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Bus Travel Tips & FAQs | Greyhound
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<div class="flix-page-container" data-cms-id="945" data-cms-langcode="en-us"> <main id="main-content" style="width: 100%"> <div class="flix-grid"> <div class="flix-col-12 flix-col-8-xl"> <script type="application/ld+json"> { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1 , "name": "Home", "item": "https://www.greyhound.com/" }, { "@type": "ListItem", "position": 2 , "name": "Help \u0026 Info" ,"item": "https://www.greyhound.com/help-and-info" } , { "@type": "ListItem", "position": 3 , "name": "Tips \u0026 FAQs" } ] } </script> <nav aria-label="Breadcrumb"> <ol class="flix-breadcrumbs breadcrumbs--hub"> <li class="flix-breadcrumbs__item"> <a class="flix-breadcrumbs__link breadcrumbs--hub__link" title="Home" href="/">Home</a> </li> <li class="flix-breadcrumbs__item"> <a class="flix-breadcrumbs__link breadcrumbs--hub__link" title="Help & Info" href="/help-and-info"> Help & Info </a> </li> <li class="flix-breadcrumbs__item"> <span aria-current="location" title="Tips & FAQs" class="flix-breadcrumbs__link breadcrumbs--hub__link flix-breadcrumbs__link--active"> Tips & FAQs </span> </li> </ol> </nav> <h1 class="flix-h1">Tips for Your Journey & FAQs</h1> <div id="section-34574" style="clear: both"> <div class="flix-text basic-page-paragraph-container" style="overflow-y: auto"> <h2>Tips for your bus trip</h2> <p class="intro">Some tips from us (and seasoned travelers) to help your trip go smoothly.</p> </div> </div> <div id="section-34597" style="clear: both"> <div class="basic-page-paragraph-container"> <h2 class="flix-h2 flix-h2--section-header">Have a great journey!</h2> <details class="flix-accordion" id="section-34576"> <summary class="flix-accordion__title" role="button" tabindex="0" aria-expanded="false"> Make the most of free Wi-Fi </summary> <article class="flix-accordion__content flix-space-4-top"> <div id="section-34575"> <div class="flix-text basic-page-paragraph-container" style="overflow-y: auto"> <p>We have free Wi-Fi on most of our buses and at our stations. So you can keep up with your social life – and post live from your trip with Instagram-worthy scenic shots (which you'll tag #gogreyhound of course...).</p> </div> </div> </article> </details> <details class="flix-accordion" id="section-34578"> <summary class="flix-accordion__title" role="button" tabindex="0" aria-expanded="false"> Track My Bus </summary> <article class="flix-accordion__content flix-space-4-top"> <div id="section-34577"> <div class="flix-text basic-page-paragraph-container" style="overflow-y: auto"> <p>On time, early, or delayed, our bus tracker lets you know where your bus is with live updates and information allowing you to better plan your trip. Track My Bus is simple and easy to use and it's ideal for anyone picking up a friend or family member at the terminal to track a bus and plan ahead. </p> <p>Find your bus by schedule number, departure city or arrival city and get live status updates showing your bus' progress. The status update will indicate if your bus is on time, early or delayed and give an approximate arrival time. </p> <p>No more guessing or wondering, now you can use your time wisely and plan ahead. Go to <strong><a href="/track" target="_blank">https://www.greyhound.com/track</a></strong> to track your bus now.</p> </div> </div> </article> </details> <details class="flix-accordion" id="section-34580"> <summary class="flix-accordion__title" role="button" tabindex="0" aria-expanded="false"> Check out our Instagram and see all the places you can #AffordToExplore </summary> <article class="flix-accordion__content flix-space-4-top"> <div id="section-34579"> <div class="flix-text basic-page-paragraph-container" style="overflow-y: auto"> <p>Follow us on the ‘Gram! Visiting our <a href="https://www.instagram.com/greyhoundlines/" target="_blank">Instagram</a> page means swiping through some amazing travel inspiration and fun adventures to add to your to-do list. Our IGTv and highlights will guide you to all the scenic spots and must-try food joints for current or future destinations. In addition to being a travel guide, we also offer some inspiring employee stories and celebrity collaborations and events.</p> </div> </div> </article> </details> <details class="flix-accordion" id="section-34582"> <summary class="flix-accordion__title" role="button" tabindex="0" aria-expanded="false"> Keep your devices charged, right at your seat </summary> <article class="flix-accordion__content flix-space-4-top"> <div id="section-34581"> <div class="flix-text basic-page-paragraph-container" style="overflow-y: auto"> <p>On most of our buses, there's a power outlet at nearly every seat. So if you want to watch the entire movie library on your laptop or tablet – go right ahead, you'll never run out of juice! And you'll get off the bus with a fully charged phone, no matter how much tweeting and instagramming you do during your trip.</p> </div> </div> </article> </details> <details class="flix-accordion" id="section-34584"> <summary class="flix-accordion__title" role="button" tabindex="0" aria-expanded="false"> Bring a blanket and layer up </summary> <article class="flix-accordion__content flix-space-4-top"> <div id="section-34583"> <div class="flix-text basic-page-paragraph-container" style="overflow-y: auto"> <p>What's chilly for you, might be too hot for another passenger. We try our best to find a happy medium temperature, but a blanket will give you your very own temperature control tool. Or just layer up with a cozy zip-up.</p> </div> </div> </article> </details> <details class="flix-accordion" id="section-34586"> <summary class="flix-accordion__title" role="button" tabindex="0" aria-expanded="false"> Have a map or guidebook handy </summary> <article class="flix-accordion__content flix-space-4-top"> <div id="section-34585"> <div class="flix-text basic-page-paragraph-container" style="overflow-y: auto"> <p>If your Greyhound bus is taking you through parts of the United States, Canada or Mexico, you're going to see some amazing scenery. So why not bring a map or guidebook to tell you more about the towns, cities and landscape you’re traveling through?</p> </div> </div> </article> </details> <details class="flix-accordion" id="section-34588"> <summary class="flix-accordion__title" role="button" tabindex="0" aria-expanded="false"> Remember your earplugs and eyemask </summary> <article class="flix-accordion__content flix-space-4-top"> <div id="section-34587"> <div class="flix-text basic-page-paragraph-container" style="overflow-y: auto"> <p>Some people can sleep through a hurricane; other people need a bit more quiet. If you’re a light sleeper, you’ll find it helpful to bring an eyemask and a pair of earplugs.</p> </div> </div> </article> </details> <details class="flix-accordion" id="section-34590"> <summary class="flix-accordion__title" role="button" tabindex="0" aria-expanded="false"> If you’re a night owl, the overhead lights are handy </summary> <article class="flix-accordion__content flix-space-4-top"> <div id="section-34589"> <div class="flix-text basic-page-paragraph-container" style="overflow-y: auto"> <p>Reading a book that you just can’t put down? Don’t worry. Although we dim the lights on late-night and overnight journeys, every seat has an overhead spotlight. (Also great if you need to find that midnight snack you've brought in your carry-on baggage.)</p> </div> </div> </article> </details> <details class="flix-accordion" id="section-34592"> <summary class="flix-accordion__title" role="button" tabindex="0" aria-expanded="false"> Stock up on supplies </summary> <article class="flix-accordion__content flix-space-4-top"> <div id="section-34591"> <div class="flix-text basic-page-paragraph-container" style="overflow-y: auto"> <p>We don’t sell food or drink on our buses, so it’s a good idea to stock up on food and drinks before boarding (not alcoholic drinks though, they're not allowed). But if you forget, the bus does stop frequently (check your itinerary to see how often), and some stops will have places to buy food.</p> </div> </div> </article> </details> <details class="flix-accordion" id="section-34594"> <summary class="flix-accordion__title" role="button" tabindex="0" aria-expanded="false"> Bring some small change </summary> <article class="flix-accordion__content flix-space-4-top"> <div id="section-34593"> <div class="flix-text basic-page-paragraph-container" style="overflow-y: auto"> <p>Our Greyhound stations and the stores inside them accept credit or debit cards. But, your bus might take a rest stop along the route where there are shops or food stalls that only accept cash. So make sure you bring some real money, and not just plastic.</p> </div> </div> </article> </details> <details class="flix-accordion" id="section-34596"> <summary class="flix-accordion__title" role="button" tabindex="0" aria-expanded="false"> Get the best seat for scenic photos </summary> <article class="flix-accordion__content flix-space-4-top"> <div id="section-34595"> <div class="flix-text basic-page-paragraph-container" style="overflow-y: auto"> <p>If you’re a keen photographer or Instagrammer, take advantage of the opportunity for some scenic photos. You now have the option of purchasing your preferred seat so you can get the best window views. Be sure to choose a reserved seat when you book.</p> </div> </div> </article> </details> <script> const accordionButtons = document.querySelectorAll('.flix-accordion summary[role="button"]'); for (let i = 0; i < accordionButtons.length; i++) { accordionButtons[i].addEventListener('click', toggleAccordion); accordionButtons[i].addEventListener('keydown', function (event) { if (event.key === 'Enter' || event.key === ' ') { event.preventDefault(); toggleAccordion.call(this); this.parentNode.open = !this.parentNode.open; } }); } function toggleAccordion() { this.setAttribute('aria-expanded', this.getAttribute('aria-expanded') === 'false' ? 'true' : 'false'); } </script> </div> </div> <div id="section-34598" style="clear: both"> <hr class="flix-divider basic-page-paragraph-container" /> </div> <div id="section-34599" style="clear: both"> <div class="flix-text basic-page-paragraph-container" style="overflow-y: auto"> <h2>Bus Travel FAQs</h2> <p>Useful things to know before, during and after your trip.</p> </div> </div> <div id="section-34608" style="clear: both"> <div class="basic-page-paragraph-container"> <h2 class="flix-h2 flix-h2--section-header">Before you travel</h2> <details class="flix-accordion" id="section-34601"> <summary class="flix-accordion__title" role="button" tabindex="0" aria-expanded="false"> How do I get to my Greyhound Bus station or stop? </summary> <article class="flix-accordion__content flix-space-4-top"> <div id="section-34600"> <div class="flix-text basic-page-paragraph-container" style="overflow-y: auto"> <p>It's easy, we have a bus stop finder tool that will help you find the address, directions, hours of operation and contact details. <a href="https://www.greyhound.com/bus" title="Bus stop locations">Find my bus stop</a>.</p> </div> </div> </article> </details> <details class="flix-accordion" id="section-34603"> <summary class="flix-accordion__title" role="button" tabindex="0" aria-expanded="false"> How early should I get to the bus station? </summary> <article class="flix-accordion__content flix-space-4-top"> <div id="section-34602"> <div class="flix-text basic-page-paragraph-container" style="overflow-y: auto"> <p>Be ready to board your bus 15 minutes prior to departure.</p> </div> </div> </article> </details> <details class="flix-accordion" id="section-34605"> <summary class="flix-accordion__title" role="button" tabindex="0" aria-expanded="false"> What baggage can I bring? </summary> <article class="flix-accordion__content flix-space-4-top"> <div id="section-34604"> <div class="flix-text basic-page-paragraph-container" style="overflow-y: auto"> <p>Have a look at our baggage guidelines before packing. Make sure what you bring fits within our weight and size limits, and you don't bring any prohibited items. <a href="/travel-info/baggage" title="Baggage">See baggage info</a>.</p> </div> </div> </article> </details> <details class="flix-accordion" id="section-34607"> <summary class="flix-accordion__title" role="button" tabindex="0" aria-expanded="false"> Can I switch to an earlier bus? </summary> <article class="flix-accordion__content flix-space-4-top"> <div id="section-34606"> <div class="flix-text basic-page-paragraph-container" style="overflow-y: auto"> <p>Yes, if something comes up and you need to change your ticket, go to <a href="/manage-my-booking">Manage My Booking</a> for more details.</p> </div> </div> </article> </details> <script> const accordionButtons = document.querySelectorAll('.flix-accordion summary[role="button"]'); for (let i = 0; i < accordionButtons.length; i++) { accordionButtons[i].addEventListener('click', toggleAccordion); accordionButtons[i].addEventListener('keydown', function (event) { if (event.key === 'Enter' || event.key === ' ') { event.preventDefault(); toggleAccordion.call(this); this.parentNode.open = !this.parentNode.open; } }); } function toggleAccordion() { this.setAttribute('aria-expanded', this.getAttribute('aria-expanded') === 'false' ? 'true' : 'false'); } </script> </div> </div> <div id="section-34622" style="clear: both"> <div class="basic-page-paragraph-container"> <h2 class="flix-h2 flix-h2--section-header">Your Tickets</h2> <details class="flix-accordion" id="section-34611"> <summary class="flix-accordion__title" role="button" tabindex="0" aria-expanded="false"> What are the most important sections of my ticket? </summary> <article class="flix-accordion__content flix-space-4-top"> <div id="section-34609"> <div class="flix-text basic-page-paragraph-container" style="overflow-y: auto"> <p>There are 3 sections on your ticket that will assist you when boarding the bus.</p> <ol> <li>Booking Number: This can also be found in your confirmation email.<br /> </li> <li>QR Code: Will be scanned by the driver when boarding the bus.<br /> </li> <li>Seat Number: The passenger's selected or assigned seat number will show in this section.</li> </ol> </div> </div> <div id="section-34610"> <div class="image-full-width-wrapper basic-page-paragraph-container"> <figure> <div class="image-with-copyright-info--container"> <img src="https://cdn-cf.cms.flixbus.com/drupal-assets/styles/20px/s3/2023-01/New%20Ticket%20with%20Description.JPG" class="image-full-width-image" alt="" height="" width="" data-lazyload="https://cdn-cf.cms.flixbus.com/drupal-assets/styles/image_full_width_0_5x/s3/2023-01/New%20Ticket%20with%20Description.JPG 390w, https://cdn-cf.cms.flixbus.com/drupal-assets/styles/image_full_width/s3/2023-01/New%20Ticket%20with%20Description.JPG 780w, https://cdn-cf.cms.flixbus.com/drupal-assets/styles/image_full_width_1_5x/s3/2023-01/New%20Ticket%20with%20Description.JPG 999w" sizes="100vw" /> </div> </figure> </div> </div> </article> </details> <details class="flix-accordion" id="section-34613"> <summary class="flix-accordion__title" role="button" tabindex="0" aria-expanded="false"> I have a booking number, but no ticket. What do I do? </summary> <article class="flix-accordion__content flix-space-4-top"> <div id="section-34612"> <div class="flix-text basic-page-paragraph-container" style="overflow-y: auto"> <p>No problem. When you get to the station, see one of our agents at the ticket counter, or use the self-serve kiosk if the station has one. You can also show a valid ID to the driver and be allowed to board the bus if you do not have your ticket. </p> </div> </div> </article> </details> <details class="flix-accordion" id="section-34617"> <summary class="flix-accordion__title" role="button" tabindex="0" aria-expanded="false"> I've printed out my ticket but left it at home. What do I do? </summary> <article class="flix-accordion__content flix-space-4-top"> <div id="section-34616"> <div class="flix-text basic-page-paragraph-container" style="overflow-y: auto"> <p>If you purchased the ticket under your name you can go directly to the bus and board by showing your photo ID or click "Print Ticket" from your ticket confirmation page and show that to the Greyhound driver. <strong>If you are traveling on another carrier, you must have a printed ticket. </strong></p> </div> </div> </article> </details> <details class="flix-accordion" id="section-34619"> <summary class="flix-accordion__title" role="button" tabindex="0" aria-expanded="false"> I already have a ticket and I am bringing a bag to store under the bus. Where do I go at the station? </summary> <article class="flix-accordion__content flix-space-4-top"> <div id="section-34618"> <div class="flix-text basic-page-paragraph-container" style="overflow-y: auto"> <ul> <li>Be sure you have your contact details inside and outside of the bag. When you’re called to board, simply stow your bag under the bus when you board.</li> <li>It’s up to you to collect your baggage when you get off the bus.</li> <li>If you’re transferring from one bus to another, you need to collect your bags from the first bus and bring them to the next.</li> </ul> </div> </div> </article> </details> <details class="flix-accordion" id="section-34621"> <summary class="flix-accordion__title" role="button" tabindex="0" aria-expanded="false"> What if I lost my ticket? </summary> <article class="flix-accordion__content flix-space-4-top"> <div id="section-34620"> <div class="flix-text basic-page-paragraph-container" style="overflow-y: auto"> <ul> <li> <p>If you still have the confirmation email, you can simply show that to the driver.</p> </li> <li> <p>You can also go to <a href="/manage-my-booking">Manage My Booking</a>, choose Resend my booking confirmation, and add the email you originally used</p> </li> </ul> </div> </div> </article> </details> <details class="flix-accordion" id="section-37879"> <summary class="flix-accordion__title" role="button" tabindex="0" aria-expanded="false"> How to have the booking confirmation resent? </summary> <article class="flix-accordion__content flix-space-4-top"> <div id="section-37878"> <div class="flix-text basic-page-paragraph-container" style="overflow-y: auto"> <p>Click <a href="https://shop.greyhound.com/rebooking/resend-booking-confirmation">here</a> and enter the email address used for your booking to resend your booking confirmation.</p> </div> </div> </article> </details> <script> const accordionButtons = document.querySelectorAll('.flix-accordion summary[role="button"]'); for (let i = 0; i < accordionButtons.length; i++) { accordionButtons[i].addEventListener('click', toggleAccordion); accordionButtons[i].addEventListener('keydown', function (event) { if (event.key === 'Enter' || event.key === ' ') { event.preventDefault(); toggleAccordion.call(this); this.parentNode.open = !this.parentNode.open; } }); } function toggleAccordion() { this.setAttribute('aria-expanded', this.getAttribute('aria-expanded') === 'false' ? 'true' : 'false'); } </script> </div> </div> <div id="section-34627" style="clear: both"> <div class="basic-page-paragraph-container"> <h2 class="flix-h2 flix-h2--section-header">Boarding</h2> <details class="flix-accordion" id="section-34624"> <summary class="flix-accordion__title" role="button" tabindex="0" aria-expanded="false"> When does boarding start? </summary> <article class="flix-accordion__content flix-space-4-top"> <div id="section-34623"> <div class="flix-text basic-page-paragraph-container" style="overflow-y: auto"> <p>Boarding begins 15 minutes before departure time.</p> </div> </div> </article> </details> <script> const accordionButtons = document.querySelectorAll('.flix-accordion summary[role="button"]'); for (let i = 0; i < accordionButtons.length; i++) { accordionButtons[i].addEventListener('click', toggleAccordion); accordionButtons[i].addEventListener('keydown', function (event) { if (event.key === 'Enter' || event.key === ' ') { event.preventDefault(); toggleAccordion.call(this); this.parentNode.open = !this.parentNode.open; } }); } function toggleAccordion() { this.setAttribute('aria-expanded', this.getAttribute('aria-expanded') === 'false' ? 'true' : 'false'); } </script> </div> </div> <div id="section-34636" style="clear: both"> <div class="basic-page-paragraph-container"> <h2 class="flix-h2 flix-h2--section-header">During your trip</h2> <details class="flix-accordion" id="section-34629"> <summary class="flix-accordion__title" role="button" tabindex="0" aria-expanded="false"> Do all of the buses have seatbelts? </summary> <article class="flix-accordion__content flix-space-4-top"> <div id="section-34628"> <div class="flix-text basic-page-paragraph-container" style="overflow-y: auto"> <p>Yes, all of our buses are equipped with seat belts. For your safety, we encourage all customers to wear a seat belt and all California passengers must wear a seat belt at all times while sitting in their seat.</p> </div> </div> </article> </details> <details class="flix-accordion" id="section-34631"> <summary class="flix-accordion__title" role="button" tabindex="0" aria-expanded="false"> What kind of features can I expect once on board the bus? </summary> <article class="flix-accordion__content flix-space-4-top"> <div id="section-34630"> <div class="flix-text basic-page-paragraph-container" style="overflow-y: auto"> <p>There are loads of features on Greyhound buses to help you get the most from your journey. Read more about them <a href="/travel-info/onboard">here</a>.</p> </div> </div> </article> </details> <details class="flix-accordion" id="section-34633"> <summary class="flix-accordion__title" role="button" tabindex="0" aria-expanded="false"> How much time do I have at a rest stop when the bus takes a break? </summary> <article class="flix-accordion__content flix-space-4-top"> <div id="section-34632"> <div class="flix-text basic-page-paragraph-container" style="overflow-y: auto"> <p>The length of the stop depends on whether the bus needs to be serviced too, which could take a little longer. But don't worry, you will always have time to stretch your legs, use the restroom, take a smoke break or grab a snack.</p> </div> </div> </article> </details> <details class="flix-accordion" id="section-34635"> <summary class="flix-accordion__title" role="button" tabindex="0" aria-expanded="false"> Bus journeys can be long. Do you have any suggestions of how to pass the time? </summary> <article class="flix-accordion__content flix-space-4-top"> <div id="section-34634"> <div class="flix-text basic-page-paragraph-container" style="overflow-y: auto"> <p>Pass the time and explore a new world of media with our <a href="/travel-info/onboard-entertainment">Onboard Entertainment</a> system. With this system, you can enjoy movies and television shows, play games, surf the Web, and read the latest news all from your own Wi-Fi enabled devices including laptops, tablets or smartphones. Click <a href="/travel-info/onboard-entertainment/currently-playing">here</a> to see what's playing.</p> </div> </div> </article> </details> <script> const accordionButtons = document.querySelectorAll('.flix-accordion summary[role="button"]'); for (let i = 0; i < accordionButtons.length; i++) { accordionButtons[i].addEventListener('click', toggleAccordion); accordionButtons[i].addEventListener('keydown', function (event) { if (event.key === 'Enter' || event.key === ' ') { event.preventDefault(); toggleAccordion.call(this); this.parentNode.open = !this.parentNode.open; } }); } function toggleAccordion() { this.setAttribute('aria-expanded', this.getAttribute('aria-expanded') === 'false' ? 'true' : 'false'); } </script> </div> </div> <div id="section-34643" style="clear: both"> <div class="basic-page-paragraph-container"> <h2 class="flix-h2 flix-h2--section-header">After you travel</h2> <details class="flix-accordion" id="section-34638"> <summary class="flix-accordion__title" role="button" tabindex="0" aria-expanded="false"> How do I get my bags? </summary> <article class="flix-accordion__content flix-space-4-top"> <div id="section-34637"> <div class="flix-text basic-page-paragraph-container" style="overflow-y: auto"> <p>You may retrieve your bags from the storage compartment under the bus. </p> </div> </div> </article> </details> <details class="flix-accordion" id="section-34640"> <summary class="flix-accordion__title" role="button" tabindex="0" aria-expanded="false"> At the end of my trip, how do I get from the bus station to my final destination? </summary> <article class="flix-accordion__content flix-space-4-top"> <div id="section-34639"> <div class="flix-text basic-page-paragraph-container" style="overflow-y: auto"> <p>It's easy, we have a bus stop finder tool that will help you find the address of the station where you've arrived and you can get directions from there to anywhere you need to go. <a href="https://www.greyhound.com/bus" title="Bus stop locations">Find my bus stop</a>.</p> </div> </div> </article> </details> <details class="flix-accordion" id="section-34642"> <summary class="flix-accordion__title" role="button" tabindex="0" aria-expanded="false"> Someone's picking me up from the station. Can they track my bus journey? </summary> <article class="flix-accordion__content flix-space-4-top"> <div id="section-34641"> <div class="flix-text basic-page-paragraph-container" style="overflow-y: auto"> <p>They certainly can. They can track your bus in real time, and also find the address and directions for the stop where you're arriving. You can find bus station details and directions here:</p> <p><a href="/track" target="_self">Track My Bus</a></p> <p><a href="https://www.greyhound.com/bus" target="_blank">Find my bus stop</a></p> </div> </div> </article> </details> <script> const accordionButtons = document.querySelectorAll('.flix-accordion summary[role="button"]'); for (let i = 0; i < accordionButtons.length; i++) { accordionButtons[i].addEventListener('click', toggleAccordion); accordionButtons[i].addEventListener('keydown', function (event) { if (event.key === 'Enter' || event.key === ' ') { event.preventDefault(); toggleAccordion.call(this); this.parentNode.open = !this.parentNode.open; } }); } function toggleAccordion() { this.setAttribute('aria-expanded', this.getAttribute('aria-expanded') === 'false' ? 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