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margin-bottom: 0px; margin-left: 0px; font-size: 1.17em; line-height: 30.625px; font-weight: 400; color: rgb(24, 50, 71); font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; text-align: start; text-indent: 0px;"><strong data-identifyelement="501" dir="ltr" style="box-sizing: border-box; font-weight: bold;">How to access the Attendees page</strong></h3><p data-identifyelement="502" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; padding-top: 4px; color: rgb(24, 50, 71); font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;">1. Click on your account name in the upper right corner to access "My Groups / Events".</p><div class="image-container" data-identifyelement="503" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;"><a class="image-enlarge-link" data-identifyelement="504" href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/2043279248786/original/jgPfzVewrtA_VguSsqRi1ttrXePdMm8Mbg.png?1637301546" style="box-sizing: border-box; color: rgb(86, 171, 72);" target="_blank"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/2043279294379/original/Y0vaJPX27-QdNhySbTwEajUq6Kl5k4jFhQ.png?1637312654" class="fr-fil fr-dib lightbox-image" data-id="2043279294379" style="box-sizing: border-box; max-width: 100%; border: 0px; margin-bottom: 5px; margin-left: 0px; display: block; width: 700px; height: 185.592px;" data-attachment="[object Object]" data-identifyelement="505"></a></div><h3 data-identifyelement="506" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; padding-top: 4px; color: rgb(24, 50, 71); font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;"><br style="box-sizing: border-box;" data-identifyelement="507"></h3><p data-identifyelement="508" dir="ltr" style="box-sizing: border-box; margin-bottom: 0px; margin-left: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; padding-top: 4px; color: rgb(24, 50, 71); font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; font-weight: 400; text-align: start; text-indent: 0px;">2. Click the attendees button located under the name of the event. The Attendees page opens.</p><div class="image-container" data-identifyelement="509" style="box-sizing: border-box; font-size: 13px; line-height: 18px; margin-bottom: 0px; margin-left: 0px; word-break: normal; overflow-wrap: break-word;"><a class="image-enlarge-link" data-identifyelement="510" href="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/2043279249386/original/SnPc8J6YzvCBis0K8G8MGCene7lB6Hzy1w.png?1637301724" style="box-sizing: border-box; color: rgb(24, 50, 71);" target="_blank"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/2043279294383/original/XiHic_1K4d8avRqS8uoDg95NGVtEEzUFLg.png?1637312655" class="fr-fil fr-dib lightbox-image" data-id="2043279294383" style="box-sizing: border-box; max-width: 100%; border: 0px; margin-bottom: 5px; margin-left: 0px; display: block; width: 450px; height: 347.143px;" data-attachment="[object Object]" data-identifyelement="511"></a></div><h3 data-identifyelement="512" dir="ltr"><br data-identifyelement="513"></h3><h3 data-identifyelement="514"><strong data-identifyelement="515" dir="ltr">Sales List</strong></h3><p data-identifyelement="516" dir="ltr">On the Sales List tab, you can check the order status of the attendees as well as take care of the following:<br data-identifyelement="517"><br data-identifyelement="518"></p><ul data-identifyelement="519"><li data-identifyelement="520" dir="ltr"><a data-identifyelement="521" href="https://help-organizer.peatix.com/en/support/solutions/articles/44001821754" rel="noopener noreferrer" target="_blank">Download the attendee list</a></li><li data-identifyelement="522"><a data-identifyelement="523" dir="ltr" href="https://help-organizer.peatix.com/en/support/solutions/articles/44001821755" rel="noopener noreferrer" target="_blank">Respond to ticket cancellation requests</a> </li><li data-identifyelement="524"><a data-identifyelement="525" dir="ltr" href="https://help-organizer.peatix.com/en/support/solutions/articles/44001821756" rel="noopener noreferrer" target="_blank">Send messages to attendees</a> </li></ul><p data-identifyelement="526"><br style="margin: 0px; padding: 0px; color: rgb(68, 68, 68); font-family: Helvetica, Arial, Verdana, "ヒラギノ角ゴ Pro W3", "Hiragino Kaku Gothic Pro", メイリオ, Meiryo, "ＭＳＰゴシック", "ＭＳゴシック", Osaka, "MS PGothic", sans-serif; font-size: 14.4px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;" data-identifyelement="527"></p><p data-identifyelement="528" dir="ltr">You can check the following information of the attendees: 1) Name of the attendee, 2) Number of tickets purchased and ticket name, 3) Ticket price, 4) Payment status and 5) Order date.</p><p data-identifyelement="528" dir="ltr"><br></p><p data-identifyelement="528" dir="ltr"><span style="color: rgb(0, 0, 0);">When attendees generate receipt data, a printer icon will appear to the right of the order date and time. Clicking on this icon allows you to view the details of the receipt.</span></p><p data-identifyelement="529" dir="ltr"><br data-identifyelement="530"></p><p data-identifyelement="531" dir="ltr"><span data-identifyelement="532" dir="ltr" style="color: rgb(0, 0, 0); font-family: -apple-system, "system-ui", "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">* Please note that the email addresses of the attendees will not be displayed. If you want to collect the email addresses of the attendees, please </span><a data-identifyelement="533" href="https://help-organizer.peatix.com/en/support/solutions/articles/44001821720" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); user-select: auto; font-family: -apple-system, "system-ui", "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px;" target="_blank">set a form questionnaire</a><span data-identifyelement="534" dir="ltr" style="color: rgb(0, 0, 0); font-family: -apple-system, "system-ui", "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;"> for your event.</span></p><p data-identifyelement="535" dir="ltr"><span data-identifyelement="536" dir="ltr" style="color: rgb(0, 0, 0); font-family: -apple-system, "system-ui", "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;"><span data-identifyelement="537" dir="ltr" style="color: rgb(0, 0, 0); font-family: -apple-system, "system-ui", "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">*"Account Deleted" is an account that has been canceled.</span></span></p><p data-identifyelement="538"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/2043095492588/original/ArotIUbmtWtZ5UA4NivnSNbAH0jy7fYrwA.png?1584078140" style="width: 700px;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="2043095492588" data-identifyelement="539"></p><h3 data-identifyelement="540"><br style="margin: 0px; padding: 0px; color: rgb(68, 68, 68); font-family: Helvetica, Arial, Verdana, "ヒラギノ角ゴ Pro W3", "Hiragino Kaku Gothic Pro", メイリオ, Meiryo, "ＭＳＰゴシック", "ＭＳゴシック", Osaka, "MS PGothic", sans-serif; font-size: 14.4px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;" data-identifyelement="541"></h3><p data-identifyelement="542" dir="ltr">You can check the total number of orders both above and below the list of orders.</p><p data-identifyelement="543"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/2043095492459/original/AQC-yqnqrwMVJzwK_zt-5_TkDc5piKb4ug.png?1584078105" style="width: 700px;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="2043095492459" data-identifyelement="544"></p><p data-identifyelement="545"><br style="margin: 0px; padding: 0px; color: rgb(68, 68, 68); font-family: Helvetica, Arial, Verdana, "ヒラギノ角ゴ Pro W3", "Hiragino Kaku Gothic Pro", メイリオ, Meiryo, "ＭＳＰゴシック", "ＭＳゴシック", Osaka, "MS PGothic", sans-serif; font-size: 14.4px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;" data-identifyelement="546"></p><p data-identifyelement="547" dir="ltr">You can filter the orders by Ticket Type and Order Status.</p><p data-identifyelement="548"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/2043095492349/original/cRaKauJ-mxqgE1jvBpDpbip4H6HgNZCi1A.png?1584078069" style="width: 700px;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="2043095492349" data-identifyelement="549"></p><p data-identifyelement="550"><br style="margin: 0px; padding: 0px; color: rgb(68, 68, 68); font-family: Helvetica, Arial, Verdana, "ヒラギノ角ゴ Pro W3", "Hiragino Kaku Gothic Pro", メイリオ, Meiryo, "ＭＳＰゴシック", "ＭＳゴシック", Osaka, "MS PGothic", sans-serif; font-size: 14.4px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;" data-identifyelement="551"></p><p data-identifyelement="552"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/2043095491393/original/orjwpubnCebxeUMUdw89t_U86KLrXAA_9w.png?1584077685" style="width: 700px;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="2043095491393" data-identifyelement="553"></p><p data-identifyelement="554"><br style="margin: 0px; padding: 0px; color: rgb(68, 68, 68); font-family: Helvetica, Arial, Verdana, "ヒラギノ角ゴ Pro W3", "Hiragino Kaku Gothic Pro", メイリオ, Meiryo, "ＭＳＰゴシック", "ＭＳゴシック", Osaka, "MS PGothic", sans-serif; font-size: 14.4px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;" data-identifyelement="555"></p><p data-identifyelement="556" dir="ltr">For Order Status, there are the following types:</p><ul data-identifyelement="557"><li data-identifyelement="558" dir="ltr">Paid: Payment is completed</li><li data-identifyelement="559" dir="ltr">Free: An order of a free ticket, or of a ticket that has become free by using a discount code</li><li data-identifyelement="560" dir="ltr">Canceled: An order that is canceled.</li><li data-identifyelement="561" dir="ltr">Discount Code: An order that used a discount code to buy tickets</li></ul><p data-identifyelement="562"><br data-identifyelement="563"></p><p data-identifyelement="564" dir="ltr">For events in Japan, there are also the following types of Order Status:</p><ul data-identifyelement="565"><li data-identifyelement="566" dir="ltr">Pending: Pending payment of convenient store/ATM payment</li><li data-identifyelement="567" dir="ltr">Expired: Expired payment of convenient store/ATM payment</li><li data-identifyelement="568" dir="ltr">CVS/ATM: Convenient store/ATM payment </li><li data-identifyelement="569" dir="ltr">Invoice: Invoice payment</li></ul><p data-identifyelement="570"><br data-identifyelement="571"></p><p data-identifyelement="572" dir="ltr">You can look up the order belonging to a specific customer.</p><p data-identifyelement="573"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/2043095491470/original/jeO5W1Jp_TB1FGYJCA1Lq_BQAGm_DaUwRQ.png?1584077700" style="width: 700px;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="2043095491470" data-identifyelement="574"></p><h3 data-identifyelement="575"><br style="margin: 0px; padding: 0px; color: rgb(68, 68, 68); font-family: Helvetica, Arial, Verdana, "ヒラギノ角ゴ Pro W3", "Hiragino Kaku Gothic Pro", メイリオ, Meiryo, "ＭＳＰゴシック", "ＭＳゴシック", Osaka, "MS PGothic", sans-serif; font-size: 14.4px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;" data-identifyelement="576"></h3><h3 data-identifyelement="577"><strong data-identifyelement="578">Att</strong><strong data-identifyelement="579" dir="ltr">endees</strong></h3><p data-identifyelement="580" dir="ltr">On the Attendees page, you can check the attendees to your event and do the following:</p><p data-identifyelement="581" dir="ltr"><br data-identifyelement="582"></p><ul data-identifyelement="583"><li data-identifyelement="584" dir="ltr"><a data-identifyelement="585" dir="ltr" href="https://help-organizer.peatix.com/en/support/solutions/articles/44001821727" rel="noopener noreferrer" target="_blank">Check in attendees on the event day</a></li><li data-identifyelement="586" dir="ltr"><a data-identifyelement="587" href="https://help-organizer.peatix.com/en/support/solutions/articles/44001821754" rel="noopener noreferrer" target="_blank">Download the attendee list</a></li><li data-identifyelement="588" dir="ltr"><a data-identifyelement="589" dir="ltr" href="https://help-organizer.peatix.com/en/support/solutions/articles/44001821756" rel="noopener noreferrer" target="_blank">Send messages to attendees</a></li></ul><p data-identifyelement="590"><br data-identifyelement="591"></p><p data-identifyelement="592" dir="ltr"><span data-identifyelement="593" dir="ltr" style="color: rgb(0, 0, 0); font-family: -apple-system, "system-ui", "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">* </span>The number starting from # is the ticket number. This number is also displayed on the ticket of the attendee. </p><p data-identifyelement="594" dir="ltr">The ticket numbers are assigned at the time of the order and are therefore issued in the order of purchase. There can be skipped ticket numbers if an order is not completed or is canceled. In that case, the ticket number will not be re-used for a different order.<a data-identifyelement="595" href="https://help-organizer.peatix.com/en/support/solutions/articles/44001821756" rel="noopener noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); user-select: auto; font-family: -apple-system, "system-ui", "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px;" target="_blank"><br class="Apple-interchange-newline" data-identifyelement="596"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/2043282488404/original/RtdoV61WC1kNysgLrlBUmUpurcGY4ENdwQ.png?1638261102" class="fr-fil fr-dib" data-id="2043282488404" style="box-sizing: border-box; border: 0px; max-width: 100%; cursor: pointer; padding: 0px 1px; margin-bottom: 5px; margin-left: 0px; display: block; text-align: left; width: 700px;" data-attachment="[object Object]" data-identifyelement="597"></a><br data-identifyelement="598"></p> </article> <hr> <p class="article-vote" id="voting-container" data-user-id="" data-article-id="44001821753" data-language="en"> Did you find it helpful?<span data-href="/en/support/solutions/articles/44001821753/thumbs_up" class="vote-up a-link" id="article_thumbs_up" data-remote="true" data-method="put" data-update="#voting-container" data-user-id="" data-article-id="44001821753" data-language="en" data-update-with-message="Glad we could be helpful. 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Help us improve this article with your feedback.</div> <div id="vote-feedback-form"> <div class="sloading loading-small loading-block"></div> </div></div> </section> <section class="sidebar content rounded-6 fc-related-articles"> <div class="article-list"> <h3 class="list-lead"> Related Articles </h3> <ul> <li> <div> <a href="/en/support/solutions/articles/44001821756-how-to-send-messages-to-attendees">How to send messages to attendees</a> </div> </li> <li> <div> <a href="/en/support/solutions/articles/44001821755-how-to-respond-to-ticket-cancellation-requests">How to respond to ticket cancellation requests</a> </div> </li> <li> <div> <a href="/en/support/solutions/articles/44001821757-how-to-respond-to-messages-from-attendees">How to respond to messages from attendees</a> </div> </li> <li> <div> <a href="/en/support/solutions/articles/44001821759-about-receipts">About receipts</a> </div> </li> <li> <div> <a href="/en/support/solutions/articles/44002459755-invoice-system%EF%BC%88japan-only%EF%BC%89">Invoice system（Japan only）</a> </div> </li> <li> <div> <a href="/en/support/solutions/articles/44001821768-how-to-manage-events-with-multiple-users-adding-co-organizers">How to manage events with multiple users: Adding co-organizers</a> </div> </li> <li> <div> <a href="/en/support/solutions/articles/44001821754-how-to-download-the-attendee-list">How to download the attendee list</a> </div> </li> <li> <div> <a href="/en/support/solutions/articles/44001847924-troubleshooting-for-the-downloaded-attendee-list">Troubleshooting for the downloaded attendee list</a> </div> </li> <li> <a href="https://help-organizer.peatix.com/en/support/solutions/folders/44001204071" class="c-link">FAQ about Managing ticket sales and attendees</a> </li> <li> <a href="https://help-organizer.peatix.com/en/support/solutions/folders/44001211899" class="c-link">FAQ about Emails</a> </li> </ul> </div> </section> </div> </div>   <script> jQuery(document).ready(function() { var temp = jQuery('#notice').clone().children().remove().end().text().trim(); if(temp == "Your ticket has been created.") { jQuery('#notice').text("Thank you for submitting your enquiry! 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