Contact Us | Metra

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id="topbar-menu" data-toggler=".active"> <div class="logo show-for-medium cell small-4 medium-1 medium-offset-1"> <a href="/" title="Return to the home page"> <img src="/themes/custom/metrarail/images/icons/CroppedLogo.png" alt="Metra logo" class="nav-logo show-for-medium hide-for-large"> <img src="/themes/custom/metrarail/images/logo.svg" alt="Metra logo" class="nav-logo show-for-large"> </a> </div> <ul class="inner-menu grid-x small-12 medium-6"> <li class="cell small-3 medium-3"> <a href="https://metratracker.com/home">Train Tracker</a> </li> <li class="cell small-3 medium-3"> <a href="https://ridertools.metrarail.com/maps-schedules">Maps & Schedules</a> </li> <li class="cell small-3 medium-3"> <a href="https://ridertools.metrarail.com/#service-alerts">Service Alerts</a> </li> <li class="cell small-3 medium-3"> <a href="/contact-us" data-drupal-link-system-path="node/8382" class="is-active" aria-current="page">Contact Us</a> </li> </ul> <div class="search-menu show-for-medium cell 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FAQs</a> </li> </ul> </li> <li > <a href="/what-expect-onboard" title="What to Expect Onboard" data-drupal-link-system-path="node/8347">What to Expect Onboard</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/dashboard" title="Riderhip dashboard" data-drupal-link-system-path="node/7742">Ridership Dashboard</a> </li> <li > <a href="/CodeofConduct" title="Passenger Code of Conduct" data-drupal-link-system-path="node/9239">Passenger Code of Conduct</a> </li> <li > <a href="/bikes" title="Bikes on Trains policy" data-drupal-link-system-path="node/1317">Bikes</a> </li> <li > <a href="/Alcohol" title="Alcohol policy" data-drupal-link-system-path="node/9240">Alcohol</a> </li> <li > <a href="/Pets" title="Pets on Trains policy" data-drupal-link-system-path="node/9231">Pets</a> </li> <li > <a href="/QuietCars" title="Quiet Cars" data-drupal-link-system-path="node/7035">Quiet Cars</a> </li> </ul> </li> <li > <a href="/accessibility" title="Accessibility" data-drupal-link-system-path="node/8351">Accessibility</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/system-map-customers-disabilities" title="System Map for Customers with Disabilities" data-drupal-link-system-path="node/8352">System Map for Customers with Disabilities</a> </li> <li > <a href="/ada-complaint-form" data-drupal-link-system-path="node/8500">ADA Complaint Form</a> </li> <li > <a href="/metra-ada-advisory-committee-application" data-drupal-link-system-path="node/8969">Metra ADA Advisory Committee Application</a> </li> </ul> </li> <li > <a href="/parking" title="Parking" data-drupal-link-system-path="node/8354">Parking</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/station-parking-lot-maps" title="Station Parking Lot Maps" data-drupal-link-system-path="node/8435">Station Parking Lot Maps</a> </li> </ul> </li> <li > <a href="/riding-metra-faqs" title="Riding Metra FAQs" data-drupal-link-system-path="node/8459">Riding Metra FAQs</a> </li> <li > <a href="/lost-and-found" title="Lost and Found" data-drupal-link-system-path="node/1288">Lost and Found</a> </li> <li > <a href="https://www.rtachicago.org/plan-your-trip" title="RTA trip planner">RTA Trip Planner</a> </li> <li > <a href="/late-slips" data-drupal-link-system-path="node/9049">Late Slips</a> </li> <li > <a href="/popular-destinations" title="Popular Destinations" data-drupal-link-system-path="node/8356">Popular Destinations</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/day-trips" title="Day Trips" data-drupal-link-system-path="node/8488">Day Trips</a> </li> <li > <a href="/nowapproaching" title="Now Approaching" data-drupal-link-system-path="node/8391">Now Approaching</a> </li> </ul> </li> <li > <a href="/travel-guides" title="Travel Guides" data-drupal-link-system-path="node/8357">Travel Guides</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/new-riders" title="For New Riders" data-drupal-link-system-path="node/1308">For New Riders</a> </li> <li > <a href="/accessibility" title="For Customers with Disabilities" data-drupal-link-system-path="node/8351">For Customers with Disabilities</a> </li> <li > <a href="/guide-winter-weather-travel" title="Guide to Winter Weather Travel" data-drupal-link-system-path="node/8379">Guide to Winter Weather Travel</a> </li> </ul> </li> <li > <a href="/safety" title="Safety" data-drupal-link-system-path="node/8361">Safety</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/metra-police-department" title="Metra Police Department" data-drupal-link-system-path="node/8509">Metra Police Department</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/metraCOPSapp" title="Metra COPS App" data-drupal-link-system-path="node/8507">Metra COPS App</a> </li> <li > <a href="/download-metras-cops-app" title="Download Metra鈥檚 COPS App" data-drupal-link-system-path="node/7495">Download Metra鈥檚 COPS App</a> </li> <li > <a href="/metra-cops-app-faqs" title="Metra COPS App FAQs" data-drupal-link-system-path="node/8508">Metra COPS App FAQs</a> </li> </ul> </li> <li > <a href="/emergency-preparedness-and-public-awareness" title="Emergency Preparedness and Public Awareness" data-drupal-link-system-path="node/1312">Emergency Preparedness and Public Awareness</a> </li> <li > <a href="/safety-education-and-awareness" title="Safety Education and Awareness" data-drupal-link-system-path="node/1313">Safety Education and Awareness</a> </li> <li > <a href="/school-safety" title="School Safety" data-drupal-link-system-path="node/1310">School Safety</a> </li> <li > <a href="/safety-competition" title="Safety Competition" data-drupal-link-system-path="node/9259">Safety Competition</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/contest-rules" title="Safety Competition Rules" data-drupal-link-system-path="node/8367">Contest Rules</a> </li> <li > <a href="/classroom-materials" title="Safety Poster Classroom Materials" data-drupal-link-system-path="node/8370">Classroom Materials</a> </li> <li > <a href="/safety-contest-entry-form" title="Safety Contest Entry Form" data-drupal-link-system-path="node/8383">Safety Contest Entry Form</a> </li> </ul> </li> <li > <a href="/positive-train-control-ptc" title="Positive Train Control (PTC)" data-drupal-link-system-path="node/8539">Positive Train Control (PTC)</a> </li> <li > <a href="/train-horns-quiet-zones" title=""Safety Guidelines (Chimes for Safety, Train Horns & Quiet Zones)" data-drupal-link-system-path="node/8363">Train Horns & Quiet Zones</a> </li> <li > <a href="/tips-railfans" title="Tips for Railfans " data-drupal-link-system-path="node/8540">Tips for Railfans</a> </li> </ul> </li> </ul> </li> <li > <a href="/lines-schedules-maps-stations" title="Lines, Schedules, Maps & Stations (Lvl 1 Landing Page)" data-drupal-link-system-path="node/8222">Lines, Schedules, Maps & Stations</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="https://metratracker.com/home" title="Metra Train Tracker">Metra Train Tracker</a> </li> <li > <a href="/constructionnotices" title="Construction Notices" data-drupal-link-system-path="node/1323">Construction Notices</a> </li> <li > <a href="/how-metra-handles-service-disruptions" title="How Metra Handles Service Disruptions" data-drupal-link-system-path="node/8514">How Metra Handles Service Disruptions</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/CUSPlan" title="Chicago Union Station Service Disruption Plan" data-drupal-link-system-path="node/1328">Chicago Union Station Service Disruption Plan</a> </li> </ul> </li> </ul> </li> <li > <a href="/contact-news-leadership" title="Contact, News, Leadership (Lvl 1 Landing Page)" data-drupal-link-system-path="node/8223">Contact, News, Leadership</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/contact-us" title="Contact Us" data-drupal-link-system-path="node/8382" class="is-active" aria-current="page">Contact Us</a> </li> <li > <a href="/all-news" title="News" data-drupal-link-system-path="node/8388">News</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/my-metra-magazine" data-drupal-link-system-path="node/8012">My Metra Magazine</a> </li> <li > <a href="/behind-scenes-metra" title="Behind the Scenes at Metra" data-drupal-link-system-path="node/8390">Behind the Scenes at Metra</a> </li> </ul> </li> <li > <a href="/leadership" title="Leadership" data-drupal-link-system-path="node/8393">Leadership</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/metra-board-directors" title="Board of Directors" data-drupal-link-system-path="node/8395">Board of Directors</a> </li> <li > <a href="/citizens-advisory-board" title="Citizen Advisory Board" data-drupal-link-system-path="node/8430">Citizens Advisory Board</a> </li> <li > <a href="/ada-advisory-committee" title="ADA Advisory Committee" data-drupal-link-system-path="node/8397">ADA Advisory Committee</a> </li> <li > <a href="/executive-leadership-team" title="Executive Leadership Team" data-drupal-link-system-path="node/8512">Executive Leadership Team</a> </li> <li > <a href="/senior-leadership-team-0" title="Senior Leadership Team" data-drupal-link-system-path="node/9212">Senior Leadership Team</a> </li> </ul> </li> <li > <a href="/board-meetings" data-drupal-link-system-path="node/1214">Board Meetings</a> </li> <li > <a href="/mission-vision-goals" title="Mission & Vision" data-drupal-link-system-path="node/8392">Mission, Vision & Goals</a> </li> <li > <a href="/our-history" title="Our History" data-drupal-link-system-path="node/8399">Our History</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/metra-electric" title="Metra Electric" data-drupal-link-system-path="node/8400">Metra Electric</a> </li> <li > <a href="/rock-island" title="Rock Island" data-drupal-link-system-path="node/8401">Rock Island</a> </li> <li > <a href="/milwaukee-north" title="Milwaukee North" data-drupal-link-system-path="node/8402">Milwaukee North</a> </li> <li > <a href="/milwaukee-west" title="Milwaukee West" data-drupal-link-system-path="node/8404">Milwaukee West</a> </li> <li > <a href="/southwest-service" title="Southwest Service" data-drupal-link-system-path="node/8405">Southwest Service</a> </li> <li > <a href="/heritage-corridor" title="Heritage Corridor" data-drupal-link-system-path="node/8406">Heritage Corridor</a> </li> <li > <a href="/chicago-north-western" title="Chicago North & Western" data-drupal-link-system-path="node/8407">Chicago North & Western</a> </li> <li > <a href="/union-pacific-north" title="Union Pacific North" data-drupal-link-system-path="node/8408">Union Pacific North</a> </li> <li > <a href="/union-pacific-northwest" title="Union Pacific Northwest" data-drupal-link-system-path="node/8409">Union Pacific Northwest</a> </li> <li > <a href="/union-pacific-west" title="Union Pacific West" data-drupal-link-system-path="node/8410">Union Pacific West</a> </li> <li > <a href="/bnsf" title="BNSF" data-drupal-link-system-path="node/8411">BNSF</a> </li> <li > <a href="/ncs" title="NCS" data-drupal-link-system-path="node/8412">NCS</a> </li> </ul> </li> </ul> </li> <li > <a href="/careers-employment" title="Careers & Employment" data-drupal-link-system-path="node/8385">Careers & Employment</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/equal-employment-opportunity" title="Equal Employment Opportunity" data-drupal-link-system-path="node/8387">Equal Employment Opportunity</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/eeo-policies" title="EEO Policies" data-drupal-link-system-path="node/8386">EEO Policies</a> </li> <li > <a href="/eeo-complaint-form" title="EEO Complaint Form" data-drupal-link-system-path="node/4970">EEO Complaint Form</a> </li> </ul> </li> <li > <a href="/job-candidate-faqs" title="Job Candidate FAQs" data-drupal-link-system-path="node/8462">Job Candidate FAQs</a> </li> <li > <a href="/veterans" title="Jobs for veterans" data-drupal-link-system-path="node/9178">Veterans</a> </li> </ul> </li> <li > <a href="/metras-dei-program" data-drupal-link-system-path="node/9228">Metra's DEI Program</a> </li> <li > <a href="/business-opportunities-and-resources" title="Business Opportunities and Resources (Lvl 1 Landing Page)" data-drupal-link-system-path="node/8224">Business Opportunities and Resources</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="https://ridertools.metrarail.com/about-metra/metra-business" title="Purchasing">Purchasing</a> </li> <li > <a href="/annual-procurement-plan" title="Annual Procurement Plan" data-drupal-link-system-path="node/1336">Annual Procurement Plan</a> </li> <li > <a href="https://ridertools.metrarail.com/user" title="Create or Log in to My Metra for Business Account">Create or Log in to My Metra for Business Account</a> </li> <li > <a href="/office-diversity-business-enterprise" title="Business Diversity" data-drupal-link-system-path="node/8419">Office of Diversity & Business Enterprise</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/sbe-program" title="SBE Program" data-drupal-link-system-path="node/8421">SBE Program</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/sbe-faqs" title="SBE FAQs" data-drupal-link-system-path="node/8455">SBE FAQs</a> </li> <li > <a href="/sbe-seal" data-drupal-link-system-path="node/9381">SBE Seal</a> </li> </ul> </li> <li > <a href="/dbe-program" title="DBE Program" data-drupal-link-system-path="node/8420">DBE Program</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/dbe-certification" title="DBE Certification" data-drupal-link-system-path="node/1276">DBE Certification</a> </li> <li > <a href="/dbe-faqs" title="DBE FAQs" data-drupal-link-system-path="node/8456">DBE FAQs</a> </li> <li > <a href="/contact-dbe" title="Contact DBE" data-drupal-link-system-path="node/1278">Contact DBE</a> </li> <li > <a href="/dbe-seal" title="Seal Usage" data-drupal-link-system-path="node/1279">DBE Seal</a> </li> <li > <a href="/annual-forms" title="Annual Forms" data-drupal-link-system-path="node/1280">Annual Forms</a> </li> <li > <a href="/dbe-directory" title="DBE Directory" data-drupal-link-system-path="node/1281">DBE Directory</a> </li> <li > <a href="/dbe-objectivepolicy-statement" title="DBE Objective/Policy Statement" data-drupal-link-system-path="node/1282">DBE Objective/Policy Statement</a> </li> <li > <a href="/dbe-resources" title="DBE Resources" data-drupal-link-system-path="node/2657">DBE Resources</a> </li> </ul> </li> <li > <a href="/contract-compliance-faqs" title="Contract Compliance FAQs" data-drupal-link-system-path="node/8458">Contract Compliance FAQs</a> </li> <li > <a href="/site-visit-faqs" title="On-Site Visit FAQs" data-drupal-link-system-path="node/8879">On-Site Visit FAQs</a> </li> <li > <a href="/personal-net-worth-faqs" title="Personal Net Worth FAQs" data-drupal-link-system-path="node/8880">Personal Net Worth FAQs</a> </li> <li > <a href="/prevailing-wage-requirements-faq" data-drupal-link-system-path="node/8859">Prevailing Wage Requirements FAQ </a> </li> <li > <a href="/outreach-calendar" data-drupal-link-system-path="node/8829">Outreach Calendar</a> </li> </ul> </li> <li > <a href="/titleVI" title=" Title VI of Civil Rights Act" data-drupal-link-system-path="node/8374"> Title VI of Civil Rights Act</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/civil-rightstitle-vi-faqs" title="Civil Rights/Title VI FAQs" data-drupal-link-system-path="node/8461">Civil Rights/Title VI FAQs</a> </li> <li > <a href="/notice-title-vi-protection" title="Notice of Title VI Protection" data-drupal-link-system-path="node/1270">Notice of Title VI Protection</a> </li> <li > <a href="/title-vi-complaint-process" title="Title VI Complaint Process" data-drupal-link-system-path="node/1268">Title VI Complaint Process</a> </li> </ul> </li> <li > <a href="/advertising-opportunities" title="Advertising Opportunities" data-drupal-link-system-path="node/8414">Advertising Opportunities</a> </li> <li > <a href="/real-estate-leasing" title="Real Estate and Leasing" data-drupal-link-system-path="node/8416">Real Estate and Leasing</a> </li> <li > <a href="/photographers-videographers" title="Photographers & Videographers" data-drupal-link-system-path="node/8417">Photographers & Videographers</a> </li> <li > <a href="/community-enhancement-programs" title="Community Enhancement Programs" data-drupal-link-system-path="node/8422">Community Enhancement Programs</a> </li> <li > <a href="/developers" title="Developers" data-drupal-link-system-path="node/8530">Developers</a> </li> <li > <a href="https://metra.com/metra-auctions">Metra auctions</a> </li> </ul> </li> <li > <a href="/performance-budget-planning-information" title="Performance, Budget & Planning Information (Lvl 1 Landing Page)" data-drupal-link-system-path="node/8225">Performance, Budget & Planning Information</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/performance-data" title="Performance Data" data-drupal-link-system-path="node/8423">Performance Data</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/time-performance-reports" title="On-Time Performance Reports" data-drupal-link-system-path="node/8424">On-Time Performance Reports</a> </li> <li > <a href="/system-performance-dashboard" title="System Performance Dashboard" data-drupal-link-system-path="node/8425">System Performance Dashboard</a> </li> <li > <a href="/surveys" title="Surveys" data-drupal-link-system-path="node/8493">Surveys</a> </li> <li > <a href="/performance-measures" title="RTA Performance Measures" data-drupal-link-system-path="node/1353">Performance Measures</a> </li> </ul> </li> <li > <a href="/ridership-data" title="Ridership Data" data-drupal-link-system-path="node/8494">Ridership Data</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/monthlyannual-ridership" title="Annual and Monthly Ridership Reports">Annual and Monthly Ridership Reports</a> </li> <li > <a href="/station-level-data" title="Station level data" data-drupal-link-system-path="node/1344">Station-Level Data</a> </li> </ul> </li> <li > <a href="/budget-and-financial-statements" title="Budget and Financial Statements" data-drupal-link-system-path="node/8431">Budget and Financial Statements</a> </li> <li > <a href="/capital-projects" title="Capital Projects" data-drupal-link-system-path="node/8495">Capital Program</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="https://metra.com/current-major-projects" title="Current Major Projects">Current Major Projects</a> </li> </ul> </li> <li > <a href="/transit-asset-management-plan" title="Transit Asset Management Plan" data-drupal-link-system-path="node/8912">Transit Asset Management Plan</a> </li> <li > <a href="/state-system-report" title="State of the System" data-drupal-link-system-path="node/8069">State of the System</a> </li> <li > <a href="/strategic-plan" title="Strategic Plan" data-drupal-link-system-path="node/1352">Strategic Plan</a> </li> <li > <a href="/project-studies" title="Project Studies" data-drupal-link-system-path="node/8426">Project Studies</a> </li> </ul> </li> <li > <a href="/freedom-information-transparency" title="Transparency (Lvl 1 Landing Page)" data-drupal-link-system-path="node/8226">Freedom of Information / Transparency</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/freedom-information-act-requests" title="Freedom of Information Act Requests" data-drupal-link-system-path="node/8428">Freedom of Information Act Requests</a> </li> <li > <a href="/boards-senior-leadership" title="Board & Senior Leadership" data-drupal-link-system-path="node/8496">Boards & Senior Leadership</a> </li> <li > <a href="/finances" title="Finances" data-drupal-link-system-path="node/8497">Finances</a> </li> </ul> </li> </ul> </div> </div> </div> </nav> </div> </div> </header> <div class="grid-x"> </div> <div> <section class="views-element-container block-views-block-big-yellow-block-1 block block-views block-views-blockbig-yellow-block-1" id="block-views-block-big-yellow-block-1"> <div> <div class="js-view-dom-id-0b9217ff8a014440b2340ab8e743b315e123f60e4b8f6636cf4c867eb97192db grid-container"> </div> </div> </section> </div> <div class="grid-x"> <main id="main" class="cell small-12" role="main"> <a id="main-content"></a> <section> <div class="title-container grid-container full"> <div class="grid-container"> <div class="grid-x grid-margin-x"> <div class="cell small-12 medium-6 medium-offset-1"> <section id="block-metrarail-page-title" class="block-metrarail-page-title block block-core block-page-title-block"> <h1><span>Contact Us</span> </h1> </section> </div> <div class="cell medium-4 back-to-link-desktop"> <section class="block block-metra-menus block-back-menu-block"> <a href="/contact-news-leadership" class="button">Back to <strong>Contact, News, Leadership</strong></a> </section> </div> </div> <p></p> <div class="grid-x"> <div class="cell small-12 medium-6 medium-offset-1"> <section class="block block-metra-menus block-jump-to-block"> <div class="block-jump-block"> <p>Jump to</p> <hr> <ul></ul> </div> </section> </div> </div> <div class="grid-x"> <div class="cell small-12 medium-6 medium-offset-1 back-to-link-mobile"> <section class="block block-metra-menus block-back-menu-block"> <a href="/contact-news-leadership" class="button">Back to <strong>Contact, News, Leadership</strong></a> </section> </div> </div> </div> </div> <div class="grid-container full"> <div> <div data-drupal-messages-fallback class="hidden"></div><section id="block-metrarail-content" class="block-metrarail-content block block-system block-system-main-block"> <article id="node-8382"> <div class="view-mode-full"> <div id="" class="metrarail-1col metrarail-section metrarail-section-color-white grid-container full"> <div class="grid-x"> <div class="cell small-12"> <div class="grid-container"> <div class="grid-x grid-margin-x"> <div class="cell small-12 medium-12"> <section class="block block-block-content block-block-contentf69e53cf-14c3-4a7c-a546-972c94c45461 block--layout"> <div class="rail-callout rail-callout-color rail-callout-color-blue rail-callout-rail rail-callout-rail-show-rails rail-callout-side-bottom"> <div class="rail-callout-container grid-container full"> <div class="grid-x grid-margin-x"> <div class="rail-callout-title bottom cell small-12 medium-7 medium-offset-1"> <h2>Contact Us via Email</h2> <div class="subcontent"><p>Customer service is an essential component of <em>My Metra</em>. We are here to help. To reach us regarding a question, a customer service complaint, a service issue or any other issue, please use the form below. If you have a complaint, please include relevant information about the line, train and/or station you were using, the date and time of the issue and, if you know it, the name or description of the Metra employee involved. Any detailed information you can provide will be helpful in responding to your inquiry/concerns.</p> <ul> <li>For Lost and Found information, click <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="a469424e-972d-4803-9093-e509b980eb35" href="/lost-and-found">here</a>.</li> <li>For our current schedules, click <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="eced12ab-b23d-49d7-a553-2ae62e039fd5" href="/node/8489">here</a>.</li> <li>For information about fares, click <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="42f2a331-ffe8-4871-8354-36012a07abf9" href="/fares">here</a>.</li> <li>For a New Riders Guide, click <a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="59c0a7d4-5028-4ae3-bca6-023fcbd19eec" href="/new-riders">here</a>.</li> </ul> <p>We appreciate your comments and will do our best to respond to your questions or concerns during our regular business hours, 8 a.m. to 5 p.m. weekdays. If you have a schedule question, please call Metra's Passenger Services Department at 312-322-6777 between 8 a.m. and 5 p.m. Monday through Friday. In the evenings or on a Saturday, please call the RTA Travel Information Center at 312-836-7000.</p> <div data-entity-type="media" data-entity-uuid="523a8f88-b053-44d0-88b3-a06e4453a55b" data-langcode="en" class="align-left embedded-entity"> <img loading="lazy" src="/sites/default/files/styles/medium/public/2021-01/My%20Metra%20Logo.png?itok=XHSeW-Xe" width="220" height="81" alt="My Metra logo"> </div> </div> </div> </div> </div> </div> </section> <section class="block block-webform block-webform-block"> <form class="webform-submission-form webform-submission-add-form webform-submission-metra-contract-form-form webform-submission-metra-contract-form-add-form webform-submission-metra-contract-form-node-8382-form webform-submission-metra-contract-form-node-8382-add-form grid-container js-webform-details-toggle webform-details-toggle antibot" data-drupal-selector="webform-submission-metra-contract-form-node-8382-add-form" data-action="/contact-us" action="/antibot" method="post" id="webform-submission-metra-contract-form-node-8382-add-form" accept-charset="UTF-8"> <noscript> <div class="antibot-no-js antibot-message antibot-message-warning">You must have JavaScript enabled to use this form.</div> </noscript> <div class="webform-required"> <span class="form-required"></span>Indicates required field </div> <div class="grid-x grid-margin-x js-form-wrapper form-wrapper" data-drupal-selector="edit-name" id="edit-name"><div class="cell medium-6 small-12 js-form-item form-item js-form-type-textfield form-item-firstname js-form-item-firstname"> <label for="edit-firstname" class="js-form-required form-required">First Name</label> <input data-drupal-selector="edit-firstname" type="text" id="edit-firstname" name="firstname" value="" size="60" maxlength="255" class="form-text required" required="required" aria-required="true" /> </div> <div class="cell medium-6 small-12 js-form-item form-item js-form-type-textfield form-item-lastname js-form-item-lastname"> <label for="edit-lastname" class="js-form-required form-required">Last Name</label> <input data-drupal-selector="edit-lastname" type="text" id="edit-lastname" name="lastname" value="" size="60" maxlength="255" class="form-text required" required="required" aria-required="true" /> </div> </div> <div class="grid-x grid-margin-x js-form-wrapper form-wrapper" data-drupal-selector="edit-email-phone" id="edit-email-phone"><div class="cell medium-6 small-12 js-form-item form-item js-form-type-email form-item-email js-form-item-email"> <label for="edit-email" class="js-form-required form-required">Email Address</label> <input data-webform-required-error="Please enter an email address with the following format: email@example.com" data-drupal-selector="edit-email" type="email" id="edit-email" name="email" value="" size="60" maxlength="254" class="form-email required" required="required" aria-required="true" /> </div> <div class="cell medium-6 small-12 webform-element-help-container--title webform-element-help-container--title-after js-form-item form-item js-form-type-tel form-item-phone js-form-item-phone"> <label for="edit-phone">Phone Number<span class="webform-element-help js-webform-element-help" role="tooltip" tabindex="0" aria-label="Phone Number" data-webform-help="<div class="webform-element-help--title">Phone Number</div><div class="webform-element-help--content">Enter a valid phone number in the format of xxx-xxx-xxxx</div>"><span aria-hidden="true">?</span></span></label> <input data-drupal-selector="edit-phone" type="tel" id="edit-phone" name="phone" value="" size="30" maxlength="128" placeholder="xxx-xxx-xxxx" class="form-tel" /> </div> </div> <div data-drupal-selector="edit-address" id="edit-address--wrapper" class="webform-address--wrapper fieldgroup form-composite js-form-wrapper form-wrapper"><div class="grid-x grid-margin-x"> <div class="cell medium-6 small-12"><div class="js-form-item form-item js-form-type-textfield form-item-address-address js-form-item-address-address"> <label for="edit-address-address">Address Line 1</label> <input data-drupal-selector="edit-address-address" type="text" id="edit-address-address" name="address[address]" value="" size="60" maxlength="255" placeholder="Enter Street Address, P.O. Box, Company Name, C/O" class="form-text" /> </div> </div> <div class="cell medium-6 small-12"><div class="js-form-item form-item js-form-type-textfield form-item-address-address-2 js-form-item-address-address-2"> <label for="edit-address-address-2">Address Line 2</label> <input data-drupal-selector="edit-address-address-2" type="text" id="edit-address-address-2" name="address[address_2]" value="" size="60" maxlength="255" placeholder="Apartment, Suite, Unit, Building, Floor, etc." class="form-text" /> </div> </div> </div> <div class="grid-x grid-margin-x"> <div class="cell medium-6 small-12"><div class="js-form-item form-item js-form-type-textfield form-item-address-city js-form-item-address-city"> <label for="edit-address-city">City</label> <input data-drupal-selector="edit-address-city" type="text" id="edit-address-city" name="address[city]" value="" size="60" maxlength="255" class="form-text" /> </div> </div> <div class="cell medium-3 small-6"><div class="js-form-item form-item js-form-type-select form-item-address-state-province js-form-item-address-state-province"> <label for="edit-address-state-province">State</label> <select data-drupal-selector="edit-address-state-province" id="edit-address-state-province" name="address[state_province]" class="form-select"><option value="" selected="selected">- None -</option><option value="AL">Alabama</option><option value="AK">Alaska</option><option value="AZ">Arizona</option><option value="AR">Arkansas</option><option value="CA">California</option><option value="CO">Colorado</option><option value="CT">Connecticut</option><option value="DE">Delaware</option><option value="DC">District of Columbia</option><option value="FL">Florida</option><option value="GA">Georgia</option><option value="HI">Hawaii</option><option value="ID">Idaho</option><option value="IL">Illinois</option><option value="IN">Indiana</option><option value="IA">Iowa</option><option value="KS">Kansas</option><option value="KY">Kentucky</option><option value="LA">Louisiana</option><option value="ME">Maine</option><option value="MD">Maryland</option><option value="MA">Massachusetts</option><option value="MI">Michigan</option><option value="MN">Minnesota</option><option value="MS">Mississippi</option><option value="MO">Missouri</option><option value="MT">Montana</option><option value="NE">Nebraska</option><option value="NV">Nevada</option><option value="NH">New Hampshire</option><option value="NJ">New Jersey</option><option value="NM">New Mexico</option><option value="NY">New York</option><option value="NC">North Carolina</option><option value="ND">North Dakota</option><option value="OH">Ohio</option><option value="OK">Oklahoma</option><option value="OR">Oregon</option><option value="PA">Pennsylvania</option><option value="PR">Puerto Rico</option><option value="RI">Rhode Island</option><option value="SC">South Carolina</option><option value="SD">South Dakota</option><option value="TN">Tennessee</option><option value="TX">Texas</option><option value="UT">Utah</option><option value="VT">Vermont</option><option value="VI">Virgin Islands</option><option value="VA">Virginia</option><option value="WA">Washington</option><option value="WV">West Virginia</option><option value="WI">Wisconsin</option><option value="WY">Wyoming</option></select> </div> </div> <div class="cell medium-3 small-6"><div class="js-form-item form-item js-form-type-textfield form-item-address-postal-code js-form-item-address-postal-code"> <label for="edit-address-postal-code">Zip Code</label> <input data-drupal-selector="edit-address-postal-code" type="text" id="edit-address-postal-code" name="address[postal_code]" value="" size="60" maxlength="255" placeholder="xxxxx" class="form-text" /> </div> </div> </div> </div> <hr data-drupal-selector="edit-divider" id="edit-divider" class="webform-horizontal-rule" /> <div id="edit-divider-message" class="js-form-item form-item js-form-type-webform-markup form-item-divider-message js-form-item-divider-message form-no-label"> <p class="bg-warning text-center">Additional information requested so we may better assist you</p> </div> <div class="js-form-item form-item js-form-type-select form-item-reason js-form-item-reason"> <label for="edit-reason" class="js-form-required form-required">Reason for Contact</label> <select data-drupal-selector="edit-reason" id="edit-reason" name="reason" class="form-select required" required="required" aria-required="true"><option value="" selected="selected">- Select -</option><option value="Bicycle Denied Boarding">Bicycle Denied Boarding</option><option value="Employee Performance">Employee Performance</option><option value="Equipment">Equipment</option><option value="Fares">Fares</option><option value="Lost & Found">Lost & Found</option><option value="Mobile App">Mobile App</option><option value="On-Board Items">On-Board Items</option><option value="On-Time Performance">On-Time Performance</option><option value="On the Bi-Level">On the Bi-Level</option><option value="Parking">Parking</option><option value="Safety">Safety</option><option value="Schedules/Service">Schedules/Service</option><option value="Stations/Facilities">Stations/Facilities</option><option value="Ticket Inquiries">Ticket Inquiries</option><option value="Travel Information">Travel Information</option><option value="Website">Website</option><option value="Other">Other</option></select> </div> <div data-drupal-selector="edit-rail-line" id="edit-rail-line--wrapper" class="metra-rail-line--wrapper fieldgroup form-composite js-form-wrapper form-wrapper"><div class="js-form-item form-item js-form-type-select form-item-rail-line-rail js-form-item-rail-line-rail"> <label for="edit-rail-line-rail" class="js-form-required form-required">Rail Line</label> <select data-drupal-selector="edit-rail-line-rail" id="edit-rail-line-rail" name="rail_line[rail]" class="form-select required" required="required" aria-required="true"><option value="" selected="selected">- Select -</option><option value="up-n">Union Pacific / North Line</option><option value="md-n">Milwaukee District / North Line</option><option value="ncs">North Central Service</option><option value="up-nw">Union Pacific / Northwest Line</option><option value="md-w">Milwaukee District / West Line</option><option value="up-w">Union Pacific / West Line</option><option value="bnsf">BNSF</option><option value="hc">Heritage Corridor</option><option value="sws">SouthWest Service</option><option value="ri">Rock Island</option><option value="me">Metra Electric</option></select> </div> <div id="stations_wrapper_rail_line" class="grid-x grid-margin-x js-form-wrapper form-wrapper" data-drupal-selector="edit-rail-line-stations"><div class="cell medium-6 small-12"><div class="js-form-item form-item js-form-type-select form-item-rail-line-origin js-form-item-rail-line-origin"> <label for="edit-rail-line-origin">Origin Station</label> <select 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number located at the top of the time schedule." class="form-text" /> </div> <div class="grid-x grid-margin-x js-form-wrapper form-wrapper" data-drupal-selector="edit-date-time" id="edit-date-time"><div class="cell medium-6 small-12 js-form-item form-item js-form-type-date form-item-date js-form-item-date"> <label for="edit-date" class="js-form-required form-required">Select Date</label> <input type="text" data-drupal-date-format="Y-m-d" data-drupal-selector="edit-date" id="edit-date" name="date" value="2025-02-21" class="form-text required" required="required" aria-required="true" /> </div> <div class="cell medium-6 small-12 js-form-item form-item js-form-type-webform-time form-item-time js-form-item-time"> <label for="edit-time" class="js-form-required form-required">Select Time</label> <input data-drupal-selector="edit-time" data-webform-time-format="g:i A" type="text" id="edit-time" name="time" value="" size="12" maxlength="12" class="form-time webform-time required" 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selected="selected">Yes, Email</option></select> </div> <input data-drupal-selector="form-1wyg6dfhrawuoxq39mfrxgmejsjvdtfc9hu9odwvgu4" type="hidden" name="form_build_id" value="form-1WYg6dfhRAWuoXQ39mfrXgMejSJvdTFC9hU9ODWvGu4" /> <input data-drupal-selector="edit-webform-submission-metra-contract-form-node-8382-add-form" type="hidden" name="form_id" value="webform_submission_metra_contract_form_node_8382_add_form" /> <input data-drupal-selector="edit-antibot-key" type="hidden" name="antibot_key" value="" /> <div data-drupal-selector="edit-actions" class="form-actions js-form-wrapper form-wrapper" id="edit-actions"><input class="webform-button--submit success button radius button--primary js-form-submit form-submit" data-drupal-selector="edit-submit" type="submit" id="edit-submit" name="op" value="Submit" /> </div> <div class="metra-train-textfield js-form-wrapper form-wrapper" style="display: none !important;"><div class="js-form-item form-item js-form-type-textfield form-item-metra-train js-form-item-metra-train"> <label for="edit-metra-train">Leave this field blank</label> <input autocomplete="off" data-drupal-selector="edit-metra-train" type="text" id="edit-metra-train" name="metra-train" value="" size="20" maxlength="128" class="form-text" /> </div> </div> </form> </section> <section class="block block-layout-builder block-field-blocknodelanding-pagebody"> <div class="body field field-node--body field-name-body field-type-text-with-summary field-label-visually_hidden grid-container"> <div class="field-label visually-hidden">Body</div> <div class="field-items grid-x"> <div class="field-item cell small-12 medium-6 medium-offset-1"><h2>Emergencies & Metra Police</h2> <table border="1" cellpadding="1" cellspacing="1" class="stack" height="87" width="352"> <thead> <tr> <th class="text-align-left show-for-sr">Department</th> <th class="text-align-left show-for-sr">Purpose</th> <th class="text-align-left show-for-sr">Phone</th> </tr> </thead> <tbody> <tr> <td>Metra Police</td> <td>Urgent safety or security concerns</td> <td> <p>Call 911 or <a href="tel:(312) 322-2800">(312) 322-2800</a> or use the <a href="https://metra.com/metra-cops-app">Metra COPS</a> app.</p> <p class="MsoNormal"><o:p></o:p></p> <p class="MsoNormal"><span style="font-size:12.0pt;line-height:107%;font-family: "Arial",sans-serif"><o:p></o:p></span></p> </td> </tr> </tbody> </table> <h2>Railroad Safety</h2> <table border="1" cellpadding="1" cellspacing="1"> <thead> </thead> <tbody> <tr> <td>Safety</td> <td style="width: 177px;">Non-emergency railroad safety matters</td> <td style="width: 453px;"><a href="tel:(312) 322-6900">312) 322-6900</a> x7233 or email <a href="mailto:safetyreporting@metrarr.com">safetyreporting@metrarr.com</a> <strong><em>(Please do not use this email address for police emergencies. Use the contacts above.)</em></strong></td> </tr> </tbody> </table> <h2>Travel Information and other Customer Service Phone Numbers</h2> <table border="1" cellpadding="1" cellspacing="1" class="stack"> <thead> <tr> <th class="text-align-left show-for-sr">Department</th> <th class="text-align-left show-for-sr">Purpose</th> <th class="text-align-left show-for-sr">Phone</th> <th class="text-align-left show-for-sr">Hours</th> </tr> </thead> <tbody> <tr> <td>Metra Passenger Services</td> <td>For service and schedule information, late slips and other customer topics.</td> <td><a href="tel:(312) 322-6777">(312) 322-6777</a></td> <td>Weekdays 8 a.m. to 5 p.m.</td> </tr> <tr> <td>RTA Travel Information Center</td> <td> <p>For information about trips that may combine a ride on Metra with a transfer to CTA or Pace. You may also use the <strong><a href="https://www.rtachicago.org/plan-your-trip">RTA Trip Planner.</a></strong></p> </td> <td><a href="tel:(312) 836-7000">(312) 836-7000</a></td> <td> <p>Mon-Sat. 6 a.m. to 7 p.m.</p> </td> </tr> </tbody> </table> <h2>Lost and Found</h2> <p>Metra鈥檚 Lost and Found Offices are located at or near the ticketing areas in the downtown terminals for every line. We encourage people looking for lost items to stop by the offices to see if their items have been found. You may also call the office at the downtown terminal used by your line. Metra and its rail service providers are not responsible for articles left on trains or at stations.</p> <table border="1" cellpadding="1" cellspacing="1" class="stack"> <thead> <tr> <th class="text-align-left show-for-sr">Location</th> <th class="text-align-left show-for-sr">Phone</th> <th class="text-align-left show-for-sr">Hours</th> </tr> </thead> <tbody> <tr> <td>Chicago Union Station</td> <td><a href="tel:(312) 322-4269">(312) 322-4269</a></td> <td>between 10 a.m. and 2 p.m.</td> </tr> <tr> <td>Ogilvie Transportation Center</td> <td><a href="tel:(312) 322-1234">(312) 322-1234</a></td> <td> </td> </tr> <tr> <td>LaSalle St. Station</td> <td><a href="tel:(312) 322-6509">(312) 322-6509</a></td> <td> </td> </tr> <tr> <td>Millennium Station</td> <td><a href="tel:(312) 322-7819">(312) 322-7819</a></td> <td> </td> </tr> </tbody> </table> <h2>Accessibility, ADA Issues and Complaints</h2> <p>Metra is committed to ensuring our implementation of public transportation services is fully compliant with Title II of the Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973. Any person who believes there may be either a: 1) ACCESSIBILITY (e.g., physical barriers) or 2) DISCRIMINATION BASED ON DISABILITY issue may register their complaint with the ADA Complaint Form. This complaint will go directly to Metra鈥檚 Accessibility Project Manager for review and response.</p> <table border="1" cellpadding="1" cellspacing="1" class="stack"> <thead> <tr> <th class="text-align-left show-for-sr">Department</th> <th class="text-align-left show-for-sr">Purpose</th> <th class="text-align-left show-for-sr">Phone</th> <th class="text-align-left show-for-sr">Additional Details</th> </tr> </thead> <tbody> <tr> <td>Accessibility, ADA issues and Complaints</td> <td>Information and questions related to Accessibility and ADA Issues</td> <td><a href="tel:(312) 322-6766">(312) 322-6766</a></td> <td> <p><a href="/ada-complaint-form">Accessibility Complaint Form</a><br /> <a href="/formulario-de-quejas-de-la-ada">Formulario de quejas de la ADA</a><br /> <a href="/formularz-skargi-ada">Formularz skargi ADA</a></p> </td> </tr> </tbody> </table> <h2>Board Meeting Public Comment</h2> <p>To make comments to the Metra Board of Directors at its monthly meetings, please follow the directions <a href="/leadership"><strong>here</strong></a>.</p> <h2>Other Contact Information</h2> <table border="1" cellpadding="1" cellspacing="1" class="stack"> <thead> <tr> <th class="text-align-left show-for-sr">Topic or service</th> <th class="text-align-left show-for-sr">Purpose</th> <th class="text-align-left show-for-sr">Phone / Email</th> </tr> </thead> <tbody> <tr> <td>Group Travel</td> <td>Information or to make reservations for prearranged travel for groups of 25 people or more. Available on weekends, holidays and off-peak weekday hours</td> <td><a href="tel:(312) 322-6772">(312) 322-6772</a></td> </tr> <tr> <td>Ticket Services</td> <td>Ticket order status/inquiries and information (Weekdays 8 a.m. to 5 p.m.)</td> <td><a href="tel:(312) 322-6517">(312) 322-7092</a></td> </tr> <tr> <td>Revenue Accounting</td> <td>Ticket refund information</td> <td> <p><a href="mailto:refunds@metrarr.com">refunds@metrarr.com</a></p> </td> </tr> <tr> <td>Human Resources</td> <td>All HR matters</td> <td><a href="tel:(312) 322-8901">(312) 322-8901</a></td> </tr> <tr> <td>Elevator Status Hotline</td> <td>Information about elevator status at accessible rail stations</td> <td><a href="tel:(312) 322-6925">(312) 322-6925</a></td> </tr> <tr> <td>Board Meetings</td> <td>Matters regarding Board of Directors meetings.</td> <td> <p><a href="tel:312-322-8037">(312) 322-8037</a></p> <p><a href="mailto:metraboard@metrarr.com">metraboard@metrarr.com</a></p> </td> </tr> <tr> <td>Media Relations</td> <td>Media personnel only to contact Metra regarding news inquiries, including after hours</td> <td><a href="tel:(312) 322-6776">(312) 322-6776</a></td> </tr> <tr> <td>Marketing</td> <td>Advertising on Metra property (Metra trains, station platforms, etc.)</td> <td> <p><a href="tel:(312) 322-6740">(312) 322-6740</a></p> <p><a href="mailto:marketing@metrarr.com">marketing@metrarr.com</a></p> </td> </tr> <tr> <td>Contracts</td> <td>Filming/Photography Requests (Requests to use Metra trains and facilities for film, television/cable, and photography productions)</td> <td><a href="mailto:filming@metrarr.com">filming@metrarr.com</a></td> </tr> <tr> <td>FOIA</td> <td>Freedom of Information Act (Requests for public information records of Metra)</td> <td> <p><a href="tel:(312) 663-3642">(312) 663-3642</a></p> <p><a href="mailto:foia@metrarr.com">foia@metrarr.com</a></p> </td> </tr> <tr> <td>Real Estate Department</td> <td>1) Parking matters (Questions/concerns regarding parking on the Metra system) 2) Real Estate matters (Sales, leasing, acquisitions, easements and rights-of-entry)</td> <td><a href="tel:(312) 542-8189">(312) 542-8189</a></td> </tr> <tr> <td>Procurement</td> <td>Assistance for My Metra for Business account holders in downloading IFBs and RFPs.</td> <td><a href="tel:(312) 542-8357">(312) 542-8357</a></td> </tr> <tr> <td>Community Affairs Department</td> <td>Information and questions related to Community Affairs</td> <td><a href="tel:(312) 322-6753">(312) 322-6753</a></td> </tr> <tr> <td>Office of Executive Inspector General (<a href="http://www.illinois.gov/oeig/Pages/default.aspx">OEIG website</a>)</td> <td>The Office of Executive Inspector General for the Agencies of the Illinois Governor (OEIG) has jurisdiction over RTA, CTA, Metra and Pace. The OEIG鈥檚 jurisdiction encompasses the board members, officers, agents, contractors and employees to investigate, among other things, allegations of waste, fraud, abuse or violations of the State Ethics Act.</td> <td> <p><a href="tel:8668141113">(866) 814-1113</a></p> <p><a href="https://www2.illinois.gov/oeig/complaints/Pages/FileaComplaint.aspx">File a complaint</a></p> </td> </tr> </tbody> </table> </div> </div> </div> </section> </div> </div> </div> </div> </div> </div> </div> </article> </section> </div> </div> </section> </main> </div> <footer class="grid-container full"> <div class="grid-container footer footer-talk full"> <div class="grid-container"> <div class="grid-x grid-margin-x"> <div class="cell small-12 medium-10 large-4 medium-offset-1"> <div id="footer-talk-wrapper-first" class="cell small-12"> <h2>Talk to Metra</h2> </div> </div> <div class="cell small-12 medium-10 medium-offset-1 large-offset-0 large-6"> <div id="footer-talk-wrapper-last" class="cell small-12"> <div 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322.6900">(312) 322.6900</a> x7233 or at <a href="mailto:SafetyReporting@metrarr.com">SafetyReporting@metrarr.com</a></em><o:p></o:p></h6> </div> </div> </div> </section> </div> </div> </div> <div class="cell small-12 large-6"> <div id="footer-talk-last-2" class="cell small-12"> <div> <section id="block-transitinfomationcenter" class="block-transitinfomationcenter block block-block-content block-block-contentb886ddaa-693b-43db-8390-25a9962041e0"> <h3 class="block-title">RTA Travel Information Center</h3> <div class="body field field-block-content--body field-name-body field-type-text-with-summary field-label-hidden"> <div class="field-items"> <div class="field-item"><ul> <li><a href="tel:312-836-7000">(312) 836.7000</a></li> <li>Monday - Saturday 6 a.m. - 7 p.m.</li> </ul> </div> </div> </div> </section> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="grid-container footer footer-hear full"> <div class="grid-container"> <div class="grid-x grid-margin-x"> <div 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webform-submission-subscribe-newsletter-form webform-submission-subscribe-newsletter-add-form webform-submission-subscribe-newsletter-node-8382-form webform-submission-subscribe-newsletter-node-8382-add-form js-webform-details-toggle webform-details-toggle antibot" data-drupal-selector="webform-submission-subscribe-newsletter-node-8382-add-form" data-action="/contact-us" action="/antibot" method="post" id="webform-submission-subscribe-newsletter-node-8382-add-form" accept-charset="UTF-8"> <noscript> <div class="antibot-no-js antibot-message antibot-message-warning">You must have JavaScript enabled to use this form.</div> </noscript> <div class="js-form-item form-item js-form-type-email form-item-email-address js-form-item-email-address"> <label for="edit-email-address" class="js-form-required form-required">Email Address</label> <input data-webform-required-error="A valid email address is required." data-drupal-selector="edit-email-address" type="email" id="edit-email-address" name="email_address" value="" size="60" maxlength="254" placeholder="Email Address" class="form-email required" required="required" aria-required="true" /> </div> <input data-drupal-selector="form-0udaslvgo8solzqa-rd4lvchu7wuhuaee0sk3hcpp2u" type="hidden" name="form_build_id" value="form-0UdaslvgO8solzQa_rd4LvcHU7wUHUaEE0sk3HCpP2U" /> <input data-drupal-selector="edit-webform-submission-subscribe-newsletter-node-8382-add-form" type="hidden" name="form_id" value="webform_submission_subscribe_newsletter_node_8382_add_form" /> <input data-drupal-selector="edit-antibot-key" type="hidden" name="antibot_key" value="" /> <div data-drupal-selector="edit-actions" class="form-actions js-form-wrapper form-wrapper" id="edit-actions--3"><input class="webform-button--submit success button radius button--primary js-form-submit form-submit" data-drupal-selector="edit-submit" data-disable-refocus="true" type="submit" id="edit-submit--2" name="op" value="Submit" /> </div> <div class="metra-train-textfield js-form-wrapper form-wrapper" style="display: none !important;"><div class="js-form-item form-item js-form-type-textfield form-item-metra-train js-form-item-metra-train"> <label for="edit-metra-train--2">Leave this field blank</label> <input autocomplete="off" data-drupal-selector="edit-metra-train" type="text" id="edit-metra-train--2" name="metra-train" value="" size="20" maxlength="128" class="form-text" /> </div> </div> </form> </div> </section> </div> </div> </div> <div class="cell small-12 large-12"> <div class="grid-x"> <div id="footer-hear-last-1" class="cell small-12 large-6"> <h3>Webpage translation</h3> </div> <div class="translation-links cell small-12 large-6"> <div id="google_translate_element"></div> <script type="text/javascript"> function googleTranslateElementInit() { new google.translate.TranslateElement({pageLanguage: 'en', includedLanguages: 'es,ko,pl,ru,zh-CN,tl', layout: google.translate.TranslateElement.InlineLayout.SIMPLE}, 'google_translate_element'); } </script><script type="text/javascript" src="//translate.google.com/translate_a/element.js?cb=googleTranslateElementInit"></script> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="grid-container footer footer-legal full"> <div class="grid-container"> <div class="grid-x grid-margin-x"> <div class="cell small-12 medium-10 large-2 medium-offset-1 small-order-2 large-order-1"> <div id="footer-legal-wrapper-first" class="cell small-12"> <img src="/themes/custom/metrarail/images/logo.svg" alt="Metrarail logo"> <p class="copyright">©2025 Commuter Rail Division of the Regional Transportation Authority</p> </div> </div> <div class="cell small-12 medium-10 medium-offset-1 large-8 large-offset-0 small-order-1 large-order-2"> <div id="footer-legal-wrapper-last" class="cell small-12"> <div id="footer-legal-last-1" class="cell small-12"> <div> <section id="block-footer" class="block-footer block block-system block-system-menu-blockfooter"> <h3 class="block-title">Footer</h3> <ul class="menu"> <li class="col-1"> <a href="/accessibility" data-drupal-link-system-path="node/8351">Accessibility</a> </li> <li class="col-2"> <a href="https://ridertools.metrarail.com/mymetra">My Metra</a> </li> <li class="col-3"> <a href="https://www.transitchicago.com/" title="CTA buses and trains">Chicago Transit Authority</a> </li> <li class="col-1"> <a href="/title-vi-civil-rights-act">Title VI of Civil Rights Act</a> </li> <li class="col-2"> <a href="https://metra.com/metra-auctions">Metra Auctions</a> </li> <li class="col-3"> <a href="https://www.pacebus.com/" title="Pace suburban buses">Pace Bus</a> </li> <li class="col-1"> <a href="/careers-employment" data-drupal-link-system-path="node/8385">Careers</a> </li> <li class="col-2"> <a href="https://ridertools.metrarail.com/about-metra/metra-business">Vendors/Suppliers</a> </li> <li class="col-3"> <a href="https://www.rtachicago.org/" title="RTA Chicago">RTA</a> </li> <li> <a href="/office-diversity-business-enterprise" data-drupal-link-system-path="node/8419">Office of Diversity & Business Enterprise </a> </li> <li class="col-1"> <a href="/privacy-policy" data-drupal-link-system-path="node/1258">Privacy Policy</a> </li> <li class="col-2"> <a href="/terms-and-conditions" data-drupal-link-system-path="node/1259">Terms of Use</a> </li> </ul> </section> </div> </div> </div> </div> </div> </div> </div> <div class="show-for-small-only"> <div class="main-menu-mobile-content" id="offCanvasMobileMenu" data-toggler=".expanded"> <div class="main-menu"> <ul class="vertical medium-horizontal menu" data-responsive-menu="drilldown medium-dropdown" data-auto-height="true" data-parent-link="true" data-animate-height="true"> <li > <a href="/fares-and-other-rider-information" title="Fares and Other Rider Information (Lvl 1 Landing Page)" data-drupal-link-system-path="node/8221">Fares and Other Rider Information</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/fares" title="Fares (Lvl 2 Landing Page)" data-drupal-link-system-path="node/8342">Fares</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/where-purchase-tickets" title="Where to Purchase Tickets " data-drupal-link-system-path="node/8343">Where to Purchase Tickets</a> </li> <li > <a href="/lost-tickets-refund-policy" title="Lost Tickets & Refund Policy" data-drupal-link-system-path="node/8487">Lost Tickets & Refund Policy</a> </li> </ul> </li> <li > <a href="/ventra" title="Ventra App Landing Page" data-drupal-link-system-path="node/8346">Ventra App</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/opening-ventra-app" title="Opening the Ventra App" data-drupal-link-system-path="node/1299">Opening the Ventra App</a> </li> <li > <a href="/creating-ventra-account" title="Creating a Ventra account" data-drupal-link-system-path="node/1300">Creating a Ventra account</a> </li> <li > <a href="/buying-full-and-reduced-metra-mobile-tickets" title="Buying Metra Mobile Tickets" data-drupal-link-system-path="node/1301">Buying Metra Mobile Tickets</a> </li> <li > <a href="/using-metra-mobile-tickets" title="Using Metra Mobile Tickets " data-drupal-link-system-path="node/1302">Using Metra Mobile Tickets </a> </li> <li > <a href="/buying-regional-connect-pass-ventra-app" title="Regional Connect passes" data-drupal-link-system-path="node/1303">Regional Connect Passes</a> </li> <li > <a href="/moving-tickets-one-device-another" title="Moving Tickets from one device to another" data-drupal-link-system-path="node/1304">Moving Tickets from One Device to Another</a> </li> <li > <a href="/using-pre-tax-transit-benefits-ventra-app" title="Using pre-tax transit benefits in the app" data-drupal-link-system-path="node/1305">Using Pre-Tax Transit Benefits in the App</a> </li> <li > <a href="/ventra-app-faq" title="Ventra App FAQs" data-drupal-link-system-path="node/8457">Ventra App FAQs</a> </li> </ul> </li> <li > <a href="/what-expect-onboard" title="What to Expect Onboard" data-drupal-link-system-path="node/8347">What to Expect Onboard</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/dashboard" title="Riderhip dashboard" data-drupal-link-system-path="node/7742">Ridership Dashboard</a> </li> <li > <a href="/CodeofConduct" title="Passenger Code of Conduct" data-drupal-link-system-path="node/9239">Passenger Code of Conduct</a> </li> <li > <a href="/bikes" title="Bikes on Trains policy" data-drupal-link-system-path="node/1317">Bikes</a> </li> <li > <a href="/Alcohol" title="Alcohol policy" data-drupal-link-system-path="node/9240">Alcohol</a> </li> <li > <a href="/Pets" title="Pets on Trains policy" data-drupal-link-system-path="node/9231">Pets</a> </li> <li > <a href="/QuietCars" title="Quiet Cars" data-drupal-link-system-path="node/7035">Quiet Cars</a> </li> </ul> </li> <li > <a href="/accessibility" title="Accessibility" data-drupal-link-system-path="node/8351">Accessibility</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/system-map-customers-disabilities" title="System Map for Customers with Disabilities" data-drupal-link-system-path="node/8352">System Map for Customers with Disabilities</a> </li> <li > <a href="/ada-complaint-form" data-drupal-link-system-path="node/8500">ADA Complaint Form</a> </li> <li > <a href="/metra-ada-advisory-committee-application" data-drupal-link-system-path="node/8969">Metra ADA Advisory Committee Application</a> </li> </ul> </li> <li > <a href="/parking" title="Parking" data-drupal-link-system-path="node/8354">Parking</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/station-parking-lot-maps" title="Station Parking Lot Maps" data-drupal-link-system-path="node/8435">Station Parking Lot Maps</a> </li> </ul> </li> <li > <a href="/riding-metra-faqs" title="Riding Metra FAQs" data-drupal-link-system-path="node/8459">Riding Metra FAQs</a> </li> <li > <a href="/lost-and-found" title="Lost and Found" data-drupal-link-system-path="node/1288">Lost and Found</a> </li> <li > <a href="https://www.rtachicago.org/plan-your-trip" title="RTA trip planner">RTA Trip Planner</a> </li> <li > <a href="/late-slips" data-drupal-link-system-path="node/9049">Late Slips</a> </li> <li > <a href="/popular-destinations" title="Popular Destinations" data-drupal-link-system-path="node/8356">Popular Destinations</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/day-trips" title="Day Trips" data-drupal-link-system-path="node/8488">Day Trips</a> </li> <li > <a href="/nowapproaching" title="Now Approaching" data-drupal-link-system-path="node/8391">Now Approaching</a> </li> </ul> </li> <li > <a href="/travel-guides" title="Travel Guides" data-drupal-link-system-path="node/8357">Travel Guides</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/new-riders" title="For New Riders" data-drupal-link-system-path="node/1308">For New Riders</a> </li> <li > <a href="/accessibility" title="For Customers with Disabilities" data-drupal-link-system-path="node/8351">For Customers with Disabilities</a> </li> <li > <a href="/guide-winter-weather-travel" title="Guide to Winter Weather Travel" data-drupal-link-system-path="node/8379">Guide to Winter Weather Travel</a> </li> </ul> </li> <li > <a href="/safety" title="Safety" data-drupal-link-system-path="node/8361">Safety</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/metra-police-department" title="Metra Police Department" data-drupal-link-system-path="node/8509">Metra Police Department</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/metraCOPSapp" title="Metra COPS App" data-drupal-link-system-path="node/8507">Metra COPS App</a> </li> <li > <a href="/download-metras-cops-app" title="Download Metra鈥檚 COPS App" data-drupal-link-system-path="node/7495">Download Metra鈥檚 COPS App</a> </li> <li > <a href="/metra-cops-app-faqs" title="Metra COPS App FAQs" data-drupal-link-system-path="node/8508">Metra COPS App FAQs</a> </li> </ul> </li> <li > <a href="/emergency-preparedness-and-public-awareness" title="Emergency Preparedness and Public Awareness" data-drupal-link-system-path="node/1312">Emergency Preparedness and Public Awareness</a> </li> <li > <a href="/safety-education-and-awareness" title="Safety Education and Awareness" data-drupal-link-system-path="node/1313">Safety Education and Awareness</a> </li> <li > <a href="/school-safety" title="School Safety" data-drupal-link-system-path="node/1310">School Safety</a> </li> <li > <a href="/safety-competition" title="Safety Competition" data-drupal-link-system-path="node/9259">Safety Competition</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/contest-rules" title="Safety Competition Rules" data-drupal-link-system-path="node/8367">Contest Rules</a> </li> <li > <a href="/classroom-materials" title="Safety Poster Classroom Materials" data-drupal-link-system-path="node/8370">Classroom Materials</a> </li> <li > <a href="/safety-contest-entry-form" title="Safety Contest Entry Form" data-drupal-link-system-path="node/8383">Safety Contest Entry Form</a> </li> </ul> </li> <li > <a href="/positive-train-control-ptc" title="Positive Train Control (PTC)" data-drupal-link-system-path="node/8539">Positive Train Control (PTC)</a> </li> <li > <a href="/train-horns-quiet-zones" title=""Safety Guidelines (Chimes for Safety, Train Horns & Quiet Zones)" data-drupal-link-system-path="node/8363">Train Horns & Quiet Zones</a> </li> <li > <a href="/tips-railfans" title="Tips for Railfans " data-drupal-link-system-path="node/8540">Tips for Railfans</a> </li> </ul> </li> </ul> </li> <li > <a href="/lines-schedules-maps-stations" title="Lines, Schedules, Maps & Stations (Lvl 1 Landing Page)" data-drupal-link-system-path="node/8222">Lines, Schedules, Maps & Stations</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="https://metratracker.com/home" title="Metra Train Tracker">Metra Train Tracker</a> </li> <li > <a href="/constructionnotices" title="Construction Notices" data-drupal-link-system-path="node/1323">Construction Notices</a> </li> <li > <a href="/how-metra-handles-service-disruptions" title="How Metra Handles Service Disruptions" data-drupal-link-system-path="node/8514">How Metra Handles Service Disruptions</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/CUSPlan" title="Chicago Union Station Service Disruption Plan" data-drupal-link-system-path="node/1328">Chicago Union Station Service Disruption Plan</a> </li> </ul> </li> </ul> </li> <li > <a href="/contact-news-leadership" title="Contact, News, Leadership (Lvl 1 Landing Page)" data-drupal-link-system-path="node/8223">Contact, News, Leadership</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/contact-us" title="Contact Us" data-drupal-link-system-path="node/8382" class="is-active" aria-current="page">Contact Us</a> </li> <li > <a href="/all-news" title="News" data-drupal-link-system-path="node/8388">News</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/my-metra-magazine" data-drupal-link-system-path="node/8012">My Metra Magazine</a> </li> <li > <a href="/behind-scenes-metra" title="Behind the Scenes at Metra" data-drupal-link-system-path="node/8390">Behind the Scenes at Metra</a> </li> </ul> </li> <li > <a href="/leadership" title="Leadership" data-drupal-link-system-path="node/8393">Leadership</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/metra-board-directors" title="Board of Directors" data-drupal-link-system-path="node/8395">Board of Directors</a> </li> <li > <a href="/citizens-advisory-board" title="Citizen Advisory Board" data-drupal-link-system-path="node/8430">Citizens Advisory Board</a> </li> <li > <a href="/ada-advisory-committee" title="ADA Advisory Committee" data-drupal-link-system-path="node/8397">ADA Advisory Committee</a> </li> <li > <a href="/executive-leadership-team" title="Executive Leadership Team" data-drupal-link-system-path="node/8512">Executive Leadership Team</a> </li> <li > <a href="/senior-leadership-team-0" title="Senior Leadership Team" data-drupal-link-system-path="node/9212">Senior Leadership Team</a> </li> </ul> </li> <li > <a href="/board-meetings" data-drupal-link-system-path="node/1214">Board Meetings</a> </li> <li > <a href="/mission-vision-goals" title="Mission & Vision" data-drupal-link-system-path="node/8392">Mission, Vision & Goals</a> </li> <li > <a href="/our-history" title="Our History" data-drupal-link-system-path="node/8399">Our History</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/metra-electric" title="Metra Electric" data-drupal-link-system-path="node/8400">Metra Electric</a> </li> <li > <a href="/rock-island" title="Rock Island" data-drupal-link-system-path="node/8401">Rock Island</a> </li> <li > <a href="/milwaukee-north" title="Milwaukee North" data-drupal-link-system-path="node/8402">Milwaukee North</a> </li> <li > <a href="/milwaukee-west" title="Milwaukee West" data-drupal-link-system-path="node/8404">Milwaukee West</a> </li> <li > <a href="/southwest-service" title="Southwest Service" data-drupal-link-system-path="node/8405">Southwest Service</a> </li> <li > <a href="/heritage-corridor" title="Heritage Corridor" data-drupal-link-system-path="node/8406">Heritage Corridor</a> </li> <li > <a href="/chicago-north-western" title="Chicago North & Western" data-drupal-link-system-path="node/8407">Chicago North & Western</a> </li> <li > <a href="/union-pacific-north" title="Union Pacific North" data-drupal-link-system-path="node/8408">Union Pacific North</a> </li> <li > <a href="/union-pacific-northwest" title="Union Pacific Northwest" data-drupal-link-system-path="node/8409">Union Pacific Northwest</a> </li> <li > <a href="/union-pacific-west" title="Union Pacific West" data-drupal-link-system-path="node/8410">Union Pacific West</a> </li> <li > <a href="/bnsf" title="BNSF" data-drupal-link-system-path="node/8411">BNSF</a> </li> <li > <a href="/ncs" title="NCS" data-drupal-link-system-path="node/8412">NCS</a> </li> </ul> </li> </ul> </li> <li > <a href="/careers-employment" title="Careers & Employment" data-drupal-link-system-path="node/8385">Careers & Employment</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/equal-employment-opportunity" title="Equal Employment Opportunity" data-drupal-link-system-path="node/8387">Equal Employment Opportunity</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/eeo-policies" title="EEO Policies" data-drupal-link-system-path="node/8386">EEO Policies</a> </li> <li > <a href="/eeo-complaint-form" title="EEO Complaint Form" data-drupal-link-system-path="node/4970">EEO Complaint Form</a> </li> </ul> </li> <li > <a href="/job-candidate-faqs" title="Job Candidate FAQs" data-drupal-link-system-path="node/8462">Job Candidate FAQs</a> </li> <li > <a href="/veterans" title="Jobs for veterans" data-drupal-link-system-path="node/9178">Veterans</a> </li> </ul> </li> <li > <a href="/metras-dei-program" data-drupal-link-system-path="node/9228">Metra's DEI Program</a> </li> <li > <a href="/business-opportunities-and-resources" title="Business Opportunities and Resources (Lvl 1 Landing Page)" data-drupal-link-system-path="node/8224">Business Opportunities and Resources</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="https://ridertools.metrarail.com/about-metra/metra-business" title="Purchasing">Purchasing</a> </li> <li > <a href="/annual-procurement-plan" title="Annual Procurement Plan" data-drupal-link-system-path="node/1336">Annual Procurement Plan</a> </li> <li > <a href="https://ridertools.metrarail.com/user" title="Create or Log in to My Metra for Business Account">Create or Log in to My Metra for Business Account</a> </li> <li > <a href="/office-diversity-business-enterprise" title="Business Diversity" data-drupal-link-system-path="node/8419">Office of Diversity & Business Enterprise</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/sbe-program" title="SBE Program" data-drupal-link-system-path="node/8421">SBE Program</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/sbe-faqs" title="SBE FAQs" data-drupal-link-system-path="node/8455">SBE FAQs</a> </li> <li > <a href="/sbe-seal" data-drupal-link-system-path="node/9381">SBE Seal</a> </li> </ul> </li> <li > <a href="/dbe-program" title="DBE Program" data-drupal-link-system-path="node/8420">DBE Program</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/dbe-certification" title="DBE Certification" data-drupal-link-system-path="node/1276">DBE Certification</a> </li> <li > <a href="/dbe-faqs" title="DBE FAQs" data-drupal-link-system-path="node/8456">DBE FAQs</a> </li> <li > <a href="/contact-dbe" title="Contact DBE" data-drupal-link-system-path="node/1278">Contact DBE</a> </li> <li > <a href="/dbe-seal" title="Seal Usage" data-drupal-link-system-path="node/1279">DBE Seal</a> </li> <li > <a href="/annual-forms" title="Annual Forms" data-drupal-link-system-path="node/1280">Annual Forms</a> </li> <li > <a href="/dbe-directory" title="DBE Directory" data-drupal-link-system-path="node/1281">DBE Directory</a> </li> <li > <a href="/dbe-objectivepolicy-statement" title="DBE Objective/Policy Statement" data-drupal-link-system-path="node/1282">DBE Objective/Policy Statement</a> </li> <li > <a href="/dbe-resources" title="DBE Resources" data-drupal-link-system-path="node/2657">DBE Resources</a> </li> </ul> </li> <li > <a href="/contract-compliance-faqs" title="Contract Compliance FAQs" data-drupal-link-system-path="node/8458">Contract Compliance FAQs</a> </li> <li > <a href="/site-visit-faqs" title="On-Site Visit FAQs" data-drupal-link-system-path="node/8879">On-Site Visit FAQs</a> </li> <li > <a href="/personal-net-worth-faqs" title="Personal Net Worth FAQs" data-drupal-link-system-path="node/8880">Personal Net Worth FAQs</a> </li> <li > <a href="/prevailing-wage-requirements-faq" data-drupal-link-system-path="node/8859">Prevailing Wage Requirements FAQ </a> </li> <li > <a href="/outreach-calendar" data-drupal-link-system-path="node/8829">Outreach Calendar</a> </li> </ul> </li> <li > <a href="/titleVI" title=" Title VI of Civil Rights Act" data-drupal-link-system-path="node/8374"> Title VI of Civil Rights Act</a> <ul class="vertical menu nested drilldown-submenu-cover-previous"> <li > <a href="/civil-rightstitle-vi-faqs" title="Civil Rights/Title VI FAQs" data-drupal-link-system-path="node/8461">Civil Rights/Title VI FAQs</a> </li> <li > <a href="/notice-title-vi-protection" title="Notice of Title VI Protection" data-drupal-link-system-path="node/1270">Notice of Title VI Protection</a> </li> <li > <a href="/title-vi-complaint-process" title="Title VI Complaint Process" data-drupal-link-system-path="node/1268">Title VI Complaint Process</a> </li> </ul> </li> <li > <a href="/advertising-opportunities" title="Advertising Opportunities" data-drupal-link-system-path="node/8414">Advertising Opportunities</a> </li> <li > <a href="/real-estate-leasing" title="Real Estate and Leasing" data-drupal-link-system-path="node/8416">Real Estate and Leasing</a> </li> <li > <a href="/photographers-videographers" title="Photographers & Videographers" data-drupal-link-system-path="node/8417">Photographers & Videographers</a> </li> <li > <a 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