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Contact Us : Thinkmap Visual Thesaurus
<html xmlns:vcom xmlns:vtcom> <head> <title>Contact Us : Thinkmap Visual Thesaurus</title> <meta name="description" content ="contact our support staff." /> <meta name="author" content ="Thinkmap, Inc." /> <meta name="robots" content="noarchive" /> <meta name="GOOGLEBOT" content="NOODP,NOARCHIVE" /> <link href="//d1r3b8xpnlyvar.cloudfront.net/css/base-9v1thl.css" rel="stylesheet" type="text/css" > <link href="//d1r3b8xpnlyvar.cloudfront.net/css/subpage-130ykl9.css" rel="stylesheet" type="text/css" > <link href="//d1r3b8xpnlyvar.cloudfront.net/css/print-dao9t3.css" rel="stylesheet" media="print" type="text/css" > <script src="//d1r3b8xpnlyvar.cloudfront.net/js/module-1ypv52v.js" type="text/javascript" ></script> <script>Module.use(['base','vtcom/vtloader/vtloader']);</script> <link href="//d1r3b8xpnlyvar.cloudfront.net/favicon-dos9ku.ico" rel="shortcut icon" > <style type="text/css"> @font-face { font-family: din-regular; src: url("/fonts/DINWeb.eot"); } @font-face { font-family: din-regular; src: url("/fonts/DINWeb.woff") format("woff"); } @font-face { font-family: din-medium; src: url("/fonts/DINWeb-Medium.eot"); } @font-face { font-family: din-medium; src: url("/fonts/DINWeb-Medium.woff") format("woff"); } @font-face { font-family: din-bold; src: url("/fonts/DINWeb-Bold.eot"); } @font-face { font-family: din-bold; src: url("/fonts/DINWeb-Bold.woff") format("woff"); } </style> </head> <body class="subpage narrow leftnav support"> <div id="rootContainer"> <div id="root"> <div id="vtsContainer"></div> <div id="pageHeader"> <div id="headerBar" class="png"> <a href="/"><img src="//d1r3b8xpnlyvar.cloudfront.net/images/common/header/logo-icon-4n9afg.png" width="40" id="vtLogoIcon" class="png" height="40" ></a> <a href="/"><img src="//d1r3b8xpnlyvar.cloudfront.net/images/common/header/logo-npghhk.png" width="202" alt="Thinkmap Visual Thesaurus" id="vtLogo" class="png" height="38" ></a> </div> <div id="headerSpacer"></div> <div id="navTop"><ul> <li class=""><a href="/">HOME</a></li> <li class=""><a href="/howitworks/">HOW IT WORKS</a></li> <li class=""><a href="/store/">SUBSCRIBE</a></li> <li class=""><a href="/praise/">PRAISE</a></li> <li class=""><a href="/sales/">INSTITUTIONAL SALES</a></li> <li class=""><a href="/educators/">EDUCATORS</a></li> <li class="last selected"><a href="/support/">SUPPORT</a></li> </ul><div class="clearer"></div></div> </div> <div id="pageBody"><table id="mainTable" cellpadding="0" cellspacing="0"> <tr> <td id="leftContent"> <ul id="leftnav"><li class="navitem selected last"><a href="/support/contactus/">Contact Us</a></li> </ul> </td> <td id="centerContent"><div id="pageContent"> <style> form.contactus { padding-top: 30px; max-width: 460px; } form.contactus .label { padding-right: 1em; } form.contactus .field.category select { width: 100%; max-width: 460px; padding: .75em 1em; font-size: 14px; -webkit-appearance: button; border-radius: 3px; border: 1px solid #ccc; } form.contactus .field { margin-bottom: 1em; } form.contactus .field.name input, form.contactus .field.emailaddress input, form.contactus .field.subject input, form.standard.contactus .field.captcha input.text { width: 100%; max-width: 460px; padding: .75em 1em; font-size: 14px; border-radius: 3px; border: 1px solid #ccc; } form.contactus .field.message textarea { width: 100%; max-width: 460px; height: 200px; padding: .75em 1em; font-size: 14px; border-radius: 3px; border: 1px solid #ccc; } form.contactus button { padding: 1em 2em; } .flashmessage { margin: 20px auto; font-size: 13px; padding: 10px; background-color: #fffbdf; border: 1px solid #ffe742; border-radius: 3px; width:500px; } .flashmessage h3 { margin: 0 0 5px 0; } form.standard .field.captcha { margin-top: 30px; margin-bottom: 1em; } form.standard .field.captcha .label { top: -15px; left: 0; } form.standard .field.captcha input.text { width: 460px; } form.standard .field.captchaverification .playword, form.standard .field.captchaverification .newword { font-size: 11px; } </style> <h1 class="webfont gold">Support</h1> <h2 class="subtitle">Contact Us</h2> <p> We're proud to offer email-based customer support from our offices in the New York City area! Our support staff is available Monday through Friday, 9 a.m. to 6 p.m. Eastern Time, except on holidays. </p> <form action="/support/contactus/submit" method="post" class="standard contactus" validate="true" > <div class="field category"> <div class="label">What's the problem? </div> <div class="value"><select name="category" validation=""notempty":{"message":"Select a category."}" class="category" > <option value="" selected="selected" >Please select...</option> <option value="purchasing-trouble" >I'm having trouble purchasing or subscribing.</option> <option value="customer-trouble-online" >I'm having trouble with the Visual Thesaurus Online Edition. (Subscription)</option> <option value="institution-trouble" >I am with a school or other institution and have an institutional support issue.</option> <option value="dictionary-error" >I'd like to report an error or inaccuracy in the Visual Thesaurus dictionary.</option> <option value="email-trouble" >Email: I鈥檓 having trouble receiving email from visualthesaurus.com.</option> <option value="suggestion" >I have a comment or suggestion.</option> <option value="customer-trouble-desktop" >Desktop Edition: I鈥檓 having trouble with the Desktop Edition (Discontinued CD-ROM)</option> <option value="other" >Other / General</option> </select></div> </div> <div class="field name"> <div class="label">Your Name: </div> <div class="value"><input type="text" name="name" value="" validation=""notempty":{"message":"Name is required."}" class="text name" /></div> </div> <div class="field emailaddress"> <div class="label">Your Email: </div> <div class="value"><input type="email" name="emailaddress" value="" validation=""notempty":{"message":"Email address is required."}" class="text emailaddress" /></div> </div> <div class="field subject"> <div class="label">Subject: </div> <div class="value"><input type="text" name="subject" value="" validation=""length":{"max":255,"min":0}" maxlength="255" class="text subject" /></div> </div> <div class="field message"> <div class="label">Message: </div> <div class="value"><textarea name="message" validation=""notempty":{"message":"Message is required."},"length":{"max":2000,"min":0,"message":"Message must be less than 2000 characters."}" class="message" ></textarea><div class="charsRemaining messageRemaining"></div></div> <div class="notes">Please provide as much detail as you can.<br> The more specific you are, the easier it will be for us to help you.</div> <div class="validationError messageMessage"></div> </div> <script> Module.after(['jquery'], function(){ var $ = jQuery; $(function(){ $('.field.captchaverification .newword').on('click', function(){ getCaptcha(true); }); getCaptcha(); $('.field.captchaverification .playword').on('click', function(){ $.get('/captcha/getaudio', function(data) { playAudio(data); }); }); function getCaptcha(reset) { $('.field.captchaverification .value').css('background-image', 'url("/captcha/' + new Date().getTime() + '.gif' + (reset ? '?reset=true' : '') + '")'); } var lastPlay = null; function playAudio(code) { var a = new Audio('https://s3.amazonaws.com/audio.vocabulary.com/1.0/us/'+code+'.mp3'); a.play(); } }); }); </script> <style> .captchaverification .value { height: 150px; position: relative; background-repeat: no-repeat; background-position: 50% 50%; margin: 0 0 30px 0; border-radius: 3px; border: 1px solid #ccc; } .captchaverification .playword, .captchaverification .newword { color: #6CB25A; font-weight: bold; cursor: pointer; font-size: 85%; -webkit-user-select: none; -moz-user-select: none; -ms-user-select: none; user-select: none; } .captchaverification .playword { position: absolute; bottom: -18px; left: 0; padding: 0 0 0 15px; background-image: url('//d1r3b8xpnlyvar.cloudfront.net/images/icons/listen-1kvhv9t.gif'); background-repeat: no-repeat; background-position: 0 50%; } .captchaverification .newword { position: absolute; bottom: -18px; right: 0; } </style> <div class="field captcha required"><div class="label">Are you a human? Type the word featured below</div><div class="value"><input type="text" name="captcha" value="" class="text" /></div><div class="validationError captchaMessage"></div></div> <div class="field captchaverification"> <div class="value"> <div class="playword">Play Word</div> <div class="newword">Get A New Word</div> </div> </div> <div class="actions"> <button type="submit" class="submit">Send Message</button> </div> </form> </div></td> <td id="rightContent"></td> </tr> </table></div> <div id="pageFooter"> <a target="_blank" href="http://www.thinkmap.com" class="thinkmapButton" ><img src="//d1r3b8xpnlyvar.cloudfront.net/images/common/thinkmapfooter-ceqlbg.gif" width="95" height="35" ></a> <div class="bottomNav"> <a href="/aboutus/">About Us</a> <a href="/affiliates/">Become an Affiliate</a> <a href="/licensing/">Technology Licensing</a> <a href="/contributors/">Contributors</a> <a href="/support/contactus/">Contact Us</a> <span class="copyright">Copyright ©1998-2024 Thinkmap, Inc. 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