CINXE.COM

<!DOCTYPE html> <html class="no-js" lang="en-GB"> <head> <title>Professional services | Administration and support services | Imperial College London</title> <meta charset="utf-8" /> <meta http-equiv="X-UA-Compatible" content="IE=edge" />  <script type="text/javascript" src="https://cdn-ukwest.onetrust.com/consent/6d9efb9d-b605-406f-b8b3-c9644859d064/OtAutoBlock.js" ></script><script src="https://cdn-ukwest.onetrust.com/scripttemplates/otSDKStub.js" type="text/javascript" charset="UTF-8" data-domain-script="6d9efb9d-b605-406f-b8b3-c9644859d064" ></script> <script type="text/javascript">function OptanonWrapper() { }</script>  <link rel="preconnect" href="https://pxl-imperialacuk.terminalfour.net"> <link rel="dns-prefetch" href="https://pxl-imperialacuk.terminalfour.net">  <meta name="SectionType" content="website">  <meta name="twitter:dnt" content="on"> <meta name="twitter:card" content="summary"> <meta name="twitter:site" content="@imperialcollege"> <meta name="twitter:title" content="Professional services"> <meta name="twitter:description" content="Roles in this family are engaged in the provision of professional and administrative support services to College staff and students and sometimes to..."> <meta name="twitter:image" content="https://www.imperial.ac.uk/T4Assets/favicon-196x196.png"> <meta name="fb:app_id" content="674884772674087"> <meta property="og:title" content="Professional services" /> <meta property="og:type" content="website" /> <meta property="og:image" content="https://www.imperial.ac.uk/T4Assets/favicon-196x196.png" /> <meta property="og:image:type" content="image/png" /> <meta property="og:image:secure_url" content="https://www.imperial.ac.uk/T4Assets/favicon-196x196.png" /> <meta property="og:image:width" content="200" /><meta property="og:image:height" content="200" /><meta property="og:url" content="https://www.imperial.ac.uk/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/professional/" /> <meta property="og:description" content="Roles in this family are engaged in the provision of professional and administrative support services to College staff and students and sometimes to..." /> <meta property="og:locale" content="en_GB" /> <meta property="og:site_name" content="Imperial College London" /> <meta name="keywords" content="Professional, job family, roles"> <meta name="viewport" content="width=device-width, initial-scale=1.0" />  <link rel="preload" href="/assets/website/fonts/icons/fonts/imperial-icons.woff?vrmf2d" as="font" type="font/woff" crossorigin> <link rel="preload" href="/assets/website/fonts/imperial-sans/ImperialText-VF.woff2" as="font" type="font/woff2" crossorigin> <link href="/assets/website/stylesheets/css/screen.2.0.10.css" media="all" rel="stylesheet" type="text/css" /> <link href="/assets/website/stylesheets/css/print.2.0.10.css" media="print" rel="stylesheet" type="text/css" /> <link rel="icon" type="image/svg+xml" href="/assets/website/images/favicon/favicon.svg"> <link rel="alternate icon" href="/assets/website/images/favicon/favicon.ico"> <link rel="icon" href="/assets/website/images/favicon/favicon-32.png" sizes="32x32"> <link rel="icon" href="/assets/website/images/favicon/favicon-57.png" sizes="57x57"> <link rel="icon" href="/assets/website/images/favicon/favicon-76.png" sizes="76x76"> <link rel="icon" href="/assets/website/images/favicon/favicon-96.png" sizes="96x96"> <link rel="icon" href="/assets/website/images/favicon/favicon-128.png" sizes="128x128"> <link rel="icon" href="/assets/website/images/favicon/favicon-192.png" sizes="192x192"> <link rel="icon" href="/assets/website/images/favicon/favicon-228.png" sizes="228x228"> <link rel="shortcut icon" href="/assets/website/images/favicon/favicon-196.png" sizes="196x196"> <link rel="apple-touch-icon" href="/assets/website/images/favicon/favicon-120.png" sizes="120x120"> <link rel="apple-touch-icon" href="/assets/website/images/favicon/favicon-152.png" sizes="152x152"> <link rel="apple-touch-icon" href="/assets/website/images/favicon/favicon-180.png" sizes="180x180"> <meta name="msapplication-TileColor" content="#C8D8E4"> <meta name="msapplication-TileImage" content="/assets/website/images/favicon/favicon-144.png"> <meta name="msapplication-config" content="/assets/website/images/favicon/browserconfig.xml" /> <script src="/assets/website/js/lib/jquery3.min.js" id="jquery3"></script> <script defer src="/assets/website/js/build/application.2.0.10.min.js" type="text/javascript"></script> <script defer src="//cdnjs.cloudflare.com/ajax/libs/gsap/3.10.4/gsap.min.js"></script>  <link rel="canonical" href="https://www.imperial.ac.uk/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/professional/" /> </head> <body class="theme-3"> <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-NDH95W87" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript><script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start':聽new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],聽 j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src=聽'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);聽})(window,document,'script','dataLayer','GTM-NDH95W87');</script> <a class="skip-to" id="skip-to-content" href="#content">Skip to main content</a> <a class="skip-to" id="link-to-accessibility" href="/about-the-site/accessibility/">View accessibility support page</a> <header class="header"> <div class="header__inner"> <a class="header__logo" href="/" aria-label="Homepage"> <svg width="727" height="80" viewBox="0 0 727 80" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M301.453 0V80H353.346V66H316.622V46H350.152V32.4H316.622V14H353.346V0H301.453Z" fill="currentcolor" /> <path d="M238.397 12.9177H227.22V39.8776H238.397C247.142 39.8776 253.566 35.6376 253.566 26.3953C253.566 16.8 247.142 12.9177 238.397 12.9177ZM239.196 52.8H227.22V80H212.052V0H239.196C256.219 0 269.533 7.72706 269.533 26.4C269.533 44.8 256.121 52.8 239.196 52.8Z" fill="currentcolor" /> <path d="M485.079 0V14H503.84V66H485.079V80H537.77V66H519.009V14H537.77V0H485.079Z" fill="currentcolor" /> <path d="M434.191 24.8C434.191 34.4377 428.602 37.4777 419.022 37.4777H406.248V12.9177H419.022C429.419 12.9224 434.191 16.8 434.191 24.8ZM450.158 24.8C450.158 6.12706 437.384 0 420.619 0H391.08V80H406.248V50.4H419.022C419.722 50.4 420.417 50.3859 421.107 50.3624L436.562 80H453.37L436.224 47.1906C444.565 43.4777 450.158 36.3435 450.158 24.8Z" fill="currentcolor" /> <path d="M604.324 14.1929L615.238 49.4777H593.406L604.324 14.1929ZM594.345 0L567.999 80H583.966L589.409 62.4H619.235L624.678 80H640.645L614.299 0H594.345Z" fill="currentcolor" /> <path d="M674.889 0V80H726.914V66H690.058V0H674.889Z" fill="currentcolor" /> <path d="M151.908 0L132.747 47.04L113.587 0H92.0312V80H106.402V20.1882L124.764 62.4H140.731L159.093 20.1882V80H173.463V0H151.908Z" fill="currentcolor" /> <path d="M0 0V14H18.7613V66H0V80H52.6912V66H33.93V14H52.6912V0H0Z" fill="currentcolor" /> </svg> </a> <div class="header__buttons"> <search class="header__search"> <form action="/search/"> <label class="sr-only" for="search">Search</label> <input placeholder="Search" type="search" id="search" name="searchStudioQuery" /> <button type="submit" value="Search" aria-label="Submit search"> <svg role="img" aria-hidden="true" focusable="false" class="icon icon--m"> <use xlink:href="/assets/website/images/svg/icons.svg#search"></use> </svg> </button> </form> </search> <button class="header__search-toggle toggler" data-targets=".header__search--mobile"> Search <svg role="img" aria-hidden="true" focusable="false" class="icon icon--m"> <use xlink:href="/assets/website/images/svg/icons.svg#search"></use> </svg> </button> <button class="header__nav-open" aria-label="Open navigation overlay">Menu<span></span></button> </div> <nav class="header__nav-fallback"> <ul class="cluster cluster--pad-m"> <li><a href="/study/">Study</a></li><li><a href="/research-and-innovation/">Research</a></li><li><a href="/faculties-and-departments/">Faculties</a></li><li><a href="/latest-news-events/">News and events</a></li><li><a href="/about/">About</a></li><li><a href="/get-involved/">Get involved</a></li><li><a href="/giving/">Giving</a></li> <li><a href="/search">Search</a></li> </ul> </nav> <search class="header__search header__search--mobile"> <form action="/search/"> <label class="sr-only" for="search">Search</label> <input placeholder="Search" type="search" id="search" name="searchStudioQuery" /> <button type="submit" value="Search" aria-label="Submit search"> <svg role="img" aria-hidden="true" focusable="false" class="icon icon--m"> <use xlink:href="/assets/website/images/svg/icons.svg#search"></use> </svg> </button> </form> </search> </div> <div id="#overlay" role="dialog" aria-modal="true" aria-labelledby="overlay-title" class="hidden"> <h2 class="sr-only" id="overlay-title">Website navigation</h2> <div class="container"> <div class="header__drawer"> <button class="header__nav-close" aria-label="Close navigation overlay">Close<span></span></button> <a class="header__drawer__logo" href="/" aria-label="Homepage"> <svg width="727" height="80" viewBox="0 0 727 80" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M301.453 0V80H353.346V66H316.622V46H350.152V32.4H316.622V14H353.346V0H301.453Z" fill="currentcolor"/> <path d="M238.397 12.9177H227.22V39.8776H238.397C247.142 39.8776 253.566 35.6376 253.566 26.3953C253.566 16.8 247.142 12.9177 238.397 12.9177ZM239.196 52.8H227.22V80H212.052V0H239.196C256.219 0 269.533 7.72706 269.533 26.4C269.533 44.8 256.121 52.8 239.196 52.8Z" fill="currentcolor"/> <path d="M485.079 0V14H503.84V66H485.079V80H537.77V66H519.009V14H537.77V0H485.079Z" fill="currentcolor"/> <path d="M434.191 24.8C434.191 34.4377 428.602 37.4777 419.022 37.4777H406.248V12.9177H419.022C429.419 12.9224 434.191 16.8 434.191 24.8ZM450.158 24.8C450.158 6.12706 437.384 0 420.619 0H391.08V80H406.248V50.4H419.022C419.722 50.4 420.417 50.3859 421.107 50.3624L436.562 80H453.37L436.224 47.1906C444.565 43.4777 450.158 36.3435 450.158 24.8Z" fill="currentcolor"/> <path d="M604.324 14.1929L615.238 49.4777H593.406L604.324 14.1929ZM594.345 0L567.999 80H583.966L589.409 62.4H619.235L624.678 80H640.645L614.299 0H594.345Z" fill="currentcolor"/> <path d="M674.889 0V80H726.914V66H690.058V0H674.889Z" fill="currentcolor"/> <path d="M151.908 0L132.747 47.04L113.587 0H92.0312V80H106.402V20.1882L124.764 62.4H140.731L159.093 20.1882V80H173.463V0H151.908Z" fill="currentcolor"/> <path d="M0 0V14H18.7613V66H0V80H52.6912V66H33.93V14H52.6912V0H0Z" fill="currentcolor"/> </svg> </a> <div class="header__pane-switchers"> <button class="header__pane-switcher" data-tab-id="site-nav">Key links</button> <button class="header__pane-switcher" data-tab-id="section-nav">This section</button> </div> <div class="header__pane header__pane--global" id="site-nav"> <a class="header__skip-link" href="#section-nav">Skip to section navigation</a> <nav class="header__nav header__nav--global" aria-labelledby="global-nav-title"> <h3 class="sr-only" id="global-nav-title">Global site navigation</h3> <ul> <li> <a href="/study/">Study</a> <ul> <li><a href="/study/courses/">Course search</a></li> <li><a href="/study/apply/">Apply</a></li> <li><a href="/study/fees-and-funding/">Fees and funding</a></li> <li><a href="/study/student-life/">Student life</a></li> <li><a href="/study/visit/">Visit</a></li> <li><a href="/study/help-centre/">Help centre</a></li> <li><a href="/study/request-info/">Request info</a></li> <li><a href="/study/international-students/">International students</a></li> <li><a href="https://www.imperial.ac.uk/business-school/executive-education/">Executive education</a></li> <li></li> <li><a href="/study/visit/summer-schools/">Summer schools</a></li> </ul> </li><li> <a href="/research-and-innovation/">Research</a> </li><li> <a href="/faculties-and-departments/">Faculties</a> <ul> <li><a href="/engineering/">Faculty of Engineering</a></li> <li><a href="/medicine/">Faculty of Medicine</a></li> <li><a href="/natural-sciences/">Faculty of Natural Sciences</a></li> <li><a href="https://www.imperial.ac.uk/business-school/">Imperial College Business School</a></li> <li><a href="/admin-services/">Administrative and support services</a></li> </ul> </li><li> <a href="/latest-news-events/">News and events</a> <ul> <li><a href="https://www.imperial.ac.uk/news/">News</a></li> <li><a href="/whats-on/">What's on</a></li> <li><a href="/be-inspired/stories/">Imperial Stories</a></li> <li><a href="/be-inspired/festival/">Great Exhibition Road Festival</a></li> <li><a href="/be-inspired/magazine/">Imperial Magazine</a></li> <li><a href="/be-inspired/lates/">Imperial Lates</a></li> <li><a href="/students/graduation/">Graduation</a></li> </ul> </li><li> <a href="/about/">About</a> <ul> <li><a href="/about/leadership-and-strategy/president/">President</a></li> <li><a href="/about/leadership-and-strategy/provost/">Provost</a></li> <li><a href="/about/leadership-and-strategy/strategy/">Imperial Strategy</a></li> <li><a href="/about/leadership-and-strategy/provost/academic-strategy/">Academic Strategy</a></li> <li><a href="/about/global/">Imperial Global</a></li> <li><a href="/about/sustainability/">Sustainable Imperial</a></li> <li><a href="/about/governance/">Governance</a></li> <li><a href="/visit/campuses/">Campuses</a></li> <li><a href="https://profiles.imperial.ac.uk/">Our academics</a></li> <li><a href="/jobs/">Jobs at Imperial</a></li> </ul> </li><li> <a href="/get-involved/">Get involved</a> <ul> <li><a href="/giving/">Giving</a></li> <li><a href="/be-inspired/schools-outreach/">Schools outreach</a></li> <li><a href="/be-inspired/global-summer-school/">Imperial Global Summer School</a></li> <li><a href="/be-inspired/societal-engagement/">Societal engagement</a></li> <li><a href="/be-inspired/volunteering/">Volunteering and outreach</a></li> <li><a href="/get-involved/women-at-imperial/">Women at Imperial</a></li> </ul> </li><li> <a href="/giving/">Giving</a> </li> </ul> </nav> <nav aria-labelledby="user-nav-title" role="navigation"> <h3 class="sr-only" id="user-nav-title">User links navigation</h3> <ul class="header__user-links"> <li><a href="/staff/">For staff</a></li> <li><a href="/students/">Current students</a></li> <li><a href="/for-business/">Imperial for business</a></li> <li><a href="/be-inspired/schools-outreach/">For schools</a></li> <li><a href="/alumni/">Alumni</a></li> </ul> </nav> </div> <div class="header__pane header__pane--section" id="section-nav"> <nav class="header__nav header__nav--section" aria-labelledby="section-nav-title"> <a class="header__nav__breadcrumb" href="/admin-services/"> <span>Administration and support services</span> </a> <h3 class="header__nav__title" id="section-nav-title"><a href="/admin-services/human-resources/">Human Resources</a><span class="sr-only"> navigation</span></h3> <ul> <li><a href="/admin-services/human-resources/compliance-and-immigration/">Compliance and Immigration</a> <ul class="multilevel-linkul-0"> <li><a href="/admin-services/human-resources/compliance-and-immigration/immigration/">Immigration</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/compliance-and-immigration/immigration/types-of-visas-and-how-to-apply/">Types of visas and how to apply</a></li> <li><a href="/admin-services/human-resources/compliance-and-immigration/immigration/new-hire-visa-processtimescales-/">New hire visa process/timescales </a></li> <li><a href="/admin-services/human-resources/compliance-and-immigration/immigration/tier-2-recruiters-guidance/">Skilled Worker sponsorship: Recruiters' guidance</a></li> <li><a href="/admin-services/human-resources/compliance-and-immigration/immigration/right-to-work/">Right to work</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/compliance-and-immigration/immigration/right-to-work/right-to-work-checks/">Right to work checks</a></li> <li><a href="/admin-services/human-resources/compliance-and-immigration/immigration/right-to-work/your-right-to-work-acceptable-documents/">Demonstrate your Right to Work - acceptable documents</a></li> <li><a href="/admin-services/human-resources/compliance-and-immigration/immigration/right-to-work/national-insurance-numbers/">National Insurance numbers</a></li> </ul> </li> <li><a href="/admin-services/human-resources/compliance-and-immigration/immigration/staff--manager-sponsorship-responsibilities/">Staff & manager sponsorship responsibilities</a></li> <li><a href="/admin-services/human-resources/compliance-and-immigration/immigration/settle/">Settling in the UK</a></li> <li><a href="/admin-services/human-resources/compliance-and-immigration/immigration/other-engagements/">Other engagements</a></li> <li><a href="/admin-services/human-resources/compliance-and-immigration/immigration/academic-technology-approval-scheme-atas/">Academic Technology Approval Scheme (ATAS)</a></li> <li><a href="/admin-services/human-resources/compliance-and-immigration/immigration/eu-settlement-scheme--brexit/">EU Settlement Scheme & Brexit</a></li> <li><a href="/admin-services/human-resources/compliance-and-immigration/immigration/evisas/">eVisas</a></li> </ul> </li> <li><a href="/admin-services/human-resources/compliance-and-immigration/dbs/">Disclosure and Barring Service (DBS)</a></li> <li><a href="/admin-services/human-resources/compliance-and-immigration/workexp/">Work experience </a></li> <li><a href="/admin-services/human-resources/compliance-and-immigration/safeguarding/">Safeguarding</a></li> <li><a href="/admin-services/human-resources/compliance-and-immigration/international-mobility/">International Mobility (Overseas Working)</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/compliance-and-immigration/international-mobility/overseas-working-staff-pilot/">Overseas Working for staff - pilot</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/compliance-and-immigration/international-mobility/overseas-working-staff-pilot/how-to-submit-an-overseas-working-request/">How to submit an overseas working request</a></li> <li><a href="/admin-services/human-resources/compliance-and-immigration/international-mobility/overseas-working-staff-pilot/how-to-approve-an-overseas-working-request/">How to approve an overseas working request</a></li> <li><a href="/admin-services/human-resources/compliance-and-immigration/international-mobility/overseas-working-staff-pilot/overseas-working-assessment/">International Mobility Framework - how overseas working is assessed </a></li> <li><a href="/admin-services/human-resources/compliance-and-immigration/international-mobility/overseas-working-staff-pilot/overseas-working-definitions/">Definitions and examples of overseas working</a></li> <li><a href="/admin-services/human-resources/compliance-and-immigration/international-mobility/overseas-working-staff-pilot/faqs-overseas-working/">Frequently Asked Questions</a></li> <li><a href="/admin-services/human-resources/compliance-and-immigration/international-mobility/overseas-working-staff-pilot/more-about-the-pilot/">More about the pilot</a></li> <li><a href="/admin-services/human-resources/compliance-and-immigration/international-mobility/overseas-working-staff-pilot/videos/">Video walkthroughs</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/human-resources/compliance-and-immigration/contact-us-/">Contact Us </a></li> </ul> </li><li><a href="/admin-services/human-resources/procedures/">Policies and procedures</a> <ul class="multilevel-linkul-0"> <li><a href="/admin-services/human-resources/procedures/adverse-weather-disrupting-travel/">Adverse weather disrupting travel</a></li> <li><a href="/admin-services/human-resources/procedures/alcohol-and-substances/">Alcohol and substance misuse</a></li> <li><a href="/admin-services/human-resources/procedures/change-management/">Change management</a></li> <li><a href="/admin-services/human-resources/procedures/disciplinary/">Disciplinary</a></li> <li><a href="/admin-services/human-resources/procedures/external-interests/">External interests</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/procedures/external-interests/declaration-of-interests/">Declaration of interests</a></li> </ul> </li> <li><a href="/admin-services/human-resources/leave/family-leave/">Family leave</a></li> <li><a href="/admin-services/human-resources/procedures/fixed-term-workers/">Fixed term workers</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/procedures/fixed-term-workers/faqs/">Frequently asked questions</a></li> </ul> </li> <li><a href="/admin-services/human-resources/procedures/workplace-adjustments/">Workplace adjustments</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/procedures/workplace-adjustments/workplace-adjustments-process/">Workplace adjustments process</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/procedures/workplace-adjustments/workplace-adjustments-process/workplace-adjustment-process-for-managers/">Workplace Adjustment Process for Managers</a></li> <li><a href="/admin-services/human-resources/procedures/workplace-adjustments/workplace-adjustments-process/workplace-adjustments-review-meeting/">Workplace Adjustments Review Meeting</a></li> </ul> </li> <li><a href="/admin-services/human-resources/procedures/workplace-adjustments/workplace-adjustment-passports/">Workplace adjustment passports</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/procedures/workplace-adjustments/workplace-adjustment-passports/workplace-adjustment-passport-guidance/">Workplace adjustment passport guidance</a></li> </ul> </li> <li><a href="/admin-services/human-resources/procedures/workplace-adjustments/examples-of-adjustments/">Examples of adjustments</a></li> </ul> </li> <li><a href="/admin-services/human-resources/procedures/flexible-working/">Flexible working</a></li> <li><a href="/admin-services/human-resources/procedures/harassment-bullying--victimisation/">Harassment and bullying</a></li> <li><a href="/admin-services/human-resources/compliance-and-immigration/immigration/">Immigration guidance</a></li> <li><a href="/admin-services/human-resources/procedures/leaving-employment/">Leaving employment</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/procedures/leaving-employment/transfer-of-undertakings-procedure-tupe/">Transfer of undertakings procedure (TUPE)</a></li> </ul> </li> <li><a href="/admin-services/human-resources/procedures/mediation/">Mediation</a></li> <li><a href="/admin-services/human-resources/procedures/overseas-working/">Overseas working</a></li> <li><a href="/admin-services/human-resources/procedures/personal-relationships/">Personal relationships </a></li> <li><a href="/admin-services/human-resources/procedures/performance-improvement/">Performance improvement</a></li> <li><a href="/admin-services/human-resources/procedures/probation-periods/">Probation periods</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/">Recruitment </a></li> <li><a href="/admin-services/human-resources/procedures/references-guidance/">References guidance</a></li> <li><a href="/admin-services/human-resources/procedures/resolution/">Resolution</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/procedures/resolution/staffraising/">For staff requesting resolution</a></li> <li><a href="/admin-services/human-resources/procedures/resolution/staffagainst/">For staff who have a complaint raised against them</a></li> <li><a href="/admin-services/human-resources/procedures/resolution/investigation/">For managers conducting a formal investigation</a></li> <li><a href="/admin-services/human-resources/procedures/resolution/managers/">Line managers of staff requesting resolution</a></li> <li><a href="/admin-services/human-resources/procedures/resolution/facilitated-conversations/">Facilitated Conversations</a></li> </ul> </li> <li><a href="/admin-services/human-resources/compliance-and-immigration/safeguarding/">Safeguarding</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/secondments-/">Secondments</a></li> <li><a href="/admin-services/human-resources/procedures/sri/">Senior research investigators</a></li> <li><a href="/admin-services/human-resources/procedures/sexual-misconduct/">Sexual Misconduct</a></li> <li><a href="/admin-services/human-resources/leave/sickness-absence/">Sickness absence</a></li> <li><a href="/admin-services/human-resources/procedures/smoke-free-policy/">Smoke free policy</a></li> <li><a href="/admin-services/human-resources/procedures/social-networking/">Social networking and personal internet presence</a></li> <li><a href="/admin-services/human-resources/leave/special-leave/">Special leave</a></li> <li><a href="/admin-services/human-resources/procedures/work-location-framework/">Work Location Framework</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/procedures/work-location-framework/overview-and-values/">Overview, Values and principles</a></li> <li><a href="/admin-services/human-resources/procedures/work-location-framework/work-location/">Work location</a></li> <li><a href="/admin-services/human-resources/procedures/work-location-framework/disabled-staff-and-workplace-adjustments-/">Disabled staff and Workplace Adjustments </a></li> <li><a href="/admin-services/human-resources/procedures/work-location-framework/determining-work-location/">Determining work location</a></li> <li><a href="/admin-services/human-resources/procedures/work-location-framework/hybrid-working---practical-considerations/">Hybrid working - practical considerations</a></li> <li><a href="/admin-services/human-resources/procedures/work-location-framework/interaction-of-the-work-location-framework-and-the-flexible-working-policy/">Interaction of the Work Location Framework and the Flexible Working Policy</a></li> <li><a href="/admin-services/human-resources/procedures/work-location-framework/support/">Additional support and guidance</a></li> <li><a href="/admin-services/human-resources/procedures/work-location-framework/faqs/">FAQs</a></li> </ul> </li> <li><a href="/admin-services/human-resources/procedures/workload-principles/">Workload Principles</a></li> </ul> </li><li><span class="currentbranch0"><a href="/admin-services/human-resources/recruitment-and-promotions/">Recruitment and Promotions</a></span> <ul class="multilevel-linkul-0"> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/">Staff Recruitment</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/inclusive-recruitment/">Inclusive Recruitment</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/professional-technical-and-operational-pto-establishment-review/">Professional, Technical and Operational (PTO) Establishment Review</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/professional-technical-and-operational-pto-establishment-review/guidance/">Guidance</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/professional-technical-and-operational-pto-establishment-review/guidance/guidance-for-line-managers/">Guidance for Line Managers</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/professional-technical-and-operational-pto-establishment-review/guidance/guidance-on-application-form/">Guidance on Application Form</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/professional-technical-and-operational-pto-establishment-review/guidance/guidance-on-writing-job-descriptions/">Guidance on Writing Job Descriptions</a></li> </ul> </li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/professional-technical-and-operational-pto-establishment-review/frequently-asked-questions/">Frequently Asked Questions</a></li> </ul> </li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/academic-senior-research-and-senior-teaching-appointments/">Academic, Senior Research and Senior Teaching appointments</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/academic-senior-research-and-senior-teaching-appointments/college-consuls/">College Consuls</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/academic-senior-research-and-senior-teaching-appointments/chairs-professors-readers-researchers/">Appointment of Senior Academics, Senior Research and Senior Teaching staff</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/academic-senior-research-and-senior-teaching-appointments/chairs-professors-readers-researchers/further-particulars-/">Further Particulars </a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/honorary-and-visiting-associations/">Honorary and visiting associations</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/temporary-worker-appointments/">Temporary worker appointments</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/temporary-worker-appointments/existing-casual-workers/">Existing casual workers</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/temporary-worker-appointments/existing-casual-workers/frequently-asked-questions/">Frequently Asked Questions</a></li> </ul> </li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/temporary-worker-appointments/prospective-casual-workers/">Prospective casual workers</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/temporary-worker-appointments/hiring-departments/">Hiring Departments</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/temporary-worker-appointments/hiring-departments/hiring-casual-workers/">Hiring casual workers</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/temporary-worker-appointments/hiring-departments/hiring-casual-workers/frequently-asked-questions/">Frequently Asked Questions</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/temporary-worker-appointments/hiring-departments/hiring-casual-workers/app-user-guides/">App user guides</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/temporary-worker-appointments/graduate-teaching-assistants/">Graduate Teaching Assistants</a></li> </ul> </li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/starting-salary-guidance-/">Starting salary guidance </a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/recruitment/new-job-site-faq/">FAQs for new job site platform</a></li> </ul> </li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/promotions/">Promotions</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/recruitment-and-promotions/promotions/academic-promotions/">Academic Promotions</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/promotions/learning-promotions/">Learning Promotions</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/promotions/research-staff-promotion-and-progression-review/">Research Promotions</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/promotions/teaching-promotions/">Teaching Promotions</a></li> </ul> </li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/contracts/">Contract types and contract changes</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/recruitment-and-promotions/contracts/types/">Contract type guidance</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/contracts/role-guidance/" class="">Contract change form guidance</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/contracts/approvers/" class="">Trusted Requesters and Approvers for contract changes</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/contracts/contract-changes/">Contract changes for current staff</a></li> </ul> </li> <li><span class="currentbranch1"><a href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/">Job families and grades</a></span> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/academic/">Academic</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/academic-and-research/">Research</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/learning-and-teaching/">Learning and Teaching</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/operational/">Operational services</a></li> <li><span class="currentbranch2"><a href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/professional/">Professional services</a></span></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/technical/">Technical services</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/teaching-and-research-working-group/">Working Group to review the Learning and Teaching and Research Terms and Conditions and the use of Fixed Term Contracts</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/teaching-and-research-working-group/phase-i/">Phase I</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/teaching-and-research-working-group/phase-ii/">Phase II</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/teaching-and-research-working-group/phase-iii/">Phase III</a></li> </ul> </li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/working-group-to-review-academic-titles-and-progression-at-imperial/" class="">Working Group to review Academic Titles and Progression at Imperial</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/working-group-to-review-academic-titles-and-progression-at-imperial/terms-of-reference/" class="">Terms of Reference</a></li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/working-group-to-review-academic-titles-and-progression-at-imperial/working-group-members/" class="">Working Group Members</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/human-resources/recruitment-and-promotions/secondments-/">Secondments </a></li> </ul> </li><li><a href="/admin-services/human-resources/pay-and-pensions/">Pay and pensions</a> <ul class="multilevel-linkul-0"> <li><a href="/admin-services/human-resources/pay-and-pensions/principles-of-pay-and-recognition/">Principles of pay</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/pay-and-pensions/principles-of-pay-and-recognition/gender-and-ethnicity-pay-gap/">2024 Gender, Ethnicity, and Disability Pay Gap Reports</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/pay-and-pensions/principles-of-pay-and-recognition/gender-and-ethnicity-pay-gap/gender-ethnicity-and-disability-quartiles/">Gender, ethnicity and disability quartiles</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/principles-of-pay-and-recognition/gender-and-ethnicity-pay-gap/gender-ethnicity-and-disability-mean-and-median-pay-gaps/">Gender, ethnicity and disability mean and median pay gaps</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/principles-of-pay-and-recognition/gender-and-ethnicity-pay-gap/gender-pay-gap-in-bonuses/">Gender pay gap in bonuses</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/principles-of-pay-and-recognition/gender-and-ethnicity-pay-gap/ethnicity-pay-gap-in-bonuses/">Ethnicity pay gap in bonuses</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/principles-of-pay-and-recognition/gender-and-ethnicity-pay-gap/disability-pay-gap-bonuses/">Disability pay gap in bonuses</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/principles-of-pay-and-recognition/gender-and-ethnicity-pay-gap/previous-gender-and-ethnicity-data/">Comparison of previous gender and ethnicity pay gap data</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/human-resources/pay-and-pensions/principles-of-pay-and-recognition/gender-and-ethnicity-pay-gap/previous-gender-and-ethnicity-data/previous-gender-data/">Comparison of 2017-2024 gender data</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/principles-of-pay-and-recognition/gender-and-ethnicity-pay-gap/previous-gender-and-ethnicity-data/previous-ethnicity-data/">Comparison of 2018-2024 ethnicity data</a></li> </ul> </li> <li><a href="/admin-services/human-resources/pay-and-pensions/principles-of-pay-and-recognition/gender-and-ethnicity-pay-gap/initiatives-and-projects/">Initiatives and projects</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/">Pensions</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/pensions-basics/">Pensions basics</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/saul/">SAUL pension scheme</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/saul/saul-care/">SAUL Care</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/saul/saul-start/">SAUL Start</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/saul/saul-data-breach/">SAUL data breach</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/saul/saul-drop-ins-2025/">SAUL Drop-ins 2025</a></li> </ul> </li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/uss/">USS pension scheme</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/uss/changes/">USS valuations</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/uss/changes/what-is-a-valuation/">What is a valuation?</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/uss/changes/what-is-a-valuation/glossary-of-parties-involves/">Glossary of terms including the parties involved</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/uss/changes/what-is-a-valuation/timeline/">Timeline</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/uss/changes/what-is-a-valuation/history/">How did we get here?</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/uss/changes/what-is-a-valuation/frequently-asked-questions/">Frequently asked questions</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/uss/changes/what-is-a-valuation/external-resources/">External resources which may help you understand your pension </a></li> </ul> </li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/uss/changes/how-might-this-affect-me/">How might this affect me?</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/uss/changes/what-the-college-is-doing/">What the College is doing</a> <ul class="multilevel-linkul-4"> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/uss/changes/what-the-college-is-doing/uss-staff-working-group/">USS Staff Working Group</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/uss/changes/what-the-college-is-doing/imperial/">Our involvement with previous consultations and valuations</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/uss/changes/what-the-college-is-doing/joint-statement/">Joint statement from Imperial College London and the Imperial College UCU branch</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/uss/changes/what-the-college-is-doing/joint-letter/">Joint letter from the Universities of Cambridge and Oxford and Imperial College London</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/uss/uss-prudential-facility/">USS Prudential Facility</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/uss/capita-cyber-incident/">Capita Cyber Incident</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/uss/uss-drop-ins-2025/">USS Drop-ins 2025</a></li> </ul> </li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/nhsps/">NHS pension scheme</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/nhsps/nhs-scheme-pays/">NHS 19/20 scheme pays</a></li> </ul> </li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/the-federated-pension-scheme/">The Federated Pension Scheme</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/the-federated-pension-scheme/statement-of-investment-principles/">Statement of Investment Principles – May 2024</a> <ul class="multilevel-linkul-3"> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/the-federated-pension-scheme/statement-of-investment-principles/implementation-2324/">Implementation 23/24</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/financial-advice/">Financial advice</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/financial-planning/">Financial planning</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/tax-relief-on-pension-contributions/">Tax relief on pension contributions</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/approaching-retirement/">Approaching retirement</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/retirement-options/">Retirement options</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/retirement-options/faqs/">FAQs</a></li> </ul> </li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/pensions-auto-enrolment/">Pensions auto-enrolment</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/pensions-auto-enrolment/2019-re-enrolment/">2022 Re-Enrolment</a></li> </ul> </li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/pensionsmart/">PensionSMART</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/pensionsmart/new-starters-information/">New starters information</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/pensionsmart/terminology-explained/">Terminology explained</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/pensionsmart/pensionsmart-faqs/">PensionSMART FAQs</a></li> </ul> </li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/pension-options-for-overseas-staff/">Pension options for overseas staff</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pensions/pension-faqs/">Pension FAQs</a></li> </ul> </li> <li><a href="/admin-services/human-resources/pay-and-pensions/pay-initiatives/">Pay initiatives</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/pay-and-pensions/pay-initiatives/annual-pay-award/">Annual pay award</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/pay-and-pensions/pay-initiatives/annual-pay-award/jtus-pay-claim-202425/">JTUs pay claim 2024/25</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/pay-initiatives/annual-pay-award/imperials-full-and-final-pay-offer-202425/">Imperial's full and final pay offer 2024/25</a></li> </ul> </li> <li><a href="/admin-services/human-resources/pay-and-pensions/pay-initiatives/pay-review/">Pay review</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/pay-and-pensions/pay-initiatives/pay-review/guidance-for-managers/">Guidance for managers</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/human-resources/pay-and-pensions/payroll-deadlines/">Payroll deadlines</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/salaries/">Salaries</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/pay-and-pensions/salaries/engaging-agency-workers--guidance-for-managers/">Engaging agency workers- Guidance for managers</a></li> </ul> </li> <li><a href="/admin-services/human-resources/pay-and-pensions/terms-and-conditions/">Terms and conditions</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/attraction-and-retention-at-imperial/">Attraction and retention at Imperial</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/benchmarking/" class="">Benchmarking</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/pay-and-pensions/benchmarking/professional-technical-operational-and-learning-benchmarks/" class="">Professional, technical, operational and learning benchmarks</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/benchmarking/research-job-family-benchmarks/" class="">Research job family benchmarks</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/benchmarking/teaching-fellows-benchmarks/" class="">Teaching Fellows benchmarks</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/benchmarking/national-academic-job-family-benchmarks/" class="">National Academic job family benchmarks</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/benchmarking/american-benchmarks/" class="">American benchmarks</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/benchmarking/international-academic-job-family-benchmarks/" class="">International Academic Job Family Benchmarks</a></li> </ul> </li> <li><a href="/admin-services/human-resources/pay-and-pensions/industrial-action/">Industrial action</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/pay-and-pensions/industrial-action/industrial-action-students/">Industrial action: guidance for students</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/industrial-action/industrial-action-staff/">Industrial action: guidance for staff</a></li> <li><a href="/admin-services/human-resources/pay-and-pensions/industrial-action/industrial-action-undergraduate-marking-and-assessment/">Industrial action: undergraduate marking and assessment</a></li> </ul> </li> <li><a href="/admin-services/human-resources/pay-and-pensions/ptol-framework-review/">Professional, Technical, Operational & Learning (PTO&L) Framework review</a></li> </ul> </li><li><a href="/admin-services/human-resources/leave/">Leave and absence</a> <ul class="multilevel-linkul-0"> <li><a href="/admin-services/human-resources/leave/annual-leave/">Annual leave</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/leave/annual-leave/additional-leave/">Purchasing additional annual leave</a></li> <li><a href="/admin-services/human-resources/leave/annual-leave/calculations/">Calculations for annual leave</a></li> </ul> </li> <li><a href="/admin-services/human-resources/leave/sickness-absence/">Sickness absence</a></li> <li><a href="/admin-services/human-resources/leave/university-closure-days/">University closure days</a></li> <li><a href="/admin-services/human-resources/leave/carers-leave/">Carers leave</a></li> <li><a href="/admin-services/human-resources/leave/family-leave/">Family leave</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/leave/family-leave/adoption/">Adoption leave</a></li> <li><a href="/admin-services/human-resources/leave/family-leave/fertility-treatment/">Leave for fertility treatment</a></li> <li><a href="/admin-services/human-resources/leave/family-leave/maternity/">Maternity leave</a></li> <li><a href="/admin-services/human-resources/leave/family-leave/paternity-maternity-support-leave/">Paternity and maternity support leave</a></li> <li><a href="/admin-services/human-resources/leave/family-leave/shared-parental/">Shared parental leave</a></li> <li><a href="/admin-services/human-resources/leave/family-leave/surrogacy/">Surrogacy</a></li> <li><a href="/admin-services/human-resources/leave/family-leave/keep-in-touch/">Keeping in touch days</a></li> <li><a href="/admin-services/human-resources/leave/family-leave/new-parents/">Parents and carers workshops</a></li> <li><a href="/staff/parents-network/parental-portal/">Parental portal</a></li> </ul> </li> <li><a href="/admin-services/human-resources/leave/special-leave/">Special leave</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/leave/special-leave/compassionate/">Compassionate leave</a></li> <li><a href="/admin-services/human-resources/leave/special-leave/domestic-emergency/">Domestic emergencies leave</a></li> <li><a href="/admin-services/human-resources/leave/special-leave/family-emergency/">Family emergency leave</a></li> <li><a href="/admin-services/human-resources/leave/special-leave/jury-service/">Jury service</a></li> <li><a href="/admin-services/human-resources/leave/special-leave/leave-of-absence-for-academics/">Leave of absence for academics</a></li> <li><a href="/admin-services/human-resources/leave/special-leave/public-duties/">Leave for public duties</a></li> <li><a href="/admin-services/human-resources/leave/special-leave/witness-duty/">Leave for witness duty</a></li> <li><a href="/admin-services/human-resources/leave/special-leave/parental-bereavement-leave/">Parental Bereavement Leave</a></li> <li><a href="/admin-services/human-resources/leave/special-leave/parental/">Parental leave</a></li> <li><a href="/admin-services/human-resources/leave/special-leave/academic-sabbatical/">Sabbatical leave for academic refreshment</a></li> <li><a href="/admin-services/human-resources/leave/special-leave/personal-sabbatical/">Sabbatical leave for personal refreshment</a></li> <li><a href="/admin-services/human-resources/leave/special-leave/reserve-forces/">Service in the volunteer reserve forces</a></li> <li><a href="/admin-services/human-resources/leave/special-leave/study/">Study leave</a></li> <li><a href="/admin-services/human-resources/leave/special-leave/unpaid/">Unpaid leave</a></li> </ul> </li> <li><a href="/admin-services/human-resources/leave/system-administrators/">Leave and absence system administrators </a></li> </ul> </li><li><a href="/admin-services/human-resources/support-and-advice/">Support and advice</a> <ul class="multilevel-linkul-0"> <li><a href="/admin-services/human-resources/support-and-advice/support-for-staff/">Support for staff</a></li> <li><a href="/admin-services/human-resources/support-and-advice/support-for-managers/">Support for managers</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/support-and-advice/support-for-managers/new-manager-faqs/">New manager FAQs</a></li> </ul> </li> <li><a href="/admin-services/staff-development/">Development</a></li> <li><a href="/admin-services/equality/">Equality</a></li> <li><a href="/staff/health-and-wellbeing/">Wellbeing</a></li> </ul> </li><li><a href="/admin-services/human-resources/benefits/">Benefits</a> <ul class="multilevel-linkul-0"> <li><a href="/admin-services/human-resources/benefits/saving-you-money/">Saving you money</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/benefits/saving-you-money/electric-vehicle-scheme/">Electric Vehicle Scheme</a></li> <li><a href="/admin-services/human-resources/benefits/saving-you-money/perks-at-work/">Perks at Work</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/benefits/saving-you-money/perks-at-work/perks-at-work-for-family--friends/">Perks at Work for family & friends</a></li> <li><a href="/admin-services/human-resources/benefits/saving-you-money/perks-at-work/perks-at-work-for-former-colleagues/">Perks at Work for former colleagues</a></li> </ul> </li> <li><a href="/admin-services/human-resources/benefits/saving-you-money/cycle-to-work-scheme/">Cycle to Work scheme</a></li> <li><a href="/admin-services/human-resources/benefits/saving-you-money/discounts/">Discounts</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/benefits/saving-you-money/discounts/local-discounts/">Local Discounts</a></li> <li><a href="/admin-services/human-resources/benefits/saving-you-money/discounts/online-discounts/">Online Discounts</a></li> </ul> </li> <li><a href="/admin-services/human-resources/benefits/saving-you-money/social/">Social activities</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/benefits/saving-you-money/social/walk/">Lunchtime walks</a></li> </ul> </li> <li><a href="/admin-services/human-resources/benefits/saving-you-money/discounts-for-teachers/">Discounts for teachers</a></li> <li><a href="/admin-services/human-resources/benefits/saving-you-money/overdrive/">Libby - borrow recreational audiobooks and e-books</a></li> </ul> </li> <li><a href="/admin-services/human-resources/benefits/looking-after-your-money/">Looking after your money</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/benefits/looking-after-your-money/loans/">Loans</a></li> <li><a href="/admin-services/human-resources/benefits/looking-after-your-money/childcare-support-/">Childcare Support </a></li> <li><a href="/admin-services/human-resources/benefits/looking-after-your-money/rental/">Rental deposit loan scheme</a></li> <li><a href="/admin-services/human-resources/benefits/looking-after-your-money/give-as-you-earn-gaye/">Give As You Earn (GAYE)</a></li> </ul> </li> <li><a href="/admin-services/human-resources/benefits/your-development/">Your development</a> <ul class="multilevel-linkul-1"> <li><a href="/staff/carers-network/being-a-carer-at-imperial/carers-support/">Carers' Support</a></li> <li><a href="/admin-services/human-resources/benefits/your-development/teaching-fellows-10-development-days/">Teaching Fellows 10 development days</a></li> </ul> </li> <li><a href="/admin-services/human-resources/benefits/live-well-work-well/">Live well, work well</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/benefits/live-well-work-well/mbs/">Mind, body and soul</a></li> <li><a href="/admin-services/human-resources/benefits/live-well-work-well/bupa-eduhealth/">Private health insurance (Bupa Eduhealth)</a></li> </ul> </li> <li><a href="/admin-services/human-resources/benefits/supporting-you-and-your-family/">Supporting you and your family</a> <ul class="multilevel-linkul-1"> <li><a href="/staff/carers-network/">Carers' network</a></li> <li><a href="/staff/early-years/">Early Years</a></li> <li><a href="/admin-services/human-resources/leave/family-leave/">Family leave</a></li> <li><a href="/admin-services/human-resources/leave/special-leave/">Special leave</a></li> <li><a href="/admin-services/human-resources/benefits/supporting-you-and-your-family/elsie-widdowson-fellowship-award/">Elsie Widdowson Fellowship Award</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/benefits/supporting-you-and-your-family/elsie-widdowson-fellowship-award/case/">Case studies</a></li> </ul> </li> <li><a href="/staff/parents-network/">Parents' Network</a></li> <li><a href="/admin-services/human-resources/benefits/supporting-you-and-your-family/bumps/">Parents Network informal meetings</a></li> <li><a href="/admin-services/human-resources/benefits/supporting-you-and-your-family/school-holiday-cover/" class="">School holiday cover</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/benefits/supporting-you-and-your-family/school-holiday-cover/supercamps-activity-camp/" class="">(SuperCamps) activity camp</a></li> <li><a href="/admin-services/human-resources/benefits/supporting-you-and-your-family/school-holiday-cover/eyec-playscheme/" class="">EYEC playscheme</a></li> </ul> </li> </ul> </li> <li><a href="/admin-services/human-resources/leave/">Leave</a></li> <li><a href="/admin-services/human-resources/benefits/feedback/">Your benefits feedback</a></li> <li><a href="/admin-services/human-resources/benefits/feedback/">Benefits Unlocked</a></li> </ul> </li><li><a href="/admin-services/human-resources/engagement/">Staff Engagement</a> <ul class="multilevel-linkul-0"> <li><a href="/admin-services/human-resources/engagement/staff-survey/">Staff survey</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/engagement/staff-survey/results/" class="">Results 2024</a></li> <li><a href="/admin-services/human-resources/engagement/staff-survey/confidentiality-/">Confidentiality </a></li> <li><a href="/admin-services/human-resources/engagement/staff-survey/faqs/">FAQs</a></li> <li><a href="/admin-services/human-resources/engagement/staff-survey/visual-identity/">Visual identity</a></li> <li><a href="/admin-services/human-resources/engagement/staff-survey/past-surveys/" class="">Past surveys</a></li> <li><a href="/admin-services/human-resources/engagement/staff-survey/contact-us/">Contact us</a></li> <li><a href="/admin-services/human-resources/engagement/staff-survey/engagement-champions/">Engagement Champions</a></li> </ul> </li> <li><a href="/admin-services/human-resources/engagement/support-services-social-committee/">Support services social committee</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/engagement/support-services-social-committee/events-and-activities/">Events and activities</a></li> <li><a href="/admin-services/human-resources/engagement/support-services-social-committee/committee-members/">Committee members</a></li> <li><a href="/admin-services/human-resources/engagement/support-services-social-committee/queens-tower-tour-review/">Queen's Tower tour review</a></li> <li><a href="/admin-services/human-resources/engagement/support-services-social-committee/new-starters-networking-events/">New starters networking events</a></li> </ul> </li> <li><a href="/admin-services/human-resources/engagement/thank-you-day/">Thank you day</a></li> <li><a href="/admin-services/human-resources/engagement/long-servers-events/">Long servers events</a></li> <li><a href="/admin-services/human-resources/engagement/wellbeing/">Wellbeing survey</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/engagement/wellbeing/wellbeing-survey-results/" class="">Wellbeing survey results</a></li> </ul> </li> </ul> </li><li><a href="/admin-services/equality/">Equality</a></li><li><a href="/admin-services/human-resources/about-us/">About us</a> <ul class="multilevel-linkul-0"> <li><a href="/about-the-site/accessibility/">Accessibility statement</a></li> <li><a href="/admin-services/human-resources/about-us/a-z/">A-Z</a></li> <li><a href="/admin-services/human-resources/about-us/contact-us/">Contact us</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/ask-staff-hub/">Ask the Staff Hub</a></li> <li><a href="/admin-services/human-resources/about-us/contact-us/central-hr-administration/">Central HR Administration</a></li> <li><a href="/admin-services/human-resources/about-us/contact-us/directors-office/">Director's Office</a></li> <li><a href="/admin-services/human-resources/about-us/contact-us/employee-relations-and-hr-policy/">Employee Relations and HR Policy</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/about-us/contact-us/employee-relations-and-hr-policy/report-and-support-data-2023/">Report and Support data 2023</a></li> <li><a href="/admin-services/human-resources/about-us/contact-us/employee-relations-and-hr-policy/report-and-support-data-2022/">Report and Support data 2022</a></li> <li><a href="/admin-services/human-resources/about-us/contact-us/employee-relations-and-hr-policy/employee-relations-data-2023/">Employee Relations data 2023</a></li> <li><a href="/admin-services/human-resources/about-us/contact-us/employee-relations-and-hr-policy/employee-relations-data-2022/">Employee Relations data 2022</a></li> <li><a href="/admin-services/human-resources/about-us/contact-us/employee-relations-and-hr-policy/employee-relations-training/">Employee Relations Training</a></li> </ul> </li> <li><a href="/admin-services/human-resources/about-us/contact-us/recruitment-hub/">Recruitment Hub</a></li> <li><a href="/admin-services/human-resources/about-us/contact-us/senior-appointments/">Senior Appointments</a></li> <li><a href="/admin-services/human-resources/about-us/contact-us/hr-partnering-and-reward/">HR Partnering and Reward</a></li> <li><a href="/admin-services/human-resources/about-us/contact-us/systems-and-information/">Systems and Information</a> <ul class="multilevel-linkul-2"> <li><a href="/admin-services/human-resources/about-us/contact-us/systems-and-information/insights/" class="">HR Insights</a></li> <li><a href="/admin-services/human-resources/about-us/contact-us/systems-and-information/systems/" class="">HR Systems</a></li> </ul> </li> <li><a href="/admin-services/human-resources/about-us/contact-us/staff-compliance-and-immigration/">Staff Compliance and Immigration</a></li> </ul> </li> <li><a href="/admin-services/human-resources/about-us/hr-notices-/">HR Notices </a></li> <li><a href="/admin-services/human-resources/about-us/peoplestrategy/">People Strategy 2022+</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/about-us/peoplestrategy/foreward/">Foreword</a></li> <li><a href="/admin-services/human-resources/about-us/peoplestrategy/foundations/">Foundations</a></li> <li><a href="/admin-services/human-resources/about-us/peoplestrategy/finding-and-developing-diverse-talent/">Finding and developing diverse talent</a></li> <li><a href="/admin-services/human-resources/about-us/peoplestrategy/supporting-an-inclusive-culture-and-leadership/">Supporting an inclusive culture and leadership</a></li> <li><a href="/admin-services/human-resources/about-us/peoplestrategy/building-a-resilient-workplace/">Building a resilient workplace</a></li> </ul> </li> <li><a href="/admin-services/human-resources/about-us/service-level-agreements/">Service Level Agreements</a> <ul class="multilevel-linkul-1"> <li><a href="/admin-services/human-resources/about-us/service-level-agreements/slas/">HR Staff Hub</a></li> <li><a href="/admin-services/human-resources/about-us/service-level-agreements/recruitment-hub/">Recruitment Hub</a></li> <li><a href="/admin-services/human-resources/about-us/service-level-agreements/temporary-worker-team/">Temporary Worker Team</a></li> <li><a href="/admin-services/human-resources/about-us/service-level-agreements/job-evaluation/">Job Evaluation</a></li> <li><a href="/admin-services/human-resources/about-us/service-level-agreements/staff-compliance/">Staff Compliance</a></li> </ul> </li> </ul> </li>  </ul> </nav> </div> </div> </div> </div> </header> <main id="page"> <div class="show-no-js"> <div class="container"> <p class="step-1">In this section</p> <nav class="nav-fallback"> <ul class="nav-fallback__parent"> <li> <a class="lwi" href="/admin-services/human-resources/"> Human Resources </a> </li> </ul> </nav> </div> </div> <div class="container content-template" id="content"> <nav class="page-area-heading"> <a href="/admin-services/human-resources/">Human Resources</a> </nav> <div class="page-heading lg-8 sm-12"> <div class="breadcrumbs"> <ul> <li><a href="/">Imperial Home</a></li> <li><a href="/admin-services/">Administration and support services</a></li><li><a href="/admin-services/human-resources/">Human Resources</a></li><li><a href="/admin-services/human-resources/recruitment-and-promotions/">Recruitment and Promotions</a></li><li><a href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/">Job families and grades</a></li><li><a href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/professional/">Professional services</a></li> </ul> </div> <h1>Professional services</h1> </div> <div class="row row--space-between flow-opposite top" id=""> <aside class="col lg-3 md-4 sm-12"> <div class="section-sidebar section-sidebar--consistent"> <div class="section-sidebar__parent"> <a class="lwi" href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/"><svg role="img" aria-hidden="true" focusable="false" class="icon icon--m"><use xlink:href="/assets/website/images/svg/icons.svg#arrow-left"></use></svg>Job families and grades</a></div> <div class="section-sidebar__content" id="section-sidebar-content"> <ul class="section-sidebar__list flow-xs"> <li><a href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/academic/">Academic</a></li><li><a href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/academic-and-research/">Research</a></li><li><a href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/learning-and-teaching/">Learning and Teaching</a></li><li><a href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/operational/">Operational services</a></li><li><span class="currentbranch0"><a href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/professional/">Professional services</a></span></li><li><a href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/technical/">Technical services</a></li><li><a href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/teaching-and-research-working-group/">Working Group to review the Learning and Teaching and Research Terms and Conditions and the use of Fixed Term Contracts</a></li><li><a href="/admin-services/human-resources/recruitment-and-promotions/job-families-and-grades/working-group-to-review-academic-titles-and-progression-at-imperial/" class="">Working Group to review Academic Titles and Progression at Imperial</a></li></ul> </div> </div> </aside> <div class="col lg-8 sm-12" role="main" id="primary-content">  <div class="module flow-m"> <div class="row wysiwyg"> <p>Roles in this family are engaged in the provision of professional and administrative support services to College staff and students and sometimes to the wider public. The work might involve administrative support, developing and implementing policy, specialist services or project management. Contacts with internal and external customers, and with external suppliers, are a common feature. All roles require an understanding of the College’s systems and processes. The higher levels often combine professional qualifications, managerial experience and a substantial impact on the running and resources of the College.</p> </div> <div class="flexible "> <div class="heading sr-only"> <h2 class="title">Prof link boxes</h2> </div> <div class="row equal-height-columns">  <div class="flexible__item"> <div class="link-list equal-height"> <h3 class="title">Helpful resources</h3> <ul class="link-list"> <li> Job level review </li> <li> <a href="/admin-services/human-resources/pay-and-pensions/salaries/"> Salary scales </a> </li> <li> <a href="/admin-services/human-resources/procedures/"> Polices and procedures </a> </li> </ul> </div> </div>   <div class="flexible__item"> <div class="media-item full light-primary equal-height"> <div class="content"> <h3 class="title">Recruiting?</h3> <p>There's a lot that goes into hiring a new staff member. See what you need to do.</p> <p> <span class="link primary">More information</span> </p> </div> </div> </div>   <div class="flexible__item"> <div class="media-item full primary reverse equal-height"> <a href="mailto:recruitmenthub@imperial.ac.uk" target="_blank"> <div class="content"> <h3 class="title">Contact us</h3> <p>Need help or guidance on the professional job family?</p> <p> <span class="link primary">Get in touch with the team</span> </p> </div> </a> </div> </div>  </div> </div>   <div class="heading"> <h2 class="title fake-h3 not-sr-only"> Professional services job family levels and guidance </h2> </div> <div class="a11y-accordion-tabs wysiwyg"> <div class="accordion-tabs js-tabs" data-tabs-allowed="false" data-start-collapsed="true"> <ul role="tablist" class="tabs-tab-list"> <li role="presentation"> <a href="#tabpanel_754882" role="tab" id="tab_754882" aria-controls="tabpanel_754882" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Level 7 </a> </li><li role="presentation"> <a href="#tabpanel_754883" role="tab" id="tab_754883" aria-controls="tabpanel_754883" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Level 6 </a> </li><li role="presentation"> <a href="#tabpanel_754884" role="tab" id="tab_754884" aria-controls="tabpanel_754884" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Level 5 </a> </li><li role="presentation"> <a href="#tabpanel_754885" role="tab" id="tab_754885" aria-controls="tabpanel_754885" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Level 4 </a> </li><li role="presentation"> <a href="#tabpanel_754886" role="tab" id="tab_754886" aria-controls="tabpanel_754886" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Level 3 </a> </li><li role="presentation"> <a href="#tabpanel_754887" role="tab" id="tab_754887" aria-controls="tabpanel_754887" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Level 2 </a> </li><li role="presentation"> <a href="#tabpanel_754942" role="tab" id="tab_754942" aria-controls="tabpanel_754942" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Level 1 </a> </li> </ul> <section id='tabpanel_754882' role='tabpanel' aria-labelledby='tab_754882' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_754882' tabindex='0'> Level 7 <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <div class="item active"> <div class="item-content"> <h5>Summary</h5> <p>Roles at this level are held by the most senior staff, typically leading and directing a team of managers and/or highly qualified professionals across a major area of activity that is of strategic importance to the College. They are responsible for developing and delivering the strategic plans for their area, securing and deploying the resources necessary to meet the current and future needs of the College. They manage performance and are accountable for ensuring that the College meets both internal and external requirements. Individuals initiate, and through appropriate consultations and negotiations, establish policy changes to tackle major issues and situations, advising the College’s senior management team as appropriate. Through their interactions with senior colleagues, they have a substantial impact on College direction and strategic objectives.</p> <hr /> <h5>Representative work activities</h5> <h6><em>Analysis & Reporting</em></h6> <ul> <li>Review performance over time in the area of responsibility and compare it to best practice elsewhere, identifying areas of improvement in structure, practices, policies and technology, reporting where appropriate</li> </ul> <h6><em>Customer Service</em></h6> <ul> <li>Ensure services now and in future are shaped to meet customer needs</li> <li>Ensure quality processes are in place for the College</li> </ul> <h6><em>Planning & Organising</em></h6> <ul> <li>Lead development of strategies and plans, which support and take forward the College strategy</li> <li>Lead major projects and initiatives which have significant resources and/or strategic impact</li> </ul> <h6><em>Finance/Resource Management</em></h6> <ul> <li>Develop, deliver and control finances, meeting approved targets within budget</li> <li>Take responsibility for management of significant financial resources</li> <li>Promote improvements in value for money</li> </ul> <h6><em>Liaison</em></h6> <ul> <li>Interact with senior colleagues from all areas of the College, with internal and external committees and other external bodies, providing high-level input</li> <li>Represent the College externally in sector groups and in negotiations</li> </ul> <h6><em>Management</em></h6> <ul> <li>Lead, manage and motivate staff in a major functional area or service grouping, developing them and raising their performance</li> </ul> <h6><em>Continuous Improvement</em></h6> <ul> <li>Ensure a continuous review of quality and of external benchmarks to promote the best possible service</li> </ul> <h5>Knowledge, skills & experience</h5> <ul> <li>Professionally qualified/relevant degree, plus substantial relevant managerial experience or in-depth experience in a specialist area <strong>OR</strong></li> <li><span>Extensive relevant experience demonstrating professional development through involvement in a series of progressively more demanding, influential and broad work/roles</span></li> </ul> <h6><em>To Include:</em></h6> <ul> <li>Breadth of vision gained from extensive relevant experience in field of expertise</li> <li>Proven record of developing innovative solutions and practical implementations for strategic change</li> <li>Proven record of managing and controlling substantial budget/resources/funding and an understanding of financial management procedures</li> <li>Highly developed knowledge of the principles, theory and practice of the area of responsibility and an awareness of broader developments relevant to the College</li> <li>Aware of likely effect of change in economic, social and governmental and technological environment</li> <li>Well developed knowledge of systems/services for own area and across functions and how they relate to national and international developments</li> <li>Understanding of regulations and procedures and the implications for other staff of non-compliance</li> <li>Awareness and understanding of the activities, objectives and strategic direction of the College, both current and future, in a global context</li> <li>Strong interpersonal skills including ability to negotiate, motivate, influence and build relationships</li> </ul> <h5>Performance criteria</h5> <h6 style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-family: firasans, 'Helvetica Neue', Arial, sans-serif;"><em style="font-size: 15px;">Evidence of:</em></h6> <ul> <li>Delivery of targets/objectives to agreed specification, time, cost and quality standards</li> <li>Quality of planning and link to strategy</li> <li>Quality and timeliness of advice and recommendations</li> <li>Proposals for policy and procedure which meet both internal and external requirements</li> <li>Effective utilisation of finance and resources</li> <li>Quality of communication to stakeholders</li> <li>Effectiveness, e.g. from feedback</li> <li>Generation of new ideas and approaches</li> <li>Quality of innovative contribution</li> </ul> <h6><em>Where relevant</em></h6> <ul> <li>Performance of team(s) against objectives</li> <li>Development of team(s) to meet individual and College requirements</li> <li>Good image/external view of team</li> <li>Good team/College morale</li> <li>Institutional prestige</li> </ul> </div> </div> </div> </section><section id='tabpanel_754883' role='tabpanel' aria-labelledby='tab_754883' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_754883' tabindex='0'> Level 6 <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <h5>Summary</h5> <p>Roles at this level are held by professional specialists with high-level expertise, exercising within their particular functional area a substantial degree of independent professional responsibility and discretion, working to broad parameters and policy guidance. Work includes significant professional expertise and/or experience to develop and implement revised or new administrative/technical/professional policies and processes. Individuals will typically be managers of functional areas or senior individual contributors tackling planning and operations over a timescale of a year or years. They are expected to set quality and professional standards and manage service delivery, and have significant influence upon the structure and development of their area of activity. The work includes developing and implementing operational plans and contributing to the longer-term plans for the area to fit with broader functional and College strategy.</p> <hr /> <h5><span>Representative work activities</span></h5> <h6><em>Analysis & Reporting</em></h6> <ul> <li>Identify trends, strengths, weaknesses, opportunities and threats in specialist area(s) of responsibility that may have an impact on the College/faculty/division/department/work unit, to enable appropriate and timely action to be administered, reporting when appropriate</li> </ul> <h6> <em>Customer Service</em></h6> <ul> <li>Apply broad and/or deep knowledge and experience of work area or field of expertise to provide advice/guidance/specialist resources to others or to address significant problems or unresolved issues, some of which will be multi-disciplinary in nature</li> <li>Anticipate customer needs/requests, identifying opportunities and facilitating change management</li> <li>Evaluate existing service provision, keeping abreast of feedback and broader developments in the external market place, to ensure appropriate developments and innovative solutions are proposed that consistently enhance and maximise service quality, efficiency and continuity</li> <li>Answerable for the service delivery of area of responsibility in respect of compliance with current and future faculty/divisional/departmental/work unit objectives, service level agreements, regulations and national codes of practice</li> </ul> <h6><em>Planning & Organising</em></h6> <ul> <li>Shape strategic direction of own area of responsibility, planning and organising activities of others over many months, considering the implications now and in the longer term, to support faculty/divisional/departmental/work unit objectives</li> <li>Participate in the annual faculty/divisional/departmental/work unit operational planning process, to support the faculty/divisional/departmental/work unit strategic direction</li> <li>Oversee a number of projects, to ensure each project is managed and delivered to specification, time and budget</li> </ul> <h6><em>Finance/Resource Management</em></h6> <ul> <li>Utilise/manage allocated budget/resources effectively and flexibly and control all related expenditure to ensure delivery of targets/objectives within budget</li> <li>Contribute to planning and budgetary statements and delivery of service resources within budgetary constraints</li> </ul> <h6><em>Liaison</em></h6> <ul> <li>Interact at senior levels within the College. Network with fellow professionals in the wider community and represent and promote own work area/activity on internal and external platforms</li> <li>Liaise with service users to establish service requirements and priorities</li> </ul> <h6><em>Management</em></h6> <ul> <li>Manage a group of administrative/specialist/professional staff across a function, or as a significant part of a wider function, to ensure all relevant annual targets and goals are delivered within any allocated budgetary/resource constraints</li> <li>Develop/improve the capability of staff within work area, motivating and mentoring them to better meet the current and future requirements of the faculty/division/department/work unit</li> <li>Provide expert advice and guidance to other professionals and encourage them to achieve College faculty/divisional/departmental/work unit objectives</li> </ul> <h6><em>Continuous Improvement</em></h6> <ul> <li>Propose and implement changes to work processes and develop and define proposals for changes in and the formulation of College/faculty/divisional/departmental/work unit policy, to consistently improve quality and effectiveness of service provided and take account of legislative changes</li> <li>Keep up to date with developments in own field and with College developments</li> </ul> <h5>Knowledge, skills & experience</h5> <ul> <li>Professionally qualified/relevant degree, plus substantial relevant managerial experience or in-depth experience in a specialist area <strong>OR</strong></li> <li><span>Extensive relevant experience demonstrating professional development through involvement in a series of progressively more demanding and influential work/roles</span></li> </ul> <h6><em>To Include:</em></h6> <ul> <li>Experience of managing and developing:<br /> <ul> <li>A significant team or number of teams <strong>OR</strong></li> <li>A significant project or number of projects</li> </ul> </li> <li>Experience of working with and influencing senior management</li> <li>Experience of managing and controlling budgets/resources/funding and an understanding of financial management procedures</li> <li>Experience of developing innovative solutions and contributing to strategic planning</li> <li>Highly developed knowledge of the principles and theory of field of work, and practice therein, as well as an awareness of broader developments relevant to own area</li> <li>Well developed knowledge of systems/services for own area and across functions and how they relate to each other</li> <li>Well developed understanding of relevant regulations and procedures and the implications for other staff of non-compliance</li> <li>Strong interpersonal skills including ability to negotiate, motivate, influence and build relationships</li> </ul> <h5>Performance criteria</h5> <h6><em>Evidence of:</em></h6> <ul> <li>Delivery of targets/objectives to agreed specification, time, cost and quality standards</li> <li>Quality of planning and link to strategy</li> <li>Quality and timeliness of advice and recommendations</li> <li>Proposals for policy and procedures which meet both internal and external requirements</li> <li>Effective utilisation of finances and resources</li> <li>Quality of communication to stakeholders</li> <li>Effectiveness, e.g. from feedback</li> <li>Generation of new ideas and approaches</li> <li>Quality of innovative contribution</li> </ul> <h6><em>Where relevant</em></h6> <ul> <li>Performance of team(s) against objectives</li> <li>Development of team(s) to meet individual and College requirements</li> <li>Good image/external view of team</li> </ul> </div> </section><section id='tabpanel_754884' role='tabpanel' aria-labelledby='tab_754884' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_754884' tabindex='0'> Level 5 <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <h5>Summary</h5> <p>Roles at this level are held by experienced professionals responsible for providing proven specialist/technical expertise, and/or managing a diverse team and/or resources. Work often involves interpreting or assessing customer needs, identifying trends, generating original ideas and testing innovative solutions where these are not obvious. Individuals are typically accountable for the quality and professionalism of service delivery and are permitted discretion provided that activities are consistent with operational policies and precedents. There will be a requirement to plan and organise individual and/or team activity to integrate and co-ordinate work across different parts of the College/faculty/division/department.</p> <hr /> <h5><span>Representative work activities</span></h5> <h6><em>Analysis & Reporting</em></h6> <ul> <li>Advise on the analysis and interpretation of data, identify trends and test solutions, source additional related information where appropriate, and report on progress, to support the resolution of issues/problems</li> <li>Ensure appropriate records are managed, monitored and maintained</li> </ul> <h6><em>Customer Service</em></h6> <ul> <li>Apply appropriate expertise and use judgement to make decisions where solutions are not obvious, to deliver professional services to meet the customer requirements</li> <li>Generate original ideas and innovative solutions through the provision of specialist know-how and advice as appropriate</li> <li>Identify additional service requirements or service shortfalls and co-ordinate and/or design the delivery of innovative solutions to maximise service quality, efficiency and continuity</li> <li>Ensure professional and quality service standards are maintained and applied within own area of activity</li> </ul> <h6><em>Planning & Organising</em></h6> <ul> <li>Plan and organise individual or team activity with an appreciation of longer term issues, ensuring plans complement and feed into the broader annual faculty/divisional/departmental/work unit operational plans</li> <li>Project manage activities to facilitate major service/operational changes in their area of activity</li> </ul> <h6><em>Finance/Resource Management</em></h6> <ul> <li>Contribute to resource and budget planning within own area</li> <li>Manage resources/budgets within allocated project/area, regularly reviewing these to ensure that maximum value is delivered</li> <li>Identify additional resource requirements or resource shortfalls</li> <li>Co-ordinate and/or design the delivery of innovative solutions to maximise service quality, efficiency and continuity</li> </ul> <h6><em>Liaison</em></h6> <ul> <li>Represent and/or promote the section/service at both internal and external meetings/events to ensure that faculty/divisional/departmental/work unit issues are appropriately represented and acted upon</li> <li>Contact with other areas of the College to develop new/improved processes and supporting systems</li> </ul> <h6><em>Management</em></h6> <ul> <li>Manage a diverse group of staff to ensure the successful delivery of an administrative/professional/technological service</li> <li>Act as a mentor/coach to colleagues to support their professional development <strong>OR</strong></li> <li>Manage own time and workload on weekly and monthly basis to support the achievement of faculty/divisional/departmental/work unit objectives</li> <li>May be considered as the “specialist” in a specific area gained through a detailed understanding of the theory, practice and/or principles underpinning their particular field of work</li> </ul> <h6><em>Continuous Improvement</em></h6> <ul> <li>Revise or develop procedures and policy for approval and contribute to their successful implementation in order to deliver appropriate benefits and ensure external (e.g. regulatory or national codes of practice) requirements are met</li> <li>Improve specialist/technical/professional/vocational capability and expertise through appropriate development and/or professional activity</li> </ul> <h5>Knowledge, skills & experience</h5> <ul> <li>Professionally qualified/relevant degree, plus significant hands-on experience in a similar or related role(s) <strong>OR</strong></li> <li><span>Substantial relevant experience demonstrating development through involvement in a series of progressively demanding work/roles</span></li> </ul> <h6><em>To Include:</em></h6> <ul> <li>Experience of managing the activities of self and/or others</li> <li>Project and/or people management skills</li> <li>Authoritative knowledge of the work practices, processes and procedures relevant to the role, as well as broader sector/commercial awareness</li> <li>Detailed knowledge and understanding of systems/services in own area and their varied applications</li> <li>Understanding of relevant regulations and national codes of practice and the implications of non-compliance</li> <li>Awareness of the current and future activities of the College/faculty/division/department/ school/work unit</li> <li>Working knowledge of the work of others inside and outside the College relevant to own field of work</li> <li>Utilising a network of contacts relevant to the work unit</li> <li>Proven analytical and problem solving capability</li> <li>Proven communication and interpersonal skills</li> </ul> <h6><em>Where relevant</em></h6> <ul> <li>Managerial skills - coaching, motivation, managing performance</li> <li>Experience of managing budgets</li> </ul> <h5>Performance criteria</h5> <h6><em>Evidence of:</em></h6> <ul> <li>Completion of work to agreed specification, time, cost and quality standards</li> <li>Compliance with procedures, regulations and national codes of practice for self and others</li> <li>Generation of new ideas and suggestions for change</li> <li>Effective transfer of skills and knowledge to colleagues and customers</li> </ul> <h6><em>Where relevant</em></h6> <ul> <li>Performance of team against objectives</li> <li>An appropriately skilled, managed and resourced team</li> <li>Completion of work of area of responsibility within deadlines and to agreed standards</li> <li>Good team morale</li> <li>Control of budget in line with College Financial Regulations</li> </ul> </div> </section><section id='tabpanel_754885' role='tabpanel' aria-labelledby='tab_754885' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_754885' tabindex='0'> Level 4 <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <h5>Summary</h5> <p>Roles at this level provide professional advice and/or support, directly or indirectly, to faculty/division/department/work unit based upon a full understanding of a technical, professional or specialised field. They plan and ensure progress within established procedures and clearly defined College policy. They are expected to identify gaps in information, and conduct analyses to solve/resolve problems and issues with short-term consequences. They put forward recommendations on managing more complex situations. Individuals are responsible for planning and organising their own work or that of a team of colleagues, who may be involved in different types of work. There is a need for liaison and the co-ordination of activities across a number of subsections of the College/faculty/division/department. The work involves encountering changing priorities and differing situations.</p> <hr /> <h5><span>Representative work activities</span></h5> <h6><em>Analysis & Reporting</em></h6> <ul> <li>Assess or conduct analysis, presenting results and putting forward recommendations through the provision of briefings, presentations or written reports, to facilitate the interpretation of specific issues/problems and support decision making</li> <li>Identify gaps or shortfalls in information and source additional related information</li> <li>Monitor and maintain records/reports to meet both internal and external requirements</li> </ul> <h6><em>Customer Service</em></h6> <ul> <li>Provide specialist/professional advice and recommendations within specific parameters/professional guidelines to support informed decision making</li> <li>Design and/or deliver a variety of service support mechanisms (e.g. training/promotional materials, system modifications) to maximise service quality, efficiency and continuity</li> <li>Deliver own work/ the work of a team to meet quality service standards</li> </ul> <h6><em>Planning & Organising</em></h6> <ul> <li>Develop and determine appropriate team or individual workflow and activity scheduling in order to meet targets and/or turnaround times</li> <li>Lead assigned faculty/divisional/departmental/work unit project teams/projects, usually of a short-term nature, or contribute to larger College-wide projects as part of a project team, to support the achievement of project objectives</li> </ul> <h6> <em>Finance/Resource Management</em></h6> <ul> <li>Delegated responsibility, where appropriate, for a budget(s)</li> <li>Provide input into the resource planning process to ensure that the appropriate level of resources are available</li> <li>Ensure that resources are appropriately and efficiently managed</li> </ul> <h5>Liaison</h5> <p>Attend internal or external meetings to ensure that faculty/divisional/departmental/work unit issues are appropriately represented and reported</p> <h5>Management</h5> <ul> <li>Manage/supervise a team operating within a well-defined discipline, and be responsible for the performance management and development of team members to ensure that individual contributions are maximised <strong>OR</strong></li> <li>Operate as an individual responsible for the organisation and delivery of specialised work, to meet faculty/divisional/departmental/work unit objectives</li> </ul> <h6><em>Continuous Improvement</em></h6> <ul> <li>Identify and make recommendations (e.g. in policies and procedures) to contribute to the operational improvement of the faculty/division/department/work unit</li> <li>Improve specialist/technical/professional/vocational capability and expertise through appropriate development and/or professional activity</li> </ul> <h5>Knowledge, skills & experience</h5> <ul> <li>Degree qualified in relevant subject/relevant formal training, plus experience in a similar or related role(s) <strong>OR</strong></li> <li><span>Significant relevant experience, demonstrating development through involvement in a series of progressively more demanding work/roles</span></li> </ul> <h6><em>To Include:</em></h6> <ul> <li>Knowledge and understanding of the work practices, processes and procedures relevant to the role, which may include broader sector/commercial awareness</li> <li>Detailed operational knowledge of systems relevant to own field of work and/or detailed knowledge of own service area and products/services available</li> <li>Clear understanding of the regulations and codes of practice set for the conduct and output of the role</li> <li>Experience of planning and progressing work activities within general guidelines, using initiative and judgement</li> <li>Working knowledge of the work and activities of other areas of the College relevant to faculty/division/department/work unit</li> <li>Utilising a network of contacts relevant to the work unit</li> <li>Effective analytical and problem solving capability</li> <li>Effective communication and interpersonal skills</li> </ul> <h6><em>Where relevant</em></h6> <ul> <li>Effective management/supervisory skills – coaching, motivation, managing performance</li> <li>Ability to manage budgets</li> </ul> <h5>Performance criteria</h5> <h6><em>Evidence of:</em></h6> <ul> <li>Timeliness, accuracy and comprehensiveness of advice</li> <li>Completion of work to agreed time and quality standards</li> <li>Accuracy/attention to detail</li> <li>Effective transfer of skills to others</li> <li>Compliance with regulations and codes of practice for self and others</li> <li>Receptiveness to new ideas and approaches</li> </ul> <h6><em>Where relevant</em></h6> <ul> <li>An appropriately skilled, developed and performance managed team</li> <li>Completion of work of area of responsibility within deadlines and to agreed standards</li> <li>Good team morale</li> </ul> </div> </section><section id='tabpanel_754886' role='tabpanel' aria-labelledby='tab_754886' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_754886' tabindex='0'> Level 3 <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <h5>Summary</h5> <p>Roles at this level require detailed understanding of methods, systems, and procedures gained through significant practical experience and/or through formal training. The work requires the exercise of initiative and judgement on how to address and resolve problems with minimal guidance and instructions from senior colleagues. There is discretion to determine short term priorities and, if applicable, priorities of a team of people involved in the same type of work. Contributions include proposing and implementing improvements to current working methods.</p> <hr /> <h5>Representative work activities</h5> <h6><em>Analysis, Reporting & Documentation</em></h6> <ul> <li>Research, collate, organise and edit material for inclusion in reports/documents</li> <li>Perform detailed and/or complex manipulation and analysis of data, highlighting and prioritising any issues for further investigation and preparing reports to support decision making</li> <li>Circulate information/findings appropriately to ensure awareness of key issues</li> </ul> <h6><em>Customer Service</em></h6> <ul> <li>Resolve issues/problems/queries independently and provide advice on routine matters to ensure that efficient, day-to-day customer service is delivered</li> <li>Recommend alternative sources of information/courses of action where appropriate, exercising judgement in referring issues/problems to supervisor/manager</li> <li>Deliver a range of specialist service support tasks and advise and assist customers on specific aspects within own section of work where appropriate, to maximize service quality, efficiency and continuity</li> <li>Contribute to and monitor service objectives and standards within own area of work to maximise service quality and efficiency</li> </ul> <h6><em>Finance/Resource Management</em></h6> <ul> <li>Provide input into the resource planning process where required</li> <li>Deploy assigned resources towards defined objectives and within defined limits/devolved budget responsibility, to ensure operational and cost efficiency</li> </ul> <h6><em>Liaison</em></h6> <ul> <li>Liaison, communication and relationship building within the College as well as with outside bodies, to support/represent faculty/division/department/work unit activities</li> <li>Attend meetings as requested by manager, to support/represent faculty/division/department/work unit activities</li> </ul> <h6><em>Management</em></h6> <ul> <li>Supervise staff, allocating and prioritising their work and monitoring individual progress and performance in line with this, to contribute to the achievement of College objectives <strong>OR</strong></li> <li><span>Operate as an individual, organising and planning own work activities, to contribute to the achievement of faculty/division/department/work unit objectives and maintain and improve efficiency</span></li> <li><span>May be recognised as the main point of contact for a particular process, system or procedure</span></li> </ul> <h6><br /><em>Continuous Improvement</em></h6> <ul> <li>Maintain and improve operational efficiency and quality of service of own area through improvements in procedure and process</li> <li>Keep skills up to date and develop depth or breadth of knowledge in a particular area through learning from more senior/experienced colleagues, appropriate training and exposure to a range of activities and/or professional qualifications</li> </ul> <h5>Knowledge, skills & experience</h5> <ul> <li>Appropriate/relevant academic and vocational qualifications with experience in a relevant role <strong>OR</strong></li> <li>Broad experience, acquired through a combination of job-related training and considerable on-the-job experience, demonstrating development through involvement in a series of progressively more demanding relevant work/roles</li> </ul> <h6><em>To Include:</em></h6> <ul> <li>Experience of working with relevant specialised equipment, software or procedures</li> <li>Experience of working/responding independently and dealing with unforeseen problems and circumstances</li> <li>Thorough knowledge of the work practices, processes and procedures relevant to the role</li> <li>Provision to customers of first-line advice and guidance, typically of a more technical/specialised nature</li> <li>Clear understanding of the standards and regulations set for the conduct and output for the role</li> <li>Working knowledge of the activities of other areas of the College relevant to faculty/division/department/work unit</li> <li>Effective written and verbal communication skills</li> <li>Understanding of relevant policy and legislation</li> </ul> <h5>Performance criteria</h5> <h6><em>Evidence of:</em></h6> <ul> <li>Quality, appropriateness and timeliness of advice in response to enquiries from customers</li> <li>Completion of work to agreed time and quality standards</li> <li>Proactive/resourcefulness</li> <li>Accuracy/attention to detail</li> <li>An ability to organise own and other’s activities to meet objectives</li> <li>Quality of customer service, e.g. from feedback</li> <li>Receptiveness to new ideas and approaches</li> </ul> <h6><em>Where relevant</em></h6> <ul> <li>Appropriate delegation and effective performance monitoring skills</li> <li>Good team morale</li> </ul> </div> </section><section id='tabpanel_754887' role='tabpanel' aria-labelledby='tab_754887' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_754887' tabindex='0'> Level 2 <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <h5>Summary</h5> <p>Roles at this level work within established processes and procedures, with minimum day to day supervision but clear guidance, to provide a range of support services to an agreed quality standard or specification. The role requires a working knowledge of the system/process/operating environment, and may have specific responsibility for a clearly defined section or sub-section of work. It involves dealing with less routine queries/issues/circumstances, referring conflicts or more complex situations to a manager/supervisor. Independence and initiative in the arrangement of immediate work priorities will be required to react to changing priorities.</p> <hr /> <h5>Representative work activities</h5> <h6><em>Analysis, Reporting & Documentation</em></h6> <ul> <li>Create documents/presentations from a clear brief supplied by others, to support operational activities</li> <li>Prepare documentation that may require the use of a range of computer-based procedures and software packages, to support the accurate and appropriate presentation of materials</li> <li>Perform straightforward analysis of data or calculations, presenting findings/results accurately and appropriately to support effective reporting of information</li> </ul> <h6><em>Customer Service</em></h6> <ul> <li>Receive and respond to enquiries from/to customers, including more complex queries, judging when to pass them on to or involve others, to provide a courteous and effective service</li> <li>Recognise/understand impact of incidents arising and raise issues of concern where necessary to ensure appropriate resolution of customer enquiries/issues</li> <li>Deliver a range of administrative and/or customer services in support of existing systems or processes to an agreed quality standard or specification</li> </ul> <h6><em>Planning & Organising</em></h6> <ul> <li>Arrange and/or support internal and external activities/events, collating and recording relevant information/documentation as requested, to ensure activities/events are administered efficiently</li> <li>Plan and prioritise own work activities, and where necessary balance these with new requirements of the team</li> </ul> <h6><em>Finance/Resource Management</em></h6> <ul> <li>Monitor and take responsibility for small-scale resources/cash, following established procedures to ensure adequate resources are available to meet work requirements</li> </ul> <h6><em>Liaison</em></h6> <ul> <li>Develop a network of contacts throughout own area, knowing who key individuals are</li> <li>Communicate and liaise with service users and/or external contacts usually through established routine connections (e.g. regular suppliers/contractors) as own section of work requires</li> </ul> <h6><em>Management</em></h6> <ul> <li>Provide guidance and support to junior colleagues through on the job training/coaching in own area to maintain operational effectiveness</li> <li>Assign tasks to others where necessary and be responsible for making sure they are completed correctly and to schedule, to ensure faculty/division/department/work unit service quality standards are maintained <strong>OR</strong></li> <li>Organise and prioritise own work activities within established routines or procedures and subject to minimal supervision, to support the achievement of faculty/division/department/work unit objectives</li> </ul> <h6><em>Continuous Improvement</em></h6> <ul> <li>Relay customer feedback and comments and contribute to proposals for improvements to current working methods</li> <li>Keep skills up-to-date and develop abilities and competence through learning from more senior/experienced colleagues, appropriate training and/or exposure to a range of activities</li> </ul> <h5>Knowledge, skills & experience</h5> <ul> <li>Either appropriate, relevant academic/vocational qualifications plus some work experience in a relevant role or the equivalent in experience</li> <li>Experience of assessing and responding to non-routine work/situations</li> <li>Working knowledge of relevant systems, equipment, processes and procedures</li> <li>Understanding of the standards set for the conduct and output of the role</li> <li>Written and oral communication skills</li> <li>Familiarity with the work of the faculty/division/department/work unit, and of the College</li> <li>Understanding of relevant policy and legislation</li> <li>Analysis of data and problems</li> </ul> <h5>Performance criteria</h5> <h6><em>Evidence of:</em></h6> <ul> <li>Competence with relevant systems, equipment, processes and procedures</li> <li>An ability to plan and organise work activities/tasks</li> <li>Quality of customer service, e.g. from feedback</li> <li>Accuracy/attention to detail</li> <li>Initiative/resourcefulness</li> <li>A positive attitude to work</li> </ul> </div> </section><section id='tabpanel_754942' role='tabpanel' aria-labelledby='tab_754942' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_754942' tabindex='0'> Level 1 <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <h5>Summary</h5> <p>Roles at this level are engaged in prescribed, reactive work, performing straightforward tasks within established routines and procedures and under regular or direct supervision. They involve responding to routine queries issues/circumstances, and referring any unusual or non-routine situations to others. The work is typically to short deadlines, providing courteous and effective service to others.</p> <hr /> <h5>Representative work activities</h5> <h6><em>Analysis, Reporting & Documentation</em></h6> <ul> <li>Reproduce and provide customary and clearly defined documents/presentations typically using standard formats or templates to support operational activities</li> <li>Carry out routine, limited choice, record keeping, filing and data entry and update simple databases, to ensure accurate records are maintained</li> <li>Run routine reports to support faculty/division/department/work unit information procedures</li> </ul> <h6><em>Customer Service</em></h6> <ul> <li>Receive and respond to everyday enquiries from/to customers, referring requests outside their knowledge base to the appropriate person/area, to provide a timely and effective service to others in the provision of standard information</li> <li>Provide simple administrative and/or support activities, to contribute to the effective operation of an office or work unit</li> </ul> <h6><em>Planning & Organising</em></h6> <ul> <li>As directed make arrangements and bookings and be involved in the provision of materials to assist in the effective organisation of internal and external activities</li> <li>Arrange daily allocated tasks within a routine to ensure work is completed to time and appropriate standard</li> </ul> <h6><em>Finance/Resource Management</em></h6> <ul> <li>Within prescribed limits follow set procedures to ensure adequate supplies/resources are available to meet work requirements</li> </ul> <h6><em>Liaison</em></h6> <ul> <li>Receive visitors and provide/request information from internal and external contacts in a courteous and correct manner, to promote a positive image of their faculty/division/department/work unit to others.</li> </ul> <h6><em>Continuous Improvement</em></h6> <ul> <li>Suggest improvements to current working methods</li> <li>Work with manager and /or more experienced colleagues to develop abilities and competence through learning and/or exposure to a range of activities</li> </ul> <h5>Knowledge, skills & experience</h5> <ul> <li>Skills gained through work experience. May include short courses and other formal training</li> <li>Working knowledge of relevant systems, equipment, processes and procedures</li> <li>Numeracy and literacy</li> <li>Ability to follow instructions accurately</li> <li>Ability to convey information, written and oral, to colleagues and customers</li> <li>Awareness of the purposes of the College</li> </ul> <h5>Performance criteria</h5> <h6><em>Evidence of:</em></h6> <ul> <li>Working to given deadlines and to set standards</li> <li>An ability to exchange information in a courteous and effective manner</li> <li>A flexible approach to duties</li> <li>A positive attitude to work</li> <li>Accuracy and reliability</li> <li>Quality of customer service, e.g. from feedback</li> <li>Willingness to learn</li> </ul> </div> </section> </div> </div>  </div> <section class="supplementary-content row"> <div class="supplementary-content__sizer col"></div> </section>  </div> </div> </div> </main> <footer class="footer" role="contentinfo"> <section class="footer__main"> <h2 class="sr-only">Useful Links</h2> <div class="container"> <div class="row row--gap-on-collapse"> <nav class="col lg-3 sm-12"> <div class="flow-s"> <h3 class="step--1">Popular links</h3> <ul> <li><a href="/admin-services/ict/self-service/digital-education-services/digital-education-platforms/blackboard/">Blackboard</a></li> <li><a href="/admin-services/ict/contact-ict-service-desk/">Contact the Service Desk</a></li> <li><a href="/jobs/">Jobs</a></li> <li><a href="/admin-services/library/">Library services</a></li> <li><a href="https://email.imperial.ac.uk" target="_blank" rel="noopener">Outlook email online</a></li> </ul> </div> </nav> <nav class="col lg-3 sm-12"> <div class="flow-s"> <h3 class="step--1">Faculties</h3> <ul> <li><a href="/engineering/">Engineering</a></li> <li><a href="/medicine/">Medicine</a></li> <li><a href="/natural-sciences/">Natural Sciences</a></li> <li><a href="https://www.imperial.ac.uk/business-school/" target="_blank" rel="noopener">Imperial College Business School</a></li> </ul> </div> </nav> <nav class="col lg-3 sm-12"> <div class="flow-s"> <h3 class="step--1">Directories</h3> <ul> <li><a href="/admin-services/">Admin and support services </a></li> <li><a href="/multidisciplinary-research/">Networks and Centres </a></li> <li><a href="/a-z-research/">Research groups </a></li> <li><a href="https://profiles.imperial.ac.uk/" target="_blank" rel="noopener">Search all staff</a></li> </ul> </div> </nav> <nav class="col lg-3 sm-12"> <div class="flow-s"> <h3 class="step--1">Partners</h3> <ul> <li><a href="https://ahsc.org.uk/" target="_blank" rel="noopener">Imperial College Academic Health Science Centre </a></li> <li><a href="https://imperialcollegehealthpartners.com/" target="_blank" rel="noopener">Imperial College Health Partners </a></li> <li><a href="https://www.imperial.nhs.uk/" target="_blank" rel="noopener">Imperial College Healthcare NHS Trust </a></li> <li><a href="https://www.imperial-consultants.co.uk/" target="_blank" rel="noopener">Imperial Consultants</a></li> </ul> </div> </nav> </div> </div> </section> <section itemscope itemtype="http://schema.org/CollegeOrUniversity"> <h2 class="sr-only">College Information</h2> <div class="container"> <div class="footer__common"> <div class="row"> <div class="col lg-3 sm-12"> <div class="footer__contact flow-s"> <a href="#" class="footer__brand"> <span class="sr-only" itemprop="name">Imperial College London</span> <svg width="727" height="80" viewBox="0 0 727 80" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M301.453 0V80H353.346V66H316.622V46H350.152V32.4H316.622V14H353.346V0H301.453Z" fill="currentcolor"/> <path d="M238.397 12.9177H227.22V39.8776H238.397C247.142 39.8776 253.566 35.6376 253.566 26.3953C253.566 16.8 247.142 12.9177 238.397 12.9177ZM239.196 52.8H227.22V80H212.052V0H239.196C256.219 0 269.533 7.72706 269.533 26.4C269.533 44.8 256.121 52.8 239.196 52.8Z" fill="currentcolor"/> <path d="M485.079 0V14H503.84V66H485.079V80H537.77V66H519.009V14H537.77V0H485.079Z" fill="currentcolor"/> <path d="M434.191 24.8C434.191 34.4377 428.602 37.4777 419.022 37.4777H406.248V12.9177H419.022C429.419 12.9224 434.191 16.8 434.191 24.8ZM450.158 24.8C450.158 6.12706 437.384 0 420.619 0H391.08V80H406.248V50.4H419.022C419.722 50.4 420.417 50.3859 421.107 50.3624L436.562 80H453.37L436.224 47.1906C444.565 43.4777 450.158 36.3435 450.158 24.8Z" fill="currentcolor"/> <path d="M604.324 14.1929L615.238 49.4777H593.406L604.324 14.1929ZM594.345 0L567.999 80H583.966L589.409 62.4H619.235L624.678 80H640.645L614.299 0H594.345Z" fill="currentcolor"/> <path d="M674.889 0V80H726.914V66H690.058V0H674.889Z" fill="currentcolor"/> <path d="M151.908 0L132.747 47.04L113.587 0H92.0312V80H106.402V20.1882L124.764 62.4H140.731L159.093 20.1882V80H173.463V0H151.908Z" fill="currentcolor"/> <path d="M0 0V14H18.7613V66H0V80H52.6912V66H33.93V14H52.6912V0H0Z" fill="currentcolor"/> </svg> </a> <meta itemprop="url" content="https://www.imperial.ac.uk/"> <meta itemprop="image" content="https://www.imperial.ac.uk/ImageCropToolT4/imageTool/uploaded-images/homepage-default-social--tojpeg_1523872141375_x1.jpg"> <meta itemprop="logo" content="https://www.imperial.ac.uk/assets/website/images/logo/imperial-600.png"> <meta itemprop="sameAs" content="https://en.wikipedia.org/wiki/Imperial_College_London"> <div class="address"> <h3 class="sr-only">Address</h3> <p itemscope itemtype="http://schema.org/PostalAddress" itemprop="address"> <span itemprop="name">Imperial College London</span><br /> <span itemprop="streetAddress">South Kensington Campus</span><br /> <span itemprop="addressLocality">London</span> <span itemprop="postalCode">SW7 2AZ</span>, <span itemprop="addressCountry">UK</span><br /> <span itemprop="telephone">tel: +44 (0)20 7589 5111</span> </p> </div> </div> </div> <div class="col lg-9 sm-12"> <div class="footer__info flow-s" id="footer-info"> <div class="footer__social cluster cluster--pad-m"> <a href="https://www.facebook.com/imperialcollegelondon" target="_blank" itemprop="sameAs"> <span class="sr-only">Facebook</span> <svg role="img" aria-hidden="true" focusable="false" class="icon icon--m"> <use xlink:href="/assets/website/images/svg/icons.svg#facebook"></use> </svg> </a> <a href="https://twitter.com/imperialcollege" target="_blank" itemprop="sameAs"> <span class="sr-only">X, formerly known as Twitter</span> <svg role="img" aria-hidden="true" focusable="false" class="icon icon--m"> <use xlink:href="/assets/website/images/svg/icons.svg#twitter"></use> </svg> </a> <a href="https://www.youtube.com/user/imperialcollegevideo" target="_blank" itemprop="sameAs"> <span class="sr-only">YouTube</span> <svg role="img" aria-hidden="true" focusable="false" class="icon icon--m"> <use xlink:href="/assets/website/images/svg/icons.svg#youtube"></use> </svg> </a> <a href="https://www.linkedin.com/edu/imperial-college-london-12598" target="_blank" itemprop="sameAs"> <span class="sr-only">LinkedIn</span> <svg role="img" aria-hidden="true" focusable="false" class="icon icon--m"> <use xlink:href="/assets/website/images/svg/icons.svg#linkedin"></use> </svg> </a> <a href="https://instagram.com/imperialcollege" target="_blank" itemprop="sameAs"> <span class="sr-only">Instagram</span> <svg role="img" aria-hidden="true" focusable="false" class="icon icon--m"> <use xlink:href="/assets/website/images/svg/icons.svg#instagram"></use> </svg> </a> <a href="https://www.tiktok.com/@imperialcollege" target="_blank" itemprop="sameAs"> <span class="sr-only">TikTok</span> <svg role="img" aria-hidden="true" focusable="false" class="icon icon--m"> <use xlink:href="/assets/website/images/svg/icons.svg#tiktok"></use> </svg> </a> </div> <nav> <h3 class="sr-only">Site Information</h3> <ul class="footer__meta"> <li><a href="/sitemap/">Sitemap</a></li> <li><a href="/about-the-site/accessibility/">Accessibility</a></li> <li><a href="/admin-services/finance/purchasing/related-policy-statements/modern-slavery/">Modern slavery statement</a></li> <li><a href="/about-the-site/privacy/">Privacy notice</a></li> <li><a href="/about-the-site/use-of-cookies/">Use of cookies</a></li> <li><a href="/about-the-site/incorrect-content/">Report incorrect content</a></li> <li class="hide-sm"><a class="t4Edit-page" href="https://t4-cms.imperial.ac.uk/terminalfour/page/section#edit/219131/contents">Log in</a></li> </ul> </nav> <p class="footer__copyright">© 2025 Imperial College London</p> </div> </div> </div> </div> </div> </section> </footer> </body> </html>