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ago</span></div></div></div></div><div class="jsx-ef86202475c6562f "><div class="jsx-ef86202475c6562f article_body"><article class="jsx-ef86202475c6562f "><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>This is Insight Engine's™ status page, where you can get information on how our systems are doing. If we are experiencing any service interruptions or known issues we will post them here. </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>If you're experiencing any problems using Insight Engine™, and you don't see your issue addressed here, you can always reach out to us at <a href="mailto:info@insightengine.org" rel="nofollow noopener noreferrer" target="_blank">info@insightengine.org</a>! You can also click on the chat icon on the bottom right of your screen to send us a chat. </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-horizontal-rule"><hr/></div><div class="intercom-interblocks-heading intercom-interblocks-align-left"><h1 id="h_1290db461c">Incidents (2024):</h1></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>Ongoing: We are experiencing issues crawling RTO sites. The issue has been identified and the team is working on a fix. There is no ETA at this time.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="h_f146d68c08">August 6, 2024:</h2></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>RESOLVED. Insight Engine™ experienced an outage for approximately 15 minutes, beginning at 1:30pm ET. Service has been restored.</p></div><div class="intercom-interblocks-horizontal-rule"><hr/></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-heading intercom-interblocks-align-left"><h1 id="h_7710f8cfba">Incidents Archive: </h1></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="h_c0a4d857ee">2023:</h2></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>RESOLVED. The <a href="https://oklahoma.gov/occ.html" rel="nofollow noopener noreferrer" target="_blank">Oklahoma Corporation Commission</a> migrated to a new electronic docket filing and search system. We updated Insight Engine™ to pull in data from the new site.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="h_dc4263cee7">November 2, 2022:</h2></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>RESOLVED. Recent PDF documents from the Maryland Public Service Commission were not available in Insight Engine™. We were able to populate the title and date but were not able to display the PDFs. This issue has been resolved.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="h_807e24e4fb">August 31, 2022:</h2></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>RESOLVED 09.01.2022. Some PDF documents in Colorado dockets were not displaying correctly. You may have gotten an error message like "Unexpected server response" when trying to view the affected documents. As of September 1, 2022 this issue has been resolved. </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-subheading intercom-interblocks-align-left"><h2 id="h_7763bbd66e">August 23, 2022:</h2></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p>RESOLVED 08.24.2022. Some users may have had difficulty accessing Insight Engine™. This issue began around 7:30pm EST on August 23 and was due to an upstream DNS provider experiencing an outage. As of August 24 the issue has been resolved.</p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div><div class="intercom-interblocks-paragraph no-margin intercom-interblocks-align-left"><p> </p></div></article></div></div></div></div><div class="intercom-reaction-picker -mb-4 -ml-4 -mr-4 mt-6 rounded-card sm:-mb-2 sm:-ml-1 sm:-mr-1 sm:mt-8"><div class="intercom-reaction-prompt">Did this answer your question?</div><button class="intercom-reaction" aria-label="Disappointed Reaction" tabindex="0" data-reaction-text="disappointed" aria-pressed="false"><span title="Disappointed">😞</span></button><button class="intercom-reaction" 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If we are experiencing any service interruptions or known issues we will post them here. ","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"paragraph","text":"If you're experiencing any problems using Insight Engine™, and you don't see your issue addressed here, you can always reach out to us at \u003ca href=\"mailto:info@insightengine.org\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003einfo@insightengine.org\u003c/a\u003e! You can also click on the chat icon on the bottom right of your screen to send us a chat. ","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"horizontalRule","text":"___________________________________________________________"},{"type":"heading","text":"Incidents (2024):","idAttribute":"h_1290db461c"},{"type":"paragraph","text":"Ongoing: We are experiencing issues crawling RTO sites. The issue has been identified and the team is working on a fix. There is no ETA at this time.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"subheading","text":"August 6, 2024:","idAttribute":"h_f146d68c08"},{"type":"paragraph","text":"RESOLVED. Insight Engine™ experienced an outage for approximately 15 minutes, beginning at 1:30pm ET. Service has been restored.","class":"no-margin"},{"type":"horizontalRule","text":"___________________________________________________________"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"heading","text":"Incidents Archive: ","idAttribute":"h_7710f8cfba"},{"type":"subheading","text":"2023:","idAttribute":"h_c0a4d857ee"},{"type":"paragraph","text":"RESOLVED. The \u003ca href=\"https://oklahoma.gov/occ.html\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"\u003eOklahoma Corporation Commission\u003c/a\u003e migrated to a new electronic docket filing and search system. We updated Insight Engine™ to pull in data from the new site.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"subheading","text":"November 2, 2022:","idAttribute":"h_dc4263cee7"},{"type":"paragraph","text":"RESOLVED. Recent PDF documents from the Maryland Public Service Commission were not available in Insight Engine™. We were able to populate the title and date but were not able to display the PDFs. This issue has been resolved.","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"subheading","text":"August 31, 2022:","idAttribute":"h_807e24e4fb"},{"type":"paragraph","text":"RESOLVED 09.01.2022. Some PDF documents in Colorado dockets were not displaying correctly. You may have gotten an error message like \"Unexpected server response\" when trying to view the affected documents. As of September 1, 2022 this issue has been resolved. ","class":"no-margin"},{"type":"paragraph","text":" ","class":"no-margin"},{"type":"subheading","text":"August 23, 2022:","idAttribute":"h_7763bbd66e"},{"type":"paragraph","text":"RESOLVED 08.24.2022. Some users may have had difficulty accessing Insight Engine™. This issue began around 7:30pm EST on August 23 and was due to an upstream DNS provider experiencing an outage. 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