FAQ

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This means you can annotate over almost anything!</p> </p> </font> </div> </div> <div class="acd-group"> <a href="#" class="acd-heading"> <h6> <font color="#33afe1"> 2. </font> How do I activate Epic Pen Pro? </h6> </a> <div class="acd-des"> <font color=#494949> <p> <p class="mb-20">Simply launch the free Basic Version and enter your code in the 'Activate Pro' submenu.</p><p class="mb-20 block-img"><img class="img-fluid" alt="" src="https://images.prismic.io/epic-pen-website/129c9d58-1455-4b5c-b5d6-e38c646d3f16_activatepro.gif?auto=compress,format" width="753" height="854" /></p> </p> </font> </div> </div> <div class="acd-group"> <a href="#" class="acd-heading"> <h6> <font color="#33afe1"> 3. </font> How do I move my Epic Pen Pro license to a new computer? </h6> </a> <div class="acd-des"> <font color=#494949> <p> <p class="mb-20">Log in to <a href="https://accounts.epicpen.com/">https://accounts.epicpen.com</a> using your Epic Pen account details. Find your activation code and click "View Details". In the details view of the activation code, click "Reset Activation Code". You will now be able to use your activation code on the new device.</p> </p> </font> </div> </div> <div class="acd-group"> <a href="#" class="acd-heading"> <h6> <font color="#33afe1"> 4. </font> I did not receive my Pro code or receipt. </h6> </a> <div class="acd-des"> <font color=#494949> <p> <p class="mb-20">Please check your spam folder. Otherwise please contact <a href="/contact">support</a>.</p> </p> </font> </div> </div> <div class="acd-group"> <a href="#" class="acd-heading"> <h6> <font color="#33afe1"> 5. </font> Where do I download or update Epic Pen Pro? </h6> </a> <div class="acd-des"> <font color=#494949> <p> <p class="mb-20">There is no separate installer for Epic Pen Pro, all the additional tools and features are unlocked from within the free basic version available <a href="https://epic-pen.com/download">here</a>.</p><p class="mb-20">You will be notified within the Epic Pen app if there is an update available, simply follow the link to update to the latest version. </p> </p> </font> </div> </div> <div class="acd-group"> <a href="#" class="acd-heading"> <h6> <font color="#33afe1"> 6. </font> Can teachers use Epic Pen for free? </h6> </a> <div class="acd-des"> <font color=#494949> <p> <p class="mb-20">If you are using Epic Pen within a classroom environment or for any commercial use, we require you to purchase a Pro license.  If you are a school or university, <a href="https://epicpen.com/contact">please reach out to us for a quote</a>. We're happy to provide educational discounts.</p> </p> </font> </div> </div> <div class="acd-group"> <a href="#" class="acd-heading"> <h6> <font color="#33afe1"> 7. </font> Does Epic Pen support mouse/tablet/pen/touchscreen devices? </h6> </a> <div class="acd-des"> <font color=#494949> <p> <p class="mb-20">Epic Pen supports all input devices. We recommend HUION brand graphics tablets as a pen input device that works well with Epic Pens features as well as being reasonably priced.</p> </p> </font> </div> </div> <div class="acd-group"> <a href="#" class="acd-heading"> <h6> <font color="#33afe1"> 8. </font> How can I activate Epic Pen from the command line? </h6> </a> <div class="acd-des"> <font color=#494949> <p> <p class="mb-20">To activate Epic Pen from the command line, simply run the Epic Pen installer using the following command-line arguments:</p><pre>EpicPenSetup.exe /ac=[your activation code here]</pre><p class="mb-20">If you use a web proxy you'll need to add these arguments:</p><pre>/proxyHost=[your proxy host here] /proxyPort=[your proxy port here]</pre><p class="mb-20">You can also pass a <strong>/silent</strong> argument to run the installer silently, which you may find useful for deploying Epic Pen Pro on multiple devices at once. Consider the follow as an example:</p><pre>EpicPenSetup.exe /silent /ac=[your activation code here] /proxyHost=[your proxy host here] /proxyPort=[your proxy port here]</pre> </p> </font> </div> </div> <div class="acd-group"> <a href="#" class="acd-heading"> <h6> <font color="#33afe1"> 9. </font> Epic Pen ink does not show up in OBS/Teams/Zoom </h6> </a> <div class="acd-des"> <font color=#494949> <p> <p class="mb-20">If you are using screen sharing software or screen recording software such as OBS, Microsoft Teams or Zoom, you may find that Epic Pen ink does not always show up in the screen capture.</p><p class="mb-20">If you want to capture Epic Pen ink in this software you need to ensure you choose to record the entire screen. If you are looking to share a PowerPoint window over Zoom, for example, make sure you choose to share the screen that the PowerPoint window is on, and not only the PowerPoint window itself. This is because software like Zoom, Teams and OBS will see the Epic Pen ink and the PowerPoint window as different windows, and if you choose to share the PowerPoint window only, these programs will typically ignore the Epic Pen ink.</p> </p> </font> </div> </div> <div class="acd-group"> <a href="#" class="acd-heading"> <h6> <font color="#33afe1"> 10. </font> What is "BrightData"? </h6> </a> <div class="acd-des"> <font color=#494949> <p> <p class="mb-20">You will get access to either the Text tool or Whiteboard tool in exchange for safely using some of your device鈥檚 resources, and only in a manner that will not substantially affect the device's operation (you can see exactly how on <a href="https://brightdata.com/sdk/faq#sdk_app_connect">https://brightdata.com/sdk/faq#sdk_app_connect</a>). You may turn this off from the settings menu. Please see our TOS <a href="https://epicpen.com/eula">https://epicpen.com/eula</a> and the SDK Privacy Policy at <a href="https://brightdata.com/legal/sdk-privacy">https://brightdata.com/legal/sdk-privacy</a> for further information.</p><p class="mb-20">If you would prefer to use Epic Pen without any BrightData related software being installed a BrightData-free version of Epic Pen is available to download from <a href="https://epicpen.com/downloadclean">https://epicpen.com/downloadclean</a> . This build lacks the option to use any of the Pro tools without an Epic Pen Pro license.</p><p class="mb-20">UPDATE: We are now no longer partnered with BrightData as of Epic Pen 3.12.0, this section exists only for those users who still have a version of Epic Pen that contains BrightData.</p> </p> </font> </div> </div> <div class="acd-group"> <a href="#" class="acd-heading"> <h6> <font color="#33afe1"> 11. </font> Is Epic Pen available on mobile/tablet? </h6> </a> <div class="acd-des"> <font color=#494949> <p> <p class="mb-20">At this time, Epic Pen is only available on desktop for Windows and Mac users. There are no plans in the immediate future to bring it to mobile/tablet.</p> </p> </font> </div> </div> <div class="acd-group"> <a href="#" class="acd-heading"> <h6> <font color="#33afe1"> 12. </font> I purchased Pro before Accounts was introduced, what should I do? </h6> </a> <div class="acd-des"> <font color=#494949> <p> <p class="mb-20">To activate your account, simply create a new account using the same email address that you originally purchased Epic Pen Pro with. Once you have created an account and successfully logged in, you should see your license information on the dashboard.</p> </p> </font> </div> </div> <div class="acd-group"> <a href="#" class="acd-heading"> <h6> <font color="#33afe1"> 13. </font> I have lost access to my Pro features, what can I do? </h6> </a> <div class="acd-des"> <font color=#494949> <p> <p class="mb-20">If you have lost access to your Pro features, simply create/log on to your account to view your activation code. You must create/log in to your account using the email address that is associated with your license code. Once you have logged in, select Reset Activation Code to reset your code and navigate back to the Epic Pen app. Once there, input your code to activate Pro and resume access to your Pro features.</p> </p> </font> </div> </div> <div class="acd-group"> <a href="#" class="acd-heading"> <h6> <font color="#33afe1"> 14. </font> How do I uninstall Epic Pen? </h6> </a> <div class="acd-des"> <font color=#494949> <p> <p class="mb-20">To uninstall Epic Pen on Windows, you can follow these steps:</p><ol><ul class="list list-unstyled"><li><i class="fa fa-angle-right"></i> Close Epic Pen if it is currently open.</li></ul><ul class="list list-unstyled"><li><i class="fa fa-angle-right"></i> Open the Control Panel on your computer.</li></ul><ul class="list list-unstyled"><li><i class="fa fa-angle-right"></i> Click on "Programs and Features" or "Uninstall a program".</li></ul><ul class="list list-unstyled"><li><i class="fa fa-angle-right"></i> Find Epic Pen in the list of installed programs.</li></ul><ul class="list list-unstyled"><li><i class="fa fa-angle-right"></i> Click on Epic Pen and then click on "Uninstall" or "Remove".</li></ul><ul class="list list-unstyled"><li><i class="fa fa-angle-right"></i> Follow the prompts to complete the uninstallation process.</li></ul></ol><p class="mb-20">If you are using Mac OS, you can use the following steps:</p><ol><ul class="list list-unstyled"><li><i class="fa fa-angle-right"></i> Close Epic Pen if it is currently open.</li></ul><ul class="list list-unstyled"><li><i class="fa fa-angle-right"></i> Open the "Applications" folder in Finder.</li></ul><ul class="list list-unstyled"><li><i class="fa fa-angle-right"></i> Locate the Epic Pen app and drag it to the Trash icon in the Dock, or right-click on the app and select "Move to Trash".</li></ul><ul class="list list-unstyled"><li><i class="fa fa-angle-right"></i> Enter your admin password if prompted.</li></ul></ol> </p> </font> </div> </div> <div class="acd-group"> <a href="#" class="acd-heading"> <h6> <font color="#33afe1"> 15. </font> Can I change the Epic Pen hot keys? </h6> </a> <div class="acd-des"> <font color=#494949> <p> <p class="mb-20">Yes you can. To change the hot keys in Epic Pen, follow these steps:</p><ol><ul class="list list-unstyled"><li><i class="fa fa-angle-right"></i> Open the menu in the Epic Pen toolbar.</li></ul><ul class="list list-unstyled"><li><i class="fa fa-angle-right"></i> Click "Settings"</li></ul><ul class="list list-unstyled"><li><i class="fa fa-angle-right"></i> In the settings window, scroll down to the "Hot keys" section.</li></ul><ul class="list list-unstyled"><li><i class="fa fa-angle-right"></i> Click on the hot key combination you would like to change.</li></ul><ul class="list list-unstyled"><li><i class="fa fa-angle-right"></i> Follow the displayed instructions to enter a new hot key combination.</li></ul></ol> </p> </font> </div> </div> <div class="acd-group"> <a href="#" class="acd-heading"> <h6> <font color="#33afe1"> 16. </font> I cancelled my subscription, can I still use my code for the rest of the year? </h6> </a> <div class="acd-des"> <font color=#494949> <p> <p class="mb-20">Once you cancel your Epic Pen subscription, you will immediately lose access to your Pro features regardless of how long you have paid in advance. Please do not cancel your subscription unless you wish to stop using Epic Pen completely. </p> </p> </font> </div> </div> </div> </div> </div> </div> </section><section class="page-section-ptb"> <div class="container"> <div class="row justify-content-center "> <div class="col-md-12"> <div class="section-title text-left"> <h3><h2 class="mb-20">Troubleshooting</h2></h3> </div> <div class="accordion mb-30 active"> <div class="acd-group"> <a href="#" class="acd-heading"> <h6> <font color="#33afe1"> 1. </font> Epic Pen isn't working </h6> </a> <div class="acd-des"> <font color=#494949> <p> <p class="mb-20">If for any reason Epic Pen isn't working please explain in detail exactly what's not working and contact us. Is it not launching? Is it crashing or unresponsive? Please provide as much information as you can and attach a screenshot where possible.</p> </p> </font> </div> </div> <div class="acd-group"> <a href="#" class="acd-heading"> <h6> <font color="#33afe1"> 2. </font> Epic Pen isn't working with my game/software </h6> </a> <div class="acd-des"> <font color=#494949> <p> <p class="mb-20">Some software will render on top of Epic Pen when in full-screen mode. If Epic Pen is not working, try your software or game in fullscreen windowed mode. </p> </p> </font> </div> </div> <div class="acd-group"> <a href="#" class="acd-heading"> <h6> <font color="#33afe1"> 3. </font> Epic Pen Pro won't work across all windows accounts. </h6> </a> <div class="acd-des"> <font color=#494949> <p> <p class="mb-20">To activate Epic Pen Pro so that it is activated for all users on the same computer, you will need to activate it using the command line.</p><p class="mb-20">Please see "How can I activate Epic Pen from the command line?" in the FAQ for details.</p> </p> </font> </div> </div> <div class="acd-group"> <a href="#" class="acd-heading"> <h6> <font color="#33afe1"> 4. </font> How do I save my edits with a clean background? </h6> </a> <div class="acd-des"> <font color=#494949> <p> <p class="mb-20">You can use the white and blackboard tools to place a blank screen behind your notes to save them on a clean page. This is a Pro license only feature.</p> </p> </font> </div> </div> <div class="acd-group"> <a href="#" class="acd-heading"> <h6> <font color="#33afe1"> 5. </font> Epic Pen hot keys don't map to my graphics tablet </h6> </a> <div class="acd-des"> <font color=#494949> <p> <p class="mb-20">You should be able to map Epic Pen hot keys to your Wacom stylus buttons by mapping them to the same keystroke as Epic Pen uses. If you are having difficulty mapping the keystroke in Wacom tablet properties you need to ensure Epic Pen is closed otherwise it will interfere with the mapping.</p> </p> </font> </div> </div> <div class="acd-group"> <a href="#" class="acd-heading"> <h6> <font color="#33afe1"> 6. </font> Epic Pen isn't working with my fullscreen application </h6> </a> <div class="acd-des"> <font color=#494949> <p> <p class="mb-20">Epic Pen can sometime have trouble working with other applications running in fullscreen mode. Epic Pen works most reliably when running with other applications in windowed mode only. This is a due to a limitation is how Epic Pen is allowed to work on both Windows and Mac OS.</p> </p> </font> </div> </div> <div class="acd-group"> <a href="#" class="acd-heading"> <h6> <font color="#33afe1"> 7. </font> My hotkeys don't work when Epic Pen is not in focus on Mac OS </h6> </a> <div class="acd-des"> <font color=#494949> <p> <p class="mb-20">To ensure hot keys work correctly on Mac OS, you'll need to make sure Epic Pen has accessibility permissions</p><p class="mb-20">To grant accessibility permissions to Epic Pen , you can follow these steps:</p><ol><ul class="list list-unstyled"><li><i class="fa fa-angle-right"></i> Open "System Settings" on your Mac.</li></ul><ul class="list list-unstyled"><li><i class="fa fa-angle-right"></i> Click on "Privacy & Security".</li></ul><ul class="list list-unstyled"><li><i class="fa fa-angle-right"></i> Scroll down and click on "Accessibility".</li></ul><ul class="list list-unstyled"><li><i class="fa fa-angle-right"></i> Click on the "+" button and select your app from the list of applications.</li></ul><ul class="list list-unstyled"><li><i class="fa fa-angle-right"></i> Once your app is added, make sure the checkbox next to it is selected to grant it accessibility permissions.</li></ul></ol> </p> </font> </div> </div> </div> </div> </div> </div> </section>  <footer class="footer footer-topbar black-bg"> <div class="copyright" id="footerDiv"> <div class="container"> <div class="row"> <div class="col-lg-6"> <img class="img-fluid mb-10" id="logo-footer" src="/images/tanklogo.svg" alt="" style="height: 18px;"> <div class="footer-text"> <p> ©2025 <a target="_blank" href="https://tankstudios.ltd"> Tank Studios </a> All Rights Reserved </p> </div> </div> <div class="col-lg-6"> <div class="footer-social"> <ul class="text-left text-lg-right"> <li class="list-inline-item"><a href="/eula">EULA </a>    |</li> <li class="list-inline-item"><a href="/privacy">Privacy Policy </a>    |</li> <li class="list-inline-item"><a href="https://epic-pen-website.cdn.prismic.io/epic-pen-website/089ef7de-7361-43a9-9b63-a5584110cc4b_VPAT-epic-pen.pdf">VPAT </a></li> </ul> </div> <div class="footer-social" id="gitInfoDiv" style="display: none;"> <br /> <ul class="text-left text-lg-right"> <li class="list-inline-item"><a id="showPaymentErrorButton" href="#">Show Payment Error Modal</a>   |</li> <li class="list-inline-item"><a id="showACButton" href="#">Show Activation Code Modal</a>   |</li> <li class="list-inline-item"><a target="_blank" href="#">azurelive</a>   |</li> <li class="list-inline-item"><a target="_blank" href="https://github.com/tank-studios/epic-pen-website/commit/ca1b419c5b3822e99392a4ce747e9e6011ec3ff2">git ca1b419</a>   |</li> <li class="list-inline-item"><a target="_blank" href="#">prismic Z6Tg2RoAAE4Axley</a></li> </ul> </div> <div class="social-icons color-hover text-left text-lg-right mt-20"> <ul class="clearfix"> <li class="social-facebook"><a target="_blank" href="https://www.facebook.com/epicpenapp"><span class="ti-facebook"></span></a></liclass="social-facebook"> <li class="social-twitter"><a target="_blank" href="https://twitter.com/epicpenapp"><span class="ti-twitter"></span></a></li> <li class="social-youtube"><a target="_blank" href="https://www.youtube.com/channel/UCkapACsxJpJCv82Yd_pn5tw"><span class="ti-youtube"></span></a></li> </ul> </div> </div> </div> </div> </div> </footer> <script> var isMac = navigator.platform.toUpperCase().indexOf('MAC') >= 0; var isSafari = window.safari !== undefined; var epDisableJarallax = isSafari//isSafari; </script> <script src="/js/plugins-jquery.js"></script> <script src="/ca1b419/js/custom.js"></script> <script type="text/javascript" src="/ca1b419/js/owl-carousel/owl-carousel.min.js"></script> </script> <script src="/ca1b419/js/typescript/script.js" crossorigin="anonymous" type="text/javascript"> </script>  </body> </html>

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