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class="gb-container-image has-background-dim-100 has-background-dim" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%200%200'%3E%3C/svg%3E" alt="" data-lazy-src="https://haloitsm.com/wp-content/uploads/2021/05/Add-a-heading-22.png"/><noscript><img decoding="async" class="gb-container-image has-background-dim-100 has-background-dim" src="https://haloitsm.com/wp-content/uploads/2021/05/Add-a-heading-22.png" alt=""/></noscript></div><div class="gb-container-content" style="max-width:1200px"> <div style="padding-top:10%" class="wp-block-genesis-blocks-gb-container gb-block-container"><div class="gb-container-inside"><div class="gb-container-content" style="max-width:1600px"> <div class="wp-block-genesis-blocks-gb-columns gb-layout-columns-2 gb-2-col-wideleft"><div class="gb-layout-column-wrap gb-block-layout-column-gap-2 gb-is-responsive-column"> <div class="wp-block-genesis-blocks-gb-column gb-block-layout-column"><div class="gb-block-layout-column-inner"> <h1 class="has-text-align-left has-text-color wp-block-heading" style="color:#ffffff">Security by Design</h1> <p class="has-text-color" style="color:#ffffff">HaloITSM is trusted by over 100,000 users worldwide to provide secure, ITSM software.</p> <p></p> </div></div> <div class="wp-block-genesis-blocks-gb-column gb-block-layout-column"><div class="gb-block-layout-column-inner"> <p></p> </div></div> </div></div> </div></div></div> </div></div></div> <div style="padding-left:6%;padding-right:6%;padding-top:6%" class="wp-block-genesis-blocks-gb-container gb-block-container alignfull"><div class="gb-container-inside"><div class="gb-container-content" style="max-width:1200px"> <h2 class="wp-block-heading">Security</h2> <hr class="divider"> <p>At HaloITSM data security and privacy are our highest priorities. Software development and service delivery are built around robust security and data privacy policies. By delivering a service focused on these principles, we are able to ensure high availability, confidentiality, and integrity of your data.</p> <p>It is the policy of HaloITSM to maintain awareness throughout our organisation and supplier base of the importance of keeping information secure, whatever form that information may take. We will achieve this in part via regular Information Security (I.S.) training and awareness programmes.</p> <p>Stay at the forefront of developments in relation to I.S. We will do this by remaining vigilant to the ever changing I.S. Environment by supporting a culture of Continual Improvement (C.I.). Thoroughly address any nonconformities in relation to I.S. We will ensure this is achieved by maintaining a robust nonconformance reporting system which will be regularly reviewed.</p> <p>Provide necessary and proportionate resources in order to meet our I.S. obligations. We will maintain appropriate resources by regular measurement and monitoring of our I.S. Management System (I.S.M.S.).</p> <p>Encrypt data and devices wherever possible and to maintain a pragmatic information classification scheme.</p> <p>Adopt a risk-based approach to I.S. We will implement this by maintaining a current risk assessment and treatment plan which will be reviewed not less than once a year.</p> <p>Set S.M.A.R.T. I.S. objectives annually and to review them regularly and at our I.S. Management Review mtgs. These objectives will be communicated to all employees via our training and awareness programmes.</p> <h3 class="wp-block-heading">Our Secure Hosting Provider</h3> <p>All HaloITSM cloud applications are deployed in Amazon Web Services (AWS), an industry leader in providing highly secure, scalable cloud infrastructure.</p> <h4 class="wp-block-heading">Physical Security</h4> <p>AWS leads the way in delivering state of the art data centres. Physical access is carefully restricted to only personnel that are required at the site and is then revoked when access is no longer required. Security staff utilise a mix of security cameras and ID badges, with multiple layers of two-factor authentication. Any access granted is restricted based on the role of the individual and to the relevant area of the data centre. AWS Security Operations Centres continuously monitor for unauthorised entry via access logs, video surveillance and intrusion detection.</p> <p>AWS maintains and continues to enhance their SOC reports, certifications, including SOC, PCI, ISO and many more. Additional details are maintained on the AWS Compliance section of their website.</p> <h4 class="wp-block-heading">Business Continuity</h4> <p>All AWS data centres are carefully situated to mitigate environmental risks, such as flooding, extreme weather, and seismic activity. The data centres are fitted with automatic fire and flooding detection and suppression. HaloITSM utilises six AWS regions – London, North Virginia, Frankfurt, Montreal, Cape Town and Sydney. Each region has multiple availability zones, each physically separated from one another ensuring high availability.</p> <p>Climate and temperature are precisely controlled by personnel and systems to ensure optimal performance of servers and other hardware. All systems and equipment are monitored and receive preventative maintenance to maintain continued operability of equipment.</p> <h4 class="wp-block-heading">Environmental security</h4> <p>Amazon’s infrastructure has a high level of availability and provides customers the features to deploy a resilient IT architecture. AWS has designed its systems to tolerate system or hardware failures with minimal customer impact. Data center Business Continuity Management at AWS is under the direction of the Amazon Infrastructure Group.</p> <p>Core applications are deployed in an N+1 configuration, so that in the event of a data center failure, there is sufficient capacity to enable traffic to be load balanced to the remaining sites.</p> <h3 class="wp-block-heading">Secure Product Build</h3> <h4 class="wp-block-heading">Product Ownership</h4> <p>All products at HaloITSM have an owner that is responsible for the delivery and secure development of the application. The owner will regularly review the roadmap for the product and prioritise security fixes accordingly.</p> <h4 class="wp-block-heading">Version Control</h4> <p>A central repository is used to manage code and access to the repository is role based. This is integrated with the development environment and version controls. A record of any change to the code is maintained and available to the customer in the form of release notes.</p> <h4 class="wp-block-heading">QA</h4> <p>Every release goes through a strict QA procedure, which tests functionality, performance, configuration, user experience and stability. Only once it passes these tests is the version available for use.</p> <h3 class="wp-block-heading">Architecture</h3> <h4 class="wp-block-heading">Data Backup</h4> <p>All data is backed up at regular intervals 24 hours a day. Backups are stored at different Amazon data centres and also off site in Google data centres. The backups are stored in access controlled containers.</p> <h4 class="wp-block-heading">Auto Scaling</h4> <p>Automatically distribute application traffic across multiple availability zones that supports high availability, auto scaling and robust security.</p> <h4 class="wp-block-heading">Incident Management</h4> <p>Robust incident management procedures allowing for reporting incidents and tracking them through to resolution. Following the ITIL framework, incidents are prioritised, and SLAs tracked.</p> <div style="height:35px" aria-hidden="true" class="wp-block-spacer"></div> <h3 class="wp-block-heading">Cyber Essential Certified</h3> <p>HaloITSM is committed to providing a solution that is cyber secured. With this government backed scheme, your organisation is protected from the most common cyber attacks.</p> <figure class="wp-block-image size-medium"><img decoding="async" width="250" height="300" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20250%20300'%3E%3C/svg%3E" alt="" class="wp-image-3283" data-lazy-srcset="https://haloitsm.com/wp-content/uploads/2021/03/cyberessentials_certification-mark_colour--250x300.png 250w, https://haloitsm.com/wp-content/uploads/2021/03/cyberessentials_certification-mark_colour--855x1024.png 855w, https://haloitsm.com/wp-content/uploads/2021/03/cyberessentials_certification-mark_colour--768x920.png 768w, https://haloitsm.com/wp-content/uploads/2021/03/cyberessentials_certification-mark_colour--1282x1536.png 1282w, https://haloitsm.com/wp-content/uploads/2021/03/cyberessentials_certification-mark_colour-.png 1524w" data-lazy-sizes="(max-width: 250px) 100vw, 250px" data-lazy-src="https://haloitsm.com/wp-content/uploads/2021/03/cyberessentials_certification-mark_colour--250x300.png" /><noscript><img decoding="async" width="250" height="300" src="https://haloitsm.com/wp-content/uploads/2021/03/cyberessentials_certification-mark_colour--250x300.png" alt="" class="wp-image-3283" srcset="https://haloitsm.com/wp-content/uploads/2021/03/cyberessentials_certification-mark_colour--250x300.png 250w, https://haloitsm.com/wp-content/uploads/2021/03/cyberessentials_certification-mark_colour--855x1024.png 855w, https://haloitsm.com/wp-content/uploads/2021/03/cyberessentials_certification-mark_colour--768x920.png 768w, https://haloitsm.com/wp-content/uploads/2021/03/cyberessentials_certification-mark_colour--1282x1536.png 1282w, https://haloitsm.com/wp-content/uploads/2021/03/cyberessentials_certification-mark_colour-.png 1524w" sizes="(max-width: 250px) 100vw, 250px" /></noscript></figure> <div style="height:34px" aria-hidden="true" class="wp-block-spacer"></div> <h3 class="wp-block-heading">ISO27001 Certified</h3> <figure class="wp-block-image size-large is-resized"><img decoding="async" src="data:image/svg+xml,%3Csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%20256%20256'%3E%3C/svg%3E" alt="" class="wp-image-4231" width="256" height="256" data-lazy-srcset="https://haloitsm.com/wp-content/uploads/2021/08/27001-RGB-White-1024x1024.png 1024w, https://haloitsm.com/wp-content/uploads/2021/08/27001-RGB-White-300x300.png 300w, https://haloitsm.com/wp-content/uploads/2021/08/27001-RGB-White-150x150.png 150w, https://haloitsm.com/wp-content/uploads/2021/08/27001-RGB-White-768x768.png 768w, https://haloitsm.com/wp-content/uploads/2021/08/27001-RGB-White-1536x1536.png 1536w, https://haloitsm.com/wp-content/uploads/2021/08/27001-RGB-White-75x75.png 75w, https://haloitsm.com/wp-content/uploads/2021/08/27001-RGB-White-600x600.png 600w, https://haloitsm.com/wp-content/uploads/2021/08/27001-RGB-White.png 1890w" data-lazy-sizes="(max-width: 256px) 100vw, 256px" data-lazy-src="https://haloitsm.com/wp-content/uploads/2021/08/27001-RGB-White-1024x1024.png" /><noscript><img decoding="async" src="https://haloitsm.com/wp-content/uploads/2021/08/27001-RGB-White-1024x1024.png" alt="" class="wp-image-4231" width="256" height="256" srcset="https://haloitsm.com/wp-content/uploads/2021/08/27001-RGB-White-1024x1024.png 1024w, https://haloitsm.com/wp-content/uploads/2021/08/27001-RGB-White-300x300.png 300w, https://haloitsm.com/wp-content/uploads/2021/08/27001-RGB-White-150x150.png 150w, https://haloitsm.com/wp-content/uploads/2021/08/27001-RGB-White-768x768.png 768w, https://haloitsm.com/wp-content/uploads/2021/08/27001-RGB-White-1536x1536.png 1536w, https://haloitsm.com/wp-content/uploads/2021/08/27001-RGB-White-75x75.png 75w, https://haloitsm.com/wp-content/uploads/2021/08/27001-RGB-White-600x600.png 600w, https://haloitsm.com/wp-content/uploads/2021/08/27001-RGB-White.png 1890w" sizes="(max-width: 256px) 100vw, 256px" /></noscript></figure> <p></p> </div></div></div> <p></p> </div></article></main></div></div><div class="footer-widgets" id="genesis-footer-widgets"><h2 class="genesis-sidebar-title screen-reader-text">Footer</h2><div class="wrap"><div class="widget-area footer-widgets-1 footer-widget-area"><section id="nav_menu-2" class="widget widget_nav_menu"><div class="widget-wrap"><h3 class="widgettitle widget-title">Company</h3> <div class="menu-company-container"><ul id="menu-company" class="menu"><li id="menu-item-423" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-423"><a href="https://haloitsm.com/contact-us/" itemprop="url">Contact Us</a></li> <li id="menu-item-6941" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-6941"><a href="https://haloitsm.com/careers/" itemprop="url">Careers</a></li> <li id="menu-item-2364" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-2364"><a 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