How To Set Up Custom Domains

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You can get rid of the .helpjuice.com part and use a custom subdomain name instead, like <strong>help.example.com</strong>.</p><h2 data-toc="true" id="domain-setup-0">Domain Setup</h2><p><em>The first thing you need to do, before updating the Helpjuice settings page, is to update your DNS Records.</em></p><p>Under your DNS settings, of your DNS provider, make sure to create a new record for what you'd like your new Helpjuice Knowledge Base URL to reside on. Something like that:</p><table style="width: 100%;"> <thead><tr> <th>Name<br> </th> <th>Type<br> </th> <th>Alias<br> </th> </tr></thead> <tbody><tr> <td style="width: 33.2435%;">Your Custom Domain<br> </td> <td style="width: 33.2435%;">CNAME<br> </td> <td style="width: 50.0000%;; width: 33.3333%;">your_subdomain.helpjuice.com<br> </td> </tr></tbody> </table><p>In some cases you'll be asked for a TTL field, you can use 43200 as value.</p><p><img src="https://static.helpjuice.com/helpjuice_production/uploads/upload/image/1885/106031/blob" class="fr-fic fr-dii" width="truepx"></p><h2 data-toc="true" id="helpjuice-setup-1">Helpjuice Setup</h2><p>There are two different ways of configuring the Helpjuice side, and it depends on whether you are going to use the Free Certificate we offer or use a Custom SSL Certificate.</p><div class="f-accordion-panel" data-controller="accordion"> <h2>SSL Certificate Provisioned By Helpjuice</h2> <p>If you are using Custom Domain, you do not need to upload SSL keys as we already auto-generate it for you using LetsEncrypt. 聽We also handle auto-renewal of your LetsEncrypt SSL. You do not need to do anything after setting up your Custom Domain.</p> <p>In this case, the only field you need to update is <strong>CNAME/Custom Domain</strong> under <a href="//your_subdomain.helpjuice.com/admin/settings/custom_domain_setup">your_subdomain.helpjuice.com/admin/settings/custom_domain_setup</a></p> <ul id="isPasted"> <li>Click on your Profile Picture ><strong>聽Settings</strong> </li> <li>Access the <strong>Custom Domain Setup</strong> section</li> <li>Fill in the <strong>CNAME/Custom Domain</strong> field</li> </ul> <img src="https://static.helpjuice.com/helpjuice_production/uploads/upload/image/1885/direct/1707400720512-Jmls3QuT3R.png" style="width: truepx;" class="fr-fic fr-dib"><em>Please note that the certificate may take 30 minutes to be available on your KB.</em><p><br></p> <i class="far fa-arrows-alt ui-sortable-handle" title="Move" contenteditable="false"></i><a href="#" class="delete-accordion fa-trash-alt" data-action="accordion#delete" contenteditable="false">Delete</a> </div><div class="f-accordion-panel" data-controller="accordion"> <h2>Uploading a Custom Certificate</h2> <p id="isPasted">If you wish to upload your own SSL Certs, you may still do so and we'll use your provided ones instead of LetsEncrypt.</p> <ul> <li>Click on your Profile Picture ><strong>聽Settings</strong> </li> <li>Access the <strong>SSL</strong> section</li> <li>Fill in the <strong>Your Domain</strong> field</li> <li>Upload your Certificate</li> <li>Upload your Private Key</li> </ul> <p>For more information on how to upload your custom certificate <a href="/uploading-my-certificate" rel="noopener noreferrer" target="_blank" id="isPasted">check this article</a>.</p> <i class="far fa-arrows-alt ui-sortable-handle" title="Move" contenteditable="false"></i><a href="#" class="delete-accordion fa-trash-alt" data-action="accordion#delete" contenteditable="false">Delete</a> </div><p>If you wish to force your entire knowledge base to run under HTTPS/forcing SSL, you may do so under the Knowledge Base Settings page.聽</p><p><img src="https://static.helpjuice.com/helpjuice_production/uploads/upload/image/1885/direct/1631524866073-CleanShot%202021-09-13%20at%2011.20.47%402x.png" class="fr-fic fr-dii"></p><h2 data-toc="true" id="too-many-redirects-error-2">Too Many Redirects Error</h2><p>If instead of pointing your DNS directly to Helpjuice you use a proxy, you may start seeing the Too Many Redirects error in the browser when trying to access it. That happens when you don't use HTTPS in the connection between your proxy and Helpjuice, so make sure you point it to http<strong>s</strong>://subdomain.helpjuice.com.</p><h2 id="heroku-3" data-toc="true">Heroku</h2><p>If you have an app on Heroku that's already connected to your custom domain, you must first remove it from your app.</p><p>If you have a wildcard SSL certificate managed by Heroku that includes your custom domain, you must contact Heroku to allow our app to manage your custom domain. Once you contact them, they will provide a ticket number. You will have to send that number to our support team so we can move forward with the domain registration process.</p></div> <div class="tags"> <a href="/contact-us##search_query=cname"><span>cname</span></a> <a href="/contact-us##search_query=my domain"><span>my domain</span></a> <a href="/contact-us##search_query=custom domain"><span>custom domain</span></a> <a href="/contact-us##search_query=dns"><span>dns</span></a> <a href="/contact-us##search_query=dns setup"><span>dns setup</span></a> <a href="/contact-us##search_query=error"><span>error</span></a> <a href="/contact-us##search_query=too many redirects"><span>too many redirects</span></a> <a href="/contact-us##search_query=proxy"><span>proxy</span></a> <a href="/contact-us##search_query=https"><span>https</span></a> <a href="/contact-us##search_query=nor secure"><span>nor secure</span></a> <a href="/contact-us##search_query=unsecure"><span>unsecure</span></a> </div> <footer class="was-this-helpful"> <div class="thumbs"> <p>Was this article helpful?</p> <form accept-charset="UTF-8" action="/questions/583175/feedbacks" class="new_feedback" id="new_feedback" method="post"> <input name="authenticity_token" type="hidden" value="W7fIKyhlMGSYY6ZpNZ0EjAuXfvwpXGjx8KK7p9liJk0=" style="display: none" /> <input id="feedback_score" name="feedback[score]" type="hidden" value="0" style="display: none" /> <a id="yes" class="response feedback"> <div class="thumb-up"> <i class="far fa-thumbs-up"></i> <span>Yes</span> </div> </a> <a id="no" class="response feedback"> <div class="thumb-down"> <i class="far fa-thumbs-down"></i> <span>No</span> </div> </a> </form> </div> <a class="enable-feedback" data-action="click->feedbacks#showFeedbackForm"><i class="far fa-comment-alt-check"></i>Give feedback about this article</a> </footer> </article> </div> </div> <div class="related-articles"> <div class="container"> <h2><i class="fas fa-link"></i>Related Articles</h2> <ul class="related-articles-list"> <li class="article"> <a href="/helpjuice-subdir" id="583229" class="article-title">Having Helpjuice Run On A Subdirectory Of Your Website (e.g. /help)</a> </li> <li class="article"> <a href="/uploading-my-certificate" id="583115" class="article-title">SSL Certificates and LetsEncrypt</a> </li> <li class="article"> <a href="/certificate-troubleshooting" id="583212" class="article-title">Troubleshooting: Private Key Is Not Valid</a> </li> <li class="article"> <a href="/too-many-redirects" id="583280" class="article-title">Troubleshooting: Too Many Redirects</a> </li> </ul> </div> </div> </main> <footer id="footer"> <div class="container"> <div class="copyright"> <p>Copyright © 2024 - <a href="https://helpjuice.com/?utm_source=customer_kb">Helpjuice</a> </p> <p class="small">Helpjuice, Inc. is a registered US Corporation, EIN # 45-2275731</p> <a href="https://helpjuice.com/helpjuice_w9.pdf">Download W9</a> </div> <div class="footer-navigation"> <div class="footer-column"> <ul> <li><a href="https://help.helpjuice.com">Help</a></li> <li><a href="https://helpjuice.com/features">Features</a></li> <li><a href="https://helpjuice.com/pricing">Pricing</a></li> </ul> </div> <div class="footer-column"> <ul> <li><a href="https://helpjuice.com/about">About</a></li> <li><a href="https://helpjuice.com/careers">Careers</a></li> <li><a href="https://helpjuice.com/customers">Customers</a></li> </ul> </div> <div class="footer-column"> <ul> <li><a href="https://helpjuice.com/blog">Blog</a></li> <li><a href="https://helpjuice.com/case-studies">Case Studies</a></li> <li><a href="https://helpjuice.com/resources">Resources</a></li> </ul> </div> <div class="footer-column"> <ul> <li><a href="https://helpjuice.com/knowledge-base-examlpes">Knowledge Base Examples</a></li> <li><a href="https://help.helpjuice.com/privacy-policy">Privacy Policy</a></li> <li><a href="https://help.helpjuice.com/terms-of-service">Terms of Service</a></li> </ul> </div> </div> <div class="knowledge"> <div class="column-left"> <h3>Why is the knowledge base important?</h3> <p>With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. 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