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class="article__body markdown" itemprop="articleBody"> <p dir="ltr"><strong>未经请求的密码重置电子邮件 </strong></p><p dir="ltr">如果您收到未经请求的密码重置电子邮件,请不要点击链接或回复,因为这可能是试图访问您的账户。请联系我们的<strong><a href="mailto:customerservice@springernature.com">客户服务团队</a></strong>并提供所有相关的通信详情,以便我们调查此事。 </p><p dir="ltr"><br></p><p dir="ltr"><strong>个人数据电子邮件</strong> </p><p dir="ltr">请注意,我们绝不会通过电子邮件或电话联系客户,要求他们提供个人数据,例如出生日期、银行账户信息国民保险号码。</p><p dir="ltr"><br></p><p dir="ltr">如果您收到来自 Springer Nature 的此类性质的通信,请不要回复所要求的任何信息,而是通过联系我们的<strong><a href="mailto:customerservice@springernature.com">客户服务团队</a></strong>告知我们通信的所有相关详细信息,以便我们进一步的调查此事。</p><p dir="ltr"><br></p><p dir="ltr">但是,作为客户验证检查的一部分,我们有时可能会要求您确认您的出生日期。该电子邮件将来自我们专门的客户数据验证团队,他们使用电子邮件地址为 <em>cssl@springernature.com</em>。</p><p><br></p><p dir="ltr">有关更多信息,请参阅我们关于<strong><a href="https://www.springernature.com/gp/info/impersonating-spam-email" rel="noreferrer" target="_blank">网络钓鱼和欺骗性电子邮件</a></strong>的相关页面。</p><p dir="ltr"><br></p><p dir="ltr">请<strong>注意</strong>,我们知道有些作者收到了要求支付稿费的诈骗邮件。如果您对此表示不确定,请随时与我们联系来核对这些信息。 请发送邮件至 <a href="mailto:customerservice@springernature.com"><strong>customerservice@springernature.com</strong></a> 并附上任何您表示怀疑的通信内同容。</p> </div> </article> <footer class="article-footer clearfix"> <p class="article-vote" id="voting-container" data-user-id="" data-article-id="6000210497" data-language="zh-CN"> 此回答是否有所帮助?<span data-href="/zh-CN/support/solutions/articles/6000210497/thumbs_up" class="vote-up a-link" id="article_thumbs_up" data-remote="true" data-method="put" data-update="#voting-container" data-user-id="" data-article-id="6000210497" data-language="zh-CN" data-update-with-message="很高兴对你有所帮助。谢谢反馈。"> 是</span><span class="vote-down-container"><span data-href="/zh-CN/support/solutions/articles/6000210497/thumbs_down" class="vote-down a-link" id="article_thumbs_down" data-remote="true" data-method="put" data-update="#vote-feedback-form" data-user-id="" data-article-id="6000210497" 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