Contact Customer Support - Grasshopper Support

<!DOCTYPE html> <html lang="en"> <head> <meta charset="UTF-8"> <title>Contact Customer Support - Grasshopper Support</title> <link rel="canonical" href="https://support.grasshopper.com/help/contact-customer-support"> <meta name="description" content="The resources below answer most common questions. If you need further help, select Contact Support below to be taken to a form where you can enter your details." /> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="viewport" content="width=device-width, initial-scale=1"> <meta name="article-id" content="gh-contact-support"> <meta name="article-immutable-id" content="id_7b780fa3-f23b-4e1e-89dc-227709d46186_gh"> <meta name="title" content="Contact Customer Support"> <meta name="channeling_label" content="Truth Table"> <meta property="og:description" content="The resources below answer most common questions. If you need further help, select Contact Support below to be taken to a form where you can enter your details."> <meta property="twitter:card" content="summary"> <meta property="twitter:description" content="The resources below answer most common questions. If you need further help, select Contact Support below to be taken to a form where you can enter your details."> <link rel="icon" href="https://assets.cdngetgo.com/dims4/default/e5a5c30/2147483647/thumbnail/128x128/quality/90/?url=https%3A%2F%2Fassets.cdngetgo.com%2F17%2Faf%2F50aff0114ce7ba750b7c1c5b4035%2Fgrasshopper-contact-logo.png" type="image/x-icon"> <link rel="preload" href="/assets/fonts/lato/Lato-Regular2.woff2" as="font" type="font/woff2" crossorigin /><link rel="preload" href="/assets/fonts/lato/Lato-Bold2.woff2" as="font" type="font/woff2" crossorigin /><link rel="preload" href="/assets/fonts/lato/Lato-Light2.woff2" as="font" type="font/woff2" crossorigin /><link rel="preload" href="/assets/fonts/lato/Lato-Semibold.woff2" as="font" type="font/woff2" crossorigin /><link rel="preload" href="/assets/fonts/lato/Lato-Italic.ttf" as="font" type="font/ttf" crossorigin /><link rel="preload" href="/assets/fonts/togo/togoicons.ttf" as="font" type="font/ttf" crossorigin /><link rel="preload" href="/assets/fonts/togo/togoicons.woff" as="font" type="font/woff" crossorigin /><link rel="preload" href="https://assets.cdngetgo.com/resource/assets/images/care/all_product_logos/color_icons_no_text.28b9f3f5418108a52d30cadc362b82b9.svg" as="image" /><link /><link rel="stylesheet" type="text/css" href="https://assets.cdngetgo.com/resource/assets/styles/care/main.min.c56b91b94878d8e5774f66887c0cb4d1.gz.css" /> <script type="text/javascript" src="https://assets.cdngetgo.com/resource/assets/scripts/libs/plugins/lscache.min.e76c49b68c5c8ba2cc42f161befe6778.gz.js" id="lsCache"></script>  <script async="async" src="//consent.trustarc.com/notice?domain=goto.com&c=teconsent&js=nj&noticeType=bb&gtm=1&text=true" crossorigin=""> </script>   <script> (function(w, d, s, l, i) { w[l] = w[l] || []; w[l].push({ 'gtm.start': new Date().getTime(), event: 'gtm.js' }); var f = d.getElementsByTagName(s)[0], j = d.createElement(s), dl = l != 'dataLayer' ? '&l=' + l : ''; j.async = true; j.src = 'https://www.googletagmanager.com/gtm.js?id=' + i + dl; f.parentNode.insertBefore(j, f); })(window, document, 'script', 'dataLayer', 'GTM-TJ3FRGN'); try { sessionStorage.setItem("currentPage", window.location.href); } catch (error) {} </script>  <script> const googleAdUrl = 'https://pagead2.googlesyndication.com/pagead/js/adsbygoogle.js'; try { fetch(new Request(googleAdUrl)).catch(_ => dataLayer.push({'event':'AdBlocker'})); } catch (e) { dataLayer.push({'event':'AdBlocker'}); } </script> </head> <body class="care product-id-grasshopper has-goto-design grasshopper" > <script type="text/javascript"> //sets up a global namespace to contain data coming from BrightSpot that is to be used in javascript files. //flush out expired user data lscache.flushExpired(); window.bspot = { apis: { "identityApiUrl" : "https://iam.servers.getgo.com/identity/v1/Users/me", "billingApiUrl" : "https://ggc-gateway-prod.servers.getgo.com/rest/v1", "avatarApiUrl" : "https://avatars.servers.getgo.com/", "telemetryURL" : "https://telemetry.servers.getgo.com", "loggedInUrl" : "https://authentication.logmeininc.com/rest/loggedIn" }, authConfigurations: { "lastPassConfig" : { "authority" : "https://auth.lastpass.com", "automaticSilentRenew" : true, "client_id" : "csp", "clockSkew" : 300, "filterProtocolClaims" : true, "loadUserInfo" : false, "monitorAnonymousSession" : false, "monitorSession" : false, "post_logout_redirect_uri" : "https://support.lastpass.com/home", "redirect_uri" : "https://support.lastpass.com/carelastpassredirect", "response_type" : "code", "revokeAccessTokenOnSignout" : true, "scope" : "openid offline_access me", "validateSubOnSilentRenew" : true }, "clsConfig" : { "loginUrl" : "https://accounts.logme.in/login.aspx", "logOutUrl" : "https://accounts.logme.in/logout.aspx" }, "useProductIdForPhoneList" : true, "identityConfig" : { "clientId" : "4db56bcd-ec6d-4d87-aa36-0a5abc611e19", "homepageUrl" : "https://support.logmeininc.com", "redirectUrl" : "https://support.logmeininc.com/careredirectpage", "authurl" : "https://authentication.logmeininc.com" } }, boldDictionary:{ "survey.title" : "Was this article helpful?", "survey.thanks" : "Thank You!", "survey.yes" : "Yes", "survey.no" : "No", "survey.dialogTitle" : "We are sorry to hear that!", "survey.submit" : "Submit", "search.noResults" : "No results for {QUERY}. Try a different phrasing or ask an agent.", "sharing.title" : "Copy this answer", "sharing.clipboard" : "Copy to clipboard", "sharing.email" : "Share via Email", "ok" : "Okay", "cancel" : "Cancel", "cnf.initialText" : "Type your question here...", "search.clearSearchQuery" : "Clear search query", "feedback.missingOrIncorrectInfo" : "Content is inaccurate or missing", "feedback.dismiss" : "Close feedback section", "feedback.incorrectSearchResult" : "Didn't get relevant results", "thumbs.dialogTitle" : "What's wrong with this answer?", "ticket.chooseFile" : "Choose file...", "ticket.dismiss" : "Close ticket section" }, boldStrings:{ "callMeTabTitle" : "Call Me", "callSupportTabTitle" : "Call Support", "callMeHeading" : "Provide your email address, phone number and some details about the call before clicking Call Me. The next available support agent will call you.</P>", "callMeWaitTimePrefix" : "Current wait time to receive a call back is: ", "callMeWaitTimeLessThanHalfAMinute" : "Less than 30 seconds", "callMeWaitTimeLessThanOneMinute" : "Less than 1 minute", "callMeWaitTimeLessThanFiveMinutes" : "Less than 5 minutes", "callMeWaitTimeLessThanTenMinutes" : "Less than 10 minutes", "callMeWaitTimeMoreThanTenMinutes" : "longer than normal. Currently greater than 10 minutes", "w2c2cHeadinig" : "Help us better assist you by filling out some extra information below. ", "w2c2cSubHeadinig" : "If you prefer to skip this step, it will take us a little extra time to verify your identity when you call.", "formKeyName" : "Name", "formKeyEmail" : "Account Email", "formKeyPhone" : "Phone", "callMePhoneSelectOptions" : "-Please Select,+1-(US and Canada),+54-(Argentina),+61-(Australia),+43-(Austria),+375-(Belarus),+32-(Belgium),+55-(Brazil),+359-(Bulgaria),+56-(Chile),+57-(Colombia),+420-(Czech Republic),+45-(Denmark),+503-(El Salvador),+358-(Finland),+33-(France),+49-(Germany),+30-(Greece),+502-(Guatemala),+852-(Hong Kong),+36-(Hungary),+91-(India),+353-(Ireland),+972-(Israel),+39-(Italy),+81-(Japan),+965-(Kuwait),+371-(Latvia),+352-(Luxembourg),+230-(Mauritius),+373-(Moldova),+52-(Mexico),+31-(Netherlands),+64-(New Zealand),+47-(Norway),+507-(Panama),+51-(Peru),+63-(Philippines),+48-(Poland),+351-(Portugal),+40-(Romania),+7-(Russia),+250-(Rwanda),+966-(Saudi Arabia),+65-(Singapore),+381-(Serbia),+421-(Slovakia),+27-(South Africa),+34-(Spain),+46-(Sweden),+41-(Switzerland),+66-(Thailand),+90-(Turkey),+380-(Ukraine),+971-(United Arab Emirates),+44-(United Kingdom),+84-(Vietnam)", "formKeySubject" : "Reason for call", "callMeSubjectOptions" : "Please select,Billing,Sales,Support", "formKeyQuestion" : "Description", "closeForm" : "Close", "callMeResponseHeading" : "Thank you! We will call you at: ", "callMeResponseSubHeading" : "We will attempt to call you once If you miss our call, please submit the “Call me” form again to initiate another call attempt.", "callMeResponseNote" : "Please note: All calls are recorded and monitored for quality assurance purposes.", "caseNumber" : "Case number:", "w2c2cResponseHeading" : "Thank you! <b>Please give us a call</b> and provide the ticket number given below. <br>Please note you must call to submit the request.", "w2c2cCountrySelect" : "Country", "w2c2cTollFree" : "Toll Free:", "w2c2cLongDistance" : "Long Distance:", "formError" : "Please enter a valid input.", "tierSelectorHeading" : "Please provide name and email address", "errorPage" : "An error occurred processing your request. Please submit a new form.", "skipThisStepButton" : "Skip This Step", "getNumberButton" : "Get Phone Number", "createTicketInsteadButton" : "Email Us", "freeTierBillingFormTitle" : "Billing Support", "freeTierBillingFormHeader" : "<b>We're here to help with your upgrade.</b> If this is not a billing issue and you require technical assistance, click \"Back\" to see your options. <br>Billing-related issues will typically be responded to within a 24 hour period", "backButton" : "Back", "callMeNotAvailable" : "<b>We are unable to call you at this time, please use the phone number and ticket below to contact support. We apologize for the inconvenience.</b>", "callMeGoodOptionLabel" : "Good option: ", "callMeBestOptionLabel" : "Best option: ", "fallbackFormHeader" : "We are unable to call you at this time, please use the webform to contact support. We apologize for the inconvenience.", "lastPassFreeWebformHeader" : "Contact Support", "lastPassFreeWebformUpgradeHeader" : "Upgrade for Personal Support", "lastPassFreeWebformUpgradeText" : "For 24/7 personal support from the LastPass team, consider upgrading to Premium or Families.", "lastPassFreeWebformUpgradeLink" : "https://www.lastpass.com/lp/premium-vs-families", "lastPassFreeWebformUpgradeLinkText" : "Explore upgrade options", "lastPassFreeWebformBillingText" : "Having trouble upgrading or renewing? We're happy to help with any billing issues impacting your paid account!", "lastPassFreeWebformBillingLinkText" : "Submit a billing case", "lastPassFreeWebformSupportCenterHeader" : "Support Center", "lastPassFreeWebformSupportCenterText" : "Search our robust collection of help articles and resources for answers. If necessary, try rephrasing the question in a more general way.", "lastPassFreeWebformSupportCenterBackToSearch" : "Back to search", "lastPassFreeWebformCommunityHeader" : "LastPass Community", "lastPassFreeWebformCommunityText" : "Many common questions can be solved by viewing posts and engaging with peers all in our moderated LastPass Community.", "lastPassFreeWebformCommunityJoinConversationLink" : "https://community.logmein.com/t5/LastPass/ct-p/LastPass", "lastPassFreeWebformCommunityJoinConversationLinkText" : "Join the conversation", "gotoResolveFreeWebformHeader" : "Contact Support", "gotoResolveFreeWebformUpgradeHeader" : "Upgrade for Personal Support", "gotoResolveFreeWebformUpgradeText" : "For 24/7 personal support from the GoTo Resolve team, consider upgrading to Basic or Standard.", "gotoResolveFreeWebformUpgradeLink" : "https://link.goto.com/resolve-pricing", "gotoResolveFreeWebformUpgradeLinkText" : "Explore upgrade options", "gotoResolveFreeWebformSupportCenterHeader" : "Support Center", "gotoResolveFreeWebformSupportCenterText" : "Search our robust collection of help articles and resources for answers. If necessary, try rephrasing the question in a more general way.", "gotoResolveFreeWebformSupportCenterBackToSearch" : "Back to search", "gotoResolveFreeWebformCommunityHeader" : "GoTo Resolve Community", "gotoResolveFreeWebformCommunityText" : "Many common questions can be solved by viewing posts and engaging with peers all in our moderated GoTo Resolve Community.", "gotoResolveFreeWebformCommunityJoinConversationLink" : "https://link.goto.com/resolve-freemium-community", "gotoResolveFreeWebformCommunityJoinConversationLinkText" : "Join the conversation", "callMePhoneOptionText" : "Telephone support", "callMeEmailOptionText" : "Email support (can take up to 48 hours)", "callMeChatOptionText" : "Live Chat (when available)", "placeholderEmail" : "Email Address", "placeholderDescription" : "Add Additional Details (optional) ", "allFormsAttachmentsLabel" : "Add attachments (optional)", "contactUsFormAttachmentsButton" : "Add attachment (optional)", "intakeFormHeadingSub" : "You can check the status of existing support cases on the <strong>My Cases</strong> page above. Note: My Cases is not available to all users. If you don't see the My Cases link, enter your details below and continue.", "callMeFormHeading" : "Our Call Me option is the quickest way to get assistance from our support team.", "callMeFormHeadingSub" : "Provide your email address, phone number and some details about the call before clicking Call Me. The next available support agent will call you.", "callMeFormSubmitButton" : "Call Me", "web2CallFormHeading" : "Before calling, help us assist you by providing the information below!", "web2CallFormHeadingSub" : "If you prefer to skip this step, we will verify your identity when you call.", "web2CallFormSupportMessaging" : "Our agents can support you in English, Spanish, and Portuguese around the clock. If you need support in French, Italian, or German, our agents are available between 8:30 and 17:00 UTC+2.", "web2CallFormIssueDetailsLabel" : "Issue details (optional)", "web2CallFormIssueDetailsPlaceholder" : "Before making your call, please describe your issue so we can more effectively assist you.", "web2CallFormSubmitButton" : "Get Phone Number", "web2CallFormSkipSubmitButton" : "Skip this step", "web2CallFormWaitTimeErrorHeading" : "", "web2CallFormWaitTimeErrorHeadingSub" : "Please complete this form and we will provide you the correct phone number to dial. ", "emailFormHeading" : "Thank you!", "emailFormHeadingSub" : "Please provide some details to help us assist you better.", "emailFormPhoneNumberLabel" : "Add phone number", "emailFormPhoneNumberPlaceholder" : "Phone number", "emailFormSelectLocationLabel" : "Select your location", "emailFormSelectLocationDefaultOption" : "Other", "emailFormLocationLabel" : "Type your location", "emailFormLocationPlaceholder" : "Country", "emailFormIssueDetailsLabel" : "Issue details", "emailFormIssueDetailsPlaceholder" : "Add details", "emailFormSubmitButton" : "Email Us", "callMeFormResponseHeading" : "Thank you! We will call you at: ", "callMeFormResponseHeadingSub" : "We will attempt to call you once. If you miss our call, please submit the “Call me” form again to initiate another call attempt.", "callMeFormResponseNote" : "Please note: All calls are recorded and monitored for quality assurance purposes.", "web2CallFormResponseHeading" : "Thank you! <strong>Please give us a call</strong> and provide the ticket number given below.", "web2CallFormResponseHeadingSub" : "<strong>PLEASE NOTE: You must call us to submit the request.</strong>", "web2CallFormResponseSelectCountryLabel" : "Country", "web2CallFormResponseTollFree" : "Toll Free:", "web2CallFormResponseLongDistance" : "Long distance: ", "emailFormResponseHeading" : "Thank you!", "emailFormResponseHeadingSub" : "Your submission has been received.", "formValidationRequired" : "Required field", "formValidationInvalidEmail" : "Invalid email format", "formValidationInvalidPhoneNumber" : "Invalid phone number format", "formValidationInvalidAttachmentsQuantity" : "You can only attach up to %%attachments%% file per ticket", "formValidationInvalidAttachmentsSize" : "Total file size cannot exceed 5MB", "formValidationInvalidAttachmentsAllowedTypes" : "Supported file types: PDF, DOC, DOCX, XLS, XLSX, PPT, PPTX, CSV, TXT, PNG, JPEG, JPG, GIF, BMP, SVG, MP3, MP4, WAV, MOV, AVI, MKV, WEBM, FLV, QT, and ZIP", "formValidationAttachmentsAccept" : "'.pdf','.doc','.docx','.xls','.xlsx','.ppt','.pptx','.csv','.txt','.png','.jpeg','.jpg','.gif','.bmp','.svg','.mp3','.wav','.mp4','.mov','.avi','.mkv','.webm','.flv','.qt','.zip'", "formValidationInvalidCallMeFormPhoneNumberLength" : "Invalid phone number length", "lastPassFreeWebformSupportCenterBackToSearchLink" : "https://support.lastpass.com/", "lastPassFreeWebformSupportCenterBackToSearchText" : "Back to search", "gotoResolveFreeWebformSupportCenterBackToSearchLink" : "https://support.goto.com/resolve", "gotoResolveFreeWebformSupportCenterBackToSearchText" : "Back to search", "defaultArticleMetadata" : "None", "alertPlaceholder" : "Notifications", "closeIconPlaceholder" : "Close this alert banner.", "alertHeading" : "Notifications", "alertCloseText" : "Close", "alertEmptyTitle" : "No notifications", "alertEmptyDescription" : "New notifications will appear here", "intakeNextButton" : "Next", "supportOptionSelectionLabel" : "Choose your contact method", "allFormsAttachmentsButton" : "Add attachment (optional)", "contactUsLoadingText" : "Loading", "callMeSubmitButton" : "Call me", "web2CallSubmitButton" : "Get phone number", "emailContactSubmitButton" : "Email us", "contactUsSelectSubjectOptions" : "[{\"text\": \"Please select\", \"value\": \"\"}, {\"text\": \"Billing\", \"value\": \"Billing\"}, {\"text\": \"Support\", \"value\": \"Support\"}] ", "contactUsFormHeading" : "We'll give you contact options after you provide a few details below.", "contactUsFormSelectProductLabel" : "Select the product you need support for", "contactUsFormSelectProductDefaultOption" : "Select Product", "contactUsFormNameLabel" : "Visitor name", "contactUsFormUserNamePlaceholder" : "Full Name", "contactUsFormEmailAddressLabel" : "E-mail address", "contactUsFormEmailAddressPlaceholder" : "Add email address", "contactUsFormSelectPhoneNumberPrefixLabel" : "Telephone number", "contactUsFormPhoneNumberPlaceholder" : "(000) 000-0000", "contactUsFormSelectSubjectLabel" : "Select your reason for contacting support", "contactUsFormIssueDetailsLabel" : "Issue details", "contactUsFormIssueDetailsPlaceholder" : "Add additional details", "contactUsFormSubmitButton" : "Continue", "contactUsNextButton" : "Next", "callMeOptionTitle" : "Call Me", "callSupportOptionTitle" : "Call Support", "emailSupportOptionTitle" : "Email Support", "contactUsFormLoggedInHeading" : "You can check the status of an existing support case for the selected product on the <a>My Cases</a> page. Don’t have a case open? Submit the form below.", "contactUsFormLoggedOutHeading" : "If you have an account, you can sign in and check the status of an existing support ticket on the <a>MyCases</a> page. Don’t have a case open? Submit the form below.", "contactUsFormSelectCustomerRoleLabel" : "Select your role", "formValidationInvalidLength" : "Invalid length", "customerRoleSelectOptions" : "[{\"text\": \"Select\", \"value\": \"\"},{\"text\":\"Organizer\", \"value\": \"Organizer\"},{\"text\": \"Attendee\", \"value\": \"Attendee\"},{\"text\": \"Other\", \"value\": \"Other\"}] ", "formValidationAttachments" : "1", "formValidationMiradoreAttachments" : "10", "customerRoleSelectOptionsGTC" : "[{\"text\": \"Select\", \"value\": \"\"},{\"text\":\"Super Admin/Admin\", \"value\": \"Super admin/Admin\"},{\"text\": \"Partner\", \"value\": \"Partner\"},{\"text\": \"User\", \"value\": \"User\"},{\"text\": \"Other\", \"value\": \"Other\"}]", "contactUsFormSelectCustomerRoleGTCLabel" : "Select your role:", "contactUsFormSelectCustomerRoleGTCNotif" : "Most requests (troubleshooting, system changes, etc.) require admin permissions. Please ensure your admin is available for the call.", "contactUsFormSelectCustomerRoleGTCNotifCallMe" : "We recommend selecting \"Call Support\" so you and your admin can call together at your convenience.", "machineTranslationBanner" : "<div id=\"machine-translated-banner\">\r\n <div class=\"banner-container\">\r\n <div class=\"banner-icon\">\r\n <img src=\"https://assets.cdngetgo.com/62/40/b1ee6cb34d45a7d9b89030812a9a/globe.svg\" alt=\"Globe icon\" />\r\n </div>\r\n <div class=\"banner-text\">\r\n <p>\r\n <b>\r\n <span>This article has been machine translated. You can open the</span>\r\n <a href=\"linktoenglisharticle\" id=\"mt-english-article-link\" title=\"English version of the article here\"> English version of the article here</a>\r\n </b>\r\n </p>\r\n <p><i>Please help us improve the translation by filling out the survey below.</i></p>\r\n </div>\r\n <div class=\"banner-chevron\" id=\"banner-show-legal\">\r\n <div id=\"chevron-arrow\" class=\"down\"> </div>\r\n </div>\r\n </div>\r\n <hr/>\r\n <div class=\"banner-legal\" id=\"banner-legal\">\r\n <p>\r\n <i>\r\n <a href=\"linktoLegal\" title=\"Click here for legal\" id=\"mt-banner-link-to-legal\">The official version of this content is in English.</a> Some of the content of the GoTo documentation has been machine translated to make it easier to access. GoTo has no control over machine translated content, which may contain errors, inaccuracies, or inappropriate language. No guarantee is made, express or implied, as to the accuracy, reliability, suitability or correctness of any translation from the English original to any other language, and GoTo cannot be held responsible for any damage or problems arising out of your use of this machine-translated content or trust in this content could arise.\r\n </i>\r\n </p>\r\n </div>\r\n</div>", "machineTranslationBannerAlternate" : "", "machineTranslationLegalURL" : "https://www.goto.com/company/legal", "callSupportWaitTimePrefix" : "Current wait time is: ", "contactUsSuggestedArticles" : "Suggested articles", "contactUsSuggestedArticlesDescription" : "Articles will appear here once you start typing in the Issue Details field" }, cmsDictionary: {"jsStrings":{"urlna":"URL not available","phoneNumberNotAvailable":"Not available","departmentValuesInEnglish":"billingsupport,paymentsupport","loggedInHeading":"Hi {name}, How can we help you? ","inprogress":"In Progress","lpFreeSupportLevelHeadingText":"<b>Changes to LastPass Support: <\/b><span>Email support for free users will be ending on August 23, 2021<\/span>","qualtricsFeedbackSurveyButtonText":"Feedback","irelandbillingsupport":"Please select,Billing Questions,Commission Questions,Equipment set up fee,Other","browsertext":"Browser","optiontext":"Select a topic","cardsAndWidgetCoveoErrorHeading":"Something went wrong","lpFreeSupportLevelEndDate":"2021-08-23T00:00:00Z","brazilpaymentsupport":"Please select,I want my service reactivated,I want to avoid a service suspension,I want someone to explain my account balance,Other","userguideHeroText":"Help Guide","irelandpaymentsupport":"Please select,I want to make a payment,I want my service restored,I want to avoid a service suspension,I want you to know I made a payment,I want someone to explain my account balance,I have an issue with the payment portal,Other","ostext":"OS","unknownos":"unknown","brazilGroup":"brazil","serviceStatusBad":"Service is not operational","newTab":"Open article in new tab","myCasesCaseDetailsText":"Case Details","cardsAndWidgetCoveoErrorHeadingSub":"There was an issue loading the articles","serviceStatusGood":"Service is operational","countryValuesInEnglish":"brazil,germany,ireland,mexico,united kingdom,united states,other","myCasesDaysSinceCaseClosed":"7","enlargeImage":"Click to enlarge","irelandGroup":"ireland|germany|mexico|united kingdom","brazilbillingsupport":"Please select,Invoice Issues / Tier,Pricing / Billing Disputes,Cancellation of Services,RMA / Equipment / Rentals,Billing Contact / Address Updates,Invoice / Nota Fiscal Request,Free Month Dispute / Credit Request,Other","newos":"new OS"},"countryList":{"Canada (French)":{"localizedName":"Canada (French)","countryCode":"CA"},"Russian Federation":{"localizedName":"Russian Federation","countryCode":"RU"},"Singapore":{"localizedName":"Singapore","countryCode":"SG"},"Hong Kong":{"localizedName":"Hong Kong","countryCode":"HK"},"United States":{"localizedName":"United States","countryCode":"US"},"Portugal":{"localizedName":"Portugal","countryCode":"PT"},"Iceland":{"localizedName":"Iceland","countryCode":"IS"},"Austria":{"localizedName":"Austria","countryCode":"AT"},"Netherlands":{"localizedName":"Netherlands","countryCode":"NL"},"Sweden":{"localizedName":"Sweden","countryCode":"SE"},"China":{"localizedName":"China","countryCode":"CN"},"Ireland":{"localizedName":"Ireland","countryCode":"IS"},"Brazil":{"localizedName":"Brazil","countryCode":"BR"},"Guatemala":{"localizedName":"Guatemala","countryCode":"GT"},"Korea, Republic of":{"localizedName":"Korea, Republic of","countryCode":"KR"},"Poland":{"localizedName":"Poland","countryCode":"PL"},"Chile":{"localizedName":"Chile","countryCode":"CL"},"France":{"localizedName":"France","countryCode":"FR"},"Colombia":{"localizedName":"Colombia","countryCode":"CO"},"Hungary":{"localizedName":"Hungary","countryCode":"HU"},"Japan":{"localizedName":"Japan","countryCode":"JP"},"Philippines":{"localizedName":"Philippines","countryCode":"PH"},"United Kingdom":{"localizedName":"United Kingdom","countryCode":"GB"},"United Arab Emirates":{"localizedName":"United Arab Emirates","countryCode":"AE"},"Switzerland":{"localizedName":"Switzerland","countryCode":"CH"},"India":{"localizedName":"India","countryCode":"IN"},"Spain":{"localizedName":"Spain","countryCode":"ES"},"New Zealand":{"localizedName":"New Zealand","countryCode":"NZ"},"Canada":{"localizedName":"Canada","countryCode":"CA"},"Turkey":{"localizedName":"Turkey","countryCode":"TR"},"Belgium":{"localizedName":"Belgium","countryCode":"BE"},"Norway":{"localizedName":"Norway","countryCode":"NO"},"Finland":{"localizedName":"Finland","countryCode":"FI"},"Denmark":{"localizedName":"Denmark","countryCode":"DK"},"Italy":{"localizedName":"Italy","countryCode":"IT"},"Mexico":{"localizedName":"Mexico","countryCode":"MX"},"South Africa":{"localizedName":"South Africa","countryCode":"ZA"},"Israel":{"localizedName":"Israel","countryCode":"IL"},"Australia":{"localizedName":"Australia","countryCode":"AU"},"Canada (English)":{"localizedName":"Canada (English)","countryCode":"CA"},"Germany":{"localizedName":"Germany","countryCode":"DE"}}}, context: {}, coveoToken: "xx4985049a-d5f3-47b1-82e8-2e408548a13b", coveoOrganizationId: "gototechnologiesusaincproductionf4pqo7mi", coveoSearchHub: "Brightspot Search", coveoContactUsToken: "xxb7e5e514-53aa-45f4-ba89-47d31cea918f", coveoSuggestedArticlesToken: "xx1e6b3a83-3766-4bbb-b612-4eeffa5db6b6", crossDomainDataSites: { "baseDomain": "https://support.logmeininc.com", "guestDomains": [ "https://care.logmeininc.com", "https://support.logmeinrescue.com", "https://support.goto.com", "https://support.logmeininc.com", "https://help.gotoassist.com", "https://support.grasshopper.com", "https://support.bold360.com", ] }, debugMessage:"", expirationValue: 3600000, isBoldTemplate: true, authService: "No_Auth", isProductPage: true, isNoBold: true, language:"en", languageFullName:"English", launchDarklyTests: [], localizedLangName:"English", loggedInHeading: "Hi {name}! How can we help you?", nanorepScripts:{ "nanorepFormSubmissionScript" : "/assets/scripts/care/stand-alone-scripts/nanorep-form-submission.js", "nanorepOnLoadScript" : "/assets/scripts/care/stand-alone-scripts/nanorep-onLoad-script.js" }, pageSupportedLanguages:"en", product:"grasshopper", productClass:"grasshopper", productId:"grasshopper", productFullName:"Grasshopper", productSupportedLanguages:"en", recaptchaKey: "6Ld1RuIUAAAAAM2u6LHAAG29vsnyhPRwzsZ6Ofej", treeData: [], w2c2cEnabled: true }; </script> <div class="care-site-loader bg-loader"> <div class="care-spinner-wrapper"> <div class="care-spinner"></div> </div> </div> <script type="text/javascript">var utag_data = { "product" : "grasshopper", "site_product" : "grasshopper", "template" : "gh-contact-support", "content_type" : "Help Article", "language" : "en", "language_code" : "en", "website_country" : "us", "country_code" : "us", "visitor_geoip_country_code" : "SG", "country_code_ip" : "SG", "visitor_browser_language" : "en", "system_date_gmt" : "Sat, 30 Nov 2024 12:34:37 GMT", "system_date_pst" : "Sat, 30 Nov 2024 04:34:37 PST" } </script> <div class="care-content-wrapper is-hidden"> <div class="care-generic-banner info-banner hide" id="ie-end-support-banner"> <div class="banner-msg"> <span class="banner-icon info-banner-icon" title="Informative Icon " aria-hidden="true"></span> <p class="banner-error-msg">LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge).</p> </div> <button type="button" aria-label="Close this banner" class="banner-exit-icon"> <span class="togo-icon togo-icon-closes" title="Close this banner" aria-hidden="true"></span> </button> </div> <div class="care-generic-banner info-banner hide" id="safari-end-support-banner"> <div class="banner-msg"> <span class="banner-icon info-banner-icon" title="Info icon." aria-hidden="true"></span> <p class="banner-error-msg">The GoTo support site no longer supports Safari 15. Please upgrade your browser to Safari 16 (or newer) or switch to a supported browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge.</p> </div> <button type="button" aria-label="Close banner." class="banner-exit-icon"> <span class="togo-icon togo-icon-closes" title="Close banner." aria-hidden="true"></span> </button> </div> <div class="care-generic-banner danger-banner hide" id=""> <div class="banner-msg"> <span class="banner-icon danger-banner-icon" title="Info icon." aria-hidden="true"></span> <p class="banner-error-msg"><b>DEADLINE:</b> <a href="https://link.grasshopper.com/register-number-deadline">Register now</a> to avoid SMS service disruption! Carriers began blocking unregistered outbound SMS on October 1, 2024, and 100% of unregistered outbound SMS will be blocked by December 1, 2024 due to a government-mandated regulation to prevent spam.</p> </div> <button type="button" aria-label="Close this banner" class="banner-exit-icon"> <span class="togo-icon togo-icon-closes" title="Close this banner" aria-hidden="true"></span> </button> </div> <div class="hide" id="care-service-status-banner"> <span class="banner-icon" title="Service is Not Operational" data-infoicontext="Service is under Maintenance" aria-hidden="true"></span> <span class="banner-msg" data-infomsg="As part of our commitment to provide exceptional service and reliability to our customers, we are currently conducting service maintenance."> <span class="banner-error-msg">We are currently experiencing an unplanned outage for this product. </span> <a data-wa-link="" href="https://status.goto.com" title="View Service Status" target="_blank">View Service Status </a> </span> <span class="togo-icon togo-icon-closes exit-icon" title="Close this alert banner" aria-hidden="true"></span> </div> <header id="js-care-top-navigation" class="care-top-navigation" aria-label="Top Navigation" > <nav class="care-top-navigation__main-nav"> <ul class="care-top-navigation__menu" role="menu" > <li class="is-hidden hidden-lg"> <div id="js-care-top-navigation-userguide-menu" class="care-top-navigation__userguide-menu" > <button id="js-care-top-navigation-userguide-close-button" type="button" class="care-top-navigation__hamburger-button care-top-navigation__hamburger-button--close" > <i class="icon icon-close"></i> </button> </div> </li> <li class="is-hidden hidden-lg"> <div id="js-care-top-navigation-browse-tree-menu" class="care-top-navigation__browse-tree-menu care-browse-tree care-new-browse-tree" ></div> </li> <li class="care-top-navigation__logo-wrapper" role="menuitem" > <a class="care-top-navigation__logo" href="https://support.goto.com/" title="Support" data-wa-link="" > <img src="https://assets.cdngetgo.com/33/bf/fd5cee6e43df92618e9683d9056c/goto-logo-black-yellow-h24px.svg" alt /> <span>Support</span> </a> </li> <li class="hidden-xs hidden-sm hidden-md" role="menuitem" > <a id="product-selector-dropdown" class="care-top-navigation__nav-link has-caret" href="#" title="Products" data-toggle="dropdown" role="button" aria-haspopup="true" aria-expanded="false" >Products</a > <div class="care-full-width-dropdown js-care-full-width-dropdown" aria-labelledby="product-selector-dropdown" > <span class="js-care-full-width-dropdown-close care-full-width-dropdown__close"></span> <section data-section="care-product-selector" class="goto-product-selector"> <div class="text-center header"> <h3 class="section-title">Explore support by product</h3> </div> <div class="prod-containers"> <div class="prod-column-list"> <div class="prod-column-inner"> <div class="prod-column"> <div class="product-list"> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="gotoconnect" data-modal="close"><a data-wa-link="" href="https://support.goto.com/connect" title="GoTo Connect">GoTo Connect </a></h3> </div> <div class="product-description">All-in-one phone, meeting and messaging software</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="gotomeeting" data-modal="close"><a data-wa-link="" href="https://support.goto.com/meeting" title="GoTo Meeting">GoTo Meeting </a></h3> </div> <div class="product-description">Video and audio meeting software</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="gotowebinar" data-modal="close"><a data-wa-link="" href="https://support.goto.com/webinar" title="GoTo Webinar">GoTo Webinar </a></h3> </div> <div class="product-description">All-in-one webinar and virtual events software</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="gotomeeting" data-modal="close"><a data-wa-link="" href="https://support.goto.com/meeting#GoToRoom~gtm_room" title="GoTo Room">GoTo Room </a></h3> </div> <div class="product-description">Conference room hardware</div> </div> </div> </div> <div class="prod-column"> <div class="product-list"> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="gototraining" data-modal="close"><a data-wa-link="" href="https://support.goto.com/training" title="GoTo Training">GoTo Training </a></h3> </div> <div class="product-description">Online training software</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="openvoice" data-modal="close"><a data-wa-link="" href="https://support.goto.com/openvoice" title="OpenVoice">OpenVoice </a></h3> </div> <div class="product-description">Audio conferencing software</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="grasshopper" data-modal="close"><a data-wa-link="" href="/" title="Grasshopper">Grasshopper </a></h3> </div> <div class="product-description">Lightweight virtual phone system</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="joinme" data-modal="close"><a data-wa-link="" href="https://support.logmeininc.com/joinme" title="join.me">join.me </a></h3> </div> <div class="product-description">Video conferencing software</div> </div> </div> </div> <div class="prod-column"> <div class="product-list"> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="goto_resolve" data-modal="close"><a data-wa-link="" href="https://support.logmein.com/resolve" title="GoTo Resolve">GoTo Resolve </a></h3> </div> <div class="product-description">IT management & support</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="goto_resolve_mdm" data-modal="close"><a data-wa-link="" href="https://support.logmein.com/resolve-mdm" title="GoTo Resolve MDM">GoTo Resolve MDM </a></h3> </div> <div class="product-description">Mobile device management</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="pro" data-modal="close"><a data-wa-link="" href="https://support.logmein.com/pro" title="Pro">Pro </a></h3> </div> <div class="product-description">Remote device access</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="central" data-modal="close"><a data-wa-link="" href="https://support.logmein.com/central" title="Central">Central </a></h3> </div> <div class="product-description">Remote monitoring & management</div> </div> </div> </div> <div class="prod-column"> <div class="product-list"> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="rescue" data-modal="close"><a data-wa-link="" href="https://support.logmeininc.com/rescue/products" title="Rescue">Rescue </a></h3> </div> <div class="product-description">Remote IT support</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="gotomypc" data-modal="close"><a data-wa-link="" href="https://support.gotomypc.com" title="GoToMyPC">GoToMyPC </a></h3> </div> <div class="product-description">Remote desktop access</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="gotoassist_remote_support_4" data-modal="close"><a data-wa-link="" href="https://support.logmeininc.com/gotoassist" title="GoToAssist">GoToAssist </a></h3> </div> <div class="product-description">Remote support software</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="hamachi" data-modal="close"><a data-wa-link="" href="https://support.goto.com/hamachi" title="Hamachi">Hamachi </a></h3> </div> <div class="product-description">Hosted VPN service</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="remotelyanywhere" data-modal="close"><a data-wa-link="" href="https://support.logmeininc.com/remotelyanywhere" title="RemotelyAnywhere">RemotelyAnywhere </a></h3> </div> <div class="product-description">On-prem remote access solution</div> </div> </div> </div> </div> </div> </div> </section> </div> </li> <li class="hidden-xs hidden-sm hidden-md" role="menuitem" > <a data-wa-link="" href="https://link.grasshopper.com/community-top-nav" title="Community" class="care-top-navigation__nav-link" target="_blank">Community </a> </li> <li class="hidden-xs hidden-sm hidden-md" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/EmbGHAdminSupTopNav" title="Trainings" class="care-top-navigation__nav-link" target="_blank">Trainings </a> </li> </ul> </nav> <section class="CoveoSearchInterface care-top-navigation__search js-coveo-search-widget" data-design="new" style="display: none" > <div class="coveo-search-section"> <div id="js-coveo-searchbox-top-nav" class="CoveoSearchbox" data-placeholder="Type your question here to search" data-query-suggest-character-threshold="1" ></div> </div> </section> <div class="care-top-navigation-mobile-browse-tree-categories is-hidden hidden-lg"> <button type="button" id="js-care-top-navigation-browse-tree-open-button" class="care-top-navigation-mobile-browse-tree-categories-button" > <img src="/assets/images/care/topnav/browse-categories.svg" /> Browse categories </button> </div> <div class="care-top-navigation-mobile-browse-tree-categories is-hidden hidden-lg"> <button type="button" id="js-care-top-navigation-userguide-open-button" class="care-top-navigation-mobile-browse-tree-categories-button" > <img src="/assets/images/care/topnav/browse-categories.svg" /> Browse this guide </button> </div> <nav class="care-top-navigation__utility-nav"> <ul class="care-top-navigation__menu" role="menu" > <li class="hidden-lg service-status-link-li" role="menuitem" > <a class="care-top-navigation__nav-link care-top-navigation__service-status service-status-link is-mobile" target="_blank" data-wa-link="" href="https://status.goto.com" title="Service Status" > Service Status <span class="icon-placeholder" title="" data-plannedoutagetext="" data-outagetext="" ></span> </a> </li> <li id="js-care-alert-drawer-parent" class="care-alert-icon care-top-navigation__dropdown-menu-parent"> <a id="js-care-top-navigation-alert-drawer-opener" data-toggle="dropdown" role="button" aria-haspopup="true" aria-expanded="false" > <img src="/assets/images/care/topnav/bell.svg" class="care-alert-icon__image js-alert-icon" /> <img src="/assets/images/care/topnav/bell-clicked.svg" class="care-alert-icon__image-clicked js-alert-icon" /> <span id="js-alert-counter" class="care-alert-icon__counter is-hidden" ></span> </a> <div id="js-care-alert-drawer" class="care-alert-drawer care-top-navigation__dropdown-menu" role="menu" aria-labelledby="js-care-top-navigation-alert-drawer-opener" > <div class="care-alert-drawer__logo"> <span id="js-alert-drawer-heading" class="care-alert-drawer__heading" ></span> <span id="js-alert-drawer-close" class="care-alert-drawer__close" ></span> </div> <div id="js-alert-empty" class="care-alert-drawer__empty is-hidden" > <img src="/assets/images/care/alert-icons/empty-notifications.svg" /> <p id="js-empty-first-line" class="first-line" ></p> <p id="js-empty-second-line" class="second-line" ></p> </div> <div class="js-care-alert care-alert danger-alert urgent" data-id="0000018c-d126-db5d-a5dd-f7672da30000"> <div class="care-alert__title"> <img src="/assets/images/care/alert-icons/danger-alert.svg"> <span>DEADLINE: Register your brand and SMS</span> </div> <div class="care-alert__content"> <p class="care-alert__text">Carriers began blocking unregistered outbound SMS on October 1, 2024, and 100% of unregistered outbound SMS will be blocked by December 1, 2024, due to a government-mandated regulation to prevent spam. <u><a href="https://link.grasshopper.com/notification-sms-deadline">Register now</a></u> to avoid service disruption.</p> <div class="care-alert__links"> </div> </div> </div> <div class="js-care-alert care-alert info-alert " data-id="0000018c-831c-d414-a3be-a3bcc2c80000"> <img src="/assets/images/care/topnav/close.svg" class="js-alert-close care-alert__close" data-id="0000018c-831c-d414-a3be-a3bcc2c80000"> <div class="care-alert__title"> <img src="/assets/images/care/alert-icons/info-alert.svg"> <span>Chat with our virtual agent</span> </div> <div class="care-alert__content"> <p class="care-alert__text">Try chatting with our new virtual agent (beta)! Ask your questions <u><a href="https://link.grasshopper.com/va-banner">here</a></u>.</p> <div class="care-alert__links"> </div> </div> </div> <div class="care-alert__divider" data-id="0000018c-831c-d414-a3be-a3bcc2c80000" ></div> </div> </li> <li class="care-top-navigation__dropdown-menu-parent is-visible-non-authenticated is-visible-no-auth-configured has-flex-column"> <a class="js-care-top-navigation-language-dropdown-opener care-top-navigation__menu-link has-no-text" href="#language" title="Language" data-toggle="dropdown" role="button" aria-haspopup="true" aria-expanded="false" data-test="navbar-right-links2" data-wa-link="" > <img class="care-top-navigation__language-dropdown-icon" src="/assets/images/care/topnav/icon-globe-outlined.svg" alt="Language selector icon" /> <img class="care-top-navigation__language-dropdown-icon has-open-state" src="/assets/images/care/topnav/icon-globe-filled.svg" alt="Language selector icon" /> <span class="js-dropdown-opener-text"></span> </a> <ul class="care-top-navigation__language-dropdown care-top-navigation__dropdown-menu" role="menu" aria-labelledby="js-care-top-navigation-language-dropdown" > <li role="menuitem"><a data-wa-link="" href="en" class="js-care-top-navigation-language js-care-top-navigation-language-en care-top-navigation__menu-link" data-test="navbar-language-en" title="English">English </a></li> <li role="menuitem"><a data-wa-link="" href="fr" class="js-care-top-navigation-language js-care-top-navigation-language-fr care-top-navigation__menu-link" data-test="navbar-language-fr" title="français">français </a></li> <li role="menuitem"><a data-wa-link="" href="it" class="js-care-top-navigation-language js-care-top-navigation-language-it care-top-navigation__menu-link" data-test="navbar-language-it" title="italiano">italiano </a></li> <li role="menuitem"><a data-wa-link="" href="de" class="js-care-top-navigation-language js-care-top-navigation-language-de care-top-navigation__menu-link" data-test="navbar-language-de" title="Deutsch">Deutsch </a></li> <li role="menuitem"><a data-wa-link="" href="es" class="js-care-top-navigation-language js-care-top-navigation-language-es care-top-navigation__menu-link" data-test="navbar-language-es" title="español">español </a></li> <li role="menuitem"><a data-wa-link="" href="pt" class="js-care-top-navigation-language js-care-top-navigation-language-pt care-top-navigation__menu-link" data-test="navbar-language-pt" title="português">português </a></li> <li role="menuitem"><a data-wa-link="" href="nl" class="js-care-top-navigation-language js-care-top-navigation-language-nl care-top-navigation__menu-link" data-test="navbar-language-nl" title="Nederlands">Nederlands </a></li> </ul> </li> <li class="hidden-xs hidden-sm hidden-md" id="js-care-top-navigation-contact-us-button" role="menuitem" > <a data-wa-link="" href="https://link.grasshopper.com/contact-top-nav" title="Contact Support" class="care-top-navigation__nav-link care-top-navigation__menu-link">Contact Support </a> </li> <li class="hidden-xs hidden-sm hidden-md service-status-link-li" role="menuitem" > <a class="care-top-navigation__nav-link care-top-navigation__service-status service-status-link" target="_blank" data-wa-link="" href="https://status.goto.com" title="Service Status" > Service Status <span class="icon-placeholder" title="" data-plannedoutagetext="" data-outagetext="" ></span> </a> </li> <li class="care-top-navigation__dropdown-menu-parent"> <a id="js-care-top-navigation-user-dropdown-opener" class="js-care-top-navigation-user-avatar care-top-navigation__user-avatar" href="#" title="Sign in" data-toggle="dropdown" role="button" aria-haspopup="true" aria-expanded="false" data-test="navbar-topright-links1" data-wa-link="" > <img id="js-desktop-avatar" class="dropdown-avatar hidden-xs hidden-sm hidden-md" src="/assets/images/care/topnav/default-user-avatar.jpg" alt="User Avatar" /> <img id="js-mobile-avatar" class="dropdown-avatar hidden-lg" src="/assets/images/care/topnav/icon-hamburger.svg" alt="User Avatar" /> </a> <ul id="js-care-top-navigation-user-dropdown" class="care-top-navigation__user-menu care-top-navigation__dropdown-menu" role="menu" aria-labelledby="js-care-top-navigation-user-avatar" > <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated is-visible-no-auth-configured"> <div class="care-top-navigation__mobile-header"> <a class="care-top-navigation__logo" href="https://support.goto.com/" title="Support" data-wa-link="" > <img src="https://assets.cdngetgo.com/33/bf/fd5cee6e43df92618e9683d9056c/goto-logo-black-yellow-h24px.svg" alt /> <span>Support</span> </a> <button id="js-care-top-navigation-mobile-close" type="button" > <i class="icon icon-close"></i> </button> </div> </li> <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated is-visible-no-auth-configured care-top-navigation__divider"></li> <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated" role="menuitem" > <a data-wa-link="" href="https://link.grasshopper.com/contact-top-nav" title="Contact Support" class="care-top-navigation__nav-link care-top-navigation__menu-link">Contact Support </a> </li> <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated"> <a class="care-top-navigation__nav-link care-top-navigation__menu-link" href="https://support.goto.com/" title="Browse Products" data-wa-link="" > Browse Products </a> </li> <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated" role="menuitem" > <a class="care-top-navigation__nav-link care-top-navigation__service-status service-status-link is-dropdown" target="_blank" data-wa-link="" href="https://status.goto.com" title="Service Status" > Service Status <span class="icon-placeholder" title="" data-plannedoutagetext="" data-outagetext="" ></span> </a> </li> <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated" role="menuitem" > <a data-wa-link="" href="https://link.grasshopper.com/community-top-nav" title="Community" class="care-top-navigation__nav-link" target="_blank">Community </a> </li> <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/EmbGHAdminSupTopNav" title="Trainings" class="care-top-navigation__nav-link" target="_blank">Trainings </a> </li> <li class="is-visible-non-authenticated" role="menuitem" > <a id="js-care-top-navigation-sign-in" class="care-top-navigation__menu-link" href="#" title="Sign in" data-wa-link="" > Sign in </a> </li> <li class="hidden-lg care-top-navigation__divider"></li> <li class="hidden-lg"> <div class="js-care-top-navigation-user-avatar care-top-navigation__user-avatar care-top-navigation__user-avatar--mobile care-top-navigation__menu-link" title="Sign in" > <img id="js-dropdown-user-avatar" src="/assets/images/care/topnav/default-user-avatar.jpg" alt="User Avatar" /> <span></span> </div> </li> <li role="menuitem"> <a class="care-top-navigation__menu-link" href="https://link.goto.com/help-myaccount" title="My Account" data-wa-link="" > <i class="icon icon-person-outline"></i> <span>My Account</span> </a> </li> <li role="menuitem"> <a class="care-top-navigation__menu-link" href="https://link.goto.com/personal_info" title="Personal Info" data-wa-link="" > <i class="icon icon-account-box"></i> <span>Personal Info</span> </a> </li> <li role="menuitem"> <a class="care-top-navigation__menu-link" href="https://link.goto.com/sign_in_security" title="Sign In & Security" data-wa-link="" > <i class="icon icon-lock"></i> <span>Sign In & Security</span> </a> </li> <li id="js-care-top-navigation-products-divider" class="care-top-navigation__divider" role="separator" ></li> <li class="is-hidden" role="menuitem" > <a id="js-care-top-navigation-account-admin" class="care-top-navigation__menu-link" href="https://link.goto.com/myaccount-ext-admin" title="Billing Center" data-wa-link="" > <i class="icon icon-people-alt"></i> <span>Billing Center</span> </a> </li> <li class="is-hidden" role="menuitem" > <a id="js-care-top-navigation-billing-admin" class="care-top-navigation__menu-link" href="" title="https://link.goto.com/myaccount-billing" data-wa-link="" > <i class="icon icon-cash-multiple"></i> <span>https://link.goto.com/myaccount-billing</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/myaccount-g2c" class="js-care-top-navigation-product-link care-top-navigation__menu-link jive gotoconnect goto_connect_v2" id="prod-connect" target="_blank" title="My GoTo Connect"><i class="care-top-navigation__product-logo goto_connect_v2"></i><span>My GoTo Connect</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/help-g2m" class="js-care-top-navigation-product-link care-top-navigation__menu-link g2m goto_meeting_v2" id="prod-meeting" target="_blank" title="My Meetings"><i class="care-top-navigation__product-logo goto_meeting_v2"></i><span>My Meetings</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/help-g2w" class="js-care-top-navigation-product-link care-top-navigation__menu-link g2w goto_webinar_v2" id="prod-webinar" target="_blank" title="My Webinars"><i class="care-top-navigation__product-logo goto_webinar_v2"></i><span>My Webinars</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/help-g2t" class="js-care-top-navigation-product-link care-top-navigation__menu-link g2t goto_training_v2" id="prod-training" target="_blank" title="My Trainings"><i class="care-top-navigation__product-logo goto_training_v2"></i><span>My Trainings</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/help-OV" class="js-care-top-navigation-product-link care-top-navigation__menu-link openvoice openvoice" id="prod-openvoice" target="_blank" title="My Conferences"><i class="care-top-navigation__product-logo openvoice"></i><span>My Conferences</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link joinme" id="prod-joinme" target="_blank" title><i class="care-top-navigation__product-logo joinme"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link GH grasshopper" id="prod-grasshopper" target="_blank" title><i class="care-top-navigation__product-logo grasshopper"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://console.gotoresolve.com" class="js-care-top-navigation-product-link care-top-navigation__menu-link gotoresolve goto_resolve_v2" id="prod-resolve" target="_blank" title="My Resolutions"><i class="care-top-navigation__product-logo goto_resolve_v2"></i><span>My Resolutions</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/sign-in-mdm" class="js-care-top-navigation-product-link care-top-navigation__menu-link goto_resolve_mdm goto_resolve_mdm" id="prod-resolve-mdm" target="_blank" title="My Mobile Devices"><i class="care-top-navigation__product-logo goto_resolve_mdm"></i><span>My Mobile Devices</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link pro" id="prod-pro" target="_blank" title><i class="care-top-navigation__product-logo pro"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link central" id="prod-central" target="_blank" title><i class="care-top-navigation__product-logo central"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link rescue" id="prod-rescue" target="_blank" title><i class="care-top-navigation__product-logo rescue"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link rescue_live_guide" id="prod-rescue-live-guide" target="_blank" title><i class="care-top-navigation__product-logo rescue_live_guide"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link rescue_live_lens" id="prod-livelens" target="_blank" title><i class="care-top-navigation__product-logo rescue_live_lens"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link g2p gotomypc" id="prod-gotomypc" target="_blank" title><i class="care-top-navigation__product-logo gotomypc"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/help-g2ars" class="js-care-top-navigation-product-link care-top-navigation__menu-link g2ars gotoassist_remote_support_4" id="prod-gotoassist-remote-support" target="_blank" title="My Sessions"><i class="care-top-navigation__product-logo gotoassist_remote_support_4"></i><span>My Sessions</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link g2ars gotoassist_remote_support_v5" id="prod-remote-support" target="_blank" title="My Sessions"><i class="care-top-navigation__product-logo gotoassist_remote_support_v5"></i><span>My Sessions</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/myaccount-g2asd" class="js-care-top-navigation-product-link care-top-navigation__menu-link g2asd gotoassist_service_desk" id="prod-gotoassist-service-desk" target="_blank" title="My Incidents"><i class="care-top-navigation__product-logo gotoassist_service_desk"></i><span>My Incidents</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link g2ac gotoassist_corporate" id="prod-gotoassist-corporate" target="_blank" title><i class="care-top-navigation__product-logo gotoassist_corporate"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link hamachi" id="prod-hamachi" target="_blank" title><i class="care-top-navigation__product-logo hamachi"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link remotelyanywhere" id="prod-remotelyanywhere" target="_blank" title><i class="care-top-navigation__product-logo remotelyanywhere"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link " id="prod-partner" target="_blank" title><i class="care-top-navigation__product-logo "></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link external_admin" id="prod-unified-admin-center" target="_blank" title><i class="care-top-navigation__product-logo external_admin"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link miradore " id="prod-miradore" target="_blank" title><i class="care-top-navigation__product-logo "></i><span></span> </a> </li> <li class="care-top-navigation__divider" role="separator" ></li> <li role="menuitem"> <a id="js-care-top-navigation-sign-out" class="care-top-navigation__menu-link" href="#" title="Sign out" data-wa-link="" > <i class="icon icon-logout"></i> <span>Sign out</span> </a> </li> </ul> </li> </ul> </nav> </header> <section id="js-care-article-container" class="care-bold-article care-content-type-help-article" data-section="care-bold-article"> <section id="js-care-article-wrapper" data-section="care-article" class="article-wrapper care-three-column"> <aside class="care-three-column__left-column-wrapper"> <div id="js-care-three-column-left-column-container" class="care-three-column__left-column-container"> <div id="js-care-three-column-left-column" class="care-three-column__left-column"> <div class="care-article-browse-tree"> <div class="care-browse-tree__logo-container"> <img class="js-care-browse-tree-product-logo" src="" alt="product logo" /> </div> <div id="js-care-persistent-browse-tree" class="care-browse-tree care-new-browse-tree" data-producturl="https://support.grasshopper.com/"> <div id="js-care-browse-tree" class="care-browse-tree__chapters" data-treedataurl="" tabindex="-1"></div> </div> </div> </div> </div> <a href="https://support.grasshopper.com/" title="Back" class="js-care-article-back-button care-article__back-button"> <img src="/assets/images/care/back-button.svg" alt="Back button image" /> <span>Back</span> </a> </aside> <article id="js-care-article" class="care-article care-three-column__middle-column"> <div class="care-article__utility-buttons"> <a href="https://support.grasshopper.com/" title="Back" class="js-care-article-back-button care-article__back-button"> <img src="/assets/images/care/back-button.svg" alt="Back button image" /> </a> <button class="care-article__print-button" onclick="print()"> <span id="title">Print</span> <img id="img" src="/assets/images/care/article-print-button.svg"> </button> <button id="js-care-article-need-more-help-open-button" class="care-article__need-more-help-open-button"> <img src="/assets/images/care/userguide-more.svg"> </button> </div> <div class="care-article__product-logo-container"> <img class="js-care-article-product-logo" src="" alt="product logo" /> </div> <div class="content"> <h2>Contact Customer Support</h2> <div class="main"> <div class="contentcontainer"> <div class="content"> <div class="pagecontent"> <div> <div class="line"> <div id="id_7b780fa3-f23b-4e1e-89dc-227709d46186"> <div class="body conbody sectionbox"> <p class="shortdesc sectionbox">The resources below answer most common questions. If you need further help, select <b>Contact Support</b> below to be taken to a form where you can enter your details.</p> <div class="section" id="section_vfs_zck_3xb"> <h2 class="title sectiontitle"><img id="image_vhv_3ny_4zb" class="inline-icon" src="https://assets.cdngetgo.com/82/0e/57901a874abd812fc49e1e621e64/search.png" alt="Search icon"> View FAQs</h2> <div class="sectionbox"> <ul> <li><a class="xref" title="Transfer an active call to another extension on your system." href="https://support.grasshopper.com/help/transfer-a-call-to-another-extension">Transfer a call to another extension</a></li> <li><a class="xref" title="Due to new compliance regarding messaging, registration is required to use SMS. The regulation is put in place to protect consumers from receiving spam, fraud, and unwanted messages." href="https://support.grasshopper.com/help/register-your-phone-numbers-for-sms-compliance">Register Your Phone Numbers for SMS Compliance</a></li> <li><a class="xref" title="Follow the steps below to troubleshoot calls going straight to voicemail." href="https://support.grasshopper.com/help/why-are-calls-going-straight-to-voicemail">Why are calls going straight to voicemail?</a></li> <li><a class="xref" title="Learn how to find your username." href="https://support.grasshopper.com/help/find-my-username">Find my username</a></li> <li><a class="xref" title="Customize how calls to an extension(s) are handled, including having each extension forward to a single phone number or multiple phone numbers, and specify when each should be used." href="https://support.grasshopper.com/help/forward-incoming-calls-for-an-extension">Forward incoming calls for an extension</a></li> </ul> </div> </div> <div class="section" id="section_fdb_b2k_3xb"> <h2 class="title sectiontitle"><img id="image_d1z_hny_4zb" class="inline-icon" src="https://assets.cdngetgo.com/4f/a6/8c3f8b674a9d9a714ad5975dacc5/phone-up.png" alt="Phone icon"> Contact our team</h2> <div class="sectionbox"> <div> Select <b>Contact Support</b> to submit a case and receive a phone number. Please have the following items ready so we are better prepared to help you: <ul> <li>Phone number</li> <li><a class="xref" title="An account's primary PIN is a 4-digit number used to verify your identity when making changes to your account and to access your account by phone. Your primary PIN is auto generated when you sign up and can be changed." href="https://support.grasshopper.com/help/change-my-primary-pin">Primary PIN</a></li> <li>Email address</li> </ul> <a class="xref" href="https://link.grasshopper.com/contact-article"><br><img id="image_gxs_wzx_hzb" data-wa-link="Contact Us Article Link Button" class="image" src="https://assets.cdngetgo.com/61/f4/a67dfa4446cb8cf26c8ab9efb90f/cta.png" alt="Contact Support"></a> </div> </div> </div> </div> </div> </div> </div> <div class="clears"></div> </div> </div> </div> </div> <div id="js-article-feedback" class="care-article__feedback"></div> </div> </article> <aside class="care-three-column__right-column-wrapper"> <div id="js-care-three-column-right-column" class="care-three-column__right-column"> <div class="care-article__print-button-wrapper"> <button class="care-article__print-button" onclick="print()"> <span id="title">Print</span> <img id="img" src="/assets/images/care/article-print-button.svg"> </button> </div> </div> </aside> </section> <aside class="care-article__need-more-help-container is-hidden"> <div id="js-care-article-need-more-help" class="care-article__need-more-help"> <header> <button id="js-care-article-need-more-help-close-button" type="button"> <img src="/assets/images/care/topnav/icon-close.svg" alt="Close Need More Help menu"> </button> </header> <div id="js-care-article-need-more-help-content" class="care-article__need-more-help-content"></div> </div> </aside> </section> <div id="js-care-qualtrics-survey" class="care-qualtrics-survey" data-qualtrics-survey-id="ZN_aWcq5FE04UxN313"></div> <aside id="js-contact-support" class="care-contact-support"> <h4>Need help?</h4> <div class="care-contact-support__link"> <img src="https://assets.cdngetgo.com/12/4c/295270b64167b3ea9e89d33bf44f/contact-icon.png" alt="Contact icon" /> <a data-wa-link="" href="/contact" title="Contact support">Contact support </a> </div> <div class="care-contact-support__link"> <img src="https://assets.cdngetgo.com/7e/ab/d38022d941aa8f08b71b5d0d965a/community-icon.png" alt="Community icon" /> <a data-wa-link="" href="https://link.grasshopper.com/helpful-community" title="Ask the Community" target="_blank">Ask the Community </a> </div> <div class="care-contact-support__link"> <img src="https://assets.cdngetgo.com/c9/a3/7e08be3340eeade4745c9f4d40b7/trainings-icon.png" alt="Training icon" /> <a data-wa-link="" href="https://link.goto.com/embghhelpwidget" title="Attend trainings" target="_blank">Attend trainings </a> </div> <div class="care-contact-support__link"> <img src="https://assets.cdngetgo.com/d0/8c/ba3357764a96be454c64e1f3c88c/ondemand-video-1.png" alt="Video icon" /> <a data-wa-link="" href="https://link.grasshopper.com/helpful-videos" title="Watch videos" target="_blank">Watch videos </a> </div> </aside> <script>window.danteEmbed = "https://dante-ai.com/embed/?kb_id=a8cf5552-b02e-4b50-9b64-80b884591f1a&token=6a4f7870-8c18-492f-b251-de4efe1c2ec6&modeltype=gpt-4-omnimodel-mini&mode=false&logo=dHJ1ZQ%3D%3D&bubble=true&bubbleopen=false"</script><script src="https://dante-ai.com/bubble-embed.js"></script> </div> <div data-section="care-footer" class="care-footer is-hidden"> <footer class="footer "> <div class="footer__subnav container-fluid"> <div class="row fluid"> <div class="footer__legal footer__left-side"> <ul data-test="legal-links-left"> <li class="care-top-navigation__dropdown-menu-parent is-visible-non-authenticated is-visible-no-auth-configured has-flex-column"> <a class="js-care-top-navigation-language-dropdown-opener care-top-navigation__menu-link has-caret" href="#language" title="Language" data-toggle="dropdown" role="button" aria-haspopup="true" aria-expanded="false" data-test="navbar-right-links2" data-wa-link=""> <img class="care-top-navigation__language-dropdown-icon" src="/assets/images/care/topnav/icon-globe-outlined.svg" alt="Language selector icon" /> <img class="care-top-navigation__language-dropdown-icon has-open-state" src="/assets/images/care/topnav/icon-globe-filled.svg" alt="Language selector icon" /> <span class="js-dropdown-opener-text"></span> </a> <ul class="care-top-navigation__language-dropdown care-top-navigation__dropdown-menu" role="menu" aria-labelledby="js-care-top-navigation-language-dropdown"> <li role="menuitem"><a data-wa-link="" href="en" class="js-care-top-navigation-language js-care-top-navigation-language-en care-top-navigation__menu-link" data-test="navbar-language-en" title="English">English </a></li> <li role="menuitem"><a data-wa-link="" href="fr" class="js-care-top-navigation-language js-care-top-navigation-language-fr care-top-navigation__menu-link" data-test="navbar-language-fr" title="français">français </a></li> <li role="menuitem"><a data-wa-link="" href="it" class="js-care-top-navigation-language js-care-top-navigation-language-it care-top-navigation__menu-link" data-test="navbar-language-it" title="italiano">italiano </a></li> <li role="menuitem"><a data-wa-link="" href="de" class="js-care-top-navigation-language js-care-top-navigation-language-de care-top-navigation__menu-link" data-test="navbar-language-de" title="Deutsch">Deutsch </a></li> <li role="menuitem"><a data-wa-link="" href="es" class="js-care-top-navigation-language js-care-top-navigation-language-es care-top-navigation__menu-link" data-test="navbar-language-es" title="español">español </a></li> <li role="menuitem"><a data-wa-link="" href="pt" class="js-care-top-navigation-language js-care-top-navigation-language-pt care-top-navigation__menu-link" data-test="navbar-language-pt" title="português">português </a></li> <li role="menuitem"><a data-wa-link="" href="nl" class="js-care-top-navigation-language js-care-top-navigation-language-nl care-top-navigation__menu-link" data-test="navbar-language-nl" title="Nederlands">Nederlands </a></li> </ul> </li> <li data-test="About Us"><a data-wa-link="" href="https://link.goto.com/aboutus" title="About Us" target="_blank">About Us </a></li> <li data-test="Terms of Service"><a data-wa-link="" href="https://link.goto.com/tos" title="Terms of Service" target="_blank">Terms of Service </a></li> <li data-test="Privacy Policy"><a data-wa-link="" href="https://link.goto.com/privacy-policy" title="Privacy Policy" target="_blank">Privacy Policy </a></li> <li data-test="Trademark"><a data-wa-link="" href="https://link.goto.com/trademark" title="Trademark" target="_blank">Trademark </a></li> <li data-test="Browse Products" tabindex="0" class="footer-more-products"><span>Browse Products</span></li> </ul> </div> <div class="footer__legal footer__right-side"> <ul data-test="legal-links-right"> <li><span class="footer-copyright">Copyright © 2024 GoTo Group, Inc. All rights reserved</span></li> </ul> </div> <section data-section="care-product-selector" class="lmi-product-selector" style="display: none;"> <div class="prod-containers"> <div class="prod-column-list"> <div class="prod-column-inner"> <div class="prod-column"> <h3 class="column-title" data-test="Collaboration Products">Collaboration Products</h3> <div class="download-article"> <div class="download-article-header footer__products"> <a data-wa-link="" href="https://www.goto.com/connect"> <span data-test="footer-icon-GoTo Connect" class="product-logo goto_connect_v2"></span> <h3 data-test="footer-marketing-GoTo Connect">GoTo Connect</h3> </a> </div> </div> <div class="download-article"> <div class="download-article-header footer__products"> <a data-wa-link="" href="https://www.goto.com/meeting"> <span data-test="footer-icon-GoTo Meeting" class="product-logo goto_meeting_v2"></span> <h3 data-test="footer-marketing-GoTo Meeting">GoTo Meeting</h3> </a> </div> </div> <div class="download-article"> <div class="download-article-header footer__products"> <a data-wa-link="" href="https://www.goto.com/webinar"> <span data-test="footer-icon-GoTo Webinar" class="product-logo goto_webinar_v2"></span> <h3 data-test="footer-marketing-GoTo Webinar">GoTo Webinar</h3> </a> </div> </div> <div class="download-article"> <div class="download-article-header footer__products"> <a data-wa-link="" href="https://www.goto.com/training"> <span data-test="footer-icon-GoTo Training" class="product-logo goto_training_v2"></span> <h3 data-test="footer-marketing-GoTo Training">GoTo Training</h3> </a> </div> </div> <div class="download-article"> <div class="download-article-header footer__products"> <a data-wa-link="" href="https://www.join.me"> <span data-test="footer-icon-join.me" class="product-logo joinme"></span> <h3 data-test="footer-marketing-join.me">join.me</h3> </a> </div> </div> <div class="download-article"> <div class="download-article-header footer__products"> <a data-wa-link="" href="https://grasshopper.com"> <span data-test="footer-icon-Grasshopper" class="product-logo grasshopper"></span> <h3 data-test="footer-marketing-Grasshopper">Grasshopper</h3> </a> </div> </div> <div class="download-article"> <div class="download-article-header footer__products"> <a data-wa-link="" href="https://www.goto.com/openvoice"> <span data-test="footer-icon-OpenVoice" class="product-logo openvoice"></span> <h3 data-test="footer-marketing-OpenVoice">OpenVoice</h3> </a> </div> </div> </div> <div class="prod-column"> <h3 class="column-title" data-test="Remote Solutions Products">Remote Solutions Products</h3> <div class="download-article"> <div class="download-article-header footer__products"> <a data-wa-link="" href="https://www.goto.com/it-management/resolve"> <span data-test="footer-icon-GoTo Resolve" class="product-logo goto_resolve_v2"></span> <h3 data-test="footer-marketing-GoTo Resolve">GoTo Resolve</h3> </a> </div> </div> <div class="download-article"> <div class="download-article-header footer__products"> <a data-wa-link="" href="https://www.logmeinrescue.com"> <span data-test="footer-icon-Rescue" class="product-logo rescue"></span> <h3 data-test="footer-marketing-Rescue">Rescue</h3> </a> </div> </div> <div class="download-article"> <div class="download-article-header footer__products"> <a data-wa-link="" href="https://get.gotoassist.com"> <span data-test="footer-icon-GoToAssist" class="product-logo gotoassist_remote_support_v5"></span> <h3 data-test="footer-marketing-GoToAssist">GoToAssist</h3> </a> </div> </div> </div> <div class="prod-column"> <h3 class="column-title" data-test="Access Products">Access Products</h3> <div class="download-article"> <div class="download-article-header footer__products"> <a data-wa-link="" href="https://www.logmein.com/pro"> <span data-test="footer-icon-Pro" class="product-logo pro"></span> <h3 data-test="footer-marketing-Pro">Pro</h3> </a> </div> </div> <div class="download-article"> <div class="download-article-header footer__products"> <a data-wa-link="" href="https://www.logmein.com/central"> <span data-test="footer-icon-Central" class="product-logo central"></span> <h3 data-test="footer-marketing-Central">Central</h3> </a> </div> </div> <div class="download-article"> <div class="download-article-header footer__products"> <a data-wa-link="" href="https://get.gotomypc.com"> <span data-test="footer-icon-GoToMyPC" class="product-logo gotomypc"></span> <h3 data-test="footer-marketing-GoToMyPC">GoToMyPC</h3> </a> </div> </div> </div> </div> </div> </div> </section> <div class="care-boldaiw2c2c"> </div> <div class="care-bold-webform"> </div> <div class="clearBoth"></div> </div> </div> </footer> </div> <script type="text/javascript" src="https://assets.cdngetgo.com/resource/assets/scripts/care/care-vendors.min.76fda3bff1a649a7ab7fb53f9f92b046.gz.js" id="care-vendors-js"></script> <script type="text/javascript" src="https://assets.cdngetgo.com/resource/assets/scripts/care/stand-alone-scripts/care-modified-auth.b176cafd234c16110926a5cf2c704bdd.gz.js"></script> <script type="text/javascript" src="https://assets.cdngetgo.com/resource/assets/scripts/care/stand-alone-scripts/care-avatar-timestamp.7e95842acf000add15b32ced4bad9fd5.gz.js"></script> <script type="text/javascript" defer src="https://www.google.com/recaptcha/api.js?render=6Ld1RuIUAAAAAM2u6LHAAG29vsnyhPRwzsZ6Ofej"></script> <script type="text/javascript" src="https://assets.cdngetgo.com/resource/assets/scripts/care/main.min.66630592263d293ed852740297198569.gz.js" id="mainjs"></script>  <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-TJ3FRGN" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>  <script type="text/javascript"> if (window.location.href.indexOf('grasshopper') !== -1) { setTimeout(function() { var logoLink = document.querySelectorAll('.navbar-header > a'); if (logoLink) { logoLink[0].href = logoLink[0].href.replace('support.grasshopper', 'support.logmeininc'); } }, 300); } </script>  <script type='text/javascript'> // Copied from: https://feedback.goto.com/SIE/?Q_ZID=ZN_5iKJXT3guDEhTbo // The tempQSIConfig.hostedJSLocation, tempQSIConfig.baseURL and tempQSIConfig,surveyTakingBaseURL had to be updated to the vanity URL we have (function() { if (typeof window.QSI === 'undefined') { window.QSI = {}; } var tempQSIConfig = { "hostedJSLocation": "https://feedback.goto.com/dxjsmodule/", "baseURL": "https://feedback.goto.com", "surveyTakingBaseURL": "https://feedback.goto.com/spoke/all/jam", "zoneId": "ZN_5iKJXT3guDEhTbo" }; // If QSI.config is defined in snippet, merge with QSIConfig from orchestrator-handler. if (typeof window.QSI.config !== 'undefined' && typeof window.QSI.config === 'object') { // This merges the user defined QSI.config with the handler defined QSIConfig // If both objects have a property with the same name, // then the second object property overwrites the first. for (var attrname in tempQSIConfig) { window.QSI.config[attrname] = tempQSIConfig[attrname]; } } else { window.QSI.config = tempQSIConfig; } window.QSI.shouldStripQueryParamsInQLoc = false; })(); /*@preserve ***Version 1.95.0*** */ /*@license * Copyright 2002 - 2018 Qualtrics, LLC. * CONFIDENTIAL. All rights reserved. * * Notice: All code, text, concepts, and other information herein (collectively, the * "Materials") are the sole property of Qualtrics, LLC, except to the extent * otherwise indicated. The Materials are proprietary to Qualtrics and are protected * under all applicable laws, including copyright, patent (as applicable), trade * secret, and contract law. Disclosure or reproduction of any Materials is strictly * prohibited without the express prior written consent of an authorized signatory * of Qualtrics. For disclosure requests, please contact notice@qualtrics.com. */ try { !function(e){function n(n){for(var o,i,r=n[0],a=n[1],d=0,c=[];d<r.length;d++)i=r[d],t[i]&&c.push(t[i][0]),t[i]=0;for(o in a)Object.prototype.hasOwnProperty.call(a,o)&&(e[o]=a[o]);for(l&&l(n);c.length;)c.shift()()}var o={},t={8:0};function i(e){var n=window.QSI.__webpack_get_script_src__,o=function(e){return r.p+""+({}[e]||e)+"."+{0:"9ece40d47183cca84807",1:"0c5a57685cec0137b83a",2:"6ffcce0cff157014eb16",3:"c3832123733861718f46",4:"92206561c132c65d22c3",5:"e58d3814b1bb0ddd8e0d",6:"6c000ddd97f4205d609e",7:"cff97ca457c7bcbf778b",9:"7149c14b5e24ae51aaa7",10:"6eaba489da52b40a6206",11:"6b568d7ff6740a7a9a05",12:"ab92b717dec244c92313",13:"fe05a76201781909096c",14:"9074cb4953feb9cf8382",15:"66b94dd0826c7c58e69d",16:"717e25616f303e8a7656",17:"5036d7c5888a4cf2ab57",18:"c0f99e4f52d16b09ec6b",19:"8784a95a1596fe00df96",20:"95c02d7e73a19fafdb37",21:"5be388c41a221b38e804",22:"7c4e3de94218b77f1a16"}[e]+".chunk.js?Q_CLIENTVERSION=1.95.0&Q_CLIENTTYPE=web"}(e);return n&&n(e,r.p,o)||o}function r(n){if(o[n])return o[n].exports;var t=o[n]={i:n,l:!1,exports:{}};return e[n].call(t.exports,t,t.exports,r),t.l=!0,t.exports}r.e=function(e){var n=[],o=t[e];if(0!==o)if(o)n.push(o[2]);else{var a=new Promise((function(n,i){o=t[e]=[n,i]}));n.push(o[2]=a);var d,c=document.createElement("script");c.charset="utf-8",c.timeout=120,r.nc&&c.setAttribute("nonce",r.nc),c.src=i(e);var l=new Error;d=function(n){c.onerror=c.onload=null,clearTimeout(u);var o=t[e];if(0!==o){if(o){var i=n&&("load"===n.type?"missing":n.type),r=n&&n.target&&n.target.src;l.message="Loading chunk "+e+" failed.\n("+i+": "+r+")",l.type=i,l.request=r,o[1](l)}t[e]=void 0}};var u=setTimeout((function(){d({type:"timeout",target:c})}),12e4);c.onerror=c.onload=d,document.head.appendChild(c)}return Promise.all(n)},r.m=e,r.c=o,r.d=function(e,n,o){r.o(e,n)||Object.defineProperty(e,n,{enumerable:!0,get:o})},r.r=function(e){"undefined"!=typeof Symbol&&Symbol.toStringTag&&Object.defineProperty(e,Symbol.toStringTag,{value:"Module"}),Object.defineProperty(e,"__esModule",{value:!0})},r.t=function(e,n){if(1&n&&(e=r(e)),8&n)return e;if(4&n&&"object"==typeof e&&e&&e.__esModule)return e;var o=Object.create(null);if(r.r(o),Object.defineProperty(o,"default",{enumerable:!0,value:e}),2&n&&"string"!=typeof e)for(var t in e)r.d(o,t,function(n){return e[n]}.bind(null,t));return o},r.n=function(e){var n=e&&e.__esModule?function(){return e.default}:function(){return e};return r.d(n,"a",n),n},r.o=function(e,n){return Object.prototype.hasOwnProperty.call(e,n)},r.p="",r.oe=function(e){throw console.error(e),e};var a=window["WAFQualtricsWebpackJsonP-cloud-1.95.0"]=window["WAFQualtricsWebpackJsonP-cloud-1.95.0"]||[],d=a.push.bind(a);a.push=n,a=a.slice();for(var c=0;c<a.length;c++)n(a[c]);var l=d;r(r.s=1)}([function(e,n,o){"use strict";o.d(n,"a",(function(){return i}));var t=function(){return(t=Object.assign||function(e){for(var n,o=1,t=arguments.length;o<t;o++)for(var i in n=arguments[o])Object.prototype.hasOwnProperty.call(n,i)&&(e[i]=n[i]);return e}).apply(this,arguments)};var i=function(){var e,n=window.QSI,i=window.QSI;if(void 0!==i.Request){var r=i.config.interceptId||i.config.zoneId||i.config.targetingId||i.global.ID,a=i.global.legacyId,d={isEditing:i.config.editing,newId:r,oldId:a,sameIdLoaded:r===a,closelyLoaded:!1,debug:i.config.debug};i.dbg&&i.dbg.c?i.dbg.c("Multiple zone detected with info "+JSON.stringify(d)):(d.closelyLoaded=!0,i.closelyLoadedMultiZoneInfo=JSON.stringify(d))}var c,l=window.QSI=t(t({},n),{reg:n.reg||{},ed:n.ed||{},reqID:n.reqID||{},Request:n.Request||{},overrides:n.overrides||{},shouldStripQueryParamsInQLoc:!!n.shouldStripQueryParamsInQLoc,config:t({zoneId:"",brandId:""},n.config),global:t(t({reqIDsDetected:(null===(e=n.global)||void 0===e?void 0:e.reqIDsDetected)||new Set,currentZIndex:2e9,intercepts:{},eventTrackers:[],featureFlags:{},enableJSSanitization:!1,latencySamplePercentage:.02,alreadyFetchedJSModules:[],maxCookieSize:null},n.global),{isHostedJS:function(){return!1},clientType:"web",clientVersion:"1.95.0",hostedJSLocation:n.config.hostedJSLocation||n.config.clientBaseURL,legacyId:n.config.interceptId||n.config.zoneId||n.config.targetingId||n.global.ID}),isFullDbgInitialized:!1,baseURL:"",LoadingState:n.LoadingState||[],PendingQueue:n.PendingQueue||[],debugConfig:n.debugConfig||{},getBaseURLFromConfigAndOverrides:function(){var e="";if(l.overrides.baseURL)e=l.overrides.baseURL;else if(l.config.baseURL)e=l.config.baseURL;else if(e="siteintercept.qualtrics.com",l.config.brandId){if(!l.config.zoneId)throw"You must specify a zoneId";e=l.config.zoneId.replace("_","").toLowerCase()+"-"+l.config.brandId.toLowerCase()+"."+e}return 0===e.indexOf("https://")?e=e.substring(8):0===e.indexOf("http://")?e=e.substring(7):0===e.indexOf("//")&&(e=e.substring(2)),"https://"+e},initFullDbg:function(){l.isFullDbgInitialized=!0},getClientVersionQueryString:function(){var e={Q_CLIENTVERSION:l.global.clientVersion||"unknown",Q_CLIENTTYPE:l.global.clientType||"unknown"};return void 0!==l.clientTypeVariant&&(e.Q_CLIENTTYPE+=l.clientTypeVariant),l.generateQueryString(e)},generateQueryString:function(e){var n=[];for(var o in e)if(Object.prototype.hasOwnProperty.call(e,o)){var t=o;e[o]&&(t+="="+encodeURIComponent(e[o])),n.push(t)}return n.join("&")}});if(!l.global.legacyId)throw"You must specify a zoneId or zoneId and interceptId";return l.global.reqIDsDetected.add(l.global.legacyId),l.global.baseURL=l.getBaseURLFromConfigAndOverrides(),l.global.isHostedJS()&&(l.global.enableJSSanitization=void 0===l.config.enableJSSanitization||!!l.config.enableJSSanitization),l.baseURL=l.baseURL||l.overrides.siBaseURL||l.global.baseURL+"/WRSiteInterceptEngine/",l.global.hostedJSLocation=l.overrides.hostedJSLocation||l.global.hostedJSLocation,c=l.global.hostedJSLocation,o.p=c,window.QSI.__webpack_get_script_src__=function(e,n,o){return o+"&Q_BRANDID="+encodeURIComponent(window.QSI.config.brandId||window.QSI.global.brandID||window.location.host)},l}()},function(e,n,o){e.exports=o(2)},function(e,n,o){"use strict";o.r(n);var t=o(0);function i(){var e;window.QSI_TESTING_MODE||(document.currentScript&&(e=document.currentScript.src),o.e(12).then(o.bind(null,64)).then((function(n){(0,n.initialize)(e)})))}"function"!=typeof window.Promise||"function"!=typeof window.IntersectionObserver||"function"!=typeof window.fetch?function(e,n){var o=e+":"+t.a.global.clientVersion;if(-1===t.a.global.alreadyFetchedJSModules.indexOf(o)){var i=document.createElement("script");i.src=window.QSI.global.hostedJSLocation+e+"Module.js?";var r=[];r.push(t.a.getClientVersionQueryString()),(-1!==window.location.href.indexOf("Q_DEBUG")||t.a.config.debug)&&r.push("Q_DEBUG=true"),i.src+=r.join("&"),i.defer=!0,i.addEventListener("load",(function(){try{if(!0===window.QSI.wrongModuleVersionRequested)return void n("Script: "+e+" failed to load because an unavailable version was requested.");t.a.global.alreadyFetchedJSModules.push(o),n()}catch(e){void 0!==window.QSI&&window.QSI.dbg&&window.QSI.dbg.e&&window.QSI.dbg.e(e)}}),!1),i.addEventListener("error",(function(){try{n("Script: "+e+" failed to load.")}catch(e){void 0!==window.QSI&&window.QSI.dbg&&window.QSI.dbg.e&&window.QSI.dbg.e(e)}})),document.body.appendChild(i)}else n()}("Polyfills",(function(e){e||i()})):i()}]); } catch(e) { if (typeof QSI !== 'undefined' && QSI.dbg && QSI.dbg.e) { QSI.dbg.e(e); } } </script>   <div id="consent_blackbar"></div> <div id="teconsent" &text=true></div>  </body> </html>

CINXE.COM

Contact Customer Support - Grasshopper Support