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15 best business text messaging services for 2024 - Zendesk
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data-garden-id="grid.col" data-garden-version="8.76.2"><h1 class="Headingstyle__HeadingRoot-sc-150xww-0 erblZw">Business text messaging</h1><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Use business text messaging to provide your customers with personalised service wherever they are.</h5><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 ialojv"><a href="/service/voice/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Free trial</a><a href="/demo/?demoStep=personal#1" data-interaction-type="button-secondary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 endJfX" data-garden-id="buttons.anchor" data-garden-version="8.76.2">View demo</a></div></div></div></div></div></section></div></div></div></div></section></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">A guide to the best business text messaging software </h2><p class="Textstyle__TextRoot-sc-c9um69-0 fcFNFD">Last updated<!-- --> <!-- -->January 22, 2024</p><div class="sc-ecc9c292-0 iUiEoJ"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">In a few short decades, customer support options evolved from dialing landline telephones to tweeting at businesses and texting them from smartphones. Business leaders noticed this trend, offering business text messaging to create convenient customer experiences.</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF bordered"><li> <a href="#What is business text messaging?" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">What is business text messaging?</a> </li><li><a href="#Comparison chart of the top business text services and apps" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Comparison chart of the top business text services and apps</a> </li><li><a href="#The 15 best text services for your business" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">The 15 best text services for your business</a> </li><li><a href="#Key features of business texting software" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Key features of business texting software</a> </li><li><a href="#Benefits of using a business texting app or service" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Benefits of using a business texting app or service</a> </li><li><a href="#Best practices for business text messaging" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Best practice for business text messaging</a> </li><li><a href="#How to choose the right business texting platform" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">How to choose the right business texting platform</a> </li><li><a href="#Business text messaging FAQs" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Business text messaging FAQs</a> </li><li><a href="#Try business SMS service for free" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Try a business SMS service for free</a> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="What is business text messaging?"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">What is business text messaging?</h2><div class="sc-ecc9c292-0 iUiEoJ"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Business text messaging is the exchange of conversations between a company and its leads, customers or employees through messaging. In addition to standard texts, business text messaging includes mobile communication channels, such as chat apps like WhatsApp and <a target="_blank" rel="noopener noreferrer" href="/service/messaging/facebook-messenger-business/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Facebook Messenger<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. It allows businesses to meet people where they already are, on the channels they prefer - leading to a better experience.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Comparison chart of the top business text services and apps"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Comparison chart of the top business text services and apps</h2><div class="sc-ecc9c292-0 iUiEoJ"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">From a distance, text message software might appear similar. But not all are created equal. In the comparison table below, we outline the main features, price points and free trial periods so you can easily compare the best text messaging service for businesses at a high level.</p><div style="overflow-x:auto"> <table class="sc-2a70aa94-0 bmdwwe"><thead><tr><th><strong>Software</strong></th><th><strong>Starting price</strong></th><th><strong>Free trial</strong></th><th><strong>Key features</strong></th></tr></thead><tbody><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$55 per agent/month</p> </td><td> <div style="text-align:center">14 days</div> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Industry-leading unified agent workspace<!-- --> </li><li>Omnichannel support (across email, voice, web, mobile and social)<!-- --> </li><li>Automations and workflows<!-- --> </li><li>AI-powered automated answers<!-- --> </li><li>Pre-built reporting and analytics<!-- --> </li><li>Business text messaging integrations and add-ons<!-- --> </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">SimpleTexting</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$29 per month/500 messages</p> </td><td> <div style="text-align:center">14 days</div> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Omnichannel support (across email, voice, web, mobile and social)<!-- --> </li><li>Automations and workflows<!-- --> </li><li>AI-powered automated answers<!-- --> </li><li>Pre-built reporting and analytics<!-- --> </li><li>Business text messaging integrations and add-ons<!-- --> </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">EZ Texting</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$25 per month (up to 500 contacts)</p> </td><td> <div style="text-align:center">14 days</div> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Automations and workflows<!-- --> </li><li>Pre-built reporting and analytics<!-- --> </li><li>Business text messaging integrations and add-ons<!-- --> </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Textedly</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$24 per month</p> </td><td> <div style="text-align:center">14 days</div> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Omnichannel support (across email, voice, web, mobile and social)<!-- --> </li><li>Automations and workflows<!-- --> </li><li>Pre-built reporting and analytics<!-- --> </li><li>Business text messaging integrations and add-ons<!-- --> </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Sakari</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$16 per month</p> </td><td> <div style="text-align:center">14 days</div> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Automations and workflows<!-- --> </li><li>AI-powered automated answers<!-- --> </li><li>Pre-built reporting and analytics<!-- --> </li><li>Business text messaging integrations and add-ons<!-- --> </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">TextMagic</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$0.04 per outbound text</p> </td><td> <div style="text-align:center">30 days</div> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Automations and workflows<!-- --> </li><li>AI-powered automated answers<!-- --> </li><li>Pre-built reporting and analytics<!-- --> </li><li>Business text messaging integrations and add-ons<!-- --> </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Twilio</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Pay-as-you-go: Starting at $0.0079 per text message</p> </td><td> <div style="text-align:center">14 days</div> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Omnichannel support (across email, voice, web, mobile and social)<!-- --> </li><li>Automations and workflows<!-- --> </li><li>AI-powered automated answers<!-- --> </li><li>Pre-built reporting and analytics<!-- --> </li><li>Business text messaging integrations and add-ons<!-- --> </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Salesmsg</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$25 per month</p> </td><td> <div style="text-align:center">14 days</div> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Automations and workflows<!-- --> </li><li>Pre-built reporting and analytics<!-- --> </li><li>Business text messaging integrations and add-ons<!-- --> </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Google Voice</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$10 per user/month</p> </td><td> <div style="text-align:center">N/A</div> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Omnichannel support (across email, voice, web, mobile and social)<!-- --> </li><li>Automations and workflows<!-- --> </li><li>AI-powered automated answers<!-- --> </li><li>Pre-built reporting and analytics<!-- --> </li><li>Business text messaging integrations and add-ons<!-- --> </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Podium</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$289 per month</p> </td><td> <div style="text-align:center">14 days</div> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Omnichannel support (across email, voice, web, mobile and social)<!-- --> </li><li>Automations and workflows<!-- --> </li><li>AI-powered automated answers<!-- --> </li><li>Pre-built reporting and analytics<!-- --> </li><li>Business text messaging integrations and add-ons<!-- --> </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">SlickText</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$29 per month</p> </td><td> <div style="text-align:center">14 days</div> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Automations and workflows<!-- --> </li><li>AI-powered automated answers<!-- --> </li><li>Pre-built reporting and analytics<!-- --> </li><li>Business text messaging integrations and add-ons<!-- --> </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Thryv</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Contact Thryv</p> </td><td> <div style="text-align:center">14 days</div> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Omnichannel support (across email, voice, web, mobile and social)<!-- --> </li><li>Automations and workflows<!-- --> </li><li>AI-powered automated answers<!-- --> </li><li>Pre-built reporting and analytics<!-- --> </li><li>Business text messaging integrations and add-ons<!-- --> </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">RingCentral</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$32.99 per user/month</p> </td><td> <div style="text-align:center">14 days</div> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Omnichannel support (across email, voice, web, mobile and social)<!-- --> </li><li>Automations and workflows<!-- --> </li><li>AI-powered automated answers<!-- --> </li><li>Pre-built reporting and analytics<!-- --> </li><li>Business text messaging integrations and add-ons<!-- --> </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Sendinblue</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">$25 per month</p> </td><td> <div style="text-align:center">14 days</div> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Omnichannel support (across email, voice, web, mobile and social)<!-- --> </li><li>Automations and workflows<!-- --> </li><li>AI-powered automated answers<!-- --> </li><li>Pre-built reporting and analytics<!-- --> </li><li>Business text messaging integrations and add-ons<!-- --> </li></ul> </td></tr><tr><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Attentive</p> </td><td> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Contact Attentive</p> </td><td> <div style="text-align:center">60 days</div> </td><td> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Omnichannel support (across email, voice, web, mobile and social)<!-- --> </li><li>Automations and workflows<!-- --> </li><li>AI-powered automated answers<!-- --> </li><li>Pre-built reporting and analytics<!-- --> </li><li>Business text messaging integrations and add-ons<!-- --> </li></ul> </td></tr></tbody></table> </div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="The 15 best text services for your business"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">The 15 best text services for business</h2><div class="sc-ecc9c292-0 iUiEoJ"><div class="accent-box accent-tofu"> <div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"> <div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"> <div style="margin:unset" class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <a href="#Zendesk" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">1. Zendesk</a> </li><li><a href="#SimpleTexting" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">2. SimpleTexting</a> </li><li><a href="#EZ Texting" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">3. EZ Texting</a> </li><li><a href="#Textedly" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">4. Textedly</a> </li><li><a href="#Sakari" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">5. Sakari</a> </li><li><a href="#TextMagic" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">6. TextMagic</a> </li><li><a href="#Twilio" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">7. Twilio</a> </li><li><a href="#Salesmsg" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">8. Salesmsg</a> </li></ul> </div> <div style="margin:unset" class="StyledCol-sc-inuw62-0 fAWGeY Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"> <ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <a href="#Google Voice" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">9. Google Voice</a> </li><li><a href="#Podium" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">10. Podium</a> </li><li><a href="#SlickText" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">11. SlickText</a> </li><li><a href="#Thryv" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">12. Thryv</a> </li><li><a href="#RingCentral" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">13. RingCentral</a> </li><li><a href="#Sendinblue" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">14. Sendinblue</a> </li><li><a href="#Attentive" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">15. Attentive</a> </li></ul> </div> </div> </div> </div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Zendesk"></span></p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">1. <a target="_blank" rel="noopener noreferrer" href="/service/voice/?variant=1234" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Zendesk" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/businesstextmessaging11.png" width="100%"/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Say goodbye to teams piecing together fragmented information spread across different systems. At Zendesk, we help you <a target="_blank" rel="noopener noreferrer" href="/blog/ways-data-silos-impact-business-knock/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">break down silos<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> that arise when you communicate with customers across channels. Zendesk can set your team up for success by providing clear access to high-priority conversations and the ability to collaborate on multiple tickets simultaneously - all in a centralised workspace.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Because agents and teams share a unified view, collaboration is much easier, boosting efficiency and productivity and resulting in higher customer satisfaction. The Zendesk business text messaging application also features robust customer journey profiles that give agents quick access to the info they need to deliver a personalised, contextually relevant service.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Add messaging to your website, mobile apps, social and business channels to allow customers to reach you instantly By tightly coupling business messaging with other channels - like Facebook Messenger for Business or <a target="_blank" rel="noopener noreferrer" href="/service/messaging/twitter-business/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Twitter for Business<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> - agents no longer need to toggle between multiple interfaces to find customer information across channels. Zendesk makes it easy, allowing you to configure and send business text messages via <a target="_blank" rel="noopener noreferrer" href="/service/messaging/whatsapp-business/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">WhatsApp for Business<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> and SMS from within a simple user interface.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Business text messaging allows for 24/7 <a target="_blank" rel="noopener noreferrer" href="/blog/omnichannel-really-means/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">omnichannel support<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, so customers can conveniently connect with you on their own time, on their preferred communication channel. Since bots are always on, customers can get seamless support and self-service resources around the clock.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Features:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Industry-leading unified agent workspace<!-- --> </li><li>Omnichannel support (across email, voice, web, mobile and social)<!-- --> </li><li>Automations and workflows<!-- --> </li><li>AI-powered automated answers<!-- --> </li><li>Pre-built reporting and analytics<!-- --> </li><li>Canned snippets<!-- --> </li><li><a target="_blank" rel="noopener noreferrer" href="/service/routing-and-intelligence/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Ticket routing<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, categorisation and tagging<!-- --> </li><li>Customisation<!-- --> </li><li><a target="_blank" rel="noopener noreferrer" href="/service/help-center/knowledge-management-system/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Knowledge base management<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li><a target="_blank" rel="noopener noreferrer" href="/service/messaging/live-chat/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Real time chat<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li><a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408836402074" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">API<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> and <a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/apps/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">integrations<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li>Email with unlimited addresses<!-- --> </li><li>Tracking and measurement<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing plans:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Suite Team: $55 per agent/month<!-- --> </li><li>Suite Growth: $89 per agent/month<!-- --> </li><li>Suite Professional: $115 per agent/month<!-- --> </li><li>Suite Enterprise: Contact sales<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free trial:</strong> 14 days</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="SimpleTexting"></span></p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">2. <a target="_blank" rel="noopener noreferrer" href="https://simpletexting.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">SimpleTexting<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="SimpleTexting" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/businesstextmessaging22.png" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://simpletexting.com/simpletexting-for-mobile/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image source<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">SimpleTexting is a text messaging service geared toward SMS and MMS marketing campaigns across various industries. It includes messaging-focused features like group texting, extended messaging, autoresponders, trigger-based messaging, scheduled texts and analytics.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">If you’d like to collect customer feedback via text message, SimpleTexting has you covered with text polls. Additionally, SimpleTexting offers features like self-cleaning number lists. This feature automatically removes dead phone numbers so you don’t have to.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Features:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Free incoming SMS messages<!-- --> </li><li>Unlimited contacts<!-- --> </li><li>Support is available 7 days a week<!-- --> </li><li>Unlimited sign-up keywords<!-- --> </li><li>Rollover credits<!-- --> </li><li>5 user seats<!-- --> </li><li>Integrations with over 400 apps<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Volume-based pricing starts at $29 per month for 500 messages<!-- --> </li><li>Custom plans available<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free trial:</strong> 14 days</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="EZ Texting"></span></p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">3. <a target="_blank" rel="noopener noreferrer" href="https://www.eztexting.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">EZ Texting<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="EZ Texting" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/businesstextmessaging33.png" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://eztexting.force.com/answers/s/article/Getting-Started-How-to-Receive-Write-and-Send-Messages" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image source<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">EZ Texting bills itself as an all-in-one text marketing solution while catering to customer service, sales, HR and employee operations teams. All EZ Texting plans include unlimited incoming messages, phone and chat support, image editing tools and growth tools (like QR codes and signup forms).</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Plans vary in terms of how many users you’re allowed, how many keywords you can use and how many numbers you get. EZ Texting does not include voice services.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Features:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Free two-way texting<!-- --> </li><li>Mass texting and text forwarding<!-- --> </li><li>SafeSTOP opt-out<!-- --> </li><li>SMS texts up to 160 characters<!-- --> </li><li>Image texting support<!-- --> </li><li>Contact management<!-- --> </li><li>Message templates<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Launch: $25 per month (up to 500 contacts)<!-- --> </li><li>Boost: $75 per month (up to 2,000 contacts)<!-- --> </li><li>Scale: $125 per month (up to 50,000 contacts)<!-- --> </li><li>Enterprise: $3000 per month (more than 50,000 contacts)<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free trial:</strong> 14 days</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/apps/support/70561/ez-texting/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Learn more about EZ Texting for Zendesk.<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Textedly"></span></p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">4. <a target="_blank" rel="noopener noreferrer" href="https://www.textedly.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Textedly<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Textedly" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/businesstextmessaging44.png" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.textedly.com/business-text-messaging/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image source<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Textedly is a full-service digital mobile provider that offers business SMS solutions. With its volume-based pricing, you can scale your messaging depending on business needs. Textedly connects to popular tools like Slack, Mailchimp, HubSpot, Zendesk and Quickbooks, so it can integrate with your existing tech stack.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Textedly plans include free incoming messages, mass group texting, toll-free phone numbers, text scheduling, text messages over 300 characters, two-way SMS, auto-reply texts, comprehensive analytics and social media messaging. Each plan varies in the number of messages you can send per month and the number of custom keywords you can use.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Features:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->1,200 to 30,000 messages per month<!-- --> </li><li>SMS keywords to enable users to sign up for text marketing and notification campaigns<!-- --> </li><li>Text scheduling for single texts and group messages<!-- --> </li><li>Free incoming messages<!-- --> </li><li>Two-way SMS<!-- --> </li><li>Messaging analytics<!-- --> </li><li>Social media messaging<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Bronze: $24 per month<!-- --> </li><li>Plus: $39 per month<!-- --> </li><li>Enterprise: $50 per month<!-- --> </li><li>Elite: $70 per month<!-- --> </li><li>Business: $140 per month<!-- --> </li><li>Silver: $210 per month<!-- --> </li><li>Premium: $350 per month<!-- --> </li><li>Custom: Call Textedly<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free trial:</strong> 14 days</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Sakari"></span></p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">5. <a target="_blank" rel="noopener noreferrer" href="https://sakari.io/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Sakari<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Sakari" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/businesstextmessaging55.png" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://sakari.io/features/business-text-messaging/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image source<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Sakari offers one of the best platforms for outbound messaging, sending bulk texts and creating text templates. However, charges attached to inbound and outbound texts add up fast. Businesses focusing on texting for booking confirmations, delivery notifications and order updates will benefit the most.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">With Sakari, you can send individual and group messages right out of the box. You can also create marketing campaigns and integrate them with other apps.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Features:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->SMS and MMS (MMS only in the U.S. and Canada)<!-- --> </li><li>Text message templates<!-- --> </li><li>Mass texting<!-- --> </li><li>Marketing campaign functionality<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Starter: $16 per month (500 messages)<!-- --> </li><li>Growth: $30 per month (1,000 messages)<!-- --> </li><li>Business: $90 per month (3,125 messages)<!-- --> </li><li>Team: $170 per month (6,250 messages)<!-- --> </li><li>Gold: $330 per month (12,500 messages)<!-- --> </li><li>Elite: $640 per month (25,000 messages)<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free trial:</strong> 14 days</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="TextMagic"></span></p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">6. <a target="_blank" rel="noopener noreferrer" href="https://www.textmagic.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">TextMagic<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="TextMagic" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/businesstextmessaging66.png" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.textmagic.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image source<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">TextMagic’s SMS messaging for business aims to create a great customer support and marketing experience. With this text messaging software, you can automate everything from notifications, to confirmations, to SMS marketing campaigns. TextMagic offers bulk texting, two-way texting, automation and segmentation. The easy-to-use platform also works in over 200 countries.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Users can send texts through their TextMagic number to route replies to their API, web app, email or personal phone. You can also log contact information from an Excel spreadsheet, CSV form or click-to-text forms. TextMagic is a pay-as-you-go service that charges four cents per text.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Features:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->SMS and MMS (no group messaging)<!-- --> </li><li>Mass texting<!-- --> </li><li>Auto-replies<!-- --> </li><li>Schedule texts<!-- --> </li><li>Built-in automation and segmentation<!-- --> </li><li>APIs that route replies<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Pay-as-you-go pricing: $0.04 per outbound text<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free trial:</strong> 30 days</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Twilio"></span></p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">7. <a target="_blank" rel="noopener noreferrer" href="https://www.twilio.com/en-us" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Twilio<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Twilio" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/businesstextmessaging77.png" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.twilio.com/en-us/messaging" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image source<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Even though Twilio offers no-code tools and out-of-the-box features, this platform suits developers. Thanks to its range of APIs, Twilio lets businesses add SMS texting, call redirection and other features to their own services. While you need technical expertise to get the most value out of Twilio, developers can make it a cost-effective and customisable platform.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Twilio also gets an edge from its marketing analytics tools. Its Message Insights feature allows you to assess your marketing strategies and weigh key metrics. Additionally, its advanced message delivery reports highlight where you’re succeeding and where you need to improve.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Features:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Messaging (SMS text messages, WhatsApp, chat)<!-- --> </li><li>Programmable voice for making and receiving calls<!-- --> </li><li>Video support<!-- --> </li><li>Email integration<!-- --> </li><li>A range of pre-built products and APIs<!-- --> </li><li>Customisation for developers<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Pay-as-you-go pricing: Starting at $0.0079 per text message<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free trial:</strong> 14 days</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Salesmsg"></span></p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">8. <a target="_blank" rel="noopener noreferrer" href="https://www.salesmessage.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Salesmsg<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Salesmsg" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/businesstextmessaging88.png" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.salesmessage.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image source<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Salesmsg offers a reliable cloud-based platform you can use from a web interface or mobile app. The app sidebar contains four tabs: Conversations, Contacts, Broadcasts, and Triggers. Businesses looking for extra features need to integrate Salesmsg with other apps.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Salesmsg’s one-click integration with Outlook and Google helps customers book appointments easily and can automate text messaging when it’s connected to CRM platforms. Thanks to the wide range of integrations, you can use Salesmsg to send high volumes of messages and make calls from the same number, enabling you to gain leads and conversions in real time.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Features:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Simple interface<!-- --> </li><li>Integrations with other apps<!-- --> </li><li>Bulk messaging<!-- --> </li><li>Automated texts<!-- --> </li><li>Voice call functionality<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->500 message plan: $25 per month<!-- --> </li><li>1,000 message plan: $49 per month<!-- --> </li><li>2,500 message plan: $99 per month<!-- --> </li><li>5,000 message plan: $179 per month<!-- --> </li><li>7,500 message plan: $249 per month<!-- --> </li><li>10,000+ message plan: Talk to a member of the Salesmsg team<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free trial:</strong> 14 days</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Google Voice"></span></p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">9. <a target="_blank" rel="noopener noreferrer" href="https://voice.google.com/u/0/about" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Google Voice<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Google Voice" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/businesstextmessaging99.png" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://chrome.google.com/webstore/detail/google-voice-by-google/kcnhkahnjcbndmmehfkdnkjomaanaooo" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image source<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Google Voice offers basic text messaging features at one of the lowest price points. Though it doesn't have advanced features, small businesses and companies with only a handful of clients will appreciate this service’s simplicity. On top of that, the software integrates with the full Google suite of tools.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">While Google Voice is a great starting point for small businesses and sole proprietors, it won’t offer the features that larger companies need. After growing your business, you may want to branch out into other platforms.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Features:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Unlimited SMS (U.S. only)<!-- --> </li><li>MMS (U.S. only)<!-- --> </li><li>Group messaging (8 users max)<!-- --> </li><li>Voice calls<!-- --> </li><li>Voicemail<!-- --> </li><li>Call attendants<!-- --> </li><li>Call forwarding<!-- --> </li><li>Basic one-on-one text messaging<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Starter: $10 per user/month<!-- --> </li><li>Standard: $20 per user/month<!-- --> </li><li>Premier: $30 per user/month<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free trial:</strong> Not available</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Podium"></span></p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">10. <a target="_blank" rel="noopener noreferrer" href="https://www.podium.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Podium<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Podium" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/businesstextmessaging111.png" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.podium.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image source<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">As one of the top business SMS solutions, Podium can handle plans for small and large businesses across industries, including automotive, retail, home services, professional services and healthcare. Every Podium plan comes with an inbox for all your emails, texts, phone calls and social media messages.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">But note that business messaging software features - like voicemail transcriptions, automation, integrations, advanced routing and auto-responses - require an advanced plan. The same goes if you want unlimited contacts.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Features:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Task automation<!-- --> </li><li>Round-robin lead routing<!-- --> </li><li>Customised branding<!-- --> </li><li>Text-based website chat<!-- --> </li><li>Reporting and analytics<!-- --> </li><li>Unlimited contacts and team members on Standard plans<!-- --> </li><li>Secure payment processing<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Essentials: $289 per month<!-- --> </li><li>Standard: $449 per month<!-- --> </li><li>Professional: $649 per month<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free trial:</strong> 14 days</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="SlickText"></span></p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">11. <a target="_blank" rel="noopener noreferrer" href="https://www.slicktext.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">SlickText<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="SlickText" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/businesstextmessaging112.png" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.slicktext.com/text-marketing-features/automated-workflows.php" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image source<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">SlickText’s text service for business includes automatic URL shortening, bulk SMS and a text scheduler. It also offers text keywords, unlimited contacts, picture messaging and live chat support on all plans. Each plan’s price relates to text volume, though higher volume plans also get more text keywords.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">SlickText focuses on growth marketers with features like text-to-join. This feature enables leads to join your marketing lists by texting your business’s shortcode a customised keyword. They can also use a QR code to opt in.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Features:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Text keywords for signing up<!-- --> </li><li>Unlimited contacts<!-- --> </li><li>One-on-one onboarding support<!-- --> </li><li>Picture messaging support<!-- --> </li><li>Unused texts rollover<!-- --> </li><li>Dedicated short codes and phone numbers<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->The Basic: $29 per month (500 texts)<!-- --> </li><li>The Step Up: $49 per month (1,000 texts)<!-- --> </li><li>The Lil Bro: $79 per month (2,000 texts)<!-- --> </li><li>The Big Bro: $139 per month (3,600 texts)<!-- --> </li><li>The Boss: $189 per month (5,000 texts)<!-- --> </li><li>The Albatross: $350 per month (10,000 texts)<!-- --> </li><li>The Whale: $750 per month (25,000 texts)<!-- --> </li><li>The Monstro: $1,250 per month (50,000 texts)<!-- --> </li><li>Enterprise: Talk to SlickText<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free trial:</strong> 14 days</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Thryv"></span></p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">12. <a target="_blank" rel="noopener noreferrer" href="https://www.thryv.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Thryv<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Thryv" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/businesstextmessaging113.png" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://learn.thryv.com/hc/en-us/articles/7286759280397-Google-s-Business-Messages" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image source<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Thryv’s customer messaging software comes packaged with business management solutions. The platform drives growth and automates workflows with an array of built-in tools. Thryv also offers an interface where you can find inbound and outbound messages in one place. You can integrate Thryv with other services, including social media, text and email.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">You can also monitor your online reputation with new comment notifications and automatic review requests. Unlike most services, Thryv doesn’t offer cookie-cutter plans, so users select features and add them to their interface.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Features:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Automated workflows<!-- --> </li><li>Built-in business management solutions<!-- --> </li><li>Integrations with social media, text and email<!-- --> </li><li>User payment requests<!-- --> </li><li>Centralised bill pay portal<!-- --> </li><li>Online reputation analytics<!-- --> </li><li>Customisable plans<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Plus (2 users): Customised pricing<!-- --> </li><li>Premium (5 users): Customised pricing<!-- --> </li><li>Unlimited (10 users): Customised pricing<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free trial:</strong> Not available</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="RingCentral"></span></p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">13. <a target="_blank" rel="noopener noreferrer" href="https://www.ringcentral.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">RingCentral<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="RingCentral" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/businesstextmessaging114.png" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.ringcentral.com/sms.html" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image source<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">RingCentral caters to startups, small businesses and enterprises in various industries, including retail, financial services, healthcare, education, professional services and more. Whether you want to use the app or need to rent desks and conference phones, the company will lend you support.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">RingCentral’s instant messaging software lets users text and send multimedia messages to their clients and colleagues from a unique business number - you can even use it for voice and fax communications. All RingCentral plans come with messaging and phone support. Users receive push and email notifications, number blocking and international SMS in 22 countries.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Features:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->SSO<!-- --> </li><li>Multi-site support<!-- --> </li><li>Popular CRM integrations with Zendesk, Salesforce and more<!-- --> </li><li>Video meetings with up to 200 participants<!-- --> </li><li>Real-time analytics<!-- --> </li><li>Unlimited calls in the U.S. and Canada<!-- --> </li><li>Voicemail-to-text<!-- --> </li><li>Team messaging and document sharing<!-- --> </li><li>Phone and desk rental options<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Essentials: $32.99 per user/month<!-- --> </li><li>Standard: $40.99 per user/month <!-- --> </li><li>Premium: $47.99 per user/month<!-- --> </li><li>Ultimate: $62.99 per user/month<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free trial</strong>: 14 days</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/marketplace/apps/support/43511/ringcentral/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Learn more about Zendesk for RingCentral.<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Sendinblue"></span></p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">14. <a target="_blank" rel="noopener noreferrer" href="https://www.sendinblue.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Sendinblue<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Sendinblue" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/businesstextmessaging115.png" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.sendinblue.com/features/sms-marketing/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image source<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Sendinblue’s SMS texting services focus on outreach through messaging with advanced plans featuring digital marketing features, such as an email designer, landing page builder and Facebook ad manager. Using Sendinblue’s SMS marketing tool, you can build campaigns, set up transactional SMS for order fulfillment, craft personalised messages and track campaign performance.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">For businesses that want flexible pricing, Sendinblue is a great option for texting because it allows you to purchase prepaid SMS credits. All you need to do is go to the pricing page, enter the number of texts you want and in what country, and you’ll receive your pricing.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Features:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Unlimited daily text messaging<!-- --> </li><li>SMS marketing automation<!-- --> </li><li>Advanced segmentation<!-- --> </li><li>Advanced open and click stats, heat map reporting and real time reporting<!-- --> </li><li>Basic and advanced integrations<!-- --> </li><li>Email and phone support<!-- --> </li><li>GDPR compliance<!-- --> </li><li>Contact management<!-- --> </li><li>Transactional emails and texting<!-- --> </li><li>Automation<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Starter: $25 per month<!-- --> </li><li>Business: $65 per month<!-- --> </li><li>Enterprise: Customised pricing<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free trial:</strong> 14 days</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Attentive"></span></p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">15. <a target="_blank" rel="noopener noreferrer" href="https://www.attentive.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Attentive<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></h3> <img alt="Attentive" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/businesstextmessaging116.png" width="100%"/> <div style="text-align:center"><caption><em><a target="_blank" rel="noopener noreferrer" href="https://www.attentive.com/demo" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Image source<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></em></caption></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Attentive’s SMS messaging for business can help you engage with customers via messaging that fits your business needs. Features include cart abandonment reminder texts, omnichannel sign up solutions, real time updates and presale codes. Attentive allows you to tailor your text messages by customer or customer segment. This service also comes equipped with bulk SMS, coupons and promotions features to help drive marketing campaigns.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Attentive offers four products: Growth, Audience Manager, Messaging and Business Intelligence. With Audience Manager, you can build custom segments to improve message targeting and timing. Growth provides solutions for lead generation, such as mobile website sign up modules. Business Intelligence delivers detailed reports on performance so you can optimise your messaging campaigns, while Messaging is the tool that helps drive engagement and communication.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Features:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Trigger-based automated text messaging<!-- --> </li><li>Multichannel marketing<!-- --> </li><li>Automatic URL shortening<!-- --> </li><li>Rich media support<!-- --> </li><li>A/B testing and real time statistics<!-- --> </li><li>Group messaging, message personalisation and customer segmentation<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Pricing:</strong></p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Contact Attentive for custom pricing<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><strong>Free trial:</strong>60 days</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Key features of business texting software"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Key features of business texting software</h2><div class="sc-ecc9c292-0 iUiEoJ"><img alt="Key features of business texting software" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/businesstextmessaging117.png" width="90%"/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Here are a few key features to look for when picking business texting software.</p><div itemType="https://schema.org/FAQPage" class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rid4e76:--trigger:0" role="button" tabindex="0" aria-controls=":Rid4e76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Automations and workflows</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rid4e76:--panel:0" aria-hidden="true" aria-labelledby=":Rid4e76:--trigger:0" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">The right business text messaging software should allow your teams to automate customer interactions, processes and workflows across systems. Using AI to automate repetitive tasks can increase agent efficiency, help deflect queries and streamline communication for customers and agents alike.</p></div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rid4e76:--trigger:1" role="button" tabindex="0" aria-controls=":Rid4e76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Proactive texts, notifications and updates</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rid4e76:--panel:1" aria-hidden="true" aria-labelledby=":Rid4e76:--trigger:1" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Business messaging platforms can help you build stronger relationships through proactive communication that keeps customers in the loop. Proactive texts that include notifications and updates - like order confirmations, shipping updates, payment reminders or ticket statuses - allow you to stay ahead of customer questions or concerns.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Messaging also enables you to send proactive, personalised messages based on customer preferences, order history or behaviour. These messages can contain product recommendations, information about sales or policy changes or discounts and coupon codes.</p></div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rid4e76:--trigger:2" role="button" tabindex="0" aria-controls=":Rid4e76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV"> Unified omnichannel agent workspace</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rid4e76:--panel:2" aria-hidden="true" aria-labelledby=":Rid4e76:--trigger:2" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Any texting tool you choose should facilitate communication across all channels and consolidate the customer journey into one unified view. A <a target="_blank" rel="noopener noreferrer" href="/service/agent-workspace/?variant=1234#unify" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">centralised agent workspace<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> ensures agents have the information they need to deliver a rich, personalised experience without jumping between different systems or applications.</p></div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rid4e76:--trigger:3" role="button" tabindex="0" aria-controls=":Rid4e76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">AI-powered automated answers</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rid4e76:--panel:3" aria-hidden="true" aria-labelledby=":Rid4e76:--trigger:3" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Great service means meeting customers where they are and making support available around the clock. Business text messaging integrated with <a target="_blank" rel="noopener noreferrer" href="/service/messaging/chatbot/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">AI-powered chatbots<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> can provide faster service at scale with <a target="_blank" rel="noopener noreferrer" href="/service/help-center/faq-software/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">self-service tools like FAQs<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> with automated answers.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">This feature empowers customers to find answers independently, deflecting common requests that might otherwise result in ticket creation. By handling these recurring questions, AI-powered bots free up agents to handle more complex issues and lead to faster resolution times.</p></div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rid4e76:--trigger:4" role="button" tabindex="0" aria-controls=":Rid4e76:--panel:4" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Pre-built reporting and analytics</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rid4e76:--panel:4" aria-hidden="true" aria-labelledby=":Rid4e76:--trigger:4" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/service/analytics/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Reporting and analytics dashboards<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> allow you to analyse your business text messaging performance to see what’s working and where you need to improve. With pre-built, out-of-the-box reporting, you can immediately gain customer insight to understand your customers better. This enables you to tailor your messaging for personalised experiences.</p></div></section></div></div> <br/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Benefits of using a business texting app or service"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Benefits of using a business texting app or service</h2><div class="sc-ecc9c292-0 iUiEoJ"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Companies can leverage text messaging as part of their sales, support and marketing strategies. Here are some key benefits of incorporating a texting service into your business.</p><div itemType="https://schema.org/FAQPage" class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rad5e76:--trigger:0" role="button" tabindex="0" aria-controls=":Rad5e76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Provide fast and convenient customer support</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rad5e76:--panel:0" aria-hidden="true" aria-labelledby=":Rad5e76:--trigger:0" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">According to the <a target="_blank" rel="noopener noreferrer" href="https://cxtrends.zendesk.com/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Zendesk Customer Experience Trends Report 2023<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>, customers expect businesses to deliver great support with every interaction - 70% will even buy more from companies that offer seamless conversational experiences. That means meeting the customer on their preferred channel with fast, personalised and engaging interactions.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">When all messaging conversations get consolidated into a single view, agents have the context they need to offer high-quality service, so the customer doesn’t have to repeat information. Customers can also enjoy speedy service when messaging is paired with AI-powered chatbots and integrations that provide convenient self-service options.</p></div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rad5e76:--trigger:1" role="button" tabindex="0" aria-controls=":Rad5e76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Save time and money with automated text responses</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rad5e76:--panel:1" aria-hidden="true" aria-labelledby=":Rad5e76:--trigger:1" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Automated text responses are valuable to customers and your business. They offer instant communication to the customer, and they save you money by eliminating any agent involvement and allocating their expertise elsewhere. For example, when a customer sends you a text, you could automate a reply that says: 'We’ve received your message. We’ll get back to you shortly.'</p></div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rad5e76:--trigger:2" role="button" tabindex="0" aria-controls=":Rad5e76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Boost agent productivity by deflecting phone calls</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rad5e76:--panel:2" aria-hidden="true" aria-labelledby=":Rad5e76:--trigger:2" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Business text messaging allows for asynchronous conversations. That means customers can pause an interaction and seamlessly resume the conversation at a more convenient time. This deflects phone calls and boosts agent productivity by allowing them to handle multiple conversations at once.</p></div></section></div></div> <br/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Best practices for business text messaging"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Best practice for business text messaging</h2><div class="sc-ecc9c292-0 iUiEoJ"><img alt="Best practices for business text messaging" loading="lazy" src="https://d1eipm3vz40hy0.cloudfront.net/images/AMER/businesstextmessaging118.jpg" width="100%"/> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Best practice can help you maximise the benefits of your business text messaging software.</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 hhFmhj" color="kale"><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" style="fill:currentColor"><path d="M8 0C3.6 0 0 3.6 0 8s3.6 8 8 8 8-3.6 8-8c0-2.1-.85-4.15-2.35-5.65S10.1 0 8 0zM6.2 12.6 2.9 9.35l.85-.85 2.45 2.45 6.05-6.1.85.85-6.9 6.9z"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"> <h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Personalise conversations</h3> <br/>With business text messaging, you can use customer data to engage in rich, <a target="_blank" rel="noopener noreferrer" href="/blog/complete-guide-personalization/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">personalised conversations<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. Based on the customer’s history, preferences and behaviours, you can connect with them on their preferred channel with offers, updates and language tailored to their needs.<!-- --> </div></li><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" style="fill:currentColor"><path d="M8 0C3.6 0 0 3.6 0 8s3.6 8 8 8 8-3.6 8-8c0-2.1-.85-4.15-2.35-5.65S10.1 0 8 0zM6.2 12.6 2.9 9.35l.85-.85 2.45 2.45 6.05-6.1.85.85-6.9 6.9z"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Find the right messaging cadence</h3> <br/>Overstimulating your customer with too many messages can cause them to immediately delete your texts. Even if your customer is open to receiving a lot of messages, some mobile networks may automatically mark your texts as spam when sent from the same number. Finding the right text message frequency can keep your customer satisfied and responsive, allowing you to continue building the relationship.<!-- --> </div></li><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" style="fill:currentColor"><path d="M8 0C3.6 0 0 3.6 0 8s3.6 8 8 8 8-3.6 8-8c0-2.1-.85-4.15-2.35-5.65S10.1 0 8 0zM6.2 12.6 2.9 9.35l.85-.85 2.45 2.45 6.05-6.1.85.85-6.9 6.9z"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Be responsive</h3> <br/>Don’t ghost your customers. When customers get in touch, it’s best to have an <a target="_blank" rel="noopener noreferrer" href="/blog/consider-customer-service-automation/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">automated response<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> ready so you can provide them with instant support. Depending on the inquiry, your always-on AI text bot can send the appropriate response. For example, perhaps you can direct them to your help centre or provide them with the phone number for customer service.<!-- --> </div></li><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" style="fill:currentColor"><path d="M8 0C3.6 0 0 3.6 0 8s3.6 8 8 8 8-3.6 8-8c0-2.1-.85-4.15-2.35-5.65S10.1 0 8 0zM6.2 12.6 2.9 9.35l.85-.85 2.45 2.45 6.05-6.1.85.85-6.9 6.9z"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Use macros and templates to streamline messaging</h3> <br/>Templates can help your support agents send text messages to customers at scale. With templates, you can communicate transactional details like shipping confirmations, payment reminders or shipping updates. You can also create templates for promotional messages that include personalised offers, discounts and coupons. Keep templates concise and personalised to boost engagement with the messages.<br/>Additionally, <a target="_blank" rel="noopener noreferrer" href="/blog/smbs-got-faster-solving-customer-issues/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">apply macros<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> so that when agents update tickets, the changes are automatically communicated to the customer. These prewritten responses eliminate the need to type a manual reply, increasing efficiency and productivity.</div></li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="How to choose the right business texting platform"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">How to choose the right business texting platform</h2><div class="sc-ecc9c292-0 iUiEoJ"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Now that you’ve seen the top business texting software tools, features, benefits and best practice, here are a few more points to take into account:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Would you prefer a <strong>pay-per-text</strong> or <strong>standard monthly</strong> payment plan?<!-- --> </li><li>Will you emphasise <strong>inbound</strong> or <strong>outbound</strong> messages?<!-- --> </li><li>Does your business focus on <strong>marketing</strong> or <strong>customer service</strong>?<!-- --> </li><li>Do you only need <strong>basic features</strong> or <strong>advanced functionality</strong>?<!-- --> </li></ul> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">You should also consider the following questions to help you pick the right fit.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Does it integrate with your existing customer service tool?</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">The right business text messaging platform should integrate with your current systems. This allows your teams to use the software quickly and enhance the customer experience sooner. Consider the out-of-the-box integrations that the software comes with and which third-party integrations - like <a target="_blank" rel="noopener noreferrer" href="/service/messaging/twitter-business/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Twitter for Business<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> or <a target="_blank" rel="noopener noreferrer" href="/blog/instagram-for-business/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Instagram for Business<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> - are available so you can customise your messaging support to your business.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Is the business text messaging tool easy to set up and scale?</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Your business text messaging tool should be easy to set up so you can start offering text support across several channels. The business texting application should also be flexible enough to grow with your business without any issues. This is where it’s important to consider general functionality, such as whether the tool is service-, marketing- or sales-oriented.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">While you may only plan to use business texting for customer service purposes, it’s smart to consider whether it might also play a future role in your sales strategy.</p><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Does the business text service provide a frictionless agent experience?</h3> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">The business texting service you choose should be simple to use and provide a seamless experience for your team. When agents can’t do what they need to - or they can’t do it easily - the customer receives less efficient, less effective service.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">If tools make agents’ jobs more difficult, they can get frustrated, which ruins morale. The downstream effect can result in agent burnout and customers experiencing low-quality service. Even the simplest support strategy relies on a strong foundation of people, processes and technology.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Business text messaging FAQs"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jcTdzb Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gwcFCI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Business text messaging FAQs</h2><div class="sc-ecc9c292-0 iUiEoJ"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Business texting comes with a few extra considerations. Here are the common FAQs.</p><div itemType="https://schema.org/FAQPage" class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-ga9m60-0 ezJqxF" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rad8e76:--trigger:0" role="button" tabindex="0" aria-controls=":Rad8e76:--panel:0" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Why do you need a business text messaging app?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rad8e76:--panel:0" aria-hidden="true" aria-labelledby=":Rad8e76:--trigger:0" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Text messaging software for businesses involves more than sending the occasional SMS - it’s a tool to <a target="_blank" rel="noopener noreferrer" href="/blog/creating-seamless-conversational-experiences/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">create conversational experiences<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. You need to pair a customer service strategy with the right automated text messaging service software so you can manage conversations from customers’ preferred channels. Whether your focus is marketing or customer support, the best text messaging service can help you reach and respond to customers more conveniently, creating a <a target="_blank" rel="noopener noreferrer" href="/blog/how-to-be-customer-centric/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer-centric experience<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>.</p></div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rad8e76:--trigger:1" role="button" tabindex="0" aria-controls=":Rad8e76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">How does business text messaging work?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rad8e76:--panel:1" aria-hidden="true" aria-labelledby=":Rad8e76:--trigger:1" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Business text messaging systems work a lot like traditional texting. However, with SMS messaging services, a company's phone system tracks and logs messages. Some businesses even automate their messages with AI. Depending on the platform, business texting includes:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <strong>Two-way messaging</strong> between the company and the customer<!-- --> </li><li><strong>One-way texting</strong> from the business to the consumer<!-- --> </li><li><strong>Bulk messaging</strong> to many customers and potential leads<!-- --> </li></ul> </div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rad8e76:--trigger:2" role="button" tabindex="0" aria-controls=":Rad8e76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Which devices can receive business text messages?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rad8e76:--panel:2" aria-hidden="true" aria-labelledby=":Rad8e76:--trigger:2" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Agents can receive, organise and respond to messages on any device connected to their unified workspace. Because business text messages use the same messaging protocol as consumer text messages, any device that’s compatible with SMS or your chosen messaging app will work.</p></div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rad8e76:--trigger:3" role="button" tabindex="0" aria-controls=":Rad8e76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Do businesses need consent to text customers?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rad8e76:--panel:3" aria-hidden="true" aria-labelledby=":Rad8e76:--trigger:3" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">According to the Telephone Consumer Protection Act (TCPA), businesses need written consent before texting clients. Many companies include this permission in their terms of service or recommend texting in pop-ups and emails.</p><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">You and your legal team should review <a target="_blank" rel="noopener noreferrer" href="https://www.fdic.gov/resources/supervision-and-examinations/consumer-compliance-examination-manual/documents/8/viii-5-1.pdf" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">TCPA guidelines<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> before texting customers.</p></div></section></div><div itemProp="mainEntity" itemType="https://schema.org/Question" class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="5" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rad8e76:--trigger:4" role="button" tabindex="0" aria-controls=":Rad8e76:--panel:4" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 itemProp="name" class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">When should businesses use customer texting services?</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rad8e76:--panel:4" aria-hidden="true" aria-labelledby=":Rad8e76:--trigger:4" itemProp="acceptedAnswer" itemType="https://schema.org/Answer" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Text services benefit any business looking to improve its client communications, customer retention, outreach and quality of <a target="_blank" rel="noopener noreferrer" href="/blog/customer-service-skills/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer service<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a>. You should use text messaging services when you need to:</p><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 dnJUmF"><li> <!-- -->Send time-sensitive updates and alerts, such as delivery notifications or order status updates<!-- --> </li><li>Provide discount codes and promotional offers<!-- --> </li><li>Engage in short internal or external customer service conversations<!-- --> </li><li>Collect <a target="_blank" rel="noopener noreferrer" href="/blog/customer-feedback-management/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2">customer feedback<svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> </li><li>Reach customers who prefer to communicate via SMS<!-- --> </li></ul> </div></section></div></div> <p class="Textstyle__TextRoot-sc-c9um69-0 dubpne"><span id="Try business SMS service for free"></span></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gUTDzE Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Related business text messaging guides</h2></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 elZec Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Supplement your knowledge of business text messaging with our resources below and discover additional ways to connect with customers.</p></div><div class="StyledCol-sc-inuw62-0 dpHgeZ Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 ialojv sc-e2fe0354-2 cTaaEo"><a href="/service/voice/?variant=1234" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 ejROSM eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ehcNMN" data-garden-id="buttons.anchor" 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text messaging","tier-bg-hero-color":"4","tier-resource-checkbox":"1","tier-resource-headline":"Related business text messaging guides","tier-hero-ctas":[{"tier-hero-cta-text":"View demo","tier-hero-cta-url":"/demo/?demoStep=personal#1"}],"tier-copy":[{"tier-copy-headline":"What is business text messaging?","tier-copy-body":"Business text messaging is the exchange of conversations between a company and its leads, customers or employees through messaging. In addition to standard texts, business text messaging includes mobile communication channels, such as chat apps like WhatsApp and \u003ca href=\"/service/messaging/facebook-messenger-business/\" rel=\"noopener\" target=\"_blank\"\u003eFacebook Messenger\u003c/a\u003e. It allows businesses to meet people where they already are, on the channels they prefer - leading to a better experience. \r\n\r\n\u003cspan id=\"Comparison chart of the top business text services and apps\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Comparison chart of the top business text services and apps","tier-copy-body":"From a distance, text message software might appear similar. But not all are created equal. In the comparison table below, we outline the main features, price points and free trial periods so you can easily compare the best text messaging service for businesses at a high level.\r\n\r\n\u003cdiv style=\"overflow-x: auto\"\u003e\r\n\u003ctable style=\"table-layout: auto\"\u003e\r\n\r\n \u003cthead\u003e\r\n \u003ctr\u003e\r\n \u003cth\u003e\u003cstrong\u003eSoftware\u003c/strong\u003e\u003c/th\u003e\r\n \u003cth\u003e\u003cstrong\u003eStarting price\u003c/strong\u003e\u003c/th\u003e\r\n \u003cth\u003e\u003cstrong\u003eFree trial\u003c/strong\u003e\u003c/th\u003e\r\n \u003cth\u003e\u003cstrong\u003eKey features\u003c/strong\u003e\u003c/th\u003e\r\n \u003c/tr\u003e\r\n \u003c/thead\u003e\r\n\r\n \u003ctbody\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nZendesk\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$55 per agent/month\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e14 days\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eIndustry-leading unified agent workspace\u003c/li\u003e\r\n\r\n\t\u003cli\u003eOmnichannel support (across email, voice, web, mobile and social)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAutomations and workflows\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAI-powered automated answers\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePre-built reporting and analytics\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBusiness text messaging integrations and add-ons\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nSimpleTexting\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$29 per month/500 messages\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e14 days\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eOmnichannel support (across email, voice, web, mobile and social)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAutomations and workflows\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAI-powered automated answers\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePre-built reporting and analytics\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBusiness text messaging integrations and add-ons\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nEZ Texting\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$25 per month (up to 500 contacts)\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e14 days\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eAutomations and workflows\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePre-built reporting and analytics\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBusiness text messaging integrations and add-ons\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nTextedly\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$24 per month\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e14 days\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eOmnichannel support (across email, voice, web, mobile and social)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAutomations and workflows\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePre-built reporting and analytics\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBusiness text messaging integrations and add-ons\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/tr\u003e\r\n \r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nSakari\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$16 per month\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e14 days\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eAutomations and workflows\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAI-powered automated answers\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePre-built reporting and analytics\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBusiness text messaging integrations and add-ons\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nTextMagic\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$0.04 per outbound text\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e30 days\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eAutomations and workflows\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAI-powered automated answers\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePre-built reporting and analytics\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBusiness text messaging integrations and add-ons\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nTwilio\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nPay-as-you-go: Starting at $0.0079 per text message\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e14 days\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eOmnichannel support (across email, voice, web, mobile and social)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAutomations and workflows\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAI-powered automated answers\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePre-built reporting and analytics\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBusiness text messaging integrations and add-ons\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nSalesmsg\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$25 per month\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e14 days\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eAutomations and workflows\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePre-built reporting and analytics\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBusiness text messaging integrations and add-ons\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nGoogle Voice\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$10 per user/month\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003eN/A\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eOmnichannel support (across email, voice, web, mobile and social)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAutomations and workflows\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAI-powered automated answers\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePre-built reporting and analytics\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBusiness text messaging integrations and add-ons\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nPodium\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$289 per month\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e14 days\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eOmnichannel support (across email, voice, web, mobile and social)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAutomations and workflows\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAI-powered automated answers\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePre-built reporting and analytics\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBusiness text messaging integrations and add-ons\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nSlickText\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$29 per month\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e14 days\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eAutomations and workflows\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAI-powered automated answers\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePre-built reporting and analytics\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBusiness text messaging integrations and add-ons\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nThryv\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nContact Thryv\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e14 days\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eOmnichannel support (across email, voice, web, mobile and social)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAutomations and workflows\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAI-powered automated answers\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePre-built reporting and analytics\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBusiness text messaging integrations and add-ons\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nRingCentral\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$32.99 per user/month\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e14 days\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eOmnichannel support (across email, voice, web, mobile and social)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAutomations and workflows\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAI-powered automated answers\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePre-built reporting and analytics\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBusiness text messaging integrations and add-ons\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nSendinblue\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n$25 per month\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e14 days\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eOmnichannel support (across email, voice, web, mobile and social)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAutomations and workflows\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAI-powered automated answers\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePre-built reporting and analytics\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBusiness text messaging integrations and add-ons\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003ctr\u003e\r\n \u003ctd\u003e\r\nAttentive\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\nContact Attentive\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003ccenter\u003e60 days\u003c/center\u003e\r\n \u003c/td\u003e\r\n \u003ctd\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eOmnichannel support (across email, voice, web, mobile and social)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAutomations and workflows\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAI-powered automated answers\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePre-built reporting and analytics\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBusiness text messaging integrations and add-ons\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\u003c/tr\u003e\r\n\r\n \u003c/tbody\u003e\r\n\u003c/table\u003e\r\n\u003c/div\u003e\r\n\r\n\r\n\u003cspan id=\"The 15 best text services for your business\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"The 15 best text services for business","tier-copy-body":"\u003cdiv class=\"accent-box accent-tofu\"\u003e\r\n\u003cdiv class=\"grid\"\u003e\r\n \u003cdiv class=\"row\"\u003e\r\n \u003cdiv class=\"col col-small-6\"\u003e\r\n\u003cul\u003e\r\n\u003cli\u003e\u003ca href=\"#Zendesk\"\u003e1. Zendesk\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#SimpleTexting\"\u003e2. SimpleTexting\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#EZ Texting\"\u003e3. EZ Texting\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Textedly\"\u003e4. Textedly\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Sakari\"\u003e5. Sakari\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#TextMagic\"\u003e6. TextMagic\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Twilio\"\u003e7. Twilio\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Salesmsg\"\u003e8. Salesmsg\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \u003c/div\u003e\r\n\r\n \u003cdiv class=\"col col-small-6\"\u003e\r\n\u003cul\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Google Voice\"\u003e9. Google Voice\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Podium\"\u003e10. Podium\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#SlickText\"\u003e11. SlickText\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Thryv\"\u003e12. Thryv\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#RingCentral\"\u003e13. RingCentral\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Sendinblue\"\u003e14. Sendinblue\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Attentive\"\u003e15. Attentive\u003c/a\u003e\u003c/li\u003e\r\n\u003c/ul\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\r\n\u003cspan id=\"Zendesk\"\u003e\u003c/span\u003e \r\n\r\n\u003ch3\u003e1. \u003ca href=\"/service/voice/?variant=1234\" rel=\"noopener\" target=\"_blank\"\u003eZendesk\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Zendesk\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/businesstextmessaging11.png\" width=100% height=100% /\u003e\r\n\r\nSay goodbye to teams piecing together fragmented information spread across different systems. At Zendesk, we help you \u003ca href=\"/blog/ways-data-silos-impact-business-knock/\" rel=\"noopener\" target=\"_blank\"\u003ebreak down silos\u003c/a\u003e that arise when you communicate with customers across channels. Zendesk can set your team up for success by providing clear access to high-priority conversations and the ability to collaborate on multiple tickets simultaneously - all in a centralised workspace. \r\n\r\nBecause agents and teams share a unified view, collaboration is much easier, boosting efficiency and productivity and resulting in higher customer satisfaction. The Zendesk business text messaging application also features robust customer journey profiles that give agents quick access to the info they need to deliver a personalised, contextually relevant service. \r\n\r\nAdd messaging to your website, mobile apps, social and business channels to allow customers to reach you instantly By tightly coupling business messaging with other channels - like Facebook Messenger for Business or \u003ca href=\"/service/messaging/twitter-business/\" rel=\"noopener\" target=\"_blank\"\u003eTwitter for Business\u003c/a\u003e - agents no longer need to toggle between multiple interfaces to find customer information across channels. Zendesk makes it easy, allowing you to configure and send business text messages via \u003ca href=\"/service/messaging/whatsapp-business/\" rel=\"noopener\" target=\"_blank\"\u003eWhatsApp for Business\u003c/a\u003e and SMS from within a simple user interface. \r\n\r\nBusiness text messaging allows for 24/7 \u003ca href=\"/blog/omnichannel-really-means/\" rel=\"noopener\" target=\"_blank\"\u003eomnichannel support\u003c/a\u003e, so customers can conveniently connect with you on their own time, on their preferred communication channel. Since bots are always on, customers can get seamless support and self-service resources around the clock.\r\n\r\n\u003cstrong\u003eFeatures:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eIndustry-leading unified agent workspace\u003c/li\u003e\r\n\r\n\t\u003cli\u003eOmnichannel support (across email, voice, web, mobile and social)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAutomations and workflows\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAI-powered automated answers\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePre-built reporting and analytics\u003c/li\u003e\r\n\r\n\t\u003cli\u003eCanned snippets\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003ca href=\"/service/routing-and-intelligence/\" rel=\"noopener\" target=\"_blank\"\u003eTicket routing\u003c/a\u003e, categorisation and tagging\u003c/li\u003e\r\n\r\n\t\u003cli\u003eCustomisation\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003ca href=\"/service/help-center/knowledge-management-system/\" rel=\"noopener\" target=\"_blank\"\u003eKnowledge base management\u003c/a\u003e\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003ca href=\"/service/messaging/live-chat/\" rel=\"noopener\" target=\"_blank\"\u003eReal time chat\u003c/a\u003e\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408836402074\" rel=\"noopener\" target=\"_blank\"\u003eAPI\u003c/a\u003e and \u003ca href=\"https://www.zendesk.com/marketplace/apps/\" rel=\"noopener\" target=\"_blank\"\u003eintegrations\u003c/a\u003e\u003c/li\u003e\r\n\r\n\t\u003cli\u003eEmail with unlimited addresses\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTracking and measurement\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003ePricing plans:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eSuite Team: $55 per agent/month\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSuite Growth: $89 per agent/month\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSuite Professional: $115 per agent/month\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSuite Enterprise: Contact sales\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003eFree trial:\u003c/strong\u003e 14 days\r\n\r\n\u003cspan id=\"SimpleTexting\"\u003e\u003c/span\u003e\r\n\r\n\u003ch3\u003e2. \u003ca href=\"https://simpletexting.com/\" rel=\"noopener\" target=\"_blank\"\u003eSimpleTexting\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"SimpleTexting\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/businesstextmessaging22.png\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://simpletexting.com/simpletexting-for-mobile/\" rel=\"noopener\" target=\"_blank\"\u003eImage source\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nSimpleTexting is a text messaging service geared toward SMS and MMS marketing campaigns across various industries. It includes messaging-focused features like group texting, extended messaging, autoresponders, trigger-based messaging, scheduled texts and analytics. \r\n\r\nIf you’d like to collect customer feedback via text message, SimpleTexting has you covered with text polls. Additionally, SimpleTexting offers features like self-cleaning number lists. This feature automatically removes dead phone numbers so you don’t have to.\r\n\r\n\u003cstrong\u003eFeatures:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eFree incoming SMS messages\u003c/li\u003e\r\n\r\n\t\u003cli\u003eUnlimited contacts\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSupport is available 7 days a week\u003c/li\u003e\r\n\r\n\t\u003cli\u003eUnlimited sign-up keywords\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRollover credits\u003c/li\u003e\r\n\r\n\t\u003cli\u003e5 user seats\u003c/li\u003e\r\n\r\n\t\u003cli\u003eIntegrations with over 400 apps\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eVolume-based pricing starts at $29 per month for 500 messages\u003c/li\u003e\r\n\r\n\t\u003cli\u003eCustom plans available\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003eFree trial:\u003c/strong\u003e 14 days\r\n\r\n\u003cspan id=\"EZ Texting\"\u003e\u003c/span\u003e\r\n\r\n\u003ch3\u003e3. \u003ca href=\"https://www.eztexting.com/\" rel=\"noopener\" target=\"_blank\"\u003eEZ Texting\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"EZ Texting\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/businesstextmessaging33.png\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://eztexting.force.com/answers/s/article/Getting-Started-How-to-Receive-Write-and-Send-Messages\" rel=\"noopener\" target=\"_blank\"\u003eImage source\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nEZ Texting bills itself as an all-in-one text marketing solution while catering to customer service, sales, HR and employee operations teams. All EZ Texting plans include unlimited incoming messages, phone and chat support, image editing tools and growth tools (like QR codes and signup forms). \r\n\r\nPlans vary in terms of how many users you’re allowed, how many keywords you can use and how many numbers you get. EZ Texting does not include voice services. \r\n\r\n\u003cstrong\u003eFeatures:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eFree two-way texting\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMass texting and text forwarding\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSafeSTOP opt-out\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSMS texts up to 160 characters\u003c/li\u003e\r\n\r\n\t\u003cli\u003eImage texting support\u003c/li\u003e\r\n\r\n\t\u003cli\u003eContact management\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMessage templates\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eLaunch: $25 per month (up to 500 contacts)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBoost: $75 per month (up to 2,000 contacts)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eScale: $125 per month (up to 50,000 contacts)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eEnterprise: $3000 per month (more than 50,000 contacts)\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003eFree trial:\u003c/strong\u003e 14 days\r\n\r\n\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/70561/ez-texting/\" rel=\"noopener\" target=\"_blank\"\u003eLearn more about EZ Texting for Zendesk.\u003c/a\u003e\r\n\r\n\u003cspan id=\"Textedly\"\u003e\u003c/span\u003e\r\n\r\n\u003ch3\u003e4. \u003ca href=\"https://www.textedly.com/\" rel=\"noopener\" target=\"_blank\"\u003eTextedly\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Textedly\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/businesstextmessaging44.png\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.textedly.com/business-text-messaging/\" rel=\"noopener\" target=\"_blank\"\u003eImage source\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nTextedly is a full-service digital mobile provider that offers business SMS solutions. With its volume-based pricing, you can scale your messaging depending on business needs. Textedly connects to popular tools like Slack, Mailchimp, HubSpot, Zendesk and Quickbooks, so it can integrate with your existing tech stack. \r\n\r\nTextedly plans include free incoming messages, mass group texting, toll-free phone numbers, text scheduling, text messages over 300 characters, two-way SMS, auto-reply texts, comprehensive analytics and social media messaging. Each plan varies in the number of messages you can send per month and the number of custom keywords you can use.\r\n\r\n\u003cstrong\u003eFeatures:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003e1,200 to 30,000 messages per month\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSMS keywords to enable users to sign up for text marketing and notification campaigns\u003c/li\u003e\r\n\r\n\t\u003cli\u003eText scheduling for single texts and group messages\u003c/li\u003e\r\n\r\n\t\u003cli\u003eFree incoming messages\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTwo-way SMS\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMessaging analytics\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSocial media messaging\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eBronze: $24 per month\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePlus: $39 per month\u003c/li\u003e\r\n\r\n\t\u003cli\u003eEnterprise: $50 per month\u003c/li\u003e\r\n\r\n\t\u003cli\u003eElite: $70 per month\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBusiness: $140 per month\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSilver: $210 per month\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePremium: $350 per month\u003c/li\u003e\r\n\r\n\t\u003cli\u003eCustom: Call Textedly\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003eFree trial:\u003c/strong\u003e 14 days\r\n\r\n\u003cspan id=\"Sakari\"\u003e\u003c/span\u003e\r\n\r\n\u003ch3\u003e5. \u003ca href=\"https://sakari.io/\" rel=\"noopener\" target=\"_blank\"\u003eSakari\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Sakari\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/businesstextmessaging55.png\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://sakari.io/features/business-text-messaging/\" rel=\"noopener\" target=\"_blank\"\u003eImage source\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nSakari offers one of the best platforms for outbound messaging, sending bulk texts and creating text templates. However, charges attached to inbound and outbound texts add up fast. Businesses focusing on texting for booking confirmations, delivery notifications and order updates will benefit the most. \r\n\r\nWith Sakari, you can send individual and group messages right out of the box. You can also create marketing campaigns and integrate them with other apps.\r\n\r\n\u003cstrong\u003eFeatures:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eSMS and MMS (MMS only in the U.S. and Canada)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eText message templates\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMass texting\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMarketing campaign functionality\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eStarter: $16 per month (500 messages)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGrowth: $30 per month (1,000 messages)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBusiness: $90 per month (3,125 messages)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTeam: $170 per month (6,250 messages)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGold: $330 per month (12,500 messages)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eElite: $640 per month (25,000 messages)\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003eFree trial:\u003c/strong\u003e 14 days\r\n\r\n\u003cspan id=\"TextMagic\"\u003e\u003c/span\u003e\r\n\r\n\u003ch3\u003e6. \u003ca href=\"https://www.textmagic.com/\" rel=\"noopener\" target=\"_blank\"\u003eTextMagic\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"TextMagic\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/businesstextmessaging66.png\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.textmagic.com/\" rel=\"noopener\" target=\"_blank\"\u003eImage source\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nTextMagic’s SMS messaging for business aims to create a great customer support and marketing experience. With this text messaging software, you can automate everything from notifications, to confirmations, to SMS marketing campaigns. TextMagic offers bulk texting, two-way texting, automation and segmentation. The easy-to-use platform also works in over 200 countries.\r\n\r\nUsers can send texts through their TextMagic number to route replies to their API, web app, email or personal phone. You can also log contact information from an Excel spreadsheet, CSV form or click-to-text forms. TextMagic is a pay-as-you-go service that charges four cents per text.\r\n\r\n\u003cstrong\u003eFeatures:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eSMS and MMS (no group messaging)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMass texting\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAuto-replies\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSchedule texts\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBuilt-in automation and segmentation\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAPIs that route replies\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003ePay-as-you-go pricing: $0.04 per outbound text\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003eFree trial:\u003c/strong\u003e 30 days\r\n\r\n\u003cspan id=\"Twilio\"\u003e\u003c/span\u003e\r\n\r\n\u003ch3\u003e7. \u003ca href=\"https://www.twilio.com/en-us\" rel=\"noopener\" target=\"_blank\"\u003eTwilio\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Twilio\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/businesstextmessaging77.png\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.twilio.com/en-us/messaging\" rel=\"noopener\" target=\"_blank\"\u003eImage source\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nEven though Twilio offers no-code tools and out-of-the-box features, this platform suits developers. Thanks to its range of APIs, Twilio lets businesses add SMS texting, call redirection and other features to their own services. While you need technical expertise to get the most value out of Twilio, developers can make it a cost-effective and customisable platform. \r\n\r\nTwilio also gets an edge from its marketing analytics tools. Its Message Insights feature allows you to assess your marketing strategies and weigh key metrics. Additionally, its advanced message delivery reports highlight where you’re succeeding and where you need to improve. \r\n\r\n\u003cstrong\u003eFeatures:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eMessaging (SMS text messages, WhatsApp, chat)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eProgrammable voice for making and receiving calls\u003c/li\u003e\r\n\r\n\t\u003cli\u003eVideo support\u003c/li\u003e\r\n\r\n\t\u003cli\u003eEmail integration\u003c/li\u003e\r\n\r\n\t\u003cli\u003eA range of pre-built products and APIs\u003c/li\u003e\r\n\r\n\t\u003cli\u003eCustomisation for developers\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003ePay-as-you-go pricing: Starting at $0.0079 per text message\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003eFree trial:\u003c/strong\u003e 14 days\r\n\r\n\u003cspan id=\"Salesmsg\"\u003e\u003c/span\u003e\r\n\r\n\u003ch3\u003e8. \u003ca href=\"https://www.salesmessage.com/\" rel=\"noopener\" target=\"_blank\"\u003eSalesmsg\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Salesmsg\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/businesstextmessaging88.png\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.salesmessage.com/\" rel=\"noopener\" target=\"_blank\"\u003eImage source\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nSalesmsg offers a reliable cloud-based platform you can use from a web interface or mobile app. The app sidebar contains four tabs: Conversations, Contacts, Broadcasts, and Triggers. Businesses looking for extra features need to integrate Salesmsg with other apps. \r\n\r\nSalesmsg’s one-click integration with Outlook and Google helps customers book appointments easily and can automate text messaging when it’s connected to CRM platforms. Thanks to the wide range of integrations, you can use Salesmsg to send high volumes of messages and make calls from the same number, enabling you to gain leads and conversions in real time.\r\n\r\n\u003cstrong\u003eFeatures:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eSimple interface\u003c/li\u003e\r\n\r\n\t\u003cli\u003eIntegrations with other apps\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBulk messaging\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAutomated texts\u003c/li\u003e\r\n\r\n\t\u003cli\u003eVoice call functionality\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003e500 message plan: $25 per month\u003c/li\u003e\r\n\r\n\t\u003cli\u003e1,000 message plan: $49 per month\u003c/li\u003e\r\n\r\n\t\u003cli\u003e2,500 message plan: $99 per month\u003c/li\u003e\r\n\r\n\t\u003cli\u003e5,000 message plan: $179 per month\u003c/li\u003e\r\n\r\n\t\u003cli\u003e7,500 message plan: $249 per month\u003c/li\u003e\r\n\r\n\t\u003cli\u003e10,000+ message plan: Talk to a member of the Salesmsg team\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003eFree trial:\u003c/strong\u003e 14 days\r\n\r\n\u003cspan id=\"Google Voice\"\u003e\u003c/span\u003e\r\n\r\n\u003ch3\u003e9. \u003ca href=\"https://voice.google.com/u/0/about\" rel=\"noopener\" target=\"_blank\"\u003eGoogle Voice\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Google Voice\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/businesstextmessaging99.png\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://chrome.google.com/webstore/detail/google-voice-by-google/kcnhkahnjcbndmmehfkdnkjomaanaooo\" rel=\"noopener\" target=\"_blank\"\u003eImage source\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nGoogle Voice offers basic text messaging features at one of the lowest price points. Though it doesn't have advanced features, small businesses and companies with only a handful of clients will appreciate this service’s simplicity. On top of that, the software integrates with the full Google suite of tools. \r\n\r\nWhile Google Voice is a great starting point for small businesses and sole proprietors, it won’t offer the features that larger companies need. After growing your business, you may want to branch out into other platforms.\r\n\r\n\u003cstrong\u003eFeatures:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eUnlimited SMS (U.S. only)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMMS (U.S. only)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGroup messaging (8 users max)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eVoice calls\u003c/li\u003e\r\n\r\n\t\u003cli\u003eVoicemail\u003c/li\u003e\r\n\r\n\t\u003cli\u003eCall attendants\u003c/li\u003e\r\n\r\n\t\u003cli\u003eCall forwarding\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBasic one-on-one text messaging\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eStarter: $10 per user/month\u003c/li\u003e\r\n\r\n\t\u003cli\u003eStandard: $20 per user/month\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePremier: $30 per user/month\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003eFree trial:\u003c/strong\u003e Not available\r\n\r\n\u003cspan id=\"Podium\"\u003e\u003c/span\u003e\r\n\r\n\u003ch3\u003e10. \u003ca href=\"https://www.podium.com/\" rel=\"noopener\" target=\"_blank\"\u003ePodium\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Podium\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/businesstextmessaging111.png\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.podium.com/\" rel=\"noopener\" target=\"_blank\"\u003eImage source\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nAs one of the top business SMS solutions, Podium can handle plans for small and large businesses across industries, including automotive, retail, home services, professional services and healthcare. Every Podium plan comes with an inbox for all your emails, texts, phone calls and social media messages. \r\n\r\nBut note that business messaging software features - like voicemail transcriptions, automation, integrations, advanced routing and auto-responses - require an advanced plan. The same goes if you want unlimited contacts.\r\n\r\n\u003cstrong\u003eFeatures:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eTask automation\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRound-robin lead routing\u003c/li\u003e\r\n\r\n\t\u003cli\u003eCustomised branding\u003c/li\u003e\r\n\r\n\t\u003cli\u003eText-based website chat\u003c/li\u003e\r\n\r\n\t\u003cli\u003eReporting and analytics\u003c/li\u003e\r\n\r\n\t\u003cli\u003eUnlimited contacts and team members on Standard plans\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSecure payment processing\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eEssentials: $289 per month\u003c/li\u003e\r\n\r\n\t\u003cli\u003eStandard: $449 per month\u003c/li\u003e\r\n\r\n\t\u003cli\u003eProfessional: $649 per month\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003eFree trial:\u003c/strong\u003e 14 days\r\n\r\n\u003cspan id=\"SlickText\"\u003e\u003c/span\u003e\r\n\r\n\u003ch3\u003e11. \u003ca href=\"https://www.slicktext.com/\" rel=\"noopener\" target=\"_blank\"\u003eSlickText\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"SlickText\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/businesstextmessaging112.png\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.slicktext.com/text-marketing-features/automated-workflows.php\" rel=\"noopener\" target=\"_blank\"\u003eImage source\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nSlickText’s text service for business includes automatic URL shortening, bulk SMS and a text scheduler. It also offers text keywords, unlimited contacts, picture messaging and live chat support on all plans. Each plan’s price relates to text volume, though higher volume plans also get more text keywords.\r\n\r\nSlickText focuses on growth marketers with features like text-to-join. This feature enables leads to join your marketing lists by texting your business’s shortcode a customised keyword. They can also use a QR code to opt in.\r\n\r\n\u003cstrong\u003eFeatures:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eText keywords for signing up\u003c/li\u003e\r\n\r\n\t\u003cli\u003eUnlimited contacts\u003c/li\u003e\r\n\r\n\t\u003cli\u003eOne-on-one onboarding support\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePicture messaging support\u003c/li\u003e\r\n\r\n\t\u003cli\u003eUnused texts rollover\u003c/li\u003e\r\n\r\n\t\u003cli\u003eDedicated short codes and phone numbers\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eThe Basic: $29 per month (500 texts)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eThe Step Up: $49 per month (1,000 texts)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eThe Lil Bro: $79 per month (2,000 texts)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eThe Big Bro: $139 per month (3,600 texts)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eThe Boss: $189 per month (5,000 texts)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eThe Albatross: $350 per month (10,000 texts)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eThe Whale: $750 per month (25,000 texts)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eThe Monstro: $1,250 per month (50,000 texts)\u003c/li\u003e\r\n\r\n\t\u003cli\u003eEnterprise: Talk to SlickText\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003eFree trial:\u003c/strong\u003e 14 days\r\n\r\n\u003cspan id=\"Thryv\"\u003e\u003c/span\u003e\r\n\r\n\u003ch3\u003e12. \u003ca href=\"https://www.thryv.com/\" rel=\"noopener\" target=\"_blank\"\u003eThryv\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Thryv\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/businesstextmessaging113.png\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://learn.thryv.com/hc/en-us/articles/7286759280397-Google-s-Business-Messages\" rel=\"noopener\" target=\"_blank\"\u003eImage source\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nThryv’s customer messaging software comes packaged with business management solutions. The platform drives growth and automates workflows with an array of built-in tools. Thryv also offers an interface where you can find inbound and outbound messages in one place. You can integrate Thryv with other services, including social media, text and email. \r\n\r\nYou can also monitor your online reputation with new comment notifications and automatic review requests. Unlike most services, Thryv doesn’t offer cookie-cutter plans, so users select features and add them to their interface.\r\n\r\n\u003cstrong\u003eFeatures:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eAutomated workflows\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBuilt-in business management solutions\u003c/li\u003e\r\n\r\n\t\u003cli\u003eIntegrations with social media, text and email\u003c/li\u003e\r\n\r\n\t\u003cli\u003eUser payment requests\u003c/li\u003e\r\n\r\n\t\u003cli\u003eCentralised bill pay portal\u003c/li\u003e\r\n \r\n\t\u003cli\u003eOnline reputation analytics\u003c/li\u003e\r\n\r\n\t\u003cli\u003eCustomisable plans\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003ePlus (2 users): Customised pricing\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePremium (5 users): Customised pricing\u003c/li\u003e\r\n\r\n\t\u003cli\u003eUnlimited (10 users): Customised pricing\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003eFree trial:\u003c/strong\u003e Not available\r\n\r\n\u003cspan id=\"RingCentral\"\u003e\u003c/span\u003e\r\n\r\n\u003ch3\u003e13. \u003ca href=\"https://www.ringcentral.com/\" rel=\"noopener\" target=\"_blank\"\u003eRingCentral\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"RingCentral\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/businesstextmessaging114.png\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.ringcentral.com/sms.html\" rel=\"noopener\" target=\"_blank\"\u003eImage source\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nRingCentral caters to startups, small businesses and enterprises in various industries, including retail, financial services, healthcare, education, professional services and more. Whether you want to use the app or need to rent desks and conference phones, the company will lend you support. \r\n\r\nRingCentral’s instant messaging software lets users text and send multimedia messages to their clients and colleagues from a unique business number - you can even use it for voice and fax communications. All RingCentral plans come with messaging and phone support. Users receive push and email notifications, number blocking and international SMS in 22 countries.\r\n\r\n\u003cstrong\u003eFeatures:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eSSO\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMulti-site support\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePopular CRM integrations with Zendesk, Salesforce and more\u003c/li\u003e\r\n\r\n\t\u003cli\u003eVideo meetings with up to 200 participants\u003c/li\u003e\r\n\r\n\t\u003cli\u003eReal-time analytics\u003c/li\u003e\r\n\r\n\t\u003cli\u003eUnlimited calls in the U.S. and Canada\u003c/li\u003e\r\n\r\n\t\u003cli\u003eVoicemail-to-text\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTeam messaging and document sharing\u003c/li\u003e\r\n\r\n\t\u003cli\u003ePhone and desk rental options\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eEssentials: $32.99 per user/month\u003c/li\u003e\r\n\r\n\t\u003cli\u003eStandard: $40.99 per user/month \u003c/li\u003e\r\n\r\n\t\u003cli\u003ePremium: $47.99 per user/month\u003c/li\u003e\r\n\r\n\t\u003cli\u003eUltimate: $62.99 per user/month\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003eFree trial\u003c/strong\u003e: 14 days\r\n\r\n\u003ca href=\"https://www.zendesk.com/marketplace/apps/support/43511/ringcentral/\" rel=\"noopener\" target=\"_blank\"\u003eLearn more about Zendesk for RingCentral.\u003c/a\u003e\r\n\r\n\u003cspan id=\"Sendinblue\"\u003e\u003c/span\u003e\r\n\r\n\u003ch3\u003e14. \u003ca href=\"https://www.sendinblue.com/\" rel=\"noopener\" target=\"_blank\"\u003eSendinblue\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Sendinblue\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/businesstextmessaging115.png\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.sendinblue.com/features/sms-marketing/\" rel=\"noopener\" target=\"_blank\"\u003eImage source\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nSendinblue’s SMS texting services focus on outreach through messaging with advanced plans featuring digital marketing features, such as an email designer, landing page builder and Facebook ad manager. Using Sendinblue’s SMS marketing tool, you can build campaigns, set up transactional SMS for order fulfillment, craft personalised messages and track campaign performance. \r\n\r\nFor businesses that want flexible pricing, Sendinblue is a great option for texting because it allows you to purchase prepaid SMS credits. All you need to do is go to the pricing page, enter the number of texts you want and in what country, and you’ll receive your pricing.\r\n\r\n\u003cstrong\u003eFeatures:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eUnlimited daily text messaging\u003c/li\u003e\r\n\r\n\t\u003cli\u003eSMS marketing automation\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAdvanced segmentation\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAdvanced open and click stats, heat map reporting and real time reporting\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBasic and advanced integrations\u003c/li\u003e\r\n\r\n\t\u003cli\u003eEmail and phone support\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGDPR compliance\u003c/li\u003e\r\n\r\n\t\u003cli\u003eContact management\u003c/li\u003e\r\n\r\n\t\u003cli\u003eTransactional emails and texting\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAutomation\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eStarter: $25 per month\u003c/li\u003e\r\n\r\n\t\u003cli\u003eBusiness: $65 per month\u003c/li\u003e\r\n\r\n\t\u003cli\u003eEnterprise: Customised pricing\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003eFree trial:\u003c/strong\u003e 14 days\r\n\r\n\u003cspan id=\"Attentive\"\u003e\u003c/span\u003e\r\n\r\n\u003ch3\u003e15. \u003ca href=\"https://www.attentive.com/\" rel=\"noopener\" target=\"_blank\"\u003eAttentive\u003c/a\u003e\u003c/h3\u003e\r\n\r\n\u003cimg class=\"lazyload no-src\" alt=\"Attentive\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/businesstextmessaging116.png\" width=100% height=100% /\u003e \u003ccenter\u003e\u003ccaption\u003e\u003cem\u003e\u003ca href=\"https://www.attentive.com/demo\" rel=\"noopener\" target=\"_blank\"\u003eImage source\u003c/a\u003e\u003c/em\u003e\u003c/caption\u003e\u003c/center\u003e\r\n\r\nAttentive’s SMS messaging for business can help you engage with customers via messaging that fits your business needs. Features include cart abandonment reminder texts, omnichannel sign up solutions, real time updates and presale codes. Attentive allows you to tailor your text messages by customer or customer segment. This service also comes equipped with bulk SMS, coupons and promotions features to help drive marketing campaigns.\r\n\r\nAttentive offers four products: Growth, Audience Manager, Messaging and Business Intelligence. With Audience Manager, you can build custom segments to improve message targeting and timing. Growth provides solutions for lead generation, such as mobile website sign up modules. Business Intelligence delivers detailed reports on performance so you can optimise your messaging campaigns, while Messaging is the tool that helps drive engagement and communication.\r\n\r\n\u003cstrong\u003eFeatures:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eTrigger-based automated text messaging\u003c/li\u003e\r\n\r\n\t\u003cli\u003eMultichannel marketing\u003c/li\u003e\r\n\r\n\t\u003cli\u003eAutomatic URL shortening\u003c/li\u003e\r\n\r\n\t\u003cli\u003eRich media support\u003c/li\u003e\r\n\r\n\t\u003cli\u003eA/B testing and real time statistics\u003c/li\u003e\r\n\r\n\t\u003cli\u003eGroup messaging, message personalisation and customer segmentation\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003ePricing:\u003c/strong\u003e\r\n\u003cul\u003e\r\n\t\u003cli\u003eContact Attentive for custom pricing\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003cstrong\u003eFree trial:\u003c/strong\u003e60 days\r\n\r\n\u003cspan id=\"Key features of business texting software\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Key features of business texting software","tier-copy-body":"\u003cimg class=\"lazyload no-src\" alt=\"Key features of business texting software\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/businesstextmessaging117.png\" width=90% height=90% /\u003e \r\n\r\nHere are a few key features to look for when picking business texting software. \r\n\r\n\u003cdiv class=\"accordion theme-default js-accordion faq-accordion\"\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eAutomations and workflows\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nThe right business text messaging software should allow your teams to automate customer interactions, processes and workflows across systems. Using AI to automate repetitive tasks can increase agent efficiency, help deflect queries and streamline communication for customers and agents alike.\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eProactive texts, notifications and updates\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nBusiness messaging platforms can help you build stronger relationships through proactive communication that keeps customers in the loop. Proactive texts that include notifications and updates - like order confirmations, shipping updates, payment reminders or ticket statuses - allow you to stay ahead of customer questions or concerns. \r\n\r\nMessaging also enables you to send proactive, personalised messages based on customer preferences, order history or behaviour. These messages can contain product recommendations, information about sales or policy changes or discounts and coupon codes.\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003e Unified omnichannel agent workspace\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nAny texting tool you choose should facilitate communication across all channels and consolidate the customer journey into one unified view. A \u003ca href=\"/service/agent-workspace/?variant=1234#unify\" rel=\"noopener\" target=\"_blank\"\u003ecentralised agent workspace\u003c/a\u003e ensures agents have the information they need to deliver a rich, personalised experience without jumping between different systems or applications.\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eAI-powered automated answers\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nGreat service means meeting customers where they are and making support available around the clock. Business text messaging integrated with \u003ca href=\"/service/messaging/chatbot/\" rel=\"noopener\" target=\"_blank\"\u003eAI-powered chatbots\u003c/a\u003e can provide faster service at scale with \u003ca href=\"/service/help-center/faq-software/\" rel=\"noopener\" target=\"_blank\"\u003eself-service tools like FAQs\u003c/a\u003e with automated answers. \r\n\r\nThis feature empowers customers to find answers independently, deflecting common requests that might otherwise result in ticket creation. By handling these recurring questions, AI-powered bots free up agents to handle more complex issues and lead to faster resolution times. \r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003ePre-built reporting and analytics\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\n\u003ca href=\"https://www.zendesk.com/service/analytics/\" rel=\"noopener\" target=\"_blank\"\u003eReporting and analytics dashboards\u003c/a\u003e allow you to analyse your business text messaging performance to see what’s working and where you need to improve. With pre-built, out-of-the-box reporting, you can immediately gain customer insight to understand your customers better. This enables you to tailor your messaging for personalised experiences.\r\n\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\r\n\u003cbr\u003e\r\n\r\n\u003cspan id=\"Benefits of using a business texting app or service\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Benefits of using a business texting app or service","tier-copy-body":"Companies can leverage text messaging as part of their sales, support and marketing strategies. Here are some key benefits of incorporating a texting service into your business. \r\n\r\n\u003cdiv class=\"accordion theme-default js-accordion faq-accordion\"\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eProvide fast and convenient customer support\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nAccording to the \u003ca href=\"https://cxtrends.zendesk.com/\" rel=\"noopener\" target=\"_blank\"\u003eZendesk Customer Experience Trends Report 2023\u003c/a\u003e, customers expect businesses to deliver great support with every interaction - 70% will even buy more from companies that offer seamless conversational experiences. That means meeting the customer on their preferred channel with fast, personalised and engaging interactions. \r\n\r\nWhen all messaging conversations get consolidated into a single view, agents have the context they need to offer high-quality service, so the customer doesn’t have to repeat information. Customers can also enjoy speedy service when messaging is paired with AI-powered chatbots and integrations that provide convenient self-service options.\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eSave time and money with automated text responses\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nAutomated text responses are valuable to customers and your business. They offer instant communication to the customer, and they save you money by eliminating any agent involvement and allocating their expertise elsewhere. For example, when a customer sends you a text, you could automate a reply that says: 'We’ve received your message. We’ll get back to you shortly.'\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eBoost agent productivity by deflecting phone calls\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nBusiness text messaging allows for asynchronous conversations. That means customers can pause an interaction and seamlessly resume the conversation at a more convenient time. This deflects phone calls and boosts agent productivity by allowing them to handle multiple conversations at once.\r\n\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\r\n\u003cbr\u003e\r\n\r\n\u003cspan id=\"Best practices for business text messaging\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Best practice for business text messaging","tier-copy-body":"\u003cimg class=\"lazyload no-src\" alt=\"Best practices for business text messaging\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/images/AMER/businesstextmessaging118.jpg\" width=100% height=100% /\u003e\r\n\r\nBest practice can help you maximise the benefits of your business text messaging software.\r\n\r\n\u003cul class=\"list-check-circle-fill\"\u003e\r\n\r\n\t\u003cli\u003e\u003ch3\u003ePersonalise conversations\u003c/h3\u003e\r\n\r\nWith business text messaging, you can use customer data to engage in rich, \u003ca href=\"/blog/complete-guide-personalization/\" rel=\"noopener\" target=\"_blank\"\u003epersonalised conversations\u003c/a\u003e. Based on the customer’s history, preferences and behaviours, you can connect with them on their preferred channel with offers, updates and language tailored to their needs.\u003c/li\u003e\r\n\r\n\r\n\t\u003cli\u003e\u003ch3\u003eFind the right messaging cadence\u003c/h3\u003e\r\n\r\nOverstimulating your customer with too many messages can cause them to immediately delete your texts. Even if your customer is open to receiving a lot of messages, some mobile networks may automatically mark your texts as spam when sent from the same number. Finding the right text message frequency can keep your customer satisfied and responsive, allowing you to continue building the relationship.\u003c/li\u003e\r\n\r\n\r\n\t\u003cli\u003e\u003ch3\u003eBe responsive\u003c/h3\u003e\r\n\r\nDon’t ghost your customers. When customers get in touch, it’s best to have an \u003ca href=\"/blog/consider-customer-service-automation/\" rel=\"noopener\" target=\"_blank\"\u003eautomated response\u003c/a\u003e ready so you can provide them with instant support. Depending on the inquiry, your always-on AI text bot can send the appropriate response. For example, perhaps you can direct them to your help centre or provide them with the phone number for customer service.\u003c/li\u003e\r\n\r\n\r\n\t\u003cli\u003e\u003ch3\u003eUse macros and templates to streamline messaging\u003c/h3\u003e\r\n\r\nTemplates can help your support agents send text messages to customers at scale. With templates, you can communicate transactional details like shipping confirmations, payment reminders or shipping updates. You can also create templates for promotional messages that include personalised offers, discounts and coupons. Keep templates concise and personalised to boost engagement with the messages.\r\n\r\nAdditionally, \u003ca href=\"/blog/smbs-got-faster-solving-customer-issues/\" rel=\"noopener\" target=\"_blank\"\u003eapply macros\u003c/a\u003e so that when agents update tickets, the changes are automatically communicated to the customer. These prewritten responses eliminate the need to type a manual reply, increasing efficiency and productivity.\u003c/li\u003e\r\n\r\n\u003c/ul\u003e\r\n\r\n\u003cspan id=\"How to choose the right business texting platform\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"How to choose the right business texting platform","tier-copy-body":"Now that you’ve seen the top business texting software tools, features, benefits and best practice, here are a few more points to take into account: \r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003eWould you prefer a \u003cstrong\u003epay-per-text\u003c/strong\u003e or \u003cstrong\u003estandard monthly\u003c/strong\u003e payment plan?\u003c/li\u003e\r\n\r\n\t\u003cli\u003eWill you emphasise \u003cstrong\u003einbound\u003c/strong\u003e or \u003cstrong\u003eoutbound\u003c/strong\u003e messages?\u003c/li\u003e\r\n\r\n\t\u003cli\u003eDoes your business focus on \u003cstrong\u003emarketing\u003c/strong\u003e or \u003cstrong\u003ecustomer service\u003c/strong\u003e?\u003c/li\u003e\r\n\r\n\t\u003cli\u003eDo you only need \u003cstrong\u003ebasic features\u003c/strong\u003e or \u003cstrong\u003eadvanced functionality\u003c/strong\u003e?\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\nYou should also consider the following questions to help you pick the right fit.\r\n\r\n\u003ch3\u003eDoes it integrate with your existing customer service tool?\u003c/h3\u003e\r\n\r\nThe right business text messaging platform should integrate with your current systems. This allows your teams to use the software quickly and enhance the customer experience sooner. Consider the out-of-the-box integrations that the software comes with and which third-party integrations - like \u003ca href=\"/service/messaging/twitter-business/\" rel=\"noopener\" target=\"_blank\"\u003eTwitter for Business\u003c/a\u003e or \u003ca href=\"/blog/instagram-for-business/\" rel=\"noopener\" target=\"_blank\"\u003eInstagram for Business\u003c/a\u003e - are available so you can customise your messaging support to your business.\r\n\r\n\u003ch3\u003eIs the business text messaging tool easy to set up and scale?\u003c/h3\u003e\r\n\r\nYour business text messaging tool should be easy to set up so you can start offering text support across several channels. The business texting application should also be flexible enough to grow with your business without any issues. This is where it’s important to consider general functionality, such as whether the tool is service-, marketing- or sales-oriented. \r\n\r\nWhile you may only plan to use business texting for customer service purposes, it’s smart to consider whether it might also play a future role in your sales strategy.\r\n\r\n\u003ch3\u003eDoes the business text service provide a frictionless agent experience?\u003c/h3\u003e\r\n\r\nThe business texting service you choose should be simple to use and provide a seamless experience for your team. When agents can’t do what they need to - or they can’t do it easily - the customer receives less efficient, less effective service. \r\n\r\nIf tools make agents’ jobs more difficult, they can get frustrated, which ruins morale. The downstream effect can result in agent burnout and customers experiencing low-quality service. Even the simplest support strategy relies on a strong foundation of people, processes and technology. \r\n\r\n\u003cspan id=\"Business text messaging FAQs\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""},{"tier-copy-headline":"Business text messaging FAQs","tier-copy-body":"Business texting comes with a few extra considerations. Here are the common FAQs.\r\n\r\n\u003cdiv class=\"accordion theme-default js-accordion faq-accordion\"\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eWhy do you need a business text messaging app?\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nText messaging software for businesses involves more than sending the occasional SMS - it’s a tool to \u003ca href=\"/blog/creating-seamless-conversational-experiences/\" rel=\"noopener\" target=\"_blank\"\u003ecreate conversational experiences\u003c/a\u003e. You need to pair a customer service strategy with the right automated text messaging service software so you can manage conversations from customers’ preferred channels. Whether your focus is marketing or customer support, the best text messaging service can help you reach and respond to customers more conveniently, creating a \u003ca href=\"/blog/how-to-be-customer-centric/\" rel=\"noopener\" target=\"_blank\"\u003ecustomer-centric experience\u003c/a\u003e.\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eHow does business text messaging work?\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nBusiness text messaging systems work a lot like traditional texting. However, with SMS messaging services, a company's phone system tracks and logs messages. Some businesses even automate their messages with AI. Depending on the platform, business texting includes:\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003e\u003cstrong\u003eTwo-way messaging\u003c/strong\u003e between the company and the customer\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003cstrong\u003eOne-way texting\u003c/strong\u003e from the business to the consumer\u003c/li\u003e\r\n\r\n\t\u003cli\u003e\u003cstrong\u003eBulk messaging\u003c/strong\u003e to many customers and potential leads\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eWhich devices can receive business text messages?\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nAgents can receive, organise and respond to messages on any device connected to their unified workspace. Because business text messages use the same messaging protocol as consumer text messages, any device that’s compatible with SMS or your chosen messaging app will work. \r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eDo businesses need consent to text customers?\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nAccording to the Telephone Consumer Protection Act (TCPA), businesses need written consent before texting clients. Many companies include this permission in their terms of service or recommend texting in pop-ups and emails. \r\n\r\nYou and your legal team should review \u003ca href=\"https://www.fdic.gov/resources/supervision-and-examinations/consumer-compliance-examination-manual/documents/8/viii-5-1.pdf\" rel=\"noopener\" target=\"_blank\"\u003eTCPA guidelines\u003c/a\u003e before texting customers.\r\n\r\n\u003c/div\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-item\"\u003e\r\n \u003cdiv class=\"accordion-closed\"\u003e\r\n\r\n\u003ch3\u003eWhen should businesses use customer texting services?\u003c/h3\u003e\r\n\r\n \u003c/div\u003e\r\n \u003cdiv class=\"accordion-open\"\u003e\r\n\r\nText services benefit any business looking to improve its client communications, customer retention, outreach and quality of \u003ca href=\"/blog/customer-service-skills/\" rel=\"noopener\" target=\"_blank\"\u003ecustomer service\u003c/a\u003e. You should use text messaging services when you need to:\r\n\r\n\u003cul\u003e\r\n\t\u003cli\u003eSend time-sensitive updates and alerts, such as delivery notifications or order status updates\u003c/li\u003e\r\n\r\n\t\u003cli\u003eProvide discount codes and promotional offers\u003c/li\u003e\r\n\r\n\t\u003cli\u003eEngage in short internal or external customer service conversations\u003c/li\u003e\r\n\r\n\t\u003cli\u003eCollect \u003ca href=\"/blog/customer-feedback-management/\" rel=\"noopener\" target=\"_blank\"\u003ecustomer feedback\u003c/a\u003e\u003c/li\u003e\r\n\r\n\t\u003cli\u003eReach customers who prefer to communicate via SMS\u003c/li\u003e\r\n\u003c/ul\u003e\r\n\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\u003c/div\u003e\r\n\r\n\r\n\u003cspan id=\"Try business SMS service for free\"\u003e\u003c/span\u003e","tier-copy-image":"","tier-video-id":""}],"tier-resource-description":"Supplement your knowledge of business text messaging with our resources below and discover additional ways to connect with customers.","tier-resource-links":"\u003ca href=\"/service/voice/?variant=1234\"\u003eCustomer service phone software\u003c/a\u003e\r\n\u003ca href=\"/service/voice/call-center-software/\"\u003eCall centre software\u003c/a\u003e\r\n\u003ca href=\"/service/voice/computer-telephony-integration/\"\u003eComputer telephony integration (CTI)\u003c/a\u003e\r\n\u003ca href=\"/service/voice/inbound-call-center/\"\u003eInbound call centre software\u003c/a\u003e\r\n\u003ca href=\"/service/voice/toll-free-numbers/\"\u003eTop toll-free numbers software\u003c/a\u003e\r\n\u003ca href=\"/service/voice/virtual-call-center/\"\u003eBest virtual call centre software\u003c/a\u003e\r\n\u003ca href=\"/service/voice/business-voip/\"\u003eBest business VoIP providers\u003c/a\u003e\r\n\u003ca href=\"/service/voice/call-monitoring/\"\u003eBest call monitoring software\u003c/a\u003e\r\n\u003ca href=\"/service/voice/forward-phone/\"\u003eBest call forwarding software\u003c/a\u003e\r\n\u003ca href=\"/service/voice/ivr-software/\"\u003eIVR guide\u003c/a\u003e\r\n\u003ca href=\"/service/help-center/cloud-contact-center-software/\"\u003eCloud contact centre solutions\u003c/a\u003e","tier-footer-ctas":[{"tier-footer-cta-text":"","tier-footer-cta-url":""}],"_trash_the_other_posts":"0","tier-hero-subheading":"Use business text messaging to provide your customers with personalised service wherever they are.","_wp_old_date":"2020-12-31","tier-subheading":"A guide to the best business text messaging software\r\n","tier-cta-1-text":"Free trial","tier-cta-1-url":"/service/voice/","tier-hero-description":"In a few short decades, customer support options evolved from dialing landline telephones to tweeting at businesses and texting them from smartphones. Business leaders noticed this trend, offering business text messaging to create convenient customer experiences. \r\n\r\n\u003cul class=\"bordered\"\u003e\r\n\u003cli\u003e\u003ca href=\"#What is business text messaging?\"\u003eWhat is business text messaging?\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Comparison chart of the top business text services and apps\"\u003eComparison chart of the top business text services and apps\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#The 15 best text services for your business\"\u003eThe 15 best text services for your business\u003c/a\u003e\u003c/li\u003e \r\n\r\n\u003cli\u003e\u003ca href=\"#Key features of business texting software\"\u003eKey features of business texting software\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Benefits of using a business texting app or service\"\u003eBenefits of using a business texting app or service\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Best practices for business text messaging\"\u003eBest practice for business text messaging\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#How to choose the right business texting platform\"\u003eHow to choose the right business texting platform\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Business text messaging FAQs\"\u003eBusiness text messaging FAQs\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003cli\u003e\u003ca href=\"#Try business SMS service for free\"\u003eTry a business SMS service for free\u003c/a\u003e\u003c/li\u003e\r\n\r\n\u003c/ul\u003e\r\n\r\n\u003cspan id=\"What is business text messaging?\"\u003e\u003c/span\u003e","tier-breadcrumb-text":"Business text messaging software","tier-cta-checkbox":"1","tier-cta-headline":"Start spreading the word (for free)","tier-cta-2-text":"View demo","tier-cta-2-url":"//www.zendesk.com/register/","_edit_lock":"1686682500:5371","_edit_last":"5371","tier-center-cta-text":"Free trial","tier-center-screen-headline":"Try business SMS service for free","tier-center-screen-body":"Business text messaging does more than add a new communication channel - it offers fast service where customers already are. Get started with Zendesk in minutes, with no coding or additional software required. \r\n\r\nConnect your business messaging channels to a single number for phone and text support and manage customer conversations from one place. Plus, everything you need to make those conversations easier - from AI-powered ticketing automation to self-service - is just a few clicks away.","_tms_delivery":"2023-11-27 20:41:18","canonical":"https://www.zendesk.co.uk/service/voice/text/","seoTitle":"15 best business text messaging services for 2024 - Zendesk","seoDescription":"Learn how business texting software can help you deliver personalised and scalable support to customers - whenever and wherever they are.","seoImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-7.png","twitterImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-7.png","robots":"index,max-snippet:-1,max-image-preview:large,max-video-preview:-1,follow","path":"/service/voice/text/","title":"The 15 best business text messaging software + comparison guide","publishedAt":"2021-01-07 17:35:47","updatedAt":"2024-01-22 13:24:55","updatedAtFormatted":"January 22, 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