Brandwatch Status

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starter"> <div class="masthead-container basic"> <div class="masthead has-logo"> <div class="logo-container"> <a href="https://www.brandwatch.com"><img alt="Page logo" src="//dka575ofm4ao0.cloudfront.net/pages-transactional_logos/retina/28352/status-page-logo.png" /></a> </div> <div class="updates-dropdown-container" data-js-hook="updates-dropdown-container"> <a href="#" data-js-hook="show-updates-dropdown" id="show-updates-dropdown" class="show-updates-dropdown" aria-label="Subscribe to updates" aria-expanded="false" aria-haspopup="dialog" role="button"> </a>  <div class="updates-dropdown" data-js-hook="updates-dropdown" id="updates-dropdown" style="display:none"> <div class="updates-dropdown-nav nav-items-7" role="tablist" aria-label="Subscribe to updates"> <a href="#updates-dropdown-email" aria-controls="updates-dropdown-email" aria-label="Subscribe via email" role="tab" aria-selected="true" id="updates-dropdown-email-btn"> <span class="icon-container email"> </a> <a href="#updates-dropdown-sms" aria-controls="updates-dropdown-sms" aria-label="Subscribe via SMS" role="tab" id="updates-dropdown-sms-btn"> <span class="icon-container sms"> </a> <a href="#updates-dropdown-slack" aria-controls="updates-dropdown-slack" aria-label="Subscribe via slack" role="tab" id="updates-dropdown-slack-btn"> <span class="icon-container slack"> </a> <a href="#updates-dropdown-webhook" aria-controls="updates-dropdown-webhook" aria-label="Subscribe via webhook" role="tab" id="updates-dropdown-webhook-btn"> <span class="icon-container webhook"> </a> <a href="#updates-dropdown-support" aria-controls="updates-dropdown-support" aria-label="Contact support" role="tab" id="updates-dropdown-support-btn"> <span class="icon-container support"> </a> <a href="#updates-dropdown-atom" aria-controls="updates-dropdown-atom" aria-label="Subscribe via RSS" role="tab" id="updates-dropdown-atom-btn"> <span class="icon-container rss"> </a> <button data-js-hook="updates-dropdown-close" aria-label="Close subscribe form" id="updates-dropdown-close-btn"> x </button> </div> <div class="updates-dropdown-sections-container"> <div class="updates-dropdown-section email" id="updates-dropdown-email" style="display:none" role="tabpanel" aria-labelledby="updates-dropdown-email-btn"> <div class="directions"> Get email notifications whenever Brandwatch <strong>creates</strong>, <strong>updates</strong> or <strong>resolves</strong> an incident. </div> <form id="subscribe-form-email" action="/subscriptions/new-email" accept-charset="UTF-8" data-remote="true" method="post"> <input type="hidden" name="email_otp_verify_flow" id="email_otp_verify_flow" value="false" autocomplete="off" />  <label for="email">Email address:</label> <input name="email" id="email" type="text" class="full-width" data-js-hook="email-notification-field" autocomplete="email"> <input name="email_otp_auth_token" type='hidden' id="email-otp-token-field"> <div class="opt-container-section" id="email-otp-container", style="display:none" > <label for="email-otp">Enter OTP:</label> <input name="otp" id="email-otp" type="text" value="" class="prepend full-width"> <p id="email-otp-timer">Resend OTP in: <span id="email-otp-countdown"></span> seconds </p> <p id="resend-email-otp"> Didn't receive the OTP? <a href="#" id="resend-email-otp-btn" >Resend OTP </a> </p> </div> <input type="hidden" name="captcha_error" id="captcha_error" value="false" autocomplete="off" /> <input type="submit" value="Subscribe via Email" class="flat-button full-width g-recaptcha" id="subscribe-btn-email" data-disabled-text="Subscribing..." data-sitekey=6LdTS8AUAAAAAOIbCKoCAP4LQku1olYGrywPTaZz data-callback="submitNewEmailSubscriber" data-error-callback="emailSubscriberCaptchaError" > <div class="terms_and_privacy_information bottom small"><div class="privacy_policy_information small">By subscribing you agree to our <a target="_blank" rel="noopener" href="https://www.brandwatch.com/legal/user-privacy-policy/">Privacy Policy</a>.</div> This site is protected by reCAPTCHA and the Google <a target="_blank" rel="noopener" href="https://policies.google.com/privacy">Privacy Policy</a> and <a target="_blank" rel="noopener" data-js-hook="captcha-terms-of-service-link" href="https://policies.google.com/terms">Terms of Service</a> apply.</div> </form> </div> <div class="updates-dropdown-section phone" id="updates-dropdown-sms" style="display:none" role="tabpanel" aria-labelledby="updates-dropdown-sms-btn"> <div class="directions"> Get text message notifications whenever Brandwatch <strong>creates</strong> or <strong>resolves</strong> an incident. </div> <form id="subscribe-form-sms" action="/subscriptions/new-sms" accept-charset="UTF-8" data-remote="true" method="post"> <input type="hidden" name="otp_verify_flow" id="otp_verify_flow" value="false" autocomplete="off" /> <input type="hidden" name="subscriber_code" id="subscriber_code" value="" autocomplete="off" /> <div class="control-group"> <div class="controls externalities-sms-container">  <label for="phone-country">Country code:</label> <div id="phone-number-country-code" class="phone-country-wrapper" data-otp-enabled="false"> <select name="phone_country" id="phone-country" data-js-hook="phone-country" class="phone-country"><option value="af" data-otp-enabled="false" >Afghanistan (+93)</option> <option value="al" data-otp-enabled="false" >Albania (+355)</option> <option value="dz" data-otp-enabled="false" >Algeria (+213)</option> <option value="as" data-otp-enabled="false" >American Samoa (+1)</option> <option value="ad" data-otp-enabled="false" >Andorra (+376)</option> <option value="ao" data-otp-enabled="false" >Angola (+244)</option> <option value="ai" data-otp-enabled="false" >Anguilla (+1)</option> <option value="ag" data-otp-enabled="false" >Antigua and Barbuda (+1)</option> <option value="ar" data-otp-enabled="false" >Argentina (+54)</option> <option value="am" data-otp-enabled="false" >Armenia (+374)</option> <option value="aw" data-otp-enabled="false" >Aruba (+297)</option> <option value="au" data-otp-enabled="false" >Australia/Cocos/Christmas Island (+61)</option> <option value="at" data-otp-enabled="false" >Austria (+43)</option> <option value="az" data-otp-enabled="false" >Azerbaijan (+994)</option> <option value="bs" data-otp-enabled="false" >Bahamas (+1)</option> <option value="bh" data-otp-enabled="false" >Bahrain (+973)</option> <option value="bd" data-otp-enabled="false" >Bangladesh (+880)</option> <option value="bb" data-otp-enabled="false" >Barbados (+1)</option> <option value="by" data-otp-enabled="false" >Belarus (+375)</option> <option value="be" data-otp-enabled="false" >Belgium (+32)</option> <option value="bz" data-otp-enabled="false" >Belize (+501)</option> <option value="bj" data-otp-enabled="false" >Benin (+229)</option> <option value="bm" data-otp-enabled="false" >Bermuda (+1)</option> <option value="bo" data-otp-enabled="false" >Bolivia (+591)</option> <option value="ba" data-otp-enabled="false" >Bosnia and Herzegovina (+387)</option> <option value="bw" data-otp-enabled="false" >Botswana (+267)</option> <option value="br" data-otp-enabled="false" >Brazil (+55)</option> <option value="bn" data-otp-enabled="false" >Brunei (+673)</option> <option value="bg" data-otp-enabled="false" >Bulgaria (+359)</option> <option value="bf" data-otp-enabled="false" >Burkina Faso (+226)</option> <option value="bi" data-otp-enabled="false" >Burundi (+257)</option> <option value="kh" data-otp-enabled="false" >Cambodia (+855)</option> <option value="cm" data-otp-enabled="false" >Cameroon (+237)</option> <option value="ca" data-otp-enabled="false" >Canada (+1)</option> <option value="cv" data-otp-enabled="false" >Cape Verde (+238)</option> <option value="ky" data-otp-enabled="false" >Cayman Islands (+1)</option> <option value="cf" data-otp-enabled="false" >Central Africa (+236)</option> <option value="td" data-otp-enabled="false" >Chad (+235)</option> <option value="cl" data-otp-enabled="false" >Chile (+56)</option> <option value="cn" data-otp-enabled="false" >China (+86)</option> <option value="co" data-otp-enabled="false" >Colombia (+57)</option> <option value="km" data-otp-enabled="false" >Comoros (+269)</option> <option value="cg" data-otp-enabled="false" >Congo (+242)</option> <option value="cd" data-otp-enabled="false" >Congo, Dem Rep (+243)</option> <option value="cr" data-otp-enabled="false" >Costa Rica (+506)</option> <option value="hr" data-otp-enabled="false" >Croatia (+385)</option> <option value="cy" data-otp-enabled="false" >Cyprus (+357)</option> <option value="cz" data-otp-enabled="false" >Czech Republic (+420)</option> <option value="dk" data-otp-enabled="false" >Denmark (+45)</option> <option value="dj" data-otp-enabled="false" >Djibouti (+253)</option> <option value="dm" data-otp-enabled="false" >Dominica (+1)</option> <option value="do" data-otp-enabled="false" >Dominican Republic (+1)</option> <option value="eg" data-otp-enabled="false" >Egypt (+20)</option> <option value="sv" data-otp-enabled="false" >El Salvador (+503)</option> <option value="gq" data-otp-enabled="false" >Equatorial Guinea (+240)</option> <option value="ee" data-otp-enabled="false" >Estonia (+372)</option> <option value="et" data-otp-enabled="false" >Ethiopia (+251)</option> <option value="fo" data-otp-enabled="false" >Faroe Islands (+298)</option> <option value="fj" data-otp-enabled="false" >Fiji (+679)</option> <option value="fi" data-otp-enabled="false" >Finland/Aland Islands (+358)</option> <option value="fr" data-otp-enabled="false" >France (+33)</option> <option value="gf" data-otp-enabled="false" >French Guiana (+594)</option> <option value="pf" data-otp-enabled="false" >French Polynesia (+689)</option> <option value="ga" data-otp-enabled="false" >Gabon (+241)</option> <option value="gm" data-otp-enabled="false" >Gambia (+220)</option> <option value="ge" data-otp-enabled="false" >Georgia (+995)</option> <option value="de" data-otp-enabled="false" >Germany (+49)</option> <option value="gh" data-otp-enabled="false" >Ghana (+233)</option> <option value="gi" data-otp-enabled="false" >Gibraltar (+350)</option> <option value="gr" data-otp-enabled="false" >Greece (+30)</option> <option value="gl" data-otp-enabled="false" >Greenland (+299)</option> <option value="gd" data-otp-enabled="false" >Grenada (+1)</option> <option value="gp" data-otp-enabled="false" >Guadeloupe (+590)</option> <option value="gu" data-otp-enabled="false" >Guam (+1)</option> <option value="gt" data-otp-enabled="false" >Guatemala (+502)</option> <option value="gn" data-otp-enabled="false" >Guinea (+224)</option> <option value="gy" data-otp-enabled="false" >Guyana (+592)</option> <option value="ht" data-otp-enabled="false" >Haiti (+509)</option> <option value="hn" data-otp-enabled="false" >Honduras (+504)</option> <option value="hk" data-otp-enabled="false" >Hong Kong (+852)</option> <option value="hu" data-otp-enabled="false" >Hungary (+36)</option> <option value="is" data-otp-enabled="false" >Iceland (+354)</option> <option value="in" data-otp-enabled="false" >India (+91)</option> <option value="id" data-otp-enabled="false" >Indonesia (+62)</option> <option value="iq" data-otp-enabled="false" >Iraq (+964)</option> <option value="ie" data-otp-enabled="false" >Ireland (+353)</option> <option value="il" data-otp-enabled="false" >Israel (+972)</option> <option value="it" data-otp-enabled="false" >Italy (+39)</option> <option value="jm" data-otp-enabled="false" >Jamaica (+1)</option> <option value="jp" data-otp-enabled="false" >Japan (+81)</option> <option value="jo" data-otp-enabled="false" >Jordan (+962)</option> <option value="ke" data-otp-enabled="false" >Kenya (+254)</option> <option value="kr" data-otp-enabled="false" >Korea, Republic of (+82)</option> <option value="xk" data-otp-enabled="false" >Kosovo (+383)</option> <option value="kw" data-otp-enabled="false" >Kuwait (+965)</option> <option value="kg" data-otp-enabled="false" >Kyrgyzstan (+996)</option> <option value="la" data-otp-enabled="false" >Laos (+856)</option> <option value="lv" data-otp-enabled="false" >Latvia (+371)</option> <option value="lb" data-otp-enabled="false" >Lebanon (+961)</option> <option value="ls" data-otp-enabled="false" >Lesotho (+266)</option> <option value="lr" data-otp-enabled="false" >Liberia (+231)</option> <option value="ly" data-otp-enabled="false" >Libya (+218)</option> <option value="li" data-otp-enabled="false" >Liechtenstein (+423)</option> <option value="lt" data-otp-enabled="false" >Lithuania (+370)</option> <option value="lu" data-otp-enabled="false" >Luxembourg (+352)</option> <option value="mo" data-otp-enabled="false" >Macao (+853)</option> <option value="mk" data-otp-enabled="false" >Macedonia (+389)</option> <option value="mg" data-otp-enabled="false" >Madagascar (+261)</option> <option value="mw" data-otp-enabled="false" >Malawi (+265)</option> <option value="my" data-otp-enabled="false" >Malaysia (+60)</option> <option value="mv" data-otp-enabled="false" >Maldives (+960)</option> <option value="ml" data-otp-enabled="false" >Mali (+223)</option> <option value="mt" data-otp-enabled="false" >Malta (+356)</option> <option value="mq" data-otp-enabled="false" >Martinique (+596)</option> <option value="mr" data-otp-enabled="false" >Mauritania (+222)</option> <option value="mu" data-otp-enabled="false" >Mauritius (+230)</option> <option value="mx" data-otp-enabled="false" >Mexico (+52)</option> <option value="mc" data-otp-enabled="false" >Monaco (+377)</option> <option value="mn" data-otp-enabled="false" >Mongolia (+976)</option> <option value="me" data-otp-enabled="false" >Montenegro (+382)</option> <option value="ms" data-otp-enabled="false" >Montserrat (+1)</option> <option value="ma" data-otp-enabled="false" >Morocco/Western Sahara (+212)</option> <option value="mz" data-otp-enabled="false" >Mozambique (+258)</option> <option value="na" data-otp-enabled="false" >Namibia (+264)</option> <option value="np" data-otp-enabled="false" >Nepal (+977)</option> <option value="nl" data-otp-enabled="false" >Netherlands (+31)</option> <option value="nz" data-otp-enabled="false" >New Zealand (+64)</option> <option value="ni" data-otp-enabled="false" >Nicaragua (+505)</option> <option value="ne" data-otp-enabled="false" >Niger (+227)</option> <option value="ng" data-otp-enabled="false" >Nigeria (+234)</option> <option value="no" data-otp-enabled="false" >Norway (+47)</option> <option value="om" data-otp-enabled="false" >Oman (+968)</option> <option value="pk" data-otp-enabled="false" >Pakistan (+92)</option> <option value="ps" data-otp-enabled="false" >Palestinian Territory (+970)</option> <option value="pa" data-otp-enabled="false" >Panama (+507)</option> <option value="py" data-otp-enabled="false" >Paraguay (+595)</option> <option value="pe" data-otp-enabled="false" >Peru (+51)</option> <option value="ph" data-otp-enabled="false" >Philippines (+63)</option> <option value="pl" data-otp-enabled="false" >Poland (+48)</option> <option value="pt" data-otp-enabled="false" >Portugal (+351)</option> <option value="pr" data-otp-enabled="false" >Puerto Rico (+1)</option> <option value="qa" data-otp-enabled="false" >Qatar (+974)</option> <option value="re" data-otp-enabled="false" >Reunion/Mayotte (+262)</option> <option value="ro" data-otp-enabled="false" >Romania (+40)</option> <option value="ru" data-otp-enabled="false" >Russia/Kazakhstan (+7)</option> <option value="rw" data-otp-enabled="false" >Rwanda (+250)</option> <option value="ws" data-otp-enabled="false" >Samoa (+685)</option> <option value="sm" data-otp-enabled="false" >San Marino (+378)</option> <option value="sa" data-otp-enabled="false" >Saudi Arabia (+966)</option> <option value="sn" data-otp-enabled="false" >Senegal (+221)</option> <option value="rs" data-otp-enabled="false" >Serbia (+381)</option> <option value="sc" data-otp-enabled="false" >Seychelles (+248)</option> <option value="sl" data-otp-enabled="false" >Sierra Leone (+232)</option> <option value="sg" data-otp-enabled="false" >Singapore (+65)</option> <option value="sk" data-otp-enabled="false" >Slovakia (+421)</option> <option value="si" data-otp-enabled="false" >Slovenia (+386)</option> <option value="za" data-otp-enabled="false" >South Africa (+27)</option> <option value="es" data-otp-enabled="false" >Spain (+34)</option> <option value="lk" data-otp-enabled="false" >Sri Lanka (+94)</option> <option value="kn" data-otp-enabled="false" >St Kitts and Nevis (+1)</option> <option value="lc" data-otp-enabled="false" >St Lucia (+1)</option> <option value="vc" data-otp-enabled="false" >St Vincent Grenadines (+1)</option> <option value="sd" data-otp-enabled="false" >Sudan (+249)</option> <option value="sr" data-otp-enabled="false" >Suriname (+597)</option> <option value="sz" data-otp-enabled="false" >Swaziland (+268)</option> <option value="se" data-otp-enabled="false" >Sweden (+46)</option> <option value="ch" data-otp-enabled="false" >Switzerland (+41)</option> <option value="tw" data-otp-enabled="false" >Taiwan (+886)</option> <option value="tj" data-otp-enabled="false" >Tajikistan (+992)</option> <option value="tz" data-otp-enabled="false" >Tanzania (+255)</option> <option value="th" data-otp-enabled="false" >Thailand (+66)</option> <option value="tg" data-otp-enabled="false" >Togo (+228)</option> <option value="to" data-otp-enabled="false" >Tonga (+676)</option> <option value="tt" data-otp-enabled="false" >Trinidad and Tobago (+1)</option> <option value="tn" data-otp-enabled="false" >Tunisia (+216)</option> <option value="tr" data-otp-enabled="false" >Turkey (+90)</option> <option value="tc" data-otp-enabled="false" >Turks and Caicos Islands (+1)</option> <option value="ug" data-otp-enabled="false" >Uganda (+256)</option> <option value="ua" data-otp-enabled="false" >Ukraine (+380)</option> <option value="ae" data-otp-enabled="false" >United Arab Emirates (+971)</option> <option value="gb" data-otp-enabled="false" >United Kingdom (+44)</option> <option value="us" data-otp-enabled="false" selected>United States (+1)</option> <option value="uy" data-otp-enabled="false" >Uruguay (+598)</option> <option value="uz" data-otp-enabled="false" >Uzbekistan (+998)</option> <option value="ve" data-otp-enabled="false" >Venezuela (+58)</option> <option value="vn" data-otp-enabled="false" >Vietnam (+84)</option> <option value="vg" data-otp-enabled="false" >Virgin Islands, British (+1)</option> <option value="vi" data-otp-enabled="false" >Virgin Islands, U.S. (+1)</option> <option value="ye" data-otp-enabled="false" >Yemen (+967)</option> <option value="zm" data-otp-enabled="false" >Zambia (+260)</option> <option value="zw" data-otp-enabled="false" >Zimbabwe (+263)</option></select> </div> <label for="phone-number">Phone number:</label> <input name="phone_number" id="phone-number" type="text" class="prepend full-width" data-js-hook="sms-notification-field"> <div class="sms-atl-error" id="sms-atl-error"></div> <div class="clearfix"></div> <div class="opt-container-section" id="otp-container" style="display:none"> <a href="#" id="btn-subcriber-change-number">Change number</a> <label for="otp">Enter OTP:</label> <input name="otp" id="otp" type="text" class="prepend full-width"> <p id="timer">Resend OTP in: <span id="countdown">30</span> seconds </p> <p id="resend"> Didn't receive the OTP? <a href="#" id="resend-otp-btn" >Resend OTP </a> </p> </div> </div> </div> <input type="hidden" name="captcha_error" id="captcha_error" value="false" autocomplete="off" /> <input type="submit" value="Subscribe via Text Message" class="flat-button full-width g-recaptcha" id="subscribe-btn-sms" data-disabled-text="Subscribing..." data-sitekey=6LcH-b0UAAAAACVQtMb14LBhflMA9y0Nmu7l_W6d data-callback="submitNewSmsSubscriber" data-error-callback="smsSubscriberCaptchaError"> <div class="terms_and_privacy_information bottom small">Message and data rates may apply. By subscribing you agree to our <a target="_blank" rel="noopener" href="https://www.brandwatch.com/legal/user-privacy-policy/">Privacy Policy</a>, the Atlassian <a target="_blank" rel="noopener" href="https://www.atlassian.com/legal/product-specific-terms#statuspage-specific-terms">Terms of Service</a>, and the Atlassian <a target="_blank" rel="noopener" href="https://www.atlassian.com/legal/privacy-policy">Privacy Policy</a>. This site is protected by reCAPTCHA and the Google <a target="_blank" rel="noopener" href="https://policies.google.com/privacy">Privacy Policy</a> and <a target="_blank" rel="noopener" data-js-hook="captcha-terms-of-service-link" href="https://policies.google.com/terms">Terms of Service</a> apply.</div> </form> </div> <div class="updates-dropdown-section slack" id="updates-dropdown-slack" style="display:none" role="tabpanel" aria-labelledby="updates-dropdown-slack-btn"> <div class="directions"> Get incident updates and maintenance status messages in Slack. </div> <a value="Subscribe via Slack" class="flat-button full-width" id="subscribe-btn-slack" data-disabled-text="Subscribing..." data-revert-on-success="true" style="margin-top:.75rem" href="https://subscriptions.statuspage.io/slack_authentication/kickoff?page_code=q61jfl7vt19t">Subscribe via Slack</a> <div class="terms_and_privacy_information bottom small">By subscribing you acknowledge our <a target="_blank" rel="noopener" href="https://www.brandwatch.com/legal/user-privacy-policy/">Privacy Policy</a>. In addition, you agree to the Atlassian <a target="_blank" rel="noopener" href="https://www.atlassian.com/legal/cloud-terms-of-service">Cloud Terms of Service</a> and acknowledge Atlassian's <a target="_blank" rel="noopener" href="https://www.atlassian.com/legal/privacy-policy">Privacy Policy</a>.</div> </div> <div class="updates-dropdown-section webhook" id="updates-dropdown-webhook" style="display:none" role="tabpanel" aria-labelledby="updates-dropdown-webhook-btn"> <div class="directions"> Get webhook notifications whenever Brandwatch <strong>creates</strong> an incident, <strong>updates</strong> an incident, <strong>resolves</strong> an incident or <strong>changes</strong> a component status. </div> <form id="subscribe-form-webhook" action="/subscriptions/webhook.json" accept-charset="UTF-8" data-remote="true" method="post"> <div class="control-group"> <div class="controls"> <label for="endpoint-webhooks">Webhook URL:</label> <input type="text" name="endpoint" id="endpoint-webhooks" data-js-hook="endpoint" class="full-width" aria-describedby="url-help-block" /> <p class="help-block" id="url-help-block">The URL we should send the webhooks to</p> </div> </div> <div class="control-group"> <div class="controls"> <label for="email-webhooks">Email address:</label> <input type="text" name="email" id="email-webhooks" data-js-hook="email" class="full-width" aria-describedby="email-help-block" /> <p class="help-block" id="email-help-block">We'll send you email if your endpoint fails</p> </div> </div> <input type="hidden" name="captcha_error" id="captcha_error" value="false" autocomplete="off" /> <input type="submit" value=Subscribe To Notifications class="flat-button full-width g-recaptcha" id="subscribe-btn-webhook" data-disabled-text="Subscribing..." data-sitekey=6LcQ-b0UAAAAAJjfdwO_-ozGC-CzWDj4Pm1kJ2Ah data-callback="submitNewWebhookSubscriber" data-error-callback="webhookSubscriberCaptchaError"> <div class="terms_and_privacy_information bottom small"><div class="privacy_policy_information small">By subscribing you agree to our <a target="_blank" rel="noopener" href="https://www.brandwatch.com/legal/user-privacy-policy/">Privacy Policy</a>.</div> This site is protected by reCAPTCHA and the Google <a target="_blank" rel="noopener" href="https://policies.google.com/privacy">Privacy Policy</a> and <a target="_blank" rel="noopener" data-js-hook="captcha-terms-of-service-link" href="https://policies.google.com/terms">Terms of Service</a> apply.</div> </form> </div> <div class="updates-dropdown-section support" id="updates-dropdown-support" style="display:none" role="tabpanel" aria-labelledby="updates-dropdown-support-btn"> Visit our <a target="_blank" href="https://support.brandwatch.com/">support site</a>. </div> <div class="updates-dropdown-section atom" id="updates-dropdown-atom" role="tabpanel" aria-labelledby="updates-dropdown-atom-btn"> Get the <a href="https://status.brandwatch.com/history.atom" target="_blank">Atom Feed</a> or <a href="https://status.brandwatch.com/history.rss" target="_blank">RSS Feed</a>. </div> </div> </div> </div> <script> $(function () { const phoneNumberInput = $('#phone-number'); const errorDiv = $('#sms-atl-error') if(errorDiv.length){ function checkSelectedCountry() { const selectedCountry = $('#phone-country').val(); const isOtpEnabled = $('#phone-number-country-code').attr('data-otp-enabled') === 'true'; const form = document.getElementById('subscribe-form-sms'); form.action = '/subscriptions/new-sms'; const isOtpFlow = document.getElementById('otp_verify_flow'); document.getElementById('otp-container').style.display = "none"; if(false && selectedCountry === 'sg') { // Replace 'SG' with the actual value representing Singapore in your select tag phoneNumberInput.prop('disabled', true); errorDiv.html(`Due to new Singapore government regulations, we're currently not supporting text subscriptions in Singapore.<a href="https://community.atlassian.com/t5/Statuspage-articles/Attention-SMS-notifications-will-be-disabled-on-August-1st-2023/ba-p/2424398" target="_blank"> Learn more.</a> <br> Select another method to subscribe.`); } else { phoneNumberInput.prop('readonly', false); errorDiv.html(''); if(false){ if(isOtpEnabled){ document.getElementById('subscribe-btn-sms').value = "Send OTP"; } else { isOtpFlow.value = false; document.getElementById('subscribe-btn-sms').value = "Subscribe via Text Message"; } } } } $('#phone-country').on('change', checkSelectedCountry); checkSelectedCountry(); } }); document.addEventListener('DOMContentLoaded', function() { const dropdown = document.querySelector('#phone-number-country-code .phone-country'); if (dropdown){ const wrapperDiv = document.getElementById('phone-number-country-code'); const selectedOption = dropdown.options[dropdown.selectedIndex]; const otpEnabled = selectedOption.getAttribute('data-otp-enabled'); wrapperDiv.setAttribute('data-otp-enabled', otpEnabled); dropdown.addEventListener('change', function() { const selectedOption = dropdown.options[dropdown.selectedIndex]; const otpEnabled = selectedOption.getAttribute('data-otp-enabled'); wrapperDiv.setAttribute('data-otp-enabled', otpEnabled); }); } }); var countdownTimer; var resendBtn = document.getElementById('resend'); var timer = document.getElementById('timer'); var form = document.getElementById('subscribe-form-sms'); var RESEND_TIMER = 30; $(function() { $('#subscribe-form-sms').on('ajax:success', function(e, data, status, xhr){ const form = this; const action = form.getAttribute('action'); if (data.type === 'success' && data.otp_flow === true) { document.getElementById('subscriber_code').value = data.subscriber_code document.getElementById('otp-container').style.display = "block"; $('#phone-number').prop('readonly', true); var display = document.getElementById('countdown'); disableResend(); startTimer(RESEND_TIMER, display) document.getElementById('subscribe-btn-sms').value = "Verify OTP and Subscribe"; document.getElementById('otp_verify_flow').value = true; form.action = '/subscriptions/verify-otp'; } else if (data.type === 'success' && action.includes('verify')){ document.getElementById('otp-container').style.display = "none"; $('#phone-number').val('').prop('readonly', false); $('#otp').val(''); document.getElementById('subscribe-btn-sms').value = "Send OTP"; document.getElementById('otp_verify_flow').value = false; form.action = '/subscriptions/new-sms'; SP.currentPage.updatesDropdown.hide(); } }); $("#btn-subcriber-change-number").on('click', () => { document.getElementById('otp-container').style.display = "none"; $('#phone-number').prop('readonly', false); document.getElementById('subscribe-btn-sms').value = "Send OTP"; form.action = '/subscriptions/new-sms'; return false }) $('#resend-otp-btn').on('click', function(e) { e.preventDefault(); let phoneNumber = $('#phone-number').val(); let countryCode = $('.phone-country').val(); $.ajax({ type: 'POST', url: "/subscriptions/new-sms", data: { phone_number: phoneNumber, phone_country: countryCode, type: 'resend' }, }).done(function(data) { var messageOptions = (data.type !== undefined && data.type !== null) ? { cssClass: data.type } : {}; HRB.utils.notify(data.text, messageOptions); var display = document.getElementById('countdown'); disableResend(); timer.style.display = "none" if (data.type === 'success') { startTimer(RESEND_TIMER, display); } }) }); }) function startTimer(duration, display){ var timer = duration, seconds; clearInterval(countdownTimer); countdownTimer = setInterval(function () { seconds = parseInt(timer % 60, 10); display.textContent = seconds; if(--timer < 0){ enableResend(); clearInterval(countdownTimer); } }, 1000); disableResend(); } function enableResend(){ resendBtn.style.display = "block"; timer.style.display = "none" } function disableResend(){ resendBtn.style.display = "none"; timer.style.display = "block" } $(function() { $('#subscribe-form-email').on('submit', function() { var tokenField = document.getElementById('email-otp-token-field'); let page_code = "q61jfl7vt19t" let key = keyForEmailOtpToken($('#email').val(), page_code); tokenField.value = localStorage.getItem(key); }); }); var emailOtpCountdownTimer; var emailOtpResendBtn = document.getElementById('resend-email-otp'); var emailOtpTimer = document.getElementById('email-otp-timer'); var emailOtpForm = document.getElementById('subscribe-form-email'); var EMAIL_OTP_RESEND_TIMER = 600; $(function() { $('#subscribe-form-email').on('ajax:success', function(e, data, status, xhr){ const form = this; const action = form.getAttribute('action'); if (data.type === 'success' && data.email_otp_verify_flow === true) { document.getElementById('email-otp-container').style.display = "block"; var display = document.getElementById('email-otp-countdown'); display.textContent = EMAIL_OTP_RESEND_TIMER; disableEmailOtpResend(); startEmailOtpTimer(EMAIL_OTP_RESEND_TIMER, display) document.getElementById('subscribe-btn-email').value = "Verify OTP and Subscribe"; document.getElementById('email_otp_verify_flow').value = true; form.action = '/subscriptions/verify-email-otp'; } else if (data.type === 'success' && action.includes('verify')){ let email = $('#email') let page_code = "q61jfl7vt19t" let key = keyForEmailOtpToken(email.val(), page_code); localStorage.setItem(key, data.email_otp_auth_token); document.getElementById('email-otp-container').style.display = "none"; email.val('').prop('readonly', false); $('#email-otp').val(''); document.getElementById('subscribe-btn-email').value = "Send OTP"; document.getElementById('email_otp_verify_flow').value = false; form.action = '/subscriptions/new-email'; SP.currentPage.updatesDropdown.hide(); } }); $('#resend-email-otp-btn').on('click', function(e) { e.preventDefault(); let email = $('#email').val(); $.ajax({ type: 'POST', url: "/subscriptions/new-email", data: { email: email }, }).done(function(data) { var messageOptions = (data.type !== undefined && data.type !== null) ? { cssClass: data.type } : {}; HRB.utils.notify(data.text, messageOptions); if (data.type === 'success') { var display = document.getElementById('email-otp-countdown'); display.textContent = EMAIL_OTP_RESEND_TIMER; disableEmailOtpResend(); emailOtpTimer.style.display = "none" startEmailOtpTimer(EMAIL_OTP_RESEND_TIMER, display); } }) }); }) function startEmailOtpTimer(duration, display){ var timer = duration, seconds; clearInterval(emailOtpCountdownTimer); emailOtpCountdownTimer = setInterval(function () { seconds = parseInt(timer, 10); display.textContent = seconds; if(--timer < 0){ enableEmailOtpResend(); clearInterval(emailOtpCountdownTimer); } }, 1000); disableEmailOtpResend(); } function enableEmailOtpResend(){ emailOtpResendBtn.style.display = "block"; emailOtpTimer.style.display = "none" } function disableEmailOtpResend(){ emailOtpResendBtn.style.display = "none"; emailOtpTimer.style.display = "block" } function keyForEmailOtpToken(email, pageCode) { return email + '|' + pageCode+ '|SUBSCRIBE_VIA_EMAIL'; } </script> <div class="clearfix"></div> </div> </div>  <div class="container"> <div class="page-status status-none"> <span class="status font-large"> All Systems Operational </span> <span class="last-updated-stamp font-small"></span> </div> <div class="components-section font-regular"> <div class="components-container one-column"> <div class="component-container border-color is-group "> <div data-component-id="ss80zxg0408t" class="component-inner-container status-green " data-component-status="operational" data-js-hook="component-group-opener"> <span class="name"> <span class="fa group-parent-indicator color-secondary font-small fa-plus-square-o" role="button" aria-expanded="false" aria-label="Toggle Consumer Intelligence" tabindex="0"></span> <span> Consumer Intelligence </span> </span> <span class="tooltip-base tool" title="Brandwatch Consumer Research and Add-ons">?</span> <span class="component-status tool" title="Groups take on the status of their most degraded child component or service. Click to see the status of the individual children." > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div>  <div class="child-components-container "> <div data-component-id="kpr3m5lhf6n9" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Consumer Research Application </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> <div data-component-id="7wnd2qlslw7z" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Data Collection </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> <div data-component-id="yszm10tcddd1" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Brandwatch Help Center </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> <div data-component-id="q69l702mqk41" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Brandwatch Consumer Research API </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> <div data-component-id="2k66t0j415vm" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Brandwatch Data Upload API </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> <div data-component-id="qm775rk4x30w" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Vizia Admin </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> <div data-component-id="yf68tjpql74j" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Vizia Command Center </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> <div data-component-id="cmlf1mx6bmql" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Brandwatch Reviews </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> </div> </div> <div class="component-container border-color is-group "> <div data-component-id="wxdbf76qf6x3" class="component-inner-container status-green " data-component-status="operational" data-js-hook="component-group-opener"> <span class="name"> <span class="fa group-parent-indicator color-secondary font-small fa-plus-square-o" role="button" aria-expanded="false" aria-label="Toggle Social Media Management" tabindex="0"></span> <span> Social Media Management </span> </span> <span class="tooltip-base tool" title="Formerly the Falcon Product Suite, and is now part of Brandwatch!">?</span> <span class="component-status tool" title="Groups take on the status of their most degraded child component or service. Click to see the status of the individual children." > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div>  <div class="child-components-container "> <div data-component-id="6t73p4fyfbph" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Platform (Falcon) </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> <div data-component-id="258bv68f7pbc" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Publish </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> <div data-component-id="b4dp05r6v7bn" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Engage </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> <div data-component-id="jb6xckxmdnls" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Audience </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> <div data-component-id="2t57d8ltpz2c" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Advertise </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> <div data-component-id="qky6nfg9sb92" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Measure </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> <div data-component-id="b6qkj1fz1vc6" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Benchmark </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> <div data-component-id="dq9qyhwc1b87" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Listen </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> <div data-component-id="36lvx6pdfh9m" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Filestack API </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> <div data-component-id="81mhpyjz2sjh" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Cloud Elements EU Production </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> <div data-component-id="ym5spmtjdctd" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Influence (Paladin) </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> </div> </div> <div class="component-container border-color is-group "> <div data-component-id="z1cgzw96m901" class="component-inner-container status-green " data-component-status="operational" data-js-hook="component-group-opener"> <span class="name"> <span class="fa group-parent-indicator color-secondary font-small fa-plus-square-o" role="button" aria-expanded="false" aria-label="Toggle Influence" tabindex="0"></span> <span> Influence </span> </span> <span class="tooltip-base tool" title="Formerly known as Paladin">?</span> <span class="component-status tool" title="Groups take on the status of their most degraded child component or service. Click to see the status of the individual children." > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div>  <div class="child-components-container "> <div data-component-id="z5gr6n0vgrn6" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Influence Platform </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> <div data-component-id="9ks0fmxbgx4k" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Discover </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> <div data-component-id="nn3y4by7c5j1" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Influencer's CRM </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> <div data-component-id="swxxp8z0w5xl" class="component-inner-container status-green " data-component-status="operational" data-js-hook=""> <span class="name"> Campaigns </span> <span class="component-status " title="" > Operational </span> <span class="tool icon-indicator fa fa-check" title="Operational"></span> </div> </div> </div> </div> <div class="component-statuses-legend font-small"> <div class="legend-item status-green"> <span class="icon-indicator fa fa-check"></span> Operational </div> <div class="legend-item status-yellow"> <span class="icon-indicator fa fa-minus-square"></span> Degraded Performance </div> <div class="legend-item status-orange"> <span class="icon-indicator fa fa-exclamation-triangle"></span> Partial Outage </div> <div class="breaker"></div> <div class="legend-item status-red"> <span class="icon-indicator fa fa-times"></span> Major Outage </div> <div class="legend-item status-blue"> <span class="icon-indicator fa fa-wrench"></span> Maintenance </div> </div> </div> <div class="incidents-list format-expanded"> <a class="font-largest no-link" id="past-incidents" href="#past-incidents">Past Incidents</a> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Nov <var data-var="date">27</var>, <var data-var="year">2024</var></div> <p class="color-secondary">No incidents reported today.</p> </div> <div class="status-day font-regular "> <div class="date border-color font-large">Nov <var data-var="date">26</var>, <var data-var="year">2024</var></div> <div class="incident-container"> <div class="incident-title impact-minor font-large"> <a class="whitespace-pre-wrap" href="/incidents/fdgqm3bdn0ps">Publish - Scheduling posts feature is not working</a> </div> <div class="updates-container">   <div class="update font-regular resolved"> <strong>Resolved</strong> - <span class="whitespace-pre-wrap">This incident has been resolved.</span> <br> <small> Nov <var data-var='date'>26</var>, <var data-var='time'>17:25</var> UTC </small> </div> <div class="update font-regular monitoring"> <strong>Monitoring</strong> - <span class="whitespace-pre-wrap">The team has identified the cause of the problem and had released a fix. All users with publishing rights should now be able to schedule content in the Publish module without issue. <br />We continue to monitor the functionality of the feature.</span> <br> <small> Nov <var data-var='date'>26</var>, <var data-var='time'>15:20</var> UTC </small> </div> <div class="update font-regular investigating"> <strong>Investigating</strong> - <span class="whitespace-pre-wrap">We are currently investigating an issue affecting the Publish - Scheduling feature. Users may experience difficulties when attempting to schedule posts. Our team is actively working on identifying the root cause and implementing a fix.<br /><br />We apologise for any inconvenience this may cause and appreciate your patience as we work to resolve the issue. Further updates will be provided here as soon as we have additional information.<br /><br />Thank you for your understanding.</span> <br> <small> Nov <var data-var='date'>26</var>, <var data-var='time'>14:09</var> UTC </small> </div> </div> </div> </div> <div class="status-day font-regular "> <div class="date border-color font-large">Nov <var data-var="date">25</var>, <var data-var="year">2024</var></div> <div class="incident-container"> <div class="incident-title impact-minor font-large"> <a class="whitespace-pre-wrap" href="/incidents/nb6gx1s79m33">Some Dashboard Links are not loading properly for clients</a> </div> <div class="updates-container">   <div class="update font-regular resolved"> <strong>Resolved</strong> - <span class="whitespace-pre-wrap">The Dashboard viewing issue has been resolved. Thank you for your patience.</span> <br> <small> Nov <var data-var='date'>25</var>, <var data-var='time'>18:09</var> UTC </small> </div> <div class="update font-regular identified"> <strong>Identified</strong> - <span class="whitespace-pre-wrap">We have identified a fix and it is being rolled out currently. We anticipate a resolution shortly and will provide another update once the issue is resolved.</span> <br> <small> Nov <var data-var='date'>25</var>, <var data-var='time'>18:04</var> UTC </small> </div> <div class="update font-regular investigating"> <strong>Investigating</strong> - <span class="whitespace-pre-wrap">We are currently experiencing an issue affecting certain dashboard links, causing them to load improperly or not load at all. Our team is actively investigating and working to resolve this as quickly as possible.<br /><br />We apologize for any inconvenience this may cause and appreciate your patience as we work to restore full functionality. We will continue to provide updates and notify you when the issue is resolved.</span> <br> <small> Nov <var data-var='date'>25</var>, <var data-var='time'>17:19</var> UTC </small> </div> </div> </div> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Nov <var data-var="date">24</var>, <var data-var="year">2024</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Nov <var data-var="date">23</var>, <var data-var="year">2024</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Nov <var data-var="date">22</var>, <var data-var="year">2024</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Nov <var data-var="date">21</var>, <var data-var="year">2024</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular "> <div class="date border-color font-large">Nov <var data-var="date">20</var>, <var data-var="year">2024</var></div> <div class="incident-container"> <div class="incident-title impact-critical font-large"> <a class="whitespace-pre-wrap" href="/incidents/3hgm3g18zr4s">SMM: Platform not loading</a> </div> <div class="updates-container">   <div class="update font-regular resolved"> <strong>Resolved</strong> - <span class="whitespace-pre-wrap">This incident has been resolved.</span> <br> <small> Nov <var data-var='date'>20</var>, <var data-var='time'>12:40</var> UTC </small> </div> <div class="update font-regular investigating"> <strong>Investigating</strong> - <span class="whitespace-pre-wrap">We are currently investigating this issue.</span> <br> <small> Nov <var data-var='date'>20</var>, <var data-var='time'>12:32</var> UTC </small> </div> </div> </div> </div> <div class="status-day font-regular "> <div class="date border-color font-large">Nov <var data-var="date">19</var>, <var data-var="year">2024</var></div> <div class="incident-container"> <div class="incident-title impact-minor font-large"> <a class="whitespace-pre-wrap" href="/incidents/fs553zhhl9ql">Publish: Draft posts cannot be created</a> </div> <div class="updates-container">   <div class="update font-regular resolved"> <strong>Resolved</strong> - <span class="whitespace-pre-wrap">This incident has been resolved.</span> <br> <small> Nov <var data-var='date'>19</var>, <var data-var='time'>12:39</var> UTC </small> </div> <div class="update font-regular investigating"> <strong>Investigating</strong> - <span class="whitespace-pre-wrap">We are currently investigating this issue.</span> <br> <small> Nov <var data-var='date'>19</var>, <var data-var='time'>11:00</var> UTC </small> </div> </div> </div> </div> <div class="status-day font-regular "> <div class="date border-color font-large">Nov <var data-var="date">18</var>, <var data-var="year">2024</var></div> <div class="incident-container"> <div class="incident-title impact-minor font-large"> <a class="whitespace-pre-wrap" href="/incidents/1vb5gbrpv731">[Consumer Research] - Platform Instability</a> </div> <div class="updates-container">   <div class="update font-regular resolved"> <strong>Resolved</strong> - <span class="whitespace-pre-wrap">This incident has been resolved.</span> <br> <small> Nov <var data-var='date'>18</var>, <var data-var='time'>09:03</var> UTC </small> </div> <div class="update font-regular monitoring"> <strong>Monitoring</strong> - <span class="whitespace-pre-wrap">We are pleased to inform you that the platform instability issues have now been resolved.<br /><br />Our engineers have implemented fixes and verified that all systems are operating normally.<br /><br />As a precaution, our engineering team will continue to monitor the platform closely overnight to ensure ongoing stability.<br />Thank you for your patience and understanding during this time.</span> <br> <small> Nov <var data-var='date'>17</var>, <var data-var='time'>12:13</var> UTC </small> </div> <div class="update font-regular identified"> <strong>Identified</strong> - <span class="whitespace-pre-wrap">We are currently experiencing instability across various Brandwatch Consumer Research services, particularly when attempting to save items.<br /><br />This issue was identified following our planned maintenance. Our team is actively monitoring the situation and working on implementing a fix to restore stability.<br /><br />While we work to resolve this issue, please note that there are no current workarounds available.<br /><br />We apologize for the inconvenience this may cause and appreciate your patience.<br />Thank you for your understanding.</span> <br> <small> Nov <var data-var='date'>17</var>, <var data-var='time'>10:09</var> UTC </small> </div> </div> </div> </div> <div class="status-day font-regular "> <div class="date border-color font-large">Nov <var data-var="date">17</var>, <var data-var="year">2024</var></div> <div class="incident-container"> <div class="incident-title impact-maintenance font-large"> <a class="whitespace-pre-wrap" href="/incidents/cqbnp8m15x2s">Consumer Intelligence - Brandwatch Consumer Research</a> </div> <div class="updates-container">   <div class="update font-regular completed"> <strong>Completed</strong> - <span class="whitespace-pre-wrap">The scheduled maintenance has been completed.</span> <br> <small> Nov <var data-var='date'>17</var>, <var data-var='time'>10:00</var> UTC </small> </div> <div class="update font-regular in progress"> <strong>In progress</strong> - <span class="whitespace-pre-wrap">Scheduled maintenance is currently in progress. We will provide updates as necessary.</span> <br> <small> Nov <var data-var='date'>17</var>, <var data-var='time'>08:00</var> UTC </small> </div> <div class="update font-regular scheduled"> <strong>Scheduled</strong> - <span class="whitespace-pre-wrap">Date: Sunday 17th November 2024<br />Start Time: 9am CET / 8am UTC / 3am ET<br />End Time: 11am CET / 10am UTC / 5am ET<br /><br />During this maintenance window, our team will be performing a major upgrade to the central database powering Brandwatch Consumer Research.<br /><br />As part of this upgrade, Brandwatch Consumer Research may be temporarily unavailable for up to one hour, and processing of new data may be delayed for approximately two hours.<br />Thank you for your understanding as we work to improve your experience.</span> <br> <small> Nov <var data-var='date'> 7</var>, <var data-var='time'>12:22</var> UTC </small> </div> </div> </div> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Nov <var data-var="date">16</var>, <var data-var="year">2024</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Nov <var data-var="date">15</var>, <var data-var="year">2024</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Nov <var data-var="date">14</var>, <var data-var="year">2024</var></div> <p class="color-secondary">No incidents reported.</p> </div> <div class="status-day font-regular no-incidents"> <div class="date border-color font-large">Nov <var data-var="date">13</var>, <var data-var="year">2024</var></div> <p class="color-secondary">No incidents reported.</p> </div> </div> <div class="page-footer border-color font-small"> <a href="/history" class="history-footer-link"><span style="font-family:arial">←</span> Incident History</a> <span class="color-secondary powered-by"><a class="color-secondary" target="_blank" rel="noopener noreferrer nofollow" href="https://www.atlassian.com/software/statuspage?utm_campaign=status.brandwatch.com&utm_content=SP-notifications&utm_medium=powered-by&utm_source=inapp">Powered by Atlassian Statuspage</a></span> </div> </div> </div> <script src="https://dka575ofm4ao0.cloudfront.net/assets/status_manifest-6a7ae3a8e2e1b1e1d9466495faa0851c3f5fff938743f6501c900aa2a8792e8c.js"></script> <div id="cpt-notification-container"></div>  <script src="https://dka575ofm4ao0.cloudfront.net/assets/register_subscription_form-589b657fec607087fc5c740c568270907310bc4f6aaa20256e70f01b103025ca.js"></script> <script type="text/javascript"> $(function() { SP.currentPage.registerSubscriptionForm('email'); SP.currentPage.registerSubscriptionForm('sms'); SP.currentPage.registerSubscriptionForm('webhook'); }); </script> <script src="https://dka575ofm4ao0.cloudfront.net/assets/status_common-c1b99d73ee7ab0fea796bd170723c1daac1381095a7dd7501a38ce6f333d86b3.js"></script> <script> SP.pollForChanges('/api/v2/status.json'); </script> <script> $(function() { $('.tool').tooltipster({ animationDuration: 100, contentAsHTML: true, delay: 100, theme: 'tooltipster-borderless', functionInit: function (instance, helper) { var $origin = $(helper.origin), dataOptions = $origin.attr('data-tooltip-config'); if (dataOptions){ dataOptions = JSON.parse(dataOptions); $.each(dataOptions, function(name, option){ instance.option(name, option); }); } } }); // clicks on first tab in subscribe popout since we won't know which is first // upon construction in the ruby code $('.updates-dropdown-nav > a').eq(0).click(); // twitter follow button needs some margin $('.twitter-follow-button').css('margin-right', '6px'); }); $(function() { // open/close component groups HRB.utils.djshook('component-group-opener').on('click', function() { var groupParentIndicator = $(this).find('.group-parent-indicator'); groupParentIndicator.toggleClass('fa-plus-square-o').toggleClass('fa-minus-square-o').end().parent().toggleClass('open'); toggleGroup(groupParentIndicator) }); }); $(function() { HRB.utils.djshook('component-group-opener').on('keydown', function(event) { if (event.key !== "Enter" && event.key !== " ") { return; } event.preventDefault() var groupParentIndicator = $(this).find('.group-parent-indicator'); groupParentIndicator.toggleClass('fa-plus-square-o').toggleClass('fa-minus-square-o').end().parent().toggleClass('open'); toggleGroup(groupParentIndicator) }); }); function toggleGroup(groupParentIndicator) { var isOpen = groupParentIndicator.attr('aria-expanded') if (isOpen == 'false') { groupParentIndicator.attr('aria-expanded', 'true'); } else { groupParentIndicator.attr('aria-expanded', 'false'); } } $(function() { $(document).on('ajax:complete', '.modal.in', function(e) { // Close the active modal. $('.modal.in').modal('hide'); }); }); </script> <script> /** INITIALIZATION **/ var recaptchaIds = {} // Unfortunately there's no unique selectors on the parent divs that recaptcha adds. The first unique selector // is the iframe rendered 2 levels deep. So this waits until the iframes are added to the page, then finds // the parent div and sets the z index so that it'll render above our modals & dropdowns from the start. function setZIndex(captchaCount, startTime) { // bail after 10s just in case so we don't do this forever if something whaky happens if (new Date() - startTime > 10000) { return; } var iframes = document.querySelectorAll('iframe[title="recaptcha challenge"]'); if (iframes.length != captchaCount) { setTimeout(function() { setZIndex(captchaCount, startTime); }, 500); } for (var i = 0; i < iframes.length; i++) { // incident subscribe modal is 1050, so this has to be above that iframes[i].parentElement.parentElement.style.zIndex = "1100"; } } function updateCaptchaIframeTitle(captchaCount, startTime, updates=0) { if (new Date() - startTime > 10000 || captchaCount === updates) { return; } var iframesWithTitle = document.querySelectorAll('iframe[title="recaptcha challenge expires in two minutes"]'); if (iframesWithTitle.length != captchaCount) { setTimeout(function() { updateCaptchaIframeTitle(captchaCount, startTime, iframesWithTitle.length + updates); }, 500); } for (var i = 0; i < iframesWithTitle.length; i++) { iframesWithTitle[i].title = "recaptcha"; } } function addIncidentCaptcha() { var incidentCaptcha = document.createElement('div'); incidentCaptcha.setAttribute('id', 'subscribe-incident-recaptcha'); incidentCaptcha.setAttribute('class', 'g-recaptcha'); incidentCaptcha.setAttribute('data-sitekey', '6LcZ-b0UAAAAAENi956aWzynTT2ZJ80dGU3F80Op'); incidentCaptcha.setAttribute('data-callback', 'submitIncidentSubscriberSuccess'); incidentCaptcha.setAttribute('data-error-callback', 'submitIncidentSubscriberError'); incidentCaptcha.setAttribute('data-size', 'invisible'); document.body.appendChild(incidentCaptcha); var incidentCode = document.createElement('input'); incidentCode.setAttribute('type', 'hidden'); incidentCode.setAttribute('id', 'submit_incident_code'); document.body.appendChild(incidentCode); } var onloadCallback = function() { // if there is an incident, then add incident captcha element if (document.getElementsByClassName('modal-open-incident-subscribe').length > 0) { addIncidentCaptcha(); } var captchas = document.getElementsByClassName("g-recaptcha"); for(var i = 0; i < captchas.length; i++) { var elId = captchas[i].id; recaptchaIds[elId] = grecaptcha.enterprise.render(elId); } setZIndex(captchas.length, new Date()); updateCaptchaIframeTitle(captchas.length, new Date()); } /** SUBSCRIBE DROPDOWN */ // callbacks for captcha success function submitNewSubscriber(type, error) { if (error) document.querySelector('#subscribe-form-' + type + ' #captcha_error').value = 'true'; document.getElementById('subscribe-form-' + type).dispatchEvent(new Event('submit', {bubbles: true, cancelable: true})); grecaptcha.enterprise.reset(recaptchaIds['subscribe-btn-' + type]); } function submitNewEmailSubscriber(token) { submitNewSubscriber('email'); } function submitNewSmsSubscriber(token) { submitNewSubscriber('sms'); } function submitNewWebhookSubscriber(token) { submitNewSubscriber('webhook'); } function submitIncidentSubscriber(token, error) { var incidentCode = document.getElementById('submit_incident_code').value; var incidentForm = document.getElementById('subscribe-form-' + incidentCode); incidentForm.querySelector('input[name="captcha_error"]').value = error; incidentForm.querySelector('input[name="g-recaptcha-response"]').value = token; incidentForm.dispatchEvent(new Event('submit', {bubbles: true, cancelable: true})); grecaptcha.enterprise.reset(recaptchaIds['subscribe-incident-recaptcha']); } function submitIncidentSubscriberSuccess(token) { submitIncidentSubscriber(token, 'false'); } // callbacks if we get captcha network errors function emailSubscriberCaptchaError(token) { submitNewSubscriber('email', true); } function smsSubscriberCaptchaError(token) { submitNewSubscriber('sms', true); } function webhookSubscriberCaptchaError(token) { submitNewSubscriber('webhook', true); } function submitIncidentSubscriberError(token) { submitIncidentSubscriber(token, 'true'); } // tracking clicks ['email', 'sms', 'webhook'].forEach(function(type) { var el = document.getElementById('subscribe-btn-' + type); el && el.addEventListener("click", function() { $.ajax({ type: "POST", url: "/subscriptions/track_attempt", data: { type: type } }) }) }) // form submission success callbacks $('#subscribe-form-email').on('ajax:success', function(e, data, status, xhr){ if (data.type === 'success') { SP.currentPage.updatesDropdown.hide(); document.getElementById('email').value = ''; } }); $('#subscribe-form-sms').on('ajax:success', function(e, data, status, xhr){ if (data.type === 'success' && data.otp_flow !== true) { SP.currentPage.updatesDropdown.hide(); document.getElementById('phone-number').value = ''; } }); $('#subscribe-form-webhook').on('ajax:success', function(e, data, status, xhr){ if (data.type === 'success') { SP.currentPage.updatesDropdown.hide(); document.getElementById('endpoint-webhooks').value = ''; document.getElementById('email-webhooks').value = ''; } }); $('a.subscribe').on('click', function() { document.body.style.overflow = "hidden"; document.body.style.height = "100vh"; }); $('div.modal-open-incident-subscribe').on('hidden', function(){ document.body.style.overflow = ""; document.body.style.height = ""; }); function submitCaptchaIncidentSubscribe(event) { var incidentCode = event.target.id.split('-')[2]; event.preventDefault(); $.ajax({ type: "POST", url: "/subscriptions/track_attempt", data: { type: 'incident' } }) document.getElementById('submit_incident_code').value = incidentCode; grecaptcha.enterprise.execute(recaptchaIds['subscribe-incident-recaptcha']); } </script> <script src='https://www.recaptcha.net/recaptcha/enterprise.js?onload=onloadCallback&render=explicit' async defer></script> <script src="https://dka575ofm4ao0.cloudfront.net/packs/common-814024cd42fea12d6fe1.chunk.js"></script> <script src="https://dka575ofm4ao0.cloudfront.net/packs/globals-0c851e8c6754c4375f64.chunk.js"></script> <script src="https://dka575ofm4ao0.cloudfront.net/packs/runtime-8a1984f6547cb712c8d9.js"></script> <script> window.addEventListener('load', function () { const urlParams = new URLSearchParams(window.location.search); const messageToken = urlParams.get('slack_message_token'); 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Try again.', {cssClass:'error'}); break; case 'subscribers_disabled_error': HRB.utils.notify('Slack subscriptions are not enabled on this page.', {cssClass:'error'}); break; case 'direct_message_channel_error': HRB.utils.notify('Subscriptions aren鈥檛 supported in direct messages. Try subscribing again and choose a channel instead.', {cssClass:'error'}); break case 'duplicate_error': HRB.utils.notify("You're already subscribed to get Slack notifications in that channel.", {cssClass:'error'}); break; case 'duplicate_private_channel_error': HRB.utils.notify(`You're already subscribed to get Slack notifications in #${channelName}. 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