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title="Overview"><div href="/"><a class="ab-tree-navigation-link ab-tab-focus cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-active text-lg text-gray-900 dark:text-white css-16xf11y" role="link" tabindex="0" id="left-nav-link-PUBLISHED-lFWjv5nFkVOvdur_eu_ie"><div class="flex items-center css-1ydoibe" title="Overview"><span class="truncate">Overview</span></div><div class="flex flex-col" role="button" aria-label="expandable"><div class="flex items-center"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="transform rotate-90 text-gray-300 dark:text-gray-600"><polyline points="9 18 15 12 9 6"></polyline></svg></div></div></a></div><div class="flex-1 max-w-full pl-7 ml-4"><div title="Transcription Features"><div href="/transcription-features"><a class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Transcription Features"><span class="truncate">Transcription Features</span></div></a></div></div><div title="CX AI Features"><div href="/cx-ai-features"><a class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="CX AI Features"><span class="truncate">CX AI Features</span></div></a></div></div><div title="Generative AI "><a href="https://docs.elevateai.com/tutorials/elevateai-generative-ai-api-calls" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Generative AI "><span class="w-7 h-7 shrink-0 mr-4 flex items-center justify-center"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="inline text-gray-400 dark:text-gray-500"><path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path><polyline points="15 3 21 3 21 9"></polyline><line x1="10" y1="14" x2="21" y2="3"></line></svg></span><span class="truncate">Generative AI </span></div></a></div><div title="Interaction Summary"><a href="https://docs.elevateai.com/tutorials/generative-ai-api-endpoint-details" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Interaction Summary"><span class="w-7 h-7 shrink-0 mr-4 flex items-center justify-center"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="inline text-gray-400 dark:text-gray-500"><path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path><polyline points="15 3 21 3 21 9"></polyline><line x1="10" y1="14" x2="21" y2="3"></line></svg></span><span class="truncate">Interaction Summary</span></div></a></div></div></div><div title="Getting Started"><a href="https://docs.elevateai.com/tutorials/getting-started" class="ab-tree-navigation-link ab-tab-focus cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-lg text-gray-900 dark:text-white css-wo1xh2" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Getting Started"><span class="w-7 h-7 shrink-0 mr-4 flex items-center justify-center"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="inline text-gray-400 dark:text-gray-500"><path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path><polyline points="15 3 21 3 21 9"></polyline><line x1="10" y1="14" x2="21" y2="3"></line></svg></span><span class="truncate">Getting Started</span></div></a><div class="flex-1 max-w-full pl-7 ml-4"><div title="ElevateAI Dashboards"><a href="https://docs.elevateai.com/tutorials/elevateai-dashboards" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="ElevateAI Dashboards"><span class="w-7 h-7 shrink-0 mr-4 flex items-center justify-center"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="inline text-gray-400 dark:text-gray-500"><path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path><polyline points="15 3 21 3 21 9"></polyline><line x1="10" y1="14" x2="21" y2="3"></line></svg></span><span class="truncate">ElevateAI Dashboards</span></div></a></div></div></div><div title="ElevateAI Postman Collection"><a href="https://docs.elevateai.com/tutorials/elevateai-postman-collection" class="ab-tree-navigation-link ab-tab-focus cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-lg text-gray-900 dark:text-white css-wo1xh2" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="ElevateAI Postman Collection"><span class="w-7 h-7 shrink-0 mr-4 flex items-center justify-center"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="inline text-gray-400 dark:text-gray-500"><path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path><polyline points="15 3 21 3 21 9"></polyline><line x1="10" y1="14" x2="21" y2="3"></line></svg></span><span class="truncate">ElevateAI Postman Collection</span></div></a></div><div title="Submit an Interaction"><a class="ab-tree-navigation-link ab-tab-focus cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-lg text-gray-900 dark:text-white css-wo1xh2" role="link" tabindex="0"><div class="flex items-center css-1ydoibe" title="Submit an Interaction"><span class="truncate">Submit an Interaction</span></div><div class="flex flex-col" role="button" aria-label="expandable"><div class="flex items-center"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="transform rotate-90 text-gray-300 dark:text-gray-600"><polyline points="9 18 15 12 9 6"></polyline></svg></div></div></a><div class="flex-1 max-w-full pl-7 ml-4"><div title="Declare an Audio Interaction"><a href="https://docs.elevateai.com/tutorials/declare-an-audio-interaction" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Declare an Audio Interaction"><span class="w-7 h-7 shrink-0 mr-4 flex items-center justify-center"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="inline text-gray-400 dark:text-gray-500"><path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path><polyline points="15 3 21 3 21 9"></polyline><line x1="10" y1="14" x2="21" y2="3"></line></svg></span><span class="truncate">Declare an Audio Interaction</span></div></a></div><div title="Declare a Transcript"><a href="https://docs.elevateai.com/tutorials/declare-a-transcript" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Declare a Transcript"><span class="w-7 h-7 shrink-0 mr-4 flex items-center justify-center"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="inline text-gray-400 dark:text-gray-500"><path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path><polyline points="15 3 21 3 21 9"></polyline><line x1="10" y1="14" x2="21" y2="3"></line></svg></span><span class="truncate">Declare a Transcript</span></div></a></div><div title="Declare a Chat Interaction"><a href="https://docs.elevateai.com/tutorials/declare-a-chat-interaction" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Declare a Chat Interaction"><span class="w-7 h-7 shrink-0 mr-4 flex items-center justify-center"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="inline text-gray-400 dark:text-gray-500"><path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path><polyline points="15 3 21 3 21 9"></polyline><line x1="10" y1="14" x2="21" y2="3"></line></svg></span><span class="truncate">Declare a Chat Interaction</span></div></a></div><div title="Echo Model Supported Languages"><div href="/echo-model-supported-languages"><a class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Echo Model Supported Languages"><span class="truncate">Echo Model Supported Languages</span></div></a></div></div></div></div><div title="Check the Status"><a class="ab-tree-navigation-link ab-tab-focus cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-lg text-gray-900 dark:text-white css-wo1xh2" role="link" tabindex="0"><div class="flex items-center css-1ydoibe" title="Check the Status"><span class="truncate">Check the Status</span></div><div class="flex flex-col" role="button" aria-label="expandable"><div class="flex items-center"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="transform rotate-90 text-gray-300 dark:text-gray-600"><polyline points="9 18 15 12 9 6"></polyline></svg></div></div></a><div class="flex-1 max-w-full pl-7 ml-4"><div title="Check the Processing Status"><a href="https://docs.elevateai.com/tutorials/check-the-processing-status" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Check the Processing Status"><span class="w-7 h-7 shrink-0 mr-4 flex items-center justify-center"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="inline text-gray-400 dark:text-gray-500"><path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path><polyline points="15 3 21 3 21 9"></polyline><line x1="10" y1="14" x2="21" y2="3"></line></svg></span><span class="truncate">Check the Processing Status</span></div></a></div><div title="Retrieve Declared Parameters"><a href="https://docs.elevateai.com/tutorials/retrieve-declared-parameters" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Retrieve Declared Parameters"><span class="w-7 h-7 shrink-0 mr-4 flex items-center justify-center"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="inline text-gray-400 dark:text-gray-500"><path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path><polyline points="15 3 21 3 21 9"></polyline><line x1="10" y1="14" x2="21" y2="3"></line></svg></span><span class="truncate">Retrieve Declared Parameters</span></div></a></div></div></div><div title="Retrieve Results"><a class="ab-tree-navigation-link ab-tab-focus cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-lg text-gray-900 dark:text-white css-wo1xh2" role="link" tabindex="0"><div class="flex items-center css-1ydoibe" title="Retrieve Results"><span class="truncate">Retrieve Results</span></div><div class="flex flex-col" role="button" aria-label="expandable"><div class="flex items-center"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="transform rotate-90 text-gray-300 dark:text-gray-600"><polyline points="9 18 15 12 9 6"></polyline></svg></div></div></a><div class="flex-1 max-w-full pl-7 ml-4"><div title="Get Phrase-by-Phrase Transcript"><a href="https://docs.elevateai.com/tutorials/get-phrase-by-phrase-transcript" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Get Phrase-by-Phrase Transcript"><span class="w-7 h-7 shrink-0 mr-4 flex items-center justify-center"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="inline text-gray-400 dark:text-gray-500"><path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path><polyline points="15 3 21 3 21 9"></polyline><line x1="10" y1="14" x2="21" y2="3"></line></svg></span><span class="truncate">Get Phrase-by-Phrase Transcript</span></div></a></div><div title="Get Punctuated Transcript"><a href="https://docs.elevateai.com/tutorials/get-punctuated-transcript" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Get Punctuated Transcript"><span class="w-7 h-7 shrink-0 mr-4 flex items-center justify-center"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="inline text-gray-400 dark:text-gray-500"><path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path><polyline points="15 3 21 3 21 9"></polyline><line x1="10" y1="14" x2="21" y2="3"></line></svg></span><span class="truncate">Get Punctuated Transcript</span></div></a></div><div title="Get CX AI"><a href="https://docs.elevateai.com/tutorials/get-cx-ai" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Get CX AI"><span class="w-7 h-7 shrink-0 mr-4 flex items-center justify-center"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="inline text-gray-400 dark:text-gray-500"><path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path><polyline points="15 3 21 3 21 9"></polyline><line x1="10" y1="14" x2="21" y2="3"></line></svg></span><span class="truncate">Get CX AI</span></div></a></div></div></div><div title="Generative AI"><a class="ab-tree-navigation-link ab-tab-focus cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-lg text-gray-900 dark:text-white css-wo1xh2" role="link" tabindex="0"><div class="flex items-center css-1ydoibe" title="Generative AI"><span class="truncate">Generative AI</span></div><div class="flex flex-col" role="button" aria-label="expandable"><div class="flex items-center"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="transform rotate-90 text-gray-300 dark:text-gray-600"><polyline points="9 18 15 12 9 6"></polyline></svg></div></div></a><div class="flex-1 max-w-full pl-7 ml-4"><div title="ElevateAI Generative AI API Calls"><a href="https://docs.elevateai.com/tutorials/elevateai-generative-ai-api-calls" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="ElevateAI Generative AI API Calls"><span class="w-7 h-7 shrink-0 mr-4 flex items-center justify-center"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="inline text-gray-400 dark:text-gray-500"><path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path><polyline points="15 3 21 3 21 9"></polyline><line x1="10" y1="14" x2="21" y2="3"></line></svg></span><span class="truncate">ElevateAI Generative AI API Calls</span></div></a></div><div title="Making API Requests for Generative AI"><a href="https://docs.elevateai.com/tutorials/making-api-requests-for-generative-ai-results" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Making API Requests for Generative AI"><span class="w-7 h-7 shrink-0 mr-4 flex items-center justify-center"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="inline text-gray-400 dark:text-gray-500"><path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path><polyline points="15 3 21 3 21 9"></polyline><line x1="10" y1="14" x2="21" y2="3"></line></svg></span><span class="truncate">Making API Requests for Generative AI</span></div></a></div><div title="Generative AI API Endpoint Details"><a href="https://docs.elevateai.com/tutorials/generative-ai-api-endpoint-details" class="ab-tree-navigation-link ab-tab-focus text-lg cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-gray-600 dark:text-gray-300 css-1qawfwf" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Generative AI API Endpoint Details"><span class="w-7 h-7 shrink-0 mr-4 flex items-center justify-center"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="inline text-gray-400 dark:text-gray-500"><path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path><polyline points="15 3 21 3 21 9"></polyline><line x1="10" y1="14" x2="21" y2="3"></line></svg></span><span class="truncate">Generative AI API Endpoint Details</span></div></a></div></div></div><div title="Delete Data"><a href="https://docs.elevateai.com/tutorials/delete-data" class="ab-tree-navigation-link ab-tab-focus cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-lg text-gray-900 dark:text-white css-wo1xh2" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Delete Data"><span class="w-7 h-7 shrink-0 mr-4 flex items-center justify-center"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="inline text-gray-400 dark:text-gray-500"><path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path><polyline points="15 3 21 3 21 9"></polyline><line x1="10" y1="14" x2="21" y2="3"></line></svg></span><span class="truncate">Delete Data</span></div></a></div><div title=".Net SDK"><a href="https://github.com/NICEElevateAI/ElevateAI.SDK" target="_blank" class="ab-tree-navigation-link ab-tab-focus cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-lg text-gray-900 dark:text-white css-wo1xh2" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title=".Net SDK"><span class="w-7 h-7 shrink-0 mr-4 flex items-center justify-center"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="inline text-gray-400 dark:text-gray-500"><path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path><polyline points="15 3 21 3 21 9"></polyline><line x1="10" y1="14" x2="21" y2="3"></line></svg></span><span class="truncate">.Net SDK</span></div></a></div><div title="Python SDK"><a href="https://github.com/NICEElevateAI/ElevateAIPythonSDK/" target="_blank" class="ab-tree-navigation-link ab-tab-focus cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-lg text-gray-900 dark:text-white css-wo1xh2" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Python SDK"><span class="w-7 h-7 shrink-0 mr-4 flex items-center justify-center"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="inline text-gray-400 dark:text-gray-500"><path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path><polyline points="15 3 21 3 21 9"></polyline><line x1="10" y1="14" x2="21" y2="3"></line></svg></span><span class="truncate">Python SDK</span></div></a></div><div title="Java SDK"><a href="https://github.com/NICEElevateAI/ElevateAIJavaSDK" target="_blank" class="ab-tree-navigation-link ab-tab-focus cursor-pointer select-none flex items-center justify-between pr-0 pt-1 ab-tree-navigation-link-inactive text-lg text-gray-900 dark:text-white css-wo1xh2" role="link" tabindex="0"><div class="flex items-center css-9whsf3" title="Java SDK"><span class="w-7 h-7 shrink-0 mr-4 flex items-center justify-center"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="inline text-gray-400 dark:text-gray-500"><path d="M18 13v6a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V8a2 2 0 0 1 2-2h6"></path><polyline points="15 3 21 3 21 9"></polyline><line x1="10" y1="14" x2="21" y2="3"></line></svg></span><span class="truncate">Java SDK</span></div></a></div></div></div></div><div class="my-2 hidden"><a href="https://www.archbee.com/?utm_campaign=hosted-docs&amp;utm_medium=referral&amp;utm_source=docs.elevateai.com" target="_blank" class="flex items-center justify-center mx-auto unselectable px-4 py-1 h-[40px] border cursor-pointer rounded-lg bg-gray-400/5 border-transparent w-full"><span class="text-gray-600 dark:text-gray-300">Docs powered by</span> <span class="flex items-center gap-1.5 font-semibold text-gray-600 dark:text-gray-100">Archbee</span></a></div></div><div role="main" class="ab-center-column md:flex justify-center grow xl:px-7 xl:overflow-x-hidden"><div class="w-full max-w-[768px]" id="main-column"><div><div class="flex flex-col justify-center pt-4 xl:pt-7"><div class="flex flex-1 w-full justify-center pb-0"><div class="flex flex-initial flex-col w-full"><h1 class="ab-doc-name h1 font-bold text-5xl break-words w-full max-w-full mt-0 pb-0 xl:-mt-1.5 mb-8 css-ydpz48">Overview</h1><div><div id="STRIPE_TEMPLATE_EDITOR" class="archbee-editor-v2 relative flex flex-col electron-no-drag text-lg bg-white text-gray-600 dark:bg-gray-900 dark:text-gray-300 break-words w-full flex-initial max-w-full" data-cy="archbee-editor"><div spellcheck="false" data-cy="plate-content" data-slate-editor="true" data-slate-node="value" contenteditable="false" zindex="-1" style="position:relative;white-space:pre-wrap;word-wrap:break-word"><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h1 class="ab-h1 heading heading-1 font-bold tracking-tighter text-4xl break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 1" id="DyeMf" data-cy="heading-one-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">// </span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Introduction</span></span></span><a href="#DyeMf" contenteditable="false" tabindex="0" aria-label="// Introduction" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="34" height="34" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h1></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="QHPdQ" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">About ElevateAI by NICE</span></span></span><a href="#QHPdQ" contenteditable="false" tabindex="0" aria-label="About ElevateAI by NICE" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">ElevateAI</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true"> </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">APIs leverage cutting-edge research in artificial intelligence (AI), automatic speech recognition (ASR), and natural language processing (NLP) to transcribe audio conversations into precise text that can be fed into any data lake or application. </span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Using ElevateAI, you can access key data needed to understand conversations at scale. Our CX AI models provide objective insights into </span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px" data-cy="inline-code-leaf"><span data-slate-string="true">audio</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">, </span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px" data-cy="inline-code-leaf"><span data-slate-string="true">transcription</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">, and </span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px" data-cy="inline-code-leaf"><span data-slate-string="true">chat</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> interactions, such as </span></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/cx-ai-features#vPRBk" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="_blank" title="https://docs.elevateai.com/cx-ai-features#vPRBk" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">voice activity</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">,</span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> out-of-the-box </span></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/cx-ai-features#nIOo8" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="_blank" title="https://docs.elevateai.com/cx-ai-features#nIOo8" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">behavioral models</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-zero-width="z" data-slate-length="0"></span></strong></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true"> </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> – including </span></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/cx-ai-features#B-osA" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="_blank" title="sentiment analysis" tabindex="0"><span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">sentiment analysis</span></strong></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> – and our </span></span></span><span data-slate-node="element" data-slate-inline="true" data-slate-void="true" class="relative"><a href="undefined#s8y_4" contenteditable="false" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg select-none" role="link" tabindex="0"><span>Generative AI-powered feature suite</span></a><span data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> that includes AutoSummary, Agent Coaching, Ask ElevateAI, and more.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><div class="break-inside-avoid flex-row relative overflow-auto ab-callout ab-callout-success w-full flex rounded-2xl bg-green-50 dark:bg-green-950" data-cy="callout"><div class="max-h-full w-1.5 rounded-l-2xl absolute top-0 left-0 bottom-0 pointer-events-none select-none bg-green-500 dark:bg-green-400" contenteditable="false"></div><div class="flex flex-col w-full px-6 py-4"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Echo by ElevateAI</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">, our latest model, supports over 50+ languages with unparalleled accuracy – check out </span></span></span><span data-slate-node="element" data-slate-inline="true" data-slate-void="true" class="relative"><a href="/echo-model-supported-languages" contenteditable="false" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg select-none" role="link" tabindex="0"><span>Echo Model Supported Languages</span></a><span data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> for the full list!</span></span></span></p></div></div></div></div><div data-slate-node="element" data-slate-void="true" id="NWngke4dBSgII8tk-QfSp" class="ab-image flex-col break-inside-avoid mb-8 ab-plugin-wrapper overflow-hidden transition delay-75 w-full ease-out"><div contenteditable="false" class="select-none"><div class="flex w-full break-inside-avoid css-i0vrft"><img src="https://images.archbee.com/1M04sW8luRoDRHuWICG7y/uDt7j_nrR8UJLdZ0oEIHm_image.png?format=webp" sizes="(max-width: 640px) 100vw, 800px" srcSet="https://images.archbee.com/1M04sW8luRoDRHuWICG7y/uDt7j_nrR8UJLdZ0oEIHm_image.png?format=webp&amp;width=600 600w, https://images.archbee.com/1M04sW8luRoDRHuWICG7y/uDt7j_nrR8UJLdZ0oEIHm_image.png?format=webp&amp;width=800 800w, https://images.archbee.com/1M04sW8luRoDRHuWICG7y/uDt7j_nrR8UJLdZ0oEIHm_image.png?format=webp&amp;width=1280 1280w" loading="lazy" class="css-1ufwn2m" title="ElevateAI API Information Flow" alt="ElevateAI API Information Flow"/></div><div class="flex text-center mt-2.5 text-gray-400 css-1tyndxa">ElevateAI by NICE API Information Flow</div></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="n" data-slate-length="0"><br/></span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="6Z-vI" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Just Getting Started?</span></strong></span></span><a href="#6Z-vI" contenteditable="false" tabindex="0" aria-label="Just Getting Started?" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/tutorials" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="_blank" title="https://docs.elevateai.com/tutorials" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Getting started</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> takes less than 60 seconds! For each of the </span></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/tutorials/getting-started#E8Prs" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="" title="https://docs.elevateai.com/tutorials/getting-started#E8Prs" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">API endpoints</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">,</span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> you will find a tutorial outlining required parameters, code samples, and response examples / schemas. </span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="-fNPi" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Not a Developer?</span></strong></span></span><a href="#-fNPi" contenteditable="false" tabindex="0" aria-label="Not a Developer?" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">You can transcribe and analyze </span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px" data-cy="inline-code-leaf"><span data-slate-string="true">audio</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> interactions directly from the web-based ElevateAI portal, with </span></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/tutorials/elevateai-dashboards#rVou-" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="_blank" title="https://docs.elevateai.com/tutorials/elevateai-dashboards#rVou-" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">no code</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> needed. </span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><div class="break-inside-avoid flex-row relative overflow-auto ab-callout ab-callout-info w-full flex rounded-2xl bg-ab-blue-50 dark:bg-ab-blue-950" data-cy="callout"><div class="max-h-full w-1.5 rounded-l-2xl absolute top-0 left-0 bottom-0 pointer-events-none select-none bg-ab-blue-500 dark:bg-ab-blue-400" contenteditable="false"></div><div class="flex flex-col w-full px-6 py-4"><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">We&#x27;re here to help!</span></strong></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">If you have any questions, our team of product experts and developers are available and eager to provide </span></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/#4zATw" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="_blank" title="https://docs.elevateai.com/#4zATw" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/#4zATw" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="" title="https://docs.elevateai.com/#4zATw" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">additional support</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">!</span></span></span></p></div></div></div></div><div data-slate-node="element" data-slate-void="true" class="ab-horizontal-divider flex justify-center items-center select-none pt-2.5 mb-5" data-cy="horizontal-divider"><div contenteditable="false" class="w-full my-2.5 bg-gray-200 dark:bg-gray-600" style="height:1px;min-height:1px;max-height:1px"></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h1 class="ab-h1 heading heading-1 font-bold tracking-tighter text-4xl break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 1" id="N3E6E" data-cy="heading-one-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">//</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> Authentication</span></span></span><a href="#N3E6E" contenteditable="false" tabindex="0" aria-label="// Authentication" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="34" height="34" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h1></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Your active API tokens authorize requests on behalf of your account and carry many privileges, so be sure to keep them secure. Do not share your API tokens in publicly accessible areas such as GitHub, client-side code, etc.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><div class="break-inside-avoid flex-row relative overflow-auto ab-callout ab-callout-info w-full flex rounded-2xl bg-ab-blue-50 dark:bg-ab-blue-950" data-cy="callout"><div class="max-h-full w-1.5 rounded-l-2xl absolute top-0 left-0 bottom-0 pointer-events-none select-none bg-ab-blue-500 dark:bg-ab-blue-400" contenteditable="false"></div><div class="flex flex-col w-full px-6 py-4"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300"><span data-slate-node="text"><span data-slate-leaf="true"><i data-slate-leaf="true" class="ab-italic break-words" data-cy="italic-mark"><span data-slate-string="true">To ensure authentication, all API requests must be made over HTTPS. Requests made over plain HTTP and/or API requests without an active API token will fail.</span></i></span></span></p></div></div></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">For your convenience and security, API tokens can be managed at any time in the </span></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/tutorials/elevateai-dashboards#_xQWv" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="" title="https://docs.elevateai.com/tutorials/elevateai-dashboards#_xQWv" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Manage Tokens</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> Dashboard.</span></span></span></p></div><div data-slate-node="element" data-slate-void="true" class="ab-horizontal-divider flex justify-center items-center select-none pt-2.5 mb-5" data-cy="horizontal-divider"><div contenteditable="false" class="w-full my-2.5 bg-gray-200 dark:bg-gray-600" style="height:1px;min-height:1px;max-height:1px"></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h1 class="ab-h1 heading heading-1 font-bold tracking-tighter text-4xl break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 1" id="MYWqd" data-cy="heading-one-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">/</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">/ </span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Data Retention &amp; Security</span></span></span><a href="#MYWqd" contenteditable="false" tabindex="0" aria-label="// Data Retention &amp; Security" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="34" height="34" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h1></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Your data is </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><u data-slate-leaf="true" class="ab-underline break-words" data-cy="underline-mark"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">yours</span></strong></u></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">!</span></strong></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><div class="break-inside-avoid flex-row relative overflow-auto ab-callout ab-callout-info w-full flex rounded-2xl bg-ab-blue-50 dark:bg-ab-blue-950" data-cy="callout"><div class="max-h-full w-1.5 rounded-l-2xl absolute top-0 left-0 bottom-0 pointer-events-none select-none bg-ab-blue-500 dark:bg-ab-blue-400" contenteditable="false"></div><div class="flex flex-col w-full px-6 py-4"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">The ElevateAI API is secured with </span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Transport Layer Security (TLS) 1.2</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> to secure and encrypt the communication as well as protect the data in transit. The Service also uses TLS mutual authentication to ensure only legitimate users can access the API.</span></span></span></p></div></div></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">All source data is deleted promptly upon processing</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. Analysis output is stored in our US-based data warehouse for up to 45 days, encrypted in transit and at rest, so that you may access your results. After 45 days, all associated data is deleted and irretrievable.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">If you have retrieved the desired results and would like to permanently delete all analysis data from our database prior to the 45-day standard retention period, you may do so at any time using the </span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-jjuy25"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px" data-cy="inline-code-leaf"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">DELETE</span></strong></span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> </span></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/tutorials/delete-data" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="" title="https://docs.elevateai.com/tutorials/delete-data" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">API endpoint</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">As a publicly traded company trusted by leading brands worldwide, we make data security a </span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">top priority</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. See additional information in the ElevateAI </span></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/legal/privacy-notice" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="_blank" title="https://docs.elevateai.com/legal/privacy-notice" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Privacy Notice</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">.</span></span></span></p></div><div data-slate-node="element" data-slate-void="true" class="ab-horizontal-divider flex justify-center items-center select-none pt-2.5 mb-5" data-cy="horizontal-divider"><div contenteditable="false" class="w-full my-2.5 bg-gray-200 dark:bg-gray-600" style="height:1px;min-height:1px;max-height:1px"></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h1 class="ab-h1 heading heading-1 font-bold tracking-tighter text-4xl break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 1" id="CcDVe" data-cy="heading-one-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">//</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> Processing Times</span></span></span><a href="#CcDVe" contenteditable="false" tabindex="0" aria-label="// Processing Times" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="34" height="34" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h1></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Remember: You can retrieve the processing status of your interaction at any time directly from a </span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-dxd15n"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px" data-cy="inline-code-leaf"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">GET</span></strong></span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> </span></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/tutorials/check-the-processing-status" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="" title="https://docs.elevateai.com/tutorials/check-the-processing-status" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">API endpoint</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> or the </span></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/tutorials/elevateai-dashboards#41SU6" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="" title="https://docs.elevateai.com/tutorials/elevateai-dashboards#41SU6" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Interactions Dashboard</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="OuK0c" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Audio Files</span></span></span><a href="#OuK0c" contenteditable="false" tabindex="0" aria-label="Audio Files" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px" data-cy="inline-code-leaf"><span data-slate-string="true">Audio</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> interaction are generally processed within </span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">25-65% of the total file duration</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">, but may vary by system integration and number of concurrent requests.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="il4OL" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Transcript and Chat Files</span></span></span><a href="#il4OL" contenteditable="false" tabindex="0" aria-label="Transcript and Chat Files" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/tutorials/declare-a-transcript" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="" title="https://docs.elevateai.com/tutorials/declare-a-transcript" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px" data-cy="inline-code-leaf"><span data-slate-string="true">Transcript</span></span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> and </span></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/tutorials/declare-a-chat-interaction" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="" title="https://docs.elevateai.com/tutorials/declare-a-chat-interaction" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px" data-cy="inline-code-leaf"><span data-slate-string="true">chat</span></span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> interactions are generally processed in </span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">seconds</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">, but may vary by system integration and number of concurrent requests.</span></span></span></p></div><div data-slate-node="element" data-slate-void="true" class="ab-horizontal-divider flex justify-center items-center select-none pt-2.5 mb-5" data-cy="horizontal-divider"><div contenteditable="false" class="w-full my-2.5 bg-gray-200 dark:bg-gray-600" style="height:1px;min-height:1px;max-height:1px"></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h1 class="ab-h1 heading heading-1 font-bold tracking-tighter text-4xl break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 1" id="yUZ5G" data-cy="heading-one-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">// </span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Accepted File Formats &amp; Sizes</span></span></span><a href="#yUZ5G" contenteditable="false" tabindex="0" aria-label="// Accepted File Formats &amp; Sizes" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="34" height="34" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h1></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="yF4c9" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Audio File Formats</span></span></span><a href="#yF4c9" contenteditable="false" tabindex="0" aria-label="Audio File Formats" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">ElevateAI supports virtually </span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">all </span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">unencrypted audio types, whether single or dual channel. If you have any questions or would like to see a full list of supported audio files, reach out to us at </span></span></span><a data-slate-node="element" data-slate-inline="true" href="" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="_blank" title="" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"><span class="__cf_email__" data-cfemail="05767075756a77714560696073647160646c2b666a68">[email&#160;protected]</span></span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><div class="break-inside-avoid flex-row relative overflow-auto ab-callout ab-callout-info w-full flex rounded-2xl bg-ab-blue-50 dark:bg-ab-blue-950" data-cy="callout"><div class="max-h-full w-1.5 rounded-l-2xl absolute top-0 left-0 bottom-0 pointer-events-none select-none bg-ab-blue-500 dark:bg-ab-blue-400" contenteditable="false"></div><div class="flex flex-col w-full px-6 py-4"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> </span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Pro Tip</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">: For highest levels of accuracy, we suggest stereo G.729A audio files.</span></span></span></p></div></div></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h3 class="ab-h3 heading heading-3 font-bold text-2xl tracking-tighter break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 3" id="iZ75C" data-cy="heading-three-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Supported File Size</span></span></span><a href="#iZ75C" contenteditable="false" tabindex="0" aria-label="Supported File Size" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h3></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">ElevateAI supports both uploads and downloads</span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true"> up to 450MB</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">.</span></span></span></p></div><div data-slate-node="element" data-slate-void="true" class="ab-horizontal-divider flex justify-center items-center select-none pt-2.5 mb-5" data-cy="horizontal-divider"><div contenteditable="false" class="w-full my-2.5 bg-gray-200 dark:bg-gray-600" style="height:1px;min-height:1px;max-height:1px"></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h1 class="ab-h1 heading heading-1 font-bold tracking-tighter text-4xl break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 1" id="Bgq4z" data-cy="heading-one-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">//</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> Supported Languages</span></span></span><a href="#Bgq4z" contenteditable="false" tabindex="0" aria-label="// Supported Languages" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="34" height="34" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h1></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="_vfJb" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><i data-slate-leaf="true" class="ab-italic break-words" data-cy="italic-mark"><span data-slate-string="true">New</span></i></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> Echo Model</span></span></span><a href="#_vfJb" contenteditable="false" tabindex="0" aria-label="New Echo Model" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Our Echo model supports over 50+ languages; see: </span></span></span><span data-slate-node="element" data-slate-inline="true" data-slate-void="true" class="relative"><a href="/echo-model-supported-languages" contenteditable="false" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg select-none" role="link" tabindex="0"><span>Echo Model Supported Languages</span></a><span data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> for details.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Echo by ElevateAI is ideal for all media types, including interviews, podcasts, videos, calls, Contact Center media, etc. </span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="LUmLc" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Purpose-Built CX Model </span></span></span><a href="#LUmLc" contenteditable="false" tabindex="0" aria-label="Purpose-Built CX Model " class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Our CX model was purpose-built for the contact center based on decades of industry experience and is ideal for use with Contact Center media.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper overflow-auto rounded-2xl mb-5 w-full"><div class="relative max-w-full overflow-hidden"><div class="css-1qwxpuu"><table role="table" class="ab-table w-full break-inside-avoid ab-table-with-key-z63jmdice8nZLb_Dj5zdv css-ttoztq" data-cy="table"><thead role="rowgroup"><tr data-slate-node="element" role="row"><th data-cellkey="z63jmdice8nZLb_Dj5zdv-0" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t border-l dark:text-gray-200 bg-gray-100 dark:bg-gray-700 css-14bcmcs font-normal text-left" role="columnheader"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-zero-width="n" data-slate-length="0"><br/></span></strong></span></span></p></div></div></th><th data-cellkey="z63jmdice8nZLb_Dj5zdv-1" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t border-l-none dark:text-gray-200 bg-gray-100 dark:bg-gray-700 css-1cy9k9p font-normal text-left" role="columnheader"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Language Tag</span></strong></span></span></p></div></div></th><th data-cellkey="z63jmdice8nZLb_Dj5zdv-2" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t border-l-none dark:text-gray-200 bg-gray-100 dark:bg-gray-700 css-1lillu0 font-normal text-left" role="columnheader"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">PII Redaction</span></strong></span></span></p></div></div></th></tr></thead><tbody><tr data-slate-node="element" role="row"><td data-cellkey="z63jmdice8nZLb_Dj5zdv-0" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">North American English</span></strong></span></span></p></div></div></td><td data-cellkey="z63jmdice8nZLb_Dj5zdv-1" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px" data-cy="inline-code-leaf"><span data-slate-string="true">en-us</span></span></span></span></p></div></div></td><td data-cellkey="z63jmdice8nZLb_Dj5zdv-2" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">social security numbers, credit card numbers, and cvv numbers</span></span></span></p></div></div></td></tr><tr data-slate-node="element" role="row"><td data-cellkey="z63jmdice8nZLb_Dj5zdv-0" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">International English</span></strong></span></span></p></div></div></td><td data-cellkey="z63jmdice8nZLb_Dj5zdv-1" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px" data-cy="inline-code-leaf"><span data-slate-string="true">en</span></span></span></span></p></div></div></td><td data-cellkey="z63jmdice8nZLb_Dj5zdv-2" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">credit card numbers and cvv numbers</span></span></span></p></div></div></td></tr><tr data-slate-node="element" role="row"><td data-cellkey="z63jmdice8nZLb_Dj5zdv-0" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Latin American Spanish</span></strong></span></span></p></div></div></td><td data-cellkey="z63jmdice8nZLb_Dj5zdv-1" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px" data-cy="inline-code-leaf"><span data-slate-string="true">es-419</span></span></span></span></p></div></div></td><td data-cellkey="z63jmdice8nZLb_Dj5zdv-2" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">social security numbers, credit card numbers, and cvv numbers</span></span></span></p></div></div></td></tr><tr data-slate-node="element" role="row"><td data-cellkey="z63jmdice8nZLb_Dj5zdv-0" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">French</span></strong></span></span></p></div></div></td><td data-cellkey="z63jmdice8nZLb_Dj5zdv-1" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px" data-cy="inline-code-leaf"><span data-slate-string="true">fr</span></span></span></span></p></div></div></td><td data-cellkey="z63jmdice8nZLb_Dj5zdv-2" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="n" data-slate-length="0"><br/></span></span></span></p></div></div></td></tr><tr data-slate-node="element" role="row"><td data-cellkey="z63jmdice8nZLb_Dj5zdv-0" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">German</span></strong></span></span></p></div></div></td><td data-cellkey="z63jmdice8nZLb_Dj5zdv-1" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px" data-cy="inline-code-leaf"><span data-slate-string="true">de</span></span></span></span></p></div></div></td><td data-cellkey="z63jmdice8nZLb_Dj5zdv-2" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="n" data-slate-length="0"><br/></span></span></span></p></div></div></td></tr><tr data-slate-node="element" role="row"><td data-cellkey="z63jmdice8nZLb_Dj5zdv-0" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Brazilian Portuguese </span></strong></span></span></p></div></div></td><td data-cellkey="z63jmdice8nZLb_Dj5zdv-1" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px" data-cy="inline-code-leaf"><span data-slate-string="true">pt-br</span></span></span></span></p></div></div></td><td data-cellkey="z63jmdice8nZLb_Dj5zdv-2" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="n" data-slate-length="0"><br/></span></span></span></p></div></div></td></tr><tr data-slate-node="element" role="row"><td data-cellkey="z63jmdice8nZLb_Dj5zdv-0" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Japanese</span></strong></span></span></p></div></div></td><td data-cellkey="z63jmdice8nZLb_Dj5zdv-1" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px" data-cy="inline-code-leaf"><span data-slate-string="true">ja</span></span></span></span></p></div></div></td><td data-cellkey="z63jmdice8nZLb_Dj5zdv-2" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="n" data-slate-length="0"><br/></span></span></span></p></div></div></td></tr><tr data-slate-node="element" role="row"><td data-cellkey="z63jmdice8nZLb_Dj5zdv-0" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Cantonese</span></strong></span></span></p></div></div></td><td data-cellkey="z63jmdice8nZLb_Dj5zdv-1" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px" data-cy="inline-code-leaf"><span data-slate-string="true">zh-YUE</span></span></span></span></p></div></div></td><td data-cellkey="z63jmdice8nZLb_Dj5zdv-2" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="n" data-slate-length="0"><br/></span></span></span></p></div></div></td></tr><tr data-slate-node="element" role="row"><td data-cellkey="z63jmdice8nZLb_Dj5zdv-0" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l dark:text-gray-200 css-uxtrrq" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Mandarin</span></strong></span></span></p></div></div></td><td data-cellkey="z63jmdice8nZLb_Dj5zdv-1" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px" data-cy="inline-code-leaf"><span data-slate-string="true">zh-CMN</span></span></span></span></p></div></div></td><td data-cellkey="z63jmdice8nZLb_Dj5zdv-2" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-7t3tmr" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="n" data-slate-length="0"><br/></span></span></span></p></div></div></td></tr></tbody></table></div><div class="select-none css-1hyj23r" contenteditable="false"></div><div class="select-none css-1hyj23r" contenteditable="false"></div></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="CQ20X" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">CX AI</span></span></span><a href="#CQ20X" contenteditable="false" tabindex="0" aria-label="CX AI" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Our CX AI models generate reportable AI scores for useful contact center metrics; see </span></span></span><span data-slate-node="element" data-slate-inline="true" data-slate-void="true" class="relative"><a href="/cx-ai-features" contenteditable="false" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg select-none" role="link" tabindex="0"><span>CX AI Features</span></a><span data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> for additional information. Languages Supported by our custom CX AI Models are noted below. </span></span></span></p></div><div data-slate-node="element" data-cy="tabs-component" class="ab-plugin-wrapper ab-tabs flex flex-col mb-5 w-full"><div class="flex overflow-hidden overflow-x-auto mb-2 pb-2" data-rbd-droppable-id="tabs-droppable" data-rbd-droppable-context-id="23305"><div class="flex w-full" data-rbd-draggable-context-id="23305" data-rbd-draggable-id="_5NhBZAKVToR1jSd1M_qg"><div class="flex-1"><div class="flex cursor-pointer text-gray-500 dark:text-gray-300 hover:text-gray-800 dark:hover:text-gray-200" data-cy="tab-item"><div class="flex justify-between py-2 border-b-2 text-center w-full whitespace-nowrap css-v1dlzn"><div class="select-none truncate font-semibold" style="max-width:320px" contenteditable="false" data-cy="tab-label">Audio</div></div></div></div></div><div class="flex w-full" data-rbd-draggable-context-id="23305" data-rbd-draggable-id="9Ko5iS96Hplzsu2Ca4dly"><div class="flex-1"><div class="flex cursor-pointer text-gray-500 dark:text-gray-300 hover:text-gray-800 dark:hover:text-gray-200" data-cy="tab-item"><div class="flex justify-between py-2 border-b-2 text-center w-full whitespace-nowrap dark:border-gray-600 css-bhtu2n"><div class="select-none truncate" style="max-width:320px" contenteditable="false" data-cy="tab-label">Transcript</div></div></div></div></div><div class="flex w-full" data-rbd-draggable-context-id="23305" data-rbd-draggable-id="u5FrRxtE5nRFYbn7Kpawa"><div class="flex-1"><div class="flex cursor-pointer text-gray-500 dark:text-gray-300 hover:text-gray-800 dark:hover:text-gray-200" data-cy="tab-item"><div class="flex justify-between py-2 border-b-2 text-center w-full whitespace-nowrap dark:border-gray-600 css-bhtu2n"><div class="select-none truncate" style="max-width:320px" contenteditable="false" data-cy="tab-label">Chat</div></div></div></div></div></div><div class="flex w-full" data-cy="tab-content"><div data-slate-node="element" class="ab-tab-item w-full"><div data-slate-node="element" class="ab-plugin-wrapper overflow-auto rounded-2xl mb-5 w-full"><div class="relative max-w-full overflow-hidden"><div class="css-14bnrp3"><table role="table" class="ab-table w-full break-inside-avoid ab-table-with-key-RfSnQUNi3OEV0XvIJWjq8 pr-6 css-ttoztq" data-cy="table"><thead role="rowgroup"><tr data-slate-node="element" role="row"><th data-cellkey="RfSnQUNi3OEV0XvIJWjq8-0" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t border-l dark:text-gray-200 bg-gray-100 dark:bg-gray-700 css-14bcmcs font-normal text-left" role="columnheader"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="n" data-slate-length="0"><br/></span></span></span></p></div></div></th><th data-cellkey="RfSnQUNi3OEV0XvIJWjq8-1" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t border-l-none dark:text-gray-200 bg-gray-100 dark:bg-gray-700 css-1cy9k9p font-normal text-left" role="columnheader"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Language Tag</span></strong></span></span></p></div></div></th><th data-cellkey="RfSnQUNi3OEV0XvIJWjq8-2" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t border-l-none dark:text-gray-200 bg-gray-100 dark:bg-gray-700 css-1lillu0 font-normal text-left" role="columnheader"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">CX AI Models</span></strong></span></span></p></div></div></th></tr></thead><tbody><tr data-slate-node="element" role="row"><td data-cellkey="RfSnQUNi3OEV0XvIJWjq8-0" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">North American English</span></strong></span></span></p></div></div></td><td data-cellkey="RfSnQUNi3OEV0XvIJWjq8-1" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px" data-cy="inline-code-leaf"><span data-slate-string="true">en-us</span></span></span></span></p></div></div></td><td data-cellkey="RfSnQUNi3OEV0XvIJWjq8-2" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-zero-width="z" data-slate-length="0"></span></strong></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/cx-ai-features#nIOo8" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="" title="https://docs.elevateai.com/cx-ai-features#nIOo8" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-zero-width="z" data-slate-length="0"></span></strong></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Behaviors for CSAT</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">, </span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Sales Effectiveness</span></span></span></p></div></div></td></tr><tr data-slate-node="element" role="row"><td data-cellkey="RfSnQUNi3OEV0XvIJWjq8-0" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">International English</span></strong></span></span></p></div></div></td><td data-cellkey="RfSnQUNi3OEV0XvIJWjq8-1" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px" data-cy="inline-code-leaf"><span data-slate-string="true">en</span></span></span></span></p></div></div></td><td data-cellkey="RfSnQUNi3OEV0XvIJWjq8-2" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-zero-width="z" data-slate-length="0"></span></strong></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/cx-ai-features#nIOo8" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="" title="https://docs.elevateai.com/cx-ai-features#nIOo8" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-zero-width="z" data-slate-length="0"></span></strong></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Behaviors for CSAT and Vulnerable customers</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></p></div></div></td></tr><tr data-slate-node="element" role="row"><td data-cellkey="RfSnQUNi3OEV0XvIJWjq8-0" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Latin American Spanish</span></strong></span></span></p></div></div></td><td data-cellkey="RfSnQUNi3OEV0XvIJWjq8-1" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px" data-cy="inline-code-leaf"><span data-slate-string="true">es-419</span></span></span></span></p></div></div></td><td data-cellkey="RfSnQUNi3OEV0XvIJWjq8-2" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/cx-ai-features#nIOo8" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="" title="https://docs.elevateai.com/cx-ai-features#nIOo8" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Behaviors for CSAT </span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></p></div></div></td></tr><tr data-slate-node="element" role="row"><td data-cellkey="RfSnQUNi3OEV0XvIJWjq8-0" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l dark:text-gray-200 css-uxtrrq" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Brazilian Portuguese </span></strong></span></span></p></div></div></td><td data-cellkey="RfSnQUNi3OEV0XvIJWjq8-1" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px" data-cy="inline-code-leaf"><span data-slate-string="true">pt-br</span></span></span></span></p></div></div></td><td data-cellkey="RfSnQUNi3OEV0XvIJWjq8-2" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-7t3tmr" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/cx-ai-features#nIOo8" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="" title="https://docs.elevateai.com/cx-ai-features#nIOo8" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Behaviors for CSAT </span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></p></div></div></td></tr></tbody></table></div><div class="select-none css-1hyj23r" contenteditable="false"></div><div class="select-none css-1hyj23r" contenteditable="false"></div></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="n" data-slate-length="0"><br/></span></span></span></p></div></div></div><div class="w-full hidden" data-cy="tab-content"><div data-slate-node="element" class="ab-tab-item w-full"><div data-slate-node="element" class="ab-plugin-wrapper overflow-auto rounded-2xl mb-0 w-full"><div class="relative max-w-full overflow-hidden"><div class="css-14bnrp3"><table role="table" class="ab-table w-full break-inside-avoid ab-table-with-key--m0ldYvwpSM2YfoKojSnZ pr-6 css-ttoztq" data-cy="table"><thead role="rowgroup"><tr data-slate-node="element" role="row"><th data-cellkey="-m0ldYvwpSM2YfoKojSnZ-0" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t border-l dark:text-gray-200 bg-gray-100 dark:bg-gray-700 css-14bcmcs font-normal text-left" role="columnheader"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="n" data-slate-length="0"><br/></span></span></span></p></div></div></th><th data-cellkey="-m0ldYvwpSM2YfoKojSnZ-1" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t border-l-none dark:text-gray-200 bg-gray-100 dark:bg-gray-700 css-1cy9k9p font-normal text-left" role="columnheader"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Language Tag</span></strong></span></span></p></div></div></th><th data-cellkey="-m0ldYvwpSM2YfoKojSnZ-2" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t border-l-none dark:text-gray-200 bg-gray-100 dark:bg-gray-700 css-1lillu0 font-normal text-left" role="columnheader"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">CX AI Models</span></strong></span></span></p></div></div></th></tr></thead><tbody><tr data-slate-node="element" role="row"><td data-cellkey="-m0ldYvwpSM2YfoKojSnZ-0" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">North American English</span></strong></span></span></p></div></div></td><td data-cellkey="-m0ldYvwpSM2YfoKojSnZ-1" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px" data-cy="inline-code-leaf"><span data-slate-string="true">en-us</span></span></span></span></p></div></div></td><td data-cellkey="-m0ldYvwpSM2YfoKojSnZ-2" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-zero-width="z" data-slate-length="0"></span></strong></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/cx-ai-features#nIOo8" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="" title="https://docs.elevateai.com/cx-ai-features#nIOo8" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-zero-width="z" data-slate-length="0"></span></strong></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Behaviors for CSAT</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">, </span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Sales Effectiveness</span></span></span></p></div></div></td></tr><tr data-slate-node="element" role="row"><td data-cellkey="-m0ldYvwpSM2YfoKojSnZ-0" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">International English</span></strong></span></span></p></div></div></td><td data-cellkey="-m0ldYvwpSM2YfoKojSnZ-1" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px" data-cy="inline-code-leaf"><span data-slate-string="true">en</span></span></span></span></p></div></div></td><td data-cellkey="-m0ldYvwpSM2YfoKojSnZ-2" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-zero-width="z" data-slate-length="0"></span></strong></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/cx-ai-features#nIOo8" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="" title="https://docs.elevateai.com/cx-ai-features#nIOo8" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-zero-width="z" data-slate-length="0"></span></strong></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Behaviors for CSAT and Vulnerable customers</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">,</span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></p></div></div></td></tr><tr data-slate-node="element" role="row"><td data-cellkey="-m0ldYvwpSM2YfoKojSnZ-0" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Latin American Spanish</span></strong></span></span></p></div></div></td><td data-cellkey="-m0ldYvwpSM2YfoKojSnZ-1" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px" data-cy="inline-code-leaf"><span data-slate-string="true">es-419</span></span></span></span></p></div></div></td><td data-cellkey="-m0ldYvwpSM2YfoKojSnZ-2" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/cx-ai-features#nIOo8" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="" title="https://docs.elevateai.com/cx-ai-features#nIOo8" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Behaviors for CSAT </span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></p></div></div></td></tr><tr data-slate-node="element" role="row"><td data-cellkey="-m0ldYvwpSM2YfoKojSnZ-0" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l dark:text-gray-200 css-uxtrrq" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Brazilian Portuguese </span></strong></span></span></p></div></div></td><td data-cellkey="-m0ldYvwpSM2YfoKojSnZ-1" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px" data-cy="inline-code-leaf"><span data-slate-string="true">pt-br</span></span></span></span></p></div></div></td><td data-cellkey="-m0ldYvwpSM2YfoKojSnZ-2" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-7t3tmr" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/cx-ai-features#nIOo8" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="" title="https://docs.elevateai.com/cx-ai-features#nIOo8" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Behaviors for CSAT </span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></p></div></div></td></tr></tbody></table></div><div class="select-none css-1hyj23r" contenteditable="false"></div><div class="select-none css-1hyj23r" contenteditable="false"></div></div></div></div></div><div class="w-full hidden" data-cy="tab-content"><div data-slate-node="element" class="ab-tab-item w-full"><div data-slate-node="element" class="ab-plugin-wrapper overflow-auto rounded-2xl mb-0 w-full"><div class="relative max-w-full overflow-hidden"><div class="css-14bnrp3"><table role="table" class="ab-table w-full break-inside-avoid ab-table-with-key-n1csWzzF28KblEI_yIXCZ pr-6 css-ttoztq" data-cy="table"><thead role="rowgroup"><tr data-slate-node="element" role="row"><th data-cellkey="n1csWzzF28KblEI_yIXCZ-0" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t border-l dark:text-gray-200 bg-gray-100 dark:bg-gray-700 css-14bcmcs font-normal text-left" role="columnheader"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="n" data-slate-length="0"><br/></span></span></span></p></div></div></th><th data-cellkey="n1csWzzF28KblEI_yIXCZ-1" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t border-l-none dark:text-gray-200 bg-gray-100 dark:bg-gray-700 css-1cy9k9p font-normal text-left" role="columnheader"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Language Tag</span></strong></span></span></p></div></div></th><th data-cellkey="n1csWzzF28KblEI_yIXCZ-2" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t border-l-none dark:text-gray-200 bg-gray-100 dark:bg-gray-700 css-1lillu0 font-normal text-left" role="columnheader"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">CX AI Models</span></strong></span></span></p></div></div></th></tr></thead><tbody><tr data-slate-node="element" role="row"><td data-cellkey="n1csWzzF28KblEI_yIXCZ-0" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">North American English</span></strong></span></span></p></div></div></td><td data-cellkey="n1csWzzF28KblEI_yIXCZ-1" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px" data-cy="inline-code-leaf"><span data-slate-string="true">en-us</span></span></span></span></p></div></div></td><td data-cellkey="n1csWzzF28KblEI_yIXCZ-2" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-zero-width="z" data-slate-length="0"></span></strong></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/cx-ai-features#nIOo8" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="" title="https://docs.elevateai.com/cx-ai-features#nIOo8" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-zero-width="z" data-slate-length="0"></span></strong></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Behaviors for CSAT</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">, </span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Sales Effectiveness</span></span></span></p></div></div></td></tr><tr data-slate-node="element" role="row"><td data-cellkey="n1csWzzF28KblEI_yIXCZ-0" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">International English</span></strong></span></span></p></div></div></td><td data-cellkey="n1csWzzF28KblEI_yIXCZ-1" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px" data-cy="inline-code-leaf"><span data-slate-string="true">en</span></span></span></span></p></div></div></td><td data-cellkey="n1csWzzF28KblEI_yIXCZ-2" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-zero-width="z" data-slate-length="0"></span></strong></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/cx-ai-features#nIOo8" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="" title="https://docs.elevateai.com/cx-ai-features#nIOo8" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-zero-width="z" data-slate-length="0"></span></strong></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Behaviors for CSAT</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></p></div></div></td></tr><tr data-slate-node="element" role="row"><td data-cellkey="n1csWzzF28KblEI_yIXCZ-0" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l dark:text-gray-200 css-uxtrrq" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Latin American Spanish</span></strong></span></span></p></div></div></td><td data-cellkey="n1csWzzF28KblEI_yIXCZ-1" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px" data-cy="inline-code-leaf"><span data-slate-string="true">es-419</span></span></span></span></p></div></div></td><td data-cellkey="n1csWzzF28KblEI_yIXCZ-2" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-7t3tmr" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/cx-ai-features#nIOo8" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="" title="https://docs.elevateai.com/cx-ai-features#nIOo8" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Behaviors for CSAT </span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></p></div></div></td></tr></tbody></table></div><div class="select-none css-1hyj23r" contenteditable="false"></div><div class="select-none css-1hyj23r" contenteditable="false"></div></div></div></div></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="Oo2ox" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Generative AI</span></span></span><a href="#Oo2ox" contenteditable="false" tabindex="0" aria-label="Generative AI" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Our Generative AI end points support all </span></span></span><span data-slate-node="element" data-slate-inline="true" data-slate-void="true" class="relative"><a href="/echo-model-supported-languages" contenteditable="false" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg select-none" role="link" tabindex="0"><span>Echo Model Supported Languages</span></a><span data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> </span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Generative AI endpoints can be called in real-time: Declare --&gt; Immediately call Generative AI for chats and transcripts. Audio files require processing to be completed. </span></span></span></p></div><div data-slate-node="element" data-slate-void="true" class="ab-horizontal-divider flex justify-center items-center select-none pt-2.5 mb-5" data-cy="horizontal-divider"><div contenteditable="false" class="w-full my-2.5 bg-gray-200 dark:bg-gray-600" style="height:1px;min-height:1px;max-height:1px"></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h1 class="ab-h1 heading heading-1 font-bold tracking-tighter text-4xl break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 1" id="Qofti" data-cy="heading-one-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">//</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> Error Handling</span></span></span><a href="#Qofti" contenteditable="false" tabindex="0" aria-label="// Error Handling" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="34" height="34" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h1></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">ElevateAI uses conventional HTTP response codes for each API request. </span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper text-gray-600 dark:text-gray-300 w-full"><ul class="ab-ul-list unordered-list pl-10 mb-5 css-1r0cu0f" data-cy="unordered-list"><li data-slate-node="element" class="ab-list-item list-item relative first:pt-0 pt-3 pl-2 marker:text-gray-400 marker:font-semibold marker:[font-feature-settings=&quot;`ss01`,`cv01`,`tnum`&quot;]" data-cy="list-item"><div data-slate-node="element" class="ab-list-item-child list-item-child" placeholder="Type / for blocks, @ to link docs or people" data-cy="list-item-child"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Codes in the </span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px" data-cy="inline-code-leaf"><span data-slate-string="true">2xx</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> range indicate the request was successfully executed. </span></span></span></div></li><li data-slate-node="element" class="ab-list-item list-item relative first:pt-0 pt-3 pl-2 marker:text-gray-400 marker:font-semibold marker:[font-feature-settings=&quot;`ss01`,`cv01`,`tnum`&quot;]" data-cy="list-item"><div data-slate-node="element" class="ab-list-item-child list-item-child" placeholder="Type / for blocks, @ to link docs or people" data-cy="list-item-child"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Codes in the </span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px" data-cy="inline-code-leaf"><span data-slate-string="true">4xx</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> range indicate a failure based on the information provided (e.g., a required parameter was omitted). </span></span></span></div></li><li data-slate-node="element" class="ab-list-item list-item relative first:pt-0 pt-3 pl-2 marker:text-gray-400 marker:font-semibold marker:[font-feature-settings=&quot;`ss01`,`cv01`,`tnum`&quot;]" data-cy="list-item"><div data-slate-node="element" class="ab-list-item-child list-item-child" placeholder="Type / for blocks, @ to link docs or people" data-cy="list-item-child"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">While rare, codes in the </span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px" data-cy="inline-code-leaf"><span data-slate-string="true">5xx</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> range may indicate an error with the ElevateAI service.</span></span></span></div></li></ul></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">If a request is successful but an error occurs when uploading, downloading, or processing your interaction, a descriptive </span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px" data-cy="inline-code-leaf"><span data-slate-string="true">errorMessage</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> will be provided when </span></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/tutorials/check-the-processing-status" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="" title="https://docs.elevateai.com/tutorials/check-the-processing-status" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">checking the processing status</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> of the interaction.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><div class="break-inside-avoid flex-row relative overflow-auto ab-callout ab-callout-info w-full flex rounded-2xl bg-ab-blue-50 dark:bg-ab-blue-950" data-cy="callout"><div class="max-h-full w-1.5 rounded-l-2xl absolute top-0 left-0 bottom-0 pointer-events-none select-none bg-ab-blue-500 dark:bg-ab-blue-400" contenteditable="false"></div><div class="flex flex-col w-full px-6 py-4"><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">We&#x27;re here to help!</span></strong></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">If you have any questions not addressed within this documentation, our team of product experts and developers are available and eager to provide </span></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/#4zATw" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="" title="https://docs.elevateai.com/#4zATw" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">additional support</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">!</span></span></span></p></div></div></div></div><div data-slate-node="element" class="ab-plugin-wrapper overflow-auto rounded-2xl mb-5 w-full"><div class="relative max-w-full overflow-hidden"><div class="css-1qwxpuu"><table role="table" class="ab-table w-full break-inside-avoid ab-table-with-key-J4Wk8zxJB9udGLgtP7ZrX css-ttoztq" data-cy="table"><thead role="rowgroup"><tr data-slate-node="element" role="row"><th data-cellkey="J4Wk8zxJB9udGLgtP7ZrX-0" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t border-l dark:text-gray-200 bg-gray-100 dark:bg-gray-700 css-14bcmcs font-normal text-left" role="columnheader"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">HTTP Status Code</span></strong></span></span></p></div></div></th><th data-cellkey="J4Wk8zxJB9udGLgtP7ZrX-1" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t border-l-none dark:text-gray-200 bg-gray-100 dark:bg-gray-700 css-1lillu0 font-normal text-left" role="columnheader"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">Summary</span></strong></span></span></p></div></div></th></tr></thead><tbody><tr data-slate-node="element" role="row"><td data-cellkey="J4Wk8zxJB9udGLgtP7ZrX-0" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">400 - Bad Request</span></span></span></p></div></div></td><td data-cellkey="J4Wk8zxJB9udGLgtP7ZrX-1" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">The API request does not contain the expected parameters (either missing a required parameter or providing an unexpected value for a parameter). Prior to re-requesting, review the parameters and code examples within the associated </span></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/tutorials#E8Prs" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="" title="https://docs.elevateai.com/tutorials#E8Prs" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">tutorial</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">.</span></span></span></p></div></div></td></tr><tr data-slate-node="element" role="row"><td data-cellkey="J4Wk8zxJB9udGLgtP7ZrX-0" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">401 - Unauthorized</span></span></span></p></div></div></td><td data-cellkey="J4Wk8zxJB9udGLgtP7ZrX-1" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">The API request is missing or passed an invalid </span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px" data-cy="inline-code-leaf"><span data-slate-string="true">X-API-Token</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> in the header. Prior to re-requesting, confirm or request your API token within the </span></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/tutorials/elevateai-dashboards#_xQWv" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="" title="https://docs.elevateai.com/tutorials/elevateai-dashboards#_xQWv" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Manage Tokens</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> Dashboard.</span></span></span></p></div></div></td></tr><tr data-slate-node="element" role="row"><td data-cellkey="J4Wk8zxJB9udGLgtP7ZrX-0" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">404 - Not Found</span></span></span></p></div></div></td><td data-cellkey="J4Wk8zxJB9udGLgtP7ZrX-1" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Either the API request was made with an invalid/deleted </span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px" data-cy="inline-code-leaf"><span data-slate-string="true">interactionIdentifer</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> in the path, or analysis results have been requested prior to processing completion. Prior to re-requesting, confirm your API token within the </span></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/tutorials/elevateai-dashboards#_xQWv" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="" title="https://docs.elevateai.com/tutorials/elevateai-dashboards#_xQWv" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Manage Tokens</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> Dashboard, </span></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/tutorials/check-the-processing-status" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="" title="https://docs.elevateai.com/tutorials/check-the-processing-status" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">check the processing status</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">.</span></span></span></p></div></div></td></tr><tr data-slate-node="element" role="row"><td data-cellkey="J4Wk8zxJB9udGLgtP7ZrX-0" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">409 - Conflict</span></span></span></p></div></div></td><td data-cellkey="J4Wk8zxJB9udGLgtP7ZrX-1" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">The API request made can&#x27;t be complete because you have previously </span></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/tutorials/upload-an-audio-file" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="" title="https://docs.elevateai.com/tutorials/upload-an-audio-file" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">uploaded an audio file</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> or provided a </span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-leaf="true" class="ab-code bg-gray-100 dark:bg-gray-800 dark:text-white border border-gray-200 break-words dark:border-gray-700 py-0.5 px-1.5 my-0 mx-0.5 rounded font-mono" style="font-size:14px" data-cy="inline-code-leaf"><span data-slate-string="true">downloadUri</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> when </span></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/tutorials/declare-an-audio-interaction" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="" title="https://docs.elevateai.com/tutorials/declare-an-audio-interaction" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">declaring the audio interaction</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">.</span></span></span></p></div></div></td></tr><tr data-slate-node="element" role="row"><td data-cellkey="J4Wk8zxJB9udGLgtP7ZrX-0" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">413 - Payload Too Large</span></span></span></p></div></div></td><td data-cellkey="J4Wk8zxJB9udGLgtP7ZrX-1" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-1cy9k9p" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">The ElevateAI service couldn&#x27;t retrieve the uploaded file or the file is larger than the maximum </span></span></span><a data-slate-node="element" data-slate-inline="true" href="https://docs.elevateai.com/#iZ75C" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="" title="https://docs.elevateai.com/#iZ75C" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">supported file size</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. Confirm file size, re-upload, and if you still receive the error, re-declare the interaction.</span></span></span></p></div></div></td></tr><tr data-slate-node="element" role="row"><td data-cellkey="J4Wk8zxJB9udGLgtP7ZrX-0" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l dark:text-gray-200 css-uxtrrq" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">429 - Too Many Requests</span></span></span></p></div></div></td><td data-cellkey="J4Wk8zxJB9udGLgtP7ZrX-1" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t-none border-l-none dark:text-gray-200 css-7t3tmr" role="cell"><div data-slate-node="element" class="css-rb3r14"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">The API request to declare the interaction exceeds the monthly quota associated with your account. To upgrade to a paid account or request your quota be increased, contact us at <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="c6b5a7aaa3b586a3aaa3b0a7b2a3a7afe8a5a9ab">[email&#160;protected]</a>.</span></span></span></p></div></div></td></tr></tbody></table></div><div class="select-none css-1hyj23r" contenteditable="false"></div><div class="select-none css-1hyj23r" contenteditable="false"></div></div></div><div data-slate-node="element" data-slate-void="true" class="ab-horizontal-divider flex justify-center items-center select-none pt-2.5 mb-5" data-cy="horizontal-divider"><div contenteditable="false" class="w-full my-2.5 bg-gray-200 dark:bg-gray-600" style="height:1px;min-height:1px;max-height:1px"></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h1 class="ab-h1 heading heading-1 font-bold tracking-tighter text-4xl break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 1" id="iwwlY" data-cy="heading-one-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">//</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> Daily Quota</span></span></span><a href="#iwwlY" contenteditable="false" tabindex="0" aria-label="// Daily Quota" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="34" height="34" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h1></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="zKZgg" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Free Accounts</span></span></span><a href="#zKZgg" contenteditable="false" tabindex="0" aria-label="Free Accounts" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Free accounts have access to declare up to </span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">1,000 interactions per day</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">! </span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">If you are interested in upgrading to a paid account for higher usage, please contact us at </span></span></span><a data-slate-node="element" data-slate-inline="true" href="" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="_blank" title="" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"><span class="__cf_email__" data-cfemail="d0a3b1bcb5a390b5bcb5a6b1a4b5b1b9feb3bfbd">[email&#160;protected]</span></span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">.</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h2 class="ab-h2 heading heading-2 text-3xl tracking-tighter font-bold break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 2" id="N75go" data-cy="heading-two-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Production (Paid) Accounts</span></span></span><a href="#N75go" contenteditable="false" tabindex="0" aria-label="Production (Paid) Accounts" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="30" height="30" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h2></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">By default, paid accounts have access to declare up to </span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">5,000 interactions per day</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">. </span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">If you require a higher limit, please reach out to us at </span></span></span><a data-slate-node="element" data-slate-inline="true" href="" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="" title="" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"><span class="__cf_email__" data-cfemail="a9dadcd9d9c6dbdde9ccc5ccdfc8ddccc8c087cac6c4">[email&#160;protected]</span></span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></span></a><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> to request a limit increase.</span></span></span></p></div><div data-slate-node="element" data-slate-void="true" class="ab-horizontal-divider flex justify-center items-center select-none pt-2.5 mb-5" data-cy="horizontal-divider"><div contenteditable="false" class="w-full my-2.5 bg-gray-200 dark:bg-gray-600" style="height:1px;min-height:1px;max-height:1px"></div><div data-slate-spacer="true" style="height:0;color:transparent;outline:none;position:absolute"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span></div></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 mt-10 w-full"><h1 class="ab-h1 heading heading-1 font-bold tracking-tighter text-4xl break-words break-inside-avoid toc-scroll-target text-gray-800 dark:text-gray-100 css-1voruy" placeholder="Heading 1" id="4zATw" data-cy="heading-one-element"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">//</span></span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> Additional Support</span></span></span><a href="#4zATw" contenteditable="false" tabindex="0" aria-label="// Additional Support" class="relative select-none css-14ww1q5"><span class="ml-2"><svg xmlns="http://www.w3.org/2000/svg" width="34" height="34" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="p-0.5 copy-link cursor-pointer hidden absolute stroke-current css-1etxbbi"><circle cx="12" cy="5" r="3"></circle><line x1="12" y1="22" x2="12" y2="8"></line><path d="M5 12H2a10 10 0 0 0 20 0h-3"></path></svg></span></a></h1></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Our team of product experts and developers are </span></span></span><span data-slate-node="text"><span data-slate-leaf="true"><strong data-slate-leaf="true" class="ab-bold font-bold break-words text-gray-800 dark:text-gray-100" data-cy="bold-mark"><span data-slate-string="true">on call and available to answer any questions you may have</span></strong></span></span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">! </span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper mb-5 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-5"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">For the fastest response times, please direct your question to the following:</span></span></span></p></div><div data-slate-node="element" class="ab-plugin-wrapper overflow-auto rounded-2xl mb-5 w-full"><div class="relative max-w-full overflow-hidden"><div class="css-1qwxpuu"><table role="table" class="ab-table w-full break-inside-avoid ab-table-with-key-_rjjlDHKNrRHV2tTaSsx3 css-ttoztq" data-cy="table"><thead role="rowgroup"><tr data-slate-node="element" role="row"><th data-cellkey="_rjjlDHKNrRHV2tTaSsx3-0" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t border-l dark:text-gray-200 css-14bcmcs font-normal text-left" role="columnheader"><div data-slate-node="element" class="css-16t017t"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true">Questions about upgrading to a paid account? contact us at...</span></span></span></p></div></div></th><th data-cellkey="_rjjlDHKNrRHV2tTaSsx3-1" class="relative align-top border-gray-100 dark:border-gray-700 border-b border-r break-all border-t border-l-none dark:text-gray-200 css-1lillu0 font-normal text-left" role="columnheader"><div data-slate-node="element" class="css-rk1qzv"><div data-slate-node="element" class="ab-plugin-wrapper mb-0 w-full"><p class="ab-paragraph w-full mt-0 leading-7 break-words text-gray-600 dark:text-gray-300 mb-0"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><a data-slate-node="element" data-slate-inline="true" href="" rel="nofollow noreferrer noopener" class="ab-link ab-tab-focus relative underline decoration-from-font underline-offset-4 cursor-pointer break-words transition-all font-bold text-ab-blue-500 dark:text-ab-blue-400 css-1y36zbg" target="_blank" title="" tabindex="-1"><span><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-zero-width="z" data-slate-length="0"></span></span></span><span data-slate-node="element" data-slate-inline="true" class="css-1eolpgr"><span data-slate-node="text"><span data-slate-leaf="true"><span data-slate-string="true"> <span class="__cf_email__" 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