Orders, Payments, & Shipping

<!DOCTYPE html> <html> <head> <meta charset="utf-8"/> <title>Orders, Payments, & Shipping - Cotton Bureau</title> <meta name="viewport" content="width=device-width, maximum-scale=1"/> <meta name="apple-mobile-web-app-capable" content="yes"/> <meta name="format-detection" content="telephone=no"> <meta name="description" content="Common questions and support documentation"/> <meta name="author" content="Cotton Bureau"/> <link rel="canonical" href="https://support.cottonbureau.com/category/88-orders-payments-shipping"/> <link rel="stylesheet" href="//d3eto7onm69fcz.cloudfront.net/assets/stylesheets/launch-1738074834182.css"> <style> body { background: #ffffff; } .navbar .navbar-inner { background: #ffffff; } .navbar .nav li a, .navbar .icon-private-w { color: #b4b3b3; } .navbar .brand, .navbar .nav li a:hover, .navbar .nav li a:focus, .navbar .nav .active a, .navbar .nav .active a:hover, .navbar .nav .active a:focus { color: #444444; } .navbar a:hover .icon-private-w, .navbar a:focus .icon-private-w, .navbar .active a .icon-private-w, .navbar .active a:hover .icon-private-w, .navbar .active a:focus .icon-private-w { color: #444444; 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Can I change it?</span></a></li> <li><a href="/article/82-can-i-mark-a-package-as-a-gift"><i class="icon-article-doc"></i><span>Can I mark a package as a gift?</span></a></li> <li><a href="/article/83-who-pays-the-import-tax"><i class="icon-article-doc"></i><span>Who pays the import tax?</span></a></li> <li><a href="/article/74-what-s-your-refund-exchange-policy"><i class="icon-article-doc"></i><span>What鈥檚 your refund/exchange policy?</span></a></li> <li><a href="/article/75-i-just-found-out-about-cotton-bureau-but-the-shirt-i-want-is-gone-will-it-ever-come-back"><i class="icon-article-doc"></i><span>I just found out about Cotton Bureau, but the shirt I want is gone! Will it ever come back?</span></a></li> <li><a href="/article/76-my-credit-card-statement-is-showing-a-recurring-charge"><i class="icon-article-doc"></i><span>My credit card statement is showing a recurring charge?!</span></a></li> <li><a href="/article/77-my-card-was-declined-now-what"><i class="icon-article-doc"></i><span>My card was declined. Now what?</span></a></li> <li><a href="/article/78-help-i-forgot-to-use-my-discount-code"><i class="icon-article-doc"></i><span>Help! I forgot to use my discount code.</span></a></li> <li><a href="/article/79-i-have-a-discount-code-i-found-on-the-internet-will-it-work"><i class="icon-article-doc"></i><span>I have a discount code I found on the Internet. Will it work?</span></a></li> <li><a href="/article/80-i-have-multiple-discount-codes-i-would-like-to-use"><i class="icon-article-doc"></i><span>I have multiple discount codes I would like to use.</span></a></li> <li><a href="/article/115-when-will-i-get-the-order-i-placed-for-the-holidays"><i class="icon-article-doc"></i><span>When will I get the order I placed for the holidays?</span></a></li> <li><a href="/article/116-i-received-a-gift-order-from-cotton-bureau-but-i-need-to-exchange-it"><i class="icon-article-doc"></i><span>I received a gift order from Cotton Bureau, but I need to exchange it.</span></a></li> <li><a href="/article/118-what-happens-if-my-package-gets-lost-in-the-mail"><i class="icon-article-doc"></i><span>What happens if my package gets lost in the mail?</span></a></li> <li><a href="/article/119-do-you-ship-to-my-country"><i class="icon-article-doc"></i><span>Do you ship to my country?</span></a></li> <li><a href="/article/139-can-i-swing-by-to-pick-up-my-order"><i class="icon-article-doc"></i><span>Can I swing by to pick up my order?</span></a></li> <li><a href="/article/184-oops-i-need-to-cancel-my-order"><i class="icon-article-doc"></i><span>Oops, I need to cancel my order!</span></a></li> </ul> </div> </section> <aside id="sidebar" class="span3"> <form action="/search" method="GET" id="searchBar" class="sm" autocomplete="off"> <input type="hidden" name="collectionId" value="5b6225f70428631d7a8992b9"/> <input type="text" name="query" title="search-query" class="search-query" placeholder="Search" value="" aria-label="Search" /> <button type="submit"> <span class="sr-only">Toggle Search</span> <i class="icon-search"></i> </button> <div id="serp-dd" style="display: none;" class="sb"> <ul class="result"> </ul> </div> </form> <h3>Categories</h3> <ul class="nav nav-list"> <li class="active" ><a href="/category/88-orders-payments-shipping">Orders, Payments, & Shipping <i class="icon-arrow"></i></a></li> <li ><a href="/category/192-phone-cases">Phone Cases <i class="icon-arrow"></i></a></li> <li ><a href="/category/89-materials-inks-fits">Materials, Inks, & Fits <i class="icon-arrow"></i></a></li> <li ><a href="/category/90-about-us">About Us <i class="icon-arrow"></i></a></li> </ul> </aside> </div> <div id="noResults" style="display:none;">No results found</div> <footer> <p>© <a href="https://cottonbureau.com">Cotton Bureau</a> 2025. <span>Powered by <a rel="nofollow noopener noreferrer" href="https://www.helpscout.com/docs-refer/?co=Cotton+Bureau&utm_source=docs&utm_medium=footerlink&utm_campaign=Docs+Branding" target="_blank">Help Scout</a></span> </p> </footer> </section> <script id="beaconLoader" type="text/javascript">!function(e,t,n){function a(){var e=t.getElementsByTagName("script")[0],n=t.createElement("script");n.type="text/javascript",n.async=!0,n.src="https://beacon-v2.helpscout.net",e.parentNode.insertBefore(n,e)}if(e.Beacon=n=function(t,n,a){e.Beacon.readyQueue.push({method:t,options:n,data:a})},n.readyQueue=[],"complete"===t.readyState)return a();e.attachEvent?e.attachEvent("onload",a):e.addEventListener("load",a,!1)}(window,document,window.Beacon||function(){});</script> <script type="text/javascript">window.Beacon('init', 'f58a5a72-88a8-483d-8193-25d4ea1037fa')</script> <script type="text/javascript"> function hashChanged() { var hash = window.location.hash.substring(1); if (hash === 'contact') { window.Beacon('open') } } if (window.location.hash) { hashChanged() } window.onhashchange = function () { hashChanged() } window.addEventListener('hashchange', hashChanged, false); </script> <script src="//d3eto7onm69fcz.cloudfront.net/assets/javascripts/app3.min.js"></script> <script> // keep iOS links from opening safari if(("standalone" in window.navigator) && window.navigator.standalone){ // If you want to prevent remote links in standalone web apps opening Mobile Safari, change 'remotes' to true var noddy, remotes = false; document.addEventListener('click', function(event) { noddy = event.target; while(noddy.nodeName !== "A" && noddy.nodeName !== "HTML") { noddy = noddy.parentNode; } if('href' in noddy && noddy.href.indexOf('http') !== -1 && (noddy.href.indexOf(document.location.host) !== -1 || remotes)){ event.preventDefault(); document.location.href = noddy.href; } },false); } </script> </body> </html>

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Orders, Payments, & Shipping - Cotton Bureau