Tender Support — Better Customer Support Software: Help Desk, Knowledge Base, Forums

<!DOCTYPE html> <html> <head> <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1"> <meta name="viewport" content="width=device-width, initial-scale=1"> <title>Tender Support — Better Customer Support Software: Help Desk, Knowledge Base, Forums</title> <meta name="description" content="Better, simpler, customer support software. Help desk, forums, knowledge base, email and happier customers."> <link rel="stylesheet" href="/css/all.css" type="text/css" charset="utf-8" /> <link href="//maxcdn.bootstrapcdn.com/font-awesome/4.2.0/css/font-awesome.min.css" rel="stylesheet"> <link href='//fonts.googleapis.com/css?family=PT+Sans:400,700,400italic,700italic' rel='stylesheet' type='text/css'> </head> <body> <div id="header"> <h2 id="logo"> <a href="/"> <img alt="" src="/images/lq/logo.jpg" data-srcset="/images/logo.jpg 1x, /images/logo-2x.jpg 2x" class="lazyload " /> </a> </h2> <ul id="nav"> <li><a href="/plans/">Pricing</a></li> <li><a href="/tour/collect/">Tour</a></li> <li class="hidesmall"><a href="http://help.tenderapp.com">Support</a></li> <li class="lastsmall"> <a href="http://setup.tenderapp.com/setup?utm_campaign=www.tenderapp.com&utm_source=home&utm_medium=navlink&utm_content=nav" class="cta-button cta-orange">Start Now</a> </li> </ul> </div> <div id="wrapper"> <div id="content"> <div id="spinner" class="spinner"> <div class="double-bounce1"></div> <div class="double-bounce2"></div> </div> <div id="home1"> <h1>Better, Simpler, Customer Support Software.</h1> <div id="features" class="row"> <div class="medium-12 columns"> <a href="/tour/collect/"> <img alt="" src="" data-srcset="/images/index-screenshots.jpg 1x" class="lazyload " /> </a> </div> </div>  <div class="row benefit"> <div class="medium-8 columns"> <h2>Public Forums</h2> <p> Support your customers in the open! With public forums, you can offer a public space to your users to discuss common issues and get feedback, while still keeping certain categories private (billing, orders, etc). Power users can subscribe to categories and new discussions, and help out other customers. </p> </div> <div class="medium-4 columns"> <a href="/images/tour-forums.png" title="Public Forums" class="benefit-full show-for-medium-up"> <img alt="" src="" data-srcset="/images/tour-forums-thumb.png 1x" class="lazyload thumb" /> </a> </div> </div> <div class="row benefit"> <div class="medium-4 columns"> <a href="/images/index-email.png" title="Reply on the Go" class="benefit-full show-for-medium-up"> <img alt="" src="" data-srcset="/images/index-email-thumb.png 1x" class="lazyload thumb" /> </a> </div> <div class="medium-8 columns"> <h2>Reply on the Go</h2> <p> Stay connected to your customers while you're out. Tender integrates seamlessly with email. You will receive notifications of all new messages, replies and can update discussions on the go by replying normally to emails. It's the workflow you are already used to, upgraded! </p> </div> </div> <div class="row benefit"> <div class="medium-8 columns"> <h2>Canned replies</h2> <p> You hear the same questions a lot. Sometimes a whole lot. We've got Echo Templates to help you repeat yourself. Create frequently re-used answers from scratch, or use one of your existing support masterpieces. Echo Templates will save you tons of time while still letting you give each response a personal touch. </p> </div> <div class="medium-4 columns"> <a href="/images/index-echo.png" title="Echoes" class="benefit-full show-for-medium-up"> <img alt="" src="" data-srcset="/images/index-echo-thumb.png 1x" class="lazyload thumb" /> </a> </div> </div> <div class="row benefit"> <div class="medium-4 columns"> <a href="/images/tour-queue-urgent.png" title="Sort Things Out" class="benefit-full show-for-medium-up"> <img alt="" src="" data-srcset="/images/tour-queue-urgent-thumb.png 1x" class="lazyload thumb" /> </a> </div> <div class="medium-8 columns"> <h2>Sort Things Out</h2> <p> Keep your discussions organized with Queues: create and assign queues by type (Billing), priority (Urgent), person (Alex), or team (Sales). Using filters, allow team members to be focused only on discussions that are relevant to their expertise. </p> </div> </div> <div class="row benefit"> <div class="medium-8 columns"> <h2>Assignments</h2> <p> Assignment works a bit like queueing: you can assign any discussion to a specific team member in addition to having that discussion in one ore more queues. Assignment is not visible to end-users, only your support staff, and we'll even email your team members to let them know you've got them on the hook! </p> </div> <div class="medium-4 columns"> <a href="/images/index-assign.png" title="Assignments" class="benefit-full show-for-medium-up"> <img alt="" src="" data-srcset="/images/index-assign-thumb.png 1x" class="lazyload thumb" /> </a> </div> </div>  <div class="row benefit"> <div class="medium-4 columns"> <a href="/images/tour-activity-filters.png" title="Never Forget Anyone" class="benefit-full show-for-medium-up"> <img alt="" src="" data-srcset="/images/tour-activity-filters-thumb.png 1x" class="lazyload thumb" /> </a> </div> <div class="medium-8 columns"> <h2>Never Forget Anyone</h2> <p> Tender can remind you when a discussion hasn't received a reply in a month, a week, a day, or an hour. Close stale discussions and stay on track of todos you promised to someone. Activity Filters are there to save the day! </p> </div> </div> <div class="row benefit"> <div class="medium-8 columns"> <h2>VIPs</h2> <p> All customers are important, but some are especially important to you. You can set up special limited access to articles, discussions, and even make sure that your most important users get priority attention in your inbox. </p> </div> <div class="medium-4 columns"> <a href="/images/index-vips-full.png" title="VIPs" class="benefit-full show-for-medium-up"> <img alt="" src="" data-srcset="/images/index-vips.png 1x" class="lazyload thumb" /> </a> </div> </div> <div class="row benefit"> <div class="medium-4 columns"> <a href="/images/index-reports.png" title="Advanced Reporting" class="benefit-full show-for-medium-up"> <img alt="" src="" data-srcset="/images/index-reports-thumb.png 1x" class="lazyload thumb" /> </a> </div> <div class="medium-8 columns"> <h2>Advanced Reporting</h2> <p> Track and view incoming discussions by week, month or year. View the data for every discussion including response time, responder name, and resolution time. Reports can help you figure out when additional team members may be needed, or show when specific incidents may have brought in a large number of requests. </p> </div> </div> <div class="row benefit"> <div class="medium-8 columns"> <h2>Make It Your Own</h2> <p> Your Tender Support site can live on your own domain. Using custom CSS and custom JavaScript you can make your Tender Support site look just like your site! Theming is a simpler way to customize the appearance of your Tender without custom CSS. </p> </div> <div class="medium-4 columns"> <a href="/images/tour-css-mapbox.png" title="Make It Your Own" class="benefit-full show-for-medium-up"> <img alt="" src="" data-srcset="/images/tour-css-mapbox-thumb.png 1x" class="lazyload thumb" /> </a> </div> </div> <div class="row benefit"> <div class="medium-4 columns"> <a href="/images/tour-sso.png" title="Single Sign-On" class="benefit-full show-for-medium-up"> <img alt="" src="" data-srcset="/images/tour-sso-thumb.png 1x" class="lazyload thumb" /> </a> </div> <div class="medium-8 columns"> <h2>Single Sign-on</h2> <p> You can provide a seamless experience to your customers. When they log into your site they will be automatically logged into your support site as well. We can even integrate with your internal systems and bring important data about the user into the discussion. You can make virtually any information your system has visible to your support team! </p> </div> </div>  <div class="row logos"> <div class="medium-6 columns"> <h2> <img alt="" src="" data-srcset="/images/logo-lighthouse.png 1x, /images/logo-lighthouse-2x.png 2x" class="lazyload " /> <a href="http://lighthouseapp.com">Lighthouse »</a> </h2> <p> If you're in need of simple issue tracking, check out our sister product — <a href="http://lighthouseapp.com">Lighthouse</a>. </p> </div> <div class="medium-6 columns"> <h2> <img alt="" src="" data-srcset="/images/logo-twitter.png 1x, /images/logo-twitter-2x.png 2x" class="lazyload " /> <a href="http://twitter.com/tenderapp">Follow us on Twitter »</a> </h2> <p> If you'd like to ask us a quick question or keep up to date with what we're doing, follow <a href="http://twitter.com/tenderapp">@tenderapp</a>. </p> </div> </div> </div> <div id="home2"> <div id="header-top"> <div id="back2"> <img alt="background: cup of tea on a desk" data-srcset="/images/lq/home2/background.jpg 600w, /images/home2/background.jpg 1200w" class="lazyload" /> </div> <div id="alpha2"></div> <div class="wrapper2"> <div id="v1"> <h1> <span>Better, Simpler,</span> <span>Customer Service Software</span> </h1> <p class="note"> Tender gives you the tools you need <br> to deliver great customer support. </p> <p> <a href="http://setup.tenderapp.com/setup?utm_campaign=www.tenderapp.com&utm_source=home2&utm_medium=header&utm_content=nav" class="cta-button cta-green">Get started</a> </p> </div> <div id="v2"> <div class="cleft"> <h1> <span>Better, Simpler,</span> <span>Customer Service Software</span> </h1> <p class="note"> Tender gives you the tools you need <br> to deliver great customer support. </p> </div> <div class="cright"> <form action="https://setup.tenderapp.com/setup" data-parsley-validate="parsley" id="signupform" method="post"> <dl class="form"> <dd> <input class="textfield" data-parsley-forbidden_domains="126,163,21cn,alice,aol,att,bk,comcast,cox,discardmail,email,facebook,gmail,gmx,hotmil,hotmail,icloud,live,m.facebook,mail,mailinator,msn,myopera,opera,outlook,pages.plusgoogle,qq,rediffmail,satelite,sogou,telenet,tender,twitter,windowslive,yandex,yaho,yahoo,yeah,ymail,yopmail" data-parsley-suspicious_domains="" data-parsley-required-message="This field is required" data-parsley-required="true" data-parsley-trigger="change focusout" data-parsley-type="email" placeholder="Email" id="email" name="email" type="text"> <ul class="parsley-errors-list"></ul> </dd> <dd id="suspicious" class="hint"> <input type="checkbox" id="override" data-parsley-multiple="override"> Use my personal address to create a new <strong>Tender Support</strong> site </dd> </dl> <dl class="form"> <dd> <input class="textfield" data-parsley-maxlength-message="Your password needs to be at most 100 characters" data-parsley-maxlength="100" data-parsley-minlength-message="Your password needs to be at least 6 characters" data-parsley-minlength="6" data-parsley-required-message="This field is required" data-parsley-required="true" data-parsley-trigger="change focusout" placeholder="Password" id="password" name="password" type="password"> <ul class="parsley-errors-list"></ul></dd> </dl> <dl class="form"> <dd> <input class="textfield" data-parsley-required-message="This field is required" data-parsley-required="true" data-parsley-trigger="change focusout" placeholder="Product's name" id="site_name" name="site[name]" size="30" type="text"> <ul class="parsley-errors-list"></ul> </dd> </dl> <dl class="form"> <dd class="tos"> <input data-parsley-required="true" data-parsley-multiple="tos" id="tos" name="tos" type="checkbox" value="2014-05-16"> I accept the <a href="http://www.tenderapp.com/tos/" target="_blank">terms of service</a>. <ul class="parsley-errors-list"></ul> </dd> </dl> <input type="hidden" id="password_confirmation" name="password_confirmation"/> <button type="submit" class="cta-button cta-green">Get Started</button> </form> </div> </div> </div> </div> <div id="features2"> <h2>A better experience for your customers</h2> <div class="email"> <h3> <span class="icon"><i class="fa fa-envelope-o"></i></span> Just like email </h3> <p class="note"> Receive notifications, reply on the go and use keywords to quickly take action! </p> </div> <div class="mobile"> <h3> <span class="icon"><i class="fa fa-comments-o"></i></span> Community forums </h3> <p class="note"> Allow your users to interact, share and discuss ideas. Reply in public, or in private. </p> </div> <div class="knowledge-base"> <h3> <span class="icon"><i class="fa fa-book"></i></span> Knowledge base </h3> <p class="note"> Help customers help themselves: quickly answer frequently asked questions. </p> </div> </div> <div id="tour"> <h3> <a href="/tour/collect/">Take the tour 禄</a> </h3> </div> <div id="benefits2"> <h2>A better experience for your staff</h2> <div class="organize"> <h3> <span class="icon"><i class="fa fa-user"></i></span> Stay organized </h3> <p class="note"> Let the right person reply to the right discussion with queues and assignments. </p> </div> <div class="reminders"> <h3> <span class="icon"><i class="fa fa-clock-o"></i></span> Stay on time </h3> <p class="note"> Tender automatically reminds you to follow up at the right time so you don't have to. </p> </div> <div class="reports"> <h3> <span class="icon"><i class="fa fa-signal"></i></span> Keep track </h3> <p class="note"> Reports allow you to keep an eye on your response times, your productivity and your team. </p> </div> </div> <div id="customers"> <div class="wrapper2"> <h2>You're in good company: </h2> <img alt="" src="/images/customers/logo-adblock.png" data-srcset="/images/customers/logo-adblock.png 1x" class="lazyload " /> <img alt="" src="/images/customers/logo-airbrake.png" data-srcset="/images/customers/logo-airbrake.png 1x" class="lazyload " /> <img alt="" src="/images/customers/logo-elastic-email.png" data-srcset="/images/customers/logo-elastic-email.png 1x" class="lazyload " /> <img alt="" src="/images/customers/logo-future-advisor.png" data-srcset="/images/customers/logo-future-advisor.png 1x" class="lazyload " /> <img alt="" src="/images/customers/logo-goodsie.png" data-srcset="/images/customers/logo-goodsie.png 1x" class="lazyload " /> <img alt="" src="/images/customers/logo-literature-latte.png" data-srcset="/images/customers/logo-literature-latte.png 1x" class="lazyload " /> <img alt="" src="/images/customers/logo-neurosky.png" data-srcset="/images/customers/logo-neurosky.png 1x" class="lazyload " /> <img alt="" src="/images/customers/logo-papertrail.png" data-srcset="/images/customers/logo-papertrail.png 1x" class="lazyload " /> <img alt="" src="/images/customers/logo-trillian.png" data-srcset="/images/customers/logo-trillian.png 1x" class="lazyload " />  </div> </div> <div id="header-bottom"> <div class="wrapper2"> <div class="fleft"> <h2> Get started today </h2> <p class="note"> And start delivering <br> awesome customer support! </p> <p> <a href="http://setup.tenderapp.com/setup?utm_campaign=www.tenderapp.com&utm_source=home2&utm_medium=footer&utm_content=nav" class="cta-button cta-green">Get started</a> </p> </div> <div class="fright"> <img alt="" src="/images/lq/home2/computer.jpg" data-srcset="/images/home2/computer.png 1x" class="lazyload " /> </div> </div> </div> </div> </div> <div id="footer-rule" class="rule"></div> <div id="footer"> <p class="entp"> Tender Support™ is built by <a href="http://entp.com">ENTP</a>. © 2016 • Rockin' Your Support Since 2009 </p> <p> <a href="/privacy/">Privacy Policy</a> <span class="sep">|</span> <a href="/tos/">Terms of Service</a> </p> </div> </div>  <script src="/js/abba.js" type="text/javascript" charset="utf-8"></script>   <script src="//cdn.jsdelivr.net/jquery/1.11.1/jquery.min.js" type="text/javascript" charset="utf-8"></script>   <script src="/js/all.js" type="text/javascript" charset="utf-8"></script>  <script type="text/javascript"> var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-3465274-4']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 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Tender Support — Better Customer Support Software: Help Desk, Knowledge Base, Forums