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BIGLOBE ID・パスワード:BIGLOBE会員サポート

<!DOCTYPE html> <html lang="ja"> <head> <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="viewport" content="width=device-width, initial-scale=1.0"> <title>BIGLOBE ID・パスワード:BIGLOBE会員サポート</title> <meta name="keywords" content="パスワード関連,ユーザID忘れ,パスワード忘れ,パスワードの変更,ユーザID,パスワード,忘れ,変更,管理"> <meta name="description" content="ユーザIDやパスワードを忘れた場合の手続き方法をご案内"> <link rel="canonical" href="https://support.biglobe.ne.jp/jimu/idpw/"> <link rel="apple-touch-icon" sizes="180x180" href="/v3/image/favicons/apple-touch-icon.png"> <link rel="icon" type="image/png" sizes="32x32" href="/v3/image/favicons/favicon-32x32.png"> <link rel="icon" type="image/png" sizes="16x16" href="/v3/image/favicons/favicon-16x16.png"> <link rel="manifest" href="/v3/image/favicons/manifest.json"> <link rel="mask-icon" href="/v3/image/favicons/safari-pinned-tab.svg" color="#3a77ce"> <meta name="theme-color" content="#3a77ce"> <meta name="msapplication-config" content="/v3/image/favicons/browserconfig.xml"> <link rel="stylesheet" href="/v3/css/common.css"> <link rel="stylesheet" href="/v3/css/support/common.css"> <link rel="stylesheet" href="/v3/css/support/jimu/idpw/index.css"> <script src="/v3/js/libs/jquery-3.5.1.min.js" charset="utf-8"></script> </head> <body> <!--ヘッダーここから--> <div id="v3-header"> <div class="c-v3-header--page-support"> <!-- I-SEARCH_EXCEPT_TAG_START --> <header> <div class="c-v3-header"> <div class="c-v3-header__top"> <div class="c-v3-header__logo"> <div class="c-v3-header__logo__biglobe"> <a href="/?cl=head_logo"> <img src="/v3/image/header/biglobe_support.svg" alt="BIGLOBE 会員サポート" class="c-v3-header__logo__biglobe__img"> </a> </div></div><ul class="c-v3-header__out"> <li><a href="https://join.biglobe.ne.jp/campaign/?cl=head_utility_campaign" class="c-v3-header__out-link">お得な情報</a></li> <li><a href="https://www.biglobe.ne.jp/?cl=head_utility_portal" target="_blank" class="c-v3-header__out-link">BIGLOBE トップ</a></li> <li><a href="https://mypage.sso.biglobe.ne.jp/?cl=head_utility_mypage" target="_blank" class="c-v3-header__mypage">マイページ</a></li> </ul> <a href="" class="c-v3-header__nav-trigger" data-header-nav-trigger> <div class="c-v3-header__nav-trigger__icon"></div> </a> </div><nav class="c-v3-header__nav" data-header-nav> <ul class="c-v3-header__nav1"> <li class="c-v3-header__nav1__item c-v3-header__nav1__item--ftth"> <a href="https://join.biglobe.ne.jp/ftth/?cl=head_ftth" class="c-v3-header__nav1-title-container"> <span class="c-v3-header__nav1-title c-v3-header__nav1-title--ftth">光回線</span> <span class="c-v3-header__nav1-arrow-clickable" data-header-nav1-arrow><span class="c-v3-header__nav1-arrow c-v3-header__nav1-arrow--ftth"></span></span> </a> <div class="c-v3-header__nav2-container c-v3-header__nav2-container--ftth"> <ul class="c-v3-header__nav2"> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--ftth c-v3-header__nav2-item--link" data-header-nav2-trigger> <a href="https://join.biglobe.ne.jp/ftth/hikari/?cl=head_ftth_hikari" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--ftth c-v3-header__nav2-title-container--link" data-header-nav2-link data-current="(join.biglobe.ne.jp|localhost:[0-9]*)/ftth/hikari/"> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--ftth c-v3-header__nav2-title--link"> ビッグローブ光</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--has-nav3 c-v3-header__nav2-arrow--has-nav3--ftth" data-header-nav2-arrow="trigger"></span> </a> <ul class="c-v3-header__nav3 c-v3-header__nav3--ftth"> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--ftth"> <a href="https://join.biglobe.ne.jp/ftth/hikari/?cl=hikari_navi_top" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--ftth"> <span class="c-v3-header__nav3-title">TOP</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--ftth"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--ftth"> <a href="https://join.biglobe.ne.jp/ftth/hikari/price/?cl=hikari_navi_price" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--ftth"> <span class="c-v3-header__nav3-title">料金</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--ftth"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--ftth"> <a href="https://join.biglobe.ne.jp/ftth/hikari/campaign/?cl=hikari_navi_campaign" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--ftth"> <span class="c-v3-header__nav3-title">キャンペーン</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--ftth"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--ftth"> <a href="https://join.biglobe.ne.jp/ftth/hikari/option/?cl=hikari_navi_option" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--ftth"> <span class="c-v3-header__nav3-title">オプション</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--ftth"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--ftth"> <a href="https://join.biglobe.ne.jp/ftth/hikari/area.html?cl=hikari_navi_area" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--ftth"> <span class="c-v3-header__nav3-title">エリア</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--ftth"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--ftth"> <a href="https://join.biglobe.ne.jp/ftth/hikari/connect.html?cl=hikari_navi_connect" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--ftth"> <span class="c-v3-header__nav3-title">ご利用までの流れ</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--ftth"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--ftth"> <a href="https://join.biglobe.ne.jp/ftth/hikari/guide/?cl=hikari_navi_guide" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--ftth"> <span class="c-v3-header__nav3-title">光回線ガイド</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--ftth"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--ftth"> <a href="https://join.biglobe.ne.jp/ftth/hikari/faq/?cl=hikari_navi_faq" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--ftth"> <span class="c-v3-header__nav3-title">よくある質問</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--ftth"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--ftth"> <a href="https://join.biglobe.ne.jp/ftth/hikari/join.html?cl=hikari_navi_join" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--ftth"> <span class="c-v3-header__nav3-title">お申し込み</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--ftth"></span> </a> </li> </ul> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--ftth c-v3-header__nav2-item--link" data-header-nav2-trigger> <a href="https://join.biglobe.ne.jp/ftth/one/?cl=head_ftth_one" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--ftth c-v3-header__nav2-title-container--link" data-header-nav2-link data-current="(join.biglobe.ne.jp|localhost:[0-9]*)/ftth/one/"> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--ftth c-v3-header__nav2-title--link"> auひかり</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--has-nav3 c-v3-header__nav2-arrow--has-nav3--ftth" data-header-nav2-arrow="trigger"></span> </a> <ul class="c-v3-header__nav3 c-v3-header__nav3--ftth"> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--ftth"> <a href="https://join.biglobe.ne.jp/ftth/one/?cl=au_navi_top" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--ftth"> <span class="c-v3-header__nav3-title">TOP</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--ftth"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--ftth"> <a href="https://join.biglobe.ne.jp/ftth/one/charge.html?cl=au_navi_charge" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--ftth"> <span class="c-v3-header__nav3-title">料金</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--ftth"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--ftth"> <a href="https://join.biglobe.ne.jp/ftth/one/area.html?cl=au_navi_area" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--ftth"> <span class="c-v3-header__nav3-title">エリア・プラン</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--ftth"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--ftth"> <a href="https://join.biglobe.ne.jp/ftth/one/campaign.html?cl=au_navi_campaign" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--ftth"> <span class="c-v3-header__nav3-title">キャンペーン</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--ftth"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--ftth"> <a href="https://join.biglobe.ne.jp/ftth/one/option.html?cl=au_navi_option" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--ftth"> <span class="c-v3-header__nav3-title">オプション</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--ftth"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--ftth"> <a href="https://join.biglobe.ne.jp/ftth/one/connect.html?cl=au_navi_service" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--ftth"> <span class="c-v3-header__nav3-title">ご利用までの流れ</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--ftth"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--ftth"> <a href="https://join.biglobe.ne.jp/ftth/one/faq.html?cl=au_navi_service" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--ftth"> <span class="c-v3-header__nav3-title">よくあるお問い合わせ</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--ftth"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--ftth"> <a href="https://join.biglobe.ne.jp/ftth/one/join.html?cl=au_navi_join" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--ftth"> <span class="c-v3-header__nav3-title">お申し込み</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--ftth"></span> </a> </li> </ul> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--ftth c-v3-header__nav2-item--link" > <a href="https://join.biglobe.ne.jp/ftth/flets/?cl=head_ftth_flets" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--ftth c-v3-header__nav2-title-container--link" data-header-nav2-link data-current="(join.biglobe.ne.jp|localhost:[0-9]*)/ftth/flets/"> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--ftth c-v3-header__nav2-title--link"> フレッツ光</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--ftth" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--ftth c-v3-header__nav2-item--link" > <a href="https://join.biglobe.ne.jp/ftth/?cl=head_ftth#eo_hikari" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--ftth c-v3-header__nav2-title-container--link" data-header-nav2-link> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--ftth c-v3-header__nav2-title--link"> その他サービス</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--ftth" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--ftth c-v3-header__nav2-item--link c-v3-header__nav2-item--link--bl" > <a href="https://join.biglobe.ne.jp/admission/kohen.html?cl=head_ftth_cource-change" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--ftth c-v3-header__nav2-title-container--link" data-header-nav2-link data-current="(join.biglobe.ne.jp|localhost:[0-9]*)/admission/kohen(.html|/)"> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--ftth c-v3-header__nav2-title--link"> コース変更</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--ftth" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--ftth c-v3-header__nav2-item--link c-v3-header__nav2-item--link--bl" > <a href="/hikkosi/?cl=head_ftth_move" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--ftth c-v3-header__nav2-title-container--link" data-header-nav2-link> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--ftth c-v3-header__nav2-title--link"> 引越しナビ</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--ftth" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--ftth c-v3-header__nav2-item--link c-v3-header__nav2-item--link--last c-v3-header__nav2-item--link--bl" > <a href="https://join.biglobe.ne.jp/electricity/?utm_source=b-hikari&amp;utm_medium=other&amp;utm_campaign=denki&amp;cl=head_ftth_electricity" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--ftth c-v3-header__nav2-title-container--link" data-header-nav2-link target="_blank"> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--ftth c-v3-header__nav2-title--link"> BIGLOBEでんき</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--ftth" data-header-nav2-arrow="link"></span> </a> </li> </ul> </div> </li> <li class="c-v3-header__nav1__item c-v3-header__nav1__item--wimax"> <a href="https://join.biglobe.ne.jp/mobile/wimax/5g/?cl=head_wimax" class="c-v3-header__nav1-title-container"> <span class="c-v3-header__nav1-title c-v3-header__nav1-title--wimax">WiMAX</span> <span class="c-v3-header__nav1-arrow-clickable" data-header-nav1-arrow><span class="c-v3-header__nav1-arrow c-v3-header__nav1-arrow--wimax"></span></span> </a> <div class="c-v3-header__nav2-container c-v3-header__nav2-container--wimax"> <ul class="c-v3-header__nav2"> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--wimax c-v3-header__nav2-item--link" > <a href="https://join.biglobe.ne.jp/mobile/wimax/5g/?cl=head_wimax_top" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--wimax c-v3-header__nav2-title-container--link" data-header-nav2-link> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--wimax c-v3-header__nav2-title--link"> TOP</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--wimax" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--wimax c-v3-header__nav2-item--link" > <a href="https://join.biglobe.ne.jp/mobile/wimax/5g/price/?cl=head_wimax_price" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--wimax c-v3-header__nav2-title-container--link" data-header-nav2-link> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--wimax c-v3-header__nav2-title--link"> プラン料金・特典</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--wimax" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--wimax c-v3-header__nav2-item--link" > <a href="https://join.biglobe.ne.jp/mobile/wimax/5g/device/?cl=head_wimax_router" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--wimax c-v3-header__nav2-title-container--link" data-header-nav2-link> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--wimax c-v3-header__nav2-title--link"> データ端末</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--wimax" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--wimax c-v3-header__nav2-item--link" > <a href="https://join.biglobe.ne.jp/mobile/wimax/5g/speed/?cl=head_wimax_speed" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--wimax c-v3-header__nav2-title-container--link" data-header-nav2-link> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--wimax c-v3-header__nav2-title--link"> 通信速度・速度制限</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--wimax" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--wimax c-v3-header__nav2-item--link" > <a href="https://join.biglobe.ne.jp/mobile/wimax/5g/area/?cl=head_wimax_area" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--wimax c-v3-header__nav2-title-container--link" data-header-nav2-link> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--wimax c-v3-header__nav2-title--link"> サービスエリア</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--wimax" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--wimax c-v3-header__nav2-item--link" > <a href="https://join.biglobe.ne.jp/mobile/wimax/5g/?cl=head_wimax_connect#connect" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--wimax c-v3-header__nav2-title-container--link" data-header-nav2-link> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--wimax c-v3-header__nav2-title--link"> ご利用までの流れ</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--wimax" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--wimax c-v3-header__nav2-item--link" > <a href="https://join.biglobe.ne.jp/mobile/wimax/5g/faq/?cl=head_wimax_faq" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--wimax c-v3-header__nav2-title-container--link" data-header-nav2-link> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--wimax c-v3-header__nav2-title--link"> よくある質問</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--wimax" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--wimax c-v3-header__nav2-item--link" > <a href="https://join.biglobe.ne.jp/mobile/wimax/5g/guide/?cl=head_wimax_guide" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--wimax c-v3-header__nav2-title-container--link" data-header-nav2-link> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--wimax c-v3-header__nav2-title--link"> お役立ち情報</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--wimax" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--wimax c-v3-header__nav2-item--link c-v3-header__nav2-item--link--last" > <a href="https://join.biglobe.ne.jp/mobile/wimax/5g/trouble/?cl=head_wimax_trouble" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--wimax c-v3-header__nav2-title-container--link" data-header-nav2-link> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--wimax c-v3-header__nav2-title--link"> 故障・トラブル</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--wimax" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--wimax c-v3-header__nav2-item--offer" > <a href="https://join.biglobe.ne.jp/mobile/wimax/5g/offer_open.html?cl=head_wimax_cv" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--wimax c-v3-header__nav2-title-container--offer" data-header-nav2-link> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--wimax c-v3-header__nav2-title--offer"> お申し込み</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--offer c-v3-header__nav2-arrow--offer--wimax" data-header-nav2-arrow="link"></span> </a> </li> <div class="c-v3-header__nav2-item c-v3-header__nav2-item--tel c-v3-header__nav2-item--tel-wimax"> <a href="tel:0120985962"><img src="/v3/image/header/tel_wimax.svg" alt="0120-985-962"></a> </div> </ul> </div> </li> <li class="c-v3-header__nav1__item c-v3-header__nav1__item--mobile"> <a href="https://join.biglobe.ne.jp/mobile/?cl=head_mobile" class="c-v3-header__nav1-title-container"> <span class="c-v3-header__nav1-title c-v3-header__nav1-title--mobile">格安SIM/スマホ</span> <span class="c-v3-header__nav1-arrow-clickable" data-header-nav1-arrow><span class="c-v3-header__nav1-arrow c-v3-header__nav1-arrow--mobile"></span></span> </a> <div class="c-v3-header__nav2-container c-v3-header__nav2-container--mobile"> <ul class="c-v3-header__nav2"> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--mobile c-v3-header__nav2-item--link" > <a href="https://join.biglobe.ne.jp/mobile/?cl=head_mobile_top" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--mobile c-v3-header__nav2-title-container--link" data-header-nav2-link data-current="(join.biglobe.ne.jp|localhost:[0-9]*)/mobile/$"> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--mobile c-v3-header__nav2-title--link"> トップ</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--mobile" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--mobile c-v3-header__nav2-item--link" data-header-nav2-trigger> <a href="https://join.biglobe.ne.jp/mobile/plan/?cl=head_mobile_plan" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--mobile c-v3-header__nav2-title-container--link" data-header-nav2-link data-current="(join.biglobe.ne.jp|localhost:[0-9]*)/mobile/plan/"> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--mobile c-v3-header__nav2-title--link"> 料金プラン</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--has-nav3 c-v3-header__nav2-arrow--has-nav3--mobile" data-header-nav2-arrow="trigger"></span> </a> <ul class="c-v3-header__nav3 c-v3-header__nav3--mobile"> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--mobile"> <a href="https://join.biglobe.ne.jp/mobile/plan/?cl=head_mobile_plan_list" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--mobile"> <span class="c-v3-header__nav3-title">料金プラン</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--mobile"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--mobile"> <a href="https://join.biglobe.ne.jp/mobile/plan/family/?cl=head_mobile_family" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--mobile"> <span class="c-v3-header__nav3-title">BIGLOBE家族割</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--mobile"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--mobile"> <a href="https://join.biglobe.ne.jp/mobile/plan/share-sim/?cl=head_mobile_share-sim" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--mobile"> <span class="c-v3-header__nav3-title">シェアSIM</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--mobile"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--mobile"> <a href="https://join.biglobe.ne.jp/mobile/plan/navigator/?cl=head_mobile_navigator" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--mobile"> <span class="c-v3-header__nav3-title">ぴったりプラン診断</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--mobile"></span> </a> </li> </ul> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--mobile c-v3-header__nav2-item--link" data-header-nav2-trigger> <a href="https://join.biglobe.ne.jp/mobile/device/?cl=head_mobile_device" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--mobile c-v3-header__nav2-title-container--link" data-header-nav2-link data-current="(join.biglobe.ne.jp|localhost:[0-9]*)/mobile/(device/(?!compatibility.html)|iphone/)"> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--mobile c-v3-header__nav2-title--link"> 端末</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--has-nav3 c-v3-header__nav2-arrow--has-nav3--mobile" data-header-nav2-arrow="trigger"></span> </a> <ul class="c-v3-header__nav3 c-v3-header__nav3--mobile"> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--mobile"> <a href="https://join.biglobe.ne.jp/mobile/device/?cl=head_mobile_device" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--mobile"> <span class="c-v3-header__nav3-title">端末一覧</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--mobile"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--mobile"> <a href="https://join.biglobe.ne.jp/mobile/device/?cl=head_mobile_smp#android" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--mobile"> <span class="c-v3-header__nav3-title">スマートフォン</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--mobile"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--mobile"> <a href="https://join.biglobe.ne.jp/mobile/device/change.html?cl=head_mobile_change" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--mobile"> <span class="c-v3-header__nav3-title">機種変更</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--mobile"></span> </a> </li> </ul> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--mobile c-v3-header__nav2-item--link" > <a href="https://join.biglobe.ne.jp/mobile/device/compatibility.html?cl=head_mobile_device_comp" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--mobile c-v3-header__nav2-title-container--link" data-header-nav2-link data-current="(join.biglobe.ne.jp|localhost:[0-9]*)/mobile/(device/compatibility.html|contents/iphone/)"> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--mobile c-v3-header__nav2-title--link"> 動作確認端末</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--mobile" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--mobile c-v3-header__nav2-item--link" data-header-nav2-trigger> <a href="https://join.biglobe.ne.jp/mobile/option/?cl=head_mobile_option" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--mobile c-v3-header__nav2-title-container--link" data-header-nav2-link data-current="(join.biglobe.ne.jp|localhost:[0-9]*)/mobile/(option|wifi)/"> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--mobile c-v3-header__nav2-title--link"> オプション</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--has-nav3 c-v3-header__nav2-arrow--has-nav3--mobile" data-header-nav2-arrow="trigger"></span> </a> <ul class="c-v3-header__nav3 c-v3-header__nav3--mobile"> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--mobile"> <a href="https://join.biglobe.ne.jp/mobile/option/?cl=head_mobile_option_list" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--mobile"> <span class="c-v3-header__nav3-title">オプション一覧</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--mobile"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--mobile"> <a href="https://join.biglobe.ne.jp/mobile/option/entamefree.html?cl=head_mobile_option_entame" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--mobile"> <span class="c-v3-header__nav3-title">エンタメフリー・オプション</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--mobile"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--mobile"> <a href="https://join.biglobe.ne.jp/mobile/option/bigtel.html?cl=head_mobile_option_call" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--mobile"> <span class="c-v3-header__nav3-title">選べる通話オプション</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--mobile"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--mobile"> <a href="https://join.biglobe.ne.jp/mobile/option/simhosho.html?cl=head_mobile_option_simhosho" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--mobile"> <span class="c-v3-header__nav3-title">SIM端末保証サービス</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--mobile"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--mobile"> <a href="https://join.biglobe.ne.jp/mobile/option/security_set.html?cl=head_mobile_option_security_set" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--mobile"> <span class="c-v3-header__nav3-title">セキュリティセット・プレミアム</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--mobile"></span> </a> </li> </ul> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--mobile c-v3-header__nav2-item--link" > <a href="https://join.biglobe.ne.jp/mobile/campaign/?cl=head_mobile_campaign" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--mobile c-v3-header__nav2-title-container--link" data-header-nav2-link data-current="(join.biglobe.ne.jp|localhost:[0-9]*)/mobile/campaign/"> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--mobile c-v3-header__nav2-title--link"> キャンペーン</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--mobile" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--mobile c-v3-header__nav2-item--link" data-header-nav2-trigger> <a href="https://join.biglobe.ne.jp/mobile/support/?cl=head_mobile_support" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--mobile c-v3-header__nav2-title-container--link" data-header-nav2-link data-current="(join.biglobe.ne.jp|localhost:[0-9]*)/mobile/support/"> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--mobile c-v3-header__nav2-title--link"> 申込ガイド</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--has-nav3 c-v3-header__nav2-arrow--has-nav3--mobile" data-header-nav2-arrow="trigger"></span> </a> <ul class="c-v3-header__nav3 c-v3-header__nav3--mobile"> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--mobile"> <a href="https://join.biglobe.ne.jp/mobile/support/?cl=head_mobile_support_list" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--mobile"> <span class="c-v3-header__nav3-title">申込ガイド</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--mobile"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--mobile"> <a href="https://join.biglobe.ne.jp/mobile/support/guide/?cl=head_mobile_support_guide" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--mobile"> <span class="c-v3-header__nav3-title">まるわかりガイド</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--mobile"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--mobile"> <a href="https://join.biglobe.ne.jp/mobile/support/faq.html?cl=head_mobile_support_faq" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--mobile"> <span class="c-v3-header__nav3-title">よくある質問</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--mobile"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--mobile"> <a href="https://join.biglobe.ne.jp/mobile/prepare/?cl=head_mobile_support_prepare#prepare_flow" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--mobile"> <span class="c-v3-header__nav3-title">ご利用までの流れ</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--mobile"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--mobile"> <a href="https://join.biglobe.ne.jp/mobile/prepare/mnp.html?cl=head_mobile_support_mnp" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--mobile"> <span class="c-v3-header__nav3-title">他社からのお乗り換え(MNP)</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--mobile"></span> </a> </li> </ul> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--mobile c-v3-header__nav2-item--link c-v3-header__nav2-item--link--last" data-header-nav2-trigger> <a href="https://join.biglobe.ne.jp/mobile/shop/?cl=head_mobile_shop" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--mobile c-v3-header__nav2-title-container--link" data-header-nav2-link data-current="(join.biglobe.ne.jp|localhost:[0-9]*)/mobile/shop/"> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--mobile c-v3-header__nav2-title--link"> 店舗</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--has-nav3 c-v3-header__nav2-arrow--has-nav3--mobile" data-header-nav2-arrow="trigger"></span> </a> <ul class="c-v3-header__nav3 c-v3-header__nav3--mobile"> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--mobile"> <a href="https://join.biglobe.ne.jp/mobile/shop/?cl=head_mobile_shop_info" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--mobile"> <span class="c-v3-header__nav3-title">店舗のご紹介</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--mobile"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--mobile"> <a href="https://join.biglobe.ne.jp/mobile/shop/search.html?cl=head_mobile_shop_search" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--mobile"> <span class="c-v3-header__nav3-title">店舗検索</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--mobile"></span> </a> </li> </ul> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--mobile c-v3-header__nav2-item--button" > <a href="https://join.biglobe.ne.jp/mobile/plan/navigator/?cl=head_mobile_plan_ck" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--mobile c-v3-header__nav2-title-container--button" data-header-nav2-link> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--mobile c-v3-header__nav2-title--button"> ぴったりプラン診断</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--button c-v3-header__nav2-arrow--button--mobile" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--mobile c-v3-header__nav2-item--offer" > <a href="https://join.biglobe.ne.jp/mobile/prepare/?cl=head_mobile_order" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--mobile c-v3-header__nav2-title-container--offer" data-header-nav2-link> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--mobile c-v3-header__nav2-title--offer"> お申し込み</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--offer c-v3-header__nav2-arrow--offer--mobile" data-header-nav2-arrow="link"></span> </a> </li> </ul> </div> </li> <li class="c-v3-header__nav1__item c-v3-header__nav1__item--service"> <a href="https://join.biglobe.ne.jp/service/?cl=head_service" class="c-v3-header__nav1-title-container"> <span class="c-v3-header__nav1-title c-v3-header__nav1-title--service">各種サービス</span> <span class="c-v3-header__nav1-arrow-clickable" data-header-nav1-arrow><span class="c-v3-header__nav1-arrow c-v3-header__nav1-arrow--service"></span></span> </a> <div class="c-v3-header__nav2-container c-v3-header__nav2-container--service"> <ul class="c-v3-header__nav2"> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--service c-v3-header__nav2-item--link" > <a href="https://join.biglobe.ne.jp/service/?cl=head_service_list" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--service c-v3-header__nav2-title-container--link" data-header-nav2-link data-current="(join.biglobe.ne.jp|localhost:[0-9]*)/service/"> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--service c-v3-header__nav2-title--link"> 各種サービス一覧</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--service" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--service c-v3-header__nav2-item--link" > <a href="https://join.biglobe.ne.jp/service/?cl=head_service_basic#free" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--service c-v3-header__nav2-title-container--link" data-header-nav2-link> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--service c-v3-header__nav2-title--link"> 基本サービス</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--service" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--service c-v3-header__nav2-item--link" > <a href="https://join.biglobe.ne.jp/service/?cl=head_service_entame#entertainment" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--service c-v3-header__nav2-title-container--link" data-header-nav2-link> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--service c-v3-header__nav2-title--link"> エンタメ</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--service" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--service c-v3-header__nav2-item--link" > <a href="https://join.biglobe.ne.jp/service/?cl=head_service_safety#insurances" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--service c-v3-header__nav2-title-container--link" data-header-nav2-link> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--service c-v3-header__nav2-title--link"> 安心・安全</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--service" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--service c-v3-header__nav2-item--link" > <a href="https://join.biglobe.ne.jp/service/?cl=head_service_security#security" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--service c-v3-header__nav2-title-container--link" data-header-nav2-link> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--service c-v3-header__nav2-title--link"> セキュリティ</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--service" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--service c-v3-header__nav2-item--link" > <a href="https://join.biglobe.ne.jp/service/?cl=head_service_support#support" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--service c-v3-header__nav2-title-container--link" data-header-nav2-link> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--service c-v3-header__nav2-title--link"> サポート</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--service" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--service c-v3-header__nav2-item--link c-v3-header__nav2-item--link--last" > <a href="https://join.biglobe.ne.jp/service/?cl=head_service_others#useful" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--service c-v3-header__nav2-title-container--link" data-header-nav2-link> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--service c-v3-header__nav2-title--link"> その他</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--service" data-header-nav2-arrow="link"></span> </a> </li> </ul> </div> </li> <li class="c-v3-header__nav1__item c-v3-header__nav1__item--support"> <a href="/?cl=head_support" class="c-v3-header__nav1-title-container"> <span class="c-v3-header__nav1-title c-v3-header__nav1-title--support">会員サポート</span> <span class="c-v3-header__nav1-arrow-clickable" data-header-nav1-arrow><span class="c-v3-header__nav1-arrow c-v3-header__nav1-arrow--support"></span></span> </a> <div class="c-v3-header__nav2-container c-v3-header__nav2-container--support"> <ul class="c-v3-header__nav2"> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--support c-v3-header__nav2-item--link" > <a href="/?cl=head_support_top" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--support c-v3-header__nav2-title-container--link" data-header-nav2-link data-current="^((?!faq.)(?!search.).*support.biglobe.ne.jp|localhost:[0-9]*)/$"> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--support c-v3-header__nav2-title--link"> トップ</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--link c-v3-header__nav2-arrow--link--support" data-header-nav2-arrow="link"></span> </a> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--support c-v3-header__nav2-item--link" data-header-nav2-trigger> <a href="/settei/?cl=head_support_settei" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--support c-v3-header__nav2-title-container--link" data-header-nav2-link data-current="^((?!faq.)(?!search.).*support.biglobe.ne.jp|localhost:[0-9]*)/(settei|ipv6|wifi|speed|router)/"> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--support c-v3-header__nav2-title--link"> 設定方法</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--has-nav3 c-v3-header__nav2-arrow--has-nav3--support" data-header-nav2-arrow="trigger"></span> </a> <ul class="c-v3-header__nav3 c-v3-header__nav3--support"> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--support"> <a href="/settei/setuzoku/?cl=head_support_setuzoku" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--support"> <span class="c-v3-header__nav3-title">インターネット接続設定</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--support"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--support"> <a href="/settei/setuzoku/ipv6/?cl=head_support_setipv6" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--support"> <span class="c-v3-header__nav3-title">IPv6オプション設定</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--support"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--support"> <a href="/settei/setuzoku/musenlan/?cl=head_support_musenlan" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--support"> <span class="c-v3-header__nav3-title">無線LANの接続設定</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--support"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--support"> <a href="/speed/?cl=head_support_speed" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--support"> <span class="c-v3-header__nav3-title">光回線の速度改善</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--support"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--support"> <a href="/settei/setuzoku/lte/?cl=head_support_setlte" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--support"> <span class="c-v3-header__nav3-title">BIGLOBEモバイル接続設定</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--support"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--support"> <a href="/settei/mailinfo/?cl=head_support_mailinfo" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--support"> <span class="c-v3-header__nav3-title">メールの設定</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--support"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--support"> <a href="/settei/browser/?cl=head_support_browser" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--support"> <span class="c-v3-header__nav3-title">ブラウザの設定</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--support"></span> </a> </li> </ul> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--support c-v3-header__nav2-item--link" data-header-nav2-trigger> <a href="/jimu/?cl=head_support_jimu" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--support c-v3-header__nav2-title-container--link" data-header-nav2-link data-current="^((?!faq.)(?!search.).*support.biglobe.ne.jp|localhost:[0-9]*)/(jimu/(index.html|bb|idpw|kaiyaku|keiyaku(?!/paychg/(kouza_cashback.html|furikae_cashback.html)))|download|hikkosi|family)/"> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--support c-v3-header__nav2-title--link"> 各種手続き</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--has-nav3 c-v3-header__nav2-arrow--has-nav3--support" data-header-nav2-arrow="trigger"></span> </a> <ul class="c-v3-header__nav3 c-v3-header__nav3--support"> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--support"> <a href="/jimu/idpw/?cl=head_support_idpw" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--support"> <span class="c-v3-header__nav3-title">BIGLOBE ID・パスワード</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--support"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--support"> <a href="/jimu/idpw/auid.html?cl=head_support_auid" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--support"> <span class="c-v3-header__nav3-title">au ID・パスワード</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--support"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--support"> <a href="/jimu/keiyaku/jimuchg.html?cl=head_support_jimuchg" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--support"> <span class="c-v3-header__nav3-title">住所・電話番号の確認/変更</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--support"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--support"> <a href="/jimu/keiyaku/paychg/?cl=head_support_paychg" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--support"> <span class="c-v3-header__nav3-title">支払方法の登録/確認/変更</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--support"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--support"> <a href="/jimu/keiyaku/osirasemail.html?cl=head_support_osirasemail" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--support"> <span class="c-v3-header__nav3-title">メール・SMS受取設定の確認/変更</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--support"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--support"> <a href="/family/?cl=head_support_family" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--support"> <span class="c-v3-header__nav3-title">家族会員サービス</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--support"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--support"> <a href="/jimu/keiyaku/coursechg.html?cl=head_support_coursechg" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--support"> <span class="c-v3-header__nav3-title">契約コースの変更/タイプ変更</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--support"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--support"> <a href="/jimu/keiyaku/mailaccount.html?cl=head_support_mailaccount" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--support"> <span class="c-v3-header__nav3-title">BIGLOBEメールアドレスの取得/変更</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--support"></span> </a> </li> </ul> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--support c-v3-header__nav2-item--link" data-header-nav2-trigger> <a href="/jimu/index_charge.html?cl=head_support_charge" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--support c-v3-header__nav2-title-container--link" data-header-nav2-link data-current="^((?!faq.)(?!search.).*support.biglobe.ne.jp|localhost:[0-9]*)/jimu/(index_charge.html|ryokin/|meisai/|keiyaku/paychg/(kouza_cashback.html|furikae_cashback.html))"> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--support c-v3-header__nav2-title--link"> 料金・特典</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--has-nav3 c-v3-header__nav2-arrow--has-nav3--support" data-header-nav2-arrow="trigger"></span> </a> <ul class="c-v3-header__nav3 c-v3-header__nav3--support"> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--support"> <a href="/jimu/meisai/?cl=head_support_meisai" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--support"> <span class="c-v3-header__nav3-title">利用明細の確認</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--support"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--support"> <a href="/jimu/ryokin/?cl=head_support_ryokin" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--support"> <span class="c-v3-header__nav3-title">接続コース料金表</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--support"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--support"> <a href="/jimu/keiyaku/paychg/kouza_cashback.html?cl=head_support_cashback" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--support"> <span class="c-v3-header__nav3-title">キャッシュバック特典受取</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--support"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--support"> <a href="https://mypage.sso.biglobe.ne.jp/member/longterm" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--support"> <span class="c-v3-header__nav3-title">会員特典</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--support"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--support"> <a href="https://mypage.sso.biglobe.ne.jp/member/gpoint" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--support"> <span class="c-v3-header__nav3-title">Gポイント</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--support"></span> </a> </li> </ul> </li> <li class="c-v3-header__nav2-item c-v3-header__nav2-item--support c-v3-header__nav2-item--link" data-header-nav2-trigger> <a href="/news/index_info.html?cl=head_support_info" class="c-v3-header__nav2-title-container c-v3-header__nav2-title-container--support c-v3-header__nav2-title-container--link" data-header-nav2-link data-current="^((?!faq.)(?!search.).*support.biglobe.ne.jp|localhost:[0-9]*)/(saigai|shogaiap|menteap|news)/"> <span class="c-v3-header__nav2-title c-v3-header__nav2-title--support c-v3-header__nav2-title--link"> お知らせ</span> <span class="c-v3-header__nav2-arrow c-v3-header__nav2-arrow--has-nav3 c-v3-header__nav2-arrow--has-nav3--support" data-header-nav2-arrow="trigger"></span> </a> <ul class="c-v3-header__nav3 c-v3-header__nav3--support"> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--support"> <a href="/saigai/?cl=head_support_saigai" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--support"> <span class="c-v3-header__nav3-title">緊急/災害情報</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--support"></span> </a> </li> <li class="c-v3-header__nav3-item c-v3-header__nav3-item--support"> <a href="/shogaiap/?cl=head_support_shogai" class="c-v3-header__nav3-title-container c-v3-header__nav3-title-container--support"> <span class="c-v3-header__nav3-title">運用/障害情報</span> <span class="c-v3-header__nav3-arrow c-v3-header__nav3-arrow--support"></span> </a> 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</a> </li> </ul> </div> </li> <li class="c-v3-header__nav1__item c-v3-header__nav1__item--office"> <a href="https://biz.biglobe.ne.jp/index.html?cl=head_office&amp;utm_source=join.biglobe.ne.jp&amp;utm_medium=referral&amp;utm_campaign=gnavi&amp;utm_content=biz" class="c-v3-header__nav1-title-container" target="_blank"> <span class="c-v3-header__nav1-title c-v3-header__nav1-title--office">法人のお客さま</span> <span class="c-v3-header__nav1-arrow-clickable"><span class="c-v3-header__nav1-arrow c-v3-header__nav1-arrow--office"></span></span> </a> </li> </ul> </nav> </div> </header> <!-- I-SEARCH_EXCEPT_TAG_END --> <!--ssi--> </div> </div> <!--ヘッダーここまで--> <!--コンテンツここから--> <div id="v3" class="v3"> <div class="c-breadcrumb"> <div class="c-breadcrumb__content"> <ol itemscope itemtype="http://schema.org/BreadcrumbList"> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem" class="c-breadcrumb__item"> <a itemprop="item" href="/"> <span itemprop="name">TOP</span></a> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem" class="c-breadcrumb__item"> <a itemprop="item" href="/jimu/"> <span itemprop="name">各種手続き</span></a> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem" class="c-breadcrumb__item"> <h1 class="c-breadcrumb__page-title" itemprop="item"><span itemprop="name">BIGLOBE ID・パスワード</span></h1> <meta itemprop="position" content="3"> </li> </ol> </div> </div> <main id="main" class="p-contents-order"> <div class="p-contents-order__main"> <div class="p-solution-number"> <span class="p-solution-number__label">解決ナンバー:12001</span> </div> <div class="c-section"> <div class="c-section__content"> <p class="c-h c-h--lv1">BIGLOBE ID・パスワード</p> <div class="u-mb30"> <p class="u-mb30">BIGLOBE ID・パスワードを忘れた場合や、パスワードを変更したい場合の手続き方法についてご案内します。</p> <ul class="c-col c-col--sp1 c-col--pc2 p-list u-mb30"> <li class="c-col__item c-col--sp1__item c-col--pc2__item"><a href="#a_pwwasure" class="c-link-in-page" data-move-to>ユーザID・パスワードを忘れた場合</a></li> <li class="c-col__item c-col--sp1__item c-col--pc2__item"><a href="#a_pwchange" class="c-link-in-page" data-move-to>パスワードを変更したい</a></li> <li class="c-col__item c-col--sp1__item c-col--pc2__item"><a href="#a_loginmail" class="c-link-in-page" data-move-to>ログインメールアドレスについて</a></li> <li class="c-col__item c-col--sp1__item c-col--pc2__item"><a href="#a_faq" class="c-link-in-page" data-move-to>よくある質問</a></li> </ul> <div class="p-attention-panel"> <p class="u-mb10"> BIGLOBEのサービス利用時に、BIGLOBE IDとパスワードを共に入力し、ご本人であることを確認する認証(ログイン)行います。<br> ユーザIDと初期パスワードは、入会時に送付する「BIGLOBE会員証(家族会員の場合は、家族会員登録証)」に記載されています。管理には十分ご注意ください。 </p> <p class="u-mb20"><a href="/jimu/idpw/login.html" class="c-link c-link-detail">ログインの方法</a></p> <ul class="c-col c-col-sp1 c-col--pc3"> <li class="c-col__item c-col--sp1__item c-col--pc3__item u-mb-sp10"> <a class="c-link c-link-detail" href="/jimu/idpw/login.html#aboutBiglobeID">BIGLOBE IDとは</a></li> <li class="c-col__item c-col--sp1__item c-col--pc3__item u-mb-sp10"> <a class="c-link c-link-detail" href="/jimu/idpw/login.html#aboutPassword">パスワードとは</a> </li> <li class="c-col__item c-col--sp1__item c-col--pc3__item"> <a class="c-link c-link-detail" href="/jimu/idpw/kaiinsyo.html">BIGLOBE会員証とは</a> </li> </ul> </div> </div> <section class="c-section" id="a_pwwasure"> <h2 class="c-h c-h--lv2">ユーザID・パスワードを忘れた場合</h2> <div class="u-mb30"> <p class="u-mb30">ユーザID・パスワードを忘れたときの対処方法を、お客さまの状況に合わせてご案内します。</p> <div id="inquiry" class="inquiry-area"> <div id="question_first" class="p-inquiry p-inquiry--multiple u-bg-gray" data-inquiry-area="question" aria-hidden="false"> <div class="p-inquiry__header p-inquiry__header--light-green">質問</div> <div class="p-inquiry__content inquiry-content-adjust"> <div class="u-txt-weight-bold u-align-center u-mb20">どのような内容でお困りですか?</div> <div class="c-col c-col--sp1 c-col--pc2"> <div class="c-col__item c-col--sp1__item c-col--pc2__item u-mb-sp20"> <a href="#question_membership_document_pw" class="c-btn c-btn--detail p-inquiry__content__button" data-inquiry-element="next">BIGLOBEパスワードを<span class="u-txt-phrase">忘れた</span></a> </div> <div class="c-col__item c-col--sp1__item c-col--pc2__item"> <a href="#question_membership_document_id" class="c-btn c-btn--detail p-inquiry__content__button" data-inquiry-element="next">ユーザIDを忘れた</a> </div> </div> </div> </div> <div id="question_membership_document_pw" class="p-inquiry p-inquiry--multiple u-bg-gray" data-inquiry-area="question" aria-hidden="false"> <div class="p-inquiry__header p-inquiry__header--light-green">質問</div> <div class="p-inquiry__content inquiry-content-adjust"> <div class="u-txt-weight-bold u-align-center u-mb20">「<a href="/jimu/idpw/kaiinsyo.html" target="_blank">BIGLOBE会員証</a>」は<span class="u-txt-phrase">持っていますか?</span> </div> <div class="c-col c-col--sp1 c-col--pc2"> <div class="c-col__item c-col--sp1__item c-col--pc2__item u-mb-sp20"> <a href="#question_changed_pw" class="c-btn c-btn--detail p-inquiry__content__button" data-inquiry-element="next">はい</a> </div> <div class="c-col__item c-col--sp1__item c-col--pc2__item"> <a href="#question_has_line_pw" class="c-btn c-btn--detail p-inquiry__content__button" data-inquiry-element="next">いいえ</a> </div> </div> </div> <div class="p-inquiry__footer u-align-center u-txt-size-small"> <a href="#question_first" data-inquiry-element="reset">最初に戻る</a> </div> </div> <div id="question_changed_pw" class="p-inquiry p-inquiry--multiple u-bg-gray" data-inquiry-area="question" aria-hidden="false"> <div class="p-inquiry__header p-inquiry__header--light-green">質問</div> <div class="p-inquiry__content inquiry-content-adjust"> <div class="u-txt-weight-bold u-align-center u-mb20">BIGLOBEパスワードを変更したことが<span class="u-txt-phrase">ありますか?</span></div> <div class="c-col c-col--sp1 c-col--pc2"> <div class="c-col__item c-col--sp1__item c-col--pc2__item u-mb-sp20"> <a href="#question_can_tel_pw" class="c-btn c-btn--detail p-inquiry__content__button" data-inquiry-element="next">はい</a> </div> <div class="c-col__item c-col--sp1__item c-col--pc2__item"> <a href="#result_first_pw" class="c-btn c-btn--detail p-inquiry__content__button" data-inquiry-element="next">いいえ</a> </div> </div> </div> <div class="p-inquiry__footer u-align-center u-txt-size-small"> <a href="#question_first" data-inquiry-element="reset">最初に戻る</a> </div> </div> <div id="question_has_line_pw" class="p-inquiry p-inquiry--multiple u-bg-gray" data-inquiry-area="question" aria-hidden="false"> <div class="p-inquiry__header p-inquiry__header--light-green">質問</div> <div class="p-inquiry__content inquiry-content-adjust"> <div class="u-txt-weight-bold u-align-center u-mb20">BIGLOBEの接続サービス(モバイル接続を含む)をご利用ですか?</div> <div class="c-col c-col--sp1 c-col--pc2"> <div class="c-col__item c-col--sp1__item c-col--pc2__item u-mb-sp20"> <a href="#question_can_tel_pw" class="c-btn c-btn--detail p-inquiry__content__button" data-inquiry-element="next">はい</a> </div> <div class="c-col__item c-col--sp1__item c-col--pc2__item"> <a href="#question_submit_payment_pw" class="c-btn c-btn--detail p-inquiry__content__button" data-inquiry-element="next">いいえ</a> </div> </div> </div> <div class="p-inquiry__footer u-align-center u-txt-size-small"> <a href="#question_first" data-inquiry-element="reset">最初に戻る</a> </div> </div> <div id="question_can_tel_pw" class="p-inquiry p-inquiry--multiple u-bg-gray" data-inquiry-area="question" aria-hidden="false"> <div class="p-inquiry__header p-inquiry__header--light-green">質問</div> <div class="p-inquiry__content inquiry-content-adjust"> <div class="u-txt-weight-bold u-align-center u-mb20">BIGLOBEに登録した電話番号から、<span class="u-txt-phrase">電話することができますか?</span></div> <div class="c-col c-col--sp1 c-col--pc2"> <div class="c-col__item c-col--sp1__item c-col--pc2__item u-mb-sp20"> <a href="#result_tel_authentication_pw" class="c-btn c-btn--detail p-inquiry__content__button" data-inquiry-element="next">はい</a> </div> <div class="c-col__item c-col--sp1__item c-col--pc2__item"> <a href="#result_initialize_pw" class="c-btn c-btn--detail p-inquiry__content__button" data-inquiry-element="next">いいえ</a> </div> </div> </div> <div class="p-inquiry__footer u-align-center u-txt-size-small"> <a href="#question_first" data-inquiry-element="reset">最初に戻る</a> </div> </div> <div id="question_submit_payment_pw" class="p-inquiry p-inquiry--multiple u-bg-gray" data-inquiry-area="question" aria-hidden="false"> <div class="p-inquiry__header p-inquiry__header--light-green">質問</div> <div class="p-inquiry__content inquiry-content-adjust"> <div class="u-txt-weight-bold u-align-center u-mb20">BIGLOBEへ「支払方法の登録」を<span class="u-txt-phrase">していますか?</span> </div> <div class="c-col c-col--sp1 c-col--pc2"> <div class="c-col__item c-col--sp1__item c-col--pc2__item u-mb-sp20"> <a href="#question_can_tel_pw" class="c-btn c-btn--detail p-inquiry__content__button" data-inquiry-element="next">はい</a> </div> <div class="c-col__item c-col--sp1__item c-col--pc2__item"> <a href="#result_cannot_pw" class="c-btn c-btn--detail p-inquiry__content__button" data-inquiry-element="next">いいえ</a> </div> </div> </div> <div class="p-inquiry__footer u-align-center u-txt-size-small"> <a href="#question_first" data-inquiry-element="reset">最初に戻る</a> </div> </div> <div id="question_membership_document_id" class="p-inquiry p-inquiry--multiple u-bg-gray" data-inquiry-area="question" aria-hidden="false"> <div class="p-inquiry__header p-inquiry__header--light-green">質問</div> <div class="p-inquiry__content inquiry-content-adjust"> <div class="u-txt-weight-bold u-align-center u-mb20">「<a href="/jimu/idpw/kaiinsyo.html" target="_blank">BIGLOBE会員証</a>」は<span class="u-txt-phrase">持っていますか?</span> </div> <div class="c-col c-col--sp1 c-col--pc2"> <div class="c-col__item c-col--sp1__item c-col--pc2__item u-mb-sp20"> <a href="#result_confirm_id" class="c-btn c-btn--detail p-inquiry__content__button" data-inquiry-element="next">はい</a> </div> <div class="c-col__item c-col--sp1__item c-col--pc2__item"> <a href="#question_has_line_id" class="c-btn c-btn--detail p-inquiry__content__button" data-inquiry-element="next">いいえ</a> </div> </div> </div> <div class="p-inquiry__footer u-align-center u-txt-size-small"> <a href="#question_first" data-inquiry-element="reset">最初に戻る</a> </div> </div> <div id="question_changed_id" class="p-inquiry p-inquiry--multiple u-bg-gray" data-inquiry-area="question" aria-hidden="false"> <div class="p-inquiry__header p-inquiry__header--light-green">質問</div> <div class="p-inquiry__content inquiry-content-adjust"> <div class="u-txt-weight-bold u-align-center u-mb20">BIGLOBEパスワードを変更したことが<span class="u-txt-phrase">ありますか?</span></div> <div class="c-col c-col--sp1 c-col--pc2"> <div class="c-col__item c-col--sp1__item c-col--pc2__item u-mb-sp20"> <a href="#question_remember_mail_id" class="c-btn c-btn--detail p-inquiry__content__button" data-inquiry-element="next">はい</a> </div> <div class="c-col__item c-col--sp1__item c-col--pc2__item"> <a href="#result_confirm_id" class="c-btn c-btn--detail p-inquiry__content__button" data-inquiry-element="next">いいえ</a> </div> </div> </div> <div class="p-inquiry__footer u-align-center u-txt-size-small"> <a href="#question_first" data-inquiry-element="reset">最初に戻る</a> </div> </div> <div id="question_has_line_id" class="p-inquiry p-inquiry--multiple u-bg-gray" data-inquiry-area="question" aria-hidden="false"> <div class="p-inquiry__header p-inquiry__header--light-green">質問</div> <div class="p-inquiry__content inquiry-content-adjust"> <div class="u-txt-weight-bold u-align-center u-mb20">BIGLOBEの接続サービス(モバイル接続を含む)をご利用ですか?</div> <div class="c-col c-col--sp1 c-col--pc2"> <div class="c-col__item c-col--sp1__item c-col--pc2__item u-mb-sp20"> <a href="#question_can_tel_id" class="c-btn c-btn--detail p-inquiry__content__button" data-inquiry-element="next">はい</a> </div> <div class="c-col__item c-col--sp1__item c-col--pc2__item"> <a href="#question_submit_payment_id" class="c-btn c-btn--detail p-inquiry__content__button" data-inquiry-element="next">いいえ</a> </div> </div> </div> <div class="p-inquiry__footer u-align-center u-txt-size-small"> <a href="#question_first" data-inquiry-element="reset">最初に戻る</a> </div> </div> <div id="question_can_tel_id" class="p-inquiry p-inquiry--multiple u-bg-gray" data-inquiry-area="question" aria-hidden="false"> <div class="p-inquiry__header p-inquiry__header--light-green">質問</div> <div class="p-inquiry__content inquiry-content-adjust"> <div class="u-txt-weight-bold u-align-center u-mb20">BIGLOBEに登録した電話番号から、<span class="u-txt-phrase">電話することができますか?</span></div> <div class="c-col c-col--sp1 c-col--pc2"> <div class="c-col__item c-col--sp1__item c-col--pc2__item u-mb-sp20"> <a href="#result_tel_authentication_id" class="c-btn c-btn--detail p-inquiry__content__button" data-inquiry-element="next">はい</a> </div> <div class="c-col__item c-col--sp1__item c-col--pc2__item"> <a href="#result_reissue_membership_document_id" class="c-btn c-btn--detail p-inquiry__content__button" data-inquiry-element="next">いいえ</a> </div> </div> </div> <div class="p-inquiry__footer u-align-center u-txt-size-small"> <a href="#question_first" data-inquiry-element="reset">最初に戻る</a> </div> </div> <div id="question_submit_payment_id" class="p-inquiry p-inquiry--multiple u-bg-gray" data-inquiry-area="question" aria-hidden="false"> <div class="p-inquiry__header p-inquiry__header--light-green">質問</div> <div class="p-inquiry__content inquiry-content-adjust"> <div class="u-txt-weight-bold u-align-center u-mb20">BIGLOBEへ「支払方法の登録」を<span class="u-txt-phrase">していますか?</span> </div> <div class="c-col c-col--sp1 c-col--pc2"> <div class="c-col__item c-col--sp1__item c-col--pc2__item u-mb-sp20"> <a href="#question_can_tel_id" class="c-btn c-btn--detail p-inquiry__content__button" data-inquiry-element="next">はい</a> </div> <div class="c-col__item c-col--sp1__item c-col--pc2__item"> <a href="#result_cannot_id" class="c-btn c-btn--detail p-inquiry__content__button" data-inquiry-element="next">いいえ</a> </div> </div> </div> <div class="p-inquiry__footer u-align-center u-txt-size-small"> <a href="#question_first" data-inquiry-element="reset">最初に戻る</a> </div> </div> <div id="result_first_pw" class="p-inquiry p-inquiry--multiple u-bg-gray" data-inquiry-area="result" aria-hidden="false"> <div class="p-inquiry__header p-inquiry__header--result">回答</div> <div class="p-inquiry__content inquiry-content-adjust"> <p class="u-align-center u-txt-weight-bold u-mb20">「BIGLOBE会員証」に<span class="u-txt-phrase">記載されている、</span><span class="u-txt-phrase">初期パスワードをご確認ください。</span></p> <div class="u-align-center"> <a href="/jimu/idpw/kaiinsyo.html" class="c-link c-link-detail">BIGLOBE会員証について</a> </div> </div> <div class="p-inquiry__footer u-align-center u-txt-size-small"> <a href="#question_first" data-inquiry-element="reset">最初に戻る</a> </div> </div> <div id="result_tel_authentication_pw" class="p-inquiry p-inquiry--multiple u-bg-gray" data-inquiry-area="result" aria-hidden="false"> <div class="p-inquiry__header p-inquiry__header--result">回答</div> <div class="p-inquiry__content inquiry-content-adjust"> <div class="u-align-center u-txt-weight-bold u-mb20">「電話認証」による、BIGLOBEパスワードの<span class="u-txt-phrase">再設定ができます。</span></div> <p class="u-align-center u-mb30">BIGLOBEへの登録情報と<span class="u-txt-phrase">ご登録の電話を使って</span><span class="u-txt-phrase">ご本人であることを確認した後、</span><span class="u-txt-phrase">パスワードの再発行を行うことが<span class="u-txt-phrase">できます。</span></span></p> <div class="u-mb20"> <a href="/jimu/idpw/telauth.html" class="c-btn c-btn--action p-inquiry__content__button">BIGLOBEパスワードの<span class="u-txt-phrase">再設定</span></a> </div> </div> <div class="p-inquiry__footer u-align-center u-txt-size-small"> <a href="#question_first" data-inquiry-element="reset">最初に戻る</a> </div> </div> <div id="result_initialize_pw" class="p-inquiry p-inquiry--multiple u-bg-gray" data-inquiry-area="result" aria-hidden="false"> <div class="p-inquiry__header p-inquiry__header--result">回答</div> <div class="p-inquiry__content inquiry-content-adjust"> <div class="u-align-center u-txt-weight-bold u-mb20">現在利用できる電話番号を<span class="u-txt-phrase">登録してください。</span> </div> <p class="u-align-center u-mb30"> 正しい電話番号をBIGLOBEに登録しなおした後、電話認証による<a href="/jimu/idpw/telauth.html">「パスワードの再設定」</a>を行ってください。 </p> <div class="u-mb30"> <a href="https://faq.support.biglobe.ne.jp/faq_detail.html?faq_id=12764" class="c-btn c-btn--action p-inquiry__content__button">登録電話番号の変更</span></a> </div> </div> <div class="p-inquiry__footer u-align-center u-txt-size-small"> <a href="#question_first" data-inquiry-element="reset">最初に戻る</a> </div> </div> <div id="result_cannot_pw" class="p-inquiry p-inquiry--multiple u-bg-gray" data-inquiry-area="result" aria-hidden="false"> <div class="p-inquiry__header p-inquiry__header--result">回答</div> <div class="p-inquiry__content inquiry-content-adjust"> <p class="u-align-center u-txt-weight-bold u-mb20">BIGLOBEパスワードの再設定が<span class="u-txt-phrase">できます。</span> </p> <div class="u-align-center u-mb30"> BIGLOBEにお支払方法の登録がない方で、BIGLOBEからのお知らせメールを受信することができる方は、パスワードの再設定を行うことができます。 </div> <div> <a href="/jimu/idpw/biglobepw.html" class="c-btn c-btn--action p-inquiry__content__button">BIGLOBEパスワードの再設定</span></a> </div> </div> <div class="p-inquiry__footer u-align-center u-txt-size-small"> <a href="#question_first" data-inquiry-element="reset">最初に戻る</a> </div> </div> <div id="result_confirm_id" class="p-inquiry p-inquiry--multiple u-bg-gray" data-inquiry-area="result" aria-hidden="false"> <div class="p-inquiry__header p-inquiry__header--result">回答</div> <div class="p-inquiry__content inquiry-content-adjust"> <p class="u-align-center u-txt-weight-bold u-mb20">「BIGLOBE会員証」に<span class="u-txt-phrase">記載されている、</span><span class="u-txt-phrase">ユーザIDをご確認ください。</span></p> <div class="u-align-center"> <a href="/jimu/idpw/kaiinsyo.html" class="c-link c-link-detail">BIGLOBE会員証について</a> </div> </div> <div class="p-inquiry__footer u-align-center u-txt-size-small"> <a href="#question_first" data-inquiry-element="reset">最初に戻る</a> </div> </div> <div id="result_tel_authentication_id" class="p-inquiry p-inquiry--multiple u-bg-gray" data-inquiry-area="result" aria-hidden="false"> <div class="p-inquiry__header p-inquiry__header--result">回答</div> <div class="p-inquiry__content inquiry-content-adjust"> <div class="u-align-center u-txt-weight-bold u-mb20">「電話認証」によるユーザIDの<span class="u-txt-phrase">確認ができます。</span></div> <p class="u-align-center u-mb30">BIGLOBEへの登録情報とご登録の電話を使って<span class="u-txt-phrase">ご本人であることを確認した後、</span><span class="u-txt-phrase">ユーザIDの確認ができます。</span></p> <div class="u-mb20"> <a href="/jimu/idpw/telauth.html" class="c-btn c-btn--action p-inquiry__content__button">ユーザIDの<span class="u-txt-phrase">確認</span></a> </div> </div> <div class="p-inquiry__footer u-align-center u-txt-size-small"> <a href="#question_first" data-inquiry-element="reset">最初に戻る</a> </div> </div> <div id="result_reissue_membership_document_id" class="p-inquiry p-inquiry--multiple u-bg-gray" data-inquiry-area="result" aria-hidden="false"> <div class="p-inquiry__header p-inquiry__header--result">回答</div> <div class="p-inquiry__content inquiry-content-adjust"> <div class="u-align-center u-txt-weight-bold u-mb20">現在利用できる電話番号を<span class="u-txt-phrase">登録してください。</span> </div> <p class="u-align-center u-mb30"> 正しい電話番号をBIGLOBEに登録しなおした後、電話認証による<a href="/jimu/idpw/telauth.html">「ユーザIDの確認」</a>を行ってください。 </p> <div class="u-mb30"> <a href="https://faq.support.biglobe.ne.jp/faq_detail.html?faq_id=12764" class="c-btn c-btn--action p-inquiry__content__button">登録電話番号の変更</a> </div> </div> <div class="p-inquiry__footer u-align-center u-txt-size-small"> <a href="#question_first" data-inquiry-element="reset">最初に戻る</a> </div> </div> <div id="result_cannot_id" class="p-inquiry p-inquiry--multiple u-bg-gray" data-inquiry-area="result" aria-hidden="false"> <div class="p-inquiry__header p-inquiry__header--result">回答</div> <div class="p-inquiry__content inquiry-content-adjust"> <p class="u-align-center u-txt-weight-bold u-mb20">ユーザIDの確認が<span class="u-txt-phrase">できます。</span> </p> <div class="u-align-center u-mb30"> BIGLOBEにお支払方法の登録がない方で、BIGLOBEからのお知らせメールを受信することができる方は、ユーザIDの確認を行うことができます。 </div> <div class="u-mb30"> <a href="/jimu/idpw/biglobeid.html" class="c-btn c-btn--action p-inquiry__content__button">BIGLOBE IDの確認</a> </div> </div> <div class="p-inquiry__footer u-align-center u-txt-size-small"> <a href="#question_first" data-inquiry-element="reset">最初に戻る</a> </div> </div> </div> </div> <section class="u-mb30"> <h3 class="c-h c-h--lv3">各種手続き</h3> <ul class="c-col c-col-sp1 c-col--pc2"> <li class="c-col__item c-col--sp1__item c-col--pc2__item c-panel u-mb30"> <div class="c-panel__content p-vertical-column"> <p class="u-txt-weight-bold u-mb20">BIGLOBEパスワードを忘れた場合<sup>*1</sup></p> <div class="p-vertical-column__stretch u-mb30"> <p> BIGLOBEメールの送受信、各種手続き、購入/解約などのログイン時に使用するパスワードを忘れたとき</p> </div> <div class="p-vertical-column__fixed"> <a href="/jimu/idpw/telauth.html" class="c-btn c-btn--detail"> BIGLOBEパスワードの再設定<br class="u-hide-sp">(電話認証) </a> </div> </div> </li> <li class="c-col__item c-col--sp1__item c-col--pc2__item c-panel u-mb30"> <div class="c-panel__content p-vertical-column"> <p class="u-txt-weight-bold u-mb20">ユーザIDを忘れた場合<sup>*1</sup></p> <div class="p-vertical-column__stretch u-mb30"> <p>インターネット接続時に使用する「ユーザ名」、BIGLOBEの各種手続き、購入/解約などのログイン時に使用する「ユーザID」を忘れたとき</p> </div> <div class="p-vertical-column__fixed"> <a href="/jimu/idpw/telauth.html" class="c-btn c-btn--detail"> ユーザIDの確認<br class="u-hide-sp">(電話認証) </a> </div> </div> </li> <li class="c-col__item c-col--sp1__item c-col--pc2__item c-panel u-mb30"> <div class="c-panel__content p-vertical-column"> <p class="u-txt-weight-bold u-mb20">接続パスワードを忘れた場合<sup>*1,2</sup></p> <div class="p-vertical-column__stretch u-mb30"> <p>インターネットに接続するパソコン、ルータなどに設定するパスワードを忘れたとき</p> </div> <div class="p-vertical-column__fixed"> <a href="/jimu/idpw/telauth.html" class="c-btn c-btn--detail"> 接続パスワードの再設定(電話認証) </a> </div> </div> </li> <li class="c-col__item c-col--sp1__item c-col--pc2__item c-panel u-mb30"> <div class="c-panel__content p-vertical-column"> <p class="u-txt-weight-bold u-mb20">BIGLOBE会員証をなくした場合<sup>*2</sup></p> <div class="p-vertical-column__stretch u-mb30"> <p>BIGLOBE会員証(家族会員の場合は、家族会員登録証)を紛失したとき</p> </div> <div class="p-vertical-column__fixed"> <a href="/jimu/idpw/saihatu.html" class="c-btn c-btn--detail"> BIGLOBE会員証の<span class="u-txt-phrase">再発行</span> </a> </div> </div> </li> </ul> <ul class="c-list c-list--indicate u-mb30"> <li>1 ユーザID、パスワードを両方とも忘れた場合は、ユーザIDの確認と共にパスワードの再設定ができます。</li> <li>2 「接続パスワード」「BIGLOBE会員証」は、接続コースをご利用の方に発行されています。</li> </ul> <div class="u-mb30 c-panel"> <dl class="c-panel__content"> <dt class="u-txt-weight-bold u-mb20">その他 ID・パスワード</dt> <dd> <ul class="c-col c-col--sp1 c-col--pc2 p-list"> <li class="u-mb10 c-col__item c-col--sp1__item c-col--pc2__item"> <a class="c-link c-link-detail" href="/jimu/idpw/auid_forget.html">au ID・パスワードを忘れた場合</a> </li> <li class="u-mb10 c-col__item c-col--sp1__item c-col--pc2__item"> <a class="c-link c-link-detail" href="/jimu/bb/eohikari/index.html#eopwwasure">eoID/認証ID、パスワードを忘れた場合</a> </li> <li class="u-mb10 c-col__item c-col--sp1__item c-col--pc2__item"> <a class="c-link c-link-detail c-link-icon c-link-icon--jump" href="http://homepage.biglobe.ne.jp/support/faq/ftp/007.html" target="_blank">個人ホームページのFTPパスワードを忘れた </a> </li> </ul> </dd> </dl> </div> </section> <section id="a_free"> <h3 class="c-h c-h--lv3">お支払方法の登録がない方の手続き</h3> <p class="u-mb20">BIGLOBEにお支払方法の登録がない方の、BIGLOBE IDの確認・BIGLOBEパスワードの再設定は、以下のページから行ってください。</p> <ul class="p-list u-mb20"> <li><a class="c-link c-link-detail" href="/jimu/idpw/biglobeid.html">BIGLOBE IDの確認</a></li> <li><a class="c-link c-link-detail" href="/jimu/idpw/biglobepw.html">BIGLOBEパスワードの再設定</a></li> </ul> <ul class="c-list c-list--note"> <li> BIGLOBEの接続コースをご利用の方、お支払方法の登録がある方、家族会員の方は、以下のページからお手続きください。<br> <a href="/jimu/idpw/telauth.html" class="c-link c-link-detail">電話認証(ユーザIDの確認、パスワードの再設定)</a> </li> </ul> </section> </section> <section id="a_pwchange" class="c-section"> <h2 class="c-h c-h--lv2">パスワードを変更したい</h2> <p class="u-mb30">パスワードの変更手順や、安全なパスワードの作り方をご案内します。</p> <div class="p-attention-panel-red u-mb30"> <p> パスワードの“使い回し”は危険です。他社のサイトとは異なるパスワードを設定してください。<br> パスワードは、第三者に悪用されないためにも、適切な管理をお願いいたします。 </p> <p><a class="c-link c-link-detail" href="/jimu/idpw/pwchange/pass.html">より安全なパスワードにするには</a> </p> </div> <div class="c-col c-col-sp1 c-col--pc2 u-mb30"> <div class="c-col__item c-col--sp1__item c-col--pc2__item c-panel u-mb-sp30"> <div class="c-panel__content p-vertical-column"> <div class="p-vertical-column__stretch"> <p class="u-txt-weight-bold u-align-center u-mb20">BIGLOBEパスワードを変更する </p> <p class="u-mb30"> BIGLOBEメールの送受信、各種手続き、購入/解約などのログイン時に使用するパスワードの変更 </p> </div> <div class="p-vertical-column__fixed"> <p class="u-align-center"> <a href="/jimu/idpw/pwchange/index.html" class="c-btn c-btn--detail p-panel-button"> BIGLOBEパスワードの<span class="u-txt-phrase">変更</span> </a> </p> </div> </div> </div> <div class="c-col__item c-col--sp1__item c-col--pc2__item c-panel"> <div class="c-panel__content p-vertical-column"> <div class="p-vertical-column__stretch"> <p class="u-txt-weight-bold u-align-center u-mb20">接続パスワードを変更する<sup>*1</sup></p> <p class="u-mb30"> インターネットに接続するパソコン、ルータなどに設定するパスワードの変更 </p> </div> <div class="p-vertical-column__fixed"> <p class="u-align-center"> <a href="/jimu/idpw/pwchange/setuzoku.html" class="c-btn c-btn--detail p-panel-button"> 接続パスワードの<span class="u-txt-phrase">変更</span> </a> </p> </div> </div> </div> </div> <ul class="c-col c-col-sp1 c-col--pc2 u-mb30"> <li class="c-col__item c-col--sp1__item c-col--pc2__item u-align-center u-align-sp-left u-mb-sp10"> <a class="c-link c-link-detail c-link-icon c-link-icon--jump" href="http://homepage.biglobe.ne.jp/kanri/index.html" target="_blank">個人ホームページのFTPパスワードを変更する </a> </li> </ul> <ul class="c-list c-list--indicate"> <li>1 「接続パスワード」は、接続コースをご利用の方に発行されています。</li> </ul> </section> <section id="a_loginmail" class="c-section"> <h2 class="c-h c-h--lv2">ログインメールアドレスについて</h2> <p class="u-mb30">ユーザIDの代わりにメールアドレスでログインすることができます。 このメールアドレスを「ログインメールアドレス」といいます。 ログインメールアドレスの利用には、あらかじめ設定が必要です。 </p> <div class="c-col c-col-sp1 c-col--pc2"> <div class="c-col__item c-col--sp1__item c-col--pc2__item c-panel u-mb-sp30"> <div class="c-panel__content p-vertical-column"> <div class="p-vertical-column__stretch"> <p class="u-txt-weight-bold u-align-center u-mb20">ログインメールアドレスの<span class="u-txt-phrase">設定/変更</span> </p> </div> <div class="p-vertical-column__fixed"> <p class="u-align-center"> <a href="/jimu/idpw/loginchg.html" class="c-btn c-btn--detail p-panel-button"> ログインメールアドレスの<span class="u-txt-phrase">設定/変更</span> </a> </p> </div> </div> </div> <div class="c-col__item c-col--sp1__item c-col--pc2__item c-panel"> <div class="c-panel__content p-vertical-column"> <div class="p-vertical-column__stretch"> <p class="u-txt-weight-bold u-align-center u-mb20">ログインメールアドレスを忘れた場合</p></div> <div class="p-vertical-column__fixed"> <p class="u-align-center"> 連絡先メールアドレスとログインメールアドレスを再度設定しなおしてください。<br> <a href="/jimu/idpw/loginchg.html" class="c-link c-link-detail"> ログインメールアドレスの<span class="u-txt-phrase">設定/変更</span> </a> </p> </div> </div> </div> </div> </section> <section id="a_faq" class="c-section"> <h2 class="c-h c-h--lv2">BIGLOBE ID・パスワードに関するよくある質問</h2> <input type="hidden" name="URL[1]" value="type=1&category=10225&num=5&param=ranking&page=1"> <input type="hidden" name="postion[1]" value="qa_widget"> <ul class="p-list p-faq u-mb20" id="qa_widget"></ul> <ul class="p-list"> <li><a class="c-link" href="https://faq.support.biglobe.ne.jp/faq_list.html?faq_category=10225#title">ユーザID/BIGLOBE IDに関するよくある質問の続きを見る</a></li> <li><a class="c-link" href="https://faq.support.biglobe.ne.jp/faq_list.html?faq_category=10226#title">パスワードに関するよくある質問の続きを見る</a></li> </ul> </section> </div> </div> <div class="p-related-links u-mb30"> <div class="p-related-links__content"> <div class="c-col c-col-sp1 c-col--pc2 u-mb30"> <div class="c-col__item c-col--sp1__item c-col--pc2__item c-panel u-mb-sp30 u-mb30"> <div class="c-panel__content p-vertical-column"> <div class="p-vertical-column__stretch"> <p class="u-txt-weight-bold u-mb20">パスワードマネージャー 月額版</p> <p class="u-mb20"> パスワードがいっぱいで覚えられない!という方には、パスワード管理ソフトの使用をおすすめします。覚えるパスワードは、マスターパスワードひとつだけ。安全なパスワードも簡単に作成できます。</p> </div> <div class="p-vertical-column__fixed"> <a href="https://security.biglobe.ne.jp/trend/pwm/?hinfo1=ncdpwm02&utm_source=support&utm_medium=text&utm_campaign=pwm-support-pwchange" target="_blank" class="c-link c-link-detail c-link-icon c-link-icon--jump"> パスワードマネージャー 月額版 </a> </div> </div> </div> </div> </div> </div> </div> <!-- 解決ナビここから --> <div 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