Quejas, sugerencias y agradecimientos - Sede electronica

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href="https://sede.gva.es/es/queixes-suggeriments-i-agraiments" title="Quejas, sugerencias y agradecimientos"><span class="breadcrumb-text-truncate">Quejas, sugerencias y agradecimientos</span></a> </li> </ol> </nav> </div> </div> </div> </section> </div> </div> </div> <div id="navegacion-column-1"> <div class="portlet-boundary portlet-boundary_com_liferay_site_navigation_menu_web_portlet_SiteNavigationMenuPortlet_ portlet-static portlet-static-end portlet-borderless portlet-navigation " id="p_p_id_com_liferay_site_navigation_menu_web_portlet_SiteNavigationMenuPortlet_INSTANCE_menuNavHorizontal_"> <span id="p_com_liferay_site_navigation_menu_web_portlet_SiteNavigationMenuPortlet_INSTANCE_menuNavHorizontal"></span> <section class="portlet" id="portlet_com_liferay_site_navigation_menu_web_portlet_SiteNavigationMenuPortlet_INSTANCE_menuNavHorizontal"> <div class="portlet-content"> <div class=" portlet-content-container"> <div class="portlet-body"> <div role="list" aria-label="P谩ginas del 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class="nav-item"> <a class="nav-link " href="https://sede.gva.es/es/seus-electroniques-de-la-generalitat" >Sedes electr贸nicas de la Generalitat</a> </li> <li class="nav-item"> <a class="nav-link " href="https://sede.gva.es/es/segells-d-organ" >Sellos de 贸rgano</a> </li> </ul> </li> <li class="nav-item dropdown"> <a href="#" aria-expanded="false" class="nav-link drop dropdown-toggle selected" style='font-weight: bold;' >Informaci贸n</a> <ul class="dropdown-menu level-2 " > <li class="nav-item"> <a class="nav-link selected" style='font-weight: bold;' href="https://sede.gva.es/es/queixes-suggeriments-i-agraiments" >Quejas, sugerencias y agradecimientos</a> </li> <li class="nav-item"> <a class="nav-link " href="https://sede.gva.es/es/web/atencio_ciutadania/inicio/atencion_ciudadano/citas_previas" target="_blank">Cita previa</a> </li> <li class="nav-item"> <a class="nav-link " href="https://sede.gva.es/es/inicio/procedimientos?id_proc=G95806" >Correos para avisos de notificaciones a la Generalitat</a> </li> <li class="nav-item"> <a class="nav-link " href="https://hisenda.gva.es/es/web/inspeccion-general-servicios/presentacio-denuncies" >Denuncias ante la Inspecci贸n General de Servicios</a> </li> <li class="nav-item"> <a class="nav-link " href="https://sede.gva.es/es/oficines-de-registre" >Oficinas de registro</a> </li> <li class="nav-item"> <a class="nav-link " href="https://sede.gva.es/es/directorio-unidades-dir3" >Directorio de unidades (DIR3)</a> </li> </ul> </li> <li class="nav-item dropdown"> <a href="#" aria-expanded="false" class="nav-link drop dropdown-toggle " >Servicios</a> <ul class="dropdown-menu level-2 " > <li class="nav-item"> <a class="nav-link " href="https://sede.gva.es/es/cataleg-de-serveis" >Cat谩logo de servicios</a> </li> <li class="nav-item"> <a class="nav-link " href="https://canalempresa.gva.es/es/" target="_blank">Canal empresa</a> </li> <li class="nav-item"> <a class="nav-link " href="https://sede.gva.es/es/tramits-your-europe-en-angles" >Pasarela Digital 脷nica UE</a> </li> <li class="nav-item"> <a class="nav-link " href="https://www.tramita.gva.es/csv-front/index.faces?idioma=es" target="_blank">Verificaci贸n de documentos electr贸nicos mediante CSV</a> </li> <li class="nav-item"> <a class="nav-link " href="https://sede.gva.es/es/tramit-generic" >Tr谩mite general</a> </li> <li class="nav-item"> <a class="nav-link " href="https://sede.gva.es/es/sede_verificacion_firma" >Sistemas de verificaci贸n de firma</a> </li> <li class="nav-item"> <a class="nav-link " href="http://regrep.accv.es/accv_repr/login.html" target="_blank">Registro de representantes</a> </li> </ul> </li> <li class="nav-item dropdown"> <a href="#" aria-expanded="false" class="nav-link drop dropdown-toggle " >Ayuda</a> <ul class="dropdown-menu level-2 " > <li class="nav-item"> <a class="nav-link " href="https://sede.gva.es/es/per-a-comencar" >Para comenzar</a> </li> <li class="nav-item"> <a class="nav-link " href="https://sede.gva.es/es/preguntes-frequents" 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portlet-journal-content bloque-subido" id="p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_J1r9W1XmSSSi_"> <span id="p_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_J1r9W1XmSSSi"></span> <section class="portlet" id="portlet_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_J1r9W1XmSSSi"> <div class="portlet-content"> <div class="autofit-float autofit-row portlet-header"> <div class="autofit-col autofit-col-end"> <div class="autofit-section"> <div class="visible-interaction"> </div> </div> </div> </div> <div class=" portlet-content-container"> <div class="portlet-body"> <div class="" data-fragments-editor-item-id="10108-114807" data-fragments-editor-item-type="fragments-editor-mapped-item" > <div class="journal-content-article " data-analytics-asset-id="114805" data-analytics-asset-title="Quejas" data-analytics-asset-type="web-content"> <div class="webContent"> <p class="header10">Quejas</p> <div class="content cuerpo"> <p>Seg煤n las define el <a href="http://dogv.gva.es/disposicio?sig=002575/2016" target="_blank">Decreto 41/2016, de 15 de abril, del Consell</a>, por el que se establece el <strong>sistema para la mejora de la calidad de los servicios p煤blicos y la evaluaci贸n de los planes y programas en la administraci贸n de la Generalitat y su sector p煤blico instrumental</strong>, las <strong>quejas </strong>son los escritos por medio de los que la ciudadan铆a pone de manifiesto su disconformidad con el servicio recibido, especialmente por tardanzas, desatenciones o conductas que reflejen una deficiencia en la prestaci贸n de ese servicio.</p> <p>El mismo decreto define las <strong>sugerencias </strong>como las propuestas formuladas por las ciudadanas y ciudadanos para mejorar la calidad de los servicios p煤blicos y, en especial, aquellas que puedan contribuir a simplificar, reducir o eliminar tr谩mites o molestias en sus relaciones con la administraci贸n, o a contribuir a un mayor grado de satisfacci贸n por parte de los usuarios de dichos servicios. </p> <p>Finalmente, describe los <strong>agradecimientos </strong>como las manifestaciones por las que las ciudadanas y ciudadanos expresan su felicitaci贸n o reconocimiento por el buen funcionamiento de un servicio, centro o unidad de la Generalitat, bien por la 贸ptima prestaci贸n de un servicio o por el buen trato recibido en dicha prestaci贸n.</p> <p>Si la queja, sugerencia o agradecimiento que desea presentar se refiere a los<strong> servicios p煤blicos de la administraci贸n y organizaciones de la Generalitat</strong>, haga "click" en el siguiente enlace:</p> <ul> <li><a alt="Abre ventana nueva, sale de la Sede electr贸nica de la Generalitat. Acceso a Formulaci贸n de quejas para las consellerias de la Generalitat" href="/inicio/procedimientos?id_proc=1236" title="Abre ventana nueva, sale de la Sede electr贸nica de la Generalitat. Acceso a Formulaci贸n de quejas, sugerencias y agradecimientos ante los servicios administrativos de la Generalitat">Formulaci贸n de QUEJAS, SUGERENCIAS Y AGRADECIMIENTOS ante los servicios administrativos de la Generalitat (excepto las relativas a servicios o instalaciones sanitarias o de servicios sociales/dependencia).</a></li> </ul> <p>Si la queja, sugerencia o agradecimiento que desea presentar se refiere a los<strong> </strong>servicios que presta un centro de servicios sociales dependiente de la <strong>Vicepresidencia y Conseller铆a de Igualdad y Pol铆ticas Inclusivas</strong>, puede formularla a trav茅s del siguiente enlace:</p> <ul> <li><a href="/inicio/procedimientos?id_proc=16994">Formulaci贸n de QUEJAS, SUGERENCIAS Y AGRADECIMIENTOS, en el 谩mbito de los centros e instituciones de servicios sociales dependientes de la Vicepresidencia y Conselleria de Igualdad y Pol铆ticas Inclusivas.</a></li> </ul> <p>Si se trata de una queja, sugerencia o agradecimiento que desea presentar se refiere a los<strong> </strong>servicios que presta un centro o instituci贸n sanitaria dependiente de la <strong>Conseller铆a de Sanidad Universal y Salud P煤blica</strong>, puede formularla a trav茅s del siguiente enlace:</p> <ul> <li><a href="/inicio/procedimientos?id_proc=2139">Presentaci贸n y formulaci贸n de QUEJAS en el 谩mbito de las instituciones sanitarias dependientes de la conselleria con competencias en materia de sanidad.</a></li> <li><a alt="Abre ventana nueva, sale de la Sede electr贸nica de la Generalitat. Acceso a Formulaci贸n de sugerencias en el 谩mbito de las instituciones sanitarias dependientes de la Conselleria de Sanidad Universal y Salud P煤blica." href="/inicio/procedimientos?id_proc=2138" title="Abre ventana nueva, sale de la Sede electr贸nica de la Generalitat. Acceso a Formulaci贸n de sugerencias en el 谩mbito de las instituciones sanitarias dependientes de la Conselleria de Sanidad Universal y Salud P煤blica.">Presentaci贸n y formulaci贸n de SUGERENCIAS en el 谩mbito de las instituciones sanitarias dependientes de la conselleria con competencias en materia de sanidad.</a></li> <li><a alt="Abre ventana nueva, sale de la Sede electr贸nica de la Generalitat. Acceso a Formulaci贸n de agradecimientos en el 谩mbito de las instituciones sanitarias dependientes de la Conselleria de Sanidad Universal y Salud P煤blica." href="/inicio/procedimientos?id_proc=2140" title="Abre ventana nueva, sale de la Sede electr贸nica de la Generalitat. Acceso a Formulaci贸n de agradecimientos en el 谩mbito de las instituciones sanitarias dependientes de la Conselleria de Sanidad Universal y Salud P煤blica.">Presentaci贸n y formulaci贸n de AGRADECIMIENTOS en el 谩mbito de las instituciones sanitarias dependientes de la conselleria con competencias en materia de sanidad.</a></li> </ul> <p>En el caso de que se haya presentado una queja ante un 贸rgano de la Administraci贸n o ante alguno de los entes y empresas dependientes de la Generalitat, si la persona que la ha presentado no recibe contestaci贸n en el plazo de un mes contado desde la fecha en la que la queja tuvo entrada en el departamento afectado, se podr谩 presentar una nueva queja por este incumplimiento ante la <strong>Inspecci贸n General de Servicios</strong> a trav茅s del impreso al que se puede acceder a trav茅s del siguiente enlace:</p> <ul> <li><a href="/inicio/procedimientos?id_proc=1324">Formulaci贸n de QUEJAS ante el 贸rgano competente en materia de Inspecci贸n General de Servicios, 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Liferay.Portlet.register('com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_footer'); Liferay.Portlet.onLoad( { canEditTitle: false, columnPos: 0, isStatic: 'end', namespacedId: 'p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_footer_', portletId: 'com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_footer', refreshURL: '\x2fes\x2fc\x2fportal\x2frender_portlet\x3fp_l_id\x3d113656\x26p_p_id\x3dcom_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_footer\x26p_p_lifecycle\x3d0\x26p_t_lifecycle\x3d0\x26p_p_state\x3dnormal\x26p_p_mode\x3dview\x26p_p_col_id\x3dnull\x26p_p_col_pos\x3dnull\x26p_p_col_count\x3dnull\x26p_p_static\x3d1\x26p_p_isolated\x3d1\x26currentURL\x3d\x252Fes\x252Fqueixes-suggeriments-i-agraiments\x26settingsScope\x3dportletInstance', refreshURLData: {} } ); Liferay.Portlet.register('com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_logoIzq'); Liferay.Portlet.onLoad( { canEditTitle: false, columnPos: 0, isStatic: 'end', namespacedId: 'p_p_id_com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_logoIzq_', portletId: 'com_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_logoIzq', refreshURL: '\x2fes\x2fc\x2fportal\x2frender_portlet\x3fp_l_id\x3d113656\x26p_p_id\x3dcom_liferay_journal_content_web_portlet_JournalContentPortlet_INSTANCE_logoIzq\x26p_p_lifecycle\x3d0\x26p_t_lifecycle\x3d0\x26p_p_state\x3dnormal\x26p_p_mode\x3dview\x26p_p_col_id\x3dnull\x26p_p_col_pos\x3dnull\x26p_p_col_count\x3dnull\x26p_p_static\x3d1\x26p_p_isolated\x3d1\x26currentURL\x3d\x252Fes\x252Fqueixes-suggeriments-i-agraiments\x26settingsScope\x3dportletInstance', refreshURLData: {} } ); Liferay.Portlet.register('com_liferay_site_navigation_language_web_portlet_SiteNavigationLanguagePortlet_INSTANCE_idiomas'); Liferay.Portlet.onLoad( { canEditTitle: false, columnPos: 0, isStatic: 'end', namespacedId: 'p_p_id_com_liferay_site_navigation_language_web_portlet_SiteNavigationLanguagePortlet_INSTANCE_idiomas_', portletId: 'com_liferay_site_navigation_language_web_portlet_SiteNavigationLanguagePortlet_INSTANCE_idiomas', refreshURL: '\x2fes\x2fc\x2fportal\x2frender_portlet\x3fp_l_id\x3d113656\x26p_p_id\x3dcom_liferay_site_navigation_language_web_portlet_SiteNavigationLanguagePortlet_INSTANCE_idiomas\x26p_p_lifecycle\x3d0\x26p_t_lifecycle\x3d0\x26p_p_state\x3dnormal\x26p_p_mode\x3dview\x26p_p_col_id\x3dnull\x26p_p_col_pos\x3dnull\x26p_p_col_count\x3dnull\x26p_p_static\x3d1\x26p_p_isolated\x3d1\x26currentURL\x3d\x252Fes\x252Fqueixes-suggeriments-i-agraiments\x26settingsScope\x3dportletInstance', refreshURLData: {} } ); Liferay.Loader.require('metal-dom/src/all/dom', 'frontend-js-web/liferay/toast/commands/OpenToast.es', function(metalDomSrcAllDom, frontendJsWebLiferayToastCommandsOpenToastEs) { try { (function() { var dom = metalDomSrcAllDom; var $ = AUI.$;var _ = AUI._; var focusInPortletHandler = dom.delegate( document, 'focusin', '.portlet', function(event) { dom.addClasses(dom.closest(event.delegateTarget, '.portlet'), 'open'); } ); var focusOutPortletHandler = dom.delegate( document, 'focusout', '.portlet', function(event) { dom.removeClasses(dom.closest(event.delegateTarget, '.portlet'), 'open'); } ); })(); (function() { var toastCommands = frontendJsWebLiferayToastCommandsOpenToastEs; var $ = AUI.$;var _ = AUI._; AUI().use( 'liferay-session', function() { Liferay.Session = new Liferay.SessionBase( { autoExtend: true, redirectOnExpire: false, redirectUrl: 'https\x3a\x2f\x2fsede\x2egva\x2ees\x2fweb\x2fguest', sessionLength: 2400, sessionTimeoutOffset: 900, warningLength: 0 } ); } ); })(); } catch (err) { console.error(err); } });AUI().use('liferay-menu', 'aui-base', function(A) {(function() {var $ = AUI.$;var _ = AUI._; if (A.UA.mobile) { Liferay.Util.addInputCancel(); } })();(function() {var $ = AUI.$;var _ = AUI._; new Liferay.Menu(); var liferayNotices = Liferay.Data.notices; for (var i = 0; i < liferayNotices.length; i++) { Liferay.Util.openToast(liferayNotices[i]); } })();}); // ]]> </script> <script src="https://sede.gva.es/o/es.gva.liferayPortales.themes.sede-theme/js/main.js?browserId=ie&minifierType=js&languageId=es_ES&b=7310&t=1740091670000" type="text/javascript"></script> <script type="text/javascript"> // <![CDATA[ AUI().use( 'aui-base', function(A) { var frameElement = window.frameElement; if (frameElement && frameElement.getAttribute('id') === 'simulationDeviceIframe') { A.getBody().addClass('lfr-has-simulation-panel'); } } ); // ]]> </script><script type="text/javascript"> // <![CDATA[ Liferay.Loader.require('frontend-js-collapse-support-web@1.0.11/index', function(frontendJsCollapseSupportWeb1011Index) { try { (function() { var CollapseProvider = frontendJsCollapseSupportWeb1011Index; CollapseProvider.default() })(); } catch (err) { console.error(err); } }); // ]]> </script><script type="text/javascript"> // <![CDATA[ Liferay.Loader.require('frontend-js-alert-support-web@1.0.8/index', function(frontendJsAlertSupportWeb108Index) { try { (function() { var AlertProvider = frontendJsAlertSupportWeb108Index; AlertProvider.default() })(); } catch (err) { console.error(err); } }); // ]]> </script><script type="text/javascript"> // <![CDATA[ Liferay.Loader.require('frontend-js-dropdown-support-web@1.0.9/index', function(frontendJsDropdownSupportWeb109Index) { try { (function() { var DropdownProvider = frontendJsDropdownSupportWeb109Index; DropdownProvider.default() })(); } catch (err) { console.error(err); } }); // ]]> </script><script type="text/javascript"> // <![CDATA[ Liferay.Loader.require('remote-app-support-web@1.0.6/index', function(remoteAppSupportWeb106Index) { try { (function() { var RemoteAppSupport = remoteAppSupportWeb106Index; RemoteAppSupport.default() })(); } catch (err) { console.error(err); } }); // ]]> </script><script type="text/javascript"> // <![CDATA[ Liferay.Loader.require('frontend-js-tabs-support-web@1.0.9/index', function(frontendJsTabsSupportWeb109Index) { try { (function() { var TabsProvider = frontendJsTabsSupportWeb109Index; TabsProvider.default() })(); } catch (err) { console.error(err); } }); // ]]> </script><script type="text/javascript"> // <![CDATA[ Liferay.Loader.require('frontend-js-tooltip-support-web@3.0.5/index', function(frontendJsTooltipSupportWeb305Index) { try { (function() { var TooltipSupport = frontendJsTooltipSupportWeb305Index; TooltipSupport.default() })(); } catch (err) { console.error(err); } }); // ]]> </script><div id="aviso-cookies" style="display: none;"> <div class="cerrar"><span tabindex="0" role="button">x</span></div> <p>Esta p谩gina web utiliza cookies propias y de terceros para mejorar el contenido ofrecido.</p> <button class="btn-acepta-cookies">De acuerdo</button> <a href="/politica-cookies">M谩s informaci贸n</a> </div> </body>   </html>

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