Patient Financial Resource | Regional Medical Center

<!DOCTYPE html> <html class="no-js is-ie" lang="en-us"> <head> <meta http-equiv="X-UA-Compatible" content="IE=edge"/>  <meta name="viewport" content="initial-scale=1.0, width=device-width" /> <meta charset="utf-8"/>   <script defer data-strict-csp data-skip-css="false" src="https://cdn-prod.securiti.ai/consent/cookie-consent-sdk-loader-strict-csp.js" data-tenant-uuid="c2a0cde4-f9d5-4dd6-ba6d-3afc6437e4bc" data-domain-uuid="3db368fc-cc18-4307-a72d-f9976d38106d" data-backend-url="https://app.securiti.ai"> </script> <script type="text/javascript" src="https://cdn-prod.securiti.ai/consent/auto_blocking/c2a0cde4-f9d5-4dd6-ba6d-3afc6437e4bc/3db368fc-cc18-4307-a72d-f9976d38106d.js"></script> <script> var hcaGlobalTimeZones = [ { currentUtcOffset: -18000000, dstAbbr: "EDT", abbr: "EST", localeString: "America/New_York" }, { currentUtcOffset: -21600000, dstAbbr: "CDT", abbr: "CST", localeString: "America/Chicago" }, { currentUtcOffset: -25200000, dstAbbr: "MDT", abbr: "MST", localeString: "America/Denver" }, { currentUtcOffset: -28800000, dstAbbr: "PDT", abbr: "PST", localeString: "America/Los_Angeles" }, { currentUtcOffset: -32400000, dstAbbr: "ADT", abbr: "AST", localeString: "America/Anchorage" }, { currentUtcOffset: -36000000, dstAbbr: "HDT", abbr: "HST", localeString: "Pacific/Honolulu" } ]; </script> <meta name="robots" content="index, follow"> <title>Patient Financial Resource | Regional Medical Center</title> <link rel="canonical" href="https://regionalmedicalsanjose.com/patient-financial/about"/> <meta name="twitter:card" content="summary" /> <meta name="twitter:site" content="@Regional Medical Center - Twitter" /> <meta property="og:title" content="Patient Financial Resource"/> <meta property="og:type" content="Website"/> <meta property="og:url" content="https://regionalmedicalsanjose.com/patient-financial/about"/> <meta property="og:image" content="https://regionalmedicalsanjose.com/contentAsset/raw-data/a18c93cd-b126-4cf7-b29d-91e07f3d2519/fullColorLogo"/> <meta property="og:site_name" content="Regional Medical Center of San Jose"/> <meta property="og:description" content=""/> <script type="application/ld+json"> { "@context": "https://schema.org" , "@type": "Hospital" , "address": { "@type": "PostalAddress" , "addressLocality": "San Jose" , "addressRegion": "CA" , "postalCode": "95116" , "streetAddress": "225 North Jackson Ave " } , "image": "https://regionalmedicalsanjose.com" , "description": "" , "name": "Regional Medical Center of San Jose" , "sameAs": "https://www.facebook.com/RegionalMedicalSanJose" , "telephone": "(408) 259-5000" , "faxNumber": "(408) 729-2884" , "logo": "https://regionalmedicalsanjose.com/dA/a18c93cdb1/fullColorLogo/RMC-logo-color.png" , "url": "https://regionalmedicalsanjose.com" , "contactPoint" : [ { "@type" : "ContactPoint", "telephone" : "+1pricing-estimate~Regional Medical Center of San Jose~888-253-1108 customer-service~Regional Medical Center of San Jose~800-307-7135", "contactType" : "billing support" } ] } </script> <script type="application/ld+json"> {"mainEntity":[{"@type":"Question","name":"What is pricing transparency?","acceptedAnswer":{"@type":"Answer","text":"\"Pricing transparency\" is the term used to describe initiatives in the healthcare industry designed to provide meaningful pricing information to consumers. The healthcare industry is often complex and difficult for patients to navigate. Our hospital is committed to presenting pricing estimates for common services through this website in an accessible manner to promote better understanding, while also providing useful information about financial assistance available, definitions of key terminology, and key financial policies."}},{"@type":"Question","name":"How do I obtain a patient estimate?","acceptedAnswer":{"@type":"Answer","text":"You can obtain an estimate online using our Patient Payment Estimator online tool, which will ask you for a few pieces of important information, such as if you have health insurance and the services you are considering, in order to produce an estimate just for you. If you prefer to speak with someone to obtain an estimate, please call us at 888-253-1108 to speak with one of our specialists who will be happy to assist."}},{"@type":"Question","name":"What services are included in my estimate?","acceptedAnswer":{"@type":"Answer","text":"If you are viewing estimates provided on this website, the pricing includes estimated room and board (for inpatients), supplies, nursing care, equipment use, medications administered during your service, nutritional services, and any services handled by the staff of the hospital within the walls of the hospital. It does not include services listed in the following FAQ."}},{"@type":"Question","name":"What services are excluded in my estimate?","acceptedAnswer":{"@type":"Answer","text":"Your personal physician or other physicians providing you with services related to your hospital stay or visit will bill you separately. This can include fees related to specialists, anesthesiologists, pathologists and radiologists. Independent laboratory and radiology services will also bill you separately for reading and interpreting EKGs, X-rays, EEGs and lab work."}},{"@type":"Question","name":"What does \"uninsured\" mean?","acceptedAnswer":{"@type":"Answer","text":"It means a patient does not have insurance coverage for hospital services by a third party like Medicare, Medicaid, Workers Compensation or another insurance company. Other common terms used when referring to uninsured patients are self pay and private pay."}},{"@type":"Question","name":"What information do I need to have available to obtain an estimate?","acceptedAnswer":{"@type":"Answer","text":"It is a good idea to contact your physician's office to get the best description possible of the services that you need. Then, if you have insurance, contact your insurance company and make sure that the services required are covered services under your specific plan. If they are not covered, then you would be considered uninsured for these services.Please try to have the following information on hand so that you can obtain the best estimate:Description of services needed - We will need to know as much information as possible about the specific services needed as described by your physician.Type of services needed - We need to know if you will be admitted to the hospital as an inpatient overnight, or if you are expected to be treated on an outpatient basis.Physician/Specialist Name - For example, if you are having surgery, we will want to know the surgeon's name.If you have insurance, we will also need:Your insurance card - Please have your card available so that if needed, you can provide the following information: name of insurance company, type of policy (e.g. HMO, PPO, POS, Indemnity), policy holder's name, group name and number, policy number, insurance company phone number.Policy holder's personal information - It is possible that the insurance company will want us to verify the Social Security Number and date of birth of the person who is named as the primary insurance policy holder."}},{"@type":"Question","name":"Can I get an exact pricing quote?","acceptedAnswer":{"@type":"Answer","text":"Unfortunately, we are not able to provide an exact pricing quote pre-service. We will do our best to provide you with a pricing range based on our hospital's historical pricing for comparable services. Price quotes are not guaranteed since the services used to compute the quote can vary from services you actually receive due to treatment decisions, unforeseen complications, additional tests or services ordered by your physician and variation in the clinical needs of each patient."}},{"@type":"Question","name":"What is expected of patients in terms of payment?","acceptedAnswer":{"@type":"Answer","text":"Similar to your visits to your physician's office, we request payment at time of service. If you have insurance or other coverage, you will be asked to pay your copayment, coinsurance and/or deductible upon arrival at the hospital, or in advance when you are pre-registered to make the process smoother for you on the day of service. After your insurance company pays us, we will send you information about any amount you may still owe.If you are uninsured, we request payment at time of service (or will work with you to arrange monthly payments) for the estimated price of your services. If, after your services are received, any additional payment is due, we will send you information about any amount you may still owe. If you receive emergency care and cannot pay for your services, with your cooperation, our financial counselors will evaluate whether you qualify for local and state programs, including county assistance and Medicaid, or our Financial Assistance Policy.We accept major credit cards, checks, money orders and cash."}},{"@type":"Question","name":"Do you have a financial assistance policy or charity policy?","acceptedAnswer":{"@type":"Answer","text":"We provide free hospital care for patients that have received non-elective care, who do not meet qualifications for Medicaid, and whose income is less than 200% of the Federal Poverty Level (in most cases). In order to qualify for this free care, you must complete a Financial Assistance Application and provide some documents to support your income. For patients with balances greater than $1,500, and whose documented income is in-between 201 and 400 percent of the Federal Poverty Level, we have an expanded Financial Assistance Policy that may reduce the amount you owe. Our full Financial Assistance Policy is outlined here. For patients who do not meet the charity criteria and will be expected to pay for services out of pocket, we offer a discount similar to managed care. All uninsured patients (excluding those receiving cosmetic procedures and certain \"package\" procedures) will be given an uninsured discount."}},{"@type":"Question","name":"How does the insurance billing process work?","acceptedAnswer":{"@type":"Answer","text":"If you are insured, a claim will be sent to your insurance company. After they receive the claim, the insurance company may contact you for additional information. Please respond to your insurance company's questions as quickly as possible so their payment is not delayed. It usually takes 30-45 days for your insurance company to pay your claim. After they pay us, we will provide you with information about any amount you may owe that you did not already pay. Please keep in mind that your policy is a binding agreement between you and your insurance company. If you did not follow your insurance plan's terms, they may not pay for all or part of your care."}},{"@type":"Question","name":"What do I do if I need more information?","acceptedAnswer":{"@type":"Answer","text":"Because it is our goal to provide patients with useful information, we feel it is our responsibility to share more with you about some of the complications involved in determining patient financial responsibility. Providing you with an estimate of your potential costs is an imperfect process and although we would like to guarantee our pricing estimates, it would be inappropriate to do so as there are many reasons the patient payment may be more or less than what we initially estimate. All estimates are based on information provided to us by a prospective patient. We cannot predict or estimate for changes in treatment decisions, unforeseen complications, and additional tests or procedures ordered by a physician, among other variables. If you have a question please call our customer representatives at 888-253-1108."}}],"@type":"FAQPage","@context":"https://schema.org/"} </script> <script> window.dataLayer = window.dataLayer || []; dataLayer.push({ 'Analytics ID' : 'UA-60997798-20' ,'Division' : 'Far West' ,'Group' : 'National' ,'Market' : 'San Jose' ,'City' : 'San Jose' ,'State' : 'CA' ,'Line of Business' : 'Hospital Operations' ,'Facility COID' : 'NA' ,'Facility Name' : 'NA' ,'Site Type' : 'Market Site' ,'Domain' : 'regionalmedicalsanjose.com' ,'Site Section' : 'Patients/Patients & Visitors' ,'Marketing Specialty' : 'n/a' ,'Service Line Content' : 'NA' ,'HCA Platform' : 'dotcms' }); </script> <script> var hcaAnalyticsContext = { "facility_group": "National", "facility_division": "Far West", "facility_market": "San Jose", "facility_city": "San Jose", "facility_state": "CA", "line_of_business": "Hospital Operations", "site_type": "Market Site", "marketing_specialty": "n/a", "test_page_version": "n/a", "facility_coid": "NA", "facility_name": "NA", "logged_in": false, "domain": "regionalmedicalsanjose.com", "site_search_term": "n/a", "site_search_category": "n/a", "page_type": "Patients/Patients & Visitors", "service_line_content": "NA", "health_library_content": "n/a", "job_search_term": "n/a", "job_search_category": "n/a", "job_id": "n/a", "job_title": "n/a", "job_schedule": "n/a", "job_facility_name": "n/a", "job_city": "n/a", "job_state": "n/a", "job_division": "n/a", "job_zip": "n/a", "job_education": "n/a", "job_class": "n/a", "job_updated": "n/a", "hca_platform": "dotcms" }; 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We provide a host of technologically-advanced services including <a href=\"/specialties/cardiology/\">cardiovascular care<\/a>, <a href=\"/specialties/neurological-care\">neurological care<\/a>, <a href=\"/specialties/orthopedic-care\">orthopedic care<\/a> and general surgery.<\/p>","orgLevel":"Facility","title":"Regional Medical Center of San Jose","taleoFacilityId":"08385","type":"[Hospital]","division":"Far West","hcaLineOfBusiness":"Hospital Operations","mhoEnabled":"true","default":"[Yes]","programName":"","financialServiceNumber":"pricing-estimate~Regional Medical Center of San Jose~888-253-1108\ncustomer-service~Regional Medical Center of San Jose~800-307-7135","marketingSpecialty":"n/a","primaryGradient":"#0074B8","id":"97a91930-65f4-41ca-a421-5f974a8338ba","state":"CA","fax":"(408) 729-2884","lat":"37.362568","group":"American","zip":"95116","ctaButton":"","image":"/contentAsset/raw-data/97a91930-65f4-41ca-a421-5f974a8338ba/image","hours":"","lng":"-121.849745","address2":"","urlTitle":"","contactEmail":"","address1":"225 North Jackson Ave","secondaryCtaButton":"","coid":"08385","rsid":"","erFeed":"https://hcafeeds.medcity.net/rss/er/fwd_rss_feed.xml`Regional Medical Center","accessPoint":"regional-medical-center-of-san-jose","legalChargeMaster":{"legalChargeMasterDisclaimer":{"identifier":"b1127969-45cf-437d-be7e-1cd43d9abaab","title":"DISCLAIMER A - DEFAULT","disclaimerContent":"<p>The attached machine-readable file contains certain charge and rate information for items and services that may be offered by Regional Medical Center of San Jose (including any additional hospital campus(es) and off-site emergency department(s) listed in the file). 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class="header-search-results hidden"> <span class="recent-search-title"><strong>Recent Searches</strong></span> <ul class="recent-searches"></ul> </div> </div> </div> </form> <button class="emergency-alerts__button emergency-alerts__button--desktop cdp-globalNav-Cta"> <span class="icon-attention emergency-alerts__icon emergency-alerts__icon--red cdp-globalNav-Cta" aria-hidden="true"></span> Alerts <span class="emergency-alerts__badge cdp-globalNav-Cta">1</span> </button> <div class="emergency-alerts-content emergency-alerts-content--desktop collapsed"> <div class="emergency-alerts-content__header"> <span class="emergency-alerts__title">Alerts</span> <span class="emergency-alerts__badge emergency-alerts__badge--inverse">1</span> <a href="#" class="emergency-alerts-dismiss cdp-globalNav-Cta">Dismiss alerts</a> </div> <hr /> <ul class="emergency-alerts-content__items"> <li class="emergency-alerts-content__item" data-id="4e9b45cb-6e88-4fbf-81bf-00e066ce8092" data-title="County of Santa Clara and HCA Healthcare reach agreement for County to pursue acquisition of Regional Medical" data-type="local"> <div class="emergency-alerts-content__item-icon emergency-alerts-content__item-icon--bg-other"> <i class="icon-sl-alert-1 emergency-alerts__icon emergency-alerts__icon--other" aria-hidden="true"></i> </div> <div class="emergency-alerts-content__item-details"> <p class="emergency-alerts__title">County of Santa Clara and HCA Healthcare reach agreement for County to pursue acquisition of Regional Medical</p> <p class="emergency-alerts__description">The County of Santa Clara and HCA Healthcare have tentatively agreed on the County鈥檚 acquisition of Regional Medical Center (RMC). This move would enable the County to integrate RMC with the Santa Clara Valley Healthcare system operated by the County.</p> <div class="emergency-alerts-content__links"> <a class="emergency-alert__link" data-analytics='{"feature": "ea", "name": "linkClick"}' href="https://regionalmedicalsanjose.com/about/newsroom/santa-clara-county-and-hca-healthcare-reach-agreement-to-acquire-regional-medical">Read more</a> </div> </div> </li> </ul> </div> </div> </div> </div> </header> <nav id="main-nav" class="main-nav" role="navigation" aria-label="main nav bar" data-celebrus="cdp-globalNav"> <div class="mobile-cta-links"> <div class="cta-item-count-one cta-item"> <a class='cdp-globalNav-Cta'href='/locations/' data-analytics='{"feature": "nava", "name": "ctaClick"}'><i class='icon-location cdp-globalNav-Cta' aria-hidden='true'></i><span>Directions</span></a> </div> </div> <div class="container-fluid"> <ul class="nav navbar-nav"> <li class="dropdown"> <a href="/home"class=cdp-globalNav>Home</a> 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Read our ER disclaimer" data-analytics='{"feature": "erWait", "name": "linkClick"}'>Average ER Wait Time</a> </span> </div> </div> <div class="col-sm-6"> <div class="er-nav-loc-wrapper" data-ertitle="Regional Medical Center"> <div class="er-nav-loc-info"> <span class="er-nav-loc">Regional Medica...</span> <div class="wait-time"> <span class="time-display"></span> <span class="loading">Loading</span> <div class="time-box"> <span class="time"></span> <span class="mins">mins</span> </div> </div> <span class="published"> as of <span class="pubtime">...</span> today </span> </div> </div> </div> <div class="col-sm-3"> <div class="er-nav-cta"> <a href="/locations/?directions=Regional Medical Center of San Jose" class="er-directions-link" data-title="Regional Medical Center of San Jose" data-analytics='{"feature": "erWait", "name": "linkClick"}'>Get Directions <i class='icon-angle-right' aria-hidden='true'></i></a> </div> </div> </div> </div> </div> </section> <button class="emergency-alerts__button emergency-alerts__button--mobile cdp-globalNav-Cta"> <span class="icon-attention emergency-alerts__icon emergency-alerts__icon--red cdp-globalNav-Cta" aria-hidden="true"></span> Alerts <span class="emergency-alerts__badge emergency-alerts__badge--float cdp-globalNav-Cta">1</span> <span class="icon-down-open emergency-alerts__arrow emergency-alerts__arrow--float cdp-globalNav-Cta" aria-hidden="true"></span> </button> <div class="emergency-alerts-content emergency-alerts-content--mobile collapsed"> <div class="emergency-alerts-content__header"> <span class="emergency-alerts__title">Alerts</span> <span class="emergency-alerts__badge emergency-alerts__badge--inverse">1</span> <a href="#" class="emergency-alerts-dismiss cdp-globalNav-Cta">Dismiss alerts</a> </div> <hr /> <ul class="emergency-alerts-content__items"> <li class="emergency-alerts-content__item" data-id="4e9b45cb-6e88-4fbf-81bf-00e066ce8092" data-title="County of Santa Clara and HCA Healthcare reach agreement for County to pursue acquisition of Regional Medical" data-type="local"> <div class="emergency-alerts-content__item-icon emergency-alerts-content__item-icon--bg-other"> <i class="icon-sl-alert-1 emergency-alerts__icon emergency-alerts__icon--other" aria-hidden="true"></i> </div> <div class="emergency-alerts-content__item-details"> <p class="emergency-alerts__title">County of Santa Clara and HCA Healthcare reach agreement for County to pursue acquisition of Regional Medical</p> <p class="emergency-alerts__description">The County of Santa Clara and HCA Healthcare have tentatively agreed on the County鈥檚 acquisition of Regional Medical Center (RMC). This move would enable the County to integrate RMC with the Santa Clara Valley Healthcare system operated by the County.</p> <div class="emergency-alerts-content__links"> <a class="emergency-alert__link" data-analytics='{"feature": "ea", "name": "linkClick"}' href="https://regionalmedicalsanjose.com/about/newsroom/santa-clara-county-and-hca-healthcare-reach-agreement-to-acquire-regional-medical">Read more</a> </div> </div> </li> </ul> </div> </div> <div id="page" class="patient-financial-app clearfix"> <div id="featured-wrap"> <div id="featured" class="patient-financial-banner" style="background-image: url('//core.secure.ehc.com/src/apps/patient-financial/v1/assets/images/patient-financial-banner-about.jpg')"> <div class="patient-financial-overlay bg-primary"></div> <div class="container patient-financial-banner-text-wrapper"> <div class="row"> <div class="patient-financial-banner-text col-sm-6"> <span class="patient-financial-banner-title">Find out about hospital service price estimates</span> </div> </div> </div> </div> </div> <div id="content-wrap" class="clearfix"> <div class="row"> <section id="content-main"> <article id="content-main-body"> <div class="row"> <div class="col-sm-4 "> <aside role="complementary"> <div id="sub-navigation-menu"> <div class="field-icon"> <i class="icon icon-sort-desc-custom"></i> <i class="icon icon-angle-down"></i> <select class="form-control" onchange="openPage(this);"> <option value="--">Sub Menu</option> <option value="/patient-financial/about">Pricing FAQs</option> <option value="/patient-financial/insurance-decision">Pricing Estimates & Information</option> <option value="/patient-financial/contact">Contact Us</option> <option value="/myhealthone/bill-pay.dot">Pay My Bill</option> <option value="/patient-financial/insurance-decision">Patient Payment Estimator</option> <option value="/about/legal/pricing-transparency-cms-required-file-of-standard-charges.dot">CMS Standard Charges</option> <option value="/patient-financial/charity-policy">Financial Assistance</option> <option value="/patient-financial/medicaid-coverage">Medicaid Coverage</option> <option value="/patient-financial/help-pay-my-bill">Help Paying Your Bill</option> </select> </div> <div class="card"> <ul class="lvl2 card-nav"> <li class="heading active"> <a href="/patient-financial">Patient Financial Resource</a> </li> <li> <a href="/patient-financial/about">Pricing FAQs</a> <hr aria-hidden="true" /> </li> <li> <a href="/patient-financial/insurance-decision">Pricing Estimates & Information</a> <hr aria-hidden="true" /> </li> <li> <a href="/patient-financial/contact">Contact Us</a> <hr aria-hidden="true" /> </li> <li> <a href="/myhealthone/bill-pay.dot">Pay My Bill</a> <hr aria-hidden="true" /> </li> <li> <a href="/patient-financial/insurance-decision">Patient Payment Estimator</a> <hr aria-hidden="true" /> </li> <li> <a href="/about/legal/pricing-transparency-cms-required-file-of-standard-charges.dot">CMS Standard Charges</a> <hr aria-hidden="true" /> </li> <li> <a href="/patient-financial/charity-policy">Financial Assistance</a> <hr aria-hidden="true" /> </li> <li> <a href="/patient-financial/medicaid-coverage">Medicaid Coverage</a> <hr aria-hidden="true" /> </li> <li> <a href="/patient-financial/help-pay-my-bill">Help Paying Your Bill</a> <hr aria-hidden="true" /> </li> </ul> </div> </div> </aside> </div> <div class="col-sm-8 "> <div class="row"> <div class="form-group col-sm-3"> <label for="language">Select Language</label> <select id="language" class="form-control" name="language"> <option value="en">English</option> <option value="es">Espa帽ol</option> <option value="vi">Ti岷縩g Vi峄噒</option> </select> </div> </div> <h1>About Our Pricing Commitment</h1> <p>We know today, especially when so many are uninsured or underinsured, it is important for you to have healthcare pricing information. We are committed to making this information available so you can better anticipate and understand financial responsibilities to make informed healthcare decisions.</p> <p>Because we know that healthcare is complex and that a general listing of prices for our common procedures will not meet everyone's needs, we have established a team you can contact directly through our toll-free number <a href="tel:888-253-1108" data-analytics='{"feature": "pfa", "name": "clickToCall"}'>888-253-1108</a> for a prospective service quote. Our goal is to make this important information easy to access and personal to you. We believe this is one more way we are leading the way in better patient service.</p> <div class="panel-group" id="accordion" role="tablist" aria-multiselectable="true"> <div class="panel panel-default panel-active"> <div class="panel-heading" role="tab" id="heading1"> <h3 class="panel-title"> <a data-toggle="collapse" data-parent="#accordion" href="#collapse1" aria-expanded="true" aria-controls="collapse1" class="" data-analytics='{"feature": "pfa", "name": "faqToggle"}'> <span>What is pricing transparency?</span> <i class="icon-plus-sign-2 pull-right"></i> </a> </h3> </div> <div id="collapse1" class="panel-collapse collapse in" role="tabpanel" aria-labelledby="heading1"> <div class="panel-body"> <p>"Pricing transparency" is the term used to describe initiatives in the healthcare industry designed to provide meaningful pricing information to consumers. The healthcare industry is often complex and difficult for patients to navigate. Our hospital is committed to presenting pricing estimates for common services through this website in an accessible manner to promote better understanding, while also providing useful information about financial assistance available, definitions of key terminology, and key financial policies.</p> </div> </div> </div> <div class="panel panel-default "> <div class="panel-heading" role="tab" id="heading2"> <h3 class="panel-title"> <a data-toggle="collapse" data-parent="#accordion" href="#collapse2" aria-expanded="true" aria-controls="collapse2" class="collapsed" data-analytics='{"feature": "pfa", "name": "faqToggle"}'> <span>How do I obtain a patient estimate?</span> <i class="icon-plus-sign-2 pull-right"></i> </a> </h3> </div> <div id="collapse2" class="panel-collapse collapse " role="tabpanel" aria-labelledby="heading2"> <div class="panel-body"> <p>You can obtain an estimate online using our <a class="pf-ppe-link" href="https://www.patientpaymentestimator.com?facility=AFA73C5C-73C1-461D-9BE6-C1D39AF55B62" data-analytics='{"feature": "pfa", "name": "paymentEstimatorClick"}'>Patient Payment Estimator online tool</a>, which will ask you for a few pieces of important information, such as if you have health insurance and the services you are considering, in order to produce an estimate just for you. If you prefer to speak with someone to obtain an estimate, please call us at <a href='tel:888-253-1108' data-analytics='{"feature": "pfa","name": "clickToCall"}'>888-253-1108</a> to speak with one of our specialists who will be happy to assist.</p> </div> </div> </div> <div class="panel panel-default "> <div class="panel-heading" role="tab" id="heading3"> <h3 class="panel-title"> <a data-toggle="collapse" data-parent="#accordion" href="#collapse3" aria-expanded="true" aria-controls="collapse3" class="collapsed" data-analytics='{"feature": "pfa", "name": "faqToggle"}'> <span>What services are included in my estimate?</span> <i class="icon-plus-sign-2 pull-right"></i> </a> </h3> </div> <div id="collapse3" class="panel-collapse collapse " role="tabpanel" aria-labelledby="heading3"> <div class="panel-body"> <p>If you are viewing estimates provided on this website, the pricing includes estimated room and board (for inpatients), supplies, nursing care, equipment use, medications administered during your service, nutritional services, and any services handled by the staff of the hospital within the walls of the hospital. It does not include services listed in the following FAQ.</p> </div> </div> </div> <div class="panel panel-default "> <div class="panel-heading" role="tab" id="heading4"> <h3 class="panel-title"> <a data-toggle="collapse" data-parent="#accordion" href="#collapse4" aria-expanded="true" aria-controls="collapse4" class="collapsed" data-analytics='{"feature": "pfa", "name": "faqToggle"}'> <span>What services are excluded in my estimate?</span> <i class="icon-plus-sign-2 pull-right"></i> </a> </h3> </div> <div id="collapse4" class="panel-collapse collapse " role="tabpanel" aria-labelledby="heading4"> <div class="panel-body"> <p>Your personal physician or other physicians providing you with services related to your hospital stay or visit will bill you separately. This can include fees related to specialists, anesthesiologists, pathologists and radiologists.</p> <p>Independent laboratory and radiology services will also bill you separately for reading and interpreting EKGs, X-rays, EEGs and lab work.</p> </div> </div> </div> <div class="panel panel-default "> <div class="panel-heading" role="tab" id="heading5"> <h3 class="panel-title"> <a data-toggle="collapse" data-parent="#accordion" href="#collapse5" aria-expanded="true" aria-controls="collapse5" class="collapsed" data-analytics='{"feature": "pfa", "name": "faqToggle"}'> <span>What does "uninsured" mean?</span> <i class="icon-plus-sign-2 pull-right"></i> </a> </h3> </div> <div id="collapse5" class="panel-collapse collapse " role="tabpanel" aria-labelledby="heading5"> <div class="panel-body"> <p>It means a patient does not have insurance coverage for hospital services by a third party like Medicare, Medicaid, Workers Compensation or another insurance company. Other common terms used when referring to uninsured patients are self pay and private pay.</p> </div> </div> </div> <div class="panel panel-default "> <div class="panel-heading" role="tab" id="heading6"> <h3 class="panel-title"> <a data-toggle="collapse" data-parent="#accordion" href="#collapse6" aria-expanded="true" aria-controls="collapse6" class="collapsed" data-analytics='{"feature": "pfa", "name": "faqToggle"}'> <span>What information do I need to have available to obtain an estimate?</span> <i class="icon-plus-sign-2 pull-right"></i> </a> </h3> </div> <div id="collapse6" class="panel-collapse collapse " role="tabpanel" aria-labelledby="heading6"> <div class="panel-body"> <p>It is a good idea to contact your physician's office to get the best description possible of the services that you need. Then, if you have insurance, contact your insurance company and make sure that the services required are covered services under your specific plan. If they are not covered, then you would be considered uninsured for these services.</p><p>Please try to have the following information on hand so that you can obtain the best estimate:</p><ul><li>Description of services needed - We will need to know as much information as possible about the specific services needed as described by your physician.</li><li>Type of services needed - We need to know if you will be admitted to the hospital as an inpatient overnight, or if you are expected to be treated on an outpatient basis.</li><li>Physician/Specialist Name - For example, if you are having surgery, we will want to know the surgeon's name.</li><li>If you have insurance, we will also need:<ul><li>Your insurance card - Please have your card available so that if needed, you can provide the following information: name of insurance company, type of policy (e.g. HMO, PPO, POS, Indemnity), policy holder's name, group name and number, policy number, insurance company phone number.</li><li>Policy holder's personal information - It is possible that the insurance company will want us to verify the Social Security Number and date of birth of the person who is named as the primary insurance policy holder.</li></ul></li></ul> </div> </div> </div> <div class="panel panel-default "> <div class="panel-heading" role="tab" id="heading7"> <h3 class="panel-title"> <a data-toggle="collapse" data-parent="#accordion" href="#collapse7" aria-expanded="true" aria-controls="collapse7" class="collapsed" data-analytics='{"feature": "pfa", "name": "faqToggle"}'> <span>Can I get an exact pricing quote?</span> <i class="icon-plus-sign-2 pull-right"></i> </a> </h3> </div> <div id="collapse7" class="panel-collapse collapse " role="tabpanel" aria-labelledby="heading7"> <div class="panel-body"> <p>Unfortunately, we are not able to provide an exact pricing quote pre-service. We will do our best to provide you with a pricing range based on our hospital's historical pricing for comparable services. Price quotes are not guaranteed since the services used to compute the quote can vary from services you actually receive due to treatment decisions, unforeseen complications, additional tests or services ordered by your physician and variation in the clinical needs of each patient.</p> </div> </div> </div> <div class="panel panel-default "> <div class="panel-heading" role="tab" id="heading8"> <h3 class="panel-title"> <a data-toggle="collapse" data-parent="#accordion" href="#collapse8" aria-expanded="true" aria-controls="collapse8" class="collapsed" data-analytics='{"feature": "pfa", "name": "faqToggle"}'> <span>What is expected of patients in terms of payment?</span> <i class="icon-plus-sign-2 pull-right"></i> </a> </h3> </div> <div id="collapse8" class="panel-collapse collapse " role="tabpanel" aria-labelledby="heading8"> <div class="panel-body"> <p>Similar to your visits to your physician's office, we request payment at time of service. If you have insurance or other coverage, you will be asked to pay your copayment, coinsurance and/or deductible upon arrival at the hospital, or in advance when you are pre-registered to make the process smoother for you on the day of service. After your insurance company pays us, we will send you information about any amount you may still owe.</p><p>If you are uninsured, we request payment at time of service (or will work with you to arrange monthly payments) for the estimated price of your services. If, after your services are received, any additional payment is due, we will send you information about any amount you may still owe. If you receive emergency care and cannot pay for your services, with your cooperation, our financial counselors will evaluate whether you qualify for local and state programs, including county assistance and Medicaid, or our Financial Assistance Policy.</p><p>We accept major credit cards, checks, money orders and cash.</p> </div> </div> </div> <div class="panel panel-default "> <div class="panel-heading" role="tab" id="heading9"> <h3 class="panel-title"> <a data-toggle="collapse" data-parent="#accordion" href="#collapse9" aria-expanded="true" aria-controls="collapse9" class="collapsed" data-analytics='{"feature": "pfa", "name": "faqToggle"}'> <span>Do you have a financial assistance policy or charity policy?</span> <i class="icon-plus-sign-2 pull-right"></i> </a> </h3> </div> <div id="collapse9" class="panel-collapse collapse " role="tabpanel" aria-labelledby="heading9"> <div class="panel-body"> <p>We provide free hospital care for patients that have received non-elective care, who do not meet qualifications for Medicaid, and whose income is less than 200% of the Federal Poverty Level (in most cases). In order to qualify for this free care, you must complete a Financial Assistance Application and provide some documents to support your income. For patients with balances greater than $1,500, and whose documented income is in-between 201 and 400 percent of the Federal Poverty Level, we have an expanded Financial Assistance Policy that may reduce the amount you owe. <a href="/patient-financial/charity-policy" data-analytics='{"feature": "pfa","name": "linkClick"}'>Our full Financial Assistance Policy is outlined here</a>. For patients who do not meet the charity criteria and will be expected to pay for services out of pocket, we offer a discount similar to managed care. All uninsured patients (excluding those receiving cosmetic procedures and certain "package" procedures) will be given an uninsured discount.</p> </div> </div> </div> <div class="panel panel-default "> <div class="panel-heading" role="tab" id="heading10"> <h3 class="panel-title"> <a data-toggle="collapse" data-parent="#accordion" href="#collapse10" aria-expanded="true" aria-controls="collapse10" class="collapsed" data-analytics='{"feature": "pfa", "name": "faqToggle"}'> <span>How does the insurance billing process work?</span> <i class="icon-plus-sign-2 pull-right"></i> </a> </h3> </div> <div id="collapse10" class="panel-collapse collapse " role="tabpanel" aria-labelledby="heading10"> <div class="panel-body"> <p>If you are insured, a claim will be sent to your insurance company. After they receive the claim, the insurance company may contact you for additional information. Please respond to your insurance company's questions as quickly as possible so their payment is not delayed. It usually takes 30-45 days for your insurance company to pay your claim. After they pay us, we will provide you with information about any amount you may owe that you did not already pay. Please keep in mind that your policy is a binding agreement between you and your insurance company. If you did not follow your insurance plan's terms, they may not pay for all or part of your care.</p> </div> </div> </div> <div class="panel panel-default "> <div class="panel-heading" role="tab" id="heading11"> <h3 class="panel-title"> <a data-toggle="collapse" data-parent="#accordion" href="#collapse11" aria-expanded="true" aria-controls="collapse11" class="collapsed" data-analytics='{"feature": "pfa", "name": "faqToggle"}'> <span>What do I do if I need more information?</span> <i class="icon-plus-sign-2 pull-right"></i> </a> </h3> </div> <div id="collapse11" class="panel-collapse collapse " role="tabpanel" aria-labelledby="heading11"> <div class="panel-body"> <p>Because it is our goal to provide patients with useful information, we feel it is our responsibility to share more with you about some of the complications involved in determining patient financial responsibility. Providing you with an estimate of your potential costs is an imperfect process and although we would like to guarantee our pricing estimates, it would be inappropriate to do so as there are many reasons the patient payment may be more or less than what we initially estimate. All estimates are based on information provided to us by a prospective patient. We cannot predict or estimate for changes in treatment decisions, unforeseen complications, and additional tests or procedures ordered by a physician, among other variables. If you have a question please call our customer representatives at <a href='tel:888-253-1108' data-analytics='{"feature": "pfa", "name": "clickToCall"}'>888-253-1108</a>.</p> </div> </div> </div> </div> </div> </div> </article> </section> </div> </div> <div class="patient-financial-disclaimer"> <div class="container"> <div class="disclaimer-inner"> <p>Regional Medical Center of San Jose makes no guarantees regarding the accuracy of the pricing information provided herein. The pricing information provided by this website is strictly an estimate of prices, and Regional Medical Center of San Jose cannot guarantee the accuracy of any estimates. All estimates are based on information provided by a prospective patient and do not include, among other things, any unforeseen complications, additional tests or procedures, and non-hospital related charges, any of which may increase the ultimate pricing for the services provided. Any prospective patient should understand that a final bill for services rendered at Regional Medical Center of San Jose may differ substantially from the information provided by this website, and Regional Medical Center of San Jose shall not be liable for any inaccuracies.</p> </div> <a href="#" class="disclaimer-toggle" data-analytics='{"feature": "pfa", "name": "linkClick"}'> <span>Read More</span> <i class="icon-plus-circled"></i> </a> </div> </div> </div> <div id="footer-wrap" class="clearfix"> <footer role="contentinfo"> <section class="site-info style-4"> <div class="container"> <div class="row footer-divider hidden-xs"> <div class="col-sm-3 footer-info"> <img src='/contentAsset/raw-data/a18c93cd-b126-4cf7-b29d-91e07f3d2519/fullColorLogo' alt='Regional Medical Center of San Jose'> <p> Regional Medical Center of San Jose<br/> 225 North Jackson Ave<br/>San Jose, CA 95116 </p> <p> Telephone: <a href="tel:4082595000" data-analytics='{"feature": "nava", "name": "clickToCall"}'>(408) 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"core.secure.ehc.com" : "core.ehc.com"; er_feed_url += "/src/widgets/er-wait-times/pages/er-wait-service-controller.dot?feed_title="+division_feed; json_request = new XDomainRequest(); json_request.open("GET",er_feed_url); } else if (window.XMLHttpRequest) { // modern browsers supported IE11+, Chrome, Firefox, Safari json_request = new XMLHttpRequest(); json_request.open("GET",er_feed_url,true); } else { json_request = new ActiveXObject("Microsoft.XMLHTTP"); er_feed_url = location.protocol+"//"; er_feed_url += (location.protocol.indexOf("https") > -1) ? "core.secure.ehc.com" : "core.ehc.com"; er_feed_url += "/src/widgets/er-wait-times/pages/er-wait-service-controller.dot?feed_title="+division_feed; json_request = new XDomainRequest(); json_request.open("GET",er_feed_url); } json_request.onload = function() { var JSON = $.parseJSON(json_request.responseText); if (JSON == null || typeof (JSON) == 'undefined') { JSON = $.parseJSON(data.firstChild.textContent); } getFeedSuccess(JSON,er_feed_map); } json_request.send(); json_request.onerror = function () { er_feed_map.status = "fail"; }; } function getFeedSuccess(data,er_feed_map) { var items = data.rss.channel.item; if (items.length > 0) { $(items).each(function() { // Add all variables from feed into JS array var feed_result = []; er_feed_map.status = "success"; feed_result.feed_info = er_feed_map.feed_info; feed_result.facility = this.title; feed_result.pub_date = this.pubDate; feed_result.er_time = this.description; feed_result.pub_date_formatted = false; er_feed_results.push(feed_result); }); er_feeds_processed = er_feeds_processed + 1; setupFacilitiesForWidgets(); } else { er_feed_map.status = "fail"; } } function setupFacilitiesForWidgets() { // Only run this function once all facilities are returned if(er_feeds_processed == total_er_feeds) { // For each widget, we'll need to find the facilities for those widgets in the cached feeds $(er_widget_data).each(function() { var current_widget_data = this; // For each facility specified in the widget var results = []; $(current_widget_data.facilities).each(function() { var er_facility = this; er_facility = $.trim(er_facility); // For each er_feed_result for(i = 0; i < er_feed_results.length; i++) { // Find a match for the widget's specified facility in the feed results if(er_feed_results[i].facility == er_facility) { // Add 00: to beginning and strip off Mins var time = er_feed_results[i].er_time; if(time.indexOf("Coming Soon") == -1) { time = time.replace("Mins","").replace(" ",""); if(current_widget_data.include_hours == "true") { // Add hours if (time.length == 1) { time = "0" + time; } time = "00:" + time; } } else { time = "Coming Soon"; } er_feed_results[i].er_time = time; // Setup the date based on the publication date set var already_formatted = er_feed_results[i].pub_date_formatted; if (already_formatted != true) { var pub_date_org = er_feed_results[i].pub_date; pub_date_org = pub_date_org.replace(/ -0700/,""); //.replace(/AM/," am").replace(/PM/," pm"); // Check for and save any timezone info // - all feeds are standard format with last 3 characters as timezone var timezone = pub_date_org.substring(pub_date_org.length - 3, pub_date_org.length); pub_date_org = pub_date_org.substring(0,pub_date_org.length - 4); // includes removing the space // Date formats are different for different feeds var old_date_format = er_feed_results[i].feed_info.date_format; var new_date_format = current_widget_data.pub_date_format; var new_time_format = current_widget_data.pub_time_format; var pub_date = moment(pub_date_org,old_date_format).format(new_date_format); pub_time = moment(pub_date_org,old_date_format).format(new_time_format); // For customizing based on area var new_header_date_format = current_widget_data.pub_date_format_header; var new_header_time_format = current_widget_data.pub_time_format_header; var pub_date_header = moment(pub_date_org,old_date_format).format(new_header_date_format); var pub_time_header = moment(pub_date_org,old_date_format).format(new_header_time_format); // Add timezone back to date pub_time = pub_time + " " + timezone; er_feed_results[i].pub_date = pub_date; er_feed_results[i].pub_time = pub_time; er_feed_results[i].pub_date_formatted = true; er_feed_results[i].pub_date_header = pub_date_header; er_feed_results[i].pub_time_header = pub_time_header; } results.push(er_feed_results[i]); break; // Need to use 'for loop' so can break before end if match if found (can't use $.each) } } }); // Calculate columns var columns = current_widget_data.columns; if (columns == undefined || columns == "") { columns = 1; } columns = parseInt(columns); // Round down, keep a column count so that if we're on the last column, keep going if((results.length/columns) % 1 >= 0.5) { var items_per_column = Math.floor(results.length / columns) + 1; } else { var items_per_column = Math.floor(results.length / columns); } // Print results in the er-wait div var counter = 0; var column_count = 0; var feed_html = ""; var er_wait_container = $(".ehc-er-wait"); for(e = 0; e < er_wait_container.length; e++) { if(current_widget_data.facilities.length > 2) { var options = $(".ehc-er-facility-select"); // Add in column logic $(results).each(function() { // Add results to the DOM var this_er_time = parseInt(this.er_time); var er_wait_time_class = "wait-time"; if (this_er_time > 60) { er_wait_time_class += " high"; } else if (this_er_time > 30) { er_wait_time_class += " med"; } else { er_wait_time_class += " low"; } //If wait time is 1 min, change "mins" to "min" or "Minutes" to "Minute" if (this_er_time == 1) { var minsOrMinutes = $(er_wait_container[e]).find('[data-ertitle="'+this.facility+'"] .wait-time .mins').html(); if (minsOrMinutes == "mins") { $(er_wait_container[e]).find('[data-ertitle="'+this.facility+'"] .wait-time .mins').html("min"); } else if (minsOrMinutes == "Minutes") { $(er_wait_container[e]).find('[data-ertitle="'+this.facility+'"] .wait-time .mins').html("Minute"); } } $(er_wait_container[e]).find('[data-ertitle="'+this.facility+'"] .wait-time').attr('class',er_wait_time_class); $(er_wait_container[e]).find('[data-ertitle="'+this.facility+'"] .wait-time .time').html(this.er_time); $(er_wait_container[e]).find('[data-ertitle="'+this.facility+'"] a[data-wait-time]').attr("data-wait-time",this.er_time.replace(/\s/g,"")); $(er_wait_container[e]).find('[data-ertitle="'+this.facility+'"] .published .pubdate').html(this.pub_date); $(er_wait_container[e]).find('[data-ertitle="'+this.facility+'"] .published .pubtime').html(this.pub_time); }); $(er_wait_container[e]).removeClass("feed-loading"); } else { // Add in column logic $(results).each(function() { // Logic for creating columns (ul) if(counter == 0) { column_count = column_count + 1; } else if (counter % items_per_column == 0 && column_count != columns) { column_count = column_count + 1; } var this_er_time = parseInt(this.er_time); var er_wait_time_class = "wait-time"; if (this_er_time > 60) { er_wait_time_class += " high"; } else if (this_er_time > 30) { er_wait_time_class += " med"; } else { er_wait_time_class += " low"; } //If wait time is 1 min, change "mins" to "min" if (this_er_time == 1) { var minsOrMinutes = $(er_wait_container[e]).find('[data-ertitle="'+this.facility+'"] .wait-time .mins').html(); if (minsOrMinutes == "mins") { $(er_wait_container[e]).find('[data-ertitle="'+this.facility+'"] .wait-time .mins').html("min"); } else if (minsOrMinutes == "Minutes") { $(er_wait_container[e]).find('[data-ertitle="'+this.facility+'"] .wait-time .mins').html("Minute"); } } // console.log("Current facility "+this.facility); // Add results to the DOM $(er_wait_container[e]).find('[data-ertitle="'+this.facility+'"] .wait-time').attr('class',er_wait_time_class); $(er_wait_container[e]).find('[data-ertitle="'+this.facility+'"] .wait-time .time').html(this.er_time); $(er_wait_container[e]).find('[data-ertitle="'+this.facility+'"] a[data-wait-time]').attr("data-wait-time",this.er_time.replace(/\s/g,"")); // $(er_wait_container[e]).find('.feed.published .pubtime').html(feed_pub_time); if($(er_wait_container[e]).attr("id") == "header-wait-times") { $(er_wait_container[e]).find('[data-ertitle="'+this.facility+'"] .published .pubdate').html(this.pub_date_header); $(er_wait_container[e]).find('[data-ertitle="'+this.facility+'"] .published .pubtime').html(this.pub_time_header); } else { $(er_wait_container[e]).find('[data-ertitle="'+this.facility+'"] .published .pubdate').html(this.pub_date); $(er_wait_container[e]).find('[data-ertitle="'+this.facility+'"] .published .pubtime').html(this.pub_time); } $(er_wait_container[e]).removeClass("feed-loading"); // $(er_wait_container[e]).find('[data-ertitle="'+this.facility+'"] .published .pubdate').html(this.pub_date); // $(er_wait_container[e]).find('[data-ertitle="'+this.facility+'"] .published .pubtime').html(this.pub_time); }); } } }); // Hide the loading bar $('.ehc-er-loading').hide(); // TRIGGER EVENT ONCE THE ER WAITS HAVE LOADED // TRIGGER EVENT ONCE THE ER WAITS HAVE LOADED if (document.createEvent) { var event = document.createEvent('Event'); // Define that the event name is 'build'. event.initEvent('er_wait_loaded', true, true); document.dispatchEvent(event); } else { document.fireEvent("er_wait_loaded"); } // set a continuos loop, check for the latest ER Wait Time every 5 minutes if (er_wait_time_loaded === false){ window.setInterval(function(){ update_er_wait_times() }, 300000); } er_wait_time_loaded = true; // this is for changing image in background if less than 480 $(window).resize(function() { var browserWidth = $(window).outerWidth(); if (browserWidth < 640) { $(".map-wrap img").attr("src","//core.ehc.com/src/apps/stacks/er-wait-time/v1/svg-map-mobile.jpg"); } else { $(".map-wrap img").attr("src","//core.ehc.com/src/apps/stacks/er-wait-time/v1/svg-map.jpg"); } }).resize(); } } function update_er_wait_times() { // reset counters er_feeds_processed = 0; er_feed_results.length = 0; $(er_feeds).each(function() { getFeed(this); }); } </script> <script type="text/javascript" src="//core.secure.ehc.com/templates/header/includes/er-navigator/v1/assets/er-navigator-analytics.min.js"></script> <script type="text/javascript" src="//core.secure.ehc.com/templates/header/includes/er-navigator/v1/assets/er-navigator-v1.min.js"></script>  <script type="text/javascript" src="//core.secure.ehc.com/templates/header/includes/emergency-alerts/v2/assets/emergency-alerts.min.js?v=11222024151154"></script> <script type="text/javascript" src="//core.secure.ehc.com/templates/header/includes/emergency-alerts/v2/assets/emergency-alerts-analytics.min.js?v=11222024151154"></script> <script> // masonry containers var msnry_containers = document.querySelectorAll('.tab-pane.masonry-tab div.row[data-masonry="true"]'); for (var i=0; msnry_containers.length > i; i++) { var msnry = new Masonry( msnry_containers[i], { itemSelector: '.masonry' }); msnry.layout(); } </script> <input type="hidden" id="gap-facility-title" value="Regional Medical Center of San Jose"/> <script type="text/javascript" src="//core.secure.ehc.com/design/lib/analytics/assets/feature-checker.min.js?v=11222024151154"></script> </body> </html>

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