Contact Us | Metra

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<input data-drupal-selector="edit-search-api-fulltext" type="text" id="edit-search-api-fulltext" name="search_api_fulltext" value="" size="30" maxlength="128" class="form-text form-control" /> </div> <div data-drupal-selector="edit-actions" class="form-actions js-form-wrapper form-wrapper" id="edit-actions--2"> <button data-bef-auto-submit-click="" class="js-hide button js-form-submit form-submit btn btn-primary" data-drupal-selector="edit-submit-search" type="submit" id="edit-submit-search" value="Search">Search</button> </div> <div class="search-close" id="search-close" tabindex="0" role="button"></div> </div> </form> </div></div> <div class="hamburger-container"> <button class="hamburger" data-bs-toggle="offcanvas" href="#offcanvasMenu" role="button" aria-controls="offcanvasMenu" id="hamburger"> <div class="bar1"></div> <div class="bar2"></div> <div class="bar3"></div> </button> </div> </nav> </div> </div> </nav> </header> <main role="main"> <a id="main-content" tabindex="-1"></a> <div class="container"> <div class="region region-breadcrumb"> <div id="block-metra-breadcrumbs" class="block block-system block-system-breadcrumb-block"> <div class="fullWidth mtr-breadcrumb"> <div class="container"> <nav aria-label="breadcrumb"> <h2 id="system-breadcrumb" class="visually-hidden">Breadcrumb</h2> <ol class="breadcrumb"> <li class="breadcrumb-item"> <a href="/">Home</a> </li> <li class="breadcrumb-item"> Contact Us </li> </ol> </nav> </div> </div> </div> </div> <div class="row g-0"> <div class="order-1 order-lg-2 col-12"> <div class="region region-content"> <div data-drupal-messages-fallback class="hidden"></div> <div id="block-metra-page-title" class="block block-core block-page-title-block"> <h1><span class="field field--name-title field--type-string field--label-hidden">Contact Us</span> </h1> </div> <div id="block-metra-content" class="block block-system block-system-main-block"> <article class="node node--type-page node--view-mode-full"> <div class="node__content"> <div class="field field--name-field-canvas field--type-entity-reference-revisions field--label-hidden field__items"> <div class="field__item"> <div class="paragraph paragraph--type--image-banner paragraph--view-mode--default mtr-banner fullWidth"> <div class="field field--name-field-image field--type-entity-reference field--label-hidden field__item"><div class="media media--type-banner-image media--view-mode-full"> <div class="field field--name-field-media-image field--type-image field--label-visually_hidden"> <div class="field__label visually-hidden">Image</div> <div class="field__item"> <img loading="lazy" src="https://assets.metra.com/s3fs-public/styles/banner_crop/public/2024-12/MET_6315.JPG?VersionId=339ebylquAYxkZjXW074YKfTL5ZkFDyZ&h=19ab8be2&itok=g-cWS-z8" width="2463" height="684" alt="cleaning a lcomotive" class="img-fluid image-style-banner-crop" /> </div> </div> </div> </div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--wysiwyg-block paragraph--view-mode--default wysiwyg-block fullWidth"> <div class="container"> <div class="clearfix text-formatted field field--name-field-body field--type-text-long field--label-hidden field__item"><h2 dir="ltr">Contact Us via Email</h2><p dir="ltr">To reach us regarding a question, a customer service complaint, a service issue or any other issue, please use the form below. If you have a complaint, please include relevant information about the line, train and/or station you were using, the date and time of the issue and, if you know it, the name or description of the Metra employee involved. Any detailed information you can provide will be helpful in responding to your inquiry/concerns. </p><ul><li dir="ltr">To have a late slip emailed to you, call Metra's Passenger Services Department at <a href="tel:312-696-3872">312-MY-METRA</a> (312-696-3872).</li><li dir="ltr"><a href="/lost-and-found" data-entity-type="node" data-entity-uuid="5a3da43a-3111-4431-bc0f-8dc4db3760a9" data-entity-substitution="canonical" title="Lost and Found">Click here for Lost and Found information.</a></li><li dir="ltr"><a href="/schedules">Click here for our current schedules.</a></li><li dir="ltr"><a href="/fares">Click here for information about fares.</a></li><li dir="ltr"><a href="/new-riders" data-entity-type="node" data-entity-uuid="9e1748cc-8aad-4d9a-ac82-e817332a9cfc" data-entity-substitution="canonical" title="For New Riders">Click here for a New Riders Guide.</a> </li><li dir="ltr">Additional contact information can be found under the email form below.</li></ul><p dir="ltr">We appreciate your comments and will do our best to respond to your questions or concerns during our regular business hours, 8 a.m. to 5 p.m. weekdays. If you have a schedule question or need a late slip, please call Metra's Passenger Services Department at <a href="tel:312-696-3872">312-MY-METRA</a> (312-696-3872). You can also get travel information from the RTA Travel Information Center at <a href="tel:312-836-7000">312-836-7000</a>.</p></div> </div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--wysiwyg-block paragraph--view-mode--default wysiwyg-block fullWidth"> <div class="container"> <div class="clearfix text-formatted field field--name-field-body field--type-text-long field--label-hidden field__item"><div data-entity-type="node" data-entity-uuid="697d2c90-ee11-4537-9b79-e25021d32978" data-embed-button="node" data-entity-embed-display="view_mode:node.embed" class="align-center embedded-entity" data-langcode="en" data-entity-embed-display-settings="[]"> <article class="node node--type-webform node--view-mode-embed"> <div class="node__content"> <div class="field field--name-field-webform field--type-webform field--label-hidden field__item"><form class="webform-submission-form webform-submission-add-form webform-submission-metra-contract-form-form webform-submission-metra-contract-form-add-form webform-submission-metra-contract-form-node-503-form webform-submission-metra-contract-form-node-503-add-form grid-container js-webform-details-toggle webform-details-toggle antibot" data-drupal-selector="webform-submission-metra-contract-form-node-503-add-form" data-action="/contact-us" action="/antibot" method="post" id="webform-submission-metra-contract-form-node-503-add-form" accept-charset="UTF-8"> <noscript> <div class="antibot-no-js antibot-message antibot-message-warning">You must have JavaScript enabled to use this form.</div> </noscript> <div class="webform-required"> <span class="form-required"></span>Indicates required field </div> <div class="grid-x grid-margin-x js-form-wrapper form-wrapper" data-drupal-selector="edit-name" id="edit-name"><div class="cell medium-6 small-12 js-form-item form-item js-form-type-textfield form-type-textfield js-form-item-firstname form-item-firstname"> <label for="edit-firstname" class="js-form-required form-required">First Name</label> <input data-drupal-selector="edit-firstname" type="text" id="edit-firstname" name="firstname" value size="60" maxlength="255" class="form-text required form-control" required="required" aria-required="true"> </div> <div class="cell medium-6 small-12 js-form-item form-item js-form-type-textfield form-type-textfield js-form-item-lastname form-item-lastname"> <label for="edit-lastname" class="js-form-required form-required">Last Name</label> <input data-drupal-selector="edit-lastname" type="text" id="edit-lastname" name="lastname" value size="60" maxlength="255" class="form-text required form-control" required="required" aria-required="true"> </div> </div> <div class="grid-x grid-margin-x js-form-wrapper form-wrapper" data-drupal-selector="edit-email-phone" id="edit-email-phone"><div class="cell medium-6 small-12 js-form-item form-item js-form-type-email form-type-email js-form-item-email form-item-email"> <label for="edit-email" class="js-form-required form-required">Email Address</label> <input data-webform-required-error="Please enter an email address with the following format: email@example.com" data-drupal-selector="edit-email" type="email" id="edit-email" name="email" value size="60" maxlength="254" class="form-email required form-control" required="required" aria-required="true"> </div> <div class="cell medium-6 small-12 webform-element-help-container--title webform-element-help-container--title-after js-form-item form-item js-form-type-tel form-type-tel js-form-item-phone form-item-phone"> <label for="edit-phone">Phone Number<span class="webform-element-help js-webform-element-help" role="tooltip" tabindex="0" aria-label="Phone Number" data-webform-help="<div class="webform-element-help--title">Phone Number</div><div class="webform-element-help--content">Enter a valid phone number in the format of xxx-xxx-xxxx</div>"><span aria-hidden="true">?</span></span></label> <input data-drupal-selector="edit-phone" type="tel" id="edit-phone" name="phone" value size="30" maxlength="128" placeholder="xxx-xxx-xxxx" class="form-tel form-control"> </div> </div> <div data-drupal-selector="edit-address" id="edit-address--wrapper" class="webform-address--wrapper fieldgroup form-composite js-form-wrapper form-wrapper"> <div class="js-form-item form-item js-form-type-textfield form-type-textfield js-form-item-address-address form-item-address-address"> <label for="edit-address-address">Address Line 1</label> <input data-drupal-selector="edit-address-address" type="text" id="edit-address-address" name="address[address]" value size="60" maxlength="255" placeholder="Enter Street Address, P.O. Box, Company Name, C/O" class="form-text form-control"> </div> <div class="js-form-item form-item js-form-type-textfield form-type-textfield js-form-item-address-address-2 form-item-address-address-2"> <label for="edit-address-address-2">Address Line 2</label> <input data-drupal-selector="edit-address-address-2" type="text" id="edit-address-address-2" name="address[address_2]" value size="60" maxlength="255" placeholder="Apartment, Suite, Unit, Building, Floor, etc." class="form-text form-control"> </div> <div class="js-form-item form-item js-form-type-textfield form-type-textfield js-form-item-address-city form-item-address-city"> <label for="edit-address-city">City</label> <input data-drupal-selector="edit-address-city" type="text" id="edit-address-city" name="address[city]" value size="60" maxlength="255" class="form-text form-control"> </div> <div class="js-form-item form-item js-form-type-select form-type-select js-form-item-address-state-province form-item-address-state-province"> <label for="edit-address-state-province">State</label> <select data-drupal-selector="edit-address-state-province" id="edit-address-state-province" name="address[state_province]" class="form-select form-control"><option value selected="selected">- None -</option><option value="AL">Alabama</option><option value="AK">Alaska</option><option value="AS">American Samoa</option><option value="AZ">Arizona</option><option value="AR">Arkansas</option><option value="AE">Armed Forces (Canada, Europe, Africa, or Middle East)</option><option value="AA">Armed Forces Americas</option><option value="AP">Armed Forces Pacific</option><option value="CA">California</option><option value="CO">Colorado</option><option value="CT">Connecticut</option><option value="DE">Delaware</option><option value="DC">District of Columbia</option><option value="FM">Federated States of Micronesia</option><option value="FL">Florida</option><option value="GA">Georgia</option><option value="GU">Guam</option><option value="HI">Hawaii</option><option value="ID">Idaho</option><option value="IL">Illinois</option><option value="IN">Indiana</option><option value="IA">Iowa</option><option value="KS">Kansas</option><option value="KY">Kentucky</option><option value="LA">Louisiana</option><option value="ME">Maine</option><option value="MH">Marshall Islands</option><option value="MD">Maryland</option><option value="MA">Massachusetts</option><option value="MI">Michigan</option><option value="MN">Minnesota</option><option value="MS">Mississippi</option><option value="MO">Missouri</option><option value="MT">Montana</option><option value="NE">Nebraska</option><option value="NV">Nevada</option><option value="NH">New Hampshire</option><option value="NJ">New Jersey</option><option value="NM">New Mexico</option><option value="NY">New York</option><option value="NC">North Carolina</option><option value="ND">North Dakota</option><option value="MP">Northern Mariana Islands</option><option value="OH">Ohio</option><option value="OK">Oklahoma</option><option value="OR">Oregon</option><option value="PW">Palau</option><option value="PA">Pennsylvania</option><option value="PR">Puerto Rico</option><option value="RI">Rhode Island</option><option value="SC">South Carolina</option><option value="SD">South Dakota</option><option value="TN">Tennessee</option><option value="TX">Texas</option><option value="UT">Utah</option><option value="VT">Vermont</option><option value="VI">Virgin Islands</option><option value="VA">Virginia</option><option value="WA">Washington</option><option value="WV">West Virginia</option><option value="WI">Wisconsin</option><option value="WY">Wyoming</option><option value="AB">Alberta</option><option value="BC">British Columbia</option><option value="MB">Manitoba</option><option value="NB">New Brunswick</option><option value="NL">Newfoundland and Labrador</option><option value="NS">Nova Scotia</option><option value="NT">Northwest Territories</option><option value="NU">Nunavut</option><option value="ON">Ontario</option><option value="PE">Prince Edward Island</option><option value="QC">Quebec</option><option value="SK">Saskatchewan</option><option value="YT">Yukon</option></select> </div> <div class="js-form-item form-item js-form-type-textfield form-type-textfield js-form-item-address-postal-code form-item-address-postal-code"> <label for="edit-address-postal-code">Zip Code</label> <input data-drupal-selector="edit-address-postal-code" type="text" id="edit-address-postal-code" name="address[postal_code]" value size="60" maxlength="255" placeholder="xxxxx" class="form-text form-control"> </div> </div> <hr data-drupal-selector="edit-divider" id="edit-divider" class="webform-horizontal-rule"> <div id="edit-divider-message" class="js-form-item form-item js-form-type-webform-markup form-type-webform-markup js-form-item-divider-message form-item-divider-message form-no-label"> <p class="bg-warning text-center">Additional information requested so we may better assist you</p> </div> <div class="js-form-item form-item js-form-type-select form-type-select js-form-item-reason form-item-reason"> <label for="edit-reason" class="js-form-required form-required">Reason for Contact</label> <select data-drupal-selector="edit-reason" id="edit-reason" name="reason" class="form-select required form-control" required="required" aria-required="true"><option value selected="selected">- Select -</option><option value="Bicycle Denied Boarding">Bicycle Denied Boarding</option><option value="Employee Performance">Employee Performance</option><option value="Equipment">Equipment</option><option value="Fares">Fares</option><option value="Lost & Found">Lost & Found</option><option value="Mobile App">Mobile App</option><option value="On-Board Items">On-Board Items</option><option value="On-Time Performance">On-Time Performance</option><option value="On the Bi-Level">On the Bi-Level</option><option value="Parking">Parking</option><option value="Safety">Safety</option><option value="Schedules/Service">Schedules/Service</option><option value="Stations/Facilities">Stations/Facilities</option><option value="Ticket Inquiries">Ticket Inquiries</option><option value="Travel Information">Travel Information</option><option value="Website">Website</option><option value="Other">Other</option></select> </div> <div data-drupal-selector="edit-rail-line" id="edit-rail-line--wrapper" class="metra-rail-line--wrapper fieldgroup form-composite js-form-wrapper form-wrapper"><div class="js-form-item form-item js-form-type-select form-type-select js-form-item-rail-line-rail form-item-rail-line-rail"> <label for="edit-rail-line-rail" class="js-form-required form-required">Rail Line</label> <select data-drupal-selector="edit-rail-line-rail" id="edit-rail-line-rail" name="rail_line[rail]" class="form-select required form-control" required="required" aria-required="true"><option value selected="selected">- Select -</option><option value="MD-N">Milwaukee District North</option><option value="NCS">North Central Service</option><option value="UP-N">Union Pacific North</option><option value="UP-NW">Union Pacific Northwest</option><option value="HC">Heritage Corridor</option><option value="ME">Metra Electric</option><option value="RI">Rock Island</option><option value="SWS">Southwest Service</option><option value="BNSF">BNSF</option><option value="MD-W">Milwaukee District West</option><option value="UP-W">Union Pacific West</option></select> </div> <div id="stations_wrapper_rail_line" class="grid-x grid-margin-x js-form-wrapper form-wrapper" data-drupal-selector="edit-rail-line-stations"><div class="cell medium-6 small-12"><div class="js-form-item form-item js-form-type-select form-type-select js-form-item-rail-line-origin form-item-rail-line-origin"> <label for="edit-rail-line-origin">Origin Station</label> <select data-drupal-selector="edit-rail-line-origin" id="edit-rail-line-origin" name="rail_line[origin]" class="form-select form-control"><option value selected="selected">Choose Station</option></select> </div> </div><div class="cell medium-6 small-12"><div class="js-form-item form-item js-form-type-select form-type-select js-form-item-rail-line-destination form-item-rail-line-destination"> <label for="edit-rail-line-destination">Destination Station</label> <select data-drupal-selector="edit-rail-line-destination" id="edit-rail-line-destination" name="rail_line[destination]" class="form-select form-control"><option value selected="selected">Choose Station</option></select> </div> </div></div> </div> <div class="js-form-item form-item js-form-type-textfield form-type-textfield js-form-item-train-number form-item-train-number"> <label for="edit-train-number">Train Number</label> <input data-drupal-selector="edit-train-number" type="text" id="edit-train-number" name="train_number" value size="60" maxlength="255" placeholder="The four digit train number located at the top of the time schedule." class="form-text form-control"> </div> <div class="grid-x grid-margin-x js-form-wrapper form-wrapper" data-drupal-selector="edit-date-time" id="edit-date-time"><div class="cell medium-6 small-12 js-form-item form-item js-form-type-date form-type-date js-form-item-date form-item-date"> <label for="edit-date" class="js-form-required form-required">Select Date</label> <input type="date" data-drupal-selector="edit-date" id="edit-date" name="date" value="2025-04-08" class="form-date required form-control" required="required" aria-required="true"> </div> <div class="cell medium-6 small-12 js-form-item form-item js-form-type-webform-time form-type-webform-time js-form-item-time form-item-time"> <label for="edit-time" class="js-form-required form-required">Select Time</label> <input data-drupal-selector="edit-time" data-webform-time-format="g:i A" type="text" id="edit-time" name="time" value size="12" maxlength="12" class="form-time webform-time required form-control" required="required" aria-required="true"> </div> </div> <div class="js-form-item form-item js-form-type-textarea form-type-textarea js-form-item-message form-item-message"> <label for="edit-message" class="js-form-required form-required">Message</label> <div class="form-textarea-wrapper"> <textarea data-drupal-selector="edit-message" id="edit-message" name="message" rows="5" cols="60" class="form-textarea required form-control form-textarea resize-vertical required" required="required" aria-required="true"></textarea> </div> </div> <div class="js-form-item form-item js-form-type-select form-type-select js-form-item-response-request form-item-response-request"> <label for="edit-response-request" class="js-form-required form-required">Do you wish to receive a response?</label> <select data-drupal-selector="edit-response-request" id="edit-response-request" name="response_request" class="form-select required form-control" required="required" aria-required="true"><option value>- Select -</option><option value="1443">No</option><option value="1444">Yes, Call Back</option><option value="1445" selected="selected">Yes, Email</option></select> </div> <input data-drupal-selector="edit-antibot-key" type="hidden" name="antibot_key" value> <input data-drupal-selector="form-71cht1mnckli7neb4witywiof35tjetdemyepdjdssg" type="hidden" name="form_build_id" value="form-71cHT1mnckLi7NeB4wITyWiOF35TjEtDemYepdjDSsg"> <input data-drupal-selector="edit-webform-submission-metra-contract-form-node-503-add-form" type="hidden" name="form_id" value="webform_submission_metra_contract_form_node_503_add_form"> <div data-drupal-selector="edit-actions" class="form-actions js-form-wrapper form-wrapper" id="edit-actions"> <button class="webform-button--submit button button--primary js-form-submit form-submit btn btn-primary" data-drupal-selector="edit-submit" type="submit" id="edit-submit" name="op" value="Submit">Submit</button> </div> </form> </div> </div> </article> </div> </div> </div> </div> </div> <div class="field__item"> <div class="paragraph paragraph--type--wysiwyg-block paragraph--view-mode--default wysiwyg-block fullWidth"> <div class="container"> <div class="clearfix text-formatted field field--name-field-body field--type-text-long field--label-hidden field__item"><p> </p><h2>Emergencies & Metra Police</h2><table class="styled"><tbody><tr><td style="width:300px;">Metra Police</td><td style="width:400px;">Urgent safety or security concerns</td><td>Call 911 or <a href="tel:312-322-2800">312-322-2800</a> or use the Metra <a href="/metra-police" target="_blank" data-entity-type="node" data-entity-uuid="e01b71f2-2f9c-4356-91da-cbce5d49f09a" data-entity-substitution="canonical" title="Metra Police">COPS app</a>.</td></tr></tbody></table><p> </p><h2>Railroad Safety</h2><table class="styled"><tbody><tr><td style="width:300px;">Safety</td><td style="width:400px;">Non-emergency railroad safety matters</td><td><a href="tel:312-322-6900">312-322-6900</a> x7233 or email <a href="mailto:safetyreporting@metrarr.com">safetyreporting@metrarr.com</a> (please do not use this email address for police emergencies. Use the contacts above.)</td></tr></tbody></table><p> </p><h2>Travel Information and other Customer Service Phone Numbers</h2><table class="styled"><tbody><tr><td style="width:300px;">Metra Passenger Services</td><td style="width:400px;">For service and schedule information, late slips and other customer topics.</td><td><p><a href="tel:312-696-3872">312-MY-METRA (312-696-3872)</a></p><p> </p></td></tr><tr><td style="background-color:#f1f1f1;width:100px;">RTA Travel Information Center</td><td style="background-color:#f1f1f1;">For information about trips that may combine a ride on Metra with a transfer to CTA or Pace. You may also use the <a href="https://www.rtachicago.org/riders/how-to-ride" target="_blank">RTA Trip Planner</a>.</td><td style="background-color:#f1f1f1;"><p><a href="tel:312-836-7000">312-836-7000</a></p><p> </p></td></tr></tbody></table><p> </p><h2>Lost and Found</h2><p>Metra's Lost and Found Offices are located in the downtown terminals for every line. We encourage people looking for lost items to stop by the offices to see if their items have been found. You may also call the office at the downtown terminal used by your line. Metra and its rail service providers are not responsible for articles left on trains or at stations. </p><table class="styled"><tbody><tr><td style="width:300px;">Chicago Union Station</td><td style="width:400px;">312-322-4269 </td><td>between 10am and 2pm</td></tr><tr><td style="background-color:#f1f1f1;">Ogilvie Transportation Center</td><td style="background-color:#f1f1f1;">312-322-1234</td><td style="background-color:#f1f1f1;"> </td></tr><tr><td>LaSalle St. Station</td><td>312-322-6509</td><td> </td></tr><tr><td style="background-color:#f1f1f1;">Millennium Station</td><td style="background-color:#f1f1f1;">312-322-7819</td><td style="background-color:#f1f1f1;"> </td></tr></tbody></table><p> </p><h2>Accessibility, ADA Issues and Complaints</h2><p>Metra is committed to ensuring our implementation of public transportation services is fully compliant with Title II of the Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973. Any person who believes there may be either a: 1) ACCESSIBILITY (e.g., physical barriers) or 2) DISCRIMINATION BASED ON DISABILITY issue may register their complain with the ADA Complaint Form. This complaint will do directly to Metra's Accessibility Project Manager for Review and response. </p><p>Please call <a href="tel:312-322-6766">312-322-6766</a> to speak to a representative at the Accessibility Department or click on the following form to file a complaint online: </p><ul><li style="box-sizing:border-box;" dir="ltr"><a href="/form/ada-complaint-form" target="_blank">Online ADA Complaint Form</a></li><li style="box-sizing:border-box;" dir="ltr"><a style="background-color:transparent;box-sizing:border-box;color:rgba(var(--bs-link-color-rgb),var(--bs-link-opacity,1));text-decoration:underline;" href="/form/formulario-de-quejas-de-la-ada" target="_blank">Formulario de quejas de la ADA</a></li><li style="box-sizing:border-box;" dir="ltr"><a style="background-color:transparent;box-sizing:border-box;color:rgba(var(--bs-link-color-rgb),var(--bs-link-opacity,1));text-decoration:underline;" href="/form/formularz-skargi-ada" target="_blank">Formularz skargi ADA</a></li></ul><p> </p><h2>Board Meeting Public Comment</h2><p>To make comments to the Metra Board of Directors at its monthly meetings, <a href="/board-meetings-webcasts" target="_blank" data-entity-type="node" data-entity-uuid="43906f7e-0f8a-4b7b-849b-71c808bcc943" data-entity-substitution="canonical" title="Board Meetings & Webcasts">please follow the directions here</a>.</p><p> </p><h2>Other Contact Information</h2><table class="styled"><tbody><tr><td style="width:300px;">Group Travel</td><td style="width:400px;">Information or to make reservations for prearranged travel for groups of 25 people or more. Available on weekends, holidays and off-peak weekday hours</td><td><a href="tel:312-322-6772">312-322-6772</a></td></tr><tr><td style="background-color:#f1f1f1;">Ticket Services</td><td style="background-color:#f1f1f1;">Ticket order status/inquiries and information (Weekdays 8am to 5pm)</td><td style="background-color:#f1f1f1;"><a href="tel:312-322-7092">312-322-7092</a></td></tr><tr><td>Revenue Accounting</td><td>Ticket refund information</td><td><a href="mailto:refunds@metrarr.com">refunds@metrarr.com</a> </td></tr><tr><td style="background-color:#f1f1f1;">Human Resources</td><td style="background-color:#f1f1f1;">All HR matters</td><td style="background-color:#f1f1f1;"><a href="tel:312-322-8901">312-322-8901</a></td></tr><tr><td>Elevator Status Hotline</td><td>Information about elevator status at accessible rail stations</td><td><a href="tel:312-322-6925">312-322-6925</a></td></tr><tr><td style="background-color:#f1f1f1;">Board Meetings</td><td style="background-color:#f1f1f1;">Matters regarding Board of Directors meetings</td><td style="background-color:#f1f1f1;"><a href="tel:312-322-8037">312-322-8037</a><br><br><a href="mailto:metraboard@metrarr.com">metraboard@metrarr.com</a> </td></tr><tr><td>Media Relations</td><td>Media personnel only to contact Metra regarding news inquiries, including after hours</td><td><a href="tel:312-322-6776">312-322-6776</a></td></tr><tr><td style="background-color:#f1f1f1;">Marketing</td><td style="background-color:#f1f1f1;">Advertising on Metra property (Metra trains, station platforms, etc.)</td><td style="background-color:#f1f1f1;"><a href="tel:312-322-6740">312-322-6740</a><br><br><a href="mailto:marketing@metrarr.com">marketing@metrarr.com</a> </td></tr><tr><td>Contracts</td><td>Filming/photography requests (Requests to use Metra trains and facilities for film, television/cable, and photography productions)</td><td><a href="mailto:filming@metrarr.com">filming@metrarr.com</a> </td></tr><tr><td style="background-color:#f1f1f1;">FOIA</td><td style="background-color:#f1f1f1;">Freedom of Information Act (Request for public information records of Metra)</td><td style="background-color:#f1f1f1;"><a href="tel:312-663-3642">312-663-3642</a><br><br><a href="mailto:foia@metrarr.com">foia@metrarr.com</a> </td></tr><tr><td>Real Estate Department</td><td>1) Parking matters - questions/concerns regarding parking on the Metra system<br>2) Real estate matters - sales, leasing, acquisitions, easements and rights-of-entry</td><td><a href="tel:312-542-8189">312-542-8189</a></td></tr><tr><td style="background-color:#f1f1f1;">Procurement</td><td style="background-color:#f1f1f1;">Assistance for My Metra for Business account holders in downloading IFBs and RFPs</td><td style="background-color:#f1f1f1;"><a href="tel:312-542-8357">312-542-8357</a></td></tr><tr><td>Community Affairs Department</td><td>Information and questions related to Community Affairs</td><td><a href="tel:312-322-6753">312-322-6753</a></td></tr><tr><td style="background-color:#f1f1f1;">Office of Executive Inspector General (<a href="https://www.illinois.gov/" target="_blank">OEIG Website</a>)</td><td style="background-color:#f1f1f1;">The Office of Executive Inspector General for the Agencies of the Illinois Governor (OEIG) has jurisdiction over RTA, CTA, Metra and Pace. The OEIG's jurisdiction encompasses the board members, officers, agents, contractors and employees to investigate, among other things, allegations of waste, fraud abuse or violations of the State Ethics Act. </td><td style="background-color:#f1f1f1;"><a href="tel:866-814-1113">866-814-1113</a><br><br><a href="https://oeig.illinois.gov/complaints/file-a-complaint.html" target="_blank">File a complaint</a></td></tr></tbody></table></div> </div> </div> </div> </div> </div> </article> </div> </div> </div> </div> </div> </main> <footer role="contentinfo" class="mt-auto footer footer-dark text-light-metra bg-primary-metra"> <div class="footer-top"> <div class="container"> <div class="region region-footer"> <div id="block-metra-newsletterblock" class="block block-block-content block-block-content217c4fac-1fa5-4ac1-a6c6-19faf37b2eb1 metra-newsletter" style="background-image:url('https://assets.metra.com/s3fs-public/2024-08/Blue_Background.png?VersionId=bGDvxSn9pQ4ec40kNuhxDP9O5aQJTr2F')"> <div 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