SSG | Job Cluster - IT Infrastructure and Cybersecurity Professionals

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style="margin-left:30px;"></ul> </section> </section> <section class="container mb-5"> <div class="row"> <div class="col-md-7 mb-3 mb-md-0"> <div class="img-container"><img sfref="[images|OpenAccessDataProvider]bacb6745-d5e5-4a1e-8026-3cd56b64c664" src="/images/default-source/skills-report/it-infra-and-cybersec-1.png?sfvrsn=bb291832_0" alt="IT Infrastructure and Cybersecurity Professionals Chart" title="IT Infrastructure and Cybersecurity Professionals Chart" data-displaymode="Original" style="float:left;" /><sup style="text-align:justify;"><span style="font-size:x-small;">4</span></sup><span style="text-align:justify;font-size:x-small;">Based on Singapore Standard Occupational Classification (SSOC) code 252: ‘Database, network, infrastructure and cybersecurity professionals’.</span> <span style="font-size:x-small;color:#ff0033;background-color:#ffff33;"></span></div> <p style="margin-top:0;margin-bottom:0;margin-left:0;text-align:justify;direction:ltr;unicode-bidi:embed;"><span style="font-size:x-small;"> </span></p> </div> <div class="col-md-5 mb-5 mb-md-0"> <h4>Demand for skill in the Business Management and Operations Management clusters, as well as the utilisation of digital Apps & Tools, is rising among IT infrastructure and cybersecurity professionals</h4> <p style="margin-top:0;margin-bottom:0;margin-left:0;text-indent:0;text-align:justify;direction:ltr;unicode-bidi:embed;">In 2022, the hiring demand for infrastructure and cybersecurity professionals reached 84,307 job posts, which is extremely high. Increased business digitisation and the growing need to protect critical data from cyberattacks drives this hiring demand. <br /></p> <p style="margin-top:0;margin-bottom:0;margin-left:0;text-align:justify;direction:ltr;unicode-bidi:embed;"> </p> <p style="language:en-SG;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-indent:0in;text-align:justify;text-justify:inter-ideograph;direction:ltr;unicode-bidi:embed;word-break:normal;punctuation-wrap:hanging;">Examples of job roles in this job family include:</p> <ul> <li>Data centre engineers</li> <li>Cloud specialists</li> <li>Cyber risk specialists</li> <p style="margin-top:0;margin-bottom:0;margin-left:0;text-align:justify;direction:ltr;unicode-bidi:embed;"> </p> </ul> <p style="language:en-SG;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:justify;text-justify:inter-ideograph;direction:ltr;unicode-bidi:embed;word-break:normal;punctuation-wrap:hanging;">The total relative importance of Business Management, Operations Management, Data Management, Apps & Tools clusters and CCS increased significantly from 65.4% in 2012 to 73.4% in 2022. </p> <p style="language:en-SG;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:justify;text-justify:inter-ideograph;direction:ltr;unicode-bidi:embed;word-break:normal;punctuation-wrap:hanging;"> </p> <p style="language:en-SG;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:justify;text-justify:inter-ideograph;direction:ltr;unicode-bidi:embed;word-break:normal;punctuation-wrap:hanging;">CCS increased in relative importance for this job family, from 1.6% in 2012 to 3.3% in 2017 but decreased to 1.1% in 2022. Among the top five demanded CCS for this job family, <em>Communication</em>, <em>Problem Solving</em>, <em>Collaboration</em>, <em>Creative Thinking</em>, and <em>Self Management</em> also appeared in the top five demanded for the Singapore economy.</p> </div> </div> </section> <section class="bg-LightestGrey"> <div class="container py-5"> <h3 class="mb-5">The top 10 demanded skills in the Business Management cluster experienced changes over the past decade. Stakeholder Management, Process Improvement, and E-commerce Management became more important in 2022. </h3> <h4>Top Ten Demanded Skills in the Business Management Cluster for IT infrastructure and cybersecurity professional </h4> <div class="row"> <div class="col-md-6 mt-3"> <div class="img-container"><img sfref="[images|OpenAccessDataProvider]e5963b17-18a8-4c2c-95d3-ecd4fd33b2de" src="/images/default-source/skills-report/it-infra-and-cybersec-2.png?sfvrsn=3402b4cf_2" alt="IT-Infra-and-Cybersec-2" title="IT-Infra-and-Cybersec-2" data-displaymode="Original" /></div> </div> <div class="col-md-6 mt-3 d-flex flex-column"> <p><strong>Titles of skills featured in this chart</strong></p> <div class="row"> <div class="col-6"> <ol type="A" class="marker-aligned-list"> <li>Documentation*</li> <li>Audit and Compliance*</li> <li>Business Requirements Mapping</li> <li>Quality Assurance*</li> <li>Governance*</li> <li>Continuous Improvement Management*</li> <li>Technical Writing</li> <li>Customer Service Delivery</li> <li>Performance Management</li> </ol> </div> <div class="col-6"> <ol type="A" class="marker-aligned-list" style="counter-reset:item 9;"> <li>Business Opportunities Development</li> <li>Brand Management </li> <li>Stakeholder Management*</li> <li>Process Improvement* </li> <li>E-commerce Management</li> <li>Legal and Compliance Management*</li> </ol> </div> </div> <div class="super-text mt-auto"> <p><span>Circles with outer rings denote skills that only appeared once. The complete list of skills covered, with full descriptions, is provided at the end of the chapter.</span><br /><span>* Denotes skills that also appear in the top 10 demanded skills in the Business Management cluster in the Singapore economy in 2022.</span> </p> </div> </div> <div class="col-md-6 mt-3"> <p><strong><span style="text-decoration:underline;" class="report-orange">Skills</span> that are consistently in the top 10 list in 2012, 2017 and 2022:</strong></p> <ul class="list-orange-marker"> <li><span style="text-decoration:none;" class="report-orange fst-italic fw-bold">Documentation:</span> Write clear and concise reports </li> <li><span style="text-decoration:none;" class="report-orange fst-italic fw-bold">Governance:</span> Evaluate governance practices </li> <li><span style="text-decoration:none;" class="report-orange fst-italic fw-bold">Business Requirements Mapping:</span> Map business requirements to processes, identify gaps, and evaluate solutions</li> <li><span style="text-decoration:none;" class="report-orange fst-italic fw-bold">Audit and Compliance:</span> Develop compliance processes and audit strategies</li> <li><span style="text-decoration:none;" class="report-orange fst-italic fw-bold">Quality Assurance:</span> Develop and implement quality standards </li> <li><span style="text-decoration:none;" class="report-orange fst-italic fw-bold">Continuous Improvement Management:</span> Improve processes and procedures</li> </ul> </div> <div class="col-md-6 mt-3"> <p><strong><span style="text-decoration:underline;" class="report-blue">Skills</span> that appeared in 2022 but did not consistently appear in the top 10 list in 2012 and 2017:</strong></p> <ul class="list-blue-marker"> <li><span style="text-decoration:none;" class="report-blue fst-italic fw-bold">Stakeholder Management:</span> Manage stakeholder expectations </li> <li><span style="text-decoration:none;" class="report-blue fst-italic fw-bold">Process Improvement:</span> Evaluate change and improvement processes </li> <li><span style="text-decoration:none;" class="report-blue fst-italic fw-bold">Data Protection Management:</span> Develop and implement data protection programs</li> <li><span style="text-decoration:none;" class="report-blue fst-italic fw-bold">E-commerce Management:</span> Develop, manage, and execute e-commerce strategies aligned to organisation objectives </li> <li><span style="text-decoration:none;" class="report-blue fst-italic fw-bold">Legal and Compliance Management:</span> Manage compliance with regulations </li> </ul> </div> </div> </div> </section> <section class="container mt-3"> <h3 class="mb-5">The top 10 demanded skills in the Operations Management cluster remained relatively consistent over the past decade.<em> Project Timeline </em>is a skill that became more important in 2022. </h3> <h4>Top Ten Demanded Skills in the Operations Management Cluster for IT infrastructure and cybersecurity professionals </h4> <div class="row"> <div class="col-md-6 mt-3"> <div class="img-container"><img sfref="[images|OpenAccessDataProvider]fcc8242c-e351-4145-91e5-36d97655beec" src="/images/default-source/skills-report/it-infra-and-cybersec-3.png?sfvrsn=c7dfd1a6_2" alt="IT-Infra-and-Cybersec-3" title="IT-Infra-and-Cybersec-3" data-displaymode="Original" /></div> </div> <div class="col-md-6 mt-3 d-flex flex-column"> <p><strong>Titles of skills featured in this chart</strong></p> <div class="row"> <div class="col-6"> <ol type="A" class="marker-aligned-list"> <li>Project Management*</li> <li>Engineering Project Management*</li> <li>Documentation and Administration*</li> <li>Procurement*</li> <li>Vendor Management*</li> <li>Asset Management*</li> </ol> </div> <div class="col-6"> <ol type="A" class="marker-aligned-list" style="counter-reset:item 6;"> <li>Project Plan*</li> <li>Inventory Management* </li> <li>Warehouse Administration</li> <li>Supply Chain Management </li> <li>Contract Management</li> <li>Project Timeline</li> </ol> </div> </div> <div class="super-text mt-auto"> <p><span>Circles with outer rings denote skills that only appeared once. The complete list of skills covered, with full descriptions, is provided at the end of the chapter.</span><br /><span>* Denotes skills that also appear in the top 10 demanded skills in the Operations Management cluster in the Singapore economy in 2022.</span> </p> </div> </div> <div class="col-md-6 mt-3"> <p><strong><span style="text-decoration:underline;" class="report-orange">Skills</span> that are consistently in the top 10 list in 2012, 2017 and 2022:</strong></p> <ul class="list-orange-marker"> <li><span style="text-decoration:none;" class="report-orange fst-italic fw-bold">Project Management:</span> Manage projects, stakeholders, resources, budgets, and risks </li> <li><span style="text-decoration:none;" class="report-orange fst-italic fw-bold">Documentation and Administration:</span> Develop and maintain supply chain processes, managing supplies and demands </li> <li><span style="text-decoration:none;" class="report-orange fst-italic fw-bold">Engineering Project Management:</span> Manage engineering projects, set objectives, plans, and timelines </li> <li><span style="text-decoration:none;" class="report-orange fst-italic fw-bold">Procurement:</span> Develop and apply procurement processes, select vendors, and assess risks </li> <li><span style="text-decoration:none;" class="report-orange fst-italic fw-bold">Asset Management:</span> Formulate and implement asset management policies and optimise asset performance </li> <li><span style="text-decoration:none;" class="report-orange fst-italic fw-bold">Vendor Management:</span> Manage vendor relationships and ensure performance as per contracts</li> <li><span style="text-decoration:none;" class="report-orange fst-italic fw-bold">Project Plan:</span> Develop project plans and manage project risks using tools</li> <li><span style="text-decoration:none;" class="report-orange fst-italic fw-bold">Inventory Management:</span> Formulate and implement inventory strategies, ensuring equipment availability</li> <li><span style="text-decoration:none;" class="report-orange fst-italic fw-bold">Warehouse Administration:</span> Schedule warehouse tasks, maintain records, and coordinate with stakeholders<strong><span style="text-decoration:underline;"></span></strong></li> </ul> </div> <div class="col-md-6 mt-3"> <p><strong><span style="text-decoration:underline;" class="report-blue">Skills</span> that appeared in 2022 but did not consistently appear in the top 10 list in 2012 and 2017:</strong> </p> <ul class="list-blue-marker"> <li><span style="text-decoration:none;" class="report-blue fst-italic fw-bold">Project Timeline:</span> Determine project requirements and develop timelines to ensure timely project delivery</li> <p> </p> </ul> </div> </div> </section> <section class="bg-LightestGrey"> <div class="container py-5"> <h3 class="mb-5">The top 10 demanded Apps & Tools changed significantly over the past decade. Apps & Tools that are related to the management, protection, and productisation of data became more important in 2022. </h3> <h4>Top Ten Demanded Apps & Tools for IT infrastructure and cybersecurity professionals  </h4> <div class="row"> <div class="col-md-6 mt-3"> <div class="img-container"><img sfref="[images|OpenAccessDataProvider]55dfa7f1-ea5f-4b6d-9f19-488c12f9c2f2" src="/images/default-source/skills-report/it-infra-and-cybersec-4.png?sfvrsn=bef6410a_0" alt="IT-Infra-and-Cybersec-4" title="IT-Infra-and-Cybersec-4" data-displaymode="Original" /></div> </div> <div class="col-md-6 mt-3 d-flex flex-column"> <p><strong>Titles of skills featured in this chart</strong></p> <div class="row"> <div class="col-6"> <ol type="A" class="marker-aligned-list"> <li>Microsoft Office (Excel)*</li> <li>SQL*</li> <li>Active Directory</li> <li>Java*</li> <li>Enterprise Resource Planning System (ERP)</li> <li>Oracle Database</li> <li>Visual Basic (VB)</li> <li>AIX</li> <li>Microsoft Office (PowerPoint)</li> </ol> </div> <div class="col-6"> <ol type="A" class="marker-aligned-list" style="counter-reset:item 9;"> <li>Perl</li> <li>Python </li> <li>CSS2/CSS3</li> <li>HTML4/HTML5 </li> <li>Hadoop</li> <li>Apache Spark</li> <li>JavaScript</li> <li>Microsoft Azure Proactive</li> <li>Tableau</li> <li>Kubernetes</li> </ol> </div> </div> <div class="super-text mt-auto"> <p><span>Circles with outer rings denote skills that only appeared once. The complete list of skills covered, with full descriptions, is provided at the end of the chapter.</span><br /><span>* Denotes skills that also appear in the top 10 demanded skills in the Apps & Tools cluster in the Singapore economy in 2022.</span> </p> </div> </div> <div class="col-md-6 mt-3"> <p><strong><span style="text-decoration:underline;" class="report-orange">Apps & Tools</span> that are consistently in the top 10 list in 2012, 2017 and 2022:</strong></p> <ul class="list-orange-marker"> <li><span style="text-decoration:none;" class="report-orange fst-italic fw-bold">SQL:</span> Database language </li> <li><span style="text-decoration:none;" class="report-orange fst-italic fw-bold">Java:</span> Programming language </li> <li><span style="text-decoration:none;" class="report-orange fst-italic fw-bold">Microsoft Office (Excel):</span> Spreadsheet software </li> <li><span style="text-decoration:none;" class="report-orange fst-italic fw-bold">Active Directory:</span> Directory service that helps organisations manage users, computers, and other resources in a central location </li> </ul> </div> <div class="col-md-6 mt-3"> <p><strong><span style="text-decoration:underline;" class="report-blue">Apps & Tools</span> that appeared in 2022 but did not consistently appear in the top 10 list in 2012 and 2017:</strong></p> <ul class="list-blue-marker"> <li><span style="text-decoration:none;" class="report-blue fst-italic fw-bold">Python:</span> Programming language </li> <li><span style="text-decoration:none;" class="report-blue fst-italic fw-bold">Microsoft Azure Proactive:</span> Cloud-based service that helps organisations to identify and remediate potential security threats</li> <li><span style="text-decoration:none;" class="report-blue fst-italic fw-bold">Tableau:</span> Data visualisation tool </li> <li><span style="text-decoration:none;" class="report-blue fst-italic fw-bold">Hadoop:</span> Open-source software framework that is used for distributed storage and processing of large datasets </li> <li><span style="text-decoration:none;" class="report-blue fst-italic fw-bold">Kubernetes:</span> Open-source container orchestration system for automating deployment, scaling, and management of containerised applications </li> </ul> </div> </div> </div> </section> <section class="container py-5"> <h3>Industry Voice </h3> <div class="general-tabs report-general-tabs"> <div class="accordion accordion-gap" id="accordionParent0"> <div class="accordion-item"> <h2 class="accordion-header"><button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#collapse0" aria-expanded="false" aria-controls="collapse0">Rajat Maheshwari <br />Vice President, Cyber and Intelligence (Asia-Pacific) Mastercard</button></h2> <div id="collapse0" class="accordion-collapse collapse" data-bs-parent="#accordionParent0" style=""> <div class="accordion-body"> <div class="d-flex flex-column flex-lg-row justify-content-between mb-3"> <figure class="one-line-figure"> <div class="report-figure"><img sfref="[images|OpenAccessDataProvider]ee483f93-f4af-437c-bd09-05aa1390fe1f" src="/images/default-source/skills-report/it-infra-and-cybersec-rajat.png?sfvrsn=6533422a_0" alt="IT-Infra-and-Cybersec-Rajat" title="IT-Infra-and-Cybersec-Rajat" data-displaymode="Original" /> <figcaption> <h6>RAJAT MAHESHWARI </h6> <hr class="my-1" /> <p>Vice President, Cyber and Intelligence (Asia-Pacific) Mastercard </p> </figcaption> </div> </figure> </div> <p>As the world becomes more digitally connected, the need to protect the digital space becomes more critical. According to the World Economic Forum’s Global Cybersecurity Outlook 2023<sup>5</sup>, 93% of cybersecurity experts and 86% of business leaders believe global geopolitical instability is likely to lead to a critical cyberattack in the next two years. Further, business leaders acknowledge the lack of skilled cybersecurity talent as a threat to business and society. Sectors such as energy and utilities reported a 25% gap in critical skills. <br /></p> <p>This is compounded by the ballooning of cybercrime which according to recent estimates<sup>6</sup>, has a worldwide cost of US$6 trillion, accounting for 1% of the global GDP; this estimated cost will rise by US$4.5 trillion in the next few years. The harsh reality for organisations is that data breach or fraud is no longer a question of ‘if’ but ‘when’. This has led to the term ‘cyber resilience’, which speaks to an organisation’s ability to continue to deliver outcomes despite cyberattacks.</p> <p>When we look at the cause of cyberattacks and the needs of organisations, three areas stand out. The first is that around 60% of data breaches are caused by third parties, such as an external vendor in its supply chain. This is known as third-party risk. This means that though an organisation may have good cyber hygiene, if it does not ensure its third parties have good cyber hygiene, bad actors can exploit these vulnerabilities to gain access. As such, there is a growing need for cybersecurity professionals to have <em>Cyber Risk Management</em> skills especially in the area of third-party risk management. This includes close coordination with finance and procurement to ensure third parties that are onboarded do not introduce vulnerabilities.</p> <p>The second area is to stem cybersecurity skills shortage in key areas such as cyber threat intelligence (CTI). CTI is the practice of continuously detecting vulnerabilities and potential threats that bad actors may try to exploit. Given the dearth of talent in this field, Mastercard is working with the Nanyang Technology University (NTU) to put together a comprehensive program to grow the CTI talent pipeline that can serve Singapore and ASEAN region.</p> <p>The third area gaining attention is the application of artificial intelligence (AI) to cybersecurity and trusted AI which aims to ensure AI is free of bias. This is a key area that Singapore could build focus on given its reputation as a trusted business hub. </p> <p>The three areas highlight the need to develop a talent pipeline in cybersecurity that can meet evolving needs to secure the digital ecosystem.</p> <p> </p> <p><span style="font-size:x-small;">5 World Economic Forum – “Global Cybersecurity Outlook 2023”</span> <br /><span style="font-size:x-small;">6 PurpleSec website – “Cyber Security Statistics, The Ultimate List Of Stats Data, & Trends For 2023”</span> </p> </div> </div> </div> </div> </div> </section> <section class="bg-LightestGrey"> <div class="py-5"> <div class="d-flex flex-column align-items-center init-section-2-content"> <h2 class="text-center">More Resources </h2> </div> <div class="container internal-links"> <div class="row justify-content-sm-center"> <div class="col-12 col-lg-4"> <div class="link"><a href="https://go.gov.sg/sdfe2023-tableau-skills-composition" target="_blank"><span><strong>Skills Composition of Singapore Economy</strong><em class="fa-solid fa-arrow-up-right-from-square ms-2"></em></span> <span>View the skills composition of the Singapore Economy by job family and cluster here.</span> </a> </div> </div> <div class="col-12 col-lg-4"> <div class="link"><a href="https://go.gov.sg/sdfe2023-skill-listing" target="_blank"><span><strong>Featured List of Skills</strong><em class="fa-solid fa-arrow-up-right-from-square ms-2"></em></span> <span>View the featured list of skills in the Skills Demand for the Future Economy 2023/24 report here.</span> </a> </div> </div> </div> </div> </div> </section> <div class="container py-5"> <p style="text-align:center;"><strong>We greatly appreciate your feedback on the report <a href="https://form.gov.sg/653b5cc91233c40011d60571" target="_blank">here</a>.</strong></p> </div> <section class="container mb-3 pt-3"> <div class="report-page-nav d-flex justify-content-between"><a href="/skillsreport/changes-to-skills-compositions/job-cluster-hotels-and-fnb-managers" sfref="[f669d9a7-009d-4d83-ddaa-000000000002|lng%3Aen]7ee987d3-49f1-4df6-9915-b195c8c74008"><em class="fa-solid fa-chevron-left me-2"></em>Prev</a> <span></span><a href="/skillsreport/changes-to-skills-compositions/job-cluster-engineers" sfref="[f669d9a7-009d-4d83-ddaa-000000000002|lng%3Aen]7e6e9028-c9a0-4830-b1b0-3448188c4fc9">Next<em class="fa-solid fa-chevron-right ms-2"></em></a> </div> </section>  <script async src="https://www.googletagmanager.com/gtag/js?id=G-Q08T8MHPLV"></script> <script> 聽 window.dataLayer = window.dataLayer || []; 聽 function gtag(){dataLayer.push(arguments);} 聽 gtag('js', new Date()); 聽 gtag('config', 'G-Q08T8MHPLV'); </script>  <script> 聽聽聽聽聽聽聽 (function (w, d, s, l, i) { 聽聽聽聽聽聽聽聽聽聽聽 w[l] = w[l] || []; w[l].push({ 聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽 'gtm.start': 聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽 new Date().getTime(), event: 'gtm.js' 聽聽聽聽聽聽聽聽聽聽聽 }); var f = d.getElementsByTagName(s)[0], 聽聽聽聽聽聽聽聽聽聽聽聽聽聽聽 j = d.createElement(s), dl = l != 'dataLayer' ? 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