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Emergency Communication Services | Military Family Support
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class="node-6a4253c5-7fad-45df-a882-3c4a47afb3a4-pagetitle-hero hero-image aspect-sixteen-six bg-image-present " style="background-color: #6d6e70;" data-context="hero image"> <div class="hero-image-container hero responsive-background-image " data-desktop-alt data-mobile-alt> <div class="gradient" style="background-image: linear-gradient(to bottom,rgba(0,0,0,0),rgba(0,0,0,.5));"></div> <div class="content center bottom"> <div class="container-fluid hero-image-content"> <div class="title"> <h2 class="bp1-hide hero-title" style="color: rgba(255,255,255,1);">Emergency Communications</h2> <h2 class="bp1-show bp1-hero-title" style="color: #ffffff;">Emergency Communications</h2> </div> <div class="subtitle"> <span class="bp1-hide hero-subtitle" style="color: #ffffff;"><p>The Red Cross Hero Care Center can help you reach your active duty service member during an emergency at home. </p> </span> <span class="bp1-show bp1-hero-subtitle" style="color: #ffffff;"><p>The Red Cross Hero Care Center can help you reach your active duty service member during an emergency at home. </p> </span> </div> </div> </div> </div> </div> </div> </div> <div> <nav class="jump-links-container vertical" data-layout="vertical"> </nav> </div> <div> <div class="section-control parbase"> <div class="section-control-container column-container top-padding-twenty bottom-padding-twenty medium jump-link-target gutter-twenty " style="background-color: #f0f0f0" data-jump-link-analytics="jump link not set" data-region-type="include" data-subsource-type="include"> <div class="box-shadow-container"> <div class="container-fluid main-content"> <div class="row justify-content-center"> <div class="col-md-10 offset-md-1"> <div class="row"> <div class="par-100 col-12 section-par one-col-100 par-1"> <div class="text parbase"> <div class="rich-text-editor-content" style="padding-top:10px; padding-bottom:10px"> <h5 style="text-align: center;"><span class="red-text"><b>If you are experiencing an immediate, life-threatening emergency, call 911. </b></span><br /> </h5> </div></div> <div class="section-control parbase"> <div class="section-control-container column-container background-white wide jump-link-target gutter-twenty hidden" style="background-color: #ffffff" data-jump-link-analytics="jump link not set" data-region-type="include" data-subsource-codes="11111abc" data-subsource-type="include"> <div class="box-shadow-container"> <div class="container-fluid main-content"> <div class="row justify-content-center"> <div class="col-12"> <div class="row"> <div class="par-100 col-12 section-par one-col-100 par-1"> <div class="text parbase"> <div class="rich-text-editor-content" style="padding-top:10px; padding-bottom:10px"> <p style="text-align: center;"><span class="red-text">DO NOT DELETE THE "EMPTY" SECTION CONTROL BELOW THIS. IT CONTAINS THE GHOST OF CLARA BARTON. </span></p> </div></div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="section-control parbase"> <div class="section-control-container column-container background-white wide jump-link-target gutter-twenty " style="background-color: #ffffff" data-jump-link-analytics="jump link not set" data-region-type="include" data-subsource-type="include"> <div class="box-shadow-container"> <div class="container-fluid main-content"> <div class="row justify-content-center"> <div class="col-12"> <div class="row"> <div class="par-100 col-12 section-par par-1"> <div class="experiencefragment"> <div class="xf-content-height"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="generic-html parbase aem-GridColumn aem-GridColumn--default--12"> <!--- emily pulled this code out 19 July 2024 --> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="section-control parbase"> <div id="how-to-access-services" class="section-control-container column-container background-white top-padding-twenty narrow jump-link-target gutter-twenty " style="background-color: #ffffff" data-jump-text="How to Access Services" data-jump-link-analytics="jump link not set" data-region-type="include" data-subsource-type="include"> <div class="box-shadow-container"> <div class="container-fluid main-content"> <div class="row justify-content-center"> <div class="col-md-8 offset-md-2"> <div class="row"> <div class="par-100 col-12 section-par one-col-100 par-1"> <div class="section_header"> <div class="section-header-container" data-title-heading="h2"> <div class="section-header-description"> <h2 class="section-header-title center large" data-aa-temporary-homepage-section-title="temp home page section title not set">How to Access Emergency Communication Services</h2> <div class="section-header-subtitle center">The American Red Cross Hero Care Center is available 7 days a week, 24 hours a day, 365 days a year, with three options for requesting assistance.</div> </div> </div></div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="section-control parbase"> <div class="section-control-container column-container box-shadow background-white bottom-padding-twenty narrow jump-link-target gutter-twenty " style="background-color: #ffffff" data-jump-link-analytics="jump link not set" data-region-type="include" data-subsource-type="include"> <div class="box-shadow-container"> <div class="container-fluid main-content"> <div class="row justify-content-center"> <div class="col-md-8 offset-md-2"> <div class="row"> <div class="par-100 col-12 section-par one-col-100 par-1"> <div class="listwithicon parbase"> <div class="icon-list-main" data-context="icon-list-main"> <div class="list-row "> <div class="image-content"> <img loading="lazy" class="icon-list-image" src="/content/dam/icons/numbers/number-one/One-1000x1000-G-RC.png.transform/282/q70/feature/image.png"/> </div> <div class="content content-block text"> <div data-aa-icon-list="icon-list not set"> <h5><b>Call Toll-Free</b></h5> <p>To speak to a Red Cross Emergency Communications Specialist <b>call 1-877-272-7337</b>.</p> </div> </div> </div> <div class="list-row "> <div class="image-content"> <img loading="lazy" class="icon-list-image" src="/content/dam/icons/numbers/number-two/Two-1000x1000-G-RC.png.transform/282/q70/feature/image.png"/> </div> <div class="content content-block text"> <div data-aa-icon-list="icon-list not set"> <h5><b>Call Free from Overseas</b></h5> <p>Using a computer, smartphone or tablet, you can call the Hero Care Center for free. </p> <p><a href="https://safdial.redcross.org/" target="_blank"><b>Make a Call »</b></a><br /> </p> </div> </div> </div> <div class="list-row "> <div class="image-content"> <img loading="lazy" class="icon-list-image" src="/content/dam/icons/numbers/number-three/Three-1000x1000-G-RC.png.transform/282/q70/feature/image.png"/> </div> <div class="content content-block text"> <div data-aa-icon-list="icon-list not set"> <h5><b>Download Our FREE App</b></h5> <p>Use the Hero Care App to access vital emergency and non-emergency resources for military members, veterans and military families.</p> <p> </p> <p>Download it on the <a href="https://apps.apple.com/us/app/hero-care/id1120615435" target="_blank"><b>App Store</b></a>, get it at <a href="https://play.google.com/store/apps/details?id=com.cube.arc.saf" target="_blank"><b>Google Play</b></a>, or <b>text "GETHEROCARE" to 90999</b>.</p> </div> </div> </div> <div class="list-row "> <div class="image-content"> <img loading="lazy" class="icon-list-image" src="/content/dam/icons/numbers/number-four/Four-1000x1000-G-RC.png.transform/282/q70/feature/image.png"/> </div> <div class="content content-block text"> <div data-aa-icon-list="icon-list not set"> <h5><b>Submit a Request Online</b></h5> <p>Using a computer, smartphone or tablet, you can start a request for services and track its progress from anywhere in the world. For tips on using this self-service tool, please scroll down to watch our video. </p> <p><a href="https://saf.redcross.org/css"><b>Submit a Request »</b></a></p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="section-control parbase"> <div id="information-you-will-need" class="section-control-container column-container background-white top-padding-twenty medium jump-link-target gutter-twenty " style="background-color: #ffffff" data-jump-text="Information You Will Need" data-jump-link-analytics="jump link not set" data-region-type="include" data-subsource-type="include"> <div class="box-shadow-container"> <div class="container-fluid main-content"> <div class="row justify-content-center"> <div class="col-md-10 offset-md-1"> <div class="row"> <div class="par-100 col-12 section-par one-col-100 par-1"> <div class="section_header"> <div class="section-header-container" data-title-heading="h2"> <div class="section-header-description"> <h2 class="section-header-title center large" data-aa-temporary-homepage-section-title="temp home page section title not set">Please Have Your Information Ready</h2> <div class="section-header-subtitle center">When contacting the Red Cross, be prepared to provide the following information. If you do not have all of the information, please use the phone option.</div> </div> </div></div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="section-control parbase"> <div class="section-control-container column-container background-white bottom-padding-twenty medium jump-link-target gutter-twenty " style="background-color: #ffffff" data-jump-link-analytics="jump link not set" data-region-type="include" data-subsource-type="include"> <div class="box-shadow-container"> <div class="container-fluid main-content"> <div class="row justify-content-center"> <div class="col-md-10 offset-md-1"> <div class="row"> <div class="par-50 col-md-6 section-par two-col-50-50 par-1"> <div class="text parbase"> <div class="rich-text-editor-content" style="padding-top:10px; padding-bottom:10px"> <h5 style="text-align: center;"><b>Service member information</b></h5> <h6> </h6> <ul style="list-style-position: inside;"> <li>Full legal name</li> </ul> <ul style="list-style-position: inside;"> <li>Rank/rating</li> </ul> <ul style="list-style-position: inside;"> <li>Branch of service (Army, Navy, Air Force, Marines, Coast Guard)</li> </ul> <ul style="list-style-position: inside;"> <li>Social Security number or Date of Birth</li> </ul> <ul style="list-style-position: inside;"> <li>Military unit address</li> </ul> <ul style="list-style-position: inside;"> <li>Information about the deployed unit and home base unit (for deployed service members only)</li> </ul> </div></div> </div> <div class="par-50 col-md-6 section-par two-col-50-50 par-2"> <div class="text parbase"> <div class="rich-text-editor-content" style="padding-top:10px; padding-bottom:10px"> <h5 style="text-align: center;"><span style="font-weight: normal;"><b>Information about the emergency</b></span><br /> </h5> <h6> </h6> <ul style="list-style-position: inside;"> <li>Name and contact for the immediate family member experiencing the emergency (could be spouse, parent, child/grandchild, or grandparent)</li> </ul> <ul style="list-style-position: inside;"> <li>Nature of the emergency</li> </ul> <ul style="list-style-position: inside;"> <li>Where the emergency can be verified (hospital, doctors office, funeral home)</li> </ul> </div></div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="section-control parbase"> <div id="eligibility" class="section-control-container column-container background-white top-padding-twenty bottom-padding-twenty narrow jump-link-target gutter-twenty " style="background-color: #ffffff" data-jump-text="Eligibility" data-jump-link-analytics="jump link not set" data-region-type="include" data-subsource-type="include"> <div class="box-shadow-container"> <div class="container-fluid main-content"> <div class="row justify-content-center"> <div class="col-md-8 offset-md-2"> <div class="row"> <div class="par-100 col-12 section-par one-col-100 par-1"> <div class="section_header"> <div class="section-header-container" data-title-heading="h3"> <div class="section-header-description"> <h3 class="section-header-title center small" data-aa-temporary-homepage-section-title="temp home page section title not set">Who Is Eligible to Receive Emergency Communications?</h3> </div> </div></div> <div class="text parbase"> <div class="rich-text-editor-content" style="padding-top:10px; padding-bottom:10px"> <p><b>Service members eligible to receive emergency communications regarding an immediate family member include:</b></p> <h5> </h5> <ul style="list-style-position: inside;"> <li>On active duty in the Army, Marines, Navy, Air Force or Coast Guard</li> </ul> <ul style="list-style-position: inside;"> <li>An activated member of the Guard and Reserve of all branches of the U.S. Armed Forces</li> </ul> <ul style="list-style-position: inside;"> <li>A civilian employed by or under contract to the Department of Defense and stationed outside the Continental United States</li> </ul> <ul style="list-style-position: inside;"> <li>A cadet or midshipman at a service academy; ROTC cadet on orders for training</li> </ul> <ul style="list-style-position: inside;"> <li>A Merchant Marine aboard a U.S. Naval Ship</li> </ul> </div></div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="section-control parbase"> <div class="section-control-container column-container box-shadow background-white top-padding-twenty bottom-padding-twenty narrow jump-link-target gutter-twenty " style="background-color: #ffffff" data-jump-link-analytics="jump link not set" data-region-type="include" data-subsource-type="include"> <div class="box-shadow-container"> <div class="container-fluid main-content"> <div class="row justify-content-center"> <div class="col-md-8 offset-md-2"> <div class="row"> <div class="par-100 col-12 section-par one-col-100 par-1"> <div class="section_header"> <div class="section-header-container" data-title-heading="h3"> <div class="section-header-description"> <h3 class="section-header-title center small" data-aa-temporary-homepage-section-title="temp home page section title not set">Things to Know</h3> </div> </div></div> <div class="text parbase"> <div class="rich-text-editor-content" style="padding-top:10px; padding-bottom:10px"> <p><b>The American Red Cross does not authorize emergency leave for members of the United States military. </b>The Red Cross role is to independently verify the emergency, enabling the service member’s commander to make an educated decision regarding emergency leave and then to provide transportation assistance and/or financial assistance if needed.</p> <p><b>The American Red Cross facilitates emergency financial assistance on behalf of Military Aid Societies.</b> These Aid Societies determine the financial assistance package that will be offered – a grant or a loan. The Red Cross is the mechanism to expedite access to these financial resources 24/7.</p> </div></div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="section-control parbase"> <div id="tips-for-submitting-online-requests" class="section-control-container column-container box-shadow bottom-padding-twenty narrow jump-link-target gutter-twenty " style="background-color: #f0f0f0" data-jump-text="Tips for Submitting Online Requests" data-jump-link-analytics="jump link not set" data-region-type="include" data-subsource-type="include"> <div class="box-shadow-container"> <div class="container-fluid main-content"> <div class="row justify-content-center"> <div class="col-md-8 offset-md-2"> <div class="row"> <div class="par-100 col-12 section-par one-col-100 par-1"> <div class="section_header"> <div class="section-header-container" data-title-heading="h3"> <div class="section-header-description"> <h3 class="section-header-title center small" data-aa-temporary-homepage-section-title="temp home page section title not set">Tips on Submitting a Request Online</h3> </div> </div></div> <div class="content-card-with-video"> <div class="content-card-video-main single hide-description hidden" data-source="youtube" data-option="single" data-id="kC-lweHS5qo"> <div class="content"> <div class="current-video-container"> <div class="current-video-player"></div> <div class="current-video-header"> <button class="current-video-preview"> <span class="play-button fab fa-youtube hide-for-medium"></span> <span class="hidden-off-screen">Play Video</span> </button> <div class="current-video-info hide-for-small"> <span class="play-button fab fa-youtube hide-for-small"></span> <p class="current-video-title"></p> </div> </div> <div class="current-video-caption single hide-description"> <span class="counter"></span> <span class="description"></span> </div> </div> <div class="video-gallery" data-limit="1"> <div class="row"></div> </div> </div> </div></div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="section-control parbase"> <div id="additional-services" class="section-control-container column-container background-white top-padding-ten bottom-padding-twenty narrow jump-link-target gutter-twenty " style="background-color: #ffffff" data-jump-text="Additional Services" data-jump-link-analytics="jump link not set" data-region-type="include" data-subsource-type="include"> <div class="box-shadow-container"> <div class="container-fluid main-content"> <div class="row justify-content-center"> <div class="col-md-8 offset-md-2"> <div class="row"> <div class="par-100 col-12 section-par one-col-100 par-1"> <div class="section_header"> <div class="section-header-container" data-title-heading="h2"> <div class="section-header-description"> <h2 class="section-header-title center large" data-aa-temporary-homepage-section-title="temp home page section title not set">Additional Services for Military and Veteran Families</h2> </div> </div></div> <div class="experiencefragment"> <div class="xf-content-height"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="content-card-with-image aem-GridColumn aem-GridColumn--default--12"> <div class="content-card-main"> <div class="content horizontal left-horizontal dark-on-light image-should-cover"> <div class="row "> <div class="image-wrapper aspect-sixteen-nine"> <div class="object-fit-image-container "> <img loading="lazy" src="/content/dam/redcross/Services-to-the-Armed-Forces/SAF_vol-and-soldier-table_600x400.jpg.transform/1288/q82/feature/image.jpeg" class="featured-image"/> </div> </div> <div class="card-info"> <div class="title">Financial Assistance</div> <div class="description text"><p>The American Red Cross works in partnership with military aid societies to provide quality, reliable financial assistance to eligible applicants 24/7/365.</p> </div> <div class="cta-button"> <div class="redcross-button left" data-context="redcross-button"> <a data-aa-link-button="CTA:SAF:Financial Assistance" class=" button red small" href="/get-help/military-families/financial-assistance.html"> <span class="contents">Apply for Financial Assistance</span> </a> </div></div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="experiencefragment"> <div class="xf-content-height"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="content-card-with-image aem-GridColumn aem-GridColumn--default--12"> <div class="content-card-main"> <div class="content horizontal left-horizontal dark-on-light image-should-cover"> <div class="row "> <div class="image-wrapper aspect-sixteen-nine"> <div class="object-fit-image-container "> <img loading="lazy" src="/content/dam/redcross/Services-to-the-Armed-Forces/SAF_vol-shares-info_600x400.jpg.transform/1288/q82/feature/image.jpeg" class="featured-image"/> </div> </div> <div class="card-info"> <div class="title">Information Referral Services</div> <div class="description text"><p>The American Red Cross offers confidential services to all members of the military, veterans, and their families by connecting them with local, state and national resources.</p> </div> <div class="cta-button"> <div class="redcross-button left" data-context="redcross-button"> <a data-aa-link-button="CTA:SAF:Information Referral" class=" button red small" href="/get-help/military-families/information-referral-services.html"> <span class="contents">Explore Information Referral Services</span> </a> </div></div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="experiencefragment"> <div class="xf-content-height"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="content-card-with-image aem-GridColumn aem-GridColumn--default--12"> <div class="content-card-main"> <div class="content horizontal left-horizontal dark-on-light image-should-cover"> <div class="row "> <div class="image-wrapper aspect-sixteen-nine"> <div class="object-fit-image-container "> <img loading="lazy" src="/content/dam/redcross/Services-to-the-Armed-Forces/SAF_vol-with-family_600x400.jpg.transform/1288/q82/feature/image.jpeg" class="featured-image"/> </div> </div> <div class="card-info"> <div class="title">Deployment Services</div> <div class="description text"><p>Whether your family is facing its first deployment or the next of many, the American Red Cross has developed workshops, information and support services to help you with the practical and emotional challenges.</p> </div> <div class="cta-button"> <div class="redcross-button left" data-context="redcross-button"> <a data-aa-link-button="CTA:SAF:Deployment Services" class=" button red small" href="/get-help/military-families/deployment-services.html"> <span class="contents">Explore Deployment Services</span> </a> </div></div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="experiencefragment"> <div class="xf-content-height"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="content-card-with-image aem-GridColumn aem-GridColumn--default--12"> <div class="content-card-main"> <div class="content horizontal left-horizontal dark-on-light image-should-cover"> <div class="row "> <div class="image-wrapper aspect-sixteen-nine"> <div class="object-fit-image-container "> <img loading="lazy" src="/content/dam/redcross/uncategorized/7/help-military-veterans-mobile.jpg.transform/1288/q82/feature/image.jpeg" class="featured-image"/> </div> </div> <div class="card-info"> <div class="title">Services for Veterans</div> <div class="description text"><p>The American Red Cross offers confidential services to all veterans and their families by connecting them with local, state and national resources, including assistance with preparing, developing, and obtaining sufficient evidence to support applicants’ claims for veterans’ benefits.</p> </div> <div class="cta-button"> <div class="redcross-button left" data-context="redcross-button"> <a data-aa-link-button="CTA:SAF:Veterans" class=" button red small" href="/get-help/military-families/services-for-veterans.html"> <span class="contents">Explore Services for Veterans</span> </a> </div></div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="experiencefragment"> <div class="xf-content-height"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="content-card-with-image aem-GridColumn aem-GridColumn--default--12"> <div class="content-card-main"> <div class="content horizontal left-horizontal dark-on-light image-should-cover"> <div class="row "> <div class="image-wrapper aspect-sixteen-nine"> <div class="object-fit-image-container "> <img loading="lazy" src="/content/dam/redcross/get-help/military-families/mvcn/MVCN_veteran2_1534x1678.jpg.transform/1288/q82/feature/image.jpeg" class="featured-image"/> </div> </div> <div class="card-info"> <div class="title">Military and Veteran Caregiver Network</div> <div class="description text"><p>Caregivers from all eras and services are invited to join and exchange experience, empathy, education and encouragement. </p> </div> <div class="cta-button"> <div class="redcross-button left" data-context="redcross-button"> <a data-aa-link-button="CTA:SAF:MVCN" class=" button red small" href="/get-help/military-families/services-for-veterans/military-veteran-caregiver-network.html"> <span class="contents">Join the Caregiver Network</span> </a> </div></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </main> <!-- #content-section ends --> <div style="display: none"> <div class="path">/content/redcross/en/get-help/military-families/emergency-communication</div> </div> <!-- Footer Section Starts ============================================= --> <footer> <div class="footer-main"> <div class="container-fluid"> <div class="row"> <nav class="social-links col-xl-3" 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