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" width="16" height="16" stroke="currentColor"><path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M9 5l7 7-7 7"></path></svg></span> <a href="https://www.jamsadr.com/mediation-defined/ " class="link" target="_self">Mediation Defined</a> </p> </div> </div><!-- ./Additional Resources One Column, ID: 179932 --> </div> </div> </section> <!-- ./Content Blocks List, ID: 181742 --> </div> </div> <div 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Submit a Case </h3> <p>Schedule your next case with JAMS</p> <a href="/submit/" class="btn btn-small btn-secondary-outline" title="Submit a Case">Submit a Case</a> </div> <div class="help-item"> <div class="help-icon"> <span class="icon"> <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 44.4 43.3" width="36" height="36" fill="currentColor"><g><circle cx="27.2" cy="10.5" r="5.4"></circle><path d="M182.3,20.8c-4,0-7.3,2.3-7.3,5v5.7h14.6V25.8C189.6,23.1,186.3,20.8,182.3,20.8Z" transform="translate(-155.1 -4.4)"></path><circle cx="27.2" cy="17.2" r="16.2" fill="none" stroke="currentColor" stroke-width="2px"></circle><path d="M166.6,37.7l4.9-4.8-1.4-1.4-4.9,4.8-1-1-9.1,9,3.4,3.4,9.1-8.9Z" transform="translate(-155.1 -4.4)"></path></g></svg> </span> </div> <h3 class="heading-medium heading-underline"> Find a Mediator or Arbitrator </h3> <p> Search our global directory of mediators, arbitrators and ADR professionals. </p> <a href="/neutrals/search" class="btn btn-small 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Connect with our case management team. </p> <a href="/contact" class="btn btn-small btn-secondary-outline">Contact Us</a> </div> </div> </div> </section> <section class="section section-landing-services"> <div class="container section-container"> <div class="services-items"> <div class="service-item"> <a href="/arbitration" class="link"> <div class="service-media"> <img src="/images/practices/service-arbitration-thumbnail.jpg" alt="Arbitrators & Arbitration Services" width="364" height="152"/> </div> <h3 class="heading service-title">Arbitrators & Arbitration Services</h3> <p class="service-description">In an era of unprecedented business disruptions, timely dispute resolution is critical. In-person, virtual or hybrid arbitration with an experienced JAMS arbitrator provides an effective alternative to protracted litigation.</p> <p class="service-link"> <span> Discover JAMS Arbitration Advantages </span> </p> </a> </div> <div class="service-item"> <a href="/mediation" class="link"> <div class="service-media"> <img src="/images/practices/mediation-(002).jpg" alt="The JAMS Mediation Process" width="364" height="152"/> </div> <h3 class="heading service-title">The JAMS Mediation Process</h3> <p class="service-description">Rigorous preparation. Creative solutions. Persistent follow-up. We work diligently every step of the way-from pre-mediation calls to post-mediation follow-up to help all parties arrive at the best possible outcome to their dispute.</p> <p class="service-link"> <span> Learn about our mediation process </span> </p> </a> </div> <div class="service-item"> <a href="/neutral-analysis" class="link"> <div class="service-media"> <img src="/images/practices/service-neutralanalysis-thumbnail.jpg" alt="Neutral Analysis Services" width="364" height="152"/> </div> <h3 class="heading service-title">Neutral Analysis Services</h3> <p class="service-description">Unbiased, confidential case evaluation from the best legal minds in the business. 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