Certification ISO 20000 en gestion des services informatiques

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1920w,/cdn-cgi/image/width=2048,format=auto/globalassets/_shared-images/1536-x-1536-c02.01-header-imagevideo-header-image-mobile/business-assurance/cyber/iso_20000_1536-x-1536-lr.jpg 2048w,/cdn-cgi/image/width=2304,format=auto/globalassets/_shared-images/1536-x-1536-c02.01-header-imagevideo-header-image-mobile/business-assurance/cyber/iso_20000_1536-x-1536-lr.jpg 2304w,/cdn-cgi/image/width=2560,format=auto/globalassets/_shared-images/1536-x-1536-c02.01-header-imagevideo-header-image-mobile/business-assurance/cyber/iso_20000_1536-x-1536-lr.jpg 2560w,/cdn-cgi/image/width=2880,format=auto/globalassets/_shared-images/1536-x-1536-c02.01-header-imagevideo-header-image-mobile/business-assurance/cyber/iso_20000_1536-x-1536-lr.jpg 2880w,/cdn-cgi/image/width=3072,format=auto/globalassets/_shared-images/1536-x-1536-c02.01-header-imagevideo-header-image-mobile/business-assurance/cyber/iso_20000_1536-x-1536-lr.jpg 3072w,/cdn-cgi/image/width=3840,format=auto/globalassets/_shared-images/1536-x-1536-c02.01-header-imagevideo-header-image-mobile/business-assurance/cyber/iso_20000_1536-x-1536-lr.jpg 3840w,/cdn-cgi/image/width=4320,format=auto/globalassets/_shared-images/1536-x-1536-c02.01-header-imagevideo-header-image-mobile/business-assurance/cyber/iso_20000_1536-x-1536-lr.jpg 4320w,/cdn-cgi/image/width=5760,format=auto/globalassets/_shared-images/1536-x-1536-c02.01-header-imagevideo-header-image-mobile/business-assurance/cyber/iso_20000_1536-x-1536-lr.jpg 5760w" sizes="100vw" media="" ><img src="/cdn-cgi/image/width=1024,format=auto/globalassets/_shared-images/1920-x-0785-c02.01-header-imagevideo-header-image-desktop/business-assurance/cyber-security/iso_20000_1920x785-lr.jpg" alt="Offices with lights on" loading="eager" decoding="auto" fetchpriority="auto" class="heroImage" fetchpriority="auto" ></picture> </div> <div class="titleBlock"> <h1 class="heroTitle" > Certification et formation pour ISO 20000-1 </h1> <p class="heroSummary" > Créer des services informatiques crédibles et robustes </p> <ul class="heroList" > <li class="heroListItem"> <a href="/fr-be/iso-20000/#request-quote" class="arrowLink arrowLinkBold">Demander un devis</a> </li> <li class="heroListItem"> <a href="/fr-be/iso-20000/certification/" class="arrowLink arrowLinkBold">Services ISO 20000</a> </li> <li class="heroListItem"> <a href="/fr-be/iso-20000/#transfer-to-lrqa" class="arrowLink arrowLinkBold">Transférez votre certification à LRQA</a> </li> </ul> </div> </div><div class="stickyCtaContainer twoItems" id="BE-BA+French+Shared+global+sticky+CTA+-+BA"> <a href="tel:+32 33 752 970" class="stickyCtaButton" > <span class="icon"> <svg focusable="false"> <use href="/static/images/svg.svg#svg-phoneRinging"></use> </svg> </span> <span class="text"> +32 33 752 970 </span> </a> <button type="button" class="stickyCtaButton modalButton" data-dialog="modal2" > <span class="icon"> <svg focusable="false"> <use href="/static/images/svg.svg#svg-letter"></use> </svg> </span> <span class="text"> Nous contacter </span> </button> <dialog id="modal2"> <div class="dialogWrap"> <button type="button" class="innerDialogButton"> <svg focusable="false" class="white"> <title>Close</title> <use href="/static/images/svg.svg#svg-close"></use> </svg> </button> <div class="dialogWrapInner"> <div class="stickyCtaDialog white"> <div class="stickyCtaDialogContent"> <h3 class="stickyCtaDialogHeader">Nous contacter</h3> <div class="stickyCtaDialogIframeContainer"> <iframe class="stickyCtaDialogIframe" src="https://info.lrqa.com/l/12702/2022-11-17/g8w3pt?" loading="lazy" id="iFrameResizer2" style="overflow: hidden;" scrolling="no"> </iframe> </div> </div> </div> </div> </div> </dialog> </div> </section> <section class="grid stickyContentArea" > </section> <section class="grid mainContent" > <div class="quickLinks col-12 spacingSmall canvas canvasNavy" id="ISO+20000+Tabs"> <div class="swipeNav col-12"> <div class="swipeNavWrap"> <ul class="swipeNavList" > <li class="swipeNavListItem"> <a href="/fr-be/iso-20000/" class="swipeNavLink cta ctaTertiary"> <span class="text"> ISO 20000 </span> </a> </li> <li class="swipeNavListItem"> <a href="/fr-be/iso-20000/certification/" class="swipeNavLink cta ctaTertiary"> <span class="text"> Services de certification </span> </a> </li> </ul> </div> </div> </div><div class="textBlock col-12 spacingSmall" id="Body+main+-+ISO+20000+Overview"> <div class="wysiwyg" > <h4>Aper莽u</h4><p>La majorité des processus opérationnels de votre organisation sont fondés sur vos systèmes informatiques. Ainsi, la modification de l’un de ce processus pourra impacter la gestion de vos technologies de l’information, soit vos matériaux informatiques, vos logiciels, vos communications et votre support IT. L’obtention de la <a href="/fr-fr/iso-20000/certification/#certification-assessment">certification ISO 20000</a> avec LRQA vous aidera à vous concentrer sur ce qui est important :  fournir des systèmes informatiques efficaces à l’ensemble vos utilisateurs d'une manière constante.</p> </div></div><div class="textBlock col-12 spacingSmall" id="Body+main+-+Benefits+of+ISO+20000"> <div class="wysiwyg" > <h4>Avantages de la norme ISO 20000</h4><h4>R茅putation et cr茅dibilit茅 de la marque</h4> <p>La mise en application de la norme ISO 20000 et l鈥檕btention de la certification aupr猫s de LRQA permettent 脿 votre organisation de t茅moigner du fait que vos services de technologies de l鈥檌nformation cadrent avec les bonnes pratiques du secteur. La norme est le fruit du travail accompli par l鈥橭ffice public britannique du Commerce (OGC) et la Biblioth猫que pour l鈥檌nfrastructure des technologies de l鈥檌nformation ITIL (IT Infrastructure Library). Ainsi, vos clients ont confiance en vos services de technologies de l鈥檌nformation, car ils respectent un cadre mondialement admis.</p> <p>La <a title="Certification ISO 20000" href="/fr-be/iso-20000/?epslanguage=fr-BE">certification ISO 20000</a> peut vous aider 脿 am茅liorer la r茅putation de votre organisation et 脿 vous d茅marquer de la concurrence. En renfor莽ant la cr茅dibilit茅 et la confiance dans votre capacit茅脿 g茅rer efficacement vos services de technologies de l鈥檌nformation, votre organisation se diff茅rencie dans sa recherche de nouvelles opportunit茅s d鈥檃ffaires.</p> <h4>Des clients satisfaits</h4> <p>La norme ISO 20000 aidera votre organisation 脿 adopter une d茅marche holistique vous assurant de disposer des politiques, proc茅dures et processus n茅cessaires pour fournir des services de technologies de l鈥檌nformation efficaces. Avec des processus efficaces, vous fournissez un service rationalis茅 qui r茅pond aux besoins de vos clients.</p> <p>La norme ISO 20000 garantit que tous les employ茅s savent qui fait quoi et quand, pour que vos ressources humaines et processus soient ma卯tris茅s et pour assurer la convergence des efforts vers le m锚me but. Ainsi, non seulement vous vous assurez que vos produits et services sont fournis de fa莽on 脿 r茅pondre  aux exigences des clients, mais vous pouvez 茅galement g茅rer et optimiser les co没ts.</p> <h4>Am茅lioration continue</h4> <p>Avec la norme ISO 20000 qui repose sur le syst猫me de management, la mise en application des exigences de la norme garantit que votre organisation suit une d茅marche reposant sur les processus en am茅liorant continuellement votre syst猫me de management et votre activit茅 en parall猫le.</p> <p>Gr芒ce 脿 la norme, vos services de technologies de l鈥檌nformation font l鈥檕bjet d鈥檜ne surveillance et d鈥檜n passage en revue r茅guliers, ce qui permet 脿 votre organisation de s鈥檃dapter 脿 tout changement organisationnel. Cela  vient appuyer l鈥檃m茅lioration continue de votre syst猫me de management des services de technologies de l鈥檌nformation en mati猫re de buts et objectifs essentiels.</p> </div></div><div class="textBlock col-12 spacingSmall" id="Body+main+-+Need+help+with+ISO+20000%3f"> <div class="wysiwyg" > <h4>Besoin d鈥檃ide avec l鈥橧SO 20000聽?</h4><p>Forte de plus de 30 ans d’expérience dans la certification d’organisations opérant dans les télécommunications, le secteur public, la finance, les technologies de l’information et le secteur juridique, LRQA a fait ses preuves dans la gestion des services de technologies de l’information et de certification ISO 20000. Nous assurons des services d’évaluation, ce qui englobe la formation ISO 20000, <a href="/fr-be/iso-20000/certification/?epslanguage=fr-BE#gap-analysis">l’analyse des écarts ISO 20000</a> et la <a title="Certification ISO 20000" href="/fr-be/iso-20000/certification/?epslanguage=fr-BE#certification-assessment">certification ISO 20000</a>.</p> <p><a title="Contactez-nous pour en savoir plus sur la certification ISO 20000." href="/fr-be/demande-information/?epslanguage=fr-BE">Contactez-nous pour en savoir plus sur la certification ISO 20000.</a></p> </div></div><div class="textBlock col-12 spacingSmall" id="Body+main+-+ISO+20000+Why+work+with+us%3f"> <div class="wysiwyg" > <h4>Pourquoi choisir LRQA聽?</h4><h4>Certification accréditée</h4> <p>LRQA était le premier organisme certificateur à être accrédité par le service d’accréditation du Royaume-Uni, UKAS, en 1985. Vous pouvez donc bénéficier de notre expertise et de notre expérience approfondie en toute sérénité pendant que nous réalisons votre <a title="Évaluation ISO 20000" href="/fr-be/iso-20000/certification/?epslanguage=fr-BE#certification-assessment">évaluation ISO 20000</a>.</p> <h4>Expertise technique</h4> <p>Nos auditeurs sont des professionnels disposant de la qualification technique nécessaire et forts d’une expérience en technologies de l’information spécifique au secteur. Ils réaliseront une évaluation complète et sincère de la mise en &oelig;uvre et de l’efficacité de votre système de management ISO 20000.</p> <p>Chez LRQA, nous nous assurons que votre auditeur dispose des connaissances et des compétences qui correspondent à votre activité, ce qui permet de mener un audit efficace et solide de votre système.</p> </div></div> </section> <section class="grid bottomContent" > <div class="carouselBlock canvas canvasWhite col-12" id="S03.02+Generic+case+study"> </div><div class="carouselBlock canvas canvasNavy col-12 spacingLarge" id="S03.01+Generic+insights+carousel+(2)"> </div><div class="carouselBlock canvas canvasWhite col-12 spacingSmall" id="S03.03+Generic+events+list"> </div> </section> </main> <footer class="footer canvas canvasNavy"> <div class="footerLogo"> <img decoding="auto" fetchpriority="auto" class="" src="/cdn-cgi/image/width=120,format=auto/globalassets/logos/lrqa-white-logo---dark-background-cropped.png" srcset="/cdn-cgi/image/width=120,format=auto/globalassets/logos/lrqa-white-logo---dark-background-cropped.png 120w,/cdn-cgi/image/width=150,format=auto/globalassets/logos/lrqa-white-logo---dark-background-cropped.png 150w,/cdn-cgi/image/width=240,format=auto/globalassets/logos/lrqa-white-logo---dark-background-cropped.png 240w,/cdn-cgi/image/width=300,format=auto/globalassets/logos/lrqa-white-logo---dark-background-cropped.png 300w,/cdn-cgi/image/width=360,format=auto/globalassets/logos/lrqa-white-logo---dark-background-cropped.png 360w,/cdn-cgi/image/width=450,format=auto/globalassets/logos/lrqa-white-logo---dark-background-cropped.png 450w" sizes="(min-width: 1280px) 150px, 120px" alt="" loading="lazy" width="500" height="174" /> <ul class="socialList"> </ul> </div> <ul class="footerList"> <li class="footerListItem"> <a href="/fr-be/a-propos/" class="footerListItemLink">À propos de LRQA</a> </li> <li class="footerListItem"> <a href="/en/careers/" class="footerListItemLink">Offres d’emploi</a> </li> <li class="footerListItem"> <a href="/fr-be/ressources/" class="footerListItemLink">Documentation</a> </li> </ul> <div class="wysiwyg"> <p style="text-align: center;"><span>LRQA and any variants are trading names of LRQA Group Limited, its subsidiaries and affiliates. 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Certification ISO 20000 en gestion des services informatiques - LRQA