CINXE.COM
Customer Experience Summit
About
The Customer Experience Summit is dedicated to insights and strategies for optimizing customer interactions. The Customer Experience Summit covers topics such as: Distinctions between customer experience and customer success, CX metrics beyond NPS and CSAT, Understanding customer expectations, Building a customer-centric culture and CX dream team, Using predictive analytics for proactive CX processes, Maximizing CX team performance through data-driven decision-making, Enhancing onboarding through cross-functional collaboration, Transforming customer service teams into CX engines, Integrating online and offline touchpoints for omni-channel experience, Empathy mapping and journey mapping for CX design
Profile Details
The Customer Experience Summit is dedicated to insights and strategies for optimizing customer interactions.
The Customer Experience Summit covers topics such as:
- Distinctions between customer experience and customer success
- CX metrics beyond NPS and CSAT
- Understanding customer expectations
- Building a customer-centric culture and CX dream team
- Using predictive analytics for proactive CX processes
- Maximizing CX team performance through data-driven decision-making
- Enhancing onboarding through cross-functional collaboration
- Transforming customer service teams into CX engines
- Integrating online and offline touchpoints for omni-channel experience
- Empathy mapping and journey mapping for CX design
The Customer Experience Summit will be held on 10 Jul 2024.
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