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Frame.io | Privacy Policy

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Share media, collect feedback, manage reviews, and deliver finished work faster — from anywhere in the world."/><link rel="manifest" href="/manifest.json"/><meta name="robots" content="index, follow"/><link rel="canonical" href="https://frame.io/privacy"/><meta property="og:title" content="Elevate your creative workflow to an art form."/><meta property="og:description" content="Frame.io is the world&#x27;s leading creative review and collaboration platform. Share media, collect feedback, manage reviews, and deliver finished work faster — from anywhere in the world."/><meta property="og:url" content="https://frame.io/privacy"/><meta property="og:site_name" content="Frame.io"/><meta property="og:locale" content="en"/><meta property="og:image" content="https://cdn.sanity.io/images/s6lu43cv/production-v4/c9bc38aba1856b5c2664f207a2436851730e6a0d-1200x630.png?w=1200&amp;h=630&amp;fm=jpg&amp;q=60"/><meta property="og:image:width" content="1200"/><meta property="og:image:height" content="630"/><meta property="og:image:alt" content="Privacy Policy"/><meta property="og:type" content="website"/><meta name="twitter:card" content="summary_large_image"/><meta name="twitter:site" content="@Frame_io"/><meta name="twitter:title" content="Elevate your creative workflow to an art form."/><meta name="twitter:description" content="Frame.io is the world&#x27;s leading creative review and collaboration platform. 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class="NavGroup_navGroupCaret__6nhGX"><path d="M5 8c-.2 0-.4-.1-.5-.2L1 4.3C.7 4 .7 3.5 1 3.2s.8-.3 1.1 0l3 3 3-3c.3-.3.8-.3 1.1 0 .1.3.1.8-.2 1.1L5.5 7.8c-.1.1-.3.2-.5.2"></path></svg></span></button><div class="NavGroup_navGroupScrollableContainer__kdXVb navGroupScrollableContainer"><div class="NavGroup_navGroupSubnav__44uiC global_grid__4e_JW"><h2 class="NavGroup_navGroupLabel__5qD6W typography_title2__Ry8_z NavGroup_navGroupLabelMobile__cOIYs"><button tabindex="-1" aria-hidden="true" class="NavGroup_backButton__PmFa_ typography_title2__Ry8_z"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 10 10" class="NavGroup_navGroupCaret__6nhGX"><path d="M5 8c-.2 0-.4-.1-.5-.2L1 4.3C.7 4 .7 3.5 1 3.2s.8-.3 1.1 0l3 3 3-3c.3-.3.8-.3 1.1 0 .1.3.1.8-.2 1.1L5.5 7.8c-.1.1-.3.2-.5.2"></path></svg>Enterprise</button></h2><h2 class="NavGroup_navGroupLabel__5qD6W typography_title2__Ry8_z NavGroup_navGroupLabelDesktop__rdZ7r">Enterprise</h2><div class="NavGroup_navGroupSubgrid__ah4sp"><div class="NavGroup_navGroupSubcategory__Do8qs" style="--max-rows:4;--column-span:2"><h3 class="NavGroup_navGroupSubcategoryLabel__G3OYY typography_eyebrow__vJy3S">Industries</h3><ol class="NavGroup_navGroupSubcategoryList__bIKBt listItemsByIndex_listItemsByIndex__PD79u"><li class="NavGroup_navGroupSubcategoryListItem__3ZhVq listItemsByIndex_listItemsByIndexItem__ET95T"><a aria-current="false" tabindex="-1" aria-hidden="true" daa-ll="Overview" class="NavGroup_navGroupSubcategoryItemLink__T6VZe listItemsByIndex_listItemsByIndexItemLink__Lv6pT typography_eyebrow__vJy3S" href="/enterprise"><span class="NavGroup_navGroupSubcategoryItemInnerContent__hRPQ5 listItemsByIndex_listItemsByIndexItemInner__MLJxI typography_subnavigation__LWso6 typography_bodyLarge__cu4q_">Overview</span></a></li><li class="NavGroup_navGroupSubcategoryListItem__3ZhVq listItemsByIndex_listItemsByIndexItem__ET95T"><a aria-current="false" tabindex="-1" aria-hidden="true" daa-ll="Media and Entertainment" 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listItemsByIndex_listItemsByIndexItem__ET95T"><a aria-current="false" tabindex="-1" aria-hidden="true" daa-ll="Brands" class="NavGroup_navGroupSubcategoryItemLink__T6VZe listItemsByIndex_listItemsByIndexItemLink__Lv6pT typography_eyebrow__vJy3S" href="/enterprise/brands"><span class="NavGroup_navGroupSubcategoryItemInnerContent__hRPQ5 listItemsByIndex_listItemsByIndexItemInner__MLJxI typography_subnavigation__LWso6 typography_bodyLarge__cu4q_">Brands</span></a></li></ol></div></div></div></div></div></li><li><div class="NavGroup_navGroup__B4jZs" aria-label="Resources navigation group" role="dialog"><button class="Navigation_navigationMainItem__pIZar typography_navigation__70PKN typography_title2__Ry8_z" aria-current="false" tabindex="0"><span class="Navigation_navigationMainItemInner__mMl9H">Resources<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 10 10" class="NavGroup_navGroupCaret__6nhGX"><path d="M5 8c-.2 0-.4-.1-.5-.2L1 4.3C.7 4 .7 3.5 1 3.2s.8-.3 1.1 0l3 3 3-3c.3-.3.8-.3 1.1 0 .1.3.1.8-.2 1.1L5.5 7.8c-.1.1-.3.2-.5.2"></path></svg></span></button><div class="NavGroup_navGroupScrollableContainer__kdXVb navGroupScrollableContainer"><div class="NavGroup_navGroupSubnav__44uiC global_grid__4e_JW"><h2 class="NavGroup_navGroupLabel__5qD6W typography_title2__Ry8_z NavGroup_navGroupLabelMobile__cOIYs"><button tabindex="-1" aria-hidden="true" class="NavGroup_backButton__PmFa_ typography_title2__Ry8_z"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 10 10" class="NavGroup_navGroupCaret__6nhGX"><path d="M5 8c-.2 0-.4-.1-.5-.2L1 4.3C.7 4 .7 3.5 1 3.2s.8-.3 1.1 0l3 3 3-3c.3-.3.8-.3 1.1 0 .1.3.1.8-.2 1.1L5.5 7.8c-.1.1-.3.2-.5.2"></path></svg>Resources</button></h2><h2 class="NavGroup_navGroupLabel__5qD6W typography_title2__Ry8_z NavGroup_navGroupLabelDesktop__rdZ7r">Resources</h2><div class="NavGroup_navGroupSubgrid__ah4sp"><div class="NavGroup_navGroupSubcategory__Do8qs" style="--max-rows:4;--column-span:2"><h3 class="NavGroup_navGroupSubcategoryLabel__G3OYY typography_eyebrow__vJy3S">Insights &amp; solutions</h3><ol class="NavGroup_navGroupSubcategoryList__bIKBt listItemsByIndex_listItemsByIndex__PD79u"><li class="NavGroup_navGroupSubcategoryListItem__3ZhVq listItemsByIndex_listItemsByIndexItem__ET95T"><a href="https://blog.frame.io/" aria-current="false" tabindex="-1" aria-hidden="true" daa-ll="Blog" class="NavGroup_navGroupSubcategoryItemLink__T6VZe listItemsByIndex_listItemsByIndexItemLink__Lv6pT typography_eyebrow__vJy3S" target="_blank" rel="noreferrer"><span class="NavGroup_navGroupSubcategoryItemInnerContent__hRPQ5 listItemsByIndex_listItemsByIndexItemInner__MLJxI typography_subnavigation__LWso6 typography_bodyLarge__cu4q_">Blog</span></a></li><li class="NavGroup_navGroupSubcategoryListItem__3ZhVq listItemsByIndex_listItemsByIndexItem__ET95T"><a aria-current="false" tabindex="-1" aria-hidden="true" daa-ll="Customer Stories" class="NavGroup_navGroupSubcategoryItemLink__T6VZe listItemsByIndex_listItemsByIndexItemLink__Lv6pT 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class="AdobeLogo_adobeLogo__DGZYd" title="Adobe" aria-label="Adobe"><svg xmlns="http://www.w3.org/2000/svg" fill="none" preserveAspectRatio="xMinYMid meet" viewBox="0 0 19 16"><path fill="#FCFCFC" d="M6.69 0H0v16zM11.396 0h6.681v16zM9.045 5.897 13.303 16H10.51l-1.272-3.217H6.12z"></path></svg></a></li></ul></div><div class="Navigation_backdropSubnavContainer__sacmy"><figure class="Navigation_backdrop__xQNG2"></figure><div class="Navigation_shadow__UWAVV"></div></div><div class="Navigation_backgroundDim__e_f39" role="presentation"></div><figure class="Navigation_backdrop__xQNG2 Navigation_backdropMainNav__O5WRJ"></figure></nav></div></header><div class="layout_modulesWrapper__4kMuU scrollable-container"><main class="page_pageWrapper__X0Tqi"><section class="PageSection_pageSectionWrapper__NvXar PageSection_hasOverlapBottom__DlCD4 PageSection_default__0Qk13" style="z-index:2" aria-hidden="false"><div class="PageSection_dummyTop__php_Q"></div><div class="PageSection_pageSection__8v9It PageSection_isNextSectionSameLevel__ujiEc "><article class="RichTextDocument_richTextDocument__doNzI ModuleWrapper_moduleWrapper__BCXKK decorations_hasSpacerAfter__ofRtM" style="--sp-h-a-sm:3.2rem;--sp-h-a-md:3.2rem;--sp-h-a-lg:3.2rem;--sp-h-a-xl:3.2rem"><div class="RichTextDocument_container__8FA4t global_grid__4e_JW"><div class="PortableText_portableText__iCL6x RichTextDocument_content__IzMk7 allLockup_content__ephGB TextLockup_content__gliM2 global_subgrid__ZRhT6 textLockupLeft textLockupColumns10" style="--lockup-column-span:10;--text-wrap:balance;--lockup-alignment:left;--lockup-justify:start"><h1 class="PortableText_title2__uOViD typography_title2__Ry8_z allLockup_title2__8_3c_ allLockup_titles__HX0yK">Privacy Policy</h1><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Last updated: December 22, 2022</p><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">The Frame.io Privacy Policy describes the privacy practices of Frame.io’s Services and anywhere we display or reference this policy. Your use of Frame.io’s Services is subject to our Terms of Service, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the <span class="PortableText_link__0_w3U typography_inlineLink__40h2E"><a daa-ll="Terms of Service" href="/terms">Terms of Service</a></span>.</p><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Frame.io is an Adobe Company. Frame.io discloses personal information with other entities in the Adobe family of companies in order to enhance and improve Adobe products and services, as well as for other legitimate business purposes. Your personal information will also be used to send you information about other Adobe products and services that may be of interest to you, consistent with your choices on how we disclose your data (as detailed more below). A list of these entities and their respective privacy policies can be found <span class="PortableText_link__0_w3U typography_inlineLink__40h2E"><a href="https://www.adobe.com/privacy/policies.html" daa-ll="here" target="_blank" rel="noreferrer">here</a></span>.</p><h2 class="PortableText_title3__dwWoR typography_title3___zRGC allLockup_title3__59Vr5 allLockup_titles__HX0yK">Privacy Policy Table of Contents</h2><ul class="BulletList_bulletList__MD6KD allLockup_list__pTm_f"><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">What does this Privacy Policy cover?</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">What information does Frame.io collect about me?<ul class="BulletList_bulletList__MD6KD allLockup_list__pTm_f"><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Categories of Personal information We Collect</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Categories of Sources of Personal information</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Our Business or Commercial Purposes for Collecting Personal information</p></li></ul></p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">How We Disclose Your Personal information</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Cookies, Tracking Tools, and Advertising</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Information about Interest-based Advertisements</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">What rights do I have regarding my personal information?</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Withdrawing consent or otherwise objecting to direct marketing</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Data Security and Retention</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Personal information of Children</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Additional US State Privacy Rights</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Information for European Union Data Subjects</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Changes to this Privacy Policy</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Contact Information</p></li></ul><h3 class="PortableText_title4___Ifwb typography_title4__uIGjC allLockup_titles__HX0yK">What this Privacy Policy Covers</h3><ul class="BulletList_bulletList__MD6KD allLockup_list__pTm_f"><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">This Privacy Policy covers how we treat personal information that we gather when you access or use our Services. “Personal information” means any information that identifies or relates to a particular individual or when combined with other information could be used to identify a specific individual and also includes information referred to as “personally identifiable information” or similar terms used in applicable data privacy laws, rules, or regulations. This Privacy Policy does not cover the practices of companies we don’t own or control or people we don’t manage.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">This Privacy Policy covers how Frame.io (also referred to as “we,” “us,” or “our) will make use of your personal information in the context of:<ul class="BulletList_bulletList__MD6KD allLockup_list__pTm_f"><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Frame.io websites and web-based services;</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Services that display or include a reference to this policy; and</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Frame.io’s marketing, sales, and advertising practices.</p></li></ul></p></li></ul><h3 class="PortableText_title4___Ifwb typography_title4__uIGjC allLockup_titles__HX0yK">What information does Frame.io collect about me?</h3><h4 class="PortableText_title6__eaZht typography_title6__X5iGE allLockup_titles__HX0yK">Categories of personal information</h4><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">When you purchase, register, or use our Services, or contact us for support or other offerings, Frame.io collects information that identifies you. This includes identifiers and contact information, such as:</p><ul class="BulletList_bulletList__MD6KD allLockup_list__pTm_f"><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Name;</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Email address;</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Telephone number;</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Postal or physical address;</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Country;</p></li></ul><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Commercial and transaction information, such as:</p><ul class="BulletList_bulletList__MD6KD allLockup_list__pTm_f"><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Payment/billing information (payment card type, last 4 digits of payment card, billing address, and contact information);</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Purchase history;</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Consumer profiles;</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Content (e.g., documents, photos, videos, activity logs, direct feedback from you, and metadata about your content) which is sent or received using any online features which is stored on servers belonging to Frame.io or its parent company;</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Content of and information provided through customer support communications;</p></li></ul><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Professional, education, or other demographic information, such as:</p><ul class="BulletList_bulletList__MD6KD allLockup_list__pTm_f"><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Date of birth;</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Company or school name;</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Title or occupation;</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Job function or expertise;</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Company details, such as the size, industry, and other information about the company where a user may work (when the user has provided the company name);</p></li></ul><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Analytics or other electronic network activity, such as:</p><ul class="BulletList_bulletList__MD6KD allLockup_list__pTm_f"><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">IP address, browser, domain server, mobile device ID, and non-identifiable request IDs:</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Use and navigation of Services (collected through cookies and similar technologies), referring webpage or source through which you accessed the Services.</p></li></ul><h4 class="PortableText_title6__eaZht typography_title6__X5iGE allLockup_titles__HX0yK">Inferred information</h4><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">To help keep our databases current and to provide you the most relevant content and experiences, we may infer or generate information based on the information we collect or combine information provided by you with information from third party sources, in accordance with applicable law. For example, we may profile user attributes or create profiles reflecting user behavior. We may also infer, generate, or collect and receive information from third parties, including partners, and from publicly accessible sources, for purposes that include to detect, prevent, or otherwise address fraudulent, deceptive, or illegal activity, misuse of our Services and Software, security or technical issues, as well as to protect against harm to the rights, property or safety of Frame.io and Adobe employees, uses, children, or the public.</p><h4 class="PortableText_title6__eaZht typography_title6__X5iGE allLockup_titles__HX0yK">Categories of Sources of personal information</h4><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">We collect Personal information about you from the following categories of sources:</p><ul class="BulletList_bulletList__MD6KD allLockup_list__pTm_f"><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Personal information you provide directly to us, such as on a form, via a browser or mobile-based chat session, via email or telephone, etc. or create an account and use our interactive tools and services.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Personal information we automatically or programmatically collect or generate from your access to and use of Frame.io websites, products, or services including our mobile application and any software we make available to you.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Personal information we infer or generate from your access to and use of our websites, products, or services, such as your approximate location (such as your IP address), likely preferences or other characteristics</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Personal information we obtain or receive from other sources including:<ul class="BulletList_bulletList__MD6KD allLockup_list__pTm_f"><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Data brokers and aggregators from which we obtain information to supplement the personal information we collect.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Third party partners, such as third-party applications and services including social networks you choose to connect or interact with through our services.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Service providers such as advertising partners that collect or provide data in connection with assisting us in marketing and promotional services analyzing how you interact and engage with our Services on our behalf.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Service providers that generate leads and create user profiles in connection with sales and marketing efforts.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Publicly available sources, such as open government databases.</p></li></ul></p></li></ul><h4 class="PortableText_title6__eaZht typography_title6__X5iGE allLockup_titles__HX0yK">Our Business or Commercial Purposes for Collecting Personal Information</h4><ul class="BulletList_bulletList__MD6KD allLockup_list__pTm_f"><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP"><strong class="PortableText_strong__BoFEc typography_strong__UFdiB">Providing, Customizing and Improving the Services</strong><ul class="BulletList_bulletList__MD6KD allLockup_list__pTm_f"><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Creating and managing your account or other user profiles.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Processing orders or other transactions; billing.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Operating and maintaining our features and Services</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Providing you with the products, features, services or information you request.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Meeting or fulfilling the reason you provided the information to us.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Providing support and assistance for the Services.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Responding to user inquiries.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Improving the Services, including testing, research, internal analytics and product development.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Providing and monitoring the effectiveness of the Services.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Personalizing the Services, website content and communications based on your preferences.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Remembering your preferences and settings, such as username, so that you will not have to re-enter it during your visit or the next time you visit the Services;</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Monitoring aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our website and our Services;</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Maintaining interoperability with third party services.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Doing fraud protection, security and debugging.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Diagnosing or fixing technology problems.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Carrying out other business purposes stated when collecting your personal information</p></li></ul></p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP"><strong class="PortableText_strong__BoFEc typography_strong__UFdiB">Marketing the Services</strong><ul class="BulletList_bulletList__MD6KD allLockup_list__pTm_f"><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Marketing and selling the Services.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Showing you advertisements, including interest-based or online behavioral advertising.</p></li></ul></p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP"><strong class="PortableText_strong__BoFEc typography_strong__UFdiB">Corresponding with You</strong><ul class="BulletList_bulletList__MD6KD allLockup_list__pTm_f"><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Responding to correspondence that we receive from you, contacting you when necessary or requested, and sending you information about Frame.io or the Services.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Sending emails and other communications according to your preferences or that display content that we think will interest you.</p></li></ul></p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP"><strong class="PortableText_strong__BoFEc typography_strong__UFdiB">Meeting Legal Requirements and Enforcing Legal Terms</strong><ul class="BulletList_bulletList__MD6KD allLockup_list__pTm_f"><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Fulfilling our legal obligations under applicable law, regulation, court order or other legal process, such as preventing, detecting and investigating security incidents and potentially illegal or prohibited activities.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Protecting the rights, property or safety of you, Frame.io or another party.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Enforcing any agreements with you.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Responding to claims that any posting or other content violates third-party rights.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Resolving disputes.</p></li></ul></p></li></ul><h4 class="PortableText_title6__eaZht typography_title6__X5iGE allLockup_titles__HX0yK">How We Disclose Your Personal Information</h4><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">We disclose your personal information to the categories of service providers and other parties listed in this section.</p><ul class="BulletList_bulletList__MD6KD allLockup_list__pTm_f"><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP"><strong class="PortableText_strong__BoFEc typography_strong__UFdiB">Service Providers. </strong>These parties help us provide the Services or perform business functions on our behalf. They include:<ul class="BulletList_bulletList__MD6KD allLockup_list__pTm_f"><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Hosting, technology, and communication providers.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Security, spam, and fraud prevention consultants and providers.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Analytics providers that allow us to provide you with a more personalized experience, investigate issues, and help us improve product quality and features.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Fraud monitoring and prevention providers.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Support and customer service vendors.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Product fulfillment and delivery providers.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Payment processors.<ul class="BulletList_bulletList__MD6KD allLockup_list__pTm_f"><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Our payment processing partner Stripe, Inc. (“Stripe”) collects your voluntarily-provided payment card information necessary to process your payment.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Please see Stripe’s terms of service and privacy policy for information on its use and storage of your personal information.</p></li></ul></p></li></ul></p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP"><strong class="PortableText_strong__BoFEc typography_strong__UFdiB">Advertising Partners. </strong>These parties help us market our services and provide you with other offers that may be of interest to you. They include:<ul class="BulletList_bulletList__MD6KD allLockup_list__pTm_f"><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Ad networks.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Marketing partners and providers.</p></li></ul></p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP"><strong class="PortableText_strong__BoFEc typography_strong__UFdiB">Business Partners. </strong>These parties partner with us in offering various services and include businesses that you have a relationship with.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP"><strong class="PortableText_strong__BoFEc typography_strong__UFdiB">Parties You Authorize, Access, or Authenticate</strong><ul class="BulletList_bulletList__MD6KD allLockup_list__pTm_f"><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Third parties you access through the services.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Social media services.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Other users.</p></li></ul></p></li></ul><h4 class="PortableText_title6__eaZht typography_title6__X5iGE allLockup_titles__HX0yK">Legal Obligations</h4><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">We may disclose any personal information that we collect with third parties in conjunction with any of the activities set forth under “Meeting Legal Requirements and Enforcing Legal Terms” in the “Our Commercial or Business Purposes for Collecting Personal information” section above.</p><h4 class="PortableText_title6__eaZht typography_title6__X5iGE allLockup_titles__HX0yK">Business Transfers</h4><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">All of your personal information that we collect may be transferred to a third party if we undergo a merger, acquisition, bankruptcy, or other transaction in which that third party assumes control of our business (in whole or in part). Should one of these events occur, we will make reasonable efforts to notify you before your information becomes subject to different privacy and security policies and practices.</p><h4 class="PortableText_title6__eaZht typography_title6__X5iGE allLockup_titles__HX0yK">Deidentified and Aggregated Data</h4><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">We may create aggregated, de-identified, or anonymized data from the personal information we collect, including by removing information that makes the data personally identifiable to a particular user. We may use such aggregated, de-identified, or anonymized data and disclose it to third parties for our lawful business purposes, including to analyze, build, and improve the Services and promote our business, provided that we will not disclose such data in a manner that could identify you.</p><h4 class="PortableText_title6__eaZht typography_title6__X5iGE allLockup_titles__HX0yK">Cookies, Tracking Tools, and Advertising</h4><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">The Services use cookies and similar technologies to collect usage information to provide you with a more personalized experience, improve our products and services, and in some cases, to tailor ads to your likely interests. To change your collection settings, click on <button class="OpenConsentButton_openContentButton__JlqEW">“Cookie preferences.”</button></p><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Cookies are small text files stored by your web browser when you use websites. You can control how websites use cookies by configuring your browser’s privacy settings (please refer to your browser’s help function to learn more about cookie controls). Note that if you disable cookies entirely, our website may not function properly.</p><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Frame and the companies that help us run our business use cookies in several ways, such as:</p><ul class="BulletList_bulletList__MD6KD allLockup_list__pTm_f"><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Authenticating and identifying you on our websites so we can provide you the services you requested</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Keeping track of any information you have provided to us</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Providing you the Frame websites that you use</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Remembering your preferences or where you left off in your use of a Frame website</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Measuring your use of Frame websites so that we can improve them, tailor our websites to your likely interests, and conduct market research</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Understanding your likely interests so we can provide you more relevant ads and content on non-Frame websites and in non-Frame apps</p></li></ul><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Web beacons and embedded scripts are other technologies that we use in our websites, as well as in some of our emails and ads. Web beacons (or “tags”) are bits of programming code included in web pages, emails, and ads that notify Frame (or the companies that help us run our business) when those web pages, emails, or ads have been viewed or clicked on.</p><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Embedded scripts are bits of programming code included within some of our web pages that measure how you use those web pages, such as which links you click. We use this information to improve our websites, tailor our websites to your likely interests, conduct market research, and for anti-fraud monitoring purposes. You may be able to turn off scripting functionality, such as JavaScript, within your browser (please refer to your browser’s help function). Note that if you disable scripting functionality, some Frame websites may not function properly.</p><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Your browser may also offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services that you do not wish such operators to track certain of your online activities over time and across different websites. Currently, there is not an accepted standard on how companies should respond to web browsers’ “Do Not Track” signals. Accordingly, our Services do not currently recognize or respond to “Do Not Track” browser signals.</p><h4 class="PortableText_title6__eaZht typography_title6__X5iGE allLockup_titles__HX0yK">Information about Interest-Based Advertisements</h4><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">We may serve advertisements, and allow third-party ad networks, including third-party ad servers, ad agencies, ad technology vendors and research firms, to serve advertisements through the Services. These advertisements may be targeted to users who fit certain general profile categories or display certain preferences or behaviors (“Interest-Based Ads”). Information for Interest-Based Ads (including personal information) may be provided to us by you, or derived from the usage patterns of particular users on the Services and/or services of third parties.</p><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">We comply with the Digital Advertising Alliance (“DAA”) Self-Regulatory Principles for Online Behavioral Advertising. Through the DAA and Network Advertising Initiative (“NAI”), several media and marketing associations have developed an industry self-regulatory program to give consumers a better understanding of, and greater control over, ads that are customized based a consumer’s online behavior across different websites and properties.</p><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">To make choices about Interest-Based Ads from participating third parties, including to opt-out for all companies who are members of those groups, please see:</p><ul class="BulletList_bulletList__MD6KD allLockup_list__pTm_f"><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP"><span class="PortableText_link__0_w3U typography_inlineLink__40h2E"><a href="http://www.aboutads.info/choices" daa-ll="Digital Advertising Alliance" target="_blank" rel="noreferrer">Digital Advertising Alliance</a></span></p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Network Advertising Initiative</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP"><span class="PortableText_link__0_w3U typography_inlineLink__40h2E"><a href="http://www.youronlinechoices.eu/" daa-ll="European Interactive Digital Advertising Alliance" target="_blank" rel="noreferrer">European Interactive Digital Advertising Alliance</a></span> (“EDAA”)</p></li></ul><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">To opt out of advertising solutions that tailor ads shown within mobile apps based on your likely interests please either:</p><ul class="BulletList_bulletList__MD6KD allLockup_list__pTm_f"><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Set the preference on your mobile device to limit ad tracking, or</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Download the DAA’s AppChoices app</p></li></ul><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Please also review the privacy policies on the website and mobile apps that you use because they may offer additional privacy choices.</p><h4 class="PortableText_title6__eaZht typography_title6__X5iGE allLockup_titles__HX0yK">What rights do I have regarding my personal information?</h4><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Under the law of some jurisdictions, you have certain rights with respect to your personal information. You may have the right to ask for a copy of your personal information; to correct, delete, or restrict (stop any active) processing of your personal information; and to obtain the personal information you provide to us for a contract or with your consent in a structured, machine-readable format, and to ask us to port this information to another controller. You may be entitled to additional rights based on applicable data privacy laws in your jurisdiction.</p><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">These rights may be limited, for example, if fulfilling your request would reveal personal information about another person, or if you ask us to delete information which we are required by law to keep or which we need to defend claims against us. In some cases, we may also need you to provide us with additional information, which may include personal information, if necessary to verify your identity and the nature of your request. To exercise any of these rights, you can get in touch with us using the details set out below. You may also be able to access, correct, or delete some of your personal information by logging into your account.</p><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">In addition to these rights, see the “Additional US State Privacy Rights” section and the “EU Data Subject Rights” section further below for more information about rights you may be entitled to.</p><h4 class="PortableText_title6__eaZht typography_title6__X5iGE allLockup_titles__HX0yK">Withdrawing consent or otherwise objecting to direct marketing</h4><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Frame.io and companies we hire to help market our Services on our behalf may use your information to provide you with information and offers related to Frame.io.</p><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Where we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your information for other purposes, such as those set out above. In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests. You have an absolute right to opt out of direct marketing, or profiling we carry out for direct marketing, at any time by:</p><ul class="BulletList_bulletList__MD6KD allLockup_list__pTm_f"><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">updating your preferences in your specific website or app accounts;</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">clicking on the unsubscribe link in the email footer;</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">connecting with us through our online support chat; or</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">contacting us using the details provided at the end of this privacy policy.</p></li></ul><h4 class="PortableText_title6__eaZht typography_title6__X5iGE allLockup_titles__HX0yK">Data Security and Retention</h4><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">We seek to protect your personal information from unauthorized access, use, and disclosure using appropriate physical, technical, organizational, and administrative security measures based on the type of personal information and how we are processing that data. You should also help protect your data by appropriately selecting and protecting your password and/or other sign-on mechanisms; limiting access to your computer or device and browser; and signing off after you have finished accessing your account. Although we work to protect the security of your account and other data that we hold in our records, please be aware that no method of transmitting data over the internet or storing data is completely secure.</p><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">We retain personal information about you for as long as you have an open account with us or as otherwise necessary to provide you with our Services. When you close your account, we begin deleting certain personal information that we no longer have a business reason to retain. In some cases, we retain personal information for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule, or regulation.</p><h4 class="PortableText_title6__eaZht typography_title6__X5iGE allLockup_titles__HX0yK">Personal information of Children</h4><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">As noted in the Terms of Service, we do not knowingly collect or solicit personal information about children under 13 years of age and our Services are not intended for minors under the age of 13. If you are a child under the age of 13, please do not attempt to register for or otherwise use the Services or send us any personal information. If we learn we have collected personal information from a child under 13 years of age, we will delete that information as quickly as possible. If you believe that a child under 13 years of age may have provided personal information to us, please contact us at <span class="PortableText_link__0_w3U typography_inlineLink__40h2E"><a href="mailto:support@frame.io">support@frame.io</a></span>.</p><h4 class="PortableText_title6__eaZht typography_title6__X5iGE allLockup_titles__HX0yK">Additional US State Privacy Rights</h4><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Some states in the US have passed state-specific privacy laws. This section supplements our privacy policy by explaining your privacy rights if you are a resident in one of these states, provides certain mandated disclosures about our treatment of personal information, and includes:</p><ul class="BulletList_bulletList__MD6KD allLockup_list__pTm_f"><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Colorado, Connecticut, Utah and Virginia specific disclosures and rights</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">California specific disclosures and rights</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Opt-outs for sale or sharing of personal information</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Metrics on consumers exercising their rights</p></li></ul><h4 class="PortableText_title6__eaZht typography_title6__X5iGE allLockup_titles__HX0yK">Colorado, Connecticut, Utah, and Virginia:</h4><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">If you are a resident of Colorado, Connecticut, Utah, or Virginia, we have certain obligations, and you have certain rights with respect to your personal information, including:</p><ul class="BulletList_bulletList__MD6KD allLockup_list__pTm_f"><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Right to confirm whether the controller is processing the consumer’s personal information and the right to access such information;</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Right to correct inaccuracies in personal information;</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Right to delete personal information;</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Right of data portability;</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Right to opt out from targeted advertising; and</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Right to opt out from the sale of personal information.</p></li></ul><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">In certain states, you also have the right to opt out from profiling in furtherance of decisions that produce legal or similarly significant effects on the consumer (such as Virginia, Colorado, and Connecticut) and appeal a decision regarding a request to exercise your rights.</p><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">If you wish to exercise one or more of these rights, please review the “What rights do I have regarding my personal information?” section above. If you would like to opt out of targeted advertising or the selling or sharing of personal information, please see the instructions below.</p><h4 class="PortableText_title6__eaZht typography_title6__X5iGE allLockup_titles__HX0yK">California</h4><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">The California Consumer Privacy Act of 2018 (as amended by the California Privacy Rights Act of 2021) (“CCPA”) requires us to provide California consumers with some additional information related to how Frame.io collects, uses, retains, and discloses personal information as well as describe additional rights, which are summarized below.</p><h4 class="PortableText_title6__eaZht typography_title6__X5iGE allLockup_titles__HX0yK">California Privacy Policy Disclosures</h4><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">We collect, use, disclose, sell, share, and retain personal information as further described in this Privacy Policy and summarized below.</p><h4 class="PortableText_title6__eaZht typography_title6__X5iGE allLockup_titles__HX0yK">Personal information We Collect:</h4><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">In the preceding 12 months, we have collected the categories of personal information described above in the section “Categories of Personal information.”</p><h4 class="PortableText_title6__eaZht typography_title6__X5iGE allLockup_titles__HX0yK">Sources of Personal information We Collect</h4><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">The “Categories of Sources of Personal information” section above details the sources of personal information that we collect from you.</p><h4 class="PortableText_title6__eaZht typography_title6__X5iGE allLockup_titles__HX0yK">Business or Commercial Purposes for Collecting Personal information</h4><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">The “Our Business or Commercial Purposes for Collecting Personal information” section above details the business or commercial purposes for collecting personal information from you.</p><h4 class="PortableText_title6__eaZht typography_title6__X5iGE allLockup_titles__HX0yK">Categories of Personal information Sold or Shared in the Preceding 12 Months:</h4><div class="allLockup_types__BQspT TextLockup_types__hhZgo Table_table__gv3mf"><div class="Table_tableInner__HMQJs typography_body__vVxn5"><table><thead><tr><th>Categories of Personal information Sold or Shared</th><th>Categories of Third-Party Recipients</th><th>Purpose for Disclosure</th></tr></thead><tbody><tr><td>- Identifiers and contact information</td><td>Social media platforms advertisers; ad agencies; advertising networks and platforms; advertising related technology providers</td><td>Cross-context behavioral advertising</td></tr><tr><td>- Commercial and transactional information</td><td></td><td></td></tr><tr><td>- Analytics or other electronic network activity</td><td></td><td></td></tr><tr><td>- Inferred information</td><td></td><td></td></tr></tbody></table></div></div></div></div></article><article class="RichTextDocument_richTextDocument__doNzI ModuleWrapper_moduleWrapper__BCXKK decorations_hasSpacerBefore__3aTW3" id="my-personal-information" style="--sp-h-b-sm:3.2rem;--sp-h-b-md:3.2rem;--sp-h-b-lg:3.2rem;--sp-h-b-xl:3.2rem;--section-overlap-bottom:var(--corner-radius)"><div class="RichTextDocument_container__8FA4t global_grid__4e_JW"><div class="PortableText_portableText__iCL6x RichTextDocument_content__IzMk7 allLockup_content__ephGB TextLockup_content__gliM2 global_subgrid__ZRhT6 textLockupLeft textLockupColumns10" style="--lockup-column-span:10;--text-wrap:balance;--lockup-alignment:left;--lockup-justify:start"><h5 class="PortableText_title5__n09GN typography_title5__xlC2_ allLockup_titles__HX0yK">Retention and Deletion</h5><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">The “Data Security and Retention” section above details how long Frame retains personal information.</p><h5 class="PortableText_title5__n09GN typography_title5__xlC2_ allLockup_titles__HX0yK">California Privacy Rights</h5><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">California consumers have certain rights with respect to their personal information. These rights include the following:</p><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP"><strong class="PortableText_strong__BoFEc typography_strong__UFdiB">1. Right to opt out of “selling” or “sharing” certain personal information</strong></p><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">You have a right to opt out from future “sales” or “sharing” of personal information. CCPA requires us to describe the categories of personal information we sell to or share with third parties and how to opt out of future sales or sharing. The CCPA defines personal information to include internet or other electronic network activity information which includes identifiers, such as IP addresses, cookies IDs, and mobile IDs. The law also defines a “sale” or “share” broadly to include simply making data available to third parties in some cases.</p><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">To opt out of selling or sharing for purposes of cross-context behavioral advertising you can:</p><ul class="BulletList_bulletList__MD6KD allLockup_list__pTm_f"><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Click on “<button class="OpenConsentButton_openContentButton__JlqEW">Cookie preferences</button>” to review your preferences and opt out of advertising cookies and other technologies used for browser based cross-context behavioral advertising. Note you will need to opt out from each browser that you use to access Frame.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">To opt out of the selling or sharing of customer record information for cross-context behavioral advertising and partner marketing click <span class="PortableText_link__0_w3U typography_inlineLink__40h2E"><a href="https://app.frame.io/dnss-optout" daa-ll="here" target="_self" rel="noreferrer">here</a></span>.</p></li></ul><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Further, using these choices will not stop all interest-based advertising, such as contextual-based ads.</p><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP"><strong class="PortableText_strong__BoFEc typography_strong__UFdiB">2. Right to Know or Request Categories of Personal information</strong></p><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">You have a right to request that we disclose to you the personal information we have collected about you. You also have a right to request additional information about our collection, use, disclosure, or sale of such personal information such as a list of the categories of personal information collected about you, and other related information such as the source of the information, categories of information shared or sold to third parties, and the purpose for such sharing. Frame has provided this information in this Privacy Policy.</p><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP"><strong class="PortableText_strong__BoFEc typography_strong__UFdiB">3. Right to Correct.</strong></p><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">You have a right to request correction of inaccurate personal information.</p><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP"><strong class="PortableText_strong__BoFEc typography_strong__UFdiB">4. Right to Request Deletion</strong></p><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">You have the right to request that we delete the personal information that we have collected about you, subject to certain exceptions.</p><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP"><strong class="PortableText_strong__BoFEc typography_strong__UFdiB">5. Right to Designate an Authorized Agent</strong></p><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">You may designate an authorized agent to exercise some of your rights, however, in order to help protect the security of your personal information, the authorized agent must send us a request that (1) provides sufficient information to allow us to verify that you are the person about whom we have collected personal information, and (2) describes your request in sufficient detail to allow us to understand, evaluate, and respond to it. Each request that meets both of these criteria will be considered a “Valid Request.” We will only use personal information provided in a Valid Request to verify your identity and complete your request. You do not need an account to submit a Valid Request.</p><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP"><strong class="PortableText_strong__BoFEc typography_strong__UFdiB">6. Right against Discrimination</strong></p><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">We will not discriminate against you for exercising your rights under the CCPA.</p><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP"><strong class="PortableText_strong__BoFEc typography_strong__UFdiB">7. Right to Notice</strong></p><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">You have a right to receive notice of our practices at or before collection of personal information</p><h5 class="PortableText_title5__n09GN typography_title5__xlC2_ allLockup_titles__HX0yK">Additional information on exercising your rights</h5><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">You have right to exercise the rights listed in our Privacy Policy free or charge or penalty, but we may limit the number of requests you make or charge reasonable fees as legally permitted. You may exercise many of these rights yourself by adjusting your preferences as outlined in this Privacy Policy, filling out a request at <span class="PortableText_link__0_w3U typography_inlineLink__40h2E"><a href="https://preferences.frame.io/privacy-management/" daa-ll="https://preferences.frame.io/privacy-management/" target="_blank" rel="noreferrer">https://preferences.frame.io/privacy-management/</a></span>, or by reaching out to us via the contact information provided at the end of this Privacy Policy.</p><h5 class="PortableText_title5__n09GN typography_title5__xlC2_ allLockup_titles__HX0yK">Consumer request metrics for calendar year 2022</h5><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Frame believes transparency is critical to maintaining a trusted relationship with our consumers. To that end, Frame is further enhancing our transparency with respect to the choices our consumers make regarding personal information. In this privacy transparency disclosure, we are providing metrics on certain requests we received from consumers across the United States during the 2022 calendar year, in compliance with the California Consumer Privacy Act.</p><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP"><strong class="PortableText_strong__BoFEc typography_strong__UFdiB">Requests to know: </strong>Frame received 72 consumer requests to know personal information collected about them, complied with 72 of those requests in whole or in part, and denied 0 of those requests.</p><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP"><strong class="PortableText_strong__BoFEc typography_strong__UFdiB">Requests to delete:</strong> Frame received 1,896 consumer requests to delete, complied with 1,838 of those requests in whole or in part, and denied 10 of those requests while the remaining requests are pending.</p><h5 class="PortableText_title5__n09GN typography_title5__xlC2_ allLockup_titles__HX0yK">Information for European Union Data Subjects</h5><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">If you are a resident of the European Union (“EU”), United Kingdom, Lichtenstein, Norway or Iceland, you may have additional rights under the EU General Data Protection Regulation (the “GDPR”) with respect to your personal information, as outlined below.</p><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">For this section, we use the terms “personal information” and “processing” as they are defined in the GDPR, but “personal information” generally means information that can be used to individually identify a person, and “processing” generally covers actions that can be performed in connection with data such as collection, use, storage, and disclosure. Frame.io will be the controller with regard to personal information we collect.</p><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">If there are any conflicts between this section and any other provision of this Privacy Policy, the policy or portion that is more protective of personal information shall control to the extent of such conflict. If you have any questions about this section or whether any of the following applies to you, please contact us at support@frame.io. Note that we may also process personal information of our customers’ end users or employees in connection with our provision of certain services to customers, in which case we are the processor of personal information. If we are the processor of your personal information (i.e., not the controller), please contact the controller party in the first instance to address your rights with respect to such data.</p><h5 class="PortableText_title5__n09GN typography_title5__xlC2_ allLockup_titles__HX0yK">Personal information We Collect</h5><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">The “Categories of Personal information We Collect” section above details the personal information that we collect from you.</p><h5 class="PortableText_title5__n09GN typography_title5__xlC2_ allLockup_titles__HX0yK">Personal information Use and Processing Grounds</h5><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">The “Our Commercial or Business Purposes for Collecting Personal information” section above explains how we use your personal information.</p><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">We will only process your personal information if we have a lawful basis for doing so. Lawful bases for processing include consent, contractual necessity and our “legitimate interests” or the legitimate interest of others, as further described below.</p><ul class="BulletList_bulletList__MD6KD allLockup_list__pTm_f"><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP"><strong class="PortableText_strong__BoFEc typography_strong__UFdiB">Contractual Necessity</strong>: We process the following categories of personal information as a matter of “contractual necessity”, meaning that we need to process the data to perform under our Terms of Service with you, which enables us to provide you with the Services. When we process data due to contractual necessity, failure to provide such personal information will result in your inability to use some or all portions of the Services that require such data.<ul class="BulletList_bulletList__MD6KD allLockup_list__pTm_f"><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Profile or Contact Data</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Payment Data</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Commercial Data</p></li></ul></p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP"><strong class="PortableText_strong__BoFEc typography_strong__UFdiB">Legitimate Interest</strong>:<ul class="BulletList_bulletList__MD6KD allLockup_list__pTm_f"><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">We process the following categories of personal information when we believe it furthers the legitimate interest of us or third parties:<ul class="BulletList_bulletList__MD6KD allLockup_list__pTm_f"><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Profile or Contact Data</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Device/IP Data</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Web Analytics</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Social Network Data</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Consumer Demographic Data</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Professional or Employment Related Data</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Geolocation Data</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Inferences from Other personal information Collected</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Other Identifying Information that You Voluntarily Choose to Provide</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">We may also de-identify or anonymize personal information to further our legitimate interests.</p></li></ul></p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Examples of these legitimate interests include (as described in more detail above):<ul class="BulletList_bulletList__MD6KD allLockup_list__pTm_f"><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Providing, customizing, and improving the Services.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Marketing the Services.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Corresponding with you.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Provision of customer support.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Protection from fraud or security threats.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Meeting legal requirements and enforcing legal terms.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">Completing corporate transactions.</p></li></ul></p></li></ul></p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP"><strong class="PortableText_strong__BoFEc typography_strong__UFdiB">Consent:</strong> In some cases, we process personal information based on the consent you expressly grant to us at the time we collect such data. When we process personal information based on your consent, it will be expressly indicated to you at the point and time of collection.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP"><strong class="PortableText_strong__BoFEc typography_strong__UFdiB">Other Processing Grounds: </strong>From time to time, we may also need to process personal information to comply with a legal obligation, if it is necessary to protect the vital interests of you or other data subjects, or if it is necessary for a task carried out in the public interest.</p></li></ul><h5 class="PortableText_title5__n09GN typography_title5__xlC2_ allLockup_titles__HX0yK">Disclosing Personal information</h5><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">The “How We Disclose Your Personal information” section above details how we disclose your personal information to third parties.</p><h5 class="PortableText_title5__n09GN typography_title5__xlC2_ allLockup_titles__HX0yK">EU Data Subject Rights</h5><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">In addition to the rights discussed above, you may have certain rights set forth below. For more information about these rights, or to submit a request, please email us at <span class="PortableText_link__0_w3U typography_inlineLink__40h2E"><a href="mailto:support@frame.io">support@frame.io</a></span>.</p><ul class="BulletList_bulletList__MD6KD allLockup_list__pTm_f"><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP"><strong class="PortableText_strong__BoFEc typography_strong__UFdiB">Portability: </strong>You can ask for a copy of your personal information in a machine-readable format. You can also request that we transmit the data to another controller where technically feasible.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP"><strong class="PortableText_strong__BoFEc typography_strong__UFdiB">Objection: </strong>You can contact us to let us know that you object to the further use or disclosure of your personal information for certain purposes, such as for direct marketing purposes.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP"><strong class="PortableText_strong__BoFEc typography_strong__UFdiB">Restriction of Processing: </strong>You can ask us to restrict further processing of your personal information.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP"><strong class="PortableText_strong__BoFEc typography_strong__UFdiB">Right to File Complaint: </strong>If you have unresolved concerns, you have the right to report them to your local privacy regulator or data protection authority and, where applicable, you also have the right to lodge a complaint with Adobe Ireland&#x27;s lead supervisory authority, the Irish Data Protection Commission.</p></li></ul><h5 class="PortableText_title5__n09GN typography_title5__xlC2_ allLockup_titles__HX0yK">Transfers of Personal information</h5><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">The Services are hosted and operated in the United States (“U.S.”) through Frame.io and its service providers, but we also transfer personal information to all other countries in the world where our Services are available. We carry out these transfers in compliance with applicable laws – for example, by putting data transfer agreements in place to help protect your personal information. Where Frame.io transfers your personal information to a country that is not within the EEA and is not subject to a European Commission adequacy decision, we rely on one or more of the following legal mechanisms: European Commission approved Standard Contractual Clauses, and/or your consent in certain circumstances.</p><h5 class="PortableText_title5__n09GN typography_title5__xlC2_ allLockup_titles__HX0yK">Changes to this Privacy Policy</h5><ul class="BulletList_bulletList__MD6KD allLockup_list__pTm_f"><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">We may update this Privacy Policy from time to time to account for new technologies, industry practices, regulatory requirements or for other purposes. If we do, we will change the “last updated” date at the top of this policy and the revised policy will be posted to this page so that you are aware of the information we collect, how we use it, and under what circumstances we may disclose it. We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices. Under certain circumstances (for example, with certain material changes or where it is required by applicable privacy laws), we will provide notice to you of these changes, and where required by applicable law, we will obtain your consent. Notice may be by email to you, by posting a notice of such changes on our Services, or by other means consistent with applicable law.</p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">If you have a privacy question, concern, or request, contact us at:<ul class="BulletList_bulletList__MD6KD allLockup_list__pTm_f"><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP"><span class="PortableText_link__0_w3U typography_inlineLink__40h2E"><a href="https://frame.io" daa-ll="www.frame.io" target="_blank" rel="noreferrer">www.frame.io</a></span></p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP"><span class="PortableText_link__0_w3U typography_inlineLink__40h2E"><a href="mailto:support@frame.io">support@frame.io</a></span></p></li><li class="BulletListItem_listItemUl__UCQuC typography_body__vVxn5"><p class="PortableText_body__IxLAD typography_body__vVxn5 allLockup_bodies__JoCRE TextLockup_bodies__9xnrP">345 Park Avenue, San Jose, CA 95110, United States</p></li></ul></p></li></ul></div></div></article><div class="page_footerGlow__jgMgM"></div></div><div class="PageSection_dummyBottom__sm9bP"></div></section></main><footer class="Footer_footer__1e_Nd" aria-hidden="false"><div class="Footer_rowPrimary__ofbyn global_grid__4e_JW"><div class="Footer_columnLogo__ZmOOW"><a href="/"><div class="Footer_primaryLogo__p7a99" style="width:calc(3rem * var(--graphic-scale, 1));height:calc(3.4rem * var(--graphic-scale, 1))"></div></a></div><div class="Footer_columnPrimaryLinks__Sacae global_subgrid__ZRhT6"><div class="Footer_columnPrimaryLink__JXxbx"><div><p class="FooterGroup_groupLabel__jg7Ks typography_eyebrow__vJy3S">Features</p><li class="FooterGroup_linkItemWrapper__TgrBb"><a aria-current="false" daa-ll="Workflow Management" class="Footer_linkItem__KZHYD FooterGroup_linkItem__xiLYd typography_label__CkNI3" href="/features/workflow-management">Workflow Management</a></li><li class="FooterGroup_linkItemWrapper__TgrBb"><a aria-current="false" daa-ll="File Management" class="Footer_linkItem__KZHYD FooterGroup_linkItem__xiLYd typography_label__CkNI3" href="/features/file-management">File Management</a></li><li class="FooterGroup_linkItemWrapper__TgrBb"><a aria-current="false" daa-ll="Share &amp; 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Frame has provided this information in this Privacy Policy.\",\"_key\":\"161e2117a98a\"}\n"])</script><script>self.__next_f.push([1,"7d:[\"$7e\"]\n80:[]\n7c:{\"level\":null,\"_key\":\"76395d8317ba\",\"_type\":\"block\",\"children\":\"$7d\",\"markDefs\":\"$80\",\"style\":\"body\"}\n82:[]\n85:[\"strong\"]\n84:{\"_key\":\"1c9edd45f976\",\"_type\":\"span\",\"marks\":\"$85\",\"text\":\"3. Right to Correct.\"}\n83:[\"$84\"]\n81:{\"markDefs\":\"$82\",\"style\":\"body\",\"level\":null,\"_key\":\"e5e943c01419\",\"_type\":\"block\",\"children\":\"$83\"}\n89:[]\n88:{\"_type\":\"span\",\"marks\":\"$89\",\"text\":\"You have a right to request correction of inaccurate personal information.\",\"_key\":\"dc97656652ba\"}\n87:[\"$88\"]\n8a:[]\n86:{\""])</script><script>self.__next_f.push([1,"level\":null,\"_key\":\"451a7a002e03\",\"_type\":\"block\",\"children\":\"$87\",\"markDefs\":\"$8a\",\"style\":\"body\"}\n8c:[]\n8f:[\"strong\"]\n8e:{\"_type\":\"span\",\"marks\":\"$8f\",\"text\":\"4. Right to Request Deletion\",\"_key\":\"3578a49e1a9b\"}\n8d:[\"$8e\"]\n8b:{\"markDefs\":\"$8c\",\"style\":\"body\",\"level\":null,\"_key\":\"58af3bcb247a\",\"_type\":\"block\",\"children\":\"$8d\"}\n93:[]\n92:{\"text\":\"You have the right to request that we delete the personal information that we have collected about you, subject to certain exceptions.\",\"_key\":\"ca2e4fcf8683\",\"_type"])</script><script>self.__next_f.push([1,"\":\"span\",\"marks\":\"$93\"}\n91:[\"$92\"]\n94:[]\n90:{\"level\":null,\"_key\":\"cbf2b5dc8ed1\",\"_type\":\"block\",\"children\":\"$91\",\"markDefs\":\"$94\",\"style\":\"body\"}\n96:[]\n99:[\"strong\"]\n98:{\"_type\":\"span\",\"marks\":\"$99\",\"text\":\"5. Right to Designate an Authorized Agent\",\"_key\":\"10d92743eb2d\"}\n97:[\"$98\"]\n95:{\"markDefs\":\"$96\",\"style\":\"body\",\"level\":null,\"_key\":\"e4af13cdb793\",\"_type\":\"block\",\"children\":\"$97\"}\n9d:[]\n"])</script><script>self.__next_f.push([1,"9c:{\"_type\":\"span\",\"marks\":\"$9d\",\"text\":\"You may designate an authorized agent to exercise some of your rights, however, in order to help protect the security of your personal information, the authorized agent must send us a request that (1) provides sufficient information to allow us to verify that you are the person about whom we have collected personal information, and (2) describes your request in sufficient detail to allow us to understand, evaluate, and respond to it. Each request that meets both of these criteria will be considered a “Valid Request.” We will only use personal information provided in a Valid Request to verify your identity and complete your request. You do not need an account to submit a Valid Request.\",\"_key\":\"6b6a20b796eb\"}\n"])</script><script>self.__next_f.push([1,"9b:[\"$9c\"]\n9e:[]\n9a:{\"_type\":\"block\",\"children\":\"$9b\",\"markDefs\":\"$9e\",\"style\":\"body\",\"level\":null,\"_key\":\"4233aa508765\"}\na2:[\"strong\"]\na1:{\"marks\":\"$a2\",\"text\":\"6. Right against Discrimination\",\"_key\":\"96b0cd881b76\",\"_type\":\"span\"}\na0:[\"$a1\"]\na3:[]\n9f:{\"level\":null,\"_key\":\"0cbb0d36fca9\",\"_type\":\"block\",\"children\":\"$a0\",\"markDefs\":\"$a3\",\"style\":\"body\"}\na5:[]\na8:[]\na7:{\"_type\":\"span\",\"marks\":\"$a8\",\"text\":\"We will not discriminate against you for exercising your rights under the CCPA.\",\"_key\":\"91ac4a3ea5ba\"}\n"])</script><script>self.__next_f.push([1,"a6:[\"$a7\"]\na4:{\"markDefs\":\"$a5\",\"style\":\"body\",\"level\":null,\"_key\":\"2752bc81b5a1\",\"_type\":\"block\",\"children\":\"$a6\"}\naa:[]\nad:[\"strong\"]\nac:{\"text\":\"7. Right to Notice\",\"_key\":\"7ddf13560e41\",\"_type\":\"span\",\"marks\":\"$ad\"}\nab:[\"$ac\"]\na9:{\"markDefs\":\"$aa\",\"style\":\"body\",\"level\":null,\"_key\":\"1e6cb7f68bdf\",\"_type\":\"block\",\"children\":\"$ab\"}\nb1:[]\nb0:{\"_type\":\"span\",\"marks\":\"$b1\",\"text\":\"You have a right to receive notice of our practices at or before collection of personal information\",\"_key\":\"2b35196a2e82\"}\naf:[\""])</script><script>self.__next_f.push([1,"$b0\"]\nb2:[]\nae:{\"_key\":\"b8cb06a82b9a\",\"_type\":\"block\",\"children\":\"$af\",\"markDefs\":\"$b2\",\"style\":\"body\",\"level\":null}\nb6:[]\nb5:{\"_key\":\"9c8b598e327d\",\"_type\":\"span\",\"marks\":\"$b6\",\"text\":\"Additional information on exercising your rights\"}\nb4:[\"$b5\"]\nb7:[]\nb3:{\"level\":null,\"_key\":\"33270be6246c\",\"_type\":\"block\",\"children\":\"$b4\",\"markDefs\":\"$b7\",\"style\":\"title5\",\"tagName\":\"h5\"}\nbb:[]\nba:{\"text\":\"You have right to exercise the rights listed in our Privacy Policy free or charge or penalty, but we may limit the num"])</script><script>self.__next_f.push([1,"ber of requests you make or charge reasonable fees as legally permitted. You may exercise many of these rights yourself by adjusting your preferences as outlined in this Privacy Policy, filling out a request at \",\"_key\":\"0298f1a2c10c\",\"_type\":\"span\",\"marks\":\"$bb\"}\nbd:[\"7132cb1b8de1\"]\nbc:{\"_type\":\"span\",\"marks\":\"$bd\",\"text\":\"https://preferences.frame.io/privacy-management/\",\"_key\":\"4345d2306ea1\"}\nbf:[]\nbe:{\"_type\":\"span\",\"marks\":\"$bf\",\"text\":\", or by reaching out to us via the contact information provided a"])</script><script>self.__next_f.push([1,"t the end of this Privacy Policy.\",\"_key\":\"b59ed6382343\"}\nb9:[\"$ba\",\"$bc\",\"$be\"]\nc1:{\"type\":\"external\",\"label\":null,\"hash\":null,\"url\":\"https://preferences.frame.io/privacy-management/\",\"_key\":\"7132cb1b8de1\",\"_type\":\"link\"}\nc0:[\"$c1\"]\nb8:{\"children\":\"$b9\",\"markDefs\":\"$c0\",\"style\":\"body\",\"level\":null,\"_key\":\"e340b04c7922\",\"_type\":\"block\"}\nc5:[]\nc4:{\"_type\":\"span\",\"marks\":\"$c5\",\"text\":\"Consumer request metrics for calendar year 2022\",\"_key\":\"765206c08386\"}\nc3:[\"$c4\"]\nc6:[]\nc2:{\"style\":\"title5\",\"level\":null,\"_k"])</script><script>self.__next_f.push([1,"ey\":\"797582dc293f\",\"_type\":\"block\",\"children\":\"$c3\",\"markDefs\":\"$c6\",\"tagName\":\"h5\"}\nc8:[]\ncb:[]\n"])</script><script>self.__next_f.push([1,"ca:{\"_key\":\"1a4031dfb25b\",\"_type\":\"span\",\"marks\":\"$cb\",\"text\":\"Frame believes transparency is critical to maintaining a trusted relationship with our consumers. To that end, Frame is further enhancing our transparency with respect to the choices our consumers make regarding personal information. In this privacy transparency disclosure, we are providing metrics on certain requests we received from consumers across the United States during the 2022 calendar year, in compliance with the California Consumer Privacy Act.\"}\n"])</script><script>self.__next_f.push([1,"c9:[\"$ca\"]\nc7:{\"markDefs\":\"$c8\",\"style\":\"body\",\"level\":null,\"_key\":\"26a789725000\",\"_type\":\"block\",\"children\":\"$c9\"}\ncf:[\"strong\"]\nce:{\"_type\":\"span\",\"marks\":\"$cf\",\"text\":\"Requests to know: \",\"_key\":\"2622ac66e30f\"}\nd1:[]\nd0:{\"_type\":\"span\",\"marks\":\"$d1\",\"text\":\"Frame received 72 consumer requests to know personal information collected about them, complied with 72 of those requests in whole or in part, and denied 0 of those requests.\",\"_key\":\"04f63ce4c0ff\"}\ncd:[\"$ce\",\"$d0\"]\nd2:[]\ncc:{\"level\":null,\"_key\":\"038"])</script><script>self.__next_f.push([1,"1a0bfd5a1\",\"_type\":\"block\",\"children\":\"$cd\",\"markDefs\":\"$d2\",\"style\":\"body\"}\nd6:[\"strong\"]\nd5:{\"_type\":\"span\",\"marks\":\"$d6\",\"text\":\"Requests to delete:\",\"_key\":\"afe82c2bad22\"}\nd8:[]\nd7:{\"marks\":\"$d8\",\"text\":\" Frame received 1,896 consumer requests to delete, complied with 1,838 of those requests in whole or in part, and denied 10 of those requests while the remaining requests are pending.\",\"_key\":\"2226636ee47b\",\"_type\":\"span\"}\nd4:[\"$d5\",\"$d7\"]\nd9:[]\nd3:{\"level\":null,\"_key\":\"39b61ccc1880\",\"_type\":\"block\",\"c"])</script><script>self.__next_f.push([1,"hildren\":\"$d4\",\"markDefs\":\"$d9\",\"style\":\"body\"}\ndd:[]\ndc:{\"marks\":\"$dd\",\"text\":\"Information for European Union Data Subjects\",\"_key\":\"0289bef064f9\",\"_type\":\"span\"}\ndb:[\"$dc\"]\nde:[]\nda:{\"level\":null,\"_key\":\"051ba00eb8c9\",\"_type\":\"block\",\"children\":\"$db\",\"markDefs\":\"$de\",\"style\":\"title5\",\"tagName\":\"h5\"}\ne2:[]\ne1:{\"_key\":\"e95829dc956c\",\"_type\":\"span\",\"marks\":\"$e2\",\"text\":\"If you are a resident of the European Union (“EU”), United Kingdom, Lichtenstein, Norway or Iceland, you may have additional rights unde"])</script><script>self.__next_f.push([1,"r the EU General Data Protection Regulation (the “GDPR”) with respect to your personal information, as outlined below.\"}\ne0:[\"$e1\"]\ne3:[]\ndf:{\"level\":null,\"_key\":\"7a064a019159\",\"_type\":\"block\",\"children\":\"$e0\",\"markDefs\":\"$e3\",\"style\":\"body\"}\ne7:[]\n"])</script><script>self.__next_f.push([1,"e6:{\"_key\":\"7f10277ab0dd\",\"_type\":\"span\",\"marks\":\"$e7\",\"text\":\"For this section, we use the terms “personal information” and “processing” as they are defined in the GDPR, but “personal information” generally means information that can be used to individually identify a person, and “processing” generally covers actions that can be performed in connection with data such as collection, use, storage, and disclosure. 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If we are the processor of your personal information (i.e., not the controller), please contact the controller party in the first instance to address your rights with respect to such data.\",\"_key\":\"945bdb92cb9b\",\"_type\":\"span\"}\n"])</script><script>self.__next_f.push([1,"ea:[\"$eb\"]\ned:[]\ne9:{\"style\":\"body\",\"level\":null,\"_key\":\"3100f93dcf7c\",\"_type\":\"block\",\"children\":\"$ea\",\"markDefs\":\"$ed\"}\nf1:[]\nf0:{\"_type\":\"span\",\"marks\":\"$f1\",\"text\":\"Personal information We Collect\",\"_key\":\"86fc590cb0de\"}\nef:[\"$f0\"]\nf2:[]\nee:{\"_type\":\"block\",\"children\":\"$ef\",\"markDefs\":\"$f2\",\"style\":\"title5\",\"level\":null,\"_key\":\"be0cccd39fc6\",\"tagName\":\"h5\"}\nf6:[]\nf5:{\"_type\":\"span\",\"marks\":\"$f6\",\"text\":\"The “Categories of Personal information We Collect” section above details the personal informatio"])</script><script>self.__next_f.push([1,"n that we collect from you.\",\"_key\":\"81c266c292e5\"}\nf4:[\"$f5\"]\nf7:[]\nf3:{\"level\":null,\"_key\":\"24f78a2a4f08\",\"_type\":\"block\",\"children\":\"$f4\",\"markDefs\":\"$f7\",\"style\":\"body\"}\nfb:[]\nfa:{\"marks\":\"$fb\",\"text\":\"Personal information Use and Processing Grounds\",\"_key\":\"1a211b75606c\",\"_type\":\"span\"}\nf9:[\"$fa\"]\nfc:[]\nf8:{\"level\":null,\"_key\":\"e433903179e2\",\"_type\":\"block\",\"children\":\"$f9\",\"markDefs\":\"$fc\",\"style\":\"title5\",\"tagName\":\"h5\"}\n100:[]\nff:{\"_type\":\"span\",\"marks\":\"$100\",\"text\":\"The “Our Commercial or Busine"])</script><script>self.__next_f.push([1,"ss Purposes for Collecting Personal information” section above explains how we use your personal information.\",\"_key\":\"f53498c38e80\"}\nfe:[\"$ff\"]\n101:[]\nfd:{\"children\":\"$fe\",\"markDefs\":\"$101\",\"style\":\"body\",\"level\":null,\"_key\":\"2d622dbe36eb\",\"_type\":\"block\"}\n105:[]\n104:{\"marks\":\"$105\",\"text\":\"We will only process your personal information if we have a lawful basis for doing so. 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We carry out these transfers in compliance with applicable laws – for example, by putting data transfer agreements in place to help protect your personal information. Where Frame.io transfers your personal information to a country that is not within the EEA and is not subject to a European Commission adequacy decision, we rely on one or more of the following legal mechanisms: European Commission approved Standard Contractual Clauses, and/or your consent in certain circumstances.\",\"_key\":\"acc5d638b300\",\"_type\":\"span\",\"marks\":\"$1ce\"}\n"])</script><script>self.__next_f.push([1,"1cc:[\"$1cd\"]\n1cf:[]\n1cb:{\"_key\":\"7d8253f2188c\",\"_type\":\"block\",\"children\":\"$1cc\",\"markDefs\":\"$1cf\",\"style\":\"body\",\"level\":null}\n1d3:[]\n1d2:{\"_type\":\"span\",\"marks\":\"$1d3\",\"text\":\"Changes to this Privacy Policy\",\"_key\":\"615ebcf9c318\"}\n1d1:[\"$1d2\"]\n1d4:[]\n1d0:{\"level\":null,\"_key\":\"a708aec39f7f\",\"_type\":\"block\",\"children\":\"$1d1\",\"markDefs\":\"$1d4\",\"style\":\"title5\",\"tagName\":\"h5\"}\n1d8:[]\n"])</script><script>self.__next_f.push([1,"1d7:{\"_type\":\"span\",\"marks\":\"$1d8\",\"text\":\"We may update this Privacy Policy from time to time to account for new technologies, industry practices, regulatory requirements or for other purposes. If we do, we will change the “last updated” date at the top of this policy and the revised policy will be posted to this page so that you are aware of the information we collect, how we use it, and under what circumstances we may disclose it. We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices. Under certain circumstances (for example, with certain material changes or where it is required by applicable privacy laws), we will provide notice to you of these changes, and where required by applicable law, we will obtain your consent. Notice may be by email to you, by posting a notice of such changes on our Services, or by other means consistent with applicable law.\",\"_key\":\"f0a0c3f7d997\"}\n"])</script><script>self.__next_f.push([1,"1d6:[\"$1d7\"]\n1d9:[]\n1d5:{\"style\":\"body\",\"listItem\":\"bullet\",\"level\":1,\"_key\":\"7ac8b03bc5f9\",\"_type\":\"block\",\"children\":\"$1d6\",\"markDefs\":\"$1d9\"}\n1dd:[]\n1dc:{\"_type\":\"span\",\"marks\":\"$1dd\",\"text\":\"If you have a privacy question, concern, or request, contact us at:\",\"_key\":\"cf7cdc46461f\"}\n1db:[\"$1dc\"]\n1de:[]\n1da:{\"listItem\":\"bullet\",\"level\":1,\"_key\":\"fc77871f70a8\",\"_type\":\"block\",\"children\":\"$1db\",\"markDefs\":\"$1de\",\"style\":\"body\"}\n1e2:[\"0019d498bc06\"]\n1e1:{\"_type\":\"span\",\"marks\":\"$1e2\",\"text\":\"www.frame.io\",\"_"])</script><script>self.__next_f.push([1,"key\":\"70b4c183fae1\"}\n1e0:[\"$1e1\"]\n1e4:{\"hash\":null,\"url\":\"https://frame.io\",\"_key\":\"0019d498bc06\",\"_type\":\"link\",\"type\":\"external\",\"label\":null}\n1e3:[\"$1e4\"]\n1df:{\"listItem\":\"bullet\",\"level\":2,\"_key\":\"d43d89ccd970\",\"_type\":\"block\",\"children\":\"$1e0\",\"markDefs\":\"$1e3\",\"style\":\"body\"}\n1e8:[\"280b6b844c34\"]\n1e7:{\"text\":\"support@frame.io\",\"_key\":\"a096e74e0b9b\",\"_type\":\"span\",\"marks\":\"$1e8\"}\n1e6:[\"$1e7\"]\n1ea:{\"_key\":\"280b6b844c34\",\"_type\":\"mailTo\",\"type\":null,\"label\":null,\"hash\":null,\"url\":\"support@frame.io\"}\n1e9:"])</script><script>self.__next_f.push([1,"[\"$1ea\"]\n1e5:{\"_key\":\"6adaf75c10cf\",\"_type\":\"block\",\"children\":\"$1e6\",\"markDefs\":\"$1e9\",\"style\":\"body\",\"listItem\":\"bullet\",\"level\":2}\n1ee:[]\n1ed:{\"_key\":\"2634a24ef649\",\"_type\":\"span\",\"marks\":\"$1ee\",\"text\":\"345 Park Avenue, San Jose, CA 95110, United States\"}\n1ec:[\"$1ed\"]\n1ef:[]\n1eb:{\"listItem\":\"bullet\",\"level\":2,\"_key\":\"40f16c616437\",\"_type\":\"block\",\"children\":\"$1ec\",\"markDefs\":\"$1ef\",\"style\":\"body\"}\n"])</script><script>self.__next_f.push([1,"3b:[\"$3c\",\"$41\",\"$46\",\"$4b\",\"$50\",\"$55\",\"$5a\",\"$5f\",\"$68\",\"$72\",\"$77\",\"$7c\",\"$81\",\"$86\",\"$8b\",\"$90\",\"$95\",\"$9a\",\"$9f\",\"$a4\",\"$a9\",\"$ae\",\"$b3\",\"$b8\",\"$c2\",\"$c7\",\"$cc\",\"$d3\",\"$da\",\"$df\",\"$e4\",\"$e9\",\"$ee\",\"$f3\",\"$f8\",\"$fd\",\"$102\",\"$107\",\"$10e\",\"$113\",\"$118\",\"$11d\",\"$124\",\"$129\",\"$12e\",\"$133\",\"$138\",\"$13d\",\"$142\",\"$147\",\"$14c\",\"$151\",\"$156\",\"$15b\",\"$160\",\"$165\",\"$16a\",\"$16f\",\"$174\",\"$179\",\"$17e\",\"$183\",\"$18a\",\"$191\",\"$196\",\"$19b\",\"$1a0\",\"$1aa\",\"$1b1\",\"$1b8\",\"$1bf\",\"$1c6\",\"$1cb\",\"$1d0\",\"$1d5\",\"$1da\",\"$1df\",\"$1e5\",\"$1eb\"]\n"])</script><script>self.__next_f.push([1,"1f0:{\"name\":\"all\",\"columns\":\"10\",\"textWrap\":\"balance\",\"alignment\":\"left\"}\n"])</script><script>self.__next_f.push([1,"34:[\"$\",\"$L38\",null,{\"className\":\"RichTextDocument_richTextDocument__doNzI\",\"_type\":\"module.richTextDocument\",\"isVariant\":false,\"variantKeys\":null,\"variantType\":null,\"variantOf\":null,\"zIndex\":null,\"name\":\"Privacy policy pt2\",\"_key\":\"a32f089ad0cb\",\"sectionIndex\":0,\"sectionId\":\"87701a15c0d9\",\"moduleIndex\":2,\"isFirstModule\":false,\"isLastModule\":true,\"containsPortableText\":true,\"isRevealedModule\":false,\"isCoveredModule\":false,\"sectionStackingOrder\":null,\"nextSectionStackingOrder\":\"$undefined\",\"isLastSection\":true,\"sectionHasFab\":false,\"precedesFab\":false,\"followsFab\":false,\"hasSpacers\":\"$39\",\"content\":{\"blocks\":[{\"level\":null,\"_key\":\"51ef8d01fad2\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"Retention and Deletion\",\"_key\":\"aaf64b0ad372\"}],\"markDefs\":[],\"style\":\"title5\",\"tagName\":\"h5\"},{\"level\":null,\"_key\":\"eee46cc5b3c9\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"The “Data Security and Retention” section above details how long Frame retains personal information.\",\"_key\":\"5f22a505986e\"}],\"markDefs\":[],\"style\":\"body\"},{\"style\":\"title5\",\"level\":null,\"_key\":\"2b2fe23c9a77\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"California Privacy Rights\",\"_key\":\"ec75f45ecb99\"}],\"markDefs\":[],\"tagName\":\"h5\"},{\"level\":null,\"_key\":\"93278800e6a9\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"California consumers have certain rights with respect to their personal information. These rights include the following:\",\"_key\":\"e405880ebe6f\"}],\"markDefs\":[],\"style\":\"body\"},{\"level\":null,\"_key\":\"4f633b09c46a\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"1. Right to opt out of “selling” or “sharing” certain personal information\",\"_key\":\"1eb9fb421697\"}],\"markDefs\":[],\"style\":\"body\"},{\"style\":\"body\",\"level\":null,\"_key\":\"21239fd1f45a\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"You have a right to opt out from future “sales” or “sharing” of personal information. CCPA requires us to describe the categories of personal information we sell to or share with third parties and how to opt out of future sales or sharing. The CCPA defines personal information to include internet or other electronic network activity information which includes identifiers, such as IP addresses, cookies IDs, and mobile IDs. 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Note you will need to opt out from each browser that you use to access Frame.\",\"_key\":\"0a8ebd397699\"}],\"markDefs\":[],\"style\":\"body\"},{\"_key\":\"8ec6e005ee99\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"To opt out of the selling or sharing of customer record information for cross-context behavioral advertising and partner marketing click \",\"_key\":\"8b53b0187dc3\"},{\"text\":\"here\",\"_key\":\"df7b374b941a\",\"_type\":\"span\",\"marks\":[\"6f0bd16791fd\"]},{\"_type\":\"span\",\"marks\":[],\"text\":\".\",\"_key\":\"b54d3f070f34\"}],\"markDefs\":[{\"_key\":\"6f0bd16791fd\",\"_type\":\"link\",\"type\":\"external\",\"label\":null,\"hash\":null,\"url\":\"https://app.frame.io/dnss-optout\"}],\"style\":\"body\",\"listItem\":\"bullet\",\"level\":1},{\"level\":null,\"_key\":\"b036be1cdc0a\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"Further, using these choices will not stop all interest-based advertising, such as contextual-based ads.\",\"_key\":\"0be93f3185c5\"}],\"markDefs\":[],\"style\":\"body\"},{\"level\":null,\"_key\":\"25b89459a73c\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"2. 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Frame has provided this information in this Privacy Policy.\",\"_key\":\"161e2117a98a\"}],\"markDefs\":[],\"style\":\"body\"},{\"markDefs\":[],\"style\":\"body\",\"level\":null,\"_key\":\"e5e943c01419\",\"_type\":\"block\",\"children\":[{\"_key\":\"1c9edd45f976\",\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"3. Right to Correct.\"}]},{\"level\":null,\"_key\":\"451a7a002e03\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"You have a right to request correction of inaccurate personal information.\",\"_key\":\"dc97656652ba\"}],\"markDefs\":[],\"style\":\"body\"},{\"markDefs\":[],\"style\":\"body\",\"level\":null,\"_key\":\"58af3bcb247a\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[\"strong\"],\"text\":\"4. 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Accordingly, our Services do not currently recognize or respond to “Do Not Track” browser signals.\",\"_key\":\"0b793a10c8db\"}\n"])</script><script>self.__next_f.push([1,"496:[\"$497\"]\n494:{\"markDefs\":\"$495\",\"style\":\"body\",\"level\":null,\"_key\":\"fa32365fe22a\",\"_type\":\"block\",\"children\":\"$496\"}\n49c:[]\n49b:{\"_type\":\"span\",\"marks\":\"$49c\",\"text\":\"Information about Interest-Based Advertisements\",\"_key\":\"ac8546b588fd\"}\n49a:[\"$49b\"]\n49d:[]\n499:{\"_type\":\"block\",\"children\":\"$49a\",\"markDefs\":\"$49d\",\"style\":\"title6\",\"level\":null,\"_key\":\"81baa5ef2040\",\"tagName\":\"h4\"}\n4a1:[]\n"])</script><script>self.__next_f.push([1,"4a0:{\"_type\":\"span\",\"marks\":\"$4a1\",\"text\":\"We may serve advertisements, and allow third-party ad networks, including third-party ad servers, ad agencies, ad technology vendors and research firms, to serve advertisements through the Services. 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You may have the right to ask for a copy of your personal information; to correct, delete, or restrict (stop any active) processing of your personal information; and to obtain the personal information you provide to us for a contract or with your consent in a structured, machine-readable format, and to ask us to port this information to another controller. You may be entitled to additional rights based on applicable data privacy laws in your jurisdiction.\",\"_key\":\"9fb90925462a\"}\n"])</script><script>self.__next_f.push([1,"4da:[\"$4db\"]\n4dd:[]\n4d9:{\"style\":\"body\",\"level\":null,\"_key\":\"676fd9130a50\",\"_type\":\"block\",\"children\":\"$4da\",\"markDefs\":\"$4dd\"}\n4e1:[]\n"])</script><script>self.__next_f.push([1,"4e0:{\"_type\":\"span\",\"marks\":\"$4e1\",\"text\":\"These rights may be limited, for example, if fulfilling your request would reveal personal information about another person, or if you ask us to delete information which we are required by law to keep or which we need to defend claims against us. In some cases, we may also need you to provide us with additional information, which may include personal information, if necessary to verify your identity and the nature of your request. To exercise any of these rights, you can get in touch with us using the details set out below. You may also be able to access, correct, or delete some of your personal information by logging into your account.\",\"_key\":\"1dacc9301f67\"}\n"])</script><script>self.__next_f.push([1,"4df:[\"$4e0\"]\n4e2:[]\n4de:{\"children\":\"$4df\",\"markDefs\":\"$4e2\",\"style\":\"body\",\"level\":null,\"_key\":\"ebd5153e96d4\",\"_type\":\"block\"}\n4e6:[]\n4e5:{\"_type\":\"span\",\"marks\":\"$4e6\",\"text\":\"In addition to these rights, see the “Additional US State Privacy Rights” section and the “EU Data Subject Rights” section further below for more information about rights you may be entitled to.\",\"_key\":\"9d526beecaa3\"}\n4e4:[\"$4e5\"]\n4e7:[]\n4e3:{\"children\":\"$4e4\",\"markDefs\":\"$4e7\",\"style\":\"body\",\"level\":null,\"_key\":\"666ba447df"])</script><script>self.__next_f.push([1,"96\",\"_type\":\"block\"}\n4e9:[]\n4ec:[]\n4eb:{\"_type\":\"span\",\"marks\":\"$4ec\",\"text\":\"Withdrawing consent or otherwise objecting to direct marketing\",\"_key\":\"038401ebca41\"}\n4ea:[\"$4eb\"]\n4e8:{\"markDefs\":\"$4e9\",\"style\":\"title6\",\"level\":null,\"_key\":\"c179e2630fa9\",\"_type\":\"block\",\"children\":\"$4ea\",\"tagName\":\"h4\"}\n4f0:[]\n4ef:{\"_type\":\"span\",\"marks\":\"$4f0\",\"text\":\"Frame.io and companies we hire to help market our Services on our behalf may use your information to provide you with information and offers related to Frame."])</script><script>self.__next_f.push([1,"io.\",\"_key\":\"1b756fda6c65\"}\n4ee:[\"$4ef\"]\n4f1:[]\n4ed:{\"children\":\"$4ee\",\"markDefs\":\"$4f1\",\"style\":\"body\",\"level\":null,\"_key\":\"275f673cf5d6\",\"_type\":\"block\"}\n4f5:[]\n"])</script><script>self.__next_f.push([1,"4f4:{\"_type\":\"span\",\"marks\":\"$4f5\",\"text\":\"Where we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your information for other purposes, such as those set out above. In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests. You have an absolute right to opt out of direct marketing, or profiling we carry out for direct marketing, at any time by:\",\"_key\":\"4ef64714766f\"}\n"])</script><script>self.__next_f.push([1,"4f3:[\"$4f4\"]\n4f6:[]\n4f2:{\"level\":null,\"_key\":\"aef840dd1ca4\",\"_type\":\"block\",\"children\":\"$4f3\",\"markDefs\":\"$4f6\",\"style\":\"body\"}\n4fa:[]\n4f9:{\"_type\":\"span\",\"marks\":\"$4fa\",\"text\":\"updating your preferences in your specific website or app accounts;\",\"_key\":\"a97b41fcdb74\"}\n4f8:[\"$4f9\"]\n4fb:[]\n4f7:{\"_type\":\"block\",\"children\":\"$4f8\",\"markDefs\":\"$4fb\",\"style\":\"body\",\"listItem\":\"bullet\",\"level\":1,\"_key\":\"6247420bafea\"}\n4ff:[]\n4fe:{\"text\":\"clicking on the unsubscribe link in the email footer;\",\"_key\":\"4b4545f258c8\","])</script><script>self.__next_f.push([1,"\"_type\":\"span\",\"marks\":\"$4ff\"}\n4fd:[\"$4fe\"]\n500:[]\n4fc:{\"_key\":\"52202d0363a2\",\"_type\":\"block\",\"children\":\"$4fd\",\"markDefs\":\"$500\",\"style\":\"body\",\"listItem\":\"bullet\",\"level\":1}\n502:[]\n505:[]\n504:{\"_type\":\"span\",\"marks\":\"$505\",\"text\":\"connecting with us through our online support chat; or\",\"_key\":\"3c834d5157e1\"}\n503:[\"$504\"]\n501:{\"markDefs\":\"$502\",\"style\":\"body\",\"listItem\":\"bullet\",\"level\":1,\"_key\":\"5fdd9b91311b\",\"_type\":\"block\",\"children\":\"$503\"}\n509:[]\n508:{\"_type\":\"span\",\"marks\":\"$509\",\"text\":\"contacting u"])</script><script>self.__next_f.push([1,"s using the details provided at the end of this privacy policy.\",\"_key\":\"24335d8f7e14\"}\n507:[\"$508\"]\n50a:[]\n506:{\"_key\":\"81e06902c8e8\",\"_type\":\"block\",\"children\":\"$507\",\"markDefs\":\"$50a\",\"style\":\"body\",\"listItem\":\"bullet\",\"level\":1}\n50e:[]\n50d:{\"_type\":\"span\",\"marks\":\"$50e\",\"text\":\"Data Security and Retention\",\"_key\":\"945ca64d222f\"}\n50c:[\"$50d\"]\n50f:[]\n50b:{\"style\":\"title6\",\"level\":null,\"_key\":\"c91b2ab57724\",\"_type\":\"block\",\"children\":\"$50c\",\"markDefs\":\"$50f\",\"tagName\":\"h4\"}\n513:[]\n"])</script><script>self.__next_f.push([1,"512:{\"_key\":\"08da269c7663\",\"_type\":\"span\",\"marks\":\"$513\",\"text\":\"We seek to protect your personal information from unauthorized access, use, and disclosure using appropriate physical, technical, organizational, and administrative security measures based on the type of personal information and how we are processing that data. You should also help protect your data by appropriately selecting and protecting your password and/or other sign-on mechanisms; limiting access to your computer or device and browser; and signing off after you have finished accessing your account. Although we work to protect the security of your account and other data that we hold in our records, please be aware that no method of transmitting data over the internet or storing data is completely secure.\"}\n"])</script><script>self.__next_f.push([1,"511:[\"$512\"]\n514:[]\n510:{\"_key\":\"4d510b6f2319\",\"_type\":\"block\",\"children\":\"$511\",\"markDefs\":\"$514\",\"style\":\"body\",\"level\":null}\n518:[]\n"])</script><script>self.__next_f.push([1,"517:{\"_type\":\"span\",\"marks\":\"$518\",\"text\":\"We retain personal information about you for as long as you have an open account with us or as otherwise necessary to provide you with our Services. When you close your account, we begin deleting certain personal information that we no longer have a business reason to retain. In some cases, we retain personal information for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule, or regulation.\",\"_key\":\"1ee739dc4b76\"}\n"])</script><script>self.__next_f.push([1,"516:[\"$517\"]\n519:[]\n515:{\"_key\":\"d8d7ff6ba1ac\",\"_type\":\"block\",\"children\":\"$516\",\"markDefs\":\"$519\",\"style\":\"body\",\"level\":null}\n51d:[]\n51c:{\"_type\":\"span\",\"marks\":\"$51d\",\"text\":\"Personal information of Children\",\"_key\":\"46d02c8426cb\"}\n51b:[\"$51c\"]\n51e:[]\n51a:{\"level\":null,\"_key\":\"1ac5a1366e14\",\"_type\":\"block\",\"children\":\"$51b\",\"markDefs\":\"$51e\",\"style\":\"title6\",\"tagName\":\"h4\"}\n522:[]\n"])</script><script>self.__next_f.push([1,"521:{\"_type\":\"span\",\"marks\":\"$522\",\"text\":\"As noted in the Terms of Service, we do not knowingly collect or solicit personal information about children under 13 years of age and our Services are not intended for minors under the age of 13. If you are a child under the age of 13, please do not attempt to register for or otherwise use the Services or send us any personal information. If we learn we have collected personal information from a child under 13 years of age, we will delete that information as quickly as possible. If you believe that a child under 13 years of age may have provided personal information to us, please contact us at \",\"_key\":\"1fe054ad6afb\"}\n"])</script><script>self.__next_f.push([1,"524:[\"96fec1dbfd54\"]\n523:{\"text\":\"support@frame.io\",\"_key\":\"0f4b93c4baa2\",\"_type\":\"span\",\"marks\":\"$524\"}\n526:[]\n525:{\"_key\":\"d6e4bade2b87\",\"_type\":\"span\",\"marks\":\"$526\",\"text\":\".\"}\n520:[\"$521\",\"$523\",\"$525\"]\n528:{\"hash\":null,\"url\":\"support@frame.io\",\"_key\":\"96fec1dbfd54\",\"_type\":\"mailTo\",\"type\":null,\"label\":null}\n527:[\"$528\"]\n51f:{\"level\":null,\"_key\":\"ffc0140b98fe\",\"_type\":\"block\",\"children\":\"$520\",\"markDefs\":\"$527\",\"style\":\"body\"}\n52c:[]\n52b:{\"_type\":\"span\",\"marks\":\"$52c\",\"text\":\"Additional US State Privac"])</script><script>self.__next_f.push([1,"y Rights\",\"_key\":\"63fc56c5f414\"}\n52a:[\"$52b\"]\n52d:[]\n529:{\"_key\":\"7487892642d9\",\"_type\":\"block\",\"children\":\"$52a\",\"markDefs\":\"$52d\",\"style\":\"title6\",\"level\":null,\"tagName\":\"h4\"}\n531:[]\n530:{\"_key\":\"02b2bf8c4713\",\"_type\":\"span\",\"marks\":\"$531\",\"text\":\"Some states in the US have passed state-specific privacy laws. This section supplements our privacy policy by explaining your privacy rights if you are a resident in one of these states, provides certain mandated disclosures about our treatment of personal infor"])</script><script>self.__next_f.push([1,"mation, and includes:\"}\n52f:[\"$530\"]\n532:[]\n52e:{\"_type\":\"block\",\"children\":\"$52f\",\"markDefs\":\"$532\",\"style\":\"body\",\"level\":null,\"_key\":\"8dd64eb64a21\"}\n536:[]\n535:{\"_type\":\"span\",\"marks\":\"$536\",\"text\":\"Colorado, Connecticut, Utah and Virginia specific disclosures and rights\",\"_key\":\"9218360f5526\"}\n534:[\"$535\"]\n537:[]\n533:{\"listItem\":\"bullet\",\"level\":1,\"_key\":\"b7a51b4257b4\",\"_type\":\"block\",\"children\":\"$534\",\"markDefs\":\"$537\",\"style\":\"body\"}\n53b:[]\n53a:{\"_type\":\"span\",\"marks\":\"$53b\",\"text\":\"California specifi"])</script><script>self.__next_f.push([1,"c disclosures and rights\",\"_key\":\"76c70af184b2\"}\n539:[\"$53a\"]\n53c:[]\n538:{\"listItem\":\"bullet\",\"level\":1,\"_key\":\"0e0fa91a43c2\",\"_type\":\"block\",\"children\":\"$539\",\"markDefs\":\"$53c\",\"style\":\"body\"}\n540:[]\n53f:{\"_type\":\"span\",\"marks\":\"$540\",\"text\":\"Opt-outs for sale or sharing of personal information\",\"_key\":\"46ed2a27d8b4\"}\n53e:[\"$53f\"]\n541:[]\n53d:{\"_key\":\"cc62c9c28345\",\"_type\":\"block\",\"children\":\"$53e\",\"markDefs\":\"$541\",\"style\":\"body\",\"listItem\":\"bullet\",\"level\":1}\n545:[]\n544:{\"_type\":\"span\",\"marks\":\"$545\",\"tex"])</script><script>self.__next_f.push([1,"t\":\"Metrics on consumers exercising their rights\",\"_key\":\"048e45adea50\"}\n543:[\"$544\"]\n546:[]\n542:{\"style\":\"body\",\"listItem\":\"bullet\",\"level\":1,\"_key\":\"371bdef97866\",\"_type\":\"block\",\"children\":\"$543\",\"markDefs\":\"$546\"}\n54a:[]\n549:{\"text\":\"Colorado, Connecticut, Utah, and Virginia:\",\"_key\":\"37149601d0ed\",\"_type\":\"span\",\"marks\":\"$54a\"}\n548:[\"$549\"]\n54b:[]\n547:{\"style\":\"title6\",\"level\":null,\"_key\":\"784270b1b72d\",\"_type\":\"block\",\"children\":\"$548\",\"markDefs\":\"$54b\",\"tagName\":\"h4\"}\n54f:[]\n54e:{\"marks\":\"$54f\",\"text"])</script><script>self.__next_f.push([1,"\":\"If you are a resident of Colorado, Connecticut, Utah, or Virginia, we have certain obligations, and you have certain rights with respect to your personal information, including:\",\"_key\":\"7fffc024b8af\",\"_type\":\"span\"}\n54d:[\"$54e\"]\n550:[]\n54c:{\"children\":\"$54d\",\"markDefs\":\"$550\",\"style\":\"body\",\"level\":null,\"_key\":\"12186a1edaa5\",\"_type\":\"block\"}\n554:[]\n553:{\"marks\":\"$554\",\"text\":\"Right to confirm whether the controller is processing the consumer’s personal information and the right to access such informat"])</script><script>self.__next_f.push([1,"ion;\",\"_key\":\"9ba7eb735420\",\"_type\":\"span\"}\n552:[\"$553\"]\n555:[]\n551:{\"listItem\":\"bullet\",\"level\":1,\"_key\":\"b2de17f5268f\",\"_type\":\"block\",\"children\":\"$552\",\"markDefs\":\"$555\",\"style\":\"body\"}\n559:[]\n558:{\"_type\":\"span\",\"marks\":\"$559\",\"text\":\"Right to correct inaccuracies in personal information;\",\"_key\":\"7b37492bd5fd\"}\n557:[\"$558\"]\n55a:[]\n556:{\"style\":\"body\",\"listItem\":\"bullet\",\"level\":1,\"_key\":\"2632a339dbfd\",\"_type\":\"block\",\"children\":\"$557\",\"markDefs\":\"$55a\"}\n55e:[]\n55d:{\"_type\":\"span\",\"marks\":\"$55e\",\"text\":"])</script><script>self.__next_f.push([1,"\"Right to delete personal information;\",\"_key\":\"f905dae72858\"}\n55c:[\"$55d\"]\n55f:[]\n55b:{\"listItem\":\"bullet\",\"level\":1,\"_key\":\"7ea2640d4862\",\"_type\":\"block\",\"children\":\"$55c\",\"markDefs\":\"$55f\",\"style\":\"body\"}\n563:[]\n562:{\"marks\":\"$563\",\"text\":\"Right of data portability;\",\"_key\":\"1a1186442336\",\"_type\":\"span\"}\n561:[\"$562\"]\n564:[]\n560:{\"children\":\"$561\",\"markDefs\":\"$564\",\"style\":\"body\",\"listItem\":\"bullet\",\"level\":1,\"_key\":\"0de82dddd25d\",\"_type\":\"block\"}\n568:[]\n567:{\"text\":\"Right to opt out from targeted adverti"])</script><script>self.__next_f.push([1,"sing; and\",\"_key\":\"597609ae5e71\",\"_type\":\"span\",\"marks\":\"$568\"}\n566:[\"$567\"]\n569:[]\n565:{\"children\":\"$566\",\"markDefs\":\"$569\",\"style\":\"body\",\"listItem\":\"bullet\",\"level\":1,\"_key\":\"77b5b17d8988\",\"_type\":\"block\"}\n56d:[]\n56c:{\"_type\":\"span\",\"marks\":\"$56d\",\"text\":\"Right to opt out from the sale of personal information.\",\"_key\":\"2d934a6b151e\"}\n56b:[\"$56c\"]\n56e:[]\n56a:{\"level\":1,\"_key\":\"8067a836f76b\",\"_type\":\"block\",\"children\":\"$56b\",\"markDefs\":\"$56e\",\"style\":\"body\",\"listItem\":\"bullet\"}\n572:[]\n571:{\"_type\":\"span\",\""])</script><script>self.__next_f.push([1,"marks\":\"$572\",\"text\":\"In certain states, you also have the right to opt out from profiling in furtherance of decisions that produce legal or similarly significant effects on the consumer (such as Virginia, Colorado, and Connecticut) and appeal a decision regarding a request to exercise your rights.\",\"_key\":\"b10a35444451\"}\n570:[\"$571\"]\n573:[]\n56f:{\"_type\":\"block\",\"children\":\"$570\",\"markDefs\":\"$573\",\"style\":\"body\",\"level\":null,\"_key\":\"5ad3aed47455\"}\n577:[]\n576:{\"_type\":\"span\",\"marks\":\"$577\",\"text\":\"If you wis"])</script><script>self.__next_f.push([1,"h to exercise one or more of these rights, please review the “What rights do I have regarding my personal information?” section above. 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To change your collection settings, click on \",\"_key\":\"191634f26790\"},{\"_type\":\"span\",\"marks\":[\"openConsent\"],\"text\":\"“Cookie preferences.”\",\"_key\":\"8da882165194\"}]},{\"level\":null,\"_key\":\"857e41c730e2\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"Cookies are small text files stored by your web browser when you use websites. You can control how websites use cookies by configuring your browser’s privacy settings (please refer to your browser’s help function to learn more about cookie controls). Note that if you disable cookies entirely, our website may not function properly.\",\"_key\":\"568c10ed3808\"}],\"markDefs\":[],\"style\":\"body\"},{\"level\":null,\"_key\":\"2067f1cc319f\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"Frame and the companies that help us run our business use cookies in several ways, such as:\",\"_key\":\"1dfd0427e1bc\"}],\"markDefs\":[],\"style\":\"body\"},{\"_key\":\"a83a0ec6cb3c\",\"_type\":\"block\",\"children\":[{\"text\":\"Authenticating and identifying you on our websites so we can provide you the services you requested\",\"_key\":\"8f7f38e699e6\",\"_type\":\"span\",\"marks\":[]}],\"markDefs\":[],\"style\":\"body\",\"listItem\":\"bullet\",\"level\":1},{\"style\":\"body\",\"listItem\":\"bullet\",\"level\":1,\"_key\":\"8aa6beb23ce4\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"Keeping track of any information you have provided to us\",\"_key\":\"c2b7fd12bc01\"}],\"markDefs\":[]},{\"markDefs\":[],\"style\":\"body\",\"listItem\":\"bullet\",\"level\":1,\"_key\":\"570060f58295\",\"_type\":\"block\",\"children\":[{\"marks\":[],\"text\":\"Providing you the Frame websites that you use\",\"_key\":\"5379e56d7823\",\"_type\":\"span\"}]},{\"markDefs\":[],\"style\":\"body\",\"listItem\":\"bullet\",\"level\":1,\"_key\":\"a42926b7215f\",\"_type\":\"block\",\"children\":[{\"_key\":\"4c951b1941ea\",\"_type\":\"span\",\"marks\":[],\"text\":\"Remembering your preferences or where you left off in your use of a Frame website\"}]},{\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"Measuring your use of Frame websites so that we can improve them, tailor our websites to your likely interests, and conduct market research\",\"_key\":\"02e300e70431\"}],\"markDefs\":[],\"style\":\"body\",\"listItem\":\"bullet\",\"level\":1,\"_key\":\"703b1a18d54a\",\"_type\":\"block\"},{\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"Understanding your likely interests so we can provide you more relevant ads and content on non-Frame websites and in non-Frame apps\",\"_key\":\"ba0ffbebf72c\"}],\"markDefs\":[],\"style\":\"body\",\"listItem\":\"bullet\",\"level\":1,\"_key\":\"bd0840d3c0d1\"},{\"level\":null,\"_key\":\"25ea82316eed\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"Web beacons and embedded scripts are other technologies that we use in our websites, as well as in some of our emails and ads. Web beacons (or “tags”) are bits of programming code included in web pages, emails, and ads that notify Frame (or the companies that help us run our business) when those web pages, emails, or ads have been viewed or clicked on.\",\"_key\":\"aeb2dae133c3\"}],\"markDefs\":[],\"style\":\"body\"},{\"level\":null,\"_key\":\"802d9fc3dfa0\",\"_type\":\"block\",\"children\":[{\"_key\":\"0cca4d3a3ef2\",\"_type\":\"span\",\"marks\":[],\"text\":\"Embedded scripts are bits of programming code included within some of our web pages that measure how you use those web pages, such as which links you click. We use this information to improve our websites, tailor our websites to your likely interests, conduct market research, and for anti-fraud monitoring purposes. You may be able to turn off scripting functionality, such as JavaScript, within your browser (please refer to your browser’s help function). Note that if you disable scripting functionality, some Frame websites may not function properly.\"}],\"markDefs\":[],\"style\":\"body\"},{\"markDefs\":[],\"style\":\"body\",\"level\":null,\"_key\":\"fa32365fe22a\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"Your browser may also offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services that you do not wish such operators to track certain of your online activities over time and across different websites. Currently, there is not an accepted standard on how companies should respond to web browsers’ “Do Not Track” signals. Accordingly, our Services do not currently recognize or respond to “Do Not Track” browser signals.\",\"_key\":\"0b793a10c8db\"}]},{\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"Information about Interest-Based Advertisements\",\"_key\":\"ac8546b588fd\"}],\"markDefs\":[],\"style\":\"title6\",\"level\":null,\"_key\":\"81baa5ef2040\",\"tagName\":\"h4\"},{\"level\":null,\"_key\":\"b8c2cd7e9ed7\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"We may serve advertisements, and allow third-party ad networks, including third-party ad servers, ad agencies, ad technology vendors and research firms, to serve advertisements through the Services. These advertisements may be targeted to users who fit certain general profile categories or display certain preferences or behaviors (“Interest-Based Ads”). Information for Interest-Based Ads (including personal information) may be provided to us by you, or derived from the usage patterns of particular users on the Services and/or services of third parties.\",\"_key\":\"b2f6bae7ec1b\"}],\"markDefs\":[],\"style\":\"body\"},{\"level\":null,\"_key\":\"4b492fce699a\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"We comply with the Digital Advertising Alliance (“DAA”) Self-Regulatory Principles for Online Behavioral Advertising. Through the DAA and Network Advertising Initiative (“NAI”), several media and marketing associations have developed an industry self-regulatory program to give consumers a better understanding of, and greater control over, ads that are customized based a consumer’s online behavior across different websites and properties.\",\"_key\":\"b5eb11fa82d4\"}],\"markDefs\":[],\"style\":\"body\"},{\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"To make choices about Interest-Based Ads from participating third parties, including to opt-out for all companies who are members of those groups, please see:\",\"_key\":\"6d6a2ad0bd93\"}],\"markDefs\":[],\"style\":\"body\",\"level\":null,\"_key\":\"be507b0294d8\",\"_type\":\"block\"},{\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[\"2d32f1900041\"],\"text\":\"Digital Advertising Alliance\",\"_key\":\"61704b73eadb\"}],\"markDefs\":[{\"hash\":null,\"url\":\"http://www.aboutads.info/choices\",\"_key\":\"2d32f1900041\",\"_type\":\"link\",\"type\":\"external\",\"label\":null}],\"style\":\"body\",\"listItem\":\"bullet\",\"level\":1,\"_key\":\"7de7602d4400\"},{\"_key\":\"04eb657a32ae\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"Network Advertising Initiative\",\"_key\":\"2ee44a2513c3\"}],\"markDefs\":[],\"style\":\"body\",\"listItem\":\"bullet\",\"level\":1},{\"children\":[{\"_type\":\"span\",\"marks\":[\"c038529a3445\"],\"text\":\"European Interactive Digital Advertising Alliance\",\"_key\":\"da9e208f0d17\"},{\"_type\":\"span\",\"marks\":[],\"text\":\" (“EDAA”)\",\"_key\":\"a68f21c03617\"}],\"markDefs\":[{\"url\":\"http://www.youronlinechoices.eu/\",\"_key\":\"c038529a3445\",\"_type\":\"link\",\"type\":\"external\",\"label\":null,\"hash\":null}],\"style\":\"body\",\"listItem\":\"bullet\",\"level\":1,\"_key\":\"2cdbdb3dc223\",\"_type\":\"block\"},{\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"To opt out of advertising solutions that tailor ads shown within mobile apps based on your likely interests please either:\",\"_key\":\"137fa13daeb1\"}],\"markDefs\":[],\"style\":\"body\",\"level\":null,\"_key\":\"85e5664ec8f2\",\"_type\":\"block\"},{\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"Set the preference on your mobile device to limit ad tracking, or\",\"_key\":\"f83fb942e7ba\"}],\"markDefs\":[],\"style\":\"body\",\"listItem\":\"bullet\",\"level\":1,\"_key\":\"dc73f132c2b3\",\"_type\":\"block\"},{\"_type\":\"block\",\"children\":[{\"_key\":\"73be6a936fef\",\"_type\":\"span\",\"marks\":[],\"text\":\"Download the DAA’s AppChoices app\"}],\"markDefs\":[],\"style\":\"body\",\"listItem\":\"bullet\",\"level\":1,\"_key\":\"d09ab5717be0\"},{\"style\":\"body\",\"level\":null,\"_key\":\"2b30cd9036b7\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"Please also review the privacy policies on the website and mobile apps that you use because they may offer additional privacy choices.\",\"_key\":\"8049c53330b4\"}],\"markDefs\":[]},{\"level\":null,\"_key\":\"fc2f7dff4709\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"What rights do I have regarding my personal information?\",\"_key\":\"2ebf300156a5\"}],\"markDefs\":[],\"style\":\"title6\",\"tagName\":\"h4\"},{\"style\":\"body\",\"level\":null,\"_key\":\"676fd9130a50\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"Under the law of some jurisdictions, you have certain rights with respect to your personal information. You may have the right to ask for a copy of your personal information; to correct, delete, or restrict (stop any active) processing of your personal information; and to obtain the personal information you provide to us for a contract or with your consent in a structured, machine-readable format, and to ask us to port this information to another controller. You may be entitled to additional rights based on applicable data privacy laws in your jurisdiction.\",\"_key\":\"9fb90925462a\"}],\"markDefs\":[]},{\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"These rights may be limited, for example, if fulfilling your request would reveal personal information about another person, or if you ask us to delete information which we are required by law to keep or which we need to defend claims against us. In some cases, we may also need you to provide us with additional information, which may include personal information, if necessary to verify your identity and the nature of your request. To exercise any of these rights, you can get in touch with us using the details set out below. You may also be able to access, correct, or delete some of your personal information by logging into your account.\",\"_key\":\"1dacc9301f67\"}],\"markDefs\":[],\"style\":\"body\",\"level\":null,\"_key\":\"ebd5153e96d4\",\"_type\":\"block\"},{\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"In addition to these rights, see the “Additional US State Privacy Rights” section and the “EU Data Subject Rights” section further below for more information about rights you may be entitled to.\",\"_key\":\"9d526beecaa3\"}],\"markDefs\":[],\"style\":\"body\",\"level\":null,\"_key\":\"666ba447df96\",\"_type\":\"block\"},{\"markDefs\":[],\"style\":\"title6\",\"level\":null,\"_key\":\"c179e2630fa9\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"Withdrawing consent or otherwise objecting to direct marketing\",\"_key\":\"038401ebca41\"}],\"tagName\":\"h4\"},{\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"Frame.io and companies we hire to help market our Services on our behalf may use your information to provide you with information and offers related to Frame.io.\",\"_key\":\"1b756fda6c65\"}],\"markDefs\":[],\"style\":\"body\",\"level\":null,\"_key\":\"275f673cf5d6\",\"_type\":\"block\"},{\"level\":null,\"_key\":\"aef840dd1ca4\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"Where we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your information for other purposes, such as those set out above. In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests. You have an absolute right to opt out of direct marketing, or profiling we carry out for direct marketing, at any time by:\",\"_key\":\"4ef64714766f\"}],\"markDefs\":[],\"style\":\"body\"},{\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"updating your preferences in your specific website or app accounts;\",\"_key\":\"a97b41fcdb74\"}],\"markDefs\":[],\"style\":\"body\",\"listItem\":\"bullet\",\"level\":1,\"_key\":\"6247420bafea\"},{\"_key\":\"52202d0363a2\",\"_type\":\"block\",\"children\":[{\"text\":\"clicking on the unsubscribe link in the email footer;\",\"_key\":\"4b4545f258c8\",\"_type\":\"span\",\"marks\":[]}],\"markDefs\":[],\"style\":\"body\",\"listItem\":\"bullet\",\"level\":1},{\"markDefs\":[],\"style\":\"body\",\"listItem\":\"bullet\",\"level\":1,\"_key\":\"5fdd9b91311b\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"connecting with us through our online support chat; or\",\"_key\":\"3c834d5157e1\"}]},{\"_key\":\"81e06902c8e8\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"contacting us using the details provided at the end of this privacy policy.\",\"_key\":\"24335d8f7e14\"}],\"markDefs\":[],\"style\":\"body\",\"listItem\":\"bullet\",\"level\":1},{\"style\":\"title6\",\"level\":null,\"_key\":\"c91b2ab57724\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"Data Security and Retention\",\"_key\":\"945ca64d222f\"}],\"markDefs\":[],\"tagName\":\"h4\"},{\"_key\":\"4d510b6f2319\",\"_type\":\"block\",\"children\":[{\"_key\":\"08da269c7663\",\"_type\":\"span\",\"marks\":[],\"text\":\"We seek to protect your personal information from unauthorized access, use, and disclosure using appropriate physical, technical, organizational, and administrative security measures based on the type of personal information and how we are processing that data. You should also help protect your data by appropriately selecting and protecting your password and/or other sign-on mechanisms; limiting access to your computer or device and browser; and signing off after you have finished accessing your account. Although we work to protect the security of your account and other data that we hold in our records, please be aware that no method of transmitting data over the internet or storing data is completely secure.\"}],\"markDefs\":[],\"style\":\"body\",\"level\":null},{\"_key\":\"d8d7ff6ba1ac\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"We retain personal information about you for as long as you have an open account with us or as otherwise necessary to provide you with our Services. When you close your account, we begin deleting certain personal information that we no longer have a business reason to retain. In some cases, we retain personal information for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule, or regulation.\",\"_key\":\"1ee739dc4b76\"}],\"markDefs\":[],\"style\":\"body\",\"level\":null},{\"level\":null,\"_key\":\"1ac5a1366e14\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"Personal information of Children\",\"_key\":\"46d02c8426cb\"}],\"markDefs\":[],\"style\":\"title6\",\"tagName\":\"h4\"},{\"level\":null,\"_key\":\"ffc0140b98fe\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"As noted in the Terms of Service, we do not knowingly collect or solicit personal information about children under 13 years of age and our Services are not intended for minors under the age of 13. If you are a child under the age of 13, please do not attempt to register for or otherwise use the Services or send us any personal information. If we learn we have collected personal information from a child under 13 years of age, we will delete that information as quickly as possible. If you believe that a child under 13 years of age may have provided personal information to us, please contact us at \",\"_key\":\"1fe054ad6afb\"},{\"text\":\"support@frame.io\",\"_key\":\"0f4b93c4baa2\",\"_type\":\"span\",\"marks\":[\"96fec1dbfd54\"]},{\"_key\":\"d6e4bade2b87\",\"_type\":\"span\",\"marks\":[],\"text\":\".\"}],\"markDefs\":[{\"hash\":null,\"url\":\"support@frame.io\",\"_key\":\"96fec1dbfd54\",\"_type\":\"mailTo\",\"type\":null,\"label\":null}],\"style\":\"body\"},{\"_key\":\"7487892642d9\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"Additional US State Privacy Rights\",\"_key\":\"63fc56c5f414\"}],\"markDefs\":[],\"style\":\"title6\",\"level\":null,\"tagName\":\"h4\"},{\"_type\":\"block\",\"children\":[{\"_key\":\"02b2bf8c4713\",\"_type\":\"span\",\"marks\":[],\"text\":\"Some states in the US have passed state-specific privacy laws. This section supplements our privacy policy by explaining your privacy rights if you are a resident in one of these states, provides certain mandated disclosures about our treatment of personal information, and includes:\"}],\"markDefs\":[],\"style\":\"body\",\"level\":null,\"_key\":\"8dd64eb64a21\"},{\"listItem\":\"bullet\",\"level\":1,\"_key\":\"b7a51b4257b4\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"Colorado, Connecticut, Utah and Virginia specific disclosures and rights\",\"_key\":\"9218360f5526\"}],\"markDefs\":[],\"style\":\"body\"},{\"listItem\":\"bullet\",\"level\":1,\"_key\":\"0e0fa91a43c2\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"California specific disclosures and rights\",\"_key\":\"76c70af184b2\"}],\"markDefs\":[],\"style\":\"body\"},{\"_key\":\"cc62c9c28345\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"Opt-outs for sale or sharing of personal information\",\"_key\":\"46ed2a27d8b4\"}],\"markDefs\":[],\"style\":\"body\",\"listItem\":\"bullet\",\"level\":1},{\"style\":\"body\",\"listItem\":\"bullet\",\"level\":1,\"_key\":\"371bdef97866\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"Metrics on consumers exercising their rights\",\"_key\":\"048e45adea50\"}],\"markDefs\":[]},{\"style\":\"title6\",\"level\":null,\"_key\":\"784270b1b72d\",\"_type\":\"block\",\"children\":[{\"text\":\"Colorado, Connecticut, Utah, and Virginia:\",\"_key\":\"37149601d0ed\",\"_type\":\"span\",\"marks\":[]}],\"markDefs\":[],\"tagName\":\"h4\"},{\"children\":[{\"marks\":[],\"text\":\"If you are a resident of Colorado, Connecticut, Utah, or Virginia, we have certain obligations, and you have certain rights with respect to your personal information, including:\",\"_key\":\"7fffc024b8af\",\"_type\":\"span\"}],\"markDefs\":[],\"style\":\"body\",\"level\":null,\"_key\":\"12186a1edaa5\",\"_type\":\"block\"},{\"listItem\":\"bullet\",\"level\":1,\"_key\":\"b2de17f5268f\",\"_type\":\"block\",\"children\":[{\"marks\":[],\"text\":\"Right to confirm whether the controller is processing the consumer’s personal information and the right to access such information;\",\"_key\":\"9ba7eb735420\",\"_type\":\"span\"}],\"markDefs\":[],\"style\":\"body\"},{\"style\":\"body\",\"listItem\":\"bullet\",\"level\":1,\"_key\":\"2632a339dbfd\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"Right to correct inaccuracies in personal information;\",\"_key\":\"7b37492bd5fd\"}],\"markDefs\":[]},{\"listItem\":\"bullet\",\"level\":1,\"_key\":\"7ea2640d4862\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"Right to delete personal information;\",\"_key\":\"f905dae72858\"}],\"markDefs\":[],\"style\":\"body\"},{\"children\":[{\"marks\":[],\"text\":\"Right of data portability;\",\"_key\":\"1a1186442336\",\"_type\":\"span\"}],\"markDefs\":[],\"style\":\"body\",\"listItem\":\"bullet\",\"level\":1,\"_key\":\"0de82dddd25d\",\"_type\":\"block\"},{\"children\":[{\"text\":\"Right to opt out from targeted advertising; and\",\"_key\":\"597609ae5e71\",\"_type\":\"span\",\"marks\":[]}],\"markDefs\":[],\"style\":\"body\",\"listItem\":\"bullet\",\"level\":1,\"_key\":\"77b5b17d8988\",\"_type\":\"block\"},{\"level\":1,\"_key\":\"8067a836f76b\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"Right to opt out from the sale of personal information.\",\"_key\":\"2d934a6b151e\"}],\"markDefs\":[],\"style\":\"body\",\"listItem\":\"bullet\"},{\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"In certain states, you also have the right to opt out from profiling in furtherance of decisions that produce legal or similarly significant effects on the consumer (such as Virginia, Colorado, and Connecticut) and appeal a decision regarding a request to exercise your rights.\",\"_key\":\"b10a35444451\"}],\"markDefs\":[],\"style\":\"body\",\"level\":null,\"_key\":\"5ad3aed47455\"},{\"_key\":\"480eb580a948\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"If you wish to exercise one or more of these rights, please review the “What rights do I have regarding my personal information?” section above. If you would like to opt out of targeted advertising or the selling or sharing of personal information, please see the instructions below.\",\"_key\":\"0fc162347316\"}],\"markDefs\":[],\"style\":\"body\",\"level\":null},{\"style\":\"title6\",\"level\":null,\"_key\":\"fa72f057cdf6\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"California\",\"_key\":\"0e657e1cc0f1\"}],\"markDefs\":[],\"tagName\":\"h4\"},{\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"The California Consumer Privacy Act of 2018 (as amended by the California Privacy Rights Act of 2021) (“CCPA”) requires us to provide California consumers with some additional information related to how Frame.io collects, uses, retains, and discloses personal information as well as describe additional rights, which are summarized below.\",\"_key\":\"ae83019468b3\"}],\"markDefs\":[],\"style\":\"body\",\"level\":null,\"_key\":\"7432940614d6\",\"_type\":\"block\"},{\"style\":\"title6\",\"level\":null,\"_key\":\"12f14c7d99a5\",\"_type\":\"block\",\"children\":[{\"marks\":[],\"text\":\"California Privacy Policy Disclosures\",\"_key\":\"f5479652c701\",\"_type\":\"span\"}],\"markDefs\":[],\"tagName\":\"h4\"},{\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"We collect, use, disclose, sell, share, and retain personal information as further described in this Privacy Policy and summarized below.\",\"_key\":\"9662880bf15a\"}],\"markDefs\":[],\"style\":\"body\",\"level\":null,\"_key\":\"c42bf533edfb\"},{\"level\":null,\"_key\":\"850c848c92c4\",\"_type\":\"block\",\"children\":[{\"marks\":[],\"text\":\"Personal information We Collect:\",\"_key\":\"7cb9c2b7dde8\",\"_type\":\"span\"}],\"markDefs\":[],\"style\":\"title6\",\"tagName\":\"h4\"},{\"level\":null,\"_key\":\"7d1f1ecd84b4\",\"_type\":\"block\",\"children\":[{\"marks\":[],\"text\":\"In the preceding 12 months, we have collected the categories of personal information described above in the section “Categories of Personal information.”\",\"_key\":\"2985fc1c78b5\",\"_type\":\"span\"}],\"markDefs\":[],\"style\":\"body\"},{\"_type\":\"block\",\"children\":[{\"text\":\"Sources of Personal information We Collect\",\"_key\":\"5238f107df70\",\"_type\":\"span\",\"marks\":[]}],\"markDefs\":[],\"style\":\"title6\",\"level\":null,\"_key\":\"441c7941a5ca\",\"tagName\":\"h4\"},{\"level\":null,\"_key\":\"ef0e245544e9\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"The “Categories of Sources of Personal information” section above details the sources of personal information that we collect from you.\",\"_key\":\"aede1f8b8f7b\"}],\"markDefs\":[],\"style\":\"body\"},{\"_key\":\"0a8505544046\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"Business or Commercial Purposes for Collecting Personal information\",\"_key\":\"d5df558b22de\"}],\"markDefs\":[],\"style\":\"title6\",\"level\":null,\"tagName\":\"h4\"},{\"markDefs\":[],\"style\":\"body\",\"level\":null,\"_key\":\"bbd7f7c3bf28\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"The “Our Business or Commercial Purposes for Collecting Personal information” section above details the business or commercial purposes for collecting personal information from you.\",\"_key\":\"7df5fbb2851b\"}]},{\"level\":null,\"_key\":\"28395c302b4a\",\"_type\":\"block\",\"children\":[{\"_type\":\"span\",\"marks\":[],\"text\":\"Categories of Personal information Sold or Shared in the Preceding 12 Months:\",\"_key\":\"0aca69a74e62\"}],\"markDefs\":[],\"style\":\"title6\",\"tagName\":\"h4\"},{\"level\":null,\"_key\":\"355ed6e8134d\",\"_type\":\"block.table\",\"markdownString\":\"| Categories of Personal information Sold or Shared | Categories of Third-Party Recipients | Purpose for Disclosure |\\n| -------- | -------- | -------- |\\n| - Identifiers and contact information | Social media platforms advertisers; ad agencies; advertising networks and platforms; advertising related technology providers | Cross-context behavioral advertising |\\n| - Commercial and transactional information | | |\\n| - Analytics or other electronic network activity | | |\\n| - Inferred information | | |\",\"children\":null,\"markDefs\":[{}],\"style\":null}],\"lockupOptions\":{\"name\":\"all\",\"columns\":\"10\",\"textWrap\":\"balance\",\"alignment\":\"left\"}},\"children\":[\"$\",\"div\",null,{\"className\":\"RichTextDocument_container__8FA4t global_grid__4e_JW\",\"children\":[\"$\",\"$L3a\",null,{\"className\":\"RichTextDocument_content__IzMk7\",\"value\":\"$1f2\",\"lockupOptions\":\"$5b3\"}]}]}]\n"])</script><script>self.__next_f.push([1,""])</script></body></html>

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