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Please make sure you are signed in to Fortune.com and go to the <a href="http://www.fortune.com/my-account/" target="_blank" class="sc-93594058-0 fowfrQ " aria-label="Go to http://www.fortune.com/my-account/" rel="noopener">My Account</a> page (found at the top right of site). Navigate to the “Payment” tab and click “Add Card” on the right side of the screen to add your preferred payment method.</p> <p>If you subscribed via the App Store, you must visit that site to update your payment information.</p> <h4 class="wp-block-heading" id="DigitalSubQ8">What is the cancellation policy?</h4> <p>Digital Monthly subscribers can terminate their subscription by signing in to Fortune.com and navigating to the <a href="http://www.fortune.com/my-account/" target="_blank" class="sc-93594058-0 fowfrQ " aria-label="Go to http://www.fortune.com/my-account/" rel="noreferrer noopener">My Account</a> page and turning “OFF” auto-renew in the <strong>Subscriptions </strong>tab. You will have access to the end of that paid period and will not be charged for future terms. </p> <p>If you are an Annual Subscriber, you may cancel anytime. Please note there will be no refund, however you will maintain access through your current subscription period. To cancel, you can send our team a direct message using the “Customer Support” tab located on the <a href="http://www.fortune.com/my-account/" target="_blank" class="sc-93594058-0 fowfrQ " aria-label="Go to http://www.fortune.com/my-account/" rel="noreferrer noopener">My Account</a> page. (My Account -> “Customer Support” Tab -> “Get Help!” Button) In your message, please, include “why” you wish to cancel so that we can process your request promptly. </p> <h4 class="wp-block-heading" id="DigitalSubQ9">What is the refund policy?</h4> <p>The cancellation of a Monthly subscription will become effective at the end of your current billing period and we will stop charging your account. 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You can also log on by clicking “Sign In” at the top right of the Fortune.com site.</p> <h4 class="wp-block-heading" id="AccessQ2">What should I do if I’m resetting my password but not getting the password reset email? </h4> <p>Check your spam and junk folders for an email from <a href="mailto:fortune@msg.fortune.com" target="_blank" class="sc-93594058-0 fowfrQ " aria-label="Go to mailto:fortune@msg.fortune.com" rel="noreferrer noopener">fortune@msg.fortune.com</a>. If you still do not see the email, please email <a href="mailto:support@fortune.com" target="_blank" class="sc-93594058-0 fowfrQ " aria-label="Go to mailto:support@fortune.com" rel="noopener">support@fortune.com.</a> Be sure that you are signed out of Fortune.com before you click on the link to reset your password.</p> <h4 class="wp-block-heading" id="AccessQ3">I just purchased a subscription on Fortune.com but I still can’t get full site access. 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On Outlook, check your Other tab if you’re using its Focused Inbox feature.</p> <p>If you need additional assistance reach out to <a href="mailto:newsletters@fortune.com" target="_blank" class="sc-93594058-0 fowfrQ " aria-label="Go to mailto:newsletters@fortune.com" rel="noopener">newsletters@fortune.com</a>.</p> <h4 class="wp-block-heading" id="manage-my-newsletters">How do I manage or edit my newsletters?</h4> <p>You may change your newsletter subscriptions at any time.</p> <ul><li>Visit <a href="https://fortune.com/newsletters" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to https://fortune.com/newsletters">Fortune My Account</a></li> <li>Sign in</li> <li>Unselect the newsletters you no longer wish to receive</li></ul> <h4 class="wp-block-heading" id="unsubscribe-from-fortune-newsletters">How do I unsubscribe from a newsletter?</h4> <p>To unsubscribe from a Fortune newsletter, click the unsubscribe link at the bottom of the newsletter you wish to unsubscribe from, or use <a href="https://fortune.com/newsletters" target="_self" class="sc-93594058-0 fowfrQ " aria-label="Go to https://fortune.com/newsletters">Fortune My Account</a> to manage your subscriptions.</p> <hr class="sc-fa0656e5-0 gIAhfJ"/> <h3 class="wp-block-heading">Print Magazine Subscriptions</h3> <h4 class="wp-block-heading" id="PrintmagQ1">How can I purchase a print magazine subscription?</h4> <p>To purchase a print magazine subscription in the U.S., click <a href="https://magazine.store/fortune" target="_blank" class="sc-93594058-0 fowfrQ " aria-label="Go to https://magazine.store/fortune" rel="noopener">here</a>.</p> <p>To purchase a print magazine subscription in Europe, the Middle East, Africa or Latin America, visit: <br/><a href="https://www.subscription.co.uk/fortune/europe/offers" target="_blank" class="sc-93594058-0 fowfrQ " aria-label="Go to https://www.subscription.co.uk/fortune/europe/offers" rel="noopener">https://www.subscription.co.uk/fortune/europe/offers</a></p> <p>To purchase a print magazine subscription in Asia, visit:<br/><a href="https://www.subscription.co.uk/fortune/asia/offers" target="_blank" class="sc-93594058-0 fowfrQ " aria-label="Go to https://www.subscription.co.uk/fortune/asia/offers" rel="noopener">https://www.subscription.co.uk/fortune/asia/offers</a></p> <h4 class="wp-block-heading" id="PrintmagQ2">How can I change or cancel my subscription?</h4> <p>You can change or cancel your subscription at any time by visiting our online <a href="https://w1.buysub.com/pubs/MW/FOR/Login_No_API.jsp?cds_page_id=232628&cds_mag_code=FOR&id=1588304066900&lsid=31212234268055793&vid=1" target="_blank" class="sc-93594058-0 fowfrQ " aria-label="Go to https://w1.buysub.com/pubs/MW/FOR/Login_No_API.jsp?cds_page_id=232628&cds_mag_code=FOR&id=1588304066900&lsid=31212234268055793&vid=1" rel="noopener">Customer Service Portal</a> and entering your account number and zip code or via the methods below:</p> <p>U.S. & Canada Print Subscribers can call:<br/>800-621-8000<br/>Hours: Monday-Friday, 7AM-9:30PM CST, Saturday 8AM-6PM CST</p> <p>European/Middle East subscribers, please find the appropriate contact number at:<br/><a href="https://www.subscribenow.com.au/fortune/europe/solo/" target="_blank" class="sc-93594058-0 fowfrQ " aria-label="Go to https://www.subscribenow.com.au/fortune/europe/solo/" rel="noopener">https://www.subscribenow.com.au/fortune/europe/solo/</a></p> <p>Asia/Pacific subscribers, please find the appropriate contact number at<br/><a href="https://www.subscribenow.com.au/fortune/asia/Solo" target="_blank" class="sc-93594058-0 fowfrQ " aria-label="Go to https://www.subscribenow.com.au/fortune/asia/Solo" rel="noopener">https://www.subscribenow.com.au/fortune/asia/solo</a> </p> <h4 class="wp-block-heading" id="PrintmagQ3">What is your refund policy for print subscriptions?</h4> <p>When a print subscription is canceled, your subscriber benefits will cease upon cancellation and a pro-rated refund will be paid for any remaining unserved issues.</p> <hr class="sc-fa0656e5-0 gIAhfJ"/> <h3 class="wp-block-heading">Print Magazine Delivery </h3> <h4 class="wp-block-heading" id="PrintdevQ1">Can I receive the magazine via mail if I am a Monthly digital subscriber? </h4> <p>No. At this time, only “One Year with Magazine” annual subscribers in the U.S. and Canada qualify for delivery of the magazine via mail. </p> <p>If you are in the U.S. or Canada, you must be subscribed to a “One Year with Magazine” Annual Fortune.com subscription in order to qualify to receive the print magazine. If you are currently on a monthly paywall subscription, you can upgrade your subscription through the <a href="http://www.fortune.com/my-account/" target="_blank" class="sc-93594058-0 fowfrQ " aria-label="Go to http://www.fortune.com/my-account/" rel="noreferrer noopener">My Account</a> page. All you need to do is <a href="http://www.fortune.com/my-account/" target="_blank" class="sc-93594058-0 fowfrQ " aria-label="Go to http://www.fortune.com/my-account/" rel="noreferrer noopener">sign into your account page</a> and navigate to the subscription tab, click the “Manage” drop down and select “Upgrade” to upgrade your subscription to a “One Year with Magazine” annual term.</p> <p>For all other subscribers located outside the US or Canada, you must have an “One Year with Magazine” annual Fortune.com subscription to qualify to receive the digital replica of the print magazine. These subscribers will receive a digital replica of Fortune Magazine delivered during February, April, June, August, October, and December, directly to your email’s in-box. If you are currently a Monthly subscriber, you can upgrade your subscription through the <a href="http://www.fortune.com/my-account/" target="_blank" class="sc-93594058-0 fowfrQ " aria-label="Go to http://www.fortune.com/my-account/" rel="noreferrer noopener">My Account</a> page. All you need to do is <a href="http://www.fortune.com/my-account/" target="_blank" class="sc-93594058-0 fowfrQ " aria-label="Go to http://www.fortune.com/my-account/" rel="noopener">sign into your account page</a> and navigate to the subscription tab, then upgrade your subscription to a “One Year with Magazine” annual term.</p> <p>If you are not a current subscriber, you can subscribe to Fortune’s print magazine (US or Canada) or digital replica (outside the US or Canada) by selecting the “One Year with Magazine” – either will populate based off your location. You will then receive issues delivered in February, April, June, August, October, and December. </p> <h4 class="wp-block-heading" id="PrintdevQ2">When should I expect my first Magazine Delivery? </h4> <p>New U.S./Canada subscribers to the print magazine will receive their first printed issue 10-12 weeks after placing a subscription order. Please note that if your order was received by mail, the 10-12 weeks begins when the order was received. </p> <p>If you have not received your first magazine within 12 weeks of your purchase date, please let us know and we’ll check on your subscription order. Contact us via the <a href="https://w1.buysub.com/pubs/MW/FOR/Login_No_API.jsp?cds_page_id=232628&cds_mag_code=FOR&id=1588304066900&lsid=31212234268055793&vid=1" target="_blank" class="sc-93594058-0 fowfrQ " aria-label="Go to https://w1.buysub.com/pubs/MW/FOR/Login_No_API.jsp?cds_page_id=232628&cds_mag_code=FOR&id=1588304066900&lsid=31212234268055793&vid=1" rel="noopener">Customer Service Portal</a> or call us at 1-800-621-8000. </p> <p>Digital Magazines will be emailed within 3 days of our issue’s official publishing date.</p> <h4 class="wp-block-heading" id="PrintdevQ3">How do I request a missed issue of the magazine? </h4> <p>Please contact us via the <a href="https://w1.buysub.com/pubs/MW/FOR/Login_No_API.jsp?cds_page_id=232628&cds_mag_code=FOR&id=1588304066900&lsid=31212234268055793&vid=1" target="_blank" class="sc-93594058-0 fowfrQ " aria-label="Go to https://w1.buysub.com/pubs/MW/FOR/Login_No_API.jsp?cds_page_id=232628&cds_mag_code=FOR&id=1588304066900&lsid=31212234268055793&vid=1" rel="noopener">Customer Service Portal</a> or call us at 1-800-621-8000 for assistance. We can only replace recent copies that have not arrived due to a postal or printing error. </p> <h4 class="wp-block-heading" id="PrintdevQ4">My magazine arrived damaged. How do I request a replacement? </h4> <p>Please contact us via the <a href="https://w1.buysub.com/pubs/MW/FOR/Login_No_API.jsp?cds_page_id=232628&cds_mag_code=FOR&id=1588304066900&lsid=31212234268055793&vid=1" target="_blank" class="sc-93594058-0 fowfrQ " aria-label="Go to https://w1.buysub.com/pubs/MW/FOR/Login_No_API.jsp?cds_page_id=232628&cds_mag_code=FOR&id=1588304066900&lsid=31212234268055793&vid=1" rel="noopener">Customer Service Portal</a> or call us at 1-800-621-8000 for assistance. We can only replace recent copies that have not arrived due to a postal or printing error. </p> <h4 class="wp-block-heading" id="PrintdevQ4">How to order Singles Issues (Print)?</h4> <p>You can purchase singles print issues via the <a href="https://order.emags.com/fortune_single_issues" target="_blank" class="sc-93594058-0 fowfrQ " aria-label="Go to https://order.emags.com/fortune_single_issues" rel="noopener">Single Issues Purchase portal</a>.</p> <hr class="sc-fa0656e5-0 gIAhfJ"/> <h3 class="wp-block-heading">Other Topics</h3> <h4 class="wp-block-heading" id="otherQ1">Does Fortune have enterprise subscriptions or group discounts? </h4> <p>We’d be happy to speak with you more about our corporate and enterprise group subscription packages. Please email <a href="mailto:EnterpriseSales@fortune.com" target="_blank" class="sc-93594058-0 fowfrQ " aria-label="Go to mailto:EnterpriseSales@fortune.com" rel="noopener">EnterpriseSales@fortune.com</a> and we will follow up with more details. </p> <h4 class="wp-block-heading" id="OtherQ2">Are international readers (outside of the United States) able to subscribe? </h4> <p>Yes. Digital subscriptions are available worldwide but must be purchased in US dollars. 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Email us at \u003ca href=\"mailto:support@fortune.com\"\u003esupport@fortune.com\u003c/a\u003e and we\u0026#8217;ll be happy to answer any questions you have.\u003c/p\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading\"\u003eDigital Subscriptions\u003c/h4\u003e\n\n\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"#DigitalSubQ1\"\u003eWhat are Fortune digital subscriptions?\u003c/a\u003e\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003ca href=\"#DigitalSubQ5\"\u003eWhat forms of payment are accepted to purchase a subscription on Fortune.com?\u003c/a\u003e\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003ca href=\"#DigitalSubQ6\"\u003eHow do I update my payment information on file?\u003c/a\u003e\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003ca href=\"#DigitalSubQ8\"\u003eWhat is the cancellation policy?\u003c/a\u003e\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003ca href=\"#DigitalSubQ9\"\u003eWhat is the refund policy?\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading\"\u003eAccess on Fortune.com\u003c/h4\u003e\n\n\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"#Loggingintofortune\"\u003eLogging into\u0026nbsp;Fortune.com\u0026nbsp;(with or without a Password)\u003c/a\u003e\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003ca href=\"#AccessQ1\"\u003eHow do I access content on Fortune.com?\u003c/a\u003e\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003ca href=\"#AccessQ2\"\u003eWhat should I do if I\u0026#8217;m resetting my password but not getting the password reset email? \u003c/a\u003e\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003ca href=\"#AccessQ3\"\u003eI just purchased a subscription on Fortune.com but I still can’t get full site access. 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How do I access all of my subscription features?\u003c/a\u003e\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003ca href=\"#AccessQ5\"\u003eI am a digital subscriber in the E.U., and I am having trouble viewing the site, please help?\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading\"\u003eNewsletters from Fortune\u003c/h4\u003e\n\n\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"https://fortune.com/customerservice/#newsletter-sign-up\"\u003eHow do I sign up for a newsletter from Fortune?\u003c/a\u003e\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003ca href=\"https://fortune.com/customerservice/#not-receiving-newsletter\"\u003eWhy didn’t I receive my newsletter?\u003c/a\u003e\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003ca href=\"https://fortune.com/customerservice/#manage-my-newsletters\"\u003eHow do I manage or edit my newsletters?\u003c/a\u003e\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003ca href=\"https://fortune.com/customerservice/#unsubscribe-from-fortune-newsletters\"\u003eHow do I unsubscribe from a newsletter?\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading\"\u003ePrint Magazine Subscriptions\u003c/h4\u003e\n\n\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"#printmagQ1\"\u003eHow can I purchase a print magazine subscription?\u003c/a\u003e\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003ca href=\"#PrintmagQ2\"\u003eHow can I change or cancel my subscription?\u003c/a\u003e\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003ca href=\"#PrintmagQ3\"\u003eWhat is your refund policy for print subscriptions?\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading\"\u003ePrint Magazine Delivery\u003c/h4\u003e\n\n\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"#printdevQ1\"\u003eCan I receive the magazine via mail if I am a monthly digital subscriber?\u0026nbsp;\u003c/a\u003e\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003ca href=\"#PrintdevQ2\"\u003eWhen should I expect my first magazine delivery?\u0026nbsp;\u0026nbsp;\u003c/a\u003e\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003ca href=\"#printdevQ3\"\u003eHow do I request a missed issue of the magazine?\u003c/a\u003e\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003ca href=\"#printdevQ4\"\u003eMy magazine arrived damaged. How do I request a replacement?\u003c/a\u003e\u0026nbsp;\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading\"\u003eOther Topics\u003c/h4\u003e\n\n\n\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"#OtherQ1\"\u003eDoes Fortune have enterprise subscriptions or group discounts?\u003c/a\u003e\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003ca href=\"#OtherQ2\"\u003eAre international readers (outside of the United States) able to subscribe?\u0026nbsp;\u003c/a\u003e\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003ca href=\"#OtherQ3\"\u003eIf I subscribe via Apple News what do I receive with my Apple News subscription?\u003c/a\u003e\u0026nbsp;\u0026nbsp;\u003c/li\u003e\n\n\n\n\u003cli\u003e\u003ca href=\"#OtherQ4\"\u003eI purchased\u0026nbsp;a digital subscription\u0026nbsp;on an iPhone/iPad. How do I manage my subscription?\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003eDigital Subscriptions\u003c/h3\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading\" id=\"DigitalSubQ1\"\u003eWhat are Fortune digital subscriptions?\u003c/h4\u003e\n\n\n\n\u003cp\u003eOur digital subscription offerings are detailed at \u003ca href=\"https://fortune.com/subscribe\"\u003ehttps://fortune.com/subscribe\u003c/a\u003e.\u003c/p\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading\" id=\"DigitalSubQ5\"\u003eWhat forms of payment are accepted to purchase a subscription on Fortune.com?\u003c/h4\u003e\n\n\n\n\u003cp\u003eDigital subscribers in the US and Canada may pay with credit card, debit card, including \u003ca href=\"https://fortune.com/company/visa/\" target=\"_blank\"\u003eVisa\u003c/a\u003e, \u003ca href=\"https://fortune.com/company/mastercard/\" target=\"_blank\"\u003eMastercard\u003c/a\u003e, \u003ca href=\"https://fortune.com/company/american-express/\" target=\"_blank\"\u003eAmerican Express\u003c/a\u003e, Discover and UnionPay. Fortune also accepts payment via \u003ca href=\"https://fortune.com/company/paypal-holdings/\" target=\"_blank\"\u003ePayPal\u003c/a\u003e and Apple Pay.\u003c/p\u003e\n\n\n\n\u003cp\u003eFor subscribers located outside the U.S. and Canada, we\naccept payment in US Dollars, via any of the methods above, for any\nsubscription tier. \u003c/p\u003e\n\n\n\n\u003cp\u003eYour payment method will be charged automatically on a recurring basis and your subscription will be renewed automatically. You will be charged in advance of each billing cycle unless you turn off auto renewal or cancel.\u003c/p\u003e\n\n\n\n\u003cp\u003ePlease view Fortune’s Terms \u003ca href=\"https://fortune.com/terms-of-use/\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading\" id=\"DigitalSubQ6\"\u003eHow do I add my payment information on file?\u003c/h4\u003e\n\n\n\n\u003cp\u003eDigital subscribers can update their payment information online. Please make sure you are signed in to Fortune.com and go to the \u003ca href=\"http://www.fortune.com/my-account/\"\u003eMy Account\u003c/a\u003e page (found at the top right of site). Navigate to the \u0026#8220;Payment\u0026#8221; tab and click \u0026#8220;Add Card\u0026#8221; on the right side of the screen to add your preferred payment method.\u003c/p\u003e\n\n\n\n\u003cp\u003eIf you subscribed via the App Store, you must visit that site to update your payment information.\u003c/p\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading\" id=\"DigitalSubQ8\"\u003eWhat is the cancellation policy?\u003c/h4\u003e\n\n\n\n\u003cp\u003eDigital Monthly subscribers can terminate their subscription by signing in to Fortune.com and navigating to the \u003ca href=\"http://www.fortune.com/my-account/\" target=\"_blank\" rel=\"noreferrer noopener\"\u003eMy Account\u003c/a\u003e page and turning “OFF” auto-renew in the \u003cstrong\u003eSubscriptions \u003c/strong\u003etab. You will have access to the end of that paid period and will not be charged for future terms.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eIf you are an Annual Subscriber, you may cancel anytime. Please note there will be no refund, however you will maintain access through your current subscription period.\u0026nbsp;To cancel, you can send our team a direct message using the “Customer Support” tab located on the \u003ca href=\"http://www.fortune.com/my-account/\" target=\"_blank\" rel=\"noreferrer noopener\"\u003eMy Account\u003c/a\u003e page. (My Account -\u0026gt; “Customer Support” Tab -\u0026gt; “Get Help!” Button) In your message, please, include “why” you wish to cancel so that we can process your request promptly.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading\" id=\"DigitalSubQ9\"\u003eWhat is the refund policy?\u003c/h4\u003e\n\n\n\n\u003cp\u003eThe cancellation of a Monthly subscription will become effective at the end of your current billing period and we will stop charging your account. Your subscriber benefits will continue for the remainder of the current billing period.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eWhen an Annual subscription is cancelled there will be no refund; however, you will maintain access through your current subscription period.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003eAccess on Fortune.com\u003c/h3\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading\" id=\"Loggingintofortune\"\u003eLogging into\u0026nbsp;\u003ca rel=\"noreferrer noopener\" target=\"_blank\" href=\"https://fortune.com/\"\u003eFortune.com\u003c/a\u003e\u0026nbsp;(with or without a Password)\u003c/h4\u003e\n\n\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eUpon first Registering or Subscribing to Fortune.com, you will automatically be logged into the website.\u003c/strong\u003e\n\u003cul\u003e\n\u003cli\u003eTake a moment \u0026amp; setup a Password by clicking the “My Account” tab in the upper right-hand corner of the webpage. Navigate to the “Profile” tab to set a Password, change a Password or add any additional profile information.\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eLogin with a Password:\u003c/strong\u003e\n\u003cul\u003e\n\u003cli\u003eClick the “Sign In” tab to sign into Fortune.com. You will first be prompted to add your email address. After clicking “Next,” you will then be prompted to add your password. Click the “Sign In” button to complete your login.\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eLogin without a Password:\u003c/strong\u003e\n\u003cul\u003e\n\u003cli\u003eClick the “Sign In” tab each time you want to sign into Fortune.com. You will first be prompted to add your email address. After clicking “Next,” you will be notified that\u0026nbsp;\u003cem\u003e“A sign-in link has been sent to (your email). Please click that link to access your account.”\u003c/em\u003e\u003c/li\u003e\n\n\n\n\u003cli\u003eCheck your email’s inbox (Also explore other folders like “Spam” if necessary). You will receive an email entitled “Login link to Fortune.com”.\u003c/li\u003e\n\n\n\n\u003cli\u003eOpen the email and you find a hyperlink entitled “click here” as well as a full URL address below it. Clicking either will route you back to Fortune.com and log you in automatically. You will receive a confirmation prompt that states “Welcome back! You can set or change your password in the settings of “My Account”.”\n\u003cul\u003e\n\u003cli\u003eYou will now be logged into Fortune.com and may setup a password.\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\n\n\n\u003cli\u003eIf you choose\u0026nbsp;\u003cu\u003enot\u003c/u\u003e\u0026nbsp;to setup your password, this will be the process you must follow each time you want to log back into Fortune.com.\u003c/li\u003e\n\u003c/ul\u003e\n\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading\" id=\"AccessQ1\"\u003eHow do I access content on Fortune.com?\u003c/h4\u003e\n\n\n\n\u003cp\u003eIf you are prompted on our website with a message that notes a Fortune.com subscription is required, please click the sign in link in the message. You can also log on by clicking “Sign In” at the top right of the Fortune.com site.\u003c/p\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading\" id=\"AccessQ2\"\u003eWhat should I do if I\u0026#8217;m resetting my password but not getting the password reset email? \u003c/h4\u003e\n\n\n\n\u003cp\u003eCheck your spam and junk folders for an email from \u003ca rel=\"noreferrer noopener\" href=\"mailto:fortune@msg.fortune.com\" target=\"_blank\"\u003efortune@msg.fortune.com\u003c/a\u003e. If you still do not see the email, please email \u003ca href=\"mailto:support@fortune.com\"\u003esupport@fortune.com.\u003c/a\u003e Be sure that you are signed out of Fortune.com before you click on the link to reset your password.\u003c/p\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading\" id=\"AccessQ3\"\u003eI just purchased a subscription on Fortune.com but I still can’t get full site access. What’s happening? \u003c/h4\u003e\n\n\n\n\u003cp\u003eIf you are unable to get full site access, first try signing out and signing back in (see SIGN IN at the upper right corner of the Fortune.com homepage). Furthermore, if necessary, we also suggest deleting your browser\u0026#8217;s cookies, restarting your browser, and then try signing back in. Further issues can addressed with our Customer Support team via the tab in your My Account or emailing us directly at support@fortune.com.\u003c/p\u003e\n\n\n\n\u003cp\u003e\u003c/p\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading\" id=\"AccessQ4\"\u003eI subscribed and received my confirmation email. How do I\naccess all of my subscription features?\u003c/h4\u003e\n\n\n\n\u003cp\u003eThank you for subscribing. Please visit Fortune.com and Sign In with your email address. You can also find the login link by clicking “Sign In” at the top right of the Fortune.com site page.\u003c/p\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading\" id=\"AccessQ5\"\u003eI am a digital subscriber in the E.U., and I am having trouble viewing the site, please help?\u003c/h4\u003e\n\n\n\n\u003cp\u003eDue to E.U. Privacy Laws, even if you are a digital subscriber, you will have trouble viewing the site if your browser cookies are disabled. Please ensure your cookies are enabled on your browser/device to ensure an optimal experience on Fortune.com.\u003c/p\u003e\n\n\n\n\u003chr class=\"wp-block-separator has-alpha-channel-opacity\"/\u003e\n\n\n\n\u003ch2 class=\"wp-block-heading\"\u003eNewsletters from Fortune\u003c/h2\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading\" id=\"newsletter-sign-up\"\u003eHow do I sign up for a newsletter from Fortune?\u003c/h4\u003e\n\n\n\n\u003cp\u003eTo sign up for newsletters:\u003c/p\u003e\n\n\n\n\u003cul\u003e\n\u003cli\u003eVisit \u003ca href=\"https://fortune.com/newsletters/\"\u003efortune.com/newsletters\u003c/a\u003e\u003c/li\u003e\n\n\n\n\u003cli\u003eSign in or create an account\u003c/li\u003e\n\n\n\n\u003cli\u003eSelect the newsletters you wish to receive\u003c/li\u003e\n\n\n\n\u003cli\u003eCheck your inbox for an email asking you to confirm your newsletter sign ups. Click “Confirm my email.”\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading\" id=\"not-receiving-newsletter\"\u003eWhy didn’t I receive my newsletter?\u003c/h4\u003e\n\n\n\n\u003cp\u003eYou should begin receiving daily newsletters within a day or two. Weekly newsletters may take longer. If you\u0026#8217;re still not receiving newsletters, check your spam or junk folder.\u003c/p\u003e\n\n\n\n\u003cp\u003eIf you’re using Gmail, check your Promotions tab. On Outlook, check your Other tab if you’re using its Focused Inbox feature.\u003c/p\u003e\n\n\n\n\u003cp\u003eIf you need additional assistance reach out to \u003ca href=\"mailto:newsletters@fortune.com\"\u003enewsletters@fortune.com\u003c/a\u003e.\u003c/p\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading\" id=\"manage-my-newsletters\"\u003eHow do I manage or edit my newsletters?\u003c/h4\u003e\n\n\n\n\u003cp\u003eYou may change your newsletter subscriptions at any time.\u003c/p\u003e\n\n\n\n\u003cul\u003e\n\u003cli\u003eVisit \u003ca href=\"https://fortune.com/newsletters\"\u003eFortune My Account\u003c/a\u003e\u003c/li\u003e\n\n\n\n\u003cli\u003eSign in\u003c/li\u003e\n\n\n\n\u003cli\u003eUnselect the newsletters you no longer wish to receive\u003c/li\u003e\n\u003c/ul\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading\" id=\"unsubscribe-from-fortune-newsletters\"\u003eHow do I unsubscribe from a newsletter?\u003c/h4\u003e\n\n\n\n\u003cp\u003eTo unsubscribe from a Fortune newsletter, click the unsubscribe link at the bottom of the newsletter you wish to unsubscribe from, or use \u003ca href=\"https://fortune.com/newsletters\"\u003eFortune My Account\u003c/a\u003e to manage your subscriptions.\u003c/p\u003e\n\n\n\n\u003chr class=\"wp-block-separator has-css-opacity\"/\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003ePrint Magazine Subscriptions\u003c/h3\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading\" id=\"PrintmagQ1\"\u003eHow can I purchase a print magazine subscription?\u003c/h4\u003e\n\n\n\n\u003cp\u003eTo purchase a print magazine subscription in the U.S., click \u003ca href=\"https://magazine.store/fortune\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n\n\n\n\u003cp\u003eTo purchase a print magazine subscription in Europe, the Middle East, Africa or Latin America, visit: \u003cbr\u003e\u003ca href=\"https://www.subscription.co.uk/fortune/europe/offers\"\u003ehttps://www.subscription.co.uk/fortune/europe/offers\u003c/a\u003e\u003c/p\u003e\n\n\n\n\u003cp\u003eTo purchase a print magazine subscription in Asia, visit:\u003cbr\u003e\u003ca href=\"https://www.subscription.co.uk/fortune/asia/offers\"\u003ehttps://www.subscription.co.uk/fortune/asia/offers\u003c/a\u003e\u003c/p\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading\" id=\"PrintmagQ2\"\u003eHow can I change or cancel my subscription?\u003c/h4\u003e\n\n\n\n\u003cp\u003eYou can change or cancel your subscription at any time by visiting our online \u003ca href=\"https://w1.buysub.com/pubs/MW/FOR/Login_No_API.jsp?cds_page_id=232628\u0026amp;cds_mag_code=FOR\u0026amp;id=1588304066900\u0026amp;lsid=31212234268055793\u0026amp;vid=1\"\u003eCustomer Service Portal\u003c/a\u003e and entering your account number and zip code or via the methods below:\u003c/p\u003e\n\n\n\n\u003cp\u003eU.S. \u0026amp; Canada Print Subscribers can call:\u003cbr\u003e800-621-8000\u003cbr\u003eHours: Monday-Friday, 7AM-9:30PM CST, Saturday 8AM-6PM CST\u003c/p\u003e\n\n\n\n\u003cp\u003eEuropean/Middle East subscribers, please find the appropriate contact number at:\u003cbr\u003e\u003ca href=\"https://www.subscribenow.com.au/fortune/europe/solo/\"\u003ehttps://www.subscribenow.com.au/fortune/europe/solo/\u003c/a\u003e\u003c/p\u003e\n\n\n\n\u003cp\u003eAsia/Pacific subscribers, please find the appropriate contact number at\u003cbr\u003e\u003ca href=\"https://www.subscribenow.com.au/fortune/asia/Solo\"\u003ehttps://www.subscribenow.com.au/fortune/asia/solo\u003c/a\u003e \u003c/p\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading\" id=\"PrintmagQ3\"\u003eWhat is your refund policy for print subscriptions?\u003c/h4\u003e\n\n\n\n\u003cp\u003eWhen a print subscription is canceled, your subscriber benefits will cease upon cancellation and a pro-rated refund will be paid for any remaining unserved issues.\u003c/p\u003e\n\n\n\n\u003chr class=\"wp-block-separator has-css-opacity\"/\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003ePrint Magazine Delivery\u0026nbsp;\u003c/h3\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading\" id=\"PrintdevQ1\"\u003eCan I receive the magazine via mail if I am a Monthly digital subscriber?\u0026nbsp;\u003c/h4\u003e\n\n\n\n\u003cp\u003eNo.\u0026nbsp;At this time,\u0026nbsp;only\u0026nbsp;\u0026#8220;One Year with Magazine\u0026#8221; annual subscribers\u0026nbsp;in the U.S. and Canada\u0026nbsp;qualify for delivery of the magazine via mail. \u003c/p\u003e\n\n\n\n\u003cp\u003eIf you are in the U.S. or Canada,\u0026nbsp;you must be subscribed to a \u0026#8220;One Year with Magazine\u0026#8221; Annual Fortune.com subscription in order to qualify to receive the print magazine. If you are currently on a monthly paywall subscription, you can upgrade your subscription through the \u003ca rel=\"noreferrer noopener\" href=\"http://www.fortune.com/my-account/\" target=\"_blank\"\u003eMy Account\u003c/a\u003e page. All you need to do is \u003ca rel=\"noreferrer noopener\" href=\"http://www.fortune.com/my-account/\" target=\"_blank\"\u003esign into your account page\u003c/a\u003e and navigate to the subscription tab, click the \u0026#8220;Manage\u0026#8221; drop down and select \u0026#8220;Upgrade\u0026#8221; to upgrade your subscription to a \u0026#8220;One Year with Magazine\u0026#8221; annual term.\u003c/p\u003e\n\n\n\n\u003cp\u003eFor all other subscribers located outside the US or Canada, you must have an \u0026#8220;One Year with Magazine\u0026#8221; annual Fortune.com subscription to qualify to receive the digital replica of the print magazine. \u0026nbsp;These subscribers will receive a digital replica of Fortune Magazine delivered during February, April, June, August, October, and December, directly to your email\u0026#8217;s in-box. \u0026nbsp;If you are currently a Monthly subscriber, you can upgrade your subscription through the \u0026nbsp;\u003ca rel=\"noreferrer noopener\" href=\"http://www.fortune.com/my-account/\" target=\"_blank\"\u003eMy Account\u003c/a\u003e page. All you need to do is \u003ca href=\"http://www.fortune.com/my-account/\"\u003esign into your account page\u003c/a\u003e and navigate to the subscription tab, then upgrade your subscription to a \u0026#8220;One Year with Magazine\u0026#8221; annual term.\u003c/p\u003e\n\n\n\n\u003cp\u003eIf you are not a current subscriber, you can subscribe to Fortune\u0026#8217;s print magazine (US or Canada) or digital replica (outside the US or Canada) by selecting the \u0026#8220;One Year with Magazine\u0026#8221; \u0026#8211; either will populate based off your location. \u0026nbsp;You will then receive issues delivered in February, April, June, August, October, and December.\u0026nbsp;\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading\" id=\"PrintdevQ2\"\u003eWhen should I expect my first Magazine Delivery?\u0026nbsp;\u0026nbsp;\u003c/h4\u003e\n\n\n\n\u003cp\u003eNew U.S./Canada\u0026nbsp;subscribers\u0026nbsp;to\u0026nbsp;the print magazine\u0026nbsp;will receive\u0026nbsp;their\u0026nbsp;first printed\u0026nbsp;issue\u0026nbsp;10-12 weeks after placing a subscription order. Please note that if your order was received by mail, the 10-12 weeks begins when the order was received.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eIf you have not received your first magazine within 12 weeks of your purchase date, please let us know and we\u0026#8217;ll check on your subscription order.\u0026nbsp;Contact us via the\u0026nbsp;\u003ca href=\"https://w1.buysub.com/pubs/MW/FOR/Login_No_API.jsp?cds_page_id=232628\u0026amp;cds_mag_code=FOR\u0026amp;id=1588304066900\u0026amp;lsid=31212234268055793\u0026amp;vid=1\"\u003eCustomer Service Portal\u003c/a\u003e\u0026nbsp;or call us at 1-800-621-8000.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eDigital Magazines will be emailed within 3 days of our issue\u0026#8217;s official publishing date.\u003c/p\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading\" id=\"PrintdevQ3\"\u003eHow do I request a missed issue of the magazine?\u0026nbsp;\u003c/h4\u003e\n\n\n\n\u003cp\u003ePlease contact us via the\u0026nbsp;\u003ca href=\"https://w1.buysub.com/pubs/MW/FOR/Login_No_API.jsp?cds_page_id=232628\u0026amp;cds_mag_code=FOR\u0026amp;id=1588304066900\u0026amp;lsid=31212234268055793\u0026amp;vid=1\"\u003eCustomer Service Portal\u003c/a\u003e\u0026nbsp;or call us at 1-800-621-8000 for assistance. We can only replace recent copies that have not arrived due to a postal or printing error.\u0026nbsp;\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading\" id=\"PrintdevQ4\"\u003eMy magazine arrived damaged. How do I request a replacement?\u0026nbsp;\u003c/h4\u003e\n\n\n\n\u003cp\u003ePlease contact us via the\u0026nbsp;\u003ca href=\"https://w1.buysub.com/pubs/MW/FOR/Login_No_API.jsp?cds_page_id=232628\u0026amp;cds_mag_code=FOR\u0026amp;id=1588304066900\u0026amp;lsid=31212234268055793\u0026amp;vid=1\"\u003eCustomer Service Portal\u003c/a\u003e\u0026nbsp;or call us at 1-800-621-8000 for assistance. We can only replace recent copies that have not arrived due to a postal or printing error.\u0026nbsp;\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading\" id=\"PrintdevQ4\"\u003eHow to order Singles Issues (Print)?\u003c/h4\u003e\n\n\n\n\u003cp\u003eYou can purchase singles print issues via the\u0026nbsp;\u003ca href=\"https://order.emags.com/fortune_single_issues\"\u003eSingle Issues Purchase portal\u003c/a\u003e.\u003c/p\u003e\n\n\n\n\u003chr class=\"wp-block-separator has-css-opacity\"/\u003e\n\n\n\n\u003ch3 class=\"wp-block-heading\"\u003eOther Topics\u003c/h3\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading\" id=\"otherQ1\"\u003eDoes Fortune have enterprise subscriptions or group discounts?\u0026nbsp;\u003c/h4\u003e\n\n\n\n\u003cp\u003eWe’d be happy to speak with you more about our corporate and enterprise group subscription packages. Please email \u003ca href=\"mailto:EnterpriseSales@fortune.com\"\u003eEnterpriseSales@fortune.com\u003c/a\u003e and we will follow up with more details.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading\" id=\"OtherQ2\"\u003eAre international readers (outside of the United States) able to subscribe?\u0026nbsp;\u003c/h4\u003e\n\n\n\n\u003cp\u003eYes. Digital subscriptions are available worldwide but must be purchased in US dollars.\u0026nbsp;International\u0026nbsp;digital\u0026nbsp;subscriptions\u0026nbsp;DO NOT include a print magazine.\u0026nbsp;\u003c/p\u003e\n\n\n\n\u003cp\u003eYou can add on a print subscription for your region via the following links: \u003cbr\u003eEurope, Middle East, \u0026amp; Africa\u003cbr\u003e\u003ca href=\"https://www.subscribenow.com.au/fortune/europe/offers\"\u003ehttps://www.subscribenow.com.au/fortune/europe/offers\u003c/a\u003e\u003cbr\u003eAsia Pacific\u003cbr\u003e\u003ca href=\"https://www.subscribenow.com.au/fortune/asia/offers\"\u003ehttps://www.subscribenow.com.au/fortune/asia/offers\u003c/a\u003e\u003c/p\u003e\n\n\n\n\u003ch4 class=\"wp-block-heading\" id=\"OtherQ3\"\u003eIf I subscribe via \u003ca href=\"https://fortune.com/company/apple/\" target=\"_blank\"\u003eApple\u003c/a\u003e News what do I receive with my Apple News subscription?\u0026nbsp;\u0026nbsp;\u003c/h4\u003e\n\n\n\n\u003cp\u003eYour subscription through the Apple News Plus App allows you to enjoy the current issue of Fortune Magazine as well as a few curated articles from Fortune.com.\u003c/p\u003e\n\n\n\n\u003cp\u003eTo access ALL stories from our website, including all our rankings, investment guides, videos, archives and more, you must subscribe to a Fortune.com paywall subscription (https://fortune.com/subscribe) separately via our website. Please note that you will not be able to receive all of Fortune’s additional content in the Apple News App.\u003c/p\u003e\n\n\n\n\u003cp\u003e\u003c/p\u003e\n","contentType":"webpage","databaseId":2780294,"dateGmt":"2020-03-04T14:15:25","description":"","destination":"main","faq":[],"image":"","keywords":"","link":"https://fortune.com/customerservice/","metaTitle":"","modifiedGmt":"2024-11-07T13:09:44","pageId":2780294,"pageType":"static-page","platformCD":"main","premiumCategory":{"name":"","premiumCategoryId":1},"primarySection":{"link":"","name":"","primarySectionId":-1,"uri":""},"sectionNames":[],"sections":[],"slug":"customerservice","socialDescription":"Unrivaled access, premier storytelling, and the best of business since 1930.","socialTitle":"Fortune - Fortune 500 Daily \u0026 Breaking Business News","tagNames":[],"tags":[],"thumbnailUrl":"","title":"Customer Service Portal","topicNames":[],"topics":[],"url":""},"permutivePageConfig":{"LoginStatus":false,"classifications_watson":{"categories":"$alchemy_taxonomy","concepts":"$alchemy_concepts","keywords":"$alchemy_keywords"},"contentAuthors":["Fortune Editors"],"contentPublishDate":"2020-03-04T14:15:25Z","contentSection":"","contentTags":[],"dayOfWeek":"Saturday","pageType":"static-page","title":"Customer Service Portal"},"pianoPageConfig":{"contentSection":"","franchiseWall":false,"pageType":"","publishDate":"","tags":[]}},"__N_SSG":true},"page":"/[param]","query":{"param":"customerservice"},"buildId":"XIuofSGt8HKlbwfEm5C7n","isFallback":false,"gsp":true,"scriptLoader":[]}</script></body></html>