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1.513H2.15517c-1.43103 0-1.72414-.6715-1.72414-1.513 0-.85.2931-1.513 1.72414-1.513h20.68966c1.43103 0 1.72414.6715 1.72414 1.513z" /> </g> </svg> </span> </button> </div> </div> </div>  <div class="kb-mobile-search-section"> <div class="kb-mobile-header"> <div class="kb-mobile-menu"> <div class="kb-mobile-menu__current-page"> Troubleshooting <svg class="kb-mobile-menu__arrow" width="12" height="7" xmlns="http://www.w3.org/2000/svg"> <path d="M10.6817 1.6816l-4.5364 4-4.5364-3.9315" stroke="#00A38D" stroke-width="2" fill="none" fill-rule="evenodd" stroke-linecap="round" stroke-linejoin="round" /> </svg> </div> <ul> <li> <a href="/en/installing-leadinfo"> Installing Leadinfo </a> <ul> <li> <a href="/en/installing-leadinfo#starting-your-trial-period-at-leadinfo"> Starting your trial period at Leadinfo </a> </li> <li> <a href="/en/installing-leadinfo#add-leadinfo-to-your-privacy-statement"> Add Leadinfo to your privacy statement </a> </li> <li> <a href="/en/installing-leadinfo#leadinfo-tracking-code"> Leadinfo Tracking Code </a> </li> <li> <a href="/en/installing-leadinfo#ways-to-install-leadinfo"> Ways to install Leadinfo </a> </li> </ul> </li> <li> <a href="/en/starting-with-leadinfo"> Starting with Leadinfo </a> <ul> <li> <a href="/en/starting-with-leadinfo#step-1-give-your-colleagues-access"> Step 1: Give your colleagues access </a> </li> <li> <a href="/en/starting-with-leadinfo#step-2-organize-your-inbox"> Step 2: Organize your inbox </a> </li> <li> <a href="/en/starting-with-leadinfo#step-3-keep-your-inbox-tidy-by-hiding-certain-companies"> Step 3: Keep your inbox tidy by hiding certain companies </a> </li> <li> <a href="/en/starting-with-leadinfo#step-4-set-up-your-email-reports"> Step 4: Set up your email reports </a> </li> <li> <a href="/en/starting-with-leadinfo#step-5-set-up-your-functions-and-integrations"> Step 5: Set up your functions and integrations </a> </li> <li> <a href="/en/starting-with-leadinfo#step-6-secure-leadinfo-with-two-factor-authentication"> Step 6: Secure Leadinfo with Two-Factor Authentication </a> </li> </ul> </li> <li> <a href="/en/leadinfo-inbox"> Leadinfo Inbox </a> <ul> <li> <a href="/en/leadinfo-inbox#tags"> Tags </a> </li> <li> <a href="/en/leadinfo-inbox#segments"> Segments </a> </li> <li> <a href="/en/leadinfo-inbox#company-information"> Company information </a> </li> </ul> </li> <li> <a href="/en/leadinfo-automation"> Leadinfo Automation </a> <ul> <li> <a href="/en/leadinfo-automation#triggers"> Triggers </a> </li> <li> <a href="/en/leadinfo-automation#reports"> Reports </a> </li> <li> <a href="/en/leadinfo-automation#liquid-content"> Liquid content </a> </li> <li> <a href="/en/leadinfo-automation#persona"> Persona </a> </li> </ul> </li> <li> <a href="/en/leadinfo-integrations"> Leadinfo Integrations </a> <ul> <li> <a href="/en/leadinfo-integrations#general"> General </a> </li> <li> <a href="/en/leadinfo-integrations#most-used-crm-integrations"> Most used CRM integrations </a> </li> <li> <a href="/en/leadinfo-integrations#crm-integrations"> CRM integrations </a> </li> <li> <a href="/en/leadinfo-integrations#communication"> Communication </a> </li> <li> <a href="/en/leadinfo-integrations#google"> Google </a> </li> <li> <a href="/en/leadinfo-integrations#ads"> Ads </a> </li> <li> <a href="/en/leadinfo-integrations#automation"> Automation </a> </li> <li> <a href="/en/leadinfo-integrations#analytics"> Analytics </a> </li> </ul> </li> <li> <a href="/en/leadinfo-autopilot"> Leadinfo Autopilot </a> <ul> <li> <a href="/en/leadinfo-autopilot#general"> General </a> </li> <li> <a href="/en/leadinfo-autopilot#campaigns"> Campaigns </a> </li> <li> <a href="/en/leadinfo-autopilot#contacts"> Contacts </a> </li> <li> <a href="/en/leadinfo-autopilot#linkedin-email-account-information"> LinkedIn & Email Account information </a> </li> </ul> </li> <li> <a href="/en/leadinfo-leadbot"> Leadinfo Leadbot </a> <ul> <li> <a href="/en/leadinfo-leadbot#building-a-leadbot"> Building a Leadbot </a> </li> <li> <a href="/en/leadinfo-leadbot#editing-a-leadbot"> Editing a Leadbot </a> </li> <li> <a href="/en/leadinfo-leadbot#leadbot-integrations"> Leadbot integrations </a> </li> <li> <a href="/en/leadinfo-leadbot#leadbot-analytics"> Leadbot Analytics </a> </li> <li> <a href="/en/leadinfo-leadbot#leadbot-forms"> Leadbot Forms </a> </li> <li> <a href="/en/leadinfo-leadbot#whatsapp-business"> WhatsApp Business </a> </li> <li> <a href="/en/leadinfo-leadbot#leadbot-submissions"> Leadbot submissions </a> </li> <li> <a href="/en/leadinfo-leadbot#lead-gen-form"> Lead Gen Form </a> </li> </ul> </li> <li> <a href="/en/leadinfo-analyses"> Leadinfo Analyses </a> <ul> <li> <a href="/en/leadinfo-analyses#dashboard"> Dashboard </a> </li> <li> <a href="/en/leadinfo-analyses#export"> Export </a> </li> </ul> </li> <li> <a href="/en/tutorials-and-webinars"> Tutorials and webinars </a> <ul> <li> <a href="/en/tutorials-and-webinars#webinars"> Webinars </a> </li> </ul> </li> <li> <a href="/en/gdpr"> GDPR </a> <ul> </ul> </li> <li> <a href="/en/account"> Account </a> <ul> </ul> </li> <li> <a href="/en/best-practices"> Best practices </a> <ul> <li> <a href="/en/best-practices#triggers"> Triggers </a> </li> <li> <a href="/en/best-practices#follow-up"> Follow-up </a> </li> <li> <a href="/en/best-practices#integrations"> Integrations </a> </li> </ul> </li> <li> <a href="/en/faq"> FAQ </a> <ul> <li> <a href="/en/faq#general"> General </a> </li> <li> <a href="/en/faq#portal"> Portal </a> </li> <li> <a href="/en/faq#recognition"> Recognition </a> </li> <li> <a href="/en/faq#invoices"> Invoices </a> </li> <li> <a href="/en/faq#cookie-consent-solutions"> Cookie consent solutions </a> </li> </ul> </li> <li class="active open"> <a href="/en/troubleshooting"> Troubleshooting </a> <ul> <li> <a href="/en/troubleshooting#general"> General </a> </li> <li> <a href="/en/troubleshooting#integrations"> 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stroke-linejoin="round" /> </svg> </div> </a> <ul> <li data-id="56447887686"> <a href="/en/installing-leadinfo#starting-your-trial-period-at-leadinfo"> <span class="kb-category-menu-option__color-bar" style="background-color: #0d5068;"></span> Starting your trial period at Leadinfo </a> </li> <li data-id="56450408797"> <a href="/en/installing-leadinfo#add-leadinfo-to-your-privacy-statement"> <span class="kb-category-menu-option__color-bar" style="background-color: #0d5068;"></span> Add Leadinfo to your privacy statement </a> </li> <li data-id="56450491692"> <a href="/en/installing-leadinfo#leadinfo-tracking-code"> <span class="kb-category-menu-option__color-bar" style="background-color: #0d5068;"></span> Leadinfo Tracking Code </a> </li> <li data-id="56447887660"> <a href="/en/installing-leadinfo#ways-to-install-leadinfo"> <span class="kb-category-menu-option__color-bar" style="background-color: #0d5068;"></span> Ways to install Leadinfo </a> </li> </ul> </li> <li> <a href="/en/starting-with-leadinfo"> <div class="kb-category-menu-option" data-id="56450408801"> <span class="kb-category-menu-option__color-bar" style="background-color: #0d5068;"></span> Starting with Leadinfo </div> <div> <svg width="12" height="7" xmlns="http://www.w3.org/2000/svg"> <path d="M10.6817 1.6816l-4.5364 4-4.5364-3.9315" stroke="#0d5068" stroke-width="2" fill="none" fill-rule="evenodd" stroke-linecap="round" stroke-linejoin="round" /> </svg> </div> </a> <ul> <li data-id="56450408761"> <a href="/en/starting-with-leadinfo#step-1-give-your-colleagues-access"> <span class="kb-category-menu-option__color-bar" style="background-color: #0d5068;"></span> Step 1: Give your colleagues access </a> </li> <li data-id="165608034315"> <a href="/en/starting-with-leadinfo#step-2-organize-your-inbox"> <span class="kb-category-menu-option__color-bar" style="background-color: #0d5068;"></span> Step 2: Organize your inbox </a> </li> <li data-id="56447887718"> <a href="/en/starting-with-leadinfo#step-3-keep-your-inbox-tidy-by-hiding-certain-companies"> <span class="kb-category-menu-option__color-bar" style="background-color: #0d5068;"></span> Step 3: Keep your inbox tidy by hiding certain companies </a> </li> <li data-id="56447887690"> <a href="/en/starting-with-leadinfo#step-4-set-up-your-email-reports"> <span class="kb-category-menu-option__color-bar" style="background-color: #0d5068;"></span> Step 4: Set up your email reports </a> </li> <li data-id="56447887684"> <a href="/en/starting-with-leadinfo#step-5-set-up-your-functions-and-integrations"> <span class="kb-category-menu-option__color-bar" style="background-color: #0d5068;"></span> Step 5: Set up your functions and integrations </a> </li> <li data-id="56451360124"> <a href="/en/starting-with-leadinfo#step-6-secure-leadinfo-with-two-factor-authentication"> <span class="kb-category-menu-option__color-bar" style="background-color: #0d5068;"></span> Step 6: Secure Leadinfo with Two-Factor Authentication </a> </li> </ul> </li> <li> <a href="/en/leadinfo-inbox"> <div class="kb-category-menu-option" data-id="172799844715"> <span class="kb-category-menu-option__color-bar" style="background-color: #0d5068;"></span> Leadinfo Inbox </div> <div> <svg width="12" height="7" xmlns="http://www.w3.org/2000/svg"> <path d="M10.6817 1.6816l-4.5364 4-4.5364-3.9315" stroke="#0d5068" stroke-width="2" fill="none" fill-rule="evenodd" stroke-linecap="round" stroke-linejoin="round" /> </svg> </div> </a> <ul> <li data-id="173418473618"> <a href="/en/leadinfo-inbox#tags"> <span class="kb-category-menu-option__color-bar" style="background-color: #0d5068;"></span> Tags </a> </li> <li data-id="172796488597"> <a href="/en/leadinfo-inbox#segments"> <span class="kb-category-menu-option__color-bar" style="background-color: #0d5068;"></span> Segments </a> </li> <li data-id="172817116316"> <a href="/en/leadinfo-inbox#company-information"> <span class="kb-category-menu-option__color-bar" style="background-color: #0d5068;"></span> Company information </a> </li> </ul> </li> <li> <a href="/en/leadinfo-automation"> <div class="kb-category-menu-option" data-id="172796488526"> <span class="kb-category-menu-option__color-bar" style="background-color: #0d5068;"></span> Leadinfo Automation </div> <div> <svg width="12" height="7" xmlns="http://www.w3.org/2000/svg"> <path d="M10.6817 1.6816l-4.5364 4-4.5364-3.9315" stroke="#0d5068" stroke-width="2" fill="none" fill-rule="evenodd" stroke-linecap="round" stroke-linejoin="round" /> </svg> </div> </a> <ul> <li data-id="172796488883"> <a href="/en/leadinfo-automation#triggers"> <span class="kb-category-menu-option__color-bar" style="background-color: #0d5068;"></span> Triggers </a> </li> <li data-id="172817117071"> <a href="/en/leadinfo-automation#reports"> <span class="kb-category-menu-option__color-bar" style="background-color: #0d5068;"></span> Reports </a> </li> <li data-id="173406174132"> <a href="/en/leadinfo-automation#liquid-content"> <span class="kb-category-menu-option__color-bar" style="background-color: #0d5068;"></span> Liquid content </a> </li> <li data-id="180244174455"> <a href="/en/leadinfo-automation#persona"> <span class="kb-category-menu-option__color-bar" style="background-color: #0d5068;"></span> Persona </a> </li> </ul> </li> <li> <a href="/en/leadinfo-integrations"> <div class="kb-category-menu-option" data-id="56447887682"> <span class="kb-category-menu-option__color-bar" style="background-color: #0d5068;"></span> Leadinfo Integrations </div> <div> <svg width="12" height="7" xmlns="http://www.w3.org/2000/svg"> <path d="M10.6817 1.6816l-4.5364 4-4.5364-3.9315" stroke="#0d5068" stroke-width="2" fill="none" fill-rule="evenodd" stroke-linecap="round" stroke-linejoin="round" /> </svg> </div> </a> <ul> <li data-id="64242548334"> <a href="/en/leadinfo-integrations#general"> <span class="kb-category-menu-option__color-bar" style="background-color: #0d5068;"></span> General </a> </li> <li data-id="176338674284"> <a href="/en/leadinfo-integrations#most-used-crm-integrations"> <span class="kb-category-menu-option__color-bar" style="background-color: #0d5068;"></span> Most used CRM integrations </a> </li> <li data-id="56447887664"> <a href="/en/leadinfo-integrations#crm-integrations"> <span class="kb-category-menu-option__color-bar" style="background-color: #0d5068;"></span> CRM integrations </a> </li> <li data-id="56451360930"> <a href="/en/leadinfo-integrations#communication"> <span class="kb-category-menu-option__color-bar" style="background-color: #0d5068;"></span> Communication </a> </li> <li data-id="56451360932"> <a href="/en/leadinfo-integrations#google"> <span class="kb-category-menu-option__color-bar" style="background-color: #0d5068;"></span> Google </a> </li> <li data-id="56447887692"> <a href="/en/leadinfo-integrations#ads"> <span class="kb-category-menu-option__color-bar" style="background-color: #0d5068;"></span> Ads </a> </li> <li data-id="80820766842"> <a href="/en/leadinfo-integrations#automation"> <span class="kb-category-menu-option__color-bar" style="background-color: #0d5068;"></span> Automation </a> </li> <li data-id="137874173859"> <a href="/en/leadinfo-integrations#analytics"> <span class="kb-category-menu-option__color-bar" style="background-color: #0d5068;"></span> Analytics </a> </li> </ul> </li> <li> <a href="/en/leadinfo-autopilot"> <div class="kb-category-menu-option" data-id="144271928609"> <span class="kb-category-menu-option__color-bar" style="background-color: #0d5068;"></span> Leadinfo Autopilot </div> <div> <svg width="12" height="7" xmlns="http://www.w3.org/2000/svg"> <path d="M10.6817 1.6816l-4.5364 4-4.5364-3.9315" stroke="#0d5068" stroke-width="2" fill="none" fill-rule="evenodd" stroke-linecap="round" stroke-linejoin="round" /> </svg> </div> </a> <ul> <li data-id="144469917779"> <a href="/en/leadinfo-autopilot#general"> <span class="kb-category-menu-option__color-bar" style="background-color: #0d5068;"></span> General </a> </li> <li data-id="144440215300"> <a href="/en/leadinfo-autopilot#campaigns"> <span class="kb-category-menu-option__color-bar" style="background-color: #0d5068;"></span> Campaigns </a> </li> <li data-id="144469917714"> <a href="/en/leadinfo-autopilot#contacts"> <span class="kb-category-menu-option__color-bar" style="background-color: #0d5068;"></span> Contacts </a> </li> <li data-id="156995951105"> <a href="/en/leadinfo-autopilot#linkedin-email-account-information"> <span class="kb-category-menu-option__color-bar" style="background-color: #0d5068;"></span> LinkedIn & Email Account information </a> </li> </ul> </li> <li> <a href="/en/leadinfo-leadbot"> <div class="kb-category-menu-option" data-id="167040023963"> <span class="kb-category-menu-option__color-bar" style="background-color: #0d5068;"></span> Leadinfo Leadbot </div> <div> <svg width="12" height="7" xmlns="http://www.w3.org/2000/svg"> <path d="M10.6817 1.6816l-4.5364 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href="https://help.leadinfo.com/en/troubleshooting-lead-gen-form">Troubleshooting Lead Gen Form</a></li> <li><a href="https://help.leadinfo.com/en/my-account-is-closed-how-is-that-possible">My account is closed, how is that possible?</a></li> <li><a href="https://help.leadinfo.com/en/the-lead-gen-form-does-not-work-on-my-website">Why is my Lead Gen Form not working (correctly)?</a></li> <li><a href="https://help.leadinfo.com/en/solving-the-most-common-issues-with-triggers">Troubleshooting Triggers</a></li> </ul> </h6> </div> <div class="kb-categories__item" id="integrations"> <h4>Integrations</h4> <h6> <ul class="kb-subcategory__articles"> <li><a href="https://help.leadinfo.com/en/troubleshooting-the-hubspot-integration">Troubleshooting the HubSpot integration</a></li> <li><a href="https://help.leadinfo.com/en/solving-zapier-issues">Troubleshooting the Zapier integration</a></li> <li><a href="https://help.leadinfo.com/en/troubleshooting-the-zoho-integration">Troubleshooting the Zoho 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